Immediate Remote Troubleshooting for Minnetonka IT Networks
For businesses in Minnetonka or anywhere in the state of Minnesota, Progent provides remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the services of CISSP-qualified security consultants to handle high-level security design and troubleshooting jobs.
Progent's online technical support experts offer excellent leverage due to the fact that they possess the real-world background and are equipped with the sophisticated tools necessary to resolve the majority of information system problems quickly. Efficient support reduces immediate costs since service calls use up fewer chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your company benefits even more in incidental costs by minimizing or eliminating system downtime and related costs resulting from business discontinuity, upset clients, idle employees, and distracted executives. Progent's advanced online technical support expertise is especially helpful for businesses that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.
Progent's pricing policy for remote support is structured to leverage your network support dollar. Progent charges per minute for phone consulting, so you are charged only for the services that you actually get. In contrast to many online service companies, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and clean policy for pricing eliminate situations where quick solutions somehow end up as major tabs. Progent's penchant for solving problems efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-tested processes which ensure the maximum degree of effectiveness for online engineering help and repair for information networks of any size. Progent provides safe VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's online support team to link to your company's computer system without compromising corporate security.
Progent's powerful technical support reporting system keeps extensive records describing all service that Progent's customers have received. Progent's staff consultants have the benefit of the history of all help rendered to each customer by any Progent consultant. This archive of anomalies and resolutions is organized as an easily exploitable support database that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's extensive list of accreditations and working associations with major technology companies such as Cisco and Microsoft open up additional extensive technical support databases and permit priority access to vendors' internal support staff with the result that Progent's online service specialists are able to determine the most efficient resolutions promptly.
Online technical services provided by Progent to companies in Minnetonka and throughout the state of Minnesota include:
Certified Windows Expertise
Progent's Microsoft-premier online service experts offer network problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server application development, SharePoint 2016 migration and hybrid integration expertise, Skype for Business planning and deployment consulting, Lync Server management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop consulting and support services to assist you business to deploy, configure, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services include offering Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for networking consultants, and validates an individual's network technology knowledge at the expert level. CCIEs can deal with even the most difficult problems associated with network design, installation, administration, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or locating software updates. CCIEs provide excellent value because their depth of experience enables them to resolve problems quickly. In common instances, less qualified engineers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can interface to your computer system via sophisticated remote troubleshooting tools to provide quick, safe, and affordable analysis and remediation.
Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area
Progent's CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of infrastructure devices. Cisco infrastructure expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Catalyst switch consulting services, Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Wireless APs engineering services, Cisco WiFi controllers consulting, Cisco VPN and Security Consulting support, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a variety of system protection solutions to bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help you to clean up rapidly after a damaging penetration. Security services available from Progent include: thorough information security and compliance assessment using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm attacks; integrating firewalls; designing safe techniques for remote and mobile connectivity; protecting your messaging infrastructure from spam and DHA attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote support services to help organizations of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that utilize on-premises resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for restoring services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer remote consulting services to address a wide spectrum of information technologies including system infrastructure, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy administration in networks that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from older applications to MS Windows or Linux-powered environments. Progent's group-based approach to solving network issues promotes quick escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts service expense.
Important Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the industry's top enterprises. Progent's ProSight line of network monitoring and management services addresses all critical aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with government and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, apps and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to deliver centralized control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with data security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup/recovery environment that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special IT programs. Billing rates for longer-term consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these special fields of information technology enables customers to execute major projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Minnetonka Business Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who don't have the resources to support an in-house Help Desk Call Center but who want quick response from an effective Call Center with professional phone support as well as the ability to escalate complex tasks to high-level engineers.
Progentís Virtual Help Desk is designed for bigger companies and operates as a seamless addition to your current Helpdesk staff. Progent's Virtual Help Desk can operate as a an escalation alternative to resolve complex computer system problems, or be available in hectic circumstances when your other support engineers are too busy.
Progent's Help Desk team of veteran network consultants provides your customers in Minnetonka or anywhere in the state of Minnesota fast communication with a reliable network service resource with years of experience providing telephone-based consulting and remote diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a crucial driver of company success, and Progent's intent is to fix rather than just document network issues.
- Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting staff can supply online advanced engineering support and education in special business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for popular Microsoft applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, programming, and training services, visit Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Minnetonka, or anywhere in the state of Minnesota, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to fit your environment so your network support is proactive rather than reactive. By spotting looming trouble spots before they expand into crashes, remote monitoring can ward off inconvenient and costly network failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments based on a mix of OS platforms.
To contact Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Minnetonka or throughout the state of Minnesota, Progent's phone-based network support engineers are ready to deliver effective and economical system help whenever your organization requires it. Long experience delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine remote access tools to solve computer problems quickly while eliminating the cost and lost time that comes with on-site support visits.
Even if your Minnetonka company works with a regular independent consultant or maintains a full time IT staff that know how to deal with typical computer issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the knowledge to resolve unexpected network crises or particularly complicated integration projects.
Details of Progent's Remote Network Services for Minnetonka
Progent's online help, Internet-based troubleshooting, network security expertise, and system management services give companies in Minnetonka or throughout the state of Minnesota unparalleled leverage for your support budget. Whether you need occasional phone help and Internet-based troubleshooting or ongoing Help Desk outsourcing services and system administration, Progent's experts can deliver your organization world class network support while permitting you to eliminate the cost and hassle of running a full-service in-house IT staff. Key features of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to offices in Minnetonka and is also ideal for customers in more remote areas of Minnesota that lack consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the advantage of a wide array of Microsoft support utilities, service information, and continuing education.
- By the Minute Billing to Reduce Costs
Progent offers online help on a by-the-minute billing plan, so you are charged only for the services you receive. Progent has no minimum charge for phone service and asks for no monthly retainer for support services provided during normal business hours. This saves you from facing big invoices for routine repairs.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco offers help from authorized specialists with experience in designing, deploying, and managing networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core consulting offerings include system integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk Call Center support. Progent's Experts Team offers in-depth consulting support in critical business applications. Help available from the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Programming
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Development and Debugging
Oracle Project Management and Application Development
MySQL Management and Application Design
Apple Macintosh Support
Amazon Marketplace Web Service Programming
By providing a convenient one-stop resource for IT generalists and application experts, Progent can deliver timely, inexpensive, and thorough information technology solutions that align with the special requirements of your company.
- Sophisticated Online Connectivity Tools
Secure online connectivity allows Progent's support professionals to observe exactly what your customers see. This makes it possible to find quick fixes to issues that might otherwise demand an expensive onsite visit. Effective remote connectivity tools and experienced technicians combine to allow Progent to resolve most IT issues quickly and economically. Progent is an industry leader in offsite support and automated network analysis.
- Support for Popular VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Support for High Network Availability
For offices with vital applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed especially for budget-constrained organizations whose clients need instant access to a Help Desk Call Center with expert phone support and full escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT expertise, fine tuned remote support tools, and familiarity with enterprise networking enable offices to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Start Receiving Remote Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the front lines of IT support, executing a broad variety of technical tasks for an extensive mix of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting staff. This guarantees that you get not just world-class IT help, but also a support engineer with proven approaches for applying computer knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site visits per minute. As a result, you pay exclusively for received services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for services provided during regular working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast repairs so you won't be forced to allow less critical problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small service firms who provide minimal documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation transmitted by each staff member to every client. The practice of documenting and archiving service records allows more efficient support and eliminates a slew of common misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of vital service information.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to offer 24x7 remote tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they result in downtime, network monitoring can save your IT network from painful and costly service disruptions.
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.