Fast Remote Technical Support for Minneapolis IT Networks
Fast Remote Technical Support for Minneapolis NetworksFor businesses in Minneapolis or anywhere in Minnesota, Progent offers remote technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex networking issues, plus the services of CISA and CISSP-accredited security experts to help with advanced security architecture and troubleshooting jobs.

Progent's online technical support experts provide excellent value due to the fact that they have the practical experience and have access to the advanced technology needed to solve most information system problems rapidly. This lowers immediate expenses since solutions require minimal chargeable minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your organization saves even more in incidental expenses by reducing or avoiding system outages and associated costs resulting from business discontinuity, upset clients, idle workers, and distracted management. Progent's advanced remote consulting know-how is especially important for businesses that are dependent on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.

Progent's pricing policy for online support is structured to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are charged exclusively for the services that you actually get. Unlike many online support firms, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and clean policy for pricing eliminate situations where fast solutions somehow end up as large tabs. Progent's skill at solving technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of customized technologies and field-tested methodologies that allow the highest degree of efficiency for online consulting and troubleshooting for information networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to connect to your system remotely without violating system security.

Progent's advanced service database system keeps comprehensive histories for the support that Progent's clients have received. Progent's team consultants have the benefit of the records of assistance provided to every customer by every Progent consultant. This history of anomalies and resolutions is organized as a conveniently retrievable proprietary knowledge base that enables Progent's online support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced certifications and working associations with important vendors including Cisco and Microsoft make available other vast technical support knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's online consulting experts are able to arrive at the best solutions in the least time.

Remote technical support services provided by Progent to clients in Minneapolis and anywhere in the state of Minnesota include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to enable small and medium-size organizations to utilize the same best-of-breed technology used by many of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical facets of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical files, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to provide web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so that any potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with information security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's ability either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology programs. Billing charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology allows clients to execute major initiatives within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk service offerings for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most problems.

    Progent's Help Desk Call Center consulting expertise can guide you in building an effective new Help Desk Call Center or improving your current one, selecting or enhancing Help Desk Call Center application software to meet the unique needs of your company, or providing occasional online personnel to work with your in-house Help Desk Call Center team to deal with unusually busy scenarios like software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk staff of seasoned information technology experts offers your workers in Minneapolis or anywhere in the state of Minnesota instant communication with a large network service group with years of background delivering telephone-based help and online diagnostics for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk the reputation as a major contributor to business productivity, and Progent's aim is to solve rather than just annotate IT problems.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Consulting staff offers online advanced consulting expertise and education in key business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's consulting, custom development, and training services, see Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Minneapolis, or anywhere in the state of Minnesota, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM for your environment so your computer support is proactive rather than reactive. By anticipating looming trouble spots before they evolve into downtime, system monitoring can avoid inconvenient and costly network breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or systems that incorporate a combination of OS platforms.
How Your Minneapolis Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, call 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Minneapolis or throughout the state of Minnesota, Progent's online computer support engineers are ready to provide professional and economical IT support whenever your company requires it. More than a decade of offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to solve computer problems rapidly while eliminating the expense and lost time associated with on-premises service visits.

Even if your Minneapolis office deals with a local freelance consultant or maintains an in-house organization that can deal with day-to-day network problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote expansion of your local resources in cases when your regular IT support personnel either don't have the availability or the knowledge to fix unexpected system emergencies or especially challenging integration problems.

Details of Progent's Online Computer Support for Minneapolis
Progent's phone support, Internet-based repair, system security expertise, and network management services offer offices in Minneapolis or anywhere in the state of Minnesota the greatest leverage for your support investment. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk call center support and system management, Progent's experts can deliver your organization world class IT support while allowing you to avoid the cost and hassle of carrying a large in-house IT staff. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT expertise, refined remote support software, and familiarity with enterprise networking enable companies to avoid the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on professional background, at the front lines of network service, performing a wide range of technical projects for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting staff. This ensures that you get not just world-class technical skills, but also a consultant with field-tested approaches for using technical knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises help per minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for support services provided during regular working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick repairs so you will not be tempted to permit less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent faces few competitors. Businesses who work with trusted independent consultants or who employ internal support staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, protected, and productive.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock remote tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can save your IT network from stressful and expensive service disruptions.
How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.



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