Enlarging your telecommuter workforce may have a significant effect on IT infrastructure, security/compliance, and corporate workflows. Progent has two decades of background assisting SMBs to design, configure, manage, optimize, and troubleshoot IT networks that support at-home workers. Progent can assist your Minneapolis company to pick the right tools and adhere to leading practices in building and maintaining a safe virtual ecosystem for telecommuters that facilitates collaboration and delivers top business value. Progent can provide support services that go from as-needed guidance for helping you past occasional technical bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent can help Minneapolis, Minnesota organizations to with any facet of building a high-functioning work-at-home environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, cybersecurity, data protection solutions, and streamlined management.

Help Desk Call Center Support for Telecommuters
A sudden, organization-wide transition to a telecommuter business model, which could be activated by an epidemic or as an element of a business continuity plan, can overwhelm even the most efficient in-house Call Desk. Progent's Call Center services make it possible for organizations to outsource or augment their Call Desk with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk services leverage Progent's nationwide team of remote technical support experts combined with world-class trouble ticketing and tracking technology to offer an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from service requests to ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows telecommuters to check or update their active trouble tickets, add details, and upload screen captures and relevant files. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 desktop support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service enables your company to augment your current Call Desk staff by splitting delivery of Support Desk support services seamlessly between your in-house support organization and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's shared Help Desk Call Center service uses a collective support solution based on the leading professional services automation platform for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. To learn how Progent's Help Desk Supplementation Services can help your business to deliver world-class IT support to your at-home workforce, go to Progent's Call Center supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Minneapolis, Minnesota business, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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