For small and midsize companies located in Midtown Manhattan New York, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for complex connectivity issues, as well as the assistance of CISSP and CISM-certified security engineers to help with advanced security architecture and business continuity preparedness.
Progent's remote support engineers represent exceptional value due to the fact that they have the practical background and the advanced technology to solve the majority of network issues quickly. Efficient support reduces direct expenses since solutions require a smaller number of billable consulting minutes. Online support also avoids the cost of sending a consultant to your location. Your company benefits even more in indirect costs by minimizing or avoiding network downtime and associated costs resulting from business disruption, upset customers and vendors, idle employees, and de-focused management.
Progent's billing model for online support is structured to stretch your network support dollar. Progent charges per minute for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to typical online service companies, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing avoid situations where speedy. minor fixes somehow turn into major invoices. Progent's penchant for handling problems efficiently results in your business saving money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined an array of customized technologies and field-tested methodologies which promote the maximum degree of effectiveness for online engineering help and troubleshooting for small company information systems. Progent provides protected VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity permits the consultants of Progent's remote service group to link to your company's environment without breaching corporate security.
Progent's powerful customer support reporting system includes comprehensive documentation for the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of support delivered to each customer by every consultant. This archive of anomalies and repairs is organized as a quickly exploitable support database that permits Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level certifications and close relationships with major vendors including Cisco and Microsoft make available other vast support databases and permit quick response from vendors' internal support staff so Progent's remote service experts can come up with optimal solutions in the least time.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Midtown Manhattan New York or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT help, visit Immediate Emergency Support.
Online Support Services Offered Progent
Progent's remote technical support engineers possess credentials in an extensive set of products and technologies. This broad scope of capability allows Progent's consultants to tackle practically any crisis that may occur in a small or midsize business network. Certificates held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To help clients with mixed-OS environments, Progent also provides the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote technical support services provided by Progent to customers in Midtown Manhattan include:
Special Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad array of information technology including network architecture, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and simplified management, and migration from older systems to the latest Windows or Linux-based solutions. Progent's group-oriented approach to solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer urgent phone-based help for analyzing anomalies within UNIX/Linux networks based on popular versions of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking professionals, and validates a person's technical knowledge at the master level. Cisco qualified CCIEs can handle the most difficult challenges encountered in network planning, installation, administration, protection, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS network administration tools and developing alternate approaches or identifying program updates. CCIEs provide exceptional cost-effectiveness since their broad experience permits them to solve the most intractable problems quickly. In many cases, less seasoned engineers can struggle for hours or even days with identical tasks that a CCIE can resolve in minutes.
Few consulting firms make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent can provide fast telephone contact with a Cisco authorized CCIE so you can receive immediate help for complex network issues that are crippling business efficiency but are not within the comfort zone of your ordinary network maintenance resources. Progent's CCIE engineers can communicate with your network by means of state-of-the-art on-line support technology to provide efficient, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading family of networking devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network products.
Authorized Windows Experts
Progent's Microsoft-expert remote support professionals can deliver computer system repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist your company with a wide variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and configuration, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management and Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full array of online desktop support such as Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a variety of system protection services that can bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or help your business to clean up rapidly after a serious penetration. Security support services offered by Progent cover thorough network security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; fast cleanup after malicious assaults; setting up firewalls; designing safe techniques for remote and mobile access; defending your email system against viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting support to help businesses of any size connect their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine local IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience providing high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for special projects that small businesses frequently need. Progent's charges for ongoing consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special online consulting services include:
How Your Midtown Manhattan New York Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center support alternatives for small companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are intended for smaller companies who don't have the money or time to assemble and manage an internal Help Desk Call Center but who want fast access to a dependable Help Desk Call Center with proficient telephone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the leading professional services automation tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center consulting support can assist you in creating an effective new Help Desk Call Center or improving your existing one, identifying or modifying Help Desk Call Center software products to meet the special demands of your corporation, or adding temporary phone support staff to supplement your in-house Help Desk group to handle demanding scenarios like software transitions, major upgrades, or rolling out new applications.
Progent's Call Center staff of seasoned information technology professionals offers your workers in Midtown Manhattan New York immediate communication with an efficient support group with substantial background delivering telephone-based help and online troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center the reputation as a solid driver of company performance, and Progent's goal is to fix rather than just record technical problems.
Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting staff can supply remote and in-depth engineering expertise and education in specific application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for popular Microsoft applications including CRM, Project, Office Word, and MS Excel. To find out more information about Progent's expertise, customization, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac consultants can promote the creative components of Mac computing by providing phone-based consulting services and education in graphics, audio, and video. Progent's consultants offer help in a large selection of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also assist you with common procedures such as capturing or digitizing audio/video or configuring an audio/video post production studio.
Online Network Monitoring Services
Progent offers businesses in Midtown Manhattan New York online network monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so that your computer support is proactive rather than reactive. By spotting potential issues before they grow into full-scale emergencies, system monitoring can head off disruptive and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or networks based on a variety of operating systems.
To get in touch with Progent about emergency remote support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services