Additional Topics of Interest

Online Help Desk Information Technology Consulting
Help Desk Process On-site Technical Support

The Contact Center service delivery structure adopted by Progent offers small and midsize businesses an affordable option to dependence on freelance service individuals by offering extensive technical knowledge accessible to numerous engineering teams, optional 24x7 availability of emergency help, escalation capability to appropriate engineers for solving the most intractable problems, service consistency and dependability, prompt follow-up enforced by veteran service managers, a variety of easy-to-use techniques for initiating service tasks, plus a high level of process transparency made possible by ticket tracking and available via a web portal.

Dynamics GP/Great Plains Onsite Technical Support
Microsoft Dynamics GP Network Consultants

Dynamics GP allows you to grow and control your company more efficiently by delivering easy access to decision-driving data and a fast return on investment. Microsoft Dynamics GP/Great Plains confers important productivity benefits such as its ability to expand the reach of your organization, handle your accounting, automate financial processes, standardize processes across your company, refine inventory control, increase order accuracy, expand sales and shorten turnaround time, and increase free cash flow. Progent can show you how to configure and maintain a robust, safe server and communications infrastructure to support Great Plains, and can provide experienced Microsoft Dynamics GP support professionals to make sure you derive all the advantages of your Dynamics GP/Great Plains software.

Cisco Information Technology Outsourcing Group
Security Consulting Company Cisco VoIP

Progent offers rapid remote access to Cisco-certified CCIE networking experts. Progent's CCIE consultants can link to your environment via advanced remote diagnostic utilities to provide fast and affordable troubleshooting and remediation of urgent network issues.

System Center 2016 Virtual Machine Manager Computer Consultant
SCOM 2016 Specialist

Progent's Microsoft-certified consultants have more than 10 years of experience designing, implementing, enhancing and repairing Microsoft SCOM solutions and offer organizations of any size advanced online or on-premises consulting services for System Center 2012 Operations Manager. Progent can help your company to design a topology for SCOM 2012 servers that provides the performance and resilience needed to monitor your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to install and customize SCOM 2012 management packs based on industry best practices for monitoring network fabric and both Microsoft and third-party apps and services. Also, Progent can provide responsive remote or onsite technical support to assist you to remediate critical issues detected by SCOM 2012.

Microsoft SMS Server 2003 Upgrade Integration Support
Microsoft SMS Integration

Microsoft Systems Management Server provides extra functionality for change and configuration management of Windows-powered systems via introducing Feature Packs. Feature Packs lower the overall operational expense of managing and configuring software products by making it easier to install system images, manage mobile computers, and run management tools. In addition to advising you about techniques to save management expenses by installing SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and perform IT projects involving areas that Feature Packs are designed to streamline. Progent's adoption and update services can lower spending and eliminate business disruption as you move to the latest operating systems and programs. Progent's wireless consulting experts can show you how to define sensible processes and policies to manage handheld computers and intelligent mobile phones so your mobile workforce stays efficient and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to design a security strategy that incorporates standards, procedures and IT products to keep your IT network protected.

Remote Microsoft Exchange Hosting Engineers
Hosting for Exchange Consultant

Progent's MS Exchange Server Hosting and Management Services provide a world-class data center that features redundant power and environmental control systems, round-the-clock site security and IT support center, and fault-tolerant connections to tier-1 Internet service companies. Hosted Exchange servers are set up as virtual machines for service continuity, easy scalability, and fast restoration. Services include complete incorporation with your business network, connectivity with handheld computing devices, automated tracking of efficiency and security, spam protection, patch and service pack management, Help Desk Call Center support, daily backup, and full messaging administration services.

Shared Helpdesk Support Services
Support Desk Sharing Computer Consultants

Progent's Network Helpdesk Outsourcing Support Services for PC desktop support are intended especially for small organizations who need immediate availability of a Help Desk Service Center with professional phone support and full escalation capability but who have to work within a limited network support budget. Important components of Progent's Help Desk Outsourcing Support Services are Help Desk Call Center Phone Support, Optional Remote Access Provisioning, System Assessment, Expert Prioritization, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Help Desk Applications Selection and Deployment.

UNIX, Windows Engineers
Windows and UNIX Professional

Progent can assist your company to design and implement an efficient migration from a UNIX-powered IT environment to a network powered by Microsoft Windows and capable of supporting Microsoft's familiar office productivity software, commercial applications, and software development platforms. Progent's UNIX, Windows and Cisco engineers and application specialists can help you preserve your information and minimize productivity discontinuity by designing an efficient migration strategy that protects your current investments in UNIX application and technology. UNIX-to-Windows migration support services offered by Progent include analysis of current environment, transition strategy and validation, MS Exchange migration expertise, data and application transition, and server and media transition and economization.

Microsoft MCP Remote Support Jobs
Cisco Consulting Jobs Available

If you are an information technology engineer with system support expertise, joining Progent and working for our clients will enhance your skills through collaboration with our team of motivated, high-output consultants. Progent's commitment to offering IT consulting and computer help to small companies will offer you the chance to work in depth with business leaders and add tangibly to the growth of dynamic organizations. In addition, Our virtual office environment offers state-of-the-art technology for off-site service and wireless access to allow you to come up with fast solutions when you take on business-critical issues.

Macintosh Applications Train
Education Apple Motion

Progent's Apple Mac experts can support the creative facets of Mac environments by providing help services and education in imaging, audio, and video. Progent's consultants offer help in a range of Apple Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special jobs such as capturing or digitizing audio or video or configuring an audio/video production facility.

Aironet Wi-Fi Access Point Consulting
CCIE Certified Online Support Aironet 3800 Access Point

Progent's Cisco CCIE Wi-Fi network experts offer online or on-premises integration and troubleshooting services to help you to design, implement, upgrade, tune, administer and debug Aironet Wi-Fi access point environments of any size or topology. Progent's Cisco wireless controller experts can also help you to integrate your Wi-Fi environment with your wired network infrastructure and cloud-hosted resources to create an enterprise connectivity solution that is simple to administer and scale. Progent also offers affordable Wi-Fi site surveys to help you to determine the most efficient selection, placement and setup of Aironet Wi-Fi APs to accommodate your specific office design, building structure, and anticipated workloads.

Online Help 802.11x Wi-Fi Site Survey
24 Hour Configuration Wi-Fi RF Spectrum Analysis for Wi-Fi

Progent’s Wireless Site Survey assists you to plan and implement a wireless LAN optimized for your facilities, providing you a wireless solution that has the reception, speed, load-handling capability, Quality of Service, security, and roaming capability your company requires. Progent's Wireless Site Survey services are available either as an economical remote service or as a more detailed onsite service.

MRTG Online Help
MRTG for Linux Specialists

Nagios and MRTG are powerful, free monitoring utilities that run on the Linux OS and can be deployed to analyze UNIX/Linux environments, Microsoft Windows systems, or multi-platform situations in which the Linux OS and Windows coexist. Nagios allows network managers to monitor system services such as POP3, HTTP, FTP, and NNTP. Multi Router Traffic Grapher lets you graph the traffic through SNMP network devices such as processors, routers, and switches. Progent's system integration engineers can assist you to use both these utilities to tune and repair your computer network.