Immediate Remote Support for Milwaukee Information Networks
For businesses located in Milwaukee or anywhere in Wisconsin, Progent offers online help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging networking problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with high-level security design and diagnostic jobs.
Progent's remote technical support engineers provide exceptional leverage due to the fact that they have the practical experience and are equipped with the advanced tools required to resolve the majority of information system issues quickly. Efficient support reduces immediate costs since solutions use up minimal billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your location. Your organization benefits even more with incidental costs by reducing or avoiding network outages and related losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote technical support expertise is especially valuable for organizations that rely on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.
Progent's pricing model for online support is designed to leverage your network support investment. Progent charges per minute for phone assistance, so you are billed just for the services that you actually get. Unlike typical online support organizations, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and simple model for billing eliminate situations where fast solutions somehow turn into large tabs. Progent's skill at disposing of technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of optimized technologies and proven methodologies that permit the maximum degree of efficiency for remote engineering help and troubleshooting for information systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to link to your company's computer system without breaching system security.
Progent's advanced technical support reporting system includes extensive histories describing the support that Progent's customers have received. Progent's staff engineers have the benefit of the history of support provided to each Progent customer by any consultant. This archive of issues and responses is organized as an easily searchable proprietary knowledge base that allows Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's advanced accreditations and close associations with important industry leaders such as Cisco and Microsoft open up additional massive technical knowledge bases and allow quick access to manufacturers' in-house product engineers with the result that Progent's remote consulting specialists can find the most efficient solutions in the least time.
Remote technical support services offered by Progent to clients in Milwaukee and throughout the state of Wisconsin include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote service experts can provide computer troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help your company with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2013 development,
Microsoft Skype for Business Server migration consulting, Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of cost-effective desktop consulting and support services to assist your company to deploy, configure, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network consultants, and indicates a person's technical skills at the expert level. CCIEs can deal with even the most challenging issues occurring in network planning, deployment, management, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS network administration tools and coming up with workarounds or locating program updates. Cisco qualified CCIEs offer excellent cost-effectiveness since their broad expertise permits them to resolve problems rapidly. In many cases, less seasoned service providers can struggle for many hours or even days with identical problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your environment using sophisticated remote support tools in order to perform quick, safe, and affordable analysis and repair.
Milwaukee Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Milwaukee Metro Area.
Progent locations in the Milwaukee Metro Area
Progent's Cisco CCIEs can provide assistance with all of Cisco's popular selection of connectivity devices by providing consulting services such as:
CISM and CISSP Premier System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security services to improve the immunity of your Windows, macOS and OS X, or Linux environment against attacks or help your company to recuperate quickly after a damaging penetration. Security support services offered by Progent include: in depth information security and compliance evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; setting up firewalls; designing safe mechanisms for remote and mobile access; defending your email system against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting support to help businesses of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that combine physical resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable runbook for recovering services quickly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and fixes and can generate reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud environments that deliver high availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer phone-based support services to address a broad array of information technologies including network infrastructure, email solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy management in networks that include Linux-based systems and Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with migration from older applications to Windows or Linux-based solutions. Progent's team-oriented methodology for solving network problems promotes quick escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers service costs.
Major Linux variants for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's leading corporations. The ProSight line of outsourced network management services addresses all key aspects of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the complete threat progression including protection, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your Progent consultant so that any potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's ability to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract information technology programs. Billing rates for ongoing consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Milwaukee Business Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Call Center programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are ideal for companies who lack the budget to assemble and manage an internal Help Desk Call Center but who require fast response from an effective Help Desk with professional telephone assistance plus the expertise to escalate complex tasks to high-level consultants.
Progentís Virtual Call Center is designed for bigger companies and acts as a transparent addition to your established Call Center resources. Progent's Virtual Call Center can serve as a an escalation alternative to resolve complex technical problems, or be available in those situations when your regular service providers are too busy.
Progent's Help Desk Call Center staff of seasoned information technology professionals gives your clients in Milwaukee or anywhere in the state of Wisconsin fast communication with a large support group with extensive experience providing telephone-based consulting and remote repair service for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center perception as a key driver of company efficiency, and Progent's policy is to fix instead of just record network issues.
- Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts staff provides remote advanced engineering expertise and education in specific business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, custom development, and education offerings, go to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in Milwaukee, or anywhere in the state of Wisconsin, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your business so that your IT support is proactive rather than reactive. By uncovering looming problems before they result in downtime, system monitoring can head off stressful and expensive service breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or systems powered by multiple platforms.
To get in touch with Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Milwaukee or throughout the state of Wisconsin, Progent's online computer support engineers can provide expert and affordable IT support whenever your organization needs it. More than 15 years of providing online tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to fix network problems quickly while eliminating the cost and lost productivity associated with on-site service visits.
Even if your Milwaukee business relies on a local independent support technician or employs a full time organization that can deal with the majority of computer issues, Progentís Microsoft certified engineers can still provide a convenient and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to deal with sudden network emergencies or particularly tough integration problems.
Advantages of Progent's IT Support for Offices in Milwaukee
Progent's online network troubleshooting services enable your Milwaukee business to have the benefits of immediate, enterprise-grade network support without the expense of maintaining an in-house IT staff. Your information system will derive greater strategic worth by being more available, productive, and secure. Advantages to your company include:
- Seamless remote expansion of your local support resources
With most companies in Milwaukee or anywhere in Wisconsin, nearby computer support resources, whether consisting of independent consultants or an internal IT staff, can take care of the majority of network problems. However, major troubles may occur when your regular resources are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your usual service technicians. In these situations, Progent's online support experts give you an easy, quick, and affordable solution to supplement your regular help and to transfer useful information to improve your capability to resolve downstream issues locally.
- Reduced Dependence on Freelance Consultants
For network maintenance, smaller businesses commonly rely on independent freelance service providers. While freelance consultants have less overhead than larger service firms and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in training, the lack of reserve help may require your business to wait for assistance during an IT crisis. As your business expands, network unavailability and problems with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of backup service expertise to make sure your IT system remains available.
- Build a Scalable Foundation for Smooth Expansion
Organizations typically begin with an information architecture implemented on a modest budget. Lacking a proper framework, band-aid repairs often get thrown onto a weak foundation. When a company grows, reliability and expandability problems can impede the success of the organization. Such badly designed environments need careful assessment, intelligent long-term planning, and broad-based technical expertise to evolve to a network architecture that can deliver the solid foundation to meet critical business requirements and simplify future expansion.
- Interact with Solution Providers Instead of Product Resellers
Smaller offices need guidance and technical education to negotiate an ever more complex array of technology alternatives capable of accelerating business growth and improving efficiency. Businesses hardly need a computer consultant who is attempting to resell a certain vendor's products. IT consulting and product selling can lead to a scenario where the recommended
solution is designed around a predetermined product rather than the genuine requirements of a business. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to match technical expertise with the real interests of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT expertise, fine tuned remote support software, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Start Getting Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional background, in the trenches of network service, executing a broad variety of IT tasks for an extensive mix of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support personnel. This means that you get not just world-class IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to fix actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises help by the minute. Consequently, you owe exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for services delivered during regular business hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you will not be forced to permit simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide scant documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by every staff member to every client. The practice of documenting and archiving service records results in more efficient support and avoids a variety of typical problems such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, system monitoring can save your information network from painful and expensive availability disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.