Fast Remote Technical Support for Minneapolis Networks
Fast Online Consulting for Minneapolis SystemsFor businesses located in Minneapolis or anywhere in Minnesota, Progent provides online technical support for networks based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, plus the services of CISSP-qualified security consultants to handle high-level security design and diagnostic jobs.

Progent's online support engineers provide exceptional value because they possess the real-world background and are equipped with the sophisticated tools needed to solve most network issues quickly. Efficient support lowers direct expenses since service calls use up fewer chargeable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your company benefits additionally with indirect expenses by minimizing or eliminating system downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting experience is particularly helpful in environments that rely on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.

Progent's pricing policy for online help is designed to leverage your network support investment. Progent bills on a per-minute basis for phone assistance, so you are charged just for the services that you actually get. Unlike typical online support organizations, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for pricing save you from situations where quick repairs manage to end up as large bills. Progent's skill at disposing of problems quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a collection of optimized technologies and proven methodologies that allow the highest degree of effectiveness for online technical support and troubleshooting for information networks of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's Technical Response Center to connect to your company's network remotely without compromising system security.

Progent's powerful customer support reporting system includes detailed records for all service that Progent's clients have received. Progent's team service personnel have the benefit of the details of all help delivered to every customer by any consultant. This archive of issues and repairs is organized as a readily searchable proprietary knowledge base that enables Progent's online support engineers to share their experiences company-wide to make sure that the value of Progent's support grows daily. Progent's advanced accreditations and working associations with major technology companies including Cisco and Microsoft open up other extensive support knowledge bases and permit priority access to vendors' internal product engineers so Progent's remote service experts can come up with the best resolutions in the least time.

Remote services offered by Progent to customers in Minneapolis and throughout the state of Minnesota include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's leading corporations. The ProSight line of network monitoring and management services covers all key facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and allows fast restoration of critical files, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so that any looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with data security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these special fields of computer technology enables clients to execute critical projects economically and on time. Progent's project-based remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve challenging issues.

    Progentís Co-managed Help Desk services allow your business to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Call Center staff of seasoned information technology professionals offers your customers in Minneapolis or anywhere in the state of Minnesota quick contact with an efficient support group with years of experience providing phone support and remote diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a solid contributor to business productivity, and Progent's goal is to resolve and not simply record technical issues.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group can supply online professional consulting support and education in specific application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and education for Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, programming, and training services, visit Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Minneapolis, or anywhere in the state of Minnesota, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your environment so that your network maintenance is proactive and automated. By exposing potential trouble spots before they result in full-scale emergencies, remote monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems powered by multiple platforms.
How Your Minneapolis Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Minneapolis or anywhere in the state of Minnesota, Progent's phone-based computer support engineers can provide expert and economical system help the moment your business requires it. More than a decade of delivering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to fix IT problems quickly while eliminating the cost and lost time associated with on-site support visits.

Even if your Minneapolis business relies on a regular independent consultant or maintains a full time IT staff that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the time or the experience to resolve sudden network crises or especially complicated integration projects.

Features of Progent's Remote Network Support for Minneapolis
Progent's online support, Internet-based repair, system security consulting, and network administration services give offices in Minneapolis or throughout the state of Minnesota unparalleled leverage for your support budget. Whether you require occasional phone help and Internet-based troubleshooting or ongoing Help Desk call center services and system administration, Progent's professionals can deliver your company world class IT support while permitting you to eliminate the expense and hassle of carrying a large internal IT staff. Key features of Progent's online help program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical experience, refined support tools, and understanding of corporate IT allow companies to escape the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, in the trenches of IT support, executing a wide range of technical projects for a large mix of customers. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This means that you get not only expert IT skills, but also a consultant with proven approaches for applying technical knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person help per minute. Consequently, you owe only for received support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for support services delivered during regular working hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you will not be tempted to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has little competition. Companies who work with familiar freelance service providers or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, protected, and productive.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide 24x7 system monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they cause downtime, network monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.