For small office networks located anywhere in the state of Minnesota, Progent's Microsoft qualified technical team members can deliver phone support and troubleshooting to solve your network issues quickly and cost effectively. Progent has acquired top-notch expertise, advanced software utilities, and support databases to troubleshoot and fix IT problems without the high cost and time delays associated with on-site service calls.
If your Minnesota business is located beyond the larger metropolitan areas such as Minneapolis, St. Paul, Rochester, Duluth, or Bloomington, your local network systems support choices may be limited in technical expertise, or not available during urgent situations. This can result in a network environment that is unpredictable or causing wasted time due to technical problems continuing for too long. Progentís group of seasoned network engineers average more than ten years of real-world industry experience, in the trenches of computer network support, performing a wide range of technical tasks for a broad range of clients. This means you get not only the technical know how needed for the task, but a consultant with proven methods for applying that expertise to provide affordable network solutions.
IT Consulting for Small Governments and School Districts
Progent has a long background delivering a full-spectrum of remote network consulting and emergency repair services to local governments and schools across the U.S. Progent is among the industryís pioneers in delivering advanced remote network consulting and has provided network support to clients in every state. Progent's remote computer support for local governments eliminates travel costs and resolves issues more quickly than on-premises service calls.
ProSight IT Asset Management for Organizing Network Infrastructure Documentation
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn about Progent's ProSight suite of managed services for small and mid-size businesses.
Desktop Consulting and Support Services
Progent offers a wide range of affordable support services to help your company to install, configure, troubleshoot, and manage workstations and notebooks based on Microsoft Windows, Apple macOS and OS X, or various versions of Linux. Progent's desktop PC support services include Windows 10 planning and migration consulting, Microsoft Windows 8.1 integration, Windows 7 support, MS Office and Office 365 integration, and 64-bit operating system upgrades.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's ability to block or recover rapidly from a ransomware attack. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery system that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
ProSight DPS Managed Cloud Backup
ProSight Data Protection Services automated backup and disaster recovery offers small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical data. Read more about the entire ProSight family of affordable network management outsourcing services for small and medium-size businesses.
Citrix Virtual Desktop Consulting
Progent's Citrix desktop virtualization experts can assist you to plan, install, manage, and support a virtual Windows application delivery and management solution by providing Citrix XenDesktop consulting and XenApp support. Progent's Cisco CCIE network consultants can help you enhance your network for distributing server-side and client-side applications, and Progent's remote datacenter support experts can help you to administer and support an off-site datacenter that offers high availability, advanced security, and fast recovery. Progent's Citrix technology experts can also assist you manage and support other virtualization solutions from Citrix by providing Citrix XenServer consulting services and Citrix Essentials for Hyper-V support.
Simple Sign-on and Billing Model
Progent's simplified by-the-minute billing model has no complex contracts, retainers or hidden charges. Many other support companies have minimum billable time or other additional charges that drive up service. For remote support from Progent during regular business hours, you pay only for the time spent resolving your problem. If it only requires ten minutes to fix your issue, then you are only billed for ten minutes. For regularly scheduled on-site service work booked more than 24 hours in advance, you pay only for the time when a Progent expert is actually onsite working on your problems. Just Progent's competitive by-the-minute rate. For urgent same-day on-site service calls, you may be charged for our expertís travel time, but not an increased emergency rate. Since Progent maintains a large pool of engineers located throughout the entire service territory, an available consultant is usually close by to help. Progent can in addition offer on-premises technical support to most zip codes in the United States within 24 hours of answering a service request. Progent's online support group has delivered assistance to small businesses in every state in the U.S (See Progent's nationwide testimonials.)
Best Practices Applied by Seasoned Consultants
Many organizations situated away from cities with plentiful network engineers resort to less qualified or unseasoned local resources for vital IT support. This can produce a network that is unstable or unproductive. Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on industry background, in the trenches of IT support, providing a wide range of technical tasks for a broad mix of customers. This means that with Progent you receive not only high-level computer network skills, but a consultant who follows computer industry leading practices in using those skills to resolve actual information network issues efficiently and in a repeatable fashion.
Integration Help for Office 365 Applications and Cloud Services
Office 365 is Microsoft's growing suite of productivity programs and cloud-hosted services offered on a subscription basis. Office 365 programs and cloud-based services are offered in a variety of product bundles intended for markets ranging from individuals and households to enterprises. Progent can provide quick and easy online access to specialists with expertise in Microsoft, macOS, iOS, and Google Android platforms. Progent can help you to evaluate the many subscription plans offered with Office 365 and configure your network with Office 365 so you realize top business value. Progent's Office 365 integration consultants support cross-platform networks that include Windows, macOS, and Linux operating systems. Progent can also help you to build and manage hybrid ecosystems that transparently combine on-premises and cloud-based products and services.
Upgrade Support for Microsoft Skype for Business
Progent's Skype for Business integrators can provide remote and onsite consulting services for companies of any size to evaluate the costs/benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Office Communications Server. Progent can help your business to plan a local, cloud or hybrid deployment; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office; set up high-availability mechanisms; connect Skype for Business with your PSTN gateway; and interface with third-party communication platforms like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified data security consultants can help you design and validate a security environment for your Skype for Business deployment that meets government and industry requirements.
Responsiveness of Progent's TRC for Online Computer Support
Progent's Technical Response Center (TRC) is committed to providing the highest quality of online network support offered anywhere for emergency and non-critical issues. For urgent issues that impact many workers, vital personnel, or a mission-critical application, the Technical Response Center can respond in less than an hour. For non-critical issues, the TRC is committed to respond in less than two hours. In all cases, your ticket will be created promptly and accurately, You will be sent an acknowledgement from the trouble ticket system, and the TRC will contact you on every corrected problem to verify you are comfortable with the resolution and ready to close out the ticket. Learn more details concerning Progent's Technical Response Center Customer Commitment.
Spam and Virus Filtering Services and Email Encryption
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's complete ProSight portfolio of value-priced managed services for small and medium-size businesses.
SQL Server Software Development
Progent's SQL Server developers can assist you to create and support applications based on the SQL Server database platform. Progent adheres to leading practices to create scalable, easy-to-manage SQL Server database applications and knows how to work with a client's management to complete programs in a timely and affordable manner. Progent for can assist your company to create SQL Server solutions by providing a wide selection of professional services including functional specs, logical and physical modeling, data integrity, T-SQL programming, software configuration, capacity planning, performance tuning, backup and restoration strategies, partitioning, consolidation of stored procedures, replication mechanisms, security and compliance, and disaster recovery/business continuity planning.
Planning, Deployment and Troubleshooting Expertise for System center 2012
Progent's Microsoft System Center consultants have over a decade of experience integrating, maintaining and fixing the core platforms that make up System Center and can assist you to plan, configure, manage, and repair your Microsoft System Center 2012 R2 ecosystem to maximize the availability and responsiveness of your critical IT resources across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-based datacenters. Progent also offers System Center 2016 upgrade consulting to help you to move to the latest edition of System Center from a previous release or from a third-party IT management platform to provide the advantages of enterprise-class deployment, automation, security, plus datacenter and application availability and performance monitoring.
Data Backup Consultants
Progent's data backup experts offer help for a broad range of utilities and services that provide solutions for backing up Windows, Mac, and Linux/UNIX physical and virtual servers and workstations plus laptops and handhelds. Progent can help you with all major data protection platforms by providing services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake Availability solutions. Progent also offers support for Acronis Backup and Recovery, Mozy, Retrospect, Apple Time Machine, Backup Exec, BackupAssist, HP Data Protector, and FLARs. For enterprises, Progent can provide VMware Site Recovery Manager and NSX consulting. In addition, Progent's ProSight Data Protection Services (DPS) are offered to small and mid-sized businesses as an affordable end-to-end service for reliable backup/disaster recovery (BDR).
Microsoft Windows Server 2012 R2 Integration Services
Progent's Microsoft-certified Windows Server 2012 consultants can assist you to evaluate the business value of Windows Server 2012 R2 for your organization, create pilot systems and migration plans, tune your network infrastructure for local, multi-location, cloud-based, and partial-cloud datacenters, educate your IT management, staff, create a corporate-wide security strategy, automate network management, assist with application development, and generate and test a DR/BC plan. If you are considering moving from Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions consultants can help you to assess the benefits of Windows Server 2016 for your environment and plan and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model.
Talk to a Progent Network Support Expert
To find out how to get in touch with a Progent computer support expert for online or onsite expertise in , phone 1-800-993-9400 or visit Remote Network Help.