Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry mobile smartphones were once one of the most popular products for achieving mobile connectivity to messaging, scheduling, web-based applications, and other critical business information. Progent can provide Minneapolis, Minnesota businesses the expertise of BlackBerry-certified professionals who can help organizations to maintain their BlackBerry deployments or migrate efficiently to a modern mobile solution.
As the complexity of small business IT technology has increased, and as the demand for enterprise-class protection, dependability, and disaster recovery has grown to be the standard for organizations of any size, effective deployment and maintenance of BlackBerry technology has become more challenging. To address issues such as security, disaster recovery, and synchronization of BlackBerry smartphones with diverse email systems and corporate databases, small organizations often resort to outside consulting firms who offer expertise in RIM BlackBerry integration and maintenance.
Progent can provide the services of BlackBerry-premier consultants who can help small organizations to design, manage, and troubleshoot BlackBerry environments economically and efficiently, dispensing with the requirement for an internal BlackBerry technology expert and reducing the expense and stress of maintaining mobile work groups. Progent's BlackBerry engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This range of experience, coupled with Progent's proven remote support model, provides small companies an affordable solution for incorporating BlackBerry products seamlessly into their business information system.
Progent's engineers can assist you with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Exchange setup so that your database and email infrastructure function optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from older versions of BlackBerry and Microsoft software, set up easy-to-use administration utilities to help you monitor and support BlackBerry smartphones across your business, define security policies that make sense for your company, develop custom wireless software, and make sure that your IT network architecture is appropriately configured to handle your BlackBerry clients. Also, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your scheduled backup procedures so that it can be recovered quickly and safely.
Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area
Consulting Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines administration and maintenance of BlackBerry smartphones, offering a single platform for controlling critical jobs like smartphone installation, updates, and retirement and providing a strong foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) delivers seamless communication between Exchange Server, Novell GroupWise, or Lotus Domino email platforms and BlackBerry handsets and supports remote synchronization.
BES Server provides a wealth of data protection capabilities starting with advanced encryption of information sent between a BlackBerry smartphone and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple DES. BlackBerry BES Server also permits great versatility in adjusting degrees of protection to match the special needs of your company's network. Progent's BlackBerry authorized consultants can assist you to select powerful security functions and enable them wirelessly. Samples of these over-the-air configurable security features include:
- Lock down a BlackBerry smartphone
- Wipe data from a misplaced or stolen BlackBerry device
- Lock out Bluetooth
- Enable internal defenses against malicious attacks
BlackBerry Enterprise Server also offers flexibility in determining mechanisms to keep BlackBerry users from installing or executing unsecure or unauthorized code. Progent can assist you to select protective techniques such as:
- List exactly what programs are permitted on the device
- Block third-party applications from allocating persistent memory on the BlackBerry smartphone
- Select what functions third-party programs can use on the BlackBerry device
- Restrict the types of connections third-party software running on the smartphone can establish
- Block all third-party software from being installed or executed on the smartphone
Professional BlackBerry Consulting Support Offered Remotely from Progent
Progent's certified BlackBerry support specialists are accessible online to provide expert technical help to companies in the Minneapolis region or throughout the state of Minnesota. Progent's experienced remote technical support team has helped businesses solve network problems and cut IT service costs in each state in the United States and established a substantial base of loyal clients. (Refer to Progent's customer testimonials.)
Progent can provide remote consulting support for a broad selection of issues related to RIM BlackBerry software and devices such as wireless synchronization, configuration with Exchange, setting up BlackBerry BES Server, and improving wireless security. Major RIM BlackBerry certifications earned by Progent's support experts include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help you to carry out common technical functions such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters and auto-signature, editing user profiles, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's seasoned experts can also help your company to resolve a broad range of issues associated with synchronization, handset recognition, messaging consistency, web browsing, mobile connections, Instant Messaging, desktop software installation, and BlackBerry Desktop Redirector.
As a leader in delivering countrywide remote support for small company networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry technical support costs at a minimum and, by handling problems quickly, optimizes the output of your BlackBerry smartphone clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills required to configure and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified specialist can assist you to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important tasks including troubleshooting enterprise activation problems, registering and deleting BlackBerry device users, activating passwords, configuring over-the-air program loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.
Progent's BlackBerry-certified engineers can also show you how to use administration tools such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and utilizing WiFi for activation. In addition, Progent can explain the role of operational policies in the BlackBerry Enterprise environment and help you to select and implement sensible security configurations.
Progent's certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Microsoft Exchange architecture for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent edition of Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging environment based on Exchange. Progent's BlackBerry-certified consultant offers expertise in important areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to install and remove BlackBerry smartphone users on Exchange and Windows Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, back up and maintain storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, install push and pull access control lists, manage Exchange data flow, generate, edit, and apply wireless LAN and VPN configurations, implement SNMP traps, and produce management reports based on SNMP data.
Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a number of environments that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.
BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist your business to design, deploy, test, repair, and document a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class consulting services for BlackBerry include business and network requirements analysis, solution architecture, roll-out planning and execution, performance optimization, configuration of a fault-tolerant architecture, information backup and disaster recovery planning, and security infrastructure design.
Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional objectives and to create a mobile wireless environment that meets your IT budget and aligns with your business strategy. Progent can clarify the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to support a BlackBerry BES Server, assist your organization to determine which administration approach and equipment meet your requirements, and analyze your email and messaging system configuration. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions about options for software editions, server hardware and mass storage, network architecture, and application configuration.
To maximize system security, Progent's BlackBerry expert can help your company to select and configure sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-certified security engineers to run company-wide security assessment and compliance testing and suggest improvements to account for your BlackBerry solution.
Call or Email Progent for Support from a RIM BlackBerry-Certified Expert
To get in touch with Progent about engineering help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or go to Contact Progent.