Progent's Microsoft engineers offer affordable online technical support and programming services to help your business to design, deploy, manage, and maintain Microsoft SharePoint 2010 environments that can feature web sites that can function as portals, extranets, document and media management tools, blogs, data warehouses, business analytics, enterprise search, Visio-driven workflows, and other utilities to promote and improve collaboration. Progent can show you how to combine SharePoint 2010 with MS SQL Server and with third-party databases as well as with Microsoft's familiar desktop applications including Excel, Word, PowerPoint, and Visio. Progent can help you to upgrade from earlier releases of SharePoint or move a multi-vendor mix of web technologies into a consolidated and easily managed SharePoint 2010 environment.
Progent's Computer Helpdesk Outsourcing Services for desktop support are designed especially for small businesses who require fast availability of a Help Desk Service Center with professional phone support and effective escalation options but who have to work within a modest information technology budget. Key features of Progent's Help Desk Outsourcing Support Services are Help Desk Phone Support, Secure Remote Access Support, Initial System Evaluation, Expert Escalation, Virtual Help Desk Call Center Services, By-the-Minute Billing, and Helpdesk Applications Selection and Integration.
DoubleTake/Carbonite Software offers a selection of products intended to deliver small businesses a variety of cost-effective alternatives for replicating and restoring business-critical applications including Microsoft Exchange Server, SQL Server, RIM Blackberry, and SharePoint. Progent's business continuity planning consultants have in-depth experience incorporating DoubleTake/Carbonite products into small company information systems to achieve a high level of availability and business continuity capability at an affordable price.
Progent's Microsoft-expert engineers can help your organization to enhance your desktops from 32 to 64 bits. Progent can help you to understand the costs and advantages of moving to 64-bit desktop processing, plan an efficient upgrade strategy that reduces business disruptions, and deliver inexpensive, expert remote help to aid you to install 64-bit desktop operating systems and application software on your existing computers.
Cisco Cisco Unified Communications Manager, previously branded CallManager, functions as the core of Cisco's communications and collaboration platform. CUCM and Cisco Unified Communications Manager Express (CME) offer an advanced IP-PBX by integrating with applications like Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent's Cisco-certified network consultants can deliver efficient and affordable online and onsite support to help organizations of all sizes to build and maintain CUCM ecosystems by providing Unified Communications Manager integration and troubleshooting services that deliver maximum productivity. Progent can help with any aspect of Unified CM configuration and debugging in areas that include integrating Cisco VoIP phones and Video phones, designing dial plans, configuring SIP trunking and PSTN support, installing ISR routers with CUBE support, designing Cisco UCS server clustering solutions for high availability, capacity planning, and integration with Microsoft Exchange Server.
If your business computer system combines Linux technology with Microsoft Windows, Progent can show you how to incorporate your servers into a unified environment that permits all your operating systems to run side by side for simple administration, seamless information exchange, high availability, superior throughput, and strong security. Progent's UNIX/Linux and MS Windows coexistence support offerings include network infrastructure integration and support, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, online network support and repair, in-person technical support, and Help Desk support.
Progent's Microsoft-certified consultants have over a decade of experience planning, implementing, optimizing and repairing Microsoft SCOM environments and offer companies of all sizes expert remote or on-premises consulting support for SCOM 2012. Progent can help your company to design a topology for Microsoft SCOM 2012 servers that provides the responsiveness and resilience needed to monitor your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent can also help you to install and customize System Center 2012 Operations Manager management packs based on leading practices for tracking network infrastructure as well as both Microsoft and third-party applications and services. Also, Progent can deliver responsive online or onsite technical support to assist you to fix serious issues detected by System Center 2012 Operations Manager.
Progent's wireless site survey services make it easy to plan, implement and debug a Wi-Fi LAN optimized for your environment, providing you a WLAN that delivers the coverage, speed, capacity, security, and roaming ability your company needs.
Nagios and MRTG are useful, Open Source monitoring tools that operate with Linux and can be used to monitor UNIX environments, Windows systems, or multi-platform systems where the Linux OS and Windows run side by side. The Nagios monitor lets system support engineers to track network services such as SMTP, HTTP, SSH, and PING. MRTG permits you to track the traffic in and out of SNMP network appliances such as servers, routers, and switches. Progent's system integration consultants can show you how to use both these tools to streamline and troubleshoot your computer network.
Progent's Microsoft and Cisco premier computer consultants can provide expert help with a broad range of technologies and can provide that assistance by phone nationwide or onsite in major cities across the country and anywhere in . Progent provides remote support for information systems based on Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for environments that include a combination of Microsoft Windows and UNIX/Linux platforms. Progent also can provide access to the expertise of Cisco CCIE infrastructure specialists for the toughest network problems, plus the support of CISA and CISSP-accredited security engineers to assist with high-level security design and troubleshooting. Progent has delivered remote network support to companies in all 50 states in the United States.
Microsoft WSUS allows network administrators to deploy and track the most recent Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft Windows Server Update Services, network support personnel can completely and effortlessly manage the distribution of patches that are released via Microsoft Update to servers and workstations in a company. Progent can assist you with technical details of the initial configuration of Microsoft WSUS such as planning the Microsoft Software Update Services deployment, setting up user's workstations, defining the Group Policy parameters, and ensuring your Microsoft Windows Server Update Services GPO is linked to an Active Directory container appropriate for your system environment.
Progent can provide the services of RIM BlackBerry-certified consultants who can assist small companies to design, manage, and repair BlackBerry solutions economically and effectively, doing away with the requirement for an in-house BlackBerry expert and minimizing the expense and distraction of maintaining a mobile wireless workforce. Progent's BlackBerry specialists offer in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security engineers. This breadth of expertise, combined with Progent's proven remote service delivery model, offers small companies a cost-effective solution for incorporating BlackBerry devices and software seamlessly into their IT network.
Microsoft Dynamics GP 2010 accounting is a comprehensive business management solution that integrates information and operations across your business, communicates seamlessly with other solutions, and connects employees, clients and suppliers regardless of time or location. Designed for small to mid-size businesses, Dynamics GP 2010 and MS Dynamics GP Release 10.0 provide functionality for accounting, analytics and reporting, project management, inventory and order control, e-commerce, HRM, CRM, field service, manufacturing, retail management, and online business services. Progent can show you how to set up and maintain a reliable, protected computer and communications environment to support Microsoft Dynamics Great Plains, and can give you access to experienced Great Plains professionals to help your business exploit the full power of Dynamics GP 2010.
Progent's certified SharePoint 2019 and SharePoint Online experts offer economical online and on-premises consulting, software development, and debugging services for organizations of all sizes who want to upgrade to SharePoint 2019 or SharePoint Online from earlier versions of SharePoint. Progent can assist you design and carry out an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates onsite and cloud infrastructure into a seamless intranet solution.
Progent's Cisco-Meraki Wi-Fi access point consultants can assist you to plan, set up, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments ranging from a small office to a large campus or a nationwide enterprise. Progent can also help you to incorporate other Cisco devices for centralized management.
E-Mail Guard by Postini offers continually updated spam and virus filtering, data filtering, and protection from e-mail-borne directory harvesting and DSA attacks. Progent is a Postini partner and support specialist. If your company is too small to purchase for a standard Postini license, you can still have access to Postini's Perimeter Manager technology through Progent's E-Mail Guard spam filtering and virus defense aggregation program. Progent's certified e-mail protection consultants can help you create an email security strategy that features antispam and virus protection technologies and processes.
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks.
Progent provides consulting for security auditing packages such as Microsoft Baseline Security Analyzer for performing a variety of automatic network testing scans to identify potential security gaps. Progent has extensive knowledge of network auditing tools and can show you how to understand testing reports and respond appropriately. Progent can show you how to design security into your business processes, configure auditing tools, plan and deploy a protected network architecture, and suggest policies to maximize the safety of your network. Progent's security consultants are able to help you configure a firewall, implement secure remote connectivity to email and data, and integrate VPN. Progent's qualified security engineers can also test the security of web-based software and can run extensive information security audits of enterprise-wide security to validate your company's compliance with important international security standards such as HIPAA, PCI, and ISO.
Progent's consultants provide experience in a variety of technologies related to mobile networking including system architecture, Activesync, wireless security, wireless email, Microsoft Windows Mobile, Research in Motion Blackberry, and mobile software development. Progent's certified professionals can save your company work and expense by using their wireless expertise to help you select and integrate mobile access solutions that make sense for your company. Progent can also tune your IT infrastructure so that mobile handhelds work more reliably.
Progent's Shared Call Center service allows your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's pool of certified technical support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on ConnectWise Manage, the leading shared professional services automation (PSA) platform for handling service requests, ticketing, responsibility, status tracking, and reporting.
Remote server management cards offer IT administrators complete control of a server without the need for an on-site presence. Through remote management cards, all console screen information plus keyboard and mouse operations are exported to an off-site session to an IT professional who can be situated anywhere in the world. Progent's Microsoft and Cisco certified engineers can help you to design, deploy, and manage a fault-tolerant business network that includes remote server management cards and Progent can utilize these remote server management cards to provide low-cost off-site technical help. Progent is familiar with a number of remote server management cards such as Aten remote server management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out remote server management cards, and Peppercon remote management cards.
Progent's Citrix consultants can help your business to plan, install, administer, and troubleshoot a virtualized application delivery solution built on XenApp. Progent's Cisco CCIE network consultants can help you optimize your network for distributing server-side and client-side applications, and Progent's datacenter support consultants can help your organization to manage and maintain an off-site datacenter that offers high availability, advanced security, and fast disaster recovery.
Progent's Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or medium sized business integrate and maintain Cisco's security and Virtual Private Network technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to administer and provide the versatility to expand with your changing business requirements. Progent's Cisco-Premier network experts are familiar with Cisco's complete family of products aimed at eliminating information theft, virus and worm outbreaks, Denial of Service attacks, and other threats to your information system. Progent can help you deploy Cisco technology to achieve secure access, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized user access control foundation for user certification, permissions, and accounting from an easy-to-use Web interface.
Cisco Cisco Unified Communications Manager (CUCM or Unified CM), formerly named CallManager, operates as the center of Cisco's communications and collaboration portfolio. Cisco Unified CM and Unified Communications Manager Express (CME) offer a location-independent IP-PBX by integrating tightly with apps such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact center. Progent's CCIE-certified consultants offer effective and affordable remote and onsite support to help businesses of all sizes to create and administer CUCM environments by providing Unified Communications Manager configuration and troubleshooting consulting services that deliver maximum business value. Progent's consultants can assist with any facet of Unified CM setup and troubleshooting in areas such as integrating Cisco Voice over IP phones and desktop Video phones, reviewing dial plans, configuring SIP trunking and PSTN calling, installing ISR G2 routers with CUBE VoIP networking support, designing Cisco UCS server clustering solutions for survivability, performance tuning, and integration with Exchange and Skype for Business.
With Cisco Catalyst switches for small and mid-size companies, Cisco enables companies to gain all the benefits of bringing intelligence to their networks. Cisco's switching product line makes it possible to enable features that make your IT network highly robust to handle real-time requirements, expandable to support future growth, safe enough to protect restricted data, and capable of prioritizing and managing all traffic to optimize network performance. Progent's CCIE and CCNP certified consultants can help you select and integrate Catalyst switches appropriate for your business. Also, Progent's CISM and CISA certified security consultants can show you how to create a strategic security policy and set up Cisco switches so they powerfully support your security strategy. Cisco Catalyst switches that Progent provides expertise for include Cisco's Catalyst Express 500 switches, Cisco Catalyst 3560 switches, Cisco Catalyst 4900 switches, and Catalyst 6500 switches.
Progent's Data Center professionals can show you how to find fault-tolerant data centers that match the particular requirements of your company. High availability Internet Data Centers are especially attractive to small organizations due to of their affordability and simplified logistics compared to pursuing a do-it-yourself strategy. Attempting to build an on-site data center with even a basic level of fault tolerance is too costly for most small organizations. Progent is ready to show you how to reap all the advantages of high availability data centers and fault tolerant colo sites by offering a complete array of consulting and maintenance services.
Progent has put together two low-cost service bundles intended to allow small companies to get an objective network security evaluation from a certified security engineer. With Progent's External Security Inventory Checkup, a security engineer administers an extensive examination of your network from outside your firewall to determine possible weaknesses in the security profile you present to the public. With Progent's Internal Network Security Inventory Checkup, a security expert executes a network scan from a secure machine inside your firewall to uncover vulnerabilities to inside attacks. Both security inventory services are set up and run from a secured external site.
Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small company's servers in an environment that gives the highest level of dependability and expandability and is also easy to migrate to any data center. ProSight Virtual Hosting services are based on proven virtualization technologies that allow small companies with multi- platform environments to economize dramatically on the expense of capital investments, infrastructure maintenance, and IT management while achieving enterprise-class fault tolerance and an unmatched level of vendor independence.
Progent's Microsoft-certified consulting experts have over a decade of background planning, implementing, optimizing and repairing System Center Operations Manager environments and offer companies of all sizes expert remote or on-premises consulting support for SCOM 2012. Progent can help your company to plan a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience required to watch over your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also assist you to install and set up System Center 2012 Operations Manager management packs based on industry best practices for monitoring network fabric and Microsoft and 3rd-party applications and services. Also, Progent can provide responsive online or on-premises troubleshooting to assist you to remediate serious issues uncovered by System Center 2012 Operations Manager.
Progent's Cisco-Certified network consultants provide experienced PIX Firewall support services encompassing design, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector attack security, and safe connectivity services. Ranging from compact, easy-to-install desktop devices for small offices and home offices to modular gigabit appliances, Cisco PIX firewalls offer a healthy level of protection, performance and availability for business networks of all sizes. PIX firewalls are based on a hardened, specially designed operating system, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated security and networking services, including powerful application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and extensive administrative tools. Progent's Cisco consultants can show you how to select and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Cisco's Firepower Next Generation Firewalls deliver a major performance boost over Cisco's popular ASA 5500-X firewalls and include centralized management and automation of modern security features such as application visibility, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can help you to plan and execute a smooth migration to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower appliances with Cisco's security services to create and centrally manage IT ecosystems that span local offices, data centers, and cloud resources.
Progent's Microsoft-certified consultants can help you to update your desktops from 32 to 64 bits. Progent can assist your company to calculate the costs and advantages of moving to 64-bit PC desktop processing, plan an affordable upgrade strategy that minimizes business disruptions, and offer inexpensive, expert online help to aid your company to install 64-bit PC desktop software and applications on your existing computers.
Progent's expert consultants can show you how to define and implement an efficient in-place Exchange Server 2003 upgrade plan that minimizes network disruption, simplifies ongoing support demands, and makes your Exchange 2003 Server easy to manage. For complicated multi-server or multi-site upgrades, Progent offers the experience to finish your project rapidly and affordably. Progent's Exchange 2003 support, repair, and design offerings include assistance with the integration of third-party enhancements of Microsoft Exchange 2003 Server that are best aligned to your business goals.
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of the time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it.
Catalyst family of Wi-Fi controllers simplify the management of Wi-Fi networks by unifying the configuration and control of Wi-Fi APs, tuning Wi-Fi performance by reducing the impact of RF congestion, enhancing wireless uptime with rapid failover, and hardening security by detecting cyber threats and filtering traffic content according to user type and locale. Progent can assist your business to deploy Cisco Wi-Fi controllers to manage and monitor wireless LANs of any size. Progent can help you to administer and debug your current Cisco Wi-Fi solution or carry out an efficient upgrade to Cisco's modern Wi-Fi controller solutions.
When conducting IT projects for enterprise clients, Progent uses a phased approach based on defined milestones in order to meet budgetary, timing and technical targets while minimizing productivity disruption. Progent's Enterprise Services Methodology follows accepted project management standards derived from the best practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, architecture recommendations, pilots, design adjustments, and professional implementation. All facets are documented to make available a detailed summary of technical services performed and to assist in downstream network support.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
E-Mail Guard from Postini offers constantly updated spam and virus blocking, content filtering, and protection from e-mail-borne directory harvesting and DSA attacks. Progent is a Postini partner and support specialist. If your company is too small to purchase for a regular Postini license, you can still have the use of Postini's Perimeter Management services through Progent's E-Mail Guard antispam and virus defense service offering. Progent's expert e-mail security professionals can show you how to devise an email defense plan that includes antispam and antivirus services and processes.
For small and midsize organizations, computer security and regulatory compliance can be excessively complicated to stay ahead of yet too risky to overlook. The largest largest institutions have been breached, and the leading cloud service providers have on occasion been taken down. It seems like there's no place to hide. Progent makes it economical for small and midsize businesses to implement vital security projects successfully by providing the advantage of billed time to the nearest minute with no minimum charge for remote support. You have access to a world-class information expert to deliver just the help you need when you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified consultants can assist your business with any aspect of network security including vulnerability audits, virus defense and recovery, spam and email content filtering, email data loss protection, compliance reporting, and designing a complete security plan.
For custom program creation, Progent can provide software design experts to write business software in areas such as commercial transaction webs, web development, Microsoft Dynamics products such as Microsoft Dynamics GP, and custom management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progent's consultants can use Internet Information Services to create company-specific eCommerce solutions based on Microsoft ASP.NET. Also, Progent can provide expertise in a wide array of custom program development platforms including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also can provide expertise in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
Progent's CCIE-certified network infrastructure consultants can provide high-level support services for Cisco Unified Communications Manager (previously CallManager). Progent can help you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover solutions.
Progent can help your business to design and implement an efficient migration from a Solaris-powered IT environment to a network powered by Microsoft Windows and suited for running Microsoft's powerful office productivity suites, commercial applications, and developer tools. Progent's Solaris, Windows and Cisco engineers and application experts can show you how to guard your information and minimize business disruption by designing an effective transition strategy that protects your current assets in Solaris software and technology. UNIX-to-Windows transition support services available from Progent include evaluation of existing infrastructure, migration strategy and validation, MS Exchange migration expertise, data and application software transition, and processor and mass storage migration and consolidation.