For small companies located in Midtown Manhattan New York, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for complex connectivity issues, plus the assistance of CISSP and CISM-certified security engineers to handle high-level security architecture and disaster recovery planning.
Progent's remote support services offer exceptional leverage due to the fact that they have the practical experience and the advanced tools to solve most network problems rapidly. This lowers immediate expenses because service calls take up fewer chargeable minutes. Online support also eliminates the cost of sending an engineer to your location. Your organization benefits even more with indirect costs by reducing or eliminating system downtime and related losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's pricing policy for online help is designed to get the most out of your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike typical remote support organizations, Progent asks for no service activation fee or minimum payments. Progent's per-minute billing unit and simple policy for billing save you from scenarios where fast repairs somehow turn into substantial tabs. Progent's penchant for disposing of technical issues quickly results in your company spending less money.
Progent's Remote Technical Support Tools
Over the years, Progent has refined a set of optimized technologies and proven processes that ensure the maximum level of efficiency for online consulting and troubleshooting for small and midsize company IT systems. Progent offers secure Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology permits the engineers of Progent's Technical Response Center to link to your company's environment remotely without breaching system security.
Progent's sophisticated service reporting application keeps thorough histories describing all support that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of assistance rendered to each client by any Progent engineer. This history of issues and responses is structured as a readily searchable internal database that permits Progent's online support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's support services improves over time. Progent's high-level accreditations and working associations with key industry leaders such as Cisco and Microsoft permit access to other massive technical knowledge bases and allow fast response from vendors' in-house product engineers with the result that Progent's online service experts are able to come up with optimal solutions promptly.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Midtown Manhattan New York or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network support, go to Immediate Urgent Support.
Remote Technical Services Available from Progent
Progent's online technical service engineers offer advanced credentials in an extensive set of products and technologies. This breadth of IT skills allows Progent's engineers to resolve practically any crisis that may take place in a small or midsize business information system. Credentials earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to businesses with mixed-platform environments, Progent also offers the skills of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based support services provided by Progent to small businesses in Midtown Manhattan include:
Additional Support Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services cover a broad range of information technology including network architecture, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server consolidation and simplified administration, and migration from legacy applications to the latest MS Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based help for resolving problems affecting UNIX/Linux systems based on leading variants of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure consultants, and validates an individual's networking knowledge at the expert level. Cisco qualified CCIEs can deal with even the most difficult challenges associated with network design, integration, maintenance, protection, and problem solving. CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or locating program updates. CCIEs provide excellent value because their broad experience allows them to resolve even the most complex problems rapidly. In typical instances, less seasoned service providers can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes.
Few support organizations make Cisco CCIEs available to help small and medium sized businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can receive timely support for severe network problems that are impacting worker productivity but are outside the experience of your ordinary computer maintenance personnel. Progent's CCIE engineers can connect to your network by means of sophisticated remote troubleshooting tools to perform efficient, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading selection of connectivity devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as VPN technology.
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote support experts can deliver network repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of support professionals who can assist your company with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 planning and deployment, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full array of remote PC desktop support and troubleshooting services including Windows 7 migration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier Network Security Experts
Progent's qualified CISM and CISSP network security engineers can provide a range of system protection services to enhance the immunity of your UNIX/Linux, Solaris, Mac or Windows network against internal or external threats or assist your business to recover rapidly following a serious breach. Security solutions offered by Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recuperation from malicious assaults; integrating firewalls; building safe techniques for remote and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting to help companies of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that combine on-premises IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent offers the services of world-class remote consulting experts for contract projects that small companies frequently request. Billing rates for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these special fields of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Midtown Manhattan New York Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk service options for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are designed for smaller organizations who don't have the money or time to create an internal Help Desk but who require quick communication with an effective Help Desk Call Center with professional phone support as well as the available expertise to escalate complex problems to high-level consultants.
Progentís shared Help Desk services make it possible for your business to share the load for Help Desk support transparently between your IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation platform for handling service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can support you in establishing an effective new Call Center or improving your established one, identifying or customizing Call Center application software to meet the particular requirements of your company, or adding occasional online personnel to supplement your in-house Help Desk resources to handle unusually busy situations such as software migrations, major updates, or installing new business software.
Progent's Call Center staff of experienced information technology consultants provides your workers in Midtown Manhattan New York rapid contact with an efficient network service resource with years of experience delivering phone help and online repair service for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center recognition as a solid enabler of business success, and Progent's aim is to resolve rather than merely report IT issues.
Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts Team can supply online professional consulting expertise and education in special application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for Microsoft business applications such as Microsoft CRM, Office Project, Word, and Microsoft Excel. To read more about Progent's consulting, custom programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac consultants can nurture the imaginative facets of Apple Mac computing by offering remote consulting services and education in imaging, sound, and motion video. Progent's consultants can provide assistance in a range of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common projects such as scanning or digitizing audio/video or configuring an audio/video production studio.
Remote Network and Server Monitoring Support
Progent offers businesses in Midtown Manhattan New York remote computer system monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so your computer support is proactive rather than reactive. By anticipating possible issues before they grow into crashes, remote monitoring can avoid disruptive and costly network breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or systems based on a combination of platforms.
To contact Progent about emergency remote assistance with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services