Fast and Affordable Remote Support for Milwaukee Wisconsin IT Networks
For organizations in Milwaukee Wisconsin, Progent offers remote technical support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic issues.
Progent's remote support experts provide excellent leverage because they have the practical background and have access to the advanced technology necessary to solve the majority of information system issues quickly. Efficient support lowers immediate costs since service calls use up fewer billable minutes. Online help also eliminates the expense of sending a consultant to your office. Your organization benefits additionally in indirect costs by reducing or eliminating network outages and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive remote technical support know-how is especially important for businesses that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's pricing model for online support is designed to stretch your IT service dollar. Progent bills per minute for phone consulting, so you pay exclusively for the support that you receive. In contrast to typical remote support organizations, Progent requires no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing avoid situations where quick solutions somehow turn into substantial bills. Progent's skill at handling problems efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of customized technologies and field-proven processes which allow the highest level of efficiency for remote technical support and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's remote service group to connect to your network remotely without compromising network security.
Progent's proven technical support database application stores comprehensive records describing all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of support provided to every Progent client by any Progent consultant. This history of trouble tickets and repairs is organized as a conveniently exploitable internal knowledge base that enables Progent's online support engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's extensive list of accreditations and close relationships with major technology companies including Cisco and Microsoft make available additional vast support knowledge bases and permit priority access to vendors' in-house product engineers so Progent's remote consulting experts can find optimal solutions quickly.
Remote support provided by Progent to companies in Milwaukee Wisconsin include:
Authorized MS Windows Expertise
Progent's Microsoft-premier remote support professionals can deliver network problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams planning and integration, Skype for Business Server planning and deployment support, Lync Server 2013 management, and Microsoft Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of affordable PC desktop support services to help you company to deploy, configure, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network professionals, and validates a consultant's network technology knowledge at the expert level. CCIEs know how to handle the most complex issues encountered in network design, installation, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS network management utilities and developing workarounds or identifying software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of experience enables them to find solutions for problems quickly. In many instances, less qualified engineers can wrestle for many hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can communicate with your network using sophisticated remote troubleshooting tools to provide efficient, secure, and economical analysis and repair.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular selection of networking devices by delivering services that include:
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security services that can bolster the defenses of your Windows, macOS and OS X, or Linux network against attacks or help your company to recuperate rapidly after a serious breach. Security solutions available from Progent include: thorough information security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm assaults; setting up firewalls; designing safe architectures for off-site and mobile access; protecting your email system against spam and DHA attacks; and initiating 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote support services to help businesses of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for recovering applications and services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and fixes and can generate audit reports to verify complete service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to design, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer online support services to address a broad range of information technologies such as system architecture, email systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with migration from legacy systems to MS Windows or Linux environments. Progent's group-oriented approach to resolving technical problems enables quick escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can provide emergency online assistance diagnosing anomalies affecting UNIX/Linux systems based on popular variants of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by many of the world's top corporations. The ProSight portfolio of network management outsourcing services addresses all critical aspects of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the complete threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with legal and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of critical files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to provide web-based management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that all looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup system that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology enables customers to execute critical projects within budget and on schedule. Progent's special remote consulting services include:
How Your Milwaukee Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging issues.
Progentís Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center staff of veteran information technology consultants offers your clients in Milwaukee Wisconsin quick contact with an efficient support resource with extensive experience providing phone consulting and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center recognition as a crucial driver of company productivity, and Progent's target is to resolve rather than simply track network problems.
- Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts Group can supply online advanced engineering support and education in specific application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for popular Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, custom development, and education services, visit Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Milwaukee Wisconsin online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so that your computer maintenance is proactive rather than reactive. By uncovering emerging issues before they expand into crashes, proactive monitoring can ward off stressful and costly network crises. Progent can also provide help with system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems based on a mix of platforms.
To get in touch with Progent about emergency phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Milwaukee Wisconsin, Progent's phone-based computer support specialists are ready to deliver effective and economical system help the moment your business requires it. Long experience providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to repair computer problems quickly while avoiding the expense and lost time associated with on-site service calls.
Even if your Milwaukee office has a local freelance support technician or maintains an in-house IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft certified consultants can offer a convenient and seamless remote extension of your local resources for situations when your usual service personnel either lack the time or the knowledge to fix sudden network emergencies or particularly challenging integration problems.
Details of Progent's Remote Computer Services for Milwaukee Wisconsin
Progent's online help, Internet-based troubleshooting, network security consulting, and network administration services offer offices in Milwaukee Wisconsin unparalleled leverage for your IT budget. Whether you need one-time telephone support and Internet-based troubleshooting or ongoing Help Desk support and network administration, Progent's experts can deliver your office enterprise-level IT support while permitting you to eliminate the expense and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's online help services include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Milwaukee Wisconsin and is also ideal for customers in more remote areas that lack technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a broad range of Microsoft support tools, technical information, and on-going education.
- Per Minute Billing to Reduce Expenses
Progent offers online support on a minute-by-minute billing plan, so you pay only for the services you receive. Progent has no minimum fee for online support and asks for no ongoing subscription fee for support services provided during normal business hours. This protects you from paying big bills for quick repairs.
- Availability of Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco offers help from on-staff professionals who have experience in planning, deploying, and supporting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's basic support services consist of system integration, Microsoft Exchange expertise, corporate security design, and shared Help Desk services. Progent's Experts Team offers world-class consulting expertise in critical application areas. Support available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Training
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Development and Debugging
Oracle DBA Services and Software Development
MySQL Management and Software Programming
Apple Macintosh Consulting
Amazon MWS Software Design and Programming
By offering a full service one-stop resource for network generalists and specialists, Progent is able to deliver fast, cost-effective, and comprehensive IT solutions that address the specific requirements of your company.
- Sophisticated Online Access Tools
Protected online connectivity allows Progent's service experts to see precisely what your customers see. This makes it possible to find fast solutions to problems that could otherwise require an expensive onsite service call. Sophisticated remote access tools and experienced engineers together allow Progent to resolve most IT problems quickly and economically. Progent is an industry leader in online support and remote network analysis.
- Compatibility with Mainstream VPN Products
Progent supports safe VPN access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24-hour Support for High System Uptime
For offices with mission-critical applications, Progent offers optional 24x7 online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum system availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended specifically for budget-conscious companies whose workers need instant recourse to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT knowledge, fine tuned support tools, and understanding of enterprise networking enable offices to avoid the limitations of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Complete Range of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 migration, Windows Server 2003 upgrades, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online service and on-site visits per minute. As a result, you are charged just for delivered support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for services delivered during normal business hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or local service firms who offer scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports sent by each consultant to every customer. The practice of detailing and archiving support records results in more efficient support and eliminates a variety of common problems such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 network tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your IT network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.