For office networks located in the state ofMinnesota, Progent's Microsoft and Cisco authorized technical team members can provide online help and remote troubleshooting to solve your network issues fast and affordably. Progent has acquired enterprise-class skills, advanced software utilities, and support knowledge bases to identify and repair computer network problems without the expense and delays associated with in-person service dispatches.

If yourMinnesotaorganization is situated beyond the larger metro areas such asMinneapolis, St. Paul, Rochester, Duluth, or Bloomington, your local network systems support options may be limited in technical expertise, or not available during a crisis. This can result in a network that is unpredictable or causing efficiency loss due to technical issues continuing for too long. Progentís staff of expert network engineers average more than 12 years of real-world industry experience, in the trenches of network support, performing a wide variety of technical tasks for a varied range of clients. This means you get not just the technical skills needed for the job, but a consultant with demonstrated methods for applying that expertise to assist with excellent network solutions.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX consultant to help you plan, configure, manage and repair VMware vSphere and vCloud-powered virtualization ecosystem for on-premises networks, cloud environments, or hybrid systems. Progent's VMware vSphere and NSX consulting team offer advanced knowledge for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery and business continuity. Progent has in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that provide high availability, fault tolerance, and application mobility.

Examples of Online Support Services Available from Progent for Cisco Routers
Some of the typical remote Cisco router consulting services offered by Progent include configuring domain name, DHCP, routing tables, logging, security logon banner and user accounts; configuring iBGP and HSRP, aggregate routing, BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting BGP peering arrangements, routing maps, and BGP peering arrangements; upgrading router's IOS image; setting up and confirming router failover; fixing VPN problems; making a network diagram and documenting configuration; plus policy and business recovery planning.

World-class Cisco Support from Experienced CCIE-certified Consultants
Progent can provide convenient, immediate, and affordable access to Cisco CCIE support professionals. CCIEs are highly-qualified network gurus who earn this prestigious certification only after strenuous examination by Cisco. CCIEs are able to resolve even the most complex issues associated with network architecture, setup, repair, and service. Progentís CCIE consultants cooperate closely with Cisco engineers in analyzing problems with Cisco's IOS software and devising workarounds or obtaining patches to correct anomalies. Progent offers quick access to a CCIE by telephone so you can receive instant help for tough network problems that are impacting business productivity but are outside the scope of your usual IT service resources.

Broad Expertise in Microsoft's Popular Server Environments
Progent's team of network consulting experts can assist large organizations to plan, set up, and support major rollouts of key Microsoft technology by offering services such as Active Directory configuration, Microsoft Exchange 2016 migration, Exchange 2013 integration, Exchange Server 2010 troubleshooting, Microsoft SharePoint Server 2013 configuration, Microsoft Skype for Business planning and deployment support and Lync Server management, plus SQL Server 2016 upgrades and Microsoft SQL Server 2014 programming. Progent has helped some of the world's biggest businesses to integrate technology powered by Microsoft products and offers branch office support for enterprises with branch offices in or larger cities throughout the U.S.

Advanced Project Management Experts
For advanced project management assistance, Progent can provide access to veteran information technology professionals with years of background as IT project managers for program development, information technology deployment, and business process engineering working with organizations ranging from Big 4 firms to dot-com startups to government agencies. These proven IT managers offer world-class management expertise to assist enterprise customers to adhere to best practices to make sure development or deployment projects are completed on time and on budget.

Cisco Small Business 100, 300 and 500 WiFi Access Points Planning and Support
Cisco's Small Business series of access points are Linux-based devices designed as entry-level Wi-Fi solutions for small offices. Progent's Cisco CCIE-certified wireless infrastructure experts can provide online or on-premises configuration and troubleshooting support to help you to plan, configure, upgrade, optimize, manage and troubleshoot Cisco Small Business wireless AP deployments of any scale or architecture. For details about Progent's support for both current and legacy Cisco Small Business 100, 300 and 500 series of wireless APs, refer to Cisco Small Business WiFi access points configuration and troubleshooting.

Wireless VoIP Phone Solutions
Successful integration of Cisco's wireless IP phones usually demands that you configure and optimize many components of your wireless infrastructure including access points, routers, Cisco wireless LAN controllers, and network management tools. Progent's wireless IP phone configuration consultants offer online and on-premises assistance to help your organization build and administer a Cisco wireless IP phone solution by providing services that range from debugging the set up of an IP phone or AP to providing comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of a campus.

SharePoint Server 2016 Migration and Hybrid Integration Consulting
Microsoft SharePoint 2016, intended for local implementations of SharePoint, offers deep integration with SharePoint Online and Office 365 to enable hybrid network models that transparently combine local and cloud-based infrastructure and services. Other enhancements include rapid deployment with the MinRole feature, increased scale, higher performance, stronger security and compliance, enterprise analytics via Power BI support, and a more engaging user interface for team projects. Progent's Microsoft-certified SharePoint consultants offer economical online and onsite expertise, software development, and troubleshooting support for organizations of all sizes who intend to upgrade to SharePoint 2016 or SharePoint Online from earlier versions of SharePoint. To find out more, see SharePoint Server 2016 Migration and Hybrid Integration Expertise.

Response Time of Progent's Technical Response Center for Online Computer Support
Progent's Technical Response Center is dedicated to providing the best level of online computer support services available for emergency as well as standard issues. For urgent issues that impact many users, crucial individuals, or a line-of-business application, the Technical Response Center can respond within an hour. For non-critical issues, the TRC will within two hours. In all cases, your ticket will be generated quickly and correctly, You will receive an acknowledgement from the trouble ticket system, and the TRC will check with you regarding each corrected problem to make sure you are satisfied with the results and ready to close out the ticket. Find out more details about Progent's TRC Customer Commitment.

Progent's Integration Support for Microsoft Windows 2012 R2 Server Essentials
Microsoft Windows Server Essentials is a value-priced, versatile OS that enables small organizations to make the move from the traditional physical in-house datacenter to the contemporary hybrid computing model that includes on-premises and cloud-based resources. Progent's certified Windows Server 2012 R2 Essentials consulting experts can provide cost-effective remote consulting and troubleshooting for Microsoft Windows Server Essentials. Progent can assist you to assess the possible productivity and cost benefits of migrating to Windows Server Essentials and adopting a hybrid local/cloud design for your network environment. Progent can provide full-service project management to help you design and carry out a smooth migration to Windows Server Essentials, Microsoft Office 365, and other Microsoft Online platforms and services. (Learn about Progent's Office 365 Exchange Online integration solutions with on-premises Exchange and Azure integration consulting.) Progent also offers as-needed consulting help, troubleshooting, and training.

Spam and Virus Filtering and Email Encryption
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Read about the entire ProSight family of low-cost network monitoring and management services for small and medium-size businesses.

Cisco IOS Update Consulting
If you includes Cisco routers, you could be using an outdated version of Cisco IOS, the control software used in virtually all Cisco router and the latest switches from Cisco. Cisco frequently publishes updates to IOS in order to correct bugs, plug security gaps, or improve functionality. However, updating Cisco IOS and other Cisco control software can be a challenge, depending upon your Cisco device and your system infrastructure. For example, there may be limited internal RAM that might cause a new software version to execute incorrectly. Progent's Cisco CCIE consultants offer a broad selection of support services associated with upgrading Cisco IOS or any Cisco software platform such as IOS EX, CallManager or Unified Communications Manager (CUCM). Progent can perform version audits of your Cisco software, propose appropriate upgrades, prepare Cisco devices, copy images/, configure and test your Cisco software, tune performance, troubleshoot issues, and teach your network support staff how to utilize any important new features.

Contact a Progent Network Consultant
To learn how you can get in touch with a Progent computer support expert for remote or onsite help, call 1-800-993-9400 or go to Remote Network Help.



An index of content::


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    Progent uses an enterprise-class service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small support firms who provide scant documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports transmitted by each consultant to every client. The practice of documenting and archiving service activity allows more efficient service and avoids a variety of typical problems such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.

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    Progent's certified ISA Server consultants have long experience configuring ISA Server-based security installations for information systems with many sites, mobile users, and line-of-business eCommerce applications. Progent's Microsoft Firewall consultants can assist your company in designing and implementing an installation of ISA Server 2000 or ISA 2004 Server that supports your network security needs without overly limiting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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    Dynamics GP/Great Plains can help you expand and manage your company better by offering deep access to decision-driving information and a fast ROI. Microsoft Dynamics GP confers important business benefits including its ability to expand the reach of your organization, handle your financials, automate financial operations, standardize procedures across your business, refine inventory control, increase order accuracy, expand sales and shorten turnaround time, and maximize free cash flow. Progent can show you how to configure and maintain a reliable, secure server and network infrastructure to support Great Plains, and can provide experienced Dynamics GP/Great Plains support professionals to help you reap all the advantages of your Microsoft Dynamics GP software.

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    For custom program development, Progent can supply software design experts to produce line-of-business software in areas such as eCommerce, web site design, Microsoft Business Solutions products such as Great Plains Software accounting system, and custom management reports produced by Crystal Reports, Access Report, or FRx Reports. Progentís consultants can use Internet Information Services to build company-specific eCommerce solutions based on Microsoft ASP.NET. In addition, Progent can provide expertise in a broad array of custom software development environments including SQL Server and Delphi. For custom e-Commerce software, Progent also offers specialists in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.

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    Progent's Cisco certified Wi-Fi consultants can provide economical online and on-premises support for both end-of-life and current Wave 2 Aironet Wi-Fi access points (APs) and Progent can assist your business to design and maintain Wi-Fi environments that incorporate indoor and outdoor/ruggedized Aironet APs.

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    Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that opens the door to the rapid creation of cutting-edge high-end applications that can give your company a significant competitive advantage. SQL Server provides built-in support for XML and the ability to query across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of background supporting Microsoft technology, ensures you success in planning, installing and managing Microsoft SQL Server solutions that are seamlessly connected with other applications powered Microsoft's .NET platform.

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