Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry Consulting ServicesBlackBerry wireless PDAs were at one time among the most popular solutions for achieving location-independent access to messaging, scheduling, web-based programs, and other critical business information. Progent offers Midland, Texas businesses support from BlackBerry-premier consultants who can help businesses to manage their BlackBerry environments or migrate smoothly to a current smartphone solution.

As the complexity of small company IT technology has increased, and as the demand for enterprise-class security, reliability, and disaster recovery has become the norm for companies of all sizes, successful deployment and support of BlackBerry solutions has become more difficult. To deal with issues such as security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging servers and company databases, small organizations often turn to outside consulting professionals who offer expertise in BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-certified consultants who can assist small businesses to plan, manage, and troubleshoot BlackBerry-based environments affordably and effectively, eliminating the need for an in-house BlackBerry technology specialist and lowering the cost and stress of supporting mobile work groups. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This range of knowledge, coupled with Progent's efficient online support capabilities, gives small businesses an affordable alternative for integrating BlackBerry technology seamlessly into their information system.

Progent's experts can assist your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your data and email systems function optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous editions of BlackBerry and Microsoft technology, configure streamlined administration utilities so you can track and support BlackBerry smartphones throughout your business, recommend security policies that make sense for your company, develop custom mobile software, and ensure that your IT network infrastructure is appropriately designed to accommodate your BlackBerry users. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry information is included in your regular backup processes in order that it can be recovered rapidly and thoroughly.

West Texas Contact Information:
Progent offers consulting services and onsite technical support throughout West Texas.

Onsite IT Consulting
Progent locations in West Texas

City Address Phone Link
Lubbock Indiana Avenue Executive Suites, 6303 Indiana Avenue
Lubbock, TX 79413
United States
(806) 559-3200 Lubbock Network Support Services
Midland 705 W Wadley Avenue
Midland, TX 79705
United States
(432) 897-4020 Midland Network Support Services


Consulting and Technical Support for BlackBerry Enterprise Server (BES)
Research in Motion's high-end solution for managing big groups of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This powerful software enables Exchange, Lotus, or Groupwise clients to send and receive messages that are encrypted in wireless transit to ensure maximum security. BlackBerry Enterprise Server also simplifies a wide selection of vital management tasks that span from smartphone deployment and updates to wireless security and high availability.

RIM BlackBerry Enterprise Server Integration Help

Progent's BlackBerry-certified engineers can assist you to utilize BlackBerry BES Server to do routine jobs such as:

  • Deploy and manage applications
  • Plan smartphone, program, and IT policy updates
  • Update BlackBerry device firmware remotely
  • Control client settings with BES Server's vast selection of policies

Progent's BlackBerry-certified consultants can also help you to use BlackBerry BES Server to implement key tasks not supported by the less advanced BES Server Express. These procedures include:

  • Set up and manage BlackBerry's high-availability infrastructure based on virtual servers
  • Install BlackBerry smartphones remotely
  • Set specialized management roles
  • Automatically track and analyze the integrity of your BlackBerry system

Progent's Remote BlackBerry-premier Technical Support is Quick and Economical
For companies in Midland, Texas who require fast and economical help from a qualified BlackBerry support professional, Progent delivers effective online assistance from a veteran network support team who have provided IT solutions to companies in each state in the U.S. (See Progent's customer testimonials.)

Remote consulting services eliminates travel costs and lets engineers fix problems rapidly, so you reduce wasted productivity. Progent's RIM BlackBerry specialists have been awarded accreditations in all BlackBerry technologies and offer professional help in areas including resolving synchronization issues, configuring BlackBerry Enterprise Server (BES), and designing a secure, fault-tolerant network architecture for RIM BlackBerry users. Certifications earned and practice areas offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpProgent's BlackBerry Certified Support Specialist can assist your business to perform common technical operations including configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters, modifying user profiles, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate email solution. Progent's seasoned service professionals can in addition assist your business to resolve a wide array of issues concerning synchronization, device recognition, messaging consistency, web browsing, mobile connections, IM, desktop software installation, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide remote support for small company IT networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your wireless support expenses at a minimum and, by solving issues promptly, maximizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can help you to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical tasks including troubleshooting enterprise activation issues, registering and deleting BlackBerry device users, setting activation passwords, implementing over-the-air program loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry-certified consultants can also assist you to operate administration tools such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can explain the function of operational policies in the BlackBerry BES system and help you to define and implement sensible security configurations.

Progent's certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Exchange architecture for operating smoothly with BlackBerry BES Server or move your BlackBerry system to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry consultant has support skills in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can help you to add and delete BlackBerry device users on Exchange and Microsoft Active Directory, set up, track, and manage BlackBerry BES Server, manage BlackBerry smartphones and user accounts, back up and support storage groups, apply permissions, install the Mobile Data System (MDS) and IM, implement access control lists, manage Exchange Server data flow, create, edit, and apply wireless LAN and VPN configuration sets, set up SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a number of environments that can include Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to help you to design, install, validate, repair, and produce documentation for a mobile wireless environment based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's advanced consulting support services for BlackBerry include business and technology needs analysis, solution design, installation strategy and execution, performance optimization, design of a high-availability environment, data backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional objectives and to design a mobile wireless solution that fits within your IT budget and supports your business plans. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, assist you to determine which administration approach and equipment meet your requirements, and evaluate your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can make smart decisions about options for software versions, server hardware and mass storage, network architecture, and application configuration.

To optimize system security, Progent's BlackBerry consultant can help you to choose and activate sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-certified security engineers to perform company-wide security assessment and compliance testing and recommend improvements to accommodate your BlackBerry environment.

Call or Email Progent to Get Help from a BlackBerry-Certified Consultant
If you wish to ask Progent about engineering assistance for BlackBerry mobile wireless solutions, call 1-800-993-9400 or refer to Contact Progent.



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    Progent can provide affordable remote access to an authorized Oracle DBA expert or an Oracle software programmer. Progent offers advanced DBA services for all versions of Oracle including 10g and 11g and can also help design, create, update, or troubleshoot Oracle database applications written with SQL and PL/SQL stored procedure programming language. Progent also can provide consulting for Streams replication technologies and Oracle Recovery Manager.

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    Progentís expert programmers, relational database architects, and program managers can assist large businesses to carry out development projects for Windows, Linux, or Web applications. Progent's co-sourcing services include access to seasoned project managers for high-level planning and project co-ordination or Progent can help clients fill in expertise gaps by providing database architects and software programmers experienced in developing line-of-business applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint experts can help clients to incorporate SharePoint with additional applications such as Microsoft SQL and Office Excel to create data-intensive intranets and portal sites. Progent also offers expertise with web development technologies and can assist businesses to create, enhance, repair, or port web applications to utilize the latest advances in web technology.

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    Progent's Microsoft and Cisco authorized experts provide several ways to help medium-size and large businesses create a cost-effective and productive in-house Computer Support Help Desk. Progent's help desk consulting services include Return on Investment analysis, process analysis and improvement, executive reporting, education of in-house staff, and documentation of processes. Progent's Software Selection and Deployment Services help organizations sift through the various high-quality Help Desk software packages available and decide which packages might be excessively costly, lack critical features, or align badly with your organization's corporate culture. Progent also provides temporary staffing for businesses who want to augment their in-house Help Desk staff for occasional tasks or to substitute for absent or indisposed personnel.

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    Dynamics GP 2015 R2 introduces a revamped architecture that improves cloud integration, works with the most popular smart phones and tablets, allows single login with Azure AD, and tightens security and compliance. Dynamics 2015 R2 also streamlines reporting, includes nine new Workflows, expands the Web Client, and delivers more than 100 improvements to various applications. Progent's Microsoft-certified and Cisco-certified consultants have the broad technical skills and hands-on experience to address the critical IT and business issues involved with upgrading to Microsoft Dynamics GP 2015 R2 and can assist you to carry out a smooth migration that will maximize the business value of your investment in this mission-critical platform.

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    Progent's Jabber consultants offer online or onsite support to help businesses of any size to design, deploy, manage, update or debug Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent offers advanced support for the technologies that make up creating a cohesive Cisco Jabber collaboration solution including Cisco network devices and management software, Microsoft Office applications, Windows and Mac computers, iOS and Google Android smartphones, SIP trunking, WiFi systems, security and compliance, cloud integration, telepresence systems, PBX systems, disaster recovery preparedness, and the many other components of a cohesive collaboration ecosystem.

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    Progent's Microsoft-certified consultants have over 10 years of experience providing messaging solutions for companies that range from small offices to global enterprises. Progent offers economical consulting for all editions of Exchange Server to enhance email and virus protection, configure fault tolerant email systems, and facilitate off-site and mobile email access. Progentís Exchange support services can assist you in designing and implementing a migration from an outdated SMPT server or unsupported Microsoft Email software such as Exchange 2003 to Exchange Server 2016. Progent offers integration help for Windows 8, Windows 7, and Windows XP clients running Outlook and can help you configure Outlook Web App (OWA) for all major web browsers. For email virus defense, spam blocking and outbound data leak prevention, Progent offers Email Guard managed services.

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