If your office computer system combines UNIX, Linux or Sun Solaris platforms with Microsoft Windows, Progent can help you to incorporate your servers into a unified network that permits all your OS platforms to run side by side for easy management, transparent information exchange, high availability, enhanced throughput, and tight protection. Progent's UNIX and Windows coexistence assistance offerings feature network architecture configuration and service, support for Windows services for UNIX, remote server monitoring and administration, online network support and repair, on-site technical support, and Help Desk outsourcing.
ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as half of the time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it.
Progent's Computer Help Desk Outsourcing Services for PC desktop support are intended especially for small businesses who need fast availability of a Help Desk Service Center with expert telephone support and full escalation options but who have to work within a limited IT budget. Key components of Progent's Help Desk Outsourcing Support Services include: Helpdesk Phone Support, Optional Remote Access Support, Initial System Assessment, Problem Prioritization, Virtual Help Desk Services, By-the-Minute Billing, and Helpdesk Software Selection and Integration.
Progent is among the most experienced network consulting firms for designing email solutions powered by Exchange 2000 Server. Progent is skilled in helping small businesses receive the full benefits of Microsoft Exchange 2000 for typical scenarios such as updating from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and outsourcing your Exchange 2000 Server support.
Progent's ProSight Virtual hosting services provide small companies a variety of advantages such as reduced capital costs, savings on operational costs, better management focus, enterprise-class security, enhanced availability, and business continuity.
Progent's pricing model is to charge for remote support and in-person visits per minute. As a result, you are invoiced only for received support. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no retainer for services provided during regular working hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you will not be forced to permit less critical problems to fester.
Progent's Windows consulting experts can help businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from an older version of Windows. Remote and on-premises assessment and migration support for Windows 10 offered by Progent include ROI estimates, project coordination, application compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile management and synchronization, teleworker connectivity, security and compliance, streamlined provisioning and management, network optimization, wired/wireless convergence, business continuity planning, webinar training for network management staff and users, and ongoing Call Center support services.
Progent delivers the help of Microsoft and Cisco-Certified network support experts to show customers economical ways to help companies maximize the value of Microsoft and Cisco products. For networks that span from remote offices to nationwide enterprises, Progent's expert engineers can show you how to improve your information system's e-mail infrastructure, security, availability, throughput, and system administration.
Progent's certified Windows Server 2022 experts can assist your organization to plan and implement a cost-effective upgrade to Windows Server 2022 using an on-premises network architecture or a hybrid deployment model that integrates cloud-hosted Windows Server on Azure with a datacenter-based installation of Windows Server 2022.
Progent's application experts have worked for two decades with .NET technologies and the Visual Studio development system and are able to build or update .NET applications quickly and at low cost.
Progent's ProSight Virtual hosting services offer small and midsize businesses a range of advantages such as reduced capital costs, savings on operational expense, improved management focus, world-class protection, enhanced availability, and business continuity.
Progent's wireless site survey services make it easy to plan, install and troubleshoot a Wi-Fi LAN customized for your facilities, offering your business a WLAN that delivers the coverage, performance, density, data protection, and roaming ability your company requires.
If your company computer system mixes Linux technology platforms with Microsoft Windows, Progent can assist you to integrate your servers into a unified network that allows all your operating systems to run side by side for simple management, seamless information exchange, high reliability, enhanced throughput, and tight protection. Progent's UNIX/Linux and Windows integration support offerings include IT architecture configuration and support, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and administration, remote technical support and repair, in-person technical support, and Help Desk Call Center support.
Progent's Microsoft-certified professionals provide technical support and network consulting services for Microsoft Exchange 2003 Server, Windows Server 2003, and for the entire line of Microsoft Servers. Progent's upgrade, integration, management, and support expertise for Microsoft Exchange Server include system design, installation, documentation, onsite and remote technical support, Help Desk outsourcing, expert security evaluation, and comprehensive network management outsourcing.
Progent's experienced ransomware recovery consultants can assist your business to restore an IT network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Progent's ProSight Virtual Hosting combines proven virtual server architecture, a world-class data center facility, and the technical expertise of Progent's Microsoft-certified consulting team to provide small businesses with a comprehensive IT outsourcing solution that enhances network availability and protection, reduces management hassle, and saves money. With Private Cloud Hosting, a small or midsize business can have each of its software platforms and critical application servers hosted in a safe and fault tolerant data center on a fast, non-stop virtual machine set up and supported by Progent's computer support experts.
Microsoft Windows Server 2008 R2 features high levels of speed, protection, availability, expandability, and flexibility that improve productivity of local, branch office, and mobile users. Progent's Microsoft-certified professionals can deliver affordable online engineering, troubleshooting, and training services to help you to design, execute, and manage Microsoft Windows Server 2008 R2 in order to add significant strategic value to your information system.
Progent's Mac support engineers can help you with a broad range of system foundation areas such as system architecture, remote and mobile access, internetwork communication, security, and emerging technologies including Voice over IP and fast wireless connectivity. For business networks built exclusively on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent has the experience and size to handle the complexity of designing, integrating, and supporting a system architecture that is robust, secure, productive and aligned with your business goals. Progent can show you how to configure Apple's Xserve enterprise servers, Xserve RAID fault-tolerant storage products, and Xsan SAN systems. Progent can also provide certified experts to help you with Cisco routers and switches.
Progent's consultants can provide cost-effective remote consulting and troubleshooting services for Microsoft Windows Server Essentials. Progent can provide full-service project management to help you design and carry out an efficient move from Microsoft Windows Server Essentials to Microsoft 365 and other Azure Cloud platforms and services.
Progent's Cisco-Meraki Wi-Fi access point consultants can help you to plan, configure, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments from a small office to a campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco devices for unified management.
Progent can assist you in any and all facets of your migration to Exchange 2016 such as planning high availability architecture for a local, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V strategy; specifying storage requirements for your virtual machines, mailbox databases and log files; configuring hardware load balancing for high-availability CAS services; designing, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Progent offers two ultra-affordable service bundles intended to enable small businesses to receive an independent security assessment from a certified security consultant. With Progent's External Network Security Inventory Checkup, an engineer runs a comprehensive test of your network from beyond your company firewall to uncover possible risks in the security posture you expose to the public. With Progent's Internal Network Security Inventory Checkup, a security engineer runs a network scan from a secure machine within your company firewall to assess your exposure to inside assaults. Both security inventory services are set up and run from a secured external location.
Progent provides a selection of IT service bundles for small organizations. These IT outsourcing and network monitoring solutions are based on the proactive problem solving capabilities of Microsoft Operations Manager 2007, a next-generation server and system support product that tracks the availability, performance, and security of your network and isolates incipient problems before they can bring down your network. With Progent's economically priced network service packages, small organizations can select a simple co-sourcing package based on System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing package.
Small to middle size businesses can now enjoy all the benefits of Microsoft System Center Operations Manager 2007 and also have quick access to Progent's Microsoft certified IT consulting professionals. With Progent's economically priced IT service programs, mid-size organizations can choose a basic co-sourcing package built around Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution. Progent supports Operations Manager to offer small company networks enterprise-class reliability, protection and performance.
Progent's Microsoft certified consultants can show you how to define and deploy a smooth in-place Exchange Server 2007 migration plan that minimizes productivity downtime, reduces ongoing support demands, and makes your Exchange 2007 Server easy to manage. For complicated multi-server or multi-site upgrades, Progent offers the background to finish your move quickly and economically. Progent's Microsoft Exchange Server 2007 support, repair, and consulting services include expertise with the configuration of third-party add-ons to Microsoft Exchange 2007 Server that are best aligned to your business needs.
Windows Server 2008 R2 offers outstanding levels of speed, security, availability, expandability, and versatility that accelerate productivity of on-site, branch office, and mobile workers. Progent's network experts can provide cost-effective online engineering, troubleshooting, and training services to help your company to design, execute, and maintain Windows Server 2008 R2 in order to add substantial business value to your information system.
Progent has two decades of experience helping small and medium-size companies to plan, deploy, tune, manage, and troubleshoot IT networks that incorporate telecommuters.
Progent's certified engineers offers remote and on-premises consulting services to help you to manage, support, and repair PCs based on Windows 7 and can also provide assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for change management, data and identity protection, backup and restore, remote access, smartphone and tablet integration, wireless configuration, and remote network monitoring.
Progent's Microsoft-certified consultants can assist businesses of all sizes to adhere to leading practices to configure SCVMM 2012 hosts, networking, storage, and library resources; plan, integrate, and manage private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can help your business to migrate from an older edition of SCVMM or from another management system, and Progent can help you to optimize and troubleshoot your existing SCVMM ecosystem to make sure you get maximum business value.
Progent can assist you in all phases of your migration to Microsoft Exchange Server 2016 including designing high availability system topology for a local, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V strategy; determining storage capacity required for your virtual machines, mailbox databases and logs; setting up hardware load balancing for high-availability CAS services; planning, setting up and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web.
Progent's Microsoft-certified professionals can help you to calculate the benefits of Windows Server 2008 for your company, create pilot systems and rollout plans, install Windows Server 2008 with your IT environment and applications, train your support personnel how to use enhanced administration utilities, and provide ongoing consulting and support via low-cost options such as Contact Center support and online technical assistance.
Progent's Cisco-certified Wi-Fi integration consulting experts can help organizations to deploy, administer, and debug Cisco wireless devices including Aironet and Meraki 802.11ac wireless access points (APs) plus Cisco's Wireless Network Controllers.
Stealth intrusion checking is a key component of any comprehensive network security plan. Progent's security experts can run extensive intrusion checks without the awareness of your company's in-house IT resources. Unannounced penetration checking uncovers whether current security monitoring systems such as intrusion detection alerts and event history monitoring are properly set up and consistently observed.
Progent is looking for a variety of on-staff employees including solutions-driven Microsoft Certified Systems Engineers; system experts who have Cisco CCDP or CCIE credentials; and specialists in fault-tolerant system design with backgrounds in mobile access, wireless networking, non-stop systems, business continuity planning, data preservation, and server virtualization. Progent is also hiring desktop support experts, off-site troubleshooting professionals, and CISSP or CISM accredited security professionals. We are also hiring experienced managers and administrators able to perform effectively in our dynamic, virtual office environment. Progent contracts freelance professionals with in-depth knowledge and working background in important IT areas beyond Progent's primary technical focus. Progent's Experts Group hires freelance consultants who offer consulting and development support for line-of-business solutions such as MRP, Enterprise Resource Planning, or CRM; have specialized knowledge of popular platforms such as Linux derivatives, Macintosh, or Sun, or can provide world-class help in technologies like telecommunications, web design, Electronic Data Interchange, web commerce, or dbm programming. Independent consultants certified by us coordinate with Progent's staff professionals to provide comprehensive IT services for small business networks.
24 Hour System Center OpsMgr 2012 Remote Troubleshooting
Microsoft Forefront Threat Management Gateway is based on the proven security technologies of Microsoft Internet Security and Acceleration Server and provides a easily administered Internet gateway that acts as a single-server solution for a variety of security functions including an application layer and network layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, Virtual Private Network management, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway includes advanced web security reporting capabilities, permits customized reports powered by Microsoft SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be operated as a virtual machine to lower costs and enhance recoverability. Progent's Microsoft-certified engineers can help your company to design and carry out test and production implementations; integrate Forefront TMG 2010 with Windows 2008 R2, AD, SQL Server, Exchange Server, and SharePoint 2010; set up Forefront Threat Management Gateway 2010 to operate on a virtual server with Windows Hyper-V; and deliver continuing support and repair services. Progent's consultants can also assist your organization to migrate smoothly to Microsoft Forefront TMG 2010 from ISA Server.
Colocation sites make it possible for businesses to share world-class data centers for hosting computer equipment that runs vital applications. Progent's Microsoft and Cisco certified consultants can help your small business with all facets of your colocation strategy including choosing and moving to a colo facility, creating network architecture, defining hardware, on-site and on-line maintenance, setting up online network management, and training your IT personnel.
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist your business to halt the spread of an active ransomware breach. Call 800-462-8800
Progent uses a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or local support firms who provide scant documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports sent by every staff member to each client. The practice of detailing and archiving support activity allows more efficient service and eliminates a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of vital service information.