Fast and Affordable Remote Support for Milwaukee Wisconsin IT Networks
Urgent Phone Support for Milwaukee NetworksFor organizations in Milwaukee Wisconsin, Progent offers remote technical support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's remote support experts provide excellent leverage because they have the practical background and have access to the advanced technology necessary to solve the majority of information system issues quickly. Efficient support lowers immediate costs since service calls use up fewer billable minutes. Online help also eliminates the expense of sending a consultant to your office. Your organization benefits additionally in indirect costs by reducing or eliminating network outages and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive remote technical support know-how is especially important for businesses that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's pricing model for online support is designed to stretch your IT service dollar. Progent bills per minute for phone consulting, so you pay exclusively for the support that you receive. In contrast to typical remote support organizations, Progent requires no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing avoid situations where quick solutions somehow turn into substantial bills. Progent's skill at handling problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of customized technologies and field-proven processes which allow the highest level of efficiency for remote technical support and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's remote service group to connect to your network remotely without compromising network security.

Progent's proven technical support database application stores comprehensive records describing all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of support provided to every Progent client by any Progent consultant. This history of trouble tickets and repairs is organized as a conveniently exploitable internal knowledge base that enables Progent's online support engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's extensive list of accreditations and close relationships with major technology companies including Cisco and Microsoft make available additional vast support knowledge bases and permit priority access to vendors' in-house product engineers so Progent's remote consulting experts can find optimal solutions quickly.

Remote support provided by Progent to companies in Milwaukee Wisconsin include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by many of the world's top corporations. The ProSight portfolio of network management outsourcing services addresses all critical aspects of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the complete threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with legal and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of critical files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to provide web-based management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that all looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup system that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology enables customers to execute critical projects within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging issues.

    Progent’s Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative support solution based on the top professional services automation platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of veteran information technology consultants offers your clients in Milwaukee Wisconsin quick contact with an efficient support resource with extensive experience providing phone consulting and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center recognition as a crucial driver of company productivity, and Progent's target is to resolve rather than simply track network problems.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts Group can supply online advanced engineering support and education in specific application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for popular Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, custom development, and education services, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Milwaukee Wisconsin online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so that your computer maintenance is proactive rather than reactive. By uncovering emerging issues before they expand into crashes, proactive monitoring can ward off stressful and costly network crises. Progent can also provide help with system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems based on a mix of platforms.
How Your Milwaukee Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Milwaukee Wisconsin, Progent's phone-based computer support specialists are ready to deliver effective and economical system help the moment your business requires it. Long experience providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to repair computer problems quickly while avoiding the expense and lost time associated with on-site service calls.

Even if your Milwaukee office has a local freelance support technician or maintains an in-house IT staff that know how to deal with day-to-day computer problems, Progent’s Microsoft certified consultants can offer a convenient and seamless remote extension of your local resources for situations when your usual service personnel either lack the time or the knowledge to fix sudden network emergencies or particularly challenging integration problems.

Details of Progent's Remote Computer Services for Milwaukee Wisconsin
Progent's online help, Internet-based troubleshooting, network security consulting, and network administration services offer offices in Milwaukee Wisconsin unparalleled leverage for your IT budget. Whether you need one-time telephone support and Internet-based troubleshooting or ongoing Help Desk support and network administration, Progent's experts can deliver your office enterprise-level IT support while permitting you to eliminate the expense and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's online help services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT knowledge, fine tuned support tools, and understanding of enterprise networking enable offices to avoid the limitations of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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    Progent's Microsoft and Cisco certified network engineers offer expert help with a broad range of technologies and can provide that assistance remotely nationwide or onsite in major cities across the United States and anywhere in . Progent offers remote support for information systems powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for systems that include a combination of Microsoft and UNIX-family platforms. Progent also offers the help of Cisco CCIE infrastructure engineers for the toughest network problems, plus the assistance of CISA and CISSP-accredited security engineers to handle high-level security planning and problem solving. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Lync 2010 supports IM, Presence, audio and video conferencing, desktop collaboration, as well as VoIP and traditional public switched telephone network calling. Lync Server 2010 can extend the capability of Microsoft Exchange Server, SharePoint Server and Office or cloud-based Office 365 and streamlines administration through integration with Windows AD. Lync can also cut capital and operational costs by eliminating VoIP equipment and subscription services, PBX gear, or conventional video conferencing technology. Progent's certified unified communications consultants offer remote and onsite support to help your company to manage and troubleshoot your existing Lync 2010 deployment or evaluate the benefits of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also assist your organization to design and carry out an efficient Skype for Business upgrade.

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    • Ryuk ransomware protection and recovery Engineers
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    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats.

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    SUS Consultant

    Microsoft Windows SUS enables information technology managers to deploy and monitor the most recent Microsoft patches and security updates to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft SUS, network support staff can fully and easily manage the installation of updates that are published via Microsoft Update to servers and workstations in an organization. Progent can assist you with complex details of the initial configuration of Microsoft Windows Server Update Services such as designing the Microsoft WSUS deployment, configuring user's workstations, establishing the Group Policy parameters, and ensuring your Microsoft WSUS GPO is associated with an Active Directory container that makes sense for your system environment.

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    Progent’s team of expert software programmers, database architects, and project managers can assist large businesses to complete development projects for Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include access to veteran project managers for advanced planning and program co-ordination or Progent can help clients fill in expertise gaps by offering relational database architects and software programmers experienced in developing RDBMS applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint experts can help clients to incorporate SharePoint with other data sources such as Microsoft SQL and Excel to build data-driven intranets and portal sites. Progent also can provide experience with web development technologies and can assist clients to build, enhance, troubleshoot, or migrate web applications to take advantage of the latest advances in web technology.

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    Progent's Reseller Program for IT Service Organizations lets you take advantage of Progent's information technology engineers under your own brand as a transparent arm of your network services team.

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    Progent's consultants have supported Microsoft Dynamics GP and Great Plains software for nearly 20 years and Progent has delivered system integration, software development, training, and debugging services since the product's debut. Progent offers advanced expertise for upgrading out of date Dynamics GP deployments. Progent can help you to design, validate, and implement an efficient migration from a a legacy version of GP to the newest version of Dynamics GP.

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    • Ubiquiti UniFi Switch Consultancy
    Ubiquiti AP Consult

    Ubiquiti's UniFi line of Wi-Fi network appliances includes a wide selection of Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and managed switches. Ubiquiti UniFi appliances installed on multiple sites with thousands of APs can be remotely configured and managed with free UniFi Controller software, which centralizes and streamlines setup, discovery, administration, tuning, debugging, monitoring, and reporting. Progent offers the skills of seasoned wireless professionals who can help you to determine the value of UniFi technology for your business and help you to plan, deploy, administer, and troubleshoot your UniFi solution.

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    • Fault Tolerant Mutli-location Network Help and Support
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    Progent’s high availability system experts offer non-stop computing consulting, disaster recovery services, system load balancing, fault-tolerant interoffice connectivity, non-stop Internet interface design, fault-tolerant data center consulting, and other non-stop operations support to help your company integrate a non-stop environment for strategic applications. Progent possesses the knowledge and experience to design affordable, 24x7 systems by deploying the expanding suite of Windows Cluster servers such as Microsoft Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Exchange Cluster. Progent’s Microsoft and Cisco authorized engineers can show you how to you build a high-availability mutli-site network with a completely redundant Internet connection and efficient system load balancing.

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    Internet Service Provider Selection Engineer

    Progent offers access to the cost-effective support of online Internet connectivity experts to help your company to evaluate or update your ISP services so your Internet access solution meets your business requirements. Services available from Progent's engineers include assessment of your current bandwidth utilization, carrier and plan comparison and ordering, network provisioning, and overseeing a smooth switchover to a new ISP and/or service plan. Network provisioning can include optimizing existing routers and configuring additional ones, implementing firewalls, and upgrading fault-tolerant Border Gateway Protocol configurations.

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    Progent can provide the expertise of BlackBerry-certified experts who can assist small businesses to design, administer, and repair BlackBerry technology affordably and effectively, eliminating the need for an internal BlackBerry specialist and reducing the cost and hassle of supporting a mobile workgroup. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-expert consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security engineers. This breadth of expertise, in conjunction with Progent's efficient remote support model, offers small and mid-size businesses an efficient solution for integrating BlackBerry technology seamlessly into their IT system.

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    Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating key sales activities such as listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's vast online ecosystem and automating their sales processes, merchants can expand their market, reduce their operating costs, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and costs and speed up your return on investment.

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    Progent offers fast remote support from Cisco-certified CCIE networking experts. Progent's CCIE consultants can connect to your network via advanced remote diagnostic utilities to deliver quick and affordable troubleshooting and remediation of critical network infrastructure issues.

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    IT Specialist Cisco Network Management

    Progent's Cisco-Premier network consultants can help you to run Cisco's management tools alongside a selection of specialized third-party products to create a complete network management strategy in order to keep your environment running smoothly, conserve expensive resources, guard your data, revive rapidly from device breakdown or deliberate attacks, and allow you to expand or reassign valuable resources sensibly and affordably as your business grows.

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