Expert Remote Service for Midland, Texas Small Business Computers from World-class Consultants
Small companies have traditionally been underserved by large network support organizations. Some small companies allow themselves to become overly dependent on freelance engineers or small consulting firms who don't have the bandwidth or comprehensive skill sets to react promptly or effectively to network emergencies. Other small companies turn to mass-market service providers that employ personnel able to offer by-the-numbers fixes for ordinary problems but who do not have the experience and technical scope to deal with the diversity of environments and absence of standardization typical of small business information networks.
Progent's proven approach to providing affordable and successful technical support to small businesses has made Progent one of the most respected Microsoft-certified IT service firms in the industry. Progent has provided remote support to companies in every state in the country (refer to Progent's client testimonials).
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to supplement the skills of your internal IT support staff. Co-sourcing can save money and minimize technical risks for big IT initiatives like software programming, disaster recover/business continuity preparedness, security audits, office consolidations, or software migrations and upgrades.
Progent can also offer access to certified consultants to help your business to design and implement a sensible cloud strategy.
Main Technical Areas Serviced by Progent for Midland, Texas Business Networks
As a Microsoft-certified Partner IT service firm with a large group of Cisco Premier CCIE networking experts and Apple certified consultants, Progent offers emergency troubleshooting and low-cost online consulting to Midland, TX companies for a wide array of information technologies such as:
Service Delivery Options Available for Midland, Texas Businesses
Progent offers a selection of options for providing small businesses and local governments with cost-effective IT services for technical support, system architecture, hosting, and IT administration. Progent's model for delivering computer support is based on the Help Desk operational structure common to big IT organizations. Progent's Help Desk Support Model promotes rapid response, comprehensive service documentation, consistent follow-through, and strict expense control across an array of IT support delivery modes that include online troubleshooting, on-premises support, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center offers urgent and routine online service for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support professionals can help clients to analyze and repair network issues without the cost or time loss of on-premises support calls. The experience of Progent's network consultants allows them to handle the majority of IT problems rapidly. For complex issues, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-based registration procedure for first-time clients to address urgent network problems and Progent charges by the minute with no sign-up charges or minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Find out more information about Progent's online network support expertise.
- Onsite Service
Progent offers on-site technical support for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can work in tandem with Progent's online support engineers to deliver small companies the best of both worlds: in-person service technicians when you need them as well as the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business software programmers. The response time for on-site support calls is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite support. Learn more details about why to sign up for Progent's in-person computer service.
- Help Desk
Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues. For details, see Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small businesses affordable availability of world-class consultants who can deliver help with vital products and technologies such as
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network security engineering, non-stop network design, server virtualization strategies, plus configuration, customization and support for small business programs including accounting, operations, management reporting, CRM, and productivity software. Progent can help with short-term projects such as office relocations and massive software upgrades, longer term projects like management information application development and support, database application development and administration services, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or urgent response like disaster recovery and malware cleanup.
- Application Hosting
Progent offers hosting for vital applications such as Exchange Server and Microsoft SQL to provide small and midsize companies with higher levels of reliability, security, and recoverability than is feasible using the type of internal data center that is practical for most small businesses. Because Progent uses the same data centers that support the gear of many of the planet's biggest IT organizations, Progent can eliminate the investment in building and maintaining the infrastructure needed for world-class environmental control, power backup, and redundant Internet connectivity. For hosted applications, Progent can also see to it that upgrades and revisions stay current, protection and efficiency is continually tracked, and systems are regularly backed up and available for complete and rapid recovery. Find out additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize organization's servers in a setting that not only delivers the top degree of availability and expandability but that is in addition simple for customers to transfer to a different support firm or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that permit small businesses with multi-vendor networks to benefit significantly on the costs of hardware, system support, and network management while achieving world-class availability and an unprecedented level of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered package, can support the mixed- platform and loosely standardized environments common with small companies, and keeps ownership of the licenses in the customer's possession so that moving to a new virtualized host is fast, reliable, and affordable. This avoids becoming a captive to a specific hosting provider while still offering all the savings associated with SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert remote support services to help companies of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that combine physical IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's value-priced ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the entire threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious management activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security vendors to provide web-based management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so any looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an increasingly complex array of network technologies such as firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity consultants,
CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance experts offer a business-wide perspective on system security and can help with advanced security projects such as SIEM solutions to help companies comply with business guidelines and government mandates for IT information protection and reporting.
The breadth and size of Progent's engineering team offer a powerful array of benefits to customers wishing to maximize the productivity of their IT system within a realistic budget. These advantages include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Premier experts average more than ten years of hands-on professional experience, in the trenches of network service, executing a broad variety of technical projects for an extensive mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class IT help, but also a support engineer with field-tested methods for solving actual IT problems rapidly.
Find out more about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site visits by the minute. Consequently, you pay exclusively for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no sign-up charge and asks no monthly commitment for services provided during normal working hours. Many service firms impose substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity does away with big invoices for fast solutions. An additional advantage of by-the-minute billing is that you are less tempted to permit less critical issues to stay unaddressed until they grow into major ones.
Read more concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Support
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small service organizations who provide minimal documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation sent by every staff member to every client. The discipline of documenting and archiving support records results in more efficient support and avoids a variety of common problems such as when a service client is virtually held captive to a consultant who refuses to release vital service information.
Read more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent has little competition. Small businesses who work with freelance service providers or who employ internal support personnel gain when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, protected, and efficient.
Find out additional information concerning Progent's knowledge transfer services.
In case your Midland, Texas business wants to get in touch with Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Help
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).