Immediate Remote Support for Midland Texas Information Networks
Urgent Online Help for Midland SystemsFor companies in Midland Texas, Progent provides online support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, plus the assistance of CISSP-accredited cybersecurity experts to handle advanced security design and diagnostic jobs.

Progent's remote technical support experts offer excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated tools necessary to resolve most information system issues rapidly. This lowers direct costs since service calls use up fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your company benefits additionally with indirect costs by minimizing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support expertise is especially helpful for businesses that are dependent on public clouds for critical infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.

Progent's billing policy for online help is designed to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you are billed just for the services that you receive. In contrast to many remote support organizations, Progent asks for no startup fee or minimum job duration. Progent's one-minute granularity and simple model for billing save you from scenarios where quick fixes somehow turn into big bills. Progent's skill at solving problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a collection of optimized technologies and field-proven methodologies that promote the maximum level of effectiveness for online technical support and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's Technical Response Center to access your system remotely without violating corporate security.

Progent's powerful customer support database system keeps comprehensive histories for all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of support provided to each customer by any engineer. This archive of anomalies and fixes is structured as a readily accessible support database that allows Progent's remote technical professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's extensive list of accreditations and close relationships with major technology companies including Cisco and Microsoft open up additional vast technical knowledge bases and permit quick response from vendors' in-house engineering staff so Progent's online service specialists can find the most efficient solutions in the least time.

Online services provided by Progent to clients in Midland Texas include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same advanced technology deployed by many of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the entire malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious network management activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to help assess your company's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup system that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Billing rates for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these important fields of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Call Center or enhancing your existing one, evaluating or modifying Call Center application software to address the unique requirements of your business, or adding occasional online staff to reinforce your in-house Call Center resources to handle unusually busy events such as software transitions, major updates, or installing brand new applications.

    Progent's Call Center team of experienced information technology consultants gives your clients in Midland Texas instant contact with an efficient technical support group with substantial background offering phone consulting and remote diagnostics for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center recognition as a key driver of company productivity, and Progent's target is to fix instead of merely annotate technical problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Team provides remote advanced consulting support and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, custom development, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Midland Texas remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your business so your computer maintenance is proactive and automated. By exposing possible issues before they result in full-scale emergencies, remote monitoring can head off stressful and costly service breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems that incorporate multiple platforms.
How Your Midland Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Midland Texas, Progent's online network support specialists are ready to deliver expert and cost-effective system support the instant your business has to have it. More than 15 years of providing online repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access technology to solve computer problems quickly while eliminating the cost and lost productivity associated with on-premises service visits.

Even if your Midland business has a regular independent consultant or employs a full time IT staff that know how to handle typical network problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the expertise to deal with sudden network crises or especially tough integration projects.

Details of Progent's Remote Network Support for Midland Texas
Progent's phone support, Internet-based troubleshooting, network security consulting, and network administration services give offices in Midland Texas unparalleled leverage for your support investment. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk services and system management, Progent's experts can deliver your office enterprise-level IT support while permitting you to avoid the cost and administration overhead of running a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical knowledge, fine tuned support tools, and familiarity with corporate IT allow offices to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

How Does Our Company Start Getting Remote Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.



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    Progent's ProSight Email Guard solution uses the technology of leading information security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter.

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    Windows Hyper-V 2016 incorporates key features initially designed for and refined on Azure, among the world's largest public clouds. This dramatically improves the ability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by improving security, availability, expandability, manageability, reliability and disaster recovery. Progentís Microsoft-certified consulting team can assist you to evaluate the benefits of Hyper-V 2016 for your business, set up test systems to verify the ability of Hyper-V 2016 to support your vital applications, plan an efficient network architecture for a cloud-centric or hybrid installation, develop and execute a non-disruptive migration plan, train your IT management and support staff, and deliver ongoing consulting and troubleshooting services to make sure that your Hyper-V 2016 investment gives you maximum business value.

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    The server cluster feature set built into the Datacenter and Enterprise editions of MS Windows Server 2008 has been dramatically redesigned to streamline the installation, configuration, and management of server clusters that offer improved levels of network availability, security, efficiency, and versatility. New or improved capabilities include cluster verification, revamped configuration and deployment, improved cluster administration, redesigned cluster infrastructure for maximum availability, hardened security and quorum structure, fewer failure points, greater storage and memory capacity, and improvements for geographically dispersed clusters. Progent's Microsoft-certified consultants can help your company evaluate the business benefits of Windows clustering, design and implement an installation, train your IT staff to manage your cluster environment, provide ongoing consulting and technical help services, and create and validate a workplace recovery plan.

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    Progent's Private Cloud Hosting and Management outsourcing offers complete hosting of a small or mid-size organization's servers in a solution that gives the maximum level of dependability and expandability and is also easy to transfer to another host. Progent's Private Cloud Hosting options are based upon mature virtualization architectures that allow small and midsize companies with mixed- platform environments to economize dramatically on the costs of capital equipment, system support, and IT administration while benefiting from world-class fault tolerance and an unmatched degree of vendor flexibility.


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