Consulting and Technical Support for BlackBerry Environments
BlackBerry Support ServicesBlackBerry wireless PDAs were at one time one of the most successful products for maintaining location-independent connectivity to email, scheduling, web applications, and other critical business data. Progent offers Midtown Manhattan, New York businesses the expertise of BlackBerry-premier professionals who can assist companies to manage their BlackBerry environments or migrate smoothly to a current mobile solution.

As the sophistication of small business IT technology has expanded, and as the need for enterprise-class security, dependability, and recoverability has become the norm for companies regardless of size, successful deployment and maintenance of BlackBerry solutions has grown increasingly challenging. To address areas like security, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging servers and company databases, small organizations frequently turn to external consulting firms who specialize in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-premier engineers who can assist small organizations to design, administer, and repair BlackBerry environments economically and effectively, doing away with the need for an in-house BlackBerry solutions specialist and reducing the expense and hassle of maintaining mobile workers. Progent's BlackBerry engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security specialists. This range of experience, coupled with Progent's efficient online service delivery model, gives small companies an economical solution for incorporating RIM BlackBerry products seamlessly into their IT network.

Progent's consultants can assist your business with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Exchange setup so that your data and messaging systems function efficiently with BlackBerry BES Server. Progent can also help you to upgrade from older editions of BlackBerry and Microsoft technology, set up streamlined management utilities to help you track and control BlackBerry smartphones throughout your business, define security policies that make sense for your business, customize wireless applications, and ensure that your network infrastructure is properly configured to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your scheduled backup processes so that it can be recovered quickly and safely.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.

Onsite IT Consulting
Progent locations in New York City Metro Area

City Address Phone Link
Brooklyn Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
(917) 781-0096 Brooklyn Network Support Services
Edison 3001 Woodbridge Avenue
Edison, NJ 08837
(973) 939-0035 Edison Network Support Services
Jersey City 111 Town Square Place, Suite 1203
Jersey City, NJ 07302
(201) 839-3400 Jersey City Network Support Services
Lower Manhattan 30 Broad St, 23rd Floor
New York City, NY 10004
(646) 969-5696 Lower Manhattan Network Support Services
Midtown Manhattan 420 Lexington Ave
New York City, NY 10170
(646) 727-4666 Midtown Manhattan Network Support Services
Newark 146-B Ferry Street
Newark, NJ 07105
(862) 373-1253 Newark Network Support Services
Parsippany 181 New Road, Suite 304
Parsippany, NJ 07054
(973) 939-0009 Parsippany Network Support Services
Saddle Brook Park 80 West
Saddle Brook, NJ 07663
(562) 583-3336 Saddle Brook Network Support Services
Uniondale 405 RXR Plaza
Uniondale, NY 11556
(224) 534-2088 Uniondale Network Support Services
Yonkers 73 Market Street, 3rd Floor
Yonkers, NY 10710
(914) 662-8006 Yonkers Network Support Services

Technical Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies management and support of RIM BlackBerry smartphones, providing a single solution for handling key jobs such as device installation, upgrades, and deactivation and also providing a strong foundation for data protection and high availability. BlackBerry Enterprise Server (BES) supports transparent integration between Microsoft Exchange Server, Novell GroupWise, or Domino messaging platforms and BlackBerry users and allows wireless synchronization.

BlackBerry Enterprise Server Troubleshooting Support

BES Server provides a variety of data protection options beginning with advanced data encryption of information transmitted between a BlackBerry smartphone and BlackBerry BES Server based on AES or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also permits excellent flexibility in selecting levels of protection to meet the special requirements of your company's environment. Progent's BlackBerry certified engineers can help you to choose advanced security features and enable them remotely. Examples of these over-the-air selectable security features are:

  • Lock down a BlackBerry smartphone
  • Erase information from a lost device
  • Disable Bluetooth functionality
  • Activate built-in defenses against malware

BlackBerry Enterprise Server also offers flexibility in selecting how to prevent BlackBerry users from installing or running unsafe or unauthorized applications. Progent can help you to choose protective processes such as:

  • Specify precisely which programs are allowed on the device
  • Prevent third-party programs from using non-volatile memory on the BlackBerry device
  • Determine which functions third-party software can access on the BlackBerry smartphone
  • Limit the kinds of connections external applications running on the BlackBerry device can establish
  • Block all third-party applications from being loaded or executed on the BlackBerry device

Professional RIM BlackBerry Consulting Services Available Online from Progent
Progent's certified RIM BlackBerry support specialists are available by phone to deliver prompt technical help to businesses in the Midtown Manhattan region or anywhere in New York. Progent's experienced remote technical support team has helped IT organizations resolve computer issues and reduce IT service expenses in each state in the country and established a large following of loyal customers. (See Progent's client testimonials.)

Progent can provide online help for a broad array of issues associated with BlackBerry software and devices including synchronization, configuration with Microsoft Exchange, setting up BlackBerry BES Server, and strengthening wireless security. Major BlackBerry credentials earned by Progent's support professionals include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email system powered by Exchange. Progent's BlackBerry-certified consultant has support skills in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to add and delete BlackBerry smartphone users on Microsoft Exchange Server and Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry devices and user accounts, back up and support storage groups, apply permissions, set up the MDS and IM, implement push and pull access control lists, control Microsoft Exchange data flow, create, update, and assign WLAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of settings such as Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to design, install, test, troubleshoot, and document a mobile wireless solution built upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and technology requirements assessment, system design, deployment planning and implementation, performance tuning, configuration of a high-availability environment, information backup and disaster recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational goals and to design a wireless environment that meets your information technology budget and aligns with your business strategy. Progent can explain the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to support a BlackBerry Enterprise Server, assist you to determine which management model and hardware products meet your requirements, and evaluate your messaging environment configuration. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed choices concerning alternatives for software versions, server hardware and storage, network topology, and application set up.

To maximize network protection, Progent's BlackBerry-certified consultant can help you to select and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-premier security engineers to perform company-wide security assessment and compliance validation and recommend improvements to account for your BlackBerry solution.

Contact Progent to Get Support from a RIM BlackBerry-Certified Expert
To contact Progent about engineering help for BlackBerry mobile wireless integration, phone 1-800-993-9400 or go to Contact Progent.

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