Greater Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Greater Twin Cities Metro Area
Immediate Remote Technical Support for Minneapolis IT Networks
For businesses in Minneapolis or anywhere in Minnesota, Progent offers online technical support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided online support to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex networking problems, as well as the services of CISSP-accredited cybersecurity consultants to handle high-level security architecture and troubleshooting issues.
Progent's online support experts offer excellent leverage because they possess the real-world experience and are equipped with the sophisticated tools necessary to resolve the majority of information system issues quickly. Efficient support reduces immediate costs because service calls use up minimal billable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally with indirect costs by minimizing or avoiding network outages and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced online consulting know-how is especially important for organizations that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's billing policy for remote support is structured to leverage your network support investment. Progent bills on a per-minute basis for phone assistance, so you are charged exclusively for the services that you actually get. Unlike many online service firms, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and clean policy for billing prevent scenarios where quick repairs manage to end up as major tabs. Progent's skill at dealing with problems efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of customized tools and proven methodologies that permit the maximum degree of efficiency for remote help and repair for IT networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's remote service group to interface to your company's environment remotely without violating system security.
Progent's sophisticated technical support reporting application includes thorough records of the support that Progent's clients have received. Progent's staff engineers have the benefit of the records of support provided to every Progent client by any engineer. This database of trouble tickets and fixes is stored as a conveniently accessible internal knowledge base that permits Progent's online support engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close relationships with key technology companies including Cisco and Microsoft open up other extensive support knowledge bases and permit quick access to manufacturers' internal engineering staff so Progent's remote consulting specialists can determine the best resolutions promptly.
Online support available from Progent to businesses in Minneapolis and anywhere in the state of Minnesota include:
Authorized Windows Support
Progent's Microsoft-certified online support engineers can provide network problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist your company with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2013 application development,
Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop services to assist your business to install, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for network infrastructure professionals, and validates a person's networking knowledge at the master level. Cisco-qualified CCIEs know how to deal with the most complex issues surrounding network infrastructure design, deployment, management, security, and repair. CCIEs work closely with Cisco's internal engineers in analyzing problems with Cisco IOS network administration utilities and developing workarounds or locating software updates. Cisco qualified CCIEs represent an excellent value because their broad expertise enables them to find solutions for problems rapidly. In typical cases, less qualified engineers can wrestle for many hours or even days with the same problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can interface to your computer system by means of the latest remote troubleshooting technology in order to perform efficient, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling family of connectivity appliances by delivering consulting services that include:
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions that can enhance the defenses of your Microsoft Windows, macOS and OS X, Linux network against assaults or help your company to recover rapidly after a serious breach. Security services available from Progent cover thorough information security and compliance audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recovery from malicious assaults; setting up firewalls; designing secure architectures for off-site and mobile communication; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that combine local IT assets as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent process for restoring services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and fixes and can produce audit reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide online consulting services to cover a wide range of information technologies such as system architecture, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy management in networks that combine Linux with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based help analyzing problems affecting UNIX/Linux networks based on leading variants of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's leading corporations. Progent's ProSight suite of outsourced network management services covers all key aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the entire threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide centralized management and world-class protection for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so any potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup/recovery system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology projects. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Minneapolis Business Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Help Desk programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who lack the budget to create an internal Call Center but who require fast response from an effective Call Center with professional telephone assistance plus the ability to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a seamless supplement to your current Helpdesk team. Progent's Virtual Help Desk can operate as a an escalation alternative to resolve the most difficult network issues, or be ready in those situations when your ordinary service providers are swamped.
Progent's Help Desk Call Center team of veteran information technology consultants offers your workers in Minneapolis or anywhere in the state of Minnesota fast communication with a reliable network service group with substantial background offering telephone-based consulting and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk the reputation as a solid driver of company success, and Progent's target is to resolve rather than merely annotate network issues.
- Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group provides phone-based advanced consulting expertise and education in specific business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and training for familiar Microsoft business applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's consulting, custom programming, and education offerings, go to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS networks that include Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Minneapolis, or anywhere in the state of Minnesota, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to fit your business so that your IT support is proactive rather than reactive. By uncovering potential trouble spots before they evolve into network outages, remote monitoring can avoid stressful and expensive information system breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or networks that incorporate a variety of operating systems.
To get in touch with Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Minneapolis or throughout the state of Minnesota, Progent's phone-based computer support specialists are ready to provide expert and affordable system support whenever your organization has to have it. More than a decade of offering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access technology to solve IT problems quickly while avoiding the cost and lost time associated with on-site service calls.
Even if your Minneapolis office has a regular freelance consultant or employs an in-house IT staff that can handle typical computer problems, Progentís Microsoft certified consultants can provide a convenient and seamless virtual expansion of your local resources for situations when your usual service personnel either lack the time or the experience to fix sudden system emergencies or particularly challenging integration projects.
Advantages of Progent's Network Help for Organizations in Minneapolis
Progent's online IT consulting services allow your Minneapolis organization to experience the advantages of timely, expert IT support without the cost of managing a full-time IT staff. Your network will derive added strategic value by becoming increasingly available, productive, and secure. Advantages to your company include:
- Seamless remote expansion of your local IT resources
With most organizations in Minneapolis and throughout Minnesota, nearby computer support resources, whether represented by outside consultants or an in-house IT staff, can deal with the majority of network problems. However, major troubles sometimes occur when local support personnel are too busy or absent, and some problems may stem from technology that is beyond the scope of your onsite support technicians. In these instances, Progent's on-call support specialists give you a convenient, quick, and budget-friendly solution to supplement your local resources and to pass on useful knowledge to improve your ability to handle downstream problems in-house.
- Less Dependence on Individual Service Providers
For network support, smaller organizations often rely on independent freelance service providers. While freelance service people carry less overhead than big consulting firms and can often charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on a trip, or in class, the lack of backup personnel may require your business to go without assistance during an IT crisis. As your network expands, network unavailability and trouble with critical software become more expensive. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers an on-call source of backup service expertise to make sure your network stays up and running.
- Create a Solid Foundation for Seamless Expansion
Businesses often start with an information architecture implemented on a shoestring budget. Without a proper infrastructure, slap-dash fixes often get piled on top of a weak foundation. When a company grows, stability and scalability problems can impede the success of the organization. Such poorly designed systems require careful assessment, smart strategic planning, and wide IT expertise to evolve to a network infrastructure able to provide the stable foundation to handle vital business demands and ease future expansion.
- Interact with Solution Providers Rather Than Product Sellers
Smaller businesses need guidance and technical training to navigate through an ever more complex maze of technology alternatives available for promoting business success and improving efficiency. They do not need a computer consultant who is motivated to resell a specific vendor's products. IT consulting and product sales can result in a scenario where the recommended
solution is built around a predetermined technology rather than the true needs of a client. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to align technical consulting with the best needs of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT experience, fine tuned remote support software, and understanding of enterprise networking enable offices to avoid the pitfalls associated with excessive dependence on smaller service firms, independent freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does My Business Begin Getting Online Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco certified consultants average more than ten years of hands-on professional experience, at the front lines of network support, performing a wide range of IT tasks for a large array of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This ensures that you get not just world-class IT help, but also a support engineer with field-tested approaches for applying technical knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person visits per minute. As a result, you are charged exclusively for delivered services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and asks no retainer for services delivered during normal business hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick repairs so you will not be forced to permit less critical problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who offer scant documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support reports transmitted by each staff member to each customer. The discipline of documenting and organizing service records allows more efficient support and avoids a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock system tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing potential issues before they cause lost productivity, system monitoring can save your information network from painful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.