Greater Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Greater Twin Cities Metro Area
Fast Online Help for Minneapolis IT Networks
For businesses located in Minneapolis or anywhere in Minnesota, Progent provides remote support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to solve complex networking issues, as well as the services of CISSP-accredited security experts to handle high-level security design and diagnostic issues.
Progent's online support engineers offer excellent leverage because they have the real-world experience and are equipped with the sophisticated technology required to resolve the majority of information system issues rapidly. This reduces immediate costs since solutions accumulate fewer billable minutes. Online support also avoids the expense of dispatching a consultant to your site. Your organization benefits additionally in indirect costs by reducing or eliminating system downtime and associated costs resulting from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote consulting experience is particularly valuable for organizations that rely on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.
Progent's pricing model for remote support is designed to stretch your IT service investment. Progent charges per minute for phone assistance, so you owe only for the support that you receive. Unlike typical remote service firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing eliminate situations where speedy. minor repairs manage to turn into major bills. Progent's skill at solving technical issues quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of customized technologies and proven methodologies which permit the maximum level of efficiency for remote engineering help and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's online support team to connect to your environment without breaching corporate security.
Progent's sophisticated service reporting application stores comprehensive documentation for the support that Progent's clients have been provided. Progent's team engineers have access to the history of services provided to every Progent customer by every consultant. This archive of issues and responses is structured as a quickly searchable support knowledge base that enables Progent's online support experts to share their experiences company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and close relationships with key industry leaders including Cisco and Microsoft make available additional extensive technical databases and permit priority response from manufacturers' internal engineering staff so Progent's online consulting specialists can arrive at the best resolutions in the least time.
Remote support provided by Progent to clients in Minneapolis and anywhere in the state of Minnesota include:
Certified Windows Experts
Progent's Microsoft-qualified online service professionals offer computer system repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help you with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2013 design,
Microsoft Skype for Business Server planning and deployment support, Lync Server integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of cost-effective PC desktop support services to help your business to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking professionals, and validates a person's networking skills at the expert level. Cisco CCIEs can handle the most challenging challenges associated with network infrastructure design, deployment, management, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS network administration tools and developing alternate approaches or locating software patches. CCIEs are an exceptional value since their broad expertise enables them to find solutions for problems quickly. In many cases, less qualified service providers can wrestle for many hours or even days with identical problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network using advanced on-line support technology in order to perform fast, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide help for all of Cisco's popular family of connectivity products by delivering consulting services such as:
CISSP and ISSAP Qualified Network Security Engineers
Progent's accredited CISM and CISSP security and compliance consultants can provide a variety of system protection services to strengthen the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to clean up rapidly after a damaging penetration. Security support services available from Progent include: comprehensive information security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from malicious attacks; installing firewalls; establishing secure architectures for remote and mobile connectivity; protecting your messaging infrastructure from spam and directory harvest attacks; and initiating 24x7 network monitoring.
Progent offers expert online consulting to help businesses of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that combine on-premises resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable runbook for recovering applications and services rapidly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for administering private and public cloud and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online consulting services to cover a wide array of information technologies such as system infrastructure, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy administration in networks that combine Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service costs.
Important Linux platforms for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the world's top corporations. Progent's ProSight suite of network monitoring and management services addresses all key facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack progression including filtering, identification, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to provide centralized management and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, optimize and debug their networking appliances like switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The interview is intended to assess your organization's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup system that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology programs. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these special areas of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Minneapolis Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Help Desk support programs for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who lack the budget to support an internal Help Desk but who want quick response from a dependable Help Desk with professional telephone support plus the ability to escalate complex trouble tickets to high-level engineers.
Progent's Call Center consulting services can support you in establishing an effective new Help Desk Call Center or revamping your established one, evaluating or modifying Help Desk software products to address the particular needs of your corporation, or providing temporary online staff to work with your existing Help Desk Call Center team to deal with high-demand situations like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Call Center staff of experienced network consultants gives your clients in Minneapolis or anywhere in the state of Minnesota quick access to an efficient network service resource with years of background delivering phone help and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk perception as a key enabler of business productivity, and Progent's policy is to fix rather than simply annotate IT issues.
- Applications Support: Education, Customization, and Integration
Progent's Applications Consulting staff offers online advanced consulting expertise and education in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Minneapolis, or anywhere in the state of Minnesota, online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your business so your network maintenance is proactive rather than reactive. By anticipating looming trouble spots before they evolve into downtime, proactive monitoring can avoid inconvenient and expensive service failures. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or networks powered by a combination of operating systems.
To contact Progent about urgent online support with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Minneapolis or throughout the state of Minnesota, Progent's phone-based computer support specialists are ready to provide professional and economical IT help the moment your organization needs it. More than 15 years of delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix network problems rapidly while eliminating the expense and lost productivity associated with in-person service visits.
Even if your Minneapolis organization has a local freelance consultant or maintains a full time IT staff that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent virtual extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to deal with sudden network crises or especially complicated integration problems.
Features of Progent's Remote Computer Support for Minneapolis
Progent's phone help, Internet-based troubleshooting, system security expertise, and system administration services offer offices in Minneapolis or throughout the state of Minnesota the greatest leverage for your IT budget. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk Call Center services and system management, Progent's experts can provide your company world class network support while permitting you to avoid the cost and hassle of carrying a full-service internal IT organization. Highlights of Progent's online help program include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to offices in Minneapolis and is also ideal for customers in more remote regions of Minnesota that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has the advantage of a wide range of Microsoft support tools, technical information, and continuing education.
- Per Minute Billing to Minimize Costs
Progent offers remote help on a per-minute billing plan, so you are billed only for the support you use. Progent has no minimum charge for phone service and imposes no monthly retainer for support services provided during regular working hours. This saves you from facing big invoices for routine repairs.
- Availability of Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco can provide the services of authorized specialists with skill in planning, implementing, and supporting networking environments powered by Cisco technology. Progent can provide a CCIE or CCNP to help you build fast, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Group
Progent's basic support offerings consist of system integration, Microsoft Exchange expertise, system security planning, and Help Desk Call Center support. Progent's Experts Team can provide in-depth consulting support for critical application areas. Support offered by the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Training
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle DBA Services and Software Development
MySQL Database Administration and Software Design
Apple Mac Support
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a full service one-stop resource for network generalists and specialists, Progent can tailor fast, cost-effective, and thorough IT solutions that match the special needs of your company.
- Sophisticated Online Connectivity Software
Protected online access permits Progent's support experts to observe precisely what your customers see. This makes it possible to find quick fixes to issues that could otherwise require a costly onsite visit. Cutting-edge remote connectivity tools and experienced technicians combine to allow Progent to resolve most IT problems quickly and economically. Progent is an industry leader in offsite support and automated network analysis.
- Support for Popular VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- Round-the-Clock Service for High System Uptime
For offices with line-of-business applications, Progent can provide optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum network availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed specifically for budget-constrained businesses whose workers need immediate access to a Help Desk service with expert phone support and full escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT background, fine tuned support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Start Getting Remote Network Help from Progent?
- Certified Expertise in Microsoft's Full Family of Server Platforms
Progent offers world-class expertise for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Microsoft Windows Server 2008 upgrades, Windows 2003 maintenance, MS Exchange Server 2016 migration, Exchange 2013 consulting, Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person help per minute. Consequently, you owe only for received services. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services provided during regular working hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you will not be tempted to allow simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their scope, Progent can focus on providing high-value services where Progent has few competitors. Companies who work with trusted freelance service providers or who employ in-house support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few support companies to provide round-the-clock system monitoring services powered by MS Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they cause downtime, system monitoring can save your IT network from stressful and expensive availability losses.
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.