For small companies located in Midland Texas, Progent offers support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for complex connectivity issues, plus the services of CISSP and CISM-certified security engineers to handle high-level security architecture and business continuity preparedness.
Progent's online technical support services offer excellent value because they have the practical background and the advanced technology to solve most network issues quickly. Efficient support reduces immediate costs since service calls accumulate fewer chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your office. Your organization benefits even more in indirect costs by minimizing or avoiding system outages and associated losses stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management.
Progent's billing model for online help is designed to maximize the impact of your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged only for the services that you actually get. In contrast to many online service companies, Progent asks for no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for billing save you from scenarios where quick fixes somehow turn into substantial bills. Progent's skill at solving problems quickly translates into your company spending less cash.
Progent's Online Technical Support Technologies
Over the years, Progent has fine tuned an arsenal of customized technologies and field-proven processes which promote the maximum degree of effectiveness for online engineering help and troubleshooting for small and midsize company information systems. Progent provides safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity allows the experts of Progent's online support team to connect to your company's computer system without breaching system security.
Progent's advanced customer support reporting application includes comprehensive histories of the service that Progent's customers have been provided. Progent's team service personnel have access to the specifics of services rendered to each client by every Progent consultant. This history of anomalies and repairs is organized as an easily accessible support database that allows Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and close relationships with important industry leaders such as Cisco and Microsoft make available other vast support knowledge bases and permit fast access to vendors' internal engineering staff so Progent's online service specialists are able to determine the most efficient solutions quickly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Midland Texas or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's remote support professionals have credentials in an extensive array of technologies. This broad scope of capability enables Progent's engineers to resolve virtually any emergency that may crop up in a small business information system. Certifications awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Professional.
To provide assistance to companies with mixed-platform environments, Progent also offers the support of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Remote support available from Progent to clients in Midland include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services address a broad range of computer technology such as system architecture, messaging systems, system and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware economization and simplified administration, and migration from older applications to current Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for resolving network problems enables quick escalation, when required, to consultants with appropriate experience to tackle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can provide emergency phone-based help for troubleshooting problems affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- RedHat Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking professionals, and indicates a consultant's networking knowledge at the master level. CCIEs can resolve even the most difficult issues surrounding network infrastructure planning, deployment, maintenance, protection, and repair. Cisco CCIEs work closely with Cisco's internal support staff in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their deep expertise permits them to solve even the most intractable problems quickly. In typical instances, less experienced service providers can struggle for many hours or even days with the same tasks that a CCIE can dispose of in minutes.
Few consulting providers make Cisco CCIEs accessible to support small and medium sized companies. Progent can provide quick phone access to a Cisco CCIE so you can receive urgent assistance for serious network infrastructure problems that are impacting business efficiency but are beyond the scope of your ordinary network maintenance resources. Progent's Cisco CCIE support experts can connect to your network using sophisticated on-line troubleshooting tools in order to provide quick, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide consulting for the entire range of Cisco's industry-leading family of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote service engineers can deliver computer system troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help your company with a wide range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint 2016 migration consulting services,
SharePoint 2019 planning and deployment, Microsoft Teams integration, Skype for Business planning and deployment consulting, Lync Server management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a full range of online PC desktop support such as Microsoft Windows 7 integration, moving to 64-bit desktop software, integrating Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's accredited CISSP, ISSAP, and CISM security consultants offer a range of system protection services that can improve the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or assist you to recuperate rapidly following a serious penetration. Security services offered by Progent cover thorough network security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; integrating firewalls; establishing safe architectures for off-site and mobile communication; protecting your messaging infrastructure from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support services to help organizations of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine local IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent can provide the skills of world-class remote consulting professionals for special IT projects that small businesses frequently need. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology allows clients to execute critical initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Midland Texas Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Call Center support programs for small businesses with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk services are designed for smaller companies who lack the money or time to assemble and manage an internal Call Center but who need fast response from a reliable Call Center with proficient phone support plus the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Help Desk Call Center or improving your existing one, selecting or enhancing Help Desk Call Center application software to address the unique needs of your corporation, or adding temporary online staff to supplement your internal Help Desk team during demanding scenarios like software transitions, major updates, or rolling out new applications.
Progent's Help Desk Call Center staff of experienced network consultants gives your workers in Midland Texas instant communication with a reliable support group with substantial experience delivering telephone-based consulting and remote troubleshooting for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk the reputation as a major driver of business efficiency, and Progent's aim is to solve rather than just document technical problems.
Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting staff offers phone-based professional engineering expertise and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Microsoft Office Excel. To read more about Progent's expertise, customization, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac experts can support the creative elements of Macintosh systems by offering phone-based consulting support and education in graphics, sound, and video. Progent's support professionals can provide help in a large selection of Macintosh applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific jobs like scanning or digitizing audio/video or putting together an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent offers companies in Midland Texas remote network and server monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, customized by Progent for your business so your computer support is proactive rather than reactive. By exposing emerging trouble spots before they evolve into network outages, automated monitoring can head off stressful and expensive network failures. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or systems powered by a combination of platforms.
To contact Progent about emergency phone-based expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
West Texas Contact Information:
Progent offers consulting services and onsite technical support throughout West Texas.
Progent locations in West Texas