Professional Online Help for Midland, Texas Small Business Computers from Certified Consultants
Small companies have typically been overlooked by large IT service firms. Many small companies permit themselves to grow overly reliant on individual consultants or small support organizations who don't have the bandwidth or extensive knowledge to react promptly or effectively to network emergencies. Still other small businesses resort to mass-market service firms that employ technicians able to provide by-the-numbers solutions to common problems but who do not have the experience and technical scope to handle the variety of environments and lack of standards typical of small business IT networks.

Progent's time-tested methodology for delivering low-cost and successful technical support to small companies has made Progent one of the most respected Microsoft-certified network service organizations in the United States. Progent has provided online help to companies in every state in the United States (refer to Progent's customer testimonials).

For larger businesses, Progent offers co-sourcing and project management services to add to the skills of your in-house network service team. This can reduce expenses and help meet schedules for major IT initiatives such as application programming, disaster recovery planning and testing, security audits, office consolidations, or technology migrations.

Progent can in addition offer access to certified experts to help your company to design and implement a sensible cloud computing strategy.

Primary Technologies Serviced by Progent for Midland, Texas Businesses
A Microsoft-certified Partner computer support firm with a world-class group of Cisco Certified CCIE network consultants and Apple certified engineers, Progent offers emergency assistance and low-cost remote consulting to Midland, TX businesses for a broad range of computer technologies including:

Service Delivery Options for Midland, Texas Companies
Progent has a selection of options for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for providing network support is based on the Call Center structure familiar to big IT organizations. Progent's Help Desk Call Center Service Model promotes rapid response, thorough activity documentation, reliable follow-through, and strict expense control for an array of network service delivery options that include online troubleshooting, on-premises help, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned support professionals can assist clients to troubleshoot and fix network issues without the expense or delay of on-premises service calls. The experience of Progent's IT consultants allows them to handle most network issues rapidly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based registration procedure for new customers to accommodate emergency network problems and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Find out more information about Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent provides onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's online support engineers to give small businesses the optimal solution: on-premises service professionals when you require them as well as the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business application programmers. The response time for in-person support calls is typically less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite service. Find out more about how to sign up for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. for more information, visit Online Help Desk Services for Small Businesses.

  • IT Consulting Services
    Progent provides small companies budget-friendly availability of enterprise-class IT professionals who can deliver assistance with vital technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network protection consulting, high availability it system engineering, server virtualization strategies, plus configuration, programming and training for business applications including financials, operations, business analytics, sales automation, and productivity software. Progent can help with short-term projects such as office moves and major system migrations, extended initiatives such as business information application development and customization, relational database application programming and administration services, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or urgent response like data restoration and virus removal.

  • Application Hosting
    Progent can host vital applications such as Exchange and MS SQL to provide small and midsize companies with higher levels of availability, protection, and performance than is possible with the class of internal data center that is achievable for most small businesses. Because Progent utilizes the same facilities that support the gear of some of the planet's biggest information technology companies, Progent can save you the cost of creating and managing the systems needed for enterprise-class environmental control, power backup, and redundant Internet access. For managed applications, Progent can also see to it that upgrades and revisions remain updated, security and performance is constantly monitored, and systems and data files are consistently archived and ready for complete and rapid recovery. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize company's servers in a setting that not only delivers the top degree of availability and scalability but that is in addition convenient for customers to migrate to another service firm or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is built around tested virtual server techniques that allow businesses with multi-vendor environments to save dramatically on the expense of capital equipment, system maintenance, and network management while getting world-class reliability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed package, can handle the mixed- platform and non- standardized environments common with smaller businesses, and retains control of the licenses in the client's possession so that migrating to a different virtual system is quick, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced online support services to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that combine local resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to address the complete malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security companies to provide web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and office productivity applications important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated array of network technologies including firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's CISSP-Premier cybersecurity experts, CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-certified information assurance professionals can provide a company-wide perspective on network protection and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and government mandates for network information protection and reporting.

The breadth and size of Progent's consulting staff bring a powerful array of advantages to organizations trying to maximize the business value of their IT system within a reasonable budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional background, at the front lines of network service, executing a wide range of IT projects for a large array of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This means that you get not only expert IT capability, but also a consultant with field-tested approaches for fixing real-world network problems efficiently. Find out more details concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to charge for online support and in-person visits by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no sign-up fee and requires no retainer for services delivered during regular working hours. Many service firms demand substantial minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity avoids king-size invoices for quick repairs. Another benefit of granular pricing is that your company are less inclined to permit simple issues to stay unaddressed until they become big ones. Learn more concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who provide scant documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support reports given by every consultant to each client. The discipline of detailing and organizing service activity allows more efficient service and avoids a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent can focus on providing high-value skills where Progent faces few competitors. Small businesses who utilize independent service providers or who employ in-house support staffs gain when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient. Learn more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Midland, Texas business needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Help
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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  • ASA and PIX Firewalls Remote Technical Support
    Firesight Onsite Technical Support

    Progentís experienced Cisco network security consultants offer high-level PIX and ASA Firewall consulting support covering architecture, configuration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector attack protection, and safe connectivity services. Ranging from compact, easy-to-install desktop appliances for small and home offices to modular gigabit products, Cisco PIX and ASA Firewalls provide advanced protection, performance, and high reliability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built operating system, eliminating common OS-specific security gaps.

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    Exchange 2003 Computer Consultant

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    Nagios and MRTG are powerful, free monitoring utilities that run under the Linux OS and can be used to monitor UNIX environments, Microsoft Windows networks, or mixed-platform networks where the Linux OS and Microsoft Windows coexist. Nagios lets network managers to monitor network services including POP3, HTTP, SSH, and PING. MRTG permits you to graph the bandwidth in and out of SNMP-enabled network appliances such as servers, routers, and switches. Progent's system integration experts can help you use both these utilities to streamline and troubleshoot your system.

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    Exchange 2007 Network Consulting

    Progent's expert support team can help you define and implement an efficient in-place Exchange Server 2007 migration plan that avoids productivity downtime, simplifies ongoing service demands, and makes your Exchange 2007 Server easy to administer. For complex multi-server or multi-site upgrades, Progent offers the background to complete your move quickly and economically. Progent's Microsoft Exchange Server 2007 support, repair, and design offerings include assistance with the integration of outside vendor add-ons to Microsoft Exchange 2007 Server that are in keeping with your business goals.

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    Virtual Support Desk Support and Help

    Progentís Help Desk Co-management service makes it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top shared professional services automation platform for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.

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    Progent's Juniper Networks-authorized network consultants can help you to design and deploy Juniper Firewall and VPN platforms, optimize and support your infrastructure, and upgrade smoothly from outdated devices to current versions. Progent's Junos OS consultants can also offer expertise with Juniper's flagship network operating system to help you to streamline the administration and improve the security of your Juniper VPN appliances firewalls, and routers. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS operating system productss and can help organizations manage environments that incorporate a combination of Juniper's software platforms.

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    Small to middle size businesses can now enjoy all the advantages of System Center Operations Manager and in addition have fast access to Progentís Microsoft Certified IT support experts. With Progent's economically priced network service packages, small businesses can choose a simple System Center Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing package. Progent supports System Center Operations Manager 2007 to offer small business networks enterprise-class availability, security, and productivity.

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    Before Progentís MOM-based solution, network issues were handled reactively, once workers were impacted by them. With the help of proactive, automated alerts and trend analyses sent by Microsoft Operations Manager, Progent can now fix server issues before they becomes critical enough to disrupt network availability. Because of MOM, Progent can resolve potential problems before customers know that the problems are there. Progent supports MOM 2005 and MOM 2000 to deliver small company IT systems enterprise-class reliability, safety and productivity.

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