If your company computer network is in Minnesota you now have quick phone-based contact with a UNIX, Linux, Solaris, Apple Mac OS X or Cisco CCIE consultant to assist with urgent problems affecting your network. Progent offers the services of one of the most extensive groups of UNIX and Cisco CCIE consulting experts available remotely of any nationwide support firm in the country. Rates are affordable, charges are by the minute, engagement is immediate, and support is world class.
If your Minnesota organization is based far from major metropolitan neighborhoods such as Minneapolis, St. Paul, Rochester, Duluth, or Bloomington, the availability of UNIX, Linux, Sun Solaris, or Mac OS X or Cisco CCIE experts may be problematic when there's an emergency. This could mean a loss of revenue for your company, upset customers, unproductive employees, and distracted executives. By contacting Progent's remote support, you have access to a Premier professional who can provide help when you have to have it to get your information system on line.
Since Progent bills for telephone-based service by the minute, your business pays just for support received. Progent requires no startup fee. Some remote consulting firms apply substantial minimum time requirements or bill for every quarter hour or longer. Progent's by-the-minute granularity and straightforward pricing policy avoid big invoices for quick fixes.
If your Minnesota company needs remote assistance for UNIX, Linux, Solaris, macOS and OS X or Cisco technology, visit Progent's phone-based help, call
Why is Progent's Remote Support Program Unique?
Progent's seasoned staff of remote support professionals has a wide range of in-depth computer knowledge. This enables Progent's remote service experts to deal successfully with the most challenging network trouble more quickly than is feasible with typical third-party support firms or with the in-house support staff commonly found in smaller businesses. Progent has refined the tools and skills to repair problems efficiently in many different computer configurations that feature mixtures of UNIX, Linux, Sun Solaris, Apple macOS and OS X, Microsoft Windows, and Cisco technologies. (See Progent's customer testimonials.)
Progent's UNIX/Linux, Solaris, macOS and OS X, and CISCO CCIE engineers have qualified for advanced certifications including Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's online support engineers also have a variety of key Cisco certifications which include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To help companies that operate networks featuring a combination of UNIX, Linux, Solaris, macOS and OS X, and Microsoft Windows operating systems, Progent's remote support team can provide the services of engineers who hold important Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). To provide advanced security expertise, Progent provides online contact with professionals who have earned major security credentials including Certified Information Security Manager consultants, CISSP experts, and ISSAP engineers. The range of Progent's expertise coupled with Progent's group approach to repairing technical difficulties allows trouble ticket escalation, when called for, to experts with relevant background to resolve unusually tough jobs. This speeds up remediation of urgent network problems, prevents system downtime, and reduces technical support invoices.
For organizations anywhere in Minnesota, Progent enables immediate remote contact with a UNIX/Linux, Sun Solaris, macOS or OS X specialist for urgent support to repair technical issues that are affecting your business and are outside the experience of your on-hand IT maintenance resources. Progent's UNIX/Linux, Solaris, macOS and OS X, and CCIE-Premier service team can analyze your system by means of advanced remote support technologies in order to deliver quick and efficient analysis and remediation of serious computer problems.
Troubleshooting Services Progent's Remote Consulting Specialists Can Offer Your Minnesota Company
Progent's online professionals can provide advanced help for an extensive set of UNIX/Linux, Apple Mac, Cisco, and Windows technologies including:
Remote Expertise for UNIX/Linux, Solaris, and macOS and OS X Environments
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based network support team can help Minnesota companies to maintain a comprehensive set of IT products and technologies that include network architecture, email solutions, security consulting for computer systems and company processes, Microsoft Windows coexistence with UNIX/Linux, Solaris, or Apple macOS and OS X systems, virtual server products for processor economization and centralized administration, and moving from out-of-date applications to modern solutions based on updated versions of UNIX/Linux, Solaris, Apple macOS and OS X, or Windows.
Progent's support experts can provide remote technical help for computers powered by leading versions of UNIX such as: Apple macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or mainstream Linux platforms such as RedHat, SUSE, Debian-GNU and Slackware Linux.
Cisco Network Infrastructure and Security Solutions
Progent is unmatched in the network support industry for providing fast and economical access to Cisco CCIEs. CCIEs are high-level networking consultants who are awarded this prestigious certification only after intense testing administered by Cisco. Usually CCIEs are employed by big enterprises or nationwide Internet service providers (ISPs), and consequently their services are not conveniently accessible to smaller companies.
CCIE and CCNP Premier consultants from Progent can help you to architect, configure, and service a converged business network that can simplify business processes, lower costs, and accelerate time to productivity. By combining Cisco integrated services routers expertise with Catalyst switches support and Cisco wireless products integration assistance, Progent can significantly improve the strategic value of your information system in Minnesota. To learn more about Progent's expertise in Cisco network appliances, refer to Cisco Technology Engineering Support.
Microsoft Partner for Online Consulting for Windows
Progent's Microsoft-premier remote service experts offer network repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist your company with a broad variety of platform expertise including
Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 migration,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 migration, Exchange Server 2013 consulting,
SharePoint Server 2019 planning and configuration,
SharePoint Server 2016 migration and hybrid integration consulting,
Microsoft Teams integration,
Skype for Business Server planning and deployment consulting and Microsoft Lync maintenance, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring,
System Center 2012 Operations Manager monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials cloud integration.
Premier Security Engineers
Progent offers you the services of accredited CISA, CISM, and ISSAP security engineers who offer a range of security solutions that can strengthen the immunity of your UNIX/Linux, Sun Solaris, or Apple macOS and OS X network against internal or external threats or help you to recover rapidly from an assault. Security services available from Progent include: in depth security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds and Netcat; efficient recuperation from malicious assaults; integrating firewalls; establishing secure techniques for off-site and mobile connectivity; securing your messaging infrastructure from spam and directory harvest attacks; and offering 24x7 proactive monitoring. To find out more concerning Progent's security expertise for small and medium-size businesses, see Progent's Professional Services for System Security.
Business Applications Services: Webinar Training, Custom Programming, Integration
Progent's Mac technology consultants can support the creative facets of Mac environments by providing help services and education in imaging, sound, and motion video. Progent's support professionals offer expertise in a variety of Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific projects such as scanning or digitizing audio or video or configuring an audio/video post-production facility.
Progent's Application Experts Group offers in-depth consulting support and training in specific application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and Office Excel. To read more concerning Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Call Center Outsourcing Options
Progent offers a selection of support programs for Call Center assistance : UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft Call Center Outsourcing Support Services, Virtual Helpdesk Support Services, and Call Center Process Consulting and Staffing.
Progent's Call Center Outsourcing Services are intended primarily for companies who need the timely availability of a professional Help Desk Call Center but who have relatively small budgets and IT management bandwidth. Progent's Virtual Help Desk is a seamless supplement to your current Call Center team. Progent can act as a primary Call Center for your business, represent an escalation alternative for tough technical problems, or be available in overflow instances when your other resources are swamped. Progent's Help Desk Call Center Consulting Services can assist you in establishing an efficient new Help Desk or improving your current one, evaluating or customizing Help Desk software products to meet the special needs of your company, or providing temporary personnel to work online in conjunction with your internal Call Center resources to deal with high-demand scenarios like software migrations.
Progent is a Microsoft-Certified Partner and has a large team of Cisco-authorized network specialists. Progent's Help Desk Call Center staff of seasoned UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft professionals can offer your customers easy contact with a large technical support resource with years of experience in phone help and remote access repair service for small and midsize business networks. Progent's concentration is on giving the Help Desk Call Center a positive reputation as a key contributor to company performance, and Progent's charter is to resolve and not just report problems. To find out more information concerning Progent's Help Desk Call Center service and outsourcing, refer to Progent's Call Center Support.
Progent's Remote Service Tools
Progent has developed a set of customized tools, evolved over many years of field experience, dedicated to allowing the most advanced quality of service for providing online technical support and repair for small and medium-size company information networks. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN offsite access enables the engineers of Progent's remote service group to link to your network remotely without breaching network security.
Progent's advanced service reporting system keeps extensive records for all support delivered to Progent's clients. Every authorized Progent staff consultant has the benefit of the specifics of services rendered to each client by any staff member. This database of problems and resolutions is structured as a conveniently searchable proprietary knowledge base that permits Progent's online support experts to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's partnerships with key industry leaders such as Cisco and Microsoft make available other extensive technical support knowledge bases and to manufacturers' in-house technical staff that allow Progent's remote consulting specialists to come up with the best solutions promptly.
Talk to a UNIX/Linux or Cisco Technical Assistance Specialist Now