Immediate Online Technical Support for Midland Texas Information Networks
For organizations located in Midland Texas, Progent provides remote technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting jobs.
Progent's online support engineers provide excellent leverage because they possess the real-world experience and are equipped with the advanced tools necessary to solve the majority of network problems rapidly. This lowers direct costs because service calls use up fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your company benefits additionally in incidental costs by reducing or avoiding system downtime and associated costs due to business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote consulting know-how is especially valuable for businesses that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's billing model for remote support is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. Unlike many online service companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for pricing avoid scenarios where fast solutions manage to end up as substantial tabs. Progent's skill at disposing of technical issues quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized tools and field-tested methodologies which allow the highest level of efficiency for online consulting and troubleshooting for information systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's online support team to interface to your company's network remotely without violating network security.
Progent's sophisticated customer support database system maintains detailed histories of the service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of assistance delivered to each Progent client by any Progent engineer. This database of issues and responses is organized as a quickly retrievable internal database that allows Progent's online support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of accreditations and working relationships with major technology companies such as Cisco and Microsoft make available additional vast technical knowledge bases and allow quick response from manufacturers' internal support staff so Progent's online service specialists are able to come up with the most efficient resolutions quickly.
Remote services offered by Progent to companies in Midland Texas include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support professionals can provide computer repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help your company with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Lync Server integration, and Office Communications Server upgrade,
Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop services to help your company to install, configure, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include offering Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for networking professionals, and validates a consultant's networking skills at the expert level. Cisco CCIEs can deal with even the most stubborn issues occurring in network infrastructure planning, installation, management, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS network management tools and developing alternate approaches or locating software updates. Cisco CCIEs provide excellent value since their deep experience enables them to resolve problems rapidly. In common cases, less qualified service providers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can tie into your network by means of advanced on-line troubleshooting tools to provide quick, safe, and economical diagnosis and remediation.
West Texas Contact Information:
Progent offers consulting services and onsite technical support throughout West Texas.
Progent locations in West Texas
Progent's Cisco CCIEs offer help for the entire range of Cisco's industry-leading selection of infrastructure devices by providing consulting services that include:
CISM and CISSP Certified System Security Professionals
Progent's certified CISM and CISSP cybersecurity consultants offer a variety of security solutions to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist you to recuperate quickly after a damaging breach. Security consulting services offered by Progent cover comprehensive network security and compliance analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick recovery from malicious assaults; integrating firewalls; building secure techniques for off-site and mobile communication; protecting your email infrastructure from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting services to help businesses of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that utilize local IT assets as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent process for restoring services quickly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and patches and can generate reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to design, deploy, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote support services to address a wide spectrum of computer technologies including system infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Windows integration. For server consolidation and simplified administration in networks that incorporate Linux-based systems and Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from legacy applications to Windows or Linux environments. Progent's group-oriented approach to resolving technical problems promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can offer emergency online help resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price services intended to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the world's top corporations. The ProSight series of IT management outsourcing services addresses all key facets of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical files, apps and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to deliver web-based management and comprehensive security for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your Progent consultant so all looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology projects. Billing charges for longer-term consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important fields of computer technology enables clients to complete major projects economically and on schedule. Progent's project-based online consulting solutions include:
How Your Midland Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex issues.
Progent's Call Center consulting support can aid you in building an efficient new Call Center or enhancing your existing one, identifying or modifying Help Desk Call Center software to handle the special needs of your corporation, or adding occasional phone support personnel to supplement your in-house Help Desk Call Center team to deal with demanding scenarios such as software transitions, mass upgrades, or installing new applications.
Progent's Call Center team of veteran information technology consultants offers your workers in Midland Texas rapid access to a reliable support resource with extensive background providing phone consulting and remote repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center perception as a key contributor to business efficiency, and Progent's policy is to fix rather than just report network issues.
- Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff can supply online professional consulting expertise and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for Microsoft business applications including CRM, Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, customization, and training offerings, see Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Midland Texas remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your business so that your IT support is proactive rather than reactive. By exposing looming problems before they result in downtime, system monitoring can minimize disruptive and expensive service failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments based on a combination of operating systems.
To contact Progent about urgent online support with Microsoft, macOS and OS X, or Linux environments, go to Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Midland Texas, Progent's online network support engineers can provide professional and affordable IT help the instant your organization requires it. More than 15 years of delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online access tools to repair IT problems quickly while avoiding the cost and lost productivity that comes with on-site service visits.
Even if your Midland company relies on a regular freelance support technician or maintains a full time organization that can handle the majority of network issues, Progentís Microsoft certified consultants are available to provide an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the availability or the experience to fix unexpected network emergencies or especially tough integration projects.
Details of Progent's Online Network Support for Midland Texas
Progent's phone support, Internet-based repair, system security consulting, and network management services offer businesses in Midland Texas the greatest leverage for your support budget. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk call center support and network administration, Progent's professionals can provide your business enterprise-level IT support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT staff. Highlights of Progent's online help services include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to offices in Midland Texas and is also ideal for networks in more remote regions that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a broad selection of Microsoft support tools, technical databases, and on-going training.
- By the Minute Billing to Minimize Costs
Progent provides remote support on a per-minute billing plan, so you are charged only for the support you use. Progent has no minimum fee for phone service and requires no periodic subscription fee for support services delivered during regular business hours. This keeps you from paying big bills for simple repairs.
- Access to Cisco Certified Network Design Experts
Progent's certified experts for Cisco offers help from authorized specialists with skill in designing, implementing, and supporting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's core support offerings consist of technology integration, Microsoft Exchange Server expertise, system security planning, and Help Desk Co-management services. Progent's Experts Team offers in-depth consulting expertise in critical business applications. Support available from the Application Experts staff includes:
Dynamics GP Consulting and Programming
MS Project Support
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Programming, and SQL Server 2014 Application Programming and Debugging
Oracle Project Management and Software Development
MySQL Management Support and Software Development
Amazon Marketplace Web Service Software Design and Programming
By providing a full service one-stop source for IT generalists and specialists, Progent is able to tailor fast, affordable, and comprehensive information technology solutions that meet the specific requirements of your business.
- State of the Art Online Connectivity Tools
Secure online connectivity permits Progent's service professionals to observe exactly what your customers see. This makes it easier to produce fast fixes to problems that could otherwise require an expensive personal visit. Cutting-edge remote connectivity software and experienced engineers together allow Progent to repair most IT issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote system analysis.
- Compatibility with Popular VPN Products
Progent supports safe VPN access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Service for Maximum Network Uptime
For businesses with vital applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on MS Operations Manager, this offering can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended especially for budget-conscious offices whose clients need immediate recourse to a Help Desk service with expert telephone support and complete escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT experience, fine tuned support tools, and familiarity with enterprise networking allow businesses to escape the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does Our Company Start Receiving Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional experience, at the front lines of network support, executing a broad range of technical projects for a large array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This means that you get not only expert technical capability, but also a consultant with proven methods for using computer knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person help by the minute. Consequently, you owe only for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no monthly commitment for services delivered during regular business hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick solutions so you won't be tempted to permit simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by every consultant to each client. The practice of detailing and organizing service activity results in more effective service and eliminates a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to offer round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can keep your information network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.