Fast and Affordable Online Technical Support for Milwaukee Wisconsin Computer Systems
For organizations in Milwaukee Wisconsin, Progent provides remote help for information systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve complex networking problems, as well as the assistance of CISSP-qualified security consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote support experts offer exceptional leverage because they possess the real-world experience and have access to the sophisticated tools required to resolve most network issues quickly. Efficient support lowers direct expenses since service calls require minimal chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your organization saves even more with incidental expenses by reducing or avoiding network outages and associated losses resulting from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive remote consulting experience is particularly valuable for businesses that rely on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing policy for online support is structured to leverage your network support dollar. Progent charges per minute for phone consulting, so you are billed only for the services that you actually get. Unlike typical remote support companies, Progent asks for no service activation fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing prevent situations where fast solutions somehow end up as major tabs. Progent's penchant for disposing of problems efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of customized tools and field-tested methodologies that promote the maximum degree of effectiveness for remote consulting and repair for computer networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's Technical Response Center to link to your company's network without violating network security.
Progent's powerful technical support database application stores detailed documentation describing the service that Progent's clients have received. Progent's team engineers have access to the records of all help delivered to every Progent customer by any Progent engineer. This archive of problems and fixes is stored as a readily exploitable support knowledge base that enables Progent's online support experts to share their experiences company-wide to ensure that the efficiency of Progent's support grows over time. Progent's high-level certifications and close relationships with important industry leaders including Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast response from vendors' internal product engineers with the result that Progent's remote consulting experts can arrive at optimal resolutions quickly.
Remote support services offered by Progent to businesses in Milwaukee Wisconsin include:
Authorized MS Windows Support
Progent's Microsoft-premier online support engineers can provide computer system problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist your company with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams migration expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of affordable desktop consulting and support services to help your business to deploy, integrate, repair, and administer workstations and laptops powered by Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 migration support services as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure consultants, and validates a person's networking skills at the master level. CCIEs can resolve even the most complex problems encountered in network planning, integration, administration, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal engineers in isolating problems with IOS Software network administration tools and coming up with alternate approaches or locating software patches. Cisco CCIEs represent an excellent value because their depth of expertise enables them to find solutions for problems quickly. In common cases, less seasoned engineers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can tie into your computer system using sophisticated on-line support technology to perform efficient, safe, and affordable diagnosis and repair.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State
Progent's CCIEs offer assistance with the complete line of Cisco's market leading family of infrastructure products. Cisco infrastructure consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting services, Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP planning and set up, Aironet Access Points planning and integration support, Cisco WiFi controllers integration consulting, Cisco Security and VPN engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Specialists
Progent's accredited CISM and CISSP security and compliance consultants can provide a range of system protection services to enhance the immunity of your Windows, macOS and OS X, Linux network against assaults or help your business to recuperate quickly after a damaging penetration. Security services available from Progent cover thorough data security and compliance evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recovery from malicious attacks; configuring firewalls; establishing safe architectures for remote and mobile connectivity; guarding your email system against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert remote support services to help organizations of any size connect their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that utilize local IT assets along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable process for restoring services quickly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can produce reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer remote support services to address a wide spectrum of computer technologies such as network architecture, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified administration in networks that include Linux-based systems and Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from older applications to Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical problems enables quick escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.
Important Linux variants for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology used by some of the world's leading enterprises. Progent's ProSight series of network management outsourcing services covers all critical aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their networking hardware like switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so any potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup/recovery environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology projects. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these important areas of information technology enables customers to complete major initiatives within budget and on time. Progent's project-based remote consulting services include:
How Your Milwaukee Business Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Help Desk programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Call Center consulting services can assist you in establishing an efficient new Help Desk or revamping your current organization, identifying or customizing Call Center software products to handle the special requirements of your business, or providing occasional phone support staff to supplement your existing Help Desk team to deal with unusually busy events such as software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of seasoned information technology consultants provides your customers in Milwaukee Wisconsin quick assistance from a dependable network service resource with extensive experience providing phone consulting and online troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center recognition as a crucial driver of company productivity, and Progent's aim is to solve instead of just annotate technical issues.
- Business Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Group can supply online professional consulting expertise and education in special application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, custom development, and training for Microsoft business applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn more information about Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Milwaukee Wisconsin remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to fit your environment so your computer support is proactive rather than reactive. By detecting looming trouble spots before they evolve into downtime, remote monitoring can ward off disruptive and expensive information system crises. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or systems based on a variety of operating systems.
To contact Progent about urgent online assistance with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and startups in Milwaukee Wisconsin, Progent's phone-based network support engineers can deliver expert and affordable IT support the instant your organization needs it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to fix computer problems quickly while eliminating the expense and lost productivity that comes with in-person service visits.
Even if your Milwaukee company relies on a regular freelance consultant or employs an in-house organization that know how to handle typical network issues, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to deal with unexpected system crises or particularly complicated integration projects.
Details of Progent's Online Network Support for Milwaukee Wisconsin
Progent's online support, Internet-based troubleshooting, system security consulting, and network management services offer businesses in Milwaukee Wisconsin unparalleled leverage for your IT investment. Whether you need occasional phone support and Internet-based troubleshooting or full-time Help Desk services and system management, Progent's experts can provide your office enterprise-level network support while permitting you to eliminate the cost and administration overhead of carrying a large internal IT organization. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to businesses in Milwaukee Wisconsin and is also ideal for networks in geographic areas that lack consultants with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a broad array of Microsoft support utilities, service information, and continuing education.
- By the Minute Billing to Reduce Costs
Progent offers online help on a minute-by-minute basis, so you are billed only for the services you use. Progent has no minimum charge for online service and requires no monthly subscription fee for services provided during regular working hours. This protects you from facing big bills for simple repairs.
- Availability of Cisco Network Architecture Specialists
Progent's certified experts for Cisco can provide access to authorized professionals who have experience in planning, deploying, and supporting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic support offerings include system integration, Microsoft Exchange Server expertise, corporate security planning, and shared Help Desk services. Progent's Experts group can provide in-depth consulting expertise in specific application areas. Help offered by the Application Experts Team includes:
Dynamics GP Support and Customization
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Software Programming
MySQL Management Support and Application Design
Apple Mac Support
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient one-stop source for IT generalists and specialists, Progent can tailor fast, affordable, and thorough IT solutions that fit the unique needs of your company.
- State of the Art Remote Connectivity Software
Protected online connectivity allows Progent's support experts to see precisely what your users see. This makes it easier to find fast fixes to issues that could otherwise require a costly onsite service call. State-of-the-art remote access tools and expert technicians together enable Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in offsite support and automated system monitoring.
- Support for Mainstream VPN Gateways
Progent supports secure VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24x7 Service for High Network Availability
For offices with vital applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager, this service can help produce high network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended specifically for budget-conscious companies whose workers require instant recourse to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT background, fine tuned remote support software, and understanding of corporate IT allow companies to escape the pitfalls associated with exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Online Technical Help from Progent?
- Certified Expertise in Microsoft's Entire Family of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Windows Server 2008 expertise, Microsoft Windows 2003 Server maintenance, MS Exchange 2019 deployment, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 support, Exchange 2007 Server and Exchange Server 2003 migration, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises visits by the minute. Consequently, you pay just for received support. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and asks no monthly commitment for support services delivered during regular business hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for fast repairs so you will not be tempted to permit less critical problems to fester.
- Complete Records of Delivered Services
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small service organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports sent by every staff member to every client. The discipline of detailing and archiving service records results in more efficient service and eliminates a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.