Mobile Consulting

Consulting and Technical Support for BlackBerry Environments
BlackBerry wireless PDAs were once one of the most popular solutions for achieving location-independent connectivity to messaging, calendars, web-based programs, and other vital business data. Progent can provide Minneapolis, Minnesota companies the expertise of BlackBerry-premier professionals who can help organizations to maintain their BlackBerry deployments or migrate smoothly to a more popular smartphone platform.

As the sophistication of small company IT technology has expanded, and as the demand for enterprise-class security, reliability, and recoverability has become the standard for companies regardless of size, successful deployment and support of RIM BlackBerry technology has become more challenging. To address issues like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging servers and corporate databases, small organizations frequently resort to external consulting firms who specialize in RIM BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-premier engineers who can assist small businesses to design, administer, and repair BlackBerry-based solutions affordably and efficiently, doing away with the necessity for an internal BlackBerry solutions specialist and lowering the expense and hassle of maintaining wireless work groups. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security specialists. This breadth of knowledge, coupled with Progent's efficient online service delivery model, provides small businesses an affordable alternative for integrating BlackBerry products productively into their business information network.

Progent's engineers can assist you with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Microsoft Exchange setup so that your database and email infrastructure operate efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from previous releases of BlackBerry and Microsoft software, set up streamlined management tools to help you monitor and control BlackBerry devices throughout your business, define security policies that make sense for your business, customize mobile software, and ensure that your network infrastructure is appropriately designed to accommodate your BlackBerry clients. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your scheduled backup processes so that it can be restored rapidly and safely.

Twin Cities Minnesota Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.

Integration Help for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines management and maintenance of RIM BlackBerry devices, offering a single platform for controlling key tasks like device installation, upgrades, and retirement and also offering a solid foundation for data protection and high availability. BlackBerry Enterprise Server (BES) supports seamless communication between Exchange Server, Novell GroupWise, or Lotus email servers and BlackBerry smartphones and supports remote synchronization.

BlackBerry BES Server includes a variety of data protection capabilities beginning with advanced encryption of messages transmitted between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BES Server also allows excellent flexibility in selecting degrees of security to meet the special needs of your mobile network. Progent's BlackBerry authorized consultants can assist your company to choose advanced security functions and activate them remotely. Examples of these wirelessly configurable security features are:

• Lock down a BlackBerry device
• Wipe information from a missing or stolen device
• Lock out Bluetooth functionality
• Enable built-in defenses against malicious attacks

BlackBerry Enterprise Server also provides flexibility in determining mechanisms to keep users from installing or running unsafe or prohibited applications. Progent can help you to choose protective processes such as:

• Specify precisely what programs are allowed on the device
• Prevent external programs from allocating non-volatile storage on the smartphone
• Select which resources third-party software can access on the BlackBerry device
• Restrict the kinds of access third-party applications running on the smartphone can establish
• Block all external programs from being installed or run on the BlackBerry device

Some Ways That Progent Can Help Your Business to Maintain and Support Your BlackBerry Environment
Progent can provide an experienced BlackBerry support who has been awarded certifications from Research in Motion in all major aspects of BlackBerry technology. Progent's BlackBerry support skills range from resolving synchronization problems to architecting mobile workforce solutions built around BlackBerry Enterprise Server. These BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help your company to perform common technical functions such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching messaging filters and auto-signature, modifying user profiles, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your corporate email solution. Progent's seasoned service professionals can in addition help you to resolve a broad array of problems associated with synchronization, handset detection, email consistency, web access, mobile connections, Instant Messaging, PC application configuration, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide remote technical assistance for small company networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your wireless support expenses at a minimum and, by dealing with issues quickly, optimizes the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified specialist can assist you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important tasks such as troubleshooting enterprise activation problems, registering and deleting BlackBerry smartphone users, activating passwords, configuring wireless software installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry consultants can also assist you to operate administration tools such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and utilizing WiFi for enterprise activation. Also, Progent can help you understand the function of operational policies in the BlackBerry BES environment and assist you to select and implement sensible security options.

Progent's certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Microsoft Exchange infrastructure for working in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for deploying, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email environment based on Exchange Server. Progent's BlackBerry consultant has support skills in key technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to install and remove BlackBerry device users on Microsoft Exchange Server and Windows Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, archive and maintain storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, deploy push and pull access control lists, control Microsoft Exchange Server data flow, create, edit, and apply WLAN and Virtual Private Network configuration sets, set up SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent to Get Help from a BlackBerry-Certified Expert
In order to ask Progent about consulting expertise for BlackBerry mobile wireless integration, phone 1-800-993-9400 or see Contact Progent.