Immediate Remote Support for Minneapolis IT Networks
For organizations located in Minneapolis or anywhere in Minnesota, Progent provides online technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with complex networking issues, as well as the assistance of CISSP-accredited security experts to handle advanced security design and diagnostic jobs.
Progent's remote technical support experts offer exceptional value due to the fact that they have the practical background and have access to the advanced tools required to resolve most network issues quickly. Efficient support reduces immediate expenses because service calls use up minimal billable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your organization benefits additionally in incidental expenses by minimizing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote technical support experience is especially helpful in environments that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.
Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you owe only for the support that you actually get. Unlike typical remote support organizations, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and simple model for billing prevent scenarios where speedy. minor repairs manage to end up as substantial tabs. Progent's penchant for solving problems efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of optimized tools and proven methodologies that promote the maximum degree of effectiveness for remote technical support and repair for information networks of any size. Progent provides protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to communicate with your company's network remotely without compromising system security.
Progent's sophisticated technical support reporting system maintains thorough documentation for all support that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of services delivered to every customer by any engineer. This database of issues and responses is structured as an easily exploitable internal knowledge base that enables Progent's online support professionals to communicate their experiences with the whole team to ensure that the value of Progent's support services improves daily. Progent's advanced accreditations and close associations with important technology companies including Cisco and Microsoft make available other massive support knowledge bases and allow quick response from vendors' internal product engineers so Progent's remote consulting experts are able to determine the best resolutions quickly.
Remote support provided by Progent to companies in Minneapolis and anywhere in the state of Minnesota include:
Authorized MS Windows Expertise
Progent's Microsoft-premier online support professionals can deliver computer system repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help you with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration support, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop consulting and support services to assist you business to install, configure, repair, and administer workstations and laptops based on Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 integration support as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the premier accreditation for networking consultants, and indicates a person's technical knowledge at the expert level. CCIEs can handle the most complex problems occurring in network infrastructure planning, integration, administration, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS Software network management tools and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs represent an excellent value because their broad expertise enables them to solve problems quickly. In common instances, less qualified engineers can struggle for many hours or even days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE engineers can connect to your computer system using state-of-the-art remote support tools in order to perform efficient, safe, and affordable analysis and repair.
Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area
Progent's CCIEs can provide consulting for the entire range of Cisco's industry-leading family of connectivity products. Cisco networking support provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting and support, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco VoIP phones and IP video phones support and Cisco wireless IP phones configuration, Cisco Meraki wireless AP layout and configuration, Aironet APs engineering support, Cisco wireless controllers consulting, Cisco VPN and Network Security engineering expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide online and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection services that can enhance the immunity of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or help you to clean up rapidly following a serious penetration. Security consulting services available from Progent cover comprehensive network security and compliance assessment utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious assaults; setting up firewalls; establishing safe architectures for off-site and mobile communication; guarding your email infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting to help businesses of all sizes connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that utilize physical IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable runbook for recovering services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and fixes and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online support services to address a wide spectrum of information technologies including network infrastructure, email solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy management in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-based solutions. Progent's group-based methodology for resolving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency remote help analyzing anomalies within UNIX/Linux systems powered by leading versions of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's top enterprises. Progent's ProSight line of network monitoring and management services covers all key facets of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT staff and your Progent consultant so that all potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract information technology programs. Billing rates for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these special fields of computer technology enables clients to execute major projects economically and on time. Progent's project-based online consulting solutions include:
How Your Minneapolis Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk service options for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation platform for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center staff of experienced information technology experts gives your workers in Minneapolis or anywhere in the state of Minnesota rapid assistance from an effective network service group with years of background providing phone help and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk recognition as a major enabler of company performance, and Progent's intent is to resolve instead of just record network problems.
- Applications Support: Training, Programming, and Integration
Progent's Applications Consulting staff offers phone-based advanced engineering support and education in specific application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Minneapolis, or anywhere in the state of Minnesota, online IT infrastructure monitoring by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your business so your IT support is proactive and automated. By detecting potential issues before they expand into crashes, automated monitoring can minimize disruptive and costly service breakdowns. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks that support a combination of OS platforms.
To contact Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Minneapolis or throughout the state of Minnesota, Progent's online network support specialists can provide effective and economical IT support whenever your company has to have it. Long experience offering online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access tools to fix IT problems rapidly while avoiding the cost and lost productivity associated with on-site service visits.
Even if your Minneapolis company has a regular independent support technician or employs a full time IT staff that can handle common network issues, Progentís Microsoft certified engineers can provide an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either lack the time or the knowledge to resolve sudden system crises or especially challenging integration projects.
Details of Progent's Remote Network Services for Minneapolis
Progent's online support, Internet-based repair, network security expertise, and system administration services offer businesses in Minneapolis or anywhere in the state of Minnesota the greatest leverage for your support budget. Whether you need one-time telephone help and Internet-based troubleshooting or full-time Help Desk support and system administration, Progent's experts can provide your organization enterprise-level IT support while allowing you to eliminate the cost and administration overhead of running a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Minneapolis and is also ideal for networks in more remote regions of Minnesota that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a broad selection of Microsoft support tools, technical databases, and on-going education.
- Per Minute Billing to Reduce Expenses
Progent provides online support on a per-minute basis, so you pay only for the services you use. Progent requires no minimum fee for phone service and asks for no monthly retainer for support services provided during regular working hours. This protects you from facing big bills for simple repairs.
- Availability of Cisco Network Infrastructure Experts
Progent's registered experts for Cisco offers the services of on-staff professionals with experience in planning, implementing, and supporting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core consulting offerings consist of technology integration, Microsoft Exchange expertise, network security design, and Help Desk sharing services. Progent's Application Experts Team offers world-class consulting expertise for critical application areas. Support available from the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project Expertise
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Database Administration and Software Programming
MySQL Project Management and Application Development
Amazon MWS Software Design and Programming
By offering a full service one-stop source for IT generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that align with the specific requirements of your company.
- State of the Art Online Connectivity Software
Secure online access permits Progent's support professionals to see precisely what your users see. This makes it easier to produce fast solutions to problems that might otherwise require a costly personal service call. Sophisticated online connectivity software and experienced technicians combine to allow Progent to resolve most IT issues rapidly and economically. Progent is a pioneer in offsite support and automated system monitoring.
- Support for Mainstream VPN Products
Progent supports safe VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24x7 Support for High Network Availability
For companies with vital applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are intended especially for budget-conscious companies whose workers require immediate recourse to a Help Desk Call Center with expert telephone support and full escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT expertise, fine tuned support tools, and familiarity with enterprise networking allow companies to escape the pitfalls of excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Start Getting Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional background, in the trenches of IT service, performing a broad range of technical tasks for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting team. This means that you get not just world-class IT help, but also a support engineer with proven approaches for applying technical knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site visits by the minute. Consequently, you are billed only for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for support services provided during normal business hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for fast solutions so you won't be tempted to permit minor problems to fester.
- Full Records of Delivered Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local service organizations who provide scant documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service reports sent by every staff member to each customer. The practice of detailing and archiving support records allows more effective support and eliminates a variety of common problems such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, network monitoring can keep your information network from stressful and expensive availability losses.
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.