Fast and Affordable Online Support for Minnetonka Networks
For organizations located in Minnetonka or anywhere in Minnesota, Progent offers online help for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to businesses in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to help with complex networking issues, plus the services of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and troubleshooting issues.
Progent's remote technical support experts provide exceptional leverage due to the fact that they have the real-world background and are equipped with the advanced tools required to resolve most information system issues rapidly. Efficient support lowers direct expenses because service calls require minimal billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization benefits even more in incidental expenses by reducing or eliminating network outages and associated costs due to business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's advanced remote consulting experience is particularly helpful in environments that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.
Progent's billing model for online help is structured to stretch your network support dollar. Progent charges per minute for phone assistance, so you are charged just for the support that you actually get. Unlike many online service firms, Progent requires no initialization charge or minimum fees. Progent's one-minute granularity and clean policy for billing do away with situations where speedy. minor solutions manage to end up as substantial invoices. Progent's skill at disposing of problems quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a set of customized tools and proven methodologies that promote the highest degree of efficiency for remote engineering help and repair for computer networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to interface to your system without violating system security.
Progent's powerful customer support database application keeps thorough documentation for all support that Progent's customers have received. Progent's authorized engineers have access to the specifics of support rendered to each customer by any Progent consultant. This history of issues and repairs is organized as a readily retrievable support database that allows Progent's remote support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft make available other vast technical databases and allow priority response from manufacturers' internal product engineers with the result that Progent's remote service experts are able to determine optimal resolutions promptly.
Remote services provided by Progent to businesses in Minnetonka and anywhere in the state of Minnesota include:
Authorized MS Windows Support
Progent's Microsoft-expert remote support experts can provide computer repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist your company with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 deployment,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop consulting and support services to assist you company to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 migration assistance plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the management of your desktops and cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top recognition for network consultants, and indicates an individual's technical knowledge at the master level. CCIEs know how to deal with the most stubborn challenges associated with network planning, deployment, management, compliance, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing problems with IOS network management utilities and coming up with workarounds or identifying software patches. Cisco CCIEs provide excellent cost-effectiveness since their depth of experience permits them to find solutions for problems rapidly. In typical instances, less qualified service providers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can connect to your environment by means of the latest on-line troubleshooting technology in order to perform efficient, secure, and affordable analysis and remediation.
Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's top-selling selection of connectivity products. Cisco networking expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers consulting, Catalyst switch integration and support, Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Access Points consulting support, Cisco wireless controllers consulting, Cisco VPN Consulting assistance, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of system protection services to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to clean up quickly after a damaging penetration. Security solutions offered by Progent cover thorough information security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious attacks; configuring firewalls; designing safe mechanisms for remote and mobile connectivity; securing your email system from spam and DHA attacks; and initiating round-the-clock network monitoring.
Progent can provide expert online consulting to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that combine on-premises resources as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and fixes and can produce reports to confirm complete service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based support services to cover a broad array of information technologies such as system infrastructure, email systems, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy administration in environments that incorporate Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-powered environments. Progent's team-based methodology for resolving technical issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts support expense.
Important Linux variants for which Progent can provide expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the world's leading enterprises. The ProSight portfolio of network monitoring and management services addresses all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so any looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your company's preparedness either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT programs. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Minnetonka Business Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Help Desk support alternatives for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex issues.
Progentís shared Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center team of experienced network experts provides your clients in Minnetonka or anywhere in the state of Minnesota rapid access to an efficient support group with substantial experience delivering telephone-based support and remote repair service for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk recognition as a solid enabler of business productivity, and Progent's policy is to resolve instead of merely annotate IT problems.
- Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting Group provides online and in-depth engineering support and training in specific business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, programming, and training services, visit Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers companies in Minnetonka, or anywhere in the state of Minnesota, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your business so your IT support is proactive rather than reactive. By detecting looming issues before they evolve into network outages, system monitoring can ward off inconvenient and expensive information system crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems based on a mix of operating systems.
To get in touch with Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Minnetonka or throughout the state of Minnesota, Progent's phone-based network support engineers can provide professional and cost-effective IT support whenever your company needs it. Long experience providing remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine remote access technology to solve computer problems rapidly while eliminating the expense and lost time associated with on-site service calls.
Even if your Minnetonka company deals with a local freelance consultant or employs a full time IT staff that can deal with ordinary computer issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to handle unexpected system emergencies or especially complicated integration problems.
Benefits of Progent's IT Support for Offices in Minnetonka
Progent's remote technical help services allow your Minnetonka company to have the benefits of immediate, enterprise-grade network support without the expense of managing an in-house IT staff. Your network will acquire greater strategic worth by being more reliable, efficient, and secure. Advantages to your business include:
- Convenient virtual expansion of your local IT resources
For most companies in Minnetonka or anywhere in Minnesota, nearby network support resources, whether made up of freelance consultants or an internal IT staff, can solve the majority of network issues. On the other hand, serious problems might spring up when your regular resources are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your onsite service personnel. In these cases, Progent's on-call support professionals give you a convenient, fast, and affordable solution to supplement your local help and to convey useful knowledge to improve your ability to deal with future issues locally.
- Less Dependence on Individual Consultants
For IT support, smaller businesses commonly rely on individual freelance service providers. Although freelance consultants carry less internal costs than larger service firms and can often charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in training, the absence of fallback help may force your business to wait for assistance during an IT crisis. As your company expands, system unavailability and trouble with vital applications are more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a reliable source of backup service experts to insure your network remains up and running.
- Build a Solid Foundation for Seamless Expansion
Businesses typically begin with an IT system implemented on a modest budget. Without a robust infrastructure, slap-dash repairs often get piled on top of an unstable foundation. As a company grows, reliability and scalability problems can impede the productivity of the business. These badly built environments require proper assessment, intelligent long-term planning, and extensive IT expertise to upgrade to a system infrastructure able to deliver the solid foundation to handle critical business demands and simplify future growth.
- Interact with Problem Solvers Rather Than Technology Sellers
Smaller offices need guidance and technical training to negotiate an ever more complex maze of technology options available for promoting business success and improving efficiency. Businesses do not need a network engineer who is motivated to sell a certain vendor's technology. IT consulting and product sales can lead to a scenario where the recommended
solution is designed around a predetermined technology instead of the genuine requirements of a client. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align IT consulting with the best interests of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical expertise, refined support tools, and understanding of corporate IT enable businesses to avoid the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Technical Support from Progent?
- Certified Knowledge of Microsoft's Entire Family of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 upgrades, Microsoft Windows 2003 upgrades, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises help per minute. As a result, you pay just for received services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no retainer for support services provided during regular working hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for quick solutions so you will not be forced to allow less critical problems to fester.
- Complete Documentation of IT Services
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local support organizations who offer scant documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports sent by each consultant to every client. The practice of detailing and organizing support records allows more effective support and eliminates a variety of common problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few consulting firms to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can keep your information network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.