Fast Remote Support for Minneapolis Information Networks
For organizations in Minneapolis or anywhere in the state of Minnesota, Progent provides online help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote support to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle complex networking issues, as well as the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security design and troubleshooting jobs.
Progent's online technical support experts provide exceptional leverage due to the fact that they have the practical background and have access to the sophisticated technology required to solve the majority of network issues rapidly. This lowers direct costs since service calls accumulate fewer chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your office. Your organization benefits additionally in indirect costs by minimizing or eliminating network outages and associated losses due to business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced online technical support expertise is particularly valuable for businesses that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.
Progent's billing model for online support is designed to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you owe exclusively for the services that you receive. Unlike many remote service organizations, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and clean model for billing do away with scenarios where quick fixes manage to end up as big tabs. Progent's skill at solving technical issues quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an array of customized technologies and field-tested processes that allow the maximum degree of efficiency for remote technical support and troubleshooting for computer networks of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's remote service group to communicate with your company's computer system remotely without breaching network security.
Progent's powerful service reporting application stores thorough documentation describing all support that Progent's customers have been provided. Progent's staff engineers have access to the details of all help provided to every Progent customer by any consultant. This history of issues and responses is structured as an easily searchable proprietary database that allows Progent's remote support professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and working associations with key industry leaders such as Cisco and Microsoft open up other massive support knowledge bases and permit priority response from vendors' in-house engineering staff so Progent's online service experts can find the most efficient resolutions promptly.
Online support offered by Progent to businesses in Minneapolis and anywhere in the state of Minnesota include:
Authorized MS Windows Support
Progent's Microsoft-certified online support engineers can provide computer system problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist you with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting services, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop support services to help you business to deploy, configure, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for network consultants, and certifies a consultant's technical knowledge at the master level. Cisco-qualified CCIEs know how to handle the most complex problems occurring in network infrastructure design, deployment, administration, security, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or identifying program updates. CCIEs provide exceptional cost-effectiveness since their broad expertise permits them to fix problems rapidly. In many instances, less experienced engineers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can connect to your network by means of advanced on-line troubleshooting technology in order to perform fast, safe, and affordable analysis and repair.
Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's market leading family of connectivity products. Cisco technology expertise offered by Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Catalyst switch consulting services, Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco VoIP phones and IP video phones support and wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Wireless APs consulting support, Cisco wireless controllers integration consulting, Cisco VPN and Security engineering expertise, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Professionals
Progent's certified CISM and CISSP cybersecurity consultants can provide a range of security solutions to bolster the safety of your Windows, macOS and OS X, Linux environment against internal or external threats or assist your business to recover rapidly following a damaging penetration. Security consulting services available from Progent cover comprehensive information security and compliance evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; setting up firewalls; establishing safe mechanisms for remote and mobile connectivity; defending your messaging system from spam and directory harvest attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert online support to help organizations of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public clouds. To help you to incorporate public cloud services with networks, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for restoring services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based support services to address a wide array of computer technologies including network architecture, messaging systems, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and easy administration in environments that incorporate Linux with Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with transitioning from legacy applications to MS Windows or Linux solutions. Progent's team-based methodology for resolving network problems promotes quick escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance analyzing problems affecting UNIX/Linux networks powered by popular versions of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate managed services designed to enable small and mid-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's leading corporations. Progent's ProSight suite of network management outsourcing services covers all critical areas of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of vital data, apps and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver centralized control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and debug their networking appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's preparedness either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery system that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these important areas of computer technology enables clients to execute critical projects economically and on time. Progent's project-based online consulting solutions include:
How Your Minneapolis Company Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Help Desk service offerings for businesses with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the top PSA tool for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center staff of experienced information technology experts offers your customers in Minneapolis or anywhere in the state of Minnesota immediate assistance from a reliable network service resource with years of experience offering phone consulting and remote diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a key driver of company performance, and Progent's target is to fix rather than merely record IT issues.
- Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting staff can supply online and in-depth consulting expertise and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, customization, and education for Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, programming, and education services, see Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Minneapolis, or anywhere in the state of Minnesota, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to suit your environment so your computer maintenance is proactive and automated. By detecting potential issues before they evolve into full-scale emergencies, automated monitoring can head off inconvenient and costly network failures. Progent can also utilize network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems that support a combination of operating systems.
To get in touch with Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Minneapolis or throughout the state of Minnesota, Progent's online computer support engineers are ready to deliver effective and affordable IT support the instant your business needs it. More than a decade of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to solve computer problems quickly while avoiding the cost and lost productivity that comes with on-premises support visits.
Even if your Minneapolis business deals with a local freelance consultant or employs a full time IT staff that know how to handle day-to-day computer issues, Progentís Microsoft certified engineers can still provide an easy and seamless remote expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to address unexpected system emergencies or especially complicated integration projects.
Benefits of Progent's IT Support for Businesses in Minneapolis
Progent's online support services enable your Minneapolis organization to have the benefits of immediate, enterprise-level network support without the expense of managing a full-time IT organization. Your network will acquire greater strategic value by being more available, efficient, and protected. Advantages to your business include:
- Seamless virtual expansion of your local support resources
With most businesses in Minneapolis and throughout Minnesota, nearby computer service resources, whether made up of independent consultants or a full-time IT staff, can handle the majority of technical problems. On the other hand, major troubles might occur when local support personnel are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your local support technicians. In these situations, Progent's online support professionals offer a convenient, fast, and budget-friendly way to augment your local help and to pass on valuable knowledge to improve your ability to deal with downstream issues locally.
- Less Reliance on Freelance Consultants
For network support, smaller businesses commonly rely on individual freelance service providers. While independent consultants carry less overhead than larger consulting firms and can often charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, ill, on a trip, or in training, the lack of reserve help may require your business to go without help during an IT crisis. As your network grows, system downtime and trouble with critical applications become more expensive. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a dependable source of reserve service experts to make sure your IT system is always up and running.
- Create a Solid Foundation for Seamless Growth
Organizations typically start with an information architecture implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs often get piled on top of a shaky foundation. When a company grows, stability and scalability issues can hinder the productivity of the organization. These poorly designed systems require careful assessment, smart strategic planning, and wide technical expertise to evolve to a network infrastructure that can deliver the stable foundation to meet vital business demands and simplify future expansion.
- Work with Solution Providers Rather Than Product Vendors
Smaller businesses require guidance and technical education to negotiate an ever more complicated maze of product alternatives capable of accelerating business growth and enhancing efficiency. They hardly need a computer consultant who is motivated to sell a specific vendor's technology. IT consulting and product sales can result in a scenario where the recommended
solution is built around a profitable product rather than the true requirements of a client. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to match IT consulting with the real interests of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT experience, refined support software, and understanding of corporate IT enable companies to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Start Getting Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional background, at the forefront of IT service, executing a broad variety of IT tasks for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support staff. This ensures that you get not only expert IT help, but also a support engineer with field-tested approaches for applying technical knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises help per minute. Consequently, you are billed exclusively for received support. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and requires no monthly commitment for services provided during normal business hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast repairs so you won't be tempted to allow minor problems to fester.
- Complete Documentation of IT Services
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or local service organizations who offer minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation sent by each staff member to every customer. The discipline of documenting and archiving service records allows more efficient support and eliminates a variety of common problems such as when a service client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can save your IT network from stressful and expensive service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.