For small company networks located in the state ofMinnesota, Progent's Microsoft certified technicians can deliver phone assistance and troubleshooting to fix your network problems fast and cost effectively. Progent has acquired enterprise-class expertise, sophisticated utilities, and support databases to troubleshoot and fix computer network problems without the high cost and delays normally associated with on-site technical service visits.

If yourMinnesotaorganization is situated beyond the larger metropolitan areas such asMinneapolis, St. Paul, Rochester, Duluth, or Bloomington, your nearby computer support options may be limited in expertise, or unavailable during a crisis. This can result in a office network that is unstable or causing wasted time due to technical problems continuing for too long. Progentís staff of network professionals average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a diverse range of customers. This means you obtain not just the technical expertise needed for the job, but a consultant with field proven methods for applying those skills to assist with affordable network solutions.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi family of Wi-Fi network appliances includes indoor and outdoor Wave 2 Wi-Fi APs, security gateways, and switches. Ubiquiti UniFi devices running on multiple sites with thousands of APs can be remotely configured and managed using free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, optimization, troubleshooting, monitoring, and reporting. Progent offers the skills of seasoned Wi-Fi consultants who can assist you to determine the value of Ubiquitiís UniFi technology for your environment and help you to plan, deploy, manage, and troubleshoot your UniFi solution. For details, see Ubiquiti UniFi Wi-Fi access points consulting and WLAN integration services.

Full Array of Security Assistance
Progent's CISA, GIAC, and CISSP certified security consultants can help you to perform comprehensive security assessments, restore operations rapidly from attacks, set up firewalls, configure secure mechanisms for off-site and mobile access, deploy spam protection and email encryption, and develop a corporate-wide security plan based on 24x7 automated network monitoring. Progent's ProSight family of remote security monitoring and management services includes ProSight Active Security Monitoring for ransomware defense and ProSight Enhanced Security Protection for centralized endpoint protection.

CISM-certified Cybersecurity Management Consultants
Progent can provide the support of CISM Certified security management experts. The Certified Information Security Manager (CISM) organization defines the basic competencies and global standards of performance that IT security professionals are required to learn. It provides executive management the assurance that those who have qualified for their CISM certification possess the background and knowledge to provide effective security administration and consulting consulting.

Immediate Help for Urgent Issues
With Progentís urgent remote network support services, your company can get immediate assistance for issues that are causing lost productivity. Remote support eliminates the long wait and increased cost required for on-site computer service. For day-to-day network administration work, Progentís off-site support consultants can finish the majority of jobs within a few minutes of receiving a request, instead of forcing your company to wait for hours for on-site support to show up.

Hybrid Cloud Solutions Design and Integration
Progent's hybrid cloud solutions consultants offer expert online support services to help companies of all sizes to integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in hybrid architectures that combine local IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange and Azure enterprise hybrid cloud planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting.

Integration Help for Office 365 Apps and Cloud Services
Office 365 is Microsoft's expanding family of client productivity programs and cloud-hosted services available on a monthly or annual subscription basis. Office 365 applications and cloud services are available in an array of subscription plans intended for customers ranging from individuals and home offices to global enterprises. Progent offers fast and easy online access to specialists with in-depth knowledge of Microsoft, macOS, Apple iOS, and Android technology. Progent can assist you to understand the many subscription plans available with Office 365 and integrate your network with Office 365 so you derive maximum business value. Progent's Office 365 integration consultants offer expertise with multi-platform environments that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also assist you to create and manage hybrid ecosystems that seamlessly integrate on-premises and cloud products and services.

SonicWall Firewall Integration Consultants
Progent's certified SonicWall firewall experts can help you integrate, manage, and troubleshoot SonicWall firewall/VPN devices including the current SonicWall TZ and NSa families of appliances and the older SonicWall PRO 2040 products. Progent's CISSP and GIAC-certified network security experts can show you how to incorporate SonicWall firewalls into a complete network protection plan and design protection into your business processes. To learn more, see SonicWall firewall consulting services.

Consulting and Support Services for System Center 2016 Operations Manager (SCOM 2016)
System Center 2016 Operations Manager (SCOM 2016) is designed to promote consistent performance and dependable availability for key workloads by offering unified, cross-platform tracking of physical and virtual infrastructure deployed throughout local systems and cloud environments. Progent's SCOM consulting group can provide advanced remote and onsite expertise to help businesses of any size to design, integrate, optimize, enhance and repair SCOM 2016 solutions. Progent's Operations Manager 2016 consulting experts can assist you to move to SCOM 2016 from older releases of Operations Manager or from other monitoring platforms, or integrate multiple monitoring systems into a unified IT management ecosystem. Progent can also show you how to expand your Operations Manager 2016 scope to incorporate resources hosted on public clouds by providing Azure consulting and Amazon AWS hybrid cloud expertise.

SQL Server Application Development
Progent's SQL Server developers can assist you to build and maintain database applications based on the SQL Server RDBMS. Progent adheres to industry best lifecycle management practices to create scalable, easy-to-manage SQL Server database applications and knows how to work with a customer's management to deliver projects in a timely and cost-effective way. Progent for can assist your company to create Microsoft SQL Server solutions by providing a wide array of professional services including functional specs, data tier architecture, ETL development, T-SQL programming, software installation, storage management, performance and I/O configuration tuning, backup and restoration strategies, clustering and virtualization, consolidation of stored procedures, replication mechanisms, security and compliance, and business continuity.

Cisco Jabber Deployment and Management Consultants
Progent's Jabber consultants can provide online or on-premises expertise to help businesses of any size to plan, deploy, maintain, update or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent offers advanced expertise for all the technologies that go into creating an end-to-end Cisco Jabber collaboration solution including Cisco network devicesand management software, Microsoft Office apps, Windows and Mac desktops, Apple iOS and Google Android smartphones and tablets, SIP interfaces, WiFi networks, security and compliance, cloud integration, immersive telepresence systems, PBX products, disaster recovery preparedness, and the many other components of a modern collaboration ecosystem.

Remote Call Center Services for Small Organizations
Progent's Standard Help Desk Services provide a comprehensive solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, managing ownership, remote desktop control, progress tracking, problem resolution, and and reporting. Designed for small companies with few if any in-house service technicians for desktop issues, Progent's Help Desk Services provide online support at a substantial savings from Progent's normal Level 1 desktop support rates. Progent also offers rapid on-demand escalation to Level 2 and Level 3 consultants to resolve challenging problems. For details, visit Progentís remote Call Center services for small businesses.

Windows Server 2019 Upgrade Support
Progent's Microsoft Gold-certified Windows Server 2019 consultants can assist your company to plan and implement a cost-effective migration to Windows Server 2019 using an on-premises system architecture or a hybrid deployment model that integrates cloud-based Windows Server on Azure with self-hosted Windows Server 2019. To learn more, see Microsoft Windows Server 2019 upgrade consultants.

Progent's Integration Support for Windows 2012 R2 Server Essentials
Windows Server 2012 R2 Essentials is an affordable, entry-level operating system that allows small businesses to transition from the traditional stand-alone on-premises datacenter to the contemporary hybrid computing paradigm that combines on-premises and cloud-based software and infrastructure. Progent's certified Windows Server 2012 R2 Essentials consultants offer cost-effective remote consulting and technical support for Windows Server Essentials. Progent can help you to determine the potential productivity and cost benefits of moving to WS 2012 R2 and implementing a hybrid local/cloud design for your network environment. Progent can provide comprehensive project management to help you design and carry out a smooth migration to Microsoft Windows Server Essentials, Microsoft Office 365, and other Microsoft Cloud platforms and services. (Learn about Progent's Office 365 integration with on-premises Exchange and Azure integration consulting services.) Progent also offers ongoing consulting, technical support, and customized training.

Contact a Progent Computer Support Expert
To find out how to contact a Progent network support expert for remote or on-premises support, call 1-800-993-9400 or go to Online Network Support.



An index of content::

  • 24 Hour Disaster Recovery Security Audit Services Security Evaluation Network Consulting
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    Progentís private cloud hosting service enables small and midsize organizations to run key applications such as Microsoft SQL and Exchange Server from a hardened Tier III data center facility on fault-tolerant hardware with offsite backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Data Protection Manager for backup and restoration. You can use Progentís private cloud to avoid large capital costs for the purchase, upkeep, and management of network equipment and data center facilities while benefiting world-class levels of network reliability and security.

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    Progent can help you in any and all facets of your migration to Microsoft Exchange Server 2016 including designing high availability system topology for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V design; specifying storage requirements for your VMs, mailbox databases and logs; configuring hardware load balancing (HLB) for high-availability client access services; planning, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web.

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    Progent's Citrix experts can assist you to design, install, administer, and troubleshoot a virtualized Windows application delivery and management solution based on XenApp. Progent's Cisco CCIE network consultants can show you how to optimize your network for distributing server and client-side applications, and Progent's datacenter management and support experts can assist your organization to manage and support an off-site datacenter that offers high uptime, advanced protection, and fast disaster recovery.

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    Progent's Microsoft-certified consultants have more than a decade of experience designing, deploying, enhancing and troubleshooting Microsoft SCOM solutions and offer companies of any size advanced online or on-premises consulting support for Microsoft SCOM 2012. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that provides the performance and resilience required to monitor your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a hybrid environment. Progent can also help you to install and customize Microsoft SCOM 2012 management packs based on industry best practices for monitoring network infrastructure as well as both Microsoft and third-party applications and services. In addition, Progent can deliver responsive online or on-premises troubleshooting to assist you to fix serious problems uncovered by System Center 2012 Operations Manager.

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  • Developing Phase: Pilots Network Consulting
    System Support Microsoft Solutions Framework Project Methodology

    In performing IT projects for enterprise clients, Progent uses a phased methodology based on defined milestones so as to meet budgetary, timing and engineering goals while minimizing productivity disruption. Progent's Enterprise Services Project Methodology follows industry project management standards derived from the leading practices defined by the Microsoft MSF methodology which specifies requirements definition, architecture recommendations, test models, design adjustments, and professional implementation. All facets are recorded to make available a comprehensive summary of IT services delivered and to assist in downstream system support.

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    Firewall Security Security Organizations

    Progent provides small and medium size organizations professional consulting for Intrusion Protection Systems and IPsec VPN solutions from major firewall and Virtual Private Network security vendors including Check Point Software, Juniper Networks, and Symantec. Progent can show you how to design a comprehensive security plan and select the right products from multiple vendors to achieve your security objectives while sticking within your budget limits.

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    Progent's Wi-Fi consultants can assist you to configure Cisco Wi-Fi controllers to manage and monitor Wi-Fi networks of all sizes. Progent can help you to maintain and debug your current Cisco-based Wi-Fi environment or implement an efficient upgrade to Cisco's modern Wi-Fi controller products. Progent offers expertise for hardware-based and software-based wireless controllers and can assist you to determine which version makes sense for your wireless solution. For Wave 2 wireless controller appliances, Progent can provide Cisco 3504 Wi-Fi controller consulting, Cisco 5520 Wi-Fi controller expertise, and Cisco 8540 wireless controller consulting.

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    Progent's certified Windows 2000 consultants can show you how to optimize the capability of your existing Windows 2000 Servers and can streamline system administration, provide technical support and repair, and enhance security. Progent can also show you how to design, justify, and implement a plan to upgrade from Microsoft Windows Server 2K to Microsoft Windows Server 2003. Progent is expert in setting up test installations to reduce the obstacles involved with migrating to Windows Server 2003 by uncovering possible hardware and application compatibility issues.

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    SMS Upgrade Online Troubleshooting

    Progentís Microsoft experts provide small and mid-size companies enterprise-class consulting support for Systems Management Server 2003 and System Center Configuration Manager, Microsoft's solutions for update and deployment automation. System Center Configuration Manager is the new title for the change management solution formerly known as Systems Management Server. System Center Configuration Manager provides a variety of enhancements to Systems Management Server such as comprehensive automation, integrated Vista Windows Server 2008 support, NAP security support, and boot image management. Progentís certified consulting professionals can show you how to use SMS or Configuration Manager 2007 effectively for streamlined operating system and application software deployment, security patch control, application metering, and licensing compliance. Progent's consultants can also assist your company to migrate smoothly from Microsoft Systems Management Server to Configuration Manager.

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  • Development Group Amazon AWS hybrid cloud solutions Reports Amazon cloud AMI
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  • Entourage Trainer Mac Office Entourage Classes
  • Exchange 2013 In-Place Hold Computer Engineer Award Winning Support Outsourcing Exchange 2013 Unified communications

  • Microsoft Project Server Reporting Consultant Services
    Applications Consultants Microsoft Project Server 2013

    Progent's Microsoft-certified engineers can provide advanced support in deploying, managing and troubleshooting all versions of Project Server and can deliver a wide variety of cost-effective online support services based on proven best practices to assist businesses of any size to get all the benefits of this leading platform. Consulting support available from Progent include system planning, software configuration and migration, setting up secure file and status sharing among onsite and offsite users, network infrastructure optimization, and specialized online training classes.

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  • On-site Support SCCM 2007 Asset Management
    SCCM 2007 Policy Settings Consulting

    Progent can assist your organization to maintain Microsoft System Center 2007 Configuration Manager to streamline administration, improve security, and increase productivity by making sure that critical applications are always up to date, tracking product licenses, and monitoring usage profiles so you can make informed buying choices. When your organization is ready to update your SCCM 2007 configuration management ecosystem, Progent can assist you to prepare for and implement a smooth move to SCCM 2012.

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  • macOS and OS X Support and Integration
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    Progent's experts can provide macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows environments, Microsoft Entourage and Exchange Server expertise, network protection services, and custom training. Progent can assist clients to upgrade to macOS from OS X or earlier editions of Apple OS X and Progent can offer expertise with macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist you with iPhone integration and iPad management, or migrating to iCloud services. For business networks built solely on Mac OS X or for networks incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of planning, integrating and maintaining a network environment that is reliable, secure, fast and able to achieve your organization's business goals.

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  • Ubiquiti UniFi Security Gateway Professionals
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    Progent offers quick access to the skills of seasoned Wi-Fi specialists who can help you to determine the value of Ubiquiti UniFi Wi-Fi APs for your company and assist you to plan, install, maintain, and troubleshoot your UniFi network. Progent can also conduct a wireless site survey to assist you to choose, configure, and place UniFi Wi-Fi access points for optimal coverage and throughput.

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  • Skype for Business and SharePoint Technology Professional
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    Microsoft Lync Server 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, as well as VoIP and traditional PSTN calling. Microsoft Lync Server 2010 can extend the functionality of Microsoft Exchange Server, SharePoint and Office desktop or Office 365 and simplify administration through integration with Windows AD. Lync can also reduce expenses by eliminating Voice-over-IP equipment and subscription services, PBX systems, or conventional teleconferencing technology. Progent's certified IM and Presence experts can provide remote and onsite support services to assist you to maintain and repair your existing Lync 2010 deployment or assess the benefits of migrating from Lync to Skype for Business, which is the renamed and revamped version of the product family. Progent can also help your organization to design and carry out a smooth Skype for Business migration.

  • Immediate Remote Support SCCM 2012 Application Deployment Configuration Manager 2012 Specialists
  • Information Technology Consulting ASR 1000 Router ISR Routers Online Consulting
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  • Microsoft Certified Partner Exchange 2007 to Exchange 2010 Upgrade Engineers Exchange 2010 Migration Engineer
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  • ISA 2004 Standard Edition Server Troubleshooting
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    Progent's certified ISA Server consultants have extensive experience with Internet Security and Acceleration Server configuring ISA Server-based security solutions for information systems with many sites, remote workers, and mission-critical eCommerce applications. Progent's ISA Firewall consultants can help your small business in planning and deploying an installation of ISA Server 2000 or ISA Server 2004 that supports your network protection requirements without overly limiting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other up-to-date versions of ISA Server.

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  • SCOM 2016 Technical Support
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    Microsoft System Center 2016 provides important improvements for managing hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; unified management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's Microsoft-certified consulting team can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

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    Progentís Technical Response Center (TRC) offers national extended hours remote troubleshooting for networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service experts provide after-hours phone help and online direct network access to troubleshoot and resolve network problems rapidly and economically. The breadth of technical expertise available from Progent's team of country-wide service engineers allows Progent to escalate even the most difficult problems to appropriate specialists as required. For urgent problems, the TRC tries to answer your call for support in less than one hour.

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  • Progent Contact
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    For small businesses considering Progent's network support outsourcing, consulting, or technical support offerings, phone 800-993-9400 or e-mail information@progent.com.

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    If you have a company information system with 10 to 50 desktop users, Progent's computer outsourcing services save your company from over-reliance on single freelance consultant while giving you affordable and reliable access to enterprise-class network support. By delivering network consulting help when you require it, offering specialized knowledge for key applications, offering unique services such as automated server monitoring, and billing only for services you use, Progent offers you an affordable way for maximizing the productivity and profitability of your small business information system. Progent is the smart way for small businesses to create and support a robust and secure IT network and to benefit from fast access to the skilled consulting typically available only to enterprises who can afford a large internal IT group.

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    Progent's Cisco-certified Wi-Fi networking consultants offer online and on-premises consulting and troubleshooting services to assist you to design, configure, manage, tune, and debug wireless deployments that utilize Cisco's Meraki APs. Progent's consultants can also help your organization to plan and implement hybrid networks that integrate on-premises and cloud-hosted resources and that deliver seamless connectivity, advanced protection, streamlined management, and consistent operation for all your mobile and desktop endpoints.

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    Cisco has designed a full product line of routers including routers designed to provide the protection, bandwidth, and availability demanded by organizations ranging from branch offices to worldwide enterprises. Cisco routers include support for redundancy, transparent failthrough, and redundant power for improved reliability and system uptime. Progent can help you choose and configure Cisco routers to build a reliable infrastructure for your network and to make it easy to expand as you add new users, open new offices, deploy new services, open your network to customers and partners, and support a more mobile workforce. Progent offers expertise in a range of routers based on Cisco's IOS platform, such as the Cisco 800 series of small business VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 2900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, Cisco CRS Carrier Routing System for core Networks, plus older 1700 and 2600 Series Routers.

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    Progent's Cisco-certified wireless integration consulting experts can assist organizations to configure, manage, and troubleshoot Cisco wireless products including Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.

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    Progent's Meraki Wi-Fi access point experts offer remote and on-premises support services to assist organizations of all sizes to design, deploy, manage, expand or troubleshoot Wi-Fi systems that include Cisco Meraki APs. Progent can help your business to configure and manage Meraki-based wireless infrastructure for environments that range from a telecommuter's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also help you to configure additional Cisco products such as switches, ASR routers and firewalls to build a seamless network infrastructure that delivers the same access, performance, security compliance, manageability and uptime for wired and wireless users irrespective of their location or device.

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    Progent's Network Help Desk Outsourcing Services for PC desktop technical support are designed especially for small organizations who require fast access to a Help Desk Service Center with expert phone support and effective escalation capability but who must work within a restricted network support budget. Key components of Progent's Help Desk Outsourcing Services include: Help Desk Call Center Support, Secure Remote Access Support, System Evaluation, Expert Escalation, Virtual Help Desk Services, Per Minute Billing, and Help Desk Call Center Software Selection and Deployment.

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    ProSight LAN Watch is Progentís server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so all potential issues can be addressed before they can impact your business.

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    For medium-size companies looking for IT support, Progent offers a variety of alternatives including on-site help, on-line support, phone-based Help Desk, 24x7 support with automatic network monitoring, emergency staffing, site relocation support, application development, and expert consultation. For medium-size businesses in California or other areas covered by Progent's field engineers, Progent offers professional onsite help for solving network issues quickly and affordably.

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    If you are an information technology consultant with technical support experience, joining Progent and helping our customers will enhance your skills via interaction with our staff of motivated, world-class consulting experts. Progent's commitment to providing network consulting and technical help to small and midsize companies will give you the chance to consult in depth with decision makers and contribute significantly to the success of exciting companies. Also, Progent's virtual office environment offers state-of-the-art technology for remote support and wireless connectivity to allow you to come up with speedy solutions when you take on mission-critical problems.

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    Progent provides Windows Cluster Server consulting to help your organization deploy zero-downtime clustered servers designed to deliver 24x7 uptime. Windows cluster servers for non-stop networks include Microsoft Windows Cluster Server, Microsoft SQL Cluster Server, and Exchange Server Cluster. By assisting you t create fault-tolerant server clustering environments around Windows Server Cluster 2003, Progentís Premier Windows professionals make sure that your zero-downtime server clusters are set up to maximize the competitive advantage of your IT system.

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    important features of Dynamics GP accounting include a modular structure that allows you to buy just the functionality you require, a standards-based architecture based on Microsoft technologies to secure your investment and provide a tightly interconnected environment, advanced reporting capabilities that permit you to monitor all activities, revenues and expenses and sales trends, compatibility with Microsoft Office to enable access to business information, the capability to integrate data from almost any database or desktop application into Microsoft Dynamics GP/Great Plains, and an open architecture that makes it possible to develop specialized programs. Progent can show you how to set up and maintain a reliable, protected server and communications infrastructure to support Dynamics GP/Great Plains, and can provide experienced GP support professionals to help you convert the powerful features of Microsoft Dynamics GP accounting into a productive business solution.

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    The experience of Progent's certified Windows Server consulting team, with an average of more than 11 years of support in Microsoft technology, ensures you success in identifying the edition and configuration of Windows 2003 Server that matches best with your business strategy. Progent can also assist you with designing, deploying, managing and troubleshooting sophisticated information technology applications based on Windows Server, and can assist your upgrade from Windows 2000 Server or Windows NT.

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    Progent's CCIE-certified networking experts offer advanced support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover solutions.

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    Progent can provide one-on-one training customized for people who want to broaden their understanding of the Apple macOS and OS X platform, Mac hardware, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide customized group or individual webinar classes for Mac application software.

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    Progent's ProSight portfolio of managed IT services are geared to provide businesses who have minimal in-house IT administration and support teams with affordable access to enterprise-class management tools and technical expertise. Benefits of the ProSight catalog of managed services include flat-rate network maintenance costs, automation of routine management tasks, continual adoption of the latest technology, graceful transition from older technology to modern solutions, close fit between information technology with business objectives, access to veteran IT consultants, and freeing up management to focus on business issues rather than ever-changing information technology.

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