For small companies located in Minneapolis or anywhere in the state of Minnesota, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for complex infrastructure issues, as well as the services of CISSP-certified security engineers to help with high-level security architecture and disaster recovery preparedness.
Progent's online support services represent excellent leverage due to the fact that they have the practical background and the advanced tools to solve the majority of network issues rapidly. Efficient support reduces immediate expenses because solutions accumulate a smaller number of billable minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally in indirect expenses by minimizing or eliminating system outages and related costs due to business discontinuity, upset clients, idle workers, and distracted management.
Progent's pricing model for online support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the support that you receive. Unlike many remote service companies, Progent asks for no startup surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing avoid situations where quick fixes somehow turn into large bills. Progent's penchant for solving problems quickly results in your business conserving money.
Progent's Remote Service Technologies
Through years of experience, Progent has developed an array of customized tools and field-proven processes that ensure the highest level of efficiency for online consulting and repair for small and midsize business information systems. Progent provides secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology enables the staff of Progent's remote service group to access your computer system remotely without breaching network security.
Progent's advanced customer support reporting system stores comprehensive records for all service that Progent's customers have been provided. Progent's team engineers have access to the records of support delivered to each customer by any Progent engineer. This archive of anomalies and repairs is structured as an easily searchable internal knowledge base that allows Progent's remote support engineers to communicate their knowledge company-wide to make sure that the value of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft permit access to other vast technical support databases and allow priority access to vendors' internal engineering staff with the result that Progent's online consulting specialists can determine the best resolutions promptly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone services in Minneapolis or anywhere in Minnesota or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT support, visit Immediate Urgent Support.
Phone-based Network Support Services Offered Progent
Progent's online technical support engineers possess credentials in an extensive array of disciplines. This wide range of IT skills enables Progent's engineers to handle almost any crisis that may crop up in a small business information system. Certificates awarded to Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.
To help companies with mixed-platform networks, Progent also offers the support of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote services provided by Progent to clients in Minneapolis and anywhere in the state of Minnesota include:
Special Support Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services cover a broad range of information technology such as network architecture, messaging systems, system and process security, UNIX and Windows coexistence, virtual server products for server economization and simplified administration, and transitioning from older applications to the latest Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving network problems enables fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for troubleshooting problems affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network professionals, and validates an individual's network technology skills at the expert level. Cisco qualified CCIEs know how to resolve the most stubborn problems surrounding network infrastructure planning, integration, management, security, and repair. Cisco qualified CCIEs work closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or identifying software updates. Cisco CCIEs offer exceptional cost-effectiveness because their depth of expertise allows them to find solutions for even the most complex problems rapidly. In common instances, less seasoned consultants can struggle for many hours or days with the same tasks that a Cisco CCIE can resolve in minutes.
Few service firms make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent can provide quick telephone contact with a CCIE so your company can receive urgent help for severe network infrastructure problems that are lowering worker efficiency but are outside the scope of your regular computer support group or consultant. Progent's Cisco CCIE support experts can tie into your network by means of advanced on-line troubleshooting tools in order to perform fast, secure, and affordable diagnosis and remediation.
Progent's CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of connectivity devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN products.
Authorized Windows Experts
Progent's Microsoft-premier remote service engineers offer computer problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help your company with a broad variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration expertise,
SharePoint Server 2019 planning and integration,
Skype for Business Server migration support, Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a full array of remote PC desktop support such as Windows 7 migration support, preparing for to 64-bit workstation software, configuring Office 2010, and automating workstation deployment.
CISM and CISSP Premier System Security Specialists
Progent's qualified CISM and CISSP security engineers can provide a variety of security services that can enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or help you to clean up quickly after a damaging penetration. Security consulting services available from Progent include: thorough network security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recovery from malicious assaults; configuring firewalls; establishing secure techniques for remote and mobile connectivity; protecting your messaging infrastructure from spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting support to help businesses of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine local resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent offers the skills of world-class online consulting experts for special IT projects that small companies frequently need. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these special areas of computer technology enables customers to complete critical initiatives economically and on time. Progent's special remote engineering solutions include:
How Your Minneapolis Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Call Center service options for small and midsize companies with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk support services are designed for small businesses who don't have the resources to create an internal Call Center but who need fast access to a reliable Call Center with professional telephone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading PSA platform for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk consulting support can aid you in establishing an effective new Help Desk Call Center or revamping your current one, selecting or modifying Help Desk application software to meet the unique needs of your business, or adding occasional phone support personnel to supplement your in-house Help Desk resources to handle unusually busy events such as software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of experienced network professionals provides your computer users in Minneapolis or anywhere in the state of Minnesota immediate assistance from a dependable technical support group with substantial experience providing telephone-based consulting and remote repair service for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center the reputation as a major enabler of business success, and Progent's policy is to fix and not simply annotate IT problems.
Business Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Experts staff provides phone-based advanced consulting support and education in special business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom development, and education for Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Office Word, and Microsoft Excel. To learn additional information about Progent's expertise, programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac professionals can nurture the imaginative facets of Apple Mac systems by providing phone-based help services and training in imaging, sound, and video. Progent's support professionals offer help in a variety of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific jobs like capturing or digitizing audio or video or integrating an audio/video post production lab.
Remote Network Monitoring Services
Progent offers businesses in Minneapolis, or anywhere in the state of Minnesota, remote network and server monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so that your computer maintenance is proactive and automated. By detecting emerging problems before they cause full-scale emergencies, remote monitoring can avoid stressful and expensive information system failures. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments that incorporate multiple OS platforms.
To contact Progent about emergency remote support with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent.
Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area