Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Providers in Minneapolis
Progent’s consulting services for network service organizations in Minneapolis Minnesota allows you to provide your customers Progent's consulting and Help Desk support under your brand as a transparent supplement to your in-house IT services group. This can put you on the fast track to add to your client base, fill out your service offerings, satisfy your clients, and increase your bottom line.
Progent’s nationwide team of network infrastructure engineers, PC support technicians, IT admins, and cybersecurity professionals have acted as seamless supplements to the support groups of some of the world’s largest IT support businesses. Progent’s breadth and depth of expertise allows you to broaden the scope of your IT support business, and Progent’s transparency lets you strengthen and preserve your branding.
Progent is an IT support firm with 20 years of background providing online expertise to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network experts of any private IT support firm in the world. Progent has delivered remote IT support and consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)
Providing Progent's Support Services With Your Own Brand
Progent's consulting program for network service providers offers transparent resale to your customers of professional services. Progent invoices your firm exclusively and performs under your direction to deliver your clients support services under your branding. In addition, Progent has a low-cost Extended Hours Support Program for customers who need access to 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is fundamental to an effective service desk. But modern ticketing systems are not only costly to license and staff, but challenging to configure and maintain. Small or niche IT service providers rarely have the necessary financial or human resources. Progent's Service Desk and ticketing program offers IT support firms a practical way to retain their custom branding while delivering their clients responsive desktop support built around an advanced ticketing system and supplemented by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing solution for IT service organizations takes advantage of Progent's investments in advanced ticketing software, an online desktop services team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing solution enable you to expand your support volume, the diversity of technical issues your firm can take on, the number of {geographies you can service, and your overall availability.
Important features of Progent's Call Center and ticketing program for IT support organizations include:
Progent's Consulting for Network Service Organizations
Progent's consulting expertise for IT service providers allows your support team to act as a sole source for virtually all technical guidance and troubleshooting your customers may require. You can grow your team and core in-house competencies at your own pace without being forced to say no to new business owing to a gap in expertise or a shortage of bandwidth.
Important features of Progent's Reseller Program for IT Service Providers include:
Progent's Practice Areas for Minneapolis, Minnesota Organizations
Progent's nationwide roster of certified consultants and technical experts can deliver Minneapolis, Minnesota organizations a broad array of online technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for IT service firms include:
Learn More Details About Progent's Reseller Support for IT Service Providers in Minneapolis, Minnesota To learn additional details about Progent's consulting support for IT service firms in Minneapolis, Minnesota, call 1-800-993-9400 or visit Contact Progent.