Progent's Virtual Help Desk Call Center services are an integrated extension of your in-house IT service staff. This can include high-end call center features such as a special telephone number with custom greeting. Progent will also rout calls directly to staff technicians who are specifically set up and trained to support your account. Also, Progent's Help Desk staff can manage trouble tickets with any customer trouble ticket software for smooth integration with your in-house network services group. Advantages of Progent's Virtual Computer Support Help Desk Call Center services include professional Microsoft and Cisco Help Desk Call Center expertise the minute you call, transparent extension of your in-house support staff, front-line support for urgent client problems, and by-the-minute billing.


Additional Topics of Interest

Windows and Solaris Specialist
Microsoft Certified Partner Windows and UNIX Specialist in Woodside, CA

If your business operates a UNIX or Linux environment or a multi-OS computer system, Progent's CISM, CISSP and ISSAP-certified security specialists can help your entire organization in a broad range of security areas including security management procedures, security design and strategies, access management products and techniques, software development security, business processes security, hardware security, telecommunications, network and Internet security, and business continuity planning. CISM and CISSP stipulate the core skills and international standards of performance that network security professionals are expected to master. These certification offer IT management the assurance that consultants who have earned their CISM, CISSP or ISSAP qualification have the experience and knowledge to deliver effective security support and consulting help.

Microsoft 64-bit Upgrade Online Help
Anaheim, CA 64-bit Computing Specialists

Progent's Microsoft-certified consultants can help you design, document, carry out, manage, and troubleshoot a system-wide move to 64-bit server and desktop operating systems and business applications. Progent can help you test your 64-bit environment to make sure it handles all of the key 32-bit applications which you intend to keep plus the latest 64-bit editions of applications you plan to install.

IT Outsourcing Engineer
Specialists for Small Business IT Outsourcing in San Mateo County

Progent is structured to provide comprehensive remote support for all technologies common to today’s small company information systems and offers a variety of vital, on-demand services including a part-time Chief Information Officer to provide senior-level planning and negotiating skills, a Call Center for help desk services, 24x7 server monitoring, spam and email-borne virus protection as an outside-the-firewall service, best-practices project management for critical projects such as site relocations oroperating system upgrades, connectivity experts for designing high-performance and reliable infrastructure, security specialists to verify information safety and regulatory compliance, disaster recovery experts to help design business continuity strategies, and software developers to write, enhance, or troubleshoot business application programs.

Microsoft Windows Server 2008 R2 Professional
Windows 2008 R2 Consulting Services in Hialeah

Windows Server 2008 R2 features high levels of performance, security, fault tolerance, expandability, and versatility that improve productivity of local, remote, and mobile workers. Progent's Microsoft-certified professionals can deliver cost-effective remote engineering, technical support, and education services to help you to plan, execute, and manage Microsoft Windows Server 2008 R2 in order to add significant strategic value to your information system.

Internet Security and Acceleration Server Troubleshooting
St. Louis Consulting Services for ISA 2004 Server

Progent's certified Internet Security and Acceleration Server consulting experts have extensive experience developing corporate security solutions for IT networks with many locations, mobile workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall consultant is ready to help your small company plan and implement a configuration of Microsoft ISA Server 2004 that supports your IT protection needs without restricting your network.

Database Administration Engineers
Professionals San Francisco, CA

Progent's Microsoft-certified database application developers can provide businesses of any size online support for popular database products such as Microsoft SQL Server, Oracle, MySQL, and Office Access. Services available from Progent include software installation and integration, application design and programming, administration support, synchronization strategies, capacity planning, performance optimization, data migration, information security, backup and recovery options, problem solving, and training.

Professionals for Microsoft Active Directory
Information Technology Consulting

Microsoft Windows Enterprise Directory demands extensive practical experience to configure optimally across an enterprise. Progent’s Microsoft Premier consultants are experts in designing, integrating, and maintaining complex Microsoft Enterprise Active Directory projects. Progent’s areas of expertise with Microsoft Windows Active Directory include replication problems, multi-domain partition configurations, correcting corrupted Active Directory objects, cleaning up residual legacy software configuration objects in production Active Directory environments, and fixing failed installations of AD and AD-associated programs.

Microsoft Windows Information Technology Outsourcing Company
Microsoft IT Consultant

Progent’s computer outsourcing support offerings for small businesses include planning Windows XP, .NET, and Microsoft BackOffice systems, managing migrations Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk services, online and on-site repair, resolving stubborn integration issues, and producing a company-wide security strategy. Progent can help you enhance network reliability and performance with fault-tolerant configuration, resilient network architecture, and proactive network monitoring. Progent also offers special project assistance for major upgrades and can help with requirements assessment, product inventory, bill of materials development, sourcing qualification, purchasing logistics, and complete documentation. Progent’s computer outsourcing service also features education for office productivity software such as Microsoft Office XP.

Technical Support Services for Meraki MR34 Access Point
Support and Help in Albuquerque, New Mexico

Progent's Cisco Meraki Wi-Fi access point experts provide remote and on-premises support to help businesses of all sizes to plan, deploy, manage, upgrade or debug Wi-Fi systems that include Cisco Meraki APs. Progent can help your business to configure and manage Meraki-based Wi-Fi networks for sites that range from a teleworker's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also assist you to configure other Cisco technology such as Catalyst and Nexus switches, routers and firewalls to build a cohesive ecosystem that delivers identical access, responsiveness, security, manageability and uptime for wired and wireless users irrespective of their location or computing device.

Internet Security and Acceleration Server Technology Consulting Services
Support Services Sacramento County

Progent's certified ISA Server consultants have broad backgrounds creating corporate security solutions for information systems with many sites, mobile workers, and line-of-business eCommerce applications. A Progent ISA Server engineer can help your small business design and implement an installation of Microsoft ISA Server 2004 that meets your IT protection needs without restricting your productivity.