For small and midsize businesses in Milwaukee or anywhere in the state of Wisconsin, Progent offers help for networks based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to companies in every state in the U.S. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, plus the services of CISSP and CISM-accredited security engineers to help with advanced security design and business continuity preparedness.
Progent's online technical support services represent excellent leverage due to the fact that they have the practical experience and the sophisticated technology to resolve most information system problems quickly. Efficient support lowers direct costs because service calls accumulate a smaller number of billable minutes. Remote help also avoids the expense of sending a consultant to your office. Your organization benefits additionally in incidental costs by reducing or eliminating network outages and related losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's billing policy for remote support is structured to maximize the impact of your IT service dollar. Progent bills per minute for phone consulting, so you are invoiced only for the services that you receive. In contrast to many remote service companies, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing do away with situations where quick solutions somehow end up as large tabs. Progent's penchant for solving problems efficiently results in your company spending less cash.
Progent's Remote Technical Support Tools
Over time, Progent has refined an array of customized technologies and proven processes that permit the maximum level of efficiency for online consulting and repair for small and midsize business computer networks. Progent offers safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to interface to your environment remotely without violating corporate security.
Progent's powerful customer support database application maintains detailed documentation describing the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of services provided to every Progent client by any consultant. This archive of problems and resolutions is structured as a readily exploitable support knowledge base that allows Progent's remote technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and close relationships with key industry leaders including Cisco and Microsoft make available additional extensive support knowledge bases and allow priority response from vendors' in-house engineering staff so Progent's online consulting specialists can arrive at optimal solutions in the least time.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Milwaukee or anywhere in Wisconsin or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for network support, visit Immediate Emergency Support.
Remote Technical Support Services Provided by Progent
Progent's phone-based consulting experts possess advanced credentials in a comprehensive set of products and technologies. This wide range of technical skills permits Progent's engineers to address virtually any crisis that may take place in a small business network. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to customers with mixed-OS environments, Progent also provides the services of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based services Offered by Progent to companies in Milwaukee and throughout the state of Wisconsin include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services address a broad range of information technology such as network infrastructure, messaging solutions, system and process security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware economization and easy management, and transitioning from legacy applications to current Windows or Linux-powered solutions. Progent's team-based approach to solving network issues enables fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can provide emergency phone-based help for diagnosing problems affecting UNIX/Linux networks powered by leading derivatives of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network professionals, and indicates a consultant's technical skills at the expert level. CCIEs can resolve the most complex issues surrounding network planning, integration, management, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS network administration tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness because their broad expertise enables them to solve the most complex problems quickly. In typical cases, less seasoned consultants can struggle for many hours or days with the same problems that a Cisco CCIE can fix in minutes.
Few consulting firms make Cisco CCIEs available to help small and mid-size companies. Progent offers fast phone access to a Cisco CCIE so your company can get timely help for severe network problems that are impacting worker productivity but are not within the comfort zone of your ordinary computer maintenance personnel. Progent's Cisco CCIE consultants can communicate with your environment using sophisticated remote support tools to provide quick, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading family of connectivity products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service experts can provide computer repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help you with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and integration,
Microsoft Skype for Business Server migration support, Lync Server management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of remote desktop services such as Microsoft Windows 7 migration support, upgrading to 64-bit desktop software, integrating Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a variety of security services that can strengthen the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your business to clean up rapidly after a serious penetration. Security services available from Progent include: thorough network security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick cleanup after malicious attacks; configuring firewalls; designing safe architectures for off-site and mobile connectivity; guarding your email system against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help businesses of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that combine local IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent can provide the skills of seasoned online consulting experts for contract IT projects that small companies frequently need. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these special areas of computer technology enables customers to complete major projects economically and on time. Progent's special online engineering solutions include:
How Your Milwaukee Business Can Contact Progent's Online Service Professionals
Help Desk Services
Progent's Help Desk service offerings for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small businesses who don't have the budget to assemble and manage an internal Call Center but who need fast communication with a reliable Call Center with professional telephone support plus the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation platform for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center consulting expertise can support you in establishing an efficient new Help Desk Call Center or revamping your current organization, evaluating or customizing Call Center software products to meet the unique needs of your company, or adding temporary phone support personnel to supplement your existing Help Desk team during unusually busy situations such as software transitions, major upgrades, or installing new business software.
Progent's Help Desk team of seasoned information technology experts offers your computer users in Milwaukee or anywhere in the state of Wisconsin quick access to an efficient support resource with extensive experience delivering phone help and online troubleshooting for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center the reputation as a major enabler of company success, and Progent's policy is to fix rather than simply record technical problems.
Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts staff offers phone-based advanced engineering expertise and education in specific application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for familiar Microsoft applications such as CRM, Project, Microsoft Word, and Microsoft Excel. To learn more information concerning Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac professionals can promote the artistic elements of Macintosh systems by offering phone-based help services and training in graphics, audio, and motion video. Progent's support professionals can provide help in a variety of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special projects like capturing or digitizing audio/video or establishing an audio/video post production facility.
Online Network Monitoring Services
Progent can provide companies in Milwaukee, or anywhere in the state of Wisconsin, online network and server monitoring support powered by MS System Center Operations Manager network monitoring and reporting, customized by Progent for your environment so your computer support is proactive and automated. By uncovering looming issues before they expand into full-scale emergencies, proactive monitoring can minimize disruptive and costly information system failures. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments based on a mix of operating systems.
To contact Progent about urgent remote assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
Milwaukee Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Milwaukee Metro Area.
Progent locations in the Milwaukee Metro Area