For small companies in Milwaukee Wisconsin, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex connectivity problems, as well as the assistance of CISA and CISM-certified security consultants to handle advanced security design and disaster recovery preparedness.
Progent's remote technical support services offer excellent leverage due to the fact that they are equipped with the practical background and the advanced tools to resolve most information system issues quickly. This reduces direct expenses since solutions require fewer chargeable minutes. Remote help also avoids the cost of sending an engineer to your site. Your company saves even more with indirect costs by minimizing or avoiding network downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's pricing model for online help is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for phone consulting, so you are billed just for the support that you receive. Unlike typical online service firms, Progent imposes no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with situations where speedy. minor solutions manage to turn into major tabs. Progent's penchant for dealing with technical issues quickly translates into your company conserving cash.
Progent's Remote Support Tools
Through years of experience, Progent has refined a collection of optimized tools and field-proven processes which ensure the maximum degree of efficiency for remote help and troubleshooting for small company IT systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity permits the staff of Progent's online support team to communicate with your company's computer system without compromising network security.
Progent's proprietary service database system keeps detailed documentation for all service that Progent's clients have received. Progent's staff service personnel have access to the details of support rendered to each customer by any Progent consultant. This archive of issues and fixes is organized as a readily retrievable proprietary knowledge base that enables Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the value of Progent's support services improves over time. Progent's high-level certifications and working associations with important technology companies including Cisco and Microsoft permit access to other extensive technical support knowledge bases and allow priority response from vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to arrive at optimal resolutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Milwaukee Wisconsin or to find out more about Progent's phone support programs, contact Progent at
Online Technical Support Services Provided by Progent
Progent's remote network support professionals have advanced credentials in an extensive set of products and technologies. This breadth of technical skills permits Progent's consultants to manage virtually any problem likely to crop up in a small or midsize company network. Certificates earned by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, CCDA and CCDP.
To provide assistance to companies with mixed-platform environments, Progent also offers the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote services Offered by Progent to small businesses in Milwaukee include:
Progent's UNIX/Linux consultants can offer emergency phone-based help for analyzing problems within UNIX/Linux networks based on popular variants of UNIX such as:
Progent in addition offers a wide range of remote desktop support and troubleshooting services such as Microsoft Windows 11 migration and designing and implementing Microsoft 365 cloud environments for Windows desktops.
Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting support can guide you in creating an effective new Help Desk Call Center or improving your established organization, evaluating or enhancing Call Center software products to handle the particular demands of your corporation, or providing temporary phone support staff to work with your in-house Help Desk team during high-demand events like software transitions, mass updates, or rolling out new business software.
Progent's Help Desk Call Center team of seasoned network professionals provides your computer users in Milwaukee Wisconsin quick access to a large technical support resource with substantial experience offering phone support and online diagnostics for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center recognition as a crucial contributor to business performance, and Progent's aim is to fix rather than merely record network issues.
Progent's Mac consultants can nurture the artistic elements of Apple Mac computing by delivering remote help support and training in graphics, sound, and motion video. Progent's support professionals offer help in a large selection of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common jobs like scanning or digitizing audio or video or putting together an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in Milwaukee Wisconsin online network monitoring support centered around MS Operations Manager network monitoring and reporting, adapted by Progent to suit your environment so your network support is proactive rather than reactive. By spotting looming trouble spots before they expand into full-scale emergencies, automated monitoring can minimize disruptive and costly service failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or systems that incorporate a mix of OS platforms.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
City | Address | Phone | Link |
Appleton | 4321 W. College Ave, Suite 200 Appleton, WI 54914 United States |
(920) 843-5180 | Appleton Network Support Services |
Madison | 6709 Raymond Road Madison, WI 53719 United States |
(608) 416-1444 | Madison Network Support Services |
Milwaukee | 1345 N. Jefferson Milwaukee, WI 53202 United States |
(414) 800-2060 | Milwaukee Network Support Services |