Minneapolis Offsite Workforce Connectivity Support
Call Desk Solutions Consulting
Enlarging your telecommuter workforce may have a significant effect on IT infrastructure, security/compliance, and corporate workflows. Progent has two decades of background assisting SMBs to design, configure, manage, optimize, and troubleshoot IT networks that support at-home workers. Progent can assist your Minneapolis company to pick the right tools and adhere to leading practices in building and maintaining a safe virtual ecosystem for telecommuters that facilitates collaboration and delivers top business value. Progent can provide support services that go from as-needed guidance for helping you past occasional technical bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.
Progent can help Minneapolis, Minnesota organizations to with any facet of building a high-functioning work-at-home environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, cybersecurity, data protection solutions, and streamlined management.
Help Desk Call Center Support for Telecommuters
A sudden, organization-wide transition to a telecommuter business model, which could be activated by an epidemic or as an element of a business continuity plan, can overwhelm even the most efficient in-house Call Desk. Progent's Call Center services make it possible for organizations to outsource or augment their Call Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Desk services leverage Progent's nationwide team of remote technical support experts combined with world-class trouble ticketing and tracking technology to offer an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from service requests to ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows telecommuters to check or update their active trouble tickets, add details, and upload screen captures and relevant files. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 desktop support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Support Desk Augmentation Service enables your company to augment your current Call Desk staff by splitting delivery of Support Desk support services seamlessly between your in-house support organization and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's shared Help Desk Call Center service uses a collective support solution based on the leading professional services automation platform for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. To learn how Progent's Help Desk Supplementation Services can help your business to deliver world-class IT support to your at-home workforce, go to Progent's Call Center supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Minneapolis, Minnesota business, call
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Automatic Topology Mapping Consulting Services
Automatic Network Infrastructure Mapping Network Consulting
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that require important updates, or resolving performance issues.
Office 365 Single Sign On Consulting Services
24/7 Integration Services Office 365 mail flow
Progent can help you to evaluate the many subscription plans offered with Office 365 and configure your information network with Office 365 in a way that delivers maximum business value. Progent supports cross-vendor networks that include Windows, macOS, and Linux operating systems. Progent can also help you to build and maintain hybrid solutions that transparently combine on-premises and cloud-based resources.
ISSAP Certified Security Architecture Consultants
Security Architecture Consulting Services
Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP status as a result of thorough examination and extensive work with information security design. ISSAP security experts possess in-depth knowledge of access control systems and methodologies, telecommunications and network security, cryptography, needs evaluation, business continuity planning (BCP) and DRP, and physical security. Progent's ISSAP-premier security experts can assist your business with all phases of secure network architecture.
Cisco Expert Meraki Switch and Access Point Support and Help
Meraki Switch Planning Consultants
Cisco's Meraki family of access and distribution switches are designed for environments that go from small branches to large campuses. Progent's Cisco-certified consultants offer affordable remote consulting to assist you to design and implement a productive network solution based on Meraki switches, simplify network administration with Meraki's cloud-based management architecture, configure policies to ensure compliance, create and validate a disaster preparedness plan, and resolve technical issues related to any facet of your Meraki deployment. Progent can also help your company to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless APs to create a cohesive networking infrastructure.
Expert Training Network Consultant
Microsoft Expert IT Training IT Consultant
Progent is committed to information transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent faces little competition. Small companies who work with trusted freelance consultants or who employ in-house support staffs benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, secure, and productive.
Top PC Consulting VMware Workspace ONE
After Hours Endpoint Management Online Technical Support
Progent's network engineers can help your company to streamline desktop PC change and update deployment by providing support for administration solutions that include Microsoft System Center Configuration Manager, Systems Management Server, and Windows Server Update Services.
Remote Consulting Desktop and Mobile Device Management
System Center Configuration Manager Specialists
Progent's Microsoft-certified engineers can help you to automate desktop PC change and update management by delivering support for management platforms like Configuration Manager, Systems Management Server 2003, and Windows Server Update Services (WSUS).
Services Documentation Consultants
Service Reports Computer Consulting
Progent uses a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small support firms who provide minimal documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service reports sent by each consultant to every customer. The practice of documenting and archiving service records allows more effective service and avoids a slew of common problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Largest Computer Network Providers Microsoft
Microsoft Office Consulting Company
Progent’s IT outsourcing services provide budget-friendly network support for small businesses. Whether it includes designing network architecture, creating an internal Help Desk or outsourcing a one, rolling out an updated e-mail platform, monitoring your network, or developing a web-based eCommerce solution, outsourcing your network technical services can contain costs and eliminate uncertainties, permitting network support budgets to increase in a more linear and controlled manner than is feasible by building up a bulky, knowledgeable in-house IT organization. Progent’s Outsourcing White Paper and datasheets tell you how Progent can help you create a secure and robust system architecture for your critical applications based on Microsoft Windows such as Microsoft Office XP, Microsoft Office 2003, and Office 2000.
XenApp Application Delivery Consultants
Virtual Application Delivery Engineer
Progent's Citrix experts can help your business to plan, implement, administer, and support a virtual Windows application delivery solution built on XenApp. Progent's Cisco CCIE network engineers can show you how to optimize your infrastructure for distributing server-side and client-side applications, and Progent's datacenter management and support consultants can assist you to manage and maintain an off-site datacenter that features high uptime, enhanced security, and fast recovery.
Dynamics GP Software Development IT Consultant
Dynamics GP VBA Professional
Progent's background delivering Microsoft .NET services and Microsoft SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms enable Progent to create specialized mission-critical programs and eCommerce environments that operate seamlessly with Dynamics GP Software. Progent's Dynamics GP management reporting consultants can show you how to design reports that let you track your business more thoroughly, transforming uncooked information into useful insights into your business.
Microsoft Access Development
Power Map Development Group
Progent can provide online and on premises expertise to help you with any aspect of business intelligence (BI) reporting ranging from debugging or modernizing reports to designing and deploying a comprehensive business intelligence solution. Progent's management reporting experts can help your company to maintain your current BI system, assist you to upgrade databases and applications from a legacy reporting product to a modern solution, and deliver as-needed online training tailored to your individual needs. Progent’s business reporting professionals offer expertise in the leading business intelligence reporting and visualization platforms including the SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot, Power Query and Power View, and Report Designer.
Small Office Network Technical Consultant
Small Office Consultant
If you have a company IT system with 10 to 50 desktop users, Progent's computer outsourcing services free your company from dependence on an individual independent consultant while giving you affordable and dependable access to enterprise-class technical support. By providing IT consulting help when you need it, providing specialized expertise for critical applications, delivering value-added support such as 24x7 network monitoring, and billing only for support you use, Progent offers you an economical way for maximizing the business value of your small business network. Progent is the intelligent way for small businesses to create and maintain a robust and safe IT network and to benefit from fast access to the experienced help typically restricted to businesses who can afford a large in-house IT group.
Catalyst Switch IOS Support and Help
Catalyst Switch IOS Outsourcing
Progent's Cisco-certified CCIE experts can assist organization to configure, manage, update, optimize and troubleshoot Catalyst switches. Progent can also help you to harden the security of Catalyst switches and migrate smoothly from legacy switches to current models.
SCCM 2016 Asset Management Consultants
SCCM 2016 Device Management Troubleshooting
Configuration Manager 2016 automates application and device provisioning at scale, streamlines compliance settings control, inventories network resources, guards against company data leakage, provides health reporting, enables safe end-user self service, and delivers a single point of control for managing mixed-operating system ecosystems based on on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud integration specialists can help businesses of any size with any facet of planning, installing, using and repairing a SCCM 2016 deployment for local, cloud, or hybrid networks.
SQL Server 2012 Performance Tuning IT Consulting
SQL Server 2012 AlwaysOn Availability Groups Integration Support
Progent offers the support of certified engineers as well as experienced software developers, DBAs, project management experts, Cisco-certified network architects, business continuity specialists, and certified security professionals to help your business to assess the potential advantages of SQL Server 2012 for your business, install pilot environments at your site or at Progent's lab, design and execute out an efficient transition to SQL Server 2012 from previous releases of SQL Server or from other database platforms, and configure an efficient and secure IT infrastructure that lets you realize the full business benefit of Microsoft SQL Server 2012.
Windows Server 2008 R2 Support and Integration
Computer Consulting Windows Server 2008 Security
Microsoft Windows Server 2008 R2 offers high levels of performance, security, availability, expandability, and versatility that improve output of on-site, branch office, and mobile workers. Progent's Microsoft-certified experts can provide cost-effective online engineering, troubleshooting, and education services to assist you to design, execute, and maintain Microsoft Windows Server 2008 R2 to add substantial strategic value to your network.
Setup and Support Microsoft SQL Server
Upgrade Consultant SQL Server 2008
Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis solution that enables the rapid creation of a new generation of high-end programs that can provide your company a significant competitive advantage. SQL Server provides built-in support for XML and the capability to query across the Internet and beyond the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of work helping with Microsoft technology, ensures you success in planning, installing and managing Microsoft SQL Server solutions that are well connected with other applications based on Microsoft's .NET platform.
Exchange 2013 Data Loss Prevention Consultant Services
Troubleshooting Exchange 2013 Upgrade
Microsoft Exchange Server 2013 includes major improvements to the capabilities of its predecessor Exchange Server 2010 and delivers powerful new features plus a revamped architecture. These improvements favorably impact vital IT areas such as manageability, high availability (HA), security, operational costs, collaboration, expandability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to understand the potential advantages of migrating to Microsoft Exchange 2013, create a cost-effective test and rollout strategy, and train your IT team to maintain your Exchange 2013 solution. Progent can also provide ongoing remote consulting and support and management services for Microsoft Exchange 2013.
Engineer Nagios for Linux
Consulting MRTG for Linux
Network monitoring typically involves observing a network’s resource usage to help identify data traffic backups or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free network monitoring utilities that work under Linux and can be deployed to monitor mixed-platform environments where Linux and Windows coexist. Progent's network integration consultants can help you use both these tools to optimize and troubleshoot your network. Progent's Linux support professionals provide small companies and developers help with administering and supporting UNIX/Linux and Solaris networks that coexist with Microsoft-based technology.
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