Fast Remote Technical Support for Midtown Manhattan New York IT Networks
For organizations located in Midtown Manhattan New York, Progent provides remote technical support for networks based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging networking problems, plus the assistance of CISSP-accredited security consultants to handle advanced security design and diagnostic jobs.
Progent's remote support experts provide exceptional value due to the fact that they possess the practical background and are equipped with the sophisticated tools needed to resolve the majority of network problems quickly. This lowers direct costs since service calls require minimal chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization saves even more in incidental costs by reducing or eliminating network downtime and related losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting experience is especially helpful in environments that depend on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's pricing model for remote support is structured to stretch your IT service investment. Progent charges per minute for phone consulting, so you pay just for the services that you receive. In contrast to many remote service organizations, Progent asks for no startup charge or minimum payments. Progent's one-minute granularity and clean model for pricing do away with situations where fast fixes manage to end up as big invoices. Progent's penchant for solving problems efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of optimized technologies and field-proven methodologies that permit the maximum level of efficiency for online technical support and troubleshooting for computer systems of any size. Progent offers protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's online support team to link to your company's network without violating corporate security.
Progent's advanced service database application keeps detailed documentation describing the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of support provided to every client by every Progent engineer. This archive of anomalies and solutions is stored as a quickly accessible support database that allows Progent's remote support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's extensive list of accreditations and working associations with important industry leaders including Cisco and Microsoft make available other extensive technical databases and allow priority response from vendors' in-house support staff so Progent's remote consulting experts are able to come up with the most efficient solutions in the least time.
Remote support provided by Progent to clients in Midtown Manhattan New York include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote support engineers can deliver network problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist your company with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of affordable desktop services to help you company to install, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's desktop consulting services include offering Windows 10 upgrade support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking engineers, and validates a consultant's network technology knowledge at the master level. Cisco CCIEs can handle the most stubborn problems associated with network infrastructure planning, deployment, administration, protection, and problem solving. CCIEs can cooperate closely with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration tools and developing workarounds or identifying software patches. Cisco qualified CCIEs provide excellent value since their broad experience allows them to find solutions for problems rapidly. In many instances, less experienced engineers can wrestle for hours or even days with identical tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can interface to your network via sophisticated on-line support technology in order to perform fast, secure, and affordable analysis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of connectivity products. Cisco networking expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support services, Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones solutions, Cisco Meraki wireless access point planning and set up, Cisco Aironet Wireless APs consulting services, Cisco wireless controllers support Services, Cisco VPN and Security Consulting services, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions to strengthen the safety of your Windows, macOS and OS X, Linux environment against attacks or help your business to recuperate rapidly following a damaging penetration. Security support services available from Progent include: in depth data security and compliance evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recovery from malicious assaults; integrating firewalls; building safe architectures for off-site and mobile access; securing your email infrastructure against viruses, spam and DHA attacks; and managing 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting services to help organizations of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for restoring services quickly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and fixes and can generate audit reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer phone-based support services to cover a broad spectrum of computer technologies such as system infrastructure, email systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified management in environments that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-based environments. Progent's group-based methodology for solving technical problems promotes quick escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers service costs.
Major Linux variants for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate services intended to allow small and mid-size businesses to utilize the same advanced technology used by some of the world's top corporations. Progent's ProSight portfolio of IT management outsourcing services covers all key aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the entire malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to deliver centralized management and world-class security for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so all potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these special areas of information technology allows clients to complete critical projects economically and on time. Progent's special online consulting solutions include:
How Your Midtown Manhattan Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Help Desk support programs for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging problems.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center team of veteran information technology experts offers your computer users in Midtown Manhattan New York fast access to an effective technical support resource with substantial experience offering phone consulting and online repair service for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center the reputation as a key contributor to business productivity, and Progent's intent is to solve and not just report network issues.
- Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting staff provides remote and in-depth consulting support and training in key business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, programming, and training for popular Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, programming, and training offerings, go to Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Midtown Manhattan New York online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can adapt SCOM for your business so that your IT support is proactive rather than reactive. By detecting potential issues before they expand into downtime, system monitoring can avoid stressful and costly network crises. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems that support a mix of platforms.
To contact Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Midtown Manhattan New York, Progent's phone-based computer support engineers are ready to provide professional and cost-effective IT help the instant your company has to have it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to fix IT problems quickly while eliminating the cost and lost productivity associated with on-premises support visits.
Even if your Midtown Manhattan organization works with a regular independent support technician or maintains a full time organization that can deal with day-to-day computer issues, Progentís Microsoft certified consultants can offer an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the time or the experience to address unexpected network crises or especially complex integration projects.
Features of Progent's Online Computer Support for Midtown Manhattan New York
Progent's phone help, remote troubleshooting, network security consulting, and system management services give offices in Midtown Manhattan New York unparalleled leverage for your IT budget. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk support and network administration, Progent's professionals can deliver your company world class IT support while allowing you to avoid the cost and hassle of running a full-service in-house IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to offices in Midtown Manhattan New York and is also ideal for customers in geographic regions that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a wide array of Microsoft support tools, service information, and continuing education.
- By the Minute Rates to Minimize Expenses
Progent provides remote help on a per-minute basis, so you are billed only for the services you use. Progent asks for no minimum charge for phone service and requires no periodic subscription fee for services delivered during normal business hours. This saves you from facing big bills for simple fixes.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco can provide access to authorized specialists who have skill in planning, implementing, and managing networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core consulting offerings include technology integration, Microsoft Exchange consulting, system security planning, and Help Desk sharing services. Progent's Application Experts Team offers in-depth consulting support in specific application areas. Help available from the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project Training
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle DBA Services and Software Development
MySQL Management and Application Development
Apple Mac Support
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service one-stop resource for network generalists and specialists, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that match the specific requirements of your business.
- Sophisticated Online Connectivity Software
Secure remote connectivity permits Progent's support experts to observe exactly what your customers see. This makes it easier to find fast solutions to issues that might otherwise demand an expensive onsite service call. Cutting-edge online connectivity tools and expert engineers together enable Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated system analysis.
- Support for Mainstream VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- Round-the-Clock Support for High Network Availability
For companies with mission-critical applications, Progent offers optional 24x7 remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce maximum network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended especially for budget-conscious organizations whose workers require instant access to a Help Desk Call Center with effective telephone support and full escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical expertise, fine tuned remote support tools, and understanding of enterprise networking allow businesses to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Network Help from Progent?
- Certified Expertise in Microsoft's Full Family of Servers
Progent can provide world-class expertise for Microsoftís powerful server platforms with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 support, Windows 2003 Server upgrades, MS Exchange 2019 Server planning and configuration, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person help by the minute. Consequently, you are charged just for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for services provided during normal business hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast repairs so you won't be forced to allow simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service reports sent by each consultant to every client. The practice of documenting and archiving support records allows more efficient service and avoids a variety of common problems such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to provide 24x7 system tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your information network from stressful and costly service losses.
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.