Immediate Remote Technical Support for Milwaukee Wisconsin Networks
For organizations in Milwaukee Wisconsin, Progent provides online technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the services of CISA and CISSP-certified security experts to handle high-level security architecture and troubleshooting jobs.
Progent's remote technical support experts provide excellent leverage because they have the practical experience and are equipped with the sophisticated tools necessary to resolve most network problems rapidly. Efficient support lowers immediate costs because service calls accumulate fewer chargeable minutes. Remote support also avoids the cost of sending a consultant to your site. Your company saves additionally in incidental expenses by minimizing or eliminating network outages and associated costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online consulting experience is especially important for businesses that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing policy for online help is designed to leverage your IT service investment. Progent bills by the minute for phone assistance, so you are billed just for the support that you receive. Unlike many online support firms, Progent requires no startup charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where fast fixes somehow turn into large invoices. Progent's penchant for dealing with problems quickly means your business saves cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized tools and proven methodologies that promote the highest level of effectiveness for online consulting and troubleshooting for computer networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's online support team to interface to your company's computer system without violating corporate security.
Progent's powerful service database system maintains comprehensive histories describing all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of all help provided to each Progent customer by every consultant. This database of problems and responses is structured as a conveniently exploitable support database that enables Progent's online technical engineers to share their experiences with the whole team to make sure that the value of Progent's support services grows over time. Progent's high-level accreditations and working associations with key industry leaders including Cisco and Microsoft make available other massive technical support databases and permit priority access to manufacturers' in-house support staff with the result that Progent's online service experts are able to arrive at the most efficient solutions promptly.
Online support available from Progent to businesses in Milwaukee Wisconsin include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online support experts can deliver network troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help you with a wide range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration expertise, Microsoft Teams configuration help, Skype for Business Server migration support, Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop services to help your business to install, configure, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking engineers, and certifies a consultant's networking knowledge at the master level. Cisco CCIEs know how to resolve the most complex issues occurring in network infrastructure planning, integration, administration, protection, and problem solving. Cisco CCIEs operate closely with Cisco's internal engineers in analyzing anomalies with IOS Software network management tools and coming up with workarounds or locating program patches. Cisco qualified CCIEs represent an exceptional value since their depth of expertise allows them to resolve problems quickly. In common cases, less experienced consultants can struggle for hours or days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can interface to your network via the latest on-line troubleshooting tools in order to provide efficient, secure, and affordable diagnosis and remediation.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling family of networking appliances. Cisco networking expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch support, Cisco Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Wireless APs engineering services, Cisco WiFi controllers support Services, Cisco VPN and Security engineering support, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISM and CISSP security and compliance experts offer a range of system protection solutions to bolster the defenses of your Microsoft Windows, macOS and OS X, Linux environment against assaults or help your business to recuperate rapidly after a serious breach. Security services offered by Progent include: in depth information security and compliance audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; fast recovery from malicious attacks; integrating firewalls; designing safe architectures for off-site and mobile connectivity; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Progent can provide expert online consulting services to help companies of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that utilize on-premises IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience delivering advanced consulting support online, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent process for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based support services to cover a broad spectrum of information technologies such as system infrastructure, email solutions, system and operational security, plus UNIX and Windows integration. For server consolidation and easy management in environments that combine Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from legacy applications to MS Windows or Linux solutions. Progent's group-oriented approach to resolving technical problems promotes quick escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance diagnosing problems affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Apple Mac OS X
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate managed services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's top corporations. Progent's ProSight suite of network management outsourcing services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, applications and VMs that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to deliver web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that require critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so that all potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables clients to complete major projects economically and on time. Progent's project-based remote engineering services include:
How Your Milwaukee Company Can Contact Progent's Online Support Experts
Call Center Support
Progent's Help Desk Call Center service offerings for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk Call Center or revamping your current organization, evaluating or enhancing Help Desk Call Center software products to address the special requirements of your business, or providing temporary phone support staff to work with your existing Help Desk Call Center team during unusually busy situations such as software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk staff of experienced network experts provides your clients in Milwaukee Wisconsin fast assistance from a reliable technical support resource with extensive experience providing telephone-based consulting and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center the reputation as a crucial enabler of company success, and Progent's policy is to solve instead of simply document network problems.
- Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Group provides online and in-depth consulting expertise and education in key application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, programming, and education for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, custom programming, and education services, see Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that include Linux, Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Milwaukee Wisconsin remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to suit your business so that your computer support is proactive rather than reactive. By spotting emerging issues before they evolve into downtime, system monitoring can avoid stressful and costly service breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments based on a combination of platforms.
To contact Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Milwaukee Wisconsin, Progent's phone-based network support engineers are ready to deliver expert and economical IT help the instant your company requires it. More than 15 years of delivering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access technology to fix network problems quickly while avoiding the cost and lost productivity that comes with on-site support visits.
Even if your Milwaukee company deals with a regular freelance consultant or maintains a full time IT staff that can handle common computer problems, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless virtual extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the experience to resolve sudden network crises or particularly complicated integration projects.
Advantages of Progent's IT Support for Businesses in Milwaukee Wisconsin
Progent's online technical help services allow your Milwaukee company to realize the advantages of timely, expert network support without the expense of managing a full-time IT staff. Your network will derive added business worth by being more available, productive, and protected. Advantages to your company include:
- Seamless remote expansion of your local IT resources
For most companies in Milwaukee Wisconsin, local network service resources, whether consisting of freelance consultants or a full-time maintenance staff, can resolve typical technical issues. On the other hand, serious problems might occur when your regular resources are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your onsite service people. In these situations, Progent's on-call support experts provide a convenient, fast, and economical solution to supplement your regular resources and to transfer useful information to increase your capability to handle future problems in-house.
- Reduced Reliance on Freelance Consultants
For network maintenance, smaller companies often rely on independent freelance service providers. Although independent consultants have less internal costs than larger service firms and can often charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the absence of backup help may force your business to wait for assistance during an IT crisis. As your company grows, system unavailability and problems with vital applications are more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a reliable source of backup support experts to make sure your IT system stays up and running.
- Build a Scalable Basis for Smooth Expansion
Organizations often begin with an information system implemented on a modest budget. Lacking a robust infrastructure, slap-dash fixes often get piled on top of a weak foundation. When a company grows, reliability and scalability issues can hinder the success of the organization. Such poorly designed systems need proper analysis, smart strategic planning, and broad-based IT expertise to upgrade to a network architecture that can provide the stable foundation to handle current business demands and simplify downstream expansion.
- Interact with Solution Providers Instead of Technology Resellers
Smaller offices need advice and technical education to navigate through an increasingly complex maze of technology options available for promoting business growth and improving productivity. Businesses hardly need a computer consultant who is motivated to resell a specific vendor's technology. IT consulting and product sales can lead to a scenario where the proposed
solution is built around a predetermined product instead of the true requirements of a business. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to match IT consulting with the best needs of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical knowledge, fine tuned remote support software, and familiarity with enterprise networking allow offices to escape the limitations of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Begin Getting Online Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional background, in the trenches of IT support, performing a broad variety of IT projects for an extensive mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting personnel. This ensures that you get not only expert technical help, but also a support engineer with proven approaches for using computer knowledge to resolve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site help by the minute. As a result, you owe just for received services. Progent does not demand a higher rate for after-hours or urgent support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for services delivered during normal business hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you will not be tempted to allow simple problems to fester.
- Complete Documentation of IT Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike many independent consultants or local service organizations who provide minimal documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation transmitted by each consultant to every customer. The discipline of detailing and organizing support activity results in more efficient support and avoids a slew of typical problems such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to offer 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, network monitoring can save your IT network from painful and costly availability losses.
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.