Fast Online Help for Midtown Manhattan New York Computer Systems
For organizations in Midtown Manhattan New York, Progent provides online help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, plus the assistance of CISA and CISSP-qualified security experts to handle high-level security architecture and diagnostic jobs.
Progent's online technical support experts offer exceptional value because they have the real-world background and have access to the sophisticated tools needed to resolve the majority of network problems rapidly. This lowers direct costs because solutions use up fewer chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your company saves additionally in indirect expenses by reducing or avoiding network outages and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced online technical support know-how is particularly valuable for organizations that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's pricing policy for online help is structured to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are billed just for the services that you receive. In contrast to typical remote support companies, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for billing prevent situations where quick repairs somehow end up as major invoices. Progent's skill at disposing of problems quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven methodologies that allow the highest degree of efficiency for online consulting and troubleshooting for information networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's online support team to link to your company's system remotely without violating corporate security.
Progent's sophisticated service reporting system stores detailed documentation of the support that Progent's clients have been provided. Progent's team consultants have access to the specifics of services provided to every Progent customer by any Progent engineer. This archive of trouble tickets and solutions is stored as an easily exploitable proprietary database that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and close associations with key industry leaders such as Cisco and Microsoft make available additional massive technical knowledge bases and permit fast access to manufacturers' internal engineering staff so Progent's online service specialists are able to come up with the most efficient resolutions quickly.
Remote technical services available from Progent to customers in Midtown Manhattan New York include:
Authorized Windows Experts
Progent's Microsoft-certified remote service engineers offer network troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist your company with a broad range of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of affordable PC desktop consulting and support services to help your company to install, configure, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE credential is the premier recognition for networking professionals, and validates a person's networking skills at the expert level. CCIEs can deal with even the most difficult problems occurring in network planning, deployment, administration, compliance, and repair. CCIEs work on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS network management tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs offer exceptional value because their deep experience enables them to solve problems rapidly. In common cases, less qualified service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can interface to your network by means of the latest remote troubleshooting tools in order to perform efficient, secure, and affordable analysis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's top-selling family of connectivity devices by offering consulting services such as:
CISM and CISSP Premier Network Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a range of security solutions that can bolster the immunity of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or assist your business to recuperate quickly following a damaging breach. Security services offered by Progent include: comprehensive network security assessment utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious assaults; setting up firewalls; building safe architectures for remote and mobile access; defending your email system from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting to help organizations of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that combine on-premises IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a consistent process for restoring services quickly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote support services to address a wide array of computer technologies including network architecture, messaging solutions, network and process security, plus UNIX and Windows integration. For server consolidation and easy administration in networks that include Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with migration from older applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to solving technical issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent online assistance diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same advanced technology used by many of the world's leading corporations. Progent's ProSight line of outsourced network management services addresses all critical facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the entire malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital data, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Midtown Manhattan Business Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk Call Center support programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle complex issues.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk team of experienced information technology professionals gives your workers in Midtown Manhattan New York quick contact with a large network service group with years of background providing phone consulting and remote repair service for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center recognition as a major driver of company success, and Progent's goal is to resolve instead of merely report technical issues.
- Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Experts Team can supply remote professional consulting support and education in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more about Progent's consulting, customization, and training services, visit Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Midtown Manhattan New York online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your business so your computer support is proactive and automated. By exposing possible problems before they evolve into full-scale emergencies, system monitoring can avoid stressful and costly service failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments based on a variety of OS platforms.
To get in touch with Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Midtown Manhattan New York, Progent's phone-based computer support engineers can deliver effective and affordable IT help the moment your organization has to have it. Long experience delivering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to repair network problems rapidly while eliminating the expense and lost time associated with on-site service calls.
Even if your Midtown Manhattan business deals with a regular freelance support technician or employs a full time organization that know how to handle common network problems, Progentís Microsoft certified consultants can offer a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to fix unexpected system emergencies or particularly tough integration projects.
Benefits of Progent's IT Support for Businesses in Midtown Manhattan New York
Progent's online support services enable your Midtown Manhattan company to realize the benefits of immediate, world-class IT support without the cost of maintaining a full-time IT organization. Your network will acquire greater strategic value by becoming increasingly available, efficient, and protected. Benefits to your company include:
- Seamless virtual extension of your on-site IT resources
For most businesses in Midtown Manhattan New York, nearby computer service providers, whether consisting of independent consultants or an in-house maintenance staff, can deal with typical network issues. On the other hand, major troubles may strike when your regular resources are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your local support personnel. In these cases, Progent's online service professionals give you a convenient, fast, and budget-friendly solution to supplement your local resources and to pass on valuable knowledge to increase your capability to handle future issues in-house.
- Reduced Dependence on Individual Consultants
For IT support, smaller organizations commonly rely on individual freelance service providers. Although freelance consultants carry less internal costs than big support organizations and can often charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another customer, ill, on vacation, or in class, the absence of reserve personnel may force your company to go without assistance during an emergency. As your business grows, network downtime and trouble with critical software are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a dependable source of backup service expertise to insure your IT system remains up and running.
- Create a Solid Basis for Seamless Growth
Businesses often start with an IT architecture implemented on a shoestring budget. Without a scalable infrastructure, slap-dash repairs often get thrown on top of a weak foundation. As a company grows, stability and scalability problems can impede the productivity of the organization. These poorly built systems need proper analysis, intelligent long-term planning, and extensive IT knowledge to upgrade to a system architecture that can offer the solid foundation to meet critical business requirements and facilitate future expansion.
- Work with Solution Providers Rather Than Product Resellers
Smaller companies need advice and technical education to navigate through an ever more complicated array of technology options capable of accelerating business success and improving productivity. Businesses do not need a computer consultant who is attempting to resell a specific vendor's technology. Network consulting and product selling can result in a scenario where the recommended
solution is built around a profitable technology rather than the genuine needs of a client. Progent avoids these conflicts of interest by offering only services rather than products. This allows Progent to align IT consulting with the real interests of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical expertise, refined remote support software, and understanding of enterprise networking allow companies to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Begin Getting Remote Computer Support from Progent?
- In-depth Expertise in Microsoft's Entire Range of Servers
Progent can provide in-depth expertise for Microsoftís popular server products with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration consulting, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 maintenance, MS Exchange Server 2019 integration, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person visits by the minute. As a result, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for services delivered during normal business hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you won't be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent has few competitors. Businesses who work with familiar independent consultants or who maintain in-house IT personnel benefit when Progent transfers information about new technology and proven processes to make their IT environments more robust, secure, and productive.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause downtime, system monitoring can keep your IT network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.