Fast Remote Help for Milwaukee Computer Systems
For businesses located in Milwaukee or anywhere in Wisconsin, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided remote support to companies in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic jobs.
Progent's online support experts provide exceptional leverage due to the fact that they possess the practical background and have access to the sophisticated technology needed to solve most information system issues quickly. This lowers direct costs since solutions require minimal chargeable minutes. Online support also avoids the cost of dispatching a consultant to your office. Your company benefits even more in indirect expenses by minimizing or avoiding system downtime and associated costs due to business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive remote technical support expertise is particularly valuable for organizations that rely on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be useful.
Progent's pricing policy for remote support is structured to stretch your IT service investment. Progent charges per minute for phone consulting, so you are billed exclusively for the support that you receive. In contrast to many remote service companies, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing eliminate scenarios where fast repairs manage to turn into large tabs. Progent's penchant for disposing of problems efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a set of customized technologies and field-tested methodologies which allow the maximum level of efficiency for remote help and troubleshooting for information systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's online support team to access your computer system remotely without compromising system security.
Progent's proven customer support database system includes comprehensive documentation of all support that Progent's customers have received. Progent's authorized consultants have access to the details of support delivered to every Progent client by any Progent engineer. This history of trouble tickets and repairs is structured as a conveniently exploitable internal database that allows Progent's online support experts to share their experiences with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft make available other extensive technical support databases and allow priority response from manufacturers' internal engineering staff with the result that Progent's online service experts can come up with optimal resolutions in the least time.
Online technical services available from Progent to customers in Milwaukee and anywhere in the state of Wisconsin include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote service professionals can deliver computer problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist you with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server development, SharePoint Server 2016 migration support, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of cost-effective desktop consulting and support services to help your company to install, integrate, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking professionals, and validates an individual's network technology knowledge at the expert level. Cisco CCIEs can resolve even the most difficult challenges associated with network infrastructure design, deployment, administration, security, and problem solving. CCIEs work closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network management tools and coming up with alternate approaches or identifying program updates. CCIEs are an exceptional value because their broad experience permits them to find solutions for problems quickly. In typical cases, less seasoned engineers can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE consultants can tie into your computer system using sophisticated on-line support technology to provide fast, safe, and affordable analysis and remediation.
Milwaukee Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Milwaukee Metro Area.
Progent locations in the Milwaukee Metro Area
Progent's CCIEs can provide help for the entire range of Cisco's popular selection of connectivity products by providing services that include:
CISSP and ISSAP Premier System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions that can enhance the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to recover rapidly following a serious breach. Security services offered by Progent cover comprehensive network security and compliance evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from malicious attacks; setting up firewalls; designing safe architectures for off-site and mobile access; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting to help businesses of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that utilize on-premises resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a repeatable runbook for recovering services quickly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and patches and can produce reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online consulting services to address a broad spectrum of information technologies such as system architecture, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy administration in networks that incorporate Linux and Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with migration from older systems to MS Windows or Linux solutions. Progent's group-oriented approach to solving technical problems enables quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites solutions of critical problems, reduces network downtime, and cuts support expense.
Important Linux variants for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and mid-size organizations to utilize the same advanced technology deployed by some of the world's leading enterprises. The ProSight portfolio of network monitoring and management services covers all critical aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and enables fast recovery of critical data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your Progent consultant so that any looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup/recovery system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT projects. Billing rates for longer-term development or consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology enables customers to complete critical initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Milwaukee Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Call Center service offerings for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for companies who lack the resources to assemble and manage an in-house Help Desk Call Center but who require quick access to an efficient Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging problems to high-level consultants.
Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a transparent addition to your existing Help Desk team. Progent's Virtual Help Desk can operate as a an escalation option to handle complex technical challenges, or be ready in overflow instances when your ordinary service providers are too busy.
Progent's Call Center team of seasoned network consultants provides your customers in Milwaukee or anywhere in the state of Wisconsin quick access to an efficient technical support group with substantial experience offering phone consulting and online diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center the reputation as a key enabler of business success, and Progent's intent is to fix and not simply record IT problems.
- Applications Services: Training, Programming, and Integration
Progent's Applications Experts Team offers remote advanced consulting support and education in special business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for Microsoft applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more concerning Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Milwaukee, or anywhere in the state of Wisconsin, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your environment so that your IT maintenance is proactive rather than reactive. By uncovering emerging issues before they cause crashes, automated monitoring can ward off stressful and expensive service breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that support multiple OS platforms.
To contact Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Milwaukee or anywhere in the state of Wisconsin, Progent's phone-based network support specialists can provide effective and cost-effective system support the moment your business needs it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity technology to solve computer problems rapidly while eliminating the expense and lost time associated with on-premises service visits.
Even if your Milwaukee organization relies on a regular freelance consultant or employs an in-house IT staff that know how to handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent remote expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to handle unexpected network crises or particularly complex integration projects.
Advantages of Progent's Network Help for Organizations in Milwaukee
Progent's online technical help services allow your Milwaukee organization to experience the benefits of immediate, expert IT support without the cost of managing an in-house IT organization. Your information system will acquire greater strategic value by being more reliable, productive, and secure. Advantages to your business include:
- Seamless virtual expansion of your on-site support resources
With most offices in Milwaukee or anywhere in Wisconsin, nearby network support resources, whether made up of freelance consultants or an internal maintenance staff, can resolve the majority of technical problems. However, serious problems may spring up when your regular resources are too busy or absent, and some trouble may involve technology that is beyond the scope of your local service technicians. In these instances, Progent's online service specialists offer a convenient, quick, and affordable solution to augment your regular resources and to transfer useful information to improve your ability to handle downstream problems in-house.
- Less Dependence on Freelance Service Providers
For network support, smaller offices commonly rely on independent freelance service providers. Although independent consultants carry less overhead than big support companies and can often charge lower rates, they are often overbooked, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the lack of fallback personnel may require your company to go without assistance during an emergency. As your network expands, network unavailability and trouble with vital applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of backup service experts to make sure your network is always up and running.
- Build a Solid Foundation for Seamless Expansion
Businesses typically begin with an information system created on a modest budget. Lacking a scalable framework, slap-dash repairs can get piled onto an unstable foundation. When a company grows, reliability and scalability issues can hinder the productivity of the organization. These poorly built systems require proper assessment, intelligent long-term planning, and wide technical knowledge to evolve to a network architecture able to offer the solid foundation to meet vital business demands and facilitate future expansion.
- Interact with Problem Solvers Rather Than Technology Vendors
Smaller businesses need advice and technical training to negotiate an increasingly complicated maze of product options available for accelerating business success and enhancing efficiency. They hardly need a computer consultant who is attempting to earn a commission on a certain vendor's products. Network consulting and product sales can lead to a situation where the recommended
solution is built around a predetermined product instead of the genuine requirements of a client. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to align IT expertise with the best interests of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical knowledge, fine tuned support software, and familiarity with corporate IT allow offices to escape the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average more than ten years of hands-on industry background, at the forefront of IT support, executing a broad variety of technical tasks for a large mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This guarantees that you get not just expert technical skills, but also a support engineer with field-tested methods for applying computer knowledge to repair real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises visits by the minute. Consequently, you are billed just for received services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services provided during regular business hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast solutions so you will not be forced to permit less critical problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or local service organizations who offer scant documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports sent by every consultant to each client. The discipline of documenting and organizing support records allows more effective support and eliminates a slew of common problems such as when a service client is virtually held captive to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 remote tracking services powered by MS Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, network monitoring can keep your information network from painful and costly service losses.
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.