For small and midsize companies located in Minneapolis or anywhere in Minnesota, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified engineers for challenging connectivity problems, plus the services of CISSP-accredited security consultants to help with advanced security architecture and business continuity preparedness.
Progent's online technical support engineers offer excellent leverage due to the fact that they are equipped with the real-world experience and the advanced technology to resolve the majority of network problems quickly. Efficient support lowers direct costs because solutions require fewer chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your company benefits additionally with indirect expenses by minimizing or avoiding system outages and associated costs resulting from business disruption, disgruntled clients, idle employees, and distracted management.
Progent's pricing policy for remote support is designed to get the most out of your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you owe only for the services that you receive. Unlike typical remote service firms, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and simple model for billing prevent scenarios where fast repairs somehow turn into large invoices. Progent's skill at disposing of problems efficiently translates into your business conserving money.
Progent's Remote Service Tools
Over the years, Progent has refined an array of customized technologies and field-proven processes which promote the highest level of efficiency for online technical support and troubleshooting for small and midsize business computer systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access permits the experts of Progent's online support team to access your environment without breaching network security.
Progent's highly evolved service database system keeps extensive documentation for the service that Progent's clients have been provided. Progent's team service personnel have access to the records of assistance provided to every Progent client by every engineer. This archive of issues and fixes is stored as a quickly accessible proprietary database that enables Progent's remote technical professionals to share their experiences company-wide to make sure that the quality of Progent's technical support improves daily. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft permit access to other massive support knowledge bases and permit fast access to manufacturers' internal support staff with the result that Progent's remote service experts can come up with the most efficient solutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone services in Minneapolis or anywhere in Minnesota or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.
Remote Technical Support Services Provided by Progent
Progent's phone-based technical support experts have certified skills in an extensive array of technologies. This broad scope of technical skills enables Progent's consultants to tackle practically any emergency that may crop up in a small or midsize business information system. Credentials held by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.
To help companies with mixed-OS networks, Progent also offers access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Phone-based technical support services provided by Progent to small businesses in Minneapolis and throughout the state of Minnesota include:
Special Support Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide array of computer technology including network architecture, email systems, network and process security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and simplified administration, and migration from legacy systems to current MS Windows or Linux solutions. Progent's team-based methodology for solving network issues promotes quick escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide emergency remote assistance for resolving problems within UNIX/Linux networks powered by leading variants of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure engineers, and certifies a person's network technology knowledge at the expert level. Cisco CCIEs know how to deal with even the most complex problems associated with network planning, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with Cisco IOS network management tools and coming up with workarounds or locating program updates. Cisco CCIEs provide excellent value since their deep expertise allows them to solve even the most intractable problems rapidly. In common instances, less qualified engineers can wrestle for many hours or days with the same tasks that a CCIE can dispose of in a few minutes.
Few consulting providers make Cisco CCIEs available to assist small and medium sized companies. Progent offers quick telephone access to a CCIE so your company can get immediate help for severe network infrastructure issues that are impacting worker productivity but are outside the comfort zone of your local IT maintenance resources. Progent's Cisco-qualified CCIE consultants can interface to your environment using state-of-the-art on-line support technology to perform efficient, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's popular family of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Authorized MS Windows Experts
Progent's Microsoft-premier remote service engineers can provide network problem solving and IT help for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of support engineers who can assist you with a broad variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2013 application development,
Skype for Business migration consulting, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of online PC desktop consulting and support services including Microsoft Windows 7 integration, upgrading to 64-bit desktop software, integrating Office 2010, and automating workstation deployment.
CISM and CISSP Premier System Security Experts
Progent's accredited CISSP and ISSAP security engineers can provide a variety of security solutions that can bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist your business to recuperate quickly after a damaging penetration. Security solutions available from Progent include: comprehensive network security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm attacks; configuring firewalls; designing secure techniques for remote and mobile access; guarding your email system against spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting to help businesses of any size connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of world-class online consulting experts for special IT projects that small companies often request. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special areas of information technology allows clients to complete major projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Minneapolis Company Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Help Desk Call Center programs for small companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for small companies who lack the money or time to create an internal Help Desk but who require quick communication with a reliable Help Desk with professional telephone support as well as the available expertise to escalate complex tasks to advanced consultants.
Progentís Virtual Help Desk is intended for bigger companies and acts as a transparent reinforcement of your existing Help Desk organization. Progent's Virtual Help Desk Call Center can act as an escalation alternative for complex technical problems, or be ready in hectic situations when your other service providers are swamped.
Progent's Help Desk Call Center consulting support can guide you in building an efficient new Help Desk or improving your established organization, selecting or customizing Help Desk software to handle the particular needs of your company, or providing temporary phone support personnel to supplement your in-house Help Desk Call Center group to deal with high-demand scenarios like software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk staff of seasoned network experts offers your workers in Minneapolis or anywhere in the state of Minnesota instant assistance from an effective support resource with substantial background delivering phone help and online diagnostics for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial enabler of business efficiency, and Progent's intent is to solve instead of simply report network problems.
Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting Group offers online advanced engineering expertise and education in special business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, MS Word, and MS Office Excel. To find out more concerning Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac professionals can promote the imaginative aspect of Apple Mac systems by delivering remote consulting support and training in imaging, audio, and video. Progent's support professionals can provide assistance in a range of Macintosh programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs like capturing or digitizing audio or video or configuring an audio/video production facility.
Remote Network and Server Monitoring Services
Progent offers businesses in Minneapolis, or anywhere in the state of Minnesota, remote network and server monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so that your IT support is proactive and automated. By detecting emerging issues before they expand into downtime, remote monitoring can head off stressful and expensive service crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems that support a variety of operating systems.
To get in touch with Progent about urgent online assistance with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area