Progent's Duo managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other personal devices.
Progent can provide advanced remote support to help companies integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that combine local resources as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Azure hybrid cloud planning and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent offers national remote phone support and consulting services for companies who operate UNIX, Linux, or Solaris networks or whose information systems include a mix of UNIX/Linux and Microsoft Windows technology. Remote technical support offers optimum leverage for your IT budget by extending user efficiency and limiting the time billed for computer repair services. Sophisticated remote support tools and experienced service specialists and engineers allow Progent to handle most IT issues without squandering time and expense by going to your site. In most of situations your IT problems can be remediated by telephone or through a combination of telephone help and remote network analysis. Progent can make available Cisco CCIE network engineers and CISSP and ISSAP certified security professionals to assist you with the most difficult system problems.
Progent's Microsoft-certified Excel and Office 365 Excel application consultants can provide a broad variety of online services to help your organization to design, program, test, install, administer, and troubleshoot applications powered by any release of Microsoft Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can help your business to move your legacy Excel applications to the newest versions of Excel, support Excel on iOS-based iPhones and iPads and Google Android phones and tablets, and identify and fix compatibility problems between various releases of Office Excel. Progent can provide on-demand help to clients looking for a quick fix to a stubborn problem associated with Excel and Progent can also provide comprehensive project management support for upgrading or developing mission-critical applications based on Excel. Progent's cost-effective webinar training for Office Excel can be customized to meet the special requirements of individuals or groups.
Small to middle size companies can now get all the benefits of Microsoft System Center Operations Manager 2007 and in addition have quick access to Progent’s Microsoft and Cisco Premier network support professionals. With Progent's economically priced IT support packages, small and midsize businesses can select a basic Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing package. Progent offers expertise in System Center Operations Manager to offer small business information systems enterprise-class availability, protection, and performance.
ProSight Data Protection Services ECHO from Progent provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information.
Progent's certified Microsoft Windows 2000 consulting staff can show you how to optimize the functionality of your current Windows 2000 Servers and can streamline system administration, offer tech support and repair, and strengthen security. Progent can also help you create, rationalize, and execute a plan to migrate from Windows Server 2000 to Windows Server 2003. Progent is experienced in designing pilot installations to eliminate the obstacles involved with moving to Windows 2003 Server by identifying possible hardware and application compatibility problems.
Progent's Cisco-certified CCIE consultants can assist organization to configure, manage, update, tune and troubleshoot Cisco Catalyst switches. Progent can also help your business to enhance the security of Catalyst switches and move smoothly from legacy appliances to current models.
Progent can assist companies of all sizes to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network administration and lower equipment investments. Microsoft Azure includes a wealth of cloud services and Progent can assist you to evaluate the benefits and limitations of different cloud computing models you can use with Azure. Progent can help you administer cloud-based or hybrid cloud and local applications and resources and ensure that you sidestep the typical errors small organizations make when migrating to the cloud. Progent can assist you to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also show you how to configure perimeter firewalls and IPsec VPN connections and also to integrate iPhones and iPads and Google Android handhelds.
Progent's Microsoft-certified consulting experts have over a decade of experience designing, implementing, enhancing and repairing Microsoft SCOM environments and offer companies of all sizes expert remote or onsite consulting support for System Center 2012 Operations Manager. Progent can help you to plan an architecture for SCOM 2012 servers that provides the performance and availability needed to watch over your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to install and set up Microsoft SCOM 2012 management packs based on industry best practices for tracking network fabric and both Microsoft and 3rd-party apps and services. In addition, Progent can deliver fast online or onsite troubleshooting to assist you to fix serious problems uncovered by Microsoft SCOM 2012.
Progent can provide economical remote support for all editions of Microsoft Office Access including desktop and browser-based versions and can provide expert help for Access application programming, database conversion, performance optimization, report design, and troubleshooting. Progent also offers tailored webinar training for Access application development and database administration.
Configuration Manager 2016 automates application and device provisioning and updating, centralizes security and compliance settings control, keeps track of network resources, guards against company data leakage, provides network health monitoring, enables secure self service, and delivers a single control mechanism for managing mixed-OS ecosystems running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud integration specialists can help businesses of any size with any aspect of designing, installing, operating and troubleshooting a SCCM 2016 solution for local, cloud-based, or hybrid environments.
Progent can provide the expertise of certified consultants as well as seasoned database application developers, database administrators, project management experts, Cisco-certified network engineers, disaster recovery/business continuity planning specialists, and security consultants to help you to assess the likely advantages of Microsoft SQL Server 2012 for your business, set up test systems at your datacenter or at Progent's test lab, design and execute out a smooth migration to SQL Server 2012 from previous releases of SQL Server or from other RDBMS solutions, and configure a cost-effective and safe network infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server 2012.
Progent can provide cost-effective remote access to an Oracle MySQL RDBMS DBA or software programmer and can help organizations of any size to integrate and support MySQL in a reliable network environment that offers advanced speed, scalability, and protection. Progent also has proven skill helping businesses migrate applications from Oracle to MySQL.
Altaro VM Backup software offers small and mid-size businesses a dependable and affordable platform for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in local, remote, distributed, and cloud-hosted architectures and also supports cost-effective cloud backup to Microsoft Azure storage. Top features include industry-leading inline deduplication to reduce backup storage needs, Continuous Data Protection with backup intervals as little as five minutes for minimizing your exposure to data loss, advanced encryption, item-level recovery capability for individual files and emails, support for Windows Server Cluster Shared Volumes (CSV) and VMware vCenter for managing large-scale deployments, and the ability to leverage Microsoft VSS technology to back up live virtual machines with zero downtime. Progent is a certified Altaro partner and offers a wide array of consulting services to assist you to design, install, manage and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup software.
Progent's Ekahau-certified Wi-Fi site design experts can assist you to design, install, enhance, manage and debug a Wi-Fi solution adapted to your building. Progent can provide remote or onsite support for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF signal measurement, Ekahau Analyzer for troubleshooting RF signal problems, and Ekahau Insights for managing the performance of multiple Wi-Fi networks.
Windows 8.1 is designed to power computers from smartphones and tablets to power-user desktops. An abundance of new and improved capabilities, such as its touchscreen support and iconic tile user interface, offer a wide range of advantages for companies who know how to put them to work. Progent's Microsoft-certified consultants can help bring your business up the learning curve with Microsoft Windows 8.1 and make sure you derive significant business value from the operating system's many new and enhanced technologies.
Progent's Cisco-certified wireless networking consultants can provide remote and on-premises consulting and support services to help your organization to plan, install, manage, optimize, and debug wireless deployments that incorporate Cisco's Meraki access points. Progent's experts can also assist your organization to plan and deploy hybrid networks that integrate local and cloud-based services and that provide easy access, advanced protection, streamlined management, and dependable operation for all your mobile and desktop devices.
ProSight Data Protection Services ECHO provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data.
Microsoft Systems Management Server 2003 provides extra capability for change and configuration management of Windows-based systems through SMS Feature Packs. Feature Packs reduce the net operational expense of managing and configuring software by making it easier to copy system images, manage mobile devices, and operate management utilities. In addition to alerting you about techniques to save management costs by deploying Microsoft SMS 2003 Feature Packs, Progent's consulting experts can show you how to prepare and perform IT tasks that cover areas that Feature Packs are designed to streamline. Progent's adoption and upgrade services can lower spending and reduce business disruption as you transition to the latest operating systems and applications. Progent's wireless consulting experts can show you how to develop efficient procedures and standards to manage handheld computers and intelligent portable communication devices so your mobile workforce remains productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can help you design a security strategy that includes standards, procedures and technologies to keep your IT network safe.
Hyper-V 2016 incorporates key technologies first designed for and proven on Azure, one of the world's biggest public clouds. This significantly improves the ability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, availability, scale, manageability, dependability and disaster recovery. Progent’s Microsoft-certified consulting team can assist you to evaluate the benefits of Hyper-V 2016 for your organization, set up test environments to confirm the ability of Hyper-V 2016 to run your critical workloads, plan a cost-effective network architecture for a cloud-centric or hybrid deployment, create and execute a non-disruptive migration strategy, train your IT management and technical support staff, and provide ongoing consulting and troubleshooting support to make sure that your Hyper-V 2016 solution delivers the highest possible business benefit.
Cisco Unified Communications Manager (Unified CM), previously branded CallManager, functions as the center of Cisco's communications and collaboration platform. CUCM and Cisco Unified CM Express provide a location-independent IP-PBX by integrating with unified messaging apps that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent's Cisco-certified network consultants can deliver efficient and affordable remote and on-premises support to assist businesses of all sizes to create and administer Unified CM deployments by providing Unified Communications Manager configuration and troubleshooting consulting services that add optimum business value. Progent's consultants can help with any aspect of CUCM configuration and debugging in areas such as integrating VoIP phones and Video phones, designing dial plans, setting up SIP connections and PSTN support, installing Cisco ISR routers with CUBE VoIP networking support, designing Cisco UCS server failover solutions for survivability, capacity planning, and integration with Exchange and Skype for Business.
System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and simplified restore functions for Microsoft environment. Data Protection Manager 2016 offers application-sensitive backup for critical workloads like Microsoft SQL, Exchange and SharePoint, backs up Windows and Linux virtual machines, supports VMs running on Windows Hyper-V and VMware, and can use Azure for convenient cloud backup and recovery. Progent's Microsoft-certified experts can help businesses of any size to plan, implement, manage, and repair a multi-site backup/recovery solution built around System Center 2016 Data Protection Manager. Progent can help you to upgrade from a previous version of Data Protection Manager or from an outdated solution, and Progent can tune your SCDPM 2016 ecosystem for on local, colocated, cloud-based or hybrid deployment models. Progent can provide remote or onsite support and can deliver occasional expertise to resolve technical bottlenecks or deliver comprehensive project management support to make sure you finish your SCDPM 2016 initiative on time and within your budget.
Progent's Microsoft-certified ISA Server 2004 consultants have extensive backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for IT networks with many sites, remote users, and line-of-business eCommerce applications. Progent's Microsoft Firewall consultants are available to assist your company in planning and deploying an installation of ISA 2000 Server or ISA Server 2004 that supports your network protection requirements without adversely restricting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other up-to-date editions of ISA Server.
Progent's expert consultants can help you design and deploy a smooth in-place Microsoft Exchange 2007 migration plan that avoids network downtime, simplifies long-term support demands, and makes your Exchange Server 2007 easy to manage. For complex multiple server or multi-location upgrades, Progent has the knowledge and experience to complete your project rapidly and affordably. Progent's Exchange 2007 support, repair, and design offerings include assistance with the configuration of third-party enhancements of Exchange 2007 Server and the creation of unified messaging solutions based on Microsoft Exchange 2007 Server.
Fortinet next-generation firewalls are leaders in offering top performance for SSL inspection. Progent's Fortinet FortiGate firewall consultants can assist your business to integrate your Fortinet FortiGate security appliances to protect all your IT assets at the enterprise edge, within the data center core, at branches, and at the cloud edge.
Cisco's Firepower Next Generation Firewalls deliver a significant performance boost over Cisco's previous-generation ASA 5500-X firewalls and include centralized management of modern cybersecurity features such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE firewall consultants can assist you to design and execute an efficient migration to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower appliances with Cisco's cloud-based services to build and centrally manage network environments that span branch offices, data centers, and cloud resources.
Progent can show you how to plan, configure, manage, and repair a viable Wireless LAN infrastructure, recommend appropriate hardware and software, and integrate wireless access points, bridges, radio antennas, wireless controllers, and various wireless products. Progent can also help you build a complete wireless network security strategy that is well aligned with the security plan for your entire corporate network.
Progent is among the most qualified network consulting firms for creating email and messaging systems powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small businesses derive all the advantages of Exchange Server 2000 under typical situations such as updating from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and using managed services for your Exchange 2000 Server support.
Cisco's Firepower NGFWs Firewalls deliver a significant performance boost compared to Cisco's popular ASA 5500-X firewalls and include unified management and automation of modern security capabilities like application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall experts can help your organization to design and carry out a smooth migration to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower appliances with Cisco's security services to create and centrally control network ecosystems that span local offices, data centers, and cloud resources.
Progent uses an enterprise-class support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local service organizations who provide minimal documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports sent by each staff member to every customer. The discipline of detailing and organizing service activity allows more effective support and eliminates a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
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ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of the time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it.
Microsoft Exchange Server 2013 incorporates major enhancements to the functionality of Exchange 2010 and delivers powerful innovations plus a revamped structure. These improvements affect key areas like manageability, high availability (HA), compliance, cost of ownership, teamwork, extensibility, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to understand the possible business benefits of upgrading to Exchange Server 2013, design a cost-effective validation and deployment strategy, and educate your IT staff to maintain your Microsoft Exchange Server 2013 solution. Progent can also provide ongoing online consulting and management services for Exchange Server 2013.
Progent’s Microsoft certified professionals offer small and midsize businesses expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and ISA Servers contain a full featured application-layer aware firewall that can secure your IT system from attack by external and inside sources. Forefront Threat Management Gateway and ISA Server provide thorough inspection of Internet protocols such as HTTP, which enables these security platforms to uncover many attacks that can get by traditional firewalls. The combined firewall and VPN structure of Forefront Threat Management Gateway and ISA Server support stateful filtering and inspection of all VPN traffic. ISA Servers are the centerpiece of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you strengthen your network protection through experienced planning and integration of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft consultants can help you to configure Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot any version of ISA Server, or migrate from ISA Server environments to Microsoft Forefront Threat Management Gateway.
Progent's certified engineers can assist you to pilot Microsoft Windows 7 to confirm application and driver compatibility and to determine its speed and reliability operating in your environment. Progent can also show you how to assess the potential business benefits of adopting Windows 7. If you decide that Windows 7 makes sense for your business, Progent can help your IT organization to plan and execute a smooth upgrade to Windows 7 from a an older release of Windows.
Progent's Cisco-certified Wi-Fi networking consultants offer remote and on-premises consulting and troubleshooting services to help your organization to plan, configure, manage, optimize, and debug wireless deployments that utilize Cisco's Meraki APs. Progent can also assist you to design and deploy hybrid networks that integrate on-premises and cloud-hosted resources and that provide seamless connectivity, enhanced protection, streamlined management, and dependable operation for all your mobile and desktop devices.
Remote management cards offer network administrators complete control over a server without the requirement for an on-site visit. Using these management cards, all console screen information plus keyboard and mouse functionality are transferred to an off-site session to an IT expert who can be located anywhere in the world. Progent's Microsoft and Cisco certified consultants can assist you to plan, deploy, and support a fault-tolerant business network that incorporates remote server management cards and Progent can use these remote management cards to deliver efficient off-site technical help. Progent has experience with a variety of remote server management cards such as Aten IP9001 remote management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote server management cards, and Peppercon eRIC remote management cards.
Microsoft Forefront TMG 2010 builds on the powerful security capabilities of ISA Server 2006 and provides a easily administered Internet gateway that acts as a single-server platform for an array of security functions including an multi-layer firewall, URL filtering, antimalware, IPS, reputation services, Virtual Private Network control, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 provides advanced web security reporting capabilities, permits custom reporting generated by SQL Server, works with Active Directory to streamline policy enforcement, and can be operated as a virtual machine to cut expenses and improve recoverability. Progent's Microsoft consultants can assist you to design and execute test and production deployments; integrate Forefront Threat Management Gateway with Windows 2008 R2, Active Directory, SQL Server, Exchange Server, and Microsoft SharePoint; set up Microsoft Forefront Threat Management Gateway to operate on a virtual machine with Microsoft Windows Hyper-V; and provide continuing consulting and troubleshooting. Progent's consultants can also assist your organization to migrate economically to Forefront TMG 2010 from ISA Server.
The Contact Center support delivery model adopted by Progent offers small businesses an effective alternative to dependence on freelance service individuals by offering extensive technical knowledge shared by multiple support groups, optional round-the-clock access to urgent assistance, fast escalation to top-level engineers for solving the most complex issues, support consistency and reliability, quick follow through enforced by seasoned service administrators, a selection of convenient techniques for requesting support jobs, and a high level of process visibility enabled by trouble ticket updates and available through a web portal.
Progent's Windows Server 2016 disaster recovery/business continuity experts can assist your organization to design a disaster recovery solution based on Microsoft's cloud-tested Failover Clustering technologies including Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using commodity equipment, Virtual Machine Load Balancing for enhancing the speed and resilience of Failover Clusters while minimizing capital investment and operational expenses, and Cloud Witness for fast, economical creation of a stretch cluster quorum witness.