Fast and Affordable Online Troubleshooting for Milwaukee Computer Networks
Urgent Online Consulting for Milwaukee NetworksFor organizations located in Milwaukee or anywhere in Wisconsin, Progent provides online technical support for networks powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, plus the services of CISSP-qualified cybersecurity consultants to handle advanced security architecture and troubleshooting issues.

Progent's remote support experts offer exceptional value because they have the real-world background and have access to the advanced technology required to resolve most network problems quickly. This lowers immediate expenses because solutions accumulate minimal chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your site. Your company saves even more in incidental expenses by minimizing or avoiding network downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive online technical support experience is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.

Progent's billing model for online support is structured to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you are charged just for the services that you actually get. In contrast to typical online support firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and clean model for billing save you from situations where fast solutions somehow turn into substantial tabs. Progent's skill at disposing of problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of optimized technologies and field-tested methodologies that allow the highest degree of effectiveness for online help and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to communicate with your company's environment remotely without breaching corporate security.

Progent's proven technical support reporting application maintains comprehensive records of the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of services rendered to each Progent customer by every Progent engineer. This history of anomalies and repairs is stored as a readily retrievable proprietary knowledge base that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and working associations with important industry leaders including Cisco and Microsoft make available additional extensive technical databases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's remote consulting experts can arrive at the best solutions quickly.

Remote support available from Progent to businesses in Milwaukee and anywhere in the state of Wisconsin include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions used by some of the industry's top corporations. The ProSight series of IT management outsourcing services covers all key facets of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, applications and VMs that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so all looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract information technology programs. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology allows customers to complete major projects economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk Call Center consulting services can support you in creating an effective new Help Desk Call Center or revamping your existing organization, identifying or enhancing Help Desk Call Center software products to meet the unique requirements of your corporation, or adding temporary phone support personnel to reinforce your internal Call Center group to handle demanding situations like software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk staff of seasoned network professionals gives your customers in Milwaukee or anywhere in the state of Wisconsin fast contact with a large network service group with substantial background offering telephone-based consulting and online diagnostics for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk the reputation as a key contributor to company efficiency, and Progent's goal is to solve rather than just report IT issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides online and in-depth consulting support and training in key business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for familiar Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, programming, and education offerings, see Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Milwaukee, or anywhere in the state of Wisconsin, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your environment so that your computer maintenance is proactive and automated. By exposing possible issues before they expand into downtime, proactive monitoring can head off disruptive and expensive information system failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems powered by a variety of OS platforms.
How Your Milwaukee Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Milwaukee or throughout the state of Wisconsin, Progent's phone-based computer support specialists are ready to provide expert and affordable IT support the moment your business requires it. Long experience providing remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access tools to repair IT problems rapidly while eliminating the expense and lost productivity associated with on-site support calls.

Even if your Milwaukee organization relies on a regular freelance support technician or maintains an in-house IT staff that know how to handle ordinary network issues, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the experience to resolve sudden system crises or particularly complicated integration projects.

Advantages of Progent's Network Help for Companies in Milwaukee
Progent's remote network troubleshooting services allow your Milwaukee organization to have the benefits of immediate, enterprise-class network support without the expense of managing an in-house IT staff. Your information system will derive added strategic worth by being increasingly reliable, efficient, and secure. Benefits to your company include:

  • Convenient virtual expansion of your on-site support resources
    For most businesses in Milwaukee and throughout Wisconsin, nearby network service resources, whether consisting of independent consultants or an internal IT staff, can handle the majority of technical issues. On the other hand, IT crises can spring up when your regular resources are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your local support people. In these instances, Progent's on-call support experts offer a convenient, fast, and economical solution to augment your local help and to convey useful knowledge to improve your capability to deal with downstream problems in-house.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller companies often depend on individual freelance consultants. While independent service people carry smaller overhead than big consulting companies and can often charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another client, sick, on a trip, or in training, the absence of fallback help may require your business to wait for help during an IT crisis. As your business expands, system unavailability and problems with critical software are more costly. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of reserve support experts to insure your IT system stays available.

  • Build a Solid Foundation for Seamless Growth
    Businesses often start with an IT system implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash fixes can get thrown on top of a weak foundation. When a network grows, reliability and expandability problems can hinder the success of the organization. These poorly designed environments require careful assessment, smart long-term planning, and extensive IT expertise to evolve to a system architecture able to deliver the stable foundation to handle critical business requirements and simplify future expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller companies need guidance and technical training to negotiate an ever more complicated maze of product alternatives available for accelerating business growth and enhancing productivity. These companies hardly need a computer consultant who is motivated to earn a commission on a specific vendor's technology. Network support and product selling can lead to a scenario where the recommended solution is built around a profitable product instead of the true requirements of a client. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to match IT expertise with the real interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical expertise, fine tuned remote support tools, and familiarity with corporate IT enable businesses to avoid the limitations of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.


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Progent's pricing policy is to bill for phone service and on-site visits per minute. Consequently, you pay just for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for support services provided during normal working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be tempted to allow simple problems to fester.

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Progent can assist your organization in any facet of your upgrade to Microsoft Exchange 2019 including deploying Windows Server 2019 as a host for Exchange; designing HA system topology for a local, Microsoft cloud connected or hybrid deployment; migrating mailboxes; designing and configuring Windows Hyper-V; setting up HLB; building Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail services; integration with SharePoint; updating firewalls; integration with O365; and setting up Outlook.

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Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to streamline their operations by automating key sales activities including listings, orders, shipments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online selling environment and automating their sales, vendors can broaden their market, reduce their operating costs, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and get to market quickly.

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Cisco Nexus series switches are intended to deliver the throughput, expandability, availability, cloud readiness, density, security and manageability needed to act as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch experts are available to provide remote and onsite support expertise to help your IT staff to plan an optimal switch architecture, set up test environments to validate your switching solution, deploy Nexus switches, define and implement effective policies, perform security and compliance evaluations, configure advanced monitoring, consolidate resources through virtualization technologies, analyze and repair switching and routing issues, maximize performance, plan for expected growth, and set up the powerful zero-downtime features available for Cisco's Nexus products. Progent can also assist you to upgrade efficiently from legacy Nexus models or Cisco Catalyst switches to current Nexus platforms.

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Progent's Cisco-certified CCIE network infrastructure experts can assist you to set up, manage, update and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall expertise, Meraki and Aironet Wi-Fi access point expertise, Cisco IP phone expertise, and CUCM/CallManager software consulting.

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Progent can provide enterprise clients the services of a NetApp-certified consultant for remote or onsite support for NetApp's complete portfolio of SAN storage software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud architecture, SnapMirror data replication, SnapVault and OSSV incremental backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Areas of NetApp SAN technology supported by Progent include SAN dsign, hybrid-cloud deployment, virtualization, migrations, non-disruptive updates, system management, information assurance, disaster recovery, and remediation. Progent offers Tier 3 support to help you to resolve issues with NetApp SAN storage deployments efficiently following best practices.

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Progent's Microsoft-certified ISA Server 2004 consultants have extensive backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security installations for information systems with multiple sites, remote workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants are available to help your company in designing and deploying a configuration of ISA 2000 Server or ISA 2004 Server that meets your information security needs without adversely limiting your IT system accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any later versions of ISA Server.

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E-Mail Guard is Progent's affordable anti-spam and virus protection service that offers small businesses enterprise-quality protection from spam, viruses, DHA attacks, and other varieties of e-mail-based assaults on IT systems. E-Mail Guard is based on Postini's perimeter management technology, a full suite of web-based antispam and antivirus services that defuse email attacks before they are able to penetrate the network firewall. Perimeter Manager also allows administrators track and control their e-mail systems, regardless of server vendor, hardware type, or data center location.

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Progent's CISSP-certified cybersecurity consultants can help organizations of any size with any aspect of IT security. Progent can help create cost-effective security systems that protect a small office from modern threats or Progent can design, deploy, and manage an end-to-end security strategy for hybrid networks that accommodate onsite, online, and mobile clients sharing IT resources spread over multiple physical datacenters and various clouds.

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SQL Server 2005 delivers indispensable, standardized tools to IT professionals and information workers, lessening the complexity of designing, integrating, managing, and accessing enterprise data and analytical applications in environments ranging from handheld devices to corporate data systems. The complexity and integration demands of Microsoft SQL Server 2005 call for an IT consultant with real-world expertise and wide knowledge in designing and deploying data-driven, end-to-end business technology applications. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft technology, ensures you success in planning, configuring and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.

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Microsoft SQL Server 2016 introduces significant improvements in performance, capacity, data security, high-availability, mobile computing support, and integrated analytics and reporting. Innovations include PolyBase for handling relational and non-relational files simultaneously for big data applications, Hadoop integration, Row-level Security, Mobile Report Publisher, and centralized control over local and cloud-based operations and services. Progent's Microsoft-certified consultants can deliver remote and on-premises expertise to assist organizations of all sizes to implement, administer or troubleshoot any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all key Microsoft technologies including Windows Server, Exchange, SharePoint Server, Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).

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Progent can provide the expertise of certified engineers and experienced software programmers, DBAs, project management experts, network infrastructure architects, disaster recovery specialists, and security professionals to help your business to evaluate the potential benefits of SQL Server 2012 for your organization, install test environments at your datacenter or at Progent's test lab, plan and carry out an efficient migration to SQL Server 2012 from previous versions of SQL Server or from legacy database platforms, and define an efficient and safe network infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012.

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Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to streamline their operations by automating crucial sales activities such as listings, orders, payments, fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales, vendors can expand their reach, lower their operating costs, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and get to market quickly.

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Progent's Cisco CCIE network consultants can assist your business to configure, manage, upgrade and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall support, Meraki and Aironet Wi-Fi access point support, Cisco IP phone support, and CUCM/CallManager software support.

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ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking hardware such as switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks.

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Colocation data centers make it possible for businesses to share enterprise-class data centers for housing computer equipment that supports mission-critical applications and services. Progent's Microsoft and Cisco premier IT experts can help your small business with all aspects of your colocation strategy such as choosing and moving to a colo facility, creating network topology, specifying hardware, on-site and on-line troubleshooting, establishing remote network administration, and education your support personnel.

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Progent offers three basic types of Call Center support including Microsoft Helpdesk Outsourcing Support Services, Virtual Help Desk Support, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft experts gives your clients easy access to a reliable technical resource with extensive experience providing phone support and remote access troubleshooting for IT systems powered by Microsoft technology. Progent's focus is on earning the support Help Desk a respected reputation as a key contributor to business productivity. Progent's goal is to fix rather than merely report problems.

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Progent's certified Microsoft Windows 2000 consulting staff can show you how to optimize the capability of your current Windows 2000 Servers and can streamline network administration, provide technical support and repair, and enhance security. Progent can also show you how to design, rationalize, and execute a strategy to migrate from Microsoft Windows Server 2000 to Microsoft Windows 2003 Server. Progent is expert in setting up test programs to reduce the technical risk involved with migrating to Windows 2003 Server by uncovering potential hardware and application compatibility problems.

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Small to mid-sized companies can now get all the advantages of Operations Manager 2007 and in addition have fast access to Progentís Microsoft and Cisco Certified network consulting professionals. With Progent's affordably priced network support programs, small and midsize businesses can choose a basic Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing package. Progent supports Operations Manager 2007 to provide small business networks enterprise-class reliability, protection, and productivity.

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Progent offers cost-effective remote consulting to assist companies to access Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, system design, pilot testing, deployment, administration, performance optimization, licensing management, backup/restore solutions, and security strategies.

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Microsoft Lync 2010 provides IM, Real Presence, voice/video conferencing, desktop collaboration, and both IP-based and traditional PSTN calling. Lync Server 2010 can extend the functionality of Microsoft Exchange Server, SharePoint Server and Office desktop or cloud-based Office 365 and simplify administration through integration with Windows AD. Lync can also cut capital and operational costs by doing away with VoIP equipment and subscription fees, PBX systems, or legacy teleconferencing solutions. Progent's certified unified communications consultants offer remote and onsite support to help you to manage and troubleshoot your current Lync 2010 deployment or assess the advantages of upgrading from Lync to Skype for Business, which is Microsoft's new release of the product family. Progent can also assist your organization to design and carry out a smooth Skype for Business migration.

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Cisco's security and remote access solutions for small to medium sized businesses offer a full array of easy-to-administer protection hardware and software to help safeguard your entire network infrastructure. Cisco's Virtual Private Network product family includes routers, firewalls, and VPN solutions. Progent's expert consulting staff includes experienced engineers with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco security technologies that align most closely with your corporate objectives.

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Progent's Microsoft and Cisco-certified network engineers can assist your organization to assess the value of Microsoft Exchange Server 2010 for your company and can help you to plan and implement an efficient upgrade to Exchange Server 2010 from Exchange Server 2003 or Exchange 2007 Server that will offer quick payback by improving your workers' efficiency, lowering the expense of hardware and support, simplifying management, and integrating your key communications platforms.

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Progentís Microsoft certified consultants offer small and midsize companies expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers contain an advanced application-layer aware firewall that can secure your business network from attack by external and inside threats. Forefront TMG and ISA Server provide deep examination of Internet protocols such as HTTP, which enables these products to detect many attacks that can get by ordinary firewalls. The combined firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server permit stateful filtering and monitoring of all VPN streams. ISA Servers are the centerpiece of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you strengthen your IT security through experienced planning and integration of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft-certified engineers can assist your company to configure Microsoft Forefront Threat Management Gateway 2010, maintain all versions of ISA Server, or migrate from ISA Server environments to Microsoft Forefront TMG.

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Progent can help your company to design and execute a smooth migration from a UNIX-based information environment to a network based on Microsoft Windows and capable of supporting Microsoft's powerful office productivity products, business applications, and developer tools. Progent's UNIX, Windows and Cisco consultants and application specialists can assist you to guard your information and reduce productivity discontinuity by developing an efficient transition plan that protects your existing investments in UNIX software and technology. UNIX-to-Windows migration consulting expertise available from Progent include evaluation of current infrastructure, transition strategy and testing, Microsoft Exchange migration support, information and application software porting, and processor and mass storage migration and consolidation.

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Exchange Servers and Apple Mac workstations can work together efficiently. Progent's Mac and Microsoft certified experts can help you install Microsoft Entourage and Microsoft Exchange Server so your Mac users can collaborate with teammates who run Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh software can coexist, allowing Mac users to get and transmit messages, examine the Exchange global address list, copy addresses, synchronize calendars, and alert fellow workers to meetings with your Exchange account. Progent will make sure that your Microsoft Server is appropriately set up and that LDAP and Outlook Web connectivity are enabled. Progent also offers customized one-on-one Entourage training.

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