Fast and Affordable Remote Troubleshooting for Milwaukee Wisconsin Computer Networks
For businesses located in Milwaukee Wisconsin, Progent provides remote technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to handle complex infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security design and troubleshooting jobs.
Progent's online technical support engineers provide exceptional leverage due to the fact that they have the practical experience and are equipped with the sophisticated tools necessary to solve the majority of information system issues quickly. Efficient support reduces immediate costs since service calls accumulate fewer billable minutes. Online help also avoids the cost of dispatching a consultant to your site. Your company benefits even more with incidental expenses by minimizing or avoiding network outages and related costs due to business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's extensive online consulting experience is particularly valuable for organizations that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you owe only for the support that you actually get. Unlike typical remote support organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and simple model for billing avoid situations where speedy. minor solutions somehow end up as substantial invoices. Progent's penchant for solving problems efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of customized technologies and field-proven processes which promote the highest degree of effectiveness for remote help and repair for information networks of all sizes. Progent offers secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's remote service group to interface to your computer system remotely without violating system security.
Progent's proven service reporting application keeps thorough histories describing the service that Progent's customers have received. Progent's team service personnel have access to the history of services delivered to each client by every engineer. This database of issues and repairs is stored as a quickly exploitable proprietary database that permits Progent's remote technical experts to communicate their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's high-level certifications and close associations with key technology companies such as Cisco and Microsoft open up other extensive technical knowledge bases and permit priority response from vendors' internal engineering staff with the result that Progent's online consulting experts are able to determine optimal resolutions quickly.
Remote services provided by Progent to companies in Milwaukee Wisconsin include:
Authorized MS Windows Expertise
Progent's Microsoft-certified remote support professionals can deliver computer repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help your company with a wide variety of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable PC desktop consulting and support services to help your business to install, configure, repair, and administer workstations and notebooks based on Windows. Progent's PC desktop support services include offering Microsoft Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure professionals, and indicates a person's network technology skills at the expert level. Cisco-qualified CCIEs can handle even the most challenging problems surrounding network infrastructure design, integration, maintenance, compliance, and repair. CCIEs operate closely with Cisco's in-house support staff in analyzing problems with IOS Software network management utilities and developing workarounds or locating software updates. Cisco qualified CCIEs are an excellent cost-effectiveness because their deep expertise allows them to fix problems quickly. In many cases, less qualified service providers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can interface to your network by means of state-of-the-art remote support tools in order to provide fast, safe, and economical analysis and remediation.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading selection of connectivity appliances. Cisco networking expertise available from Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Catalyst switch consulting and support, Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki wireless access point layout and configuration, Aironet APs consulting help, Cisco wireless controllers support Services, Cisco Security and VPN Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security services to strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux network against attacks or help your company to recover quickly after a damaging penetration. Security consulting services available from Progent include: comprehensive network security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm attacks; installing firewalls; establishing secure architectures for remote and mobile access; protecting your email system from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting services to help businesses of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that utilize physical resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering applications and services quickly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer remote consulting services to address a wide spectrum of computer technologies including network infrastructure, email solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified management in networks that incorporate Linux-based systems and Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Windows or Linux solutions. Progent's team-based methodology for solving network problems enables fast escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.
Important Linux platforms for which Progent can provide expert support include:
Progent's ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate services designed to enable small and medium-size businesses to utilize the same advanced IT solutions used by some of the world's leading enterprises. Progent's ProSight series of network monitoring and management services covers all critical aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of critical data, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver centralized management and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology projects. Billing charges for longer-term consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these special areas of information technology enables clients to complete major projects economically and on schedule. Progent's project-based remote consulting services include:
How Your Milwaukee Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk service options for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk consulting services can support you in creating an effective new Call Center or revamping your existing one, identifying or modifying Help Desk Call Center software to address the special needs of your business, or adding occasional phone support personnel to reinforce your existing Help Desk resources to handle demanding situations such as software transitions, mass upgrades, or installing new applications.
Progent's Help Desk team of experienced network professionals offers your clients in Milwaukee Wisconsin fast assistance from a large support group with substantial background offering telephone-based support and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center perception as a solid enabler of business efficiency, and Progent's target is to fix instead of just report IT issues.
- Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team can supply remote professional consulting support and training in key application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for popular Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, customization, and training services, refer to Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Support
Progent offers companies in Milwaukee Wisconsin online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your environment so your IT support is proactive rather than reactive. By exposing looming trouble spots before they expand into crashes, system monitoring can ward off stressful and costly network crises. Progent can also use network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks that support a variety of platforms.
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Milwaukee Wisconsin, Progent's online network support specialists can deliver professional and cost-effective system support the instant your company needs it. More than 15 years of delivering online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to solve computer problems rapidly while avoiding the expense and lost time associated with on-site support calls.
Even if your Milwaukee business has a regular freelance consultant or maintains an in-house organization that know how to deal with common network issues, Progentís Microsoft certified consultants can still provide a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the time or the expertise to address unexpected network emergencies or especially tough integration problems.
Details of Progent's Remote Network Services for Milwaukee Wisconsin
Progent's online help, Internet-based troubleshooting, system security consulting, and network administration services give companies in Milwaukee Wisconsin unparalleled leverage for your support budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk support and network management, Progent's professionals can provide your office world class IT support while permitting you to avoid the cost and hassle of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to businesses in Milwaukee Wisconsin and is also ideal for networks in more remote areas that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the advantage of a broad selection of Microsoft support utilities, service information, and on-going education.
- By the Minute Rates to Reduce Expenses
Progent provides online support on a per-minute basis, so you are charged only for the support you use. Progent asks for no minimum charge for phone service and imposes no monthly retainer for services delivered during normal working hours. This protects you from facing big bills for quick repairs.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco can provide access to on-staff professionals who have skill in designing, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Specialists Team
Progent's basic consulting services include technology integration, MS Exchange Server consulting, corporate security planning, and shared Help Desk services. Progent's Application Experts group can provide world-class consulting support in specific application areas. Help offered by the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Customization
MS Project and Project Online Expertise
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Support
BI Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management Support and Application Programming
MySQL Management Support and Application Development
Apple Macintosh Integration
Amazon Marketplace Web Service Software Design and Programming
By offering a convenient one-stop resource for network generalists and specialists, Progent is able to tailor fast, cost-effective, and comprehensive information technology solutions that meet the special needs of your business.
- Advanced Remote Connectivity Tools
Protected online connectivity allows Progent's service professionals to see exactly what your customers see. This makes it possible to produce quick fixes to problems that might otherwise demand a costly onsite visit. Effective online access software and experienced engineers combine to allow Progent to repair most network issues quickly and economically. Progent is an industry leader in online support and automated system analysis.
- Support for Mainstream VPN Gateways
Progent supports secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.
- 24x7 Service for High System Availability
For businesses with vital applications, Progent offers optional 24x7 online technical services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this service can help produce high network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended especially for budget-conscious companies whose clients need immediate access to a Help Desk Call Center with expert telephone support and full escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical experience, refined support software, and understanding of enterprise networking allow companies to avoid the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Start Getting Remote Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry experience, in the trenches of IT support, performing a broad range of IT projects for a large mix of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This guarantees that you get not only expert IT help, but also a support engineer with proven approaches for applying computer knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises visits per minute. As a result, you are invoiced exclusively for received support. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no service activation fee and asks no retainer for support services provided during normal business hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you won't be forced to permit simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their scope, Progent is able to focus on offering high-value services where Progent faces few competitors. Businesses who utilize familiar freelance service providers or who maintain internal support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, protected, and productive.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can save your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.