Progent has a long background delivering a broad range of remote network support and emergency troubleshooting services to local governments and school districts throughout the U.S. Progent is one of the industry's pioneers in providing expert online network consulting and has provided network support to organizations in every state. Remote support saves travel expenses and solves issues faster than on-premises service calls.
Progent's Apple Mac support consultants can assist you with a wide range of system infrastructure issues such as network architecture, remote and mobile connectivity, internetwork communication, security, and new technologies including VoIP and high-speed wireless networking. For business networks built exclusively on Mac OS X or for systems incorporating a combination of Mac, Linux/UNIX and Windows powered servers and workstations, Progent has the experience and depth to handle the complexity of designing, integrating, and supporting a system architecture that is reliable, secure, productive and supportive of your corporate objectives. Progent can help you configure Apple's Xserve enterprise servers, Xserve RAID non-stop storage products, and Apple's Xsan SAN solution. Progent can also provide skilled experts to help you with Cisco routers and switches.
Progent offers consulting services for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you choose, configure, and maintain a WatchGuard Firewall/VPN appliance that fits your network security needs and budget. Progent can assist you to manage outdated WatchGuard firewalls or upgrade efficiently to current WatchGuard firewalls.
Progent's Microsoft-certified consultants have over a decade of background designing, deploying, enhancing and repairing SCOM environments and can provide companies of all sizes expert online or onsite consulting support for System Center 2012 Operations Manager. Progent can assist your company to plan a topology for Microsoft SCOM 2012 servers that provides the performance and resilience needed to watch over your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also help you to import and set up Microsoft SCOM 2012 management packs based on leading practices for tracking network infrastructure and both Microsoft and third-party apps and services. In addition, Progent can deliver responsive remote or on-premises technical support to help you to fix serious problems uncovered by Microsoft SCOM 2012.
Progent can provide cost-effective online consulting services for all editions of Microsoft Access including desktop and browser-based versions and offers advanced support for application programming, database migration, performance optimization, BI reporting, and maintenance. Progent also can provide custom online classes for Office Access development and DBA services.
Progent's veteran group of IT consultants and subject matter experts have extensive experience providing remote and on-premises support for businesses of any size who want to integrate Android phones into their information systems so that mobile clients can work together from virtually anywhere. Progent has the breadth of know-how to solve network issues that span multiple vendors and that entail a mix of legacy and up-to-date technology. Progent provides budget-friendly online expertise to assist you with any facet of designing, deploying, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can deliver as-needed technical support to assist you to resolve particularly stubborn technical issues, or Progent can provide comprehensive project management services to help you complete strategic IT initiatives on schedule and within budget. Progent can help with on-premises, cloud-based, or hybrid network environments and can provide expertise with all major operating systems, applications, management utilities and network infrastructure. Progent also can provide customized group or one-on-one classes to help you manage and use Android phones and tablets to maximize their business value.
Progent has been delivering SharePoint support since the first product was published over two decades ago, and Progent has the breadth and depth of IT know-how to help businesses of all sizes to design and carry out a SharePoint Server 2013 deployment and create SharePoint Server 2013 applications that add substantial business value to your information network. Progent's Microsoft-certified consultants can help you to assess the business advantages of migrating to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from another collaboration solution; determine whether an in-house, online or hybrid configuration is best suited for your busi9ness; and pick the right version of SharePoint 2013 for your purposes. Progent can provide full project management support or can help in individual jobs associated with your SharePoint 2013 migration.
Progent's Microsoft-certified failover clustering consultants can assist companies of all sizes to assess the benefits of deploying Windows Server 2012 failover clustering technology to create an advanced fault-tolerant/disaster recovery solution, help you to plan and install a Windows Server 2012 environment, deliver online and on-premises consulting expertise and technical support for failover clusters that include physical servers or virtual machines, and help you to centralize the administration of clustered servers.
Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small or mid-size organization's servers in an environment that delivers the highest degree of availability and expandability and is also simple to transfer to another host. ProSight Virtual Hosting services are based upon proven virtualization architectures that allow small and midsize companies with multi- platform environments to save significantly on the expense of capital investments, system maintenance, and IT administration while benefiting from enterprise-class fault tolerance and an unmatched level of vendor flexibility.
Progent's pricing policy is to charge for phone service and on-premises visits per minute. As a result, you owe exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no minimum charge and requires no retainer for services provided during regular working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity does away with big invoices for fast fixes so you will not be tempted to permit minor problems to fester.
Progent is among the most expert network support companies for creating e-mail systems based on Exchange 2000 Server. Progent specializes in helping small and mid-size companies get the full benefits of Microsoft Exchange Server 2000 under typical scenarios including updating from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 support.
Progent can help businesses of any size to migrate any part of their computing infrastructure to Microsoft Azure. This can streamline network management and reduce hardware expense. Azure offers a wealth of cloud services and Progent can assist you to understand the advantages and restrictions of different cloud networking models you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and local applications and resources and ensure you sidestep the typical errors small companies make when migrating to a public cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, manage user identity with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also show you how to configure perimeter firewalls and VPN connections and to integrate iPhones and iPads and Google Android smartphones and tablets.
Progent provide organizations of any size world-class network online or onsite consulting services for information systems based on Microsoft Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified IT consultants also can provide security expertise for businesses ranging from the small office to the worldwide enterprise.
System Center Configuration Manager automates software deployment at scale, streamlines security and compliance settings management, inventories network resources, protects against company data leakage, performs health monitoring, allows secure end-user self service, and delivers a common point of control for managing mixed-operating system networks running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud specialists can assist businesses of any size with any facet of planning, installing, using and troubleshooting a System Center Configuration Manager deployment for local, cloud, or hybrid networks.
For custom application creation, Progent can supply programming experts to produce business software in areas such as commercial transaction webs, web site design, Microsoft Business Solutions products such as Great Plains Software accounting system, and specialized management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent's consultants can use Internet Information Services to create company-specific eCommerce solutions powered by Microsoft ASP.NET. Also, Progent can provide expertise in a broad range of custom program development environments including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also can provide specialists in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
Progent can assist you to evaluate the wealth of subscription plans offered with Microsoft 365, formerly branded Office 365, and integrate your network with Microsoft 365 so you realize maximum business value. Progent offers expertise with multi-vendor environments that incorporate Windows, macOS or OS X, and Linux technology. Progent can also assist your business to create and manage hybrid ecosystems that seamlessly integrate local and cloud-based products and services.
Progent's Microsoft-certified Windows Server 2000 experts can provide computer help and information technology consulting services for the entire line of Microsoft .NET Servers, Windows Server 2000, and Microsoft Windows Server 2003. Progent's Windows Server 2000 configuration, update, and troubleshooting offerings include system design, deployment, project management, local and off-site support, Call Center outsourcing, expert security consulting, full service outsourcing, and cost-effective co-sourcing.
Progent's Help Desk Call Center management and co-management service programs help organizations to save money, enhance output, and adjust quickly to sudden changes in business environments.
Progent can help you to design a migration to Teams from Skype for Business or Lync Server and install, manage, and debug a cloud or hybrid implementation of Microsoft Teams. Progent can help you to connect Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your PBX.
Progent's Helpdesk outsourcing and co-sourcing service programs allow companies to cut costs, increase productivity, and adjust rapidly to sudden changes in economic conditions.
Progent utilizes the Flexential Tampa data center primarily to deliver private cloud hosting services. Progent maintains a group of network consultants based in the Tampa area, and Progent can also provide online support from Progent's nationwide team of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and senior disaster recover preparedness experts. Progent can also assist your business to design and carry out a migration to the Flexential facility with services like designing solution architecture, specifying hardware components, system configuration and testing, troubleshooting, streamling remote network management, and educating your IT staff.
The CISA accreditation is a prestigious qualification that indicates mastery in IS security audit and control. Certified by the American National Standards Institute (ANSI), the CISA accreditation has candidates pass an extensive examination given by the ISACA professional association. Progent offers the expertise of a CISA-Certified Cybersecurity audit professional trained to assist companies in the areas of information systems audit process, IT governance, systems and infrastructure ROI, information technology service delivery, protection of information resources, and disaster recovery planning.
Progent offers nationwide remote technical support and troubleshooting services for businesses who run Apple macOS and OS X environments or whose information systems feature a mix of Mac and Microsoft Windows products. Progent's consultants can provide Mac users a range of services including desktop assistance, migration to the latest version of macOS from earlier versions of Apple macOS or OS X, plus help with Mac applications. Progent can also assist you with Apple iPhone and iPad synchronization and troubleshooting, or moving to iCloud services. Online IT help provides maximum leverage for your IT dollar by protecting user efficiency and shortening the hours billed for network repair services. Sophisticated remote support technology and skilled service specialists and engineers allow Progent to handle most network problems without wasting time and money by going to your location. In the vast majority of cases your network issues can be remediated over the phone or through a mix of phone support and online access. Progent can offer the services of Cisco CCIE infrastructure engineers and CISA premier security specialists to assist you with the toughest system problems.
Microsoft Windows Server 2008 R2 features high levels of speed, protection, fault tolerance, scalability, and versatility that improve productivity of local, branch office, and mobile workers. Progent's Microsoft-certified experts can deliver affordable online consulting, troubleshooting, and education services to help you to design, implement, and maintain Microsoft Windows Server 2008 R2 to add significant business value to your network.
Progent's certified ISA Server 2004 consulting experts have long experience with Internet Security and Acceleration Server developing ISA Server-based security installations for IT networks with many sites, remote workers, and line-of-business web applications. Progent's ISA Firewall experts are available to help your company in designing and implementing a configuration of ISA Server 2000 or ISA Server 2004 that supports your network protection needs without overly limiting your IT system accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other up-to-date versions of Internet Security and Acceleration Server.
Progent's certified professionals can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, create pilot environments and rollout plans, tune your network for local, multi-location, cloud-based, and partial-cloud environments, educate your IT management team, develop a corporate-wide security strategy, automate network administration, assist with application development, and build and test a DR/BC plan.
Progent's CISSP-certified network security experts can assist businesses of all sizes with any facet of IT security. Progent can help implement efficient security solutions that protect a small business from advanced malware attacks or Progent can design, configure, and monitor a comprehensive security environment for hybrid enterprise networks that accommodate onsite, online, and mobile clients sharing IT resources distributed over a mix of physical datacenters and public and private clouds.
Progent's Data Center engineers can help you find high availability data centers that match the specific needs of your business. Fault tolerant colocation sites are particularly appealing to small organizations because of their low cost and convenience compared to pursuing a do-it-yourself strategy. Trying to design an in-house data center with even a minimum level of fault tolerance is too expensive for the majority of small companies. Progent is ready to show you how to reap all the benefits of high availability data centers and fault tolerant colo sites by providing a full range of engineering and support services.
Progent's Microsoft-certified consulting experts have over 10 years of experience planning, deploying, optimizing and repairing Microsoft SCOM environments and can provide organizations of all sizes expert online or onsite consulting support for System Center 2012 Operations Manager. Progent can assist you to plan a topology for Microsoft SCOM 2012 servers that provides the responsiveness and availability required to monitor your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent's SCOM consultants can also help you to import and customize SCOM 2012 management packs according to industry best practices for tracking network infrastructure as well as both Microsoft and 3rd-party applications and services. Also, Progent can deliver fast online or onsite technical support to assist you to remediate serious issues uncovered by SCOM 2012.
Progent's Microsoft-certified consultants offer advanced support in implementing, operating and troubleshooting any edition of Microsoft Project, Microsoft Project Server, and Microsoft Project Online and can provide a broad range of affordable remote support services following proven best practices to assist businesses of all sizes to receive all the benefits of this leading project management solution. Support services available from Progent include solution design, software configuration and migration, setting up safe collaboration among onsite and remote or mobile users, network infrastructure optimization, and specialized webinar training.
Progent's expertise delivering Microsoft .NET support and Microsoft SQL Server help, and Progent's application development experience with VBasic, XML, and additional developer tools enable Progent to create custom line-of-business programs and eCommerce environments that integrate transparently with Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains reporting services can help you create reports that allow you to analyze your business more effectively, transforming raw information into useful insights into your business.
Progent offers several security packages designed to deliver larger enterprises an objective and thorough security audit from a group of premier security consultants. All Progent's security assessment bundles feature a suite of procedures like network scans from inside and from beyond the network firewall, expert analysis of scanned data by certified security engineers, production of a report documenting the findings, plus an interactive high-level executive outbrief and an in-depth interactive review for internal IT managers.
Altaro VM Backup software from Hornetsecurity offers small and mid-size organizations a dependable and affordable platform for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, remote, multi-site, and cloud architectures and also enables cost-effective cloud backup to Azure storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of online or onsite services to assist you to design, install, manage and debug a comprehensive backup/restore system based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/recovery service based on Altaro VM Backup technology.
The Helpdesk service model adopted by Progent's Technical Response Center offers small and midsize companies an efficient alternative to reliance on freelance consultants by offering extensive technical knowledge accessible to numerous engineering teams, optional 24x7 availability of urgent assistance, fast escalation to world-class engineers for handling the most difficult issues, service consistency and dependability, quick follow through enforced by seasoned IT service administrators, a variety of easy-to-use mechanisms for requesting service tasks, and excellent process transparency made possible by ticket updates and accessible through a web-based portal.
Progent offers one-on-one training designed for individuals who wish to expand their knowledge of the macOS and OS X platform, Mac hardware, or Mac office productivity software including Word, Excel, and Outlook for Mac. Progent also can provide customized group or one-on-one online training for macOS and Mac OS X application software.
Progent's Help Desk Call Center management and co-management services enable companies to reduce costs, enhance productivity, and adjust immediately to sudden changes in business conditions.
System Center 2016 Operations Manager (SCOM 2016) is designed to promote top performance and dependable uptime for key applications by offering unified, mixed-platform tracking of physical and virtual resources installed across local datacenters and private and public clouds. Progent's SCOM consulting group can provide advanced remote and onsite support to assist organizations of any size to plan, integrate, tune, update and troubleshoot SCOM 2016 solutions. Progent can help you to migrate to SCOM 2016 from earlier versions of Operations Manager or from different IT infrastructure monitoring platforms, or integrate multiple monitoring tools into a unified infrastructure management ecosystem. Progent can also help you extend your SCOM 2016 scope to include infrastructure based in public clouds including Microsoft Azure and Amazon AWS.
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist you to halt the progress of an active ransomware breach. Call 800-462-8800
Years of experience providing Microsoft expertise and Cisco technology consulting has allowed Progent to build a unique capability for supporting branch offices that require network help with the flexibility common to with small organizations but which includes professional client interaction, thorough documentation, and compliance with enterprise IT standards. If your enterprise has a sales office located anywhere in or any region served by Progent's consultants, Progent can offer a wide array of on-premises and off-site IT consulting services and network design expertise.
Progent's Cisco-certified Wi-Fi integration consulting experts can help organizations to deploy, administer, and debug Cisco wireless products including Aironet and Meraki 802.11ac wireless access points (APs) plus Cisco's Wireless Network Controllers.
Progent's IT outsourcing services offer economical network support for small businesses. Whether it includes designing network infrastructure, setting up an internal Help Desk or using an outside one, deploying an updated e-mail system, monitoring your network, or building a web-based business application, outsourcing your network technical services can contain costs and eliminate risks, permitting network service budgets to grow in a more linear and manageable manner than is possible by assembling a bulky, all-purpose in-house IT organization. Progent's Outsourcing White Paper and datasheets explain how Progent can enable you to create a protected and robust network architecture for your vital applications based on Windows.
Progent can assist small and medium-size businesses to implement centralized remote endpoint management systems for maintaining endpoint devices used by telecommuters.
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Progent's Cisco-certified SIP infrastructure consultants can help your business to design, deploy, manage, troubleshoot and upgrade Cisco's SIP connectivity technology and Cisco's CUBE-connected IP PSTN trunks and can provide cost-effective remote or on-premises expertise to assist companies to migrate efficiently to a productive unified communications network that offers fast ROI. Progent's certified Microsoft collaboration consultants can help you to configure interfaces between Cisco's CUBE SBC and Microsoft's rich media platforms like Skype for Business Server or Lync for connectivity to a SIP PSTN trunk.
Progent's Juniper Networks-authorized NetScreen consultants can assist your company to install and optimize NetScreen 5200 and 5400 routers, upgrade from previous NetScreen products to more current Juniper technologies, and troubleshoot network infrastructure issues in all-Juniper or mixed-vendor systems.
ProSight Reporting is a growing suite of real-time reporting tools designed to integrate with the top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Progent's temporary staff augmentation services allow businesses to meet sudden increases in demand for IT professionals without dealing with the costs and delays that come with identifying and recruiting reliable technical workers and without adding to your full-time head count.
Email Guard by Postini offers constantly upgraded spam and virus blocking, content filtering, and security from e-mail-borne directory harvesting and DSA attacks. Progent is a Postini partner and service firm. If your business is too small to qualify for a standard Postini license, you can still have access to Postini's Perimeter Management technology via Progent's E-Mail Guard spam filtering and virus defense aggregation program. Progent's expert e-mail security consultants can help you create an email safety strategy that includes anti-spam and virus protection technologies and processes.
Microsoft SQL Server 2000 is a complete, web-aware database and data analysis package that enables the fast creation of a new generation of enterprise-class programs that can provide your company a critical competitive edge. SQL Server provides built-in support for XML and the ability to query across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of background helping with Microsoft integration, assures you success in designing, installing and administering Microsoft SQL Server applications that are seamlessly connected with other applications based on Microsoft's .NET environment.