Fast and Affordable Remote Help for Minneapolis Computer Networks
For businesses located in Minneapolis or anywhere in Minnesota, Progent provides online support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic jobs.
Progent's online support engineers offer exceptional leverage because they possess the practical background and have access to the advanced tools necessary to solve the majority of information system issues quickly. This lowers direct expenses because solutions require minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your organization benefits even more with indirect expenses by minimizing or avoiding system outages and related losses due to business discontinuity, upset clients, idle employees, and de-focused management. Progent's extensive online technical support know-how is especially helpful for businesses that are dependent on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.
Progent's billing model for online help is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you owe exclusively for the services that you actually get. In contrast to many remote service companies, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for pricing save you from scenarios where speedy. minor fixes somehow end up as large invoices. Progent's skill at handling problems efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of customized tools and proven methodologies which ensure the maximum level of efficiency for online technical support and repair for computer systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's remote service group to link to your environment without breaching system security.
Progent's proven technical support reporting application keeps extensive documentation describing all support that Progent's customers have been provided. Progent's staff service personnel have access to the history of all help rendered to every Progent client by every engineer. This history of trouble tickets and fixes is organized as a conveniently retrievable proprietary knowledge base that allows Progent's online technical professionals to communicate their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's advanced certifications and close associations with major industry leaders including Cisco and Microsoft open up additional massive technical support databases and allow fast access to vendors' in-house engineering staff so Progent's remote consulting experts can find optimal solutions in the least time.
Remote support services available from Progent to clients in Minneapolis and anywhere in the state of Minnesota include:
Authorized MS Windows Support
Progent's Microsoft-expert remote service experts can provide network repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2013 application development,
Skype for Business migration consulting, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop consulting and support services to help you business to deploy, integrate, repair, and manage workstations and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for networking professionals, and validates a consultant's network technology skills at the expert level. Cisco-qualified CCIEs can deal with the most complex issues associated with network infrastructure planning, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network management utilities and developing workarounds or identifying software patches. CCIEs are an excellent cost-effectiveness since their deep experience permits them to solve problems quickly. In many instances, less experienced engineers can wrestle for hours or days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment using sophisticated on-line support technology to provide efficient, secure, and economical diagnosis and repair.
Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading selection of infrastructure appliances. Cisco infrastructure support available from Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet APs planning and integration support, Cisco WiFi controllers support Services, Cisco Security and VPN Integration support, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of security solutions that can bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help you to recuperate rapidly following a serious penetration. Security solutions available from Progent cover thorough network security and compliance evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast cleanup after malicious assaults; integrating firewalls; establishing secure mechanisms for off-site and mobile connectivity; guarding your messaging system from viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting services to help businesses of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine physical resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent process for recovering services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can produce audit reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that provide high availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to cover a wide spectrum of computer technologies including system infrastructure, messaging systems, system and operational security, plus UNIX and Windows integration. For server economization and simplified management in environments that incorporate Linux and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical issues promotes fast escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates repair of critical problems, reduces lost productivity, and cuts service costs.
Major Linux variants for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services designed to enable small and mid-size businesses to utilize the same advanced IT solutions used by some of the world's leading enterprises. The ProSight series of network monitoring and management services covers all key facets of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical data, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to provide centralized management and world-class protection for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your Progent consultant so that all looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Progent's charges for longer-term consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special fields of information technology allows clients to complete critical projects economically and on time. Progent's project-based online consulting solutions include:
How Your Minneapolis Business Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Help Desk programs for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing support services are well suited for companies who don't have the money or time to support an in-house Help Desk Call Center but who want fast response from a dependable Call Center with professional telephone support as well as the expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Help Desk is intended for bigger companies and serves as a seamless extension of your current Helpdesk resources. Progent's Virtual Help Desk Call Center can act as a an escalation alternative for the toughest network challenges, or be available in overflow circumstances when your regular service providers are too busy.
Progent's Call Center staff of veteran network experts provides your customers in Minneapolis or anywhere in the state of Minnesota quick contact with an efficient network service resource with extensive experience delivering phone support and online repair service for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk perception as a significant driver of company success, and Progent's target is to resolve instead of just annotate IT problems.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts Team can supply online professional engineering expertise and training in specific business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, customization, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Minneapolis, or anywhere in the state of Minnesota, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your environment so your computer support is proactive and automated. By exposing looming trouble spots before they cause downtime, automated monitoring can ward off inconvenient and expensive network failures. Progent can also provide help with network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or networks powered by a variety of platforms.
To contact Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Minneapolis or anywhere in the state of Minnesota, Progent's online computer support specialists can deliver professional and affordable IT help the instant your company has to have it. Long experience providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to solve network problems quickly while eliminating the expense and lost productivity that comes with on-premises service visits.
Even if your Minneapolis office relies on a regular independent consultant or employs an in-house organization that can deal with day-to-day computer problems, Progentís Microsoft certified engineers are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the time or the expertise to handle sudden system crises or especially complicated integration problems.
Benefits of Progent's Network Help for Offices in Minneapolis
Progent's online support services enable your Minneapolis company to realize the benefits of on-call, expert IT support without the expense of maintaining a full-time IT organization. Your network will derive added strategic value by becoming more available, productive, and protected. Benefits to your company include:
- Convenient virtual extension of your local support resources
With most offices in Minneapolis or anywhere in Minnesota, local computer support resources, whether represented by independent consultants or an in-house IT staff, can solve the majority of technical problems. However, serious problems sometimes strike when local resources are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual support people. In these cases, Progent's on-call service experts provide an easy, fast, and budget-friendly way to supplement your local resources and to transfer useful knowledge to improve your capability to deal with downstream issues in-house.
- Reduced Dependence on Freelance Consultants
For network support, smaller offices often depend on individual freelance consultants. Although freelance consultants carry smaller internal costs than big support firms and can often charge lower rates, they are occasionally overextended, making it hard to respond quickly to urgent situations. If a freelance consultant is occupied with another client, sick, on vacation, or in training, the absence of fallback personnel may force your company to wait for assistance during an IT crisis. As your business grows, network downtime and trouble with vital applications become more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a ready source of reserve service experts to insure your IT system remains up and running.
- Create a Solid Foundation for Smooth Expansion
Organizations often begin with an information system created on a modest budget. Lacking a proper framework, band-aid repairs can get thrown on top of a weak foundation. When a company grows, reliability and scalability issues can hinder the success of the organization. These badly built environments require proper assessment, smart strategic planning, and broad-based technical expertise to evolve to a network architecture able to deliver the stable foundation to meet current business demands and ease future expansion.
- Interact with Solution Providers Instead of Technology Resellers
Smaller organizations need guidance and technical education to navigate through an ever more complex maze of product alternatives capable of accelerating business success and improving productivity. They do not need a computer engineer who is motivated to sell a specific vendor's technology. IT support and product selling can result in a situation where the recommended
solution is designed around a predetermined technology rather than the genuine needs of a client. Progent avoids these conflicts by offering only services rather than products. This enables Progent to align IT expertise with the best interests of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical background, fine tuned support tools, and familiarity with enterprise networking allow offices to escape the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does My Business Start Receiving Online Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry experience, in the trenches of IT service, executing a wide variety of technical tasks for a large array of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its support personnel. This means that you get not just expert technical help, but also a support engineer with field-tested methods for using technical knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and in-person help per minute. As a result, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and asks no monthly commitment for services delivered during regular business hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be forced to allow minor problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local service firms who provide scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports sent by each staff member to every client. The discipline of detailing and organizing support records results in more efficient support and avoids a variety of typical problems such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide 24x7 remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering possible issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.