The Contact Center service delivery structure adopted by Progent offers small and midsize businesses an affordable option to dependence on freelance service individuals by offering extensive technical knowledge accessible to numerous engineering teams, optional 24x7 availability of emergency help, escalation capability to appropriate engineers for solving the most intractable problems, service consistency and dependability, prompt follow-up enforced by veteran service managers, a variety of easy-to-use techniques for initiating service tasks, plus a high level of process transparency made possible by ticket tracking and available via a web portal.
Dynamics GP allows you to grow and control your company more efficiently by delivering easy access to decision-driving data and a fast return on investment. Microsoft Dynamics GP/Great Plains confers important productivity benefits such as its ability to expand the reach of your organization, handle your accounting, automate financial processes, standardize processes across your company, refine inventory control, increase order accuracy, expand sales and shorten turnaround time, and increase free cash flow. Progent can show you how to configure and maintain a robust, safe server and communications infrastructure to support Great Plains, and can provide experienced Microsoft Dynamics GP support professionals to make sure you derive all the advantages of your Dynamics GP/Great Plains software.
Progent offers rapid remote access to Cisco-certified CCIE networking experts. Progent's CCIE consultants can link to your environment via advanced remote diagnostic utilities to provide fast and affordable troubleshooting and remediation of urgent network issues.
Progent's Microsoft-certified consultants have more than 10 years of experience designing, implementing, enhancing and repairing Microsoft SCOM solutions and offer organizations of any size advanced online or on-premises consulting services for System Center 2012 Operations Manager. Progent can help your company to design a topology for SCOM 2012 servers that provides the performance and resilience needed to monitor your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to install and customize SCOM 2012 management packs based on industry best practices for monitoring network fabric and both Microsoft and third-party apps and services. Also, Progent can provide responsive remote or onsite technical support to assist you to remediate critical issues detected by SCOM 2012.
Microsoft Systems Management Server provides extra functionality for change and configuration management of Windows-powered systems via introducing Feature Packs. Feature Packs lower the overall operational expense of managing and configuring software products by making it easier to install system images, manage mobile computers, and run management tools. In addition to advising you about techniques to save management expenses by installing SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and perform IT projects involving areas that Feature Packs are designed to streamline. Progent's adoption and update services can lower spending and eliminate business disruption as you move to the latest operating systems and programs. Progent's wireless consulting experts can show you how to define sensible processes and policies to manage handheld computers and intelligent mobile phones so your mobile workforce stays efficient and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to design a security strategy that incorporates standards, procedures and IT products to keep your IT network protected.
Progent's MS Exchange Server Hosting and Management Services provide a world-class data center that features redundant power and environmental control systems, round-the-clock site security and IT support center, and fault-tolerant connections to tier-1 Internet service companies. Hosted Exchange servers are set up as virtual machines for service continuity, easy scalability, and fast restoration. Services include complete incorporation with your business network, connectivity with handheld computing devices, automated tracking of efficiency and security, spam protection, patch and service pack management, Help Desk Call Center support, daily backup, and full messaging administration services.
Progent's Network Helpdesk Outsourcing Support Services for PC desktop support are intended especially for small organizations who need immediate availability of a Help Desk Service Center with professional phone support and full escalation capability but who have to work within a limited network support budget. Important components of Progent's Help Desk Outsourcing Support Services are Help Desk Call Center Phone Support, Optional Remote Access Provisioning, System Assessment, Expert Prioritization, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Help Desk Applications Selection and Deployment.
Progent can assist your company to design and implement an efficient migration from a UNIX-powered IT environment to a network powered by Microsoft Windows and capable of supporting Microsoft's familiar office productivity software, commercial applications, and software development platforms. Progent's UNIX, Windows and Cisco engineers and application specialists can help you preserve your information and minimize productivity discontinuity by designing an efficient migration strategy that protects your current investments in UNIX application and technology. UNIX-to-Windows migration support services offered by Progent include analysis of current environment, transition strategy and validation, MS Exchange migration expertise, data and application transition, and server and media transition and economization.
If you are an information technology engineer with system support expertise, joining Progent and working for our clients will enhance your skills through collaboration with our team of motivated, high-output consultants. Progent's commitment to offering IT consulting and computer help to small companies will offer you the chance to work in depth with business leaders and add tangibly to the growth of dynamic organizations. In addition, Our virtual office environment offers state-of-the-art technology for off-site service and wireless access to allow you to come up with fast solutions when you take on business-critical issues.
Progent's Apple Mac experts can support the creative facets of Mac environments by providing help services and education in imaging, audio, and video. Progent's consultants offer help in a range of Apple Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special jobs such as capturing or digitizing audio or video or configuring an audio/video production facility.
Progent's Cisco CCIE Wi-Fi network experts offer online or on-premises integration and troubleshooting services to help you to design, implement, upgrade, tune, administer and debug Aironet Wi-Fi access point environments of any size or topology. Progent's Cisco wireless controller experts can also help you to integrate your Wi-Fi environment with your wired network infrastructure and cloud-hosted resources to create an enterprise connectivity solution that is simple to administer and scale. Progent also offers affordable Wi-Fi site surveys to help you to determine the most efficient selection, placement and setup of Aironet Wi-Fi APs to accommodate your specific office design, building structure, and anticipated workloads.
Progentís Wireless Site Survey assists you to plan and implement a wireless LAN optimized for your facilities, providing you a wireless solution that has the reception, speed, load-handling capability, Quality of Service, security, and roaming capability your company requires. Progent's Wireless Site Survey services are available either as an economical remote service or as a more detailed onsite service.
Nagios and MRTG are powerful, free monitoring utilities that run on the Linux OS and can be deployed to analyze UNIX/Linux environments, Microsoft Windows systems, or multi-platform situations in which the Linux OS and Windows coexist. Nagios allows network managers to monitor system services such as POP3, HTTP, FTP, and NNTP. Multi Router Traffic Grapher lets you graph the traffic through SNMP network devices such as processors, routers, and switches. Progent's system integration engineers can assist you to use both these utilities to tune and repair your computer network.
Stealth intrusion testing is a key component of any overall network security strategy. Progentís security professionals can perform extensive intrusion checks without the knowledge of your organization's internal IT resources. Stealth penetration testing shows whether current security defense systems such as intrusion incident warnings and event log analysis are correctly set up and actively monitored.
Progent's ProSight portfolio of managed services are designed to provide organizations who have minimal in-house network support staffs with affordable help from enterprise-class management platforms and consulting experts. Advantages of the ProSight catalog of managed services include fixed IT management costs, smart automation of common management tasks, ongoing absorption of new information technology, graceful migration from legacy technology to current solutions, improved alignment of computer technology with business objectives, guidance from seasoned IT consultants, and freeing up management to concentrate on business issues instead of fast-evolving information technology.
Progent's Cisco-certified network consultants can help you design an affordable, fault tolerant Internet connection architecture that can achieve 24x7 Internet access through a broad range of high availability Internet network products and services including fault tolerant BGP, automatic fail-over, and multiple ISPs. Progent offers Cisco Certified Internetwork Expert engineers to show you how to utilize the most current techniques for fault tolerant Internet connectivity to implement an economical, fully redundant Internet network with automatic failover and other features to create zero-downtime Internet connections.
Progent's application experts can provide in-depth consulting, software programming, integration assistance, and webinar training for leading business applications covering vital areas including ERP and MRP, general accounting, management reporting, web commerce application development, and the Microsoft Office family of business productivity solutions. As a Microsoft Partner with decades of experience providing high-level consulting support online, Progent can assist clients anywhere in the United States to avoid the time and fees related to travel and on-premises activity without sacrificing the high quality of technical support.
Progent's certified engineers can assist you to pilot Microsoft Windows 7 to verify application and driver compatibility and to determine its speed and reliability operating with your applications. Progent's consultants can also help you to assess the potential business benefits of moving to Microsoft Windows 7. If Microsoft Windows 7 fits your business, Progent can assist you to plan and implement a non-disruptive migration to Microsoft Windows 7 from a previous release of Microsoft Windows.
If your organization does not need urgent remote support but expects to need technical services with your network soon, you can save time and money and guarantee that the right expertise will be available when you need it by getting in touch with a Progent sales agent and signing up as a customer. For more information, call 800-993-9400 or send email to firstname.lastname@example.org.
If your business computer system mixes Linux platforms with MS Windows, Progent can show you how to integrate your IT resources into a unified environment that allows all your OS platforms to run side by side for simple management, transparent dataflow, high reliability, enhanced throughput, and tight security. Progent's Linux and Microsoft Windows integration support services include network infrastructure integration and service, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, online technical support and troubleshooting, in-person technical support, and Help Desk outsourcing.
Progent's pricing model is to charge for remote service and in-person help by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for services delivered during regular working hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's small granularity eliminates big invoices for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed.
Progent can assist your business to support System Center 2007 Configuration Manager (SCCM 2007) to simplify administration, enhance security and compliance, and increase productivity by ensuring that critical applications stay current, managing product licenses, and reporting resource usage profiles so you can make smart purchasing decisions. Once your organization is ready to upgrade your SCCM 2007 device management ecosystem, Progent can assist you to prepare for and carry out a smooth move to System Center 2012 Configuration Manager.
Progentís Microsoft certified consultants provide a range of consulting services for Microsoft Dynamics GP (formerly Great Plains). Dynamics GP is an accounting and business analysis tool based, like all Microsoft financial tools, on the expandable and popular platform of Microsoft Windows technology. Dynamics GP provides a cost-effective tool for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is easy to install and integrate, and with its segmented design you are able to purchase only the functions you currently need, with the option to add clients and increase capabilities in the future. Progentís Microsoft Dynamics GP consulting experts can show you how to install, customize and manage the current version of Dynamics GP or upgrade efficiently from an older release.