Expert Remote Help for Midland, Texas Networks from Certified Consultants
Small businesses have traditionally been ignored by major network service organizations. Many small companies permit themselves to grow overly reliant on individual consultants or small consulting firms who don't have the size or extensive knowledge to respond quickly or effectively to network emergencies. Still other small companies resort to mass-market support providers that employ technicians able to provide standardized solutions to ordinary problems but who do not have the experience and technical scope to handle the diversity of environments and absence of standards typical of small business IT systems.
Progent's proven approach to providing affordable and effective technical support to small businesses has made Progent one of the premiere Microsoft-certified IT service organizations in the industry. Progent has delivered remote help to businesses in every state in the U.S. (refer to Progent's client testimonials).
For mid-size and large businesses, Progent can provide co-sourcing services to reinforce the skills of your in-house network support personnel. Co-sourcing can reduce expenses and minimize technical risks for big projects such as application development, disaster recover/business continuity preparedness, security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition offer access to certified experts to help your company to design and implement a sensible cloud computing strategy.
Main Technical Areas Serviced by Progent for Midland, Texas Business Networks
As a Microsoft-certified Partner computer support firm with a large team of Cisco CCIE networking consultants and Apple certified consultants, Progent provides emergency troubleshooting and low-cost online consulting to Midland, TX small businesses for a broad range of computer technologies including:
Service Delivery Alternatives for Midland, Texas Companies
Progent has a selection of options for providing small businesses with affordable computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's paradigm for delivering IT support services is built on the Call Center structure common to big IT support organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid support, comprehensive activity records, dependable follow-up, and tight cost monitoring across an array of IT service delivery modes that include online troubleshooting, in-person help, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support professionals can help clients to analyze and repair hardware and software problems without the expense or time loss of on-premises support calls. The experience of Progent's network consultants allows them to resolve most IT issues rapidly. For complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-accessible signup procedure for first-time clients to accommodate urgent network problems and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Find out more information about Progent's online network support services.
- Onsite Service
Progent offers onsite technical support for registered clients in larger cities in the U.S. Progent's on-site service personnel can operate in tandem with Progent's online support experts to deliver small businesses the best of both worlds: on-premises service technicians when you require them as well as the on-line help of Progent's seasoned staff of IT engineers, security professionals, and business software developers. The wait time for in-person support calls is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent customer for onsite service. Find out more details concerning why to register for Progent's in-person network support.
- Help Desk
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems. For details, visit Help Desk Services.
- IT Consulting Services
Progent offers small and midsize companies affordable access to enterprise-class IT professionals who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network protection engineering, non-stop network consulting, virtual server strategies, plus configuration, customization and training for business applications including financials, ERP, business analytics, sales automation, and productivity packages. Progent can help with one-time projects such as office moves and massive software migrations, longer term initiatives like management analytics software development and customization, relational database software development and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and system management, or urgent response such as data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for mission-critical applications like Microsoft Exchange Server and MS SQL to provide small and midsize companies with higher levels of availability, protection, and performance than is possible with the class of internal data center that is achievable for most small and midsize companies. Since Progent uses the same data centers that support the equipment of some of the planet's biggest IT companies, Progent can eliminate the expense of building and managing the infrastructure needed for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that patches and service packs stay updated, security and performance is constantly monitored, and systems and data files are consistently archived and ready for full and prompt recovery. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting for all of a small organization's servers in an environment that not only delivers the highest level of availability and expandability but that is also easy for clients to transfer to another support provider or to move in-house when your situation warrants it. Progent's Private Cloud hosting is founded on proven virtual server technologies that permit businesses with multi-vendor networks to benefit dramatically on the expense of hardware, system maintenance, and IT management while getting enterprise-class dependability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed service, can support the mixed- platform and loosely standardized networks common with smaller companies, and retains control of the licenses in the client's hands so that moving to a different virtualized system is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still offering all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced remote consulting support to help businesses of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that utilize physical resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's low-cost ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the complete malware attack progression including protection, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security vendors to deliver web-based management and world-class security for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that all potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is designed to evaluate your company's ability to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex collection of network products including firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance experts can provide a company-wide perspective on system security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and statutory requirements for network data security and incident reporting.
The breadth and depth of Progent's consulting staff bring a powerful set of benefits to organizations trying to maximize the productivity of their IT system within an affordable budget. These advantages include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, at the forefront of network service, executing a wide variety of technical projects for an extensive mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its support team. This means that you get not just world-class IT skills, but also a support engineer with field-tested approaches for fixing real-world IT problems rapidly.
Find out more concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to bill for remote service and on-premises visits by the minute. As a result, you are billed only for received services. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no sign-up charge and requires no retainer for services provided during normal working hours. Many service organizations demand large minimum payments or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates king-size invoices for fast repairs. Another benefit of granular pricing is that you will be less tempted to permit minor problems to fester until they grow into big ones.
Learn more about Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Support
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local service organizations who offer scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation sent by each consultant to every client. The discipline of documenting and archiving support records allows more efficient support and avoids a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
Learn additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to clients. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent has few competitors. Small companies who utilize freelance service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.
Find out additional information about Progent's knowledge transfer services.
How to Contact Progent
In case your Midland, Texas business needs to contact Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Fast Online Network Help
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).