Remote Computer Support for

Immediate Remote Troubleshooting for Milwaukee Computer Systems
For businesses in Milwaukee or anywhere in the state of Wisconsin, Progent offers online support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified engineers have delivered online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with challenging networking issues, as well as the assistance of CISA and CISSP-qualified security consultants to handle high-level security architecture and diagnostic jobs.

Progent's online support engineers offer excellent value because they have the practical experience and have access to the sophisticated technology necessary to resolve the majority of network issues rapidly. This lowers immediate costs since solutions use up fewer chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your office. Your organization saves additionally in incidental costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive online technical support experience is especially important in environments that are dependent on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for online support is designed to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike typical online support companies, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and simple model for billing avoid scenarios where fast solutions manage to turn into substantial tabs. Progent's penchant for disposing of technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of customized technologies and field-proven processes that promote the maximum degree of efficiency for remote help and repair for computer networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's Technical Response Center to access your environment remotely without breaching system security.

Progent's powerful technical support database application keeps detailed documentation of all service that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of assistance delivered to every client by every Progent engineer. This history of trouble tickets and responses is structured as a quickly exploitable internal knowledge base that allows Progent's online technical engineers to share their knowledge with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level certifications and working associations with major vendors such as Cisco and Microsoft open up additional massive support knowledge bases and allow priority access to manufacturers' in-house support staff so Progent's remote service specialists are able to determine the best solutions in the least time.

Remote support offered by Progent to clients in Milwaukee and throughout the state of Wisconsin include:

• Authorized Windows Support
  Progent's Microsoft-certified online support professionals can provide network problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist you with a broad variety of platform support services such as Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration, Windows Server 2008 R2 migration, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 monitoring and support, SharePoint Server design, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, Microsoft Office Access Application Development, Small Business Server consulting, and Windows Essentials migration and cloud integration.

  Progent in addition offers a broad array of affordable PC desktop services to help your company to deploy, configure, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade support as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the administration of your desktops and web-facing tablets and smartphones.

• Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network consultants, and indicates an individual's network technology skills at the expert level. CCIEs know how to handle even the most challenging issues encountered in network planning, deployment, maintenance, security, and repair. Cisco CCIEs operate closely with Cisco's internal engineers in analyzing problems with Cisco IOS network management utilities and coming up with workarounds or identifying software patches. Cisco qualified CCIEs provide excellent cost-effectiveness because their depth of experience allows them to find solutions for problems rapidly. In common instances, less qualified engineers can wrestle for many hours or even days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can tie into your environment via state-of-the-art remote support technology in order to perform efficient, safe, and affordable diagnosis and remediation.

  Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular family of infrastructure devices. Cisco infrastructure consulting offered by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco VoIP phones and IP video phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet Access Points consulting support, Cisco WiFi controllers consulting, Cisco VPN and Security Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.

• CISSP and ISSAP Certified Network Security Experts
  Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection services to enhance the immunity of your Microsoft Windows, macOS and OS X, or Linux network against attacks or assist you to recover quickly following a damaging breach. Security support services offered by Progent include: thorough network security and compliance analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recuperation from malicious assaults; integrating firewalls; designing safe techniques for off-site and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and offering round-the-clock network monitoring.

• Hybrid Cloud Integration Solutions
  Progent offers advanced online consulting to help companies of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.

• VMware Site Recovery Manager Consulting
  VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable process for recovering services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and maintain a disaster recovery system powered by VMware SRM.

  Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation regardless of the physical components making up the underlying IP network.

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide online support services to cover a wide array of information technologies such as system infrastructure, messaging solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified administration in networks that combine Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to solving network issues enables fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.

  Progent's UNIX/Linux consultants can offer urgent remote help analyzing problems within UNIX/Linux systems powered by popular variants of UNIX including:
  — Apple Mac OS X
  — Sun Solaris
  — IBM AIX OS
  — HP-UX (Hewlett Packard UNIX)
  — Berkeley UNIX (BSD)
  — Silicon Graphics IRIX (SGI/IRIX)
  

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services designed to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's top enterprises. Progent's ProSight series of network monitoring and management services covers all key aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including blocking, detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so any looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special information technology programs. Billing charges for ongoing consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these special areas of computer technology allows customers to complete major projects economically and on time. Progent's special online consulting solutions include:

• Call Center Expertise
  Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who don't have the budget to build and maintain an in-house Help Desk Call Center but who require quick access to a dependable Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate complex tasks to high-level consultants.

  Progent’s Virtual Call Center is designed for bigger businesses and acts as a seamless extension of your existing Helpdesk team. Progent's Virtual Call Center can serve as a an escalation resource for the toughest network challenges, or be available in those circumstances when your regular support engineers are overwhelmed.

  Progent's Call Center team of experienced information technology professionals offers your computer users in Milwaukee or anywhere in the state of Wisconsin fast access to an effective technical support group with extensive experience offering phone help and remote repair service for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a significant enabler of company success, and Progent's intent is to solve and not just report IT problems.

• Business Applications Services: Training, Development, and Integration
  Progent's Applications Consulting staff can supply remote advanced consulting support and training in special business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Team.

• Unified and Automated Management of Hybrid Cloud Environments
  Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

• Remote IT Infrastructure Monitoring Support
  Progent can deliver businesses in Milwaukee, or anywhere in the state of Wisconsin, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can tune Operations Manager for your environment so that your computer maintenance is proactive and automated. By uncovering potential issues before they cause downtime, automated monitoring can minimize stressful and costly service crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks that support a mix of platforms.

Even if your Milwaukee office deals with a local independent consultant or maintains a full time organization that know how to deal with typical network issues, Progent’s Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual expansion of your local resources in cases when your usual service personnel either don't have the time or the experience to fix unexpected system crises or especially tough integration projects.

Features of Progent's Remote Computer Services for Milwaukee
Progent's online support, Internet-based troubleshooting, network security expertise, and network administration services offer businesses in Milwaukee or throughout the state of Wisconsin the greatest leverage for your IT budget. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk Call Center services and system administration, Progent's professionals can deliver your office world class IT support while allowing you to eliminate the expense and hassle of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

• Fast Telephone Contact with Microsoft Certified Support Specialists
  Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to companies in Milwaukee and is also ideal for customers in more remote regions of Wisconsin that have a limited supply of technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a broad array of Microsoft support tools, technical databases, and continuing education.

• By the Minute Rates to Minimize Expenses
  Progent provides remote support on a by-the-minute billing plan, so you are charged only for the support you use. Progent requires no minimum fee for online support and asks for no periodic subscription fee for services delivered during regular business hours. This keeps you from paying big bills for routine fixes.

• Availability of Cisco Certified Network Architecture Professionals
  Progent's registered experts for Cisco offers access to on-staff specialists with experience in planning, implementing, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and protected infrastructure for local and remote networking.

• Application Specialists Group
  Progent's basic consulting offerings consist of technology integration, MS Exchange Server expertise, network security design, and Help Desk Call Center support. Progent's Application Experts group can provide world-class consulting support in critical application areas. Help offered by the Application Experts Group covers:
  — Microsoft Dynamics GP/Great Plains Support and Programming
  — Microsoft Office Project and Project Online Support
  — Microsoft Office 365 solutions support
  — Office Excel and Office 365 Excel Technical Support and VBA Programming
  — Office Word and Microsoft Office 365 Word Consulting
  — Business Information (BI) Reporting Consulting and Training
  — BI Reporting Development and Training
  — UNIX, Linux and Solaris Support
  — SQL Server 2016 Application Design and Microsoft SQL 2014 Application Development and Troubleshooting
  — Oracle Management and Software Programming
  — MySQL DBA Services and Software Programming
  — Apple Mac Help
  — Amazon MWS Software Design and Programming

  By offering a convenient one-stop source for IT generalists and application experts, Progent can tailor fast, cost-effective, and comprehensive IT solutions that match the specific requirements of your business.

• Advanced Remote Access Tools
  Secure remote connectivity permits Progent's support professionals to observe exactly what your customers see. This makes it easier to produce quick fixes to issues that could otherwise require a costly onsite visit. Effective remote access software and experienced technicians combine to enable Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote system monitoring.

• Support for Popular VPN Products
  Progent can provide safe VPN access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.

• Round-the-Clock Support for Maximum Network Availability
  For offices with mission-critical applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help produce high system uptime.

• Help Desk Outsourcing
  Progent's Help Desk support programs are intended especially for budget-conscious organizations whose workers require immediate access to a Help Desk service with expert phone support and complete escalation ability.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical background, refined remote support tools, and understanding of corporate IT allow offices to avoid the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by offering:

• Certified Expertise in Microsoft's Complete Family of Servers
  Progent offers world-class expertise for Microsoft’s leading server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 support, Microsoft Windows 2003 Server maintenance, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus SQL Server 2016 upgrades, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.

• Value Pricing
  Progent's pricing policy is to bill for remote service and on-premises help by the minute. As a result, you pay just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no monthly commitment for support services provided during regular working hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick fixes so you will not be tempted to permit simple problems to fester.

• Full Records of IT Services
  Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who provide scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports sent by each staff member to each client. The discipline of documenting and organizing service activity allows more efficient service and eliminates a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.

• Remote Network Monitoring with MS System Center Operations Manager
  Progent is one of the few support companies to provide 24x7 remote monitoring services based on MS Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing potential issues before they cause lost productivity, network monitoring can save your information network from painful and costly availability losses.