Help Desk Call Center Consulting and Support
Co-managed Help Desk Support for Enterprises
Additional Topics of Interest
Cisco Hybrid Network Management Solutions Tech Services
Implementation Services Cloud Network Management
Progent's Cisco-Premier network management engineers can help you to use Cisco's network management tools along with a variety of specialized third-party applications to build a comprehensive network management strategy in order to keep your environment operating smoothly, fully utilize expensive resources, guard your data, recover quickly from hardware breakdown or deliberate attacks, and allow you to add or repurpose network resources sensibly and affordably as your business grows.
After Hours Consulting Services Network Infrastructure Health Evaluation
Services Network Infrastructure Health Evaluation
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable and safer AD implementation. Both options also offer the long-term benefits of advanced remote network monitoring and management (RMM) technology. These advantages can include lower-cost management, better compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability.
Contact Progent
Progent Contact
For small businesses considering Progent's IT outsourcing, consulting, or troubleshooting services, phone 800-993-9400 or e-mail information@progent.com.
Emergency Dynamics GP Customization Professional
Consulting Dynamics GP Modifier
Progent's background delivering Microsoft .NET services and Microsoft SQL Server consulting, and Progent's programming experience with VBasic, XML, and other developer platforms make it possible to design custom mission-critical applications and eCommerce environments that operate seamlessly with Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting consultants can help you design reports that allow you to track your business more thoroughly, turning uncooked information into useful insights into your business.
Biggest Supplemental Help Desk Computer Consulting
Virtual Support Desk Integration Support
Progent's Standard Help Desk Services provide a complete solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Help Desk services are provided at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Private Cloud Integration Professionals
ProSight VM Hosting Consult
Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small organization's production servers in an environment that delivers the highest degree of availability and expandability and is also easy to move to another host. ProSight Virtual Hosting services are built on mature virtualization architectures that allow small companies with mixed- platform environments to economize significantly on the expense of capital investments, infrastructure maintenance, and network management while benefiting from enterprise-class reliability and an unprecedented degree of vendor independence.
Microsoft Certified Expert Windows, Linux, UNIX, Solaris Technology Consulting Services
Windows and Linux Online Technical Support
If your office network mixes Linux technology with Windows, Progent can assist you to incorporate your IT resources into a unified environment that allows all your OS platforms to coexist for simple administration, seamless information exchange, high reliability, enhanced performance, and strong security. Progent's UNIX/Linux and Windows integration support services feature IT infrastructure integration and support, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and administration, online network help and repair, on-site technical support, and Helpdesk outsourcing.
8540 wireless controller Technical Consultant
prime infrastructure Consulting Services
Cisco's Catalyst line of Wi-Fi controllers streamline the administration of Wi-Fi LANs by unifying the provisioning and control of Wi-Fi APs, optimizing wireless throughput by reducing the effect of radio frequency congestion, improving Wi-Fi uptime with fast auto-failover, and strengthening security by identifying cyber threats and analyzing network traffic based on user type and location. Progent can assist your business to configure Cisco wireless LAN controller appliances to manage Wi-Fi networks of any size. Progent can assist you to maintain and debug your current Cisco-based Wi-Fi solution or implement an efficient transition to Cisco's latest Wi-Fi controller solutions.
Desktop Monitoring and Reporting Network Consultants
ProSight Remote Desktop Management Setup and Support
ProSight LAN Watch is Progent's server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the state of vital devices that drive your network environment. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so that any potential issues can be resolved before they can impact your business.
System Center 2016 Endpoint Protection Technology Consulting Services
Network Consultant System Center 2016 Business Continuity
System Center 2016 delivers major improvements in the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; unified management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting team can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
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24-7 Engineer ProSight Enhanced Security Protection
ProSight VM Security Consulting
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware.
Windows 2000 Server IT Consultant
Windows 2000 Consultant Services
Progent's certified Microsoft Windows 2000 consultants can show you how to enhance the functionality of your current Windows 2K Servers and can streamline system administration, provide tech support and repair, and enhance security. Progent can also show you how to create, justify, and execute a strategy to migrate from Windows Server 2K to Microsoft Windows Server 2003. Progent is experienced in designing pilot installations to eliminate the obstacles involved with moving to Windows Server 2003 by uncovering possible hardware and application compatibility problems.
CISSP Certified Security Manager Professionals
CISSP Certified Network Security Architect Consultant
Progent's CISSP-certified cybersecurity experts can assist organizations of all sizes with any aspect of information system security. Progent can implement cost-effective security systems that guard a small business against modern malware attacks or Progent can design, configure, and manage a comprehensive security environment for hybrid enterprise networks that support onsite, online, and mobile clients sharing network resources distributed across a mix of physical sites and public and private clouds.
Email Black Lists Consultancy
Email Intent Analysis Engineers
Progent's ProSight Email Guard uses the services and infrastructure of top information security companies to deliver centralized control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall.
Exchange 2003 Support Outsourcing
Exchange 2003 Server Upgrade Computer Consultant
Progent's Microsoft-certified consultants offer technical support and network consulting expertise for Exchange Server 2003, Microsoft Windows 2003 Server, and for the complete line of Microsoft server platforms. Progent's migration, integration, administration, and troubleshooting expertise for Exchange Server include system design, installation, documentation, local and off-site troubleshooting, Help Desk outsourcing, expert security consulting, and full-service network management outsourcing.
VirtualPC for macOS Consultants
Online Technical Support VirtualPC for Apple Mac
For businesses with a combination of Apple Mac and Microsoft Windows computers, there exist two basic solutions for using Microsoft Windows-only software on an Apple Mac: an external connection to an actual Windows PC or local simulation of a Windows environment on a computer. Microsoft's Remote Desktop Connection Client for Mac enables you to connect a Mac to a remote Microsoft Windows-based computer to use Windows programs and share system resources. Virtual PC for Apple Mac emulates Windows on an Apple Mac computer so you are able to use Microsoft Windows programs locally. Progent's macOS and Mac OS X technology support experts can assist your organization to maintain these products for running Microsoft Windows applications on your Macs and can in addition help your business to evaluate and install third-party solutions for Windows PC simulation.
Consultant Snatch ransomware recovery
ransomware cleanup and restore Consultant
Progent's ransomware consultants can help you to assess your ransomware defenses, monitor and protect your network, assist with negotiating a settlement with a threat actor, and restore an information system victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
CCIE Certified Nexus NX-OS Information Technology Consulting
CCIE Expert Certified On-site Support Nexus Switch OTV
Nexus series switches are intended to provide the speed, scale, uptime, cloud readiness, density, security and ease of management needed to function as the heart of an enterprise data center. Progent's CCIE-certified Nexus switch consultants can provide online and onsite consulting expertise to help your IT staff to design an efficient switch topology, build test systems to confirm your network design, deploy Nexus switches, define and implement effective policies, run security vulnerability assessments, configure proactive monitoring, fully utilize network resources through virtualization technologies, troubleshoot switching and routing problems, optimize performance, perform capacity planning, and set up the powerful fault-tolerant features available for Cisco's Nexus products. Progent's consultants can also assist your business to migrate efficiently from legacy Nexus models or Cisco Catalyst switches to up-to-date Nexus switches.
Development Firms Amazon Marketplace Web Service integration
Amazon MWS programming Reports
Amazon Marketplace Web Service is a library of APIs that enables Amazon sellers to streamline their operations by automating crucial sales functions such as listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales, vendors can expand their market, lower their cost of sales, accelerate reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and training to help you cut development time and costs and speed up your return on investment.
Consult Internet Service Provider Selection
Internet Connection Consultancy
Progent can provide the affordable services of online Internet connectivity consultants to assist your company to evaluate or update your ISP services so your Internet access solution matches your business requirements. Support services provided by Progent include assessment of your current bandwidth use, carrier and service plan comparison and ordering, network provisioning, and managing a seamless move to a different ISP and/or service arrangement. Network provisioning can include optimizing existing routers and deploying new ones, setting up firewalls, and designing dependable Border Gateway Protocol configurations.
Cisco Switch Assessment
Cisco Router Consulting Companies
Progent's Cisco CCIE-certified networking experts have extensive experience assisting Internet Service Providers to architect, implement, administer, tune, and troubleshoot fault-tolerant, scalable connectivity environments suitable for shared public networks.
Remote Support Microsoft Dynamics GP ERP
Dynamics GP Power BI Remote Technical Support
Progent can show you how to prepare and implement a smooth migration to Dynamics GP so that you retain your data, strengthen your protection, enhance your analytics, take full advantage of Microsoft Office integration, and minimize productivity interruption by creating and following a smart migration plan. Progent can also help train new Microsoft Dynamics GP users so you don't waste productivity. Progent can enhance your company reports and business analytics by offering Crystal Reports consulting, FRx assistance, and Microsoft Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other tools make it possible to create specialized line-of-business applications and eCommerce solutions that integrate transparently with Microsoft Dynamics GP.
Flexential Tampa Data Center Consult
Flexential Internet Data Center Consulting Services
Progent utilizes the Flexential Tampa colocation center primarily to deliver private cloud hosting services. Progent maintains a group of IT consultants located in the vicinity of Tampa, and Progent also offers remote support from Progent's nationwide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware virtualization specialists, and veteran DRBC preparedness consultants. Progent can also assist your business to design and implement a migration to the Flexential data center with services such as planning system architecture, recommending hardware components, system configuration and validation, debugging, setting up remote network management, and educating your network support team.
24x7x365 Information Technology Consulting Information Transfer
Top Rated Information Transfer Help and Support
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent faces little competition. Small businesses who utilize familiar freelance service providers or who maintain internal support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
Spora ransomware hot line Services
Nephilim ransomware hot line Consultant
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help you to halt the progress of an active ransomware attack. Call 800-462-8800
SentinelOne Endpoint Ransomware Protection Specialist
ProSight Phishing Defense Engineers
ProSight Active Security Monitoring (ASM) incorporates cutting edge behavior-based analysis tools from SentinelOne to guard endpoint devices and servers and VMs against recognized as well as novel ransomware crypto-worms like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.
Immediate Microsoft Office Network Specialist
Information Technology Consulting Firms Microsoft Office System
Progent's IT outsourcing services provide budget-friendly network support for small organizations. Whether it involves planning system architecture, creating an internal Help Desk or outsourcing a one, deploying an updated email platform, monitoring your network, or creating an on-line business application, outsourcing your network technical services can reduce costs and minimize risks, allowing IT service expenses to increase in a more moderate and manageable fashion than is possible by building up a bulky, knowledgeable in-house network support organization. Progent's Outsourcing White Paper and datasheets explain how Progent can help you build a protected and robust system architecture for your vital business software powered by Microsoft Windows.
24/7/365 Solaris Security Audit Services
UNIX Firewall Network Install
If your company has a Solaris environment or a multi-OS computer system, Progent's CISM and ISSAP-certified security specialists can help your entire organization in a wide array of security areas such as security management procedures, security design and strategies, access management products and techniques, applications development security, operations security, hardware security, communications, infrastructure and Internet security, and business continuity preparedness. CISM and CISSP stipulate the core skills and worldwide standards of knowledge that network security managers are expected to master. These accreditations offer IT management the confidence that those who have achieved their CISM or ISSAP qualification have demonstrated the experience and knowledge to offer effective security management and consulting services.
Notebook VPN Maintenance
Telecommuting IT Solution Providers
Progent's remote access and smartphone synchronization experts can assist your business to plan and configure connectivity solutions for off-site desktops, notebooks, and smartphones so they work tightly with your IT network, allowing your business to improve the productivity of your off-site workers.
Network Consulting Jabber Migration
Support Services Jabber and Expressway for Mobile and Remote Access
Progent's Jabber consultants can provide online or on-premises expertise to help businesses of all sizes to design, implement, maintain, update or debug Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent offers in-depth support for the products, technologies and services that make up building a cohesive Cisco Jabber solution including Cisco network devices and management software, Microsoft 365 apps, Windows and Mac computers, Apple iOS and Android smartphones, SIP interfaces, WiFi networks, cyber security, cloud computing, immersive telepresence systems, PBX systems, business continuity, and the many other pieces of a modern collaboration ecosystem.
24-Hour Help and Support Aironet 2700 Access Point
Aironet Wave 2 AP Technology Consulting Services
Progent's Cisco CCIE-certified Wi-Fi infrastructure experts can provide online or on-premises integration and debugging support to assist you to design, configure, update, optimize, manage and debug Aironet Wi-Fi AP environments of any scale or architecture. Progent's Cisco wireless controller experts can also assist you to combine your wireless ecosystem with your wired network and cloud-based resources to build a seamless enterprise-wide connectivity foundation that is easy to administer and expand. Progent also can provide affordable wireless site surveys to help you to determine the most appropriate selection, placement and setup of Aironet Wi-Fi access points to work with your specific workplace design, building structure, and expected workloads.
Hosting for Virtual Servers Technology Professional
24/7 Engineers Virtual Server Private Cloud Hosting
Progent's Private Cloud Hosting service provides comprehensive hosting of a small company's production servers in an environment that delivers the maximum degree of availability and scalability and is also simple to transfer to another host. Progent's Private Cloud Hosting and Management services are built on proven virtualization platforms that enable small companies with mixed- platform environments to economize dramatically on the expense of capital equipment, system support, and IT administration while benefiting from enterprise-class reliability and an unmatched level of vendor independence.
Printer firmware patch management Specialist
Wi-Fi controllers patch management Consultancy
Progent's managed services for software/firmware update management offer organizations of any size a versatile and cost-effective solution for assessing, testing, scheduling, applying, and tracking updates to your virtual and physical; servers, such as printers, network appliances such as routers and wireless APs, and Internet-of-Things devices such as alarms and robotics.
SQL Server 2017 Mobile Reports Engineer
Best SQL Server 2017 Migration Online Support Services
Progent's Microsoft-certified SQL Server 2017 experts can assist you to assess the business benefits of upgrading to SQL Server 2017 and can assist you to plan and carry out a smooth migration of your databases and applications to any deployment architecture including onsite, cloud-hosted, or hybrid. Progent's consultants can provide remote or onsite support services ranging from as-needed design review or troubleshooting to end-to-end project management and co-management to ensure your SQL Server 2017 initiative is successfully completed on schedule and within budget.
Infor SyteLine CloudSuite Performance Tuning Consultants
Infor SyteLine CloudSuite Document Management Consultants
Infor CloudSuite Industrial, previously called SyteLine, is an ERP solution that incorporates more than 25 years of experience assisting manufacturing and service organizations to simplify complicated supply chains and improve the efficiency of critical processes to bring products to market fast and adhere to customer schedules dependably. Progent can provide the expertise of an ERP consultant with over two decades of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent offers remote or on-premises services that can range from as-needed advice to end-to-end solution planning and project management outsourcing or co-sourcing. Sample consulting services available from Progent for Infor CloudSuite Industrial include implementation, migration, business analysis, customization, Configure/Price/ Quote, web site integration, technical support, ETL, Amazon AWS integration, disaster recovery planning, and database administration.
Consultant Services Microsoft SUS
Windows Server Update Services Professionals
Microsoft Windows Server Update Services enables IT administrators to deploy and monitor the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Windows XP operating systems. By using Microsoft Software Update Services, IT personnel can completely and effortlessly manage the distribution of updates that are published via Microsoft Update to servers and desktops in an organization. Progent can help you with complex details of the initial setup of Microsoft WSUS such as designing the Microsoft WSUS deployment, configuring client's computers, defining the Group Policy settings, and making sure your Microsoft Windows Server Update Services GPO is associated with an Active Directory container that makes sense for your network environment.
Barracuda Backup Verification IT Consultant
Barracuda Backup Inline Deduplication On-site Technical Support
Barracuda Backup is a low-cost, subscription backup and disaster recovery service for small and mid-size businesses. A Barracuda Backup deployment can incorporate a purpose-built physical appliance manufactured by Barracuda or a software-based appliance with similar features but which utilizes your existing storage infrastructure. Barracuda Backup safeguards critical business data generated on-premises, at one or more remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a wide array of consulting support services to help your business to plan, integrate, operate and troubleshoot a BDR system built on Barracuda Backup.
Microsoft SQL Server Consulting Services
SQL Server 2008 Upgrade Consultants
Microsoft SQL Server 2000 is a complete, web-aware database and data analysis package that opens the door to the fast development of cutting-edge enterprise-class programs that can give your company a significant competitive edge. Microsoft SQL Server 2000 features core support for XML and the capability to communicate across the Internet and beyond the firewall. The expertise of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of work helping with Microsoft technology, ensures you success in planning, deploying and supporting Microsoft SQL Server solutions that are well connected with other applications based on Microsoft's .NET environment.
Award Winning Professional Sun Solaris Remote
Consulting Services Linux Remote
Progent offers national online phone support and consulting services for companies that run UNIX, Linux, or Sun Solaris environments or whose information systems feature a mix of UNIX and Microsoft Windows technology. Remote technical support offers maximum return for your IT dollar by extending client productivity and shortening the hours billed for computer repair services. Advanced remote access technology and experienced technicians and engineers combine to enable Progent to handle most network problems without wasting time and expense by going to your location. In the vast majority of cases your IT issues can be remediated by telephone or through a mix of telephone support and online access. Progent can make available Cisco certified CCIE network experts and CISA premier security specialists to help you with the toughest network problems.
Immediate Signature-matching Virus Protection Consultant Services
Endpoint Virus Immunization IT Consultant
ProSight Active Security Monitoring utilizes cutting edge behavior analysis tools from SentinelOne to guard endpoint devices as well as servers and VMs against recognized and novel ransomware crypto-worms like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
VPN Computer Consulting
Online Help Cisco VPN
Cisco's security and offsite access products for small businesses provide a comprehensive line of manageable security solutions to help safeguard your local and remote network infrastructure. Cisco's VPN product family includes switches, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's professional staff of consultants includes field-proven engineers with Cisco Certified Internetwork Expert and CCNP certifications who can help your business to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and other Cisco security technologies that fit most closely with your business objectives.
Computer Network Support Firms Microsoft Office XP
Immediate Microsoft Windows Network Assessment
Progent applies no minimum charge and requires no retainer for support services provided during regular working hours. Progent's small granularity avoids big bills for quick fixes so you won't be tempted to allow less critical problems to fester.
Catalyst Switch VLAN IT Consultants
Catalyst Switch Specialists
Progent's Cisco-certified CCIE consultants can assist your business to set up, manage, update, optimize and debug Catalyst switches. Progent can also help you to harden the security of Catalyst switches and move smoothly from legacy appliances to current models.
Cybersecurity Group Stealth Penetration Testing
Best Security Firm NodeZero Cybersecurity Pen Testing
Progent's certified cybersecurity consultants can perform NodeZero-based threat assessments to make sure your security defense systems and policies are properly set up and effective.
Cisco Firewall Networking Specialist
Cisco CCIE Remote Support Team
Progent's Cisco-certified CCIE network consultants can assist your business to set up, manage, update and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall consulting, Meraki and Aironet Wi-Fi access point support, Cisco IP phone support, and CUCM/CallManager software support.
Midsized Office Computer Support
Mid-sized Office Guru
Progent provides technical support for mid-size businesses who have 100 to 250 system users. The medium size business or work group has traditionally been an underserved part of the market for IT support services. The overhead and support access practices of major outside support organizations make them too costly for the ordinary mid-size business or small medium business (SMB), which usually has a minimal information technology budget with which to maintain an information system whose complexity and capability are frequently comparable to the networks of far bigger companies. Progent's support delivery model, which takes great advantage of remote support, virtual office infrastructure and 24x7 server monitoring, significantly reduces the IT support expenses of an SMB while providing the mid-size organization with big-company service from certified, IT experts knowledgeable in a wide range of midsized business network solutions. If your mid-sized organization or small business is searching for the quality of network help needed for a mid-size office without budgeting enterprise costs, contact Progent.
Technical Consultant Citrix VM desktops
Citrix virtual desktops Specialists
Citrix offers a powerful line of platforms that provide enterprise-class manageability, expandability, and performance for virtualizing servers and for server-based delivery of virtual Windows desktops and applications. For delivering virtualized Windows desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For making and managing virtual servers, Citrix offers XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified engineers can help you to evaluate the strategic benefits of Citrix technology and can help you design, test, deploy, troubleshoot, and maintain Citrix solutions.
VMware Site Recovery Manager Migration Services
Engineer VMware VCDX certified
VMware's market leading Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent process for recovering services quickly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Oracle Developer Firms
Oracle Enterprise Manager Consultant
Progent can provide fast and affordable remote access to an authorized Oracle database administration consultant or an Oracle software developer. Progent can provide advanced DBA services for any version of Oracle's RDBMS platform and can also help design, build, update, or fix Oracle applications based on SQL and PL/SQL stored procedure programming language. Progent also can provide support for Streams replication tools and Oracle Database Resource Manage.
Microsoft SQL 2008 Server Computer Consultant
SQL 2008 Analysis Services Consulting Services
Progent's Microsoft-Certified SQL engineers can provide a range of support services to assist small and midsize businesses to plan, implement, administer, and troubleshoot Microsoft SQL Server 2008 solutions so that they get the optimum strategic benefit from Microsoft's advanced database management technology. Also, Progent offers expertise for network architecture, company-wide protection, and software development to increase the business benefit of your information network.
Microsoft Exchange Server 2016 Migration Troubleshooting
Exchange Server 2016 Upgrade Planning Technical Support Services
Progent can assist you in any and all phases of your upgrade to Microsoft Exchange 2016 such as planning high availability (HA) infrastructure for a local, cloud-based or hybrid deployment; licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; specifying mass storage capacity required for your virtual machines, databases and logs; configuring HLB for fault-tolerant CAS services; designing, configuring and testing Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.
24-7 Call Desk Sharing IT Consulting
Co-managed Heldesk Onsite Technical Support
Progent's Standard Help Desk Services offer a comprehensive service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Help Desk services are provided at a significant discount from Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex problems.
SharePoint Business Connectivity Services Technical Support Services
Consultant Services SharePoint Server 2013
Progent has been delivering SharePoint support since the first SharePoint product was published more than 20 years ago, and Progent has the breadth and depth of technical knowledge to assist businesses of any size to design and carry out a SharePoint Server 2013 deployment and develop SharePoint Server 2013 apps that bring significant business benefit to your IT investment. Progent's Microsoft-certified consulting team can assist your company to assess the risks and benefits of upgrading to SharePoint Server or SharePoint Online from older versions of SharePoint or from a different collaboration environment; determine if an in-house, Cloud-based or hybrid configuration is best suited for your company; and pick the right version of SharePoint 2013 for your purposes. Progent offers comprehensive project management outsourcing or can help in specific tasks associated with your SharePoint 2013 migration.
Microsoft LCS Server Instant Messaging Support and Help
Consultant Live Communications Server 2007
MS Office Communications Server provides IM and presence as part of an extensible, world-class package offering enhanced security, transparent compatibility with additional Microsoft software, an extendable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, SOX, and GLB. Communications Server allows cost savings and elevated operational efficiencies, increased worker output, and stronger IP security. MS Communications Server 2007 has been superseded by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's certified unified communications experts offer remote and on-premises configuration support and troubleshooting services for your Office Communications Server 2007 deployment and can help your organization to assess the costs and benefits of migrating to Microsoft's Skype for Business. Progent can also help you to design and implement a smooth upgrade that will add business value to your information network
Dynamics GP IT Consulting
Microsoft GP/Great Plains Remote Troubleshooting
Progent's Microsoft certified consultants provide a range of consulting services for Microsoft Dynamics GP (formerly Great Plains). Microsoft Dynamics GP is a financial and business analysis solution built, like all Microsoft financial tools, on the expandable and popular foundation of Microsoft Windows technology. Dynamics GP offers a cost-effective solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to install and integrate, and with its segmented design you are able to license only the capability you currently require, with the option to expand clients and increase capabilities when necessary. Progent's Dynamics GP/Great Plains support engineers can help you deploy, customize and administer the current version of Microsoft Dynamics GP or upgrade efficiently from an earlier version.
Immediate iPhone 5 Consultant Services
macOS and OS X Online Technical Support
Progent's experts offer macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows environments, Entourage and email expertise, network protection services, and one-on-one education. Progent can help clients to upgrade to macOS from OS X or earlier versions of Apple OS X and Progent can provide expertise with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also help you with iPhone support and iPad synchronization, or moving to iCloud services. For business environments built solely on Mac OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of designing, integrating and supporting a network infrastructure that is available, secure, fast and aligned with your organization's business goals.
Nagios for Linux Consultants
Open Now Network Consulting MRTG
Network monitoring ordinarily involves tracking a system's resource utilization to help uncover data traffic bottlenecks or fix hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free monitoring utilities that work under Linux or UNIX and can be deployed to observe mixed-platform environments where Linux and Windows operate together. Progent's system integration consultants can help you use both these tools to tune and repair your network. Progent's UNIX consulting professionals offer small companies and programmers help with managing and supporting UNIX and Linux systems that work with Windows-based technology.
Support and Integration Exchange Server 2003
Exchange 2003 Server Migration Consulting
Progent's Microsoft certified support team can help you design and implement a smooth in-place Exchange Server 2003 migration plan that minimizes network disruption, reduces ongoing support requirements, and makes your Microsoft Exchange Server 2003 easy to manage. For complex multi-server or multi-site migrations, Progent offers the background to complete your project quickly and economically. Progent's Microsoft Exchange 2003 support, repair, and consulting services include assistance with the configuration of outside vendor add-ons to Microsoft Exchange 2003 Server that are in keeping with your business needs.
MS SQL Server Coder
MS SQL Protecting
Microsoft SQL Server 2000 is a complete, web-aware database and data analysis solution that opens the door to the fast development of cutting-edge high-end programs that can provide your company a critical competitive edge. Microsoft SQL Server 2000 features core support for XML and the ability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft technology, ensures you success in planning, installing and supporting Microsoft SQL Server solutions that are well connected with other applications based on Microsoft's .NET environment.
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