Expert Online Service for Midland, Texas Small Business Computers from Microsoft Certified Consultants
Small companies have typically been underserved by major IT support organizations. Many small companies allow themselves to grow excessively reliant on individual engineers or small consulting firms who lack the bandwidth or extensive knowledge to react quickly or efficiently to technical crises. Still other small businesses resort to mass-market support firms that employ technicians trained to offer standardized solutions to ordinary issues but who do not have the background and technical scope to handle the diversity of configurations and absence of standardization that characterizes small business IT networks.
Progent's time-tested approach to providing low-cost and effective technical support to small companies has made Progent one of the most respected Microsoft-certified IT service firms in the country. Progent has delivered online help to small businesses in every state in the United States (refer to Progent's customer testimonials).
For mid-size and large businesses, Progent can provide co-sourcing and project management support to supplement the skills of your internal IT support team. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like software development, business continuity planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition provide the services of accredited experts to assist your company to design and implement your cloud strategy.
Primary IT Areas Supported by Progent for Businesses in Midland, Texas
Progent provides the services of accredited consultants for all aspects of information technology deployed in small companies. Products and technologies supported by Progent include:
Service Delivery Options Available for Midland, Texas Businesses
Progent offers a selection of options for providing small companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for delivering computer support services is based on the Help Desk Call Center structure familiar to big IT support groups. Progent's Helpdesk Support Mechanism promotes fast response, comprehensive activity documentation, consistent follow-up, and strict expense monitoring for a range of network service delivery options that include remote troubleshooting, onsite support, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center provides emergency and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can assist clients to analyze and fix hardware and software issues without the expense or time loss of in-person service visits. The experience of Progent's IT consultants makes it possible to handle most IT problems quickly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based signup procedure for new customers to accommodate urgent network problems and Progent bills by the minute with no sign-up fees or time minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Learn additional details concerning Progent's remote network support expertise.
- Onsite Service
Progent provides on-site computer support for signed-up clients in larger cities in the United States. Progent's onsite service technicians can operate in conjunction with Progent's online service engineers to give small and midsize companies the best of both worlds: onsite service technicians when you require them plus the remote expertise of Progent's seasoned team of network consultants, security specialists, and business software developers. The wait time for on-site service calls is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more details concerning how and why to register for Progent's onsite network service.
- Phone Support
Progent's Help Desk Outsourcing Services are designed for small and midsize businesses and local governments who require fast and reliable access to a professional Helpdesk with effective telephone assistance, online repair tools, and enough technical depth for all needed escalation. Since small and midsize companies usually have tight IT funds and can provide little executive bandwidth for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective option to make sure that business computer networks are always productive. Read more concerning Progent's Contact Center outsourcing services.
- Consulting Expertise
Progent provides small businesses affordable access to enterprise-class consultants who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, network protection engineering, fault tolerant network design, server virtualization strategies, plus integration, programming and training for business software such as financials, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can provide assistance with short-term projects including site moves and major software migrations, extended initiatives such as management reporting application programming and support, relational database software programming and DBA services, and web development, on-going support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or emergency services like data restoration and malware removal.
- Application Server Hosting
Progent can host vital applications such as Exchange Server and Microsoft SQL Server in order to provide small businesses with greater levels of availability, security, and recoverability than is possible with the class of on-site data center that is realistically affordable for the majority of small companies. Because Progent uses the same facilities that support the gear of many of the planet's largest information technology companies, Progent can eliminate the investment in creating and maintaining the infrastructure needed for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also ensure that patches and revisions stay updated, security and efficiency is constantly monitored, and systems are consistently archived and available for full and rapid recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for all of a small or midsize organization's servers in a setting that not only provides the highest degree of dependability and expandability but that is in addition simple for customers to transfer to another support firm or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting is based on tested virtual server techniques that allow small businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while getting world-class availability and an unparalleled degree of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed solution, can handle the multi- OS and loosely standardized networks typical of small businesses, and keeps ownership of the licenses in the customer's hands so that moving to a new virtualized system is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Migration Support
Progent offers advanced online support to help organizations of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine physical IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's affordable ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex network management processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security companies to provide centralized control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your Progent consultant so any potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup environment that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity programs important to most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex array of network products including firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-certified cybersecurity experts,
CISM-certified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance experts can provide a company-wide perspective on system security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and government mandates for IT data security and incident reporting.
The scope and size of Progent's consulting team bring a unique set of benefits to customers wishing to maximize the business value of their information network within a reasonable budget. These advantages include:
- Best Industry Practices
Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on industry experience, at the front lines of IT support, performing a wide range of IT tasks for a large array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This ensures that you get not just world-class IT skills, but also a consultant with proven approaches for repairing actual network problems rapidly.
Find out more about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to bill for remote service and on-site visits per minute. Consequently, you are charged just for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no sign-up fee and asks no monthly commitment for support services delivered during regular working hours. Many service firms demand large minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity eliminates king-size bills for quick solutions. An additional benefit of granular invoicing is that you are less inclined to allow simple problems to fester until they grow into major ones.
Find out more about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Network Support
Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or small service organizations who offer minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation given by every consultant to every client. The discipline of documenting and archiving support records results in more effective support and avoids a variety of typical problems such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
Find out additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent can focus on providing high-value services where Progent has few competitors. Small companies who work with independent service providers or who maintain in-house support staffs benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, secure, and productive.
Find out more concerning Progent's knowledge transfer services.
If your Midland, Texas business needs to contact Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.
Immediate Online Technical Assistance
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).