Microsoft Dynamics Customer Relationship Management helps small businesses nurture profitable client interactions. Built-in Sales and Customer Service components allow in-house staff to share data to help promote sales success and offer steady, efficient customer service. Progent can set up the most sensible server and communications environment, including local and offsite wireless access, to back Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MSCRM consultant who can show you how to combine Microsoft Dynamics CRM with your sales or customer support databases.
Microsoft Dynamics GP 2015 R2 introduces a revamped design that improves cloud integration, works with the most popular handheld devices, permits single sign-on with Azure AD, and tightens security. Microsoft Dynamics 2015 R2 also simplifies management reporting, incorporates nine new Workflows, expands the Web Client, and delivers more than 100 enhancements to various applications. Progent's Microsoft-certified consultants have the depth and breadth of technical skills and experience to address the critical IT and business issues involved with upgrading to Microsoft Dynamics GP 2015 R2 and can assist your organization to carry out an efficient migration that will optimize the business value of your investment in this mission-critical platform.
Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that need critical updates, or resolving performance problems.
Progent's Reseller Program for IT Service Firms lets you take advantage of Progent's information technology engineers while retaining your own brand as a seamless extension of your network services team.
Progent’s IT outsourcing support offerings for small businesses include planning 2003 Server, Microsoft .NET Server, and Microsoft BackOffice systems, coordinating migrations Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk services, online and on-site repair, resolving stubborn integration problems, and producing a company-wide security plan. Progent can help you enhance system availability and performance with non-stop configuration, redundant network topology, and proactive server monitoring. Progent also provides project management help for major upgrades and can assist with needs definition, product identification, BOM production, vendor qualification, procurement coordination, and full documentation. Progent’s IT outsourcing service also features training for office productivity programs such as Microsoft Office.
The clustering technology incorporated into the high-end versions of Windows Server 2008 is dramatically redesigned to streamline the installation, setup, and management of clusters that provide greater levels of system availability, security, efficiency, and flexibility. New or enhanced capabilities include automated cluster verification, revamped setup and installation, unified cluster management, new cluster infrastructure for increased uptime, better security and quorum models, fewer failure points, greater disk and RAM capacity, and enhancements for geographically dispersed clusters. Progent's consultants can assist you evaluate the advantages of Windows clustering, design and execute an installation, train your IT personnel to administer your failover clusters, deliver continuing consulting and technical help services, and create and test a disaster recovery procedure.
Progent’s Microsoft-certified consultants can help your organization to update your workstations from 32 to 64 bits. Progent can help you to calculate the risks and benefits of moving to 64-bit PC desktop processing, plan an efficient upgrade process that reduces operational disruptions, and offer inexpensive, professional remote support to assist you to install 64-bit PC desktop operating systems and applications on your existing hardware.
Progent provides national remote phone support and troubleshooting services for companies that operate Sun Solaris networks or whose information systems feature a combination of Solaris and Microsoft products. Remote network consulting provides optimum return for your IT budget by protecting user productivity and limiting the hours charged for computer repair services. Advanced remote access technology and experienced service specialists and engineers combine to enable Progent to handle most network issues without squandering time and money by traveling to your location. In the vast majority of situations your network problems can be remediated over the phone or through a combination of phone support and remote access. Progent can make available Cisco certified CCIE network experts and CISA and CISM premier security professionals to assist with the most difficult network problems.
Progent can help your organization to plan a migration to Microsoft Teams from Skype for Business Online or Lync Server and install, administer, and debug a cloud-based or mixed deployment of Microsoft Teams. Progent can help you to integrate Teams with Microsoft 365 apps, Exchange Online, SharePoint, and your phone infrastructure.
Progent's management team includes industry professionals with years of background providing computer consulting services, technical support, and strategic information system planning to businesses ranging from startups to Fortune 500 companies. Great service requires great personnel, and Progent is proud to have assembled a management team able to provide customers with the top service value available anywhere.
Altaro VM Backup offers small organizations a reliable and affordable platform for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud architectures and also supports low-cost cloud backup to Microsoft Azure Block Blob storage. Headline capabilities include state-of-the-art inline deduplication to cut backup storage requirements, Continuous Data Protection with backup spacing as little as five minutes for reducing your exposure to data loss, military-grade encryption, item-level restore options for specific files and emails, extensive support for Windows Cluster Shared Volumes (CSV) and for VMware vCenter for handling larger deployments, and the ability to leverage Microsoft VSS technology to back up online VMs without downtime. Progent is a certified Altaro partner and can provide a wide array of services to assist you to design, install, manage and troubleshoot a backup/restore system powered by Altaro VM Backup.
Small to mid-sized companies can now get all the advantages of System Center Operations Manager 2007 and also have fast access to Progent’s Microsoft and Cisco Premier network support professionals. With Progent's economically priced IT support packages, small and midsize organizations can choose a basic Microsoft System Center Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing package. Progent offers expertise in System Center Operations Manager to provide small business information systems world-class availability, protection, and productivity.
Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks.
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities including listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales processes, merchants can broaden their market, lower their cost of sales, improve response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and training so you can shorten development time and costs and expedite your ROI.
Cisco's Small Business series of APs are Linux-based devices designed as entry-level wireless APs for light workloads. Progent's Cisco CCIE wireless network infrastructure experts can provide remote or onsite configuration and troubleshooting support to assist your organization to design, implement, update, tune, manage and debug Cisco Small Business wireless AP environments of any size or topology.
Progent's ProSight portfolio of managed services are designed to provide businesses who have minimal internal IT support staffs with affordable access to enterprise-class management platforms and consulting expertise. Advantages of the ProSight catalog of managed IT services include predictable IT management expenses, automation of common administrative processes, continual adoption of new information technology, graceful migration from legacy technology to up-to-date solutions, improved alignment of information technology with business goals, access to seasoned IT experts, and allowing management to focus on business issues instead of fast-evolving network technology.
After Hours Microsoft Project Server Reporting Specialist
Progent's Juniper Networks-certified network consultants can assist your company to plan and deploy Juniper Firewall/VPN technology, optimize and support your infrastructure, and upgrade smoothly from discontinued devices to current versions. Progent's Junos OS consultants can offer support for Juniper's premier network control software to enable you to streamline the administration and strengthen the security of your Juniper VPN devices and firewalls. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS operating system productss and can assist you manage environments that include a mix of Juniper's software platforms.
Progent can provide enterprise customers the services of a NetApp-certified consultant for online or on-premises support for NetApp's entire line of SAN products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud architecture, SnapMirror data replication, SnapVauly continuous backup, Virtual Storage Console for VMware vSphere, MultiStore for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Areas of NetApp SAN solutions supported by Progent include system dsign, hybrid-cloud deployment, virtualization, migrations, transparent patching, system management, security and compliance, high availability, and troubleshooting. Progent can provide Level 3 support to help you to take care of problems with NetApp SAN storage environments efficiently following leading practices.
Progent's consultants can provide Apple macOS and Mac OS X users a variety of services such as workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Entourage and Exchange Server help, network protection services, and custom training. Progent can help clients to migrate to macOS from Mac OS X or earlier editions of OS X and Progent can provide expertise with Apple Mac application software. Progent's specialists in Apple technology can also help your business with Apple iPhone support and iPad synchronization, or migrating to Apple's iCloud services. For computer networks based exclusively on Mac OS X or for systems with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the complexity of designing, configuring and supporting a network environment that is reliable, secure, fast and aligned with your company's business goals.
Progent's pricing model is to bill for phone support and on-premises help by the minute. Consequently, you owe just for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no minimum fee and requires no retainer for support services delivered during normal business hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity avoids large invoices for quick repairs so you won't be forced to allow less critical problems to fester.
Progent's background delivering Microsoft .NET support and Microsoft SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms make it possible to create specialized mission-critical programs and eCommerce environments that integrate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting services can help you design reports that let you analyze your business more effectively, turning uncooked data into useful understanding of your business.
Progent offers several network security packages designed to provide larger institutions a professional and thorough network security audit from a team of premier security consultants. All Progent's network security evaluation packages feature a collection of services including network scans from inside and from beyond your network firewall, professional analysis of results by accredited security consultants, creation of a report documenting the results, plus an interactive concise executive summary and an extensive interactive review for in-house IT engineers.
Progent's Cisco-certified Wi-Fi networking experts can provide online and on-premises consulting and support services to help you to plan, install, administer, optimize, and repair Wi-Fi networks that incorporate Cisco's Meraki APs. Progent's consultants can also assist your organization to plan and implement hybrid environments that combine on-premises and cloud-based services and that provide easy access, enhanced protection, unified management, and dependable performance for all your mobile and desktop devices.
Project Server Time Reporting Technical Support Services
The Contact Center support delivery model used by Progent offers small companies an efficient option to dependence on independent service individuals by offering extensive expertise accessible to multiple support groups, optional round-the-clock access to emergency assistance, fast escalation to world-class experts for solving the most difficult problems, support consistency and reliability, prompt follow-up overseen by veteran IT service administrators, a choice of easy-to-use ways for requesting service jobs, plus a high level of progress visibility enabled by ticket tracking and available via a web portal.
Progent's ProSight Email Guard uses the services and infrastructure of leading information security companies to deliver centralized management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall.
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex management activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that need critical software patches, or resolving performance problems.
Progent can help businesses of all sizes to migrate all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network administration and reduce hardware expense. Microsoft Azure includes a wealth of cloud services and Progent can assist you to understand the benefits and limitations of different cloud networking models supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises apps and network infrastructure and make sure you avoid the typical mistakes small companies make when migrating to the cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also help you to prepare perimeter firewalls and IPsec VPN connections and to integrate Apple iOS devices and Android smartphones and tablets.
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, optimize and debug their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that require critical updates, or isolating performance problems.
When conducting IT projects for corporate clients, Progent follows a phased methodology driven by defined milestones so as to achieve budgetary, timing and technical targets while reducing productivity disruption. Progent's Enterprise Services Project Methodology follows industry project management procedures derived from the best practices defined by the Microsoft MSF methodology which includes requirements definition, architecture proposals, test models, design tuning, and professional implementation. All facets are recorded to make available a comprehensive summary of IT services delivered and to assist in ongoing system support.
Microsoft supports transparent hybrid ecosystems that integrate Office 365 Exchange Online and on-premises Exchange deployments. This allows you to have some mailboxes located on your corporate datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consulting team can assist you with any phase of planning, integrating and debugging your hybrid Office 365 Exchange Online deployment. Progent's Exchange specialists can provide occasional support to help you resolve stubborn technical issues and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 initiative is completed on schedule and within budget.
Progent offers expert remote support services to help businesses connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that utilize local IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration support services such as Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Dynamics GP 2015 R2 (formerly Great Plains) introduces a new design that improves cloud readiness, works with popular smart phones and tablets, allows single sign-on with Microsoft Azure AD, and tightens security and compliance. Dynamics 2015 R2 also streamlines reporting, includes new Workflows, extends the Web Client, and adds more than 100 enhancements to its library of applications. Progent's Microsoft-certified consultants offer the broad technical skills and experience to address the many IT and business challenges involved with upgrading to Microsoft Dynamics GP 2015 R2 and can assist your organization to carry out a smooth migration that will optimize the return on your investment in this powerful product.
Progent's certified professionals can help you analyze the potential advantages of Hyper-V-based virtualization for your business, perform test installations to validate Hyper-V's operation with your production software, evaluate your network architecture for optimal performance with virtualization solutions, assist you in moving to Microsoft Windows Server 2008 and setting up Hyper-V, educate your network management staff to monitor and manage Hyper-V, offer expert consulting support for enhancing the protection of your virtual servers, establish and test business continuity processes that maximize network uptime, and provide continuing consulting and technical support including low-cost online troubleshooting and turn-key Help Desk outsourcing.
Progent's Microsoft-certified engineers offer advanced expertise in deploying, managing and troubleshooting any edition of Microsoft Project, Microsoft Project Server, and Project Online and can provide a broad variety of affordable remote support services following proven best practices to assist organizations of any size to get all the benefits of this leading platform. Support services offered by Progent include solution planning, installation and upgrades, strategies for secure collaboration among onsite and remote or mobile users, network optimization, and customized online training.
Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine local resources as well as public clouds. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud integration support services such as Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has 20 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the support of a certified VMware VCDX expert to help you design, deploy, manage and repair VMware vSphere and vCloud-based virtualization solution for local networks, cloud environments, or hybrid systems. Progent offers world-class expertise for deploying and configuring VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery and application continuity. Progent offers extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide high availability, fault tolerance, and disaster recovery.
Microsoft Project Server Workflow Training Professional
Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small or mid-size organization's servers in an environment that delivers the maximum level of dependability and scalability and is in addition simple to move to another host. ProSight Virtual Hosting and management options are built on proven virtualization architectures that enable small companies with multi- platform environments to economize dramatically on the costs of capital equipment, system support, and network management while achieving enterprise-class reliability and an unprecedented degree of vendor independence.
Microsoft supports transparent hybrid ecosystems that integrate Office 365 and local Exchange deployments. This permits you to have some Exchange mailboxes hosted on your physical datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can assist you with any facet of designing, implementing and troubleshooting your hybrid Office 365 Exchange Online solution. Progent's Exchange consultants can provide as-needed expertise to help you through challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange solution is completed on schedule and on budget.
Progent's certified professionals can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, develop pilot environments and rollout strategies, optimize your network infrastructure for on-premises, multi-site, cloud-based, and partial-cloud environments, educate your IT support staff, create an enterprise-wide security plan, streamline network management, help with creating applications, and generate and validate a disaster recovery/business continuity plan.