Fast and Affordable Online Technical Support for Milwaukee Information Networks
For organizations located in Milwaukee or anywhere in the state of Wisconsin, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote support to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the assistance of CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting jobs.
Progent's remote support experts provide exceptional leverage because they possess the practical background and have access to the sophisticated tools necessary to resolve most network problems rapidly. This lowers direct expenses since solutions require fewer chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your organization benefits additionally with indirect expenses by reducing or eliminating system downtime and associated losses resulting from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's advanced online consulting expertise is especially helpful in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.
Progent's pricing policy for online support is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you owe exclusively for the services that you receive. Unlike typical online service firms, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and clean policy for billing do away with scenarios where speedy. minor fixes somehow end up as major bills. Progent's penchant for disposing of technical issues quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of customized tools and proven processes that promote the maximum level of efficiency for remote consulting and repair for computer networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's online support team to access your network remotely without violating system security.
Progent's powerful technical support reporting system stores thorough documentation describing the service that Progent's clients have received. Progent's staff consultants have the benefit of the history of assistance provided to each Progent client by any consultant. This archive of problems and responses is stored as a conveniently retrievable internal knowledge base that enables Progent's remote technical experts to communicate their experiences company-wide to ensure that the value of Progent's support grows over time. Progent's extensive list of certifications and working associations with key technology companies such as Cisco and Microsoft open up additional extensive support knowledge bases and allow priority response from manufacturers' in-house support staff so Progent's online service specialists are able to come up with optimal solutions promptly.
Online services available from Progent to companies in Milwaukee and anywhere in the state of Wisconsin include:
Certified MS Windows Expertise
Progent's Microsoft-expert online support engineers offer computer repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist your company with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop support services to help you company to deploy, integrate, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking engineers, and validates a person's technical knowledge at the master level. Cisco-qualified CCIEs can deal with even the most complex problems occurring in network infrastructure design, integration, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS network administration tools and coming up with alternate approaches or locating program updates. CCIEs represent an exceptional cost-effectiveness since their broad experience permits them to find solutions for problems quickly. In common instances, less seasoned service providers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can connect to your environment via the latest on-line support tools to provide quick, secure, and affordable analysis and remediation.
Milwaukee Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Milwaukee Metro Area.
Progent locations in the Milwaukee Metro Area
Progent's CCIEs offer expertise in all of Cisco's popular selection of connectivity appliances by offering consulting services such as:
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a variety of security services to enhance the immunity of your Windows, macOS and OS X, Linux, or UNIX network against attacks or help you to clean up rapidly following a serious penetration. Security support services available from Progent cover in depth information security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; configuring firewalls; establishing safe architectures for remote and mobile access; defending your messaging infrastructure against spam and DHA attacks; and initiating 24x7 proactive monitoring.
Progent can provide expert remote consulting services to help companies of any size connect their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent process for recovering applications and services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also allows transparent testing for site recovery, upgrades and fixes and can generate reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online consulting services to address a broad range of computer technologies including network architecture, messaging systems, system and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in networks that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux-powered solutions. Progent's team-oriented approach to resolving technical problems enables fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts support costs.
Major Linux versions for which Progent can provide expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the world's top enterprises. Progent's ProSight series of network management outsourcing services covers all key aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the complete malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, applications and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and debug their networking hardware like routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an objective evaluation of the health of their network. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery system that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for special information technology projects. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special areas of information technology allows clients to execute critical projects economically and on schedule. Progent's special online engineering solutions include:
How Your Milwaukee Business Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Help Desk support programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk consulting expertise can aid you in creating an efficient new Help Desk or improving your existing one, evaluating or enhancing Help Desk Call Center application software to address the particular requirements of your corporation, or providing temporary phone support personnel to reinforce your internal Call Center team during unusually busy scenarios like software migrations, major upgrades, or installing new business software.
Progent's Help Desk staff of veteran information technology experts offers your computer users in Milwaukee or anywhere in the state of Wisconsin quick assistance from an efficient support resource with extensive experience providing phone help and remote diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center perception as a major enabler of business efficiency, and Progent's goal is to fix instead of simply document IT problems.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting staff offers remote professional engineering expertise and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, customization, and education services, visit Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver companies in Milwaukee, or anywhere in the state of Wisconsin, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your business so that your IT maintenance is proactive rather than reactive. By spotting potential trouble spots before they result in full-scale emergencies, remote monitoring can ward off disruptive and expensive information system crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems based on multiple operating systems.
To contact Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Milwaukee or throughout the state of Wisconsin, Progent's online computer support specialists can provide effective and cost-effective IT support whenever your company requires it. More than 15 years of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to fix computer problems quickly while avoiding the expense and lost productivity that comes with on-premises service visits.
Even if your Milwaukee company has a local independent support technician or maintains a full time organization that can deal with typical network problems, Progentís Microsoft certified consultants are available to provide a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the knowledge to resolve unexpected network emergencies or particularly complex integration problems.
Benefits of Progent's IT Support for Businesses in Milwaukee
Progent's remote technical help services enable your Milwaukee organization to realize the advantages of immediate, expert network support without the expense of maintaining an in-house IT staff. Your network will derive added strategic value by becoming increasingly available, productive, and secure. Benefits to your business include:
- Seamless virtual extension of your local IT resources
For most offices in Milwaukee and throughout Wisconsin, nearby computer service resources, whether represented by outside consultants or an in-house maintenance staff, can solve typical network issues. On the other hand, major troubles sometimes strike when your regular support personnel are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your onsite service technicians. In these situations, Progent's on-call service specialists provide an easy, fast, and budget-friendly way to supplement your regular resources and to pass on useful information to increase your ability to resolve future issues in-house.
- Less Dependence on Freelance Consultants
For network maintenance, smaller offices often rely on individual freelance service providers. While freelance service people have smaller internal costs than larger support firms and can often charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the lack of backup personnel may force your company to wait for help during an emergency. As your business expands, network downtime and problems with critical software are more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides an on-call source of reserve support experts to insure your IT system stays available.
- Create a Solid Basis for Seamless Expansion
Organizations typically start with an IT system implemented on a modest budget. Lacking a robust framework, band-aid repairs can get piled on top of a weak foundation. As a network grows, stability and scalability issues can impede the productivity of the business. Such poorly built systems need proper analysis, intelligent long-term planning, and broad-based technical expertise to evolve to a system architecture that can provide the solid foundation to meet current business requirements and simplify future expansion.
- Interact with Solution Providers Instead of Technology Vendors
Smaller businesses require guidance and technical education to negotiate an ever more complex maze of technology alternatives capable of accelerating business success and enhancing productivity. They do not need a computer engineer who is attempting to earn a commission on a specific vendor's products. Network consulting and product selling can lead to a scenario where the proposed
solution is built around a profitable product instead of the genuine needs of a client. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to match IT consulting with the best interests of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of technical expertise, fine tuned support software, and familiarity with corporate IT enable offices to escape the pitfalls of excessive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- Certified Knowledge of Microsoft's Full Line of Servers
Progent can provide world-class support for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 expertise, Microsoft Windows 2003 upgrades, MS Exchange Server 2016 migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site visits by the minute. As a result, you are charged only for received support. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no service activation charge and requires no monthly commitment for support services provided during normal working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast solutions so you won't be tempted to permit simple problems to fester.
- Complete Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or small service organizations who offer minimal documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports transmitted by every consultant to every customer. The discipline of detailing and organizing support records results in more efficient service and eliminates a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few support companies to offer 24x7 network tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.