Customer Profile
In 2003, The Printer Works, based in Hayward, began its third decade as a leading independent supplier of parts and accessories for popular office printers. An Authorized Parts Reseller for Hewlett-Packard, The Printer Works specializes in the LaserJet and DeskJet printer lines and offers parts and sub-assemblies as well as expertly refurbished printers. The Printer Works has 90 employees and four locations.

Business Situation
Five years ago The Printer Works began developing a web-based eCommerce system that is now responsible for a significant part of the company's sales. The Printer Works' web site (www.printerworks.com) features a comprehensive searchable database plus online catalogs with parts tables and exploded view diagrams of printer sub-assemblies. These on-line features give The Printer Works a distinct competitive edge.

Because office printers are complex electro-mechanical devices, correctly identifying needed parts can be a major challenge for the service personnel who make up the bulk of The Printer Works' customers. By making it easy to identify parts, The Printer Works' web site has played a key role in building a loyal customer base, even for clients who prefer to talk to a live voice and who ultimately place orders by phone.

The success of their web site has made round-the-clock network availability a necessity. “The printer parts business is very competitive,” says Steve Roberts, founder and president of The Printer Works. “If customers can't order a part when they need it, they can easily go to someone else. Even on a weekend, downtime can cost us thousands of dollars per hour in lost sales.”

But the real cost of network downtime could far exceed a few lost sales opportunities. “Over the years our business has changed from supplying parts for shelf stock to shipping parts for emergency repair,” says Roberts. “Our customers are under pressure to meet repair deadlines, and their customers can be under the gun as well — for example, they may have to print payroll. If a broken network prevents us from shipping critical repair parts as promised, that can ripple through the supply chain and cause our customers to lose their customers. An hour or so of downtime on our end could jeopardize a million dollar service contract for one of our customers.”

The Printer Works relies on six Windows 2000 Servers to deliver their IT infrastructure. The company has also deployed voice over IP solutions to manage voice communications. This has made a robust connectivity infrastructure even more critical. “If your back-end systems are down," says Roberts, "you can still do some business. But when your people can't talk on the phone to a customer, that is a very big problem.”

Without a large, expensive in-house support staff to keep continual watch over their IT  infrastructure, The Printer Works was continually at risk of costly downtime. “We can't really afford to have network management experts watching our system 24 hours a day," says Roberts, "but on the other hand we can't really afford major breakdowns either. What we needed was an affordable way to ensure network availability.”

Solution
The Printer Works outsourced their server and communications infrastructure support to Progent. In the summer of 2002, Progent implemented a full set of network monitoring tools, including Microsoft Operations Manager (MOM) to monitor Windows 2000 Servers. Progent also installed network router and traffic monitoring tools.

Before Progent's MOM-based solution, network problems were handled reactively, after users complained about them. This resulted in downtime that should have been preventable. With the help of proactive, automated alerts and trend reports generated by MOM, Progent is now able to anticipate network and server problems before they become serious enough to impact network availability. For example, when a server is approaching a capacity limit, MOM will generate an alert so that resources can be added before a crisis occurs. Thanks to MOM, Progent is fixing problems before customers are aware that the problems exist.

Benefits
The Printer Works' uptime has dramatically increased since Progent deployed MOM. As an additional benefit, the confidence The Printer Works gained by having a stable infrastructure has induced the company to invest more in their web site to add features that improve customer interactions. For example, real-time XML-based querying to all the leading shippers allows The Printer Works to give accurate shipping quotes on their web orders and allows customers to shop for the best shipping rates. Because the system can now email order status to customers and provide links for additional information from the web site, customer service time is reduced.

“MOM has saved us money in a lot of ways,” says Roberts. “Our original goal was to reduce downtime, and MOM has been a great success in that area. But our outsourcing expenses have also stayed very reasonable, our performance has been stable, and we've been able to support more network activity and services without having to hire more internal IT staff.”

MOM allows Progent to leverage its own support experts by automatically generating critical problem alerts to the pagers and email addresses of appropriate technicians and engineers based on the severity level of the problem. “MOM allows us to meet service level agreements without having to charge an arm and a leg for support,” says Les Kent, president of Progent. “This translates into satisfied customers and less frazzled support people, because we end up doing less work in crisis mode. We're convinced that the only way to achieve high availability is by being proactive. Microsoft Operations Manager is the most efficient way we know of to manage the IT infrastructure of a small business.”

To learn more about Microsoft Operations Manager and how Progent can help your small business achieve enterprise-class network management by deploying this exciting new technology, select one of these topics:

In order to ask Progent about professional help for Operations Manager, phone 1-800-993-9400 or go to Contact Progent.



An index of content::

  • 24 Hour Baton Rouge IT Support 24/7 Baton Rouge Information Technology Consulting Company

  • 802.11ax Management Support and Integration
    Wave 2 Wi-Fi Help and Support

    Progent’s Wireless Consulting Services offer a fast, affordable way for companies of any size to configure, manage, monitor and repair cutting edge wireless connectivity technology. For 802.11n and the latest 802.11ac wireless environments, Progent can help you plan and deploy appliances like Cisco's Aironet and Meraki access points and wireless controllers. For mobile email and online business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

  • 24 Hour Windows Migration Companies Charlotte, NC, Raleigh-Durham, NC, Greensboro, NC, Winston-Salem, NC Windows Experts North Carolina
  • After Hours Microsoft SharePoint Server Support and Integration Southfield-Novi Southfield-Detroit , Michigan Microsoft SharePoint Remote Technical Support
  • Akron Ransomware Avaddon Preparedness Assessment Akron Ransomware Spora Vulnerability Review Akron, OH
  • Arlington, TX Consulting for Arlington IT Service Firms Arlington Consulting Support for Network Service Firms Arlington, Kennedale, Grand Prairie
  • At Home Workers Consulting - Akron - Help Desk Solutions Consulting Experts Akron, USA 24x7 Offsite Workforce Consulting and Support Services in Akron - Call Desk Augmentation Consulting Akron, OH
  • Case Study MOM
  • At Home Workforce Bellevue Consulting Experts - Cloud Systems Expertise Bellevue, WA Remote Workforce Bellevue Assistance - Cloud Systems Consulting Bellevue Kirkland
  • Award Winning Small Business IT Consulting Company Mountain View Sunnyvale Networking Organization
  • Baton Rouge Lockbit Crypto-Ransomware Operational-Recovery Baton Rouge, LA Top Ranked Baton Rouge NotPetya Ransomware Remediation Baton Rouge, Capital Park
  • Best Phone Support Stockton-Lathrop Stockton Information Technology Consulting

  • 24/7 Remote Troubleshooting Offsite Employees VoIP
    Top Ranked Network Consultant At Home Workforce IP Voice

    Progent can assist small and mid-size businesses to deploy IP voice platforms to give their at-home workforce the advantage of virtual access to the corporate phone network.

  • Bristol At Home Workers Endpoint Security Solutions Consulting Services Bristol Bristol Bristol At Home Workforce Endpoint Security Systems Guidance
  • Calgary At Home Workers Collaboration Solutions Consulting Calgary, AB Remote Workers Calgary Consulting Experts - Collaboration Systems Consulting and Support Services Calgary
  • Chandler Sodinokibi Ransomware Data-Recovery Chandler Arizona Chandler Phobos Ransomware Repair Chandler Arizona, United States

  • Exchange 2019 Hybrid Deployment Remote Consulting
    Emergency Exchange 2019 Integration Support Outsourcing

    Progent can assist your organization in any facet of your migration to Microsoft Exchange 2019 such as configuring Windows Server 2019 for hosting Exchange; planning HA architecture for an on-premises, Microsoft cloud connected or hybrid environment; migrating mailboxes; designing and configuring Windows Hyper-V; configuring hardware load balancing (HLB); setting up DAG groups with MCDB caching; setting up Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft Office 365; and setting up Outlook clients.

  • Cisco Design Consultants Westlake Santa Monica On-site IT Support Cisco
  • Consulting for Network Support Companies near me in Kansas City - Transparent Temporary Support Staff Augmentation Kansas City, KS Kansas City, Wyandotte County Top Consulting Services for Kansas City Network Service Providers
  • Exchange Server 2016 Migration Support and Integration Exchange Server 2016 Upgrade Network Consultant
  • Firewall Security Auditor Sebastopol CA Rohnert Park, CA IT Services CISSP

  • Benefits for Microsoft Consultants Subcontractor
    Part Time Job Benefits for Home Based Network Engineering

    Our compensation structure is based on revenue sharing, so just like working as an independent consultant, your earnings are directly driven by your generated revenue. Certain of our support staff focus on lifestyle issues and choose to consult at a more relaxed pace, utilizing our flexible schedule to pursue individual enthusiasms like mountain biking, motorcycle racing, skiing, surfing, travel, or sharing free time with relatives and acquaintances. Other consultants take advantage of the chance to earn major dollars through lots of work and extended hours. Progent completely supports either end of the spectrum plus everything in the middle.

  • Fort Myers-Cape Coral Remote Workers Fort Myers Assistance - Collaboration Solutions Guidance At Home Workers Fort Myers Consulting and Support Services - Collaboration Technology Consulting Services Fort Myers-Cape Coral, FL, United States
  • Guarulhos Guarulhos Lockbit Ransomware System-Restoration Estado de São Paulo Guarulhos Ransomware Repair Services
  • IT Manager Microsoft Exchange 2016 Brooklyn NY Exchange Server 2019 Technical Support Company Brooklyn, NY
  • Largest Engineer Remote Data Backup and Restore Services After Hours BDR and Business Continuity Solutions Onsite Technical Support
  • Lincoln Work at Home Employees Set up Consulting and Support Services Remote Workers Guidance near me in Lincoln - Connectivity Solutions Consulting Experts Lincoln, Lancaster County
  • Long Beach Ransomware Computer-Malware Vulnerability Long Beach, CA Urgent Long Beach Crypto-Ransomware Sodinokibi Preparedness Audit Long Beach Southern California
  • Louisville Critical Ransomware Remediation Louisville, KY Louisville Crypto-Ransomware Cleanup Support Services Louisville
  • Lync Server 2013 Front End Pool Engineer Consult Lync Server 2013 Reverse Proxy Server
  • Microsoft Exchange Server 2007 Computer Outsourcing Consultants Garland Texas Garland Centerville 24-Hour Microsoft Exchange 2016 Integration Companies
  • Microsoft LCS Server Consultancy Specialist Microsoft LCS Server 2007
  • Midland Odessa, United States Midland NotPetya Crypto-Ransomware Forensics Investigation Midland WannaCry Crypto-Ransomware Forensics Investigation Midland Texas

  • Exchange 2003 Upgrade Outsourcing
    Best Exchange Server 2003 Upgrade Configuration

    Progent's expert support team can show you how to define and deploy a smooth in-place Exchange Server 2003 migration strategy that avoids productivity disruption, simplifies ongoing support requirements, and makes your Microsoft Exchange Server 2003 easy to administer. For complicated multi-server or multi-site upgrades, Progent offers the experience to finish your move quickly and economically. Progent's Microsoft Exchange Server 2003 support, repair, and design services include expertise with the configuration of third-party enhancements of Exchange Server 2003 that are best aligned to your business goals.

  • Monterey Manager Monterey Information Technology Outsourcing Group
  • Napa Server Administration Open Now Computer Consultancy Napa County
  • Network Consultant Contract Job Telecommuter Jobs Recruit Network Consultant
  • Network Design Consultant Microsoft SQL Server Birmingham, Jefferson County, US Open Now SQL Server Maintenance Birmingham
  • Offsite Workforce Assistance - Mexico City - Cloud Solutions Assistance Work from Home Employees Mexico City Assistance - Cloud Systems Consulting Mexico City, Benito Juárez, CDMX
  • Ontario Toronto Work at Home Employees Backup Solutions Consulting Services Toronto Remote Workers Backup/Recovery Systems Consulting and Support Services Toronto
  • Pasadena-Glendale Computer Firms Small Business Network Support Pasadena

  • Microsoft and Cisco Certified MySQL database Upgrade Consultants
    MySQL migration Professionals

    Progent offers affordable remote access to an Oracle-certified MySQL RDBMS DBA or application programmer and can assist organizations of any size to configure and manage MySQL in a dependable network infrastructure that provides advanced performance, scalability, and protection. Progent also has experience helping businesses port databases from an Oracle environment to MySQL.

  • Ransomware Cryptoworm Recovery Brasília, DF Ransomware Cleanup and Restore
  • MOM 2000 Case Study
  • Remote Workers Thousand Oaks Expertise - Collaboration Systems Guidance Thousand Oaks California, U.S.A. Work from Home Employees Guidance in Thousand Oaks - Collaboration Systems Consulting Services Thousand Oaks, Conejo Valley
  • Remote Workforce Hialeah Consulting - Endpoint Management Tools Consulting Hialeah, Miami-Dade County, United States Teleworkers Hialeah Consulting and Support Services - Management Systems Consulting Services Hialeah, Miami-Dade County
  • Remote Workforce Stockton Consulting Experts - Setup Consulting and Support Services Lathrop, Ripon CA Work at Home Employees Consulting and Support Services near Stockton - Infrastructure Consulting Manteca, CA
  • Reston Dharma Ransomware Forensics Analysis Reston-Chantilly, Virginia Reston Locky Crypto-Ransomware Forensics Reston-McLean, Virginia
  • Salem, OR Microsoft SharePoint Server 2010 Professionals 24x7x365 Support Outsourcing Microsoft SharePoint Server 2013 Salem Keizer Woodburn

  • Example Application School Wireless
    Proxim Tsunami Wireless Example Application

    Progent provided a wireless integration solution that enabled a school to improve efficiency and avoid the recurring costs of a dedicated data connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim bridge is intended for connecting separate locations up to 2.5 miles apart and can extend to even longer distances. This wireless alternative provided better bandwidth and dependability than simply amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz spectrum it offered immunity to local interference.

  • San Juan Lockbit Ransomware Cleanup Puerto Rico San Juan-Caribbean San Juan Dharma Ransomware Operational Recovery

  • Juniper SRX Series Firewall Information Technology Consulting
    Juniper SRX Firewall Testing

    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

  • Sandy Springs Netwalker Ransomware Forensics Analysis Sandy Springs-Cobb County, Georgia Sandy Springs Conti Crypto-Ransomware Forensics Sandy Springs-Cobb County, Georgia

  • Teleworker Collaboration Outsourcing
    Technology Consulting Remote Workers Collaboration

    Progent can help small and mid-size organizations to configure collaborative platforms to enable their teleworkers to benefit from productive interaction with colleagues and other stakeholders.

  • Sarasota Teleworkers Set up Expertise Top Remote Workers Expertise near me in Sarasota - Connectivity Solutions Consulting Fargo, US
  • Operations Manager Case Studies
  • Security Consultancy CISSP CISSP Cybersecurity Contractor Maryland
  • Server Consultants Cisco Cisco Networking Organization Carlsbad-Encinitas
  • Shreveport Ryuk Online Crypto-Ransomware Remediation Experts Caddo Parish Louisiana Shreveport Avaddon Crypto-Ransomware Rollback Caddo Parish Louisiana
  • Small Business Server 2003 Consulting Services Award Winning Microsoft SBS 2008 Remote Support Services
  • Southfield Crypto-Ransomware Cleanup Southfield Michigan Southfield Locky Crypto-Ransomware Remediation Southfield-Ann Arbor, MI
  • Technical Support wireless IP phones and CUCM wireless IP phones and Meraki APs Remote Technical Support
  • Technology Professional External Security Inventory External Security Scan Technology Professional
  • Teleworkers Brasília Consulting Experts - Help Desk Call Center Outsourcing Consulting Experts Teleworkers Guidance near Brasília - Call Desk Augmentation Assistance Brasília
  • Operations Manager Example Application
  • Top Ransomware System Rebuild Award Winning Ransomware Data Recovery Collin County Texas
  • Urgent Mac Configuration Specialist Mac Remote Consultant Services
  • Windows Server 2012 R2 Computer Support Companies Twin Cities, Minnesota, America Windows Server 2016 Integration Consultant Minneapolis Minnesota
  • Work at Home Employees Palo Alto Consulting Experts - Backup/Recovery Technology Guidance Palo Alto California At Home Workers Assistance in Palo Alto - Backup/Recovery Systems Expertise
  • Work from Home Employees Hayward Expertise - Help Desk Outsourcing Consultants San Leandro, CA Hayward At Home Workforce Guidance - Hayward - Help Desk Outsourcing Expertise

  • © 2002-2021 Progent Corporation. All rights reserved.