Greater Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.

Greater Twin Cities Metro Area Onsite IT Consulting
Progent locations in the Greater Twin Cities Metro Area

City Street Address Contact Information
Minneapolis, MN 40 S 7th Street
Minneapolis, Minnesota, 55402
Sales Phone: 612-444-2140

Link: Minneapolis Network Support Services

Fast Remote Help for Minneapolis Computer Systems
Fast Phone Consulting for Minneapolis NetworksFor companies in Minneapolis or anywhere in Minnesota, Progent offers remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to solve challenging networking issues, plus the assistance of CISSP-accredited cybersecurity experts to handle high-level security architecture and diagnostic issues.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the real-world experience and are equipped with the advanced technology required to resolve most network issues quickly. Efficient support lowers immediate expenses because solutions require minimal chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your company saves even more in incidental costs by reducing or avoiding network downtime and related losses due to business disruption, upset clients, idle workers, and distracted management. Progent's advanced online technical support know-how is especially valuable in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's pricing model for remote help is structured to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you are invoiced just for the services that you actually get. Unlike many remote support firms, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and clean model for pricing save you from scenarios where fast solutions manage to turn into substantial invoices. Progent's penchant for disposing of problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of customized technologies and field-tested processes which promote the maximum degree of efficiency for remote engineering help and repair for computer networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to interface to your computer system remotely without violating corporate security.

Progent's advanced technical support reporting application includes thorough records describing the service that Progent's customers have received. Progent's staff engineers have access to the history of services provided to each Progent customer by every engineer. This history of issues and responses is stored as a readily retrievable proprietary knowledge base that allows Progent's remote technical professionals to communicate their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's advanced accreditations and working relationships with important industry leaders including Cisco and Microsoft open up other massive technical support knowledge bases and permit quick response from vendors' in-house support staff so Progent's online service experts are able to determine the best resolutions promptly.

Online services provided by Progent to customers in Minneapolis and throughout the state of Minnesota include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology used by some of the industry's top enterprises. The ProSight line of outsourced network management services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire threat lifecycle including filtering, identification, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to deliver web-based control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special areas of computer technology enables customers to complete major initiatives within budget and on time. Progent's special online consulting services include:

  • Help Desk Support
    Progent's Call Center programs for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are well suited for companies who don't have the money or time to create an internal Help Desk but who want quick communication with a dependable Help Desk with professional phone assistance as well as the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk consulting expertise can aid you in creating an efficient new Call Center or improving your existing one, identifying or modifying Call Center software products to address the particular requirements of your company, or adding temporary phone support personnel to work with your existing Help Desk group to handle demanding scenarios such as software migrations, major updates, or installing brand new applications.

    Progent's Help Desk team of seasoned information technology experts offers your computer users in Minneapolis or anywhere in the state of Minnesota quick contact with a dependable network service resource with substantial experience providing telephone-based help and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk perception as a solid enabler of company efficiency, and Progent's intent is to fix and not simply document IT issues.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Group offers phone-based and in-depth consulting support and training in key business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Minneapolis, or anywhere in the state of Minnesota, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to suit your environment so your IT maintenance is proactive rather than reactive. By anticipating looming issues before they cause downtime, remote monitoring can minimize inconvenient and expensive network breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks that support a variety of platforms.
How Your Minneapolis Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent. For offices and startups in Minneapolis or anywhere in the state of Minnesota, Progent's online network support engineers can deliver professional and cost-effective IT support whenever your company has to have it. Long experience offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to fix IT problems rapidly while avoiding the expense and lost time associated with on-site service visits.

Even if your Minneapolis company deals with a local independent consultant or maintains an in-house organization that know how to handle ordinary computer issues, Progentís Microsoft certified consultants are available to provide a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the time or the experience to address sudden system crises or particularly challenging integration projects.

Benefits of Progent's Network Help for Organizations in Minneapolis
Progent's online network troubleshooting services enable your Minneapolis company to realize the advantages of on-call, world-class IT support without the cost of managing an in-house IT organization. Your information system will derive greater business worth by becoming increasingly available, efficient, and protected. Advantages to your business include:

  • Convenient remote expansion of your local IT resources
    For most offices in Minneapolis and throughout Minnesota, nearby computer service providers, whether made up of outside consultants or a full-time IT staff, can solve the majority of network problems. On the other hand, serious problems can occur when your regular support personnel are overstretched or absent, and some trouble may be associated with technology that is unfamiliar to your local support technicians. In these cases, Progent's on-call service professionals offer an easy, quick, and affordable solution to augment your local help and to pass on useful information to improve your capability to deal with downstream issues in-house.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller businesses commonly rely on independent freelance consultants. While freelance service people carry less overhead than big service firms and can often charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another client, ill, on a trip, or in class, the lack of fallback personnel may force your company to go without help during an IT crisis. As your business expands, network unavailability and problems with vital applications become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides an on-call source of backup support expertise to insure your IT system is always available.

  • Create a Solid Foundation for Smooth Growth
    Businesses often begin with an IT architecture created on a shoestring budget. Lacking a robust framework, band-aid fixes can get piled onto a shaky foundation. As a network grows, stability and scalability issues can hinder the productivity of the business. These badly built environments need careful assessment, intelligent long-term planning, and extensive technical knowledge to upgrade to a network architecture able to offer the solid foundation to meet critical business requirements and simplify future growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller businesses require guidance and technical training to negotiate an increasingly complex maze of product alternatives available for promoting business success and improving productivity. They do not need a network consultant who is trying to earn a commission on a certain vendor's products. Network consulting and product selling can result in a situation where the proposed solution is built around a profitable technology rather than the true requirements of a client. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align technical consulting with the best interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT expertise, refined support software, and understanding of enterprise networking allow offices to escape the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

How Does Our Company Begin Getting Online Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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