Fast Online Support for Midtown Manhattan New York Computer Networks
For companies located in Midtown Manhattan New York, Progent provides online technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to handle challenging networking problems, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security design and diagnostic issues.
Progent's online technical support engineers offer exceptional value because they have the real-world background and have access to the advanced technology needed to solve most network issues rapidly. This reduces immediate expenses since solutions use up fewer billable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your organization saves additionally with incidental costs by minimizing or avoiding network downtime and associated losses due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support expertise is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the services that you actually get. In contrast to typical remote service firms, Progent requires no service activation charge or minimum payments. Progent's per-minute billing unit and clean policy for billing do away with situations where quick fixes manage to turn into big tabs. Progent's penchant for solving problems quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of customized tools and field-proven processes which ensure the highest level of efficiency for remote consulting and troubleshooting for computer systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's remote service group to link to your network without breaching corporate security.
Progent's powerful service reporting system includes detailed records describing the service that Progent's customers have received. Progent's authorized consultants have access to the specifics of services delivered to each Progent customer by every Progent consultant. This archive of issues and solutions is structured as a quickly exploitable support database that enables Progent's online support experts to communicate their knowledge company-wide to make sure that the quality of Progent's support improves daily. Progent's extensive list of certifications and close associations with important technology companies including Cisco and Microsoft make available additional extensive technical databases and allow quick access to manufacturers' in-house support staff with the result that Progent's online service specialists can find the best solutions in the least time.
Online technical support services offered by Progent to businesses in Midtown Manhattan New York include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online service experts can deliver computer problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist you with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration support, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of affordable desktop support services to assist your company to deploy, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 upgrade help plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE certification is the highest recognition for networking engineers, and certifies a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs can handle the most complex issues occurring in network infrastructure design, integration, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating problems with IOS Software network administration tools and coming up with workarounds or locating software patches. Cisco qualified CCIEs represent an exceptional value since their depth of experience allows them to find solutions for problems quickly. In typical cases, less experienced engineers can struggle for many hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can tie into your environment via state-of-the-art on-line support tools in order to perform quick, secure, and economical diagnosis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco CCIEs can provide consulting for all of Cisco's industry-leading selection of infrastructure products. Cisco technology support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting and support services, Nexus switch consulting and support, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP planning and configuration, Aironet Access Points planning and integration help, Cisco wireless controllers consulting, Cisco VPN and Security engineering help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Engineers
Progent's accredited CISM and CISSP security and compliance experts offer a variety of security services that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your business to recuperate quickly after a damaging penetration. Security solutions offered by Progent include: comprehensive information security and compliance analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; integrating firewalls; establishing safe mechanisms for remote and mobile access; securing your email infrastructure from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Progent can provide expert remote consulting to help businesses of all sizes connect their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for recovering services quickly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide online support services to address a broad spectrum of information technologies such as network architecture, email solutions, network and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified management in environments that include Linux with Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to Windows or Linux-based environments. Progent's team-based methodology for resolving technical issues enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.
Important Linux variants for which Progent can provide expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the industry's top corporations. Progent's ProSight series of outsourced network management services covers all critical facets of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important areas of information technology allows clients to complete major projects economically and on time. Progent's project-based online consulting services include:
How Your Midtown Manhattan Company Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Help Desk Call Center service offerings for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the leading professional services automation (PSA) platform for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center staff of experienced network experts provides your clients in Midtown Manhattan New York quick access to an efficient support group with years of background offering phone support and remote diagnostics for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center perception as a crucial contributor to business productivity, and Progent's target is to fix rather than just annotate technical problems.
- Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Team offers online and in-depth engineering support and training in key business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, custom development, and training offerings, go to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent can deliver companies in Midtown Manhattan New York online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your environment so that your network maintenance is proactive and automated. By exposing emerging trouble spots before they expand into downtime, proactive monitoring can minimize inconvenient and costly network breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks that incorporate a combination of platforms.
To contact Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Midtown Manhattan New York, Progent's phone-based network support specialists are ready to deliver effective and cost-effective system support the moment your business needs it. More than a decade of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to repair IT problems quickly while avoiding the expense and lost productivity associated with on-premises service visits.
Even if your Midtown Manhattan office works with a regular freelance consultant or maintains a full time organization that can deal with typical network problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to fix unexpected network emergencies or particularly tough integration problems.
Details of Progent's Online Computer Support for Midtown Manhattan New York
Progent's phone support, Internet-based repair, system security expertise, and system management services give businesses in Midtown Manhattan New York unparalleled leverage for your support investment. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk services and system administration, Progent's professionals can deliver your office enterprise-level network support while allowing you to avoid the expense and administration overhead of carrying a large in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Midtown Manhattan New York and is also ideal for networks in more remote areas that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad selection of Microsoft support utilities, service databases, and continuing education.
- Per Minute Rates to Reduce Expenses
Progent provides remote help on a minute-by-minute basis, so you are charged only for the support you receive. Progent has no minimum charge for phone support and asks for no periodic subscription fee for support services provided during regular business hours. This keeps you from facing big bills for quick fixes.
- Access to Cisco Network Architecture Experts
Progent's certified experts for Cisco offers the services of authorized specialists who have skill in planning, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to build fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's basic support offerings consist of technology integration, MS Exchange Server expertise, system security design, and shared Help Desk services. Progent's Application Experts group offers in-depth consulting expertise for critical business applications. Support available from the Application Experts staff covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Project Expertise
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle DBA Services and Software Development
MySQL Management Support and Software Design
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service one-stop resource for network generalists and application experts, Progent can deliver fast, affordable, and comprehensive information technology solutions that address the specific needs of your company.
- State of the Art Remote Connectivity Software
Secure online access allows Progent's service experts to observe exactly what your customers see. This makes it possible to find quick fixes to issues that might otherwise require a costly personal visit. Effective online access software and expert engineers combine to enable Progent to repair most network problems rapidly and affordably. Progent is an industry leader in offsite support and remote system tracking.
- Compatibility with Leading VPN Products
Progent supports secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24-hour Service for Maximum Network Availability
For companies with vital applications, Progent can provide optional round-the-clock online technical services. Combined with automated 24x7 server monitoring based on MS Operations Manager, this service can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk support services are intended especially for budget-conscious businesses whose clients need immediate recourse to a Help Desk Call Center with expert telephone support and full escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT experience, fine tuned remote support software, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Online Network Support from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Server Platforms
Progent offers in-depth support for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 expertise, Windows Server 2003 maintenance, MS Exchange Server 2019 deployment, MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site visits per minute. As a result, you are billed just for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for services provided during normal working hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for fast fixes so you will not be tempted to allow less critical problems to fester.
- Complete Records of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who provide scant documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports sent by every staff member to each customer. The practice of detailing and organizing service records allows more effective support and eliminates a slew of typical problems such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to provide round-the-clock remote monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can keep your IT network from painful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.