Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry ConsultantsBlackBerry wireless smartphones were at one time among the most popular products for maintaining anytime-anywhere connectivity to messaging, scheduling, web-based programs, and other critical business data. Progent can provide Minneapolis, Minnesota businesses the services of BlackBerry-premier experts who can help organizations to manage their BlackBerry deployments or migrate smoothly to a more popular mobile platform.

As the complexity of small company networks has increased, and as the need for enterprise-class security, dependability, and recoverability has become the norm for businesses of any size, successful integration and support of BlackBerry technology has become more challenging. To deal with issues like security, disaster recovery, and synchronization of BlackBerry smartphones with diverse email servers and corporate databases, small businesses frequently resort to outside consulting firms who specialize in RIM BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-premier consultants who can help small businesses to plan, administer, and troubleshoot BlackBerry solutions affordably and effectively, doing away with the necessity for an in-house BlackBerry technology specialist and lowering the cost and stress of supporting mobile workers. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This range of experience, coupled with Progent's efficient online service delivery capabilities, provides small companies an affordable solution for integrating RIM BlackBerry products productively into their IT system.

Progent's consultants can help you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange setup so that your database and email systems work optimally with BlackBerry BES Server. Progent can also assist you to migrate from older versions of BlackBerry and Microsoft technology, set up streamlined administration tools so you can monitor and control BlackBerry devices throughout your business, recommend security policies that are right for your company, develop custom mobile applications, and ensure that your network architecture is appropriately designed to handle your BlackBerry clients. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry information is included in your regular backup processes so that it can be restored quickly and thoroughly.

Minneapolis-St Paul Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.

Onsite IT Consulting
Progent locations in Minneapolis-St Paul Metro Area

City Address Phone Link
Minneapolis 40 S 7th Street
Minneapolis, MN 55402
United States
(612) 444-2140 Minneapolis Network Support Services
Minnetonka 12800 Whitewater Dr
Minnetonka, MN 55343
United States
(612) 351-3235 Minnetonka Network Support Services
St. Paul 2136 Ford Parkway
St. Paul, MN 55116
United States
(612) 808-8084 St. Paul Network Support Services


Integration Support for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines administration and support of RIM BlackBerry devices, providing a centralized platform for handling critical tasks such as smartphone installation, upgrades, and retirement while also offering a solid foundation for data protection and fault tolerance. BlackBerry Enterprise Server supports transparent integration between Microsoft Exchange Server, Groupwise, or IBM Lotus Domino email servers and BlackBerry smartphones and allows over-the-air synchronization.

BlackBerry BES Server Configuration Support

BlackBerry Enterprise Server features a wealth of security options beginning with automatic data encryption of information transmitted between a BlackBerry smartphone and BES Server based on AES or Triple Data Encryption Standard. BlackBerry Enterprise Server also permits excellent flexibility in adjusting levels of protection to match the special requirements of your mobile network. Progent's BlackBerry authorized consultants can assist you to select advanced security functions and enable them wirelessly. Examples of these over-the-air configurable security features are:

  • Lock down a device
  • Wipe data from a missing device
  • Disable Bluetooth
  • Activate internal protection against malware

BlackBerry BES Server also offers versatility in determining how to prevent BlackBerry users from installing or running unsafe or unauthorized programs. Progent can assist you to choose blocking techniques such as:

  • List exactly what applications are allowed on the device
  • Block external applications from allocating persistent memory on the device
  • Determine what functions external applications can access on the device
  • Restrict the types of connections external software running on the smartphone can initialize
  • Block all third-party programs from being loaded or run on the BlackBerry device

Professional RIM BlackBerry Consulting Support Offered Online from Progent
Progent's certified RIM BlackBerry support specialists are accessible remotely to provide prompt technical help to businesses in the Minneapolis region or throughout Minnesota. Progent's experienced remote technical support experts have helped businesses resolve network problems and cut IT service costs in each state in the United States and built a substantial base of satisfied customers. (Refer to Progent's client testimonials.)

Progent can provide remote consulting support for a broad array of issues related to RIM BlackBerry software and devices including synchronization, integration with Exchange, setting up BlackBerry BES Server, and strengthening wireless security. Important BlackBerry certifications awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can assist you to carry out common technical functions including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters, modifying user accounts, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company email solution. Progent's seasoned service professionals can also help you to resolve a broad range of problems concerning synchronization, handset detection, messaging reconciliation, web access, wireless connectivity, Instant Messaging, workstation software configuration, and Desktop Redirector.

As a top innovator in providing countrywide remote support for small business networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your mobile support expenses low and, by handling issues promptly, improves the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can assist you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run important tasks including troubleshooting enterprise activation issues, registering and deleting BlackBerry smartphone clients, activating passwords, implementing wireless software installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also show you how to operate management software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and utilizing WiFi for enterprise activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES environment and help your company to select and install appropriate security options.

Progent's certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Exchange Server infrastructure for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system based on Exchange. Progent's BlackBerry-certified consultant has expertise in key areas related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can help you to add and delete BlackBerry smartphone clients on Exchange and Microsoft Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, archive and manage storage groups, apply permissions, install the Mobile Data System (MDS) and IM, deploy push and pull access control lists, manage Exchange data flow, generate, update, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate management reports based on SNMP data.

Progent's BlackBerry consultant can support your BlackBerry solution in a number of environments such as Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the services of a BlackBerry Certified Solution Designer to help you to plan, install, test, repair, and document a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry include business and technology requirements assessment, solution design, roll-out strategy and execution, performance tuning, design of a fault-tolerant environment, information backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional objectives and to design a wireless environment that meets your IT budget and supports your business strategy. Progent can explain the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to support a BlackBerry BES Server, help your organization to determine which management approach and hardware products meet your requirements, and analyze your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions concerning alternatives for software editions, processors and mass storage, network design, and application configuration.

To maximize system protection, Progent's BlackBerry-certified expert can assist you to select and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-premier security specialists to perform company-wide security vulnerability and compliance testing and recommend improvements to account for your BlackBerry environment.

Contact Progent for Assistance from a RIM BlackBerry-Certified Specialist
In order to contact Progent about engineering support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.



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