Progent provides nationwide remote phone support and consulting services for businesses who operate Apple Mac networks or whose information systems feature a mix of Mac with Microsoft Windows technology. Progent's consultants offer macOS and Mac OS X clients a variety of IT services including desktop assistance, upgrading to the current edition of Mac OS X from earlier editions of Apple macOS and Mac OS X, plus expertise with Mac application software. Progent's specialists in Apple technology can also help you with Apple iPhone and iPad integration and management, or moving to Apple's iCloud services. Online IT help offers optimum return for your information technology budget by preserving client efficiency and shortening the time billed for computer repair services. Sophisticated remote access utilities and skilled service specialists and engineers allow Progent to solve the majority of network problems without squandering time and money by traveling to your location. In the vast majority of cases your IT problems can be remediated by telephone or via a mix of telephone support and online connectivity. Progent can make available Cisco certified CCIE network experts and CISA and CISM certified security professionals to help with the most difficult system problems.
Progent has a long background providing a full-spectrum of online network support and urgent troubleshooting services to local governments and school districts across the United States. Progent is one of the pioneers in delivering advanced online network support and has delivered IT support to clients in all 50 states. Remote support eliminates travel expenses and solves issues faster than onsite support.
Fortinet FortiGate next-generation firewalls are leaders in delivering top throughput for SSL inspection. Progent's Fortinet firewall consultants can help you to deploy your Fortinet firewalls to protect your IT assets at the network edge, within the data center core, at branches, and at the cloud edge.
Progent's Cisco CCIE-certified SIP infrastructure experts can assist your business to design, integrate, maintain, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-connected IP PSTN trunks and offer cost-effective online or on-premises expertise to help you to move smoothly to a modern communications environment that delivers accelerated return on investment. Progent's certified Microsoft unified communications experts can help you to configure interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms like Skype for Business and Lync for connectivity to a SIP-based IP PSTN trunk.
Progent can assist small and mid-size organizations to provide their at-home workforce with transparent access to public cloud applications and services.
Progent offers remote and onsite consulting to assist your organization with any phase of business intelligence reporting ranging from troubleshooting or enhancing reports to designing and deploying a comprehensive BI environment. Progent's BI consultants can help you to support your current BI environment, assist you to upgrade databases and applications from a discontinued reporting platform to a modern one, and deliver as-needed remote mentoring to meet your specific needs. Progent's management reporting professionals can provide experience in all popular business intelligence reporting and visualization platforms including the SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools such as Power Pivot and Power View, and Report Designer.
Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E Access Point consultants can provide economical remote and on-premises help for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-centric threat management solution that incorporates machine learning technology and expert services to deliver cutting-edge endpoint detection and response (EDR).
Progent's certified Windows Server 2000 consultants offer computer support and IT consulting services for the complete family of .NET Enterprise Servers, Windows Server 2000, and Windows 2003 Server. Progent's Windows 2000 Server configuration, update, and troubleshooting services include system design, installation, documentation, on-site and off-site support, Call Center outsourcing, expert security consulting, full service outsourcing, and economical co-sourcing.
Progent's Cisco Meraki wireless AP consultants provide remote and on-premises support to help businesses of all sizes to design, deploy, manage, upgrade or repair Wi-Fi networks that utilize Cisco Meraki APs. Progent can assist you to set up and manage Cisco's Meraki-based wireless networks for environments that range from a teleworker's home or a branch office to a large campus or a nationwide enterprise. Progent can also help you to configure other Cisco products such as Catalyst and Nexus switches, routers and ASA firewalls to build a seamless network infrastructure that delivers the same connectivity, responsiveness, security compliance, manageability and availability for wired and Wi-Fi clients regardless of their mobility or computing device.
Progent's Check Point Software experts can show you how to choose and configure Check Point Software Firewall/VPN utilities and appliances based on Check Point's security platform to offer an affordable and effective security defense for your IT network. Progent can also show you how to configure other Check Point products such as Check Point ZoneAlarm and Check Point Series 80 appliances with security products from other vendors and provide a single source for on-going technical support, administration, education, and consulting expertise.
Progent's ransomware consultants can help your business to evaluate your ransomware defenses, monitor and protect your network, help with negotiating a settlement with a hacker, and rebuild a network victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the health of vital devices.
Progent's certified wireless networking consultants can help businesses of any size to design, deploy, administer and repair Cisco Aironet Wi-Fi AP solutions to provide the performance, coverage, density, scale, security and manageability needed for seamless connectivity between Wi-Fi and wired network infrastructure. Progent can provide efficient online and on-premises support for end-of-life and new-generation 802.11ac Aironet wireless access points and Progent can assist your business design and manage deployments of indoor and outdoor Aironet Wi-Fi APs.
Progent's CISSP-certified network security consultants can help organizations of any size with any facet of IT security. Progent can implement efficient cybersecurity systems that protect a small office against advanced malware attacks or Progent can design, configure, and monitor an end-to-end security environment for hybrid enterprise networks that accommodate onsite, online, and mobile users accessing IT resources distributed over multiple physical sites and public and private clouds.
Small to middle size companies can now get all the benefits of Microsoft System Center Operations Manager and in addition have quick access to Progent's Microsoft and Cisco Certified network support experts. With Progent's economically priced IT service packages, small businesses can choose a basic System Center Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to provide small company information systems world-class availability, security, and productivity.
Progent provides customers the services of engineers who have earned some of the computer industry's most prestigious credentials. Progent believes that clients have the right to know that their computer support professionals have formal training as well as broad real-world field experience so that Progent's customers can use Progent's support with trust. In many cases, vendor certifications like the Cisco Certified Internetwork Experts confers priority for substantially superior vendor support than is available to non-certified service providers, allowing Progent to offer clients a higher level of computer service. In other cases, recognized credentials such as CISM or CISSP for IT security can help enterprise clients to show compliance with regulatory demands by using the assistance of accredited IT professionals.
Progent's Apple Mac networking engineers can help you with a broad range of system infrastructure areas such as network architecture, off-site and mobile connectivity, internetwork communication, security, and emerging technologies such as Voice over IP and high-speed wireless networking. For company networks based exclusively on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows based servers and workstations, Progent has the experience and depth to handle the challenge of planning, integrating, and maintaining a network architecture that is reliable, secure, productive and aligned with your corporate goals. Progent can show you how to configure Apple's Xserve enterprise servers, Apple's Xserve RAID non-stop storage products, and Xsan storage area network solution. Progent can also provide certified professionals to help you with Cisco routers and switches.
Progent's UNIX platform support experts provide small businesses and developers assistance with administering and supporting UNIX, Linux or Solaris systems that operate with Microsoft-based networks. Progent can give your business access to UNIX consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide range of experience provides you with an easy single consulting firm to show you how to build and maintain a protected and robust mixed-platform connectivity and communications infrastructure that allows UNIX and Microsoft interoperability by integrating Microsoft Windows with major versions of UNIX such as Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux platforms such as RedHat, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.
Barracuda's budget-friendly CloudGen Firewall appliances combine web filtering, remote connectivity, SSL VPN, secure SD-WAN, and modern Zero-Trust support along with centralized management across your whole enterprise including on-premises, cloud, and hybrid deployment architectures. Public clouds supported include Microsoft Azure, AWS, and Google Cloud Platform. Progent has the depth of expertise to be your single source for network support, administration, education, and security consulting.
Progent offers the support of a senior consultant with years of experience installing, maintaining, and enhancing video conferencing systems from top-tier suppliers including Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent can coordinate with your in-house IT support group, your ISP, and your telepresence technology supplier to help your organization maximize the strategic value of your video conferencing solution.
Progent's Cisco-Certified network engineers can show you how to use Cisco's network management tools along with a selection of powerful third-party applications to create a complete network management strategy to keep your network operating smoothly, fully utilize limited resources, protect your data, revive rapidly from hardware failure or malicious attacks, and enable you to expand or reassign network resources sensibly and economically as your company grows.
Remote 24x7 network monitoring, automated alarms, and periodic reports are vital to preserving the health of your network and avoiding preventable and expensive disruptions. Remote Monitoring and Management (RMM) solutions have progressed so far that companies of any size can afford a degree of network stability that was previously limited to large enterprises. Progent offers a variety RMM solutions delivered as economical service packages designed to help your company to identify and resolve a most network issues before they can disrupt productivity.
Progent's Microsoft-certified consulting experts have over a decade of experience planning, implementing, enhancing and repairing SCOM environments and offer companies of all sizes advanced online or on-premises consulting services for SCOM 2012. Progent can help your company to plan an architecture for SCOM 2012 servers that provides the responsiveness and availability required to watch over your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent can also help you to install and customize Microsoft SCOM 2012 management packs according to leading practices for tracking network infrastructure as well as both Microsoft and third-party apps and services. Also, Progent can provide responsive remote or on-premises troubleshooting to assist you to fix serious issues uncovered by System Center 2012 Operations Manager.
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad experience developing Microsoft-based security solutions for IT networks with multiple locations, remote workers, and line-of-business web-based applications. A Progent ISA 2004 Firewall engineer is ready to help your small or mid-size company plan and implement a configuration of Microsoft ISA Server 2004 that meets your information protection requirements without restricting your productivity.
Progent can assist your business in any and all facets of your migration to Exchange Server 2016 such as planning high availability architecture for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Hyper-V strategy; determining storage capacity required for your virtual machines, databases and log files; setting up HLB for high-availability client access services; designing, configuring and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
If your business network mixes Solaris platforms with MS Windows, Progent can show you how to incorporate your computers into a unified environment that allows all your OS platforms to run side by side for easy administration, seamless information exchange, high reliability, enhanced throughput, and tight security. Progent's Solaris and MS Windows integration support offerings feature network architecture integration and service, consulting for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, online technical support and repair, on-site technical support, and Help Desk Call Center services.
Progent is a certified Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to back up and restore your Microsoft 365 mailboxes, files stored within your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered laptops and desktops.
Progent offers cost-effective remote consulting to help your business to design, configure, and fix any facet of your iOS and Windows integration solution and is available for quick jobs to help you get past occasional technical roadblocks or long-term engagements to help you finish large-scale projects on schedule and within budget. Progent has experience in local, cloud-centric, or hybrid environments and can help you build or support a resilient, secure and efficient network infrastructure that aligns with your computing model. Progent can also provide online and onsite training for individuals or groups to show you how to manage and use your iPhones and iPads in a safe, team-oriented ecosystem that maximizes the strategic value of your IT network.
Progent's software developers have worked for two decades with .NET technologies and the Visual Studio development system and are able to build or update .NET apps rapidly and at low cost.
Microsoft Lync Server 2010 provides IM, Presence, voice/video conferencing, desktop collaboration, and both VoIP and traditional public switched telephone network voice communication. Microsoft Lync Server 2010 can enhance the functionality of Microsoft Exchange, SharePoint and Office or cloud-based Microsoft 365 and streamlines administration via integration with Active Directory. Lync can also reduce expenses by doing away with Voice-over-IP hardware and subscription services, PBX systems, or conventional teleconferencing solutions. Progent's Microsoft-certified IM and Presence experts can provide online and onsite support to assist your company to manage and troubleshoot your existing Lync 2010 environment or evaluate the advantages of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's new release of the product. Progent can also help your organization to design and carry out a smooth Skype for Business upgrade or a migration to Microsoft Teams.
With virtual server technology, businesses are able to operate multiple virtual machines on one physical server. Virtual server technology enables IT organizations to enjoy all the advantages of server isolation, while avoiding the expense that goes with purchasing extra server hardware. Virtual servers are the critical technology behind private clouds, which offer major advantages including lowering the costs of hardware, facilities, and management while enhancing data protection, system reliability, and recoverability. Other important server management options include network monitoring utilities, Microsoft WSUS, and remote server management cards. Progent's professional server management specialists can help you with all areas of server virtualization and administration to allow your company to contain costs and conserve time.
Microsoft Forefront Threat Management Gateway is based on the powerful security capabilities of Internet Security and Acceleration Server and offers a easily managed web gateway that delivers a single-server platform for a variety of security features including an application and network layer firewall, URL filtering, antimalware, IPS, application proxy, Virtual Private Network control, plus HTTP and HTTPS inspection. Forefront TMG 2010 provides advanced web security reporting capabilities, allows custom reporting generated by Microsoft SQL Server, integrates with Active Directory to simplify authentication, and can be operated as a virtual server to cut expenses and enhance recoverability. Progent's Microsoft consultants can assist your company to design and carry out pilot and production deployments; interface Forefront TMG 2010 with Windows 2008, Active Directory, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint 2010; set up Forefront Threat Management Gateway 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and provide ongoing consulting and troubleshooting. Progent's consultants can also assist you to upgrade economically to Forefront TMG 2010 from any version of ISA Server.
Progent can provide cost-effective online and on-premises support to assist companies to move any part of their core IT resources to Google Cloud Platform services. This can save management hassle and hardware expense and allow access to Google's state-of-the-art AI and machine learning tools. Progent can assist you with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness assessment, architectural design and review, pilot testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security strategies.
Progent's Cisco-certified Catalyst Wi-Fi 6 Wireless Access Point consultants can provide affordable remote and on-premises support for Catalyst next-generation Wi-Fi 6 wireless APs.
Progent's Microsoft certified experts offer a variety of consulting services for Microsoft Dynamics GP. Microsoft Dynamics GP/Great Plains is a Microsoft accounting platform and corporate management tool built, like all Microsoft accounting tools, on the expandable and familiar foundation of Microsoft Windows technology. Microsoft Dynamics GP 2010, the most recent version of Microsoft accounting products in the Dynamics GP family, provides a cost-effective tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Microsoft Dynamics GP/Great Plains is easy to deploy and integrate, and with its modular design you are able to purchase only the functions you currently require, with the option to add users and enlarge functionality when necessary. Progent's Dynamics GP Software consulting experts can help you deploy, configure and manage Dynamics GP 2010 as well as earlier versions of Microsoft Dynamics GP.
Progent applies no service activation charge and requires no monthly commitment for services provided during regular business hours. Progent's one-minute granularity eliminates large invoices for quick fixes so you will not be forced to allow minor problems to fester.
.
System Center Configuration Manager automates application and device deployment and updating, streamlines compliance settings control, keeps track of network assets, guards against corporate data leakage, performs health reporting, allows safe self service, and offers a common control mechanism for administering multi-operating system networks running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration experts can help you with any facet of planning, implementing, operating and troubleshooting a SCCM solution for on-premises, cloud, or hybrid environments.
Progent's Juniper Networks-certified network engineer can help your company to design and implement Juniper Firewall and VPN platforms, enhance and support your network infrastructure, and migrate smoothly from discontinued products to the latest versions. Progent's Junos OS engineers can also offer expertise with Juniper's flagship network operating system to enable your business to simplify the administration and strengthen the protection of your Juniper VPN appliances and routers. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS software productss and can help you manage environments that include a mix of Juniper's software platforms.
Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center is available for testing mission-critical applications, creating efficient migration procedures, evaluating and optimizing performance, planning or validating disaster recovery solutions, resolving compatibility problems, and building training systems for new products and technologies. For Progent clients without sufficient internal resources to configure effective test systems, the lab reduces capital costs and technical risk and helps keep vital network projects on schedule.
Progent's Microsoft-certified experts can deliver a range of network consulting services to help organizations of any size to install, manage, and support IT systems that incorporate desktops, laptops, tablets, or Windows phones based on Microsoft Windows 8.1. For enterprises, Progent's senior project management consultants can help create testing environments to assess Microsoft Windows 8.1 and develop and manage Windows 8.1 migration plans following proven methodologies.
Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first cyberthreat management solution that includes AI software and advanced services to provide cutting-edge endpoint detection and response.
Progent's Symantec consultants can assist you to support legacy Symantec firewall and VPN appliances such as the Symantec Raptor and VelociRaptor line or show you how to upgrade to more recent firewall/VPN technology. Progent can also enable you to design and implement a complete security plan that can incorporate firewall/VPN appliances and software, managed security and network protection services, system monitoring software, and documented policies and processes. Progent has the expertise to be your single resource for continuing network help, administration, education, and security consulting.
Cisco's Catalyst Wi-Fi controllers streamline the administration of Wi-Fi networks by unifying the provisioning and management of wireless APs, optimizing Wi-Fi performance by limiting the effect of RF congestion, improving Wi-Fi uptime with rapid auto-failover, and hardening data security by detecting cyber threats and filtering traffic content based on user type and location. Progent's Wi-Fi consultants can help your business to deploy Cisco Wi-Fi controllers to manage and monitor wireless LANs of any size. Progent can help you to maintain and debug your current Cisco-based Wi-Fi environment or implement a smooth upgrade to Cisco's modern Wi-Fi controller technology.
Progent can show you how to design, configure, manage, and troubleshoot an efficient Wireless network infrastructure, recommend sensible technology, and configure wireless access points, bridges, radio antennas, wireless controllers, and other wireless accessories. Progent can also show you how to build a complete 802.11ac wireless system security strategy that is well integrated with the security strategy for your overall business network.
For mid-size companies looking for network consulting services, Progent offers a variety of alternatives such as on-site help, remote assistance, off-site Help Desk, round-the-clock support with remote system monitoring, temporary staffing, site relocation support, application programming, and expert consultation. For midsize businesses in California or other regions covered by Progent's onsite consultants, Progent offers professional on-premises help for fixing technical issues quickly and affordably.
Progent can help you to create, implement and manage a backupup/restore solution based on MSP360 Backup technology to protect your resources residing on any major public cloud. Progent can provide end-to-end monitoring and management to protect against data loss caused by user mistakes, system error, malicious insiders, and external assaults like ransomware.