Immediate Remote Technical Support for Minneapolis Information Networks
For organizations in Minneapolis or anywhere in the state of Minnesota, Progent provides remote support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle challenging networking problems, plus the services of CISSP-qualified security experts to handle advanced security architecture and troubleshooting issues.
Progent's online technical support experts provide excellent value due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to resolve the majority of information system issues rapidly. This reduces direct expenses because service calls accumulate minimal chargeable minutes. Online help also eliminates the expense of sending a consultant to your office. Your company benefits additionally in indirect expenses by reducing or avoiding system downtime and associated costs due to business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's advanced online technical support experience is especially valuable in environments that depend on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.
Progent's billing model for online support is designed to leverage your network support dollar. Progent charges per minute for phone assistance, so you owe exclusively for the support that you receive. In contrast to typical online support companies, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing do away with scenarios where quick fixes somehow end up as large bills. Progent's skill at solving technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of customized technologies and field-tested processes that allow the highest degree of effectiveness for remote engineering help and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's online support team to access your system remotely without violating corporate security.
Progent's proven service reporting system stores extensive records for all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of assistance provided to every customer by every consultant. This database of trouble tickets and solutions is stored as a readily accessible support database that enables Progent's remote support professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft open up additional extensive technical support knowledge bases and allow fast access to vendors' internal support staff so Progent's remote consulting specialists can determine optimal solutions in the least time.
Remote support services provided by Progent to businesses in Minneapolis and anywhere in the state of Minnesota include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote service experts offer computer problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help you with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server application development, SharePoint 2016 migration and hybrid integration consulting, Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of cost-effective desktop consulting and support services to help you business to install, integrate, repair, and administer desktop PCs and notebooks based on Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure professionals, and validates an individual's network technology skills at the expert level. Cisco-qualified CCIEs know how to resolve the most challenging challenges encountered in network infrastructure planning, integration, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS network administration utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their deep experience enables them to solve problems rapidly. In many cases, less seasoned service providers can struggle for hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can interface to your network by means of advanced remote support tools in order to perform efficient, secure, and economical analysis and repair.
Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's industry-leading family of networking devices by offering consulting services such as:
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection solutions that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help you to recover quickly after a damaging penetration. Security solutions available from Progent cover in depth data security and compliance audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from virus and worm attacks; integrating firewalls; designing safe techniques for remote and mobile access; securing your email system from spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Progent offers expert remote consulting support to help organizations of all sizes connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that utilize physical resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable runbook for recovering services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also allows non-intrusive testing for site recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide online support services to cover a broad range of information technologies such as system infrastructure, email systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy administration in environments that incorporate Linux-based systems with Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with migration from legacy systems to Windows or Linux solutions. Progent's group-oriented methodology for solving technical problems promotes quick escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites repair of critical problems, minimizes network downtime, and cuts service costs.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the world's leading corporations. The ProSight series of IT management outsourcing services covers all critical aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the entire threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, applications and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so any potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with data security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is intended to assess your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these important fields of information technology enables customers to execute critical projects economically and on time. Progent's special online consulting solutions include:
How Your Minneapolis Business Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are intended for companies who lack the budget to build and maintain an internal Help Desk but who want fast communication with a dependable Help Desk Call Center with proficient phone support plus the expertise to escalate the most challenging tasks to advanced consultants.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a transparent supplement to your current Call Center organization. Progent's Virtual Help Desk Call Center can serve as a an escalation option to handle complex technical challenges, or be available in those circumstances when your regular support engineers are too busy.
Progent's Help Desk Call Center staff of seasoned information technology professionals gives your workers in Minneapolis or anywhere in the state of Minnesota quick assistance from a large technical support resource with substantial background providing phone consulting and remote repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center perception as a significant contributor to company efficiency, and Progent's aim is to fix rather than just report IT problems.
- Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting Team provides remote advanced engineering expertise and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for popular Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's consulting, programming, and education services, go to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in Minneapolis, or anywhere in the state of Minnesota, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so your network support is proactive rather than reactive. By anticipating potential problems before they cause full-scale emergencies, automated monitoring can minimize disruptive and expensive network breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or networks powered by a combination of operating systems.
To contact Progent about emergency remote help with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Minneapolis or throughout the state of Minnesota, Progent's phone-based computer support engineers are ready to deliver professional and economical system help the instant your business has to have it. More than 15 years of providing remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to solve computer problems quickly while eliminating the expense and lost productivity associated with in-person support calls.
Even if your Minneapolis office deals with a local freelance consultant or maintains a full time IT staff that know how to deal with typical computer problems, Progentís Microsoft certified consultants can offer a convenient and seamless remote expansion of your on-site resources for situations when your usual service personnel either don't have the time or the experience to solve sudden system crises or especially tough integration projects.
Benefits of Progent's Network Help for Companies in Minneapolis
Progent's remote network troubleshooting services allow your Minneapolis business to enjoy the advantages of timely, expert IT support without the expense of maintaining an in-house IT staff. Your information system will acquire greater strategic value by being more available, productive, and secure. Benefits to your company include:
- Seamless virtual expansion of your local IT resources
With most businesses in Minneapolis or anywhere in Minnesota, nearby computer support providers, whether represented by freelance consultants or an internal IT staff, can handle typical technical issues. However, major troubles might occur when your regular resources are too busy or unavailable, and some problems may be associated with technology that is unfamiliar to your usual service people. In these instances, Progent's online support specialists give you an easy, fast, and affordable solution to supplement your local help and to transfer useful information to improve your capability to deal with future issues in-house.
- Less Dependence on Freelance Service Providers
For IT maintenance, smaller offices often depend on individual freelance service providers. Although freelance consultants have smaller overhead than big support organizations and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the lack of backup help may require your business to go without assistance during an IT crisis. As your company grows, network unavailability and problems with vital applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides an on-call source of backup support experts to insure your network is always available.
- Create a Scalable Basis for Smooth Growth
Companies often begin with an information architecture created on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes can get thrown on top of an unstable foundation. As a network grows, stability and scalability issues can impede the success of the organization. Such poorly built systems need proper analysis, smart strategic planning, and broad-based technical expertise to upgrade to a network infrastructure that can offer the stable foundation to meet vital business demands and facilitate downstream growth.
- Interact with Problem Solvers Instead of Product Sellers
Smaller businesses require guidance and technical education to navigate through an ever more complex maze of product alternatives available for promoting business success and enhancing productivity. They do not need a computer consultant who is motivated to earn a commission on a certain vendor's products. Network consulting and product selling can lead to a situation where the recommended
solution is designed around a profitable product instead of the true requirements of a client. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to match IT expertise with the real interests of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT expertise, fine tuned support software, and understanding of enterprise networking allow companies to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Begin Getting Online Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional experience, at the forefront of network support, performing a broad variety of technical tasks for an extensive mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting team. This guarantees that you get not only expert technical capability, but also a support engineer with field-tested approaches for applying technical knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site visits by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a higher rate for off-hours or priority support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no initialization fee and asks no retainer for support services provided during normal business hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast solutions so you will not be tempted to allow minor problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or local support organizations who offer scant documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support reports sent by every consultant to every customer. The discipline of detailing and archiving service records results in more effective support and avoids a slew of common problems such as when a service customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock system tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can save your IT network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.