Immediate Remote Support for Midland Texas Information Networks
For organizations in Midland Texas, Progent provides online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with complex networking issues, plus the services of CISA and CISSP-accredited security consultants to help with advanced security design and troubleshooting issues.
Progent's online support experts provide exceptional leverage because they possess the practical background and are equipped with the advanced tools required to solve most network issues quickly. Efficient support reduces immediate expenses since service calls require minimal billable minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization saves even more with incidental costs by minimizing or avoiding system outages and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online technical support experience is especially helpful for organizations that rely on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's billing model for online help is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay only for the services that you actually get. In contrast to many online service companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing prevent situations where quick repairs manage to turn into substantial tabs. Progent's penchant for disposing of problems efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized tools and field-tested processes which ensure the maximum degree of efficiency for online technical support and troubleshooting for information networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's Technical Response Center to interface to your network without breaching corporate security.
Progent's sophisticated technical support database application stores detailed records of the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of all help provided to each Progent client by every engineer. This database of problems and solutions is structured as a readily searchable proprietary database that enables Progent's remote support experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close associations with major industry leaders including Cisco and Microsoft open up additional vast support databases and permit priority access to manufacturers' internal product engineers so Progent's online service specialists can determine the most efficient solutions quickly.
Remote technical services available from Progent to companies in Midland Texas include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified online support engineers can provide computer problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help your company with a wide variety of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint 2016 migration consulting, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable desktop consulting and support services to assist your business to deploy, configure, repair, and administer workstations and notebooks based on Windows. Progent's PC desktop support services include offering Microsoft Windows 10 integration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking consultants, and indicates a person's network technology knowledge at the expert level. Cisco-qualified CCIEs can resolve even the most challenging challenges associated with network design, installation, administration, protection, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or locating software updates. CCIEs provide exceptional value because their deep expertise allows them to find solutions for problems quickly. In typical cases, less qualified consultants can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can connect to your environment by means of state-of-the-art remote troubleshooting tools in order to perform quick, secure, and affordable analysis and remediation.
West Texas Contact Information:
Progent offers consulting services and onsite technical support throughout West Texas.
Progent locations in West Texas
Progent's Cisco CCIEs offer help for the complete line of Cisco's popular selection of networking devices by delivering consulting services such as:
CISSP and ISSAP Certified Network Security Engineers
Progent's accredited CISM and CISSP cybersecurity consultants can provide a variety of security solutions to improve the defenses of your Windows, macOS and OS X, Linux network against internal or external threats or help your business to recover quickly following a damaging breach. Security support services offered by Progent cover thorough information security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recovery from malicious assaults; integrating firewalls; designing secure mechanisms for off-site and mobile access; defending your messaging system against viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Progent can provide expert remote consulting services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that utilize on-premises IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a consistent runbook for recovering applications and services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and patches and can produce reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer online support services to cover a broad array of information technologies including network infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server economization and easy administration in networks that incorporate Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with migration from older systems to Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving network problems enables quick escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support costs.
Important Linux versions for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services designed to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by many of the industry's top corporations. Progent's ProSight line of IT management outsourcing services covers all critical areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with government and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows clients to execute major projects within budget and on time. Progent's project-based online consulting services include:
How Your Midland Business Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk service offerings for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Call Center consulting services can support you in building an effective new Help Desk or enhancing your established organization, identifying or modifying Call Center application software to meet the particular needs of your business, or adding occasional online personnel to reinforce your internal Help Desk Call Center team during unusually busy situations like software transitions, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of experienced information technology consultants gives your clients in Midland Texas immediate assistance from an efficient support group with substantial background delivering phone consulting and remote diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center the reputation as a key enabler of business success, and Progent's aim is to resolve instead of simply track network problems.
- Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting Team provides phone-based advanced engineering expertise and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's consulting, custom development, and education services, visit Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in Midland Texas online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your environment so your network support is proactive and automated. By detecting potential trouble spots before they grow into network outages, automated monitoring can avoid stressful and costly network breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or networks that incorporate a variety of OS platforms.
To get in touch with Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Midland Texas, Progent's online computer support engineers can provide expert and economical system support the moment your organization has to have it. More than a decade of delivering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to repair network problems quickly while avoiding the cost and lost productivity associated with on-site support visits.
Even if your Midland organization relies on a local freelance support technician or maintains a full time organization that know how to handle day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to fix sudden network emergencies or particularly challenging integration problems.
Benefits of Progent's Network Help for Organizations in Midland Texas
Progent's remote support services enable your Midland business to experience the advantages of timely, world-class IT support without the expense of managing an in-house IT organization. Your information system will acquire greater business worth by being increasingly available, productive, and secure. Benefits to your business include:
- Convenient virtual expansion of your on-site IT resources
For most businesses in Midland Texas, nearby computer support resources, whether made up of independent consultants or a full-time IT staff, can resolve the majority of network problems. On the other hand, serious problems may strike when local resources are too busy or unavailable, and some problems may involve technology that is unfamiliar to your onsite support technicians. In these situations, Progent's on-call support professionals provide a convenient, quick, and economical solution to augment your local help and to transfer valuable knowledge to increase your ability to resolve downstream issues in-house.
- Less Reliance on Individual Consultants
For IT support, smaller organizations often rely on individual freelance consultants. Although independent consultants have less overhead than larger consulting firms and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another customer, sick, on a trip, or in class, the absence of fallback personnel may force your company to wait for assistance during an emergency. As your network grows, system downtime and problems with critical applications become more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a ready source of reserve support expertise to make sure your IT system remains up and running.
- Create a Solid Basis for Smooth Expansion
Businesses typically start with an IT system implemented on a shoestring budget. Lacking a proper framework, band-aid repairs often get thrown on top of a shaky foundation. As a network grows, stability and scalability issues can impede the productivity of the business. Such badly built systems require careful assessment, intelligent long-term planning, and wide IT expertise to upgrade to a system infrastructure able to deliver the stable foundation to meet current business demands and simplify future growth.
- Work with Solution Providers Instead of Product Vendors
Smaller companies need advice and technical training to navigate through an ever more complicated array of product alternatives available for promoting business growth and enhancing productivity. Businesses hardly need a computer engineer who is attempting to earn a commission on a certain vendor's technology. Network support and product selling can lead to a situation where the recommended
solution is built around a predetermined technology instead of the genuine requirements of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to align IT expertise with the best needs of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT expertise, refined remote support tools, and familiarity with enterprise networking enable offices to escape the pitfalls of exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of real-world industry background, at the front lines of IT support, performing a wide variety of technical tasks for an extensive array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This guarantees that you get not only expert IT help, but also a support engineer with field-tested methods for applying computer knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for phone service and in-person visits per minute. Consequently, you are charged just for delivered services. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for services delivered during regular business hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you will not be tempted to allow minor problems to fester.
- Full Records of IT Services
Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small service firms who offer minimal documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by each staff member to each customer. The discipline of detailing and organizing service activity results in more efficient service and avoids a variety of typical problems such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide 24x7 network monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing possible issues before they result in downtime, network monitoring can keep your information network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.