UNIX, Linux, Sun Solaris, Mac OS X Technical Support

For small and midsize companies in Midtown Manhattan New York, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft technology. Progent has delivered remote support to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex infrastructure issues, plus the services of CISA and CISSP-accredited security engineers to help with advanced security architecture and disaster recovery planning.

Progent's remote support engineers represent excellent leverage because they have the real-world background and the advanced tools to resolve the majority of information system problems quickly. Efficient support lowers immediate expenses because service calls require a smaller number of billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your location. Your company saves even more with incidental expenses by minimizing or avoiding system outages and associated costs stemming from business disruption, disgruntled clients, idle employees, and de-focused management.

Progent's pricing model for remote help is designed to maximize the impact of your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the support that you actually get. In contrast to many remote support firms, Progent imposes no startup surcharge or minimum fees. Progent's per-minute granularity and clean model for billing save you from situations where fast repairs somehow turn into substantial invoices. Progent's penchant for solving technical issues efficiently translates into your business saving money.

Progent's Remote Service Technologies
Through years of experience, Progent has refined a collection of optimized technologies and proven processes which permit the highest level of effectiveness for remote help and repair for small and midsize company information systems. Progent offers protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity enables the consultants of Progent's remote service group to access your environment without violating corporate security.

Progent's proprietary technical support database system includes thorough documentation of the service that Progent's customers have received. Progent's staff service personnel have access to the specifics of support rendered to every Progent client by every consultant. This database of anomalies and repairs is structured as a readily retrievable support database that allows Progent's online support experts to communicate their experiences company-wide to make sure that the value of Progent's support improves daily. Progent's advanced accreditations and close associations with important industry leaders including Cisco and Microsoft make available additional extensive support databases and allow priority response from manufacturers' internal product engineers so Progent's remote service experts are able to come up with the best resolutions quickly.

Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Midtown Manhattan New York or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, go to Immediate Emergency Support.

Online Network Support Services Provided by Progent
Progent's phone-based support professionals have certified skills in an extensive array of technologies. This broad scope of technical skills permits Progent's engineers to resolve virtually any problem likely to occur in a small business information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, CCDA and CCDP.

To support companies with multi-OS networks, Progent also provides access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and CISSP-ISSAP consultants.

Online services available from Progent to small businesses in Midtown Manhattan include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a wide range of computer technology such as network infrastructure, messaging systems, network and process security, UNIX and Windows integration, virtual server products for server hardware economization and easy administration, and transitioning from legacy applications to the latest Microsoft Windows or Linux solutions. Progent's team-oriented approach to resolving technical issues enables quick escalation, when required, to engineers with task-relevant expertise to handle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts support costs.

  Progent's UNIX/Linux consultants can provide emergency online assistance for analyzing anomalies within UNIX/Linux systems based on leading versions of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux platforms for which Progent offers expert support include:
  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
  The Cisco CCIE certification is the highest recognition for network engineers, and indicates an individual's network technology knowledge at the expert level. Cisco CCIEs can resolve the most difficult problems surrounding network infrastructure planning, installation, administration, security, and problem solving. CCIEs can cooperate closely with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management tools and coming up with workarounds or locating program updates. CCIEs are an excellent cost-effectiveness because their deep experience allows them to solve even the most intractable problems quickly. In common cases, less qualified service providers can struggle for many hours or even days with the same problems that a CCIE can fix in a few minutes. Few support firms make Cisco CCIEs available to assist small and mid-size companies. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can get urgent help for complex network infrastructure problems that are crippling business productivity but are outside the scope of your regular IT service providers. Progent's Cisco-qualified CCIE consultants can tie into your computer system using the latest remote troubleshooting technology in order to provide quick, safe, and economical analysis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of connectivity appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network products.

• Authorized Windows Expertise
  Progent's Microsoft-premier remote service experts can provide computer system repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of consulting engineers who can help you with a broad range of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2019 deployment, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid integration expertise, SharePoint 2019 planning and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server planning, SBS Server consulting, and Windows Essentials cloud integration.

  Progent in addition can deliver a wide range of remote desktop support including Microsoft Windows 7 migration, preparing for to 64-bit workstation applications, integrating Office 2010, and automating PC desktop image creation.

• CISSP and ISSAP Certified System Security Engineers
  Progent's accredited CISSP and ISSAP security consultants offer a variety of security services to improve the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or help you to recuperate rapidly following a damaging breach. Security support services offered by Progent include: comprehensive network security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious assaults; setting up firewalls; establishing safe mechanisms for remote and mobile connectivity; defending your email infrastructure against spam and DHA attacks; and setting up round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert remote consulting to help businesses of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.

• Call Center Expertise
  Progent's Help Desk support alternatives for small and midsize businesses with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are designed for small companies who don't have the money or time to create an internal Help Desk Call Center but who need fast access to an effective Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging tasks to high-level engineers.

  Progent’s Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is an advanced service desk solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

  Progent's Help Desk consulting services can assist you in establishing an efficient new Help Desk or enhancing your existing organization, evaluating or enhancing Help Desk Call Center software products to meet the special needs of your company, or providing occasional online staff to reinforce your existing Call Center group to handle unusually busy scenarios like software transitions, mass upgrades, or installing new applications.

  Progent's Help Desk team of veteran information technology professionals offers your workers in Midtown Manhattan New York quick communication with an effective support resource with substantial background offering telephone-based help and remote repair service for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center the reputation as a crucial driver of business performance, and Progent's goal is to resolve and not merely annotate network issues.

• Business Applications Services: Training, Custom Development, and Integration
  Progent's Applications Consulting Team can supply phone-based professional consulting support and education in key application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for popular Microsoft applications such as CRM, MS Office Project, Microsoft Office Word, and MS Excel. To learn more on Progent's consulting, custom programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.

  Progent's Apple Mac experts can promote the imaginative components of Apple Mac environments by delivering remote consulting services and training in graphics, audio, and video. Progent's consultants can provide assistance in a large selection of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special projects such as capturing or digitizing audio/video or integrating an audio/video production facility.

  Remote Network Monitoring Support
  Progent offers companies in Midtown Manhattan New York remote network monitoring support based on MS System Center Operations Manager network monitoring and reporting, adapted by Progent to fit your business so that your network support is proactive and automated. By spotting looming trouble spots before they evolve into full-scale emergencies, proactive monitoring can minimize inconvenient and expensive service failures. Progent can also deploy network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments that incorporate a combination of OS platforms.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.