Fast Remote Support for Midtown Manhattan New York UNIX or Linux NetworksFor small and midsize companies in Midtown Manhattan New York, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). Progent also offers the consultation CCIE-qualified network specialists for complex connectivity problems, plus the services of CISA and CISSP-certified security engineers to handle advanced security architecture and disaster recovery preparedness.

Progent's online support services represent exceptional value because they have the real-world experience and the sophisticated technology to solve most information system problems rapidly. This reduces immediate costs since service calls require fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your company saves additionally with incidental expenses by reducing or eliminating system downtime and related costs due to business disruption, disgruntled clients, unproductive employees, and distracted management.

Progent's pricing model for remote support is structured to maximize the impact of your network support investment. Progent bills per minute for telephone-based consulting, so you owe only for the support that you receive. Unlike typical remote service organizations, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for billing avoid scenarios where fast fixes somehow turn into major bills. Progent's skill at disposing of technical issues efficiently results in your business saving money.

Progent's Remote Service Tools
Over the years, Progent has fine tuned an array of customized technologies and field-tested processes that permit the highest level of effectiveness for online consulting and troubleshooting for small and midsize business computer networks. Progent offers safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology permits the experts of Progent's Technical Response Center to link to your company's environment without compromising network security.

Progent's highly evolved technical support reporting application stores extensive histories describing all service that Progent's customers have received. Progent's staff service personnel have access to the history of all help rendered to every customer by every Progent consultant. This database of trouble tickets and responses is stored as an easily searchable internal knowledge base that allows Progent's online support professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft make available additional massive support knowledge bases and permit quick response from manufacturers' internal engineering staff with the result that Progent's online service specialists can come up with optimal solutions promptly.

Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone services in Midtown Manhattan New York or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT support, visit Immediate Urgent Support.

Online Support Services Available from Progent
Progent's online support engineers offer credentials in an extensive set of technologies. This broad scope of capability permits Progent's consultants to address almost any emergency likely to crop up in a small or midsize company information system. Certifications earned by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Associate.

To help customers with mixed-OS environments, Progent also provides access to engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Online support Offered by Progent to small businesses in Midtown Manhattan include:

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special projects that small companies often request. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables customers to complete critical initiatives within budget and on time. Progent's special online consulting solutions include:
  • Call Center Expertise
    Progent's Call Center support programs for small and midsize businesses with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Call Center support services are well suited for smaller companies who lack the resources to create an internal Help Desk but who need quick response from an efficient Call Center with proficient phone support as well as the technical depth to escalate the most challenging problems to advanced consultants.

    Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading professional services automation tool for managing service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Call Center consulting support can assist you in establishing an effective new Help Desk or improving your established one, selecting or enhancing Help Desk software to handle the particular requirements of your business, or providing temporary phone support staff to reinforce your internal Call Center resources to deal with unusually busy situations such as software migrations, mass upgrades, or installing new applications.

    Progent's Call Center team of veteran information technology professionals gives your workers in Midtown Manhattan New York quick communication with a dependable support group with extensive experience offering telephone-based support and remote diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center recognition as a crucial contributor to company success, and Progent's policy is to solve and not merely report IT issues.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff provides online and in-depth consulting support and education in special business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom programming, and education for Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office Word, and Excel. To read more on Progent's consulting, programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Apple Mac consultants can nurture the creative elements of Apple Mac computing by offering remote consulting services and education in graphics, sound, and video. Progent's support professionals can provide expertise in a large selection of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common jobs like capturing or digitizing audio or video or building an audio/video post production facility.

    Online Network and Server Monitoring Services
    Progent can provide businesses in Midtown Manhattan New York online network monitoring services based on MS Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so that your computer maintenance is proactive rather than reactive. By exposing looming problems before they grow into full-scale emergencies, remote monitoring can head off disruptive and costly service crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or networks based on a mix of operating systems.

How Your Midtown Manhattan New York Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online help with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.

Onsite IT Consulting
Progent locations in New York City Metro Area

City Address Phone Link
Brooklyn Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
(917) 781-0096 Brooklyn Network Support Services
Edison 3001 Woodbridge Avenue
Edison, NJ 08837
(973) 939-0035 Edison Network Support Services
Jersey City 111 Town Square Place, Suite 1203
Jersey City, NJ 07302
(201) 839-3400 Jersey City Network Support Services
Lower Manhattan 30 Broad St, 23rd Floor
New York City, NY 10004
(646) 969-5696 Lower Manhattan Network Support Services
Midtown Manhattan 420 Lexington Ave
New York City, NY 10170
(646) 727-4666 Midtown Manhattan Network Support Services
Newark 146-B Ferry Street
Newark, NJ 07105
(862) 373-1253 Newark Network Support Services
Parsippany 181 New Road, Suite 304
Parsippany, NJ 07054
(973) 939-0009 Parsippany Network Support Services
Saddle Brook Park 80 West
Saddle Brook, NJ 07663
(562) 583-3336 Saddle Brook Network Support Services
Uniondale 405 RXR Plaza
Uniondale, NY 11556
(224) 534-2088 Uniondale Network Support Services
Yonkers 73 Market Street, 3rd Floor
Yonkers, NY 10710
(914) 662-8006 Yonkers Network Support Services

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    Cisco has designed a full product line of routers that includes appliances built to provide the security, bandwidth, and availability demanded by customers from small businesses to global enterprises and service providers. Cisco routers include support for redundancy, transparent failthrough, and backup power for improved fault tolerance and network uptime. Progent can help you select and integrate Cisco routers to build a solid foundation for your network and to make it easy to grow as you add new users, start new offices, deploy new services, extend your network to clients and partners, and manage a more mobile workforce. Progent can provide help with a variety of routers based on the Cisco IOS operating system, such as Cisco's 800 series of small office VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for the network core, plus older 1700 and 2600 Series Routers.

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    Progent can help your business to design and implement a smooth migration from a Solaris-powered information environment to a network powered by Microsoft Windows and capable of running Microsoft's popular office productivity software, commercial applications, and software development platforms. Progent's Solaris, Windows and Cisco consultants and application specialists can assist you to guard your data and reduce business disruption by designing an efficient transition strategy that preserves your existing assets in Solaris software and infrastructure. UNIX-to-Windows migration consulting expertise offered by Progent include evaluation of current infrastructure, transition strategy and testing, MS Exchange migration expertise, information and application software migration, and server and mass storage transition and consolidation.

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  • Professional Lync Server 2013 and iPhone
    Microsoft Lync Server 2013 Consulting

    Microsoft Lync Server 2013, rebranded Skype for Business, enables organizations of any size to create a manageable and secure communications environment that supports a BYOD computing model with instant messaging, presence, audio/video and web meetings with application sharing and whiteboard, as well as IP-based and PSTN calling across a broad range of desktop and handheld clients. Progent's Microsoft-certified Lync 2013 consultants and system integrators can help you to assess the business benefits of Lync 2013, create an on-premises, cloud-resident (via Lync Online) or mixed model suitable for your present and future plans, deploy Lync 2013 so as to speed up your ROI, and deliver live webinar and onsite training to your management team and end users. Progent offers in-depth expertise in key pieces of a Lync 2013 solution that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help your organization to combine Lync Server 2013 with key Microsoft Office and Office 365 applications such as Outlook clients and PowerPoint.

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  • SMS Server Upgrade Specialist
    Microsoft Certified Partner Systems Management Server Professional

    Progentís Microsoft certified consultants offer small and medium size businesses enterprise-level consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows companies to deliver critical software rapidly and automatically to appropriate workers, reduce software costs and stay compliant by understanding patterns of usage, enhance Windows security by improving your knowledge of weak points and by delivering critical updates, manage your mobile workforce through accepted standards independent of connection or geography, and lower operational expenses by efficiently utilizing the management functions incorporated into Windows. Progentís SMS engineers can show you how to use SMS economically for automated software and application installation, security patch control, and asset tracking management including software and hardware inventory.

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  • Remote Troubleshooting Debian Linux, Solaris, UNIX Midtown Manhattan-Upper East Side, NY U.S.A.
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