Midland, TX Remote Help from Certified Network Service Experts
Progent's network tech support services can provide your Midland, TX company affordable and consistent access to enterprise-class computer engineers. By delivering IT consulting help when you need it, offering advanced knowledge for mission-critical applications, offering unique services such as automated server monitoring, and invoicing only for services you receive, Progent offers your Midland, Texas business an affordable option for optimizing the productivity and profitability of small-scale office networks. If you run a local datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the smart choice for businesses to create and maintain a robust and secure information system and to have fast access to the skilled support typically available only to businesses who can maintain a large in-house IT staff.
For larger businesses, Progent offers co-sourcing and project management services to reinforce the skills of your internal network service staff. Co-sourcing can cut costs and help meet schedules for big projects such as application development, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or software migrations.
Progent can also provide the services of certified consultants to assist your business to plan and execute a sensible cloud computing strategy.
Main Products and Technologies Serviced by Progent for Business Networks in Midland, Texas
Progent's nationwide team of certified support professionals offers help for virtually all facets of network technology found in companies of all sizes. Areas supported by Progent in and around Midland include:
Support Delivery Options for Midland, Texas Businesses
Progent has a selection of options for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's paradigm for delivering IT support services is built on the Help Desk Call Center structure common to larger IT support organizations. Progent's Help Desk Service Model ensures fast response, comprehensive activity records, dependable follow-through, and tight cost control for a range of IT support delivery alternatives that include online troubleshooting, in-person help, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and routine remote service for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support experts can assist customers to troubleshoot and repair network problems without the expense or delay of travel for onsite service visits. The background of Progent's network engineers allows them to resolve most IT issues rapidly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible registration procedure for first-time customers to address emergency network problems and Progent bills per minute with no startup fees or time minimums, so you pay only for the help you receive. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security professionals. Find out additional details concerning Progent's online network support services.
- Onsite Service
Progent offers onsite technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's remote service experts to deliver small and midsize businesses the ideal combination: hands-on support professionals when you need them as well as the remote help of Progent's seasoned team of IT consultants, security specialists, and business software developers. The response time for in-person service calls is usually under one business day. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises service. Find out more details about how to sign up for Progent's in-person computer support.
- Help Desk Call Center
Progent's Help Desk Call Center Services are designed for all businesses and local governments who require prompt and dependable access to a professional Help Desk Call Center with efficient phone support, online repair tools, and enough technical strength for full escalation. Because small and midsize businesses usually have tight IT funds and can provide scant management attention for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective option to make sure that small business computer systems stay up and running. Learn more concerning Progent's Help Desk Call Center outsourcing services.
- IT Consulting Expertise
Progent offers small and midsize businesses budget-friendly access to world-class consultants who can provide assistance with vital technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, company-wide network protection engineering, high availability it system consulting, server virtualization solutions, plus integration, customization and training for small business programs including accounting, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects such as site relocations and massive software upgrades, longer term initiatives such as management reporting software development and support, relational database application development and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and network management, or urgent services like disaster recovery and virus removal.
- Application Server Hosting
Progent offers hosting for critical applications such as Exchange Server and Microsoft SQL to provide small and midsize businesses with higher levels of availability, protection, and performance than is feasible with the class of internal data center that is practical for the majority of small and midsize companies. Since Progent uses the same facilities that host the gear of many of the world's biggest information technology companies, Progent can save you the investment in building and maintaining the infrastructure needed for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and revisions stay updated, protection and efficiency is constantly monitored, and systems are consistently archived and ready for full and rapid restoration. Learn additional information about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting services for all of a small or midsize company's production servers in an environment that not only delivers the highest level of fault-tolerance and scalability but that is also easy for customers to transfer to a different support provider or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting is structured around tested virtual server techniques that allow businesses with mixed environments to save dramatically on the costs of capital equipment, infrastructure support, and network management while getting world-class reliability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered service, can handle the multi- platform and non- standardized networks typical of small companies, and retains control of the software in the client's possession so that migrating to a different virtualized system is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still offering all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent offers expert remote support to help organizations of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that utilize physical IT assets along with cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's affordable ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete malware attack progression including blocking, identification, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management staff and your Progent consultant so that all potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity applications important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated array of network technologies including firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Premier security consultants,
CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals offer a company-wide perspective on system protection and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and government requirements for network information security and reporting.
The scope and size of Progent's engineering team offer a powerful array of benefits to customers wishing to maximize the productivity of their information system within an affordable budget. These advantages include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry background, in the trenches of network support, executing a broad range of technical projects for a large mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This ensures that you get not just expert IT skills, but also a support engineer with field-tested methods for fixing actual IT problems rapidly.
Learn additional information about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person help by the minute. Consequently, you pay just for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for services provided during regular business hours. Many support firms demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates king-size invoices for quick repairs. An additional benefit of granular billing is that clients are not tempted to allow incipient issues to stay unaddressed until they grow into big ones.
Read more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Network Support
Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or local service organizations who provide scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation given by each consultant to each customer. The discipline of detailing and organizing service activity allows more effective service and eliminates a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
Learn more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to focus on delivering high-value services where Progent faces few competitors. Small companies who work with independent service providers or who employ in-house IT staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more robust, secure, and productive.
Find out more details about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Midland, Texas company wants to contact Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Network Support
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).