Help Desk Call Center Consulting and Support
Co-managed Help Desk Call Center Support for Enterprises
Additional Topics of Interest
Technical Support System Center 2016 and Intune
SCSM 2016 Remote Support Services
Small to mid-sized businesses can now enjoy all the advantages of Microsoft System Center Operations Manager and in addition have fast access to Progent’s Microsoft and Cisco Premier network support professionals. With Progent's affordably priced network support programs, small businesses can select a basic System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing package. Progent supports Microsoft System Center Operations Manager 2007 to provide small company networks world-class reliability, protection, and performance.
24/7 wireless IP phones and Meraki APs Online Support Services
Wi-Fi IP phone integration Integration Support
Cisco's wireless IP phones are industrial-grade wireless handsets designed for workers who are mobile within campus, warehouse, retail or other venues where management wants user endpoints that provide more control, security and durability than is possible with the BYOD style of workplace communications. Successful integration of Cisco's wireless IP phones typically demands that IT teams set up and fine tune numerous components of your wireless infrastructure including access points, routers and switches, Cisco wireless LAN controllers, and call management software. Progent's Cisco-certified consultants offer online and on-premises support to help your organization build and manage a Cisco wireless IP phone deployment by providing services that range from debugging the configuration of a wireless VoIP phone or access point to offering comprehensive project management outsourcing or co-sourcing services for modernizing the wireless architecture of a campus.
MCSE Expert Certified operations manage 2016 Support Outsourcing
scom 2016 proxy server Computer Consultants
Microsoft System Center 2016 Operations Manager (SCOM 2016) helps to promote consistent performance and maximum availability for critical workloads by offering unified, mixed-platform tracking of IT infrastructure deployed throughout local datacenters and cloud environments. Progent's consulting group can provide world-class remote and onsite expertise to help businesses of all sizes to plan, implement, tune, enhance and repair Operations Manager 2016 deployments. Progent can help you to migrate to SCOM 2016 from earlier versions or from other IT infrastructure monitoring products, or combine a variety of monitoring tools into a cohesive infrastructure management solution. Progent can also help you extend your Operations Manager 2016 scope to incorporate infrastructure hosted on public clouds such as Microsoft Azure and Amazon AWS.
Lync Server 2013 and Android Consult
Microsoft Lync 2013 Computer Engineer
Microsoft Lync 2013, now called Skype for Business, allows businesses of any size to build a centrally managed and secure communications ecosystem that permits a Bring-Your-Own-Device computing model with instant messaging (IM), presence, audio/video and web conferencing with application sharing and whiteboard, as well as IP-based and PSTN calling across a broad assortment of stationary PCs and mobile devices. Progent's certified Lync 2013 consultants and system integrators can assist you to evaluate the advantages of Lync 2013, design an on-premises, cloud-based (via Lync Online) or hybrid topology suitable for your present and long-term goals, implement Lync Server 2013 in a way that expedites your ROI, and provide live online and on-premises training to your management team and end users. Progent has in-depth expertise in critical pieces of a Lync Server 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange, and Progent can help you to combine Lync Server 2013 with popular Microsoft Office and Office 365 apps including Outlook clients and PowerPoint.
Data Protection Manager 2016 Business Continuity Integration Support
SCDPM 2016 IT Services
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and simplified restore functions for Microsoft-based environment. SCDPM 2016 delivers application-sensitive protection for critical platforms like SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux virtual machines, works with VMs running on Windows Hyper-V as well as VMware, and integrates seamlessly with Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified experts can help organizations of all sizes to design, implement, administer, and troubleshoot an enterprise-wide backup/restore solution powered by SCDPM 2016. Progent can help you to upgrade from a previous release of Data Protection Manager or from a legacy solution, and Progent can tune your SCDPM 2016 environment for on premises, hosted, cloud-based or hybrid deployment models. Progent can provide online or onsite consulting expertise and can provide as-needed expertise to help you through technical bottlenecks or provide end-to-end project management or co-management support to make sure you finish your Data Protection Manager 2016 deployment on time and within your budget.
Supplemental Call Center Setup and Support
Technology Consulting Services Extended Help Desk
Progent provides three basic types of Contact Center support : Microsoft and Cisco Help Desk Outsourcing Services, Virtual Helpdesk Support, and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft and Cisco professionals offers your customers instant access to a dependable support group with years of experience providing phone support and online troubleshooting for IT systems based on Microsoft products. Progent's focus is on giving the support Helpdesk a respected image as a solid contributor to business performance. Progent's target is to fix and not merely report problems.
Windows, UNIX, Solaris Remote Technical Support
Urgent Windows and UNIX Consulting Services
If you are producing UNIX or Linux software on a network that includes Windows-based servers, PCs, and office productivity products, Progent offers full-service IT outsourcing that allows you to focus on your area of high-value expertise without the continual hassle of managing your business network. Through the use of smart server monitoring and by delivering online and on-site support when your company needs it, Progent offers an affordable way for maintaining an IT system that features high dependability, protection, and efficiency. Progent's developer support services feature full-service network support outsourcing, virtual server infrastructure, online and on-site support and repair, 24x7 monitoring, and Help Desk outsourcing.
IT Consultants Altaro VM Backup
Altaro VM Backup Integration Technical Support Services
Altaro VM Backup software offers small and mid-size organizations a reliable and affordable solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud environments and also supports cost-effective backup to Azure storage. Headline capabilities include industry-leading Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup spacing as short as five minutes for minimizing your Recovery Point Objective (RPO), military-grade encryption, item-level recovery capability for specific files and emails, extensive support for Windows Server CSV and VMware vCenter for handling larger deployments, and support for Volume Shadow Copy Service (VSS) to back up online VMs with zero downtime. Progent is an Altaro partner and can provide a wide array of services to assist you to design, install, manage and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup.
SharePoint 2019 Migration Support and Help
SharePoint 2019 Hybrid Architecture Support and Help
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants can provide affordable online and on-premises consulting, software development, and debugging services for businesses of any size who want to upgrade to SharePoint Server 2019 or SharePoint Online from prior releases of SharePoint. Progent can help you design and carry out an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates local and cloud components into a seamless information management solution.
Exchange 2016 Upgrade IT Consultants
Remote Consulting Exchange Server 2016 Upgrade Planning
Progent can assist your business in any and all facets of your upgrade to Microsoft Exchange Server 2016 including designing high availability system topology for a local, cloud-based or hybrid environment; licensing compliance for Exchange and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V design; specifying mass storage requirements for your virtual machines, databases and logs; configuring hardware load balancing (HLB) for high-availability CAS services; planning, building and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; creating SSL certs; performing client integration with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Cisco ASA Firewall with Firepower On-site Technical Support
Cisco ASA Firewall with Firepower Network Consulting
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance boost compared to Cisco's popular ASA 5500-X security appliances and include unified management of modern security capabilities like application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can help your organization to design and execute an efficient migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower firewalls with Cisco's security services to create and centrally manage IT environments that span local offices, data centers, and cloud resources.
SMB Design Consultant
Cisco Certified Experts Midsized Company Small Business IT Outsourcing Firms
Progent provides network support for mid-size companies with 100 to 250 network clients. The mid-size company or office has typically been an overlooked part of the market for network support services. The cost structures and support access models of large third-party support firms make them too costly for the typical small company or small medium business (SMB), which commonly relies on a minimal IT budget with which to maintain an IT network whose complexity and sophistication are frequently comparable to the networks of much larger enterprises. Progent's support delivery model, which takes full advantage of remote service, virtual network technology and proactive network monitoring, dramatically reduces the IT maintenance costs of a small-medium business while offering the mid-size company with enterprise-level support from professional, IT experts knowledgeable in a broad array of midsized business network solutions. If your mid-sized organization or small business is searching for the quality of network support needed for a medium size organization without budgeting enterprise prices, call Progent.
An index of content::
Cybersecurity Architecture Specialists
ISSAP Certified Security Architecture Technology Professional
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP Certification as a result of rigorous examination and extensive work with network security architecture. ISSAP security experts have comprehensive understanding of access control mechanisms and techniques, phone system and network security, cryptography, requirements analysis, BCP and disaster recovery planning (DRP), and physical security. Progent's ISSAP-premier security specialists can assist your business with all phases of secure network architecture.
ISA Server Professional
ISA 2004 Firewall Consultant
Progent's Microsoft-certified ISA Server consultants have extensive backgrounds creating corporate security designs for IT networks with multiple sites, remote workers, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small or mid-size company plan and implement an installation of Microsoft ISA Server 2004 that meets your IT protection needs without limiting your network.
Infor SyteLine CloudSuite Shop Floor Control Professional
Infor SyteLine CloudSuite Excel Integration Consultant Services
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that embodies over a quarter century of experience helping manufacturing, distribution and service organizations to simplify supply chains and streamline key business processes to bring products to market fast and adhere to customer commitments consistently. Progent can provide the skills of an ERP specialist with over 20 years of background with the SyteLine/CloudSuite Industrial product family. Progent can provide online or onsite services that spans from occasional advice to end-to-end solution design and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include implementation, migration, business analysis, application development, Configure/Price/ Quote, web site integration, debugging, data conversion, Amazon AWS integration, training, and DBA services.
Anti-Virus Technical Support
Information Technology Consulting Antispam
E-Mail Guard from Postini provides constantly updated spam and virus blocking, data filtering, and protection from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini partner and service firm. If your business is too small to purchase for a standard Postini license, you can still get access to Postini’s Perimeter Manager technology via Progent’s E-Mail Guard spam filtering and virus protection service program. Progent’s expert e-mail security professionals can show you how to devise an email security plan that includes anti-spam and virus protection services and processes.
24/7/365 CISSP Certified Security Auditing
Technical Support Services CISSP
For small and midsize businesses, computer security and information assurance and regulatory compliance is too complex to stay ahead of yet too dangerous to overlook. The largest biggest institutions have been hacked, and the top cloud service providers have occasionally been knocked out. It seems like there's nowhere to hide. Progent has made it affordable for small and midsize companies to implement critical IT security projects successfully by offering the benefit of billed time to the closest minute with no minimum billing for online support. This means you can have the help of a seasoned computer consultant to provide just the help you need whenever you need it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP premier consultants can help you with any level of network security including vulnerability audits, malware screening and recovery, spam and email content filtering, email data loss and data leak protection, compliance reporting, and creating a comprehensive security plan.
CCIE Certified PIX Firewall Help and Support
Cisco PIX Firewall Onsite Technical Support
Cisco's PIX Series firewalls have reached end of life and Cisco might not support these devices. Progent continues to offer technical assistance for Cisco's PIX firewalls to help you with maintenance and management and Progent can also help you assess if you should adopt next generation firewall products available from Cisco. Progent's Cisco-certified experts can help your company design and implement an efficient upgrade to Cisco ASA 5500-X Series firewalls based on industry best practices.
After Hours IT Support Outsourcing Consulting Services
24-7 Full Service Outsourcing Technology Professional
Progent is structured to provide comprehensive online support for all technologies common to today’s small company information systems and offers an array of vital, on-demand support services including a temporary CIO to provide senior-level IT design and negotiating skills, a Technical Response Center for help desk support, 24x7 server monitoring, spam and email-borne virus protection as an outside-the-firewall service, project management help for critical initiatives like site relocations oroperating system migrations, Cisco-certified experts for building and maintaining high-performance and robust infrastructure, security engineers to ensure data protection and compliance, disaster recovery specialists to design and document business continuity plans, and software developers to write, customize, or repair mission-critical application programs.
Cloud-managed Email Security Engineer
Professionals ProSight Email Guard Spam and Virus Filtering Service
Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to provide web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall.
BlackBerry Wireless Network Engineer
BlackBerry Exchange IT Consultants
Progent can provide the expertise of BlackBerry-certified consultants who can assist small businesses to design, manage, and repair BlackBerry solutions economically and successfully, doing away with the requirement for an in-house BlackBerry expert and minimizing the expense and hassle of supporting a mobile wireless workforce. Progent's BlackBerry specialists offer extensive experience cooperating with Progent's Microsoft-expert experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security engineers. This wide range of expertise, in conjunction with Progent's proven remote support model, offers small companies a cost-effective option for incorporating BlackBerry devices and software seamlessly into their information system.
Engineer Monitoring and Reporting
Remote Network Monitoring Technology Consulting
Remote continuous network monitoring, proactive alarms, and actionable reports are crucial to preserving the proper operation of your network and eliminating unnecessary and expensive disruptions. Remote Monitoring and Management solutions have advanced so far that businesses of all sizes can afford a degree of protection that was previously limited to enterprises. Progent can provide several RMM options available as economical services designed to help you to identify and resolve a most network issues before they get big enough to hurt productivity.
Emergency Security Management Specialists
Engineer CISM Certified Security Management
Progent can provide the services of CISM Certified security consultants. The Certified Information Security Manager (CISM) committee describes the basic competencies and worldwide standards of skill that IT security managers are expected to master. CISM provides executive management the assurance that those who have qualified for their CISM certification possess the experience and capability to deliver effective security management and consulting consulting.
Computer Specialist Microsoft Windows
Microsoft Windows Network Support Consultant
Progent’s computer outsourcing services for small companies feature planning 2003 Server, Microsoft .NET Server, and BackOffice systems, managing migrations Windows XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk services, online and on-site troubleshooting, fixing stubborn integration issues, and producing a comprehensive security strategy. Progent can help you enhance system availability and performance via fault-tolerant configuration, redundant network architecture, and proactive network monitoring. Progent also offers special project assistance for large-scale migrations and can help with requirements assessment, product inventory, BOM production, sourcing selection, procurement logistics, and full documentation. Progent’s computer outsourcing service also includes training for office productivity software such as Microsoft Office.
Full Service Outsourcing Specialist
Consult IT Outsourcing
Progent can deliver comprehensive remote support for all major technologies associated with today’s small business information networks and offers an array of strategic, on-demand services such as a part-time CIO to offer advanced planning and budgeting capability, a Call Center for help desk services, 24x7 server monitoring, spam and email-borne virus filtering as an outside-the-firewall service, best-practices project management help for critical initiatives like office moves oroperating system migrations, connectivity consultants for building and maintaining high-performance and reliable infrastructure, security engineers to verify data safety and compliance, disaster recovery specialists to design and document business continuity plans, and software programmers to create, customize, or troubleshoot business application programs.
Offsite Workers Cloud Integration Remote Consulting
Remote Workforce Cloud Integration Computer Engineer
Progent can assist small and medium-size companies to provision their home-based workers with reliable integration with cloud resources.
24 Hour Hyper-V 3.0 Virtual Online Technical Support
Microsoft Certified Expert Hyper-V 3.0 Server Technical Support
Progent's Microsoft-certified professionals can assist you to evaluate the possible benefits of Hyper-V-based server virtualization for your business, perform test implementations to verify Hyper-V's compatibility with your line-of-business applications, evaluate your network and server infrastructure for optimal operation with virtual server solutions, assist you in upgrading to Microsoft Windows Server 2008 and setting up Hyper-V, educate your IT personnel to track and manage Hyper-V, offer world-class consulting help for enhancing the protection of your virtual machines, design and validate disaster recovery processes that optimize system availability, and deliver ongoing consulting and technical support including low-cost online repair and comprehensive Help Desk outsourcing.
24x7 Dynamics GP/Great Plains Configuration
Remote Support Dynamics GP/Great Plains Features
important characteristics of Microsoft Dynamics GP/Great Plains software include a modular design that lets you buy only the functionality you need, a standardized foundation based on Microsoft technologies to secure your investment and provide a tightly integrated environment, advanced reporting capabilities that allow you to monitor all activities, income and expenses and sales patterns, compatibility with Microsoft Office to enable access to corporate information, the ability to process data from almost any db software or desktop application into Microsoft GP, and an open design that makes it easy to develop custom applications. Progent can help you configure and support a reliable, protected server and communications infrastructure to support Microsoft Dynamics GP/Great Plains, and can provide expert GP consultants to show you how to turn the powerful features of Microsoft Dynamics GP/Great Plains accounting into a high-value business management solution.
System Engineers Cisco Access Point
Cisco Specialist
Progent can provide rapid remote access to Cisco-certified CCIE networking experts. Progent's CCIE engineers can connect to your environment via powerful remote diagnostic utilities to deliver quick and affordable troubleshooting and remediation of urgent network infrastructure issues.
macOS Security Audits Consulting
Macintosh Virus Protection Technology Professional
Progent's certified security staff can help you safeguard your Apple Mac network through professional services such as running security audits, recovery from virus and denial of service penetrations, configuring firewalls, implementing secure remote and mobile access, installing monitoring programs for defense against viruses, spam, and malware, and creating a company-wide security plan appropriate for the specific goals of your business network.
Disaster Recovery Test Lab Engineers
24-Hour Specialists Herakles Colocation Center Test Lab
Progent's Test and Training Lab at the QTS Data Center can be used for testing line-of-business applications, developing efficient migration methodologies, assessing and tuning performance, designing or verifying business continuity solutions, resolving compatibility issues, and building training systems for the latest products and technologies. For Progent clients without sufficient internal resources to configure proper pilot systems, Progent's Test and Training Lab reduces capital costs and engineering risk and helps keep vital network initiatives on schedule.
Professional Site Move
Project Management Support and Setup
For enterprises with branch offices in California or any region served by Progent's engineers, Progent's Microsoft-Certified IT consulting professionals and authorized Cisco network consultants offer a range of IT consulting services such as project planning, Sarbanes Oxley compliance, office relocations, corporate security, network architecture, on-site or remote branch office support, and technical support for collocation hosting facilities. A Progent network consultant can help you plan a multi-office network that makes smart use of collocation services and Internet hosting sites. Progent’s Microsoft Certified engineers can help large enterprises plan, integrate and support massive rollouts of the latest releases of Microsoft technology such as Active Directory, Microsoft Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise editions of Windows. Progent’s Cisco Certified Internetwork Expert and Cisco Certified Network Professional experts can assist you to deploy Cisco technology for connectivity solutions that incorporate simple, high-speed, integrated, and wireless networking.
24-Hour Exchange 2007 Edge Server Computer Engineer
Exchange 2007 Server Consulting
Progent's Microsoft certified support team can help you design and implement an efficient in-place Microsoft Exchange 2007 migration plan that minimizes productivity disruption, simplifies ongoing service demands, and makes your Exchange 2007 Server easy to administer. For complex multiple server or multi-site upgrades, Progent offers the experience to complete your move quickly and affordably. Progent's Exchange 2007 support, repair, and design services include expertise with the integration of outside vendor enhancements of Microsoft Exchange 2007 Server and the design of unified messaging solutions based on Exchange 2007 Server.
SCCMM 2016 Professional
Consultants System Center 2016
Microsoft System Center 2016 provides major enhancements in the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; unified management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's Microsoft-certified consulting team can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
Award Winning MySQL Integration Firm
Top Microsoft Certified Expert MySQL Community Edition Education
Progent offers cost-effective remote access to an Oracle-certified MySQL RDBMS administrator or software programmer and can assist organizations of any size to configure and support MySQL in a robust network infrastructure that provides advanced speed, expandability, and security. Progent also has proven skill helping companies migrate databases from Oracle to MySQL.
iPhone and SQL Server integration Consulting
IT Consultants iPhone and Cisco ASDM
Progent can provide affordable remote assistance to help you to plan, configure, and troubleshoot any facet of your iOS and Windows integration efforts and is available for quick tasks to help you through specific technical bottlenecks or major engagements to help you finish business-critical initiatives on time and within budget. Progent has experience in on-premises, cloud-centric, or hybrid environments and can help you build or maintain a highly available, protected and scalable infrastructure that is best suited to your computing model. Progent also offers remote or onsite training for individuals or groups to help manage and use your iPhones and iPads in a secure, team-oriented environment that optimizes the strategic value of your IT system.
Exchange 2010 Upgrade Professional
Microsoft Exchange Server 2010 Upgrade Services
Progent's Microsoft-certified consultants can deliver low-cost remote and on-premises support to implement your upgrade to Microsoft Exchange Server 2010, generate thorough documentation of your upgraded messaging system, train your network support team and end users to get them up to speed quickly on Microsoft Exchange 2010, and provide continuing administrative consulting and technical help. Progent's consultants can also assist you to upgrade from Microsoft Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.
Remote Technical Support iPhone ActiveSync
iPhone integration Computer Consultants
Progent can provide affordable remote assistance to assist you to plan, deploy, and fix any aspect of your iPhone and iPad and Windows integration solution and is available for quick tasks to help you get past specific technical roadblocks or long-term engagements to help you finish large-scale projects on time and within budget. Progent has expertise in on-premises, cloud-based, or hybrid networks and can help you create or maintain a resilient, secure and efficient infrastructure that aligns with your mode of computing. Progent can also provide online and on-premises training for individuals or groups to help manage and use your iPhones and iPads in a secure, team-oriented environment that optimizes the business value of your information system.
Part-Time CIO Network Consulting
Part-Time CIO Computer Engineer
Progent can provide small companies with an information management expert who can function as a part-time Chief Information Officer. This part-time CIO can provide long-term direction to help you integrate appropriate technology to improve business processes so they align more closely with your business objectives. Your company can develop and install a well thought out information technology strategy without absorbing the cost of a full-time Chief Information Officer.
Project Methodology Computer Outsourcing
Developing Phase: Pilots On-site and Remote Support
When conducting IT projects for corporate customers, Progent follows a phased methodology driven by defined milestones so as to achieve financial, scheduling and engineering targets while minimizing productivity disruption. Progent's Enterprise Services Project Methodology follows industry project management procedures derived from the leading practices described by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture proposals, pilots, design tuning, and professional implementation. All phases are recorded to provide a detailed summary of IT services performed and to help in downstream system support.
Windows Server 2012R2 Cloud Consulting Services
Windows Server 2012R2 IT Consultant
Progent's Microsoft-certified consultants can help you to assess the advantages of Windows Server 2012 R2 for your organization, develop pilot environments and migration plans, optimize your infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, train your IT support staff, create a corporate-wide security strategy, automate network administration, help with creating applications, and build and test a disaster recovery/business continuity plan.
Specialists Cisco SIP and CUBE
Cisco CUBE and SIP Support Outsourcing
Progent's Cisco-certified SIP infrastructure experts can assist your business to plan, integrate, manage, troubleshoot and enhance Cisco's SIP connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks and offer cost-effective remote or onsite support to help you to move efficiently to a productive unified communications network that offers fast return on investment. Progent's certified Microsoft unified communications experts can help you to set up interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications like Skype for Business and Lync Server for access to a SIP PSTN trunk.
ProSight Outbound Email Filtering Engineer
Email Reputation Analysis Engineer
Progent's ProSight Email Guard solution uses the services and infrastructure of top information security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter.
Azure integration Consultancy
24 Hour Azure migration Outsourced Programming
Progent can help businesses of any size to move any part of their network infrastructure to Microsoft Azure. This can streamline IT management and reduce equipment expense. Microsoft Azure includes a comprehensive library of cloud services and Progent can help you to understand the advantages and limitations of different cloud computing architectures supported by Azure. Progent can help you manage cloud-based or hybrid cloud and local apps and resources and ensure you sidestep the common errors small organizations make when moving to the cloud. Progent can show you how to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also assist you to prepare firewalls and IPsec VPN tunnels and to integrate Apple iOS devices and Google Android smartphones and tablets.
Cybersecurity Contractor Juniper Junos CLI
Protection Juniper Junos Network and Security Manager
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Application Monitoring Network Consultants
System Center Operations Manager Consulting Services
Remote 24x7 network monitoring, proactive alarms, and actionable analytical reporting are crucial to maintaining the health of your network and eliminating preventable and expensive downtime. Remote Monitoring and Management solutions have advanced to the point that companies of any size can get a level of network stability that was previously limited to large enterprises. Progent offers a variety RMM solutions available as economical services designed to assist your company to detect and resolve a most network issues before they get big enough to hurt productivity.
Configuration ISA Server 2006
Forefront Threat Management Gateway 2010 Network Consultants
Microsoft ISA 2006 is a comprehensive edge gateway that offers a powerful application layer firewall, virtual private network, proxy, and Web caching solution for safeguarding the Internet-facing applications of any organization against a broad variety of attacks. Progent's Microsoft-certified Internet Security and Acceleration Server consultants can help you design, cost-justify, test, install, configure and support the Standard or Enterprise edition of ISA Server on your network.
Intune Mobile Device Management Outsourcing
Intune Mobile Device Managemnet Technology Consulting
Progent's Microsoft-certified consultants can assist you to streamline desktop update and patch deployment by delivering support for administration platforms such as Microsoft System Center Configuration Manager 2007, SMS 2003, and WSUS.
Network Management Outsourcing Professional
Network Infrastructure Monitoring Consultants
Progent's ProSight family of managed services are designed to provide organizations who have minimal internal network administration and support staffs with low-cost help from world-class management platforms and technical experts. Benefits of Progent's ProSight line of managed services include predictable network maintenance expenses, smart automation of common administrative tasks, continual adoption of new information technology, smooth migration from older systems to current solutions, close alignment of information technology with business goals, access to veteran IT experts, and allowing management to focus on business rather than ever-changing information technology.
Emergency Remote Network Support Technology Professional
Onsite Support Onsite Technical Support
For medium-size businesses looking for network support, Progent can deliver an array of options such as local help, remote assistance, phone-based Help Desk, 24x7 support with automatic system monitoring, emergency staff augmentation, business relocation support, software development, and expert consulting. For midsize businesses in California or other areas serviced by Progent's onsite consultants, Progent provides professional on-premises support for solving technical problems rapidly and economically.
Cisco VoIP Phones and Jabber On-site Technical Support
Consultants SPA500 Series IP Phone
Progent's Cisco CCIE-certified network infrastructure experts can provide high-level support for Cisco Unified Communications Manager (formerly CallManager). Progent can help you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server high availability solutions.
Windows 10 Business Store Portal Technical Support Services
Engineer Windows 10 Installation
Progent's Windows consulting experts can help businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from any older version of Microsoft Windows. Online and onsite assessment and migration services for Windows 10 offered by Progent's experts include Return on Investment estimates, project supervision, application and driver compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile device management, teleworker access, security and compliance, automated provisioning and administration, network optimization, Wi-Fi support, business continuity planning, custom training for network management staff and users, and post-migration Call Center support services.
Windows desktop virtualization Specialist
desktop and application virtualization Technology Professional
For desktop virtualization, Progent offers the expertise of a Citrix XenDesktop expert who can assist you to design a XenDesktop solution that maximizes the business value of your information system; configure XenDesktop software with your servers, user devices, and printers; migrate your existing virtual desktop software to current versions of XenDesktop; and deliver advanced online troubleshooting. Progent can also train your network managers to adhere to best practices to maintain XenDesktop effectively.
Microsoft Exchange Upgrade Computer Consultants
Microsoft Exchange Upgrade Help and Support
Progent's Microsoft-certified engineers offer computer support and network consulting services for Exchange Server 2003, Windows Server 2003, and for the entire line of Microsoft Servers. Progent's upgrade, configuration, administration, and troubleshooting expertise for Microsoft Exchange 2003 Server include system design, deployment, project management, onsite and off-site troubleshooting, Help Desk outsourcing, certified security evaluation, and full-service network management outsourcing.
MS SQL Server Programming Firm
Microsoft SQL Server Technology Consulting Services
Progent's Microsoft-certified SQL Server application programmers and database administrators can provide online expertise to assist businesses of all sizes to build, administer, and maintain applications based on Microsoft's SQL Server RDBMS and .NET framework. Progent's SQL Server experts can provide help with any phase of the application life cycle in environments that can include small office databases to VLDB applications and data warehousing.
Emergency Solaris On-site Support
UNIX Consultants
If your company computer system mixes Solaris platforms with Microsoft Windows, Progent can help you to integrate your IT resources into a unified environment that allows all your operating systems to run side by side for simple administration, transparent information exchange, high availability, enhanced throughput, and strong protection. Progent's Solaris and Microsoft Windows integration support services feature IT infrastructure integration and support, consulting for Windows services for UNIX, remote server monitoring and management, online network support and repair, in-person technical support, and Help Desk Call Center outsourcing.
MySQL DBA Consultancy
Biggest Professional MySQL application development
Progent can provide cost-effective remote access to an Oracle MySQL RDBMS DBA or software developer and can help organizations of any size to integrate and support MySQL within a dependable IT infrastructure that provides advanced performance, expandability, and security. Progent also has experience assisting companies migrate databases from Oracle to MySQL.
Specialists VMware NSX Security
VMware NSX Disaster Recovery Consultant
VMware's NSX network virtualization technology enables you to create complete logical networks in software. NSX allows virtual networks to be provisioned instantly and managed with a high degree of automation independent of the hardware making up the basic network infrastructure. VMware Site Recovery Manager (SRM) supports programmatic recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and fixes and can produce audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. When used with VMware's NSX network virtualization platform, VMware SRM can quickly restore the entire virtualized network topology at the secondary site. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to assist you to design, configure, test and maintain a DR system powered by VMware Site Recovery Manager and VMware NSX.
ProSight Email Content Filtering Technology Professional
Consultants ProSight Email Zero Hour Protection
Progent's ProSight Email Guard solution uses the technology of leading data security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter.
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