Exchange 2013 includes significant improvements to the capabilities of its predecessor Exchange 2010 and delivers powerful innovations as well as a revamped structure. These enhancements favorably impact vital IT areas like ease of administration, availability, security and compliance, operational costs, teamwork, expandability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can help you evaluate the possible advantages of migrating to Exchange Server 2013, design an efficient validation and rollout strategy, and train your IT staff to maintain your Exchange Server 2013 environment. Progent also offers ongoing remote consulting and management services for Microsoft Exchange 2013.
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad experience developing Microsoft-based security solutions for information systems with many sites, remote users, and mission-critical eCommerce applications. A Progent ISA Server consultant is ready to help your small or mid-size business design and implement a configuration of Microsoft ISA Server 2004 that meets your IT protection requirements without restricting your productivity.
For corporations with branches in or any region served by Progent's consultants, Progent's Microsoft-Certified IT consulting experts and authorized Cisco system specialists can provide a variety of IT support services such as project planning, Sarbanes Oxley compliance, office moves, enterprise security, network architecture, local or phone-based branch office support, and technical support for collocation hosting environments. A Progent IT consultant can help you plan a multi-site information system that makes efficient use of colocation facilities and Internet data centers. Progentís Microsoft Premier consultants can help large corporations design, integrate and support major rollouts of the latest versions of Microsoft technology including Active Directory, Exchange Server, SharePoint, SQL Server, and Enterprise editions of Windows. Progentís Cisco Certified Internetwork Expert and Cisco Certified Network Professional consultants can assist you to deploy Cisco technology for connectivity solutions that incorporate simple, high-speed, integrated, and wireless networking.
Progentís Wireless Site Survey helps you to design and implement a WiFi LAN optimized for your environment, providing you a WLAN that delivers the coverage, speed, load-handling capability, Quality of Service, security, and roaming ability your business needs. Progent's Wireless Site Survey services are offered either as an economical online service or as a more detailed on-premises service.
Microsoft System Center 2016 Data Protection Manager offers automatic backup and easy recovery capabilities for Microsoft environment. SCDPM 2016 delivers application-aware protection for key platforms like Microsoft SQL Server, Exchange and SharePoint Server, backs up Windows and Linux VMs, works with virtual machines running on Windows Hyper-V as well as VMware, and can use Microsoft Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified consultants can assist businesses of all sizes to plan, deploy, administer, and troubleshoot a multi-site backup/restore system powered by Data Protection Manager 2016. Progent can help you to upgrade from a previous release of DPM or from an outdated solution, and Progent can tune your SCDPM 2016 environment for on premises, hosted, cloud or hybrid deployments. Progent can provide remote or onsite consulting expertise and can provide as-needed guidance to resolve technical bottlenecks or provide end-to-end project management or co-management support to help you finish your Data Protection Manager 2016 deployment on time and within your budget.
Progent can provide the affordable support of remote Internet connectivity experts to assist your organization to evaluate or enhance your ISP services so your Internet connectivity solution meets your business requirements. Services provided by Progent include evaluation of your existing bandwidth utilization, vendor and plan comparison and ordering, network provisioning, and overseeing a seamless move to a new ISP and/or service arrangement. Network provisioning can include enhancing existing routers and deploying additional ones, implementing firewalls, and upgrading fault-tolerant Border Gateway Protocol architectures.
Progent's Microsoft consultants offer affordable remote technical support and development services to assist you to design, implement, manage, and maintain SharePoint 2010 installations that can feature web sites able to function as intranets, extranets, document and media management tools, blogs, data marts, business information systems, enterprise-wide search engines, workflows, and other tools to promote and improve collaboration. Progent can show you how to integrate SharePoint 2010 with MS SQL Server and with third-party databases and with Microsoft's familiar desktop applications including Office Excel, Word, PowerPoint, and Visio. Progent can help you to migrate from previous versions of SharePoint or adapt a mix of web technologies into a consolidated and easily managed SharePoint 2010 environment.
Progent's Microsoft certified consultants can show you how to define and implement a smooth in-place Exchange Server 2003 migration strategy that avoids network disruption, simplifies long-term service requirements, and makes your Exchange Server 2003 easy to administer. For complex multi-server or multi-site upgrades, Progent offers the experience to complete your move rapidly and affordably. Progent's Exchange Server 2003 support, repair, and design offerings include assistance with the integration of outside vendor add-ons to Exchange 2003 Server that are in keeping with your business goals.
Stealth intrusion checking is a key component of any overall IT system security plan. Progentís security experts can run thorough intrusion checks without the awareness of your company's in-house network support resources. Stealth penetration checking uncovers whether current security monitoring tools such as intrusion detection alerts and event history analysis are properly configured and actively observed.
Server proliferation puts pressure on IT budgets and management resources. Server reduction through a virtual architecture promises lower TCO of hardware and faster ROI, more efficient use of servers, simplified operations, increased network uptime, and easier management. Typical usage scenarios for virtual machines are resource consolidation, economical hosts for mission-critical legacy software running on obsolete operating systems, and affordable isolation of software development or evaluation environments from on-line systems.
Progent offers nationwide remote help and consulting services for businesses that run Apple macOS and OS X environments or whose information systems include a mix of Mac and Microsoft Windows technology. Progent's experts can provide macOS and OS X users a range of services such as desktop assistance, upgrading to the current version of macOS from earlier editions of macOS or OS X, plus help with Mac application software. Progent can also help you with iPhone and Apple iPad integration and management, or migrating to iCloud. Remote technical support provides maximum leverage for your information technology dollar by extending user productivity and limiting the time billed for computer repair services. Advanced remote support utilities and experienced technicians and engineers combine to enable Progent to solve the majority of IT problems without wasting time and expense by going to your location. In the vast majority of cases your IT issues can be dealt with by telephone or through a combination of telephone help and remote access. Progent can make available Cisco CCIE infrastructure engineers and CISM certified security specialists to assist with the most difficult system issues.
Progent uses a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or small service firms who offer scant documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation transmitted by every staff member to each client. The practice of documenting and organizing support records allows more efficient service and eliminates a variety of typical problems such as when a service customer is virtually held hostage to a consultant who wonít let go of vital service information.
Progent's Cisco certified network infrastructure experts have extensive background assisting Internet Service Providers to design, deploy, administer, tune, and debug fault-tolerant, scalable connectivity solutions appropriate for shared public networks.
Progent's UNIX family consulting experts provide small and mid-size businesses and software developers assistance with administering and supporting UNIX, Linux or Solaris systems that run with Microsoft-powered networks. Progent can give your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad array of experience offers you a convenient one-stop consulting firm to help you create and manage a secure and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft interoperability by combining Microsoft Windows with popular versions of UNIX including Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux platforms such as RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.
Progent's Support Program for IT Service Providers lets you take advantage of Progent's information technology engineers while retaining your own service brand as a transparent extension of your network consulting team.
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware.
Progent provides customized remote training for a range of desktop applications and environments such as Microsoft Office Excel, Word, PowerPoint and Visio plus Adobe Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10 and 8.1. Remote training provides the advantages of traditional in-person instruction, such as immediate interaction between students and teachers, but avoids the costs of transportation and the challenge of trying to synchronize the availability of multiple trainees. Offered to single students or groups of any size, Progent's virtual training allows the teacher to conduct the class from a remote office and the clients can be spread throughout a campus or all over the the U.S. Live online learning supports proven teaching mechanisms such as virtual white boards, electronic hand-raising, and collaborative applications. Sessions can be short and personalized to specific subjects or longer in time and broader in scope.
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts offer economical online and on-premises expertise, software development, and troubleshooting services for businesses of any size who want to migrate to SharePoint Server 2019 or SharePoint Online from earlier versions of SharePoint. Progent can assist customers plan and execute an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates local and cloud-based resources into a seamless information management system.
Progentís high availability inter-site connectivity and 24x7 system connection consultants can help small organizations create fault tolerant Interoffice connectivity via redundant networks with transparent failover. Progentís Cisco Certified Internetwork Experts can plan and deploy high-availability Inter-office networks supported by fault tolerant EIGRP network routers or fault tolerant OSPF deployment of Cisco routers. Progent can show you how multi-path connectivity and transparent fail-over offers economical non-stop interoffice networking.
Progent's Microsoft-certified Forefront Threat Management Server and ISA Server 2006 consultants can help you to plan, deploy, and manage an implementation of TMG 2010 or Internet Security and Acceleration Server 2006 on your network that delivers the firewall security, speed and manageability that your company requires.
Progent's Microsoft-certified SQL Server 2017 consultants can help your business to evaluate the business advantages of migrating to SQL Server 2017 and can help you to plan and carry out an efficient migration of your current SQL Server environment to any network architecture including onsite, cloud-based, or hybrid. Progent's consultants can provide online or onsite support services ranging from as-needed architecture review or troubleshooting to end-to-end project management and co-management to make sure your SQL Server 2017 initiative is carried out on schedule and within budget.
Progentís IT outsourcing services offer affordable network consulting for medium-size organizations. Whether it involves designing system infrastructure, setting up an in-house Help Desk or using an outside one, deploying an updated e-mail system, monitoring your network, or building a web-based eCommerce application, outsourcing your IT technical services can reduce expenses and minimize uncertainties, permitting IT service expenses to grow in a more moderate and manageable fashion than is feasible by assembling a bulky, knowledgeable in-house IT organization. Progentís Outsourcing White Paper and flyers tell you how Progent can enable you to build a protected and robust network architecture for your vital Windows-based business software including Windows Server 2008, Exchange Server 2007, and SQL Server.
Progent can deliver a variety of affordable remote and on-premises support services to assist you to deploy, manage, and debug desktops and mobile devices powered by Microsoft Windows, Apple macOS/OS X, iOS, Android, or Linux.
Progentís Technical Response Center (TRC) offers low-cost national after-hours online support for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support engineers provide 24x7 phone help and remote secure network connection to troubleshoot and repair technical problems quickly and economically.
Progent's Microsoft-certified Windows Server 2019 experts can help your company to plan and implement a cost-effective migration to Windows Server 2019 using existing system architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 offers significant enhancements in scale, performance, manageability, virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and container support.
Medium-size companies can derive all the advantages of Microsoft Operations Manager 2007 and have quick availability of Progentís Microsoft and Cisco Certified IT support experts. Thanks to Progent's economically priced IT support programs, mid-size organizations can select a simple co-sourcing package built around Operations Manager 2007 with server monitoring, proactive warnings, comprehensive reporting, Help Desk Call Center, and remote troubleshooting. For companies with line-of-business applications who need high availability networking, Progent offers a complete 24x7 outsourcing solution. Progent offers expertise in Operations Manager to offer medium-size business information systems world-class reliability, protection and performance.
Progent's ProSight family of managed IT services are intended to provide organizations who maintain minimal internal network support teams with low-cost access to world-class management platforms and consulting expertise. Benefits of Progent's ProSight line of managed IT services include fixed IT maintenance costs, smart automation of common administrative tasks, continual absorption of new information technology, smooth transition from legacy technology to up-to-date solutions, close alignment of computer technology with business objectives, access to veteran network consultants, and allowing management to focus on business instead of ever-changing information technology.
Progent's certified Windows Server 2000 experts can provide network help and IT consulting services for the complete family of Microsoft .NET Enterprise Servers, Windows 2000 Server, and Windows 2003 Server. Progent's Microsoft Windows 2000 Server integration, optimization, and troubleshooting offerings include network planning, deployment, documentation, on-site and remote support, Call Center outsourcing, professional security analysis, turn-key outsourcing, and economical co-sourcing.
Progentís Technical Response Center offers affordable nationwide after-hours remote assistance for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service engineers provide 24x7 phone support and remote direct network access to troubleshoot and resolve technical problems rapidly and economically.
Progent can provide small businesses with an IT management expert who can function as a part-time CIO. This part-time Chief Information Officer can provide strategic direction to help you integrate appropriate IT products to improve business processes so they match more closely with your business goals. Your business can develop and install a well conceived IT strategy without incurring the expense of a full-time senior IT executive.
Progent offers the services of BlackBerry-certified engineers who can help small businesses to design, administer, and repair BlackBerry solutions economically and effectively, eliminating the need for an internal BlackBerry specialist and reducing the cost and distraction of maintaining a mobile wireless workgroup. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-premier experts, Cisco CCIE network engineers, and CISA and CISM-certified security engineers. This breadth of expertise, in conjunction with Progent's proven online service delivery model, offers small companies an efficient option for incorporating BlackBerry technology productively into their IT network.
Progent offers high availability load balancing consulting that addresses system load balancing, load balanced applications, network backbone routing, and content delivery products such as F5 Networks 3DNS. High availability load balancing technologies for which Progent offers consulting services include Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks 3-DNS.
The CISA credential is a recognized qualification that indicates expertise in information system security auditing. Certified by the American National Standards Institute, the CISA credential has candidates pass a comprehensive test administered by the ISACA professional group. Progent can provide the services of a CISA-Premier Cybersecurity audit consultant trained to assist companies in the areas of information systems audit services, information technology administration, systems and infrastructure lifecycle, information technology support, protection of data assets, and disaster recovery preparedness.
Progent is seeking to hire staff-level, solutions-oriented Microsoft accredited consultants with Microsoft Certified Systems Engineer certification; Cisco accredited network consultants with Cisco CCNP or CCIE certification; security professionals with CISSP or CISM or equivalent security credentials; and advanced system design consultants with experience in mobile access, wireless connectivity, high availability, workplace recovery, information protection, and server virtualization. Progent also is looking for employees who can work on Progent's staff of help desk service specialists and off-site support professionals. In addition, Progent is hiring experienced administrators able to operate productively in our fast-paced, virtual office environment.
Our compensation model is built on revenue sharing, so just like working as a freelance consultant, your income is entirely tied to your work effort. Some Progent consultants focus on quality of life and choose to consult at an easy pace, using our flexible calendar to pursue personal pursuits like hiking, car racing, snow boarding, fishing, vacations, or spending private time with family and acquaintances. Other consultants use the chance to earn big dollars through lots of work and long days. Progent fully encourages either side of the spectrum and everything in the middle.
Progent's Symantec experts can help you support legacy Symantec firewall and Symantec VPN products including the Raptor and VelociRaptor family or show you how to upgrade to more recent firewall solutions. Progent can also help you create and execute a complete security strategy that can incorporate firewall and VPN devices and software, outsourced security and network defense services, system monitoring products, and documented policies and processes. Progent has the skill to be your single resource for continuing technical support, administration, training, and security expertise.
Our compensation model is based on revenue sharing, so just like working as a freelance consultant, your earnings are entirely tied to your work effort. Certain of our consultants stress quality of life and choose to work at a more relaxed pace, utilizing our flexible schedule to pursue personal enthusiasms such as hiking, motorcycle racing, snow boarding, surfing, travel, or spending private time with family and friends. Others use the chance to earn major dollars via lots of work and long hours. Progent completely supports both ends of the spectrum plus any point in the middle.
If your company does not need emergency remote help but expects to need technical services with your network in the near future, you can save time and expenses and guarantee that the right expertise will be available when you require it by contacting a Progent sales agent and signing up as a customer. For details, call 800-993-9400 or email firstname.lastname@example.org.
Progent's Citrix-certified consultants can help your company to evaluate the strategic advantages of XenServer as well as other Citrix platforms, and can help you to design, test, execute, troubleshoot, and support a XenServer solution. Progent can also assess your existing XenServer deployment and show you how to enhance consolidation, responsiveness, protection, uptime, and recoverability.
Progent's consultants can assist you with every phase of Microsoft Azure migration including needs definition, readiness evaluation, solution architecture, pre-production testing, deployment, centralized administration, performance tuning, software license management, disaster recovery preparedness, security policy enforcement, and compliance assessment. Progent can help you to configure and debug firewalls and VPN connections so your clients can safely access to Azure-based resources, and Progent's Microsoft-certified consultants can help you integrate key Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange Server, SQL and Skype for Business. Progent can also assist you to create a hybrid cloud environment that seamlessly combines physical datacenters with Azure resources.
Progent's Cisco-Certified network management engineers can show you how to run Cisco's network management utilities alongside a selection of specialized third-party products to create a complete network management strategy to keep your network operating reliably, conserve limited resources, guard your data, revive rapidly from device failure or deliberate attacks, and allow you to expand or reassign valuable resources intelligently and economically as your company evolves.
Progent's UNIX family support experts offer small and mid-size companies and software developers help with administering and supporting UNIX, Linux or Solaris environments that run with Microsoft-powered networks. Progent can give your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISA credentials. This wide array of expertise provides you with a convenient one-stop source to help you build and maintain a protected and reliable cross-platform connectivity and communications environment that supports UNIX and Microsoft interoperability by combining Microsoft Windows with major versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or leading Linux variations including RedHat, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
For smaller businesses, computer security and information assurance and regulatory compliance can be too complicated to master but too dangerous to overlook. The largest biggest enterprises have been breached, and the top cloud services have on occasion been taken down. It seems like there's nowhere to hide. Progent makes it affordable for small and midsize organizations to implement critical security projects successfully by providing the advantage of billed time to the nearest minute without any minimum billing for online help. You can have access to a world-class computer expert to provide just the help you need whenever you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP premier security experts can help you with any level of system security including security assessments, malware defense and recovery, spam and email content filtering, email data loss and data leak protection, regulatory compliance reporting, and designing a complete security plan.
The Progent Test and Training Lab located at the QTS Colocation Center can be used for piloting mission-critical applications, creating efficient system upgrade methodologies, evaluating and tuning performance, designing or validating disaster recovery solutions, resolving compatibility issues, and establishing training systems for new technologies. For Progent customers who lack sufficient in-house resources to assemble proper pilot systems, the lab cuts capital costs and engineering risk while keeping critical network initiatives on schedule.
Progent offers live online instruction for an array of client applications and environments including Microsoft Office Excel, Word, PowerPoint and Project plus Adobe Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10. Online training offers the benefits of traditional physical classroom seminars, such as instant interaction between students and trainers, but eliminates the costs of travel and the challenge of attempting to synchronize the availability of many trainees. Available to single students or classes of all sizes, Progent's virtual instruction allows the teacher to conduct the seminar from a remote facility while the clients can be spread throughout an office or all over the country. Virtual training supports powerful learning tools like broadcast white boards, real-time questions, and shared desktops. Classes can be brief and targeted to specialized topics or longer in time and wider in coverage.
Small to middle size companies can now get all the benefits of Microsoft System Center Operations Manager and also have quick access to Progentís Microsoft Certified IT support experts. With Progent's economically priced IT service programs, small and midsize businesses can choose a simple System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing solution. Progent offers expertise in Operations Manager to offer small business networks world-class availability, protection, and productivity.
Progent's Microsoft-certified consultants have 20 years of background designing, installing, and maintaining messaging solutions for companies in the and across the United States. Progent provides affordable Microsoft Exchange Servers consulting support to make sure that your email environment offers security, high availability, easy access for off-site and wireless users, time-saving administrative tools, and productive integration with telecommunications. Progent provides consulting and integration services for Microsoft Exchange 2016, Microsoft Exchange 2013 Server, Microsoft Exchange 2010 Server, Microsoft Exchange 2007 Server, Exchange 2003, and Microsoft Exchange 2K Server. Progent can also help small or mid-size companies to upgrade to Exchange 2016 or Microsoft Exchange 2013 Server.
Progent's MS Exchange Server Hosting and Management Services offer an enterprise-class data center with backed-up power and cooling systems, round-the-clock staffed security and IT support center, plus failover access to tier-1 Internet service providers. Hosted Exchange servers are configured as virtual servers for high uptime, easy scalability, and rapid restoration. Progent's services include complete incorporation with your network, access to handheld communication devices, continual monitoring of efficiency and network security, spam filtering, patch and service pack control, Help Desk Call Center support, per-day backup, and full email administration support.
Progent's certified Internet Security and Acceleration Server consulting experts have broad backgrounds creating Microsoft-based security designs for IT networks with many sites, mobile users, and mission-critical eCommerce applications. A Progent ISA Server consultant is ready to help your small or mid-size company plan and implement an installation of ISA Server 2004 that supports your IT security needs without limiting your network.
Progent's Cisco-certified wireless experts can assist businesses of all sizes to design, implement, administer and troubleshoot Cisco Aironet Wi-Fi AP solutions to provide the performance, coverage, capacity, expandability, security compliance and ease of management required for transparent connectivity between Wi-Fi and wired networks. Progent can provide affordable online and onsite consulting services for both end-of-life and new-generation 802.11ac Aironet wireless access points and Progent can assist you plan and maintain wireless solutions that include indoor and outdoor Aironet access points.
Progent's Microsoft-certified consulting experts have more than a decade of experience designing, implementing, optimizing and repairing SCOM environments and offer organizations of all sizes expert online or on-premises consulting support for SCOM 2012. Progent can help you to plan a topology for Microsoft SCOM 2012 servers that provides the performance and availability needed to watch over your datacenter effectively, whether your datacenters are onsite, cloud-based, or a mixed environment. Progent can also help you to import and customize SCOM 2012 management packs according to industry best practices for monitoring network infrastructure and both Microsoft and third-party apps and services. In addition, Progent can deliver fast online or onsite troubleshooting to assist you to fix critical problems uncovered by System Center 2012 Operations Manager.
Progent can provide comprehensive help for every phase of your Exchange 2010 migration with services that include outsourced or co-sourced project management services, site analysis, project planning, specification of all new software and hardware required, suggested vendor sourcing, system verification at client site or at Progent's testing lab, setting up transitional coexistence between Exchange Server 2010 and Exchange Server 2003 or 2007, implementation of the solution, decommissioning the old system, and webinar training for customer's IT group and users.