Even if your company has a minimal computer support staff and a limited IT budget, your information system can still have the same high reliability and performance that once required a substantial internal service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-expert and Cisco-premier network professionals, the most recent system management products for 24x7 monitoring and alerts, and cost-effective support packages such as a help desk service to keep your mission-critical network applications and servers operating.
Progent's Microsoft-certified relational database developers offer businesses of any size online DBA and programming services for leading database products such as MS SQL Server, Oracle, MySQL, and Microsoft Access. Consulting support available from Progent include installation and configuration, application design and coding, management services, synchronization solutions, storage management, performance tuning, data migration, security and compliance, backup and recovery systems, problem solving, and webinar training.
Progent's UNIX family support services offer small companies and developers assistance with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad array of experience offers you a convenient single consulting firm to help you build and maintain a secure and reliable mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with major versions of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO and SGI/Irix or major Linux platforms including RedHat Linux, SuSE Linux, Debian GNU/Linux and Slackware.
Microsoft allows you to create seamless hybrid ecosystems that integrate Microsoft 365 and local Exchange deployments. This allows you to have some mailboxes located at your physical datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can help your organization with any facet of planning, integrating and debugging your hybrid Microsoft 365 Exchange solution. Progent's Exchange specialists can deliver as-needed support to help you resolve stubborn technical issues and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange solution is completed on schedule and on budget.
Progent has 20 years of background assisting small and mid-size organizations to design, implement, optimize, administer, and debug information networks that support a remote workforce.
Progent's Wi-Fi site survey services make it easy to design, implement and debug a Wi-Fi network optimized for your environment, offering you a WLAN that delivers the reception, performance, capacity, security, and hand-off capability your business requires.
Progent's Palo Alto Networks firewall consultants can help you choose, deploy, and manage Palo Alto Networks PA-Series firewalls to create a next-generation cybersecurity environment that spans your on-premises and cloud-based resources and guards any user at any location with any endpoint device.
Progent's Microsoft certified consultants can show you how to design and implement an efficient in-place Exchange Server 2003 upgrade plan that avoids network downtime, simplifies long-term service demands, and makes your Exchange Server 2003 easy to manage. For complicated multiple server or multi-site migrations, Progent has the background to finish your project rapidly and affordably. Progent's Exchange 2003 support, repair, and design offerings include assistance with the integration of outside vendor enhancements of Microsoft Exchange 2003 Server that are in keeping with your business goals.
Progent can provide cost-effective remote and onsite support to help organizations of any size to migrate all or part of their critical network infrastructure to Google Cloud Platform (GCP). This can save management hassle and hardware expense and enable access to Google's cutting edge machine learning tools. Progent can help you with every phase of Google Cloud Platform integration including needs analysis, preparedness assessment, architectural design, testing, deployment, administration, performance tuning, software license management, backup/restore mechanisms, and security and compliance.
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to focus on offering high-value skills where Progent has little competition. Small companies who utilize familiar independent service providers or who maintain in-house IT staffs benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, protected, and efficient.
Progent's Microsoft-certified professionals average more than a decade of background delivering email solutions for customers ranging from small offices to global enterprises. Progent provides affordable support for all editions of Exchange Server to strengthen email and virus security, design high availability email systems, and implement off-site and wireless email access. Progent's Microsoft Exchange consulting services can help you in planning and carrying out a migration from a legacy SMPT server or unsupported Microsoft Email software such as Microsoft Exchange 2003 to Microsoft Exchange Server 2019. Progent provides integration help for Windows 10 and Windows 11 clients running Outlook and can help you integrate Outlook Web App (OWA) for all major browsers. For e-mail virus defense, spam blocking and outbound data leak prevention, Progent offers Email Guard managed services.
Cisco's Catalyst family of Wi-Fi controllers streamline the management of wireless LANs by unifying the configuration and control of Wi-Fi access points, optimizing Wi-Fi performance by limiting the effect of radio frequency congestion, improving wireless availability with rapid failover, and strengthening security by identifying threats and analyzing network traffic based on user class and locale. Progent can assist you to configure Cisco wireless LAN controllers to manage Wi-Fi networks of any size. Progent can assist you to maintain and troubleshoot your existing Cisco Wi-Fi solution or implement an efficient upgrade to Cisco's modern wireless controller solutions.
Microsoft SQL Server 2000 is a rich, web-aware database and data analysis solution that opens the door to the rapid creation of a new generation of high-end programs that can provide your company a critical competitive advantage. Microsoft SQL Server 2000 provides core support for XML and the ability to query across the Internet and outside the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of work supporting Microsoft integration, ensures you success in planning, deploying and managing Microsoft SQL Server solutions that are seamlessly integrated with other applications powered Microsoft's .NET platform.
Progent's Microsoft-certified consulting experts can assist businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any older version of Windows. Remote and onsite assessment and migration support for Windows 10 provided by Progent's consultants include ROI estimates, project management, application and driver compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile management and synchronization, teleworker access, security and compliance, streamlined provisioning and administration, network infrastructure optimization, Wi-Fi support, disaster recovery planning, group and personal training for IT support personnel and users, and post-migration technical help.
Progent's veteran group of network consultants and application specialists have extensive background providing remote and on-premises assistance for businesses of all sizes who want to integrate Android phones and tablets into their information networks so that users can work together from anywhere. Progent has the range of skills to solve network problems that span numerous manufacturers and that represent a mix of legacy and current technology. Progent provides budget-friendly online consulting to assist you with any aspect of planning, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can deliver occasional technical support to help you to resolve especially stubborn technical problems, or Progent can provide comprehensive project management support to ensure that you finish major network projects on schedule and within budget. Progent can assist with on-premises, cloud-centric, or hybrid network environments and can provide support for operating systems, applications, management tools and network infrastructure. Progent also can provide specialized group or individual training sessions to help you manage and use Android phones securely and productively.
Progent's Solaris platform consulting experts offer small companies and developers support for administering and supporting Solaris systems that run with Microsoft-powered technology. Progent offers your business contact with Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This broad array of experience offers you an easy one-stop source to show you how to create and maintain a protected and reliable mixed-platform connectivity and communications environment that allows Sun Solaris and Microsoft interoperability by combining Microsoft Windows with major versions of UNIX including Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or major Linux platforms such as RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.
Progent's Disaster Recovery/Business Continuity (DR/BC) specialists offer extensive backgrounds assisting small organizations to minimize network downtime by offering affordable remote consulting support for disaster recovery/business continuity planning, fault-tolerant network architecture, data backup and restore systems, and transparent maintenance. Progent's business continuity consultants can help you to plan and validate an efficient business continuity strategy that aligns with your business goals and IT budget. Progent's disaster recovery specialists can assist you to design, deploy, and support fault-tolerant technologies including redundant Internet access, virtualized servers, clustering, load balancing, continual off-site backup, and multi-location data centers.
Progent's pricing policy is to charge for online service and on-premises help by the minute. As a result, you are billed exclusively for received services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for support services provided during normal business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you will not be forced to allow simple problems to fester.
Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small company's servers in a solution that gives the maximum degree of dependability and scalability and is also simple to transfer to any data center. ProSight Virtual Hosting and management options are based upon proven virtualization technologies that allow small businesses with multi- platform environments to economize significantly on the costs of capital equipment, system support, and IT administration while achieving world-class fault tolerance and an unmatched level of vendor independence.
Progent's certified security experts can run NodeZero-based PEN tests to make sure your security defense systems and policies are correctly configured and effective.
Microsoft 365 Exchange Online lets you utilize cloud-based servers, mailboxes and other email components to lower capital costs and management hassle. You can use Microsoft 365 Exchange Online to host all your mailboxes, or you can set up a hybrid solution that incorporates on-premises and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer affordable online support to help your small businesses to evaluate the potential advantages of Exchange Online, design a solution that fits your functional requirements and budget, implement an efficient move from your current Exchange system to one that incorporates Microsoft 365 Exchange Online, train your IT team and users, and deliver ongoing consulting and technical support.
Cisco's security and offsite access technology for small organizations offer a complete line of manageable security solutions to help protect your wired and wireless network infrastructure. Cisco's VPN product family features routers, firewalls, intrusion detection devices and VPN appliances. Progent's expert staff of consultants includes experienced specialists with Cisco CCIE and Cisco Certified Network Professional certifications who are able to help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security solutions that align best with your company goals.
E-Mail Guard from Postini provides constantly updated spam and virus blocking, content filtering, and security from email-based directory harvesting and denial of service attacks. Progent is a Postini aggregator and support specialist. If your organization is too small to purchase for a standard Postini license, you can still have access to Postini's Perimeter Management services through Progent's E-Mail Guard anti-spam and virus defense aggregation program. Progent's expert email protection consultants can help you devise an email protection strategy that incorporates anti-spam and virus defense technologies and policies.
Progent's compensation structure is based on contribution, so similar to being a freelance contractor, your earnings are directly tied to your generated revenue. Certain of our support staff focus on quality of life and choose to consult at an easy pace, using our self-determined calendar to pursue individual enthusiasms like mountain biking, car racing, snow boarding, fishing, travel, or spending free time with relatives and friends. Others use the chance to make big dollars via hard effort and extended hours. Progent fully encourages both sides of the spectrum and any point in between.
Progent's high availability network experts offer reliability consulting, disaster recovery planning, system load balancing, high-availability interoffice access, non-stop Internet interface design, non-stop data center consulting, and other high-availability networking consulting to help your company configure a non-stop environment for strategic applications. Progent has the background to develop economical, fault-tolerant systems by deploying the expanding suite of Microsoft Windows Cluster servers including Windows Cluster Server 2003, Microsoft SQL Server Cluster, and Exchange Cluster Server. Progent's Microsoft and Cisco authorized engineers can show you how to you design a fault tolerant mutli-location network with a fully redundant Internet connection and efficient network load balancing.
System Center 2016 Operations Manager (SCOM 2016) helps to ensure top performance and maximum uptime for critical applications by providing unified, cross-platform tracking of IT infrastructure installed across local datacenters and cloud environments. Progent's SCOM consulting team can provide world-class remote and onsite expertise to assist organizations of all sizes to design, implement, tune, enhance and repair Operations Manager 2016 solutions. Progent can help your company to migrate to Operations Manager 2016 from earlier releases or from different monitoring platforms, or combine multiple monitoring systems into a cohesive infrastructure management solution. Progent can also show you how to extend your Operations Manager 2016 scope to include resources hosted on public clouds including Microsoft Azure and Amazon AWS.
Progent's Help Desk outsourcing and co-sourcing service programs enable organizations to reduce costs, enhance productivity, and adapt rapidly to fast-changing business environments.
Progent can help your business to evaluate the many subscription plans offered with Microsoft 365, formerly called Office 365, and configure your information network with Microsoft 365 so you derive top business value. Progent supports cross-vendor networks that include Windows, macOS or OS X, and Linux software. Progent can also help your business to create and manage hybrid networks that transparently integrate on-premises and cloud-based products and services.
SQL Server 2016 offers significant improvements in performance, scale, security and compliance, high-availability, BOYD support, plus built-in BI. New features include PolyBase for handling structured and unstructured databases simultaneously for big data applications, Hadoop support, Dynamic Data Masking, Mobile Reports, and seamless control over local and cloud-resident resources. Progent's Microsoft-certified consultants can provide remote and onsite expertise to help organizations of all sizes to deploy, administer or debug any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft products such as Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics CRM, Skype for Business, and System Center Operations Manager (SCOM).
Progent's certified consultants can help you to calculate the advantages of Windows Server 2008 for your company, develop test systems and migration strategies, install Windows Server 2008 with your network environment and applications, train your support staff how to run enhanced management tools, and provide ongoing consulting and support via low-cost alternatives including Contact Center support and online technical assistance.
Progent's Microsoft-certified consultants can provide businesses of all sizes consulting, troubleshooting, and application development services for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an enterprise platform that uses web technology for efficiently connecting people, teams and data. Microsoft SharePoint offers a common spot for your workers or clients to access, manage, share and interact with useful data, files, and software and to interact with one another. SharePoint allows faster and better decisions, more effective access across teams and more economical business processes. Windows SharePoint Services connect workers, customers, teams and major tasks with the information they've developed in a way that makes data convenient to locate, retrieve and re-use. Progent's SharePoint experts can assist your organization to maintain your existing SharePoint environment or upgrade to the current release of SharePoint Server or to SharePoint Online.
Progent's support services for software and firmware patch management offer organizations of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your servers, peripherals {like printers, network infrastructure appliances such as switches and Wi-Fi access points, and IoT devices such as alarms and health monitors.
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that opens the door to the rapid creation of a new generation of high-end programs that can provide your business a significant competitive edge. SQL Server provides core support for XML and the ability to communicate across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background helping with Microsoft integration, assures you success in planning, installing and supporting Microsoft SQL Server applications that are well integrated with other applications based on Microsoft's .NET environment.
If your business runs a UNIX, Linux, or Sun Solaris network or a multi-OS IT environment, Progent's CISA and CISSP-premier security specialists can help your whole organization in a broad array of security areas such as security management practices, security architecture and models, access management systems and techniques, applications development security, business processes security, hardware security, communications, network and web security, and disaster recovery planning. CISM and CISSP stipulate the core skills and international standards of performance that information security professionals are expected to master. These certification offer executive management the assurance that those who have earned their CISM or ISSAP qualification have the experience and knowledge to deliver effective security support and consulting services.
Progent can help your organization in any facet of your upgrade to Exchange Server 2019 such as deploying Windows Server 2019 Core as a host for Exchange; planning high availability (HA) system topology for a local, Microsoft cloud connected or hybrid deployment; moving mailboxes; planning and configuring Windows Hyper-V; setting up HLB; configuring DAG groups with MCDB caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365 and setting up Outlook.
Progent offers nationwide online help and troubleshooting services for companies that operate macOS and OS X environments or whose IT systems feature a mix of Mac and Microsoft Windows technology. Progent's engineers can provide Apple macOS and OS X users a range of services including desktop assistance, migration to the current edition of macOS from legacy editions of Apple macOS or OS X, plus expertise with Mac application software. Progent's specialists in Apple technology can also assist you with iPhone and Apple iPad synchronization and troubleshooting, or moving to iCloud. Remote network consulting offers maximum leverage for your information technology dollar by extending client productivity and limiting the time charged for computer analysis and repair. Sophisticated online support technology and skilled technicians and engineers combine to enable Progent to solve most network problems without wasting time and money by traveling to your site. In the vast majority of situations your network issues can be dealt with over the phone or via a mix of phone help and online connectivity. Progent can make available Cisco certified CCIE network experts and CISA and CISM certified security specialists to assist with the toughest network issues.
Progent's proven ransomware recovery consultants can help your business to reconstruct a network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.
Progent uses an enterprise-class service reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or local service firms who provide scant documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support reports transmitted by every consultant to each customer. The discipline of detailing and archiving service records results in more efficient service and avoids a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who won't let go of vital service information.
Progent's ProSight Email Guard uses the technology of leading information security vendors to deliver web-based management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall.
Progent's Technical Response Center (TRC) offers low-cost nationwide after-hours remote support for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support experts provide 24x7 telephone support and remote secure network connection to troubleshoot and repair network problems rapidly and economically.
Progent offers several basic types of Call Center services : Microsoft Helpdesk Outsourcing Support Services, Virtual Helpdesk Services, and Helpdesk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft experts offers your customers easy access to a dependable technical resource with years of experience delivering phone support and remote access troubleshooting for networks based on Microsoft technology. Progent's concentration is on giving the support Helpdesk a respected reputation as a key contributor to business performance. Progent's goal is to resolve and not merely record problems.
Progent's Microsoft-certified SharePoint consultants can provide affordable online and onsite expertise, software development, and technical support support for businesses of any size who want to upgrade to SharePoint 2016 or SharePoint Online from earlier versions of SharePoint.
Progent can help you in any phase of your migration to Microsoft Exchange 2019 such as configuring Windows Server 2019 as a host for Exchange; designing high availability architecture for an on-premises, cloud-based or hybrid deployment; moving mailboxes; planning and implementing Hyper-V; configuring hardware load balancing (HLB); setting up Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint; preparing firewalls; integration with Microsoft 365; and configuring Outlook.
Progent's support services for patch management provide organizations of all sizes a flexible and affordable solution for evaluating, testing, scheduling, applying, and tracking updates to your virtual and physical; servers, peripherals {like scanners, network infrastructure appliances such as switches and wireless access points, and Internet-of-Things devices like alarms and health monitors.
Progent can help you design, deploy, manage, and repair a viable Wireless LAN infrastructure, select appropriate hardware and software, and configure wireless access points, bridges, radio antennas, wireless controllers, and other wireless accessories. Progent can also show you how to put together a complete 802.11x network security strategy that is well integrated with the security strategy for your entire corporate network.
Progent's Microsoft-certified SQL Server application programmers and database administrators offer online expertise to help organizations of all sizes to create, manage, and troubleshoot applications based on Microsoft's SQL Server platform and .NET architecture. Progent's SQL Server experts offer help with any phase of application development in environments that range from small business or departmental databases to VLDB applications and data warehousing.
Progent offers cost-effective remote support to help businesses to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable high-performance storage, and Amazon Glacier for low-cost archival storage. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, architectural design, pilot testing, configuration, administration, performance tuning, licensing management, disaster recovery solutions, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN connections and can help you create cloud-based or hybrid cloud ecosystems that seamlessly integrate Amazon AWS services. Progent can provide as-needed consulting to assist you to resolve technical roadblocks or Progent can provide project management outsourcing or co-sourcing to help you migrate to the Amazon AWS platform on schedule and on budget.
Cisco's network security and remote connection products for small businesses offer a full line of manageable security products to help safeguard your local and remote information system. Cisco's VPN product family includes switches, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's expert consulting staff includes field-proven specialists with Cisco CCIE and Cisco Certified Network Professional qualifications who can assist your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and additional Cisco security solutions that align most closely with your business objectives.
Progent's certified consultants can assist you to assess the advantages of Windows Server 2012 R2 for your company, develop pilot systems and migration plans, tune your infrastructure for on-premises, multi-location, cloud-based, and partial-cloud environments, educate your IT support staff, create an enterprise-wide security plan, streamline network management, assist with application development, and build and validate a disaster recovery/business continuity plan.
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist you to halt the spread of an ongoing ransomware breach. Call 800-462-8800
Progent's Duo managed services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo supports single-tap identity verification with iOS, Google Android, and other personal devices.
Progent's consultants can help you with any phase of Microsoft Azure migration such as requirements definition, prerequisites assessment, system design, pilot testing, implementation, centralized administration, performance optimization, license controls, disaster recovery preparedness, security planning, and regulatory compliance assessment. Progent can help your IT staff to configure and debug firewall appliances and VPN tunnels so that your clients can safely access to Azure services, and Progent's Microsoft-certified consulting experts can assist you set up critical Microsoft platforms to work in Azure including Microsoft Windows Server, Exchange, SQL and Skype for Business. Progent can also assist your organization to create a hybrid cloud environment that transparently combines physical datacenters with Azure services.
Progent can assist your company to design and implement an efficient transition from a Sun Solaris-powered information system to a network based on Microsoft Windows and capable of supporting Microsoft's popular office productivity products, business applications, and software development platforms. Progent's Solaris, Windows and Cisco consultants and application experts can help you guard your data and minimize business discontinuity by designing an effective migration plan that preserves your current assets in Sun Solaris software and infrastructure. UNIX-to-Windows migration consulting services available from Progent include evaluation of current environment, transition strategy and validation, MS Exchange migration services, data and application software migration, and server and storage system migration and economization.