Fast Online Troubleshooting for Minneapolis Minnesota Information Networks
For companies located in Minneapolis Minnesota, Progent provides remote technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle challenging networking issues, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and diagnostic issues.
Progent's online technical support engineers provide excellent value because they possess the practical experience and have access to the advanced tools necessary to solve most network issues rapidly. This reduces immediate costs since service calls accumulate minimal chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization saves additionally with indirect expenses by reducing or eliminating network outages and associated costs due to business disruption, disgruntled clients, idle employees, and distracted executives. Progent's extensive remote consulting expertise is especially valuable in environments that rely on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are billed exclusively for the support that you receive. In contrast to typical remote support companies, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and simple model for billing do away with situations where speedy. minor solutions manage to end up as big bills. Progent's skill at solving technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of optimized technologies and field-proven processes that allow the maximum degree of efficiency for remote consulting and troubleshooting for IT networks of any size. Progent provides protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's Technical Response Center to link to your company's computer system without breaching corporate security.
Progent's sophisticated technical support reporting application stores thorough documentation of all service that Progent's clients have received. Progent's authorized consultants have the benefit of the history of services delivered to each Progent client by any consultant. This archive of anomalies and repairs is structured as a conveniently exploitable proprietary knowledge base that permits Progent's online technical experts to share their knowledge with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's extensive list of certifications and working relationships with important vendors such as Cisco and Microsoft make available additional vast support databases and permit fast response from manufacturers' internal product engineers with the result that Progent's online consulting experts are able to determine optimal resolutions quickly.
Remote support provided by Progent to customers in Minneapolis Minnesota include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online support experts can deliver computer problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help you with a broad variety of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective desktop consulting and support services to assist you company to deploy, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services include offering Microsoft Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network consultants, and indicates an individual's networking knowledge at the expert level. CCIEs can handle the most challenging issues associated with network planning, integration, management, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program patches. CCIEs offer excellent value since their broad experience allows them to find solutions for problems rapidly. In common instances, less seasoned service providers can struggle for many hours or days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can tie into your computer system via sophisticated on-line support tools to provide efficient, secure, and affordable diagnosis and repair.
Minneapolis-St Paul Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in Minneapolis-St Paul Metro Area
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's popular family of connectivity appliances. Cisco infrastructure consulting provided by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki wireless access point planning and configuration, Cisco Aironet APs planning and integration help, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Integration services, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of system protection solutions to strengthen the immunity of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help you to clean up rapidly after a serious penetration. Security consulting services offered by Progent cover comprehensive network security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from malicious assaults; setting up firewalls; building safe mechanisms for off-site and mobile communication; guarding your messaging infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Progent offers advanced online consulting services to help businesses of all sizes connect their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that combine physical resources as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable process for restoring services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to cover a broad array of computer technologies including system architecture, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in environments that include Linux with Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux solutions. Progent's team-based methodology for resolving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can provide urgent online help analyzing anomalies within UNIX/Linux systems based on popular versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by some of the world's top enterprises. The ProSight line of outsourced network management services covers all key aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the complete malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of vital files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent consultant so any looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Billing charges for longer-term consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these important areas of computer technology enables customers to complete major projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Minneapolis Business Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Help Desk service offerings for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most problems.
Progent's Help Desk consulting services can guide you in creating an effective new Call Center or revamping your established one, evaluating or enhancing Help Desk Call Center software products to address the unique needs of your business, or providing temporary phone support personnel to work with your existing Call Center resources to handle high-demand scenarios such as software transitions, mass updates, or rolling out new applications.
Progent's Call Center team of veteran information technology professionals provides your clients in Minneapolis Minnesota immediate communication with a dependable network service resource with years of experience delivering phone help and remote repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center recognition as a solid enabler of business success, and Progent's intent is to resolve instead of just report IT problems.
- Applications Support: Training, Customization, and Integration
Progent's Applications Experts Team offers remote and in-depth consulting expertise and training in special application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, customization, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, customization, and education services, see Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers organizations in Minneapolis Minnesota remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so your network support is proactive rather than reactive. By uncovering emerging trouble spots before they result in full-scale emergencies, system monitoring can minimize disruptive and expensive service breakdowns. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that incorporate a combination of OS platforms.
To get in touch with Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Minneapolis Minnesota, Progent's online computer support engineers are ready to deliver professional and affordable system help the moment your business requires it. More than a decade of offering online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine remote access technology to repair IT problems rapidly while avoiding the cost and lost time that comes with on-site support calls.
Even if your Minneapolis organization deals with a regular freelance support technician or employs an in-house organization that know how to deal with common network issues, Progentís Microsoft certified engineers can offer a convenient and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the time or the experience to handle unexpected system crises or particularly complicated integration projects.
Details of Progent's Online Network Support for Minneapolis Minnesota
Progent's online help, Internet-based repair, system security consulting, and system management services offer companies in Minneapolis Minnesota unparalleled leverage for your IT budget. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk support and network management, Progent's professionals can provide your office world class IT support while allowing you to eliminate the expense and hassle of running a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Minneapolis Minnesota and is also ideal for customers in geographic regions that have a limited supply of consultants with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Partner consulting company, Progent has access to a broad range of Microsoft support utilities, service information, and continuing training.
- By the Minute Billing to Reduce Costs
Progent provides online help on a minute-by-minute billing plan, so you are charged only for the support you receive. Progent has no minimum fee for phone service and requires no monthly subscription fee for services delivered during normal business hours. This saves you from facing big invoices for quick repairs.
- Access to Cisco Network Architecture Specialists
Progent's registered experts for Cisco can provide the services of authorized professionals with experience in planning, implementing, and managing networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's core consulting offerings consist of system integration, MS Exchange Server expertise, system security planning, and shared Help Desk services. Progent's Experts group offers world-class consulting expertise for specific application areas. Support available from the Application Experts Team covers:
Dynamics GP Support and Programming
Microsoft Project Training
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and SQL Server 2014 Software Development and Troubleshooting
Oracle DBA Services and Application Development
MySQL DBA Services and Application Programming
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a full service centralized resource for IT generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough IT solutions that address the special needs of your company.
- Sophisticated Remote Connectivity Software
Secure remote connectivity allows Progent's service experts to see exactly what your customers see. This makes it easier to produce quick fixes to issues that could otherwise demand an expensive onsite service call. State-of-the-art remote connectivity software and expert engineers together enable Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in online support and remote system monitoring.
- Support for Mainstream VPN Gateways
Progent supports secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24-hour Support for Maximum Network Uptime
For businesses with line-of-business applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk Call Center programs are designed especially for budget-constrained businesses whose clients need immediate recourse to a Help Desk Call Center with effective phone support and full escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical background, fine tuned remote support tools, and understanding of corporate IT allow offices to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Start Getting Remote Technical Help from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Server Platforms
Progent offers in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 support, Microsoft Windows 2003 Server upgrades, Microsoft Exchange Server 2019 integration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person visits by the minute. Consequently, you pay exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you will not be forced to permit minor problems to fester.
- Full Records of IT Services
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service firms who provide minimal documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by each consultant to each customer. The practice of detailing and organizing support activity results in more efficient service and avoids a slew of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your IT network from painful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.