For small business network systems located within the state ofMinnesota, Progent's Microsoft authorized professionals can provide phone help and remote troubleshooting to solve your network systems issues quickly and affordably. Progent has developed top-notch skills, software utilities, and support knowledge bases to diagnose and resolve IT problems while avoiding the expense and time delays associated with in-person technical service visits.

If yourMinnesotabusiness is situated outside of the larger metro areas such asMinneapolis, St. Paul, Rochester, Duluth, or Bloomington, your nearby computer support options may be limited in expertise, or not available during a crisis. This can result in a office network that is unpredictable or causing productivity loss due to technical problems continuing for too long. Progentís group of field proven network professionals average more than twelve years of real-world IT industry experience, in the trenches of computer network support, performing a large variety of technical tasks for a diverse range of clients. This means you obtain not only the technical know how needed for the task, but a professional with demonstrated methods for applying those skills to provide efficient network solutions.

BI Reporting and Analytics Consulting
Progentís BI reporting experts offer online and onsite expertise to assist your organization with any phase of business intelligence (BI) reporting ranging from troubleshooting or modernizing applications to planning and deploying a comprehensive BI environment. Progent's management reporting consultants can help you to support your current BI environment, assist you to upgrade databases and applications from an outdated reporting platform to a current one, and provide custom remote mentoring to meet your individual needs. Progentís business reporting professionals can provide expertise in the leading business analytics reporting and visualization platforms including Microsoft's SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot and Power View, Report Designer and Report Builder.

Network Consulting for Local Governments
Progent has a long background delivering a broad range of remote IT support and urgent troubleshooting services to local governments and schools across the U.S. Progent is one of the industryís pioneers in delivering advanced online IT consulting and has delivered network support to clients in all 50 states. Progent's online information technology support for local governments saves travel expenses and solves issues faster than on-premises service calls.

Apple iPhone and iPad Integration
Progent's iPhone and iPad integration consultants offer affordable remote consulting to assist your business to design, configure, and fix any aspect of your iOS and Windows integration efforts and is available for short-term tasks to help you through occasional technical bottlenecks or major engagements to help you finish business-critical initiatives on time and within budget. Progent has expertise in local, cloud-centric, or hybrid environments and can help you create or maintain a resilient, secure and scalable network infrastructure that is best suited to your mode of computing. Progent also offers online and onsite training for individuals or groups to help manage and use your iPhones and iPads in a secure, collaborative ecosystem that maximizes the business value of your IT network.

Full Range of Security Help
Progent's CISM, GIAC, and CISA certified security experts can assist your company to perform comprehensive security evaluations, recover rapidly from virus and worm attacks, set up firewalls, set up safe mechanisms for off-site and mobile connectivity, install spam protection and email encryption, and create a company-wide security plan built around 24x7 automated network monitoring. Progent's ProSight family of managed security monitoring and management services includes ProSight Active Security Monitoring (ASM) for ransomware defense and ProSight Enhanced Security Protection (ESP) for unified endpoint protection.

Configuration Manager 2016 Cloud Integration
System Center Configuration Manager 2016 automates software provisioning and updating, streamlines security and compliance settings control, inventories network resources, guards against company data leakage, provides network health monitoring, enables secure self service, and delivers a single control mechanism for administering mixed-OS ecosystems based on on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration experts can assist your organization with any aspect of planning, implementing, operating and repairing a System Center 2016 Configuration Manager solution for on-premises, cloud-based, or hybrid environments.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) experts and data leakage protection specialists can help organizations to configure Progent's ProSight Email Guard Security Gateway to use your content policies for scanning the content of email messages and attachments and preventing the transmission of confidential or unauthorized data or spam. ProSight Email Guard's email content filtering technology can also help organizations avoid reputation loss and keep compliant with industry privacy standards and government requirements like HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Find out about Progent's entire ProSight series of value-priced network management outsourcing services for small and mid-size businesses.

Wide and In-depth Experience with Office Networking
Progentís group of over 100 network experts means customers can take advantage of the leverage of over 1,000 years of combined background and shared information to fix the most troublesome IT issues. Progentís accredited network consultants possess the know-how to find solutions fast and deliver them cost effectively.

Remote Consulting for Windows Server 2008
The sophistication and versatility of Microsoft Windows Server 2008 calls for an information technology expert with hands-on experience and diverse knowledge in architecting and deploying efficient end-to-end business information networks. The professional experience of Progent's certified Windows Server 2008 experts, with an average of over 10 years of background supporting Microsoft-powered technology, helps insure your success in maintaining and troubleshooting your Microsoft Windows Server 2008 environment. Progent's Microsoft-certified Windows Server 2012 R2 experts can also assist you to assess the business value of upgrading from Microsoft Windows 2008 to Microsoft Windows Server 2012 R2 or later. If you are considering building a hybrid architecture that integrates local systems with cloud-based services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions.

Android Phone Integration and Management
Progent's Android phone integration consulting services have years of experience delivering online and onsite support for businesses of all sizes who want to integrate Android phones and tablets into their IT systems so that users can be productive from anywhere. Progent offers the range of know-how to solve network problems that span numerous vendors and that entail a mix of older and current information technology. Progent offers budget-friendly online technical support to assist you with any facet of designing, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can provide occasional support to help you to handle especially challenging technical issues, or Progent can provide comprehensive project management services to ensure that you complete major IT projects on time and on budget. Progent can help with on-premises, cloud-centric, or hybrid network environments and can provide expertise with all major operating systems, apps, management tools and network infrastructure. Progent also can provide specialized group or one-on-one training to show you how to manage and operate Android phones and tablets efficiently.

WatchGuard Firewall Planning and Integration Consulting
Progent's WatchGuard experts can show you how to configure WatchGuard Firepower Firewall security appliances that fit your network security needs and budget. Progent can help you to manage legacy WatchGuard firewalls or migrate to current WatchGuard Firebox firewall solutions. To find out about Progent's consulting services for WatchGuard security gateways, refer to WatchGuard firewall integration consulting.

Microsoft System Center 2016 Planning and Integration
Microsoft System Center 2016 delivers major enhancements in the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

Cisco IOS software Update Consulting
If you includes Cisco routers, you may be running an outdated version of Cisco IOS, the control software used in almost all Cisco router and the latest Cisco switches. Cisco often publishes updates to IOS in order to correct bugs, shore up security vulnerabilities, or add functionality. However, updating Cisco IOS or other Cisco operating systems can be tricky, depending upon your Cisco appliance and your network environment. For example, there may be limited local RAM that could cause a new OS release to operate incorrectly. Progent's Cisco CCIE network engineers can provide a broad selection of services associated with updating Cisco IOS or any Cisco control software such as IOS XR, CallManager or Unified Communications Manager (CUCM). Progent's consultants can run inventories of your Cisco software, recommend sensible updates, prepare Cisco devices, transfer software images/, configure and test your update, tune throughput, troubleshoot issues, and train your IT managers how to get the benefits of any significant new features.

Linux Support and Windows/Linux Integration
If your small business IT environment mixes Linux technology with Windows, Progent can help you to integrate your servers into a cohesive system that permits all your operating systems to coexist for easy management, seamless data exchange, high availability, enhanced performance, and integrated security. If you are creating Linux based-software on a network that incorporates Microsoft Windows-powered servers, desktops, and applications, Progent can provide full-service support outsourcing that allows you to concentrate on your area of high-value expertise.

Progent's Consulting Services for Microsoft SQL Server 2014
Microsoft SQL Server 2014 includes significant improvements in key areas such as speed, availability, compliance, and cloud integration. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that works transparently with all workloads including OLTP, data warehousing (DWH), and business analytics (BI). Progent's Microsoft SQL Server 2014 consulting team can deliver cost-effective remote and on-premises services that include system design, deployment, administration, remediation, and application development services to help organizations of all sizes to realize maximum business value from their SQL Server 2014 deployment. If your organization is currently running Microsoft SQL Server 2014, Progent can help you to perform a cost-effective migration to SQL Server 2016.

Online Call Center Services for Small Businesses
Progent's Standard Help Desk Services offer an end-to-end service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, managing accountability, screen sharing, status tracking, problem solving, and and reporting. Designed for small organizations with few full-time supprt technicians for desktop issues, Progent's Help Desk Services provide remote support at a substantial savings from Progent's regular Level 1 desktop support rates. Progent can also provide rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues. For more information, refer to Progentís remote Help Desk services for small businesses.

Microsoft Windows 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Windows Hyper-V 2016 utilizes key features initially designed for and refined on Azure, one of the world's biggest public clouds. This significantly improves the suitability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises environments by enhancing data security, uptime, expandability, manageability, dependability and disaster recovery. Progentís Microsoft-certified Windows Server 2016 Hyper-V specialists can assist you to assess the benefits of Hyper-V 2016 for your business, configure test systems to verify the ability of Hyper-V 2016 to run your vital workloads, design a cost-effective network architecture for a cloud-based or hybrid installation, develop and carry out a non-disruptive migration plan, educate your IT management and technical support staff, and provide ongoing consulting and debugging support to ensure that your Hyper-V 2016 investment delivers maximum business value.

Contact a Progent Computer Support Expert
To find out how you can contact a Progent network consultant for online or on-premises help, phone 1-800-993-9400 or visit Remote Network Support.



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    Progent's Cisco-certified Wi-Fi technology consultants can assist organizations to configure, administer, and debug Cisco Wi-Fi devices such as Cisco's Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.

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    At Home Employees Endpoint Management Online Troubleshooting

    Progent can help small and medium-size organizations to deploy centralized remote endpoint management and monitoring solutions for maintaining endpoints operated by offsite workers.

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  • 24x7 Consultants ProSight Private Cloud Hosting Services
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    Progent's ProSight Virtual Hosting and Management service provides comprehensive hosting of a small company's production servers in a solution that gives the highest level of availability and expandability and is also easy to move to any data center. ProSight Virtual Hosting services are based on proven virtualization technologies that enable small companies with mixed- platform IT systems to economize significantly on the costs of capital investments, system maintenance, and network management while benefiting from world-class reliability and an unmatched level of vendor independence.

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    ProSight Email Content Filtering Policies Consultant Services

    Progent's ProSight Email Guard uses the technology of leading data security vendors to deliver centralized control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter.

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    Cybersecurity Firms WatchGuard Firebox

    Progent provides consulting expertise for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you choose, configure, and maintain a WatchGuard Firewall appliance that aligns with your network security needs and budget. Progent can assist you to manage outdated WatchGuard firewalls or migrate smoothly to modern WatchGuard firewalls.

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  • HP Lights-Out 100c Remote Management Card Engineer
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    Remote management cards give network managers full control over a server without the need for a personal presence. Using these management cards, all console screen information plus keyboard and mouse functionality are transferred to an off-site session to a support expert who can be located anywhere with Internet access. Progent's Microsoft and Cisco certified consultants can assist you to plan, implement, and manage a fault-tolerant business network that includes remote server management cards and Progent can utilize these remote management cards to provide efficient remote technical help. Progent has experience with a number of remote management cards such as Aten remote management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon eRIC remote management cards.


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