Expanding your at-home workforce can have a significant effect on network architecture, security, and company workflows. Progent has 20 years of experience helping small and mid-size businesses to plan, deploy, administer, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Minneapolis organization to pick the appropriate tools and adhere to best practices in building and maintaining a safe virtual office solution for teleworkers that facilitates teamwork and returns maximum business value. Progent offers services ranging from on demand guidance for getting you over challenging technical roadblocks to comprehensive project management to help you carry out business-critical tasks.
Progent's consultants can help Minneapolis, Minnesota organizations to with any facet of building a high-functioning work-at-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, cybersecurity, data protection solutions, and unified management.
Help Desk Services for Telecommuters
A fast, company-wide changeover to a from-home workforce, which could be the result of an epidemic or as an element of a disaster recovery/business continuity process, can overstretch even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center team.
- Progent's Standard Help Desk support services leverage Progent's extensive network of remote technical support specialists combined with world-class trouble ticketing and tracking technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 desktop support from initial service requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to monitor or edit the status of their active trouble tickets, enter details, and upload screenshots or attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to deal with advanced issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Support Desk Augmentation Service allows your company to augment your current Help Desk organization by splitting delivery of Help Desk Call Center services transparently between your regular IT support organization and Progent's extensive team of PC support technicians and subject matter specialists. Progent's shared Call Center service uses a co-sourcing support solution utilizing the leading professional services automation (PSA) tool for managing help requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. For information about how Progent's Help Desk Call Center Supplementation Services can help your company to deliver world-class technical support to your at-home workforce, refer to Progent's Support Desk augmentation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Minneapolis, Minnesota business, call 1-800-993-9400 or go to Contact Progent.