Progent’s private cloud hosting enables small and midsize businesses to run mission-critical applications like Microsoft SQL and Exchange from a secure Tier III data center on fault-tolerant hardware with geographically separate backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Data Protection Manager for automatic backup and restore. Smaller organizations can take advantage of Progent’s private cloud hosting service to avoid large capital costs for the purchase, upkeep, and operation of network equipment and facilities while benefiting the highest levels of system availability and physical security.
Microsoft Exchange 2013 includes major improvements to the capabilities of Exchange 2010 and introduces important new features plus a revamped structure. These improvements affect key facets of IT including manageability, high availability (HA), security, operational costs, collaboration, expandability, performance, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting experts can help you evaluate the possible business benefits of upgrading to Microsoft Exchange Server 2013, design a cost-effective validation and rollout plan, and educate your IT staff to manage your Exchange 2013 environment. Progent can also provide affordable online support and management for Exchange Server 2013.
Progent's Citrix-authorized engineers can assist you to understand the strategic advantages of XenServer and other Citrix platforms, and can assist you to design, test, execute, troubleshoot, and maintain a XenServer installation. Progent can also assess your existing Citrix technology deployment and show you how to optimize consolidation, responsiveness, security and compliance, availability, and recoverability.
Progent utilizes the Flexential Tampa colocation center mainly to provide private cloud hosting services. Progent has a team of IT experts based in the vicinity of Tampa, and Progent also offers online support from Progent's countrywide team of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware specialists, and veteran disaster recovery/business continuity planning consultants. Progent can also assist you to plan and execute a migration to the Flexential facility by providing services such as designing solution architecture, specifying hardware components, system setup and testing, debugging, setting up online network management, and educating your network support team.
Cisco's security and offsite access products for small companies offer a comprehensive line of manageable security solutions to help safeguard your wired and wireless information system. Cisco's Virtual Private Network line features switches, firewalls, intrusion detection devices and VPN appliances. Progent's expert consulting staff includes experienced engineers with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can help your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security technologies that fit most closely with your business goals.
Progent's Windows Server 2019 disaster recovery preparedness consultants can assist your organization to design a disaster recovery solution built around Microsoft's cloud-tested Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Progent's Windows 11 consulting experts can provide a variety of services to support Windows 11 such as cloud and hybrid integration, mobile device management and synchronization, teleworker connectivity, data and identity security, streamlined provisioning, and Help Desk services.
Progent's consultants can provide macOS and Mac OS X users a variety of services such as workstation support, Apple macOS and OS X consulting, Mac integration with Windows environments, Entourage and email help, network protection services, and custom education. Progent can help clients to migrate to macOS from Mac OS X or other earlier editions of Apple OS X and Progent can offer expertise with Apple Mac application software. Progent's specialists in Apple technology can also assist your business with iPhone integration and Apple iPad synchronization, or moving to iCloud. For computer networks based solely on Mac OS X or for networks with a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of planning, configuring and supporting a network environment that is available, secure, fast and able to achieve your company's objectives.
Progent’s Technical Response Center (TRC) provides low-cost nationwide after-hours remote support for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support professionals provide extended hours telephone help and remote direct computer access to isolate and resolve technical problems quickly and affordably.
Progent's Microsoft engineers offer cost-effective remote technical support and development services to assist you to plan, implement, administer, and maintain Microsoft SharePoint 2010 installations that can feature web pages that can function as intranets, extranets, document and media management applications, blogs, data marts, business information systems, enterprise search engines, Visio-driven workflows, and other tools to support and enhance information sharing. Progent can show you how to integrate SharePoint 2010 with Microsoft SQL Server and with third-party data sources and with Microsoft's familiar office productivity programs including Excel, Word, Outlook, and Visio. Progent can help your business to migrate from previous releases of SharePoint or adapt a multi-vendor mix of web technologies into a unified and easy-to-manage SharePoint 2010 solution.
Progent provides network support for medium size businesses who have 100 to 250 network clients. The mid-size company or office has typically been an overlooked segment of the market for IT support expertise. The overhead and service access practices of major outside service organizations make them excessively costly for the ordinary small company or small medium business (SMB), which usually relies on a modest IT budget with which to maintain an information system whose complexity and capability are often similar to the networks of far bigger enterprises. Progent's support delivery model, which takes great advantage of remote service, virtual office technology and 24x7 network monitoring, dramatically lowers the IT maintenance expenses of a small-medium business while offering the small company with big-company support from professional, IT consultants knowledgeable in a broad array of small business technologies. If your medium size organization or small business is searching for the quality of IT help needed by a mid-size office without budgeting big-company prices, you need Progent.
Progent’s colocation center support services are designed for businesses with hardware housed at Internet Data Centers or data center co-location hosting sites and in need of on-demand on-site service at the colo facility plus remote help from Microsoft and Cisco Certified experts. Progent provides a full array of Internet Data Centers and IDC and co-location support services such as system topology evaluation, Windows and UNIX server integration and support, troubleshooting for server and telecommunications infrastructure, development and deployment of non-stop configurations, architecting and implementing layered security defenses, firewall configuration and support, configuring load balancing solutions, and planning high-availability server cluster systems.
Progent offers access to the affordable services of remote Internet connectivity experts to help your company to assess or update your ISP services so your Internet access solution meets your business requirements. Support services available from Progent's engineers include evaluation of your current bandwidth use, vendor and service plan comparison and selection, network provisioning, and managing a seamless move to a new carrier and/or service plan. Network provisioning can include enhancing current routers and deploying additional ones, implementing firewalls, and upgrading fault-tolerant Border Gateway Protocol architectures.
Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to provide centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall.
Microsoft SQL Specialist
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Progent's certified TMG 2010 and Internet Security and Acceleration Server 2006 experts can help you to design, deploy, and manage an implementation of Forefront TMG or Internet Security and Acceleration Server 2006 on your information system that delivers the firewall protection, performance and manageability that your business requires.
Progent can help your business in all phases of your migration to Microsoft Exchange 2016 such as planning high availability system topology for an on-premises, cloud-based or hybrid environment; licensing compliance for Exchange and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization strategy; determining mass storage requirements for your virtual machines, mailbox databases and logs; configuring hardware load balancing for high-availability CAS services; planning, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web.
Progent's Standard Help Desk Services offer a comprehensive solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Support services are offered at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex issues.
Progent's Microsoft-certified consultants offer online or onsite expertise to assist businesses of all sizes to design, deploy, administer, and troubleshoot a backup-and-restore solution based on System Center 2012 Data Protection Manager. Progent's consultants can assist you to migrate from older versions of SCDPM or from a different backup platform, and Progent can optimize your Data Protection Manager deployment for onsite, cloud, or hybrid datacenters. Progent offers occasional help for resolving especially stubborn problems, or full project management services. Progent's consultants can also assist your business to design Data Protection Manager into an enterprise-class disaster recovery plan.
Progent has been providing SharePoint support since the initial product was released more than a a dozen years, and Progent has the scope of IT knowledge to assist organizations of any size to design and implement a SharePoint Server 2013 installation and create SharePoint 2013 apps that add significant business value to your information network. Progent's Microsoft-certified consultants can help your company to evaluate the business advantages of migrating to SharePoint Server or SharePoint Online from earlier releases of SharePoint or from another collaboration environment; decide whether an on-premises, online or hybrid deployment is most sensible for your organization; and select the most appropriate version of SharePoint 2013 for your applications. Progent offers full project management outsourcing or can help in specific tasks related to your SharePoint 2013 migration.
SQL Server 2016 offers major enhancements in speed, capacity, security and compliance, availability, BOYD support, plus built-in analytics and reporting. Innovations include PolyBase for processing structured and unstructured databases simultaneously for data warehousing, R language support, Dynamic Data Masking, Mobile Report Publisher, and seamless management of on-premises and cloud-based resources. Progent's Microsoft-certified consulting team can deliver remote and onsite expertise to assist businesses of any size to implement, manage or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all key Microsoft platforms such as Windows Server, Exchange Server 2016, SharePoint Server, Microsoft Dynamics GP, Lync or Skype for Business, and SCOM.
important characteristics of Microsoft Dynamics GP accounting include a modular design that lets you buy just the functionality you need, a standardized architecture based on Microsoft technologies to safeguard your investment and offer a highly integrated environment, enhanced reporting services that permit you to monitor all activities, income and spending and sales trends, compatibility with Microsoft Office to speed access to business data, the capability to integrate information from virtually any db software or workstation application into Microsoft Dynamics GP/Great Plains, plus an open architecture that makes it easy to develop specialized programs. Progent can show you how to set up and maintain a reliable, secure server and communications network to support Dynamics GP/Great Plains, and can provide expert GP support professionals to help you turn the advanced features of Microsoft Dynamics GP business accounting software into a productive business management solution.
Progent's certified SonicWall firewall experts can show you how to configure, maintain, and troubleshoot SonicWall firewall/VPN appliances including the current SonicWall TZ and NSa families of firewalls and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and GIAC-certified network security experts can help you incorporate SonicWall firewalls into an end-to-end security solution and design security into your business processes.
Progent offers expertise for security auditing utilities such as LANguard from GFI for performing a set of programmed network auditing scans to identify potential security problems. Progent has broad knowledge of security analysis tools and can show you how to make sense of audit reports and respond effectively. Progent can help you design protection into your business operations, configure auditing software, plan and implement a secure system environment, and recommend policies to optimize the safety of your IT system. Progent's security professionals are ready to show you how to configure a firewall, design safe remote connectivity to email and business applications, and install VPN. Progent's accredited security engineers can test the security of web applications and can conduct comprehensive information security tests of company-wide security to determine your organization's compliance with important international security standards including HIPAA, NIST, and ISO 17799.
Progent offers cost-effective online consulting to assist your business to design, configure, and troubleshoot any facet of your iPhone and iPad and Windows integration efforts and is available for short-term jobs to help you through specific technical bottlenecks or major engagements to help you complete large-scale projects on schedule and within budget. Progent has experience in on-premises, cloud-based, or hybrid environments and can help you create or maintain a highly available, secure and efficient network infrastructure that is best suited to your computing model. Progent also offers remote or onsite training for individuals or groups to help manage and use your iOS devices in a safe, collaborative environment that optimizes the business value of your information system.
Progent’s private cloud hosting service allows small and midsize organizations to run mission-critical applications like Microsoft SQL and Exchange from a secure Tier III data center facility on fault-tolerant equipment with offsite backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager (DPM) for automatic backup replication and restoration. Smaller organizations can take advantage of Progent’s private cloud hosting service to eliminate major investments in the purchase, maintenance, and management of network equipment and facilities while benefiting world-class levels of system reliability and security.
System Center 2016 Operations Manager helps to ensure consistent performance and dependable availability for critical workloads by offering unified, mixed-platform tracking of IT infrastructure installed throughout on-premises datacenters and cloud environments. Progent's SCOM consulting team can provide world-class remote and onsite support to help organizations of all sizes to design, integrate, tune, update and repair Operations Manager 2016 solutions. Progent can assist your company to move to SCOM 2016 from earlier releases of Operations Manager or from other monitoring products, or combine multiple monitoring systems into a cohesive IT management ecosystem. Progent can also show you how to extend your SCOM 2016 environment to include infrastructure hosted on public clouds including Microsoft Azure and Amazon AWS.
The knowledge and experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of more than 10 years of work in Microsoft integration, assures you success in selecting the edition and configuration of Windows 2003 Server that aligns best with your company's goals. Progent can also assist you with designing, installing, administering and supporting powerful information technology applications powered by Windows Server, and can assist your migration from Windows 2000 Server or Windows NT.
Microsoft Lync 2010 provides Instant Messaging, Presence, voice/video conferencing, desktop sharing, and both VoIP and PSTN voice communication. Microsoft Lync Server 2010 can enhance the capability of Microsoft Exchange, SharePoint and Office desktop or cloud-based Microsoft 365 and simplify management through integration with Active Directory. Lync can also reduce expenses by doing away with Voice-over-IP equipment and subscription services, PBX systems, or conventional video conferencing solutions. Progent's certified IM and Presence experts offer remote and on-premises support to assist your company to manage and repair your current Lync 2010 environment or evaluate the advantages of upgrading from Lync to Skype for Business, which is the new version of the product. Progent can also assist you to design and execute a smooth Skype for Business migration.
Microsoft System Center 2016 delivers major improvements for managing hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; unified management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's Microsoft-certified consulting staff offers advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.
Exchange Servers and Apple Mac workstations can work together efficiently. Progent's Apple and Microsoft certified consultants can help you install Microsoft Entourage and Exchange so your Apple Macintosh users are able to work closely with colleagues who use Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac systems can coexist, enabling Mac users to get and send email, search the GAL, copy addresses, sync up calendars, and invite people to meetings with your Microsoft Exchange account. Progent will make sure that your Microsoft Server is appropriately set up and that WebDAV and Outlook Web connectivity are working. Progent also can provide customized onsite Entourage education.
Progent can help you in any phase of your upgrade to Exchange Server 2019 including deploying Windows Server 2019 as a host for Exchange; designing high availability infrastructure for a local, Microsoft cloud connected or hybrid environment; moving mailboxes; planning and implementing Hyper-V; setting up HLB; building Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365 and setting up Outlook clients.
Progent's Microsoft engineers can provide in-depth expertise in deploying, managing and troubleshooting all versions of Microsoft Project, Microsoft Project Server, and Microsoft Project Online and can provide a broad variety of cost-effective remote consulting services following industry best practices to assist organizations of all sizes to receive all the advantages of this powerful project management solution. Consulting support available from Progent include system planning, installation and upgrades, strategies for secure file and status sharing among onsite and remote or mobile users, network optimization, and customized online training classes.
Progent's expert consultants can show you how to define and deploy a smooth in-place Exchange Server 2007 upgrade strategy that avoids productivity disruption, simplifies long-term support requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multiple server or multi-site migrations, Progent has the knowledge and experience to complete your project rapidly and economically. Progent's Microsoft Exchange Server 2007 help, repair, and design offerings include assistance with the integration of outside vendor enhancements of Microsoft Exchange Server 2007 and the design of unified messaging implementations powered by Exchange 2007 Server.
Progent's certified Internet Security and Acceleration Server consulting experts have broad experience developing Microsoft-based security solutions for IT networks with many locations, remote users, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant can help your small business design and implement an installation of ISA Server 2004 that meets your information protection needs without limiting your productivity.
Progent's certified Windows Server 2003 engineers can provide computer help and IT consulting services for the entire family of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Microsoft Windows Server 2000. Progent's Microsoft Windows Server 2003 upgrade, configuration, update, and maintenance services include system planning, installation, project management, on-site and off-site network support and troubleshooting, Help Desk services, CISM-certified security services, turn-key outsourcing, and expert co-sourcing.
For custom application development, Progent can supply programming experts to write business applications in areas such as eCommerce, web site design, Microsoft Business Solutions packages including Great Plains Software accounting system, and specialized management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progent’s consultants can use Microsoft IIS to create custom eCommerce applications based on Microsoft ASP.NET. Also, Progent can provide experts in a wide array of custom software development environments including SQL Server and Delphi. For custom e-Commerce programming, Progent also can provide specialists in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
Progent’s team of expert software programmers, database designers, and program managers can assist large businesses to complete development projects for Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include fast access to seasoned program managers for high-level planning and project co-ordination or Progent can assist customers plug expertise gaps by providing relational database designers and software programmers experienced in developing RDBMS applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint experts can assist clients to integrate SharePoint with additional data sources such as Microsoft SQL and Office Excel to create data-intensive intranets and web portals. Progent also offers experience with web development technologies and can assist clients to create, enhance, troubleshoot, or migrate web applications to utilize the most current web technology.
Progent's Cisco CCIE-certified networking consultants offer advanced support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.
Progent’s Microsoft-certified consultants can assist your organization to enhance your workstations from 32 bits to 64 bits. Progent can help your company to calculate the costs and advantages of moving to 64-bit desktop computing, design an affordable upgrade process that reduces business interruptions, and provide economical, expert remote support to aid you to configure 64-bit PC desktop software and application programs on your existing computers.
Progent can provide the expertise of a veteran consultant with years of experience installing, maintaining, and enhancing telepresence systems from leading suppliers including Cisco/TANDBERG, Polycom, and LifeSize. Progent can coordinate with your internal network management group, your Internet Service Provider, and your telepresence technology supplier to help your organization increase the business value of your video conferencing ecosystem.
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of critical devices that drive your IT network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they can impact productivity.