For small companies located in Milwaukee or anywhere in Wisconsin, Progent offers support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and disaster recovery planning.
Progent's remote support engineers offer excellent value because they are equipped with the practical background and the sophisticated tools to solve most network problems quickly. This lowers direct expenses since solutions require a smaller number of chargeable minutes. Remote help also avoids the cost of sending an engineer to your site. Your company saves additionally in indirect expenses by reducing or eliminating system downtime and related costs stemming from business disruption, disgruntled clients, unproductive workers, and distracted executives.
Progent's pricing policy for remote support is structured to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you are billed exclusively for the support that you actually get. Unlike many remote support firms, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and clean policy for billing do away with situations where speedy. minor repairs somehow end up as substantial tabs. Progent's penchant for dealing with problems quickly results in your company spending less money.
Progent's Remote Service Tools
Over time, Progent has refined a collection of optimized technologies and field-proven processes that promote the highest level of effectiveness for remote engineering help and troubleshooting for small and midsize company IT systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access allows the experts of Progent's online support team to communicate with your environment remotely without violating network security.
Progent's powerful service database system includes extensive histories describing the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of support provided to every client by every Progent engineer. This history of trouble tickets and repairs is stored as a quickly exploitable support database that permits Progent's online support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and close relationships with major vendors including Cisco and Microsoft permit access to other massive technical knowledge bases and allow quick response from vendors' internal support staff so Progent's online consulting specialists are able to find the best solutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote services in Milwaukee or anywhere in Wisconsin or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Emergency Support.
Remote Technical Support Services Provided by Progent
Progent's phone-based consulting professionals offer credentials in an extensive set of technologies. This breadth of IT skills allows Progent's engineers to manage virtually any emergency that may crop up in a small business information system. Certifications held by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To help clients with multi-platform environments, Progent also offers the skills of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Online support provided by Progent to clients in Milwaukee and throughout the state of Wisconsin include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a wide range of information technology such as network infrastructure, email systems, system and operational security, UNIX and Windows coexistence, VMware products for server economization and simplified administration, and migration from legacy systems to the latest MS Windows or Linux environments. Progent's team-based approach to resolving network problems enables quick escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This expedites solutions of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer urgent remote help for resolving anomalies within UNIX/Linux systems based on leading derivatives of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure professionals, and certifies a person's network technology knowledge at the expert level. Cisco qualified CCIEs know how to handle even the most difficult challenges surrounding network infrastructure design, installation, administration, protection, and repair. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with IOS network management utilities and coming up with workarounds or locating software patches. Cisco CCIEs offer excellent value since their depth of experience enables them to fix even the most difficult problems quickly. In many cases, less experienced engineers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few service firms make Cisco CCIEs accessible to support small and mid-size businesses. Progent offers fast telephone contact with a Cisco CCIE so you can get timely support for severe network problems that are hurting business productivity but are not within the experience of your ordinary IT support personnel. Progent's Cisco CCIE engineers can tie into your network via the latest on-line troubleshooting technology in order to perform efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's market leading selection of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, as well as VPN solutions.
Authorized Windows Experts
Progent's Microsoft-expert online support engineers can deliver computer repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can help you with a wide variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 planning and configuration,
Skype for Business Server planning and deployment support, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of remote PC desktop services including Windows 7 migration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Engineers
Progent's certified CISSP and ISSAP network security engineers offer a variety of system protection services to strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help you to recuperate rapidly after a damaging penetration. Security support services available from Progent include: in depth network security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recuperation from virus and worm assaults; setting up firewalls; establishing secure techniques for off-site and mobile connectivity; securing your messaging system from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support to help organizations of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that combine physical resources along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent can provide the skills of world-class online consulting professionals for special projects that small businesses frequently need. Progent's charges for ongoing consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these special areas of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:
How Your Milwaukee Company Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Help Desk Call Center service offerings for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Call Center support services are well suited for small businesses who don't have the resources to build and maintain an in-house Help Desk Call Center but who want quick response from a reliable Call Center with proficient telephone support as well as the available expertise to escalate complex tasks to high-level consultants.
Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the top PSA platform for managing service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Call Center consulting support can aid you in creating an effective new Call Center or revamping your existing organization, identifying or modifying Help Desk application software to meet the unique demands of your corporation, or adding temporary online staff to work with your in-house Call Center team to handle high-demand scenarios such as software migrations, major updates, or rolling out brand new applications.
Progent's Call Center team of experienced information technology professionals provides your clients in Milwaukee or anywhere in the state of Wisconsin rapid assistance from a reliable technical support resource with years of background offering phone support and remote repair service for computer environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk the reputation as a solid enabler of business success, and Progent's goal is to solve instead of merely track network issues.
Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team can supply remote advanced consulting expertise and training in key business application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for popular Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Word, and MS Excel. To learn more information about Progent's consulting, programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the artistic components of Macintosh systems by offering phone-based consulting support and education in imaging, audio, and motion video. Progent's support professionals can provide assistance in a variety of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific procedures like scanning or digitizing audio or video or configuring an audio/video production facility.
Online Network Monitoring Services
Progent can provide businesses in Milwaukee, or anywhere in the state of Wisconsin, remote computer system monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent for your business so your IT support is proactive rather than reactive. By exposing potential trouble spots before they result in downtime, automated monitoring can avoid disruptive and expensive information system failures. Progent can also deploy network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments based on a mix of platforms.
To get in touch with Progent about emergency phone-based assistance with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State