Expanding your telecommuter workforce can have a major effect on network infrastructure, security/compliance, and corporate culture. Progent has two decades of experience assisting small and mid-size businesses to design, configure, administer, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Minneapolis organization to pick the appropriate tools and follow best practices in building and operating a safe virtual office solution for telecommuters that promotes collaboration and returns top business value. Progent can provide support services ranging from on demand guidance for getting you past challenging technical bottlenecks to comprehensive project management to help you carry out mission-critical tasks.
Progent can assist Minneapolis, Minnesota companies to with any aspect of building a high-performing work-at-home ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud integration, Call Desk outsourcing, security monitoring, data protection solutions, and streamlined management.
Help Desk Support for Teleworkers
A fast, enterprise-wide switchover to a telecommuter workforce, which could be the result of a pandemic or as an element of a business continuity plan, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk services allow organizations of any size to outsource or expand their Help Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Center services utilize Progent's nationwide network of remote IT support experts along with enterprise-class trouble ticketing and follow-up software to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 PC support from initial help requests through trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to check or edit their current tickets, enter details, and append screenshots and relevant files. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. To learn more, visit Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Desk Augmentation Service allows your company to expand your existing Call Center staff by sharing delivery of Call Desk support transparently between your regular support organization and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support model utilizing the number one professional services automation tool for managing help requests and ticketing, establishing responsibility, tracking progress, and generating management reports. To learn how Progent's Call Desk Supplementation Services can help your business to provide best-in-class desktop support to your teleworkers, visit Progent's Call Center supplementation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining a productive telecommuter solution for your Minneapolis, Minnesota company, phone 1-800-993-9400 or visit Contact Progent.