Fast Online Technical Support for Midland Texas IT Networks
Immediate Phone Consulting for Midland NetworksFor businesses located in Midland Texas, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle complex networking issues, plus the services of CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting issues.

Progent's remote support engineers offer excellent value because they possess the practical background and are equipped with the sophisticated tools needed to solve the majority of information system problems rapidly. Efficient support reduces direct costs because service calls require fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company saves even more in incidental costs by minimizing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive remote technical support know-how is especially important in environments that depend on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's pricing policy for remote help is structured to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the support that you actually get. Unlike many online support firms, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for billing eliminate situations where fast repairs manage to end up as big bills. Progent's penchant for disposing of problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of optimized tools and field-proven methodologies which permit the highest level of effectiveness for online engineering help and repair for computer systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's remote service group to connect to your company's computer system without breaching system security.

Progent's sophisticated technical support reporting application includes thorough records for all support that Progent's customers have received. Progent's staff consultants have access to the details of assistance delivered to every client by every consultant. This archive of anomalies and resolutions is organized as an easily accessible internal database that permits Progent's online technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's extensive list of accreditations and working associations with major vendors including Cisco and Microsoft make available additional massive technical support databases and allow priority response from manufacturers' internal engineering staff so Progent's remote consulting experts can arrive at optimal solutions quickly.

Remote services offered by Progent to companies in Midland Texas include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology used by some of the world's leading corporations. The ProSight portfolio of outsourced network management services addresses all critical facets of information technology including email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to provide centralized management and comprehensive security for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and debug their connectivity hardware like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that any looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology enables customers to complete major projects economically and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service options for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle complex issues.

    Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Call Center team of experienced network professionals provides your clients in Midland Texas immediate contact with a dependable technical support resource with substantial experience offering telephone-based support and remote diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center recognition as a major contributor to company success, and Progent's intent is to fix and not simply record IT issues.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team offers remote professional consulting expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for familiar Microsoft applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, custom development, and training services, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Midland Texas remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your business so your computer support is proactive and automated. By uncovering emerging issues before they cause network outages, system monitoring can minimize inconvenient and expensive service crises. Progent can also utilize system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or networks based on a variety of platforms.
How Your Midland Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Midland Texas, Progent's phone-based computer support specialists are ready to provide professional and affordable system help the instant your business requires it. More than a decade of providing online repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to repair network problems quickly while avoiding the cost and lost productivity associated with on-premises support visits.

Even if your Midland business works with a regular independent support technician or employs a full time organization that can handle day-to-day network problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to resolve sudden system emergencies or particularly challenging integration projects.

Advantages of Progent's IT Support for Offices in Midland Texas
Progent's online IT consulting services allow your Midland business to enjoy the benefits of on-call, expert network support without the expense of maintaining a full-time IT staff. Your network will acquire added strategic worth by being more reliable, efficient, and protected. Benefits to your business include:

  • Convenient remote expansion of your on-site IT resources
    For most businesses in Midland Texas, nearby network support providers, whether consisting of freelance consultants or an internal maintenance staff, can resolve typical network problems. On the other hand, serious problems may strike when local resources are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your local service personnel. In these cases, Progent's on-call service specialists provide an easy, fast, and affordable solution to supplement your local help and to pass on valuable information to increase your capability to resolve downstream problems locally.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller businesses often rely on independent freelance service providers. Although independent consultants carry less internal costs than big consulting organizations and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If an independent consultant is busy with another customer, ill, on a trip, or in training, the lack of reserve personnel may require your business to go without assistance during an emergency. As your business expands, system downtime and trouble with critical software become more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a dependable source of reserve support experts to insure your network remains available.

  • Build a Solid Basis for Smooth Expansion
    Companies typically start with an information architecture created on a shoestring budget. Lacking a robust framework, band-aid fixes can get thrown onto an unstable foundation. As a company grows, stability and expandability issues can hinder the success of the business. These poorly built environments require careful analysis, smart strategic planning, and broad-based technical expertise to upgrade to a network architecture that can offer the solid foundation to handle current business requirements and ease future growth.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller businesses require guidance and technical training to navigate through an increasingly complicated array of technology options capable of promoting business success and improving efficiency. Businesses do not need a network engineer who is attempting to sell a specific vendor's technology. IT support and product sales can result in a scenario where the proposed solution is built around a predetermined product instead of the genuine requirements of a client. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to align technical expertise with the real needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical knowledge, fine tuned support tools, and familiarity with corporate IT enable companies to escape the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional background, at the front lines of IT service, performing a wide variety of IT projects for a large mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support personnel. This guarantees that you get not only expert IT capability, but also a consultant with proven approaches for applying technical knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site visits per minute. Consequently, you owe just for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services provided during regular working hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast solutions so you won't be tempted to permit simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Businesses who utilize trusted independent consultants or who maintain internal IT staffs benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, secure, and efficient.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 remote monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they result in downtime, network monitoring can save your IT network from stressful and expensive service disruptions.
How Does My Business Start Receiving Online Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.

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