Progent's Shared Help Desk Service
Progent's Shared Help Desk service is designed for businesses with between 50 and 500 end users and allows your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on ConnectWise Manage, the leading shared Professional Services Automation (PSA) tool for managing IT service requests, ticketing, assigning ownership, tracking progress, and generating management reports. The typical cost of Level 1 support for Progent's Shared Help Desk service averages less than $18 per user per month.

Progent's Co-managed Help Desk Services provide a seamless extension of your corporate IT support organization. Client access to the Help Desk, delivery of support, problem escalation, ticket generation and tracking, performance metrics, and maintenance of the support database are consistent regardless of whether incidents are resolved by your in-house resources, Progent, or both. All end-user service requests are triaged as Level 1, 2 or 3 incidents. Progent focuses on whatever service level or levels you specify (typically Level 1 and Level 3). Initial service requests are assigned either to your in-house support group or to Progent's Technical Response Center (TRC), based on your preferences.

Level 2 or 3 tickets can be escalated to Progent's Experts Team of subject matter experts (SMEs). The assignment process is transparent to your end users. You have complete flexibility to expand or shrink your share of support work as circumstances require. Progent provides initial deployment and onboarding of the PSA software as well as documentation, testing and training.

Progent's Help Desk Ticketing System

A shared ticketing system tracks issues through the entire ticket lifecycle

Progent's Technical Response Center (TRC)
Progent's Technical Response Center (TRC) has been providing online technical support for two decades and has active clients in every state in the U.S. (see Progent's customer testimonials.) The TRC provides the pool of seasoned desktop engineers who can handle Level 1 trouble tickets, which make up the bulk of Help Desk service requests. The TRC, like Progent's Experts Team, uses the ConnectWise Manage PSA software platform to handle ticketing, tracking progress, ownership, escalation and reporting. This prevents problems from falling through the cracks and gives clients clear visibility of all services delivered. The TRC is committed to a 90% live-answer rate and allows Progent's Co-managed Help Desk Services to offer a 60-minute SLA. Standard support hours are 5am to 7pm PST, five days a week. Extended hours support and onsite service are available at extra cost. To learn more about the TRC, refer to TRC Customer Commitment.

Service Levels
Progent offers three levels of remote support, which correspond to industry standard Tier 1 through Tier 3 support. You can choose which support levels will be handled or shared by Progent or by your in-house resources. The depth and technical breadth of Progent's team of subject matter experts (SMEs) allows fast and effective escalation and makes it possible to rely on Progent as a one-stop source for most IT issues. In addition, Progent's practice of knowledge transfer allows key support issues to migrate from higher to lower Tiers as solution workflows become documented and standardized so they can be handled by less skilled and lower cost support personnel.

Service levels are defined as:

  • Level 1 Support: Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. A Level 1 tech gathers and analyzes information about the user's issue and determines the best way to resolve the problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.
  • Level 2 Support: Generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair including in-house repair or coordinating depot services. They deal with escalated issues that Level 1 support is not equipped to handle. Level 2 will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates.
  • Level 3 Support: Troubleshooting, configuration, database administration, and repair for server, network, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 engineer usually has the most expertise.
Example of a Ticket Lifecycle
A typical example of a ticket lifecycle is the scenario where your company wants Progent's TRC to triage all service requests. In this case, Progent may be tasked with dealing directly with all the Level 1 desktop issues your end users report. Progent can escalate the remaining issues to your in-house support staff. Your in-house staff would address the Level 2 incidents they have the knowledge and bandwidth to handle and escalate any remaining issues to Progent's Experts Team.

Sample Ticket Lifecycle

Progent's Help Desk Ticketing Consulting

A ticket can move transparently through the TRC, your support staff, and Progent's Experts Team

This sample implementation of Progent's Co-managed Help Desk Service has a four-phase ticket lifecycle:

  1. Your employees enter requests through the online service portal, a dedicated phone number, or simply by sending an email to a specific mailbox. This automatically becomes an open request in the ticket system.
  2. Progent receives the ticket request and determines if it will be serviced or escalated to your service desk.
  3. Your service desk receives the ticket request and determines the best method to service the issue. If needed, your service desk can escalate the ticket back to Progent for assignment to Progent's Experts Team.
  4. Progent receives the updated ticket request, identifies the most appropriate SME from the Experts Team, and assigns the SME to work with your IT staff until the issue is resolved or closed.
Note that all teams that service the ticket can review and update the information, and the ticket system automatically updates your end users about changes in ticket status. Because of the thorough, shared documentation enforced by the ticketing system, frequently encountered problems that initially require a high-level of expertise can eventually move to a lower Tier for faster and less expensive resolution.

Highlights of Progent's Co-managed Help Desk Services
Key features of Progent's Co-managed Help Desk Services are:

  • Pooled desktop support from Progent's TRC engineers
  • Desktop support available 5 days a week, 5am-7pm PST, 60 Minute SLA
  • Discounted hourly rate with one-minute granularity for Level 1 desktop support for end users
  • Average cost of Level 1 support is around $18/month/user
  • Level 2 and Level 3 support from Progent SME available on request at Progent's normal consulting rates
  • De-escalation allows issues that initially require Level 2 or Level 3 support to move to a lower, less expensive Tier after procedures are documented
  • StreamlineIT, installed within your internal IT department, provides a full version of ConnectWise Manage with multi-tenant security
Details of Progent's Co-managed Help Desk Services
Progent's Co-managed Help Desk Services are designed to provide a flexible, collaborative call center solution for mid-size organizations. Details of this service offering, with Progent providing Level 1 desktop support, include:
  • Available only in USA and US territories locations
  • One-time setup fee based on complexity of the deployment
  • Live Answer of incoming service requests to Progent TRC with a goal of 90% Live Answer of all calls
  • After determining if server or networking support is required, some calls will be passed to Level 2 or Level 3 support
  • All support requiring Level 2 or Level 3 service will be worked on by Progent after receiving client approval
  • 1 hour SLA for Level 1 desktop support in most cases
  • Level 1 Support is for end users and applies to Windows-based systems and Apple systems
  • Progent Level 2 or Level 3 support will be provided at regular hourly consulting rates
  • Progent will provide resources - TRC desktop engineers daily, Level 2 and 3 as needed
  • Progent will provide a phone number and email mailbox for incoming service requests
  • Free Remote Control agent with screen sharing for support
  • ProSight IT Asset Management services for network documentation management is included
  • All Level 1 remote support is billed at a discounted desktop hourly rate with one-minute granularity
  • All Level 1 support will be done remotely, no onsite included
  • All onsite work will be invoiced at regular hourly consulting rates
  • All onsite support will have an additional fixed charge plus any specific travel costs
  • All travel cost estimates will be provided and need client approval before work or travel will be performed
  • Projects and separate Statements of Work (SoWs) will have their own estimates and costs outlined and will be performed only after approval by client
Phased Onboarding
Progent's proven onboarding process allows your business to migrate smoothly to a co-managed Help Desk and a modern ticketing and reporting system. Key steps in the onboarding process for Progent's Co-managed Help Desk Service include:

Initial Setup

  • Create your custom Help Desk experience, including your team, locations, and user information
  • Progent will work closely with your team to review current incoming service requests
  • Setup your incoming service request system to include email, software agents, and dedicated phone number
Next Steps
  • Progent provides ticket management training for your support team
  • Jointly create basic workflow and escalation processes
  • Add all your teams and resources that will provide support
  • Create the announcement message and promotion of the new Help Desk solution
  • Select a specific location or small groups to onboard first
  • Bring additional groups of users into the system at determined intervals
Refinement
  • Review reports and system configuration for proper information and workflow
  • Add additional reports or fields needed to better identify or track common issues
  • Identify missing information that could allow a higher resolution rate for Level 1 service requests
Production
  • All users have been introduced to the support system and can access it
  • All required user and equipment information is populated in the system
  • You can transfer and manage tickets smoothly between your support team and Progent
  • You can view daily, weekly and monthly support performance
Benefits of Progent's Co-managed Help Desk Service
Progent's Co-managed Help Desk Service offers a range of benefits that allow you to provide your users with fast and effective support while at the same time saving you money and reducing administrative hassle. Benefits of Progent's Virtual Help Desk services include:
  • Retain complete control over your IT service issues: you decide what tickets are escalated to Progent's service desk.
  • Immediate access to supplemental IT service experts when you need them: Progent's PSA software automatically routes internal tickets or lets you manually escalate to Progent.
  • Efficiency: Progent's team will review your current incoming service requests and identify missing information that would allow a higher resolution rate for common Level 1 issues. Progent can also help you with tag creation to speed up solutions.
  • Transparency: Progent's Co-managed Help Desk services are a seamless virtual extension of your in-house service desk with unified ticketing and reporting so nothing falls through the cracks.
  • Happy employees: End users have the ability to track the progress and status of their IT requests quickly and easily.
  • Management insight: You have the metrics, accountability, and activity reporting of a modern PSA platform to help you build a custom service desk experience that delivers maximum business value.
  • Focus on your core business, not IT requests and unhappy end-users: Your IT resources avoid being bogged down trying to manage common service requests.
Download Progent's White Paper: Is Co-managed IT a Good Idea?
Though having a self-sufficient in-house IT team can prove expensive from a cost perspective, many businesses prefer this approach because it offers them greater control over their IT. But did you know that you can still leverage the benefits of a managed services provider using the co-managed IT service model. This model enables you to retain control over your IT infrastructure while augmenting your in-house IT team easily and affordably.

To download our white paper explaining the benefits of co-managed IT services, click:
Is co-managed IT a good idea? (PDF - 632 KB)

Download Progent's Co-managed Help Desk Services Datasheet
To download a single-page datasheet in PDF format describing Progent's Co-managed Help Desk Services, click:
Progent's Co-managed Help Desk Services Datasheet. (PDF - 108 KB)

Optional Services
Progent has developed the ProSight family of remote monitoring and management (RMM) services to automate critical processes associated with network administration, security and maintenance. Any of these services can be integrated with Progent's Standard Help Desk Services by installing agent software on computers to be monitored and managed. Alerts generated by these agents can be routed automatically to Progent's TRC group, processed through the ticketing and tracking system, and triaged for Level 1, 2 or 3 support.

Examples of ProSight RMM services include:

  • ProSight Email Guard: Email Content Filtering, Spam Blocking and Data Leakage Protection:
    ProSight Email Guard Content Filtering ConsultantsProSight Email Guard combines on-premises security gateway hardware with cloud infrastructure from world-class providers to create a pass-through service which routes all your email to secure data centers where email and attachments are screened using modern heuristic analysis. Clean email is forwarded instantly to your local gateway for deep analysis, and suspicious email is either tagged and delivered or quarantined for review. Progent can help you set up ProSight Email Guard for Microsoft Exchange or any other email system and show you how to manage your email security from the cloud. Learn more about Progent's ProSight Email Guard Spam and Virus Filtering.

  • ProSight Active Security Monitoring: Behavior-based Threat Analysis and Ransomware Protection:
    ProSight Active Security Monitoring ConsultantsProSight Active Security Monitoring (ProSight ASM), powered by SentinelOne behavior-based machine learning, provides endpoint and server protection from modern malware attacks such as ransomware, which can easily evade legacy, signature-based anti-virus defenses. ProSight ASM gives small and mid-sized organizations low-cost access to the same SentinelOne threat protection platform used by leading enterprises including Walmart, Netflix, Visa, Citi, NASDAQ, Salesforce and others. ProSight ASM can protect both local and cloud-based resources. To learn more about ProSight Active Security Monitoring, visit ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Cloud Backup and Disaster Recovery:
    ProSight DPS Backup and Disaster Recovery ConsultantsProSight Data Protection Services offer small and midsized businesses a low-cost, fully managed service for secure backup/disaster recovery (BDR). ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, folders, apps, system images, plus Hyper-V and VMware images. ProSight DPS helps you recover from hardware failures, disasters, malware like ransomware, human error, or software bugs. Bare Metal Restore (BMR) lets you restore like or dissimilar hardware, and you can use point-in-time restores. Data can be backed up to the cloud, a local device, or mirrored to both. To find out more, see ProSight Data Protection Services managed backup and disaster recovery.
Why Choose Progent?
As a Microsoft Certified Partner, Progent can offer the expertise of a Help Desk staff of certified Microsoft professionals to give your clients fast and reliable access to the technical help they need. Progent has years of background delivering phone support and remote repairs for IT systems built on Microsoft technology. Progent's emphasis is on giving the Help Desk a positive image as a valuable contributor to your company's success. Progent tries to fix rather than merely track problems, and Progent's goal for established clients is to resolve at least 80% of help desk problems on the first call. First-call resolution is an important factor in lowering help desk costs, improving the image of the IT group in general and the help desk in particular, and raising client productivity and satisfaction.

How to Get Started with Progent's Co-managed Help Desk Service
To find out more about Progent's Co-managed Help Desk Service, call 800-993-9400 or visit Contact Progent.



An index of content::

  • 24-7 SharePoint IT Consultants Boston, New England, Massachusetts, USA SharePoint Network Design Consultant Massachusetts

  • ransomware vulnerability checkup Specialists
    ransomware protection planning Consulting Services

    The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness either to defend against ransomware or recover quickly from a ransomware attack. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that minimizes your vulnerability to a ransomware attack and meets your business needs.

  • 24/7 Remote Workforce Expertise nearby Vancouver - Collaboration Solutions Consulting Experts Vancouver Vancouver Remote Workforce Collaboration Technology Guidance British Columbia
  • After Hours Cisco Help Center Boston Massachusetts Cisco IT Consultant Boston, USA
  • Alexandria, VA Network System Support Consultant Alexandria, Virginia Computer Consulting
  • Arlington Ryuk Ransomware Forensics Investigation Arlington, TX, United States Arlington Snatch Ransomware Forensics Investigation Arlington, Dallas, Fort Worth
  • At Home Workforce Consultants nearby Clearwater - VoIP Technology Consulting Clearwater, FL, USA Clearwater, FL Immediate Offsite Workforce Clearwater Consulting Services - VoIP Solutions Consulting Experts
  • CentOS Linux, Solaris, UNIX Troubleshooting Adelaide CentOS Linux, Sun Solaris, UNIX On-site Technical Support
  • Computer Firms Windows Server 2012 R2 Port of New Orleans Windows Server 2019 Network Consulting Group Louis Armstrong Airport MSY, United States

  • Microsoft Certified Project 2019 Contract Development
    24x7 Project 2013 Reports

    Progent's Microsoft consultants offer in-depth expertise in deploying, managing and debugging all versions of Microsoft Project, Microsoft Project Server, and Project Online and can deliver a broad range of cost-effective online support services based on industry best practices to assist organizations of all sizes to get all the advantages of this leading platform. Support services offered by Progent include solution design, software configuration and migration, strategies for safe collaboration among local and remote or mobile users, network infrastructure optimization, and specialized online training classes.

  • Computer Remote Consultant Part-Time Job Raleigh Durham Chapel Hill Urgent Computer Security Consulting Contractor Raleigh, NC

  • Risk Mitigation Online Troubleshooting
    CRISC Risk Identification Onsite Technical Support

    Progent's disaster recovery support and business continuity engineers can help you create a disaster recovery strategy to prepare for an IT network disaster. Progent can help you define a complete disaster recovery plan that includes periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified consultants can also help you create an affordable, high-availability system architecture that takes into account availability issues involving a broad range of network technologies and procedures.

  • Computer Support Firms Cisco Boise, United States Cisco Consolidate Ada County Idaho
  • Consultants for Irving Network Service Organizations Irving Texas Largest Irving Consulting Experts for IT Service Providers Irving

  • Microsoft Experts Co-managed Help Desk Costs Remote Troubleshooting
    Virtual Support Desk Costs Network Engineer

    Progent's Helpdesk management and co-management services help organizations to reduce costs and enhance productivity.

  • Consulting Support for IT Service Firms nearby Morgan Hill - Seamless Temporary Staff Help Morgan Hill Morgan Hill Expertise for Network Support Firms Morgan Hill California

  • Microsoft Experts Co-managed Call Center Costs Online Troubleshooting
    Support and Help Shared Helpdesk Economics

    Progent's Help Desk management and co-management services help businesses to save money and increase productivity.

  • Edison Locky Crypto-Ransomware Data-Recovery Edison-New Brunswick, New Jersey Edison Ryuk Crypto-Ransomware Prevention Edison-Piscataway, New Jersey
  • Firewall Cybersecurity Firm Security Network Security Audit
  • IT Staffing for IT Service Teams Eugene, OR Eugene Springfield IT Staffing Temps for IT Service Teams
  • Irvine, CA, United States IT Staffing Temps for Network Support Organizations Irvine, CA Irvine IT Staff Augmentation Support
  • Juniper SRX220 Router Security Auditor Protection Juniper SRX210 Router
  • Lima, San Isidro District Lima Offsite Workforce VoIP Technology Expertise At Home Workers Lima Guidance - IP Voice Systems Consulting and Support Services San Isidro District

  • Exchange Server 2013 Technical Support Services
    Exchange 2016 Support Services

    Progent's Microsoft-certified consultants have 20 years of background planning, installing, and supporting messaging solutions for clients in the and across the U.S. Progent provides economical Microsoft Exchange Servers consulting services to ensure that your email environment features security, high availability, easy access for remote and wireless users, time-saving management utilities, and productive integration with telephony. Progent provides consulting and support services for Microsoft Exchange 2016 Server, Microsoft Exchange 2013 Server, Exchange 2010 Server, Microsoft Exchange 2007 Server, Microsoft Exchange 2003 Server, and MS Exchange 2K Server. Progent can also assist small or mid-size businesses to migrate to Exchange 2016 Server or Exchange 2013 Server.

  • Los Angeles County Consulting Support for Grand Rapids Network Service Organizations Glendale, CA Consulting Services for Network Support Firms in Grand Rapids - Temporary Staff Expansion
  • Louisville Teleworkers Endpoint Security Solutions Consulting Experts Louisville Kentucky At Home Workforce Louisville Consulting Experts - Cybersecurity Systems Consulting Louisville International Airport SDF

  • System Center 2016 and Intune Setup and Support
    SCDPM 2016 Network Consultant

    Small to mid-sized businesses can now enjoy all the advantages of Microsoft System Center Operations Manager 2007 and also have quick access to Progent’s Microsoft Premier IT support experts. With Progent's affordably priced IT support packages, small organizations can choose a simple Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing package. Progent supports Microsoft System Center Operations Manager 2007 to offer small business information systems world-class reliability, security, and performance.

  • Madison Remote Workforce Backup/Restore Solutions Consulting Services Madison, WI Remote Workforce Madison Consulting Services - Backup/Recovery Solutions Consultants Madison, Dane County

  • Dynamics GP 2015 R2 Integration Consultants
    Largest Dynamics GP 2015 SmartList Designer Programming Company

    Dynamics GP 2015 R2 (formerly Great Plains) features a revamped architecture that improves cloud integration, supports popular handheld devices, allows single login with Azure Active Directory, and tightens security. Microsoft Dynamics 2015 R2 also streamlines reporting, includes new Workflows, expands the Web Client, and delivers more than 100 improvements to its library of applications. Progent's Microsoft-certified consultants have the depth and breadth of knowledge and hands-on experience to resolve the many IT and business challenges involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist you to perform an efficient migration that will optimize the return on your investment in this mission-critical platform.

  • Mexico City Telecommuters Video Conferencing Solutions Consulting Experts Ciudad de México, Venustiano Carranza Mexico City Remote Workers Video Conferencing Systems Guidance Ciudad de México, Tlalpan
  • Miami Ryuk Ransomware Regulatory Reporting South Beach Miami Sodinokibi Crypto-Ransomware Forensics Investigation
  • Shared Helpdesk Remote Technical Support
  • Modesto Stanislaus County, United States MCSA MCDBA MCIPT Consulting Telecommuter Jobs Telecommuter Job Microsoft MCP Support Ceres, CA

  • Microsoft Dynamics NAV Application Consulting
    Microsoft Dynamics NAV Application Consultants

    Progent can provide online and on-premises configuration, upgrade, application development, training for Dynamics 365 Business Central (formerly Dynamivs NAV).

  • Montana Small Business Computer Consulting Firms Montana Server Consultant
  • Monterey Outsourcing IT Support Monterey County Information Technology Integrators
  • Office 365 Word Integration Technical Support Services Office 365 Excel Integration Online Consulting
  • Extended Helpdesk Remote Consulting
  • Online Consulting Windows 2000 Server Microsoft Windows 2000 Consultant
  • Ontario Sodinokibi Crypto-Ransomware Mitigation Ontario Rialto Hesperia Chino Ontario Conti Ransomware System-Restoration Ontario California
  • Ottawa Conti Ransomware Forensics Gatineau Ottawa Spora Crypto-Ransomware Forensics

  • Consulting Enterprise hybrid cloud integration
    Enterprise hybrid cloud solutions Engineers

    Progent offers expert online consulting support to help organizations integrate their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud integration support services such as Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.

  • ProSight Remote IT Management Consultant Services Network Management outsourcing consultants Support Outsourcing
  • 24-Hour Co-managed Heldesk Online Help
  • Ransomware Removal and Data Recovery Birmingham NotPetya Ransomware Hot Line Birmingham
  • Supplemental Helpdesk Support and Help
  • Ransomware Removal and Data Restore Americana, Campinas Campinas, State of Sao Paulo Hermes Ransomware Hot Line

  • System Pilot Testing Lab Consulting
    QoS Test Lab Technology Professional

    Progent's Test and Training Lab located at the QTS Data Center is available for piloting line-of-business applications, creating cost-effective migration methodologies, evaluating and tuning performance, planning or verifying disaster recovery strategies, mitigating compatibility issues, and building training systems for the latest products and technologies. For Progent clients who lack adequate in-house resources to configure proper test environments, the lab reduces capital outlay and technical risk while keeping vital network initiatives on schedule.

  • Ribeirão Preto, SP Ribeirão Preto Locky Crypto-Ransomware Removal Ribeirão Preto DopplePaymer Crypto-Ransomware Business Recovery
  • Riverside Locky Crypto-Ransomware Remediation Riverside - Corona Riverside WannaCry Crypto-Ransomware Rollback Riverside, CA

  • Small Business On-site Support
    Small Office Online Consulting

    If you have a company IT system with 10 to 50 desktop clients, Progent's network outsourcing services save your company from dependence on single independent consultant while giving you cost-effective and reliable access to high-quality technical expertise. By delivering IT consulting service when you require it, providing specialized expertise for key applications, offering value-added services such as 24x7 network monitoring, and billing only for support you use, Progent offers you an economical solution for optimizing the profitability of your small office information system. Progent is the smart way for small businesses to build and maintain a robust and secure information network and to benefit from quick access to the experienced help typically available only to businesses who can afford a large internal IT organization.

  • SQL Server 2012 Integration Consultants Vancouver Microsoft SQL 2008 Computer Network Support Group
  • SQL Server 2019 Migration Companies Greensboro Winston-Salem, United States SQL Server 2012 System Support Greensboro North Carolina
  • SSAS Integration Firm Coder Power BI
  • Sarasota Crypto-Ransomware Spora Vulnerability Audit Fargo-Bismarck 24 Hour Sarasota Ransomware Avaddon Readiness Evaluation Fargo-Fargo, ND, US

  • 24/7 Palo Alto Networks Intrusion Detection
    Security Firms Trend Micro

    Progent offers small and medium size companies expert support for Intrusion Protection Systems and IPsec VPN products from major firewall and VPN security vendors such as WatchGuard, Juniper, and SonicWall. Progent can help you create a comprehensive security plan and choose appropriate products from multiple vendors to achieve your security objectives while staying within your budget limits.

  • Security Certification Security Charlotte, North Carolina North Carolina Security Security Firms

  • Consulting Wi-Fi controllers patch management
    iPhone patch management Consultants

    Progent's managed services for software/firmware update management provide organizations of any size a flexible and cost-effective solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your virtual and physical; servers, such as printers, network infrastructure appliances like routers and Wi-Fi APs, and IoT devices like sensors and robotics.

  • Security Penetration Testing Security Consultant Network Consulting Security Penetration Testing

  • Top Helpdesk for At Home Workers Technical Support
    Helpdesk for at Home Workforce Network Consultant

    File summary_Work-from-Home-Support-Experts.htm.asp does not exist



  • São José dos Campos Consulting Services São José dos Campos Online Help
  • Telecommuters Expertise nearby San Jose - Endpoint Management Systems Consulting and Support Services Work at Home Employees San Jose Consulting - Management Systems Expertise San Jose - Sana Clara

  • Office Access database Design Firm
    Cisco Expert Microsoft Access desktop Programming

    Progent offers affordable remote consulting services for all releases of Microsoft Access including Access desktop and Access Web App and offers expert help for Access application development, database migration, performance tuning, BI reporting, and maintenance. Progent also can provide tailored online training for Access application development and DBA services.

  • Teleworkers Leeds Consultants - Data Protection Systems Consultants Leeds Remote Workforce Consulting and Support Services in Leeds - Data Protection Systems Consulting and Support Services Leeds

  • Consultant CRISC Certified Risk and Information Systems Control Auditor
    Remote CRISC Certified Auditor

    Progent offers the guidance of a CRISC-certified risk management consultant to assist your company to design and implement an enterprise risk management strategy based on best practices promoted by CRISC and crafted to align with your company's risk tolerance, business objectives, and budgetary guidelines.

  • Wilmington Network Companies Cisco Cisco Consulting Firms Wilmington
  • 24/7 Extended Call Center Computer Consulting
  • Windows Server 2012 Network Installation Tukwila-Lakewood, Washington Tukwila-Federal Way, WA, America Windows Server 2012 Information Technology Manager
  • Winston-Salem North Carolina Security Consulting Firm Exchange 2016 Engineers Exchange Server 2019 Winston-Salem North Carolina
  • Wireless Security Engineers Cisco Certified Experts Wireless Security Consulting Services

  • IT Consultant Virtual Support Desk
    IT Consultant Service Desk Sharing

    Progent's Network Contact Center Outsourcing Support Services for PC desktop support are intended especially for small businesses who need fast availability of a Help Desk Service Center with expert phone support and full escalation options but who have to work within a restricted IT budget. Key components of Progent's Help Desk Outsourcing Services are Help Desk Call Center Support, Optional Remote Access Support, Initial System Evaluation, Expert Escalation, Virtual Helpdesk Services, By-the-Minute Billing, and Help Desk Applications Recommendation and Deployment.


    © 2002-2022 Progent Corporation. All rights reserved.