Fast and Affordable Online Troubleshooting for Milwaukee Computer Networks
For organizations located in Milwaukee or anywhere in Wisconsin, Progent provides online technical support for networks powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, plus the services of CISSP-qualified cybersecurity consultants to handle advanced security architecture and troubleshooting issues.
Progent's remote support experts offer exceptional value because they have the real-world background and have access to the advanced technology required to resolve most network problems quickly. This lowers immediate expenses because solutions accumulate minimal chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your site. Your company saves even more in incidental expenses by minimizing or avoiding network downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive online technical support experience is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.
Progent's billing model for online support is structured to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you are charged just for the services that you actually get. In contrast to typical online support firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and clean model for billing save you from situations where fast solutions somehow turn into substantial tabs. Progent's skill at disposing of problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of optimized technologies and field-tested methodologies that allow the highest degree of effectiveness for online help and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to communicate with your company's environment remotely without breaching corporate security.
Progent's proven technical support reporting application maintains comprehensive records of the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of services rendered to each Progent customer by every Progent engineer. This history of anomalies and repairs is stored as a readily retrievable proprietary knowledge base that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and working associations with important industry leaders including Cisco and Microsoft make available additional extensive technical databases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's remote consulting experts can arrive at the best solutions quickly.
Remote support available from Progent to businesses in Milwaukee and anywhere in the state of Wisconsin include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote support professionals can deliver computer system troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop support services to assist your company to install, configure, repair, and manage workstations and laptops based on Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 integration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure engineers, and validates an individual's network technology skills at the master level. CCIEs know how to handle even the most difficult issues associated with network design, installation, maintenance, protection, and problem solving. CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying software updates. CCIEs represent an exceptional value since their depth of expertise allows them to resolve problems quickly. In typical instances, less qualified engineers can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can tie into your environment using the latest on-line support tools in order to perform efficient, safe, and economical analysis and remediation.
Milwaukee Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Milwaukee Metro Area.
Progent locations in the Milwaukee Metro Area
Progent's Cisco CCIEs offer assistance with all of Cisco's market leading family of connectivity products. Cisco networking expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki wireless access point planning and set up, Aironet APs engineering support, Cisco WiFi controllers support Services, Cisco VPN and Network Security engineering support, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of system protection services to strengthen the defenses of your Windows, Apple macOS and OS X, or Linux environment against attacks or help you to recuperate rapidly following a damaging penetration. Security solutions offered by Progent include: in depth information security and compliance evaluation using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; guarding your messaging infrastructure against viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Progent offers advanced online consulting to help companies of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine local resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for recovering services quickly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can produce reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide phone-based support services to cover a broad range of computer technologies such as network architecture, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy management in networks that incorporate Linux-based systems and Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Windows or Linux solutions. Progent's team-oriented approach to resolving network problems promotes fast escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can offer urgent phone-based assistance resolving problems affecting UNIX/Linux systems powered by leading variants of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions used by some of the industry's top corporations. The ProSight series of IT management outsourcing services covers all key facets of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, applications and VMs that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so all looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract information technology programs. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology allows customers to complete major projects economically and on time. Progent's special remote engineering solutions include:
How Your Milwaukee Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk Call Center consulting services can support you in creating an effective new Help Desk Call Center or revamping your existing organization, identifying or enhancing Help Desk Call Center software products to meet the unique requirements of your corporation, or adding temporary phone support personnel to reinforce your internal Call Center group to handle demanding situations like software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk staff of seasoned network professionals gives your customers in Milwaukee or anywhere in the state of Wisconsin fast contact with a large network service group with substantial background offering telephone-based consulting and online diagnostics for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk the reputation as a key contributor to company efficiency, and Progent's goal is to solve rather than just report IT issues.
- Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team provides online and in-depth consulting support and training in key business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for familiar Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, programming, and education offerings, see Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Milwaukee, or anywhere in the state of Wisconsin, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your environment so that your computer maintenance is proactive and automated. By exposing possible issues before they expand into downtime, proactive monitoring can head off disruptive and expensive information system failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems powered by a variety of OS platforms.
To contact Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Milwaukee or throughout the state of Wisconsin, Progent's phone-based computer support specialists are ready to provide expert and affordable IT support the moment your business requires it. Long experience providing remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access tools to repair IT problems rapidly while eliminating the expense and lost productivity associated with on-site support calls.
Even if your Milwaukee organization relies on a regular freelance support technician or maintains an in-house IT staff that know how to handle ordinary network issues, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the experience to resolve sudden system crises or particularly complicated integration projects.
Advantages of Progent's Network Help for Companies in Milwaukee
Progent's remote network troubleshooting services allow your Milwaukee organization to have the benefits of immediate, enterprise-class network support without the expense of managing an in-house IT staff. Your information system will derive added strategic worth by being increasingly reliable, efficient, and secure. Benefits to your company include:
- Convenient virtual expansion of your on-site support resources
For most businesses in Milwaukee and throughout Wisconsin, nearby network service resources, whether consisting of independent consultants or an internal IT staff, can handle the majority of technical issues. On the other hand, IT crises can spring up when your regular resources are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your local support people. In these instances, Progent's on-call support experts offer a convenient, fast, and economical solution to augment your local help and to convey useful knowledge to improve your capability to deal with downstream problems in-house.
- Reduced Dependence on Individual Consultants
For network maintenance, smaller companies often depend on individual freelance consultants. While independent service people carry smaller overhead than big consulting companies and can often charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another client, sick, on a trip, or in training, the absence of fallback help may require your business to wait for help during an IT crisis. As your business expands, system unavailability and problems with critical software are more costly. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of reserve support experts to insure your IT system stays available.
- Build a Solid Foundation for Seamless Growth
Businesses often start with an IT system implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash fixes can get thrown on top of a weak foundation. When a network grows, reliability and expandability problems can hinder the success of the organization. These poorly designed environments require careful assessment, smart long-term planning, and extensive IT expertise to evolve to a system architecture able to deliver the stable foundation to handle critical business requirements and simplify future expansion.
- Interact with Problem Solvers Instead of Technology Vendors
Smaller companies need guidance and technical training to negotiate an ever more complicated maze of product alternatives available for accelerating business growth and enhancing productivity. These companies hardly need a computer consultant who is motivated to earn a commission on a specific vendor's technology. Network support and product selling can lead to a scenario where the recommended
solution is built around a profitable product instead of the true requirements of a client. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to match IT expertise with the real interests of customers.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical expertise, fine tuned remote support tools, and familiarity with corporate IT enable businesses to avoid the limitations of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Online Technical Help from Progent?
- In-depth Knowledge of Microsoft's Entire Range of Servers
Progent can provide in-depth support for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 R2 upgrades, Windows Server 2003 maintenance, Microsoft Exchange Server 2019 integration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site visits per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services delivered during regular business hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you won't be forced to allow less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local support firms who provide minimal documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation sent by every staff member to every client. The discipline of detailing and organizing support records results in more effective support and eliminates a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide 24x7 network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, system monitoring can save your IT network from painful and costly availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.