For small and midsize companies located in Midtown Manhattan New York, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for complex connectivity issues, as well as the assistance of CISSP and CISM-certified security engineers to help with advanced security architecture and business continuity preparedness.
Progent's remote support engineers represent exceptional value due to the fact that they have the practical background and the advanced technology to solve the majority of network issues quickly. Efficient support reduces direct expenses since solutions require a smaller number of billable consulting minutes. Online support also avoids the cost of sending a consultant to your location. Your company benefits even more in indirect costs by minimizing or avoiding network downtime and associated costs resulting from business disruption, upset customers and vendors, idle employees, and de-focused management.
Progent's billing model for online support is structured to stretch your network support dollar. Progent charges per minute for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to typical online service companies, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing avoid situations where speedy. minor fixes somehow turn into major invoices. Progent's penchant for handling problems efficiently results in your business saving money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined an array of customized technologies and field-tested methodologies which promote the maximum degree of effectiveness for online engineering help and troubleshooting for small company information systems. Progent provides protected VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity permits the consultants of Progent's remote service group to link to your company's environment without breaching corporate security.
Progent's powerful customer support reporting system includes comprehensive documentation for the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of support delivered to each customer by every consultant. This archive of anomalies and repairs is organized as a quickly exploitable support database that permits Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level certifications and close relationships with major vendors including Cisco and Microsoft make available other vast support databases and permit quick response from vendors' internal support staff so Progent's remote service experts can come up with optimal solutions in the least time.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Midtown Manhattan New York or to find out additional information about Progent's phone support options, contact Progent at
Online Support Services Offered Progent
Progent's remote technical support engineers possess credentials in an extensive set of products and technologies. This broad scope of capability allows Progent's consultants to tackle practically any crisis that may occur in a small or midsize business network. Certificates held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To help clients with mixed-OS environments, Progent also provides the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote technical support services provided by Progent to customers in Midtown Manhattan include:
Progent's UNIX/Linux consultants can offer urgent phone-based help for analyzing anomalies within UNIX/Linux networks based on popular versions of UNIX including:
Progent in addition can deliver a full array of online desktop support such as Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
Progent’s Co-managed Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced support solution based on the leading professional services automation tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center consulting support can assist you in creating an effective new Help Desk Call Center or improving your existing one, identifying or modifying Help Desk Call Center software products to meet the special demands of your corporation, or adding temporary phone support staff to supplement your in-house Help Desk group to handle demanding scenarios like software transitions, major upgrades, or rolling out new applications.
Progent's Call Center staff of seasoned information technology professionals offers your workers in Midtown Manhattan New York immediate communication with an efficient support group with substantial background delivering telephone-based help and online troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center the reputation as a solid driver of company performance, and Progent's goal is to fix rather than just record technical problems.
Progent's Mac consultants can promote the creative components of Mac computing by providing phone-based consulting services and education in graphics, audio, and video. Progent's consultants offer help in a large selection of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also assist you with common procedures such as capturing or digitizing audio/video or configuring an audio/video post production studio.
Online Network Monitoring Services
Progent offers businesses in Midtown Manhattan New York online network monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so that your computer support is proactive rather than reactive. By spotting potential issues before they grow into full-scale emergencies, system monitoring can head off disruptive and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or networks based on a variety of operating systems.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
City | Address | Phone | Link |
Brooklyn | Flatbush Avenue Executive Center, 495 Flatbush Avenue Brooklyn, NY 11225 United States |
(917) 781-0096 | Brooklyn Network Support Services |
Edison | 3001 Woodbridge Avenue Edison, NJ 08837 United States |
(973) 939-0035 | Edison Network Support Services |
Jersey City | 111 Town Square Place, Suite 1203 Jersey City, NJ 07302 United States |
(201) 839-3400 | Jersey City Network Support Services |
Lower Manhattan | 30 Broad St, 23rd Floor New York City, NY 10004 United States |
(646) 969-5696 | Lower Manhattan Network Support Services |
Midtown Manhattan | 420 Lexington Ave New York City, NY 10170 United States |
(646) 727-4666 | Midtown Manhattan Network Support Services |
Newark | 146-B Ferry Street Newark, NJ 07105 United States |
(862) 373-1253 | Newark Network Support Services |
Parsippany | 181 New Road, Suite 304 Parsippany, NJ 07054 United States |
(973) 939-0009 | Parsippany Network Support Services |
Saddle Brook | Park 80 West Saddle Brook, NJ 07663 United States |
(562) 583-3336 | Saddle Brook Network Support Services |
Uniondale | 405 RXR Plaza Uniondale, NY 11556 United States |
(224) 534-2088 | Uniondale Network Support Services |
Yonkers | 73 Market Street, 3rd Floor Yonkers, NY 10710 United States |
(914) 662-8006 | Yonkers Network Support Services |