Fast Online Support for Minneapolis IT Networks
Immediate Phone Technical Support for Minneapolis SystemsFor organizations in Minneapolis or anywhere in Minnesota, Progent provides remote support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, plus the services of CISSP-certified security experts to help with advanced security design and diagnostic jobs.

Progent's online support engineers offer excellent value because they possess the real-world background and have access to the advanced technology needed to solve the majority of network problems quickly. Efficient support lowers immediate costs because service calls accumulate minimal billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your company benefits even more in indirect costs by minimizing or eliminating system downtime and related costs due to business disruption, upset clients, idle employees, and de-focused management. Progent's extensive online consulting know-how is especially important for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for remote support is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are billed just for the services that you receive. Unlike typical remote service companies, Progent asks for no startup fee or minimum payments. Progent's per-minute billing unit and simple policy for billing save you from scenarios where quick solutions somehow turn into major bills. Progent's skill at disposing of technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized technologies and field-proven processes which allow the maximum level of efficiency for remote engineering help and repair for computer systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's online support team to access your company's system without compromising system security.

Progent's sophisticated customer support reporting application stores detailed records of the service that Progent's customers have been provided. Progent's team engineers have the benefit of the records of support rendered to each Progent client by any Progent engineer. This archive of problems and solutions is organized as a quickly exploitable support knowledge base that permits Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support services grows daily. Progent's extensive list of certifications and close relationships with important vendors including Cisco and Microsoft make available additional massive support knowledge bases and allow priority response from manufacturers' in-house product engineers so Progent's remote service specialists can find optimal solutions in the least time.

Remote support services offered by Progent to businesses in Minneapolis and anywhere in the state of Minnesota include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services intended to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the world's leading enterprises. The ProSight line of IT management outsourcing services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your organization's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup/recovery environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for special IT programs. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology allows customers to complete critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing services are intended for companies who don't have the resources to support an internal Call Center but who require fast access to a dependable Call Center with proficient telephone support as well as the expertise to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a seamless reinforcement of your established Helpdesk resources. Progent's Virtual Help Desk can serve as a an escalation alternative for the toughest technical challenges, or be ready in overflow circumstances when your regular resources are overwhelmed.

    Progent's Help Desk team of seasoned network experts provides your customers in Minneapolis or anywhere in the state of Minnesota rapid assistance from a reliable technical support group with years of background providing phone support and online repair service for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk recognition as a significant contributor to business success, and Progent's intent is to fix and not merely document network issues.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts Team can supply remote and in-depth consulting expertise and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Minneapolis, or anywhere in the state of Minnesota, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your environment so your IT support is proactive and automated. By exposing possible problems before they result in network outages, proactive monitoring can minimize disruptive and costly service crises. Progent can also utilize network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or systems that support multiple operating systems.
How Your Minneapolis Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent. For businesses and startups in Minneapolis or anywhere in the state of Minnesota, Progent's online network support engineers are ready to deliver effective and affordable IT support whenever your business needs it. More than 15 years of offering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online access tools to repair computer problems quickly while avoiding the cost and lost time that comes with in-person support visits.

Even if your Minneapolis business relies on a local freelance consultant or maintains an in-house organization that know how to handle common network issues, Progentís Microsoft certified consultants can still offer an easy and transparent remote expansion of your local resources in cases when your regular IT support personnel either don't have the availability or the knowledge to deal with sudden system emergencies or particularly challenging integration problems.

Advantages of Progent's Network Help for Organizations in Minneapolis
Progent's online network troubleshooting services allow your Minneapolis business to enjoy the benefits of timely, expert IT support without the expense of maintaining a full-time IT staff. Your network will derive added business worth by becoming increasingly reliable, productive, and protected. Benefits to your business include:

  • Seamless remote expansion of your on-site IT resources
    With most businesses in Minneapolis or anywhere in Minnesota, local network support providers, whether consisting of independent consultants or a full-time maintenance staff, can take care of the majority of network issues. However, IT crises may strike when local resources are too busy or absent, and some problems may involve IT products that is unfamiliar to your onsite support people. In these situations, Progent's on-call service professionals offer a convenient, quick, and economical solution to supplement your regular help and to transfer useful knowledge to improve your ability to handle downstream issues locally.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller organizations commonly depend on independent freelance consultants. Although freelance consultants carry smaller internal costs than larger service organizations and can often charge lower rates, they are often overbooked, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another client, sick, on vacation, or in training, the absence of fallback personnel may force your business to go without help during an emergency. As your business grows, network downtime and trouble with critical applications become more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides an on-call source of backup service expertise to insure your network stays up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Businesses often start with an IT architecture created on a shoestring budget. Without a robust framework, slap-dash fixes can get piled onto a weak foundation. As a company grows, stability and expandability problems can impede the success of the organization. Such poorly designed systems need proper assessment, intelligent long-term planning, and extensive technical expertise to upgrade to a system infrastructure that can deliver the stable foundation to handle current business demands and ease future growth.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller companies need advice and technical education to negotiate an increasingly complex array of technology options available for accelerating business growth and enhancing efficiency. These companies hardly need a network consultant who is motivated to resell a specific vendor's technology. Network consulting and product selling can result in a scenario where the proposed solution is built around a predetermined technology rather than the genuine needs of a client. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to match technical expertise with the real interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of IT experience, refined remote support software, and familiarity with corporate IT enable businesses to avoid the limitations of excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

How Does My Business Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.