Progent’s Co-managed Help Desk service allows your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution based on the leading shared professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.


Additional Topics of Interest

Aironet 2700 Access Point Online Support
Aironet 2700 Access Point IT Consultants Menlo Park, CA

Progent's certified wireless consultants can help businesses of all sizes to plan, deploy, manage and troubleshoot Cisco Aironet Wi-Fi AP solutions to achieve the performance, coverage, density, expandability, security and ease of management required for transparent connectivity between Wi-Fi and wired networks. Progent offers affordable online and on-premises consulting services for end-of-life and new-generation 802.11ac Aironet wireless access points and Progent can assist you design and maintain deployments of indoor and outdoor Aironet Wi-Fi APs.

Server Consolidation Troubleshooting
Virtual Server Technology Consulting Services in San Francisco

By using virtual server technology, companies can operate multiple virtual machines on one physical server. Virtualization technology allows companies to gain all the benefits of server isolation, while avoiding the costs that goes with purchasing additional server hardware. Virtualization is also the enabling technology for private clouds, which offer important advantages such as reducing the costs of capital equipment, datacenter facilities, and management while enhancing data security, system availability, and recoverability. Other key server management options include server monitoring software, Windows Server Update Services, and remote server management cards. Progent's certified server management specialists can assist you in all areas of server consolidation and management to enable your company to contain expenses and save time.

ASA Computer Consulting
ASA 5550 Firewall Online Help in Huntington Beach, CA

Progent's Cisco certified network infrastructure experts can help your organization to manage legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also help you to configure, administer, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.

Microsoft Windows 2000 Support Services
IT Consulting in Honolulu

Progent's certified Windows 2000 consultants can help you optimize the functionality of your current Windows 2K Servers and can streamline system management, offer tech support and repair, and strengthen security. Progent can also show you how to create, rationalize, and execute a plan to migrate from Microsoft Windows Server 2K to Windows 2003 Server. Progent is expert in designing test installations to eliminate the technical risk associated with migrating to Windows Server 2003 by uncovering possible hardware and application compatibility problems.

VPN Remote Consulting
Remote Access Computer Consultant in Des Moines, Iowa

Cisco's security and offsite connectivity technology for small to mid-size companies represent a complete array of easy-to-administer security hardware and software to help you safeguard your wired and wireless network infrastructure. Cisco's VPN line includes routers and switches, firewalls, intrusion detection systems, and Virtual Private Network access concentrators. Progent's expert staff of consultants includes experienced specialists with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional certifications who can help your company to evaluate Cisco VPN, Cisco RADIUS Security, and other Cisco protection solutions that align best with your corporate goals.

Offsite Automated Backup Services Technology Professional
Napa, California ProSight Data Backup and Restore Services Technology Professional

ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and allows fast recovery of critical data, apps and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data.

Microsoft AX Network Design and Configuration
AX Software Online Troubleshooting

Progent can provide you with programmers who can modify your Microsoft Dynamics ERP, MRP, and accounting system applications to match your unique company requirements. Progent’s Microsoft-certified support experts provide experience in Microsoft Dynamics AX ERP Software, Microsoft Dynamics Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management System. Progent also offers expert e-Commerce integration services for secure, company-wide information sharing as well as integration with Customer Relationship Management products.

Java Integration Companies
Oracle 11g Upgrade Consulting in Tacoma

Progent’s team of expert programmers, relational database architects, and project managers can help large businesses to carry out development projects for Microsoft Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include access to seasoned project managers for high-level planning and program co-ordination or Progent can assist customers fill in expertise gaps by offering database designers and software programmers skilled in building line-of-business applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can help clients to incorporate SharePoint with additional applications like Microsoft SQL and Excel to create data-intensive intranets and web portals. Progent also can provide experience with web development technologies and can assist businesses to build, enhance, troubleshoot, or port web applications to take advantage of the latest advances in web technology.

Arizona Design Companies
Small Business IT Consulting Group

If your company does not need urgent remote support but expects to require assistance with your information system soon, you can save time and money and ensure that the right expertise will be ready when you need it by getting in touch with a Progent sales agent and registering as a client. For details, phone 800-993-9400 or email information@progent.com.

IT Management Outsourcing Services
 ProSight Managed IT Services Engineers in Los Angeles

Progent's ProSight family of managed services are designed to provide organizations who have minimal internal IT administration and support teams with affordable help from world-class management platforms and consulting experts. Benefits of the ProSight line of managed IT services include fixed network maintenance costs, automation of routine administrative tasks, continual adoption of the latest information technology, smooth transition from legacy technology to current solutions, close fit between information technology with business goals, guidance from seasoned IT consultants, and allowing management to concentrate on business issues instead of fast-evolving computer technology.