Minneapolis At Home Workers Integration Consulting Company
Help Desk Solutions Consulting Experts
Expanding your at-home workforce can have a significant effect on network architecture, security, and company workflows. Progent has 20 years of experience helping small and mid-size businesses to plan, deploy, administer, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Minneapolis organization to pick the appropriate tools and adhere to best practices in building and maintaining a safe virtual office solution for teleworkers that facilitates teamwork and returns maximum business value. Progent offers services ranging from on demand guidance for getting you over challenging technical roadblocks to comprehensive project management to help you carry out business-critical tasks.
Progent's consultants can help Minneapolis, Minnesota organizations to with any facet of building a high-functioning work-at-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, cybersecurity, data protection solutions, and unified management.
Help Desk Services for Telecommuters
A fast, company-wide changeover to a from-home workforce, which could be the result of an epidemic or as an element of a disaster recovery/business continuity process, can overstretch even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center team.
- Progent's Standard Help Desk support services leverage Progent's extensive network of remote technical support specialists combined with world-class trouble ticketing and tracking technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 desktop support from initial service requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to monitor or edit the status of their active trouble tickets, enter details, and upload screenshots or attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to deal with advanced issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Support Desk Augmentation Service allows your company to augment your current Help Desk organization by splitting delivery of Help Desk Call Center services transparently between your regular IT support organization and Progent's extensive team of PC support technicians and subject matter specialists. Progent's shared Call Center service uses a co-sourcing support solution utilizing the leading professional services automation (PSA) tool for managing help requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. For information about how Progent's Help Desk Call Center Supplementation Services can help your company to deliver world-class technical support to your at-home workforce, refer to Progent's Support Desk augmentation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Minneapolis, Minnesota business, call
An index of content::
MOM 2007 Remote Support Services
System Center MOM Technology Professional
Medium-size businesses can enjoy all the benefits of Microsoft System Center Operations Manager 2007 and have quick availability of Progent’s Microsoft and Cisco Premier Certified network support professionals. With Progent's affordably priced IT service packages, medium-size organizations can select a simple co-sourcing service program built around System Center Operations Manager 2007 with network monitoring, proactive warnings, comprehensive reporting, Help Desk support, and remote troubleshooting. For companies with mission-critical environments who need zero-downtime networking, Progent offers a complete round-the-clock outsourcing solution. Progent supports Operations Manager 2007 to offer medium-size company networks enterprise-class reliability, protection and productivity.
Microsoft Windows 7 Migration Technology Consulting Services
Windows 7 Security Professionals
Progent's certified engineers can help you to test
Technology Consulting Catalyst 2960 Switch
Support and Integration Catalyst Switch IOS
Progent's Cisco-certified CCIE networking consultants can help organization to set up, manage, upgrade, optimize and debug Cisco Catalyst switches. Progent can also help you to enhance the security and compliance of Catalyst switches and migrate smoothly from outdated switches to modern models.
IT Outsourcing Advantages White Paper
IT Outsourcing Best Practices Whitepapers
Progent’s IT outsourcing packages offer affordable computer support for medium-size businesses. Whether it involves planning system architecture, setting up an internal Help Desk or outsourcing a one, deploying an updated email system, monitoring your system, or creating an on-line business application, outsourcing your network engineering services can smooth out expenses and eliminate uncertainties, permitting network service expenses to grow in a more moderate and manageable manner than is feasible by amassing a bulky, knowledgeable internal network support staff. Progent’s Outsourcing White Paper and datasheets tell you how Progent can help you create a protected and highly available network foundation for your critical Windows-based business software such as Windows 2008, Exchange Server 2007, and Microsoft SQL Server.
Adobe After Effects Instruction
Education Photoshop
Progent's Mac consultants can support the creative aspect of Mac computing by offering consulting services and training in imaging, audio, and video. Progent's support professionals offer help in a variety of Apple Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special projects such as capturing or digitizing audio or video or configuring an audio/video production studio.
Skype for Business Persistent Chat Consult
24/7 Skype for Business Edge Server Pool Consulting
Progent's consultants can provide online and onsite consulting services for companies of any size to evaluate the costs/benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any release of Lync Server or Microsoft Office Communications Server. Progent can help your business to design a local, cloud-based or hybrid deployment; integrate Skype for Business with SQL Server,Exchange, SharePoint and Office or Office 365; set up HA mechanisms; interface Skype for Business with your PSTN gateway; and interface with third-party communication platforms such as Cisco Video Interop Server. Progent's certified data security consultants can help you design and verify a security environment for your Skype for Business solution that meets government and industry requirements.
Juniper SRX650 Router Cybersecurity Contractors
Juniper SRX240 Router Cybersecurity Firms
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Exchange 2007 Server Professional
Microsoft Exchange Consultants
Progent's Microsoft certified support team can show you how to design and implement a smooth in-place Microsoft Exchange 2007 upgrade plan that minimizes network disruption, reduces long-term service demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multiple server or multi-site migrations, Progent has the knowledge and experience to finish your project quickly and economically. Progent's Microsoft Exchange Server 2007 help, repair, and consulting services include expertise with the integration of outside vendor add-ons to Exchange 2007 Server and the design of unified messaging solutions powered by Exchange 2007 Server.
Support Microsoft Word for Mac
Network Consultants Microsoft Lync for Mac
Microsoft Mac Office allows Apple Macintosh users to receive the benefits of the industry's most popular business programs. Progent's Apple-certified Mac consultants can help you set up Mac Office on a mixed-platform environment that incorporates Apple OS X and Windows-powered platforms so that Mac users can access the new features in Microsoft Word, Excel, PowerPoint and Entourage in order to share data and system resources with colleagues who use Microsoft Windows. Progent's engineers have expertise with both Mac and Windows platforms and can support environments that combine Apple Macintosh with Microsoft Windows computers with extensive resource sharing, or environments which carefully limit collaboration between Mac and Windows systems.
System Center 2016 Cloud Integration Computer Consulting
Microsoft System Center 2016 Setup and Support
Progent's Microsoft-certified consultants have over a decade of experience designing, deploying, optimizing and repairing System Center Operations Manager environments and offer companies of all sizes expert online or onsite consulting services for SCOM 2012. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and resilience required to watch over your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent can also assist you to import and set up System Center 2012 Operations Manager management packs based on industry best practices for monitoring network infrastructure as well as both Microsoft and third-party applications and services. Also, Progent can provide responsive remote or on-premises troubleshooting to assist you to remediate serious problems detected by System Center 2012 Operations Manager.
Windows 2000 Server Support and Integration
Windows 2000 Remote Support
Progent's certified Windows Server 2000 experts can provide computer help and information technology consulting services for the complete line of .NET Enterprise Servers, Windows 2000 Server, and Windows Server 2003. Progent's Microsoft Windows Server 2000 configuration, update, and troubleshooting services include network planning, installation, documentation, on-site and off-site support, Call Center outsourcing, expert security analysis, full service outsourcing, and economical co-sourcing.
Remote Network Monitoring Online Support
Comprehensive Event Management Remote Support Services
Remote continuous monitoring, automated alerts, and periodic analytical reporting are crucial to preserving the proper operation of your network and avoiding unnecessary and costly disruptions. Remote Monitoring and Management solutions have progressed so far that companies of all sizes can afford a level of protection that was previously limited to enterprises. Progent can provide a variety Remote Monitoring and Management (RMM) options delivered as economical services designed to assist you to detect and fix a most network issues before they can impact productivity.
After Hours Amazon AWS cloud services integration Reports
Reports Amazon AWS hybrid cloud solutions
Progent can provide cost-effective remote consulting to assist companies to access Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3, and Glacier. Progent can assist your IT team with every phase of Amazon AWS integration including requirements analysis, readiness assessment, architectural design, pilot testing, configuration, administration, performance optimization, licensing management, disaster recovery solutions, and security strategies.
Herakles Colocation Center Test Lab Engineers
Professional Disaster Recovery Test Lab
The Progent Test and Training Lab at the QTS (formerly Herakles) Internet Data Center can be used for piloting mission-critical applications, developing cost-effective migration procedures, evaluating and optimizing performance, planning or verifying business continuity strategies, resolving compatibility problems, and building training systems for new technologies. For Progent customers without adequate internal resources to configure effective test systems, the lab cuts capital costs and technical risk and helps keep critical network projects on schedule.
24 Hour Consultant Cisco ASDM Firewall Management
CCIE Expert Certified Firepower Engineer
Progent's Cisco-certified CCIE network engineers can assist your company to maintain your legacy PIX or Cisco ASA 5500 firewalls or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your company to design, integrate, tune, administer and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services
Immediate Exchange 2016 Migration Technology Consulting Services
Microsoft Exchange Server 2016 Upgrade Planning Setup and Support
Progent can help you in any and all phases of your upgrade to Exchange Server 2016 including designing high availability (HA) system topology for a local, cloud-based or hybrid deployment; licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization design; determining storage requirements for your VMs, databases and logs; configuring HLB for fault-tolerant client access services; designing, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; providing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Technology Professional Microsoft Active Directory
Microsoft AD Consultant
Windows Active Directory demands extensive practical experience to configure efficiently across a large corporation. Progent’s Microsoft Premier engineers are experienced in planning, integrating, and supporting sophisticated Enterprise Active Directory projects. Progent’s areas of proven competence with Windows Active Directory include replication issues, multi-domain partition design, repair of corrupted AD objects, dealing with legacy beta software configuration objects in online AD environments, and repair of unsuccessful installations of Active Directory and AD-associated programs.
Professional Internet Security and Acceleration Server
Internet Security and Acceleration Server Network Consultants
Progent's Microsoft-certified Forefront TMG and ISA Server 2006 experts can help you to design, install, and support a configuration of Forefront Threat Management Server or ISA Server 2006 on your network that delivers the firewall protection, performance and ease-of-use that your business requires.
Support Outsourcing Apple OS X Tiger
Macintosh OS X Troubleshooting
Progent's consultants can provide macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X consulting, Apple Mac integration with Windows environments, Microsoft Entourage and Exchange Server help, network protection services, and one-on-one training. Progent can assist clients to upgrade to macOS from OS X or other earlier versions of Apple OS X and Progent can offer help with Apple Mac applications. Progent can also help you with Apple iPhone support and Apple iPad management, or moving to iCloud. For business environments based solely on macOS or OS X or for systems with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the complexity of designing, integrating and maintaining a network infrastructure that is reliable, secure, efficient and aligned with your company's objectives.
Consultants ADSL2+
Consultant ADSL2+
Progent can provide the cost-effective support of remote Internet connectivity experts to assist your organization to evaluate or enhance your Internet services so your Internet access solution meets your business requirements. Support services available from Progent's engineers include evaluation of your existing bandwidth use, carrier and plan analysis and selection, network provisioning, and overseeing a seamless move to a new ISP and/or service plan. Provisioning can include optimizing existing routers and deploying new ones, setting up firewalls, and designing fault-tolerant Border Gateway Protocol architectures.
Technology Professional Microsoft Active Directory
Microsoft Windows 2008 Active Directory Integration Services
Microsoft Windows Enterprise Directory demands extensive field experience to configure optimally across an enterprise. Progent’s Microsoft Premier engineers are experts in designing, integrating, and maintaining sophisticated Enterprise Active Directory projects. Progent’s fields of proven competence with Microsoft Windows Active Directory include replication issues, multi-domain partition configurations, correcting corrupted Active Directory objects, dealing with legacy beta version configuration objects in online Active Directory systems, and fixing failed installations of Active Directory and AD-associated applications.
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