Fast Online Support for Minneapolis IT Networks
For organizations in Minneapolis or anywhere in Minnesota, Progent provides remote support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, plus the services of CISSP-certified security experts to help with advanced security design and diagnostic jobs.
Progent's online support engineers offer excellent value because they possess the real-world background and have access to the advanced technology needed to solve the majority of network problems quickly. Efficient support lowers immediate costs because service calls accumulate minimal billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your company benefits even more in indirect costs by minimizing or eliminating system downtime and related costs due to business disruption, upset clients, idle employees, and de-focused management. Progent's extensive online consulting know-how is especially important for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.
Progent's billing policy for remote support is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are billed just for the services that you receive. Unlike typical remote service companies, Progent asks for no startup fee or minimum payments. Progent's per-minute billing unit and simple policy for billing save you from scenarios where quick solutions somehow turn into major bills. Progent's skill at disposing of technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized technologies and field-proven processes which allow the maximum level of efficiency for remote engineering help and repair for computer systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's online support team to access your company's system without compromising system security.
Progent's sophisticated customer support reporting application stores detailed records of the service that Progent's customers have been provided. Progent's team engineers have the benefit of the records of support rendered to each Progent client by any Progent engineer. This archive of problems and solutions is organized as a quickly exploitable support knowledge base that permits Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support services grows daily. Progent's extensive list of certifications and close relationships with important vendors including Cisco and Microsoft make available additional massive support knowledge bases and allow priority response from manufacturers' in-house product engineers so Progent's remote service specialists can find optimal solutions in the least time.
Remote support services offered by Progent to businesses in Minneapolis and anywhere in the state of Minnesota include:
Certified MS Windows Experts
Progent's Microsoft-premier online support experts can deliver network troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server application development, SharePoint Server 2016 migration and hybrid integration expertise, Skype for Business migration support, Microsoft Lync Server 2013 management, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of affordable PC desktop support services to help your business to deploy, configure, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking engineers, and certifies a consultant's technical knowledge at the master level. Cisco CCIEs can handle the most challenging challenges surrounding network design, integration, management, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs represent an excellent value because their broad expertise permits them to fix problems quickly. In typical instances, less experienced engineers can struggle for many hours or days with identical problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can interface to your computer system using the latest remote troubleshooting tools in order to provide quick, secure, and economical diagnosis and remediation.
Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area
Progent's CCIEs can provide expertise in the complete line of Cisco's popular family of infrastructure products. Cisco networking support available from Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting and support services, Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP planning and set up, Cisco Aironet Wireless APs engineering expertise, Cisco WiFi controllers support Services, Cisco Security and VPN Setup and troubleshooting expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection solutions that can strengthen the safety of your Windows, Apple macOS and OS X, Linux network against attacks or help your business to clean up quickly following a serious breach. Security support services offered by Progent cover in depth data security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; rapid cleanup after virus and worm attacks; integrating firewalls; building safe architectures for remote and mobile communication; securing your email system against spam and DHA attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support to help businesses of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that combine physical resources along with public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide remote support services to address a wide array of information technologies including network infrastructure, email solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server economization and simplified administration in networks that combine Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from older systems to MS Windows or Linux environments. Progent's team-based methodology for solving technical problems promotes fast escalation, when required, to consultants with appropriate expertise to handle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers service costs.
Important Linux variants for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services intended to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the world's leading enterprises. The ProSight line of IT management outsourcing services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your organization's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup/recovery environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for special IT programs. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology allows customers to complete critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Minneapolis Business Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Help Desk Call Center support programs for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing services are intended for companies who don't have the resources to support an internal Call Center but who require fast access to a dependable Call Center with proficient telephone support as well as the expertise to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a seamless reinforcement of your established Helpdesk resources. Progent's Virtual Help Desk can serve as a an escalation alternative for the toughest technical challenges, or be ready in overflow circumstances when your regular resources are overwhelmed.
Progent's Help Desk team of seasoned network experts provides your customers in Minneapolis or anywhere in the state of Minnesota rapid assistance from a reliable technical support group with years of background providing phone support and online repair service for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk recognition as a significant contributor to business success, and Progent's intent is to fix and not merely document network issues.
- Applications Support: Education, Development, and Integration
Progent's Applications Experts Team can supply remote and in-depth consulting expertise and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Minneapolis, or anywhere in the state of Minnesota, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your environment so your IT support is proactive and automated. By exposing possible problems before they result in network outages, proactive monitoring can minimize disruptive and costly service crises. Progent can also utilize network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or systems that support multiple operating systems.
To contact Progent about emergency phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Minneapolis or anywhere in the state of Minnesota, Progent's online network support engineers are ready to deliver effective and affordable IT support whenever your business needs it. More than 15 years of offering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online access tools to repair computer problems quickly while avoiding the cost and lost time that comes with in-person support visits.
Even if your Minneapolis business relies on a local freelance consultant or maintains an in-house organization that know how to handle common network issues, Progentís Microsoft certified consultants can still offer an easy and transparent remote expansion of your local resources in cases when your regular IT support personnel either don't have the availability or the knowledge to deal with sudden system emergencies or particularly challenging integration problems.
Advantages of Progent's Network Help for Organizations in Minneapolis
Progent's online network troubleshooting services allow your Minneapolis business to enjoy the benefits of timely, expert IT support without the expense of maintaining a full-time IT staff. Your network will derive added business worth by becoming increasingly reliable, productive, and protected. Benefits to your business include:
- Seamless remote expansion of your on-site IT resources
With most businesses in Minneapolis or anywhere in Minnesota, local network support providers, whether consisting of independent consultants or a full-time maintenance staff, can take care of the majority of network issues. However, IT crises may strike when local resources are too busy or absent, and some problems may involve IT products that is unfamiliar to your onsite support people. In these situations, Progent's on-call service professionals offer a convenient, quick, and economical solution to supplement your regular help and to transfer useful knowledge to improve your ability to handle downstream issues locally.
- Less Dependence on Freelance Service Providers
For IT support, smaller organizations commonly depend on independent freelance consultants. Although freelance consultants carry smaller internal costs than larger service organizations and can often charge lower rates, they are often overbooked, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another client, sick, on vacation, or in training, the absence of fallback personnel may force your business to go without help during an emergency. As your business grows, network downtime and trouble with critical applications become more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides an on-call source of backup service expertise to insure your network stays up and running.
- Build a Scalable Foundation for Seamless Expansion
Businesses often start with an IT architecture created on a shoestring budget. Without a robust framework, slap-dash fixes can get piled onto a weak foundation. As a company grows, stability and expandability problems can impede the success of the organization. Such poorly designed systems need proper assessment, intelligent long-term planning, and extensive technical expertise to upgrade to a system infrastructure that can deliver the stable foundation to handle current business demands and ease future growth.
- Work with Solution Providers Rather Than Product Sellers
Smaller companies need advice and technical education to negotiate an increasingly complex array of technology options available for accelerating business growth and enhancing efficiency. These companies hardly need a network consultant who is motivated to resell a specific vendor's technology. Network consulting and product selling can result in a scenario where the proposed
solution is built around a predetermined technology rather than the genuine needs of a client. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to match technical expertise with the real interests of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of IT experience, refined remote support software, and familiarity with corporate IT enable businesses to avoid the limitations of excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Begin Getting Online Network Support from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Server Platforms
Progent can provide world-class expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for remote support and on-premises visits per minute. As a result, you are billed just for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services provided during regular working hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick fixes so you won't be forced to allow minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent has little competition. Companies who work with trusted freelance consultants or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, protected, and productive.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to provide round-the-clock system monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.