24x7 Network Consulting Services
Microsoft System Center 2012 Operations Manager (SCOM 2012) Outsourced Services
for Small and Medium-size Company Information Systems
Affordable IT management, support and Help Desk services for businesses with 50-250 network users
Mid-size businesses with 50-250 network users can typically benefit from an IT support plan that utilizes co-sourcing, i.e., relying on in-house IT personnel for day-to-day network support issues and using external consultants to provide advanced expertise as needed. Small to medium-size businesses can now have all the advantages of Microsoft System Center Operations Manager (SCOM) ' including increased network uptime, throughput, and security ' and also have reliable access to Progent's Microsoft certified service professionals. With Progent's economically priced IT support options, you can choose a standard co-sourcing package built around SCOM with monitoring, alerts, analytics, Help Desk, and online or onsite troubleshooting, or a comprehensive 24x7x365 solution.
Microsoft System Center 2012 R2 Operations Manager automatically scans event records and performance thresholds from mission-critical servers and applications, then filters and evaluates this data based on an extensive internal technical knowledge base. When SCOM detects potential trouble, it runs special corrective scripts or generates alerts to warn designated support personnel. SCOM also produces trend reports so IT managers can track network health. Expertise with SCOM and a long background in computer system support allows Progent to offer IT co-sourcing and outsourcing service programs that are both budget friendly and effective.
Progent has developed two basic outsourcing support packages based around System Center Operations Manager:
Managed Network Monitoring Package
If your business has a small internal IT group, Progent's co-sourcing service program is an economical way to optimize network availability, performance, and security.
Important features of the Managed Network Monitoring Package are:
- Progent performs a needs assessment and configures System Center Operations Manager
- Progent assigns an offsite Microsoft System Center 2012 R2 Operations Manager server to watch over your network
- Service is available during normal office hours
- Progent's Help Desk service works in conjunction with SCOM
- SCOM alerts are routed to Progent's Technical Response Center (TRC) as well as to primary and secondary Progent network engineers and copied to your assigned IT personnel
- Progent's Helpdesk establishes tickets for all events and monitors the remediation of issues
- Progent's Help Desk escalates resources as needed
- Your IT staff is copied on all status data
- Progent remotely monitors, diagnoses, and/or fixes problems
- On-site service escalation is provided if trouble can't be resolved remotely
- Service Level Agreements SLAs) are contracted
- All trouble tickets are closed out with detailed resolution information
- Progent performs normal network maintenance including application of Service Packs and security updates
- Computers and network appliances must be under vendor's on-site warranty service
- Progent recommends that you to base your IT network on Microsoft Windows 2012 R2 Server or later in order to optimize system stability and security and to have access to the advanced features of SCOM
Typical SLAs are:
- 1 hour to Help Desk contact
- 2 hours to start of analysis by a Progent support specialist, either online or via phone
- 4 hours for on-site support when help request is received before 1PM, or, if later, the next work-day morning
Comprehensive Network Monitoring Package
For small businesses who need enterprise-class support but cannot justify the cost of staffing, equipping and managing a full in-house IT organization, Progent's 24x7 support package gives mission-critical applications round-the-clock uptime and security at reasonable prices and low risk.
Key features of Progent's Comprehensive Network Monitoring Service Program include:
- All features of the Managed Network Monitoring Service Program including Server Management, Reporting, Help Desk Call Center, and On-site service
- Intended for line-of-business environments that require maximum uptime
- 24x7 service
- Your information network must have a basic level of high-availability architecture. Progent can help your company to upgrade your network to a fault-tolerant architecture before round-the-clock support services begin
- Contracted Service Level Agreements with specified off-hours support guarantees
- Progent's support staff will be provisioned to fix problems on-location or remotely without the help of your in-house support group
Pricing
Prices for Progent's Network Monitoring Packages are based on the number of servers being tracked and the service level required by your company. To learn more, refer to your Progent service manager.
Find Out More
To find out more about System Center Operations Manager and how Progent can assist your business to get enterprise-level network management by utilizing this state-of-the-art technology, choose one of these topics:
For additional information about Progent's Network Support Service Programs, phone 1-800-993-9400 or visit Contact Progent.
An index of content::
ProSight ESP Behavior-based Antivirus Consult
ProSight Virtual Machine Security Technology Professional
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with legal and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware.
Top Rated Exchange 2019 Hybrid Integation Professionals
Exchange 2019 DAG Services
Progent can help you in any facet of your migration to Exchange 2019 including configuring Windows Server 2019 Core for hosting Exchange; planning high availability (HA) system topology for an on-premises, cloud-based or hybrid environment; migrating mailboxes; planning and implementing Hyper-V virtualization; configuring HLB; configuring DAG groups with MCDB caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365; and setting up Outlook clients.
Emergency Branch Location Professionals
Branch Location Remote Technical Support
Years of background delivering Microsoft support and Cisco network consulting has enabled Progent to build a unique ability for serving branch offices that require network service with the flexibility associated with with small organizations but which offers effective client interaction, complete documentation, and adherence to corporate IT standards. If your enterprise has a branch office located anywhere in California or any region covered by Progent's engineers, Progent can provide a wide array of onsite and remote IT support services and network architecture expertise.
Microsoft 365 IDFix Computer Consulting
Engineer Hybrid Configuration Wizard
Microsoft 365 Exchange Online allows you to utilize cloud-based servers, mailboxes and associated Exchange infrastructure to lower capital expense and management overhead. You can deploy Microsoft 365 Exchange Online to run all your mailboxes, or you can set up a hybrid solution that combines both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide budget-friendly online support to help your organizations to evaluate the benefits of Exchange Online, plan a network topology that aligns with your business needs and IT budget, implement an efficient migration from your existing Exchange organization to one that includes Microsoft 365 Exchange Online, train your management staff and end users, and deliver as-needed consulting and technical support.
Dynamics GP Accounting Support and Help
Dynamics GP Power BI IT Consulting
Progent's Microsoft certified consultants offer a range of consulting services for Microsoft Dynamics GP. Microsoft Dynamics GP is a Microsoft financial platform and business management tool based, like all Microsoft financial tools, on the expandable and familiar foundation of Microsoft Windows technology. Dynamics GP/Great Plains 2010, the most recent edition of Microsoft financial products in the Microsoft Dynamics GP family, provides a cost-effective tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and HR. Microsoft Dynamics GP/Great Plains is simple to install and integrate, and with its segmented approach you are able to license only the capability you currently require, with the ability to add clients and increase capabilities when necessary. Progent's Microsoft Dynamics GP/Great Plains Software support engineers can show you how to deploy, configure and administer Dynamics GP 2010 and also older editions of Microsoft Dynamics GP.
Consultancy Firm Cisco Security
Networking Consultant Cisco Certified CCIE
Progent's Cisco CCIE-certified networking experts have extensive experience helping Internet Service Providers to architect, deploy, manage, tune, and debug high-availability, scalable connectivity solutions appropriate for shared public networks.
Microsoft Certified Dynamics GP Software Support Outsourcing
Remote Support Services Microsoft Dynamics GP ERP
important characteristics of Dynamics GP/Great Plains software include a modular structure that lets you buy only the components you need, a standards-based foundation built on Microsoft technologies to protect your investment and offer a tightly interconnected environment, advanced reporting capabilities that allow you to track all operations, income and spending and sales trends, compatibility with Microsoft Office to enable access to business data, the capability to process data from almost any database or desktop application into Microsoft GP, and an open design that makes it possible to develop specialized programs. Progent can show you how to configure and maintain a reliable, secure server and communications network to support Dynamics GP, and can provide experienced GP consultants to help you convert the powerful features of Dynamics GP/Great Plains business accounting software into a productive business management solution.
Microsoft Windows 2003 Professionals
Windows 2003 Configuration
Progent's certified Windows 2003 Server consultants can provide network support and IT consulting for the entire line of Microsoft .NET Servers, Microsoft Windows Server 2003, and Windows 2000 Server. Progent's Windows 2003 migration, integration, update, and maintenance services include system planning, installation, project management, in-person and off-site network support and repair, Help Desk outsourcing, CISM-certified security services, turn-key outsourcing, and expert co-sourcing.
Cybersecurity Firms SonicWall NSA Firewall
SonicWall TZ500 Firewall Firewall Support
Progent's certified SonicWall firewall experts can show you how to deploy, maintain, and tune SonicWall firewall devices including the current SonicWall TZ and NSa families of appliances and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISSP and GIAC-certified network security consultants can show you how to incorporate SonicWall security gateways into an end-to-end network protection solution and design security into your corporate operations.
Best Supplemental Help Desk Setup and Support
Helpdesk Sharing Computer Consultant
Progent provides three essential types of Help Desk support : Microsoft and Cisco Help Desk Outsourcing Support Services, Virtual Helpdesk Support, and Call Center Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft and Cisco professionals gives your customers convenient access to a dependable support group with years of experience providing phone support and online troubleshooting for IT systems powered by Microsoft technology. Progent's focus is on earning the support Helpdesk a respected reputation as a key contributor to company performance. Progent's target is to fix rather than simply record problems.
Microsoft Hyper-V 3.0 Virtual Machines Online Troubleshooting
Emergency Hyper-V 3.0 Virtual Integration
Widows Server 2012 R2 Hyper-V advances the power of virtualization in key areas including multitenancy, agile network infrastructure, cloud readiness, expandability and performance, and fault tolerance. Progent's Microsoft-certified consulting experts can help your company to take advantage of Windows Server 2012 R2 Hyper-V to install and maintain virtual servers to reduce IT costs and improve productivity.
Emergency ProSight Email Content Filtering Service Consulting
ProSight Email Guard Content Filtering Service Consulting
Progent's ProSight Email Guard solution uses the technology of top data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of ProSight Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall.
Service Reports Consulting
24x7 Service Reporting Consultants
Progent uses a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small support firms who provide minimal documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service reports sent by every staff member to each client. The practice of detailing and organizing service records allows more effective service and eliminates a variety of typical problems such as when a support client is effectively held captive to a consultant who won't let go of vital service information.
Solaris with Windows Engineer
Windows and Solaris Consultant Services
Progent's UNIX platform consulting services offer small companies and developers assistance with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of experience provides you with a convenient single consulting firm to help you create and maintain a secure and robust cross-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
24x7 ProSight Remote Managed IT Services Consulting Services
ProSight IT Management Outsourcing Professionals
Progent's ProSight portfolio of managed services are geared to offer businesses who maintain small internal network support teams with low-cost access to world-class management platforms and technical expertise. Benefits of Progent's ProSight catalog of managed services include fixed network maintenance expenses, automation of routine management tasks, ongoing absorption of new information technology, graceful migration from legacy technology to up-to-date solutions, improved alignment of information technology with business objectives, guidance from seasoned network experts, and allowing management to concentrate on business instead of ever-changing computer technology.
Microsoft Teams conference bridges Consult
Microsoft Teams Admin Center Technology Professional
Progent can assist your business to plan a migration to Teams from Skype for Business or Lync Server and install, manage, and debug a cloud-based or mixed implementation of Teams. Progent can assist you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your PSTN gateway.
Exchange 2000 Upgrade
Remote Technical Support Exchange 2000 Server Upgrade
Progent is among the most expert network support companies for integrating e-mail systems powered by Exchange 2000 Server. Progent is skilled in helping small companies get all the advantages of Exchange Server 2000 under common situations such as updating from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and using managed services for your Exchange 2000 support.
Engineers Database Administration
Database Programming Online Troubleshooting
Progent's certified database consultants can provide small and midsize businesses online DBA and programming services for popular RDBMS platforms including MS SQL Server, Oracle, MySQL, and Microsoft Office Access. Services offered by Progent include installation and integration, database design and programming, administration support, synchronization solutions, storage management, performance tuning, migration, security and compliance, backup and recovery options, troubleshooting, and training.
Flexential Data Center Specialists
Flexential Tampa Colocation Center Technology Professional
Progent utilizes the Flexential Tampa data center mainly to deliver private cloud hosting services. Progent maintains a group of network consultants located in the Tampa area, and Progent also offers remote support from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware virtualization specialists, and veteran disaster recover preparedness experts. Progent can also help you to plan and carry out a migration to the Flexential data center with services like designing solution configuration, recommending hardware, system configuration and testing, debugging, streamling remote network management, and educating your network staff.
Biggest Consult Windows and UNIX
UNIX, Windows Consultants
Progent can help your business to plan and execute an efficient transition from a UNIX-based IT environment to a network based on Microsoft Windows and capable of supporting Microsoft's popular office productivity suites, business applications, and software development tools. Progent's UNIX, Windows and Cisco engineers and application experts can assist you to guard your data and minimize business disruption by developing an effective migration strategy that preserves your existing assets in UNIX software and technology. UNIX-to-Windows transition consulting services available from Progent include evaluation of existing infrastructure, migration planning and validation, Microsoft Exchange migration expertise, information and application migration, and server and storage migration and consolidation.
Teleworker Support and Integration
Support Remote Working
Progent has 20 years of experience assisting small and medium-size companies to plan, deploy, tune, manage, and troubleshoot IT networks that incorporate teleworkers.
Select Topic: