Fast Remote Help for Minneapolis Minnesota IT Networks
For companies in Minneapolis Minnesota, Progent offers remote technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with challenging networking issues, plus the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic issues.
Progent's remote technical support engineers provide excellent value because they have the practical experience and have access to the advanced technology required to resolve the majority of network problems quickly. This reduces direct costs because service calls require minimal billable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization benefits additionally with indirect expenses by reducing or eliminating network outages and related costs resulting from business disruption, upset clients, idle workers, and de-focused executives. Progent's advanced online technical support experience is especially valuable in environments that rely on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's pricing model for remote support is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you are invoiced exclusively for the services that you receive. In contrast to typical online support organizations, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing eliminate situations where quick fixes somehow end up as large invoices. Progent's penchant for disposing of problems efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized tools and proven processes which ensure the maximum level of efficiency for remote consulting and repair for IT systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's online support team to interface to your company's computer system without violating corporate security.
Progent's sophisticated service database system maintains extensive records describing all service that Progent's clients have received. Progent's authorized consultants have access to the history of support rendered to each client by any engineer. This database of trouble tickets and repairs is structured as a readily searchable internal knowledge base that permits Progent's remote technical engineers to share their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and working relationships with major vendors including Cisco and Microsoft open up additional extensive technical knowledge bases and permit priority access to vendors' internal product engineers so Progent's online consulting specialists are able to come up with optimal solutions in the least time.
Remote technical services provided by Progent to clients in Minneapolis Minnesota include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote support professionals can provide network problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration consulting, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration consulting, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop consulting and support services to help your company to deploy, configure, repair, and administer workstations and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure consultants, and certifies a consultant's network technology skills at the master level. CCIEs can handle even the most difficult issues encountered in network infrastructure design, installation, administration, security, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or identifying software patches. CCIEs provide excellent cost-effectiveness since their deep expertise enables them to fix problems quickly. In typical instances, less seasoned service providers can wrestle for hours or even days with identical problems that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can interface to your computer system via the latest remote support tools to perform fast, safe, and economical diagnosis and remediation.
Twin Cities Minnesota Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in Twin Cities Minnesota Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling selection of infrastructure products by delivering services that include:
CISSP and ISSAP Premier Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection solutions that can enhance the immunity of your Windows, macOS and OS X, or Linux network against internal or external threats or assist your company to recover quickly following a serious breach. Security solutions available from Progent include: thorough network security assessment using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; installing firewalls; designing secure mechanisms for remote and mobile access; securing your email infrastructure against spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert remote support services to help companies of any size connect their information networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize on-premises resources along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent runbook for restoring services rapidly following an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also allows transparent testing for site recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online support services to address a broad array of computer technologies such as system infrastructure, email systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy management in networks that include Linux-based systems and Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy systems to Windows or Linux-based solutions. Progent's group-oriented approach to solving network issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions used by some of the industry's leading enterprises. The ProSight line of network monitoring and management services addresses all key aspects of information technology including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the entire malware attack progression including blocking, identification, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, applications and VMs that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup system that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for special information technology programs. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important fields of information technology enables customers to execute critical initiatives economically and on time. Progent's special remote consulting services include:
How Your Minneapolis Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most issues.
Progent's Help Desk Call Center consulting expertise can support you in building an effective new Help Desk or improving your current one, selecting or modifying Call Center application software to address the particular requirements of your business, or providing occasional phone support staff to supplement your existing Call Center group to handle high-demand events like software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran network professionals provides your customers in Minneapolis Minnesota rapid assistance from a large support group with substantial background providing telephone-based support and online repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center recognition as a solid enabler of company productivity, and Progent's goal is to resolve and not simply document network problems.
- Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting Group can supply remote advanced consulting expertise and training in specific application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver companies in Minneapolis Minnesota remote IT infrastructure monitoring by providing System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your business so that your IT maintenance is proactive and automated. By exposing possible issues before they expand into crashes, system monitoring can avoid inconvenient and expensive information system crises. Progent can also deploy system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments based on a combination of operating systems.
To contact Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For businesses and startups in Minneapolis Minnesota, Progent's online computer support specialists are ready to provide professional and affordable IT support the moment your business needs it. More than a decade of offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity tools to solve computer problems quickly while eliminating the expense and lost productivity that comes with on-premises service calls.
Even if your Minneapolis company relies on a local freelance consultant or maintains a full time IT staff that can handle common computer issues, Progentís Microsoft certified engineers are available to provide an easy and seamless virtual extension of your on-site resources for situations when your regular service personnel either lack the time or the expertise to resolve unexpected system emergencies or especially complicated integration projects.
Benefits of Progent's Network Help for Organizations in Minneapolis Minnesota
Progent's remote IT consulting services enable your Minneapolis company to realize the benefits of on-call, enterprise-grade network support without the expense of managing an in-house IT staff. Your network will derive added business worth by becoming more reliable, efficient, and secure. Benefits to your business include:
- Convenient virtual extension of your local support resources
For most companies in Minneapolis Minnesota, nearby network support resources, whether made up of independent consultants or a full-time IT staff, can take care of typical network problems. On the other hand, major troubles can occur when local resources are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your local service people. In these instances, Progent's online service experts offer an easy, quick, and affordable way to augment your regular resources and to convey useful information to increase your capability to resolve future problems locally.
- Reduced Reliance on Individual Consultants
For network support, smaller businesses commonly depend on individual freelance service providers. While freelance service people carry smaller overhead than big consulting organizations and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is busy with another client, sick, on vacation, or in training, the lack of backup personnel may force your business to go without help during an IT crisis. As your network expands, system downtime and problems with critical applications become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of backup service experts to insure your network remains up and running.
- Create a Solid Foundation for Seamless Growth
Companies often start with an IT architecture implemented on a modest budget. Lacking a strong infrastructure, slap-dash repairs often get thrown onto a weak foundation. As a company grows, stability and scalability issues can impede the success of the business. Such poorly designed environments require careful assessment, smart long-term planning, and broad-based IT expertise to evolve to a network architecture able to offer the stable foundation to meet critical business demands and ease future expansion.
- Interact with Solution Providers Instead of Product Resellers
Smaller companies need advice and technical training to negotiate an ever more complicated array of product options available for promoting business growth and improving efficiency. These companies hardly need a computer consultant who is attempting to sell a specific vendor's products. Network consulting and product selling can lead to a scenario where the proposed
solution is built around a predetermined product rather than the true requirements of a business. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to align technical expertise with the best interests of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical expertise, refined remote support software, and familiarity with corporate IT enable companies to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry experience, at the forefront of network service, executing a wide range of technical projects for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support team. This means that you get not only expert technical skills, but also a consultant with proven methods for using computer knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises help per minute. Consequently, you are invoiced just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and requires no retainer for support services provided during normal business hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for fast repairs so you won't be forced to allow less critical problems to fester.
- Full Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or small service organizations who provide minimal documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports sent by every staff member to every client. The discipline of detailing and organizing service activity allows more effective service and avoids a slew of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few consulting firms to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your IT network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.