Affordable IT management, support and Help Desk services for businesses with 50-250 network users

System Center Operations Manager ConsultantsMid-size businesses with 50-250 network users can typically benefit from an IT support plan that utilizes co-sourcing, i.e., relying on in-house IT personnel for day-to-day network support issues and using external consultants to provide advanced expertise as needed. Small to medium-size businesses can now have all the advantages of Microsoft System Center Operations Manager (SCOM) ' including increased network uptime, throughput, and security ' and also have reliable access to Progent's Microsoft certified service professionals. With Progent's economically priced IT support options, you can choose a standard co-sourcing package built around SCOM with monitoring, alerts, analytics, Help Desk, and online or onsite troubleshooting, or a comprehensive 24x7x365 solution.

Microsoft System Center 2012 R2 Operations Manager automatically scans event records and performance thresholds from mission-critical servers and applications, then filters and evaluates this data based on an extensive internal technical knowledge base. When SCOM detects potential trouble, it runs special corrective scripts or generates alerts to warn designated support personnel. SCOM also produces trend reports so IT managers can track network health. Expertise with SCOM and a long background in computer system support allows Progent to offer IT co-sourcing and outsourcing service programs that are both budget friendly and effective.

Progent has developed two basic outsourcing support packages based around System Center Operations Manager:

To download single-page datasheets describing Progent's outsourcing service packages based on Microsoft System Center Operations Manager, click:
Network Support Outsourcing for Small Businesses (PDF file) or Network Monitoring for Mid-size Businesses (PDF file)

Managed Network Monitoring Package
If your business has a small internal IT group, Progent's co-sourcing service program is an economical way to optimize network availability, performance, and security.

Important features of the Managed Network Monitoring Package are:

  • Progent performs a needs assessment and configures System Center Operations Manager
  • Progent assigns an offsite Microsoft System Center 2012 R2 Operations Manager server to watch over your network
  • Service is available during normal office hours
  • Progent's Help Desk service works in conjunction with SCOM
  • SCOM alerts are routed to Progent's Technical Response Center (TRC) as well as to primary and secondary Progent network engineers and copied to your assigned IT personnel
  • Progent's Helpdesk establishes tickets for all events and monitors the remediation of issues
  • Progent's Help Desk escalates resources as needed
  • Your IT staff is copied on all status data
  • Progent remotely monitors, diagnoses, and/or fixes problems
  • On-site service escalation is provided if trouble can't be resolved remotely
  • Service Level Agreements SLAs) are contracted
  • All trouble tickets are closed out with detailed resolution information
  • Progent performs normal network maintenance including application of Service Packs and security updates
  • Computers and network appliances must be under vendor's on-site warranty service
  • Progent recommends that you to base your IT network on Microsoft Windows 2012 R2 Server or later in order to optimize system stability and security and to have access to the advanced features of SCOM

Typical SLAs are:

  • 1 hour to Help Desk contact
  • 2 hours to start of analysis by a Progent support specialist, either online or via phone
  • 4 hours for on-site support when help request is received before 1PM, or, if later, the next work-day morning

Comprehensive Network Monitoring Package
For small businesses who need enterprise-class support but cannot justify the cost of staffing, equipping and managing a full in-house IT organization, Progent's 24x7 support package gives mission-critical applications round-the-clock uptime and security at reasonable prices and low risk.

Key features of Progent's Comprehensive Network Monitoring Service Program include:

  • All features of the Managed Network Monitoring Service Program including Server Management, Reporting, Help Desk Call Center, and On-site service
  • Intended for line-of-business environments that require maximum uptime
  • 24x7 service
  • Your information network must have a basic level of high-availability architecture. Progent can help your company to upgrade your network to a fault-tolerant architecture before round-the-clock support services begin
  • Contracted Service Level Agreements with specified off-hours support guarantees
  • Progent's support staff will be provisioned to fix problems on-location or remotely without the help of your in-house support group

Pricing
Prices for Progent's Network Monitoring Packages are based on the number of servers being tracked and the service level required by your company. To learn more, refer to your Progent service manager.

Find Out More
To find out more about System Center Operations Manager and how Progent can assist your business to get enterprise-level network management by utilizing this state-of-the-art technology, choose one of these topics:

For additional information about Progent's Network Support Service Programs, phone 1-800-993-9400 or visit Contact Progent.



An index of content::

  • 24-Hour Microsoft Exchange Configuration Exchange 2007 Server Technology Professional
  • 24/7/365 Sun Solaris Consultant Network Consulting Solaris

  • Network Engineer Threat Management Gateway 2010
    Forefront Network Inspection System Onsite Technical Support

    Microsoft Forefront Threat Management Gateway is based on the powerful security capabilities of ISA Server and provides a easily administered Internet gateway that acts as a single-server solution for an array of security functions including an multi-layer firewall, URL filtering, malware inspection, IPS, application proxy, Virtual Private Network control, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway includes advanced web security reporting features, permits custom reports powered by SQL Server, integrates with Active Directory to streamline policy enforcement, and can be operated as a virtual server to lower costs and enhance availability. Progent's Microsoft-certified engineers can assist your company to plan and carry out test and production deployments; interface Microsoft Forefront TMG 2010 with Windows 2008 R2, Active Directory, SQL Server, Microsoft Exchange Server, and SharePoint 2010; install Microsoft Forefront Threat Management Gateway to operate on a virtual server with Microsoft Windows Hyper-V; and provide ongoing consulting and troubleshooting. Progent's consultants can also help your organization to migrate economically to Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.

  • Altaro Office 365 Mailbox Backup Online Consulting Altaro O365 OneDrive Backup Network Consulting
  • At Home Workers Assistance near me in Norfolk - Collaboration Systems Consulting Services Offsite Workforce Norfolk Expertise - Collaboration Systems Consulting and Support Services Norfolk Virginia
  • At Home Workers Mission Viejo Assistance - Data Protection Technology Consulting and Support Services Mission Viejo-Laguna Hills, California Offsite Workforce Mission Viejo Consulting and Support Services - Backup Solutions Consulting Experts Mission Viejo-Laguna Hills
  • Augusta-Richmond County Phobos Ransomware Remediation Augusta-Richmond County Egregor Ransomware Business-Recovery Richmond County
  • Aurora Emergency Crypto Cleanup Kane County Illinois 24-7 Aurora CryptoLocker Repair Support Services Aurora Batavia
  • Award Winning Avaddon ransomware forensics Specialist Top Engineers Conti ransomware forensics
  • Barra, Rio de Janeiro Barra da Tijuca Crypto-Ransomware Documentation Barra da Tijuca Phobos Ransomware Forensics Barra
  • CISSP Security Team Yonkers Immediate CISSP Network Consulting Yonkers, Westchester County

  • IT Consultants Threat Management Gateway
    Microsoft Forefront TMG Remote Consulting

    Forefront Threat Management Gateway 2010 builds on the proven security capabilities of ISA Server 2006 and offers a centrally administered Internet gateway that acts as a single-server platform for an array of security functions including an application layer and network layer firewall, URL filtering, antimalware, IPS, application proxy, VPN control, plus HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 provides advanced web security reporting features, permits custom reporting powered by Microsoft SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be deployed as a virtual machine to cut costs and enhance recoverability. Progent's Microsoft-certified consultants can assist your company to design and execute test and production implementations; interface Forefront TMG 2010 with Windows Server 2008 R2, Active Directory, SQL Server, Microsoft Exchange Server, and Microsoft SharePoint; set up Forefront Threat Management Gateway to run on a virtual machine with Windows Hyper-V; and deliver ongoing support and repair services. Progent's consultants can also assist your organization to upgrade smoothly to Microsoft Forefront TMG 2010 from ISA Server.

  • Centennial Crypto-Ransomware Maze Readiness Testing Centennial-Arapahoe County Centennial-Highlands Ranch, Colorado Centennial Crypto-Ransomware Malware Susceptibility
  • Chesapeake Conti Crypto-Ransomware Forensics Investigation Chesapeake Sodinokibi Crypto-Ransomware Forensics Chesapeake
  • Cisco CCIE Small Business Network Support Help Desk Computer Consultancy Group Billings Montana
  • Cisco CCVP Support Full-Time Job Atlanta, GA Job Openings Microsoft MCITP Remote Support Atlanta, Fulton County
  • Cisco Firepower URL Filtering Technology Consulting ASA Firewall with Firepower Technology Consulting Services

  • 24/7 ProSight Small Business Private Clouds Engineers
    ProSight VM Hosting Consulting

    Progent's ProSight Virtual Hosting and Management service provides comprehensive hosting of a small organization's servers in a solution that delivers the highest degree of dependability and expandability and is in addition simple to transfer to any data center. ProSight Virtual Hosting services are built on mature virtualization architectures that allow small companies with mixed- platform environments to save dramatically on the costs of capital equipment, infrastructure support, and IT management while benefiting from enterprise-class reliability and an unmatched level of vendor flexibility.

  • Cisco Networking Help Savannah, GA Cisco Consultants Savannah, GA
  • Computer Consultancy Firm Emergency Phone Support Burbank San Fernando Valley Remote Help Desk Security Consulting Services Burbank San Fernando Valley
  • Computer Specialist Cisco Sacramento Airport SMF, U.S.A. Cisco Online Help Sacramento CA
  • Emergency Linux Remote Consulting Hartford, Bridgeport, CT, U.S.A. Solaris Online Troubleshooting Connecticut
  • Support and Integration SCOM 2012 Infrastructure Monitoring
  • Expert Microsoft Certified SCCM 2012 Site Hierarchy Design Professionals SCCM 2012 Migration Network Consultants
  • Expertise for IT Service Companies near Akron - Transparent Short-Term Support Team Augmentation Summit County Ohio Akron Consulting for Network Support Firms
  • Immediate Information Technology Consulting Company Des Moines, IA Consultancy Firms Des Moines, Cedar Rapids, Davenport, IA
  • Immediate Plano Telecommuters Backup Systems Consulting Services Plano Dallas 24x7x365 Plano Offsite Workforce Backup Technology Consultants
  • Information Technology Installation Service Windows Server 2016 Corpus Christi Kingsville Information Technology Consulting Company Windows Server 2016 Corpus Christi, TX, United States
  • Largest Auditor Firewall Long Beach Southern California CISSP Security Companies Long Beach

  • Catalyst Wireless AP Support and Help
    Technical Consultant Catalyst Wi-Fi 6 AP Configuration

    Progent's Cisco-certified Catalyst Wi-Fi 6 and Wi-Fi 6E WAP consultants offer affordable remote and on-premises help for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points.

  • Lexington-Fayette Conti Crypto-Ransomware Forensics Investigation Lexington-Fayette Kentucky Lexington-Fayette Egregor Ransomware Forensics Analysis Fayette County Kentucky
  • Lynnwood-Edmonds, Washington Lynnwood Ryuk Ransomware Virus Removal Lynnwood Avaddon Ransomware Repair Lynnwood-Shoreline, Washington

  • Remote Monitoring and Reporting Help and Support
    Expert Microsoft Certified System Center Operations Manager Support Outsourcing

    Mid-sized companies can derive all the benefits of System Center Operations Manager and have fast access to Progent’s Microsoft and Cisco Premier IT consulting experts. Thanks to Progent's affordably priced network service programs, mid-size organizations can choose a simple co-sourcing service program built around Operations Manager 2007 with server monitoring, automated alerts, comprehensive system analysis, Help Desk support, and online service. For companies with mission-critical applications who need non-stop networking, Progent can provide a comprehensive 24x7 outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to offer medium-size business information systems world-class reliability, security and performance.

  • Manchester Spora Ransomware Settlement Experts Immediate Manchester Egregor Crypto-Ransomware Settlement Support Trafford Park, U.K.
  • Microsoft Exchange 2007 Consulting Microsoft Exchange IT Consulting
  • Microsoft MCTS Consultant Subcontractor Jobs Chicago West Side ISSAP Engineer Remote Support Jobs Chicago Loop, Illinois

  • Aironet 3600 Access Point IT Consultant
    CCDP Expert Certified Aironet 802.11ac AP Upgrade Online Troubleshooting

    Progent's Cisco CCIE Wi-Fi infrastructure consultants can provide online or onsite integration and troubleshooting services to assist you to design, implement, upgrade, optimize, manage and debug Aironet Wi-Fi access point environments of any size or architecture. Progent's Cisco wireless controller consultants can also assist you to combine your Wi-Fi ecosystem with your wired network and cloud-based resources to create a seamless enterprise-wide connectivity foundation that is easy to administer and expand. Progent also offers affordable Wi-Fi site surveys to assist you to decide the most appropriate selection, location and setup of Aironet wireless APs to work with your specific workplace layout, construction, and expected workloads.

  • System Center 2012 Operations Manager Network Consultant
  • Migration SQL Server 2019 Louisville, KY Service SQL Server 2012
  • Monterey County Experts Information Technology Management Seaside
  • Montreal Maze Crypto-Ransomware Recovery Quebec Montreal Phobos Crypto-Ransomware Recovery Montreal
  • Montreal, Quebec At Home Workers Montreal Consulting Services - Network Security Systems Expertise Montreal Teleworkers Network Security Systems Consulting Montreal, QC
  • Napa Teleworkers IP Voice Solutions Consulting Services St. Helena, Calistoga At Home Workforce Napa Expertise - IP Voice Technology Assistance Vallejo, Benicia
  • Consulting Microsoft SCOM 2012 R2
  • Outsource IT BlackBerry Desktop Manager Roseville Roseville Network Security Consulting BlackBerry Wireless
  • Phoenix Work at Home Employees Consulting and Support Services nearby Phoenix - Integration Solutions Expertise Phoenix Remote Workers Connectivity Consulting Services Phoenix, AZ
  • Porto Alegre Porto Alegre Remote Workforce Integration Solutions Consulting Experts Offsite Workforce Expertise in Porto Alegre - Connectivity Solutions Guidance Porto Alegre
  • Ransomware System Rebuild Baltimore Towson Lockbit Ransomware Hot Line
  • Redhat Linux, Solaris, UNIX Support and Help Guarulhos Gentoo Linux, Sun Solaris, UNIX Configuration Guarulhos

  • Dynamics GP Analysis Cubes for Excel Consultants
    Microsoft Dynamics Power BI Development Companies

    Microsoft Dynamics GP accounting includes analytics and reporting capabilities that allow you to track all business processes, sales and spending, and sales patterns with integrated drill-down, inquiry, and reporting functions. Progent's Dynamics GP reporting support expertise can enable you to create reports that let you understand your business more thoroughly, turning uncooked data into useful business information. Progent can enhance your reporting and business analysis by providing Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to offering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and programming experience with VBasic, XML and other tools in order to offer custom business application development and eCommerce applications that integrate transparently with Dynamics GP/Great Plains.

  • Remote Workers Guidance in Lower Manhattan - IP Voice Systems Consulting and Support Services Downtown Manhattan NY, United States Lower Manhattan At Home Workforce IP Voice Technology Consulting and Support Services NYC-Wall Street
  • Remote Workforce Allen Consulting Experts - Help Desk Outsourcing Consulting Services Allentown Pennsylvania Allentown, PA Emergency Remote Workforce Expertise in Allen - Help Desk Call Center Solutions Expertise
  • Remote Workforce Londrina Consulting and Support Services - Backup Systems Guidance Londrina, State of Parana Londrina Work at Home Employees Backup Systems Consulting Experts Maringa
  • Roseville Information Technology Manager Rocklin Integration Consultants

  • Windows 7 Upgrade Professionals
    Microsoft Windows 7 Consultant

    Progent's certified consultants can provide remote and on-premises consulting expertise to help your company to administer, maintain, and troubleshoot PCs based on Windows 7 and also offers assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with management automation, network security, disaster recovery, online connectivity, mobile device management, wireless configuration, and remote system monitoring and alerts.

  • SCOM 2012 Cloud Monitoring Remote Consulting SCOM 2012 Management Packs Technology Consulting
  • SCOM 2012 Fabric Monitoring Support
  • Security Computer Security Jacksonville, Duval County Firewall Secure Jacksonville
  • SharePoint Small Business Network Consulting Services Alaska Small Business Computer Consulting Company SharePoint Alaska - Anchorage, AK, Juneau, AK, Fairbanks, AK, Ketchikan, AK
  • Small Business Small Business IT Outsourcing Company Small Office Tech
  • Technology Professional Metro Ethernet Comcast Business Class Cable Internet Consultant
  • Top Ranked Brasília WannaCry Ransomware Damage Assessment and Restoration Brasília, DF Brasília Crypto Repair Services
  • Windows 2022 Hyper-V On-site Technical Support Windows Server 2022 and SCVMM Consulting
  • Windows Server 2012 Professional Anaheim Orange Garden Grove Small Business IT Consulting Firms Microsoft Windows Server 2016 Anaheim California
  • Work at Home Employees Beverly Hills Assistance - Collaboration Technology Assistance Beverly Hills-West Hollywood Beverly Hills At Home Workers Collaboration Technology Consultants
  • Work from Home Employees Carlsbad Consulting - IP Voice Solutions Consulting Experts Carlsbad-Del Mar, California Carlsbad-San Marcos Work at Home Employees Expertise in Carlsbad - IP Voice Systems Consulting

  • Cisco VPN Troubleshooting
    Setup and Support VPN

    Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or mid-size company deploy and maintain Cisco’s security and VPN technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to manage and provide the flexibility to expand with your growing business requirements. Progent’s Cisco-Certified network experts support Cisco’s complete family of products targeted at eliminating information theft, virus and worm outbreaks, DDoS attacks, and other security risks to your information system. Progent can help you deploy Cisco technology to achieve secure access, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized user access control framework for user certification, authorization, and accounting from an easy-to-use Web interface.

  • macOS Security Audits Outsourcing macOS and Cisco Security Outsourcing

  • © 2002-2022 Progent Corporation. All rights reserved.