Additional Topics of Interest

Helpdesk Outsourcing Services Consulting
CISA Certified Security Expert Integration Services Call Center Services

Progentís Co-managed Help Desk service allows your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the leading shared professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.

Sun Solaris Remote Engineers
Solaris Remote Consultant

Progent provides national urgent phone support and consulting services for businesses who operate Sun Solaris networks or whose IT systems feature a combination of Solaris and Microsoft Windows products. Online network consulting offers maximum leverage for your IT dollar by protecting client efficiency and shortening the hours billed for network repair services. Advanced online support technology and skilled technicians and consultants combine to enable Progent to solve most network issues without wasting time and expense by going to your location. In the vast majority of cases your IT problems can be remediated by telephone or through a mix of telephone help and remote network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISM and CISSP certified security specialists to assist you with the most difficult system problems.

Remote Server Management On-site Support
Remote Server Management Network Consultant

ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of vital devices that drive your network environment. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so all looming issues can be addressed before they can impact productivity.

Windows 8 Professional
Microsoft Expert Windows 8.1 Upgrade Technology Professional

Microsoft Windows 8.1 is designed to run on devices from smartphones and slates to engineering workstations. An abundance of innovative features, such as its touchscreen support and signature tile user interface, offer a broad range of benefits for organizations who know how to put them to work. Progent's Windows experts can assist bring your business up the learning curve with Windows 8.1 and show you how to derive significant competitive advantage from the operating system's many technical enhancements.

Services Lync Server 2013 Edge Server Pool
Engineer Microsoft Lync Presence

Progent's Microsoft-certified consultants can assist your company to evaluate the value of Microsoft Lync Server for your business and can help you to design and carry out a rollout of Microsoft Lync Server that unifies the control of IM and Presence and increases the productivity of your in-house employees, at-home workers, and smartphone users. Progent can in addition help you to carry out an efficient migration to Lync Server 2010 from Office Communications Server or from Live Communications Server, interface Lync Server 2010 with Exchange, SharePoint Server, and SQL Server, show you how to run Microsoft Lync Server 2010 to enhance the team-computing capabilities of MS Office applications, and offer training and ongoing support for Microsoft Lync Server 2010 and other Microsoft platforms.

24-Hour Cisco RADIUS Security Computer Consulting
On-site Support VPN

Cisco's security and remote connection technology for small organizations offer a comprehensive range of manageable security products to help protect your wired and wireless information system. Cisco's VPN line includes switches, firewalls, intrusion detection devices and Virtual Private Network appliances. Progent's expert staff of consultants includes field-proven specialists with Cisco's CCIE and Cisco Certified Network Professional qualifications who are able to assist your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and other Cisco security technologies that align best with your company goals.

Android and Cisco Jabber Remote Support Services
Open Now Consultants Android and Lync integration

Progent's veteran team of IT consultants and subject matter experts have extensive background delivering remote and on-premises support for organizations of any size who need to integrate Android phones and tablets into their IT systems so that users can work together from virtually anywhere. Progent offers the range of know-how to resolve technical issues that involve numerous vendors and that entail a mix of older and up-to-date technology. Progent offers affordable remote expertise to help you with any stage of designing, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can deliver as-needed support to assist you to resolve especially challenging technical issues, or Progent can provide comprehensive project management support to help you finish strategic IT projects on schedule and on budget. Progent can help with local, cloud-based, or hybrid network environments and can provide support for all major operating systems, apps, management tools and hardware infrastructure. Progent also can provide customized group or individual training sessions to show you how to manage and use Android phones efficiently.

MOM 2005 Case Study
MOM 2005 Example Application

Before Progentís MOM-based solution, network problems were handled reactively, once workers were impacted by them. With the help of proactive, computer generated warnings and trend reports created by Microsoft Operations Manager, Progent is now able to fix network troubles before they grow to be critical enough to impact network uptime. Because of MOM, Progent can deal with incipient problems before clients are aware that the problems are there. Progent has background with MOM 2005 and MOM 2000 to deliver small company IT systems enterprise-class service continuity, security and performance.

Support and Help Small Business WAP351
Small Business WAP351 Remote Support Services

Progent's Cisco-certified Wi-Fi technology consultants can help organizations to configure, manage, and troubleshoot Cisco Small Business 100/300/500 Wi-Fi APs.