Immediate Online Technical Support for Minnetonka Minnesota Networks
Fast Phone Support for Minnetonka NetworksFor companies in Minnetonka Minnesota, Progent offers remote technical support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online support to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking problems, as well as the services of CISA and CISSP-accredited security experts to help with high-level security architecture and diagnostic jobs.

Progent's online support engineers offer excellent value because they have the practical experience and have access to the advanced tools needed to resolve the majority of information system issues quickly. This reduces direct expenses because solutions accumulate minimal chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization benefits even more in incidental expenses by minimizing or eliminating system outages and related losses due to business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online consulting expertise is especially helpful for businesses that depend on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.

Progent's billing model for remote help is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone assistance, so you pay just for the support that you receive. In contrast to many remote support firms, Progent requires no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for billing avoid scenarios where quick repairs manage to turn into major bills. Progent's skill at dealing with problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized technologies and field-tested processes that allow the maximum level of efficiency for online consulting and troubleshooting for IT systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's remote service group to link to your company's computer system without violating system security.

Progent's sophisticated customer support database application stores comprehensive documentation describing the service that Progent's customers have been provided. Progent's staff consultants have access to the details of all help provided to each client by any Progent consultant. This database of problems and repairs is organized as a quickly retrievable proprietary database that enables Progent's online technical experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and working associations with important technology companies such as Cisco and Microsoft make available additional vast support databases and permit priority access to manufacturers' internal support staff so Progent's remote consulting specialists can come up with the best resolutions promptly.

Online services provided by Progent to businesses in Minnetonka Minnesota include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same best-of-breed technology used by some of the world's top corporations. Progent's ProSight series of IT management outsourcing services covers all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the entire threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to provide web-based management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your Progent consultant so all looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these important areas of information technology allows clients to execute major initiatives within budget and on time. Progent's project-based online engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center service options for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve challenging issues.

    Progent’s shared Help Desk services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Call Center team of experienced network professionals gives your workers in Minnetonka Minnesota rapid access to an effective network service group with extensive background delivering telephone-based consulting and remote troubleshooting for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a key driver of business performance, and Progent's policy is to resolve and not merely annotate technical problems.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Team offers phone-based advanced engineering support and education in specific business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, programming, and training services, visit Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Minnetonka Minnesota online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your environment so that your IT maintenance is proactive rather than reactive. By exposing looming issues before they cause downtime, system monitoring can ward off disruptive and expensive service failures. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks that support a combination of OS platforms.
How Your Minnetonka Business Can Contact Progent's Online Service Experts
To contact Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Minnetonka Minnesota, Progent's phone-based computer support engineers are ready to deliver professional and affordable system support the instant your organization requires it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine online access technology to solve IT problems rapidly while eliminating the cost and lost productivity associated with on-premises service visits.

Even if your Minnetonka organization works with a local freelance consultant or employs a full time IT staff that know how to handle ordinary computer problems, Progent’s Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the expertise to solve unexpected network crises or particularly tough integration projects.

Advantages of Progent's Network Help for Offices in Minnetonka Minnesota
Progent's online technical help services enable your Minnetonka organization to experience the advantages of immediate, enterprise-class network support without the expense of maintaining an in-house IT staff. Your network will acquire added strategic worth by being increasingly available, efficient, and protected. Benefits to your company include:

  • Seamless remote expansion of your on-site IT resources
    For most companies in Minnetonka Minnesota, local network support providers, whether made up of outside consultants or an internal maintenance staff, can take care of typical network problems. On the other hand, serious problems can spring up when local resources are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your onsite support technicians. In these cases, Progent's online support professionals provide an easy, fast, and affordable solution to augment your local resources and to convey valuable information to increase your capability to handle downstream problems locally.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller organizations often depend on independent freelance consultants. While freelance consultants carry smaller overhead than larger consulting companies and can often charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the absence of backup personnel may require your company to wait for help during an emergency. As your business grows, network unavailability and problems with critical applications are more costly. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve service expertise to insure your IT system stays up and running.

  • Create a Solid Basis for Seamless Expansion
    Organizations typically start with an information architecture implemented on a shoestring budget. Lacking a proper framework, band-aid repairs often get thrown on top of a weak foundation. As a company grows, stability and scalability issues can hinder the productivity of the organization. Such poorly built environments need proper analysis, smart strategic planning, and broad-based technical knowledge to upgrade to a system architecture able to provide the stable foundation to meet vital business demands and ease future expansion.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller offices require guidance and technical training to navigate through an increasingly complex array of technology options capable of promoting business success and improving productivity. They do not need a network engineer who is trying to sell a certain vendor's technology. IT support and product sales can result in a scenario where the recommended solution is built around a profitable technology rather than the genuine needs of a client. Progent avoids these conflicts by selling only services rather than products. This enables Progent to align technical expertise with the best needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical knowledge, refined support software, and understanding of corporate IT allow offices to escape the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited internal resources.

Progent adds value by providing:

How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.



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