Progentís Co-managed Help Desk service allows your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the leading shared professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent provides national urgent phone support and consulting services for businesses who operate Sun Solaris networks or whose IT systems feature a combination of Solaris and Microsoft Windows products. Online network consulting offers maximum leverage for your IT dollar by protecting client efficiency and shortening the hours billed for network repair services. Advanced online support technology and skilled technicians and consultants combine to enable Progent to solve most network issues without wasting time and expense by going to your location. In the vast majority of cases your IT problems can be remediated by telephone or through a mix of telephone help and remote network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISM and CISSP certified security specialists to assist you with the most difficult system problems.
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of vital devices that drive your network environment. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so all looming issues can be addressed before they can impact productivity.
Microsoft Windows 8.1 is designed to run on devices from smartphones and slates to engineering workstations. An abundance of innovative features, such as its touchscreen support and signature tile user interface, offer a broad range of benefits for organizations who know how to put them to work. Progent's Windows experts can assist bring your business up the learning curve with Windows 8.1 and show you how to derive significant competitive advantage from the operating system's many technical enhancements.
Progent's Microsoft-certified consultants can assist your company to evaluate the value of Microsoft Lync Server for your business and can help you to design and carry out a rollout of Microsoft Lync Server that unifies the control of IM and Presence and increases the productivity of your in-house employees, at-home workers, and smartphone users. Progent can in addition help you to carry out an efficient migration to Lync Server 2010 from Office Communications Server or from Live Communications Server, interface Lync Server 2010 with Exchange, SharePoint Server, and SQL Server, show you how to run Microsoft Lync Server 2010 to enhance the team-computing capabilities of MS Office applications, and offer training and ongoing support for Microsoft Lync Server 2010 and other Microsoft platforms.
Cisco's security and remote connection technology for small organizations offer a comprehensive range of manageable security products to help protect your wired and wireless information system. Cisco's VPN line includes switches, firewalls, intrusion detection devices and Virtual Private Network appliances. Progent's expert staff of consultants includes field-proven specialists with Cisco's CCIE and Cisco Certified Network Professional qualifications who are able to assist your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and other Cisco security technologies that align best with your company goals.
Progent's veteran team of IT consultants and subject matter experts have extensive background delivering remote and on-premises support for organizations of any size who need to integrate Android phones and tablets into their IT systems so that users can work together from virtually anywhere. Progent offers the range of know-how to resolve technical issues that involve numerous vendors and that entail a mix of older and up-to-date technology. Progent offers affordable remote expertise to help you with any stage of designing, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can deliver as-needed support to assist you to resolve especially challenging technical issues, or Progent can provide comprehensive project management support to help you finish strategic IT projects on schedule and on budget. Progent can help with local, cloud-based, or hybrid network environments and can provide support for all major operating systems, apps, management tools and hardware infrastructure. Progent also can provide customized group or individual training sessions to show you how to manage and use Android phones efficiently.
Before Progentís MOM-based solution, network problems were handled reactively, once workers were impacted by them. With the help of proactive, computer generated warnings and trend reports created by Microsoft Operations Manager, Progent is now able to fix network troubles before they grow to be critical enough to impact network uptime. Because of MOM, Progent can deal with incipient problems before clients are aware that the problems are there. Progent has background with MOM 2005 and MOM 2000 to deliver small company IT systems enterprise-class service continuity, security and performance.
If you want to revamp your production web site, build internal webs for purposes such as human resources or employee education, design a powerful web presence for a new venture, or generate enterprise-class, data-driven specialized web applications, Progent can supply skilled and proven web developers. Progent's consultants can also show you how to build and manage a secure, fault-tolerant server and communications network, including remote and wireless connectivity, to support your web tools.
Progent provides small and mid-size organizations professional support for Intrusion Protection products and IPsec VPN solutions from leading firewall and Virtual Private Network security vendors including Check Point Software, Juniper, and Symantec. Progent can help you create a comprehensive security strategy and choose the right technologies from multiple vendors to achieve your security goals while sticking within your budget limits.
E-Mail Guard is a complete solution for blocking spam and viruses. E-Mail Guard addresses the protection and administration of corporate email by providing continually improved spam and virus blocking, policy management, content testing, and protection against email-based DHA and Distributed Denial of Service attacks. E-Mail Guard also includes monitoring, management and analysis utilities as well as outbound email testing to help you fix your e-mail environment and define and regulate company email policy.
For large businesses, Progent can leverage in-house IT groups by offering world-class experience in supporting key Microsoft and Cisco technologies. Progent's certified professionals offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint Server expertise, and Microsoft SQL Server help. For the national or global enterprise with branches, Progent can act as a seamless local extension of corporate network management. Progentís enterprise consulting services include corporate-wide security, online branch office support, network architecture, Sarbanes Oxley conformance, project planning, and top-level service for multi-site network environments based on Enterprise Windows 2003. Progent can offer field consultants and specialists to help with a campus relocation or office move, or a system architect to help with building or using an Internet Data Center or co-location site.
Progent's expert consultants can show you how to define and implement an efficient in-place Exchange Server 2003 upgrade plan that minimizes productivity downtime, reduces long-term support requirements, and makes your Microsoft Exchange Server 2003 easy to manage. For complex multi-server or multi-site upgrades, Progent offers the knowledge and experience to finish your move quickly and economically. Progent's Exchange 2003 help, troubleshooting, and design offerings include expertise with the integration of third-party enhancements of Microsoft Exchange Server 2003 that are best aligned to your business goals.
SQL Server 2016 introduces major enhancements in performance, capacity, security and compliance, availability, BOYD support, plus built-in BI. New features include PolyBase for handling relational and non-relational databases simultaneously for big data applications, Hadoop integration, Always Encrypted mode, Mobile Report Publisher, and centralized management of on-premises and cloud-resident operations and services. Progent's Microsoft-certified consultants can deliver remote and onsite support to assist businesses of all sizes to implement, manage or troubleshoot any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all core Microsoft products such as Windows Server, Exchange, SharePoint Server, Microsoft Dynamics GP, Skype for Business, and SCOM.
Progent's certified wireless consultants can assist your organization to assess the advantages of adopting Catalyst wireless controllers to manage wireless networks of any size. Progent can help you to support and debug your current wireless network or help you design and implement an efficient transition from earlier generation Wi-Fi controllers to current solutions.
Progent's expertise providing Microsoft .NET support and SQL Server consulting, and Progent's application development experience with VBasic, XML, and other developer platforms enable Progent to design specialized mission-critical programs and eCommerce environments that integrate transparently with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP reporting services can help you create reports that allow you to track your business more effectively, transforming uncooked data into useful understanding of your company and customers.
Microsoft Office 365 Exchange Online allows you to utilize cloud-resident virtual machines, mailboxes and associated Exchange infrastructure to lower capital costs and administrative overhead. You can use Exchange Online to run all your mailboxes, or you can integrate a hybrid architecture that incorporates on-premises and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts can provide budget-friendly remote technical support to assist your small businesses to assess the benefits of Exchange Online, plan a solution that fits your functional requirements and budget, carry out an efficient migration from your existing Exchange organization to one that incorporates Exchange Online, train your management staff and end users, and provide as-needed consulting and technical support.
Progent's Microsoft-certified ISA Server 2004 consulting experts have extensive experience with Internet Security and Acceleration Server developing Microsoft ISA Server-based security installations for IT networks with multiple offices, mobile workers, and mission-critical web applications. Progent's Microsoft Firewall consultants can help your company in planning and deploying a configuration of ISA Server 2000 or ISA 2004 Server that meets your information protection needs without overly restricting your IT system accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other later editions of ISA Server.
If you are an information technology engineer with technical support expertise, teaming with Progent and assisting our customers will expand your abilities via collaboration with our staff of mutually supportive, world-class consulting experts. Progent's commitment to offering network consulting and technical support to small companies will give you the opportunity to work closely with decision makers and contribute tangibly to the success of dynamic organizations. In addition, Our virtual office environment provides state-of-the-art technology for remote support and wireless connectivity to allow you to deliver fast fixes when you take on mission-critical issues.
Progent's consultants can provide Apple macOS and Mac OS X users a variety of services such as workstation support, Apple macOS and OS X expertise, Mac integration with Windows networks, Microsoft Entourage and Exchange Server help, security services, and one-on-one training. Progent can assist clients to migrate to macOS from Mac OS X or earlier editions of Apple Mac OS X and Progent can provide help with Apple Mac application software. Progent can also help your business with Apple iPhone integration and Apple iPad synchronization, or migrating to Apple's iCloud. For computer networks based exclusively on macOS or OS X or for networks with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the complexity of designing, integrating and maintaining a network environment that is reliable, secure, efficient and able to achieve your company's objectives.
Progent's Microsoft-certified consultants can provide network help and IT consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progentís support team can show you how to plan, deploy, troubleshoot and manage the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Microsoft Small Business Server, Exchange Server, SharePoint, Hyper-V, Microsoft Lync Server, Project Server, and Microsoft System Center Operations Manager.
To deliver economical network services for small companies, Progent offers full-service computer outsourcing packages that offer small companies fast access to technical help without forcing you to recruit, train, and maintain an expensive full-time computer support staff. Progentís IT outsourcing packages give you an affordable alternative for creating a protected and reliable environment for your important Microsoft Windows office productivity suites such as Microsoft Office XP and Microsoft Office 2003.
Progent is a Microsoft Certified Partner and has earned special competencies that include Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who earn the highest customer endorsement and enjoy the closest operational relationship with Microsoft. The knowledge, capabilities, and commitment required to earn the level of Microsoft Certified Partner pays dividends to Progent's customers by allowing Progent to provide your company better support for your information system.
Progent's Microsoft-certified professionals have over 10 years of background delivering email solutions for customers ranging from small offices to global enterprises. Progent offers affordable consulting for all versions of Microsoft Exchange Server to strengthen email and virus protection, configure high availability email environments, and facilitate off-site and mobile email connectivity. Progentís Exchange support services can help you in planning and executing a migration from an outdated SMPT server or unsupported Microsoft Email package such as Exchange 2003 to Microsoft Exchange Server 2016. Progent also provides support for Windows 8, Windows 7, and Windows XP clients using Office Outlook and can help you integrate Microsoft Outlook Web App for all major browsers. For email virus defense, spam filtering and outbound data leak prevention, Progent offers Email Guard managed services.
Progent provides customized remote training for a range of client applications and environments such as Microsoft Office Excel, Word, Access and Project plus Acrobat Writer, Photoshop, Crystal Reports, and Windows 10. Online instruction provides the benefits of traditional in-person seminars, such as immediate communication between clients and trainers, but eliminates the costs of transportation and the challenge of trying to accommodate the schedules of many students. Available to single students or classes of all sizes, Progent's virtual training allows the trainer to conduct the class from a remote office while the students can be spread across an office or across the country. Virtual learning deploys proven teaching aids such as virtual white boards, real-time questions, and shared desktops. Classes can be short and personalized to specialized subjects or longer in duration and broader in scope.
Progent is seeking to find staff-level, solutions-oriented Microsoft accredited engineers with Microsoft Certified Systems Engineer credentials; Cisco accredited network engineers with Cisco CCNP or CCIE certification; security professionals who have CISSP or CISM or comparable security certification; and high-end network design experts with a background in mobile access, wireless networking, high availability, workplace recovery, data protection, and virtual servers. Progent also seeks employees who can join our staff of help desk support specialists and remote support experts. In addition, We are looking for experienced managers able to perform productively in Progent's high-growth, virtual office culture.
Progent's disaster recovery planning and business continuity engineers can help you design a disaster recovery plan to prepare for an IT network catastrophe. Progent can show you how to define a comprehensive disaster recovery plan that incorporates scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified professionals can also show you how to create an affordable, non-stop network architecture that addresses availability issues covering a broad array of infrastructure technologies and processes.
Microsoft SQL Server 2014 incorporates significant enhancements in critical areas including performance, availability, compliance, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory capability that works transparently across all workloads including Online Transaction Processing, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient remote and on-premises services that include planning, deployment, administration, troubleshooting, and software development expertise to help businesses of all sizes to achieve maximum business value from their SQL Server 2014 investment.
Microsoft SQL Server 2005 delivers indispensable, standardized tools to IT experts and information workers, lessening the difficulty of designing, deploying, managing, and using company data and database programs in environments ranging from handheld devices to enterprise information systems. The sophistication and integration demands of Microsoft SQL Server 2005 require a network consulting firm with hands-on expertise and broad knowledge in planning and deploying data-driven, end-to-end business technology solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft integration, ensures you success in designing, configuring and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.
Progent's Juniper-certified NetScreen consultants can help your company to install and integrate NetScreen 5200 and 5400 routers, upgrade from older NetScreen devices to more current Juniper technologies, and troubleshoot network infrastructure issues in all-Juniper or mixed-technology systems.
Server proliferation wreaks havoc on network budgets and administrative resources. Server reduction through a virtual infrastructure promises lower total cost of ownership of hardware and faster return on investment, more leveraged use of physical computers, simplified operations, enhanced network availability, and easier manageability. Typical usage scenarios for virtual servers include hardware consolidation, economical platforms for line-of-business legacy software running on outdated operating systems, and affordable quarantine of software development or pilot testing environments from on-line systems.
Progent can assist small companies to migrate any part of their computing infrastructure to Microsoft Azure. This can simplify IT management and reduce equipment investments. Azure includes a wealth of public cloud services and Progent can help you to evaluate the benefits and restrictions of different cloud networking architectures supported by Azure. Progent can help you manage cloud-based or hybrid cloud and local applications and resources and ensure you sidestep the typical errors small organizations make when migrating to a public cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also help you to configure firewalls and IPsec VPN tunnels and to integrate iPhones and iPads and Android smartphones and tablets.
Progent has been providing SharePoint consulting services since the initial SharePoint product was released over a a dozen years, and Progent has the scope of IT know-how to assist organizations of all sizes to plan and implement a SharePoint Server 2013 deployment and create SharePoint 2013 apps that add substantial business value to your information network. Progent's Microsoft-certified consultants can help you to assess the risks and benefits of upgrading to SharePoint 2013 or SharePoint Online from older versions of SharePoint or from a different collaboration solution; decide if an on-premises, Cloud-based or hybrid configuration is best suited for your busi9ness; and select the right version of SharePoint 2013 for your purposes. Progent offers full project management outsourcing or can help in specific jobs associated with your SharePoint 2013 deployment.
For medium-size companies looking for IT consulting services, Progent offers an array of alternatives including local service, on-line support, phone-based Call Center, round-the-clock support with automatic network monitoring, temporary staff augmentation, business relocation support, application development, and professional consulting. For midsize businesses in California or other areas covered by Progent's onsite consultants, Progent provides expert in-person support for solving network issues rapidly and economically.
The Progent Test and Training Lab located at the QTS Internet Data Center is available for piloting line-of-business applications, developing cost-effective system upgrade methodologies, evaluating and tuning performance, planning or validating disaster recovery strategies, mitigating compatibility issues, and building training environments for new technologies. For Progent customers without adequate in-house resources to assemble proper pilot environments, the lab cuts capital outlay and technical risk while keeping critical network initiatives on schedule.