Progent is seeking a range of full-time workers including solutions-driven Microsoft Certified Systems Engineers; connectivity experts with Cisco CCNP or CCIE certification; and consultants for fault-tolerant system architecture with experience in mobile connectivity, wireless integration, non-stop systems, disaster recovery solutions, data preservation, and virtual servers. Progent is also looking for workstation support technicians, off-site service specialists, and CISSP or CISA certified security professionals. We are also seeking experienced managers and administrators who can perform effectively in Progent's high-growth, virtual office model. Progent contracts freelance professionals who have proven expertise and working experience in high-demand information technology areas outside Progent's main technical concentration. Progent's Experts Team employs contractors who can provide advice and programming services for strategic solutions that include MRP, Enterprise Resource Planning, or Customer Relationship Management; have specialized expertise with non-Microsoft platforms such as Linux derivatives, Macintosh, or Solaris, or can provide expert help in areas like telecommunications, web development, Electronic Data Interchange, web commerce, or database management. Independent consultants certified by Progent coordinate with our staff engineers to deliver end-to-end IT services for small and midsize company networks.
Cisco's security and offsite access technology for small to mid-size companies offer a complete array of easy-to-administer protection hardware and software to help you safeguard your wired and wireless network infrastructure. Cisco's Virtual Private Network product family includes switches, firewalls, and Virtual Private Network access concentrators. Progent's expert staff of consultants includes field-proven specialists with Cisco Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can help your organization to evaluate Cisco VPN, Cisco RADIUS Security, and other Cisco protection solutions that align best with your business goals.
Progent's Microsoft-certified consultants have more than a decade of background planning, implementing, enhancing and fixing SCOM environments and can provide companies of any size advanced online or onsite consulting services for System Center 2012 Operations Manager. Progent can help your company to design a topology for SCOM 2012 servers that delivers the performance and resilience required to monitor your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent can also help you to import and customize Microsoft SCOM 2012 management packs based on industry best practices for tracking network fabric as well as Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive online or on-premises technical support to assist you to remediate critical issues uncovered by System Center 2012 Operations Manager.
Progent's Cisco certified networking consultants can provide high-level support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover solutions.
Cisco's Firepower NGFWs Firewalls deliver a significant performance improvement over Cisco's popular ASA 5500-X firewalls and include centralized management of advanced security capabilities like application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can help you to plan and execute an efficient migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's security services to build and centrally manage network environments that include branch offices, data centers, and cloud resources.
The Help Desk Call Center service model used by Progent's Technical Response Center offers small and midsize businesses an dependable option to dependence on independent consultants by offering extensive expertise shared by numerous engineering groups, optional 24x7 access to emergency assistance, fast escalation to world-class engineers for solving even the most difficult problems, support consistency and dependability, quick follow through overseen by seasoned service managers, a variety of easy-to-use ways for requesting support tasks, plus excellent progress transparency made possible by trouble ticket updates and accessible through a web portal.
Progent's expert consultants can show you how to define and deploy an efficient in-place Exchange Server 2007 migration strategy that avoids network downtime, reduces ongoing support demands, and makes your Exchange Server 2007 easy to manage. For complex multiple server or multi-site upgrades, Progent offers the knowledge and experience to finish your project quickly and economically. Progent's Exchange Server 2007 help, repair, and consulting offerings include expertise with the integration of third-party add-ons to Exchange 2007 Server that are best aligned to your business goals.
Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, deploying, enhancing and repairing Microsoft SCOM environments and can provide organizations of all sizes expert online or on-premises consulting services for SCOM 2012. Progent can assist you to plan a topology for System Center 2012 Operations Manager servers that delivers the performance and availability needed to monitor your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a mixed solution. Progent can also help you to install and set up SCOM 2012 management packs according to leading practices for monitoring network infrastructure as well as both Microsoft and third-party apps and services. In addition, Progent can deliver responsive remote or onsite technical support to assist you to remediate critical issues uncovered by SCOM 2012.
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter.
Progent can provide cost-effective remote access to an Oracle MySQL RDBMS administrator or application programmer and can help organizations of all sizes to integrate and manage MySQL within a dependable IT infrastructure that offers high levels of speed, scalability, and security. Progent also has experience helping businesses port applications from Oracle to MySQL.
Progentís Wireless Consulting Services offer a fast, economical way for companies of all sizes to deploy, manage and troubleshoot advanced wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to design and deploy appliances like Cisco's Aironet and Meraki access points and wireless controllers. For wireless messaging and online business applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
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Progent's Palo Alto Networks firewall consultants can show you how to select, deploy, and manage Palo Alto Networks PA-Series firewalls to create a next-generation security ecosystem that spans your on-premises and cloud-based assets and guards all users anywhere with any device.
Progentís Microsoft certified professionals can provide small and medium size companies advanced Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis package that enables the speedy development of advanced business applications that offer your company a competitive edge. SQL Server provides core support for XML and can query over the Internet and beyond the firewall. In addition to providing expertise, support and problem solving services, Progentís SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your IT system. Progent can also help you migrate from earlier versions of Microsoft SQL Server to SQL Server 2005.
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent can focus on offering high-value skills where Progent faces little competition. Small businesses who work with trusted freelance consultants or who maintain in-house IT personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, protected, and productive.
Network monitoring commonly involves tracking a system's resource usage in order to uncover throughput backups or troubleshoot hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring utilities that work under Linux or UNIX and can be deployed to monitor mixed-platform environments where Linux and Windows coexist. Progent's network integration consultants can show you how to take advantage of both these programs to tune and repair your network. Progent's Linux consulting services provide small businesses and developers assistance with administering and servicing UNIX/Linux and Solaris networks that work with Windows-based technology.
Progentís Microsoft-certified engineers can help you to enhance your desktops from 32 bits to 64 bits. Progent can assist you to understand the risks and advantages of migrating to 64-bit desktop computing, plan an efficient migration strategy that minimizes operational interruptions, and provide economical, professional online help to assist your organization to configure 64-bit PC desktop software and application software on your current hardware.
Progent's Microsoft-certified consultants can provide remote or in-person expertise to assist organizations of any size to plan, deploy, administer, and troubleshoot a backup/restore system built around System Center 2012 Data Protection Manager. Progent's consultants can assist you to migrate from older versions of Data Protection Manager or from another backup/recovery platform, and Progent can integrate your SCDPM 2012 deployment for on premises, cloud-based, or hybrid datacenters. Progent can provide occasional help for resolving especially stubborn issues, or full project management services. Progent can also help you to design Data Protection Manager into a comprehensive disaster recovery strategy.
Progent's Microsoft-certified consultants can help businesses of all sizes to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and library resources; design, implement, and manage private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class monitoring. Progent can assist your company to move from an older version of System Center Virtual Machine Manager or from a third-party virtualization management platform, and Progent can assist you to enhance and troubleshoot your current SCVMM 2012 environment so you realize the highest possible business value.
Progent's certified Forefront Threat Management Server and ISA Server 2006 experts can help you to design, install, and support an implementation of Forefront Threat Management Server 2010 or Internet Security and Acceleration Server 2006 on your network that delivers the firewall security, performance and manageability that your business needs.
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Progent's UNIX family consulting services offer small businesses and developers assistance with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of expertise provides you with a convenient single source to help you create and maintain a secure and robust mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progentís fault tolerant network experts provide reliability support, disaster recovery planning, network load balancing, non-stop interoffice access, 24x7 Internet architecture design, 24x7 data center support, and other high-availability operations support to help your company integrate a non-stop network for strategic applications. Progent possesses the knowledge and experience to design economical, fault-tolerant networks by deploying the evolving library of Windows Cluster servers such as Windows Cluster Server 2003, SQL Cluster Server, and Exchange Cluster Server. Progentís Microsoft and Cisco authorized engineers can help you design a high-availability mutli-site network with a fully redundant Internet interface and intelligent system load balancing.
Progent offers a wide array of affordable services to assist your business to install, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows, Apple macOS and OS X, or various editions of Linux. Progent can provide onsite or remote help for individual machines or notebooks or work with you to design and carry out a company-wide migration to new or updated OS software and applications. Progent can also supply consultants and technicians to help you to prepare for and implement a site relocation or merger organized to cause minimal disruption of your productivity.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Progent offers the support of a certified engineer with expertise integrating technology from the leading video conferencing/telepresence vendors such as Cisco, Polycom, and LifeSize and can help you to design, install, expand, or maintain a telepresence solution that preserves your current investment and optimizes the business value of your information network. Progent also offers the expertise of network infrastructure consultants able to assist companies of all sizes to create and maintain a communications network that provides the speed, dependability, security, and scalability required to accommodate your video conferencing/telepresence solution.
E-Mail Guard is Progent's economical spam filtering and antivirus solution that gives small companies world-class defense from spam, viruses, DHA attacks, and other types of email-borne attacks on IT systems. E-Mail Guard is based on Postini's perimeter management technology, a sophisticated library of web-managed spam filtering and antivirus services that stop email assaults before they can breech the network firewall. Perimeter Manager also allows administrators monitor and manage their e-mail application, irrespective of server platform, hardware technology, or geographic location.
The Help Desk Call Center service delivery structure used by Progent's Technical Response Center offers small companies an efficient option to reliance on freelance service individuals by offering broad technical knowledge shared by multiple support groups, optional 24x7 availability of emergency assistance, fast escalation to world-class engineers for solving even the most intractable problems, service consistency and dependability, quick follow through overseen by seasoned service managers, a variety of easy-to-use techniques for requesting service tasks, and a high level of process transparency enabled by trouble ticket tracking and available through a web portal.
Microsoft Windows Server 2012 R2 Hyper-V improves server virtualization in important areas such as secure multitenancy, flexible network infrastructure, cloud support, expandability and performance, and fault tolerance. Progent's Microsoft-certified consulting experts can assist your company to benefit from Hyper-V to deploy and manage virtual servers to reduce IT expenses and enhance productivity.
Years of experience providing Microsoft expertise and Cisco network consulting has allowed Progent to build a unique capability for serving branch offices that need IT help with the flexibility associated with with small companies but which offers effective communications, thorough documentation, and compliance with enterprise IT standards. If your enterprise has a branch office located anywhere in California or any area covered by Progent's engineers, Progent can provide a wide array of in-person and off-site network consulting services and network design expertise.
System Center 2016 Operations Manager (SCOM 2016) helps to promote consistent performance and dependable uptime for critical applications by providing unified, cross-platform monitoring of IT resources installed across on-premises datacenters and private and public clouds. Progent's SCOM consulting team can provide advanced remote and onsite support to assist organizations of all sizes to plan, integrate, optimize, enhance and troubleshoot SCOM 2016 solutions. Progent can help your company to migrate to Operations Manager 2016 from older releases or from different IT infrastructure monitoring platforms, or integrate a variety of monitoring systems into a cohesive IT management ecosystem. Progent can also help you expand your Operations Manager 2016 scope to incorporate resources based in public clouds including Microsoft Azure and Amazon AWS.
Progent's pricing policy is to charge for remote support and in-person help per minute. As a result, you are charged just for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and requires no retainer for support services provided during regular business hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's small granularity does away with large bills for fast solutions so you won't be forced to permit simple problems to fester.
Progent offers remote and onsite consulting to help you with any aspect of BI reporting ranging from troubleshooting or modernizing reports to planning and deploying a comprehensive business intelligence environment. Progent's management reporting consultants can help your company to support your current BI environment, help you to migrate databases and applications from an outdated reporting platform to a current one, and provide as-needed online training to meet your individual needs. Progentís management reporting professionals can provide experience in all popular business analytics reporting and visualization platforms such as Microsoft's SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools such as Power Pivot and Power View, and Report Designer.
Progent's Cisco-certified wireless technology experts can help you to configure, manage, and troubleshoot Cisco Wi-Fi devices including Aironet and Meraki Wave 2 wireless access points (APs) plus Cisco's Wireless Network Controllers.
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to manage the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats.
Progent's consultants can provide Mac users a variety of services such as workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Entourage and Exchange Server help, security services, and custom education. Progent can assist clients to upgrade to macOS from Mac OS X or earlier editions of Apple OS X and Progent can provide expertise with Apple macOS and Mac OS X application software. Progent can also assist your business with Apple iPhone support and Apple iPad management, or moving to Apple's iCloud. For computer environments built exclusively on Mac OS X or for networks with a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the complexity of planning, integrating and supporting a network environment that is available, secure, fast and able to achieve your organization's business goals.
Progent's CCIE-certified networking experts can help you to maintain older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also assist you to set up, manage, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
Progent's Cisco CCIE-certified wireless network consultants can provide remote or on-premises configuration and debugging services to assist you to design, implement, update, tune, administer and debug Aironet wireless AP environments of any scale or topology. Progent's Cisco wireless controller experts can also assist you to integrate your wireless environment with your wired network and cloud-hosted resources to create an enterprise connectivity solution that is simple to manage and expand. Progent also offers affordable wireless site surveys to help you to determine the most appropriate selection, location and setup of Aironet wireless APs to accommodate your unique workplace design, construction, and anticipated workloads.
Office 365 Exchange Online allows you to utilize cloud-based virtual machines, mailboxes and associated email infrastructure to reduce capital costs and administrative hassle. You can use Exchange Online to host all your mailboxes, or you can run a hybrid solution that combines both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide affordable online support to assist your organizations to assess the potential advantages of Office 365 Exchange Online, plan a solution that makes sense for your functional requirements and IT budget, implement an efficient move from your existing Exchange system to one that incorporates Exchange Online, train your IT team and end users, and provide ongoing consulting and troubleshooting.
Progent's Citrix consultants can help you to plan, deploy, manage, and support a virtual application delivery system built on XenApp. Progent's Cisco-certified CCIE network engineers can help you optimize your infrastructure for distributing server and client-side applications, and Progent's remote datacenter support experts can assist you to administer and support an off-site datacenter that offers high uptime, enhanced protection, and fast recovery.
Progent's Standard Help Desk Services provide a comprehensive service desk solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Help Desk services are offered at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging issues.
Progent can provide the affordable services of remote Internet connectivity experts to assist your organization to evaluate or update your ISP services so your Internet access solution meets your business needs. Support services provided by Progent's engineers include assessment of your current bandwidth use, carrier and plan analysis and selection, network provisioning, and managing a seamless move to a new carrier and/or service plan. Network provisioning can include optimizing current routers and configuring additional ones, implementing firewalls, and upgrading dependable Border Gateway Protocol configurations.
If your office network mixes Linux-based products technology with Windows, Progent can help you to incorporate your IT resources into a unified network that permits all your OS platforms to run side by side for simple management, seamless dataflow, high reliability, superior throughput, and strong security. Progent's UNIX/Linux and Microsoft Windows coexistence support offerings include network infrastructure configuration and service, consulting for Windows services for UNIX, online network monitoring and administration, online technical support and troubleshooting, on-site technical support, and Contact Center outsourcing.
Progent's certified Windows 2000 consultants can show you how to optimize the capability of your current Windows 2000 Servers and can streamline system administration, offer tech support and repair, and strengthen security. Progent can also show you how to design, rationalize, and implement a strategy to migrate from Windows Server 2000 to Windows Server 2003. Progent is experienced in designing pilot installations to eliminate the obstacles involved with migrating to Windows 2003 Server by uncovering potential hardware and application compatibility problems.
Progent can help you to design and execute a smooth migration from a UNIX-based information system to a network based on Windows and suited for running Microsoft's popular office productivity software, commercial applications, and software development platforms. Progent's UNIX, Windows and Cisco consultants and software development experts can help you preserve your data and reduce business disruption by developing an efficient migration strategy that preserves your existing investments in UNIX application and infrastructure. UNIX-to-Windows transition support expertise available from Progent include analysis of existing environment, transition strategy and validation, Exchange migration support, data and application software transition, and processor and mass storage transition and economization.