Greater Twin Cities Metro Area Contact Information:
Progent locations in the Greater Twin Cities Metro Area
For small companies in Minneapolis or anywhere in Minnesota, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging connectivity problems, plus the assistance of CISSP and CISM-certified security consultants to handle advanced security design and business continuity preparedness.
Progent's online support services offer exceptional leverage due to the fact that they have the practical background and the advanced technology to solve the majority of network problems quickly. Efficient support reduces direct costs because service calls require fewer billable minutes. Remote help also eliminates the expense of sending an engineer to your location. Your company saves even more in indirect expenses by reducing or eliminating network downtime and related costs stemming from business discontinuity, upset clients, unproductive workers, and de-focused management.
Progent's pricing model for online support is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you owe exclusively for the support that you receive. Unlike many online support firms, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and simple model for pricing prevent situations where quick solutions somehow end up as major invoices. Progent's penchant for dealing with problems efficiently translates into your business conserving cash.
Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned a set of optimized technologies and field-proven methodologies which promote the maximum level of efficiency for online technical support and repair for small company computer systems. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity allows the consultants of Progent's online support team to connect to your computer system without violating network security.
Progent's powerful customer support reporting system maintains detailed histories of the support that Progent's customers have received. Progent's staff engineers have the benefit of the records of support rendered to each Progent client by any Progent consultant. This database of trouble tickets and responses is structured as a conveniently searchable support knowledge base that allows Progent's online technical engineers to communicate their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's advanced accreditations and working associations with important vendors including Cisco and Microsoft permit access to other vast support databases and allow quick access to vendors' internal support staff with the result that Progent's remote service experts can determine the best solutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone support in Minneapolis or anywhere in Minnesota or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.
Remote Technical Services Offered Progent
Progent's remote network support experts offer certified skills in an extensive array of technologies. This broad scope of capability permits Progent's consultants to resolve practically any crisis that may occur in a small or midsize company network. Certifications awarded to Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To help businesses with multi-OS networks, Progent also provides access to engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services available from Progent to companies in Minneapolis and throughout the state of Minnesota include:
Special Consulting Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a wide array of computer technology including system architecture, email solutions, network and process security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware economization and simplified management, and migration from legacy systems to the latest Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical problems promotes fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can offer urgent remote assistance for analyzing anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Important Linux variants for which Progent offers expert support include:
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the highest accreditation for networking professionals, and certifies an individual's technical skills at the expert level. Cisco CCIEs know how to handle the most stubborn problems encountered in network infrastructure design, integration, management, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration tools and developing alternate approaches or identifying software patches. Cisco CCIEs provide excellent value because their deep expertise enables them to resolve the most complex problems rapidly. In common cases, less experienced engineers can wrestle for many hours or even days with the same problems that a Cisco CCIE can fix in minutes.
Few support firms make CCIEs accessible to assist small and medium sized companies. Progent can provide fast telephone access to a Cisco-qualified CCIE so your company can get timely support for severe network infrastructure problems that are impacting worker efficiency but are beyond the scope of your regular IT support resources. Progent's Cisco-qualified CCIE consultants can tie into your network by means of advanced on-line support technology in order to perform fast, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide assistance with all of Cisco's industry-leading selection of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, plus VPN technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote service engineers can deliver computer problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help your company with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server development,
Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of online PC desktop support and troubleshooting services such as Windows 7 migration help, moving to 64-bit workstation applications, configuring Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's qualified CISSP and ISSAP security consultants can provide a variety of security solutions to bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or help your business to recover quickly following a serious breach. Security solutions offered by Progent cover in depth security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast recuperation from virus and worm attacks; setting up firewalls; building safe mechanisms for remote and mobile connectivity; guarding your email infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support to help companies of all sizes connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of seasoned online consulting professionals for contract projects that small businesses frequently request. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows customers to execute major projects within budget and on time. Progent's project-based online engineering services include:
How Your Minneapolis Business Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Help Desk service options for small companies with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller businesses who don't have the money or time to create an internal Call Center but who require quick access to a reliable Help Desk Call Center with proficient telephone support plus the technical depth to escalate complex tasks to high-level consultants.
Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a transparent reinforcement of your current Call Center resources. Progent's Virtual Call Center can act as an escalation option for complex computer system problems, or be available in overflow instances when your ordinary service providers are too busy.
Progent's Help Desk Call Center consulting support can support you in creating an efficient new Call Center or improving your established organization, identifying or enhancing Help Desk Call Center application software to meet the special needs of your business, or providing temporary online personnel to work with your in-house Help Desk group to deal with high-demand events like software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran network experts offers your clients in Minneapolis or anywhere in the state of Minnesota rapid communication with a dependable support group with substantial background providing telephone-based support and remote diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center perception as a key enabler of company efficiency, and Progent's intent is to solve instead of just track network issues.
Applications Services: Training, Programming, and Integration
Progent's Applications Experts Team provides remote and in-depth consulting expertise and training in special business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for Microsoft business applications including CRM, Project, MS Office Word, and MS Excel. For more information concerning Progent's consulting, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac experts can promote the creative facets of Mac systems by delivering phone-based help support and education in graphics, sound, and motion video. Progent's support professionals offer help in a range of Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects like capturing or digitizing audio or video or establishing an audio/video post production studio.
Online Network Monitoring Support
Progent offers companies in Minneapolis, or anywhere in the state of Minnesota, remote network and server monitoring services powered by MS Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so that your computer support is proactive rather than reactive. By detecting looming issues before they cause full-scale emergencies, system monitoring can avoid inconvenient and expensive network breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments powered by a variety of platforms.
To contact Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.