MS Office Communications Server provides IM and Real Presence as part of a scalable, world-class solution offering advanced security, transparent integration with popular Microsoft products, an extendable, standards-based development platform, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product offers lower costs and elevated operational efficiencies, increased individual productivity, and stronger IP security. Microsoft Communications Server 2007 has been replaced by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's Microsoft-certified IM and Presence experts offer remote and onsite configuration support and troubleshooting help for your Office Communications Server 2007 deployment and can assist your organization to assess the costs and benefits of migrating to Microsoft's Skype for Business. Progent can also assist you to design and execute a smooth migration that will add business value to your IT system
Progent's Microsoft certified engineers can assist you to evaluate Microsoft Windows 7 to confirm application compatibility and to check its performance and reliability operating with your applications. Progent's consultants can also help you to estimate the likely business value of adopting Microsoft Windows 7. If you decide that Microsoft Windows 7 fits your business, Progent can assist you to plan and execute a smooth upgrade to Microsoft Windows 7 from a previous release of Windows.
Progent's Microsoft-certified consultants can help you to assess the benefits of Windows Server 2012 R2 for your company, develop pilot environments and migration strategies, tune your network for on-premises, multi-site, private or public cloud-based, and hybrid environments, educate your IT management team, create an enterprise-wide security plan, automate IT administration, assist with creating applications, and build and validate a disaster recovery/business continuity plan.
Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of real-world industry background, in the trenches of network service, executing a wide variety of IT tasks for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices that are combined into shared best practices training that Progent teaches its consulting team. This ensures that you get not only expert IT skills, but also a support engineer with field-tested methods for applying technical knowledge to fix actual IT problems efficiently.
Remote 24x7 network monitoring, proactive alarms, and periodic reports are vital to maintaining the proper operation of your IT system and avoiding unnecessary and costly downtime. Remote Monitoring and Management solutions have advanced so far that businesses of any size can get a degree of network stability that was previously reserved for large enterprises. Progent can provide a variety Remote Monitoring and Management (RMM) solutions available as economical service packages created to help your company to identify and fix a an array of IT network issues before they can hurt productivity.
Office 365 is Microsoft's growing family of productivity programs and cloud services available on a subscription basis. Office 365 applications and cloud services are offered in an array of product bundles targeted at customers from students and households to global enterprises. Progent offers quick and easy remote access to specialists with in-depth knowledge of Microsoft, macOS, iOS, and Android platforms. Progent can assist your business to understand the wealth of subscription options available with Office 365 and configure your information network with Office 365 in a way that delivers top business value. Progent offers expertise with multi-vendor networks that incorporate Windows, macOS, and Linux software. Progent can also assist you to create and manage hybrid solutions that seamlessly integrate local and cloud resources.
System Center Configuration Manager automates software provisioning across multiple sites, centralizes security and compliance settings control, keeps track of network assets, protects against company data leakage, performs network health reporting, allows safe end-user self service, and delivers a common point of control for managing multi-operating system ecosystems running on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud specialists can help your organization with any aspect of planning, implementing, operating and troubleshooting a System Center Configuration Manager solution for local, cloud, or hybrid environments.
Ubiquiti's UniFi line of Wi-Fi network devices includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points, security gateways, and managed switches. Ubiquiti UniFi devices installed across multiple venues with any number of access points can be remotely provisioned and administered with free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, tuning, troubleshooting, monitoring, and analytics. Progent offers the expertise of seasoned wireless professionals who can help you to determine the value of UniFi products for your business and assist you to design, install, manage, and maintain your UniFi solution.
Progent's Intune consultants can help your organization to assess the strategic value of utilizing Microsoft Intune for configuring and managing your web-facing mobile computers including laptops, phones, and tablets based on Windows, Apple iOS, and Google Android. Progent's Intune consultants can assist you to define security policies, set up pilot environments to confirm the benefits of Microsoft Intune for your environment, install Intune throughout your IT ecosystem, integrate Intune with SCCM for unified change management, and troubleshoot your Microsoft Intune deployment.
Progent's Cisco-certified CCIE consultants can help organization to set up, manage, update, optimize and debug Catalyst switches. Progent can also assist you to harden the security and compliance of Catalyst switches and move efficiently from legacy appliances to modern devices.
Progentís wireless engineers can help small businesses plan, choose, evaluate, configure and support protected building-to-building wireless bridging products that integrate transparently into your existing network while offering a degree of protection that equals or exceeds wireline interfaces. Progent offers experience in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can help you select and deploy the wireless link technology that match your company needs.
By using virtual server technology, companies can run many virtual machines on a single actual server. Virtual server technology enables businesses to gain all the advantages of server isolation, while avoiding the expense associated with buying extra server equipment. Virtualization is also the enabling technology behind private clouds, which offer major advantages such as reducing the costs of capital equipment, facilities, and administration while enhancing data protection, system availability, and disaster recovery. Other useful server management options include network monitoring utilities, Microsoft WSUS, and remote server management hardware. Progent's professional server management consultants can assist you with all areas of server virtualization and management to allow your business to contain expenses and save time.
Progent's Cisco certified networking consultants offer high-level support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server high availability solutions.
Progent can assist your business in all phases of your migration to Microsoft Exchange Server 2016 such as planning high availability architecture for an on-premises, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization design; determining storage requirements for your VMs, databases and log files; setting up hardware load balancing for fault-tolerant CAS services; planning, configuring and testing Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web.
Progent's application experts can provide advanced consulting, software programming, integration help, and online training for popular applications covering key areas including ERP, general accounting, business analytics, web application development, and the Microsoft Office family of business productivity solutions. As a Microsoft Partner with years of background delivering advanced consulting and troubleshooting support remotely, Progent can assist clients anywhere in the U.S. to avoid the time and fees related to travel and on-site activity without compromising the effectiveness of consulting services.
Progent's Mac experts can support the creative facets of Mac environments by offering consulting services and training in graphics, audio, and video. Progent's consultants can provide expertise in a range of Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special projects such as scanning or digitizing audio or video or configuring an audio/video production studio.
Progent's certified ISA Server consulting experts have extensive experience developing Microsoft ISA Server-based security solutions for information systems with many offices, mobile users, and line-of-business eCommerce applications. Progent's ISA Firewall experts can assist your small business in planning and deploying an installation of ISA 2000 Server or ISA Server 2004 that supports your information protection needs without adversely limiting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants offer affordable online and on-premises consulting expertise, software development, and technical support services for businesses of all sizes who want to upgrade to SharePoint Server 2019 or SharePoint Online from legacy releases of SharePoint. Progent can assist customers plan and execute an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates onsite and cloud infrastructure into a cohesive intranet system.
Progent can assist your organization to utilize Cisco's networking products to create a robust foundation for your onsite, cloud-centric, or hybrid-cloud data center and improve operations in vital areas including hardware utilization, security and compliance, versatility, reliability, and recoverability.
Progent's Cisco CCIE Wi-Fi network infrastructure experts can provide remote or onsite integration and troubleshooting support to help you to design, implement, upgrade, tune, manage and debug Aironet wireless access point environments of any scale or architecture. Progent's Cisco Wi-Fi controller consultants can also help you to integrate your wireless environment with your wired network infrastructure and cloud-based resources to build an enterprise connectivity foundation that is easy to administer and expand. Progent also offers affordable wireless site surveys to help you to determine the most efficient selection, placement and configuration of Aironet Wi-Fi access points to accommodate your unique workplace design, building structure, and anticipated workloads.
Dynamics GP 2015 R2 features a revamped architecture that enhances cloud integration, supports popular handheld devices, allows one-time sign-on with Microsoft Azure AD, and strengthens security. Microsoft Dynamics 2015 R2 also simplifies reporting, incorporates nine new Workflows, extends the Web Client, and adds over 100 improvements to its library of applications. Progent's team of Microsoft-certified consultants have the depth and breadth of technical skills and hands-on experience to resolve the critical technical and business challenges associated with upgrading to Microsoft Dynamics GP 2015 R2 and can help you to carry out an efficient migration that will maximize the business value of your investment in this mission-critical product.
Network monitoring commonly involves tracking a networkís resource utilization to help identify throughput bottlenecks or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring tools that run under Linux or UNIX and can be deployed to monitor mixed-platform environments where UNIX and Windows coexist. Progent's system integration engineers can show you how to take advantage of both these tools to tune and troubleshoot your network. Progent's UNIX consulting services offer small companies and programmers assistance with administering and servicing UNIX and Linux networks that coexist with Windows-based technology.
Progent's Microsoft-certified consulting experts have more than 10 years of experience designing, implementing, enhancing and fixing Microsoft SCOM environments and offer organizations of all sizes expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help you to design a topology for SCOM 2012 servers that provides the performance and resilience needed to watch over your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent can also assist you to install and set up Microsoft SCOM 2012 management packs according to industry best practices for tracking network fabric as well as Microsoft and 3rd-party apps and services. Also, Progent can provide fast remote or on-premises troubleshooting to help you to fix critical issues uncovered by Microsoft SCOM 2012.
Progent's ProSight Email Guard solution uses the technology of leading data security vendors to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall.
Progent's Microsoft-certified consultants can help you evaluate the possible advantages of Hyper-V-based server virtualization for your business, conduct pilot implementations to verify Hyper-V's operation with your line-of-business applications, evaluate your network and server architecture for optimal operation with virtual server technology, assist you in upgrading to Windows Server 2008 and setting up Hyper-V, educate your network management staff to monitor and manage Hyper-V, provide expert consulting help for enhancing the security of your virtual servers, design and validate business continuity procedures that maximize system availability, and deliver continuing consulting and technical support including low-cost remote repair and comprehensive Help Desk services.
Progent's Office and Office 365 experts can help businesses of any size to incorporate Office desktop and Office 365 apps including Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Project and OneNote into a seamless solution that provides quick ROI and enables improved business results. Progent can help you to integrate Office or Office 365 applications with each other and with other core Microsoft platforms such as SharePoint Server, Exchange Server and SQL Server running locally or in the cloud. Progent's consultants can also help you to fix compatibility problems with various versions of Microsoft Office desktop and offers customized online training to individuals and teams.
Progent's certified security consultants can help you protect your Apple Mac network through professional services such as running security audits, recovery from virus and worm penetrations, setting up firewalls, integrating secure off-site and mobile connectivity, installing automated programs for defense against viruses, spam, and directory harvest attacks, and developing a company-wide security strategy appropriate for the particular goals of your business network.
Progent's Microsoft-certified consultants can assist businesses of all sizes to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage, and libraries; plan, deploy, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for comprehensive reporting. Progent can assist you to migrate from a legacy edition of System Center Virtual Machine Manager or from a third-party virtualization management platform, and Progent can help you to enhance and troubleshoot your current SCVMM 2012 ecosystem to make sure you get maximum business value.
Progent offers cost-effective online assistance to help your business to plan, configure, and fix any aspect of your iPhone and iPad and Windows integration efforts and is available for quick jobs to help you get past specific technical roadblocks or long-term engagements to help you finish large-scale projects on schedule and within budget. Progent has experience in on-premises, cloud-based, or hybrid environments and can help you build or maintain a highly available, secure and efficient network infrastructure that aligns with your computing model. Progent can also provide online and on-premises training to show you how to manage and use your iOS devices in a secure, collaborative ecosystem that optimizes the strategic value of your information network.
Progent can help companies of any size to migrate all or part of their network infrastructure to Microsoft Azure. This can simplify IT administration and reduce equipment expense. Microsoft Azure includes a wealth of public cloud services and Progent can assist you to evaluate the advantages and limitations of various cloud computing architectures supported by Azure. Progent can help you manage cloud-based or hybrid cloud and on-premises apps and network infrastructure and make sure you sidestep the typical mistakes small organizations make when moving to a public cloud. Progent can show you how to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also show you how to configure perimeter firewalls and IPsec VPN tunnels and also to manage iPhones and iPads and Android smartphones and tablets.
Progent provides technical services for medium size businesses who have 100 to 250 network clients. The mid-size business or office has typically been an underserved part of the market for network consulting services. The overhead and support access practices of major third-party service organizations make them excessively costly for the ordinary mid-size business or small medium business (SMB), which usually relies on a minimal information technology budget with which to support an information system whose complexity and sophistication are often similar to the information systems of much larger companies. Progent's service delivery model, which takes great advantage of remote support, virtual network technology and proactive server monitoring, significantly reduces the IT support costs of an SMB while providing the small organization with enterprise-level support from professional, world-class experts knowledgeable in a wide range of midsized business technologies. If your medium size company or small business is searching for the quality of network help appropriate for a mid-size office without paying enterprise costs, you need Progent.
Windows Server 2008 R2 offers outstanding levels of speed, protection, availability, expandability, and versatility that improve output of local, branch office, and mobile users. Progent's network experts can provide cost-effective remote consulting, technical support, and education services to help you to design, implement, and manage Microsoft Windows Server 2008 R2 to add substantial strategic value to your information system.
Progent's Wireless Consulting Services provide a convenient, affordable way for companies of all sizes to configure, manage and troubleshoot cutting edge wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you design and install hardware like Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless email and web-based applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
System Center Configuration Manager 2016 automates software deployment across multiple sites, simplifies compliance settings control, keeps track of network assets, protects against corporate data leakage, provides network health reporting, enables secure self service, and delivers a single point of control for managing multi-OS ecosystems running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud integration specialists can help your organization with any facet of planning, implementing, operating and troubleshooting a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid environments.
CISM Security Security Extended Service Desk Consultants
If you want to revamp your corporate web site, create internal websites for purposes such as human resources or employee education, design a high-impact web presence for a new business, or write enterprise-class, data-driven specialized web applications, Progent can supply talented and proven web designers. Progent's consultants can also help you design and manage a secure, fault-tolerant server and communications network, including off-site and wireless connectivity, to run your web tools.
Progent's Microsoft-certified professionals can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, develop test systems and rollout strategies, tune your network for local, multi-site, cloud-based, and partial-cloud datacenters, train your IT support, team, create an enterprise-wide security strategy, automate network management, assist with creating applications, and generate and test a DR/BC plan.
Microsoft allows you to create transparent hybrid networks that integrate Office 365 and local Exchange deployments. This allows you to have certain Exchange mailboxes hosted at your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consulting team can assist you with any facet of designing, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can deliver occasional support to help you through challenging technical bottlenecks and also offer comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange solution is successfully completed on time and on budget.
Progent offers fast access to the expertise of veteran Wi-Fi consultants who can assist you to determine the advantages of Ubiquiti UniFi wireless APs for your business and help you to design, deploy, maintain, and troubleshoot your UniFi network. Progent can also carry out a wireless site survey to assist you to choose, provision, and position Ubiquiti UniFi wireless APs for your required signal coverage and throughput.
Progent's Microsoft-certified SQL Server 2017 consultants can help you to evaluate the business advantages of upgrading to SQL Server 2017 and can assist your organization to design and implement a smooth migration of your databases and applications to any deployment architecture including local, cloud-hosted, or hybrid. Progent's consultants can provide online or onsite support services ranging from on-demand design assessment or debugging to comprehensive project management and co-management to ensure your SQL Server 2017 project is carried out on schedule and on budget.
Microsoft Lync Server 2010 provides Instant Messaging, Presence, voice/video conferencing, desktop collaboration, and both VoIP and traditional PSTN telephony. Lync 2010 can extend the capability of Exchange, SharePoint and Office or cloud-based Office 365 and simplify administration through integration with Windows AD. Lync can also cut capital and operational costs by eliminating Voice-over-IP hardware and subscription services, PBX gear, or legacy video conferencing technology. Progent's certified unified communications consultants can provide online and onsite support to help you to manage and troubleshoot your current Lync Server 2010 deployment or evaluate the advantages of upgrading from Lync to Skype for Business, which is the new version of the product family. Progent can also assist you to design and execute an efficient Skype for Business upgrade.
Progent's Microsoft-certified consultants can assist organizations of any size to assess Windows 10 or to migrate to Windows 10 from an earlier version of Windows. Online and on-premises assessment and upgrade support for Windows 10 available from Progent include Return on Investment analysis, project management, compatibility testing, test lab systems, virtualization strategies, Cloud and hybrid solutions, mobile management and synchronization, telecommuter access, data and identity security, streamlined provisioning and management, network infrastructure optimization, wired/wireless convergence, disaster recovery planning, webinar training for IT support staff and end users, and post-migration consulting support.
Stealth intrusion checking is an important component of any overall IT system security strategy. Progentís security experts can perform extensive penetration checks without the knowledge of your company's in-house IT staff. Unannounced penetration checking uncovers whether existing security monitoring systems such as intrusion incident warnings and event history monitoring are properly set up and actively observed.
Progent offers onsite education customized for individuals who want to expand their understanding of the macOS and OS X operating system, Apple Mac computers, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide customized group or individual webinar training for Mac applications.
Microsoft SQL Server 2014 incorporates significant improvements in critical areas including speed, uptime, compliance, and cloud integration. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that operates transparently across all workloads including Online Transaction Processing, data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient online and on-premises consulting services that include system design, configuration, administration, remediation, and application development services to help organizations of any size to realize fast return from their SQL Server 2014 investment.
Microsoft allows you to create seamless hybrid networks that integrate Office 365 and on-premises Exchange deployments. This allows you to have specific Exchange mailboxes hosted on your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's certified Exchange consultants can assist your organization with any facet of planning, implementing and troubleshooting your hybrid Office 365 Exchange Online deployment. Progent's Exchange specialists can provide occasional support to help you through stubborn technical bottlenecks and also offer extensive project management outsourcing to make sure your hybrid Office 365/Exchange solution is completed on time and within budget.
Progent offers expert support for every phase of your Microsoft Exchange Server 2010 upgrade with services that include end-to-end project management services, site prep, project design and documentation, specification of all new software licenses and hardware needed, suggested sourcing, system testing at client site or at Progent's testing lab, managing temporary coexistence between Microsoft Exchange 2010 and Exchange 2003 or 2007, deployment of the production system, decommissioning the previous servers, and training for client's support group and end users.
Progent's Test and Training Lab at the QTS (formerly Herakles) Colocation Center can be used for testing line-of-business applications, developing efficient system upgrade methodologies, evaluating and tuning performance, planning or validating disaster recovery solutions, mitigating compatibility issues, and establishing training environments for new products and technologies. For Progent clients who lack sufficient in-house resources to assemble proper pilot environments, Progent's Test and Training Lab cuts capital outlay and engineering risk and helps keep vital network initiatives on schedule.
Progent can assist you to configure Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of all sizes. Progent can help you to administer and debug your existing Cisco-based Wi-Fi environment or implement a smooth upgrade to Cisco's modern wireless controller products. Progent can provide expertise for both physical and software-based Wi-Fi controllers and can assist you to decide which type makes sense for your wireless environment. For 802.11ac Wave 2 wireless controller appliances, Progent can provide Cisco 3504 wireless controller support, Cisco 5520 wireless controller support, and Cisco 8540 Wi-Fi controller expertise.
Microsoft System Center 2016 Operations Manager (SCOM 2016) helps to ensure top performance and dependable uptime for critical applications by offering unified, mixed-platform tracking of physical and virtual infrastructure installed throughout local datacenters and private and public clouds. Progent's consulting group can provide world-class remote and onsite expertise to help organizations of all sizes to plan, integrate, tune, update and repair SCOM 2016 solutions. Progent can assist you to migrate to Operations Manager 2016 from older versions or from other monitoring platforms, or integrate multiple monitoring tools into a cohesive infrastructure management solution. Progent can also help you extend your SCOM 2016 scope to incorporate resources hosted on public clouds such as Microsoft Azure and Amazon AWS.
The experience of Progent's certified Windows Server consultants, with an average of more than 10 years of work in Microsoft technology, ensures you success in identifying the edition and configuration of Windows 2003 Server that aligns most closely with your company's strategy. Progent can also assist you with planning, installing, administering and supporting sophisticated IT applications powered by Windows Server, and can assist your upgrade from Windows 2000 Server or Windows NT.
Stealth penetration checking is an important part of any comprehensive network security strategy. Progentís security professionals can run extensive intrusion tests without the knowledge of your organization's in-house IT resources. Stealth penetration checking shows whether current security defense tools such as intrusion incident alerts and event log monitoring are properly configured and consistently observed.
If your company network combines Sun Solaris platforms with Windows, Progent can show you how to integrate your IT resources into a unified network that permits all your OS platforms to run side by side for easy management, transparent dataflow, high reliability, enhanced performance, and strong security. Progent's Solaris and MS Windows integration assistance offerings include network architecture configuration and service, consulting for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, remote technical help and troubleshooting, on-site technical support, and Help Desk support.
Progent's Microsoft-certified experts have two decades of background providing e-mail and integrated email/telephony solutions for businesses. Progent provides economical Microsoft Exchange 2007 Server consulting services to enhance email security and virus protection, achieve fault tolerant email, and implement remote and mobile email access. Progentís Microsoft Exchange help and support offerings can assist you in designing and implementing a Microsoft Exchange update or a move from a legacy SMPT system or older Microsoft Exchange software such as Exchange 5.5 to Exchange Server 2010.
Progent's Cisco CCIE-certified networking experts can assist you to manage legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also help you to configure, manage, upgrade and debug Cisco ASA 5500-X security appliances with Firepower Services.
Progent's Cisco-certified CCIE network engineers can assist your company to manage your current PIX 500 or Cisco ASA 5500 firewalls or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, deploy, optimize, manage and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services
Progent can provide the expertise of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee defines the core competencies and worldwide standards of skill that information security professionals are required to learn. CISM provides business management the confidence that those who have qualified for their CISM certification have the background and capability to provide effective security administration and support consulting.
Progent offers a broad array of affordable support services to help you to install, integrate, repair, and manage workstations and notebooks based on Windows, Apple macOS and OS X, or popular versions of Linux. Progent can offer onsite or online help for individual machines or notebooks or help you to plan and implement a company-wide migration to new or updated operating system platforms and business applications. Progent can also supply engineers and technical workers to help you to prepare for and complete a company move or merger designed to produce minimal interruption to your business.
Progent provides small and mid-size businesses professional support for Intrusion Protection Systems and IPsec VPN technology from leading firewall and Virtual Private Network security companies including WatchGuard, Juniper, and SonicWall. Progent can show you how to create a comprehensive security strategy and select the right products from multiple suppliers to achieve your security goals while staying within your spending restraints.
Progent provided a wireless networking solution that allowed a school to increase productivity and avoid the recurring costs of a dedicated link. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is intended for interfacing separate sites as far as 2.5 miles apart and can extend to even longer distances. This wireless solution provided improved performance and dependability than recourse to amplifying the 802.11b wireless connection, and since it utilizes the 5.8Ghz band it provided immunity to local interference.
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Progent provides national remote technical support and consulting services for businesses who run Sun Solaris environments or whose IT systems feature a combination of Solaris and Microsoft Windows products. Online IT help offers optimum return for your IT budget by preserving client productivity and limiting the hours billed for network repair services. Sophisticated online support tools and experienced service specialists and engineers combine to enable Progent to handle most network problems without wasting time and expense by traveling to your location. In the vast majority of cases your network problems can be remediated by telephone or through a combination of phone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISA and CISM premier security specialists to help with the most difficult network problems.
Progent delivered a wireless networking environment that enabled a school to increase efficiency and eliminate the recurring expense of a dedicated data connection. Progent recommended a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim bridge is designed for interfacing remote sites up to 2.5 miles apart and can reach even greater ranges. This wireless alternative offered improved performance and dependability than simply amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz spectrum it offered protection against outside interference.
Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports sent by each staff member to every client. The practice of detailing and archiving service records allows more effective service and avoids a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.
Progent's Test and Training Lab at the QTS (formerly Herakles) Colocation Center can be used for piloting mission-critical applications, creating cost-effective system upgrade methodologies, assessing and optimizing performance, planning or validating disaster recovery strategies, mitigating compatibility issues, and building training environments for new technologies. For Progent customers without adequate internal resources to assemble proper pilot environments, the lab reduces capital costs and technical risk while keeping critical network projects on schedule.
Progentís National Support Center offers nationwide remote support for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Premier support engineers provide phone help and remote secure computer access to troubleshoot and resolve technical problems quickly and affordably. The breadth of technical experience represented by Progent's staff of country-wide support professionals makes it possible to escalate even the toughest problems to competent experts as needed.
Microsoft Systems Management Server offers added capability for change and configuration management of Windows-based systems through SMS Feature Packs. Feature Packs lower the overall operational costs of managing and configuring software by making it easier to copy system images, manage mobile computers, and run management utilities. In addition to alerting you about techniques to save management costs by installing Microsoft SMS 2003 Feature Packs, Progent's consulting experts can help you prepare and implement IT tasks that cover processes that Feature Packs are designed to streamline. Progent's adoption and update services can lower spending and eliminate business disruption as you transition to the latest operating systems and applications. Progent's wireless engineers can help you develop sensible procedures and standards to manage handheld computers and smart mobile phones so your mobile workforce remains productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can help you design a security strategy that includes policies, procedures and technologies to keep your IT network safe.
Progentís Technical Response Center provides low-cost national extended hours remote assistance for information systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support professionals offer 24x7 phone support and online direct network connection to isolate and repair technical problems rapidly and economically.
Progent's Microsoft-certified consultants have more than a decade of background planning, implementing, optimizing and repairing Microsoft SCOM solutions and can provide companies of all sizes expert online or onsite consulting services for Microsoft SCOM 2012. Progent can assist you to plan a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience required to watch over your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also help you to import and customize System Center 2012 Operations Manager management packs based on best practices for tracking network infrastructure as well as both Microsoft and third-party applications and services. Also, Progent can provide responsive remote or on-premises troubleshooting to help you to fix serious issues detected by System Center 2012 Operations Manager.
E-Mail Guard from Postini offers constantly upgraded spam and virus blocking, data filtering, and security from e-mail-borne directory harvesting and DSA attacks. Progent is a Postini aggregator and service specialist. If your business is too small to qualify for a regular Postini license, you can still have the use of Postiniís Perimeter Management services via Progentís E-Mail Guard spam filtering and virus defense service offering. Progentís expert e-mail protection professionals can help you devise an email security strategy that incorporates spam filtering and antivirus services and processes.
Microsoft Exchange and Macintosh computers can co-exist efficiently. Progent's Mac and Microsoft certified experts can help you install Microsoft Entourage and Microsoft Exchange Server so your Mac users can collaborate with teammates who run Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh software can collaborate, allowing Mac users to receive and transmit messages, examine the Exchange global address list, copy addresses, synchronize calendars, and invite people to conferences via your Exchange account. Progent will make sure that your Microsoft Server is appropriately configured and that LDAP and Outlook Web connectivity are enabled. Progent also can provide specialized one-on-one Entourage training.
Progent's Wi-Fi consultants can assist your business to configure Cisco Wi-Fi controller appliances to manage and monitor wireless networks of any size. Progent can help you to administer and debug your current Cisco-based Wi-Fi solution or implement a smooth migration to Cisco's modern Wi-Fi controller technology.
Even if your business has a small network support staff and a modest technology budget, your information system can still feature the same high reliability and performance that once required a substantial internal service group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-certified IT professionals, the most recent network management software for proactive monitoring and alerts, and economical service programs such as a help desk call center to keep your mission-critical business applications and servers up and running.
Progent's certified consultants can assist you to assess the advantages of Windows Server 2012 R2 for your organization, create pilot environments and rollout plans, tune your network for on-premises, multi-site, cloud-based, and partial-cloud datacenters, educate your IT management, staff, develop an enterprise-wide security strategy, automate IT administration, assist with creating applications, and build and validate a DR/BC plan.
Progent's Microsoft consultants can help you to evaluate the benefits of Microsoft Lync Server 2010 for your business and can help you to design and carry out a rollout of Lync Server 2010 that consolidates the management of Instant Messaging and Presence and increases the output of your in-house staff, telecommuters, and smartphone users. Progent's consultant's can also help you to carry out an efficient upgrade to Lync Server 2010 from Microsoft Office Communications Server or Live Communications Server, interface Lync Server 2010 with Exchange, Microsoft SharePoint, and Microsoft SQL Server, show you how to run Lync Server to enhance the team-computing capabilities of Microsoft Office applications, and provide training and ongoing technical support for Lync Server 2010 and other Microsoft platforms.