Quick, Affordable Remote Computer Network Assistance for Midland, Texas Small Businesses
For over two decades, Progent has focused on delivering world-class network support services to customers with small-company budgets. Progent has built a unique support solution that features a cost-effective, seamless virtual office infrastructure, sophisticated remote repair tools, a large team of engineers certified in a broad range of IT disciplines, a Help Desk Call Center operational structure that promotes responsiveness and ensures follow-up, a global team of remote service experts, on-site service availability for the majority of most zip codes in the United States, and a company culture focused on fixing network problems in the shortest time and at the lowest cost to clients.

For larger companies, Progent can provide co-sourcing support to add to the subject matter expertise of your internal IT support personnel. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as application programming, business continuity preparedness, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also provide access to certified consultants to assist your company to plan and execute a sensible cloud computing strategy.

Primary Products and Technologies Serviced by Progent's Consultants for Businesses in Midland, Texas
Progent's national group of industry certified consultants provides assistance for virtually all facets of information systems found in businesses of all sizes. Areas supported by Progent in Midland include:

Support Delivery Alternatives for Midland, Texas Businesses
Progent has a variety of alternatives for providing small companies with affordable computer services for technical support, consulting, and IT management. Progent's model for delivering network support is based on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Helpdesk Support Mechanism promotes fast support, thorough service records, reliable follow-through, and tight expense monitoring across an array of IT support delivery alternatives that include remote repairs, on-premises help, and high-end consulting.

  • Online Support
    Progent’s Technical Response Center (TRC) offers emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support professionals can assist clients to analyze and fix hardware and software problems without the expense or time loss of in-person support calls. The background of Progent's network engineers allows them to resolve the majority of IT issues rapidly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based signup procedure for first-time clients to address urgent situations and Progent bills per minute with zero sign-up fees or minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out additional information about Progent's remote computer troubleshooting services.

  • Onsite Service
    Progent offers on-site computer support for registered clients in larger cities in the U.S. Progent's onsite support technicians can work in conjunction with Progent's remote support engineers to give small companies the best of both worlds: onsite support technicians when you require them as well as the on-line expertise of Progent's worldwide team of network consultants, security specialists, and business application developers. The response time for on-site service visits is usually less than one business day. Progent requires no start-up or retainer fee for registering as a Progent client for onsite support. Learn more about how and why to register for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, visit Online Help Desk Services.

  • IT Consulting Expertise
    Progent provides small businesses budget-friendly access to world-class IT professionals who can provide help with vital products and technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network protection consulting, high availability it system engineering, virtual server strategies, plus integration, programming and support for small business programs including accounting, ERP and MRP, reporting, CRM, and office productivity software. Progent can provide assistance with short-term projects including office moves and massive software migrations, extended projects such as management analytics software programming and support, relational database software programming and administration support, and web design, on-going support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency response like data restoration and malware cleanup.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize organization's production servers in an environment that not only provides the top level of availability and scalability but that is also simple for clients to migrate to another service provider or to bring internally if your situation warrants it. Progent's Private Cloud hosting is structured around mature virtual server technologies that allow small businesses with multi-vendor environments to save significantly on the expense of hardware, system maintenance, and network management while getting enterprise-class dependability and an unparalleled degree of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed solution, can handle the mixed- OS and loosely standardized networks common with small companies, and retains control of the licenses in the customer's hands so that migrating to a new virtual system is quick, reliable, and affordable. This eliminates becoming a prisoner of a single hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced online consulting support to help organizations of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that utilize on-premises IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's affordable ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, optimize and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security vendors to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup environment that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly complex collection of infrastructure products such as firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance professionals offer a business-wide view of network security and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and statutory requirements for IT data protection and reporting.

The scope and depth of Progent's consulting team offer a powerful array of benefits to organizations wishing to increase the business value of their information network within an affordable budget. These benefits include:

  • Best Service Methodology
    Progent’s team of Microsoft and Cisco Certified consultants average more than a decade of real-world industry experience, at the forefront of IT support, executing a broad range of technical tasks for a large array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting team. This ensures that you get not just world-class technical help, but also a support engineer with proven approaches for solving real-world network problems quickly. Find out more about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site help by the minute. As a result, you pay only for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services provided during normal business hours. Many service firms impose substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity avoids big bills for quick solutions. Another benefit of by-the-minute pricing is that customers are not tempted to permit simple problems to stay unaddressed until they grow into major problems. Find out more concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local support firms who offer scant documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports sent by every staff member to each customer. The practice of detailing and organizing service activity allows more effective service and avoids a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who won’t let go of vital service information. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent has few competitors. Small companies who utilize independent consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, secure, and efficient. Find out additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Midland, Texas company wants to contact Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Help
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent’s Microsoft certified consultants can offer small and mid-sized businesses expert Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that enables the speedy creation of enterprise-class business applications that can give your business a competitive advantage. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the firewall. In addition to offering expertise, support and troubleshooting services, Progent’s SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your information network. Progent can also help you upgrade from earlier versions of SQL Server to Microsoft SQL Server 2005.

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    Progent's service specialists in Mac and Windows technology can show you how to integrate Apple Macintosh and Windows computers into cohesive environments with full sharing and collaboration functionality. Allowing efficient cooperation among a variety of servers and workstations powered by Apple Mac OS and Microsoft Windows calls for extensive knowledge of and experience with Apple Macintosh and Microsoft technology. Progent's experience in Windows and Apple service makes it possible to provide expert assistance to businesses that rely on these technologies to maintain their strategic edge. Progent can also assist you to interface Apple's iPhones and iPads with your Windows network.

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    Progent provides nationwide remote phone support and troubleshooting services for companies who operate Apple macOS and OS X networks or whose information systems include a combination of Apple Mac and Microsoft Windows products. Progent's consultants offer Apple macOS and OS X clients a variety of IT services such as desktop assistance, upgrading to the latest edition of macOS from legacy editions of Apple macOS or OS X, plus help with Mac applications. Progent can also assist your business with Apple iPhone and Apple iPad support, or migrating to Apple's iCloud services. Online technical support offers maximum return for your information technology dollar by protecting client productivity and shortening the hours billed for computer analysis and repair. Sophisticated online access technology and experienced technicians and consultants combine to enable Progent to handle the majority of IT problems without squandering time and money by going to your site. In most of cases your network problems can be dealt with over the phone or via a mix of phone support and online network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISSP premier security specialists to help you with the most difficult network issues.

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    Microsoft System Center 2016 delivers important improvements for managing hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting staff can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

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    The CISA accreditation is a recognized achievement that signifies mastery in IS security audit and control. Accredited by the American National Standards Institute, the CISA credential has candidates undergo an extensive test given by the ISACA professional association. Progent can provide the expertise of a CISA-Premier network security audit professional able to assist companies in the fields of information systems audit services, IT enforcement, systems and architecture lifecycle, IT support, safeguarding of information assets, and business continuity planning.

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    Progent's Wireless Consulting Services offer a convenient, affordable way for businesses of all sizes to deploy, manage and repair the latest wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you design and install appliances like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile messaging and online applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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    Cisco's network security and offsite connection products for small businesses offer a full range of easy-to-administer security products to help safeguard your wired and wireless network infrastructure. Cisco's Virtual Private Network product family features switches, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's expert consulting staff includes experienced engineers with Cisco Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can assist your organization to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and other Cisco security solutions that fit best with your company goals.

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    Key characteristics of Dynamics GP/Great Plains accounting include a modular design that allows you to license just the functionality you need, a standardized architecture built on Microsoft technologies to protect your investment and provide a highly integrated environment, enhanced reporting capabilities that allow you to track all operations, income and expenses and sales patterns, compatibility with Microsoft Office to enable access to corporate information, the capability to process data from almost any database or workstation application into Microsoft Dynamics GP, and an open architecture that makes it possible to create specialized applications. Progent can show you how to set up and support a reliable, secure server and communications network to support Microsoft Dynamics GP/Great Plains, and can offer expert GP/Great Plains consultants to help you turn the powerful features of Dynamics GP accounting into a high-value business management solution.

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    Progent can help you prepare and implement a smooth move to Dynamics GP/Great Plains so that you preserve your data, improve your protection, modernize your management reporting, take complete advantage of Microsoft Office integration, and reduce productivity interruption by creating and following a smart migration strategy. Progent can also help train new Microsoft Dynamics GP/Great Plains 2010 users so you don't waste productivity. Progent can enhance your company reports and management analytics by offering Crystal Reports consulting, FRx programming, and Microsoft Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server solutions, and programming with VBasic, XML and other platforms make it possible to create custom business software and eCommerce programs that integrate seamlessly with Microsoft Dynamics GP.

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    Progent has over a decade of experience integrating, and supporting the key platforms that make up Microsoft System Center and can assist your organization to plan, deploy, maintain, and fix your Microsoft System Center ecosystem to maximize the uptime and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-based fabric. Progent's consultants can assist you to upgrade to the current edition of System Center from a previous one or from another datacenter management solution to deliver the benefits of enterprise-class deployment, automation, security and compliance, plus infrastructure and critical application performance monitoring.

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