For small companies located in Milwaukee or anywhere in Wisconsin, Progent provides help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the consultation CCIE-qualified engineers for complex infrastructure issues, plus the assistance of CISSP-accredited security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's remote support services offer excellent leverage because they have the real-world experience and the advanced tools to solve most information system problems rapidly. This reduces immediate expenses since solutions take up fewer chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more in incidental costs by reducing or avoiding network downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's pricing model for remote help is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the support that you receive. Unlike typical remote service organizations, Progent requires no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing save you from situations where speedy. minor repairs somehow end up as large tabs. Progent's penchant for handling problems quickly results in your company conserving cash.
Progent's Remote Support Tools
Over time, Progent has fine tuned a set of optimized tools and field-proven methodologies which promote the maximum degree of effectiveness for remote engineering help and troubleshooting for small business IT networks. Progent provides secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology enables the engineers of Progent's online support team to connect to your network remotely without violating corporate security.
Progent's sophisticated technical support reporting system includes extensive documentation for all service that Progent's customers have received. Progent's authorized engineers have access to the details of all help provided to every Progent client by any Progent consultant. This archive of problems and fixes is stored as a quickly retrievable proprietary knowledge base that allows Progent's online support experts to share their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's advanced accreditations and close associations with important technology companies including Cisco and Microsoft permit access to additional extensive technical knowledge bases and permit priority response from vendors' internal product engineers so Progent's remote service experts are able to arrive at the best solutions quickly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Milwaukee or anywhere in Wisconsin or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, go to Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's remote network support experts have credentials in a comprehensive set of technologies. This breadth of technical skills permits Progent's consultants to resolve almost any emergency likely to crop up in a small or midsize company information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to businesses with mixed-platform networks, Progent also provides access to engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Online services provided by Progent to companies in Milwaukee and throughout the state of Wisconsin include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide range of information technology including network infrastructure, email systems, system and process security, UNIX/Linux and Windows integration, VMware technologies for server economization and easy administration, and migration from legacy applications to current Windows or Linux solutions. Progent's group-based approach to solving technical issues promotes quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can offer emergency remote help for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure engineers, and indicates a consultant's network technology knowledge at the master level. CCIEs can resolve even the most complex problems associated with network infrastructure design, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration utilities and developing workarounds or locating software patches. Cisco CCIEs represent an excellent value because their deep experience permits them to fix even the most complex problems rapidly. In many cases, less seasoned engineers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.
Few consulting firms make Cisco CCIEs accessible to support small and medium sized companies. Progent can provide quick phone access to a CCIE so you can receive timely assistance for severe network infrastructure problems that are hurting business productivity but are beyond the comfort zone of your local network service providers. Progent's Cisco-qualified CCIE engineers can interface to your environment via sophisticated on-line support technology to perform quick, secure, and economical analysis and remediation.
Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading family of networking devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network products.
Authorized MS Windows Experts
Progent's Microsoft-premier online support professionals offer network repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can help you with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and integration,
Skype for Business Server migration support, Microsoft Lync Server integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of remote desktop support services including Windows 7 migration support, preparing for to 64-bit workstation software, integrating Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier System Security Experts
Progent's accredited CISSP, ISSAP, and CISM network security consultants can provide a range of system protection services that can bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist you to recover quickly after a serious breach. Security services offered by Progent cover comprehensive network security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; installing firewalls; building secure architectures for remote and mobile communication; defending your messaging system from spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support services to help businesses of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that utilize on-premises resources along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for special projects that small companies often request. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of computer technology allows customers to execute major projects within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Milwaukee Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center service options for small and midsize businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk services are a convenient solution for smaller organizations who lack the resources to build and maintain an internal Help Desk Call Center but who require fast communication with an efficient Call Center with professional phone assistance as well as the available expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the leading professional services automation (PSA) platform for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can assist you in establishing an effective new Help Desk Call Center or improving your established one, identifying or enhancing Call Center application software to handle the special needs of your business, or providing temporary phone support personnel to work with your in-house Help Desk resources to handle demanding scenarios like software migrations, mass updates, or installing brand new applications.
Progent's Help Desk staff of experienced network experts offers your clients in Milwaukee or anywhere in the state of Wisconsin fast access to an efficient technical support resource with extensive experience delivering phone consulting and online repair service for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk the reputation as a key enabler of company success, and Progent's aim is to solve instead of simply annotate IT problems.
Applications Support: Education, Programming, and Integration
Progent's Applications Consulting Group provides online and in-depth engineering support and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. To learn additional information concerning Progent's expertise, programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac professionals can promote the artistic aspect of Mac systems by providing remote help support and training in imaging, audio, and video. Progent's consultants offer help in a large selection of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common projects such as scanning or digitizing audio or video or building an audio/video production facility.
Remote Network and Server Monitoring Services
Progent offers businesses in Milwaukee, or anywhere in the state of Wisconsin, online network and server monitoring support centered around Microsoft Operations Manager network monitoring, enhanced by Progent to fit your business so that your IT maintenance is proactive rather than reactive. By spotting emerging trouble spots before they evolve into network outages, automated monitoring can head off stressful and expensive service breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks powered by a mix of platforms.
To get in touch with Progent about urgent online assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
Milwaukee Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Milwaukee Metro Area.
Progent locations in the Milwaukee Metro Area