Midland, TX Online Support from World-class Computer Network Service Consultants
Progent's computer network tech support services can deliver your Midland, TX business affordable and consistent support from Microsoft and Cisco certified computer professionals. By delivering IT support service when you need it, offering advanced knowledge for critical technologies, offering value-added services such as 24x7 network monitoring, and invoicing only for services you use, Progent offers your Midland, Texas business an affordable option for optimizing the productivity and profitability of small business networks. Whether you run a local system, rely on cloud resources, or manage a hybrid cloud/on-premises solution, Progent is the intelligent way for businesses and local governments to create and maintain a robust and secure IT system and to benefit from fast availability of the seasoned support typically available only to enterprises who can maintain a large in-house IT organization.
For mid-size and large companies, Progent can provide co-sourcing support to supplement the technical skills of your in-house IT service personnel. This can save money and help meet schedules for big projects like application programming, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also provide access to accredited experts to assist your company to design and implement a sensible cloud computing strategy.
Primary IT Areas Supported by Progent for Office Networks in Midland, Texas
Progent offers the services of accredited consultants for all aspects of network technology found in small companies. Technologies supported by Progent's consultants include:
Service Delivery Options for Midland, Texas Businesses
Progent has a variety of options for providing small and midsize businesses with cost-effective IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for providing network support services is based on the Help Desk Call Center operational structure common to big IT organizations. Progent's Help Desk Call Center Service Mechanism ensures rapid response, comprehensive activity documentation, reliable follow-through, and strict cost control across a range of network support delivery modes that include remote troubleshooting, on-premises help, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center offers emergency and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can assist clients to troubleshoot and fix network issues without the cost or delay of travel for onsite support visits. The experience of Progent's IT engineers makes it possible to handle most IT problems rapidly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-accessible registration process for first-time customers to accommodate emergency situations and Progent charges per minute with zero startup fees or time minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Learn additional details concerning Progent's remote computer troubleshooting expertise.
- Onsite Support
Progent offers on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service technicians can work in tandem with Progent's online support engineers to deliver small businesses the ideal combination: on-premises service professionals when you require them as well as the on-line expertise of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The wait time for on-site support visits is usually less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises service. Learn more concerning how and why to register for Progent's in-person network service.
- Help Desk
Progent's Standard Help Desk Services offer small businesses a complete solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. To learn more, see Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small and midsize businesses affordable availability of enterprise-class IT professionals who can provide help with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security engineering, high availability network engineering, virtualization strategies, plus integration, programming and support for small business software including accounting, ERP and MRP, business analytics, CRM, and office productivity software. Progent can provide assistance with short-term projects including site moves and massive software upgrades, extended projects such as management analytics application programming and support, database software programming and administration support, and web design, continuing support including System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and system management, or emergency services such as disaster recovery and malware removal.
- Application Server Hosting
Progent can host key applications such as Exchange Server and SQL Server in order to provide small businesses with higher degrees of reliability, security, and recoverability than is feasible with the class of in-house data center that is achievable for the majority of small and midsize organizations. Since Progent uses the same facilities that host the gear of many of the planet's biggest IT companies, Progent can save you the expense of creating and maintaining the systems required for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions stay current, security and efficiency is constantly monitored, and systems and data files are regularly backed up and available for complete and rapid restoration. Find out additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting for all of a small company's production servers in a setting that not only delivers the highest level of availability and scalability but that is in addition simple for clients to migrate to another service firm or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting service is built around proven virtualization techniques that permit small businesses with multi-vendor environments to save significantly on the costs of hardware, infrastructure support, and network management while achieving world-class dependability and an unparalleled degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed service, can handle the mixed- OS and loosely standardized environments common with small businesses, and retains control of the licenses in the client's hands so that migrating to a new virtualized host is fast, safe, and affordable. This eliminates becoming a captive to a specific hosting provider while still offering all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent offers advanced online consulting support to help businesses of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine local IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's affordable ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the complete threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security companies to provide web-based control and comprehensive security for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further level of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so that all looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with information security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery system that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Midland, Texas Small Businesses
Progent's staff size, depth of technical expertise, and familiarity with enterprise network support allow small companies to avoid the problems associated with over reliance on small support firms or independent engineers.
Teaming with Progent allows your company to:
- Avoid Excessive Reliance on Individual Support Consultants
For network services, small businesses sometimes rely excessively on independent engineers. Though freelance service providers carry lower overhead than larger support firms and can afford to bill apparently lower rates, they are frequently stretched to far to react rapidly to urgent problems. If a freelance consultant is busy with different customer, ill, on travelling, or in training, the lack of replacement personnel may require your business to wait for help in case of an emergency. The more your company grows, system unavailability or difficulties with line-of-business programs become more expensive. The money you believed you were conserving on a freelancer can disappear quickly due to lower productivity. Also, when freelance engineers confront unfamiliar technologies, the unavailability of a big consulting team to fall back on for help forces them to train on the job while your organization winds up with the costs for their continuing education.
- Gain Access to Certified Professionals in Sophisticated Information Technology Issues
The majority of smaller service organizations or freelance engineers specializing in small company network consulting may excel at delivering connect-the-dots fixes but lack the seasoning to deal efficiently with complicated network environments with a variety of platforms, multiple locations, Voice over IP implementations, mobile workforces, interconnected accounting and analytical applications, data-driven web sites, and specialized line-of-business software. Progent's experience with global enterprises and Progent's large team of experts can be valuable to your business because big-company networks are inherently complicated, integration issues demand in-depth understanding of in numerous technical disciplines, and achieving an acceptable degree of robustness, availability, and security calls for enterprise-proven leading practices.
- Build a Solid Basis for Seamless Growth
Small companies often begin with an IT system cobbled together on a shoestring budget. Without a carefully designed basis, a sequence of improvised fixes commonly get tossed onto of a weak structure. As a company grows, reliability and scalability issues can undermine the productivity of the organization. Such networks require proper evaluation, intelligent strategic planning, and broad-based experience to upgrade to an IT infrastructure that can provide the solid basis to meet current business needs and ease future expansion.
- Team with Solution Finders, Not Product Vendors
Small companies require guidance and education to navigate through an ever more complex maze of IT options available for enabling business growth and improving efficiency. Businesses do not need a network consultant or support firm that tries to promote a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells consulting and services only. This permits Progent to match technical services with the real needs of clients. Mixing IT consulting and product selling can lead to a situation where the proposed solution is based on a predetermined vendor instead of being based on the true requirements of a client.
In case your Midland, Texas company wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Fast Online Network Assistance
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).