For small and midsize businesses located in Milwaukee Wisconsin, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for complex connectivity problems, as well as the services of CISSP and CISM-accredited security consultants to help with high-level security design and business continuity planning.
Progent's online support services represent excellent value due to the fact that they are equipped with the real-world background and the sophisticated tools to resolve most information system issues rapidly. This reduces direct costs since solutions take up fewer chargeable minutes. Online help also eliminates the expense of sending a consultant to your office. Your company saves additionally with incidental expenses by minimizing or avoiding system outages and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's pricing model for remote support is designed to maximize the impact of your IT service dollar. Progent bills by the minute for phone consulting, so you are charged exclusively for the services that you receive. Unlike typical remote support organizations, Progent imposes no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing prevent scenarios where fast repairs manage to end up as big invoices. Progent's skill at disposing of problems efficiently results in your business conserving cash.
Progent's Online Service Technologies
Through years of experience, Progent has developed an arsenal of customized technologies and field-proven processes that promote the highest degree of efficiency for remote technical support and repair for small business IT systems. Progent provides protected VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access enables the experts of Progent's online support team to communicate with your environment remotely without breaching system security.
Progent's highly evolved service database application maintains detailed documentation for all service that Progent's clients have received. Progent's authorized service personnel have access to the specifics of assistance delivered to every customer by any consultant. This archive of problems and fixes is structured as a quickly accessible internal database that permits Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support services improves daily. Progent's high-level certifications and close relationships with key vendors such as Cisco and Microsoft permit access to other massive support databases and allow priority response from manufacturers' internal support staff so Progent's online service specialists are able to arrive at the most efficient solutions quickly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Milwaukee Wisconsin or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network support, visit Immediate Emergency Support.
Remote Network Support Services Offered Progent
Progent's remote technical support experts possess certified skills in a comprehensive set of technologies. This broad scope of IT skills enables Progent's consultants to handle almost any crisis likely to occur in a small company information system. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Associate.
To help customers with multi-OS networks, Progent also provides access to engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Online support provided by Progent to small businesses in Milwaukee include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services cover a wide range of computer technology such as system architecture, messaging solutions, system and operational security, UNIX/Linux and Windows integration, virtual server technologies for server hardware economization and simplified management, and transitioning from legacy applications to the latest Windows or Linux-based environments. Progent's team-based methodology for solving network issues enables fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer urgent online help for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top recognition for network engineers, and certifies a person's technical knowledge at the master level. CCIEs know how to handle even the most stubborn challenges associated with network infrastructure design, integration, maintenance, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying software updates. CCIEs provide exceptional value since their broad expertise allows them to fix the most intractable problems rapidly. In common instances, less qualified consultants can wrestle for hours or days with the same tasks that a CCIE can fix in a few minutes.
Few service organizations make Cisco CCIEs available to support small and mid-size companies. Progent offers fast phone access to a Cisco CCIE so your company can receive urgent support for severe network problems that are hurting worker productivity but are beyond the comfort zone of your regular network support group or consultant. Progent's Cisco CCIE engineers can interface to your computer system via the latest remote troubleshooting tools to provide efficient, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading family of networking appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, plus VPN products.
Authorized Windows Experts
Progent's Microsoft-certified remote service professionals can deliver network repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and integration, Microsoft Teams consulting, Skype for Business Server migration support, Microsoft Lync Server integration and Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of online PC desktop support and troubleshooting services including Windows 7 integration, upgrading to 64-bit desktop software, integrating Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISSP and ISSAP security consultants offer a variety of system protection solutions that can enhance the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or help your business to clean up quickly after a serious breach. Security support services available from Progent cover thorough security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm assaults; installing firewalls; designing secure techniques for remote and mobile connectivity; protecting your email system against spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting support to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that combine on-premises resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background delivering high-level consulting services online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of world-class remote consulting experts for contract projects that small companies often request. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables clients to execute major initiatives economically and on time. Progent's special online engineering services include:
How Your Milwaukee Wisconsin Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for small and midsize organizations with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Call Center services are a convenient solution for small businesses who don't have the resources to support an internal Help Desk but who want fast access to a reliable Help Desk Call Center with professional telephone support plus the in-depth expertise to escalate complex problems to high-level consultants.
Progentís Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation platform for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk consulting services can aid you in creating an effective new Call Center or revamping your existing one, identifying or enhancing Call Center software to meet the particular needs of your business, or providing occasional online personnel to reinforce your existing Help Desk Call Center team to handle unusually busy situations like software migrations, mass updates, or rolling out new business software.
Progent's Help Desk staff of experienced information technology professionals gives your workers in Milwaukee Wisconsin fast communication with an efficient network service resource with extensive experience offering telephone-based consulting and online diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center perception as a major enabler of business success, and Progent's target is to solve instead of simply annotate technical issues.
Business Applications Support: Training, Development, and Integration
Progent's Applications Experts Group provides remote advanced engineering expertise and training in specific business application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, custom development, and education for Microsoft business applications including Microsoft CRM, MS Project, MS Office Word, and Excel. To find out additional information concerning Progent's expertise, custom development, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac professionals can nurture the artistic aspect of Macintosh systems by delivering remote consulting support and education in imaging, sound, and video. Progent's consultants offer help in a range of Macintosh applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common jobs like scanning or digitizing audio or video or integrating an audio/video production studio.
Online Network Monitoring Support
Progent can provide businesses in Milwaukee Wisconsin online computer system monitoring support centered around Microsoft Operations Manager network monitoring and reporting, adapted by Progent for your business so that your network support is proactive and automated. By detecting looming issues before they grow into crashes, proactive monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems that incorporate multiple platforms.
To contact Progent about urgent remote expertise with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State