Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area
For small businesses in Minneapolis or anywhere in the state of Minnesota, Progent provides help for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified engineers for challenging infrastructure issues, as well as the services of CISSP and CISM-accredited security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's remote support services represent exceptional value due to the fact that they are equipped with the practical background and the advanced tools to solve most network issues rapidly. Efficient support lowers immediate costs because solutions accumulate a smaller number of billable minutes. Remote support also avoids the cost of sending a consultant to your site. Your organization benefits even more with incidental costs by minimizing or eliminating network outages and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives.
Progent's pricing policy for remote help is designed to get the most out of your network support dollar. Progent bills per minute for phone assistance, so you owe exclusively for the support that you receive. In contrast to typical remote service organizations, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and clean model for billing save you from situations where fast fixes somehow turn into big tabs. Progent's skill at disposing of problems quickly results in your company conserving cash.
Progent's Online Service Technologies
Over the years, Progent has developed an arsenal of optimized technologies and proven methodologies that ensure the highest level of efficiency for online engineering help and repair for small business IT systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access allows the consultants of Progent's remote service group to interface to your company's computer system without violating system security.
Progent's proprietary customer support database application includes thorough records for the support that Progent's clients have received. Progent's team consultants have access to the history of all help rendered to each customer by every engineer. This database of issues and resolutions is organized as an easily accessible support database that permits Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's advanced certifications and close associations with major industry leaders such as Cisco and Microsoft permit access to other extensive support databases and permit quick access to vendors' in-house product engineers so Progent's remote consulting experts are able to find the most efficient resolutions in the least time.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone services in Minneapolis or anywhere in Minnesota or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.
Online Technical Support Services Offered Progent
Progent's phone-based support engineers offer advanced credentials in a comprehensive set of products and technologies. This wide range of technical skills allows Progent's consultants to handle practically any problem that may crop up in a small business network. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To support clients with mixed-platform networks, Progent also provides the support of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Online services Offered by Progent to small businesses in Minneapolis and throughout the state of Minnesota include:
Special Support Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services address a broad range of information technology including system architecture, email systems, network and process security, UNIX and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy management, and transitioning from legacy systems to the latest Microsoft Windows or Linux environments. Progent's group-oriented approach to resolving network issues enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can offer emergency remote assistance for troubleshooting anomalies within UNIX/Linux networks based on leading variants of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for networking consultants, and indicates a consultant's network technology knowledge at the master level. Cisco CCIEs know how to handle the most intractable challenges encountered in network infrastructure planning, installation, maintenance, protection, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or locating program patches. CCIEs provide excellent cost-effectiveness because their depth of expertise enables them to find solutions for even the most complex problems rapidly. In many instances, less experienced engineers can struggle for many hours or days with the same problems that a CCIE can resolve in a few minutes.
Few support organizations make Cisco CCIEs available to help small and medium sized companies. Progent can provide quick phone contact with a Cisco authorized CCIE so you can get immediate help for serious network problems that are crippling business efficiency but are beyond the experience of your regular computer maintenance personnel. Progent's Cisco-qualified CCIE engineers can tie into your computer system by means of the latest remote troubleshooting tools in order to provide fast, secure, and economical analysis and repair.
Progent's CCIEs can provide expertise in the entire range of Cisco's popular selection of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Authorized MS Windows Expertise
Progent's Microsoft-certified online service experts offer network repair and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of support engineers who can help you with a wide variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server application development,
Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Communications Server troubleshooting, Forefront TMG management and ISA Server migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full range of remote PC desktop consulting and support services such as Microsoft Windows 7 migration help, upgrading to 64-bit desktop applications, configuring Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified System Security Specialists
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a variety of security services that can bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Windows network against assaults or help your company to clean up rapidly following a damaging penetration. Security consulting services offered by Progent cover thorough network security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; quick recuperation from malicious attacks; installing firewalls; building secure architectures for off-site and mobile connectivity; guarding your email system from spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting to help companies of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine local resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent offers the services of seasoned online consulting professionals for special projects that small businesses often request. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology allows clients to execute critical projects within budget and on schedule. Progent's special online engineering services include:
How Your Minneapolis Company Can Contact Progent's Online Support Experts
Call Center Support
Progent's Call Center programs for small and midsize companies with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are designed for small businesses who lack the money or time to build and maintain an internal Help Desk Call Center but who need fast communication with an efficient Help Desk with proficient phone support plus the technical depth to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a transparent addition to your established Help Desk team. Progent's Virtual Call Center can operate as an escalation resource to handle the toughest technical challenges, or be available in those situations when your other support engineers are overwhelmed.
Progent's Call Center consulting services can assist you in creating an efficient new Call Center or revamping your established one, identifying or customizing Call Center software to handle the particular demands of your corporation, or adding occasional online staff to reinforce your internal Help Desk group during demanding events like software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk staff of experienced network professionals gives your clients in Minneapolis or anywhere in the state of Minnesota fast communication with a large support group with years of background providing phone help and remote repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk recognition as a significant enabler of business success, and Progent's goal is to resolve rather than merely report network issues.
Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts Team offers phone-based professional engineering support and training in specific application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for popular Microsoft business applications such as CRM, MS Office Project, MS Word, and Microsoft Excel. To read more information on Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac experts can nurture the artistic aspect of Apple Mac environments by delivering phone-based help support and education in graphics, audio, and video. Progent's consultants can provide expertise in a range of Macintosh programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special jobs like scanning or digitizing audio or video or setting up an audio/video post production lab.
Online Network Monitoring Support
Progent can provide businesses in Minneapolis, or anywhere in the state of Minnesota, remote network monitoring services powered by MS Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so your IT maintenance is proactive rather than reactive. By anticipating emerging issues before they expand into full-scale emergencies, automated monitoring can avoid disruptive and expensive service breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks powered by a variety of platforms.
To contact Progent about urgent remote help with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent.