Milwaukee Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Milwaukee Metro Area.
Progent locations in the Milwaukee Metro Area
Immediate Online Support for Milwaukee Computer Systems
For businesses located in Milwaukee or anywhere in Wisconsin, Progent offers online technical support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified consulting experts have delivered online support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting issues.
Progent's online support experts offer exceptional value due to the fact that they possess the real-world experience and have access to the advanced technology necessary to resolve most information system issues quickly. Efficient support lowers direct expenses since service calls require minimal chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your site. Your organization saves additionally in indirect expenses by reducing or eliminating network downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support know-how is especially valuable in environments that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.
Progent's billing policy for online help is structured to stretch your IT service investment. Progent bills by the minute for phone consulting, so you are charged only for the support that you actually get. In contrast to many online support firms, Progent imposes no initialization charge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where fast repairs somehow turn into big bills. Progent's penchant for handling technical issues quickly means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an arsenal of optimized technologies and proven processes which permit the maximum degree of effectiveness for remote technical support and repair for computer networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's online support team to interface to your company's system without violating network security.
Progent's sophisticated service database application keeps extensive documentation of all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of all help delivered to each Progent client by any consultant. This history of issues and fixes is stored as a conveniently retrievable proprietary knowledge base that permits Progent's online support engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and working associations with key vendors such as Cisco and Microsoft make available additional extensive support databases and allow fast access to manufacturers' in-house product engineers so Progent's online consulting specialists can arrive at the best resolutions promptly.
Online support available from Progent to clients in Milwaukee and anywhere in the state of Wisconsin include:
Certified Windows Expertise
Progent's Microsoft-certified remote support engineers can provide computer repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server design,
Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective PC desktop consulting and support services to assist your company to deploy, configure, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the top accreditation for network consultants, and indicates a person's networking knowledge at the master level. Cisco CCIEs know how to deal with even the most difficult problems occurring in network infrastructure planning, installation, administration, protection, and troubleshooting. Cisco CCIEs work closely with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration utilities and developing workarounds or identifying software patches. CCIEs are an excellent value because their depth of experience allows them to find solutions for problems quickly. In many instances, less experienced engineers can struggle for many hours or even days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your computer system using the latest on-line support technology to provide quick, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's market leading selection of infrastructure appliances. Cisco technology consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Catalyst switch support, Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki wireless AP layout and set up, Aironet Wireless APs consulting services, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Consulting services, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions to improve the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help your company to recover rapidly after a damaging penetration. Security support services available from Progent cover comprehensive data security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; fast recovery from malicious assaults; installing firewalls; designing secure mechanisms for remote and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support to help businesses of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that utilize physical IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable workflow for restoring services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and patches and can generate reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to cover a wide spectrum of computer technologies such as network architecture, messaging systems, network and process security, plus UNIX and Windows integration. For server consolidation and simplified management in environments that incorporate Linux with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-powered environments. Progent's group-based approach to resolving technical issues enables fast escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This expedites solutions of critical problems, reduces network downtime, and cuts support expense.
Major Linux versions for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the world's top corporations. Progent's ProSight portfolio of network monitoring and management services covers all critical aspects of information technology including email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of vital files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to deliver web-based control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is intended to assess your company's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract information technology programs. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these important fields of computer technology enables clients to complete major projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your Milwaukee Company Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Call Center support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are ideal for businesses who don't have the resources to create an in-house Call Center but who require fast communication with an effective Call Center with proficient phone support plus the ability to escalate the most challenging problems to advanced engineers.
Progent's Help Desk consulting support can support you in creating an effective new Help Desk or revamping your existing one, selecting or modifying Help Desk Call Center application software to meet the particular needs of your company, or adding occasional phone support staff to work with your existing Call Center team during unusually busy scenarios like software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of seasoned information technology experts provides your customers in Milwaukee or anywhere in the state of Wisconsin rapid assistance from a large network service group with extensive background offering telephone-based help and remote diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center the reputation as a solid contributor to business efficiency, and Progent's policy is to fix and not simply report technical problems.
- Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff offers online and in-depth consulting support and training in special business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Milwaukee, or anywhere in the state of Wisconsin, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your business so that your IT support is proactive rather than reactive. By detecting potential issues before they expand into network outages, system monitoring can ward off inconvenient and expensive network crises. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks based on a variety of operating systems.
To contact Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Milwaukee or throughout the state of Wisconsin, Progent's online computer support specialists are ready to deliver expert and affordable system help whenever your organization requires it. Long experience offering online repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to fix IT problems rapidly while eliminating the cost and lost time that comes with in-person service calls.
Even if your Milwaukee office works with a regular independent support technician or employs a full time IT staff that can deal with day-to-day computer issues, Progentís Microsoft certified engineers can provide an easy and seamless virtual extension of your local resources for situations when your regular service personnel either don't have the availability or the expertise to resolve unexpected system crises or particularly challenging integration projects.
Benefits of Progent's IT Support for Businesses in Milwaukee
Progent's remote IT consulting services allow your Milwaukee business to have the advantages of timely, enterprise-class network support without the expense of maintaining a full-time IT organization. Your network will acquire greater business value by being more reliable, productive, and secure. Advantages to your business include:
- Seamless virtual expansion of your on-site IT resources
With most organizations in Milwaukee and throughout Wisconsin, nearby computer service resources, whether represented by independent consultants or an internal maintenance staff, can deal with typical network problems. On the other hand, IT crises may spring up when local resources are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your onsite support personnel. In these cases, Progent's online service specialists provide a convenient, quick, and affordable way to supplement your regular help and to pass on useful information to increase your capability to resolve downstream problems in-house.
- Less Reliance on Freelance Service Providers
For network support, smaller offices often rely on individual freelance service providers. Although freelance consultants carry less overhead than larger service companies and can often charge lower rates, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the absence of fallback help may force your business to go without help during an IT crisis. As your network grows, network unavailability and trouble with vital software are more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of backup service experts to make sure your network is always available.
- Create a Scalable Basis for Smooth Growth
Businesses often begin with an IT system implemented on a modest budget. Without a scalable framework, band-aid fixes often get piled onto a shaky foundation. As a network grows, stability and expandability issues can hinder the success of the organization. These poorly designed systems need careful assessment, intelligent strategic planning, and broad-based technical expertise to upgrade to a network architecture that can provide the stable foundation to handle vital business requirements and facilitate downstream expansion.
- Work with Solution Providers Rather Than Technology Sellers
Smaller businesses need advice and technical education to negotiate an increasingly complicated maze of technology options available for accelerating business growth and enhancing productivity. They do not need a computer consultant who is attempting to resell a certain vendor's technology. Network consulting and product selling can result in a situation where the proposed
solution is built around a profitable technology rather than the true requirements of a business. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to align IT consulting with the real needs of customers.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT knowledge, fine tuned support software, and familiarity with corporate IT enable offices to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco qualified experts average more than ten years of real-world professional background, at the forefront of network support, executing a broad range of technical tasks for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This means that you get not only world-class IT help, but also a support engineer with field-tested methods for using technical knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises visits by the minute. Consequently, you are invoiced just for delivered support. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no minimum fee and requires no monthly commitment for services provided during normal business hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast fixes so you won't be tempted to allow minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who offer minimal documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation sent by each consultant to every client. The practice of documenting and archiving service activity allows more effective service and avoids a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít release vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few consulting companies to offer round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible issues before they cause downtime, network monitoring can keep your information network from stressful and expensive service disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.