Immediate Remote Support for Midland Texas Information Networks
For companies in Midland Texas, Progent provides online support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, plus the assistance of CISSP-accredited cybersecurity experts to handle advanced security design and diagnostic jobs.
Progent's remote technical support experts offer excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated tools necessary to resolve most information system issues rapidly. This lowers direct costs since service calls use up fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your company benefits additionally with indirect costs by minimizing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support expertise is especially helpful for businesses that are dependent on public clouds for critical infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.
Progent's billing policy for online help is designed to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you are billed just for the services that you receive. In contrast to many remote support organizations, Progent asks for no startup fee or minimum job duration. Progent's one-minute granularity and simple model for billing save you from scenarios where quick fixes somehow turn into big bills. Progent's skill at solving problems quickly means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a collection of optimized technologies and field-proven methodologies that promote the maximum level of effectiveness for online technical support and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's Technical Response Center to access your system remotely without violating corporate security.
Progent's powerful customer support database system keeps comprehensive histories for all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of support provided to each customer by any engineer. This archive of anomalies and fixes is structured as a readily accessible support database that allows Progent's remote technical professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's extensive list of accreditations and close relationships with major technology companies including Cisco and Microsoft open up additional vast technical knowledge bases and permit quick response from vendors' in-house engineering staff so Progent's online service specialists can find the most efficient solutions in the least time.
Online services provided by Progent to clients in Midland Texas include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote service experts offer network repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of affordable desktop support services to assist you company to deploy, integrate, repair, and administer desktop PCs and laptops powered by Windows. Progent's desktop support services include offering Windows 10 migration help plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the management of your desktops and cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure consultants, and indicates a consultant's network technology skills at the expert level. CCIEs can resolve the most complex problems surrounding network planning, installation, administration, security, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating problems with IOS network administration tools and developing alternate approaches or identifying software updates. Cisco CCIEs offer exceptional value since their deep experience enables them to fix problems quickly. In common cases, less experienced engineers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can tie into your network using state-of-the-art remote support technology to perform fast, safe, and affordable analysis and remediation.
West Texas Contact Information:
Progent offers consulting services and onsite technical support throughout West Texas.
Progent locations in West Texas
Progent's Cisco-qualified CCIEs can provide help for the complete line of Cisco's market leading selection of infrastructure appliances by delivering services that include:
CISM and CISSP Premier Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security services that can enhance the safety of your Windows, Apple macOS and OS X, Linux network against internal or external threats or assist your company to recuperate rapidly following a serious breach. Security support services available from Progent include: thorough network security and compliance analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recuperation from virus and worm attacks; setting up firewalls; designing safe mechanisms for remote and mobile access; guarding your messaging infrastructure from spam and DHA attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert online consulting services to help organizations of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that utilize on-premises resources along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for restoring services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to cover a wide spectrum of information technologies including network infrastructure, messaging solutions, network and process security, plus UNIX and Microsoft Windows integration. For server economization and simplified administration in networks that include Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can offer emergency remote assistance analyzing anomalies within UNIX/Linux networks based on leading versions of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same advanced technology deployed by many of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the entire malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious network management activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to help assess your company's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup system that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Billing rates for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these important fields of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Midland Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Help Desk Call Center support programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Call Center or enhancing your existing one, evaluating or modifying Call Center application software to address the unique requirements of your business, or adding occasional online staff to reinforce your in-house Call Center resources to handle unusually busy events such as software transitions, major updates, or installing brand new applications.
Progent's Call Center team of experienced information technology consultants gives your clients in Midland Texas instant contact with an efficient technical support group with substantial background offering phone consulting and remote diagnostics for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center recognition as a key driver of company productivity, and Progent's target is to fix instead of merely annotate technical problems.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Team provides remote advanced consulting support and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, custom development, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Midland Texas remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your business so your computer maintenance is proactive and automated. By exposing possible issues before they result in full-scale emergencies, remote monitoring can head off stressful and costly service breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems that incorporate multiple platforms.
To get in touch with Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Midland Texas, Progent's online network support specialists are ready to deliver expert and cost-effective system support the instant your business has to have it. More than 15 years of providing online repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access technology to solve computer problems quickly while eliminating the cost and lost productivity associated with on-premises service visits.
Even if your Midland business has a regular independent consultant or employs a full time IT staff that know how to handle typical network problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the expertise to deal with sudden network crises or especially tough integration projects.
Details of Progent's Remote Network Support for Midland Texas
Progent's phone support, Internet-based troubleshooting, network security consulting, and network administration services give offices in Midland Texas unparalleled leverage for your support investment. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk services and system management, Progent's experts can deliver your office enterprise-level IT support while permitting you to avoid the cost and administration overhead of running a full-service in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Midland Texas and is also ideal for customers in geographic regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a wide array of Microsoft support utilities, technical information, and continuing training.
- By the Minute Rates to Reduce Costs
Progent offers remote help on a per-minute billing plan, so you pay only for the support you use. Progent asks for no minimum charge for phone support and asks for no ongoing retainer for services provided during normal working hours. This protects you from facing big bills for quick repairs.
- Availability of Cisco Network Architecture Experts
Progent's certified experts for Cisco offers help from on-staff specialists who have experience in planning, deploying, and supporting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic consulting services consist of system integration, MS Exchange consulting, corporate security planning, and Help Desk Co-management services. Progent's Experts Team can provide in-depth consulting expertise in specific business applications. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project and Project Online Expertise
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Management and Application Development
MySQL Management and Software Programming
Apple Mac Consulting
Amazon MWS Programming and Debugging
By providing a full service one-stop resource for network generalists and application experts, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that align with the unique needs of your company.
- State of the Art Remote Connectivity Software
Protected remote connectivity permits Progent's support experts to see precisely what your customers see. This makes it easier to produce fast fixes to problems that could otherwise require a costly personal visit. Sophisticated online access tools and experienced technicians combine to allow Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in offsite support and remote system analysis.
- Support for Mainstream VPN Products
Progent supports safe VPN access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24x7 Support for High System Availability
For companies with mission-critical applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help produce high network availability.
- Help Desk Outsourcing
Progent's Help Desk support services are intended specifically for budget-constrained companies whose workers need immediate access to a Help Desk service with expert phone support and full escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical knowledge, fine tuned support tools, and familiarity with corporate IT allow offices to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Start Getting Remote Computer Help from Progent?
- Certified Knowledge of Microsoft's Full Family of Servers
Progent can provide world-class expertise for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises help by the minute. Consequently, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and asks no monthly commitment for support services provided during normal business hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast solutions so you will not be tempted to allow simple problems to fester.
- Full Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or local service organizations who offer minimal documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service documentation sent by each consultant to each client. The practice of documenting and archiving support records allows more effective support and eliminates a variety of common problems such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer 24x7 system monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your IT network from painful and costly availability losses.
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.