Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Providers in Minneapolis
ProgentProgentís consulting services for network service organizations in Minneapolis Minnesota allows you to provide your customers Progent's consulting and Help Desk support under your brand as a transparent supplement to your in-house IT services group. This can put you on the fast track to add to your client base, fill out your service offerings, satisfy your clients, and increase your bottom line.

Progentís nationwide team of network infrastructure engineers, PC support technicians, IT admins, and cybersecurity professionals have acted as seamless supplements to the support groups of some of the worldís largest IT support businesses. Progentís breadth and depth of expertise allows you to broaden the scope of your IT support business, and Progentís transparency lets you strengthen and preserve your branding.

Progent is an IT support firm with 20 years of background providing online expertise to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network experts of any private IT support firm in the world. Progent has delivered remote IT support and consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)

Providing Progent's Support Services With Your Own Brand
Progent's consulting program for network service providers offers transparent resale to your customers of professional services. Progent invoices your firm exclusively and performs under your direction to deliver your clients support services under your branding. In addition, Progent has a low-cost Extended Hours Support Program for customers who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is fundamental to an effective service desk. But modern ticketing systems are not only costly to license and staff, but challenging to configure and maintain. Small or niche IT service providers rarely have the necessary financial or human resources. Progent's Service Desk and ticketing program offers IT support firms a practical way to retain their custom branding while delivering their clients responsive desktop support built around an advanced ticketing system and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing solution for IT service organizations takes advantage of Progent's investments in advanced ticketing software, an online desktop services team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing solution enable you to expand your support volume, the diversity of technical issues your firm can take on, the number of {geographies you can service, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT support organizations include:

  • Progent's remote desktop service group delivers Level 1 end user support with 1-hour service level agreement to begin work during standard work hours.
  • Normal service times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at additional cost.
  • Optional onsite support in larger metros is offered across the country at extra cost.
  • You have full control of your customers and billing.
  • Your clients submit incident reports using your own branded web portal, a toll-free number, or by directing an email to your specified mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see more details about Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for IT service providers allows your support team to act as a sole source for virtually all technical guidance and troubleshooting your customers may require. You can grow your team and core in-house competencies at your own pace without being forced to say no to new business owing to a gap in expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a transparent supplement to your in-house support team, responding to your management, and bills you rather than your customer.
  • By-the-Minute Billing: Progent bills by the minute to reign in expenses.
  • Extensive Service Documentation: Progent utilizes an advanced reporting platform to make sure all services performed are thoroughly documented. This enables your IT support organization to shift service responsibilities to internal personnel once you have enough staff and appropriate skill sets.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Business: You can quickly and safely accept more opportunities outside your core areas of excellence and open additional geographies without exposure to the risks associated with expanding your head count too quickly.
  • Strengthen Your Name: You can solidify your mind share as a comprehensive network service provider by delivering more solutions to more clients using your own company name.
  • Flesh Out Your Services Portfolio: Progent can provide top-tier expertise in a wide range of technologies and can be a dependable reservoir of skills for expanding your IT service operations.
  • Rapid Escalation: With a sizable roster of high-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
  • Keep Your Clients Satisfied: Happy clients are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to seek help from other support firms.
  • Online Technical Support Professionals: For two decades, Progent has delivered online IT support ranging from Help Desk support to advanced consulting. Effective remote service cuts costs while delivering quick solutions.
  • Advanced Industry Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Minneapolis, Minnesota Organizations
Progent's nationwide roster of certified consultants and technical experts can deliver Minneapolis, Minnesota organizations a broad array of online technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for IT service firms include:

Learn More Details About Progent's Reseller Support for IT Service Providers in Minneapolis, Minnesota
To learn additional details about Progent's consulting support for IT service firms in Minneapolis, Minnesota, call 1-800-993-9400 or visit Contact Progent.