Progent’s Co-managed Help Desk service allows your business to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution built around the top shared professional services automation platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.


Additional Topics of Interest

County Government Cisco Services
Local Government Exchange Consultant Services in Charlotte

Progent has extensive experience delivering a broad range of remote IT consulting and urgent repair services to local governments and school districts throughout the United States. Progent is one of the pioneers in providing expert remote IT support and has provided network support to clients in all 50 states. Remote support eliminates travel costs and resolves problems faster than on-premises service calls.

ProSight Network Health Check Consultants
Active Directory Evaluation Consultant Durham, North Carolina

Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable and safer Active Directory environment. Both options also offer the ongoing advantages of cutting-edge remote network monitoring and management technology. These benefits can include lower-cost network management, better compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime.

Engineer for ProSight DPS Hybrid Cloud Backup/Recovery
Cloud Backup Security Engineer in Newark, New Jersey

ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast recovery of critical data, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information.

Exchange 2007 Server Consulting
Technical Support for Exchange 2007

Progent's Microsoft certified consultants can help you define and implement an efficient in-place Exchange Server 2007 upgrade plan that minimizes productivity downtime, simplifies ongoing service requirements, and makes your Exchange Server 2007 easy to manage. For complex multi-server or multi-site upgrades, Progent offers the knowledge and experience to finish your project quickly and economically. Progent's Exchange 2007 help, repair, and consulting services include expertise with the configuration of third-party enhancements of Microsoft Exchange Server 2007 and the design of unified messaging implementations based on Exchange 2007 Server.

Microsoft Exchange 2003 Support Outsourcing
Online Troubleshooting Louisville

Progent's expert consultants can show you how to define and implement a smooth in-place Microsoft Exchange 2003 migration strategy that avoids network disruption, simplifies ongoing support requirements, and makes your Microsoft Exchange Server 2003 easy to administer. For complex multiple server or multi-location migrations, Progent offers the experience to finish your move quickly and affordably. Progent's Microsoft Exchange 2003 help, troubleshooting, and design services include expertise with the configuration of third-party add-ons to Exchange 2003 Server that are best aligned to your business needs.

Online Technical Support for Colocation Selection
Data Center Colo Support Services in San Rafael

Colocation sites allow businesses to share world-class facilities for hosting computer equipment that runs critical applications. Progent's Microsoft and Cisco certified IT experts can assist your company with all facets of your colocation strategy such as choosing and moving to a colo site, creating network architecture, defining required equipment, on-premises and remote maintenance, establishing online network management, and training your support staff.

ransomware virus recovery Services
ransomware removal and restore Professionals Bay Area, North Bay, East Bay, Silicon Valley, California

Progent's seasoned ransomware recovery consultants can help your business to reconstruct an IT network damaged by a ransomware virus such as Ryuk, Dharma, NotPetya, or Locky.

Email Reputation Analysis Engineer
Top Quality ProSight Outbound Email Filtering Specialists Miami

Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to deliver web-based control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall.

Server Virtualization Network Consultant
Remote Support for Server Virtualization

With virtual server technology, businesses are able to run multiple virtual machines on one actual server. Virtual server technology allows IT organizations to enjoy all the advantages of server isolation, but without the costs associated with purchasing additional server equipment. Virtualization is the critical technology for private clouds, which offer important benefits such as reducing the costs of hardware, datacenter facilities, and management while improving data security, system availability, and disaster recovery. Other key server management options include server monitoring software, Windows Server Update Services, and remote server management cards. Progent's certified server management consultants can assist you in all areas of server consolidation and management to enable your business to cut expenses and save time.

Remote Monitoring and Reporting Onsite Technical Support
System Center Operations Manager On-site Technical Support San Francisco Bay Area, San Jose Silicon Valley, California

Progent provides a selection of network support packages for small companies. These IT outsourcing and network monitoring services are based on the anticipatory problem handling abilities of System Center Operations Manager, a state-of-the-art server and IT support software platform that tracks the reliability, performance, and security of your network and isolates incipient troubles before they can bring down your network. With Progent's affordably priced network service packages, small organizations can choose a simple co-sourcing package built around Microsoft System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing solution.

Microsoft Windows 2000 Network Engineer
Windows Server 2000 Upgrade San Francisco

Progent's certified Microsoft Windows 2000 consultants can show you how to optimize the functionality of your existing Windows 2000 Servers and can streamline network administration, provide tech support and repair, and enhance security. Progent can also show you how to design, justify, and execute a strategy to migrate from Windows Server 2K to Microsoft Windows Server 2003. Progent is expert in designing pilot programs to reduce the technical risk involved with moving to Windows 2003 Server by identifying potential hardware and application compatibility problems.

Specialists for Azure and Cisco AnyConnect
Azure Disaster Recovery Consultancy

Progent can assist small businesses to migrate any part of their network infrastructure to Microsoft Azure. This can streamline network administration and reduce equipment investments. Microsoft Azure includes a comprehensive library of public cloud services and Progent can help you to understand the advantages and restrictions of various cloud networking architectures supported by Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises applications and resources and ensure you sidestep the common errors small companies make when moving to a public cloud. Progent can show you how to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also help you to prepare firewalls and VPN tunnels and also to integrate iPhones and iPads and Android smartphones and tablets.