Progent's work environment will allow you to become a more capable consulting professional by improving your information technology knowledge and boosting the satisfaction of your customers. Progent delivers this commitment by attracting the best consulting experts for you to work with, providing an advanced network and communications architecture, running proprietary software utilities to enable the maximum quality of service, and by streamlining proven business structures for finding and maintaining clients.
Microsoft Windows Server 2008 is a major step forward in making IT networks more secure and fault tolerant, simpler to virtualize and administer, faster, and able to offer a better platform for web hosting and development. Progent can help your company benefit fully from the improvements incorporated into Windows Server 2008 by delivering certified consulting, troubleshooting, training, staffing, network monitoring, and security engineering expertise.
For over 20 years, Progent has provided affordable IT design, configuration, troubleshooting, security services, and development for networks of all sizes.
Progent's Microsoft-certified consultants have more than a decade of experience designing, implementing, enhancing and repairing SCOM solutions and can provide companies of any size advanced remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist your company to plan a topology for SCOM 2012 servers that delivers the responsiveness and resilience required to watch over your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs based on industry best practices for tracking network fabric and Microsoft and third-party applications and services. Also, Progent can provide responsive online or onsite technical support to assist you to fix critical issues detected by System Center 2012 Operations Manager.
Progent can assist your organization to plan a migration to Teams from Skype for Business Online and install, manage, and troubleshoot a cloud or mixed deployment of Teams. Progent can assist you to integrate Teams with Microsoft 365 apps, Exchange, SharePoint Online, and your phone infrastructure.
Progent's Microsoft-certified consultants can help you design, document, implement, administer, and repair a network-wide migration to 64-bit server and client OS software and applications. Progent can help you test your 64-bit environment to verify that it handles all of the important 32-bit applications that you intend to keep plus the latest 64-bit versions of applications you wish to install.
Progent can provide the services of an accredited engineer with an extensive background integrating products from the major video conferencing/telepresence vendors such as Cisco, Polycom, and LifeSize and can help your company to plan, configure, expand, or troubleshoot a telepresence environment that preserves your current investment and maximizes the business value of your information network. Progent also offers the expertise of network infrastructure engineers who can assist companies of all sizes to build and maintain a network that provides the speed, reliability, security, and expandability you need to accommodate your telepresence solution.
Progent offers online and on premises expertise to assist you with any phase of business intelligence (BI) reporting from troubleshooting or modernizing reports to designing and deploying a comprehensive business intelligence solution. Progent's BI experts can assist you to maintain your current reporting environment, help you to migrate reports and databases from a legacy reporting product to a current one, and provide custom online mentoring to meet your individual needs. Progent's management reporting and analytics professionals can provide expertise in the leading business intelligence reporting and visualization tools including the SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools including Power Pivot, Power Query and Power View, and Report Builder.
If your office network combines Linux technology technology with Windows, Progent can assist you to incorporate your IT resources into a unified environment that permits all your operating systems to coexist for easy management, transparent information exchange, high dependability, enhanced throughput, and strong protection. Progent's UNIX/Linux and MS Windows coexistence support offerings include IT architecture integration and support, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, online technical support and troubleshooting, in-person technical support, and Help Desk outsourcing.
Progent's certified security experts can perform NodeZero-powered PEN tests to make sure your security monitoring and protection systems and policies are properly configured and effective.
Progent's Microsoft-Certified SQL engineers can provide an array of services to assist small businesses to design, implement, administer, and repair Microsoft SQL 2008 systems in order to gain the optimum competitive benefit from this state-of-the-art database management platform. In addition, Progent offers consulting expertise for system architecture, enterprise-wide security, and application programming to increase the business benefit of your computer network.
Cisco has designed an extensive array of routers that includes appliances built to deliver the security, performance, and reliability demanded by organizations from branch offices to global enterprises and ISPs. Cisco routers feature support for redundancy, automatic failover, and backup power for improved reliability and system uptime. Progent can help you select and configure Cisco routers to establish a solid infrastructure for your IT system and to make it economical to expand as you support new users, start new offices, install new services, extend your network to customers and partners, and support a more mobile workforce. Progent offers expertise in a variety of routers based on Cisco's IOS platform, including the Cisco 800 series of small office VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 2900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for the network core, plus legacy 2500 and 2700 Series Routers.
Progent's certified security consultants can perform NodeZero-powered PEN tests to verify your security defense tools and policies are properly set up and effective.
Apple Certified Technical Coordinator (ACTC) Small Office Server Support CCIE Voice Network Help
Progent offers customers the services of engineers who have earned some of the IT industry's most prized credentials. Progent thinks that customers have the right to be sure that their IT support providers have accredited testing as well as broad practical backgrounds so that Progent's clients can engage Progent's service with trust. Often, vendor credentials such as the Cisco Certified Internetwork Experts (CCIE) confers priority for significantly superior vendor assistance than is offered to uncertified service providers, enabling Progent to offer clients a better class of computer service. In other cases, recognized credentials such as CISSP or ISSEP for network security can help corporate customers to demonstrate compliance with regulatory demands by using the assistance of recognized industry experts.
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status through thorough examination and significant work with network security architecture. ISSAP consultants have in-depth knowledge of access control systems and methodologies, phone system and network security, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security specialists can help your business with all aspects of architecture security.
For smaller organizations, network security and regulatory compliance is too complex to master yet too risky to ignore. The largest largest enterprises have been hacked, and the leading cloud services have occasionally been knocked out. It seems like there's nowhere to run. Progent makes it economical for smaller organizations to implement critical IT security projects successfully by offering the benefit of billed time to the nearest minute without any minimum billing for remote support. You can have the help of a seasoned computer expert to provide precisely the help you need when you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified security experts can help your business with any aspect of network security including vulnerability audits, malware screening and recovery, spam and email content filtering, email data loss prevention, compliance reporting, and creating a comprehensive security plan.
Progent's Cisco-authorized IT engineers can help you design an affordable, fault tolerant Internet configuration solution that can achieve non-stop Internet connectivity through a wide range of fault tolerant Internet access technologies including high availability BGP, automatic fail-over, and redundant ISPs. Progent offers Cisco Certified Internetwork Expert consultants to help you apply the latest techniques for 24x7 Internet connectivity to build an affordable, completely redundant Internet interface with automatic failover and other capabilities to deliver non-stop Internet connections.
Progent's Linux consulting experts offer small companies and developers support for administering and supporting Linux systems that operate with Microsoft-powered networks. Progent can give your business access to Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISA certification. This broad array of experience offers you an easy one-stop consulting firm to show you how to create and maintain a protected and robust cross-platform network and communications environment that supports Linux and Microsoft coexistence by integrating Microsoft Windows with major Linux derivatives including RedHat, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.
If you want to update your corporate web site, create internal websites for purposes such as HR or employee education, design a high-impact web presence for a new business, or generate line-of-business, data-driven custom web applications, Progent can supply skilled and experienced web developers. Progent's consultants can also help you design and maintain a safe, fault-tolerant server and communications infrastructure, including off-site and wireless connectivity, to support your web solutions.
Microsoft supports transparent hybrid environments that integrate Microsoft 365 and on-premises Exchange deployments. This allows you to have specific mailboxes hosted at your on-premises datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consulting team can help you with any facet of planning, implementing and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange consultants can provide as-needed expertise to help you through challenging technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Exchange solution is carried out on time and within budget.
Progent is a reseller and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-first cyberthreat management platform that includes AI software and expert services to deliver cutting-edge endpoint detection and response.
Progent can help your organization to maintain Microsoft System Center 2007 Configuration Manager to streamline operations, improve compliance, and boost worker output by ensuring that operating systems and applications are always current, tracking product licenses, and reporting resource usage profiles so you can make smart buying decisions. When your organization is set to upgrade your SCCM 2007 change management solution, Progent can help you to plan and carry out a smooth move to SCCM 2012.
Progent's Cisco-Certified network management consultants can show you how to use Cisco's network management utilities alongside a selection of powerful third-party applications to build a comprehensive network management strategy to keep your environment running reliably, fully utilize expensive resources, guard your data, revive quickly from hardware breakdown or deliberate attacks, and allow you to add or repurpose valuable resources sensibly and economically as your business evolves.
For Windows desktop virtualization, Progent offers the support of a Citrix-certified XenDesktop consultant who can help your company to design a XenDesktop environment that improves the business impact of your IT network; integrate XenDesktop technology with your physical and virtual servers, end-user computers, and peripherals; migrate your existing virtual desktop software to the latest versions of XenDesktop; and deliver advanced remote troubleshooting. Progent can also train your IT staff to follow industry leading practices to manage XenDesktop effectively.
Progent's Co-managed Help Desk service allows your business to share the load for Help Desk services seamlessly between your IT team and Progent's pool of certified desktop support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around ConnectWise Manage, the leading shared professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's certified Windows Server 2022 experts can assist your company to design and implement an efficient migration to Windows Server 2022 using an on-premises system architecture or a hybrid model that combines cloud-based Windows Server Online with a self-hosted implementation of Windows Server 2022.
Microsoft Exchange Server 2013 incorporates significant enhancements to the functionality of Microsoft Exchange Server 2010 and introduces important new features plus a revamped architecture. These improvements favorably impact vital facets of IT like ease of administration, high availability (HA), security, cost of ownership, teamwork, extensibility, throughput, compatibility, and productivity. Progent's certified Exchange 2013 consulting professionals can assist your organization to evaluate the possible business benefits of upgrading to Exchange 2013, create a cost-effective validation and rollout strategy, and train your IT team to maintain your Microsoft Exchange 2013 solution. Progent can also provide ongoing online consulting and support and management for Microsoft Exchange Server 2013.
Citrix has developed a comprehensive family of products that deliver advanced manageability, scalability, and responsiveness for server virtualization and for centralized distribution of virtual Windows desktops and applications. For managing virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For making and administering virtual servers, Citrix offers XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified engineers can help you to evaluate the business advantages of Citrix virtualization products and help you design, test, implement, optimize, and support Citrix solutions.
Progent provides high availability load balancing consulting that addresses system load balancing, load balanced program, network infrastructure routing, and content dispatching technology including Cisco Content Engine. non-stop load balancing technologies for which Progent can provide consulting expertise include Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks 3-DNS.
Microsoft Exchange 2013 incorporates major enhancements to the capabilities of its predecessor Microsoft Exchange Server 2010 and introduces important innovations as well as a revamped structure. These improvements favorably impact key IT areas including ease of administration, availability, compliance, cost of ownership, teamwork, expandability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you understand the possible business benefits of migrating to Exchange Server 2013, design a cost-effective validation and rollout plan, and educate your IT staff to manage your Exchange 2013 environment. Progent also offers ongoing remote support and management services for Exchange 2013.
Progent's certified Windows Server 2022 experts can help your organization to plan and implement an efficient upgrade to Windows Server 2022 using a self-hosted deployment architecture or a hybrid model that combines cloud-based Windows Server on Azure with a datacenter-based implementation of Windows Server 2022.
Progent offers quick access to the skills of veteran wireless consultants who can assist you to assess the value of Ubiquiti UniFi Wi-Fi APs for your business and assist you to design, deploy, manage, and debug your UniFi wireless network. Progent can also conduct a Wi-Fi site survey to help you to select, provision, and position UniFi wireless access points for your required signal coverage and throughput.
Progent can assist you to understand the wealth of subscription plans offered with Microsoft 365, previously branded Office 365, and configure your information network with Microsoft 365 so you derive maximum business value. Progent supports multi-vendor environments that include Windows, macOS or OS X, and Linux software. Progent can also assist you to create and maintain hybrid ecosystems that seamlessly integrate local and cloud-based resources.
Progent's Citrix consultants can assist you to evaluate the potential business value of the available versions of Citrix Essentials for Hyper-V, help you to use Citrix management tools in your Microsoft Hyper-V network, and show you how to deploy Citrix Essentials to enhance the responsiveness, uptime, flexibility, and recoverability of your virtualized environment while lowering the cost of resources and support and simplifying management processes.
Progent's Reseller Program for IT Service Organizations lets you take advantage of Progent's information technology experts while retaining your own service brand as a transparent arm of your IT services staff.
Our Experts Group offers support in key fields including Apple OS integration and applications; Consulting for Linux-powered, UNIX-powered, and Sun Solaris environments; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM expertise; Mission-critical and specialized program help; Chief Information Officer, business analyst, and project logistics outsourcing; Custom program development and deployment; Web site, eCommerce, Electronic Data Interchange, and customer information portal development and deployment; SQL support and performance consulting; Business information expertise; and Telecommunications architecture consulting.
Progent offers national online phone support and troubleshooting services for companies that operate UNIX, Linux, or Sun Solaris environments or whose information systems include a mix of UNIX/Linux and Microsoft Windows technology. Remote network consulting offers maximum leverage for your information technology dollar by extending client efficiency and limiting the time charged for network analysis and repair. Sophisticated online access technology and experienced technicians and engineers combine to enable Progent to handle the majority of network issues without squandering time and money by traveling to your site. In most of situations your network problems can be remediated by telephone or through a combination of phone support and online network analysis. Progent can put you in touch with Cisco CCIE network engineers and CISM and CISSP certified security specialists to help you with the most difficult system issues.
Progent can deliver a variety of economical online and on-premises consulting services to assist you to install, administer, and troubleshoot desktops and handhelds powered by Microsoft Windows, Apple macOS/OS X, Apple iOS, Google Android, or Linux.
Progent can assist your business to understand the many subscription options available with Microsoft 365, formerly called Office 365, and configure your network with Microsoft 365 so you realize top business value. Progent offers expertise with cross-platform networks that include Windows, macOS or OS X, and Linux technology. Progent can also help you to build and maintain hybrid networks that seamlessly integrate local and cloud products and services.
DoubleTake/Carbonite Software publishes a family of products designed to deliver small companies a variety of affordable solutions for replicating and restoring business-critical workloads including Microsoft Exchange, Microsoft SQL, Blackberry, and Microsoft Office SharePoint. Progent's disaster recovery planning experts have extensive backgrounds integrating DoubleTake/Carbonite products into small company information networks to achieve a high level of availability and disaster recovery readiness at an affordable price.
Progent's Standard Help Desk Services provide a complete solution that handles all aspects of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Help Desk services are provided at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex issues.
Progent offers IT services for medium size businesses with 100 to 250 network clients. The medium size business or office has traditionally been an overlooked part of the market for network support expertise. The overhead and service delivery practices of major outside service organizations make them too costly for the typical small company or small medium business (SMB), which usually has a modest IT budget with which to support an information system whose complexity and sophistication are often similar to the information systems of far larger companies. Progent's support delivery model, which takes great advantage of remote service, virtual office technology and proactive network monitoring, significantly reduces the network maintenance expenses of a small-medium business while offering the small organization with big-company service from certified, world-class consultants with background in a wide range of small business network solutions. If your medium size company or small business is searching for levels of IT help appropriate for a medium size office without paying enterprise costs, you need Progent.
Progent's expert solution designers and software developers can assist your business to build enhancements to Microsoft GP that address the unique needs of your organization while retaining the benefits of Windows integration. Progent can also provide expertise with a variety of development technologies that can be used to build integrations with Microsoft Dynamics GP/Great Plains. These integration tools include Microsoft Dexterity, Modifier, Visual Studio for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.
Cisco's Firepower NGFWs Firewalls provide a significant performance improvement over Cisco's popular ASA 5500-X firewalls and include unified management of modern security capabilities such as application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can assist you to design and carry out an efficient upgrade to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower appliances with Cisco's security services to build and centrally control IT ecosystems that span branch offices, data centers, private clouds and public clouds.
Progent has two decades of background helping small and mid-size companies to design, implement, tune, manage, and troubleshoot computer networks that incorporate at-home workers.
Progent can help you to design and implement an efficient transition from a UNIX-powered IT environment to a network powered by Windows and suited for running Microsoft's powerful office productivity software, business applications, and software development tools. Progent's UNIX, Windows and Cisco consultants and application specialists can help you guard your data and reduce business discontinuity by developing an effective transition plan that protects your existing assets in UNIX application and infrastructure. UNIX-to-Windows transition support expertise available from Progent include analysis of current environment, migration strategy and testing, Microsoft Exchange migration expertise, data and application migration, and server and mass storage transition and economization.
Progent's Technical Response Center (TRC) offers national extended hours remote help for IT networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service experts offer after-hours telephone help and online direct computer connection to isolate and repair technical problems rapidly and economically. The scope of technical experience available from Progent's staff of nationwide support professionals makes it possible to escalate even the toughest problems to competent experts as required. For critical issues, the TRC endeavors to respond to your request for service within one hour.
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness either to defend against ransomware or recover rapidly from a ransomware incident. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup system that reduces your exposure to ransomware and aligns with your company's needs.
Progent's Citrix experts can help your organization to assess the potential business value of the various editions of Citrix Essentials for Hyper-V, assist you to use Citrix management tools in your Hyper-V environment, and demonstrate to you how to deploy Citrix Essentials for Hyper-V to improve the performance, uptime, flexibility, and recoverability of your virtualized network while reducing the cost of equipment and operations and simplifying management processes.
