Additional Topics of Interest

Technical Support System Center 2016 and Intune
SCSM 2016 Remote Support Services

Small to mid-sized businesses can now enjoy all the advantages of Microsoft System Center Operations Manager and in addition have fast access to Progent’s Microsoft and Cisco Premier network support professionals. With Progent's affordably priced network support programs, small businesses can select a basic System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing package. Progent supports Microsoft System Center Operations Manager 2007 to provide small company networks world-class reliability, protection, and performance.

24/7 wireless IP phones and Meraki APs Online Support Services
Wi-Fi IP phone integration Integration Support

Cisco's wireless IP phones are industrial-grade wireless handsets designed for workers who are mobile within campus, warehouse, retail or other venues where management wants user endpoints that provide more control, security and durability than is possible with the BYOD style of workplace communications. Successful integration of Cisco's wireless IP phones typically demands that IT teams set up and fine tune numerous components of your wireless infrastructure including access points, routers and switches, Cisco wireless LAN controllers, and call management software. Progent's Cisco-certified consultants offer online and on-premises support to help your organization build and manage a Cisco wireless IP phone deployment by providing services that range from debugging the configuration of a wireless VoIP phone or access point to offering comprehensive project management outsourcing or co-sourcing services for modernizing the wireless architecture of a campus.

MCSE Expert Certified operations manage 2016 Support Outsourcing
scom 2016 proxy server Computer Consultants

Microsoft System Center 2016 Operations Manager (SCOM 2016) helps to promote consistent performance and maximum availability for critical workloads by offering unified, mixed-platform tracking of IT infrastructure deployed throughout local datacenters and cloud environments. Progent's consulting group can provide world-class remote and onsite expertise to help businesses of all sizes to plan, implement, tune, enhance and repair Operations Manager 2016 deployments. Progent can help you to migrate to SCOM 2016 from earlier versions or from other IT infrastructure monitoring products, or combine a variety of monitoring tools into a cohesive infrastructure management solution. Progent can also help you extend your Operations Manager 2016 scope to incorporate infrastructure hosted on public clouds such as Microsoft Azure and Amazon AWS.

Lync Server 2013 and Android Consult
Microsoft Lync 2013 Computer Engineer

Microsoft Lync 2013, now called Skype for Business, allows businesses of any size to build a centrally managed and secure communications ecosystem that permits a Bring-Your-Own-Device computing model with instant messaging (IM), presence, audio/video and web conferencing with application sharing and whiteboard, as well as IP-based and PSTN calling across a broad assortment of stationary PCs and mobile devices. Progent's certified Lync 2013 consultants and system integrators can assist you to evaluate the advantages of Lync 2013, design an on-premises, cloud-based (via Lync Online) or hybrid topology suitable for your present and long-term goals, implement Lync Server 2013 in a way that expedites your ROI, and provide live online and on-premises training to your management team and end users. Progent has in-depth expertise in critical pieces of a Lync Server 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange, and Progent can help you to combine Lync Server 2013 with popular Microsoft Office and Office 365 apps including Outlook clients and PowerPoint.

Data Protection Manager 2016 Business Continuity Integration Support
SCDPM 2016 IT Services

Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and simplified restore functions for Microsoft-based environment. SCDPM 2016 delivers application-sensitive protection for critical platforms like SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux virtual machines, works with VMs running on Windows Hyper-V as well as VMware, and integrates seamlessly with Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified experts can help organizations of all sizes to design, implement, administer, and troubleshoot an enterprise-wide backup/restore solution powered by SCDPM 2016. Progent can help you to upgrade from a previous release of Data Protection Manager or from a legacy solution, and Progent can tune your SCDPM 2016 environment for on premises, hosted, cloud-based or hybrid deployment models. Progent can provide online or onsite consulting expertise and can provide as-needed expertise to help you through technical bottlenecks or provide end-to-end project management or co-management support to make sure you finish your Data Protection Manager 2016 deployment on time and within your budget.

Supplemental Call Center Setup and Support
Technology Consulting Services Extended Help Desk

Progent provides three basic types of Contact Center support : Microsoft and Cisco Help Desk Outsourcing Services, Virtual Helpdesk Support, and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft and Cisco professionals offers your customers instant access to a dependable support group with years of experience providing phone support and online troubleshooting for IT systems based on Microsoft products. Progent's focus is on giving the support Helpdesk a respected image as a solid contributor to business performance. Progent's target is to fix and not merely report problems.

Windows, UNIX, Solaris Remote Technical Support
Urgent Windows and UNIX Consulting Services

If you are producing UNIX or Linux software on a network that includes Windows-based servers, PCs, and office productivity products, Progent offers full-service IT outsourcing that allows you to focus on your area of high-value expertise without the continual hassle of managing your business network. Through the use of smart server monitoring and by delivering online and on-site support when your company needs it, Progent offers an affordable way for maintaining an IT system that features high dependability, protection, and efficiency. Progent's developer support services feature full-service network support outsourcing, virtual server infrastructure, online and on-site support and repair, 24x7 monitoring, and Help Desk outsourcing.

IT Consultants Altaro VM Backup
Altaro VM Backup Integration Technical Support Services

Altaro VM Backup software offers small and mid-size organizations a reliable and affordable solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud environments and also supports cost-effective backup to Azure storage. Headline capabilities include industry-leading Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup spacing as short as five minutes for minimizing your Recovery Point Objective (RPO), military-grade encryption, item-level recovery capability for specific files and emails, extensive support for Windows Server CSV and VMware vCenter for handling larger deployments, and support for Volume Shadow Copy Service (VSS) to back up online VMs with zero downtime. Progent is an Altaro partner and can provide a wide array of services to assist you to design, install, manage and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup.

SharePoint 2019 Migration Support and Help
SharePoint 2019 Hybrid Architecture Support and Help

Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants can provide affordable online and on-premises consulting, software development, and debugging services for businesses of any size who want to upgrade to SharePoint Server 2019 or SharePoint Online from prior releases of SharePoint. Progent can help you design and carry out an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates local and cloud components into a seamless information management solution.

Exchange 2016 Upgrade IT Consultants
Remote Consulting Exchange Server 2016 Upgrade Planning

Progent can assist your business in any and all facets of your upgrade to Microsoft Exchange Server 2016 including designing high availability system topology for a local, cloud-based or hybrid environment; licensing compliance for Exchange and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V design; specifying mass storage requirements for your virtual machines, databases and logs; configuring hardware load balancing (HLB) for high-availability CAS services; planning, building and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; creating SSL certs; performing client integration with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

Cisco ASA Firewall with Firepower On-site Technical Support
Cisco ASA Firewall with Firepower Network Consulting

Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance boost compared to Cisco's popular ASA 5500-X security appliances and include unified management of modern security capabilities like application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can help your organization to design and execute an efficient migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower firewalls with Cisco's security services to create and centrally manage IT environments that span local offices, data centers, and cloud resources.

SMB Design Consultant
Cisco Certified Experts Midsized Company Small Business IT Outsourcing Firms

Progent provides network support for mid-size companies with 100 to 250 network clients. The mid-size company or office has typically been an overlooked part of the market for network support services. The cost structures and support access models of large third-party support firms make them too costly for the typical small company or small medium business (SMB), which commonly relies on a minimal IT budget with which to maintain an IT network whose complexity and sophistication are frequently comparable to the networks of much larger enterprises. Progent's support delivery model, which takes full advantage of remote service, virtual network technology and proactive network monitoring, dramatically reduces the IT maintenance costs of a small-medium business while offering the mid-size company with enterprise-level support from professional, IT experts knowledgeable in a broad array of midsized business network solutions. If your mid-sized organization or small business is searching for the quality of network support needed for a medium size organization without budgeting enterprise prices, call Progent.