For small businesses in Midtown Manhattan or anywhere in New York, Progent offers support for information systems based on UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered online support to businesses in every state in the U.S. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE network specialists for complex connectivity issues, as well as the assistance of CISSP and CISM-accredited security consultants to handle high-level security architecture and business continuity preparedness.
Progent's remote support engineers represent exceptional leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to resolve the majority of information system issues quickly. This lowers direct expenses because solutions take up fewer billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company benefits even more in indirect costs by minimizing or avoiding network downtime and related losses due to business disruption, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's pricing policy for online help is designed to maximize the impact of your network support investment. Progent bills per minute for phone assistance, so you are charged exclusively for the services that you receive. Unlike many online support firms, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing do away with situations where speedy. minor solutions somehow end up as large bills. Progent's penchant for disposing of technical issues efficiently translates into your company saving money.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed an array of optimized tools and field-proven processes that ensure the maximum level of efficiency for remote help and troubleshooting for small business IT systems. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access permits the experts of Progent's remote service group to link to your network remotely without violating system security.
Progent's proprietary service reporting application keeps extensive records for the service that Progent's customers have received. Progent's staff engineers have access to the details of all help provided to every Progent customer by any Progent consultant. This archive of problems and solutions is structured as a quickly accessible support knowledge base that allows Progent's online support professionals to communicate their knowledge company-wide to ensure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft make available other extensive technical databases and permit priority access to vendors' internal engineering staff so Progent's online service experts are able to find the best resolutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Midtown Manhattan or anywhere in New York or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT help, go to Immediate Emergency Support.
Online Technical Support Services Provided by Progent
Progent's remote network support experts possess advanced credentials in a comprehensive array of disciplines. This breadth of technical skills enables Progent's consultants to resolve almost any problem likely to take place in a small or midsize business information system. Credentials earned by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to clients with multi-platform networks, Progent also offers access to engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based technical support services available from Progent to companies in Midtown Manhattan and throughout the state of New York include:
Special Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services address a broad spectrum of information technology including system infrastructure, messaging solutions, network and process security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and simplified administration, and transitioning from legacy applications to the latest Windows or Linux solutions. Progent's team-oriented approach to resolving technical problems promotes fast escalation, when required, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can offer urgent online assistance for analyzing problems affecting UNIX/Linux networks powered by leading versions of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- RedHat Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top accreditation for networking consultants, and validates a consultant's network technology skills at the expert level. Cisco qualified CCIEs know how to deal with even the most intractable problems occurring in network infrastructure design, installation, administration, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating problems with IOS network administration utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their deep experience permits them to fix the most difficult problems quickly. In many instances, less experienced engineers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting providers make CCIEs accessible to support small and medium sized businesses. Progent offers quick telephone contact with a CCIE so you can get timely support for complex network infrastructure problems that are impacting worker efficiency but are not within the comfort zone of your regular network service providers. Progent's Cisco-qualified CCIE engineers can tie into your computer system using advanced on-line troubleshooting tools to provide quick, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's popular selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst family switches, as well as VPN products.
Certified Windows Experts
Progent's Microsoft-certified online support engineers can provide network troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist you with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 Server integration,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration consulting,
SharePoint 2019 design and deployment,
Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full array of remote PC desktop support services such as Windows 7 migration help, upgrading to 64-bit workstation applications, configuring Office 2010, and automating desktop configuration.
CISM and CISSP Certified System Security Experts
Progent's certified CISSP and ISSAP network security consultants offer a range of system protection solutions to enhance the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist your business to recuperate rapidly after a serious breach. Security solutions available from Progent include: thorough network security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; configuring firewalls; designing safe architectures for remote and mobile connectivity; securing your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting services to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that combine local resources along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent offers the skills of world-class online consulting professionals for special projects that small businesses often need. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these important fields of information technology enables customers to execute major projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Midtown Manhattan Company Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Help Desk service options for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Call Center support services are designed for small organizations who don't have the resources to assemble and manage an in-house Call Center but who need quick response from a dependable Help Desk with proficient phone assistance as well as the in-depth expertise to escalate complex tasks to advanced engineers.
Progentís Help Desk Co-management services make it possible for your business to split the load for Help Desk services transparently between your IT staff and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the top PSA tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk consulting expertise can guide you in establishing an efficient new Help Desk Call Center or revamping your existing one, evaluating or customizing Help Desk software products to meet the unique needs of your corporation, or adding occasional phone support personnel to supplement your in-house Help Desk resources during unusually busy events such as software transitions, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of experienced network professionals offers your computer users in Midtown Manhattan or anywhere in the state of New York immediate access to a large technical support group with years of background offering telephone-based support and remote diagnostics for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center perception as a significant enabler of company productivity, and Progent's goal is to fix instead of simply record network problems.
Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff can supply online advanced consulting support and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for familiar Microsoft applications including Microsoft CRM, Project, Office Word, and MS Office Excel. To find out more information on Progent's consulting, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac experts can support the artistic facets of Mac computing by offering remote consulting support and education in imaging, sound, and video. Progent's consultants offer assistance in a variety of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific jobs like scanning or digitizing audio or video or setting up an audio/video production lab.
Online Network Monitoring Support
Progent can provide companies in Midtown Manhattan, or anywhere in the state of New York, remote network monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so that your computer support is proactive and automated. By spotting emerging problems before they grow into crashes, remote monitoring can minimize inconvenient and costly service breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or networks that support multiple OS platforms.
To get in touch with Progent about emergency phone-based assistance with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||317 George Street, 3rd Floor
New Brunswick, NJ 08901
||Edison Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||2 University Plaza, Suite 100
Hackensack, NJ 07601
||Saddle Brook Network Support Services
||243 Tresser Boulevard, Penthouse
Stamford, CT 06901
||Stamford Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services