For small and midsize businesses located in Minneapolis Minnesota, Progent provides help for computer systems powered by UNIX or Linux or for environments that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered online support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging infrastructure issues, as well as the services of CISSP and CISM-accredited security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's online support services offer exceptional value because they are equipped with the real-world background and the sophisticated tools to resolve most network issues quickly. Efficient support lowers direct costs because service calls accumulate a smaller number of billable minutes. Online support also avoids the cost of sending a consultant to your office. Your company benefits additionally with indirect expenses by minimizing or eliminating system downtime and associated costs stemming from business disruption, upset clients, unproductive workers, and de-focused management.
Progent's pricing model for remote support is structured to stretch your network support dollar. Progent charges per minute for phone assistance, so you owe only for the services that you receive. Unlike typical online support firms, Progent asks for no startup fee or minimum job duration. Progent's one-minute granularity and simple model for pricing save you from scenarios where speedy. minor fixes somehow end up as substantial tabs. Progent's skill at solving problems quickly results in your business saving money.
Progent's Remote Service Tools
Over time, Progent has refined an arsenal of customized technologies and field-tested processes which promote the maximum level of effectiveness for online engineering help and troubleshooting for small and midsize company computer networks. Progent provides safe Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity enables the engineers of Progent's remote service group to communicate with your network without breaching corporate security.
Progent's advanced technical support database system includes thorough documentation for the support that Progent's customers have been provided. Progent's team consultants have access to the details of support delivered to each client by every Progent consultant. This archive of issues and repairs is stored as an easily searchable support database that permits Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and close associations with major industry leaders including Cisco and Microsoft make available additional extensive support knowledge bases and permit priority response from manufacturers' in-house engineering staff so Progent's remote service experts can find the most efficient resolutions in the least time.
Get Online UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone support in Minneapolis Minnesota or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network support, go to Immediate Emergency Support.
Online Technical Services Available from Progent
Progent's remote technical service experts have advanced credentials in an extensive array of disciplines. This wide range of capability enables Progent's engineers to tackle almost any emergency that may occur in a small or midsize company network. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To support clients with mixed-platform networks, Progent also provides the support of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online technical services available from Progent to companies in Minneapolis include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a wide array of information technology including system infrastructure, email solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and simplified management, and migration from legacy systems to the latest MS Windows or Linux solutions. Progent's group-based methodology for solving technical issues enables fast escalation, when required, to engineers with appropriate experience to handle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance for troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for networking consultants, and certifies a consultant's networking knowledge at the master level. CCIEs know how to resolve even the most difficult challenges occurring in network infrastructure design, integration, maintenance, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS network administration utilities and developing alternate approaches or locating program updates. Cisco CCIEs represent an excellent cost-effectiveness because their depth of expertise enables them to fix even the most intractable problems rapidly. In many cases, less experienced service providers can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few service organizations make CCIEs accessible to help small and mid-size companies. Progent offers quick phone contact with a Cisco authorized CCIE so your company can get urgent assistance for complex network problems that are impacting business productivity but are beyond the comfort zone of your ordinary network service group or consultant. Progent's CCIE engineers can tie into your computer system via state-of-the-art on-line troubleshooting tools in order to perform fast, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's popular selection of connectivity products such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Meraki cloud-managed APs, VoIP systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online service engineers can provide computer system repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist you with a broad range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 planning and integration, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server management and Office Communications Server upgrade, Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of remote desktop support and troubleshooting services such as Windows 7 migration support, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Premier System Security Consultants
Progent's accredited CISSP, ISSAP, and CISM network security engineers offer a range of system protection solutions to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your company to recover quickly after a damaging penetration. Security solutions offered by Progent cover in depth network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm attacks; integrating firewalls; designing safe mechanisms for off-site and mobile communication; defending your messaging system from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support to help businesses of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that combine physical IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the skills of seasoned online consulting professionals for contract IT projects that small companies often request. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows clients to complete major initiatives within budget and on time. Progent's special online engineering services include:
How Your Minneapolis Minnesota Business Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Call Center support programs for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk services are well suited for smaller businesses who don't have the resources to create an internal Help Desk Call Center but who require fast response from an efficient Help Desk with professional phone assistance plus the technical depth to escalate complex problems to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the leading professional services automation platform for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Call Center or improving your current one, identifying or customizing Call Center application software to address the special needs of your company, or adding temporary phone support personnel to work with your in-house Help Desk Call Center team to handle demanding situations like software migrations, mass upgrades, or rolling out brand new business software.
Progent's Call Center staff of experienced network experts gives your computer users in Minneapolis Minnesota instant assistance from an effective technical support resource with years of experience providing phone support and online repair service for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk recognition as a key enabler of business success, and Progent's goal is to fix and not just report technical problems.
Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts Team provides online and in-depth engineering support and training in special business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Word, and Microsoft Office Excel. For more about Progent's expertise, customization, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac professionals can support the creative aspect of Mac computing by delivering phone-based help services and training in graphics, audio, and video. Progent's support professionals offer expertise in a large selection of Macintosh applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific jobs such as scanning or digitizing audio/video or integrating an audio/video production studio.
Online Network Monitoring Support
Progent offers companies in Minneapolis Minnesota online computer system monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your computer support is proactive and automated. By detecting possible trouble spots before they grow into crashes, system monitoring can head off disruptive and costly service failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or networks powered by multiple OS platforms.
To get in touch with Progent about urgent remote assistance with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.
Twin Cities Minnesota Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in Twin Cities Minnesota Metro Area