Fast and Affordable Remote Technical Support for Milwaukee Computer Systems
For companies in Milwaukee or anywhere in Wisconsin, Progent provides online help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to solve challenging networking issues, as well as the services of CISSP-accredited cybersecurity experts to help with advanced security design and diagnostic jobs.
Progent's online technical support experts offer excellent value due to the fact that they possess the real-world background and have access to the sophisticated tools necessary to resolve the majority of network problems quickly. Efficient support lowers immediate costs because solutions use up minimal billable minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your organization saves even more with indirect expenses by reducing or eliminating system downtime and related costs resulting from business disruption, upset clients, idle employees, and de-focused management. Progent's extensive online consulting expertise is particularly helpful for organizations that rely on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an option.
Progent's pricing policy for online support is structured to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you owe exclusively for the services that you receive. In contrast to typical remote support companies, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and simple model for pricing do away with scenarios where speedy. minor solutions manage to end up as substantial invoices. Progent's penchant for disposing of problems quickly means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of optimized technologies and proven methodologies that ensure the maximum degree of efficiency for remote technical support and troubleshooting for information systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the staff of Progent's Technical Response Center to interface to your system remotely without breaching corporate security.
Progent's proven customer support database system maintains comprehensive histories of all support that Progent's customers have received. Progent's authorized consultants have the benefit of the details of assistance provided to every client by any engineer. This history of trouble tickets and solutions is structured as an easily accessible internal database that allows Progent's online support professionals to communicate their experiences company-wide to make sure that the value of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with major technology companies such as Cisco and Microsoft open up other extensive technical support knowledge bases and permit fast response from vendors' internal support staff with the result that Progent's online consulting specialists are able to arrive at the most efficient solutions promptly.
Remote services offered by Progent to clients in Milwaukee and anywhere in the state of Wisconsin include:
Certified Windows Support
Progent's Microsoft-certified remote support experts can provide computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help you with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 development, SharePoint Server 2016 migration and hybrid integration consulting services, Skype for Business migration consulting, Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop support services to help you business to install, configure, troubleshoot, and administer workstations and laptops based on Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration assistance as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure consultants, and indicates a person's technical skills at the master level. Cisco-qualified CCIEs can handle even the most challenging issues surrounding network infrastructure planning, integration, management, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration utilities and developing workarounds or locating program updates. Cisco qualified CCIEs represent an excellent value because their broad experience permits them to resolve problems rapidly. In common cases, less experienced consultants can wrestle for hours or even days with identical problems that a CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can tie into your network via state-of-the-art on-line support technology in order to provide fast, safe, and affordable analysis and repair.
Milwaukee Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Milwaukee Metro Area.
Progent locations in the Milwaukee Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's market leading selection of connectivity appliances by offering services such as:
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's certified CISM and CISSP security and compliance experts offer a range of security services to strengthen the immunity of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or assist your business to clean up quickly after a damaging penetration. Security solutions offered by Progent include: thorough information security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recuperation from virus and worm attacks; installing firewalls; building secure techniques for off-site and mobile communication; securing your email system from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced online support services to help businesses of any size integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that utilize on-premises IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a repeatable workflow for restoring services quickly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer online support services to cover a wide array of computer technologies including network architecture, email solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified management in networks that combine Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from legacy applications to MS Windows or Linux-based solutions. Progent's group-oriented approach to resolving network issues enables fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based help analyzing problems affecting UNIX/Linux systems powered by popular versions of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to utilize the same advanced IT solutions used by many of the industry's leading corporations. Progent's ProSight line of network management outsourcing services covers all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including blocking, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to deliver web-based control and world-class security for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and debug their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex network management activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Billing charges for longer-term consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables customers to execute major initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Milwaukee Company Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Help Desk service options for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing services are well suited for organizations who don't have the budget to assemble and manage an in-house Call Center but who need fast response from a reliable Call Center with professional telephone support plus the technical depth to escalate complex tasks to high-level engineers.
Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Call Center or enhancing your established one, selecting or enhancing Help Desk application software to handle the unique needs of your company, or providing temporary online staff to supplement your in-house Help Desk group to handle unusually busy situations such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk staff of experienced information technology experts provides your clients in Milwaukee or anywhere in the state of Wisconsin rapid access to an effective support group with extensive background delivering telephone-based help and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a major enabler of business performance, and Progent's goal is to resolve rather than simply track network issues.
- Business Applications Services: Training, Programming, and Integration
Progent's Applications Experts Group can supply online advanced consulting expertise and education in specific application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for popular Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Milwaukee, or anywhere in the state of Wisconsin, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your business so that your computer support is proactive and automated. By anticipating potential issues before they expand into downtime, system monitoring can minimize disruptive and expensive information system failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or environments based on a mix of platforms.
To get in touch with Progent about urgent online expertise with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Milwaukee or anywhere in the state of Wisconsin, Progent's online computer support engineers are ready to provide effective and cost-effective IT help the instant your company has to have it. Long experience offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to repair computer problems rapidly while avoiding the cost and lost productivity that comes with in-person support calls.
Even if your Milwaukee business works with a regular independent consultant or employs a full time IT staff that know how to deal with ordinary computer problems, Progentís Microsoft and Cisco certified consultants can offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the expertise to resolve unexpected network crises or especially complicated integration problems.
Details of Progent's Online Computer Support for Milwaukee
Progent's phone support, Internet-based repair, system security expertise, and system management services offer offices in Milwaukee or throughout the state of Wisconsin unparalleled leverage for your IT budget. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk outsourcing services and network administration, Progent's experts can deliver your business world class IT support while allowing you to avoid the expense and administration overhead of carrying a large in-house IT staff. Highlights of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Milwaukee and is also ideal for customers in geographic regions of Wisconsin that have a limited supply of technicians with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a broad range of Microsoft support tools, technical information, and on-going training.
- By the Minute Rates to Minimize Costs
Progent offers remote support on a minute-by-minute billing plan, so you are charged only for the support you use. Progent requires no minimum fee for phone service and asks for no monthly retainer for support services delivered during normal business hours. This protects you from facing big invoices for simple repairs.
- Availability of Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide help from on-staff specialists who have skill in planning, implementing, and managing networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's core consulting offerings consist of system integration, Microsoft Exchange expertise, corporate security design, and Help Desk Call Center support. Progent's Experts Team offers world-class consulting expertise for specific application areas. Help available from the Application Experts Group covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Project Expertise
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Management and Software Programming
Apple Macintosh Help
Amazon Marketplace Web Service Application Development
By offering a full service one-stop source for IT generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that meet the specific requirements of your company.
- Sophisticated Online Access Software
Secure remote connectivity permits Progent's support experts to see exactly what your users see. This makes it easier to produce quick fixes to issues that might otherwise demand an expensive onsite service call. Sophisticated online connectivity software and experienced engineers combine to enable Progent to repair most IT issues rapidly and affordably. Progent is a pioneer in online troubleshooting and automated network monitoring.
- Support for Leading VPN Products
Progent can provide secure VPN access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- Round-the-Clock Service for Maximum Network Uptime
For organizations with mission-critical applications, Progent offers optional 24x7 remote support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this service can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed especially for budget-constrained companies whose workers need instant access to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical expertise, refined remote support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls of excessive dependence on smaller service firms, independent freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does My Business Start Receiving Remote Technical Support from Progent?
- Certified Expertise in Microsoft's Complete Line of Servers
Progent can provide in-depth expertise for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 R2 support, Windows 2003 upgrades, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises visits by the minute. As a result, you are invoiced only for received services. Progent does not impose a higher rate for after-hours or priority service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no startup charge and asks no retainer for support services delivered during regular working hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast repairs so you will not be tempted to permit minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on delivering high-value services where Progent has little competition. Companies who work with trusted freelance service providers or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, secure, and efficient.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can keep your IT network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.