Affordable IT management, support and Help Desk services for businesses with 50-250 network users

System Center Operations Manager ConsultantsMid-size businesses with 50-250 network users can typically benefit from an IT support plan that utilizes co-sourcing, i.e., relying on in-house IT personnel for day-to-day network support issues and using external consultants to provide advanced expertise as needed. Small to medium-size businesses can now have all the advantages of Microsoft System Center Operations Manager (SCOM) ' including increased network uptime, throughput, and security ' and also have reliable access to Progent's Microsoft certified service professionals. With Progent's economically priced IT support options, you can choose a standard co-sourcing package built around SCOM with monitoring, alerts, analytics, Help Desk, and online or onsite troubleshooting, or a comprehensive 24x7x365 solution.

Microsoft System Center 2012 R2 Operations Manager automatically scans event records and performance thresholds from mission-critical servers and applications, then filters and evaluates this data based on an extensive internal technical knowledge base. When SCOM detects potential trouble, it runs special corrective scripts or generates alerts to warn designated support personnel. SCOM also produces trend reports so IT managers can track network health. Expertise with SCOM and a long background in computer system support allows Progent to offer IT co-sourcing and outsourcing service programs that are both budget friendly and effective.

Progent has developed two basic outsourcing support packages based around System Center Operations Manager:

To download single-page datasheets describing Progent's outsourcing service packages based on Microsoft System Center Operations Manager, click:
Network Support Outsourcing for Small Businesses (PDF file) or Network Monitoring for Mid-size Businesses (PDF file)

Managed Network Monitoring Package
If your business has a small internal IT group, Progent's co-sourcing service program is an economical way to optimize network availability, performance, and security.

Important features of the Managed Network Monitoring Package are:

  • Progent performs a needs assessment and configures System Center Operations Manager
  • Progent assigns an offsite Microsoft System Center 2012 R2 Operations Manager server to watch over your network
  • Service is available during normal office hours
  • Progent's Help Desk service works in conjunction with SCOM
  • SCOM alerts are routed to Progent's Technical Response Center (TRC) as well as to primary and secondary Progent network engineers and copied to your assigned IT personnel
  • Progent's Helpdesk establishes tickets for all events and monitors the remediation of issues
  • Progent's Help Desk escalates resources as needed
  • Your IT staff is copied on all status data
  • Progent remotely monitors, diagnoses, and/or fixes problems
  • On-site service escalation is provided if trouble can't be resolved remotely
  • Service Level Agreements SLAs) are contracted
  • All trouble tickets are closed out with detailed resolution information
  • Progent performs normal network maintenance including application of Service Packs and security updates
  • Computers and network appliances must be under vendor's on-site warranty service
  • Progent recommends that you to base your IT network on Microsoft Windows 2012 R2 Server or later in order to optimize system stability and security and to have access to the advanced features of SCOM

Typical SLAs are:

  • 1 hour to Help Desk contact
  • 2 hours to start of analysis by a Progent support specialist, either online or via phone
  • 4 hours for on-site support when help request is received before 1PM, or, if later, the next work-day morning

Comprehensive Network Monitoring Package
For small businesses who need enterprise-class support but cannot justify the cost of staffing, equipping and managing a full in-house IT organization, Progent's 24x7 support package gives mission-critical applications round-the-clock uptime and security at reasonable prices and low risk.

Key features of Progent's Comprehensive Network Monitoring Service Program include:

  • All features of the Managed Network Monitoring Service Program including Server Management, Reporting, Help Desk Call Center, and On-site service
  • Intended for line-of-business environments that require maximum uptime
  • 24x7 service
  • Your information network must have a basic level of high-availability architecture. Progent can help your company to upgrade your network to a fault-tolerant architecture before round-the-clock support services begin
  • Contracted Service Level Agreements with specified off-hours support guarantees
  • Progent's support staff will be provisioned to fix problems on-location or remotely without the help of your in-house support group

Prices for Progent's Network Monitoring Packages are based on the number of servers being tracked and the service level required by your company. To learn more, refer to your Progent service manager.

Find Out More
To find out more about System Center Operations Manager and how Progent can assist your business to get enterprise-level network management by utilizing this state-of-the-art technology, choose one of these topics:

For additional information about Progent's Network Support Service Programs, phone 1-800-993-9400 or visit Contact Progent.

An index of content::

  • 24-Hour Parsippany-Morris County Network Services Parsippany-Morris County Systems Support
  • 24/7 64-bit Processing Specialists MCSE Expert Certified 64-bit Server Online Technical Support

  • 3504 wireless controller Support and Help
    Network Consultants Wave 2 wireless controller

    Progent can help your business to deploy Cisco Wi-Fi controllers to manage and monitor wireless networks of all sizes. Progent can help you to administer and debug your current Cisco Wi-Fi solution or implement an efficient migration to Cisco's latest wireless controller technology.

  • 24x7 Consultants Office 365 IDFix Hybrid Office 365 Exchange integration Remote Support
  • 802.11ac Wi-Fi Network Network Consultant Online Support Services Wireless LAN
  • Addison Remote Workforce Backup Systems Assistance Addison Best Work from Home Employees Consulting and Support Services nearby Addison - Backup Systems Consulting Addison Texas
  • At Home Workforce Guidance in Tucson - Backup/Restore Systems Consulting and Support Services Remote Workforce Tucson Consulting - Backup/Restore Systems Consultants Tucson, AZ
  • Award Winning Irvine Work from Home Employees Endpoint Management Systems Consulting and Support Services Irvine Irvine At Home Workforce Management Solutions Consulting Services Irvine Placentia
  • Biggest Tech Consultants Microsoft Windows Server 2019 Thousand Oaks, CA Windows 2008 Server Network Repair Service Thousand Oaks
  • BlackBerry Software Networking Help 24-Hour RIM BlackBerry Network Consulting Organization
  • BlackBerry Synchronization Network Support Company BlackBerry Desktop Manager Computer Consultancy Companies New Haven County Connecticut

  • Professionals VMware Cross vCenter NSX
    VMware vCloud Suite Specialists

    VMware's NSX virtual network platform enables you to create complete logical networks in software. NSX permits virtual networks to be provisioned instantly and managed with a high level of automation independent of the physical components making up the underlying network infrastructure. VMware Site Recovery Manager allows automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. When integrated with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly recover the entire virtualized network topology at the recovery datacenter. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to assist your organization to plan, deploy, test and manage a disaster recovery system based on VMware SRM and VMware NSX.

  • Boston, Suffolk County 24/7 Microsoft SharePoint Online Consulting Microsoft SharePoint 2010 Onsite Technical Support Boston
  • Buffalo Offsite Workforce Data Protection Solutions Consulting Experts Buffalo, NY Work at Home Employees Buffalo Expertise - Backup/Restore Solutions Expertise Buffalo Great Lakes

  • SCVMM 2012 Live Migration Consultant
    Biggest SCVMM 2012 NVGRE Gateway Support Outsourcing

    Progent's Microsoft-certified consultants can help organizations of all sizes to adhere to leading practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage, and library resources; plan, integrate, and manage private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can assist your business to move from a legacy release of System Center Virtual Machine Manager or from another management platform, and Progent can assist you to enhance and repair your existing SCVMM environment to make sure you realize the highest possible return on investment.

  • Cisco Computer Consultancy Baltimore Maryland Open Now Cisco Network Support Consulting Maryland
  • Cisco Information Technology Outsourcing Firm Stamford Norwalk Shelton Networking Consultant Cisco Stamford, CT

  • Contract Development Microsoft Project Server
    Project Server Time Reporting Application Consultant

    Progent's Microsoft consultants offer advanced support in implementing, using and debugging all versions of Project Server and can deliver a wide variety of cost-effective online consulting services following proven best practices to assist organizations of any size to receive all the benefits of this leading platform. Support services available from Progent include system planning, installation and migration, setting up secure file and status sharing among local and remote or mobile users, network optimization, and specialized webinar training.

  • Cisco Outsourced IT Services Springfield Holyoke Agawam Cisco Consulting Service Firm Springfield, MA

  • Biggest VMware GSX Server Consultancy
    VMware Hy7brid Cloud Professional

    Progent can provide the assistance of a certified VMware VCDX consultant to help you design, deploy, manage and troubleshoot VMware vSphere and vCloud-based virtualization ecosystem for local networks, cloud environments, or hybrid cloud systems. Progent offers world-class expertise for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery and application continuity. Progent offers extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery.

  • Consulting for Lubbock Network Support Organizations Lubbock Consulting for IT Support Organizations nearby Lubbock - Seamless Temporary Support Staff Augmentation Lubbock Preston Smith Airport LBB
  • Email Virus Fingerprint Engineers ProSight Spam Filtering Services Specialists
  • Consulting SCOM 2012 Microsoft Azure Monitoring
  • Emergency Microsoft SharePoint Server 2007 Network Engineer Denver Colorado SharePoint Integration Support Denver Colorado

  • SQL Server 2017 and VMWare Support and Integration
    SQL Server 2017 Data Mining Network Consultants

    Progent's Microsoft-certified SQL Server 2017 consultants can help your business to assess the business advantages of migrating to SQL Server 2017 and can help your organization to plan and carry out a cost-effective migration of your databases and applications to any network model including local, cloud-hosted, or hybrid. Progent's consultants can provide online or onsite support ranging from as-needed architecture assessment or debugging to end-to-end project management and co-management to make sure your SQL Server 2017 initiative is successfully completed on time and on budget.

  • Evansville, Vanderburgh County Microsoft Exchange Small Office IT Outsourcing Software Consultant Windows Security Vanderburgh County Indiana
  • Glendale, Arizona Design Companies Glendale Computer Consultancy Group
  • IT Manager SQL Server 2014 Chesapeake Hampton Roads SQL Server 2012 Support Consultants
  • Indianapolis Indiana Urgent Indianapolis Dynamics GP-Great Plains Migration Consultant Indianapolis Dynamics GP-Software Upgrade Help Indianapolis
  • Integration Company Southlake-Euless Southlake, Texas Consulting Team
  • Manchester Data Recovery Manchester-Hillsborough County IT Outsourcing
  • Maryland Small Business IT Consulting Firm Maryland - Baltimore, MD, Baltimore-Washington DC , MD, Columbia, MD, Bethesda, MD Setup Consultancy Services

  • After Hours Technical Consultant Cisco PIX to ASA upgrade
    Cisco PIX to ASA upgrade Network Consulting

    Progentís Cisco-Premier technology experts provide experienced PIX Firewall consulting services covering design, implementation and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector threat security, and secure access services. Extending from small, plug-and-play desktop appliances for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls provide a sensible level of security, performance and reliability for business environments of all sizes. PIX firewalls are build around a hardened, specially designed operating system, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and connectivity services, including powerful application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPsec VPN networking, intelligent networking services, and extensive management solutions. Progentís network consultants can show you how to choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

  • Microsoft Certified Albuquerque, New Mexico Consulting Albuquerque, New Mexico Migration Consultants

  • ProSight Virtual Server Private Cloud Hosting Consult
    ProSight Hosting for Virtual Servers Consultant Services

    Progent's ProSight Virtual Hosting combines advanced virtual server technology, a state-of-the-art data center facility, and the support services of Progent's Microsoft-certified engineering group to provide small companies with a complete information technology outsourcing alternative that improves network dependability and security, eliminates management hassle, and lowers expenses. With Progent's Private Cloud Hosting, a small or midsize business can have all of its software platforms and critical business application servers hosted in a safe and fault tolerant facility on a high-performance, non-stop virtual server configured and supported by Progent's network support professionals.

  • Microsoft Office XP Consultancy Services Company Microsoft Office System Small Office Computer Consulting Services
  • Microsoft SharePoint 2010 Integration Spartanburg-Greenville, South Carolina Spartanburg-Roebuck, South Carolina Microsoft SharePoint 2013 Integration
  • 24-7 SCOM 2012 Migration Integration
  • Microsoft SharePoint 2013 Support Allentown, Lehigh County SharePoint 2010 Support and Setup Allentown, PA
  • Microsoft SharePoint Server 2013 Integration San Juan, Puerto Rico Network Engineer Microsoft SharePoint Server 2013 Puerto Rico
  • Midland County TX BlackBerry Software Computer Tech RIM BlackBerry Small Office Network Consulting Midland, TX

  • Cisco Certified Expert Online Help Small Business Wireless Access Point
    Small Business 300 AP Computer Consultants

    Progent's Cisco-certified Wi-Fi integration experts can help organizations to deploy, manage, and debug Cisco Small Business 100/300/500 Wireless Access Points.

  • Migration Consulting Ohio Ohio Consultancy
  • Napa, California Support Team Napa Network Recovery
  • New Haven County CT Consulting for Network Support Companies - New Haven - Transparent Short-Term Support Team Help 24 Hour Consultants for New Haven IT Support Organizations New Haven Connecticut
  • Oahu, Hawaii Honolulu Work from Home Employees Network Security Solutions Expertise Honolulu Work at Home Employees Network Security Systems Consulting Honolulu, HI

  • Small Business WAP150 Support and Integration
    Small Business 500 Access Point Support Services

    Progent's Cisco-certified Wi-Fi technology experts can assist organizations to configure, administer, and debug Cisco Small Business Wireless APs.

  • Urgent SCOM 2012 Cloud Monitoring IT Services
  • Office 365 and on-premises Exchange Integration Support Remote Microsoft Hybrid Office 365 and Exchange Information Technology Consulting
  • Office SharePoint Server 2010 Consulting Services 24 Hour Remote Technical Support SharePoint Server
  • Offsite Workforce Consulting Experts in Rockville - Support Expertise Rockville-Bethesda, MD At Home Workers Rockville Consultants - Integration Consultants Rockville-Fredrick
  • Online Technical Support Meraki Cloud Management 24x7 Meraki On-site Technical Support
  • Pleasant Hill CA MCSE Consultant Remote Support Job Immediate Microsoft Consulting Home Based Jobs
  • Remote Envisioning Phase: Requirements Definition Contractor Project Methodology Implementation Support

  • 24-7 Nationwide Remote Consultancy Services
    Top Kansas Consulting Service

    Progentís Technical Response Center offers national remote assistance for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Certified support professionals provide telephone support and remote direct computer connection to isolate and resolve network problems quickly and affordably. The breadth of IT expertise represented by Progent's staff of nationwide support professionals makes it possible to escalate even the most difficult network issues to competent specialists as needed.

  • Remote Workers Consulting and Support Services near Carlsbad - Conferencing Solutions Consulting Carlsbad-Encinitas, CA Carlsbad At Home Workforce Conferencing Systems Consultants Carlsbad-Encinitas, California
  • Remote Workers Consulting and Support Services near Vacaville - Endpoint Management Systems Consulting Experts Fairfield CA 24x7 Work at Home Employees Guidance in Vacaville - Management Solutions Guidance Fairfield CA
  • Remote Workforce Consulting Services near me in Spartanburg - Collaboration Systems Consulting Spartanburg-Greer, South Carolina Spartanburg Work at Home Employees Collaboration Systems Consulting and Support Services Spartanburg-Greenville, South Carolina
  • On-site Support Microsoft SCOM 2012
  • Remote Workforce Consulting near Newark - Cloud Integration Technology Assistance Newark, NJ Newark At Home Workers Cloud Systems Assistance Newark, Essex County
  • Richmond At Home Workforce Management Solutions Consulting Richmond California Teleworkers Richmond Consulting Experts - Endpoint Management Systems Consulting Richmond, CA
  • Rockville-Bethesda, Maryland BlackBerry Enterprise Server Outsourced IT Support BlackBerry System Consultant Rockville-North Bethesda
  • Saddle Brook Onsite Technical Support Saddle Brook-Passaic Networking Group
  • Server Setup BlackBerry Wireless Biggest RIM BlackBerry Consultancy Firm
  • Small Business Network Consulting Group Windows Server 2019 Cincinnati, OH Microsoft Windows Server 2019 Computer Network Support Companies Cincinnati, OH

  • Lync Server 2013 and SharePoint Consult
    Lync Server 2013 Consultancy

    Progent's Microsoft consultants can assist your company to assess the value of Microsoft Lync Server for your business and can help you to design and carry out a deployment of Microsoft Lync Server that centralizes the management of IM and Presence and increases the output of your office staff, telecommuters, and smartphone users. Progent's consultant's can also help your company to perform an efficient upgrade to Microsoft Lync Server 2010 from Microsoft Office Communications Server or Live Communications Server, integrate Microsoft Lync Server 2010 with Microsoft Exchange, SharePoint, and Microsoft SQL Server, show you how you can run Microsoft Lync Server to enhance the collaborative capabilities of Microsoft Office programs, and offer online seminars and continuing support for Lync Server and other Microsoft platforms.

  • Small Business Network Support Las Vegas-Paradise Support Organization Las Vegas, NV
  • Solano County California After Hours Cisco CCIE Computer Consultancy Company Fairfield Benicia Vallejo Help Desk Technical Support Company
  • Emergency Data center Monitoring Computer Consulting
  • Solaris Professional 24x7 UNIX Engineers
  • Supplemetary IT Staffing for Network Support Groups Anaheim, Orange County Top IT Staff Temps for IT Service Teams Anaheim
  • Tampa 24x7x365 Ransomware Remediation Hillsborough County Top Quality Tampa Ransomware Cleanup Consulting Hillsborough County
  • Telecommuters Consulting and Support Services near me in Plano - Endpoint Security Solutions Consulting Plano, TX Plano Telecommuters Network Security Solutions Expertise Plano Dallas
  • Teleworkers Midland Consulting Services - Collaboration Systems Consulting Experts Midland, TX Remote Workers Consulting and Support Services in Midland - Collaboration Solutions Consulting and Support Services Midland, TX
  • Teleworkers Philadelphia Consulting and Support Services - Infrastructure Consulting Services Philly At Home Workers Philadelphia Guidance - Integration Consulting Philadelphia

  • Remote Access Network Consultants
    Setup and Support Cisco Virtual Private Network

    Cisco's security and remote connection products for small businesses offer a complete range of easy-to-administer security products to help protect your local and remote information system. Cisco's Virtual Private Network product family features routers, firewalls, intrusion detection devices and Virtual Private Network appliances. Progent's expert consulting staff includes field-proven engineers with Cisco CCIE and CCNP certifications who are able to assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security technologies that align best with your company objectives.

  • Top Quality Offsite Workforce Tulsa Guidance - Infrastructure Consulting Experts Tulsa, OK Work at Home Employees Tulsa Guidance - Infrastructure Expertise
  • Operations Manager Migration IT Consultant
  • Urgent Offsite Workforce Assistance near me in Sherman Oaks - Collaboration Solutions Consulting Services 24-Hour Sherman Oaks Work from Home Employees Collaboration Solutions Consulting Services Sherman Oaks CA
  • Vermont Network Consulting Firm Vermont Remote Support Services
  • Windows 8.1 Upgrade Engineer Support Outsourcing Microsoft Windows 8.1 Migration

  • Remote Technical Support MS CRM
    Consulting Microsoft Dynamics CRM

    Microsoft Dynamics Customer Relationship Management helps small businesses nurture positive client relationships. Built-in Sales and Customer Service modules allow employees to share data to help promote selling success and offer consistent, efficient customer service. Progent can configure the optimal network infrastructure, including local and offsite wireless access, to back Microsoft CRM, and Progent's Experts Team can supply your company with a certified MSCRM consultant who can show you how to combine Microsoft CRM with your marketing or customer support data.

  • Windows Information Technology Manager South Carolina Windows Troubleshooting Columbia, South Carolina
  • Wireless Integration Case Study Proxim Wireless Example Application
  • Work from Home Employees Consulting Services near me in Southfield - Support Consulting Southfield-Farmington Hills, MI At Home Workers Consulting and Support Services - Southfield - Set up Expertise Southfield, MI
  • Work from Home Employees Glendale Consulting - Connectivity Solutions Guidance Dallas County Urgent Work from Home Employees Consulting Services - Glendale - Solutions Guidance Garland, TX

  • Consultants Microsoft Azure enterprise hybrid cloud solutions
    Microsoft and Cisco Certified Microsoft Azure hybrid cloud integration Professionals

    Progent can help small businesses to move all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline network management and lower equipment investments. Microsoft Azure includes a comprehensive library of cloud services and Progent can help you to evaluate the benefits and limitations of different cloud networking models you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and local apps and network infrastructure and make sure you avoid the typical mistakes small companies make when migrating to the cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle authentication with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also assist you to configure firewalls and VPN connections and to manage iPhones and iPads and Android smartphones and tablets.

  • Work from Home Employees Manhattan Beach Consultants - Integration Solutions Guidance Manhattan Beach, California Manhattan Beach-El Segundo At Home Workforce Assistance - Manhattan Beach - Integration Solutions Consultants
  • Work from Home Employees Savannah Consulting Experts - Help Desk Outsourcing Guidance Savannah, Chatham County Savannah Telecommuters Help Desk Solutions Assistance

  • © 2002-2020 Progent Corporation. All rights reserved.