Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Providers in Minneapolis
Progent’s consulting services for IT service firms in Minneapolis Minnesota allows your company to provide your clients Progent's consulting expertise and Help Desk Call Center support using your company's brand as a transparent extension of your regular network support team. These services can ease the way for you to add to your revenue, flesh out your service offerings, create happy customers, and improve your profits.
Progent’s nationwide team of network infrastructure experts, desktop integration and troubleshooting technicians, network administrators, and cybersecurity professionals have acted as seamless extensions to the IT groups of some of the country's largest IT service businesses. Progent’s range of technical knowledge enables you to broaden the scope of your IT support business, and Progent’s transparency helps you strengthen and protect your branding.
Progent is an IT support firm with two decades of background providing remote expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure experts of any private IT support firm in the world. Progent has provided remote IT assistance and consulting to customers in every state in the U.S. (See recommendations from Progent's customers.)
Providing Progent's Support Services With Your Own Brand
Progent's consulting program for network service organizations offers transparent resale to your customers of world-class IT services. Progent bills you directly and works under your instructions to deliver your customers support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for customers who require 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is fundamental to an effective IT Call Center. But modern ticketing systems are not just costly to acquire and staff, but also difficult to configure and manage. Small or niche IT service firms rarely have the necessary resources. Progent's Help Desk and ticketing solution offers IT support organizations a practical way to keep their company branding while providing their customers world-class desktop support backed by a best-of-breed ticketing system and reinforced by fast escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing program for IT service companies leverages Progent's sizable investments in highly scalable ticketing software, an online desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing services allow your IT service firm to increase your support workload, the range of technologies your business can take on, the number of {geographies you can service, and your hours of availability.
Important features of Progent's Help Desk and ticketing program for IT support firms include:
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for network service organizations allows your support team to act as a sole point of contact for practically all IT expertise your clients may need. You can grow your team and strategic IT skills at your own pace without being forced to say no to new business due to a gap in in-house expertise or a shortage of bandwidth.
Key features of Progent's Reseller Program for Network Service Providers include:
Progent's Practice Areas for Minneapolis, Minnesota Businesses
Progent's nationwide roster of certified engineers can deliver Minneapolis, Minnesota companies a broad array of online consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for network service providers include:
Find Out More About Progent's Consulting Support for Network Service Providers in Minneapolis, Minnesota For more details about Progent's reseller program for network service firms in Minneapolis, Minnesota, call 1-800-993-9400 or visit Contact Progent.