Fast Online Support for Milwaukee Computer Networks
For organizations located in Milwaukee or anywhere in Wisconsin, Progent provides remote technical support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to solve challenging networking issues, plus the services of CISSP-qualified security experts to handle high-level security design and diagnostic jobs.
Progent's online technical support engineers offer excellent leverage because they have the practical background and are equipped with the sophisticated tools needed to solve the majority of information system issues quickly. Efficient support reduces immediate costs since service calls use up minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your organization saves even more with incidental costs by reducing or eliminating network outages and associated costs resulting from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote technical support expertise is especially valuable for businesses that depend on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing model for remote help is designed to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you are charged exclusively for the support that you receive. Unlike typical online support firms, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and clean model for billing eliminate situations where speedy. minor solutions somehow end up as substantial bills. Progent's penchant for handling technical issues efficiently means you saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of customized technologies and field-tested methodologies that ensure the highest level of efficiency for remote help and troubleshooting for information networks of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's Technical Response Center to connect to your company's environment without violating system security.
Progent's powerful service reporting application keeps extensive records describing the service that Progent's clients have been provided. Progent's team engineers have access to the details of assistance provided to each Progent client by any Progent engineer. This database of anomalies and solutions is stored as a conveniently accessible support knowledge base that permits Progent's remote support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft open up other massive technical support knowledge bases and permit fast access to vendors' internal support staff so Progent's online service experts are able to arrive at optimal resolutions in the least time.
Online support available from Progent to customers in Milwaukee and anywhere in the state of Wisconsin include:
Authorized Windows Expertise
Progent's Microsoft-premier online support engineers offer computer system repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist your company with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business migration support, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of affordable desktop consulting and support services to assist your company to install, integrate, repair, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for network professionals, and certifies an individual's network technology skills at the expert level. CCIEs can deal with the most challenging issues occurring in network infrastructure design, integration, maintenance, protection, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with IOS network management tools and developing alternate approaches or locating software updates. CCIEs represent an exceptional value because their depth of experience permits them to solve problems quickly. In many cases, less seasoned engineers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can connect to your environment by means of the latest remote troubleshooting technology in order to perform quick, safe, and economical diagnosis and remediation.
Milwaukee Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Milwaukee Metro Area.
Progent locations in Milwaukee Metro Area
Progent's CCIEs can provide consulting for the complete line of Cisco's top-selling family of connectivity products. Cisco technology expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch support, Cisco Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Wireless Access Points deployment services, Cisco WiFi controllers consulting, Cisco VPN and Security Consulting expertise, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security services to improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or help your business to clean up rapidly following a damaging penetration. Security solutions offered by Progent cover comprehensive information security and compliance evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast cleanup after virus and worm attacks; setting up firewalls; establishing secure mechanisms for remote and mobile access; protecting your email infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert remote support to help businesses of any size integrate their networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that combine local IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent process for recovering applications and services rapidly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to design, deploy, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide phone-based support services to address a wide array of information technologies including system infrastructure, email systems, system and process security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified management in networks that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with migration from legacy systems to Windows or Linux-powered environments. Progent's team-oriented approach to solving technical issues enables fast escalation, when required, to consultants with task-relevant experience to handle complex situations. This accelerates repair of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can provide urgent online help diagnosing problems affecting UNIX/Linux systems powered by leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services designed to allow small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the world's top enterprises. The ProSight series of network management outsourcing services covers all key areas of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so any looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these special fields of information technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Milwaukee Company Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center support programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center staff of experienced network experts provides your computer users in Milwaukee or anywhere in the state of Wisconsin instant access to an effective network service resource with extensive experience providing telephone-based help and online diagnostics for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk the reputation as a key contributor to company success, and Progent's policy is to resolve rather than just record technical issues.
- Business Applications Support: Training, Customization, and Integration
Progent's Applications Experts Team offers online professional engineering support and education in specific application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, custom development, and education services, see Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers organizations in Milwaukee, or anywhere in the state of Wisconsin, remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to suit your environment so your network maintenance is proactive and automated. By anticipating potential trouble spots before they result in full-scale emergencies, automated monitoring can minimize inconvenient and costly service breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or systems that incorporate a mix of platforms.
To contact Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Milwaukee or throughout the state of Wisconsin, Progent's phone-based network support specialists can deliver professional and affordable system support the moment your company requires it. Long experience providing online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to fix IT problems quickly while eliminating the expense and lost productivity that comes with on-premises support calls.
Even if your Milwaukee office has a regular independent consultant or employs an in-house IT staff that know how to deal with ordinary computer issues, Progentís Microsoft certified consultants can offer an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to deal with unexpected system emergencies or particularly challenging integration projects.
Details of Progent's Remote Computer Services for Milwaukee
Progent's phone help, Internet-based troubleshooting, system security consulting, and system administration services offer businesses in Milwaukee or throughout the state of Wisconsin unparalleled leverage for your IT budget. Whether you require occasional phone help and Internet-based troubleshooting or ongoing Help Desk services and network management, Progent's experts can provide your business enterprise-level network support while permitting you to avoid the expense and hassle of carrying a large in-house IT staff. Key features of Progent's online help program include:
- Fast Phone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to offices in Milwaukee and is also ideal for networks in geographic areas of Wisconsin that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a broad selection of Microsoft support tools, service databases, and continuing training.
- By the Minute Rates to Minimize Expenses
Progent offers remote support on a by-the-minute billing plan, so you are billed only for the services you use. Progent has no minimum fee for phone help and asks for no periodic subscription fee for support services delivered during regular working hours. This keeps you from paying big bills for routine repairs.
- Availability of Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide the services of on-staff professionals with skill in designing, implementing, and supporting networking solutions based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to create fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's basic consulting services include system integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk sharing services. Progent's Experts Team can provide in-depth consulting expertise for specific business applications. Help available from the Application Experts Team covers:
Dynamics GP Consulting and Programming
MS Project Expertise
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Training
Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management and Application Programming
MySQL Project Management and Application Development
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a convenient one-stop source for network generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive information technology solutions that match the special requirements of your company.
- State of the Art Online Access Software
Secure remote access permits Progent's service professionals to observe exactly what your customers see. This makes it easier to find quick fixes to issues that could otherwise require an expensive personal service call. State-of-the-art remote access tools and expert engineers together enable Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in offsite support and automated system analysis.
- Support for Mainstream VPN Products
Progent supports safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- 24x7 Support for Maximum System Availability
For offices with mission-critical applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed especially for budget-constrained businesses whose clients need immediate access to a Help Desk service with expert phone support and complete escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical background, refined support software, and understanding of corporate IT enable companies to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Online Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry background, at the front lines of IT service, executing a wide range of IT projects for a large array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting staff. This means that you get not just expert technical capability, but also a consultant with proven approaches for using technical knowledge to solve real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site visits per minute. Consequently, you pay just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no minimum charge and asks no monthly commitment for services provided during regular working hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast repairs so you won't be tempted to allow less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or small service organizations who offer scant documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by each staff member to every customer. The discipline of detailing and archiving service activity allows more efficient service and avoids a variety of typical problems such as when a service client is effectively held hostage to a consultant who wonít let go of vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only consulting companies to provide 24x7 system tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your information network from painful and costly service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.