Affordable IT management, support and Help Desk services for businesses with 50-250 network users

System Center Operations Manager ConsultantsMid-size businesses with 50-250 network users can typically benefit from an IT support plan that utilizes co-sourcing, i.e., relying on in-house IT personnel for day-to-day network support issues and using external consultants to provide advanced expertise as needed. Small to medium-size businesses can now have all the advantages of Microsoft System Center Operations Manager (SCOM) ' including increased network uptime, throughput, and security ' and also have reliable access to Progent's Microsoft certified service professionals. With Progent's economically priced IT support options, you can choose a standard co-sourcing package built around SCOM with monitoring, alerts, analytics, Help Desk, and online or onsite troubleshooting, or a comprehensive 24x7x365 solution.

Microsoft System Center 2012 R2 Operations Manager automatically scans event records and performance thresholds from mission-critical servers and applications, then filters and evaluates this data based on an extensive internal technical knowledge base. When SCOM detects potential trouble, it runs special corrective scripts or generates alerts to warn designated support personnel. SCOM also produces trend reports so IT managers can track network health. Expertise with SCOM and a long background in computer system support allows Progent to offer IT co-sourcing and outsourcing service programs that are both budget friendly and effective.

Progent has developed two basic outsourcing support packages based around System Center Operations Manager:

To download single-page datasheets describing Progent's outsourcing service packages based on Microsoft System Center Operations Manager, click:
Network Support Outsourcing for Small Businesses (PDF file) or Network Monitoring for Mid-size Businesses (PDF file)

Managed Network Monitoring Package
If your business has a small internal IT group, Progent's co-sourcing service program is an economical way to optimize network availability, performance, and security.

Important features of the Managed Network Monitoring Package are:

  • Progent performs a needs assessment and configures System Center Operations Manager
  • Progent assigns an offsite Microsoft System Center 2012 R2 Operations Manager server to watch over your network
  • Service is available during normal office hours
  • Progent's Help Desk service works in conjunction with SCOM
  • SCOM alerts are routed to Progent's Technical Response Center (TRC) as well as to primary and secondary Progent network engineers and copied to your assigned IT personnel
  • Progent's Helpdesk establishes tickets for all events and monitors the remediation of issues
  • Progent's Help Desk escalates resources as needed
  • Your IT staff is copied on all status data
  • Progent remotely monitors, diagnoses, and/or fixes problems
  • On-site service escalation is provided if trouble can't be resolved remotely
  • Service Level Agreements SLAs) are contracted
  • All trouble tickets are closed out with detailed resolution information
  • Progent performs normal network maintenance including application of Service Packs and security updates
  • Computers and network appliances must be under vendor's on-site warranty service
  • Progent recommends that you to base your IT network on Microsoft Windows 2012 R2 Server or later in order to optimize system stability and security and to have access to the advanced features of SCOM

Typical SLAs are:

  • 1 hour to Help Desk contact
  • 2 hours to start of analysis by a Progent support specialist, either online or via phone
  • 4 hours for on-site support when help request is received before 1PM, or, if later, the next work-day morning

Comprehensive Network Monitoring Package
For small businesses who need enterprise-class support but cannot justify the cost of staffing, equipping and managing a full in-house IT organization, Progent's 24x7 support package gives mission-critical applications round-the-clock uptime and security at reasonable prices and low risk.

Key features of Progent's Comprehensive Network Monitoring Service Program include:

  • All features of the Managed Network Monitoring Service Program including Server Management, Reporting, Help Desk Call Center, and On-site service
  • Intended for line-of-business environments that require maximum uptime
  • 24x7 service
  • Your information network must have a basic level of high-availability architecture. Progent can help your company to upgrade your network to a fault-tolerant architecture before round-the-clock support services begin
  • Contracted Service Level Agreements with specified off-hours support guarantees
  • Progent's support staff will be provisioned to fix problems on-location or remotely without the help of your in-house support group

Pricing
Prices for Progent's Network Monitoring Packages are based on the number of servers being tracked and the service level required by your company. To learn more, refer to your Progent service manager.

Find Out More
To find out more about System Center Operations Manager and how Progent can assist your business to get enterprise-level network management by utilizing this state-of-the-art technology, choose one of these topics:

For additional information about Progent's Network Support Service Programs, phone 1-800-993-9400 or visit Contact Progent.



An index of content::

  • 24 Hour Saddle Brook Supplemetary IT Staffing Help Saddle Brook-Moonachie, New Jersey Saddle Brook-Paterson, NJ, United States IT Staff Augmentation for Network Service Teams
  • 24-Hour Savannah IT Staffing Support Savannah Garden City Short-Term IT Support Staffing Support Services Consulting Expertise Savannah
  • Albuquerque Exchange 2010 Server Network Designers Open Now Microsoft Exchange 2016 Small Business Computer Consultants Kirtland Air Force Base, United States

  • Development Firm Accounting System
    Great Plains Software Contract Programming Firm

    For custom program creation, Progent can provide software design consultants to write business applications in areas such as commercial transaction webs, web development, Microsoft Dynamics packages including Great Plains Software accounting system, and specialized management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent’s consultants can use Internet Information Services to build company-specific eCommerce solutions based on Microsoft ASP.NET. In addition, Progent offers experts in a wide range of custom software development environments including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also offers expertise in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.

  • Alpharetta WannaCry Ransomware Removal Alpharetta-Johns Creek, Georgia Alpharetta, GA Alpharetta Crypto Cleanup Support Services

  • Cisco VPN and Firewall Consulting
    ASA 5550 Firewall Computer Consulting

    Progent's Cisco certified network infrastructure experts can assist you to maintain older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also help you to set up, administer, upgrade and debug Cisco ASA 5500-X security appliances with Firepower Services.

  • At Home Workers Parsippany Consulting and Support Services - Collaboration Technology Consultants Parsippany-Morris County, America At Home Workforce Parsippany Consultants - Collaboration Systems Consulting and Support Services
  • Award Winning Programmer Amazon Marketplace Web Service Amazon Marketplace Web Service development training Development
  • BlackBerry BPS Network Assessments Woodland Hills BlackBerry BES Server Network Outsource Los Angeles, Financial District
  • CISSP Certified Expert Houston-Sugar Land Small Business Computer Consulting Services Houston Computer Consultancy Company
  • Calgary WannaCry CryptoLocker Cleanup Calgary Calgary NotPetya Ransomware Removal Calgary
  • CentOS Linux, Sun Solaris, UNIX Network Consultant Minnetonka-Plymouth, Minnesota Minnetonka-Edina, MN Mandrake Linux, Sun Solaris, UNIX Integration Support
  • Charleston, West Virginia Small Business Computer Consulting Firm Charleston, WV Network Consulting Experts
  • Cisco Certified Experts Washington Software Consulting Firm Washington Installation
  • Cisco IT Consulting Firm Lubbock, TX, United States Cisco Information Technology Manager Lubbock, TX
  • 24/7 System Center 2007 Remote Consulting
  • Computer Consulting Company Cisco Brasília, Distrito Federal Network Consulting Cisco Brasília, Distrito Federal
  • Davidson County Tennessee Offsite Workforce Nashville Expertise - Infrastructure Consultants Nashville, TN Teleworkers Guidance near me in Nashville - Infrastructure Assistance
  • Denver Locky CryptoLocker Repair Denver Golden Triangle Crypto-Ransomware Remediation Support Services
  • Edison Offsite Workforce Collaboration Solutions Guidance Edison-Middlesex County Edison NJ After Hours Offsite Workforce Consulting Experts near me in Edison - Collaboration Solutions Assistance
  • Exchange 2019 Technical Consultant Exchange 2019 Edge Transport Server Online Support Services

  • Setup Small Office
    24/7 IT Consulting Companies Small Business

    Progent's Microsoft and Cisco premier network engineers can provide expert help with a wide array of products and technologies and can provide that expertise remotely nationwide or onsite in major cities across the country and anywhere in California. Progent offers remote support for networks powered by Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for systems that include a combination of Microsoft and UNIX-based platforms. Progent also offers the help of Cisco CCIE network engineers for the toughest connectivity problems, as well as the the support of CISM-accredited security consultants to handle complex security design and troubleshooting. Progent has delivered remote network support to companies in every state in the U.S.

  • Exchange Outsource IT Chicago, Cook County, Illinois Illinois Exchange Computer Outsourcing
  • Expert Microsoft Certified Application Monitoring Configuration On-site Technical Support Remote Network Monitoring
  • Fedora Linux, Sun Solaris, UNIX Online Support Sedgwick County Kansas Online Help Ubuntu Linux, Sun Solaris, UNIX
  • Fort Myers-Estero, FL Work from Home Employees Consultants nearby Fort Myers - Connectivity Solutions Consulting Experts Fort Myers-Cape Coral, Florida Fort Myers Teleworkers Solutions Consulting Services

  • Dynamics GP Custom Software Technical Support Services
    Dynamics GP Excel Cubes Engineers

    Progent's background providing Microsoft .NET support and SQL Server help, and Progent's programming experience with VBasic, XML, and additional developer tools enable Progent to design specialized mission-critical programs and eCommerce environments that operate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP management reporting services can show you how to design reports that allow you to analyze your business more thoroughly, transforming uncooked information into useful understanding of your company and customers.

  • Fort Myers-Estero, Florida Telecommuters Fort Myers Assistance - VoIP Solutions Consulting Fort Myers-Cape Coral, Florida Fort Myers Remote Workers IP Voice Systems Consulting Services
  • Gentoo Linux, Sun Solaris, UNIX Computer Consultants Modesto California Fedora Linux, Sun Solaris, UNIX Remote Consulting

  • Access Control Systems and Methodology Security Consulting
    Evaluation Email Content Filtering

    For smaller organizations, network security and regulatory compliance is too complex to stay ahead of yet too risky to ignore. The largest biggest institutions have been breached, and the leading cloud service providers have on occasion been taken down. It seems as though there's nowhere to hide. Progent makes it affordable for smaller businesses to implement vital IT security projects successfully by offering the advantage of billed time to the nearest minute without any minimum billing for remote help. This means you have access to a world-class information consultant to deliver precisely the knowledge you need when you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP certified consultants can assist you with any level of system security including vulnerability assessments, malware defense and recovery, spam and email content filtering, email data leak prevention, compliance reporting, and creating a comprehensive security strategy.

  • Juniper NetScreen Technology Consulting Services Juniper NetScreen Forensics Services

  • 24-Hour Microsoft and Apple Mac Desktop Network Architect Firms
    IT Consulting Companies PC Desktop

    Progent offers a wide array of cost-effective support services to help your company to install, configure, repair, and administer desktop PCs and laptops powered by Windows, Apple macOS and OS X, or popular editions of Linux. Progent can provide on-premises or remote help for individual machines or laptops or help your business to plan and implement a large-scale migration to new or updated operating system software and applications. Progent can also provide consultants and technicians to help you to plan for and complete an office relocation or consolidation designed to cause minimal interruption to your productivity.

  • Lansing Michigan Microsoft Network Small Business IT Outsourcing Companies Windows Security Server Consultants Lansing, MI

  • Immediate Proxim Wireless Case Study
    Building to Building Wireless Case Studies

    Progent provided a wireless networking solution that allowed a school to improve efficiency and avoid the ongoing expense of a dedicated wireline connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is designed for connecting separate sites as far as 2.5 miles apart and can reach even greater distances. This wireless alternative offered improved bandwidth and dependability than simply amplifying the 802.11b network, and because it uses the 5.8Ghz spectrum it provided protection against outside interference.

  • MS Dynamics GP-Software El Paso Supplier - Upgrades Programming and Support El Paso Greater Ciudad Juarez El Paso County Texas MS Dynamics GP El Paso Partner - Database Support Services
  • Microsoft Certified Partner Online Office Outlook Education Microsoft Certified Partner Online Office 365 Excel Training Consulting Companies
  • Consultants SCOM 2012
  • Microsoft Office XP IT Outsourcing Company Microsoft Specialist
  • Microsoft SQL Server 2017 Troubleshooting Chicago, IL Microsoft SQL 2008 Onsite Computer Services Berwyn, IL

  • On-premises Wireless Site Survey Computer Engineer
    Wi-Fi Site Survey and Debugging On-site Technical Support

    Progent's Wi-Fi site survey services assist you to plan, install and troubleshoot a Wi-Fi network adapted to your facilities, offering your business a wireless solution that has the reception, performance, capacity, Quality of Service, security, and hand-off ability your company requires. Wi-Fi survey services from Progent include remote predictive analysis for designing a wireless network and on-premises survey services for validating, optimizing, and debugging an operational Wi-Fi LAN.

  • NetApp MetroCluster and FlexPod Specialist 24x7x365 MetroCluster Management Consult
  • Network Consulting Group SQL 2014 Downers Grove-Elmhurst, Illinois Microsoft SQL Server 2017 Computer Consulting Firms Downers Grove-Elmhurst, Illinois

  • Flex Series Wireless Controller IT Consultants
    prime infrastructure Help and Support

    Cisco's Catalyst line of wireless controllers simplify the management of wireless LANs by unifying the provisioning and control of Wi-Fi access points, tuning wireless throughput by reducing the impact of RF congestion, improving Wi-Fi availability with fast failover, and hardening security by detecting cyber threats and analyzing network traffic based on user type and location. Progent's Wi-Fi consultants can assist you to configure Cisco wireless LAN controller appliances to manage and monitor wireless LANs of any size. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi environment or implement an efficient transition to Cisco's modern wireless controller technology.

  • Network Design and Consulting Windows Security Cape Coral, Lee County Remote Help Desk Small Business IT Outsourcing Services Cape Coral Fort Myers
  • Nevada Windows Outsourcing Companies Windows Professionals Las Vegas, Clark County, Nevada
  • Offsite Workforce Carlsbad Guidance - Integration Solutions Consulting and Support Services Carlsbad-Oceanside, CA Carlsbad Remote Workers Connectivity Solutions Guidance Carlsbad-Oceanside, CA
  • Reading Exchange Server 2013 Computer Service Providers Microsoft Exchange Server 2013 Consultancy Services Company Reading
  • Remote Workers Valencia Consulting Services - Integration Consulting Experts Valencia California Valencia-Sylmar Remote Workers Valencia Consulting and Support Services - Integration Consulting Services

  • Microsoft Consulting Best Practices Technology Consulting
    Microsoft Consulting Best Practices System Consulting Services

    Progent’s team of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional experience, at the front lines of network service, executing a wide range of technical projects for a large mix of clients. Every Progent consultant shares a proven collection of individual best practices which are combined into shared best practices standards that Progent teaches its support staff. This guarantees that you get not only world-class technical help, but also a consultant with field-tested approaches for applying computer knowledge to repair real-world network problems efficiently.

  • Schaumburg-Deerfield Short-Term IT Support Staffing Support Services Consulting Schaumburg IL, United States Temporary IT Staffing for Computer Support Organizations
  • Shreveport Louisiana Shreveport At Home Workers Cloud Solutions Consulting Services Shreveport, LA Teleworkers Consulting near Shreveport - Cloud Technology Consulting
  • Skokie-Cook County Network Support Company Skokie-Cook County Support Outsourcing Services
  • Slackware Linux, Sun Solaris, UNIX Technical Support Services Lakeland-Plant City, Florida CentOS Linux, Solaris, UNIX Network Engineer Lakeland, FL

  • Adaptive Security Device Manager Network Consulting
    Emergency Adaptive Security Device Manager Onsite Technical Support

    Progent's Cisco-premier CCIE network experts can assist you to maintain your existing PIX or Cisco ASA 5500 firewalls and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, deploy, optimize, manage and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services

  • Spokane County Washington Small Business Specialist BlackBerry Professional Software BlackBerry Enterprise Server Support Outsourcing Spokane, WA
  • Stockton Networking Consultancy Services Microsoft Experts Stockton-Lodi Small Business Network Support

  • Call Center Sharing Remote Support
    Virtual Helpdesk Support and Integration

    Progent's Microsoft certified Consultants offer several ways to help medium-size and large companies develop a cost-effective and productive in-house Network Support Help Desk. Progent's consulting services include ROI analysis, process study and enhancement, management reporting, training of in-house staff, and documentation of procedures. Progent's Software Evaluation and Integration Support Services help companies analyze the numerous high-quality Help Desk application programs on the market and decide what products might be excessively costly, lack key features, or align poorly with your organization's corporate culture. Progent also offers temporary staffing for businesses who need to reinforce their in-house Help Desk team for special tasks or to substitute for absent or incapacitated personnel.

  • Telecommuter Services Online Support 24/7/365 Call Desk for Remote Workforce Integration Support
  • Telecommuters Expertise - Tacoma - Infrastructure Consultants Pierce County Washington At Home Workers Expertise near Tacoma - Setup Consulting and Support Services Federal Way, WA

  • Work At Home Job Compensation for Senior Network Engineer
    Benefits for Home Based Network Engineering Job Opportunities

    Our compensation structure is based on contribution, so similar to being an independent consultant, your income is entirely driven by your generated revenue. Certain of our consultants stress quality of life and elect to consult at an easy pace, using our flexible calendar to follow individual pursuits like hiking, car racing, snow boarding, surfing, travel, or sharing private time with family and acquaintances. Others take advantage of the opportunity to make major dollars through lots of effort and long days. Progent fully encourages both ends of the spectrum and any point in between.

  • Top Ranked Consulting Services for Naples Network Service Providers Naples, FL Naples Consulting Expertise for IT Service Providers Naples

  • Skype for Business conference bridges Consultants
    Skype for Business PSTN Gateway Services

    Lync Server 2010 provides IM, Presence, voice/video conferencing, desktop collaboration, as well as VoIP and traditional PSTN voice communication. Microsoft Lync 2010 can extend the functionality of Exchange Server, SharePoint and Office desktop or cloud-based Office 365 and streamlines management through integration with Active Directory. Lync can also cut expenses by doing away with Voice-over-IP equipment and subscription fees, PBX gear, or conventional video conferencing technology. Progent's certified unified communications experts offer online and onsite support services to help your company to maintain and repair your existing Lync Server 2010 deployment or assess the advantages of upgrading from Lync to Skype for Business, which is Microsoft's new version of the product family. Progent can also help you to design and carry out a smooth Skype for Business upgrade.

  • Tulsa Computer Support Company Tulsa Computer Support Companies
  • Urgent Technical Support Services Red Hat Linux, Solaris, UNIX Tukwila-Auburn Gentoo Linux, Sun Solaris, UNIX Information Technology Consulting Tukwila-Lakewood, America
  • Windows Information Technology Consulting Company St Neots Huntingdon Windows Server 2019 Server Installation
  • Work at Home Employees Allentown Consulting Services - Video Conferencing Solutions Consulting Experts Allentown, Lehigh County, United States Allentown Telecommuters Consulting near me in Allentown - Voice/Video Conferencing Solutions Consultants
  • Work at Home Employees Guidance - Houston - Integration Consulting Houston Work from Home Employees Houston Consulting Services - Connectivity Solutions Consultants Greenspoint, Houston

  • Professionals Network Security Scan
    Network Security Inventory Consulting

    Progent has put together two ultra-affordable service bundles intended to enable small companies to receive an impartial security assessment from a premier security engineer. With Progent's External Network Security Inventory Checkup, an engineer administers a comprehensive test of your IT infrastructure from beyond your firewalled perimeter to uncover potential weaknesses in the security posture you expose to the outside world. With Progent's Internal Network Security Inventory Scan, a certified security professional runs a system scan from a secure computer within your firewall to evaluate your exposure to inside assaults. The two security inventory packages are configured and run from a secured external location.

  • Work at Home Employees Washington Expertise - Cybersecurity Systems Consulting Services Washington DC Remote Workforce Washington Consulting Services - Endpoint Security Solutions Expertise

  • © 2002-2021 Progent Corporation. All rights reserved.