Fast and Affordable Remote Troubleshooting for Midland Networks
Fast Remote Technical Support for Midland NetworksFor businesses located in Midland or anywhere in the state of Texas, Progent provides remote help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote support to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the services of CISA and CISSP-accredited security experts to help with advanced security design and troubleshooting jobs.

Progent's remote support experts offer exceptional leverage due to the fact that they have the practical background and have access to the advanced tools required to resolve the majority of information system issues rapidly. Efficient support reduces direct costs because service calls accumulate minimal billable minutes. Online support also avoids the expense of dispatching a consultant to your site. Your company benefits even more with incidental expenses by minimizing or eliminating system outages and associated losses resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote consulting experience is especially valuable for organizations that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's billing model for remote support is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are invoiced exclusively for the support that you receive. Unlike many online support firms, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and simple policy for billing eliminate scenarios where quick fixes somehow end up as large tabs. Progent's skill at handling problems quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven processes which allow the maximum degree of efficiency for remote technical support and repair for information networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to communicate with your computer system without violating corporate security.

Progent's advanced service reporting system stores extensive documentation describing all support that Progent's customers have received. Progent's staff service personnel have access to the details of services provided to each Progent customer by any Progent consultant. This archive of problems and fixes is structured as an easily accessible internal database that allows Progent's remote support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with important industry leaders including Cisco and Microsoft make available additional massive support knowledge bases and allow quick response from vendors' in-house engineering staff with the result that Progent's remote consulting specialists are able to find the best solutions in the least time.

Online support services available from Progent to clients in Midland and throughout the state of Texas include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the world's leading enterprises. Progent's ProSight suite of outsourced network management services covers all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also help your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to deliver centralized control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so any looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of information technology allows customers to execute critical projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progentís Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Call Center team of experienced network experts provides your customers in Midland or anywhere in the state of Texas fast access to an effective network service resource with extensive background providing telephone-based consulting and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a major contributor to business performance, and Progent's target is to fix instead of simply annotate technical issues.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group offers online advanced consulting expertise and training in key application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for popular Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's consulting, custom development, and education services, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Midland, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to fit your business so that your network maintenance is proactive and automated. By exposing looming issues before they grow into network outages, system monitoring can head off inconvenient and costly network breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or environments that incorporate a combination of OS platforms.
How Your Midland Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online support with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Midland or throughout the state of Texas, Progent's online computer support specialists can provide professional and affordable IT help whenever your business requires it. More than a decade of providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online access technology to repair computer problems rapidly while avoiding the cost and lost time that comes with in-person service calls.

Even if your Midland company relies on a local freelance consultant or maintains an in-house IT staff that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to handle sudden system crises or especially challenging integration problems.

Advantages of Progent's Network Help for Businesses in Midland
Progent's online support services allow your Midland organization to have the advantages of on-call, expert IT support without the expense of maintaining an in-house IT organization. Your network will derive added business worth by being more available, productive, and secure. Benefits to your business include:

  • Seamless remote expansion of your on-site IT resources
    With most businesses in Midland and throughout Texas, local network service resources, whether made up of outside consultants or an in-house IT staff, can take care of the majority of technical issues. On the other hand, major troubles may strike when your regular support personnel are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your usual support personnel. In these situations, Progent's on-call support professionals offer a convenient, quick, and budget-friendly way to augment your local resources and to transfer valuable information to improve your capability to deal with future issues locally.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller companies commonly depend on individual freelance consultants. Although independent service people carry smaller overhead than big service companies and can often charge marginally less, they are often overbooked, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the absence of backup personnel may require your business to wait for help during an IT crisis. As your company expands, network unavailability and trouble with vital applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a dependable source of reserve service experts to insure your network remains available.

  • Create a Scalable Basis for Smooth Expansion
    Organizations often start with an information system created on a shoestring budget. Lacking a robust framework, band-aid repairs often get piled on top of a shaky foundation. As a network grows, reliability and scalability issues can hinder the success of the business. These badly designed systems need proper analysis, intelligent long-term planning, and broad-based technical knowledge to upgrade to a network architecture able to provide the stable foundation to handle vital business demands and simplify future expansion.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller businesses require advice and technical education to negotiate an increasingly complicated maze of product alternatives available for promoting business success and enhancing efficiency. They do not need a computer engineer who is trying to sell a specific vendor's products. Network consulting and product sales can result in a situation where the proposed solution is designed around a predetermined product instead of the genuine needs of a business. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to align technical expertise with the best interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical expertise, refined support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier experts average more than ten years of real-world professional background, in the trenches of IT service, executing a broad variety of IT tasks for an extensive mix of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This guarantees that you get not only world-class IT help, but also a consultant with proven methods for applying computer knowledge to resolve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site help per minute. Consequently, you are invoiced just for received services. Progent does not demand a higher rate for after-hours or urgent support, and within California or in regions where Progent provides in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be tempted to allow simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent faces little competition. Businesses who utilize familiar freelance consultants or who maintain in-house support personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, protected, and productive.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock system monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your information network from stressful and expensive availability disruptions.
How Does My Business Begin Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.