For small and midsize companies in Midtown Manhattan New York, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). Progent also offers the consultation CCIE-qualified network specialists for complex connectivity problems, plus the services of CISA and CISSP-certified security engineers to handle advanced security architecture and disaster recovery preparedness.
Progent's online support services represent exceptional value because they have the real-world experience and the sophisticated technology to solve most information system problems rapidly. This reduces immediate costs since service calls require fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your company saves additionally with incidental expenses by reducing or eliminating system downtime and related costs due to business disruption, disgruntled clients, unproductive employees, and distracted management.
Progent's pricing model for remote support is structured to maximize the impact of your network support investment. Progent bills per minute for telephone-based consulting, so you owe only for the support that you receive. Unlike typical remote service organizations, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for billing avoid scenarios where fast fixes somehow turn into major bills. Progent's skill at disposing of technical issues efficiently results in your business saving money.
Progent's Remote Service Tools
Over the years, Progent has fine tuned an array of customized technologies and field-tested processes that permit the highest level of effectiveness for online consulting and troubleshooting for small and midsize business computer networks. Progent offers safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology permits the experts of Progent's Technical Response Center to link to your company's environment without compromising network security.
Progent's highly evolved technical support reporting application stores extensive histories describing all service that Progent's customers have received. Progent's staff service personnel have access to the history of all help rendered to every customer by every Progent consultant. This database of trouble tickets and responses is stored as an easily searchable internal knowledge base that allows Progent's online support professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft make available additional massive support knowledge bases and permit quick response from manufacturers' internal engineering staff with the result that Progent's online service specialists can come up with optimal solutions promptly.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone services in Midtown Manhattan New York or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT support, visit Immediate Urgent Support.
Online Support Services Available from Progent
Progent's online support engineers offer credentials in an extensive set of technologies. This broad scope of capability permits Progent's consultants to address almost any emergency likely to crop up in a small or midsize company information system. Certifications earned by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Associate.
To help customers with mixed-OS environments, Progent also provides access to engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online support Offered by Progent to small businesses in Midtown Manhattan include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide range of computer technology including network architecture, email solutions, network and process security, UNIX/Linux and Windows integration, VMware products for server hardware economization and easy management, and migration from legacy applications to current Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical problems promotes quick escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent remote help for diagnosing anomalies affecting UNIX/Linux systems based on popular variants of UNIX such as:
Major Linux variants for which Progent offers expertise include:
- RedHat Linux
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network engineers, and certifies an individual's networking knowledge at the master level. Cisco qualified CCIEs can deal with even the most intractable problems encountered in network design, deployment, administration, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS Software network management utilities and developing alternate approaches or locating program patches. CCIEs offer excellent value since their broad expertise enables them to solve the most complex problems quickly. In common instances, less seasoned consultants can struggle for hours or days with the same tasks that a CCIE can fix in minutes.
Few service organizations make CCIEs accessible to support small and medium sized businesses. Progent can provide quick phone contact with a Cisco CCIE so you can receive urgent support for severe network issues that are crippling business efficiency but are outside the experience of your ordinary computer support personnel. Progent's CCIE support experts can connect to your environment via the latest remote troubleshooting tools to perform fast, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular family of infrastructure products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.
Certified Microsoft Windows Support
Progent's Microsoft-premier remote service experts offer network repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can assist your company with a broad variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and configuration, Microsoft Teams migration expertise, Skype for Business Server migration support, Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of remote desktop support including Windows 7 migration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's qualified CISSP and ISSAP network security consultants offer a range of security services to strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help your business to recuperate rapidly after a serious penetration. Security consulting services available from Progent cover comprehensive network security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm assaults; setting up firewalls; establishing secure architectures for off-site and mobile access; protecting your email infrastructure against viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting to help businesses of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that combine on-premises resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent can provide the services of seasoned remote consulting experts for special projects that small companies often request. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables customers to complete critical initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Midtown Manhattan New York Company Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Call Center support programs for small and midsize businesses with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Call Center support services are well suited for smaller companies who lack the resources to create an internal Help Desk but who need quick response from an efficient Call Center with proficient phone support as well as the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading professional services automation tool for managing service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center consulting support can assist you in establishing an effective new Help Desk or improving your established one, selecting or enhancing Help Desk software to handle the particular requirements of your business, or providing temporary phone support staff to reinforce your internal Call Center resources to deal with unusually busy situations such as software migrations, mass upgrades, or installing new applications.
Progent's Call Center team of veteran information technology professionals gives your workers in Midtown Manhattan New York quick communication with a dependable support group with extensive experience offering telephone-based support and remote diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center recognition as a crucial contributor to company success, and Progent's policy is to solve and not merely report IT issues.
Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff provides online and in-depth consulting support and education in special business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom programming, and education for Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office Word, and Excel. To read more on Progent's consulting, programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac consultants can nurture the creative elements of Apple Mac computing by offering remote consulting services and education in graphics, sound, and video. Progent's support professionals can provide expertise in a large selection of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common jobs like capturing or digitizing audio or video or building an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Midtown Manhattan New York online network monitoring services based on MS Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so that your computer maintenance is proactive rather than reactive. By exposing looming problems before they grow into full-scale emergencies, remote monitoring can head off disruptive and costly service crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or networks based on a mix of operating systems.
To get in touch with Progent about urgent online help with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services