Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Providers in Minneapolis
ProgentProgentís consulting services for IT service firms in Minneapolis Minnesota allows your company to provide your clients Progent's consulting expertise and Help Desk Call Center support using your company's brand as a transparent extension of your regular network support team. These services can ease the way for you to add to your revenue, flesh out your service offerings, create happy customers, and improve your profits.

Progentís nationwide team of network infrastructure experts, desktop integration and troubleshooting technicians, network administrators, and cybersecurity professionals have acted as seamless extensions to the IT groups of some of the country's largest IT service businesses. Progentís range of technical knowledge enables you to broaden the scope of your IT support business, and Progentís transparency helps you strengthen and protect your branding.

Progent is an IT support firm with two decades of background providing remote expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure experts of any private IT support firm in the world. Progent has provided remote IT assistance and consulting to customers in every state in the U.S. (See recommendations from Progent's customers.)

Providing Progent's Support Services With Your Own Brand
Progent's consulting program for network service organizations offers transparent resale to your customers of world-class IT services. Progent bills you directly and works under your instructions to deliver your customers support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for customers who require 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is fundamental to an effective IT Call Center. But modern ticketing systems are not just costly to acquire and staff, but also difficult to configure and manage. Small or niche IT service firms rarely have the necessary resources. Progent's Help Desk and ticketing solution offers IT support organizations a practical way to keep their company branding while providing their customers world-class desktop support backed by a best-of-breed ticketing system and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing program for IT service companies leverages Progent's sizable investments in highly scalable ticketing software, an online desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing services allow your IT service firm to increase your support workload, the range of technologies your business can take on, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT support firms include:

  • Progent's remote desktop support group provides Level 1 end user help with 1-hour SLA to commence work during standard business hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at additional cost.
  • Optional onsite support in larger metro areas is available throughout the country at additional cost.
  • You have full control of your clients and invoicing.
  • Your clients submit requests using your branded Internet portal, a toll-free number, or by directing a message to your specified email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see more details on Progent's Call Center and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for network service organizations allows your support team to act as a sole point of contact for practically all IT expertise your clients may need. You can grow your team and strategic IT skills at your own pace without being forced to say no to new business due to a gap in in-house expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent extension of your in-house support group, responding to your management, and invoices your firm rather than your client.
  • Granular Billing: Progent charges by the minute to reign in expenses.
  • Detailed Service Documentation: Progent uses an enterprise-class service documentation platform to make sure all IT services delivered are thoroughly described. This makes it easy for your IT support organization to transfer account assignments to in-house personnel once you have enough people and appropriate skill sets.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Business: You can easily and efficiently accept additional jobs beyond your core areas of expertise and open additional territories without exposure to the risks associated with expanding your head count too quickly.
  • Re-enforce Your Brand: You can improve your mind share as a comprehensive IT service firm by offering more services to more clients using your own company name.
  • Flesh Out Your IT Support Portfolio: Progent can provide top-tier expertise in a wide array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT service operations.
  • Fast Problem Escalation: Thanks to a sizable team of senior consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
  • Make Your Clients Happy: Happy customers keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for expertise from your competitors.
  • Remote Support Experts: For two decades, Progent has provided online IT support from Call Center services to advanced consulting. Efficient online service cuts costs and produces quick results.
  • Major Industry Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP, CISA, and GIAC. Learn more details about Progent's certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Minneapolis, Minnesota Businesses
Progent's nationwide roster of certified engineers can deliver Minneapolis, Minnesota companies a broad array of online consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for network service providers include:

Find Out More About Progent's Consulting Support for Network Service Providers in Minneapolis, Minnesota
For more details about Progent's reseller program for network service firms in Minneapolis, Minnesota, call 1-800-993-9400 or visit Contact Progent.