For small office network systems located anywhere in the state of Minnesota, Progent's Microsoft and Cisco certified technicians can deliver remote phone assistance and troubleshooting to repair your computer system troubles quickly and cost effectively. Progent has developed top-notch skills, software tools, and support knowledge bases to troubleshoot and fix computer network problems while avoiding the cost and time delays associated with in-person service visits.

If your Minnesota company is situated beyond the larger metropolitan areas such as Minneapolis, St. Paul, Rochester, Duluth, or Bloomington, your local network support options may be limited in technical capability, or not available during an emergency. This can result in a network environment that is unpredictable or causing wasted time due to technical problems going unresolved for too long. Progent’s group of expert network professionals average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a large variety of technical projects for a extensive range of clients. This means you obtain not just the technical expertise needed for the task, but an expert with proven methods for applying that expertise to deliver cost effective network solutions.

Easy Engagement and Pricing Model
Progent's easy per-minute billing policy requires no complicated contracts, retainers or hidden charges. Many other support companies have minimum billable time or other extra charges that increase service. For remote support from Progent during regular business hours, you pay only for the actual time spent resolving your issue. If it only requires ten minutes to resolve your issue, then you are only billed for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you pay only for the time when Progent's team member is actually on-site solving your problems. Just Progent's value priced per-minute rate. For emergency same-day on-site service calls, you may have to pay for our expert’s travel time, but never an increased emergency rate. Since Progent has a large pool of expert consultants located throughout the entire service territory, an available consultant is typically close by to help. Progent can also dispatch onsite service to most zip codes in the United States within 24 hours of answering a support call. Progent's online technical support team has provided assistance to small businesses in every state in the U.S (See Progent's nationwide testimonials.)

Common Examples of Remote Support Services Available from Progent for Cisco Routers
Some of the common online Cisco router consulting services offered by Progent include setting up domain name, DHCP, routing tables, NTP, security logon banner and user accounts; configuring iBGP and HSRP, aggregate routing, static to EIGRP redistribution, and static route injection into OSPF; fixing policy based routing to MPLS, routing configuration, and line settings; updating router's IOS image; validating failover; resolving VPN problems; making a network diagram and documenting router setup; plus policy and availability planning.

World-class Cisco Help from Expert CCIE-certified Engineers
Progent is the leading source of convenient, quick, and economical access to Registered Cisco CCIE support professionals. CCIEs are highly-qualified networking experts who earn this prestigious classification only after thorough testing by Cisco. CCIEs can handle even the most complex issues associated with network planning, deployment, troubleshooting, and maintenance. Progent’s CCIE consultants cooperate intimately with Cisco in-house staff in analyzing issues with Cisco's IOS software and devising fixes or acquiring software updates to correct problems. Progent offers fast contact with a CCIE by telephone so that you can receive instant assistance for tough network problems that are affecting worker productivity but are beyond the expertise of your usual IT support resources.

ProSight LAN Watch Server and Desktop Remote Monitoring Managed Service
ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they can impact your network. Read about the complete ProSight family of low-cost outsourced network management services for small and medium-size organizations.

Unified Communications Manager and Cisco Unified CM Express Consulting
Cisco Unified Communications Manager (Unified CM), formerly named CallManager, functions as the core of Cisco's communications and collaboration solution. CUCM and Unified CM Express provide an advanced IP-PBX solution by integrating closely with apps such as Unified Communications Manager IM and Presence Service, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent's CCIE-certified CUCM consultants can help with any facet of Unified Communications Manager setup and troubleshooting in areas that include integrating Voice over IP phones and video IP phones, reviewing dial plans, configuring SIP PSTN trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE networking support, designing Cisco UCS server clustering solutions for high availability, and integration with Exchange Server.

Cisco Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, a seamless expansion of Unified Communications Manager, is a converged voice messaging solution that promotes collaboration by providing flexible set of alternatives for retrieving calls and messages within an environment that is easy to implement and maintain. Unity Connection lets you access and manage your voicemail from your email inbox, web browser, Cisco Jabber, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or an iPad or tablet. Unity Express (CUE), available in select Cisco ISR routers, provides cost-effective voicemail, unified messaging, interactive voice response, and automated-attendant functions for small to medium businesses and corporate satellite locations with as many as 500 users. Progent's Cisco-certified CCIE network consultants offer Unity Connection and Unity Express (CUE) configuration and technical support support to ensure that your voice messaging deployment continues to deliver maximum business value.

Cisco IOS Upgrade Support
If your network incorporates Cisco appliances, you could be running an old version of IOS, the network OS powering virtually all Cisco router and current Cisco switches. Cisco often offers upgrades to IOS to fix problems, plug security weaknesses, or improve functionality. Unfortunately, updating IOS and other Cisco OS platforms can be a challenge, depending on your Cisco equipment and your network environment. For example, there could be limitations of local RAM that could cause a new software release to operate improperly. Progent's Cisco CCIE-certified network engineers can provide a broad array of services related to upgrading Cisco IOS or any Cisco software platform such as IOS EX, CallManager or Unified Communications Manager. Progent can run audits of your Cisco software, propose sensible upgrades, prepare Cisco devices, copy software images/, activate and test your Cisco software, tune performance, troubleshoot issues, and train your network support staff how to take advantage of all important new features.

Desktop and Mobile Device Unified Administration Support
Progent offers Configuration Manager 2016 hybrid cloud integration, System Center 2012 Configuration Manager design and deployment and Microsoft Intune integration help to consolidate and simplify the administration of your PCs along with your Cloud-connected mobile devices. Progent can assist you to migrate smoothly to Configuration Manager 2016 from an older device management solution or assist you to enhance your existing SCCM 2016 ecosystem to support your changing IT needs.

Planning Deployments of Cisco's Managed Switches
Progent's Cisco CCIE-certified network technology consultants offer world-class online and on-premises support for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for environments that run the gamut from small businesses and campus networks to enterprise data centers and ISPs. Progent can assist you to deploy Cisco's quickly evolving switching technology to realize the throughput, scale, availability, virtualization, security and manageability demanded by your business. To learn about Progent's consulting and troubleshooting services for Cisco's extensive family of Catalyst switches, refer to Cisco Catalyst switch consulting and troubleshooting services. For details about Progent's consulting and support services for Cisco's Nexus Series of data center switches, see Nexus switch consulting and support services. To find out about Progent's support for Cisco Meraki switches, visit Meraki switches integration.

Endpoint Device Security Defense Solutions for an At-Home Workforce
Progent can help small and mid-size organizations to install security protection solutions and deliver mitigation expertise needed to support work-from-home employees. For information about Progent's cybersecurity protection services for at-home workers, go to endpoint security defense services for a remote workforce.

Talk to a Progent Network Consultant
To find out how you can get in touch with a Progent computer support expert for remote or on-premises support in #(state), call 1-800-993-9400 or visit Remote Computer Help.