Immediate Online Technical Support for Milwaukee Wisconsin Information Networks
For businesses located in Milwaukee Wisconsin, Progent provides remote help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve complex networking issues, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's online technical support experts offer exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated technology needed to resolve the majority of information system problems rapidly. Efficient support lowers immediate expenses because solutions require fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally in incidental expenses by reducing or avoiding network downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting experience is particularly valuable in environments that depend on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent bills by the minute for phone assistance, so you owe only for the services that you receive. In contrast to typical online support firms, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and clean model for pricing save you from scenarios where quick fixes manage to turn into major invoices. Progent's penchant for solving problems quickly means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized technologies and field-tested methodologies that allow the highest degree of effectiveness for online help and troubleshooting for computer systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's online support team to communicate with your company's environment without violating corporate security.
Progent's proven technical support reporting application includes detailed documentation describing the service that Progent's clients have been provided. Progent's team engineers have access to the records of support rendered to each Progent customer by every Progent engineer. This database of issues and repairs is structured as an easily retrievable internal database that enables Progent's online support professionals to share their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's advanced accreditations and close associations with important industry leaders such as Cisco and Microsoft make available other massive technical databases and permit priority response from vendors' internal engineering staff so Progent's remote consulting specialists are able to find optimal solutions quickly.
Online technical support services provided by Progent to clients in Milwaukee Wisconsin include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote service experts can provide network repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration consulting services, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of affordable desktop services to help your company to deploy, configure, repair, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network consultants, and certifies an individual's technical knowledge at the master level. Cisco-qualified CCIEs know how to resolve even the most challenging issues associated with network design, integration, maintenance, security, and repair. Cisco CCIEs operate closely with Cisco's in-house support staff in isolating problems with IOS network administration utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs are an excellent value because their depth of experience enables them to resolve problems rapidly. In common cases, less experienced service providers can struggle for many hours or even days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can communicate with your computer system by means of the latest on-line support technology to perform efficient, secure, and economical diagnosis and remediation.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State
Progent's CCIEs can provide expertise in all of Cisco's top-selling family of networking appliances by providing services that include:
CISSP and ISSAP Certified System Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions to improve the immunity of your Windows, Apple macOS and OS X, or Linux network against assaults or assist your business to recover quickly following a damaging breach. Security services available from Progent include: thorough data security and compliance audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; integrating firewalls; building safe mechanisms for remote and mobile connectivity; protecting your messaging infrastructure from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online support to help businesses of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that combine physical resources as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable workflow for recovering services quickly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify complete service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online support services to address a broad spectrum of computer technologies such as system architecture, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server economization and simplified administration in environments that include Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for solving technical issues enables quick escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency remote assistance troubleshooting problems within UNIX/Linux networks powered by leading variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology used by many of the industry's leading corporations. Progent's ProSight suite of outsourced network management services addresses all critical aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the complete threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and debug their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that any potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT programs. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these important areas of information technology allows clients to execute critical projects economically and on time. Progent's project-based remote consulting solutions include:
How Your Milwaukee Business Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís shared Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center team of veteran network experts offers your clients in Milwaukee Wisconsin rapid communication with a reliable support group with substantial background providing telephone-based consulting and online troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center perception as a solid contributor to company productivity, and Progent's goal is to resolve and not simply document network problems.
- Business Applications Support: Education, Programming, and Integration
Progent's Applications Experts Team provides remote advanced consulting support and training in key application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers companies in Milwaukee Wisconsin online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your business so that your IT maintenance is proactive and automated. By detecting emerging trouble spots before they result in crashes, proactive monitoring can avoid inconvenient and expensive service breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems that incorporate multiple platforms.
To contact Progent about emergency phone-based expertise with Microsoft, macOS and OS X, or Linux networks, visit Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Milwaukee Wisconsin, Progent's online network support engineers can deliver professional and cost-effective IT help the instant your company has to have it. More than a decade of delivering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine online access technology to repair IT problems quickly while eliminating the expense and lost productivity associated with on-premises service calls.
Even if your Milwaukee company relies on a regular independent support technician or maintains an in-house organization that know how to deal with ordinary computer problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to address sudden system crises or particularly complex integration problems.
Details of Progent's Online Computer Services for Milwaukee Wisconsin
Progent's phone support, Internet-based repair, network security expertise, and network management services offer offices in Milwaukee Wisconsin the greatest leverage for your IT investment. Whether you require occasional telephone support and Internet-based troubleshooting or ongoing Help Desk call center support and network administration, Progent's professionals can provide your company world class network support while permitting you to avoid the expense and administration overhead of running a large in-house IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Milwaukee Wisconsin and is also ideal for customers in more remote regions that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a broad range of Microsoft support utilities, service information, and on-going education.
- By the Minute Billing to Minimize Costs
Progent offers online support on a minute-by-minute billing plan, so you are billed only for the support you use. Progent asks for no minimum fee for phone support and imposes no periodic subscription fee for support services provided during normal business hours. This protects you from facing big bills for simple fixes.
- Availability of Cisco Network Design Specialists
Progent's certified experts for Cisco can provide access to authorized professionals who have skill in planning, implementing, and troubleshooting networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to help you create high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Group
Progent's core support offerings consist of system integration, MS Exchange Server expertise, corporate security planning, and Help Desk Co-management services. Progent's Application Experts Team offers in-depth consulting expertise for specific business applications. Support available from the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Support
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Management and Application Development
MySQL Management Support and Software Programming
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a full service one-stop resource for network generalists and application experts, Progent can tailor fast, affordable, and thorough information technology solutions that align with the specific needs of your business.
- Advanced Online Connectivity Software
Protected remote access permits Progent's service professionals to see exactly what your customers see. This makes it easier to produce fast solutions to issues that might otherwise require an expensive onsite service call. State-of-the-art online connectivity software and experienced technicians combine to allow Progent to repair most network issues quickly and economically. Progent is a pioneer in online support and remote system monitoring.
- Support for Leading VPN Gateways
Progent supports secure VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24-hour Service for High System Availability
For organizations with mission-critical applications, Progent offers optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed especially for budget-conscious companies whose clients require instant recourse to a Help Desk service with expert phone support and complete escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical expertise, fine tuned support software, and understanding of corporate IT enable businesses to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Start Getting Remote Computer Support from Progent?
- Certified Expertise in Microsoft's Full Range of Server Platforms
Progent can provide in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 R2 migration, Windows 2003 upgrades, MS Exchange 2019 Server deployment, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange Server 2003 moves, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site help by the minute. As a result, you pay exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no initialization fee and asks no monthly commitment for services provided during regular working hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent faces little competition. Businesses who work with familiar independent consultants or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, secure, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer round-the-clock system monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your information network from painful and costly service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.