Fast Remote Support for Midtown Manhattan New York Computer Networks
For businesses located in Midtown Manhattan New York, Progent offers remote technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking problems, as well as the assistance of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting jobs.
Progent's online support experts offer exceptional leverage because they possess the real-world experience and are equipped with the advanced technology needed to resolve the majority of network problems quickly. This reduces direct costs since solutions accumulate minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your organization benefits even more with incidental expenses by minimizing or eliminating system outages and related costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive remote consulting know-how is especially important for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.
Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent charges per minute for phone assistance, so you owe exclusively for the services that you actually get. In contrast to typical online service organizations, Progent imposes no startup fee or minimum job duration. Progent's one-minute granularity and clean policy for pricing avoid situations where fast repairs manage to turn into big invoices. Progent's penchant for handling problems quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven methodologies that promote the maximum level of efficiency for online technical support and troubleshooting for information systems of any size. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's remote service group to connect to your computer system remotely without violating corporate security.
Progent's sophisticated service database system keeps detailed histories for all service that Progent's clients have been provided. Progent's authorized service personnel have access to the records of support delivered to each Progent client by any consultant. This archive of problems and repairs is organized as a quickly accessible proprietary database that permits Progent's online technical experts to share their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and close relationships with major vendors such as Cisco and Microsoft open up additional massive technical knowledge bases and permit quick response from vendors' internal engineering staff so Progent's online service experts can come up with optimal solutions in the least time.
Remote technical services provided by Progent to companies in Midtown Manhattan New York include:
Certified Windows Support
Progent's Microsoft-expert online support experts can deliver network problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist you with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration expertise, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop services to assist your company to deploy, integrate, repair, and manage workstations and notebooks based on Windows. Progent's PC desktop support services include providing Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for networking engineers, and certifies an individual's technical skills at the expert level. Cisco-qualified CCIEs can resolve the most complex challenges occurring in network planning, installation, management, protection, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS Software network management tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs represent an excellent value because their depth of experience allows them to resolve problems quickly. In common instances, less seasoned engineers can wrestle for many hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system by means of sophisticated remote troubleshooting tools in order to perform fast, secure, and affordable analysis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading family of networking products by delivering services that include:
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's certified CISM and CISSP security and compliance consultants can provide a range of security solutions to enhance the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to recuperate rapidly after a damaging penetration. Security services available from Progent include: thorough data security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious assaults; integrating firewalls; designing safe techniques for off-site and mobile access; guarding your email system from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting to help companies of all sizes integrate their information networks with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine local resources as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent runbook for restoring applications and services quickly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote support services to cover a wide spectrum of computer technologies such as system infrastructure, email systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy management in environments that incorporate Linux with Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network problems enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, minimizes network downtime, and lowers service expense.
Major Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services intended to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the industry's top enterprises. Progent's ProSight suite of outsourced network management services covers all critical facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the complete threat lifecycle including blocking, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for special information technology programs. Billing rates for ongoing consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology enables customers to execute major initiatives within budget and on time. Progent's special remote engineering services include:
How Your Midtown Manhattan Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Call Center service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging problems.
Progent's Help Desk consulting expertise can aid you in establishing an efficient new Call Center or improving your current organization, evaluating or enhancing Call Center software products to address the unique needs of your business, or adding temporary online staff to supplement your existing Call Center group during high-demand scenarios such as software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk staff of veteran network experts gives your workers in Midtown Manhattan New York immediate contact with a dependable technical support resource with extensive background offering phone consulting and online repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center recognition as a major driver of business productivity, and Progent's goal is to solve and not just document technical issues.
- Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting staff offers remote and in-depth consulting expertise and education in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more information about Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Midtown Manhattan New York online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your business so your network maintenance is proactive rather than reactive. By detecting emerging trouble spots before they result in full-scale emergencies, proactive monitoring can minimize inconvenient and expensive service failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments based on a mix of OS platforms.
To contact Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Midtown Manhattan New York, Progent's online network support engineers can provide effective and economical system support the instant your business has to have it. More than 15 years of delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to fix IT problems rapidly while avoiding the cost and lost time associated with in-person support visits.
Even if your Midtown Manhattan company has a local independent support technician or maintains an in-house IT staff that know how to handle common network problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to resolve unexpected network emergencies or especially challenging integration projects.
Details of Progent's Remote Network Support for Midtown Manhattan New York
Progent's online support, remote troubleshooting, system security expertise, and network management services offer businesses in Midtown Manhattan New York the greatest leverage for your support investment. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk support and network administration, Progent's professionals can provide your organization enterprise-level IT support while allowing you to avoid the cost and administration overhead of running a full-service in-house IT staff. Key features of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Midtown Manhattan New York and is also ideal for customers in geographic areas that lack consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the advantage of a wide array of Microsoft support tools, service databases, and continuing training.
- By the Minute Rates to Minimize Costs
Progent provides online support on a by-the-minute billing plan, so you are charged only for the support you receive. Progent asks for no minimum charge for phone help and requires no periodic retainer for services provided during regular business hours. This protects you from facing big bills for simple repairs.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco offers help from authorized professionals with skill in designing, implementing, and supporting networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic consulting offerings include technology integration, Microsoft Exchange expertise, network security planning, and shared Help Desk services. Progent's Application Experts group offers world-class consulting expertise for specific business applications. Help offered by the Application Experts Team covers:
Dynamics GP Consulting and Programming
Microsoft Project Expertise
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and SQL Server 2014 Application Programming and Debugging
Oracle Database Administration and Application Programming
MySQL Database Administration and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a full service centralized resource for IT generalists and application experts, Progent can deliver timely, inexpensive, and thorough information technology solutions that align with the special needs of your company.
- Sophisticated Online Access Software
Protected remote access permits Progent's support professionals to observe precisely what your users see. This makes it possible to produce fast solutions to problems that might otherwise demand an expensive personal visit. Effective remote access software and experienced technicians combine to enable Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and remote network tracking.
- Support for Mainstream VPN Products
Progent supports secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24-hour Service for Maximum System Uptime
For businesses with vital applications, Progent offers optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager, this service can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed especially for budget-conscious organizations whose clients need immediate recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical knowledge, fine tuned remote support software, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Begin Getting Online Computer Support from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Microsoft Windows Server 2008 migration, Windows Server 2003 maintenance, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises visits by the minute. Consequently, you are invoiced just for received support. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no initialization fee and asks no retainer for services delivered during regular business hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast solutions so you won't be tempted to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on delivering high-value services where Progent has few competitors. Companies who work with trusted independent consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, secure, and efficient.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to provide 24x7 remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, system monitoring can save your information network from stressful and costly availability disruptions.
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.