For small businesses in Minneapolis Minnesota, Progent offers help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote support to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, plus the services of CISA and CISM-certified security consultants to help with high-level security design and disaster recovery planning.
Progent's online support services represent exceptional value because they are equipped with the real-world background and the sophisticated tools to solve most information system problems rapidly. This lowers direct costs because service calls take up fewer billable minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your company saves even more with indirect costs by minimizing or eliminating network downtime and associated losses resulting from business disruption, upset clients, unproductive employees, and distracted executives.
Progent's billing model for online support is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced only for the support that you actually get. In contrast to typical online support organizations, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing do away with scenarios where speedy. minor solutions manage to turn into large tabs. Progent's skill at disposing of technical issues efficiently translates into your company conserving cash.
Progent's Remote Support Tools
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven processes which promote the maximum level of effectiveness for remote consulting and troubleshooting for small company computer networks. Progent offers safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity permits the engineers of Progent's online support team to access your company's system without violating system security.
Progent's sophisticated technical support reporting system stores detailed documentation describing all support that Progent's clients have received. Progent's staff consultants have the benefit of the records of all help provided to each customer by every engineer. This database of anomalies and solutions is structured as a conveniently retrievable support database that allows Progent's online technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and working associations with important vendors such as Cisco and Microsoft permit access to additional extensive technical support databases and allow priority access to manufacturers' internal support staff so Progent's online consulting specialists can come up with optimal resolutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone services in Minneapolis Minnesota or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, visit Immediate Emergency Support.
Phone-based Network Support Services Available from Progent
Progent's online support experts offer advanced credentials in a comprehensive array of technologies. This breadth of capability allows Progent's engineers to manage practically any crisis that may crop up in a small or midsize company network. Credentials held by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to customers with mixed-platform environments, Progent also provides the services of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Online support available from Progent to companies in Minneapolis include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a broad array of information technology including network infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware economization and simplified management, and transitioning from older applications to the latest MS Windows or Linux-powered environments. Progent's team-based approach to solving technical problems promotes fast escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent online help for analyzing anomalies affecting UNIX/Linux networks based on leading versions of UNIX including:
Major Linux versions for which Progent can provide expert support include:
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure consultants, and indicates an individual's network technology skills at the expert level. Cisco qualified CCIEs can deal with the most complex problems surrounding network infrastructure design, integration, maintenance, protection, and repair. CCIEs operate closely with Cisco's in-house engineers in analyzing problems with IOS network management utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their deep expertise enables them to resolve the most intractable problems quickly. In typical cases, less experienced engineers can struggle for many hours or even days with the same problems that a CCIE can resolve in a few minutes.
Few consulting providers make Cisco CCIEs available to assist small and mid-size businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so you can get timely help for severe network issues that are crippling business productivity but are outside the experience of your local network maintenance group or consultant. Progent's CCIE support experts can communicate with your computer system via the latest remote support tools to provide quick, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's popular family of infrastructure appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-expert online support engineers can provide computer troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist you with a wide range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration expertise,
SharePoint 2019 planning and deployment, Microsoft Teams planning and integration, Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a full range of online PC desktop consulting and support services including Windows 7 integration, preparing for to 64-bit workstation applications, configuring Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified System Security Consultants
Progent's accredited CISSP and ISSAP security engineers offer a range of system protection solutions to improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help you to recuperate quickly following a damaging breach. Security consulting services offered by Progent include: comprehensive network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recuperation from virus and worm assaults; setting up firewalls; establishing safe architectures for off-site and mobile connectivity; defending your email system from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support to help organizations of any size connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background delivering high-level consulting support online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent offers the services of world-class online consulting professionals for contract projects that small companies frequently need. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology allows customers to execute critical projects within budget and on time. Progent's project-based remote engineering services include:
How Your Minneapolis Minnesota Company Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk Call Center support alternatives for small companies with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk support services are ideal for small businesses who don't have the money or time to create an internal Call Center but who require quick response from a dependable Help Desk with proficient phone assistance as well as the available expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk consulting expertise can guide you in building an efficient new Help Desk Call Center or improving your current one, identifying or customizing Call Center software products to meet the unique needs of your business, or adding temporary online staff to supplement your in-house Help Desk Call Center team to handle unusually busy events such as software migrations, major upgrades, or installing new business software.
Progent's Help Desk team of veteran information technology professionals gives your clients in Minneapolis Minnesota instant contact with an efficient technical support resource with substantial experience offering phone help and online troubleshooting for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center recognition as a major contributor to business efficiency, and Progent's target is to fix rather than just record IT issues.
Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts staff provides phone-based professional engineering expertise and education in specific application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for popular Microsoft business applications including CRM, MS Project, MS Office Word, and MS Office Excel. For more information about Progent's consulting, programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac professionals can nurture the imaginative elements of Apple Mac environments by offering phone-based help services and training in imaging, sound, and video. Progent's support professionals offer assistance in a range of Apple Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common projects like capturing or digitizing audio/video or establishing an audio/video production lab.
Online Network and Server Monitoring Support
Progent can provide companies in Minneapolis Minnesota online network and server monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so that your computer maintenance is proactive and automated. By detecting emerging issues before they result in network outages, proactive monitoring can ward off stressful and expensive information system crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or environments powered by multiple OS platforms.
To get in touch with Progent about emergency online support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent.
Minneapolis-St Paul Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in Minneapolis-St Paul Metro Area