Fast Online Troubleshooting for Midtown Manhattan Information Networks
For businesses located in Midtown Manhattan or anywhere in the state of New York, Progent offers online support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to handle complex networking issues, plus the services of CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic issues.
Progent's remote technical support engineers provide excellent value because they have the practical experience and have access to the advanced technology needed to solve most network problems quickly. Efficient support lowers immediate costs because solutions accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization saves even more with indirect expenses by minimizing or avoiding network downtime and associated losses due to business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's advanced online consulting know-how is particularly important for organizations that are dependent on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.
Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed exclusively for the services that you actually get. Unlike typical remote support companies, Progent imposes no startup fee or minimum fees. Progent's per-minute granularity and simple policy for billing prevent situations where speedy. minor solutions manage to end up as large invoices. Progent's penchant for handling problems efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a set of optimized technologies and field-proven methodologies which permit the maximum degree of effectiveness for online engineering help and troubleshooting for information systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's online support team to access your company's environment without violating corporate security.
Progent's proven customer support database system maintains detailed histories of the support that Progent's clients have been provided. Progent's staff consultants have access to the specifics of support provided to each customer by every engineer. This archive of issues and resolutions is structured as a conveniently exploitable internal knowledge base that allows Progent's online technical experts to communicate their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with key industry leaders including Cisco and Microsoft make available other extensive support knowledge bases and allow fast access to manufacturers' internal engineering staff so Progent's online consulting specialists can find the most efficient solutions in the least time.
Online technical services available from Progent to companies in Midtown Manhattan and anywhere in the state of New York include:
Certified Windows Support
Progent's Microsoft-certified online support experts can deliver computer problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop consulting and support services to assist your company to install, integrate, repair, and manage desktop PCs and laptops based on Windows. Progent's desktop consulting services include offering Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking engineers, and indicates an individual's technical knowledge at the expert level. Cisco CCIEs can deal with even the most stubborn issues associated with network infrastructure design, integration, administration, security, and repair. Cisco qualified CCIEs work closely with Cisco's in-house support staff in isolating anomalies with IOS Software network management utilities and coming up with workarounds or locating software patches. Cisco CCIEs offer excellent cost-effectiveness because their depth of expertise enables them to resolve problems rapidly. In common instances, less qualified engineers can struggle for many hours or even days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE engineers can communicate with your network using sophisticated remote troubleshooting technology in order to provide fast, safe, and economical analysis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||2 University Plaza, Suite 100
Hackensack, NJ 07601
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||2 Overhill Rd
Scarsdale, NY 10583
||Yonkers Network Support Services
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of infrastructure appliances by offering consulting services that include:
CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISM and CISSP security and compliance experts can provide a range of security services that can improve the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to recuperate rapidly following a damaging penetration. Security services offered by Progent cover in depth network security and compliance audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm attacks; integrating firewalls; building safe architectures for off-site and mobile access; defending your messaging infrastructure from viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting to help companies of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine on-premises resources along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background delivering high-level consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent process for restoring services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to cover a broad array of information technologies such as network infrastructure, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified administration in environments that incorporate Linux-based systems with Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux solutions. Progent's group-based approach to solving technical problems promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This expedites repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can provide emergency online assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and medium-size businesses to utilize the same best-of-breed technology used by some of the world's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all critical areas of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to deliver web-based management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that need important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology projects. Progent's rates for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these important fields of computer technology enables clients to execute critical projects economically and on time. Progent's special remote engineering solutions include:
How Your Midtown Manhattan Business Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk support alternatives for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation platform for handling service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center team of experienced network consultants offers your clients in Midtown Manhattan or anywhere in the state of New York rapid contact with a reliable technical support resource with substantial experience delivering telephone-based help and remote troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center perception as a crucial driver of company efficiency, and Progent's goal is to resolve rather than just report technical issues.
- Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts Group offers remote professional consulting support and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, programming, and training for familiar Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, custom programming, and education services, see Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver companies in Midtown Manhattan, or anywhere in the state of New York, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your environment so that your computer support is proactive rather than reactive. By uncovering emerging issues before they cause downtime, automated monitoring can head off inconvenient and costly service crises. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks powered by a combination of platforms.
To contact Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Midtown Manhattan or anywhere in the state of New York, Progent's phone-based computer support specialists can provide expert and cost-effective IT support the instant your company has to have it. More than a decade of offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to solve network problems quickly while avoiding the cost and lost productivity that comes with on-premises support visits.
Even if your Midtown Manhattan company works with a regular freelance consultant or maintains a full time organization that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent virtual extension of your local resources in cases when your usual IT support personnel either don't have the availability or the experience to fix unexpected network emergencies or especially complicated integration problems.
Advantages of Progent's Network Help for Organizations in Midtown Manhattan
Progent's remote technical help services enable your Midtown Manhattan company to have the benefits of immediate, expert IT support without the expense of managing an in-house IT organization. Your information system will derive added business worth by becoming increasingly reliable, efficient, and secure. Benefits to your company include:
- Convenient remote extension of your local IT resources
For most organizations in Midtown Manhattan and throughout New York, nearby computer service resources, whether made up of independent consultants or an in-house maintenance staff, can resolve typical technical issues. However, serious problems may occur when local support personnel are overstretched or absent, and some trouble may stem from technology that is unfamiliar to your local service technicians. In these instances, Progent's online service experts provide an easy, quick, and economical way to supplement your local help and to convey valuable knowledge to increase your capability to handle downstream issues locally.
- Less Reliance on Freelance Consultants
For network maintenance, smaller companies commonly depend on independent freelance service providers. Although independent service people have smaller overhead than larger consulting organizations and can afford to charge lower rates, they are often overextended, making it hard to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the lack of backup help may force your company to wait for help during an IT crisis. As your network expands, network unavailability and problems with vital software become more costly. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of backup support experts to insure your IT system remains up and running.
- Create a Scalable Foundation for Seamless Growth
Companies often start with an IT architecture implemented on a shoestring budget. Lacking a strong infrastructure, band-aid fixes often get piled onto a shaky foundation. When a network grows, reliability and expandability issues can hinder the productivity of the organization. Such poorly built environments need careful assessment, smart long-term planning, and wide IT knowledge to evolve to a system infrastructure able to deliver the stable foundation to meet current business requirements and facilitate downstream growth.
- Interact with Solution Providers Rather Than Product Sellers
Smaller offices need advice and technical training to negotiate an increasingly complicated maze of technology options capable of promoting business success and improving efficiency. Businesses do not need a network engineer who is trying to earn a commission on a specific vendor's technology. IT consulting and product selling can result in a situation where the recommended
solution is built around a predetermined technology instead of the true needs of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to align IT expertise with the real interests of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical background, fine tuned remote support tools, and understanding of enterprise networking allow companies to avoid the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Start Receiving Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Full Family of Server Platforms
Progent offers in-depth support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment consulting, Microsoft Windows Server 2008 R2 expertise, Windows 2003 Server maintenance, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for online support and in-person help by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum fee and asks no monthly commitment for services provided during normal business hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for fast fixes so you will not be tempted to allow less critical problems to fester.
- Complete Records of IT Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local service organizations who provide minimal documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation sent by each consultant to every customer. The discipline of detailing and archiving service records allows more effective service and eliminates a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.