Microsoft-Certified Consulting
System Center 2012 R2 Operations Manager (SCOM 2012):
Planning and Deployment Services
Additional Topics of Interest
Cisco Certified Catalyst Wi-Fi 6 AP Management Remote Consulting
24-7 Catalyst Wi-Fi 6 AP Security Online Troubleshooting
Progent's Cisco Catalyst 802.11ax Access Point consultants offer affordable online and onsite help for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).
Security Firm SonicWall TZ Firewall
SonicWall Ransomware Protection Security Certification
Progent's certified SonicWall firewall consultants can help you integrate, manage, and troubleshoot SonicWall firewall products including the current SonicWall TZ and NSa families of firewalls and the older SonicWall PRO 2040 devices. Progent's CISM and GIAC-certified network security consultants can help you incorporate SonicWall security gateways into an end-to-end network protection plan and design security into your corporate operations.
Mac and Cisco Security Online Consulting
Mac and Cisco Security Technology Consulting Services
Progent's certified security staff can help you secure your Mac environment through professional support offerings including running security tests, recovery from virus and worm attacks, configuring firewalls, integrating secure remote and mobile connectivity, deploying monitoring software for defense against viruses, spam, and directory harvest attacks, and developing a company-wide security plan adapted for the particular objectives of your business network.
Exchange 2007 Edge Server IT Services
Award Winning Exchange Server 2007 Integration Support
Progent's Microsoft certified support team can show you how to define and deploy an efficient in-place Exchange Server 2007 upgrade strategy that minimizes productivity downtime, simplifies ongoing service requirements, and makes your Exchange 2007 Server easy to manage. For complex multiple server or multi-site upgrades, Progent has the background to complete your move quickly and affordably. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and consulting offerings include expertise with the configuration of outside vendor add-ons to Exchange Server 2007 and the design of unified messaging solutions based on Microsoft Exchange Server 2007.
24x7 IT Services Windows and Solaris
Specialist UNIX with Windows
Progent's UNIX family support services provide small businesses and developers help with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide array of experience provides you with a convenient one-stop consulting firm to show you how to build and manage a secure and reliable mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Mission Critical IT Applications Setup and Support
Server Virtualization Remote Technical Support
With virtual server technology, businesses can operate multiple virtual machines on one actual server. Virtualization technology enables IT organizations to enjoy all the advantages of server isolation, while avoiding the costs that goes with buying extra server equipment. Virtualization is the enabling technology for building private clouds, which provide major benefits including reducing the costs of capital equipment, datacenter facilities, and administration while enhancing data security, system availability, and recoverability. Other key server management options include server monitoring software, Windows Server Update Services, and remote system management hardware. Progent's certified server management experts can help you with all aspects of server consolidation and management to enable your company to contain costs and conserve time.
Microsoft Expert Support and Integration Service Reports
Network Engineer Services Documentation
Progent uses a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or small service firms who offer scant documentation or details of services done, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service reports transmitted by every consultant to every customer. The discipline of detailing and archiving service activity allows more effective support and avoids a variety of common problems such as when a support client is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.
SQL Server 2017 Cybersecurity Consultants
MCSE Expert Certified SQL Server 2017 on Linux Remote Support Services
Progent's Microsoft-certified SQL Server 2017 consultants can help your business to evaluate the business benefits of upgrading to SQL Server 2017 and can assist you to plan and carry out a cost-effective migration of your databases and applications to any network architecture including onsite, cloud-based, or hybrid. Progent's consultants can provide online or on-premises support ranging from as-needed design assessment or troubleshooting to end-to-end project management and co-management to ensure your SQL Server 2017 initiative is carried out on time and within budget.
SQL Server Management Studio Consultant
SQL Server 2012 xVelocity Remote Consulting
Progent can provide the support of certified consultants as well as seasoned database application programmers, database administrators, project managers, Cisco-certified network engineers, disaster recovery planning specialists, and data security consultants to assist your business to assess the potential benefits of Microsoft SQL Server 2012 for your business, install pilot systems at your site or at Progent's test lab, plan and execute out a smooth transition to SQL Server 2012 from previous versions of SQL Server or from other database solutions, and configure an efficient and safe IT infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server 2012.
Engineer Ryuk ransomware recovery
Engineers Phobos ransomware recovery
Progent's ransomware consultants can help your business to evaluate your ransomware defenses, remotely monitor and guard your network, assist with settlement negotiations with a threat actor, and rebuild an information system damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
An index of content::
Systems Engineer Microsoft Consulting Best Practices
Company-wide Standards for Best Practices Assessment
Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional background, at the forefront of IT support, executing a broad variety of IT projects for an extensive array of customers. Each Progent consultant shares a refined set of individual best practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This guarantees that you get not just world-class technical capability, but also a support engineer with proven methods for using technical knowledge to repair real-world network problems efficiently.
Microsoft Online Troubleshooting Remote Desktop
Smartphone Synchronization Phone Support Services
Progent's remote connectivity and smartphone synchronization specialists can help you to plan and deploy secure access solutions for off-site desktops, laptops, and wireless handhelds so they work tightly with your IT network, allowing you to optimize the efficiency of your remote workforce.
Small Business Computer Consulting Firms Cisco Planning
24x7 Cisco CCIE Remote Tech Support
Progent offers fast remote support from Cisco CCIE networking consultants. Progent's CCIE experts can connect to your network using powerful remote diagnostic utilities to deliver fast and economical analysis and remediation of urgent network problems.
Small Business Network Consulting Mid-sized Office
SMB Remote Support Services
Progent provides technical support for medium size companies who have 100 to 250 system clients. The medium size company or office has typically been an underserved part of the market for network support expertise. The cost structures and service access models of major third-party service organizations make them excessively expensive for the ordinary small business or small medium business (SMB), which usually has a modest information technology budget with which to maintain an information network whose advanced technology and sophistication are frequently similar to the networks of far bigger companies. Progent's support delivery model, which takes full advantage of remote support, virtual network technology and 24x7 server monitoring, dramatically reduces the IT maintenance costs of a small-medium business while offering the small company with big-company support from certified, IT experts knowledgeable in a wide range of midsized business network solutions. If your medium size organization or small business is searching for the quality of network help appropriate by a mid-size organization without paying big-company costs, you need Progent.
SQL Server 2016 Always Encrypted Integration Support
SQL Server 2016 Always Encrypted Online Troubleshooting
SQL Server 2016 offers significant improvements in performance, capacity, security, availability, BOYD support, plus integrated business intelligence. New features include PolyBase for handling structured and unstructured files simultaneously for big data applications, Jason integration, Dynamic Data Masking, Mobile Reports, and seamless control over on-premises and cloud-resident resources. Progent's Microsoft-certified consulting team can deliver remote and onsite support to assist businesses of any size to deploy, administer or troubleshoot any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all key Microsoft technologies including Windows Server, Exchange, SharePoint, Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager.
Access to External Support Databases Computer Networking
Network Consultants Access to External Support Databases
Progent’s team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the forefront of network support, executing a wide variety of IT projects for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support team. This means that you get not just expert technical help, but also a consultant with proven approaches for applying technical knowledge to solve real-world IT problems rapidly.
Consult Mandrake Linux
Biggest Redhat Linux Support Services
If your company is developing Linux-based applications in an environment that includes Microsoft Windows-based servers, desktops, and office productivity products, Progent offers full-service information technology outsourcing that allows you to concentrate on your area of strategic know-how while avoiding the continual hassle of managing your company information system. Through the use of smart server monitoring and by providing online and on-site assistance when your business needs it, Progent represents an economical alternative for maintaining an IT system that provides high availability, security, and efficiency. Progent's Linux developer assistance services include full-service it outsourcing, virtual infrastructure, online and on-premises service and troubleshooting, 24x7 monitoring services, and Contact Center support.
Exchange Server 2003 Upgrade Outsourcing
Exchange Server 2003 Upgrade Remote Troubleshooting
Progent's Microsoft certified support team can help you design and implement a smooth in-place Microsoft Exchange 2003 upgrade strategy that avoids productivity downtime, simplifies ongoing service demands, and makes your Exchange 2003 Server easy to administer. For complex multi-server or multi-location upgrades, Progent offers the knowledge and experience to finish your move quickly and economically. Progent's Exchange 2003 support, repair, and consulting services include assistance with the integration of outside vendor add-ons to Microsoft Exchange 2003 Server that are in keeping with your business goals.
24/7/365 SharePoint Portal Server 2007 Computer Consultants
Microsoft Office SharePoint Server 2007 Support and Help
Progent's Microsoft-certified experts can show you how to rationalize the economic justification for implementing Microsoft SharePoint Server 2007, consult with you on the most sensible edition of SharePoint Portal Server for your circumstances, offer setup and deployment expertise, help you to set up Microsoft SQL Server as a supporting database, optimize your network infrastructure, integrate your standard and custom application programs to work with Microsoft SharePoint 2007, design a comprehensive security strategy that includes portal solutions, and deliver troubleshooting and Help Desk support.
On-site Technical Support Sun Solaris
24 Hour Sun Solaris Information Technology Consulting
If your business network combines Sun Solaris technology with MS Windows, Progent can show you how to incorporate your servers into a cohesive network that permits all your OS platforms to coexist for easy administration, transparent information exchange, high dependability, superior throughput, and tight protection. Progent's Sun Solaris and Windows integration support offerings include network infrastructure integration and service, support for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, online technical help and repair, on-site technical support, and Help Desk Call Center support.
Louisiana Small Business Computer Consulting
Georgia Network Designers
Progent’s National Support Center offers nationwide remote assistance for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Certified service professionals provide phone support and remote secure network access to isolate and repair technical problems rapidly and affordably. The breadth of technical expertise available from Progent's staff of nationwide support engineers allows Progent to escalate even the toughest network issues to competent specialists as required.
Contract Programming Firm Amazon MWS
Amazon Marketplace Web Service programming Development Company
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales activities including listings, orders, payments, fulfillment, and reports. By leveraging Amazon's vast online selling environment and automating their sales, merchants can broaden their reach, lower their cost of sales, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide programming, workflow integration, project management support, and training so you can cut development time and costs and get to market quickly.
Microsoft Expert Support and Help Exchange 2013 Migration
Exchange 2013 DLP Support
Microsoft Exchange Server 2013 includes major improvements to the functionality of Microsoft Exchange Server 2010 and introduces important new features plus a redesigned structure. These improvements affect key areas including manageability, availability, security, cost of ownership, teamwork, extensibility, throughput, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting professionals can help you evaluate the potential business benefits of upgrading to Microsoft Exchange Server 2013, design an efficient test and deployment plan, and train your IT team to manage your Exchange 2013 environment. Progent also offers ongoing online support and management services for Microsoft Exchange 2013.
Windows and UNIX Consultant
Consulting Solaris with Windows
Progent can assist your business to plan and execute a smooth migration from a UNIX-powered information system to a network based on Windows and suited for supporting Microsoft's popular office productivity software, business applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and application experts can help you guard your information and reduce business disruption by designing an effective transition strategy that protects your current assets in UNIX software and infrastructure. UNIX-to-Windows transition consulting expertise offered by Progent include evaluation of existing environment, transition planning and testing, Microsoft Exchange migration expertise, information and application migration, and server and mass storage migration and economization.
Sun Solaris Testing
Technical Support Services UNIX
If your company operates a Solaris network or a mixed-platform network, Progent's CISM and ISSAP-premier security specialists can assist your entire enterprise in a broad array of security areas such as security management practices, security design and strategies, connection management products and methodology, applications development security, business processes security, hardware security, telecommunications, network and Internet security, and business continuity preparedness. CISM, CISSP and ISSAP define the fundamental skills and international standards of performance that network security professionals are expected to master. These accreditations offer executive management the confidence that those who have achieved their CISM or CISSP qualification have the experience and theory to deliver world-class security support and engineering help.
After Hours Support Outsourcing Office 365 and iPhones
Biggest Office 365 Deployment Readiness Network Consultant
Microsoft supports transparent hybrid environments that integrate Office 365 Exchange Online and local Exchange systems. This permits you to have specific mailboxes hosted on your on-premises datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consultants can help you with any phase of planning, integrating and debugging your hybrid Office 365 Exchange Online deployment. Progent's Exchange consultants can provide as-needed expertise to help you resolve challenging technical bottlenecks and also offer extensive project management outsourcing to ensure your hybrid Office 365/Exchange initiative is successfully completed on time and within budget.
Cisco ASA Configuration Support
Remote Firesight IT Consultants
Progent’s Cisco-Premier technology consultants provide experienced PIX Firewall consulting services encompassing architecture, integration and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector attack security, and safe access services. Ranging from compact, easy-to-install desktop appliances for small offices and home offices to modular gigabit appliances, Cisco PIX firewalls offer a sensible combination of security, performance and reliability for business networks of all sizes. PIX firewalls are build around a proven, purpose-built platform, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated protection and networking services, including powerful application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent networking services, and extensive administrative solutions. Progent’s network experts can show you how to choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Support Desk Sharing Integration Support
Supplemental Service Desk Integration Support
Progent offers three basic types of Help Desk services including Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Help Desk Support, and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft and Cisco experts gives your clients convenient access to a reliable technical group with extensive experience providing phone support and online troubleshooting for IT systems powered by Microsoft technology. Progent's concentration is on giving the support Helpdesk a respected reputation as a solid contributor to company productivity. Progent's target is to resolve and not simply record problems.
24x7x365 Microsoft Expert Internet Security and Acceleration Server Support Services
Remote Support Microsoft ISA Server
Progent's certified TMG 2010 and ISA Server 2006 consultants can help you to design, deploy, and support a configuration of TMG 2010 or Internet Security and Acceleration Server 2006 on your information system that delivers the firewall protection, performance and ease-of-use that your company needs.
Consultants Skype for Business Front End Pool Pairing
Skype for Business security Consultant
Progent's consultants offer remote and onsite consulting services for companies of any size to assess the benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any release of Lync Server or Office Communications Server. Progent can help your business to plan a local, cloud or mixed topology; integrate Skype for Business with SQL Server,Exchange, SharePoint Server and Office or Office 365; configure HA solutions; interface Skype for Business with your PBX system and PSTN gateway; and interface with other communication systems like Cisco Video Interop Server. Progent's certified network security experts can assist you create and verify a security environment for your Skype for Business solution that meets regulatory requirements.
24-Hour Email Predictive Sender Profiling Consulting
ProSight Email Spyware Protection Professionals
Progent's ProSight Email Guard uses the technology of leading information security companies to provide web-based control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter.
Enterprise hybrid cloud Consultancy
Biggest Hybrid cloud integration Services
Progent offers advanced online support to help organizations integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that combine local resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Azure hybrid cloud planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Microsoft System Center Operations Manager Consultant
Microsoft Operations Manager Specialists
Remote continuous monitoring, automated alarms, and actionable analytical reporting are crucial to preserving the proper operation of your network and avoiding unnecessary and expensive downtime. Remote Monitoring and Management (RMM) solutions have advanced so far that companies of any size can get a level of protection that was previously limited to large enterprises. Progent offers a variety Remote Monitoring and Management (RMM) options available as economical services designed to assist you to identify and resolve a an array of IT network problems before they get big enough to hurt productivity.
Upgrade SQL Server 2008
SQL Server Information Technology Consulting
Progent's Microsoft-certified SQL Server application developers and DBAs offer remote expertise to help businesses of any size to create, manage, and maintain applications based on the Microsoft SQL Server RDBMS and .NET architecture. Progent's SQL Server consultants offer support for any element of the application life cycle in solutions that can include small office databases to VLDB applications and enterprise-class data warehousing.
Sun Solaris Computer Engineer
Solaris Specialists
Progent's Sun Solaris family consulting experts offer small and mid-size businesses and software developers assistance with managing and maintaining Sun Solaris systems that run with Microsoft-powered networks. Progent can give your business access to Sun Solaris consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISM credentials. This wide range of experience provides you with an easy one-stop consulting firm to show you how to build and maintain a protected and reliable cross-platform network and communications environment that supports Sun Solaris and Microsoft interoperability by combining Microsoft Windows with popular variants of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux variations such as RedHat, SUSE, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Remote Technical Support ISA 2004 Server
IT Consultants ISA 2004 Standard Edition Server
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive experience creating corporate security designs for IT networks with multiple sites, remote workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant can help your small or mid-size company plan and implement an installation of Microsoft ISA Server 2004 that supports your IT protection needs without restricting your network.
24/7 ASA and PIX Support
IT Consulting Cisco ASA 5500-X Firewall
Progent’s experienced Cisco IT security consulting professionals offer expert PIX and ASA Firewall consulting services covering architecture, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector attack defense, and secure access services. Ranging from economical, easy-to-install desktop devices for small and home businesses to scalable enterprise-level appliances, Cisco PIX and ASA Firewalls offer a high level of protection, high throughput, and high reliability for IT systems of all sizes. PIX and ASA Firewalls are based on a hardened, purpose-built operating system, eliminating possible OS-specific security holes.
Network Consultants Remote Support
Integration Onsite Support
For mid-size companies looking for IT consulting services, Progent offers a variety of alternatives such as on-site service, on-line assistance, off-site Help Desk, round-the-clock support with remote system monitoring, emergency staff augmentation, business relocation services, software development, and professional consulting. For midsize companies in California or other regions serviced by Progent's onsite consultants, Progent provides expert on-premises support for fixing technical issues quickly and economically.
Contractor Job Questions about Computer Consultants
FAQ about Telecommuting Microsoft Consultant Part-Time Jobs
To see replies to common enquiries about being employed by Progent, see Working with Progent FAQs.
SharePoint 2019 Hybrid Help and Support
SharePoint 2019 Hybrid Search Integration Support
Progent's certified SharePoint Server 2019 and SharePoint Online consultants offer affordable online and on-premises expertise, software development, and technical support services for organizations of any size who want to upgrade to SharePoint Server 2019 or SharePoint Online from legacy versions of SharePoint. Progent can help you design and execute an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines local and cloud components into a seamless intranet system.
Urgent Security Consultants Cisco CCIE Remote
Cisco Certified CCIE Support Organizations
Progent can provide fast online access to Cisco CCIE network infrastructure consultants. Progent's CCIE engineers can link to your environment via advanced remote diagnostic utilities to provide fast and economical analysis and remediation of critical network infrastructure issues.
24x7 Small Offices Small Business Computer Consultants
CISSP Certified Expert Small Office Technical Support Company
Progent delivers the help of Microsoft and Cisco-Premier network support experts to show clients economical alternatives to help organizations optimize the value of Microsoft and Cisco technology. For environments that range from remote offices to nationwide enterprises, Progent's network engineers can assist you to improve your information system's e-mail architecture, protection, availability, performance, and IT administration.
Database DBA Support
MS Certified Database DBA Network Consulting
Progent's certified database consultants offer small and midsize businesses remote support for popular database platforms including Microsoft SQL Server, Oracle, MySQL, and Microsoft Access. Services offered by Progent include installation and configuration, database design and coding, management support, synchronization solutions, capacity planning, performance tuning, migration, security and compliance, backup/restore options, problem solving, and webinar training.
Microsoft Small Business Server 2011 Configuration
Microsoft SBS Server Professionals
Microsoft Small Business Server (SBS) is an affordable collection of server products that offers the foundation for a feature-rich but easy-to-manage IT network. The technical sophistication of the Microsoft .NET components bundled with Microsoft Small Business Server 2011 calls for a computer support expert with hands-on background designing and integrating seamless, comprehensive business technology solutions. Progent's SBS Server consultants have an average of more than 10 years of experience supporting computer systems built on Microsoft technology. This background assures you results in deploying, administering, and maintaining network solutions that incorporate the SBS Server package of servers and applications.
Help Desk IT Consultants
Computer Support Help Desk Specialists
The Helpdesk support delivery model adopted by Progent's Technical Response Center gives small organizations an efficient alternative to reliance on freelance service individuals by offering broad expertise accessible to multiple engineering teams, optional 24x7 availability of urgent assistance, fast escalation to appropriate experts for handling the most difficult issues, service consistency and reliability, prompt follow through enforced by veteran service managers, a selection of easy-to-use mechanisms for requesting service tasks, and excellent process visibility made possible by ticket updates and available via a web-based portal.
Offsite Workforce Network Infrastructure IT Services
Remote Workers Network Infrastructure Consulting Services
Progent can help small and mid-size businesses to design, implement and debug the infrastructure required for at-home workers.
Microsoft Exchange Server 2016 Upgrade Planning Setup and Support
Exchange 2016 Migration Network Consulting
Progent can help you in all phases of your upgrade to Microsoft Exchange 2016 including designing HA infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; specifying storage requirements for your virtual machines (VMs), mailbox databases and logs; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, building and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).
After Hours BlackBerry Smartphone Network Engineer
Consultants BlackBerry Redirector
Progent can provide the support of RIM BlackBerry-certified experts who can assist small businesses to plan, manage, and troubleshoot BlackBerry solutions economically and effectively, doing away with the need for an internal BlackBerry expert and reducing the expense and distraction of maintaining a mobile wireless workgroup. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-expert experts, Cisco CCIE engineers, and CISA and GIAC-certified security professionals. This breadth of expertise, combined with Progent's proven remote service delivery model, offers small and mid-size companies a cost-effective option for integrating BlackBerry devices and software seamlessly into their information network.
24 Hour Technology Professional CIO Outsourcing
Specialist Outsourcing Network Help
Progent can provide comprehensive online consulting for all major technical areas common to small company IT systems and offers an array of strategic, as-needed support services such as a temporary CIO to provide senior-level IT design and negotiating skills, a Call Center for help desk services, proactive remote monitoring, spam/virus filtering as an outside-the-firewall service, project management for major initiatives like office moves oroperating system migrations, Cisco-certified consultants for designing fast and reliable network infrastructure, certified security specialists to verify data protection and regulatory compliance, disaster recovery specialists to design and document business continuity plans, and software programmers to write, customize, or repair mission-critical application programs.
Small Business WAP551 Online Help
Small Business WAPs Online Troubleshooting
Cisco's Small Business 100, 300 and 500 series of APs are Linux-powered devices engineered as value-priced wireless solutions for light workloads. Progent's Cisco CCIE-certified Wi-Fi infrastructure experts offer remote or on-premises integration and debugging services to assist you to design, configure, update, tune, administer and debug Cisco Small Business wireless AP deployments of any scale or architecture.
Branch Location Troubleshooting
Cisco Certified Branch Offices Onsite Technical Support
Years of experience delivering Microsoft expertise and Cisco network consulting has allowed Progent to develop a unique ability for serving branch offices that need network service with the flexibility associated with with small organizations but which includes effective client interaction, thorough documentation, and compliance with enterprise IT protocols. If your corporation has a sales office situated anywhere in California or any area served by Progent's engineers, Progent can provide a wide array of on-premises and on-line IT support services and system design assistance.
Cisco CCIE Remote Integration Consultants
Implementation Services Cisco Router
Progent's Cisco-certified CCIE network consultants can assist your business to set up, manage, update and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall expertise, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone consulting, and CUCM/CallManager software expertise.
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