Greater Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Greater Twin Cities Metro Area
Fast Online Help for Minneapolis IT Networks
For organizations in Minneapolis or anywhere in Minnesota, Progent provides remote help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified engineers have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking issues, plus the services of CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting issues.
Progent's remote support engineers provide excellent value due to the fact that they have the practical background and are equipped with the sophisticated tools needed to solve the majority of information system issues rapidly. This reduces immediate costs because service calls use up minimal billable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization saves even more with incidental costs by minimizing or avoiding network outages and related losses resulting from business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's advanced online technical support experience is especially important for organizations that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be useful.
Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to many online support organizations, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and simple model for billing do away with scenarios where fast repairs somehow turn into large tabs. Progent's penchant for solving technical issues quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of customized technologies and field-tested methodologies which permit the maximum degree of efficiency for online consulting and troubleshooting for computer networks of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's Technical Response Center to communicate with your company's network without violating corporate security.
Progent's sophisticated customer support reporting system maintains detailed records of the service that Progent's customers have received. Progent's staff service personnel have access to the details of assistance delivered to each Progent customer by every engineer. This archive of trouble tickets and resolutions is organized as a readily accessible proprietary knowledge base that enables Progent's online support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft open up additional extensive technical support databases and permit fast response from vendors' internal product engineers with the result that Progent's remote service specialists can come up with the best resolutions quickly.
Remote support services available from Progent to companies in Minneapolis and throughout the state of Minnesota include:
Authorized Windows Experts
Progent's Microsoft-certified online support experts can provide computer troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2013 application development,
Skype for Business planning and deployment consulting, Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable PC desktop support services to help your company to install, integrate, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 migration help plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for networking consultants, and indicates a person's networking knowledge at the master level. Cisco CCIEs know how to resolve the most difficult problems surrounding network infrastructure planning, installation, management, compliance, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS Software network administration utilities and developing workarounds or locating program patches. Cisco qualified CCIEs provide excellent value since their broad expertise enables them to fix problems rapidly. In common cases, less qualified consultants can wrestle for hours or even days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your environment via advanced remote support tools in order to provide fast, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling selection of infrastructure devices. Cisco technology consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch support, Cisco Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Access Points engineering expertise, Cisco WiFi controllers support Services, Cisco VPN and Network Security engineering expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's certified CISM and CISSP security and compliance experts offer a variety of security services to improve the defenses of your Windows, Apple macOS and OS X, Linux network against attacks or help you to clean up rapidly following a serious breach. Security solutions available from Progent cover in depth data security and compliance audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recovery from virus and worm assaults; installing firewalls; designing safe architectures for remote and mobile access; securing your messaging infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting to help businesses of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that combine physical resources as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud migration support services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for restoring applications and services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm full service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online consulting services to address a wide range of computer technologies such as network architecture, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy management in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with migration from legacy applications to MS Windows or Linux environments. Progent's group-oriented methodology for resolving network issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can offer emergency phone-based help resolving problems affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the industry's top corporations. The ProSight portfolio of IT management outsourcing services addresses all critical facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the entire threat progression including filtering, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup system that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows customers to execute critical projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Minneapolis Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Help Desk support programs for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are designed for businesses who lack the resources to create an internal Call Center but who want fast response from a reliable Help Desk Call Center with professional phone assistance plus the technical depth to escalate complex trouble tickets to advanced consultants.
Progent's Help Desk Call Center consulting services can support you in creating an effective new Help Desk or enhancing your current organization, identifying or modifying Help Desk software products to meet the special requirements of your company, or providing temporary online personnel to supplement your internal Help Desk Call Center resources to deal with unusually busy events like software transitions, major updates, or rolling out brand new business software.
Progent's Call Center team of seasoned network consultants provides your customers in Minneapolis or anywhere in the state of Minnesota instant assistance from an effective support resource with substantial background providing phone help and online repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center perception as a significant contributor to business productivity, and Progent's aim is to solve rather than simply track IT issues.
- Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Group can supply phone-based advanced consulting expertise and education in specific application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Minneapolis, or anywhere in the state of Minnesota, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can customize SCOM for your business so that your IT maintenance is proactive rather than reactive. By spotting potential trouble spots before they expand into full-scale emergencies, automated monitoring can ward off stressful and expensive information system breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems based on a variety of platforms.
To get in touch with Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Minneapolis or anywhere in the state of Minnesota, Progent's online network support engineers can provide effective and economical IT help whenever your business has to have it. Long experience offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix network problems rapidly while eliminating the expense and lost productivity associated with on-site service visits.
Even if your Minneapolis office deals with a regular independent consultant or maintains a full time IT staff that can deal with day-to-day network problems, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to solve unexpected network crises or particularly complicated integration projects.
Features of Progent's Online Network Services for Minneapolis
Progent's online support, remote troubleshooting, network security expertise, and system administration services give businesses in Minneapolis or anywhere in the state of Minnesota unparalleled leverage for your support investment. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk Call Center services and system administration, Progent's experts can provide your organization world class IT support while allowing you to eliminate the cost and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Qualified Experts
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to companies in Minneapolis and is also ideal for customers in more remote areas of Minnesota that lack consultants with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a wide range of Microsoft support utilities, technical information, and continuing education.
- By the Minute Billing to Minimize Expenses
Progent provides remote help on a minute-by-minute billing plan, so you pay only for the services you use. Progent requires no minimum fee for phone service and asks for no monthly retainer for services provided during regular business hours. This protects you from paying big invoices for quick fixes.
- Availability of Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco offers the services of on-staff specialists who have skill in designing, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and protected connectivity for local and remote networking.
- Application Experts Team
Progent's core consulting offerings consist of system integration, Microsoft Exchange Server consulting, system security planning, and Help Desk Call Center support. Progent's Experts Team offers world-class consulting support for specific business applications. Help available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project Expertise
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Business Information (BI) Reporting Consulting and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle DBA Services and Application Programming
MySQL Management and Application Programming
Amazon Marketplace Web Service Programming
By offering a convenient centralized source for IT generalists and application experts, Progent is able to tailor timely, affordable, and thorough information technology solutions that address the specific needs of your company.
- State of the Art Remote Connectivity Software
Protected online access permits Progent's support professionals to observe exactly what your users see. This makes it possible to find quick fixes to problems that might otherwise require an expensive onsite service call. State-of-the-art remote connectivity tools and experienced technicians combine to allow Progent to repair most IT problems quickly and economically. Progent is an industry leader in online troubleshooting and automated network tracking.
- Support for Leading VPN Products
Progent can provide safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24-hour Service for Maximum System Uptime
For offices with mission-critical applications, Progent offers optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended especially for budget-conscious businesses whose workers require immediate recourse to a Help Desk Call Center with effective phone support and full escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical background, fine tuned support software, and familiarity with enterprise networking enable companies to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Begin Getting Online Network Support from Progent?
- Certified Knowledge of Microsoft's Full Range of Server Platforms
Progent offers world-class support for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 R2 upgrades, Windows Server 2003 maintenance, MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for online support and on-site visits per minute. Consequently, you owe only for received support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for services delivered during normal working hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you will not be forced to permit simple problems to fester.
- Full Records of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or local service organizations who offer minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports transmitted by each staff member to each customer. The practice of detailing and organizing support activity results in more efficient support and avoids a variety of common problems such as when a service customer is effectively held captive to a consultant who wonít let go of vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to provide 24x7 system tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, system monitoring can save your IT network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.