Fast Remote Technical Support for Milwaukee Wisconsin IT Networks
For businesses located in Milwaukee Wisconsin, Progent offers online support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security experts to handle advanced security design and diagnostic issues.
Progent's remote support experts offer excellent leverage due to the fact that they have the real-world experience and have access to the advanced technology needed to solve the majority of network issues rapidly. This reduces immediate costs since solutions require minimal chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your office. Your organization saves additionally in incidental expenses by minimizing or eliminating system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive online technical support experience is particularly valuable for businesses that depend on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing model for online help is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the support that you receive. Unlike typical remote service organizations, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing save you from situations where fast fixes somehow turn into big tabs. Progent's penchant for handling technical issues quickly means you saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies that permit the maximum degree of efficiency for remote engineering help and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the staff of Progent's remote service group to access your computer system remotely without violating corporate security.
Progent's proven service reporting application stores detailed records describing the service that Progent's clients have received. Progent's staff engineers have access to the history of assistance rendered to each Progent customer by every Progent engineer. This history of problems and solutions is stored as a conveniently retrievable internal database that allows Progent's remote support experts to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft open up other vast support databases and permit priority access to vendors' internal product engineers so Progent's online service experts are able to determine the best solutions in the least time.
Remote technical support services provided by Progent to customers in Milwaukee Wisconsin include:
Certified Windows Support
Progent's Microsoft-certified online service professionals can provide network problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help you with a wide variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams planning and integration, Skype for Business migration support, Lync Server 2013 management, and Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable PC desktop support services to help your company to install, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking consultants, and validates a person's technical skills at the master level. CCIEs know how to deal with even the most challenging issues encountered in network planning, installation, maintenance, protection, and repair. CCIEs operate closely with Cisco's in-house engineers in analyzing problems with IOS Software network administration tools and coming up with workarounds or identifying program updates. CCIEs offer exceptional cost-effectiveness since their broad experience enables them to solve problems rapidly. In common instances, less qualified consultants can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can interface to your environment by means of state-of-the-art on-line troubleshooting tools to provide quick, safe, and economical diagnosis and repair.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State
Progent's Cisco CCIEs offer assistance with all of Cisco's market leading selection of networking products. Cisco technology support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet APs planning and integration help, Cisco wireless controllers integration consulting, Cisco VPN and Network Security engineering expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of security solutions that can bolster the defenses of your Windows, macOS and OS X, or Linux environment against assaults or help you to recover rapidly after a damaging breach. Security consulting services offered by Progent include: in depth information security audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; integrating firewalls; designing safe mechanisms for remote and mobile connectivity; protecting your messaging system against viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting to help organizations of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that combine local resources as well as cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for recovering services rapidly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also supports transparent testing for disaster recovery, updates and fixes and can generate audit reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide high availability, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online support services to address a wide range of information technologies including network architecture, messaging systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy administration in networks that include Linux with Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with migration from older systems to MS Windows or Linux environments. Progent's team-oriented approach to resolving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based help analyzing problems within UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's top enterprises. Progent's ProSight line of IT management outsourcing services covers all critical areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the entire threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so all looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup/recovery environment that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology projects. Progent's rates for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's background in these important areas of information technology allows clients to execute major projects within budget and on time. Progent's special online engineering solutions include:
How Your Milwaukee Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Call Center support programs for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues.
Progent's Help Desk Call Center consulting support can assist you in building an efficient new Help Desk or enhancing your existing organization, identifying or customizing Help Desk Call Center software products to address the particular requirements of your corporation, or providing occasional online personnel to work with your internal Help Desk group to deal with unusually busy situations such as software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk staff of seasoned network experts gives your computer users in Milwaukee Wisconsin fast contact with a large technical support resource with substantial background providing phone help and remote troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk perception as a crucial enabler of company success, and Progent's intent is to fix and not merely record technical problems.
- Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Team offers online professional engineering support and training in special application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting, customization, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver companies in Milwaukee Wisconsin remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your environment so that your IT maintenance is proactive and automated. By spotting looming trouble spots before they evolve into downtime, remote monitoring can minimize stressful and costly network crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems that support multiple OS platforms.
To get in touch with Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Milwaukee Wisconsin, Progent's online computer support specialists can deliver professional and cost-effective system support the instant your organization has to have it. More than 15 years of delivering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to repair network problems quickly while eliminating the expense and lost time associated with on-premises service visits.
Even if your Milwaukee company relies on a local freelance support technician or employs a full time IT staff that can deal with the majority of network problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the experience to address unexpected system crises or especially tough integration problems.
Features of Progent's Online Network Support for Milwaukee Wisconsin
Progent's online help, Internet-based repair, system security expertise, and system administration services offer companies in Milwaukee Wisconsin unparalleled leverage for your IT investment. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk support and system administration, Progent's professionals can provide your organization enterprise-level network support while allowing you to eliminate the cost and hassle of running a full-service internal IT organization. Highlights of Progent's online help services include:
- Fast Phone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Milwaukee Wisconsin and is also ideal for customers in geographic areas that lack technicians with proven experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a broad array of Microsoft support tools, service information, and continuing training.
- Per Minute Billing to Reduce Costs
Progent offers online support on a per-minute billing plan, so you are billed only for the services you receive. Progent requires no minimum charge for online help and imposes no periodic subscription fee for support services provided during regular working hours. This saves you from facing big bills for simple fixes.
- Availability of Cisco Certified Network Design Professionals
Progent's certified experts for Cisco offers access to on-staff specialists with skill in planning, deploying, and managing networking solutions based on Cisco products. Progent can provide a CCIE or CCNP to help you create high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's core support offerings include technology integration, Microsoft Exchange Server consulting, system security design, and Help Desk sharing services. Progent's Experts Team can provide world-class consulting support in specific application areas. Help available from the Application Experts staff covers:
Dynamics GP Consulting and Programming
Microsoft Office Project and Project Online Training
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Application Development and Debugging
Oracle DBA Services and Application Development
MySQL Management Support and Application Development
Apple Macintosh Help
Amazon MWS Software Integration
By providing a convenient one-stop resource for network generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that address the special requirements of your business.
- Sophisticated Online Connectivity Tools
Secure online connectivity allows Progent's service professionals to see precisely what your users see. This makes it easier to find fast fixes to problems that might otherwise demand a costly personal service call. Effective online connectivity software and experienced technicians combine to enable Progent to resolve most network issues quickly and economically. Progent is an industry leader in online troubleshooting and automated network tracking.
- Support for Popular VPN Products
Progent can provide secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24-hour Service for Maximum Network Availability
For organizations with line-of-business applications, Progent offers optional 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk support services are intended specifically for budget-conscious offices whose clients need immediate access to a Help Desk service with expert phone support and full escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT background, refined support software, and understanding of enterprise networking enable companies to avoid the pitfalls of excessive dependence on smaller consulting firms, independent freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does My Business Start Receiving Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Entire Line of Server Platforms
Progent offers world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 R2 expertise, Windows Server 2003 maintenance, MS Exchange 2019 Server deployment, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises help per minute. As a result, you owe only for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and within California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization charge and asks no retainer for support services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you won't be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent has few competitors. Companies who utilize familiar independent service providers or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer round-the-clock network monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential issues before they cause lost productivity, network monitoring can keep your information network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.