Fast Online Help for Minneapolis Minnesota IT Networks
For organizations in Minneapolis Minnesota, Progent offers remote technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security experts to help with advanced security architecture and troubleshooting jobs.
Progent's online support experts provide excellent value due to the fact that they possess the practical background and are equipped with the sophisticated technology needed to resolve the majority of network issues quickly. This reduces direct expenses since service calls use up minimal billable minutes. Online help also eliminates the expense of sending an engineer to your location. Your organization benefits even more with incidental expenses by minimizing or eliminating network outages and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online technical support know-how is especially important for businesses that depend on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.
Progent's pricing policy for online support is designed to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged exclusively for the support that you receive. Unlike many remote service firms, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing avoid situations where speedy. minor repairs manage to end up as substantial tabs. Progent's penchant for disposing of technical issues efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of optimized technologies and field-tested methodologies that ensure the highest level of effectiveness for remote technical support and repair for computer systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's Technical Response Center to interface to your company's network remotely without violating system security.
Progent's powerful customer support reporting system includes comprehensive histories for all support that Progent's customers have been provided. Progent's team engineers have the benefit of the history of assistance provided to every Progent customer by any consultant. This history of problems and fixes is stored as a readily retrievable internal database that enables Progent's online technical experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's extensive list of accreditations and close associations with key technology companies such as Cisco and Microsoft open up additional extensive support knowledge bases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to arrive at the most efficient solutions quickly.
Online technical services offered by Progent to companies in Minneapolis Minnesota include:
Authorized MS Windows Support
Progent's Microsoft-expert remote support professionals offer computer troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist you with a broad variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of affordable desktop consulting and support services to assist you business to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network professionals, and validates a consultant's networking skills at the master level. Cisco-qualified CCIEs can handle even the most complex issues associated with network planning, installation, management, security, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying program patches. Cisco CCIEs are an exceptional value since their broad experience enables them to fix problems rapidly. In typical instances, less seasoned consultants can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your computer system using the latest remote troubleshooting technology in order to provide efficient, safe, and economical analysis and remediation.
Minneapolis-St Paul Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in Minneapolis-St Paul Metro Area
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's industry-leading family of connectivity devices. Cisco networking support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support, Nexus switch consulting and support, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless access point planning and set up, Cisco Aironet APs engineering support, Cisco WiFi controllers integration consulting, Cisco Security and VPN Integration assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's accredited CISM and CISSP security and compliance experts offer a variety of security services to improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your company to clean up quickly after a damaging penetration. Security solutions offered by Progent cover in depth information security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recuperation from malicious attacks; integrating firewalls; establishing safe architectures for off-site and mobile communication; defending your messaging system against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting services to help companies of all sizes integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that utilize physical IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable process for recovering services quickly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also enables transparent testing for site recovery, updates and patches and can generate reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based consulting services to address a wide range of information technologies including network infrastructure, email solutions, network and process security, plus UNIX/Linux and Windows integration. For server economization and easy administration in networks that include Linux-based systems and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from older applications to Windows or Linux environments. Progent's group-based approach to solving technical issues promotes fast escalation, when required, to engineers with appropriate experience to tackle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can offer emergency online help resolving anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the world's leading corporations. The ProSight line of IT management outsourcing services addresses all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to provide web-based management and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so any potential problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology programs. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows clients to complete major initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Minneapolis Business Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Help Desk service options for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk support transparently between your IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the leading professional services automation platform for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center staff of seasoned network experts provides your computer users in Minneapolis Minnesota fast assistance from a reliable technical support group with years of experience offering phone consulting and online repair service for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center perception as a crucial enabler of company productivity, and Progent's intent is to resolve and not simply annotate network problems.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Group can supply online and in-depth consulting expertise and training in specific application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting, programming, and training for Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Minneapolis Minnesota remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your business so that your computer maintenance is proactive and automated. By spotting emerging issues before they grow into crashes, remote monitoring can head off inconvenient and expensive service failures. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks based on a combination of operating systems.
To contact Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Minneapolis Minnesota, Progent's phone-based computer support engineers are ready to deliver effective and economical IT support whenever your business needs it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to refine online access technology to solve network problems rapidly while avoiding the expense and lost productivity associated with in-person support visits.
Even if your Minneapolis company deals with a local independent support technician or employs a full time organization that can handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to address sudden system emergencies or especially complicated integration problems.
Benefits of Progent's IT Support for Companies in Minneapolis Minnesota
Progent's online support services allow your Minneapolis business to experience the benefits of immediate, enterprise-class network support without the expense of maintaining a full-time IT organization. Your network will derive added strategic worth by becoming more available, productive, and protected. Advantages to your company include:
- Convenient virtual extension of your on-site IT resources
For most organizations in Minneapolis Minnesota, nearby computer service resources, whether represented by outside consultants or a full-time maintenance staff, can deal with the majority of technical problems. On the other hand, major troubles can occur when your regular resources are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your onsite service people. In these cases, Progent's on-call support professionals give you a convenient, fast, and economical way to supplement your local resources and to pass on valuable knowledge to increase your ability to deal with downstream issues in-house.
- Less Dependence on Individual Consultants
For IT support, smaller businesses often depend on independent freelance consultants. While independent service people have less overhead than big consulting firms and can often charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the lack of reserve personnel may require your business to go without help during an emergency. As your company grows, network downtime and trouble with critical applications are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of reserve service experts to make sure your network stays available.
- Build a Scalable Foundation for Smooth Expansion
Businesses typically start with an IT system created on a modest budget. Lacking a robust infrastructure, slap-dash fixes often get thrown onto a weak foundation. As a network grows, stability and expandability problems can hinder the success of the organization. Such poorly built systems need proper assessment, smart long-term planning, and broad-based IT knowledge to evolve to a system architecture able to provide the stable foundation to meet critical business demands and simplify downstream growth.
- Work with Solution Providers Instead of Product Sellers
Smaller businesses need guidance and technical training to navigate through an increasingly complicated maze of product options capable of promoting business success and improving productivity. These companies do not need a computer consultant who is trying to resell a certain vendor's products. IT support and product selling can lead to a situation where the proposed
solution is designed around a predetermined technology rather than the true needs of a business. Progent avoids these conflicts by selling only services rather than products. This enables Progent to align IT expertise with the best interests of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT experience, fine tuned support software, and familiarity with corporate IT allow offices to escape the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Start Receiving Online Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of real-world professional experience, at the front lines of network support, executing a wide variety of IT tasks for an extensive mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class technical capability, but also a support engineer with field-tested methods for using technical knowledge to repair real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site visits per minute. Consequently, you owe just for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for support services provided during regular business hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast solutions so you will not be forced to permit simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who offer minimal documentation or specifics of services performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service reports sent by every staff member to every customer. The discipline of documenting and organizing service records allows more effective support and eliminates a slew of common problems such as when a service client is effectively held hostage to a consultant who wonít let go of vital service information.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to provide round-the-clock system monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your information network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.