For small businesses located in Midland Texas, Progent offers help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for complex connectivity issues, plus the services of CISSP and CISM-certified security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's remote support services represent exceptional leverage because they have the practical background and the advanced technology to resolve the majority of network problems rapidly. Efficient support reduces immediate costs because service calls accumulate fewer chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company saves additionally in indirect costs by minimizing or eliminating system outages and associated losses due to business disruption, upset clients, unproductive workers, and de-focused management.
Progent's pricing policy for remote help is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you owe just for the support that you actually get. Unlike typical remote support organizations, Progent requires no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing do away with situations where quick solutions manage to turn into large invoices. Progent's skill at handling technical issues quickly translates into your company conserving money.
Progent's Remote Technical Support Technologies
Over time, Progent has developed an array of optimized technologies and field-tested methodologies that permit the highest level of efficiency for online engineering help and troubleshooting for small company computer networks. Progent provides secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity enables the staff of Progent's online support team to communicate with your network without breaching network security.
Progent's proprietary technical support reporting application stores extensive histories describing the service that Progent's customers have received. Progent's authorized consultants have the benefit of the history of assistance provided to every Progent client by any consultant. This archive of trouble tickets and fixes is organized as a readily searchable internal knowledge base that permits Progent's online technical experts to share their experiences with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and working associations with key vendors including Cisco and Microsoft permit access to additional massive technical databases and permit quick access to manufacturers' in-house support staff so Progent's remote service experts can determine the best solutions promptly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Midland Texas or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT support, go to Immediate Emergency Support.
Phone-based Support Services Offered Progent
Progent's remote technical support experts offer advanced credentials in an extensive set of products and technologies. This breadth of IT skills permits Progent's engineers to handle almost any emergency likely to occur in a small business information system. Credentials held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, CCDA and CCDP.
To provide assistance to customers with mixed-operating system networks, Progent also offers the support of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote technical support services provided by Progent to customers in Midland include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a broad array of information technology including network architecture, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and easy administration, and migration from legacy systems to current MS Windows or Linux solutions. Progent's group-based approach to resolving network problems enables fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can provide urgent remote assistance for diagnosing anomalies affecting UNIX/Linux systems powered by leading variants of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure consultants, and indicates an individual's network technology knowledge at the master level. Cisco qualified CCIEs can handle even the most difficult problems surrounding network design, installation, administration, protection, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or locating software updates. Cisco qualified CCIEs are an exceptional value because their deep expertise allows them to resolve even the most intractable problems quickly. In many instances, less experienced engineers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few consulting providers make CCIEs accessible to help small and medium sized businesses. Progent offers fast phone contact with a Cisco authorized CCIE so your company can receive urgent assistance for serious network problems that are lowering business productivity but are outside the comfort zone of your local network service personnel. Progent's Cisco CCIE consultants can communicate with your computer system using advanced remote troubleshooting technology to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading selection of connectivity appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN solutions.
Certified MS Windows Support
Progent's Microsoft-premier online support professionals can provide computer problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist you with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration consulting,
SharePoint Server 2019 design and integration, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of remote desktop services including Windows 7 integration, moving to 64-bit workstation applications, integrating Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier Network Security Engineers
Progent's qualified CISSP, ISSAP, and CISM security engineers can provide a range of security solutions to strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows network against internal or external threats or help your company to clean up quickly following a damaging penetration. Security support services offered by Progent cover in depth network security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recuperation from malicious attacks; setting up firewalls; designing secure mechanisms for off-site and mobile communication; guarding your messaging infrastructure against spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support to help companies of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that utilize physical IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the services of world-class online consulting experts for special IT projects that small companies frequently request. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology allows clients to complete critical initiatives economically and on time. Progent's special remote engineering services include:
How Your Midland Texas Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center service options for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Call Center services are well suited for smaller companies who lack the resources to build and maintain an in-house Help Desk Call Center but who need fast access to a dependable Call Center with proficient telephone support plus the technical depth to escalate the most challenging tasks to high-level engineers.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an efficient new Call Center or revamping your established one, evaluating or modifying Help Desk software to address the special requirements of your company, or adding occasional phone support staff to work with your existing Help Desk Call Center resources to deal with demanding scenarios like software transitions, mass updates, or rolling out new applications.
Progent's Help Desk team of veteran network experts offers your customers in Midland Texas rapid access to a reliable support group with years of experience offering telephone-based help and remote troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center perception as a crucial enabler of business productivity, and Progent's intent is to fix instead of simply record network issues.
Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts Group provides online and in-depth engineering expertise and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, Word, and MS Office Excel. To learn additional information about Progent's consulting, programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Apple Mac professionals can nurture the artistic components of Macintosh systems by offering phone-based help services and education in imaging, audio, and video. Progent's support professionals can provide help in a range of Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common procedures like capturing or digitizing audio/video or configuring an audio/video post production studio.
Remote Network Monitoring Support
Progent can provide businesses in Midland Texas remote network monitoring services powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent for your business so that your computer support is proactive rather than reactive. By anticipating looming trouble spots before they evolve into full-scale emergencies, proactive monitoring can head off stressful and costly information system breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or environments powered by a variety of OS platforms.
To get in touch with Progent about urgent online help with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent.
West Texas Contact Information:
Progent offers consulting services and onsite technical support throughout West Texas.
Progent locations in West Texas