For small companies in Milwaukee Wisconsin, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the assistance of CISA and CISM-certified security consultants to help with high-level security design and business continuity preparedness.
Progent's online support engineers offer exceptional leverage because they have the practical experience and the advanced tools to solve most information system problems quickly. Efficient support lowers immediate costs since solutions accumulate fewer billable minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally with incidental costs by minimizing or avoiding network downtime and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management.
Progent's pricing model for online help is designed to maximize the impact of your IT service dollar. Progent bills per minute for phone consulting, so you owe just for the services that you receive. Unlike many remote service firms, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing save you from scenarios where quick repairs somehow end up as major bills. Progent's penchant for handling problems efficiently results in your business conserving money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven processes which ensure the maximum level of effectiveness for online consulting and troubleshooting for small and midsize business information systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology enables the consultants of Progent's remote service group to interface to your environment without compromising network security.
Progent's sophisticated technical support database application stores extensive documentation of all service that Progent's clients have been provided. Progent's staff consultants have access to the records of all help provided to each customer by any consultant. This archive of issues and fixes is structured as a readily retrievable support knowledge base that permits Progent's online technical engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft permit access to additional vast technical support knowledge bases and allow fast response from vendors' in-house support staff with the result that Progent's online service specialists are able to arrive at the best solutions in the least time.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote support in Milwaukee Wisconsin or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.
Online Support Services Provided by Progent
Progent's remote support experts have credentials in a comprehensive array of disciplines. This broad scope of IT skills allows Progent's engineers to resolve virtually any problem likely to crop up in a small company information system. Certificates earned by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to customers with multi-platform networks, Progent also offers the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Online technical support services Offered by Progent to small businesses in Milwaukee include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a wide range of information technology such as network architecture, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware consolidation and easy management, and transitioning from older systems to current MS Windows or Linux-based environments. Progent's team-oriented approach to solving technical problems enables fast escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can offer urgent online help for resolving anomalies affecting UNIX/Linux networks based on leading versions of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the top accreditation for network professionals, and certifies a consultant's networking skills at the master level. Cisco qualified CCIEs know how to handle even the most difficult challenges encountered in network planning, deployment, administration, protection, and problem solving. CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS network management utilities and developing workarounds or locating software patches. Cisco qualified CCIEs provide excellent cost-effectiveness because their broad expertise allows them to resolve the most complex problems quickly. In many cases, less qualified service providers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few support firms make Cisco CCIEs accessible to help small and medium sized companies. Progent offers quick phone contact with a CCIE so your company can get timely help for complex network infrastructure issues that are lowering worker productivity but are beyond the comfort zone of your regular IT maintenance providers. Progent's CCIE consultants can tie into your environment via sophisticated remote troubleshooting technology to provide fast, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling family of infrastructure appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote service experts can deliver computer system troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can assist you with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of remote desktop consulting and support services such as Windows 7 migration support, moving to 64-bit workstation software, integrating Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified Network Security Specialists
Progent's accredited CISSP, ISSAP, and CISM network security consultants offer a range of system protection services to bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help your business to recuperate rapidly following a serious breach. Security services offered by Progent cover in depth security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; integrating firewalls; designing secure architectures for off-site and mobile communication; protecting your email infrastructure from spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting to help companies of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that utilize physical resources along with cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent offers the skills of world-class remote consulting experts for special projects that small businesses frequently need. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these important areas of information technology allows customers to complete critical initiatives economically and on time. Progent's special online engineering services include:
How Your Milwaukee Wisconsin Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk service options for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Call Center services are a convenient solution for smaller organizations who lack the resources to create an in-house Call Center but who want quick response from an efficient Call Center with professional telephone assistance as well as the available expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk consulting services can aid you in building an effective new Help Desk or revamping your existing organization, selecting or customizing Help Desk Call Center software products to address the particular needs of your business, or adding temporary phone support personnel to supplement your in-house Help Desk resources to deal with demanding situations like software transitions, mass updates, or installing brand new applications.
Progent's Help Desk Call Center staff of experienced network consultants gives your computer users in Milwaukee Wisconsin quick access to an effective technical support resource with substantial background providing telephone-based consulting and online troubleshooting for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk the reputation as a major enabler of company performance, and Progent's goal is to solve and not just report network problems.
Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Experts staff provides remote advanced engineering support and education in key business application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, customization, and training for familiar Microsoft applications such as CRM, MS Office Project, MS Word, and Microsoft Excel. To find out more information about Progent's consulting, custom development, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can support the artistic components of Macintosh systems by providing phone-based help services and training in graphics, sound, and video. Progent's consultants offer help in a range of Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special projects like capturing or digitizing audio or video or configuring an audio/video post production lab.
Remote Network Monitoring Support
Progent can provide companies in Milwaukee Wisconsin remote computer system monitoring services based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By detecting possible trouble spots before they evolve into downtime, proactive monitoring can avoid stressful and expensive network breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems based on a combination of operating systems.
To contact Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State