Fast and Affordable Online Troubleshooting for Midtown Manhattan Networks
For organizations in Midtown Manhattan or anywhere in New York, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking issues, as well as the services of CISA and CISSP-qualified security experts to help with advanced security architecture and troubleshooting issues.
Progent's online support experts offer exceptional leverage because they have the practical background and have access to the sophisticated technology required to solve the majority of network problems rapidly. Efficient support reduces immediate expenses because service calls use up minimal billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your organization benefits additionally with indirect costs by reducing or avoiding network downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online consulting expertise is especially important for organizations that are dependent on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's pricing policy for online support is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. Unlike many online service firms, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and simple model for billing save you from situations where quick fixes manage to turn into major tabs. Progent's skill at handling technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized tools and proven methodologies which permit the maximum level of efficiency for remote technical support and troubleshooting for information networks of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's remote service group to communicate with your company's environment remotely without violating corporate security.
Progent's proven technical support reporting system includes extensive histories for the service that Progent's customers have been provided. Progent's team consultants have access to the specifics of all help rendered to each customer by every Progent consultant. This history of anomalies and resolutions is organized as a quickly searchable proprietary database that allows Progent's remote support professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's extensive list of certifications and working associations with important technology companies including Cisco and Microsoft make available additional massive technical support databases and permit quick response from vendors' internal engineering staff so Progent's remote consulting specialists are able to find the most efficient solutions in the least time.
Online technical support services offered by Progent to customers in Midtown Manhattan and anywhere in the state of New York include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier online support experts can provide network repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can help your company with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint 2016 migration support, Skype for Business migration support, Microsoft Lync Server management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop services to assist your business to deploy, integrate, repair, and manage workstations and laptops based on Windows. Progent's PC desktop support services include providing Microsoft Windows 10 migration help plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network consultants, and validates a consultant's technical knowledge at the master level. Cisco-qualified CCIEs know how to resolve the most challenging problems encountered in network infrastructure design, integration, management, security, and problem solving. CCIEs operate closely with Cisco's internal product support engineers in isolating problems with IOS Software network management tools and coming up with workarounds or identifying program updates. CCIEs are an excellent value because their broad expertise permits them to fix problems rapidly. In common instances, less experienced service providers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can tie into your computer system by means of the latest on-line support technology to perform efficient, safe, and affordable diagnosis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||317 George Street, 3rd Floor
New Brunswick, NJ 08901
||Edison Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||2 University Plaza, Suite 100
Hackensack, NJ 07601
||Saddle Brook Network Support Services
||243 Tresser Boulevard, Penthouse
Stamford, CT 06901
||Stamford Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's industry-leading selection of infrastructure appliances. Cisco technology expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Catalyst switch integration and support, Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki wireless AP layout and configuration, Aironet Wireless APs engineering expertise, Cisco WiFi controllers support Services, Cisco VPN Setup and troubleshooting support, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security solutions that can bolster the defenses of your Windows, macOS and OS X, Linux network against attacks or help you to recuperate rapidly following a serious breach. Security support services available from Progent cover in depth data security and compliance analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; fast recuperation from malicious attacks; configuring firewalls; designing secure techniques for off-site and mobile access; guarding your messaging system from spam and DHA attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online support services to help companies of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that combine physical resources along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable runbook for restoring services rapidly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer online consulting services to cover a wide array of computer technologies including network architecture, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy administration in networks that include Linux and Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux-powered environments. Progent's team-oriented approach to solving network issues enables quick escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support costs.
Major Linux versions for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price services intended to allow small and medium-size businesses to utilize the same best-of-breed technology used by many of the industry's leading corporations. Progent's ProSight suite of IT management outsourcing services covers all critical facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and allows rapid restoration of vital data, apps and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to deliver centralized management and world-class security for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so any looming issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for contract information technology programs. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers involved. Progent's background in these important fields of information technology enables clients to execute major projects economically and on schedule. Progent's special remote engineering services include:
How Your Midtown Manhattan Company Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk consulting services can guide you in creating an efficient new Help Desk Call Center or enhancing your current one, selecting or customizing Call Center application software to meet the unique needs of your corporation, or providing occasional online staff to work with your existing Help Desk Call Center group to deal with demanding scenarios such as software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk staff of experienced information technology professionals gives your computer users in Midtown Manhattan or anywhere in the state of New York instant communication with a reliable network service group with years of experience offering phone help and remote diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center recognition as a solid enabler of business efficiency, and Progent's aim is to solve instead of simply record network problems.
- Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff offers online and in-depth engineering expertise and education in key application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Midtown Manhattan, or anywhere in the state of New York, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to fit your business so that your network support is proactive and automated. By exposing emerging problems before they expand into network outages, remote monitoring can minimize disruptive and costly network crises. Progent can also use network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments that support multiple OS platforms.
To contact Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Midtown Manhattan or throughout the state of New York, Progent's phone-based computer support engineers can provide effective and cost-effective IT help whenever your organization has to have it. Long experience providing online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to fix network problems rapidly while eliminating the cost and lost productivity associated with in-person support visits.
Even if your Midtown Manhattan business has a regular freelance support technician or employs a full time IT staff that can deal with typical network issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent remote extension of your on-site resources in cases when your usual IT support personnel either lack the availability or the knowledge to resolve sudden network emergencies or particularly tough integration projects.
Advantages of Progent's Network Help for Businesses in Midtown Manhattan
Progent's remote technical help services allow your Midtown Manhattan company to enjoy the benefits of on-call, enterprise-class IT support without the expense of managing a full-time IT organization. Your information system will acquire greater business worth by becoming more reliable, productive, and secure. Benefits to your company include:
- Convenient remote expansion of your local support resources
For most companies in Midtown Manhattan or anywhere in New York, nearby network support resources, whether represented by independent consultants or an internal IT staff, can handle the majority of technical issues. However, IT crises sometimes strike when your regular support personnel are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your usual service people. In these situations, Progent's online support specialists provide an easy, quick, and budget-friendly solution to augment your local resources and to convey valuable knowledge to improve your ability to resolve downstream issues in-house.
- Reduced Dependence on Individual Consultants
For IT support, smaller offices often rely on independent freelance consultants. While independent consultants carry smaller overhead than larger consulting firms and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another customer, sick, on vacation, or in class, the lack of fallback personnel may force your business to wait for help during an IT crisis. As your company expands, network unavailability and trouble with vital applications are more costly. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a ready source of backup service experts to insure your IT system stays available.
- Build a Scalable Basis for Smooth Expansion
Organizations typically start with an IT architecture implemented on a shoestring budget. Without a robust infrastructure, band-aid fixes often get thrown on top of an unstable foundation. As a company grows, stability and expandability problems can impede the success of the business. Such badly designed systems need careful assessment, smart long-term planning, and extensive IT expertise to upgrade to a network infrastructure that can provide the stable foundation to handle vital business demands and simplify future expansion.
- Work with Solution Providers Instead of Technology Resellers
Smaller companies require guidance and technical education to navigate through an increasingly complicated array of product options available for promoting business growth and enhancing productivity. Businesses do not need a network engineer who is trying to sell a certain vendor's technology. IT support and product sales can lead to a situation where the proposed
solution is built around a predetermined product instead of the genuine requirements of a client. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to align IT expertise with the best interests of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT background, refined support tools, and understanding of corporate IT allow businesses to escape the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Online Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average more than a decade of hands-on professional experience, at the forefront of network support, executing a wide range of technical projects for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This ensures that you get not only expert IT capability, but also a consultant with proven methods for applying computer knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits per minute. Consequently, you are charged exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and asks no retainer for services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you will not be forced to permit less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who offer minimal documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation sent by every staff member to every client. The discipline of documenting and archiving support records results in more effective support and eliminates a variety of common problems such as when a support client is effectively held captive to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to offer round-the-clock network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your information network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.