For small and midsize businesses in Milwaukee Wisconsin, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE engineers for challenging infrastructure problems, plus the services of CISSP and CISM-accredited security engineers to handle high-level security design and disaster recovery planning.
Progent's remote support engineers represent exceptional leverage due to the fact that they have the practical experience and the sophisticated technology to solve most network problems rapidly. This reduces immediate costs since solutions require fewer chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally with incidental expenses by reducing or avoiding network downtime and related losses due to business disruption, upset customers and vendors, idle workers, and distracted executives.
Progent's pricing policy for remote help is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for phone consulting, so you pay just for the services that you receive. In contrast to many online support organizations, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing prevent scenarios where speedy. minor fixes somehow end up as major tabs. Progent's penchant for disposing of technical issues efficiently translates into your business conserving cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned an array of customized tools and proven processes that ensure the highest level of effectiveness for online technical support and troubleshooting for small company IT networks. Progent provides protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to link to your company's system without breaching corporate security.
Progent's highly evolved customer support database system includes detailed documentation for all service that Progent's customers have received. Progent's authorized engineers have access to the history of services provided to every Progent customer by any engineer. This database of anomalies and resolutions is structured as a quickly exploitable proprietary knowledge base that allows Progent's remote support professionals to share their knowledge company-wide to ensure that the quality of Progent's support services improves daily. Progent's high-level certifications and working relationships with key industry leaders such as Cisco and Microsoft permit access to additional vast technical databases and allow quick access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to find the most efficient solutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Milwaukee Wisconsin or to learn more about Progent's online support options, contact Progent at
Phone-based Network Support Services Offered Progent
Progent's phone-based technical service engineers possess credentials in a comprehensive array of technologies. This wide range of IT skills enables Progent's engineers to handle almost any emergency that may take place in a small company network. Certificates earned by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To support companies with mixed-operating system networks, Progent also offers the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online technical services provided by Progent to companies in Milwaukee include:
Progent's UNIX/Linux support engineers can provide urgent remote assistance for troubleshooting problems within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking professionals, and validates a person's network technology skills at the master level. Cisco qualified CCIEs know how to handle the most stubborn problems surrounding network design, deployment, management, protection, and repair. CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management tools and developing alternate approaches or locating program patches. Cisco qualified CCIEs represent an excellent value because their depth of experience permits them to fix the most intractable problems quickly. In many cases, less experienced engineers can struggle for many hours or even days with identical problems that a Cisco CCIE can fix in minutes.
Few support firms make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent offers quick telephone contact with a Cisco authorized CCIE so your company can receive immediate support for serious network problems that are impacting business productivity but are beyond the scope of your ordinary IT support group or consultant. Progent's Cisco CCIE engineers can connect to your environment via sophisticated on-line troubleshooting technology in order to perform quick, safe, and economical analysis and repair.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading family of connectivity appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Progent's Microsoft-certified online service engineers offer network troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of support engineers who can help you with a wide range of platform support services such as Microsoft Windows Server 2022 planning and migration support,
Microsoft Windows Server 2019 consulting,
Windows Server 2016 migration support and hybrid cloud consulting,
Windows Server 2012 R2 migration expertise,
Windows Server 2008 migration (help, assistance,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and integration, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of online PC desktop services including Microsoft Windows 11 migration help and planning and implementing Microsoft 365 cloud solutions for Windows desktops.
Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a range of system protection solutions to improve the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or help your company to clean up rapidly following a serious breach. Security solutions offered by Progent include: comprehensive network security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick cleanup after virus and worm assaults; installing firewalls; building safe architectures for remote and mobile access; securing your email system against viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Progent's Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Help Desk Call Center or enhancing your established one, selecting or modifying Call Center software products to handle the special requirements of your corporation, or providing occasional phone support staff to supplement your internal Help Desk team to handle demanding scenarios such as software migrations, mass updates, or installing new applications.
Progent's Help Desk team of veteran information technology professionals offers your customers in Milwaukee Wisconsin instant assistance from a dependable network service resource with years of background providing phone support and remote diagnostics for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center the reputation as a significant contributor to company productivity, and Progent's target is to resolve instead of just annotate technical issues.
Progent's Mac consultants can support the artistic aspect of Mac systems by offering remote help support and training in imaging, audio, and video. Progent's consultants can provide help in a large selection of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with special projects such as scanning or digitizing audio/video or establishing an audio/video post production facility.
Remote Network Monitoring Services
Progent offers companies in Milwaukee Wisconsin online computer system monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your business so that your network maintenance is proactive and automated. By exposing potential trouble spots before they evolve into network outages, proactive monitoring can head off inconvenient and expensive information system failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that incorporate a mix of platforms.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
| City | Address | Phone | Link |
| Appleton | 4321 W. College Ave, Suite 200 Appleton, WI 54914 United States |
(920) 843-5180 | Appleton Network Support Services |
| Madison | 6709 Raymond Road Madison, WI 53719 United States |
(608) 416-1444 | Madison Network Support Services |
| Milwaukee | 1345 N. Jefferson Milwaukee, WI 53202 United States |
(414) 800-2060 | Milwaukee Network Support Services |