Minneapolis Teleworkers Connectivity Support
Help Desk Call Center Augmentation and Outsourcing Consultants
Expanding your telecommuter workforce can have a major effect on network infrastructure, security/compliance, and corporate culture. Progent has two decades of experience assisting small and mid-size businesses to design, configure, administer, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Minneapolis organization to pick the appropriate tools and follow best practices in building and operating a safe virtual office solution for telecommuters that promotes collaboration and returns top business value. Progent can provide support services ranging from on demand guidance for getting you past challenging technical bottlenecks to comprehensive project management to help you carry out mission-critical tasks.
Progent can assist Minneapolis, Minnesota companies to with any aspect of building a high-performing work-at-home ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud integration, Call Desk outsourcing, security monitoring, data protection solutions, and streamlined management.
Help Desk Support for Teleworkers
A fast, enterprise-wide switchover to a telecommuter workforce, which could be the result of a pandemic or as an element of a business continuity plan, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk services allow organizations of any size to outsource or expand their Help Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Center services utilize Progent's nationwide network of remote IT support experts along with enterprise-class trouble ticketing and follow-up software to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 PC support from initial help requests through trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to check or edit their current tickets, enter details, and append screenshots and relevant files. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. To learn more, visit Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Desk Augmentation Service allows your company to expand your existing Call Center staff by sharing delivery of Call Desk support transparently between your regular support organization and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support model utilizing the number one professional services automation tool for managing help requests and ticketing, establishing responsibility, tracking progress, and generating management reports. To learn how Progent's Call Desk Supplementation Services can help your business to provide best-in-class desktop support to your teleworkers, visit Progent's Call Center supplementation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining a productive telecommuter solution for your Minneapolis, Minnesota company, phone
An index of content::
Online Visio Training Small Business Network Consulting Firm
Emergency Online Microsoft Office Training Consultants
Progent's webinar training classes offer small companies the affordability, convenience, and versatility of web-based learning plus the proven pedagogic methods of experienced teachers who utilize the latest collaboration software to emulate real-time, interactive classrooms. Progent can provide webinar training for key desktop software including elements of Microsoft Office such as Microsoft Excel, Word, PowerPoint, and Visio: Dynamics accounting and management products including Microsoft Dynamics GP; as well as additional popular desktop applications such as Photoshop, Acrobat Writer, and Crystal Reports.
Linux Remote Technical Support
Slackware Linux Specialists
If you are developing Linux-based applications on a network that includes MS Windows-based processors, desktops, and office productivity products, Progent offers full-service information technology outsourcing that frees you to concentrate on your area of strategic expertise while avoiding the constant distraction of maintaining your company information system. Through the use of smart server monitoring and by delivering remote and on-site assistance as your business needs it, Progent represents an economical alternative for maintaining an information system that features high availability, protection, and efficiency. Progent's UNIX/Linux developer support offerings include comprehensive information technology outsourcing, virtual server infrastructure, online and on-premises service and troubleshooting, network monitoring, and Helpdesk services.
9800-80 wireless controller Remote Troubleshooting
Wi-Fi 6 wireless controller Technical Consultant
Cisco's Catalyst Wi-Fi controllers simplify the management of wireless networks by unifying the configuration and control of Wi-Fi APs, optimizing wireless throughput by reducing the effect of RF congestion, enhancing Wi-Fi uptime with rapid failover, and hardening security by detecting threats and filtering traffic content according to user type and location. Progent can help you to deploy Cisco wireless LAN controller appliances to manage and monitor wireless networks of all sizes. Progent can assist you to administer and debug your current Cisco-based Wi-Fi environment or carry out an efficient migration to Cisco's latest Wi-Fi controller technology.
Windows, UNIX, Solaris Online Technical Support
Windows and UNIX Engineers
If your company has a UNIX or Linux network or a mixed-platform network, Progent's CISM, CISSP and ISSAP-certified security specialists can assist your whole enterprise in a broad array of security topics including security management practices, security design and models, connection management products and methodology, applications development security, operations security, physical security, telecommunications, network and Internet security, and workplace recovery planning. CISA and CISSP define the basic competencies and international standards of knowledge that network security professionals are required to possess. These accreditations offer IT management the assurance that those who have earned their CISA or CISSP qualification have demonstrated the background and theory to offer world-class security management and consulting help.
Cisco Experts 64-bit Computing Consulting
64-bit Upgrade Consultant Services
Progent’s Microsoft-certified engineers can assist your organization to update your desktops from 32 to 64 bits. Progent can help your company to understand the costs and benefits of upgrading to 64-bit desktop processing, plan an efficient upgrade strategy that minimizes operational disruptions, and provide economical, professional online help to assist your company to configure 64-bit desktop operating systems and application software on your current computers.
CISA Certified Auditor Consultant
CISA Cybersecurity Audit Consultants
The CISA credential is a prestigious achievement that represents expertise in network security auditing. Accredited by the American National Standards Institute (ANSI), the CISA accreditation has candidates undergo an extensive examination given by the ISACA international professional group. Progent can provide the services of a CISA-Premier Cybersecurity audit consultant trained to assist businesses in the fields of IS audit services, information technology governance, network assets and architecture lifecycle, information technology support, protection of information assets, and disaster recovery planning.
ISA Server Specialist
Microsoft ISA Server Support and Help
Progent's Microsoft-certified Forefront Threat Management Server 2010 and ISA Server 2006 experts can assist you to design, install, and support a configuration of Forefront Threat Management Server 2010 or ISA Server 2006 on your network that provides the firewall protection, performance and manageability that your company requires.
Consulting ProSight Email Spyware Protection
ProSight Email Security Consulting Services
Progent's ProSight Email Guard uses the technology of top data security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter.
Consultant Hourly Cost Outsource
Server Administration Consultant Rates
Progent's pricing model is to bill for phone support and in-person help by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for services provided during normal working hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's small granularity eliminates big bills for fast solutions so you won't be tempted to permit simple problems to stay unaddressed.
Technical Consultant ASA 5510 Firewall
Best Support and Help Cisco Firewall and IPS
Progent's Cisco CCIE-certified network infrastructure consultants can help your organization to manage older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also help you to configure, manage, update and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.
Technical Consultant Microsoft Exchange 2016 Upgrade Planning
Exchange 2016 Mailbox migration Computer Consulting
Progent can help your business in any and all phases of your migration to Exchange 2016 such as designing high availability architecture for a local, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V design; determining storage requirements for your virtual machines (VMs), databases and log files; configuring HLB for fault-tolerant client access services; planning, setting up and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web.
Consultant Services Windows Server 2016 VM Load Balancing
Windows Server 2016 Multi-domain clusters Remote Troubleshooting
Progent's certified information technology consultants offer Windows Server 2016 integration consulting services to assist businesses of any size to design and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid deployment model. Progent can help you to assess the benefits of Windows Server 2016 for your enterprise and can help you with any facet of planning, configuring, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist you to take advantage of the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain clusters.
24/7 wi-fi controller Technology Consulting Services
prime infrastructure Remote Consulting
Cisco's Catalyst line of Wi-Fi controllers simplify the management of Wi-Fi networks by unifying the configuration and control of Wi-Fi access points, tuning Wi-Fi performance by reducing the effect of radio frequency congestion, improving wireless availability with fast auto-failover, and hardening security by identifying cyber threats and filtering traffic content based on user class and locale. Progent can assist you to configure Cisco wireless LAN controller appliances to manage and monitor wireless networks of any size. Progent can help you to maintain and debug your current Cisco Wi-Fi solution or implement an efficient transition to Cisco's latest wireless controller technology.
ProSight IP address management Professionals
IT documentation management Consultant Services
ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it.
System Center Operations Manager Support Outsourcing
Engineer Microsoft System Center Operations Manager
Small to mid-sized businesses can now enjoy all the benefits of Microsoft Operations Manager and also have fast access to Progent’s Microsoft and Cisco certified network consulting experts. With Progent's economically priced IT service programs, mid-size businesses can select a basic co-sourcing package based on Operations Manager 2007 with network monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing package. Progent offers expertise in System Center Operations Manager to offer small business networks enterprise-class reliability, protection and performance.
Engineer Slackware Linux
Redhat Linux Specialist
If your company is developing Linux-based software on a network that has Windows-based servers, desktops, and office applications, Progent can provide comprehensive information technology outsourcing that frees you to focus on your field of high-value know-how without the constant distraction of managing your business network. By using automated server monitoring and by delivering online and in-person assistance as your business needs it, Progent represents an affordable alternative for managing an information system that provides excellent availability, security, and efficiency. Progent's Linux developer support services include comprehensive information technology outsourcing, virtual infrastructure, online and in-person service and troubleshooting, network monitoring services, and Contact Center support.
Microsoft Certified Professional Lync Server 2013 and Exchange UM Server
Lync Server 2013 and Cisco Unified Communications Consulting Services
Progent's Microsoft-certified consultants can assist your company to evaluate the value of Lync Server for your business and can assist you to design and carry out a deployment of Lync Server 2010 that unifies the control of Instant Messaging and Presence and increases the productivity of your in-house staff, telecommuters, and smartphone users. Progent can also help your company to perform a smooth upgrade to Lync Server from Office Communications Server or from Live Communications Server, interface Lync Server with Exchange Server, SharePoint, and Microsoft SQL Server, show you how to use Lync Server 2010 to enhance the collaborative functions of MS Office applications, and provide online seminars and continuing support for Microsoft Lync and other Microsoft products.
Computer Consultant Subcontractor Jobs
Telecommuting Job Cisco Consultants
Progent wants to hire full-time, solutions-driven Microsoft accredited consultants with MCSE certification; Cisco accredited system consultants with Cisco CCNP or CCIE credentials; security professionals who have CISSP or CISM or comparable security credentials; and high-end system architecture consultants with a background in mobile solutions, wireless connectivity, fault tolerance, disaster recovery, information preservation, and server virtualization. Progent also is hiring employees who can work on Progent's team of helpdesk support specialists and off-site troubleshooting experts. In addition, We are hiring experienced administrators able to perform effectively in our fast-paced, virtual office environment.
Ryuk ransomware protection Consultancy
MongoLock ransomware recovery Consult
Progent's proven ransomware recovery consultants can help your business to rebuild a network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
CISSP Certified Cybersecurity Auditor Professionals
24-7 CISSP-ISSAP Security Consult
Progent's CISSP-certified cybersecurity consultants can help businesses of all sizes with any aspect of information system security. Progent can implement cost-effective cybersecurity solutions that guard a small office from modern threats or Progent can plan, configure, and monitor an end-to-end security environment for hybrid enterprise networks that support local, online, and mobile users accessing network resources distributed over a mix of physical sites and public and private clouds.
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