Immediate Remote Support for Minneapolis IT Networks
Urgent Remote Technical Support for Minneapolis SystemsFor organizations located in Minneapolis or anywhere in Minnesota, Progent provides online technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with complex networking issues, as well as the assistance of CISSP-accredited security experts to handle advanced security design and diagnostic jobs.

Progent's remote technical support experts offer exceptional value due to the fact that they have the practical background and have access to the advanced tools required to resolve most network issues quickly. Efficient support reduces immediate expenses because service calls use up minimal billable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your organization benefits additionally in incidental expenses by minimizing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote technical support experience is especially helpful in environments that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you owe only for the support that you actually get. Unlike typical remote support organizations, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and simple model for billing prevent scenarios where speedy. minor repairs manage to end up as substantial tabs. Progent's penchant for solving problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of optimized tools and proven methodologies that promote the maximum degree of effectiveness for remote technical support and repair for information networks of any size. Progent provides protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to communicate with your company's network remotely without compromising system security.

Progent's sophisticated technical support reporting system maintains thorough documentation for all support that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of services delivered to every customer by any engineer. This database of issues and responses is structured as an easily exploitable internal knowledge base that enables Progent's online support professionals to communicate their experiences with the whole team to ensure that the value of Progent's support services improves daily. Progent's advanced accreditations and close associations with important technology companies including Cisco and Microsoft make available other massive support knowledge bases and allow quick response from vendors' internal product engineers so Progent's remote consulting experts are able to determine the best resolutions quickly.

Remote support provided by Progent to companies in Minneapolis and anywhere in the state of Minnesota include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's top enterprises. Progent's ProSight line of network monitoring and management services covers all key facets of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT staff and your Progent consultant so that all potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract information technology programs. Billing rates for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these special fields of computer technology enables clients to execute major projects economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service options for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation platform for handling service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Call Center staff of experienced information technology experts gives your workers in Minneapolis or anywhere in the state of Minnesota rapid assistance from an effective network service group with years of background providing phone help and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk recognition as a major enabler of company performance, and Progent's intent is to resolve instead of just record network problems.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting staff offers phone-based advanced engineering support and education in specific application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Minneapolis, or anywhere in the state of Minnesota, online IT infrastructure monitoring by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your business so your IT support is proactive and automated. By detecting potential issues before they expand into crashes, automated monitoring can minimize disruptive and costly service breakdowns. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks that support a combination of OS platforms.
How Your Minneapolis Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Minneapolis or throughout the state of Minnesota, Progent's online network support specialists can provide effective and economical IT support whenever your company has to have it. Long experience offering online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access tools to fix IT problems rapidly while avoiding the cost and lost productivity associated with on-site service visits.

Even if your Minneapolis company has a regular independent support technician or employs a full time IT staff that can handle common network issues, Progentís Microsoft certified engineers can provide an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either lack the time or the knowledge to resolve sudden system crises or especially challenging integration projects.

Details of Progent's Remote Network Services for Minneapolis
Progent's online support, Internet-based repair, network security expertise, and system administration services offer businesses in Minneapolis or anywhere in the state of Minnesota the greatest leverage for your support budget. Whether you need one-time telephone help and Internet-based troubleshooting or full-time Help Desk support and system administration, Progent's experts can provide your organization enterprise-level IT support while allowing you to eliminate the cost and administration overhead of running a full-service internal IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT expertise, fine tuned support tools, and familiarity with enterprise networking allow companies to escape the pitfalls of excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional background, in the trenches of IT service, performing a broad range of technical tasks for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting team. This means that you get not just world-class IT help, but also a support engineer with proven approaches for applying technical knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site visits by the minute. Consequently, you are billed only for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for support services provided during normal business hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for fast solutions so you won't be tempted to permit minor problems to fester.

  • Full Records of Delivered Services
    Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local service organizations who provide scant documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service reports sent by every staff member to each customer. The practice of detailing and archiving support records allows more effective support and eliminates a variety of common problems such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, network monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Start Getting Remote Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.