Immediate Remote Troubleshooting for Midtown Manhattan New York Computer Networks
For companies located in Midtown Manhattan New York, Progent offers online technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the assistance of CISSP-certified security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's online support experts offer excellent value due to the fact that they possess the real-world experience and have access to the sophisticated technology required to resolve the majority of network issues rapidly. Efficient support reduces immediate costs since solutions use up minimal chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company saves additionally in indirect expenses by reducing or avoiding system outages and associated costs due to business disruption, upset clients, unproductive workers, and de-focused management. Progent's advanced remote technical support experience is especially important in environments that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be useful.
Progent's pricing model for online support is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you owe just for the services that you actually get. In contrast to typical online service organizations, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where speedy. minor solutions somehow end up as big tabs. Progent's skill at solving technical issues quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized technologies and field-tested processes which allow the highest level of effectiveness for remote engineering help and repair for IT systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's remote service group to connect to your environment without violating corporate security.
Progent's sophisticated customer support database application keeps extensive documentation of all service that Progent's clients have been provided. Progent's staff engineers have access to the details of services rendered to each Progent client by every Progent engineer. This archive of problems and resolutions is stored as a readily accessible proprietary database that permits Progent's online technical experts to communicate their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft open up additional vast technical support knowledge bases and permit fast access to manufacturers' in-house product engineers so Progent's remote consulting experts can determine the most efficient solutions in the least time.
Online services available from Progent to businesses in Midtown Manhattan New York include:
Certified MS Windows Experts
Progent's Microsoft-premier remote service experts offer computer system repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams expertise, Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable desktop support services to help you business to deploy, configure, repair, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services include offering Windows 10 integration support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network engineers, and indicates an individual's technical skills at the expert level. Cisco-qualified CCIEs can handle the most stubborn issues occurring in network infrastructure planning, integration, administration, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management tools and developing workarounds or identifying software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of experience enables them to resolve problems rapidly. In common cases, less experienced service providers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE engineers can communicate with your network via sophisticated on-line troubleshooting technology in order to provide quick, secure, and affordable analysis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's market leading family of connectivity products by offering services that include:
CISSP and ISSAP Premier System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a range of system protection services that can improve the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against internal or external threats or help your company to recover quickly after a serious breach. Security support services offered by Progent include: comprehensive data security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; setting up firewalls; establishing safe mechanisms for off-site and mobile communication; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced online support to help companies of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that combine on-premises resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online consulting services to address a broad spectrum of computer technologies such as system architecture, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy administration in networks that include Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with migration from legacy systems to MS Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical problems promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This expedites repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent remote help troubleshooting anomalies affecting UNIX/Linux systems powered by popular versions of UNIX such as:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price managed services intended to enable small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the industry's top corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all critical areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital data, applications and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide centralized management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so any looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract IT programs. Progent's charges for ongoing consulting projects are set based on the qualifications of the consultants involved. Progent's background in these special fields of computer technology enables customers to execute major projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Midtown Manhattan Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk service offerings for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex issues.
Progent's Help Desk consulting services can support you in establishing an effective new Help Desk Call Center or improving your current organization, identifying or enhancing Call Center application software to meet the particular needs of your business, or adding occasional phone support staff to reinforce your in-house Help Desk Call Center group to handle demanding situations like software transitions, mass updates, or rolling out new applications.
Progent's Help Desk team of experienced information technology experts offers your computer users in Midtown Manhattan New York immediate contact with an effective network service resource with substantial experience offering phone consulting and online diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk recognition as a significant driver of company efficiency, and Progent's policy is to fix and not just annotate technical problems.
- Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts staff provides phone-based professional consulting expertise and training in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and training for Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, custom programming, and training services, visit Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Midtown Manhattan New York online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to fit your business so that your computer support is proactive and automated. By detecting emerging issues before they evolve into full-scale emergencies, remote monitoring can head off stressful and expensive service failures. Progent can also deploy system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments based on a combination of operating systems.
To contact Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Midtown Manhattan New York, Progent's phone-based network support specialists can provide professional and affordable system support the instant your business has to have it. More than a decade of providing remote tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to repair IT problems rapidly while avoiding the cost and lost time associated with on-premises support visits.
Even if your Midtown Manhattan business has a local freelance consultant or employs an in-house organization that know how to deal with common network problems, Progentís Microsoft certified engineers are available to provide an easy and seamless virtual expansion of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to solve unexpected network emergencies or especially challenging integration projects.
Advantages of Progent's IT Support for Offices in Midtown Manhattan New York
Progent's remote support services allow your Midtown Manhattan company to realize the advantages of on-call, enterprise-level network support without the expense of managing a full-time IT organization. Your information system will acquire added strategic value by becoming more reliable, productive, and secure. Advantages to your company include:
- Seamless virtual expansion of your local support resources
With most businesses in Midtown Manhattan New York, local network service resources, whether consisting of independent consultants or an in-house IT staff, can deal with typical technical problems. On the other hand, major troubles can spring up when your regular support personnel are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite service people. In these instances, Progent's on-call support experts offer a convenient, fast, and budget-friendly solution to augment your local resources and to convey useful information to improve your capability to deal with downstream issues locally.
- Less Reliance on Freelance Service Providers
For network maintenance, smaller organizations commonly depend on independent freelance consultants. While independent consultants have smaller overhead than big consulting companies and can often charge lower rates, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in class, the absence of backup help may force your company to wait for help during an emergency. As your business expands, network downtime and problems with critical software are more costly. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of reserve service expertise to insure your IT system stays available.
- Create a Scalable Foundation for Smooth Expansion
Organizations typically begin with an information architecture created on a shoestring budget. Lacking a strong framework, band-aid repairs can get thrown on top of a weak foundation. As a company grows, stability and expandability problems can hinder the productivity of the organization. Such poorly designed environments need proper assessment, smart long-term planning, and extensive IT knowledge to evolve to a network infrastructure able to offer the stable foundation to handle vital business requirements and ease downstream expansion.
- Interact with Problem Solvers Rather Than Product Sellers
Smaller organizations need guidance and technical training to navigate through an ever more complicated maze of technology alternatives available for promoting business growth and enhancing efficiency. Businesses hardly need a network engineer who is motivated to earn a commission on a specific vendor's products. IT support and product selling can lead to a scenario where the proposed
solution is built around a profitable technology rather than the genuine needs of a business. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to match IT consulting with the real interests of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical knowledge, refined remote support tools, and understanding of corporate IT enable companies to avoid the pitfalls associated with exclusive dependence on smaller service firms, independent freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry experience, at the front lines of IT support, performing a wide variety of technical projects for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support team. This guarantees that you get not only expert IT capability, but also a consultant with field-tested approaches for using computer knowledge to resolve actual network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site help by the minute. Consequently, you are billed exclusively for received services. Progent does not demand a higher rate for after-hours or urgent support, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services delivered during normal business hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you will not be forced to allow less critical problems to fester.
- Complete Documentation of IT Services
Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or small support firms who provide minimal documentation or details of services done, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support reports sent by every consultant to every client. The practice of documenting and archiving support activity allows more effective support and avoids a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few support firms to provide round-the-clock system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive availability losses.
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.