Help Desk Consulting and Support
Co-managed Help Desk Services for Large Businesses
Additional Topics of Interest
Online Support Services Windows Server 2012 R2 Server Manager
Windows Server 2012R2 Private Cloud Troubleshooting
Progent's certified consultants can help you to assess the business value of Microsoft Windows Server 2012 R2 for your organization, develop test environments and rollout plans, optimize your infrastructure for local, multi-site, private or public cloud-based, and partial-cloud datacenters, educate your IT support staff, create an enterprise-wide security plan, automate IT management, help with application development, and build and validate a DR/BC plan.
ProSight Virtual Hosting Consulting
ProSight Private Cloud Services Specialist
Progent's ProSight Virtual hosting services provide small companies a range of benefits including lower capital costs, savings on operational expense, better management focus, enterprise-class security, greater fault tolerance, and business continuity.
Microsoft Exchange Server Upgrade Engineer
Specialist Microsoft Exchange 2010 Upgrade
Progent offers comprehensive help for each step of your Exchange 2010 migration with services that include outsourced or co-sourced project management services, site prep, project planning, specification of new software licenses and equipment required, recommended sourcing, pilot testing at client location or at Progent's test lab, managing transitional coexistence between Microsoft Exchange 2010 and Exchange Server 2003 or 2007, deployment of the production system, decommissioning the previous servers, and webinar training for customer's IT group and end users.
SQL Server 2019 Development Network Consulting
SQL Server 2019 on Linux Technical Consultant
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants offer economical remote and on-premises expertise, software development, and troubleshooting services for organizations of any size who want to upgrade to SharePoint 2019 or SharePoint Online from prior releases of SharePoint. Progent can assist customers design and carry out an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines local and cloud infrastructure into a cohesive intranet system.
Power BI Mobile Apps Programming Companies
Power BI Security Contract Programming Firm
Progent's Power BI experts can assist you to design, install, manage, update or debug your Power BI environment. Progent's database experts can assist you to prep your target data for Power BI reports and dashboards. Progent can assist you build and manage an on-premises, cloud, or hybrid architecture to run Power BI.
Private Cloud Integration Specialists
ProSight Hosting for Virtual Servers Consultancy
Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small or mid-size organization's production servers in an environment that gives the maximum level of availability and expandability and is also simple to transfer to another host. ProSight Virtual Hosting options are built upon proven virtualization architectures that enable small and midsize companies with mixed- platform environments to save significantly on the expense of capital equipment, infrastructure support, and IT management while benefiting from world-class fault tolerance and an unmatched level of vendor independence.
24/7 Microsoft Expert Windows Server 2008 BranchCache Technology Professional
Microsoft Windows 2008 R2 Support Outsourcing
Windows Server 2008 R2 features high levels of speed, security, fault tolerance, scalability, and versatility that accelerate output of on-site, branch office, and mobile users. Progent's network experts can provide cost-effective online engineering, technical support, and training services to help your company to plan, execute, and maintain Microsoft Windows Server 2008 R2 in order to add significant strategic value to your information system.
SQL Server Remote Support
24-Hour Technical Consultant Microsoft SQL Server 2017
Progent’s Microsoft certified professionals can provide small and mid-sized companies advanced Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis platform that enables the rapid creation of enterprise-class business programs that offer your business a competitive advantage. SQL Server provides built-in support for XML and the ability to query across the Internet and outside the corporate firewall. In addition to providing consulting, support and problem solving services, Progent’s SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the profitability of your information system. Progent can also help you upgrade from older editions of SQL Server to Microsoft SQL Server 2005.
Help and Support Microsoft Office SharePoint Server 2003
Office SharePoint Server 2003 Information Technology Consulting
Progent’s Microsoft-certified consultants offer organizations of all sizes consulting, technical support, and development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise solution that utilizes web-based technology for efficiently coordinating people, groups and data. Microsoft SharePoint Server provides a central spot for your employees or customers to connect to, organize, share and interact with relevant information, files, and software and to interact with other people. SharePoint allows quicker and more intelligent decisions, more effective access across groups and more economical business processes. Windows SharePoint Services join employees, clients, workgroups and projects with the data they’ve created in a manner that makes data easy to find, retrieve and apply. Progent's SharePoint experts can help you to support your existing SharePoint ecosystem or migrate to the current version of SharePoint.
An index of content::
Remote Macintosh OS X Online Support Services
OS X Help and Support
Progent's consultants can provide macOS and Mac OS X users a variety of services including desktop support, Apple macOS and OS X consulting, Apple Mac integration with Windows environments, Microsoft Entourage and email help, network protection services, and one-on-one training. Progent can assist clients to upgrade to macOS from Mac OS X or other earlier editions of Apple OS X and Progent can provide help with macOS and Mac OS X applications. Progent can also assist you with Apple iPhone support and Apple iPad synchronization, or migrating to Apple's iCloud. For business environments built solely on macOS or OS X or for networks with a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the difficulty of planning, integrating and maintaining a network environment that is available, secure, fast and aligned with your company's business goals.
Windows Server Essentials Security Consulting Services
Windows Server Essentials and Office 365 Specialists
Microsoft Windows Server Essentials is a value-priced, versatile operating system that enables small organizations to make the move from the older stand-alone in-house datacenter to the modern hybrid computing model that includes local and cloud-hosted software and infrastructure. Progent's Microsoft-certified consultants can provide budget-friendly remote consulting and troubleshooting services for Microsoft Windows Server Essentials. Progent can help you to assess the possible productivity and cost advantages of moving to WS 2012 R2 and implementing a hybrid on-premises/cloud-based design for your network environment. Progent can provide comprehensive project management to help you design and carry out an efficient move to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Cloud applications and services. Progent also offers as-needed consulting, troubleshooting, and training.
Small Business WAPs Technology Consulting
Small Business APs Consultants
Cisco's Small Business 100, 300 and 500 series of wireless access points are Linux-based units engineered as entry-level wireless APs for small offices. Progent's Cisco CCIE Wi-Fi network infrastructure consultants can provide remote or on-premises configuration and debugging services to help your organization to plan, implement, upgrade, optimize, manage and troubleshoot Cisco Small Business Wi-Fi AP deployments of any size or topology.
Remote Expert Training IT Consultants
Configuration Information Transfer
Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent has little competition. Small companies who utilize trusted independent service providers or who maintain internal support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and efficient.
Windows 8.1 Work Folders IT Consultants
Windows 8.1 Upgrade Professionals
Progent's Microsoft-certified experts can deliver a variety of technical services to assist companies of any size to deploy, manage, and support networks that include desktops, laptops, tablets, or Windows phones powered by Windows 8.1. For enterprise customers, Progent's experienced project management consultants can assist to create test labs to assess Windows 8.1 and develop and implement Windows 8.1 deployment plans following proven methodologies.
Server and Desktop Monitoring and Reporting Consultants
ProSight Windows Server Management IT Consulting
ProSight LAN Watch is Progent’s server and endpoint remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of vital assets that power your IT network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they can disrupt productivity.
2500 Wireless Controller Support
CCIE Expert Certified Support and Integration Wave 2 wireless controller
Cisco's Catalyst family of wireless controllers simplify the administration of wireless networks by unifying the provisioning and management of wireless APs, tuning wireless throughput by limiting the effect of radio frequency congestion, improving Wi-Fi availability with rapid failover, and strengthening security by detecting threats and filtering network traffic based on user class and locale. Progent can assist you to configure Cisco wireless LAN controller appliances to manage wireless LANs of any size. Progent can help you to administer and troubleshoot your existing Cisco-based Wi-Fi environment or implement a smooth transition to Cisco's modern wireless controller technology.
Failover Clusters Windows Server 2012 R2 Online Support
Clustered Windows Server 2012 R2 Professional
Progent's Microsoft-certified failover clustering consultants can help you to evaluate the advantages of utilizing Microsoft Windows Server 2012 clustering to build a powerful high-availability/disaster recovery solution, assist you to design and install a Windows Server 2012 system, deliver online and on-premises consulting services and technical support for clusters that include physical servers or virtual ones, and show you how to automate the administration of clustered servers.
Windows Server 2016 Security and Compliance Support and Setup
24-7 Windows Server 2016 Integration Integration
Progent's certified information technology consultants can provide Windows Server 2016 integration consulting to assist businesses of all sizes to design and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid deployment model. Progent can assist you to assess the benefits of Windows Server 2016 for your environment and can help you with any facet of planning, deploying, administering or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to benefit from the many innovative high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica, plus workgroup and multi-domain clusters.
Microsoft Dynamics GP ERP Network Consultants
Award Winning Microsoft Dynamics GP ERP Remote Technical Support
Dynamics GP 2010 accounting software is a full-featured business management and analytics platform that unifies information and operations across your business, interfaces seamlessly with other solutions, and brings together workers, clients and suppliers regardless of time or place. Designed for small to mid-size businesses, Microsoft Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 deliver functionality for financials, management reporting, project management, inventory and order control, e-commerce, human resource management, customer relationship management, field service, manufacturing, retail, and web-based business services. Progent can show you how to install and maintain a reliable, protected computer and network environment to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains consultants to help your company exploit the full power of Microsoft Dynamics GP 2010.
Ransomware Recovery Preparedness Assessment Consultancy
Specialist Ransomware Recovery Preparedness Analysis
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner and safer AD environment. Both versions also offer the long-term advantages of advanced remote network monitoring and management technology. These benefits can include simpler management, better compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability.
Microsoft Teams hybrid Professionals
Top Rated Microsoft Teams and iPhone Specialists
Progent can help you to design a migration to Teams from Skype for Business or Lync Server and configure, manage, and troubleshoot a cloud-based or mixed deployment of Microsoft Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange, SharePoint, and your PBX.
Teleworkers Cloud Integration Technology Consulting
Technical Support Services Work at Home Cloud Integration
Progent can assist small and mid-size companies to provide their home-based employees with seamless access to cloud resources.
Engineers Google Cloud Docker
Specialist Google GCP Cloud Vision
Progent can provide cost-effective online and on-premises consulting to help companies to migrate any part of their critical IT infrastructure to Google Cloud Platform services. This can save management hassle and equipment costs and enable the use of Google's cutting edge AI and machine learning technology. Progent can help you with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness assessment, architectural design and review, testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security and compliance.
Desktop Monitoring Technology Consulting
Consulting Services ProSight Server and Desktop RMM
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the health of vital devices that drive your IT network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they can disrupt productivity.
Web Site Contract Programming Firm
SQL Server Programming Firm
For custom program creation, Progent can supply programming experts to write business software in areas such as eCommerce, web development, Microsoft Dynamics packages including Great Plains Software accounting system, and custom management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent’s consultants can use Internet Information Services to create custom eCommerce applications based on Microsoft ASP.NET. Also, Progent can provide experts in a wide array of custom program development environments including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also can provide expertise in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
Aironet Wireless AP Technical Consultant
Specialist Aironet
Progent's Cisco-certified wireless consulting experts can help businesses of all sizes to plan, deploy, manage and troubleshoot Cisco Aironet Wi-Fi access point environments to achieve the throughput, range, capacity, expandability, security and ease of management needed for seamless connectivity between wireless and wired network infrastructure. Progent can provide efficient online and onsite consulting services for end-of-life and current 802.11ac Aironet wireless access points and Progent can assist your business design and manage deployments of indoor and outdoor/industrial Aironet access points.
Fortinet Security Auditor
CISM Intrusion Detection
For smaller businesses, network security and regulatory compliance is excessively complex to master but too risky to ignore. The world's biggest enterprises have been breached, and the leading cloud service providers have occasionally been taken down. It looks like there's no place to run. Progent has made it affordable for small and midsize companies to implement vital security tasks effectively by providing the benefit of billable time to the closest minute without any minimum charge for online help. This means you have the help of a seasoned information consultant to deliver precisely the knowledge you need when you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP certified security experts can assist your business with any aspect of network security including security audits, malware screening and recovery, spam and email content filtering, email data leak protection, regulatory compliance reporting, and designing a complete security plan.
Services Windows Server 2019 Encrypted Networks
Windows Server 2019 Kubernetes Containers Technical Support Services
Progent's certified Windows Server 2019 experts can help your organization to plan and carry out a cost-effective migration to Windows Server 2019 using existing deployment architecture or a cloud-based or hybrid model. Windows Server 2019 delivers significant enhancements in capacity, speed, ease of management, virtualization, cybersecurity, hybrid on-prem plus cloud deployments, availability, and Linux support.
Computer Engineer Dynamics GP/Great Plains
Dynamics GP Software Support and Help
Microsoft Dynamics GP 2010 accounting software is a comprehensive business management solution that unifies data and processes throughout your company, communicates seamlessly with other solutions, and brings together employees, customers and suppliers regardless of time or place. Created for small to mid-size companies, Microsoft Dynamics GP 2010 and Dynamics GP Release 10.0 deliver functionality for accounting, analytics and reporting, project management, inventory and order control, e-commerce, HRM, CRM, field force automation, manufacturing, retail, and web-based business services. Progent can show you how to set up and maintain a reliable, secure computer and communications environment to support Microsoft Great Plains, and can provide experienced Great Plains consultants to help your company exploit the full potential of Dynamics GP/Great Plains 2010.
CIO Remote Troubleshooting
CIO Online Consulting
Progent offers the part-time services of a veteran Chief Information Officer to provide a broad perspective to help you select and maintain IT technology to match your current needs and that can serve as a solid foundation for your future growth. Progent's part-time Chief Information Officer services offer economic leverage to companies trying to optimize the benefits from their IT investment but who are without the budget or unwilling to add another high-level position to their head count. Since Progent is vendor-agnostic, with a sizable staff of engineers certified to support all major OS platforms and connectivity technologies plus a broad range and business applications, Progent is in an ideal position to provide objective recommendations as well as expert technical help for building and maintaining information systems that match the particular requirements of your business.
Wireless Network Remote Consulting
Wireless Bridge Online Support Services
Progent’s Wireless Consulting Services provide a fast, economical way for businesses of all sizes to deploy, manage, monitor and troubleshoot advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to plan and install hardware such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and web-based business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Windows Server 2012 R2 Storage Spaces Technology Consulting Services
Windows Server 2012 R2 Live Migration Technology Consulting
Progent's certified professionals can assist you to evaluate the advantages of Windows Server 2012 R2 for your company, develop test systems and migration strategies, optimize your network for on-premises, multi-location, cloud-based, and partial-cloud environments, train your IT management staff, create a corporate-wide security strategy, automate network management, assist with application development, and generate and test a DR/BC plan.
Windows Server Update Services Technology Professional
Windows Server Update Services Consult
Microsoft Windows SUS enables IT managers to deploy and monitor the latest Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Windows XP platforms. By using Microsoft WSUS, IT personnel can completely and effortlessly manage the installation of updates that are published through Microsoft Update to servers and desktops in an organization. Progent can assist you with complex details of the initial setup of Microsoft Software Update Services such as planning the Microsoft Software Update Services deployment, setting up client's workstations, establishing the Group Policy parameters, and ensuring your Microsoft Windows Server Update Services Group Policy Object is linked to an Active Directory container that makes sense for your system environment.
MS SQL Security Firm
Professional SQL Server Replication
Progent's Microsoft-certified SQL Server application developers and database administrators offer remote consulting to help organizations of any size to build, manage, and troubleshoot applications based on Microsoft's SQL Server platform and Microsoft's .NET architecture. Progent's SQL Server consultants offer help with any element of the application life cycle in environments that can include small office databases to VLDB applications and enterprise-class data warehousing.
Email White Lists Consultant
Email Virus Signature Professional
Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to provide centralized management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter.
24 Hour VMware SRM Specialist
24-Hour VMware Site Recovery Manager and NetApp Specialists
VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent workflow for restoring applications and services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and administer a disaster recovery solution based on VMware SRM.
Redundant Internet Specialists
Support and Setup Mission Critical Environment
Progent’s high availability network consultants offer non-stop computing consulting, disaster recovery services, system load balancing, high-availability interoffice connectivity, 24x7 Internet interface design, high-availability data center support, and other 24x7 operations consulting to show your organization create a non-stop environment for strategic applications. Progent has the knowledge and experience to develop economical, 24x7 systems by deploying the expanding library of Windows Cluster servers such as Microsoft Windows Cluster Server 2003, SQL Server Cluster, and Microsoft Exchange Cluster. Progent’s Microsoft and Cisco authorized engineers can help you build a fault tolerant mutli-site network with a completely redundant Internet connection and intelligent system load balancing.
Best Migration Consultants Exchange 2003 Server
Exchange 2003 Server Upgrade Network Consulting
Progent's Microsoft certified consultants can show you how to define and implement a smooth in-place Exchange Server 2003 upgrade plan that minimizes network downtime, simplifies ongoing service requirements, and makes your Exchange 2003 Server easy to manage. For complex multiple server or multi-location upgrades, Progent offers the background to complete your project quickly and economically. Progent's Exchange Server 2003 help, repair, and design offerings include assistance with the configuration of outside vendor enhancements of Microsoft Exchange 2003 Server that are in keeping with your business goals.
Support Firm Online Cisco Certified CCIE
Cisco Planning Network Support Group
Progent can help your organization to deploy Cisco's infrastructure technology to create a robust foundation for your onsite, cloud-centric, or hybrid-cloud data center and improve operations in key areas such as compute and storage utilization, security and compliance, versatility, availability, and recoverability.
Immediate 3504 wireless controller Online Support
Wi-Fi 6 wireless controller Consultant Services
Cisco's Catalyst wireless controllers simplify the administration of Wi-Fi LANs by unifying the provisioning and management of wireless APs, optimizing wireless throughput by limiting the impact of radio frequency congestion, enhancing Wi-Fi uptime with fast auto-failover, and hardening data security by detecting threats and analyzing traffic content according to user class and location. Progent's Wi-Fi consultants can assist you to configure Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of all sizes. Progent can help you to maintain and debug your existing Cisco Wi-Fi solution or carry out a smooth upgrade to Cisco's latest wireless controller technology.
CRISC Risk and Information Systems Control Technology Professional
CRISC Certified Network Risk and Information Systems Control Architect Engineers
Progent can provide the guidance of a CRISC-certified risk management consultant to help you to plan and implement an enterprise risk management solution based on best practices promoted by CRISC and geared to align with your organization's risk appetite, business objectives, and IT budget.
Largest UNIX Online IT Service
Solaris Remote Professional
Progent provides national urgent phone support and consulting services for companies who operate UNIX, Linux, or Solaris networks or whose IT systems feature a mix of UNIX and Microsoft Windows technology. Remote IT help offers optimum leverage for your IT budget by extending client efficiency and limiting the time charged for computer repair services. Sophisticated remote support tools and experienced technicians and consultants combine to enable Progent to solve the majority of IT problems without squandering time and expense by going to your site. In the vast majority of cases your IT issues can be remediated over the phone or through a combination of phone help and remote connectivity. Progent can put you in touch with Cisco CCIE infrastructure experts and CISA premier security specialists to assist you with the most challenging network problems.
Q&A about Cisco CCDP Contract
Questions about Network Engineering Telecommuting Job
For answers to common enquiries concerning being employed by Progent, see Jobs at Progent Frequently Asked Questions.
Microsoft Sharepoint Server 2016 Small Business Outsourcing
Microsoft Exchange Server 2019 On-site Technical Support
Progent's Microsoft-certified experts offer computer support and technology consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progent’s consulting professionals can help you plan, integrate, troubleshoot and administer the entire family of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Microsoft Small Business Server, Exchange Server, SharePoint Server, Hyper-V, Microsoft Lync Server, Project Server, and Microsoft System Center Operations Manager.
Juniper SSG Series Gateway Compliance Auditor
Juniper SSG Series Firewall Cybersecurity Firms
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Jabber Multiline Support
Cisco Certified Experts Jabber and SIP trunk Online Technical Support
Progent's Jabber consultants offer remote or onsite support to help businesses of all sizes to design, deploy, maintain, update or troubleshoot Cisco Jabber environments and Cisco Unified CM ecosystems. Progent can provide in-depth support for all the products, technologies and services that make up building an end-to-end Jabber solution including Cisco network devices and management tools, Microsoft Office applications, Windows and Mac computers, iOS and Google Android smartphones, SIP trunking, Wi-Fi networks, cyber security, cloud integration, telepresence systems, PBX products, disaster recovery preparedness, and other components of a cohesive collaboration solution.
Services Documentation Professionals
IT Services Tracking Service Costs
Progent uses an enterprise-class service reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or small service firms who provide scant documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports sent by every staff member to every client. The practice of documenting and organizing service records results in more effective support and eliminates a variety of common problems such as when a service customer is effectively held hostage to a consultant who won’t let go of vital service information.
ProSight Infrastructure Monitoring Technical Consultant
24-Hour ProSight Automatic Network Mapping Online Troubleshooting
Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating complex network management processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance problems.
Access Report Reports
Web Site Coder
For custom program creation, Progent can provide software design consultants to write line-of-business software in areas such as commercial transaction webs, web site design, Microsoft Business Solutions products including Great Plains Software accounting system, and custom management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent’s consultants can use Internet Information Services to create company-specific eCommerce solutions based on Microsoft ASP.NET. Also, Progent can provide experts in a wide array of custom software development environments including SQL Server and Delphi. For custom e-Commerce programming, Progent also offers expertise in custom Access, custom Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.
Emergency CISSP Certified Cybersecurity Auditor Technology Professional
CISSP Certified Cybersecurity Auditor Specialist
Progent's CISSP-certified network security experts can assist businesses of all sizes with any aspect of information system security. Progent can help create efficient security systems that protect a small office from advanced threats or Progent can design, deploy, and monitor an end-to-end security strategy for hybrid enterprise networks that accommodate onsite, remote, and mobile clients sharing IT resources distributed over a mix of physical sites and public and private clouds.
Symantec Raptor Protection
Symantec VPN Network Security Audit
Progent's Symantec experts can help you maintain legacy Symantec firewall and VPN appliances including the Symantec Raptor and VelociRaptor line or show you how to migrate to more recent firewall/VPN technology. Progent can also enable you to create and execute a complete security strategy that can incorporate firewall and VPN devices and software, managed security and virus protection services, system monitoring software, and documented policies and enforcement procedures. Progent has the expertise to be your single resource for continuing technical support, maintenance, training, and security consulting.
Colo Technical Consultant
Colocation Center Help and Support
Colocation sites allow businesses to share world-class data centers for housing network hardware that supports mission-critical applications. Progent's Microsoft and Cisco premier IT experts can assist your small business with all aspects of your colocation program including selecting and migrating to a colo site, designing system architecture, defining hardware, on-site and remote troubleshooting, setting up offsite network management, and education your IT staff.
24/7 Exchange Server 2016 Migration Planning Professional
Exchange Server 2016 Upgrade Consultants
Progent can help your business in any and all facets of your migration to Exchange Server 2016 including designing HA architecture for an on-premises, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization strategy; specifying mass storage requirements for your virtual machines (VMs), mailbox databases and logs; setting up HLB for fault-tolerant CAS services; designing, setting up and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.
After Hours Consultancy Nephilim ransomware protection and recovery
Spora ransomware protection and recovery Specialists
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the complete threat lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats.
Microsoft Partner Computer Support Firms
Microsoft Certified Partner Integration Specialist
Progent is a Microsoft Certified Partner with accredited competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners represent the elite organizations who earn the top customer satisfaction and are afforded the tightest working relationship with Microsoft. The knowledge, skills, and dedication required to earn the level of Microsoft Certified Partner benefits Progent's clients by enabling Progent to offer your business better support for your IT system.
Cisco Firewall Upgrade Online Support Services
Cisco Firewall and IPS Information Technology Consulting
Progent's Cisco certified networking consultants can assist your organization to maintain older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also help you to configure, administer, upgrade and debug Cisco ASA 5500-X security appliances with Firepower Services.
System Center 2016 and Skype for Business Integration Professional
After Hours SCCMM 2016 Engineer
Small to middle size companies can now enjoy all the advantages of Operations Manager and in addition have quick access to Progent’s Microsoft and Cisco Premier network support experts. With Progent's affordably priced network service programs, small and midsize organizations can select a simple Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing package. Progent supports System Center Operations Manager to provide small company networks world-class reliability, security, and productivity.
Consultant Microsoft Exchange Server Migration
Consultancy Microsoft Exchange Server Upgrade
Progent can provide comprehensive help for each step of your Microsoft Exchange Server 2010 upgrade including outsourced or co-sourced project management services, site prep, project planning, cost estimates of all new software licenses and equipment needed, suggested sourcing, pilot verification at client location or at Progent's test facility, setting up temporary coexistence between Microsoft Exchange 2010 and Exchange Server 2003 or 2007, deployment of the solution, decommissioning the previous system, and training for client's IT staff and users.
Aironet Wave 2 Wi-Fi Access Point Integration Services
Aironet Wave 2 Wi-Fi AP Network Consultants
Progent's Cisco CCIE wireless network experts can provide remote or on-premises integration and debugging support to assist your organization to plan, implement, update, tune, manage and debug Aironet Wi-Fi access point deployments of any scale or topology. Progent's Cisco wireless controller consultants can also assist you to combine your wireless ecosystem with your wired network and cloud-hosted resources to build a seamless enterprise connectivity foundation that is easy to administer and scale. Progent also can provide affordable wireless site surveys to help you to determine the most efficient selection, placement and setup of Aironet Wi-Fi APs to accommodate your unique office design, building structure, and anticipated workloads.
ProSight Virtual Hosting Consult
24-7 Private Cloud Solutions Consultant
Progent's ProSight Virtual hosting services offer small and midsize businesses a variety of benefits such as lower capital costs, reductions in operational expense, improved executive focus, world-class protection, enhanced availability, and regulatory compliance.
Consultant Services Windows Server 2016 Multi-domain clusters
Windows Server 2016 Failover Clusters Specialist
Progent's certified information technology consultants can provide Windows Server 2016 integration consulting to help organizations of any size to plan and carry out an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid deployment model. Progent can assist you to assess the benefits of Windows Server 2016 for your environment and can help you with any facet of designing, configuring, administering or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help your organization to benefit from the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.
Windows Server 2012R2 Hyper-V IT Consultant
24-7 Windows Server 2012R2 Security IT Services
Progent's Microsoft-certified professionals can assist you to assess the business value of Windows Server 2012 R2 for your company, develop pilot systems and rollout strategies, optimize your network infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud datacenters, educate your IT support staff, create a corporate-wide security plan, automate network administration, assist with creating applications, and build and validate a DR/BC plan.
Professionals CRISC Certified Risk and Information Systems Control
Immediate CRISC Certified Risk and Information Systems Control Architect Consultancy
Progent offers the services of a CRISC-certified risk management consultant to help you to design and implement an enterprise risk management (ERM) solution following leading practices identified by CRISC and geared to align with your organization's risk tolerance, business goals, and budgetary guidelines.
Computer Consultants Windows 2003
Windows 2003 Consulting
Progent's Microsoft-certified Windows Server 2003 consultants offer computer support and expert consulting for the complete line of Microsoft .NET Servers, Windows Server 2003, and Windows 2000 Server. Progent's Microsoft Windows Server 2003 migration, integration, administration, and support services include network planning, deployment, project management, in-person and off-site network support and troubleshooting, Call Center outsourcing, expert security services, turn-key outsourcing, and expert co-sourcing.
Select Topic: