Milwaukee Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Milwaukee Metro Area.
Progent locations in the Milwaukee Metro Area
For small and midsize businesses in Milwaukee or anywhere in the state of Wisconsin, Progent provides help for information systems based on UNIX or Linux or for networks that include a mix of UNIX and Windows platforms. Progent has provided online support to businesses in all 50 states in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security architecture and disaster recovery preparedness.
Progent's online support engineers offer exceptional leverage because they have the practical background and the advanced technology to resolve the majority of network problems rapidly. Efficient support lowers direct costs because service calls accumulate fewer billable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your organization benefits additionally in incidental expenses by minimizing or avoiding system outages and associated costs stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management.
Progent's billing model for remote support is structured to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the services that you actually get. Unlike many online support organizations, Progent imposes no startup fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing avoid scenarios where fast fixes manage to end up as substantial tabs. Progent's skill at disposing of problems quickly results in your company conserving cash.
Progent's Remote Service Technologies
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested methodologies which allow the maximum degree of efficiency for remote engineering help and troubleshooting for small company information networks. Progent offers secure VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology allows the staff of Progent's remote service group to interface to your network remotely without compromising corporate security.
Progent's powerful technical support reporting system keeps extensive histories of the service that Progent's customers have received. Progent's staff engineers have the benefit of the details of all help provided to every client by every Progent consultant. This archive of issues and resolutions is stored as a readily exploitable internal knowledge base that permits Progent's online technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and close relationships with important industry leaders such as Cisco and Microsoft make available other extensive support databases and permit fast response from vendors' in-house support staff so Progent's online service experts are able to arrive at the most efficient resolutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote support in Milwaukee or anywhere in Wisconsin or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Urgent Support.
Online Network Support Services Provided by Progent
Progent's phone-based consulting engineers have advanced credentials in an extensive set of products and technologies. This broad scope of capability enables Progent's engineers to manage almost any problem that may crop up in a small business information system. Certificates earned by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Professional.
To support clients with mixed-OS environments, Progent also offers the support of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote technical services Offered by Progent to companies in Milwaukee and anywhere in the state of Wisconsin include:
Additional Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services address a wide array of computer technology such as system architecture, messaging systems, network and process security, UNIX and Windows coexistence, VMware products for server hardware consolidation and easy management, and migration from older applications to current MS Windows or Linux-powered solutions. Progent's group-based approach to resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can provide urgent remote help for resolving anomalies within UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking engineers, and validates an individual's networking skills at the expert level. CCIEs know how to deal with the most complex challenges encountered in network infrastructure planning, integration, maintenance, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with IOS network management tools and coming up with alternate approaches or locating program patches. CCIEs provide excellent value because their deep expertise allows them to fix even the most difficult problems rapidly. In common cases, less qualified service providers can wrestle for many hours or days with identical problems that a Cisco CCIE can fix in minutes.
Few consulting firms make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent offers quick telephone access to a CCIE so your company can receive timely support for complex network problems that are crippling worker efficiency but are outside the comfort zone of your ordinary network service providers. Progent's CCIE consultants can interface to your computer system by means of state-of-the-art remote troubleshooting technology in order to provide quick, secure, and economical analysis and repair.
Progent's CCIEs offer consulting for the complete line of Cisco's popular selection of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN technology.
Authorized Microsoft Windows Support
Progent's Microsoft-certified online service engineers can deliver network repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can assist your company with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2013 development,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of online PC desktop consulting and support services such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Qualified Network Security Specialists
Progent's certified CISSP, ISSAP, and CISM security consultants offer a range of system protection services that can strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help you to recuperate quickly after a damaging penetration. Security consulting services available from Progent cover in depth security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recovery from virus and worm assaults; setting up firewalls; establishing secure techniques for off-site and mobile communication; securing your email system from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support services to help businesses of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that utilize local IT assets along with public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent offers the skills of world-class online consulting experts for contract IT projects that small businesses frequently request. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Milwaukee Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Call Center service offerings for small and midsize businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing services are well suited for small companies who lack the budget to build and maintain an in-house Call Center but who need quick access to an efficient Call Center with professional telephone assistance plus the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Call Center is intended for larger businesses and serves as a transparent supplement to your current Help Desk resources. Progent's Virtual Help Desk can operate as an escalation resource to handle complex technical problems, or be ready in hectic instances when your ordinary support engineers are swamped.
Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Help Desk or revamping your existing organization, evaluating or customizing Call Center application software to meet the special demands of your business, or adding occasional phone support personnel to work with your internal Help Desk group during demanding situations such as software migrations, mass upgrades, or installing new business software.
Progent's Call Center team of seasoned network experts offers your workers in Milwaukee or anywhere in the state of Wisconsin rapid contact with an efficient support resource with substantial experience offering phone help and remote repair service for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center perception as a significant enabler of business performance, and Progent's goal is to resolve rather than merely record technical issues.
Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Group offers remote professional consulting expertise and education in special application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and MS Excel. To find out more on Progent's expertise, customization, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac professionals can nurture the artistic components of Mac systems by providing phone-based help support and education in graphics, sound, and motion video. Progent's support professionals can provide expertise in a variety of Macintosh programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific jobs such as capturing or digitizing audio or video or establishing an audio/video post production lab.
Online Network and Server Monitoring Support
Progent can provide businesses in Milwaukee, or anywhere in the state of Wisconsin, remote network and server monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so that your network support is proactive and automated. By exposing emerging problems before they result in crashes, proactive monitoring can avoid disruptive and costly network failures. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or environments based on a combination of operating systems.
To contact Progent about emergency online expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent.