Fast and Affordable Online Support for Minneapolis Minnesota Information Networks
Urgent Online Support for Minneapolis SystemsFor companies in Minneapolis Minnesota, Progent offers online technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve challenging infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting issues.

Progent's online technical support experts provide excellent value because they possess the practical experience and are equipped with the sophisticated technology required to solve the majority of information system issues quickly. This reduces immediate expenses because service calls use up minimal chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your organization saves additionally with incidental expenses by minimizing or avoiding network downtime and related losses due to business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is particularly important for businesses that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's pricing model for online help is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you actually get. Unlike many online service firms, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for billing do away with scenarios where speedy. minor solutions somehow turn into substantial bills. Progent's skill at dealing with technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of customized tools and proven methodologies that promote the highest level of effectiveness for remote engineering help and repair for information networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's remote service group to connect to your company's environment without breaching network security.

Progent's sophisticated technical support database system stores thorough histories for the support that Progent's customers have received. Progent's staff engineers have access to the records of assistance delivered to each client by any consultant. This history of anomalies and resolutions is structured as a quickly accessible internal knowledge base that enables Progent's remote support engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support services improves over time. Progent's advanced certifications and working relationships with major vendors including Cisco and Microsoft make available additional massive technical databases and permit priority access to manufacturers' internal engineering staff with the result that Progent's remote consulting experts are able to come up with the best resolutions promptly.

Remote services provided by Progent to clients in Minneapolis Minnesota include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same cutting-edge technology used by many of the industry's leading corporations. The ProSight line of network monitoring and management services covers all key aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious management activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that need important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with information security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these special fields of information technology enables customers to execute major initiatives economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex issues.

    Progent's Help Desk consulting support can guide you in building an efficient new Call Center or revamping your current one, identifying or enhancing Call Center application software to meet the special needs of your corporation, or providing temporary online staff to work with your existing Help Desk resources to handle demanding situations such as software transitions, mass updates, or installing brand new applications.

    Progent's Help Desk team of veteran network experts gives your clients in Minneapolis Minnesota instant contact with a dependable support group with extensive background providing telephone-based support and online repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a solid contributor to company performance, and Progent's policy is to solve instead of merely record IT issues.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Team offers remote and in-depth engineering support and education in specific application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, programming, and education services, visit Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Minneapolis Minnesota online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your business so that your IT maintenance is proactive and automated. By spotting looming problems before they grow into downtime, proactive monitoring can avoid stressful and expensive network failures. Progent can also use network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments powered by a combination of operating systems.
How Your Minneapolis Business Can Contact Progent's Online Service Experts
To contact Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Minneapolis Minnesota, Progent's online network support specialists can deliver effective and cost-effective system support whenever your company requires it. More than 15 years of providing online tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access tools to repair network problems quickly while avoiding the expense and lost time that comes with in-person support visits.

Even if your Minneapolis organization relies on a local independent support technician or employs an in-house IT staff that can deal with common computer issues, Progentís Microsoft certified engineers can still offer an easy and seamless remote expansion of your local resources for situations when your usual service personnel either don't have the time or the knowledge to address unexpected system emergencies or especially complex integration problems.

Advantages of Progent's IT Support for Companies in Minneapolis Minnesota
Progent's online technical help services enable your Minneapolis organization to enjoy the benefits of on-call, world-class IT support without the expense of maintaining a full-time IT staff. Your information system will acquire added business worth by being increasingly available, efficient, and secure. Benefits to your company include:

  • Seamless virtual extension of your local IT resources
    For most companies in Minneapolis Minnesota, local computer service resources, whether made up of outside consultants or an internal IT staff, can take care of typical technical issues. On the other hand, IT crises can strike when local resources are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your usual service people. In these cases, Progent's online support professionals provide an easy, fast, and affordable solution to supplement your regular resources and to pass on valuable information to increase your ability to deal with downstream issues in-house.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller companies commonly depend on independent freelance service providers. While independent service people have smaller internal costs than big consulting companies and can afford to charge lower rates, they are often overbooked, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the absence of reserve help may force your company to wait for help during an emergency. As your network expands, system downtime and problems with vital applications become more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of backup support expertise to make sure your network remains available.

  • Create a Scalable Basis for Seamless Growth
    Companies typically begin with an IT architecture created on a shoestring budget. Without a robust framework, slap-dash repairs often get piled on top of a weak foundation. As a company grows, stability and scalability issues can hinder the success of the organization. Such poorly designed environments need proper analysis, intelligent strategic planning, and wide technical knowledge to evolve to a network infrastructure that can provide the solid foundation to handle vital business requirements and ease future growth.

  • Work with Solution Providers Instead of Product Sellers
    Smaller companies need guidance and technical education to navigate through an increasingly complex maze of product alternatives available for accelerating business success and improving productivity. These companies hardly need a computer engineer who is trying to sell a specific vendor's technology. IT support and product selling can result in a scenario where the recommended solution is designed around a predetermined technology instead of the genuine needs of a client. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to align technical consulting with the best interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT experience, fine tuned remote support tools, and familiarity with enterprise networking allow companies to escape the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent stands out by providing:

How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.

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