Immediate, Affordable Remote Network Assistance for Midland, Texas Small Companies
For over two decades, Progent has focused on providing enterprise-quality computer support services to customers who have small-company IT budgets. Progent has developed a unique service system that includes a cost-effective, tightly connected virtual office network, custom remote repair tools, a large team of engineers accredited in a wide array of IT disciplines, a Help Desk Call Center operational model that promotes responsiveness and ensures follow-through, a worldwide team of remote service professionals, on-site service options for the majority of most zip codes in the United States, and a corporate culture focused on fixing technical issues in the shortest time and at the lowest cost to customers.
For medium-size and enterprise companies, Progent offers co-sourcing support to supplement the skills of your internal IT service personnel. This can reduce expenses and minimize technical risks for major projects such as application design and development, business continuity planning, network security evaluations, office consolidations, or technology migrations.
Progent can also offer access to accredited experts to help your company to design and implement a sensible cloud computing strategy.
Core Technologies Supported by Progent for Office Networks in Midland, Texas
Progent offers the support of accredited consultants for all aspects of network technology found in small companies. Products and technologies supported by Progent include:
Support Delivery Options Available for Midland, Texas Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's model for providing IT support is based on the Help Desk operational structure familiar to big IT support groups. Progent's Help Desk Call Center Service Mechanism promotes fast response, thorough service documentation, reliable follow-through, and tight cost monitoring across a range of IT service delivery options that include remote troubleshooting, on-premises support, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center provides urgent and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's certified service experts can assist clients to analyze and fix hardware and software problems without the cost or time loss of travel for onsite support visits. The background of Progent's network engineers allows them to resolve the majority of network issues rapidly. For the toughest problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based registration procedure for first-time clients to address emergency situations and Progent bills by the minute with no sign-up charges or time minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn additional information about Progent's remote computer troubleshooting expertise.
- Onsite Service
Progent provides onsite computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service technicians can work in tandem with Progent's remote support experts to give small companies the ideal combination: hands-on service professionals when you need them as well as the on-line help of Progent's worldwide team of IT consultants, security professionals, and business application developers. The response time for in-person service calls is usually under one business day. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more about how and why to sign up for Progent's in-person network service.
- Help Desk
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex problems. For details, refer to Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small businesses budget-friendly access to world-class consultants who can provide assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network security engineering, high availability it system design, server virtualization solutions, plus configuration, programming and support for business software such as financials, ERP, management reporting, sales automation, and productivity packages. Progent can help with one-shot projects including office moves and massive system migrations, longer term initiatives such as management analytics application programming and support, relational database application development and administration services, and web development, continuing support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or urgent response like disaster recovery and virus cleanup.
- Application Server Hosting
Progent offers hosting for vital applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small companies with greater degrees of availability, protection, and recoverability than is feasible using the type of internal data center that is practical for the majority of small and midsize companies. Because Progent utilizes the same facilities that support the equipment of some of the world's biggest information technology organizations, Progent can save you the cost of creating and managing the infrastructure needed for world-class cooling, electrical failover, and redundant Internet access. For managed application servers, Progent can also see to it that patches and service packs stay current, protection and performance is continually monitored, and systems and data files are regularly backed up and available for full and rapid recovery. Find out additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize organization's production servers in an environment that not only delivers the highest level of fault-tolerance and extensibility but that is also convenient for customers to migrate to another support provider or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is based on proven virtualization technologies that permit companies with multi-vendor networks to save significantly on the expense of hardware, infrastructure maintenance, and network administration while achieving world-class reliability and an unparalleled degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered service, can support the multi- OS and loosely standardized environments common with small businesses, and retains control of the licenses in the client's hands so that moving to a different virtualized host is quick, reliable, and affordable. This avoids ending up a prisoner of a single hosting service while still offering all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert online support services to help businesses of any size connect their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine physical resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's low-cost ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire threat lifecycle including protection, detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, optimize and debug their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that any looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated collection of infrastructure technologies including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide view of network protection and can assist with complex security programs like SIEM solutions to help companies meet business standards and government mandates for network information security and incident reporting.
The scope and depth of Progent's consulting staff offer a unique set of benefits to organizations wishing to increase the productivity of their information system within a reasonable budget. These benefits include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Premier experts average more than ten years of real-world industry experience, in the trenches of network support, executing a broad range of technical projects for an extensive array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its support team. This ensures that you get not just expert technical skills, but also a consultant with field-tested approaches for fixing actual IT problems efficiently.
Read additional information concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to bill for remote service and on-site help per minute. As a result, you pay exclusively for delivered services. Progent does not demand a higher rate for after-hours or priority service, and Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for services delivered during regular working hours. Many service firms demand large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids big bills for quick fixes. Another benefit of granular pricing is that clients are not tempted to permit incipient issues to fester until they become big problems.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of IT Support
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or small support organizations who provide scant documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports given by every staff member to each client. The practice of detailing and organizing support records results in more effective support and avoids a variety of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Small businesses who utilize freelance consultants or who employ in-house support personnel gain when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, secure, and productive.
Read more about Progent's knowledge transfer services.
Get in Touch with Progent
If your Midland, Texas company needs to contact Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Network Help
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).