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System Center Operations Manager for Businesses of Any Size
Progent's team of Microsoft-certified consultants offers in-depth expertise for System Center 2012 R2 Operations Manager (SCOM 2012) and for configuring the Management Packs that extend the power of SCOM 2012 to a wide range of business-critical applications. Progent can help you maximize the business value of SCOM 2012 by offering requirements analysis, system design, pilot testing, deployment, tuning, local and remote consulting and technical support, Help Desk services, security consulting, and outsourced support services for SCOM 2012. Progent can also help you migrate efficiently from earlier releases of SCOM to System Center 2012 R2 Operations Manager. For details about Progent's planning and support services for SCOM 2012, see SCOM 2012 consulting. For hybrid cloud infrastructure monitoring and analytics, Progent offers SCOM 2016 consulting services.
What Is System Center 2012 R2 Operations Manager?
Microsoft System Center 2012 R2 Operations Manager is a network management solution for monitoring and reporting on the availability, performance, and security of your critical IT resources by proactively identifying problems and trends and alerting you about issues that could eventually impact productivity. SCOM 2012 can monitor resources across local and off-site datacenters as well private and public clouds, including Microsoft Azure. (Learn about Progent's Microsoft Azure planning and cloud integration consulting services.) Among the resources you can monitor are physical servers and client computers, virtual machines, Windows and Linux-based operating systems, services, Microsoft and third-party applications, and network infrastructure (fabric).
System Center Operations Manager 2012 continually examines event logs from designated servers, applications, and services and then filters, consolidates, and analyzes these network events based on a comprehensive built-in knowledge base. When SCOM 2012 detects trouble or a potentially disruptive tendency, it can execute special repair scripts or generate alerts to warn designated IT staff. For example, SCOM 2012 could automatically take off line an infected server to stop the spread of a detected virus. SCOM 2012 also generates reports that allow you to track the health of your network and make sure that alarms have been appropriately resolved.
SCOM 2012 includes major enhancements over earlier releases of SCOM including private and public cloud support, close integration with Microsoft Azure, fabric monitoring, advanced application performance monitoring, extended Linux support, improved availability for pooled resources, and browser-based management. SCOM also offers unified management with other components of System Center 2012 R2 including System Center Configuration Manager (SCCM), System Center Virtual Machine Manager (SCVMM), and System center Data Protection Manager. For detailed information about SCOM 2012 enhancements and the other components of System Center 2012 R2, and to learn about how Progent can help you incorporate them into a high-value management solution, see System Center 2012 R2 consulting services.
System Center Operations Manager Management Packs
Management Packs are the building blocks which bring Operations Manager management capabilities to OS platforms, applications, and other technology components. A Management Pack (MP) includes best practice expertise to discover, monitor, analyze, chronicle, and resolve problems for a specific network component. Operations Manager Management Packs contain health models based on the Systems Definition Model to analyze the performance, reliability, set up and security data, as well as the health of related components, to decide the overall condition of components. Management Packs are available for Microsoft and third party OS platforms, software products, and devices.
Microsoft has created System Center Operations Manager Management Packs for many dozens of Microsoft products and software components. These can be downloaded for free. In addition, third parties offer a wide variety of SCOM Management Packs. MPs are typically written by the same teams who built the products being managed by SCOM, so the experience and information included in an MP comes from the most knowledgeable authority. Some current MPs available from Microsoft and supported by Progent include:
- BizTalk Server
- Dynamics AX
- Dynamics CRM
- Dynamics NAV
- Exchange Server
- Java Application Performance Monitoring
- Lync Server
- Microsoft Azure
- Office 365
- SharePoint Foundation
- SharePoint Server
- SQL Server
- SQL Server Analysis Services (SSAS)
- SQL Server Reporting Services (SSRS)
- System Center Configuration Manager (SCOM)
- System Center Virtual Machine Manager Host and Virtual Machine Dashboard
- UNIX and Linux Operating Systems
- Windows Operating System
- Windows Server Active Directory (AD)
- Windows Server BranchCache
- Windows Server Cluster
- Windows Server DHCP
- Windows Server DNS
- Windows Server Hyper-V
- Windows Server Network Load Balancing 2012 R2
- Windows Server Remote Desktop Services 2012 R2
- Windows Server Update Services 2012 R2 (WSUS)
SCOM 2012's most prominent strength is its in-depth monitoring, reporting, and mitigation capabilities for Microsoft workloads. In addition to the large library of Management Packs developed and distributed by Microsoft, SCOM 2012 MPs are available from Microsoft Partners for many popular third-party products of vendors such as Cisco, Dell, HP, IBM, Oracle, VMware, Citrix, EMC, SAP, Symantec, and TrendMicro.
Another important feature of SCOM 2012 is its extensible design, which allows SCOM 2012 to be used as a platform for developing customized monitoring solutions for virtually any IT environment. A rich assortment of Management Pack authoring tools are available. The SCOM 2012 Operations console simplifies the creation of rudimentary Management Packs by providing access to MP templates, the Distributed Application Designer, and a library of authoring wizards. Silect Software's MP Author is a free wizard-driven management pack authoring tool that can be used with Visual Studio Authoring Extensions. For more technically proficient users, the older SCOM 2007 Authoring console allows you to create MPs for System Center 2012 R2 and provides access to more options than the SCOM 2012 Operations console. For advanced users, the Visual Studio Authoring Extensions let you work with a Management Pack's native XML code directly and provides XML templates and IntelliSense for various MP elements. The SCOM 2012 SDK provides powerful tools including a connector framework, API, and script library that allow programmers to create sophisticated Management Packs and to control many features of SCOM 2012.
Progent's SCOM 2012 consultants and application programming experts can show you efficient ways to modify or create SCOM 2012 Management Packs to meet your individual monitoring requirements and can develop custom Management Packs based on your specifications.
Benefits of System Center Operations Manager
System Center Operations Manager can improve network uptime by automatically identifying and helping to resolve potential issues when they first appear and before they can disrupt network operations. To see how SCOM helped a small business in the business, refer to the System Center Operations Manager Case Study.
SCOM 2012 can improve system performance by monitoring and reporting on specified performance counters and thresholds as well as patterns of use on key servers and applications. This allows administrators to spot trends and reshuffle or add resources to ward off imminent disruptive performance bottlenecks. SCOM 2012 curbs IT staffing overhead by simplifying and automating key network management tasks. Because of SCOM 2012's ability to consolidate and analyze vast amounts of data collected from many servers, clients, applications, services and fabric, less management time is required to assess network health. SCOM 2012's continually expanding knowledge base enables automatic problem mitigation or expert recommendations for best-practice solutions, saving time for IT managers and technicians. SCOM 2012's automated alarms sent to designated support staff help organizations meet service-level agreements and avoid penalties associated with missed SLAs. In addition, SCOM 2012's ability to track the resolution of alarms helps make sure that issues requiring manual intervention are addressed and resolved within an acceptable timeframe.
Progent can help you configure and manage your SCOM 2012 ecosystem so that it delivers these benefits, allowing you to realize maximum business value from your investment in advanced monitoring.
How Progent Can Help You Plan and Deploy Your SCOM 2012 Solution
Planning and deploying System Center 2012 R2 Operations Manager to take full advantage of its rich feature set requires a broad background in multiple practice areas. Progent's Microsoft-certified team of consultants have been supporting and using System Center Operations Manager and its precursors for more than a decade and are well qualified to help you to plan, configure, test, tune, and troubleshoot SCOM 2012. Progent can help you define a scalable topology for SCOM 2012, select or customize Management Packs and reports for your critical workloads, document your SCOM 2012 environment, and integrate your local datacenter monitoring with private and public cloud monitoring for a consolidated hybrid solution. Progent can also help you migrate efficiently from an earlier version of Operations Manager to SCOM 2012.
When SCOM 2012 detects issues and generates alarms, you have the option to outsource SCOM alarm response to Progent's Technical Response Center (TRC). Progent's online consultants have the experience and knowledge to analyze the monitoring data generated by SCOM 2012 and to respond efficiently. In the vast majority of cases Progent can resolve issues online without requiring an onsite visit. When necessary, Progent can escalate problems to a certified subject matter expert. For problems that call for onsite support, or for organizations that prefer in-person service, Progent can dispatch a consultant to most metropolitan areas throughout the U.S.
For more information about SCOM 2012 and to find out how Progent can help small and mid-size businesses get enterprise-class IT support at budget-friendly prices, select one of these topics:
- Progent's Network Monitoring Packages based on Microsoft Operations Manager
- System Center Operations Manager in Practice: A Case Study
To ask Progent about technical help for Microsoft System Center Operations Manager, call
Progent's Consulting Support for Microsoft Technology
For companies of all sizes throughout the United States, Progent's Microsoft-certified consultants offer cost-effective remote and on-site information technology consulting and troubleshooting services for Microsoft .NET Enterprise Servers, Microsoft Windows Server 2016, Windows 2012 R2 Server, Windows Server 2008, and Windows Server 2003. Progent's planning, deployment, tuning, and troubleshooting support includes
project management, remote and on-premises
troubleshooting and system diagnosis,
Help Desk Outsourcing Support, certified
network security consulting, full-service
IT services outsourcing, and
server hosting and management services.
If you need immediate online help from a certified Microsoft consultant or a Cisco-certified network expert, see to Progent's Online Technical Support.
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IT Consultants Computer Support Help Desk Services
Call Center Services Network Consulting
Progent offers three essential kinds of Call Center support including Microsoft and Cisco Help Desk Outsourcing Services, Virtual Help Desk Services, and Helpdesk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft experts gives your clients instant access to a reliable support resource with years of experience providing phone support and remote access repair for IT systems powered by Microsoft technology. Progent's focus is on giving the support Helpdesk a positive image as a solid contributor to company productivity. Progent's goal is to fix and not simply record problems.
Computer Engineer Server Consolidation
Virtual Server Consultants
With virtual server technology, companies are able to run multiple virtual machines on one physical server. Virtual server technology allows businesses to enjoy all the benefits of server isolation, but without the costs associated with purchasing additional server hardware. Virtual servers are also the critical technology for private clouds, which offer important advantages including reducing the costs of capital equipment, datacenter facilities, and management while improving data protection, network availability, and recoverability. Other key server management technologies include network monitoring software, Windows Server Update Services, and remote server management hardware. Progent's professional server management specialists can help you with all areas of server virtualization and management to enable your company to contain costs and conserve time.
Outsourcing Exchange Server 2016 Upgrade
Microsoft Exchange Server 2016 Upgrade Online Consulting
Progent can assist your business in any and all facets of your migration to Microsoft Exchange Server 2016 such as planning high availability system topology for a local, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V design; determining mass storage capacity required for your virtual machines (VMs), databases and log files; configuring hardware load balancing (HLB) for fault-tolerant CAS services; designing, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Security Management Consulting
CISM Computer Security
Progent offers the services of CISM Certified security consultants. The Certified Information Security Manager (CISM) organization describes the basic competencies and worldwide standards of performance that IT security managers are expected to master. CISM provides business management the confidence that those who have earned their CISM credential have the experience and capability to provide efficient security administration and consulting services.
SharePoint 2016 Visio Services Integration Services
SharePoint 2016 Authentication Network Consultants
Progent's Microsoft-certified consultants offer economical online and on-premises expertise, application development, and technical support services for organizations of any size who want to upgrade to SharePoint 2016 or SharePoint Online from earlier versions of SharePoint.
Infor SyteLine CloudSuite Customization Engineers
Remote Infor SyteLine CloudSuite Database Tuning Consultants
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP platform that embodies over 25 years of experience helping manufacturing and distribution companies to manage complex supply chains and improve the efficiency of critical business processes to get products to market fast and meet customer commitments dependably. Progent offers the expertise of an ERP specialist with over two decades of experience with the Infor CloudSuite Industrial/SyteLine product family. Progent offers online or onsite consulting that spans from occasional guidance to end-to-end solution planning and project management outsourcing or co-sourcing. Sample services available from Progent for Infor CloudSuite Industrial include installation, migration, business analysis, application development, Configure/Price/ Quote, web site integration, debugging, ETL, Amazon AWS integration, disaster recovery planning, and database administration.
Telecommuting Network Security Consultant
After Hours Remote Desktop Computer Consultancy Firms
Progent's remote access and smartphone synchronization experts can assist you to design and configure connectivity solutions for remote desktops, notebooks, and wireless handhelds so they work tightly with your information network, allowing your business to improve the productivity of your off-site workforce.
Word Computer Consultant
Repair Installation Part-time CIO
Progent's team of application experts can provide advanced consulting, software development, deployment assistance, and webinar classes for popular business applications covering key areas including ERP, financials, business reporting, web application design, and the MS Office suite of business productivity software. As a Microsoft Partner with years of experience delivering high-level consulting and troubleshooting services remotely, Progent can assist small businesses throughout the United States to avoid the lost productivity and fees associated with travel and on-premises activity without compromising the effectiveness of technical support.
Citrix XenServer Security Configuration
ProSight Phishing Defense Professionals
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware.
Consultancy Online Microsoft Office 365 Training
Microsoft Certified Partner Online Power BI Training Repair Installation
Progent offers live online instruction for an array of client apps and environments such as Office and Office 365 Excel, Word, Publisher and Visio plus Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10. Online instruction provides the benefits of conventional in-person instruction, such as instant interaction between students and teachers, but avoids the expenses of transportation and the hassle of attempting to synchronize the schedules of many students. Available to individuals or classes of any size, Progent's virtual instruction permits the teacher to conduct the seminar from an online facility while the students can be dispersed throughout an office or across the country. Virtual education utilizes proven learning aids like broadcast white boards, real-time questions, and collaborative desktops. Sessions can be short and personalized to specialized topics or longer in time and broader in coverage.
wireless IP phones and CUCM Support
wireless VoIP phone integration Consultants
Cisco's wireless IP phones are industrial-grade Wi-Fi handsets intended for professionals who are on the move within office, warehouse, retail or other environments where IT management wants user endpoints that provide more administrative control, security and durability than is achievable with the Bring-Your-Own-Device mode of mobile communications. Creating solutions with Cisco's wireless IP phones typically demands that IT teams configure and fine tune many components of your Wi-Fi environment such as access points, switches, wireless LAN controllers, and call management software. Progent's Cisco-certified experts can provide remote and on-premises support to help your organization build and manage a Cisco wireless VoIP phone deployment by providing services that range from debugging the set up of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of an entire campus.
24 Hour Palo Alto Networks PA-220 Series Firewalls Technology Consulting
Security Contractors Palo Alto Networks User-ID
Progent's Palo Alto Networks firewall consultants can show you how to select, deploy, and manage Palo Alto Networks PA-Series firewalls to create a modern security environment that spans your data center and cloud assets and guards all users at any location with any endpoint device.
SUS Consulting Services
Microsoft Software Update Services Engineer
Microsoft WSUS allows information technology administrators to install and track the most recent Microsoft patches and security releases to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft WSUS, IT personnel can fully and effortlessly manage the installation of patches that are published via Microsoft Update to servers and desktops in a company. Progent can assist you with technical details of the initial configuration of Microsoft SUS such as planning the Microsoft Windows Server Update Services deployment, setting up user's computers, establishing the Group Policy settings, and making sure your Microsoft Software Update Services GPO is associated with an Active Directory container that makes sense for your system environment.
24-7 Antispam Services
Technical Support Postini
E-Mail Guard represents a comprehensive solution for blocking spam and virus attacks. E-Mail Guard addresses the protection and administration of corporate email by providing constantly improved spam and virus blocking, policy management, content testing, and protection against email-borne directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also features tracking, management and reporting tools plus outbound email filtering to let you repair your email environment and specify and regulate corporate security policy.
Microsoft Certified Partner Outsourcing Windows Server 2008 R2
Consulting Microsoft Windows Server 2008 R2
Progent's Microsoft-certified professionals can assist you you to evaluate the advantages of Windows Server 2008 for your company, create test programs and migration plans, install Windows Server 2008 with your network environment and applications, educate your support staff how to use new management tools, and deliver ongoing consulting and technical support via affordable alternatives including Helpdesk support and remote technical assistance.
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