Additional Topics of Interest

Service Reports Network Consulting
Service Reports Engineer

Progent uses an enterprise-class support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who provide minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by each staff member to every client. The practice of detailing and archiving service activity results in more effective support and avoids a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who won't let go of vital service information.

Microsoft ISA Server Computer Consulting
ISA 2004 Enterprise Edition Server On-site Technical Support

Progent's certified Internet Security and Acceleration Server consulting experts have extensive backgrounds creating Microsoft-based security designs for information systems with multiple sites, mobile workers, and mission-critical eCommerce applications. A Progent ISA Server engineer is ready to help your small or mid-size business plan and implement a configuration of Microsoft ISA Server 2004 that meets your information security requirements without restricting your productivity.

Co-managed Support Desk Remote Support Services
Consultants Supplemental Support Desk

Progent provides three essential types of Helpdesk services : Microsoft and Cisco Helpdesk Outsourcing Support Services, Virtual Helpdesk Services, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft experts offers your clients easy access to a reliable technical resource with extensive experience delivering phone support and online troubleshooting for networks powered by Microsoft products. Progent's concentration is on earning the support Helpdesk a positive image as a solid contributor to company productivity. Progent's target is to resolve and not simply record problems.

Entourage and Exchange Online Technical Support
IT Consultant Exchange and Apple Mac

Microsoft Exchange and Apple Mac computers can work together efficiently. Progent's Mac and Microsoft certified experts can show you how to install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to work closely with teammates who use Microsoft Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Mac systems can coexist, enabling Mac users to receive and send email, search the GAL, copy addresses, sync up appointments, and alert fellow workers to conferences with your Exchange account. Progent will verify that your Exchange Server is appropriately configured and that LDAP and Outlook Web connectivity are working. Progent also offers specialized one-on-one Entourage training.

Consultancy NetDocs ndMail
NetDocuments and Android Consulting Services

NetDocuments (NetDocs) is a cloud-based document management system (DMS) built specifically for law practices. Progent can provide online guidance from NetDocuments consultants to assist your law firm to design, configure, manage, tune, or debug a document management system environment powered by NetDocs.

Windows Server 2019 and SCVMM Consultant Services
Windows Server 2019 USB Drive Witness Online Help

Progent's Windows Server 2019 disaster recovery planning experts can help your organization to plan and deploy a disaster recovery system based on Microsoft's advanced Failover Clustering tools such as Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.

Windows Server 2022 Secured-core server Configuration
Windows Server 2022 Hybrid Configuration Computer Consultants

Progent's certified Windows Server 2022 consultants can help your company to plan and implement an efficient upgrade to Windows Server 2022 that features high availability and that uses an on-premises network architecture or a hybrid model that integrates cloud-hosted Windows Server Online with an on-prem implementation of Windows Server 2022.

Remote Support Services Automatic Network Topology Mapping
Network Performance Troubleshooting Online Troubleshooting

ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance issues.

Onsite Technical Support Microsoft Activesync
Windows Mobile Support and Integration

Progent's professionals offer experience in multiple technologies related to mobile networking such as network topology, wireless data synchronization, wireless protection, wireless e-mail, Microsoft Windows Mobile, Research in Motion Blackberry, and mobile application development. Progent's Microsoft and Cisco certified professionals can save your business time and expense by applying their wireless experience to help you choose and configure wireless connectivity technologies that fit the needs of your business. Progent can also tune your network architecture so that wireless data devices perform more reliably.

Consulting Altaro VM Backup Live Backup
On-site Technical Support Altaro VM Backup with Azure

Altaro VM Backup from Hornetsecurity offers small and mid-size organizations a reliable and affordable platform for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for local, remote, multi-site, and cloud environments and also enables cost-effective backup to Azure Block Blob storage. Headline capabilities include state-of-the-art inline deduplication to reduce backup storage needs, Continuous Data Protection with backup intervals as low as five minutes for reducing your Recovery Point Objective (RPO), advanced encryption, granular recovery capability for specific files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and for vCenter for handling large-scale environments, and support for Microsoft Volume Shadow Copy Service to back up online VMs with zero downtime. Progent is a certified Altaro partner and offers a broad range of consulting services to help you to design, install, manage and troubleshoot a backup/restore solution powered by Altaro VM Backup.

Wireless Security Inventory Consultant Services
Internal Network Security Inventory Engineer

Progent offers small organizations two specially designed security evaluation scanning packages that provide, at a preset fee, remotely administered scans of your network security profile which are evaluated by expert security specialists who assess the data collected by the remote scan, present unbiased summaries of your existing security vulnerability, and make recommendations for remediation. Progent offers two complementary network security inventory packages for external and internal security testing that are priced to meet the budgets of small companies while offering enterprise-class evaluations of your network's vulnerability to attack.

Microsoft Solutions Framework Project Methodology Setup Service
Access to External Support Databases Consulting Service Firm

Progent's staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional background, in the trenches of network support, executing a wide range of IT tasks for an extensive array of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not just world-class technical capability, but also a consultant with proven methods for using technical knowledge to repair real-world network problems rapidly.