Immediate Online Technical Support for Milwaukee Networks
For companies in Milwaukee or anywhere in the state of Wisconsin, Progent provides online help for networks based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve challenging networking problems, plus the assistance of CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.
Progent's online support experts offer excellent value due to the fact that they possess the practical background and are equipped with the advanced technology necessary to solve most information system issues rapidly. Efficient support lowers immediate expenses because solutions require minimal chargeable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization saves additionally in incidental expenses by minimizing or avoiding system downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting experience is especially valuable for businesses that are dependent on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.
Progent's pricing model for online support is structured to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you are billed exclusively for the support that you receive. Unlike many remote service companies, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing do away with situations where quick repairs somehow end up as big tabs. Progent's skill at handling problems quickly means you saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of customized technologies and proven methodologies that promote the highest degree of efficiency for online engineering help and repair for IT networks of all sizes. Progent provides safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to link to your system without violating corporate security.
Progent's proven service reporting application stores thorough documentation of all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of assistance rendered to every Progent customer by any engineer. This history of issues and fixes is organized as a conveniently searchable internal database that permits Progent's remote support experts to share their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's extensive list of certifications and close relationships with important industry leaders including Cisco and Microsoft make available additional extensive technical databases and permit fast response from manufacturers' in-house engineering staff so Progent's remote service experts can arrive at the best resolutions promptly.
Remote support services available from Progent to customers in Milwaukee and throughout the state of Wisconsin include:
Authorized Windows Experts
Progent's Microsoft-qualified remote service professionals can deliver computer system troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help your company with a broad variety of technology support including
Windows Server 2016 migration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server application development,
Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective desktop services to help you business to install, configure, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure consultants, and indicates a person's network technology knowledge at the master level. CCIEs can resolve even the most challenging challenges surrounding network planning, integration, administration, compliance, and repair. Cisco CCIEs work closely with Cisco's internal support staff in analyzing problems with IOS network administration utilities and coming up with alternate approaches or identifying software patches. CCIEs provide excellent cost-effectiveness since their broad expertise allows them to find solutions for problems quickly. In many cases, less qualified engineers can struggle for hours or even days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your computer system by means of the latest on-line troubleshooting tools in order to provide fast, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular family of connectivity products. Cisco technology support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Catalyst switch support, Cisco Nexus switch consulting services, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and set up, Aironet Access Points consulting help, Cisco wireless controllers consulting, Cisco VPN and Security Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of security solutions to bolster the immunity of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or help your company to clean up quickly following a damaging penetration. Security services available from Progent cover in depth data security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; configuring firewalls; designing safe techniques for remote and mobile connectivity; defending your email infrastructure against spam and directory harvest attacks; and offering 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert online consulting to help businesses of any size integrate their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that combine physical IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent process for recovering applications and services quickly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based support services to cover a wide array of computer technologies including system architecture, email systems, network and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified administration in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to MS Windows or Linux-based solutions. Progent's team-oriented approach to resolving network issues enables fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent remote assistance troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Mac OS X
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology used by many of the industry's top corporations. Progent's ProSight line of network monitoring and management services covers all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating complex management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so any looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology programs. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology enables clients to execute critical projects within budget and on time. Progent's special remote consulting solutions include:
How Your Milwaukee Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Help Desk support alternatives for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are well suited for businesses who don't have the money or time to assemble and manage an internal Help Desk but who want quick communication with an efficient Call Center with professional phone assistance plus the expertise to escalate complex problems to advanced consultants.
Progent's Help Desk Call Center consulting support can support you in establishing an effective new Help Desk or revamping your existing organization, evaluating or customizing Call Center software to address the particular demands of your company, or providing temporary phone support staff to work with your in-house Help Desk group to handle unusually busy situations like software migrations, mass updates, or installing new business software.
Progent's Help Desk Call Center team of experienced network consultants offers your clients in Milwaukee or anywhere in the state of Wisconsin immediate communication with an effective support group with extensive background providing telephone-based help and online repair service for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center the reputation as a solid driver of business success, and Progent's aim is to resolve and not simply record IT problems.
- Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting staff offers online professional engineering support and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for popular Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, custom programming, and education services, see Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Milwaukee, or anywhere in the state of Wisconsin, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your business so your IT maintenance is proactive and automated. By detecting emerging problems before they expand into network outages, proactive monitoring can head off inconvenient and costly service crises. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that incorporate a mix of operating systems.
To contact Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For organizations and startups in Milwaukee or anywhere in the state of Wisconsin, Progent's phone-based computer support engineers are ready to provide professional and cost-effective system help the moment your business requires it. Long experience providing online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to fix IT problems quickly while eliminating the cost and lost time associated with on-premises service calls.
Even if your Milwaukee office deals with a regular independent consultant or employs a full time IT staff that know how to deal with typical network issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the availability or the knowledge to fix unexpected system emergencies or especially complex integration problems.
Features of Progent's Online Network Support for Milwaukee
Progent's phone help, Internet-based troubleshooting, network security consulting, and system administration services offer offices in Milwaukee or anywhere in the state of Wisconsin the greatest leverage for your IT investment. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk Call Center services and system management, Progent's professionals can provide your company enterprise-level network support while allowing you to eliminate the expense and hassle of running a large internal IT organization. Highlights of Progent's online help program include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Milwaukee and is also ideal for networks in more remote regions of Wisconsin that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a broad range of Microsoft support tools, technical information, and continuing education.
- By the Minute Billing to Minimize Expenses
Progent offers online support on a minute-by-minute basis, so you pay only for the services you use. Progent requires no minimum fee for online help and requires no periodic subscription fee for services provided during normal working hours. This saves you from paying big invoices for simple repairs.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco can provide the services of on-staff specialists with experience in planning, implementing, and supporting networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic consulting services include system integration, Microsoft Exchange Server consulting, system security planning, and Help Desk Call Center support. Progent's Application Experts group can provide in-depth consulting support in specific business applications. Help available from the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project and Project Online Expertise
Office 365 integration support
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Training
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Support
Microsoft SQL 2016 Application Programming and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Software Development
MySQL Management Support and Software Design
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service centralized resource for IT generalists and application experts, Progent can deliver fast, affordable, and comprehensive IT solutions that fit the unique needs of your business.
- Sophisticated Online Access Tools
Protected online access permits Progent's support experts to see precisely what your customers see. This makes it possible to find quick solutions to issues that could otherwise require a costly personal visit. Cutting-edge online connectivity software and experienced engineers together allow Progent to repair most network issues quickly and affordably. Progent is an industry leader in offsite troubleshooting and remote network tracking.
- Compatibility with Leading VPN Products
Progent supports safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- Round-the-Clock Service for High Network Uptime
For organizations with mission-critical applications, Progent offers optional round-the-clock online technical services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended especially for budget-conscious businesses whose workers need immediate recourse to a Help Desk Call Center with expert telephone support and complete escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT expertise, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the limitations of exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Start Receiving Online Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional background, at the front lines of network support, performing a wide range of IT projects for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class technical help, but also a consultant with proven approaches for applying computer knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site help per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and asks no retainer for support services delivered during regular business hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you won't be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has little competition. Companies who utilize trusted independent service providers or who employ internal IT personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more robust, protected, and productive.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to offer 24x7 system tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering potential issues before they cause downtime, system monitoring can keep your information network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.