For small and midsize businesses in Midland Texas, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex connectivity problems, as well as the assistance of CISSP and CISM-certified security engineers to help with high-level security design and disaster recovery planning.
Progent's remote technical support services represent excellent value due to the fact that they have the practical background and the advanced tools to solve most information system problems rapidly. This reduces immediate expenses because solutions require a smaller number of billable minutes. Remote help also avoids the expense of sending an engineer to your site. Your company benefits additionally with indirect costs by minimizing or eliminating system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent bills by the minute for phone consulting, so you pay exclusively for the support that you actually get. In contrast to many remote support companies, Progent imposes no startup fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing do away with scenarios where speedy. minor solutions somehow end up as major bills. Progent's skill at handling problems quickly translates into your company saving cash.
Progent's Remote Support Tools
Through years of experience, Progent has developed a set of optimized tools and proven methodologies that permit the maximum level of effectiveness for online help and troubleshooting for small business IT systems. Progent offers protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access permits the consultants of Progent's Technical Response Center to interface to your system without violating system security.
Progent's highly evolved customer support reporting system keeps thorough records describing all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the records of assistance rendered to every Progent client by every engineer. This history of trouble tickets and responses is stored as a conveniently retrievable internal knowledge base that allows Progent's remote support engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft permit access to other vast technical support knowledge bases and allow priority response from vendors' internal support staff with the result that Progent's remote service experts can come up with the best solutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Midland Texas or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT support, visit Immediate Urgent Support.
Phone-based Support Services Provided by Progent
Progent's remote technical service experts have advanced credentials in an extensive set of technologies. This breadth of capability permits Progent's consultants to tackle almost any problem likely to take place in a small business network. Certificates held by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to companies with mixed-OS networks, Progent also offers the services of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Remote technical support services provided by Progent to customers in Midland include:
Additional Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a wide range of information technology such as system architecture, email solutions, network and process security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware consolidation and simplified management, and transitioning from legacy applications to the latest Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical issues enables quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent remote help for resolving problems within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and validates a consultant's technical skills at the expert level. Cisco CCIEs know how to resolve even the most complex challenges occurring in network planning, integration, management, security, and troubleshooting. CCIEs work with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network management utilities and developing alternate approaches or locating software patches. Cisco qualified CCIEs provide excellent cost-effectiveness since their broad expertise permits them to fix the most complex problems rapidly. In common instances, less qualified engineers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes.
Few support providers make Cisco CCIEs accessible to assist small and mid-size businesses. Progent offers fast phone access to a Cisco-qualified CCIE so your company can get urgent assistance for complex network infrastructure issues that are crippling worker productivity but are beyond the comfort zone of your regular computer maintenance providers. Progent's Cisco CCIE engineers can interface to your computer system by means of state-of-the-art on-line support technology to provide fast, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's popular selection of networking appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network technology.
Authorized Windows Expertise
Progent's Microsoft-expert remote support experts can deliver computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of support engineers who can assist your company with a broad range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration expertise,
SharePoint 2019 planning and integration, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of online desktop support and troubleshooting services including Windows 7 integration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's certified CISM and CISSP security engineers can provide a variety of system protection solutions that can strengthen the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist you to clean up quickly following a serious breach. Security solutions offered by Progent include: thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recuperation from malicious attacks; configuring firewalls; establishing secure techniques for off-site and mobile access; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting to help companies of any size connect their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine local resources as well as cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent offers the services of seasoned online consulting experts for contract projects that small businesses often need. Progent's rates for ongoing consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these special areas of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Midland Texas Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center support alternatives for small businesses with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are ideal for smaller companies who don't have the money or time to build and maintain an in-house Call Center but who want quick communication with a reliable Call Center with professional telephone support as well as the in-depth expertise to escalate complex problems to advanced engineers.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk consulting support can assist you in creating an efficient new Call Center or improving your established one, selecting or enhancing Call Center application software to meet the special needs of your company, or providing occasional phone support staff to supplement your in-house Call Center team to deal with demanding situations such as software transitions, major updates, or rolling out new business software.
Progent's Help Desk staff of veteran network professionals gives your workers in Midland Texas immediate contact with a dependable support resource with substantial background offering phone help and remote diagnostics for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk the reputation as a key driver of business productivity, and Progent's aim is to fix rather than just record technical problems.
Business Applications Services: Education, Customization, and Integration
Progent's Applications Consulting Group provides phone-based and in-depth consulting expertise and education in special application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom programming, and training for Microsoft applications such as CRM, MS Office Project, Word, and MS Excel. To find out more concerning Progent's consulting, customization, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac professionals can support the creative facets of Macintosh systems by offering remote consulting services and education in imaging, sound, and video. Progent's consultants offer assistance in a variety of Macintosh applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special jobs such as capturing or digitizing audio/video or establishing an audio/video post production facility.
Remote Network Monitoring Support
Progent can provide companies in Midland Texas remote network monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so your computer support is proactive rather than reactive. By spotting possible trouble spots before they evolve into downtime, automated monitoring can head off inconvenient and expensive information system crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems that support a variety of OS platforms.
To contact Progent about emergency phone-based support with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent.
West Texas Contact Information:
Progent offers consulting services and onsite technical support throughout West Texas.
Progent locations in West Texas