For small companies in Milwaukee or anywhere in the state of Wisconsin, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has delivered online support to businesses in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging connectivity problems, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security design and disaster recovery preparedness.
Progent's remote technical support services offer exceptional leverage because they have the real-world experience and the advanced tools to solve the majority of information system issues rapidly. Efficient support reduces immediate expenses because solutions accumulate fewer billable minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your company saves additionally in incidental expenses by reducing or eliminating network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing policy for remote support is designed to get the most out of your network support dollar. Progent charges per minute for phone assistance, so you are billed exclusively for the support that you receive. Unlike many remote support organizations, Progent imposes no startup surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing save you from scenarios where quick fixes somehow end up as large tabs. Progent's penchant for handling problems quickly translates into your company saving money.
Progent's Online Support Technologies
Through years of experience, Progent has developed a set of customized technologies and field-tested methodologies that permit the highest level of effectiveness for online consulting and repair for small business IT networks. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology allows the engineers of Progent's remote service group to access your company's environment remotely without breaching system security.
Progent's highly evolved service database system maintains extensive records of all support that Progent's clients have been provided. Progent's staff engineers have access to the records of support rendered to each Progent customer by any Progent consultant. This history of problems and responses is structured as an easily accessible internal knowledge base that allows Progent's remote technical experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close associations with major vendors including Cisco and Microsoft make available additional extensive technical support databases and permit fast response from manufacturers' internal product engineers with the result that Progent's remote service specialists can come up with the best resolutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Milwaukee or anywhere in Wisconsin or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network support, go to Immediate Emergency Support.
Phone-based Support Services Offered Progent
Progent's online technical support experts have advanced credentials in a comprehensive set of products and technologies. This wide range of capability permits Progent's consultants to resolve practically any emergency that may occur in a small business information system. Certifications awarded to Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Professional.
To support businesses with multi-OS environments, Progent also provides access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote support services Offered by Progent to companies in Milwaukee and anywhere in the state of Wisconsin include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services address a wide array of information technology such as network architecture, email systems, system and operational security, UNIX and Windows integration, virtual server technologies for server hardware economization and easy management, and transitioning from older applications to the latest Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical issues promotes fast escalation, when required, to engineers with appropriate experience to tackle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can offer urgent online help for diagnosing anomalies within UNIX/Linux systems powered by leading variants of UNIX including:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier recognition for networking professionals, and indicates a person's network technology knowledge at the expert level. CCIEs know how to handle the most complex challenges associated with network infrastructure planning, installation, maintenance, security, and repair. CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration utilities and developing workarounds or identifying software patches. CCIEs represent an exceptional cost-effectiveness since their depth of experience enables them to resolve even the most intractable problems rapidly. In typical cases, less seasoned engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in minutes.
Few service providers make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide quick telephone access to a CCIE so your company can get urgent help for serious network problems that are lowering business efficiency but are beyond the comfort zone of your regular network support personnel. Progent's Cisco-qualified CCIE engineers can interface to your environment via sophisticated on-line troubleshooting technology to perform fast, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular family of connectivity products including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote service engineers can deliver computer troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the expertise of consulting professionals who can help your company with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server development,
Microsoft Skype for Business migration consulting, Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of online desktop consulting and support services such as Microsoft Windows 7 migration help, moving to 64-bit workstation software, configuring Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified System Security Specialists
Progent's accredited CISM and CISSP security consultants offer a variety of security services to strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows network against assaults or help your business to recover rapidly following a serious breach. Security consulting services available from Progent cover comprehensive security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; fast cleanup after virus and worm attacks; setting up firewalls; building secure techniques for off-site and mobile connectivity; defending your messaging infrastructure from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that utilize on-premises resources as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small companies frequently need. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows clients to complete major projects within budget and on schedule. Progent's project-based remote engineering services include:
How Your Milwaukee Company Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Call Center service options for small and midsize organizations with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing services are ideal for smaller organizations who don't have the resources to support an in-house Help Desk Call Center but who want quick communication with a dependable Help Desk with professional telephone support as well as the available expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Help Desk Call Center is designed for bigger businesses and operates as a transparent supplement to your existing Helpdesk organization. Progent's Virtual Call Center can act as an escalation resource for complex network issues, or be ready in those situations when your other resources are swamped.
Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Call Center or enhancing your existing one, identifying or enhancing Help Desk Call Center software to handle the special demands of your business, or adding occasional online staff to work with your existing Help Desk group to deal with high-demand events like software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk staff of experienced information technology professionals offers your customers in Milwaukee or anywhere in the state of Wisconsin fast communication with a reliable technical support group with extensive background delivering phone consulting and remote troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk perception as a major contributor to business success, and Progent's aim is to resolve rather than merely track network problems.
Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Group provides online and in-depth engineering support and education in specific business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers expertise, custom development, and training for popular Microsoft business applications such as CRM, Office Project, MS Word, and Microsoft Excel. For additional information concerning Progent's expertise, programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac consultants can support the imaginative facets of Macintosh computing by offering phone-based help support and education in imaging, audio, and video. Progent's consultants can provide expertise in a range of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific jobs such as capturing or digitizing audio/video or configuring an audio/video production lab.
Remote Network Monitoring Services
Progent can provide companies in Milwaukee, or anywhere in the state of Wisconsin, online network and server monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so that your IT support is proactive rather than reactive. By spotting possible issues before they expand into downtime, proactive monitoring can avoid disruptive and expensive information system crises. Progent can also provide help with network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments powered by a combination of platforms.
To get in touch with Progent about emergency online support with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
Milwaukee Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Milwaukee Metro Area.
Progent locations in the Milwaukee Metro Area