Greater Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.

Greater Twin Cities Metro Area Onsite IT Consulting
Progent locations in the Greater Twin Cities Metro Area

City Street Address Contact Information
Minneapolis, MN 40 S 7th Street
Minneapolis, Minnesota, 55402
Sales Phone: 612-444-2140

Link: Minneapolis Network Support Services

Fast Online Help for Minneapolis IT Networks
Urgent Online Consulting for Minneapolis SystemsFor organizations in Minneapolis or anywhere in Minnesota, Progent provides remote help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified engineers have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking issues, plus the services of CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting issues.

Progent's remote support engineers provide excellent value due to the fact that they have the practical background and are equipped with the sophisticated tools needed to solve the majority of information system issues rapidly. This reduces immediate costs because service calls use up minimal billable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization saves even more with incidental costs by minimizing or avoiding network outages and related losses resulting from business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's advanced online technical support experience is especially important for organizations that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to many online support organizations, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and simple model for billing do away with scenarios where fast repairs somehow turn into large tabs. Progent's penchant for solving technical issues quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of customized technologies and field-tested methodologies which permit the maximum degree of efficiency for online consulting and troubleshooting for computer networks of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's Technical Response Center to communicate with your company's network without violating corporate security.

Progent's sophisticated customer support reporting system maintains detailed records of the service that Progent's customers have received. Progent's staff service personnel have access to the details of assistance delivered to each Progent customer by every engineer. This archive of trouble tickets and resolutions is organized as a readily accessible proprietary knowledge base that enables Progent's online support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft open up additional extensive technical support databases and permit fast response from vendors' internal product engineers with the result that Progent's remote service specialists can come up with the best resolutions quickly.

Remote support services available from Progent to companies in Minneapolis and throughout the state of Minnesota include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the industry's top corporations. The ProSight portfolio of IT management outsourcing services addresses all critical facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the entire threat progression including filtering, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup system that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows customers to execute critical projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support programs for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are designed for businesses who lack the resources to create an internal Call Center but who want fast response from a reliable Help Desk Call Center with professional phone assistance plus the technical depth to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting services can support you in creating an effective new Help Desk or enhancing your current organization, identifying or modifying Help Desk software products to meet the special requirements of your company, or providing temporary online personnel to supplement your internal Help Desk Call Center resources to deal with unusually busy events like software transitions, major updates, or rolling out brand new business software.

    Progent's Call Center team of seasoned network consultants provides your customers in Minneapolis or anywhere in the state of Minnesota instant assistance from an effective support resource with substantial background providing phone help and online repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center perception as a significant contributor to business productivity, and Progent's aim is to solve rather than simply track IT issues.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Group can supply phone-based advanced consulting expertise and education in specific application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Minneapolis, or anywhere in the state of Minnesota, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can customize SCOM for your business so that your IT maintenance is proactive rather than reactive. By spotting potential trouble spots before they expand into full-scale emergencies, automated monitoring can ward off stressful and expensive information system breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems based on a variety of platforms.
How Your Minneapolis Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Minneapolis or anywhere in the state of Minnesota, Progent's online network support engineers can provide effective and economical IT help whenever your business has to have it. Long experience offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix network problems rapidly while eliminating the expense and lost productivity associated with on-site service visits.

Even if your Minneapolis office deals with a regular independent consultant or maintains a full time IT staff that can deal with day-to-day network problems, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to solve unexpected network crises or particularly complicated integration projects.

Features of Progent's Online Network Services for Minneapolis
Progent's online support, remote troubleshooting, network security expertise, and system administration services give businesses in Minneapolis or anywhere in the state of Minnesota unparalleled leverage for your support investment. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk Call Center services and system administration, Progent's experts can provide your organization world class IT support while allowing you to eliminate the cost and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical background, fine tuned support software, and familiarity with enterprise networking enable companies to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

How Does My Business Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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