Fast Online Support for Midland Computer Networks
Immediate Online Consulting for Midland NetworksFor companies located in Midland or anywhere in Texas, Progent offers remote help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging infrastructure issues, plus the services of CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting issues.

Progent's online technical support experts provide exceptional leverage because they have the real-world experience and are equipped with the advanced tools necessary to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses since service calls use up minimal billable minutes. Online support also avoids the expense of dispatching a consultant to your location. Your company saves additionally in indirect expenses by reducing or avoiding network outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting expertise is especially valuable for organizations that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you pay exclusively for the support that you actually get. In contrast to many remote support organizations, Progent imposes no service activation charge or minimum job duration. Progent's one-minute granularity and simple model for billing avoid scenarios where speedy. minor fixes somehow turn into major invoices. Progent's penchant for handling technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized technologies and field-proven processes that allow the highest degree of efficiency for remote engineering help and repair for information systems of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's Technical Response Center to access your company's computer system remotely without violating corporate security.

Progent's advanced technical support database system stores extensive records of all support that Progent's customers have received. Progent's staff consultants have the benefit of the details of all help rendered to each customer by every Progent consultant. This history of trouble tickets and resolutions is structured as a quickly exploitable support database that permits Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's high-level certifications and close associations with key technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and permit priority response from manufacturers' internal engineering staff with the result that Progent's online service specialists can find optimal resolutions promptly.

Online services available from Progent to clients in Midland and anywhere in the state of Texas include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the industry's top enterprises. The ProSight series of IT management outsourcing services covers all critical facets of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so that any looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting experts for contract IT projects. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these important areas of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Services
    Progent's Help Desk programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the top PSA platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Help Desk team of veteran information technology professionals offers your workers in Midland or anywhere in the state of Texas rapid assistance from a reliable support group with extensive background offering telephone-based help and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk recognition as a crucial contributor to company performance, and Progent's aim is to solve instead of merely document network issues.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Group offers phone-based and in-depth engineering support and training in specific business application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To read more concerning Progent's consulting, customization, and training services, refer to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Midland, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your environment so that your IT support is proactive and automated. By spotting looming issues before they cause crashes, system monitoring can ward off inconvenient and expensive service breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks based on a combination of operating systems.
How Your Midland Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Midland or anywhere in the state of Texas, Progent's phone-based computer support specialists are ready to deliver effective and economical IT support whenever your company requires it. More than a decade of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access technology to solve computer problems rapidly while eliminating the expense and lost productivity associated with in-person service visits.

Even if your Midland organization relies on a local freelance consultant or maintains a full time organization that know how to deal with the majority of network issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the experience to fix sudden system emergencies or particularly complicated integration projects.

Benefits of Progent's Network Help for Companies in Midland
Progent's online technical help services enable your Midland organization to realize the benefits of timely, enterprise-grade IT support without the cost of managing an in-house IT staff. Your information system will acquire added business value by being more reliable, productive, and protected. Benefits to your company include:

  • Seamless remote expansion of your local support resources
    For most businesses in Midland or anywhere in Texas, local computer service resources, whether consisting of independent consultants or a full-time maintenance staff, can resolve the majority of technical problems. However, serious problems may spring up when your regular support personnel are too busy or unavailable, and some problems may stem from technology that is beyond the scope of your usual support personnel. In these situations, Progent's on-call service experts give you an easy, fast, and budget-friendly way to supplement your regular help and to transfer useful knowledge to improve your ability to handle future problems locally.

  • Less Dependence on Individual Consultants
    For network support, smaller businesses often rely on individual freelance consultants. Although freelance consultants carry smaller internal costs than larger service firms and can often charge marginally less, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the absence of fallback personnel may require your company to go without help during an emergency. As your network grows, network unavailability and problems with critical applications become more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of backup support experts to insure your IT system is always up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Companies often begin with an information architecture created on a modest budget. Without a strong framework, band-aid repairs often get piled on top of an unstable foundation. When a network grows, stability and expandability problems can impede the success of the organization. These poorly built environments need proper analysis, smart long-term planning, and extensive technical expertise to evolve to a network architecture able to deliver the stable foundation to meet critical business requirements and ease downstream growth.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller businesses need advice and technical education to navigate through an increasingly complicated maze of product alternatives available for accelerating business success and enhancing efficiency. They hardly need a network engineer who is motivated to sell a specific vendor's technology. Network support and product sales can result in a situation where the proposed solution is designed around a profitable technology rather than the true requirements of a business. Progent avoids these conflicts by offering only services rather than products. This enables Progent to align IT expertise with the real interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT expertise, fine tuned support software, and understanding of corporate IT allow companies to avoid the limitations of exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of real-world industry experience, in the trenches of IT service, executing a broad range of technical tasks for an extensive mix of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting team. This guarantees that you get not just world-class technical skills, but also a consultant with proven methods for using computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person help per minute. As a result, you are invoiced exclusively for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no monthly commitment for services provided during regular business hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be forced to allow simple problems to fester.

  • Full Records of IT Services
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or local support organizations who offer minimal documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service reports sent by every consultant to every customer. The practice of detailing and organizing support records allows more effective support and avoids a slew of typical problems such as when a support customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your information network from painful and costly availability disruptions.
How Does Our Company Begin Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.