Microsoft-Certified Consultants

System Center 2012 R2 Operations Manager (SCOM 2012):
Planning and Deployment Services

Overview of System Center 2012 Operations Manager
System Center Operations manager (SCOM or OpsMgr) is a central component of Microsoft's System Center suite of datacenter management products and offers a mature, unified platform for monitoring and reporting on the availability and performance of critical network resources that span local, service provider, and cloud-based infrastructure. A key feature of SCOM 2012 is its ability to draw on a vast and continually expanding knowledge base to alert designated IT managers when potential problems first appear and to suggest or implement automatically remediation procedures to prevent these issues from growing into major network disruptions.

Enhancements to SCOM 2012 include seamless integration with Microsoft Azure for consolidated monitoring of hybrid local/cloud environments, improved support for third-party platforms such as various UNIX and Linux distributions, the ability to monitor Windows Services based on Microsoft's .NET Framework, and integration with System Center Virtual Machine Manager (SCVMM) for detecting and monitoring network fabric such as routers and switches along with their associated interfaces and VLANs. SCOM 2012 also introduces Resource Pools for higher availability and faster performance.

Progent's Microsoft-certified team of veteran consultants has over a decade of experience working with System Center Operations Manager and its precedents and can provide online and on premises expertise to help organizations of any size to design, pilot, deploy, update, tune, and troubleshoot a datacenter management solution built around SCOM 2012. Progent's consulting team includes certified experts in all of the technologies that can be monitored by SCOM 2012 including Windows servers and applications, VMware, Cisco networking products, all major distributions of Linux, and the cloud Infrastructure as a Service (IaaS) features of Microsoft Azure. (Learn about Progent's Microsoft Azure planning and cloud integration consulting services.) Progent can also help you integrate SCOM 2012 with other System Center 2012 R2 components such as SCVMM, System Center Configuration Manager (SCCM), and System Center Data Protection Manager (SCDPM) to ensure that you get maximum business value from investment in System Center 2012. In addition, Progent offers System Center 2016 Operations Manager migration consulting to help you plan and carry out an efficient migration from SCOM 2012 to SCOM 2016 in order to take advantage of improved hybrid cloud integration and Windows Server 2016 support.

Components of System Center 2012 Operations Manager
System Center 2012 R2 Operations Manager uses services called agents, defined in specialized management packs, to monitor the availability and performance of Windows, UNIX, and Linux computers on which agents have been installed. Objects you can target for SCOM to monitor can include server hardware, operating systems, services, virtual machine hypervisors, and applications. The basic functional unit of an SCOM 2012 deployment is the management group, which can include some or all of these major components:

Management Server This essential component of a management group handles SCOM 2012 administrative tasks and communicates with the Operations Manager Database. You can have one or multiple management servers in a management group, and you can have multiple management groups in an SCOM 2012 environment.
Operations Console This connects to the primary management server of a management group and provides a consolidated view of the availability and performance of the infrastructure resources you have configured SCOM 2012 to monitor.
Operations Manager Database This essential component of SCOM 012 is a SQL Server database that contains the configuration settings of management groups and temporarily stores performance, event, and alert data collected by SCOM agents.
Operations Manager Data Warehouse This essential component of SCOM 2012 is a SQL Server database that handles long-term data collected by SCOM for use by the reporting server to create reports on trends and forecasts.
Operations Manager Web Console This is an optional browser-based version of the SCOM Operations Console for monitoring a management group remotely from any computer.
Operations Manager Reporting Server This server hosts SQL Server Reporting Services (SSRS) to generate reports that can be accessed from the SCOM Operations console. Built-in reports can give insights into areas such as alert logging latency, availability, configuration changes, event analysis, and operational data.
Operations Manager Gateway Server This optional server role eliminates the administrative hassle of managing X.509 certificates in environments where SCOM 2012 management servers need to communicate with agents that are not located within the same trust boundary. Gateway servers operate in the same trust boundary as the monitored computers and meet SCOM's requirement for secure mutual authentication by allowing the agents to use the conventional Kerberos V5 protocol for Active Directory to authenticate with the gateway server, which in turn use the same protocol to authenticate with the management server.

System Center Operations Manager Gateway Server Consultants

Gateway Servers simplify certificate management when SCOM 2012 monitors computers in untrusted domains

Progent's extensive experience with System Center Operations Manager can help you save time and money designing an SCOM 2012 topology that aligns with you current needs and scales easily to accommodate your planned growth. Progent can help you configure SCOM 2012 components for high availability and show you how to benefit from self service monitoring and reporting to keep you administrative costs under control. Progent can also help you select, deploy and tune SCOM management packs to allow you to monitor business-critical workloads from Microsoft or third-party vendors whether your monitored resources are hosted locally, on private or public clouds, or in a hybrid environment. If you are migrating from an earlier release of SCOM, Progent can help you identify potential compatibility issues and avoid common pitfalls by following leading practices for solution design, testing, and implementation. Progent can also show you how to take advantage of SCOM 2012's new features to accelerate the return on investment from your SCOM 2012 migration.

New and Enhanced Features of SCOM 2012
System Center 2012 R2 Operations Manager incorporates significant improvements over previous versions of SCOM. New and enhanced features cover key areas including cloud integration, network infrastructure (fabric) monitoring, consolidated monitoring with Microsoft Azure, application performance monitoring (APM), expanded support for third-party platforms, high availability, resource pooling, and remote management. Major new features of SCOM 2012 include:

Monitoring Private Cloud Fabric
You can integrate SCOM 2012 with System Center 2012 R2 Virtual Machine Manager (SCVMM 2012) in order to track the availability and performance of virtual layers for your private clouds. SCOM 2012's Fabric Health Dashboard provides a detailed view of a private cloud infrastructure by displaying the state of hosting groups and compute resources, storage, pools, load balancers, IIS pools, physical network nodes, virtual switches, and clusters. SCOM 2012 can monitor network devices that support SNMP and offers port monitoring for MIB and MIB-II compliant devices. For details about SCVMM 2012 and to learn about Progent's SCVMM consulting services, see SCVMM 2012 consulting and troubleshooting services.
Integration with Microsoft Azure
If you subscribe to Microsoft's Microsoft Azure cloud-based infrastructure-as-a-service (IaaS), you can monitor not only the availability and performance of your Azure applications but also the status of your Azure fabric including virtual machines, storage, and services by installing Microsoft's System Center Management Pack for Microsoft Azure. This also allows you to create distributed applications across Azure and your local resources. Alternatively, you can install the SCOM 2012 agent directly on your Azure VMs. Progent's Microsoft-certified consultants can help you assess the relative advantages of each approach for your organization so you can gain the full benefit of monitoring your hybrid on-premise/cloud environment from a single SCOM console.
.NET Application Performance Monitoring
SCOM 2012 includes advanced Application Performance Monitoring (APM) features for Microsoft IIS-hosted .NET applications and web services. .NET Application Performance Monitoring offers in-depth analysis of applications to help you isolate problems and quickly find solutions. SCOM 2012 also includes APM features for Java applications based on Tomcat servers for both Windows and Linux deployments.
Enhanced Cross-platform Monitoring
SCOM 2012 expands advanced monitoring capabilities for a variety of non-Microsoft operating systems such as RHEL/SUSE Linux, Unix, Oracle Solaris, HP-UX, and IBM AIX. SCOM 2012 supports the x86 and x64 distributions of CentOS 5 and 6, Debian GNU/Linux 5 and 6 and 7, Oracle Linux 5 and 6, and Ubuntu Server 10.04 and 12.04. UNIX and Linux agents for SCOM 2012 are now based on the OMI open-source CIM Object Manager.
Resource Pools
SCOM 2012 eliminates the Root Management Server (RMS) role for monitoring resources like Linux and UNIX computers, network devices or web applications, where no agent is available on the monitored computer. RMS servers could not be load balanced or easily configured for high availability. The new resource pool, which replaces the RMS role, is a collection of management servers that can automatically take over the workloads of a failed server within the pool. This increases capacity and performance as well as availability. You can restrict resource pools to specific purposes, such as an AD Assignment Resource Pool, so that as your SCOM ecosystem expands you can simply add servers to a resource pool and avoid having to reconfigure your monitoring.
New Web Console
SCOM 2012 includes a new browser-based Web Console that allows an authorized user from any computer to access a subset of the workspaces (i.e., Monitoring and My Workspace) and options available from the SCOM 2012 Operations Console.
IPv6 Awareness
You can use IPv6 address with SCOM 2012's Operations Console for Network Discovery and the3 console shows IPv6 addresses in network views.

How Progent Can Help You with SCOM 2012
Progent offers remote and on-premises consulting expertise to help businesses of any size design, test, deploy, tune, and troubleshoot SCOM 2012 environments. Progent can help you upgrade to SCOM 2012 from previous releases of Operations Manager or from other monitoring platforms. Progent can help you deploy SCOM 2012 to monitor critical workloads and network resources located in onsite datacenters, hosted on private or public clouds including Microsoft Azure, or deployed in a hybrid ecosystem that spans local and cloud-based environments. Progent offers as-needed support to help you resolve specific issues you may encounter with SCOM 2012 or Progent can deliver comprehensive project management services following industry best practices to make sure your SCOM 2012 deployment is successfully carried out within your budget and schedule.

Progent can help you configure SCOM 2012 management packs for key workloads and tune MP parameters to minimize administrative overhead while maximizing the performance and availability of monitored resources. Progent has expertise in the entire range of current and legacy platforms from Microsoft such as Windows Server, Hyper-V, Exchange, SharePoint, SQL Server, and Office 365, and Progent's team of application experts can provide advanced consulting for a broad range of third-party operating systems and applications that SCOM 2012 can monitor.

Progent can show you how to combine SCOM 2012 with other tools included in the System Center 2012 R2 management suite to add consolidated monitoring and reporting across Configuration Manager (SCCM) for change management, Data Protection Manager (SCDPM) for backup and recovery, and Virtual Machine Manager (SCVMM) for creating and managing private clouds. Progent's Cisco CCIE-certified network consultants offer expertise for designing, implementing and troubleshooting a secure, resilient and high-performance infrastructure to support your onsite and cloud-based resources. In addition, Progent's certified security consultants can help you design and validate an enterprise-wide security strategy that meets both your in-house security goals and complies with industry and regulatory requirements.

To find out more about Progent's consulting services for System Center 2012 R2 Operations Manager, phone 1-800-993-9400 or visit Contact Progent.

Progent's Consulting Services for Microsoft-based Technology
Progent's Microsoft-certified team of consulting experts can provide an affordable one-stop solution for businesses of any size to outsource or co-source support for Microsoft information technology. Progent can help you maximize the business value of your investment in Microsoft solutions by providing online and onsite services including:

If you currently requite online support from a certified network consultant, visit Progent's Remote Consulting and Technical Support.

Learn more about Progent's Consulting and Support for Microsoft .NET Servers.

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Dynamics GP SmartList Builder Engineers
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Dynamics GP/Great Plains software includes analytics and reporting capabilities that let you track all business processes, sales and expenses, and market patterns with integrated drill-down, query, and reporting functions. Progent's Microsoft Dynamics GP reporting consulting services can help you design reports that let you understand your business more thoroughly, converting uncooked data into valuable business information. Progent is able to improve your reporting and business analysis by providing Crystal Reports expertise, FRx help, and Microsoft Excel programming. In addition to delivering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and programming experience with VBasic, XML and other development environments in order to offer specialized business application development and eCommerce applications that work seamlessly with Dynamics GP.

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CISSP Certified Security Auditor Consulting
CISSP Certified security Systems Engineer Consult

Progent's CISSP-certified network security experts can assist organizations of any size with any facet of information system security. Progent can create efficient cybersecurity solutions that protect a small business from advanced malware attacks or Progent can design, deploy, and monitor an end-to-end security strategy for hybrid enterprise networks that support local, online, and mobile clients accessing IT resources spread over a mix of physical sites and various clouds.

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Installer for Developing Phase: Pilots

When conducting IT projects for corporate customers, Progent follows a structured approach driven by defined milestones in order to achieve financial, scheduling and technical goals while reducing productivity disruption. Progent's Enterprise Services Methodology follows accepted project management standards based on the leading practices defined by the Microsoft MSF methodology which includes requirements definition, design proposals, pilots, design adjustments, and expert deployment. All phases are recorded to make available a comprehensive summary of IT services delivered and to assist in ongoing system support.

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Online Microsoft Office Training Specialists

Progent provides customized remote training for a range of desktop apps and operating systems such as Office and Office 365 Excel, Word, PowerPoint and Project plus Adobe Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Remote training offers the advantages of traditional physical classroom seminars, including immediate interaction between students and teachers, but avoids the expenses of travel and the hassle of trying to accommodate the schedules of many workers. Available to individuals or groups of all sizes, Progent's live online training permits the trainer to conduct the class from a remote facility and the students can be spread throughout an office or all over the country. Virtual learning supports proven teaching aids like virtual white boards, real-time questions, and shared desktops. Sessions can be brief and targeted to specialized subjects or longer in time and broader in coverage.

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Specialists for 64-bit Processing
Professionals for 64-bit Migration

Progent’s Microsoft-premier engineers can assist you to enhance your application servers and/or desktops from 32 to 64 bits. Progent can help you to understand the risks and benefits of moving to 64-bit processing, plan an affordable migration process that reduces business disruptions, and deliver economical, expert remote help to aid your company to install 64-bit operating systems and applications on your existing computers.

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Wireless Security Specialist
Security Technology Professional

Progent provides expertise for security testing packages including LANguard from GFI for performing a set of programmed system auditing scans to identify potential security problems. Progent has extensive knowledge of security analysis tools and can show you how to understand testing reports and respond appropriately. Progent can show you how to design security into your company operations, install auditing tools, plan and deploy a secure system architecture, and recommend policies to optimize the security of your network. Progent's security consultants are ready to assist you to set up a firewall, implement secure remote access to email and data, and integrate virtual private network. Progent's accredited security experts can also validate the security of web-based applications and can run extensive security assessments of enterprise-wide security to determine your organization's compliance with recognized industry security standards such as HIPAA, PCI, and ISO.

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Private Cloud Solutions Consultancy
Consultant Services for Private Cloud Integration

Progent's Private Cloud Hosting outsourcing offers complete hosting of a small company's production servers in an environment that delivers the maximum degree of dependability and expandability and is in addition simple to migrate to any data center. Progent's Private Cloud Hosting services are based on mature virtualization technologies that enable small businesses with multi- platform IT systems to save significantly on the costs of capital investments, infrastructure support, and network administration while benefiting from world-class fault tolerance and an unmatched level of vendor flexibility.

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Support for ISA Server
Internet Security and Acceleration Server Technical Consultant

Progent's certified Internet Security and Acceleration Server consultants have long experience configuring ISA Server-based security installations for IT networks with multiple offices, remote workers, and mission-critical web applications. Progent's ISA Firewall experts are available to assist your small business in designing and implementing a configuration of ISA 2000 Server or ISA Server 2004 that supports your information security requirements without overly restricting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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SQL Server 2017 and VMWare Support Services
Professional for SQL Server 2017 and VMWare

Progent's Microsoft-certified SQL Server 2017 experts can assist your business to evaluate the business advantages of migrating to SQL Server 2017 and can assist your organization to plan and carry out a cost-effective migration of your databases and applications to any deployment architecture including local, cloud-based, or hybrid. Progent's consultants can provide online or on-premises support ranging from on-demand architecture review or debugging to end-to-end project management and co-management to ensure your SQL Server 2017 project is carried out on time and on budget.

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Cisco installation and Administration

Progent's Cisco-certified CCIE network experts can help your business to set up, manage, update and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall support, Meraki and Aironet Wi-Fi access point support, Cisco IP phone consulting, and CUCM/CallManager software consulting.

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CISA Certified Auditor Protection
CISA Certified Cybersecurity Audit Professional

The Certified Information Systems Auditor (CISA) accreditation is a globally recognized achievement that represents expertise in information system security audit and control. Certified by ANSI, the CISA accreditation has candidates pass a comprehensive test given by the ISACA professional group. Progent offers the services of a CISA-Certified Cybersecurity audit consultant trained to assist companies in the fields of information systems audit services, IT enforcement, systems and infrastructure ROI, information technology service delivery, protection of information assets, and business continuity preparedness.

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NetApp MetroCluster Disaster Recovery Specialists
Consulting Services for NetApp SAN Fabric

NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering with continual replication to deliver rapid, zero data loss disaster recovery between datacenters located up to 185 miles away from one another. Progent's team of seasoned IT consultants can help you to plan, deploy, manage, update, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster environment that aligns with your functional requirements and budget. Progent can make sure you follow leading practices for installing your MetroCluster environment by providing guidance with procedures like assigning disk pools and shelf IDs, determining aggregate and plexes layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, designing a tiebreaker, setting up a configuration replication network, and verifying your disaster recovery solution to verify adherence with industry standards and regulatory requirements.

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GIAC Network Consulting

GIAC was established in 1999 to validate the skill of IT security professionals. GIAC certifications are acknowledged by businesses and institutions all over the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide help with any of the security capabilities addressed under GIAC certification including evaluating network vulnerability, event handling, intrusion detection, web application security and security information and event management (SIEM) solutions.

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Operations Manager Consultant
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Remote continuous monitoring, proactive alerts, and actionable reports are vital to preserving the proper operation of your IT system and eliminating preventable and expensive disruptions. Remote Monitoring and Management (RMM) solutions have progressed to the point that companies of all sizes can afford a level of network stability that was previously limited to enterprises. Progent can provide several RMM options available as low-cost services designed to assist your company to identify and resolve a an array of IT network issues before they get big enough to hurt productivity.

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Progent has created special security service bundles intended to provide larger institutions an impartial and thorough security evaluation from a group of certified security consultants. All Progent's network security assessment bundles feature a suite of procedures including automated scans from within and from outside your company firewall, professional analysis of captured data by certified security consultants, creation of a paper explaining the findings, plus an interactive concise executive outbrief and an in-depth live review for internal IT engineers.

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CISA Cybersecurity Audit Consult
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The CISA credential is a prestigious achievement that signifies expertise in IS security auditing. Certified by the American National Standards Institute, the CISA accreditation has consultants undergo an extensive test administered by the ISACA international professional group. Progent can provide the services of a CISA-Premier network security audit professional able to help companies in the areas of IS audit process, IT enforcement, systems and architecture lifecycle, IT support, protection of information resources, and business continuity preparedness.

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Skype for Business Video Interop Server Consulting Services
Microsoft Skype for Business Presence Professionals

Progent's consultants can provide remote and on-premises consulting services for organizations of all sizes to evaluate the benefits of migrating to Skype for Business from any release of Lync Server or Office Communications Server. Progent can assist you to plan an on-premises, cloud-based or hybrid topology; interface Skype for Business with SQL Server,Exchange Server, SharePoint and Office; set up high-availability solutions; connect Skype for Business with your PSTN gateway; and interface with third-party communication platforms like Cisco Video Interop Server. Progent's certified information security experts can help you create and verify a security environment for your Skype for Business solution that meets government and industry standards.

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Citrix desktop virtualization Professional
Citrix OpenCloud Access Remote Support

For desktop and application virtualization, Progent offers the support of a Citrix-certified XenDesktop consultant who can assist you to plan a XenDesktop solution that maximizes the strategic value of your IT network; integrate XenDesktop technology with your physical and virtual servers, end-user devices, and printers; migrate your older virtual desktop software to current releases of XenDesktop; and deliver advanced online troubleshooting. Progent can also train your IT staff to follow industry leading practices to maintain XenDesktop effectively.

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Firewall Security Protecting

Progent provides small and medium size organizations expert consulting for Intrusion Protection products and IPsec VPN solutions from leading firewall and Virtual Private Network security companies including Check Point Software, Juniper Networks, and SonicWALL. Progent can help you design a detailed security plan and select the right products from multiple suppliers to support your security objectives while staying within your budget limits.

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