Progent's Co-managed Help Desk Service
Progent's Co-managed Help Desk service is designed for businesses with between 50 and 500 end users and allows your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on the leading shared PSA tool for managing service requests, ticketing, assigning ownership, tracking progress, and generating management reports.

Progent's Co-managed Help Desk Services provide a seamless extension of your corporate IT support organization. Client access to the Help Desk, delivery of support, problem escalation, ticket generation and tracking, performance metrics, and maintenance of the support database are consistent regardless of whether incidents are resolved by your in-house resources, Progent, or both. All end-user service requests are triaged as Level 1, 2 or 3 incidents. Progent focuses on whatever service level or levels you specify (typically Level 1 and Level 3). Initial service requests are assigned either to your in-house support group or to Progent's Technical Response Center (TRC), based on your preferences. Level 2 or 3 tickets can be escalated to Progent's Experts Team of subject matter experts (SMEs). The assignment process is transparent to your end users. You have complete flexibility to expand or shrink your share of support work as circumstances require. Progent provides initial deployment and onboarding of the PSA software as well as documentation, testing and training.

Progent's Help Desk Ticketing System

A shared ticketing system tracks issues through the entire ticket lifecycle

Progent's Technical Response Center (TRC)
Progent's Technical Response Center (TRC) has been providing online technical support for two decades and has active clients in every state in the U.S. (see Progent's customer testimonials.) The TRC provides the pool of seasoned desktop engineers who can handle Level 1 trouble tickets, which make up the bulk of Help Desk service requests. The TRC, like Progent's Experts Team, uses the leading professional services automation (PSA) software platform to handle ticketing, tracking progress, ownership, escalation and reporting. This prevents problems from falling through the cracks and gives clients clear visibility of all services delivered. The TRC is committed to a 90% live-answer rate and allows Progent's Co-managed Help Desk Services to offer a 60-minute SLA. Standard support hours are 5am to 7pm PST, five days a week. Extended hours support and onsite service are available at extra cost. To learn more about the TRC, refer to TRC Customer Commitment.

Service Levels
Progent offers three levels of remote support, which correspond to industry standard Tier 1 through Tier 3 support. You can choose which support levels will be handled or shared by Progent or by your in-house resources. The depth and technical breadth of Progent's team of subject matter experts (SMEs) allows fast and effective escalation and makes it possible to rely on Progent as a one-stop source for most IT issues. In addition, Progent's practice of knowledge transfer allows key support issues to migrate from higher to lower Tiers as solution workflows become documented and standardized so they can be handled by less skilled and lower cost support personnel.

Service levels are defined as:

  • Level 1 Support: Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions,'ticket routing and escalation to Level 2 and Level 3 support. A Level 1 tech gathers and analyzes information about the user's issue and determines the best way to resolve the problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.
  • Level 2 Support: Generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). They'deal with escalated issues that Level 1 support is not equipped to handle. Level 2 will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates.
  • Level 3 Support: Troubleshooting, configuration, database administration, and repair for server, network, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 engineer usually has the most expertise.
Example of a Ticket Lifecycle
A typical example of a ticket lifecycle is the scenario where your company wants Progent's TRC to triage all service requests. In this case, Progent may be tasked with dealing directly with all the Level 1 desktop issues your end users report. Progent can escalate the remaining issues to your in-house support staff. Your in-house staff would address the Level 2 incidents they have the knowledge and bandwidth to handle, and escalate any remaining issues to Progent's Experts Team.

Sample Ticket Lifecycle

Progent's Help Desk Ticketing Consulting

A ticket can move transparently through the TRC, your support staff, and Progent's Experts Team

This sample implementation of Progent's Co-managed Help Desk Service has a four-phase ticket lifecycle:

  1. Your employees enter requests through the online service portal, an 800 number, or simply by sending an email to a specific mailbox. This automatically becomes an open request in the ticket system.
  2. Progent receives the ticket request and determines if it will be serviced or escalated to your service desk.
  3. Your service desk receives the ticket request and determines the best method to service the issue. If needed, your service desk can escalate the ticket back to Progent for assignment to Progent's Experts Team.
  4. Progent receives the updated ticket request, identifies the most appropriate SME from the Experts Team, and assigns the SME to work with your IT staff until the issue is resolved or closed.
Note that all teams that service the ticket can review and update the information, and the ticket system automatically updates your end users about changes in ticket status. Because of the thorough, shared documentation enforced by the ticketing system, frequently encountered problems that initially require a high-level of expertise can eventually move to a lower Tier for faster and less expensive resolution.

Highlights of Progent's Co-managed Help Desk Services
Key features of Progent's Co-managed Help Desk Services are:

  • Pooled desktop support from Progent's TRC engineers
  • Desktop support available 5 days a week, 5am-7pm PST, 60 Minute SLA
  • Discounted hourly rate with one-minute granularity for Level 1 desktop support for end users
  • Level 2 and Level 3 support from Progent SME available on request at Progent's normal consulting rates
  • De-escalation allows issues that initially require Level 2 or Level 3 support to move to a lower, less expensive Tier thanks to detailed and easily accessible documentation.
Details of Progent's Co-managed Help Desk Services
Progent's Co-managed Help Desk Services are designed to provide a flexible, collaborative call center solution for mid-size organizations. Details of this service offering, with Progent providing Level 1 desktop support, include:
  • Available only in USA and US territories locations
  • One-time setup fee based on complexity of the deployment
  • Live Answer of incoming service requests to Progent TRC with a goal of 90% Live Answer of all calls
  • After determining if server or networking support is required, some calls will be passed to Level 2 or Level 3 support
  • All support requiring Level 2 or Level 3 service will be worked on by Progent after receiving client approval
  • 1 hour SLA for Level 1 desktop support in most cases
  • Level 1 Support is for end users applies to Windows-based systems and Apple systems
  • Progent Level 2 or Level 3 support will be provided at regular hourly consulting rates
  • Progent will provide resources - TRC desktop engineers daily, Level 2 and 3 as needed
  • Progent will provide a phone number and email mailbox for incoming service requests
  • Free Remote Control agent with screen sharing for support
  • ProSight IT Asset Management services for network documentation management is included
  • All Level 1 remote support is billed at a discounted desktop hourly rate
  • All Level 1 support will be done remotely, no onsite included
  • All onsite work will be invoiced at regular hourly consulting rates
  • All onsite support will have an additional fixed charge plus any specific travel costs
  • All travel cost estimates will be provided and need client approval before work or travel will be performed
  • Projects and separate Statements of Work (SoWs) will have their own estimates and costs outlined and will be performed only after approval by client
Phased Onboarding
Progent's proven onboarding process allows your business to migrate smoothly to a co-managed Help Desk and a modern ticketing and reporting system. Key steps in the onboarding process for Progent's Co-managed Help Desk Service include:

Initial Setup

  • Create your custom Help Desk experience, including your team, locations, and user information
  • Progent will work closely with your team to review current incoming service requests
  • Setup your incoming service request system to include email, software agents, and 800 phone number
Next Steps
  • Progent provides ticket management training for your support team
  • Jointly create basic workflow and escalation processes
  • Add all your teams and resources that will provide support
  • Create the announcement message and promotion of the new Help Desk solution
  • Select a specific location or small groups to onboard first
  • Bring additional groups of users into the system at determined intervals
Refinement
  • Review reports and system configuration for proper information and workflow
  • Add additional reports or fields needed to better identify or track common issues
  • Identify missing information that could allow a higher resolution rate for Level 1 service requests
Production
  • All users have been introduced to the support system and can access it
  • All required user and equipment information is populated in the system
  • You can transfer and manage tickets smoothly between your support team and Progent
  • You can view daily, weekly and monthly support performance
Benefits of Progent's Co-managed Help Desk Service
Progent's Co-managed Help Desk Service offers a range of benefits that allow you to provide your users with fast and effective support while at the same time saving you money and reducing administrative hassle. Benefits of Progent's Virtual Help Desk services include:
  • Retain complete control over your IT service issues: you decide what tickets are escalated to Progent's service desk.
  • Immediate access to supplemental IT service experts when you need them: Progent PSA software automatically routes internal tickets or lets you manually escalate to Progent.
  • Efficiency: Progent's team will review your current incoming service requests and identify missing information that would allow a higher resolution rate for common Level 1 issues. Progent can also help you with tag creation to speed up solutions.
  • Transparency: Progent's Co-managed Help Desk services are a seamless virtual extension of your in-house service desk with unified ticketing and reporting so nothing falls through the cracks.
  • Happy employees: End users have the ability to track the progress and status of their IT requests quickly and easily.
  • Management insight: You have the metrics, accountability, and activity reporting of a modern PSA platform to help you build a custom service desk experience that delivers maximum business value
  • Focus on your core business, not IT requests and unhappy end-users. Your IT resources avoid being bogged down trying to manage common service requests.
Download Progent's Co-managed Help Desk Services Datasheet
To download a single-page datasheet in PDF format describing Progent's Co-managed Help Desk Services, click:
Progent's Co-managed Help Desk Services Datasheet. (PDF - 108 KB)

Optional Services
Progent has developed the ProSight family of remote monitoring and management (RMM) services to automate critical processes associated with network administration, security and maintenance. Any of these services can be integrated with Progent's Standard Help Desk Services by installing agent software on computers to be monitored and managed. Alerts generated by these agents can be routed automatically to Progent's TRC group, processed through the ticketing and tracking system, and triaged for Level 1, 2 or 3 support.

Examples of ProSight RMM services include:

  • ProSight Email Guard: Email Content Filtering, Spam Blocking and Data Leakage Protection:
    ProSight Email Guard Content Filtering ConsultantsProSight Email Guard combines on-premises security gateway hardware with cloud infrastructure from world-class providers to create a pass-through service which routes all your email to secure data centers where email and attachments are screened using modern heuristic analysis. Clean email is forwarded instantly to your local gateway for deep analysis, and suspicious email is either tagged and delivered or quarantined for review. Progent can help you set up ProSight Email Guard for Microsoft Exchange or any other email system and show you how to manage your email security from the cloud. Learn more about Progent's ProSight Email Guard Spam and Virus Filtering.

  • ProSight Active Security Monitoring: Behavior-based Threat Analysis and Ransomware Protection:
    ProSight Active Security Monitoring ConsultantsProSight Active Security Monitoring (ProSight ASM) utilizes behavior-based machine learning to provide endpoint and server protection from modern malware attacks such as ransomware, which can easily evade legacy, signature-based anti-virus defenses. ProSight ASM gives small and mid-sized organizations low-cost access to the same threat protection platform used by leading enterprises including Walmart, Netflix, Visa, Citi, NASDAQ, Salesforce and others. ProSight ASM can protect both local and cloud-based resources. To learn more about ProSight Active Security Monitoring, visit ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Cloud Backup and Disaster Recovery:
    ProSight DPS Backup and Disaster Recovery ConsultantsProSight Data Protection Services offer small and midsized businesses a low-cost, fully managed service for secure backup/disaster recovery (BDR). ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, folders, apps, system images, plus Hyper-V and VMware images. ProSight DPS helps you recover from hardware failures, disasters, malware like ransomware, human error, or software bugs. Bare Metal Restore (BMR) lets you restore like or dissimilar hardware, and you can use point-in-time restores. Data can be backed up to the cloud, a local device, or mirrored to both. To find out more, see ProSight Data Protection Services managed backup and disaster recovery.
Why Choose Progent?
As a Microsoft Certified Partner, Progent can offer the expertise of a Help Desk staff of certified Microsoft professionals to give your clients fast and reliable access to the technical help they need. Progent has years of background delivering phone support and remote repairs for IT systems built on Microsoft technology. Progent's emphasis is on giving the Help Desk a positive image as a valuable contributor to your company's success. Progent tries to fix rather than merely track problems, and Progent's goal for established clients is to resolves at least 80% of help desk problems on the first call. First-call resolution is an important factor in lowering help desk costs, improving the image of the IT group in general and the help desk in particular, and raising client productivity and satisfaction.

How to Get Started with Progent's Co-managed Help Desk Service
To find out more about Progent's Co-managed Help Desk Service, call 800-993-9400 or visit Contact Progent.



An index of content::

  • 24 Hour Telecommuters Consulting and Support Services nearby Bellevue - Data Protection Solutions Consulting Services Bellevue, WA Work from Home Employees Expertise - Bellevue - Backup/Recovery Technology Consulting Bellevue Washington

  • Net Framework Programmer
    Custom Web Programming Company

    If you want to update your corporate web site, build internal webs for purposes such as HR or worker training, establish a powerful web presence for a new business, or generate line-of-business, data-driven custom web applications, Progent can supply talented and experienced web developers. Progent's experts can also help you build and manage a secure, fault-tolerant server and communications infrastructure, including off-site and wireless connectivity, to support your web tools.

  • 24-7 Work from Home Employees Wichita Guidance - Collaboration Solutions Consulting and Support Services Wichita, KS Wichita, Sedgwick County Wichita Work at Home Employees Collaboration Systems Guidance

  • Network Professional Home Based Virtual Office
    Telecommute Jobs Microsoft Consulting

    If you are an information technology engineer with system support experience, joining Progent and helping Progent's clients will enhance your skills through interaction with our staff of motivated, world-class consulting experts. Progent's commitment to offering network consulting and computer support to small and midsize companies will offer you the chance to consult closely with decision makers and add tangibly to the growth of dynamic organizations. Also, Our virtual office environment provides the most advanced tools for remote support and wireless access to help you to come up with speedy solutions when you take on business-critical problems.

  • 24-Hour Fedora Linux, Sun Solaris, UNIX Support and Help Miami Florida Top Rated Ubuntu Linux, Solaris, UNIX Technology Consulting Services South Beach
  • 24x7x365 RIM BlackBerry Small Office IT Consulting Services BlackBerry BPS Small Business IT Consulting Firm
  • Access Report Design Firm IIS Design
  • Aironet 3800 Access Point Online Help CCNP Expert Certified Aironet 802.11ac AP Upgrade Information Technology Consulting
  • Arlington, Texas Software Outsourcing Consultant Arlington, Texas Computer Network Specialists
  • At Home Workers Irvine Expertise - Infrastructure Expertise Irvine, Orange County Irvine Placentia Irvine At Home Workforce Integration Expertise
  • Atlanta Small Business Network Support Co-Location Facility Internet Colocation Center Consulting Team Atlanta
  • Boise, ID Small Office Computer Consulting Services Boise Service Providers
  • Cisco Computer Companies Cisco Business Computer Server Companies
  • Cisco Information Technology Outsourcing Companies Information Technology Outsourcing Companies Cisco Norfolk Virginia
  • Cisco Solution Providers The Woodlands Cisco Technology Consulting The Woodlands, Texas
  • Citrus Heights Outsourcing Top Folsom Small Business Network Consulting Company

  • Consultancy Ubiquiti UniFi Controller management
    Ubiquiti UniFi AP Consultant

    Progent offers quick access to the skills of seasoned Wi-Fi consultants who can assist you to assess the value of Ubiquiti UniFi wireless access points for your company and assist you to design, install, manage, and troubleshoot your UniFi network. Progent can also conduct a Wi-Fi site survey to help you to choose, provision, and place Ubiquiti UniFi wireless APs for your required coverage and throughput.

  • Cleveland Public Square BlackBerry Professional Software IT Outsourcing Companies BlackBerry BES Server Technical Support Firm Cuyahoga County Ohio
  • Computer Consultant Debian Linux, Sun Solaris, UNIX Silicon Valley Slackware Linux, Solaris, UNIX Integration Support
  • Computer Firms BlackBerry Synchronization Tacoma, Pierce County Pierce County Washington BlackBerry Software Manage
  • Consultant Services Windows 2016 Windows 2003 Server Technical Support Services
  • Detroit, Wayne County, Michigan Network Providers Michigan Outsourced IT Services
  • Detroit-Troy Network Administration Detroit Small Business Network Consultant
  • Dynamics GP/Great Plains Technical Support Services Consulting Services Dynamics GP Great Plains Software
  • Engineer CentOS Linux, Sun Solaris, UNIX Hartford Connecticut Hartford Enfield Bristol Farmington Redhat Linux, Sun Solaris, UNIX Integration Services
  • Fargo-Fargo, ND Work from Home Employees Fargo Consulting - Integration Consulting and Support Services Work from Home Employees Consulting and Support Services in Fargo - Set up Consultants Fargo, North Dakota
  • Fedora Linux, Sun Solaris, UNIX Support and Help Centennial-Arapahoe County, Colorado Network Consultants Fedora Linux, Solaris, UNIX Centennial-Highlands Ranch, Colorado
  • Virtual Helpdesk Computer Consultants
  • Hollywood Sunrise Plantation Microsoft Exchange Information Technology Integrators Help Desk Experts Hollywood Sunrise Plantation

  • NetApp MetroCluster Disk Pools Specialist
    Specialists NetApp MetroCluster Troubleshooting

    Progent can provide enterprise customers the services of a NetApp-certified consultant for online or on-premises expertise for NetApp's entire portfolio of SAN software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror, SnapVault and OSSV continuous backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Areas of NetApp SAN technology supported by Progent include SAN architecture, cloud integration, virtualization, migrations, transparent patching, system management, security and compliance, high availability, and remediation. Progent offers Level 3 support to assist you to take care of issues with NetApp SAN storage deployments efficiently based on best practices.

  • Honolulu Hawaii 24x7x365 Cisco Technical Support Firm Cisco Computer Consultant Oahu, Hawaii
  • Houston Work at Home Employees Help Desk Call Center Augmentation Expertise Houston, TX 24-7 Houston Work at Home Employees Help Desk Call Center Augmentation Consulting Houston Texas
  • Live Online Microsoft Office Class Classes Live Online Microsoft Access

  • Professionals ProSight Phishing Protection
    ProSight Ransomware Defense Consult

    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats.

  • Los Altos Phone Support Services Network System Support Consultant Redwood City

  • Top Rated Microsoft Skype for Business 2019 Remote Support Services
    Biggest Skype for Business 2019 Consultant

    Microsoft Lync 2010 provides IM, Real Presence, audio and video conferencing, desktop sharing, as well as VoIP and PSTN voice communication. Microsoft Lync 2010 can extend the capability of Exchange, SharePoint and Office or cloud-based Office 365 and streamlines management via integration with Active Directory. Lync can also cut expenses by eliminating VoIP hardware and subscription fees, PBX systems, or conventional video conferencing solutions. Progent's certified unified communications experts can provide online and on-premises support services to assist your company to maintain and troubleshoot your existing Lync Server 2010 deployment or evaluate the advantages of migrating from Lync to Skype for Business, which is the new version of the product. Progent can also assist your organization to design and carry out a smooth Skype for Business migration.

  • Extended Helpdesk Remote Troubleshooting
  • Louisiana Computer Consulting Firm Network Engineers Louisiana
  • Top Supplemental Helpdesk Technical Support Services
  • MS Dynamics GP Midtown Manhattan VAR - Upgrade Consultants Manhattan, New York MS Dynamics GP-Great Plains Midtown Manhattan Supplier - Upgrade Experts New York City
  • MS SQL Server Development Microsoft Experts Contract Programming SQL
  • 24-Hour Online Consulting Shared Call Center
  • Massachusetts Network Security Consulting Cisco 24x7 Cisco Outsourcing Massachusetts
  • Microsoft Dynamics GP-Great Plains Dealer - Toledo - Customization Consultants Toledo, Lucas County MS Dynamics GP (Great Plains) Toledo Reseller - Training Help Toledo, Lucas County

  • Carrier Routing System Integration Services
    Cisco Routers Setup and Support

    Cisco offers an extensive array of routers that includes appliances built to deliver the security, performance, and availability demanded by customers ranging from branch offices to worldwide enterprises and service providers. Cisco routers include support for redundancy, transparent failover, and backup power for improved fault tolerance and system uptime. Progent can show you how to choose and integrate Cisco routers to build a solid infrastructure for your IT system and to make it economical to expand as you add new users, start new offices, install new services, extend your network to customers and partners, and support a more mobile workforce. Progent can provide expertise in a variety of routers powered by the Cisco IOS platform, such as Cisco's 800 family of small office routers, Cisco 2800 and 3800 ISR routers, Cisco 2900 and 3900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for core Networks, plus legacy 1700 and 2600 Routers.

  • Microsoft Engineer Jobs Available Fairfield MCSE MCSA MCDBA MCIPT MCA Support Full-Time Jobs Vacaville
  • Microsoft Windows 2003 Engineer Windows 2003 Server Computer Engineer
  • Microsoft and Apple Small Business Computer Consulting South Bend, IN Emergency Phone Support Network Design and Consulting South Bend, St Joseph County

  • Largest Nagios for Linux Consulting
    Open Now Linux Network Monitoring Specialist

    Nagios and MRTG are useful, free monitoring tools that run under the Linux OS and can be deployed to monitor UNIX/Linux environments, MS Windows systems, or mixed-OS situations where Linux and MS Windows coexist. The Nagios monitor allows network support engineers to track system services including POP3, HTTP, SSH, and PING. Multi Router Traffic Grapher allows you to graph the traffic in and out of SNMP-enabled network appliances such as servers, routers, and switches. Progent's network monitoring consultants can help you utilize both these programs to streamline and repair your network.

  • New Haven, Connecticut Networking Services New Haven Manager
  • Helpdesk Sharing Technology Consulting
  • Offsite Workforce Consulting Experts nearby San Rafael - Call Desk Solutions Consultants San Anselmo, Belvedere CA Work from Home Employees San Rafael Expertise - Help Desk Solutions Consulting Experts Ross, Tiburon CA
  • Award Winning Co-managed Support Desk Network Engineer
  • Pasadena-Alhambra Network Design and Configuration Cisco and Microsoft Certified Expert Consulting Services Pasadena
  • Petaluma California Cisco Troubleshooters Biggest Cisco Computer Network Consulting

  • Exchange 2019 Mailbox Server Integration
    Exchange 2019 and Windows Server 2019 Information Technology Consulting

    Progent can help your organization in any phase of your upgrade to Microsoft Exchange 2019 including configuring Windows Server 2019 for hosting Exchange; planning high availability (HA) system topology for an on-premises, cloud-based or hybrid deployment; moving mailboxes; designing and configuring Hyper-V; setting up HLB; setting up DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint; preparing firewalls; integration with O365; and configuring Outlook.

  • Remote Help Desk Computer Setup Onondaga County New York Small Business Network Remote Support Services Syracuse Manlius Salina DeWitt
  • Remote Progent Small Business IT Service Providers Progent Start-Up Businesses Networking Consultants
  • Remote Workers St. Paul Consulting and Support Services - Help Desk Augmentation Consulting Experts Minneapolis-Saint Paul Remote Workers St. Paul Consultants - Help Desk Call Center Augmentation Expertise St Paul-Vadnais Heights, Minnesota
  • SQL Server 2019 Tech Consultant Chandler Arizona Microsoft SQL 2008 Information Technology Installation Service Chandler
  • San Jose Offsite Workforce Backup Systems Consulting Work at Home Employees San Jose Consultants - Backup Technology Consultants San Jose CA

  • Microsoft Expert Hosting for Exchange Specialist
    Remote Exchange Email Hosting Consultants

    Progent's Exchange Server Hosting Services offer an enterprise-class data center that features redundant electrical and environmental control systems, 24x7 site security and IT support center, and fault-tolerant access to tier-1 Internet service providers. Hosted Exchange servers are configured as virtualized servers for high availability, easy scalability, and rapid recovery. Progent's services feature integration with your business network, connectivity with mobile computing products, automated monitoring of efficiency and security, spam and virus filtering, security update and service pack management, Help Desk support, per-day backup, and full email administration support.

  • San Rafael At Home Workforce Network Security Solutions Expertise San Rafael Marin County San Rafael San Rafael Telecommuters Cybersecurity Systems Guidance
  • Services Web Application Security Assessment Consultant Security Vulnerability Evaluation

  • Windows Server 2012 R2 upgrade Consult
    Windows Server 2012 R2 upgrade Consultancy

    Progent's Microsoft-certified consultants can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, create test systems and migration plans, tune your network for local, multi-location, private or public cloud-based, and hybrid environments, train your IT support team, create an enterprise-wide security strategy, automate IT administration, help with creating applications, and build and validate a disaster recovery/business continuity plan.

  • SharePoint Outsourced IT Services Virginia SharePoint Software Security Consultant

  • Windows Hyper-V 2016 Remote Troubleshooting
    Remote Consulting Hyper-V 2016 PowerShell

    Hyper-V 2016 utilizes key technologies initially designed for and proven on Microsoft Azure, among the world's biggest public clouds. This significantly improves the ability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, uptime, expandability, manageability, dependability and recoverability. Progentís Microsoft-certified consultants can help you to assess the benefits of Hyper-V 2016 for your organization, configure test environments to confirm the ability of Hyper-V 2016 to run your vital applications, design an efficient network topology for a cloud-based or hybrid installation, develop and carry out a non-disruptive migration strategy, train your IT administration and support personnel, and provide as-needed consulting and debugging support to ensure that your Hyper-V 2016 investment gives you maximum business benefit.

  • Small Office Network Technical Consultant Small Company Remote Support

  • Small Business Private Clouds Engineers
    24/7 Private Cloud Hosting Technology Professional

    Progent's Private Cloud Hosting and Management outsourcing provides complete hosting of a small organization's production servers in an environment that gives the highest degree of dependability and scalability and is in addition easy to move to any data center. Progent's Private Cloud Hosting and Management services are built on proven virtualization platforms that enable small companies with mixed- platform environments to save dramatically on the costs of capital investments, system maintenance, and IT administration while achieving world-class reliability and an unprecedented degree of vendor independence.

  • Southlake Computer Consulting Services Southlake-Tarrant County Networking Consultancy Services
  • Stockton Consulting for Computer Support Companies San Joaquin County Consulting Expertise for Network Service Providers - Stockton - Seamless Short-Term IT Support Expansion Stockton, CA

  • Windows Server 2019 System Insights Online Help
    After Hours Engineer Windows Server 2019 Encrypted Networks

    Progent's Microsoft-certified Windows Server 2019 experts can assist your company to design and implement a cost-effective migration to Windows Server 2019 using your current deployment architecture or a cloud-hosted or hybrid model. Windows Server 2019 offers significant improvements in scale, speed, ease of management, virtualization, security and compliance, hybrid on-prem plus cloud integration, availability, and container support.

  • Support Group Rohnert Park Santa Rosa Technical Consulting
  • Telecommuters Consulting Experts near Addison - Data Protection Technology Guidance Addison-Richardson, TX Addison Offsite Workforce Backup Technology Assistance Addison-Lewisville, Texas
  • Teleworkers Assistance in Appleton - Collaboration Solutions Assistance Appleton Remote Workforce Collaboration Systems Consulting Appleton-Fond du Lac, Wisconsin
  • Top Quality Cisco Certified Expert Shared Network Support Help Desk Remote Support
  • Temporary Staffing Support Services Consulting Expertise Savannah, Chatham County Short Term IT Staffing for Network Service Organizations Savannah, GA
  • Top Microsoft SQL Server 2017 Integration Consulting Walnut Creek Contra Costa County Pittsburgh California SQL Server Network Designers
  • Top Rated Configuration Services Cisco Orinda CA Walnut Creek California Cisco On-site and Remote Support
  • Tulsa, OK Urgent Exchange Server 2016 Technical Support Organizations Exchange Network Support Technician Tulsa, OK

  • 24 Hour Computer System Consultant Notebook VPN
    Telecommuting Design Company

    Progent's remote connectivity and smartphone synchronization experts can assist your business to plan and configure secure access solutions for off-site desktop PCs, laptops, and smartphones so they work tightly with your information network, enabling your business to improve the efficiency of your off-site workforce.

  • Urgent Small Business IT Outsourcing Firm Progent's Management Team Progent's Management Support Outsourcing Services

  • Microsoft CRM Consultants
    Expert Microsoft Certified Customer Relationship Management Consulting Services

    Progent's application experts offer advanced consulting, custom development, integration help, and online training for leading business applications covering key areas including ERP and MRP, general accounting, business reporting, web commerce application design, and the MS Office suite of business productivity software. As a Microsoft Partner with decades of background providing advanced consulting and troubleshooting services remotely, Progent can assist small businesses throughout the United States to eliminate the time and expense associated with travel and on-site visits without compromising the high quality of technical support.

  • Waltham-Framingham, Massachusetts SharePoint 2010 Computer Consultants SharePoint Server 2013 Computer Consultant
  • Wave 2 wireless controller Computer Consultant Integration Services wi-fi controller

  • Microsoft Experts Exchange 2007 Edge Server Online Support
    24x7x365 Engineers Microsoft Exchange 2007

    Progent's expert consultants can help you define and deploy an efficient in-place Microsoft Exchange 2007 upgrade strategy that avoids productivity disruption, simplifies ongoing service demands, and makes your Exchange 2007 Server easy to manage. For complex multi-server or multi-location migrations, Progent offers the knowledge and experience to complete your project rapidly and economically. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and consulting services include assistance with the integration of third-party add-ons to Exchange Server 2007 and the creation of unified messaging solutions powered by Exchange Server 2007.

  • Windows Server 2012 R2 IT Consulting San Lorenzo, CA Windows Server 2016 Networking Services Union City, CA
  • Windows Server Hyper-V 2016 PowerShell Consultant Online Support Hyper-V 2016
  • Work at Home Employees Harrisburg Consulting Services - Cybersecurity Solutions Guidance Harrisburg Pennsylvania Offsite Workforce Consulting near me in Harrisburg - Cybersecurity Solutions Guidance
  • Work from Home Cloud Integration Outsourcing Offsite Employees Cloud Integration IT Consultant

  • © 2002-2020 Progent Corporation. All rights reserved.