For small companies in Milwaukee Wisconsin, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the assistance of CISA and CISM-certified security consultants to help with high-level security design and business continuity preparedness.
Progent's online support engineers offer exceptional leverage because they have the practical experience and the advanced tools to solve most information system problems quickly. Efficient support lowers immediate costs since solutions accumulate fewer billable minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally with incidental costs by minimizing or avoiding network downtime and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management.
Progent's pricing model for online help is designed to maximize the impact of your IT service dollar. Progent bills per minute for phone consulting, so you owe just for the services that you receive. Unlike many remote service firms, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing save you from scenarios where quick repairs somehow end up as major bills. Progent's penchant for handling problems efficiently results in your business conserving money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven processes which ensure the maximum level of effectiveness for online consulting and troubleshooting for small and midsize business information systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology enables the consultants of Progent's remote service group to interface to your environment without compromising network security.
Progent's sophisticated technical support database application stores extensive documentation of all service that Progent's clients have been provided. Progent's staff consultants have access to the records of all help provided to each customer by any consultant. This archive of issues and fixes is structured as a readily retrievable support knowledge base that permits Progent's online technical engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft permit access to additional vast technical support knowledge bases and allow fast response from vendors' in-house support staff with the result that Progent's online service specialists are able to arrive at the best solutions in the least time.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote support in Milwaukee Wisconsin or to learn additional information about Progent's online support programs, contact Progent at
Online Support Services Provided by Progent
Progent's remote support experts have credentials in a comprehensive array of disciplines. This broad scope of IT skills allows Progent's engineers to resolve virtually any problem likely to crop up in a small company information system. Certificates earned by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to customers with multi-platform networks, Progent also offers the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Online technical support services Offered by Progent to small businesses in Milwaukee include:
Progent's UNIX and Linux consultants can offer urgent online help for resolving anomalies affecting UNIX/Linux networks based on leading versions of UNIX such as:
Progent in addition offers a broad range of remote desktop consulting and support services such as Windows 7 migration support, moving to 64-bit workstation software, integrating Office 2010, and automating PC desktop image creation.
Progent’s Co-managed Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk consulting services can aid you in building an effective new Help Desk or revamping your existing organization, selecting or customizing Help Desk Call Center software products to address the particular needs of your business, or adding temporary phone support personnel to supplement your in-house Help Desk resources to deal with demanding situations like software transitions, mass updates, or installing brand new applications.
Progent's Help Desk Call Center staff of experienced network consultants gives your computer users in Milwaukee Wisconsin quick access to an effective technical support resource with substantial background providing telephone-based consulting and online troubleshooting for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk the reputation as a major enabler of company performance, and Progent's goal is to solve and not just report network problems.
Progent's Apple Mac consultants can support the artistic components of Macintosh systems by providing phone-based help services and training in graphics, sound, and video. Progent's consultants offer help in a range of Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special projects like capturing or digitizing audio or video or configuring an audio/video post production lab.
Remote Network Monitoring Support
Progent can provide companies in Milwaukee Wisconsin remote computer system monitoring services based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By detecting possible trouble spots before they evolve into downtime, proactive monitoring can avoid stressful and expensive network breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems based on a combination of operating systems.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
City | Address | Phone | Link |
Appleton | 4321 W. College Ave, Suite 200 Appleton, WI 54914 United States |
(920) 843-5180 | Appleton Network Support Services |
Madison | 6709 Raymond Road Madison, WI 53719 United States |
(608) 416-1444 | Madison Network Support Services |
Milwaukee | 1345 N. Jefferson Milwaukee, WI 53202 United States |
(414) 800-2060 | Milwaukee Network Support Services |