Fast and Affordable Online Technical Support for Midland Texas Information Networks
For businesses located in Midland Texas, Progent provides online technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to handle advanced security architecture and diagnostic issues.
Progent's remote support engineers provide exceptional value because they possess the real-world experience and have access to the advanced technology needed to resolve most information system problems rapidly. Efficient support lowers immediate expenses because service calls use up fewer billable minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally with indirect expenses by reducing or eliminating system downtime and related costs stemming from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's extensive remote consulting expertise is especially important in environments that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's billing model for online help is designed to stretch your network support investment. Progent bills per minute for phone assistance, so you pay exclusively for the support that you receive. In contrast to typical remote support companies, Progent asks for no initialization charge or minimum fees. Progent's per-minute granularity and simple model for pricing avoid scenarios where fast solutions somehow end up as substantial tabs. Progent's penchant for solving technical issues quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of customized tools and proven methodologies which allow the maximum level of efficiency for online engineering help and repair for information networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's online support team to link to your company's network remotely without breaching corporate security.
Progent's powerful technical support reporting system stores thorough documentation for the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of services provided to each customer by any Progent consultant. This database of problems and resolutions is organized as a quickly retrievable proprietary knowledge base that allows Progent's online technical experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's advanced certifications and close associations with major technology companies such as Cisco and Microsoft make available other vast technical support knowledge bases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to find the best resolutions in the least time.
Online support services provided by Progent to customers in Midland Texas include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online support experts offer network troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of cost-effective desktop services to help you business to deploy, configure, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 upgrade support as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure engineers, and validates an individual's technical knowledge at the expert level. CCIEs can deal with even the most difficult issues surrounding network design, installation, administration, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in isolating problems with IOS network management utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their depth of experience enables them to resolve problems rapidly. In typical instances, less seasoned consultants can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can connect to your environment using the latest on-line troubleshooting technology to perform fast, safe, and economical analysis and remediation.
West Texas Contact Information:
Progent offers consulting services and onsite technical support throughout West Texas.
Progent locations in West Texas
Progent's CCIEs can provide help for the entire range of Cisco's market leading family of infrastructure appliances by offering services that include:
CISSP and ISSAP Certified System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of security solutions that can enhance the safety of your Windows, macOS and OS X, Linux network against internal or external threats or help your company to recuperate rapidly following a damaging penetration. Security services offered by Progent include: comprehensive data security and compliance analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious assaults; integrating firewalls; building safe techniques for remote and mobile connectivity; defending your messaging infrastructure against viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
Progent can provide expert remote support to help companies of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that utilize physical resources as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent runbook for restoring services quickly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote consulting services to address a wide range of computer technologies including network architecture, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in networks that incorporate Linux with Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from older applications to Windows or Linux environments. Progent's group-based methodology for resolving network problems promotes fast escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers service expense.
Major Linux variants for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to enable small and mid-size businesses to utilize the same advanced technology deployed by some of the world's leading corporations. The ProSight series of network management outsourcing services addresses all critical facets of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, apps and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, optimize and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so any looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these special areas of computer technology enables customers to complete major initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Midland Company Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Call Center service options for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Help Desk or enhancing your current organization, selecting or customizing Help Desk Call Center software products to meet the unique demands of your company, or adding temporary phone support staff to work with your internal Help Desk Call Center group to handle unusually busy scenarios like software migrations, major updates, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran information technology consultants gives your customers in Midland Texas immediate access to a reliable technical support group with years of experience providing telephone-based help and online repair service for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk perception as a key enabler of company success, and Progent's policy is to solve rather than simply track technical problems.
- Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Team provides phone-based and in-depth engineering expertise and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information about Progent's expertise, customization, and education services, visit Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Midland Texas online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your environment so your network maintenance is proactive rather than reactive. By uncovering possible trouble spots before they result in downtime, proactive monitoring can minimize disruptive and expensive service breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks that incorporate a variety of platforms.
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Midland Texas, Progent's online network support engineers can provide expert and cost-effective IT help the moment your business needs it. More than a decade of delivering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access tools to fix computer problems quickly while avoiding the cost and lost time that comes with in-person service visits.
Even if your Midland company deals with a regular independent support technician or maintains a full time organization that know how to handle day-to-day computer problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote extension of your local resources in cases when your usual service personnel either don't have the availability or the knowledge to address sudden system emergencies or especially tough integration projects.
Details of Progent's Remote Network Services for Midland Texas
Progent's phone help, remote troubleshooting, system security expertise, and network management services give businesses in Midland Texas the greatest leverage for your IT investment. Whether you require occasional telephone support and Internet-based troubleshooting or full-time Help Desk call center services and network administration, Progent's professionals can deliver your organization enterprise-level network support while allowing you to avoid the expense and hassle of carrying a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to offices in Midland Texas and is also ideal for customers in geographic areas that lack technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide array of Microsoft support utilities, service information, and on-going training.
- By the Minute Rates to Minimize Costs
Progent offers online help on a minute-by-minute billing plan, so you pay only for the support you use. Progent has no minimum charge for online service and requires no monthly subscription fee for support services delivered during normal business hours. This saves you from facing big invoices for quick fixes.
- Availability of Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers the services of on-staff professionals with skill in designing, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and protected connectivity for local and remote networking.
- Application Specialists Team
Progent's core support services include technology integration, MS Exchange Server consulting, system security design, and shared Help Desk services. Progent's Experts Team offers world-class consulting expertise in specific application areas. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP Support and Customization
MS Project and Project Online Training
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and SQL Server 2014 Software Development and Troubleshooting
Oracle Management Support and Application Programming
MySQL Project Management and Application Design
Amazon MWS Programming
By providing a convenient centralized source for network generalists and specialists, Progent can tailor fast, cost-effective, and comprehensive IT solutions that align with the special requirements of your business.
- State of the Art Online Connectivity Software
Protected online access allows Progent's support experts to see precisely what your users see. This makes it easier to produce quick solutions to problems that might otherwise require a costly onsite visit. Cutting-edge remote access tools and expert engineers combine to enable Progent to repair most network issues quickly and affordably. Progent is a pioneer in online support and remote system monitoring.
- Support for Mainstream VPN Products
Progent can provide secure VPN access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without weakening network security.
- Round-the-Clock Support for Maximum System Availability
For companies with line-of-business applications, Progent offers optional 24x7 remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are intended especially for budget-conscious organizations whose clients require immediate access to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical knowledge, fine tuned support tools, and familiarity with corporate IT enable offices to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average more than a decade of hands-on professional experience, at the forefront of network service, executing a broad variety of technical projects for an extensive array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This means that you get not just world-class technical skills, but also a support engineer with proven methods for applying computer knowledge to resolve actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises help by the minute. As a result, you are charged just for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no startup charge and asks no retainer for support services provided during normal working hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent has few competitors. Businesses who utilize familiar independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide 24x7 remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering potential problems before they cause downtime, system monitoring can keep your information network from painful and expensive service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.