Immediate Remote Technical Support for Midland Texas Computer Systems
For businesses located in Midland Texas, Progent offers online technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security design and diagnostic issues.
Progent's remote support engineers offer excellent value because they possess the practical background and are equipped with the sophisticated tools needed to solve the majority of network problems quickly. Efficient support reduces immediate expenses since solutions require fewer billable minutes. Online help also eliminates the cost of sending a consultant to your site. Your company saves even more in incidental costs by minimizing or eliminating system outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote consulting know-how is particularly important in environments that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be useful.
Progent's pricing model for remote help is structured to stretch your network support investment. Progent bills by the minute for phone assistance, so you are invoiced just for the support that you actually get. Unlike typical remote support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing avoid situations where quick fixes somehow turn into major bills. Progent's penchant for handling technical issues quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized tools and proven methodologies that allow the maximum degree of effectiveness for online engineering help and repair for computer systems of any size. Progent provides protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's remote service group to connect to your company's computer system remotely without violating network security.
Progent's proven service database system maintains thorough records for the service that Progent's clients have received. Progent's authorized service personnel have access to the records of support rendered to each customer by any consultant. This database of issues and responses is structured as a conveniently exploitable support knowledge base that allows Progent's online technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's extensive list of certifications and close associations with important industry leaders including Cisco and Microsoft open up additional vast technical databases and allow priority response from vendors' internal support staff with the result that Progent's online service experts can come up with the best solutions promptly.
Remote support services offered by Progent to customers in Midland Texas include:
Authorized MS Windows Experts
Progent's Microsoft-certified remote service engineers can provide computer system problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help you with a broad range of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Office Communications Server troubleshooting,
Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable desktop consulting and support services to assist your business to install, integrate, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop support services include offering Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network infrastructure professionals, and certifies a person's networking knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most stubborn issues surrounding network infrastructure design, integration, administration, protection, and repair. Cisco CCIEs can cooperate closely with Cisco's internal support staff in analyzing anomalies with IOS network management tools and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs provide excellent value because their broad expertise allows them to solve problems quickly. In common instances, less seasoned service providers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can connect to your network by means of advanced on-line support technology to perform quick, secure, and economical analysis and repair.
West Texas Contact Information:
Progent offers consulting services and onsite technical support throughout West Texas.
Progent locations in West Texas
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling selection of networking products by providing consulting services that include:
CISSP and ISSAP Premier Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security solutions to strengthen the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist your company to recuperate rapidly following a damaging breach. Security services available from Progent cover in depth data security and compliance audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; fast recuperation from malicious attacks; setting up firewalls; establishing safe mechanisms for remote and mobile connectivity; securing your email infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help companies of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent runbook for restoring services rapidly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and fixes and can produce reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote consulting services to address a broad array of computer technologies including network architecture, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified administration in networks that combine Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux-based solutions. Progent's group-based methodology for solving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can provide urgent phone-based help diagnosing problems within UNIX/Linux networks based on leading variants of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same advanced technology used by some of the industry's leading corporations. The ProSight suite of IT management outsourcing services covers all critical facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat progression including filtering, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver centralized control and world-class protection for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that require important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that all potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with information security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology projects. Progent's rates for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these important areas of information technology allows clients to complete major initiatives economically and on schedule. Progent's special online engineering services include:
How Your Midland Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk service options for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís Help Desk sharing services allow your business to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk team of experienced information technology experts gives your workers in Midland Texas instant contact with a reliable network service resource with substantial background providing telephone-based consulting and remote troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center recognition as a solid driver of company performance, and Progent's policy is to resolve rather than simply record IT issues.
- Business Applications Services: Training, Customization, and Integration
Progent's Applications Experts staff offers phone-based professional consulting expertise and education in key application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, custom development, and training services, go to Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver businesses in Midland Texas online IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to fit your environment so your network maintenance is proactive rather than reactive. By spotting emerging issues before they grow into network outages, automated monitoring can ward off inconvenient and expensive information system failures. Progent can also deploy system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that incorporate multiple operating systems.
To contact Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Midland Texas, Progent's phone-based computer support specialists are ready to provide professional and economical IT support the instant your company needs it. More than a decade of providing remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine online connectivity technology to repair IT problems rapidly while eliminating the cost and lost time that comes with on-premises support visits.
Even if your Midland organization works with a local independent support technician or maintains a full time IT staff that can deal with ordinary network problems, Progentís Microsoft certified engineers can still provide an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to address sudden network emergencies or particularly challenging integration problems.
Advantages of Progent's Network Help for Offices in Midland Texas
Progent's online technical help services enable your Midland business to experience the benefits of immediate, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your network will acquire greater strategic worth by becoming more reliable, efficient, and secure. Advantages to your business include:
- Convenient virtual extension of your on-site support resources
For most companies in Midland Texas, nearby computer support providers, whether represented by independent consultants or an internal maintenance staff, can take care of the majority of network issues. On the other hand, major troubles may spring up when your regular support personnel are overstretched or unavailable, and some problems may stem from technology that is beyond the scope of your usual support personnel. In these instances, Progent's on-call service professionals give you an easy, fast, and economical way to augment your local resources and to convey valuable knowledge to improve your ability to resolve future issues in-house.
- Less Reliance on Freelance Service Providers
For IT support, smaller businesses often rely on individual freelance service providers. While freelance consultants have smaller internal costs than larger support firms and can often charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in class, the lack of reserve personnel may force your business to wait for help during an IT crisis. As your network expands, system unavailability and trouble with vital applications become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve service expertise to make sure your network remains available.
- Build a Solid Foundation for Seamless Expansion
Businesses typically start with an information architecture created on a shoestring budget. Without a proper framework, band-aid fixes often get piled onto an unstable foundation. As a company grows, reliability and scalability problems can hinder the success of the organization. Such badly built environments require proper assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a network infrastructure that can offer the stable foundation to handle current business requirements and ease future expansion.
- Work with Solution Providers Rather Than Technology Resellers
Smaller offices require advice and technical education to navigate through an increasingly complicated array of product alternatives capable of promoting business growth and improving productivity. They hardly need a computer engineer who is motivated to sell a certain vendor's technology. Network consulting and product sales can result in a scenario where the proposed
solution is designed around a predetermined product rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to match technical consulting with the best needs of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical knowledge, fine tuned remote support software, and familiarity with corporate IT enable companies to escape the limitations associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry experience, in the trenches of IT service, performing a broad range of IT projects for a large array of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This means that you get not only expert technical capability, but also a support engineer with proven approaches for applying technical knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone service and in-person help per minute. Consequently, you pay just for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services delivered during regular working hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick solutions so you won't be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has few competitors. Businesses who work with trusted independent service providers or who maintain in-house support personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to provide round-the-clock remote monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause downtime, system monitoring can keep your information network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.