Immediate Remote Support for Minneapolis Computer Networks
For organizations located in Minneapolis or anywhere in Minnesota, Progent offers online technical support for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic jobs.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the practical background and have access to the sophisticated technology required to solve most information system issues rapidly. Efficient support reduces immediate expenses since service calls accumulate minimal chargeable minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization saves even more in incidental costs by reducing or eliminating system outages and related losses stemming from business disruption, disgruntled clients, idle workers, and distracted management. Progent's advanced online technical support experience is particularly important for organizations that rely on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.
Progent's billing policy for remote support is designed to stretch your network support investment. Progent bills per minute for phone consulting, so you owe exclusively for the services that you actually get. Unlike typical remote service firms, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing avoid scenarios where quick fixes somehow turn into substantial invoices. Progent's skill at dealing with technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of customized technologies and proven methodologies that permit the maximum degree of effectiveness for online engineering help and repair for computer networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's remote service group to interface to your company's environment without compromising network security.
Progent's proven technical support reporting system includes thorough histories for all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of support delivered to each Progent customer by every Progent consultant. This database of trouble tickets and solutions is structured as an easily retrievable support knowledge base that enables Progent's online technical engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and close associations with important vendors including Cisco and Microsoft make available other extensive support databases and allow fast access to vendors' in-house product engineers so Progent's online service experts can find the best resolutions promptly.
Remote support services available from Progent to customers in Minneapolis and throughout the state of Minnesota include:
Certified Windows Experts
Progent's Microsoft-certified online service engineers can provide network repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help your company with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2013 application development,
Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a broad array of cost-effective PC desktop consulting and support services to help you company to install, integrate, troubleshoot, and manage workstations and notebooks based on Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration support as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking consultants, and certifies a consultant's network technology skills at the master level. Cisco CCIEs can handle the most difficult issues surrounding network infrastructure planning, installation, maintenance, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS Software network management utilities and developing workarounds or locating program updates. Cisco CCIEs represent an excellent cost-effectiveness because their deep expertise allows them to solve problems rapidly. In typical instances, less experienced service providers can wrestle for many hours or even days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your environment by means of advanced remote support tools to provide efficient, safe, and economical analysis and remediation.
Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's popular family of infrastructure appliances by providing services such as:
CISSP and ISSAP Premier Network Security Experts
Progent's accredited CISM and CISSP cybersecurity consultants can provide a range of security solutions to strengthen the safety of your Windows, Apple macOS and OS X, or Linux network against attacks or help you to recuperate quickly after a damaging breach. Security services offered by Progent include: thorough network security and compliance assessment utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; fast cleanup after malicious assaults; configuring firewalls; building safe architectures for off-site and mobile access; protecting your email system against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting to help businesses of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable workflow for recovering services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and patches and can produce reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer phone-based consulting services to address a broad array of information technologies such as system infrastructure, messaging systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified administration in environments that incorporate Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from older systems to Microsoft Windows or Linux-based solutions. Progent's team-based approach to solving network issues enables fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts support costs.
Major Linux variants for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology used by many of the industry's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all key facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital files, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide web-based control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for contract IT projects. Progent's charges for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these important areas of information technology enables clients to complete major projects within budget and on time. Progent's project-based remote consulting solutions include:
How Your Minneapolis Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center service options for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are designed for businesses who lack the resources to create an in-house Help Desk but who want quick communication with a dependable Help Desk with proficient telephone assistance plus the expertise to escalate complex problems to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for bigger businesses and operates as a transparent reinforcement of your established Call Center staff. Progent's Virtual Help Desk can act as a an escalation option for the toughest technical issues, or be ready in those instances when your other support engineers are swamped.
Progent's Call Center staff of veteran information technology consultants offers your workers in Minneapolis or anywhere in the state of Minnesota rapid access to a dependable technical support group with years of background delivering telephone-based help and remote repair service for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center perception as a solid enabler of business productivity, and Progent's target is to solve instead of simply record technical issues.
- Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team offers remote professional consulting expertise and education in specific business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, custom programming, and education for familiar Microsoft business applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers businesses in Minneapolis, or anywhere in the state of Minnesota, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your business so that your IT maintenance is proactive and automated. By exposing potential issues before they result in network outages, system monitoring can minimize stressful and costly information system failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems based on a combination of platforms.
To get in touch with Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Minneapolis or anywhere in the state of Minnesota, Progent's phone-based network support engineers are ready to deliver expert and economical system support whenever your organization needs it. More than a decade of offering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access technology to solve IT problems rapidly while avoiding the cost and lost time associated with in-person service calls.
Even if your Minneapolis office has a regular independent consultant or employs an in-house organization that know how to deal with the majority of network problems, Progentís Microsoft certified engineers are available to offer a convenient and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to deal with unexpected system emergencies or especially tough integration projects.
Features of Progent's Online Network Services for Minneapolis
Progent's phone help, Internet-based repair, system security consulting, and network management services give companies in Minneapolis or throughout the state of Minnesota unparalleled leverage for your support budget. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk Call Center services and system management, Progent's professionals can deliver your company world class network support while allowing you to avoid the cost and hassle of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Minneapolis and is also ideal for customers in geographic regions of Minnesota that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a wide range of Microsoft support tools, technical information, and on-going training.
- Per Minute Billing to Reduce Costs
Progent offers remote help on a per-minute basis, so you are billed only for the services you receive. Progent asks for no minimum fee for phone service and requires no monthly retainer for support services provided during regular business hours. This protects you from paying big bills for quick repairs.
- Access to Cisco Network Architecture Specialists
Progent's certified experts for Cisco can provide access to authorized professionals with experience in designing, deploying, and supporting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic consulting services consist of system integration, Microsoft Exchange Server consulting, network security design, and Help Desk outsourcing support. Progent's Application Experts group can provide in-depth consulting support in specific application areas. Help available from the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project and Project Online Support
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and SQL Server 2014 Software Programming and Debugging
Oracle Project Management and Application Development
MySQL Project Management and Application Programming
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a convenient centralized source for network generalists and application experts, Progent can deliver fast, affordable, and comprehensive IT solutions that align with the special needs of your business.
- Advanced Online Connectivity Software
Protected online access permits Progent's support experts to see precisely what your customers see. This makes it possible to produce quick solutions to problems that could otherwise demand an expensive onsite visit. Cutting-edge remote access tools and experienced engineers together enable Progent to resolve most network problems quickly and economically. Progent is an industry leader in online troubleshooting and remote network monitoring.
- Support for Mainstream VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24-hour Service for Maximum Network Availability
For offices with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained businesses whose clients need immediate recourse to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical knowledge, refined remote support software, and understanding of enterprise networking enable offices to avoid the pitfalls of exclusive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Start Getting Online Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry experience, at the front lines of network support, performing a wide range of technical tasks for an extensive mix of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This means that you get not just expert IT capability, but also a support engineer with field-tested approaches for applying technical knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing model is to charge for online service and on-site visits by the minute. As a result, you pay just for received services. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and requires no monthly commitment for services provided during normal working hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you won't be tempted to allow less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent can focus on providing high-value services where Progent has little competition. Companies who utilize familiar independent service providers or who employ in-house IT staffs benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, secure, and efficient.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential issues before they result in downtime, network monitoring can keep your IT network from painful and expensive availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.