Fast Remote Technical Support for Minneapolis Minnesota Computer Systems
For organizations located in Minneapolis Minnesota, Progent offers remote help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic issues.
Progent's remote support experts provide excellent leverage because they possess the real-world experience and are equipped with the advanced tools required to resolve the majority of information system issues rapidly. This reduces immediate expenses because service calls accumulate minimal chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your company benefits even more with indirect costs by minimizing or avoiding network outages and related losses stemming from business discontinuity, upset clients, idle employees, and distracted management. Progent's extensive online technical support experience is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's billing model for online support is structured to leverage your IT service investment. Progent bills per minute for phone consulting, so you are charged exclusively for the services that you receive. Unlike many remote service organizations, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and simple model for pricing prevent scenarios where quick solutions somehow end up as large bills. Progent's penchant for dealing with technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized technologies and proven processes that promote the maximum level of efficiency for online technical support and repair for computer systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to link to your computer system remotely without compromising network security.
Progent's sophisticated technical support reporting system maintains thorough documentation for the service that Progent's customers have received. Progent's team consultants have the benefit of the specifics of all help provided to every Progent customer by every consultant. This archive of trouble tickets and solutions is stored as a readily accessible support database that permits Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close associations with major vendors including Cisco and Microsoft open up additional extensive technical support knowledge bases and allow priority response from vendors' internal engineering staff so Progent's online service experts can determine the best resolutions in the least time.
Online technical services offered by Progent to customers in Minneapolis Minnesota include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier online service engineers can deliver network troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams configuration help, Skype for Business planning and deployment support, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable desktop consulting and support services to assist you business to deploy, integrate, repair, and manage desktop PCs and notebooks powered by Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 upgrade support services plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for networking engineers, and indicates an individual's networking knowledge at the expert level. Cisco-qualified CCIEs know how to deal with the most stubborn challenges associated with network infrastructure design, integration, maintenance, compliance, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing alternate approaches or locating software patches. Cisco CCIEs provide excellent value since their deep expertise allows them to find solutions for problems quickly. In many instances, less seasoned service providers can wrestle for many hours or even days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can interface to your network using the latest on-line support technology in order to perform fast, secure, and affordable analysis and remediation.
Minneapolis-St Paul Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in Minneapolis-St Paul Metro Area
Progent's Cisco-qualified CCIEs can provide help for all of Cisco's market leading family of connectivity devices by offering consulting services that include:
CISM and CISSP Certified System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security services to bolster the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to recuperate quickly after a damaging breach. Security support services offered by Progent cover thorough network security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recovery from virus and worm attacks; setting up firewalls; designing secure architectures for remote and mobile communication; protecting your email system against spam and directory harvest attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support services to help businesses of all sizes integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine physical resources along with public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience delivering advanced consulting support online, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for restoring services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also supports transparent testing for disaster recovery, upgrades and patches and can produce reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for managing private and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote support services to cover a wide spectrum of information technologies such as network infrastructure, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified management in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to Windows or Linux-powered environments. Progent's group-oriented methodology for solving technical issues enables fast escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts service expense.
Important Linux versions for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to utilize the same advanced IT solutions used by some of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services covers all critical aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with government and industry information security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so that any potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is intended to assess your company's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these special areas of information technology enables clients to execute major initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Minneapolis Company Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Call Center programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk staff of seasoned network professionals gives your customers in Minneapolis Minnesota instant access to a large technical support group with substantial experience providing phone support and online repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a solid enabler of business efficiency, and Progent's target is to resolve rather than simply document network problems.
- Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting Group offers phone-based professional engineering support and training in special business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for familiar Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, customization, and education services, refer to Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers companies in Minneapolis Minnesota remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to fit your business so that your network maintenance is proactive rather than reactive. By exposing possible problems before they result in full-scale emergencies, remote monitoring can ward off inconvenient and costly information system failures. Progent can also use system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or networks that incorporate a variety of operating systems.
To get in touch with Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Minneapolis Minnesota, Progent's phone-based computer support engineers are ready to deliver expert and cost-effective IT help the moment your company has to have it. More than 15 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to fix IT problems quickly while eliminating the cost and lost productivity associated with on-site service calls.
Even if your Minneapolis business works with a local independent support technician or maintains an in-house IT staff that know how to handle the majority of network issues, Progentís Microsoft certified consultants are available to provide a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the time or the experience to handle unexpected network emergencies or especially complicated integration projects.
Details of Progent's Online Network Support for Minneapolis Minnesota
Progent's phone help, remote troubleshooting, system security expertise, and system management services give businesses in Minneapolis Minnesota unparalleled leverage for your support budget. Whether you require occasional telephone support and remote network repair or ongoing Help Desk support and system management, Progent's experts can provide your business enterprise-level network support while allowing you to eliminate the expense and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to offices in Minneapolis Minnesota and is also ideal for networks in geographic areas that have a limited supply of consultants with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a broad selection of Microsoft support utilities, technical information, and continuing education.
- Per Minute Billing to Reduce Costs
Progent offers online support on a per-minute billing plan, so you are charged only for the support you use. Progent requires no minimum fee for online help and asks for no ongoing subscription fee for support services delivered during regular working hours. This keeps you from facing big bills for quick repairs.
- Access to Cisco Network Design Professionals
Progent's registered experts for Cisco offers help from authorized professionals who have skill in planning, implementing, and managing networking solutions powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's core support services include technology integration, MS Exchange Server expertise, corporate security planning, and Co-managed Help Desk services. Progent's Experts group can provide in-depth consulting support in specific application areas. Help offered by the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Support
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Support
BI Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and SQL Server 2014 Application Development and Debugging
Oracle Database Administration and Software Programming
MySQL Project Management and Software Programming
Amazon MWS Software Design and Programming
By providing a convenient one-stop resource for network generalists and specialists, Progent can deliver fast, cost-effective, and thorough IT solutions that align with the specific needs of your business.
- State of the Art Remote Access Software
Secure remote access permits Progent's support experts to observe precisely what your customers see. This makes it easier to find quick solutions to problems that could otherwise demand an expensive onsite visit. Sophisticated online connectivity software and expert technicians together allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in offsite support and automated system analysis.
- Compatibility with Leading VPN Products
Progent supports secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.
- 24x7 Support for High System Availability
For organizations with mission-critical applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help produce high system uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are intended specifically for budget-constrained offices whose workers require immediate recourse to a Help Desk service with expert phone support and full escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT expertise, refined remote support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Online Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional experience, at the forefront of IT support, executing a broad range of technical tasks for a large array of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This guarantees that you get not just world-class technical capability, but also a support engineer with field-tested approaches for using computer knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote support and on-premises visits per minute. Consequently, you are invoiced just for delivered support. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for services delivered during normal business hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you will not be tempted to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent faces few competitors. Businesses who work with trusted independent consultants or who employ in-house support personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, protected, and efficient.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to offer 24x7 remote monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, system monitoring can keep your IT network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.