Fast and Affordable Remote Troubleshooting for Minnetonka Computer Systems
Fast Online Support for Minnetonka NetworksFor companies located in Minnetonka or anywhere in Minnesota, Progent offers online help for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve challenging networking issues, plus the services of CISA and CISSP-certified security experts to help with advanced security design and troubleshooting jobs.

Progent's remote technical support experts offer excellent value because they have the real-world background and have access to the sophisticated technology required to resolve the majority of network issues quickly. Efficient support lowers immediate expenses because service calls use up minimal billable minutes. Remote support also eliminates the expense of sending an engineer to your site. Your company saves additionally in incidental expenses by minimizing or avoiding network outages and associated costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online consulting experience is especially important for organizations that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's billing policy for online support is structured to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the services that you actually get. Unlike many remote service firms, Progent asks for no startup fee or minimum payments. Progent's one-minute billing unit and clean model for pricing avoid situations where quick solutions somehow end up as large bills. Progent's penchant for solving problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of customized technologies and field-proven processes which promote the maximum degree of effectiveness for remote engineering help and troubleshooting for IT systems of any size. Progent offers protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to access your company's computer system remotely without breaching corporate security.

Progent's proven service reporting system includes comprehensive records describing all service that Progent's customers have received. Progent's team service personnel have access to the details of support provided to each Progent client by any Progent consultant. This history of issues and repairs is stored as a quickly searchable internal database that enables Progent's remote technical experts to share their experiences with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and close associations with major technology companies including Cisco and Microsoft open up additional vast support knowledge bases and permit fast access to manufacturers' in-house support staff with the result that Progent's online service experts can find the best resolutions quickly.

Remote technical support services available from Progent to businesses in Minnetonka and throughout the state of Minnesota include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services designed to allow small and medium-size businesses to benefit from the same advanced technology deployed by some of the world's leading enterprises. The ProSight portfolio of outsourced network management services addresses all critical areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire threat progression including filtering, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your Progent consultant so all looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects. Progent's rates for longer-term consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology allows customers to complete critical initiatives economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Services
    Progent's Call Center support programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk consulting expertise can assist you in creating an effective new Help Desk or improving your existing organization, identifying or customizing Call Center application software to address the unique needs of your corporation, or providing occasional phone support staff to reinforce your internal Help Desk team to handle high-demand scenarios like software transitions, mass updates, or rolling out new applications.

    Progent's Call Center team of seasoned network experts provides your customers in Minnetonka or anywhere in the state of Minnesota instant access to an efficient network service group with substantial experience delivering telephone-based support and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center the reputation as a key contributor to company efficiency, and Progent's intent is to fix and not just annotate IT issues.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team provides remote and in-depth engineering expertise and training in special business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for popular Microsoft business applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Minnetonka, or anywhere in the state of Minnesota, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your environment so that your network support is proactive rather than reactive. By anticipating emerging problems before they result in network outages, system monitoring can ward off inconvenient and costly service breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments based on multiple OS platforms.
How Your Minnetonka Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online support with Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For offices and startups in Minnetonka or throughout the state of Minnesota, Progent's phone-based network support engineers can provide professional and cost-effective IT support whenever your company has to have it. More than a decade of providing online repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online access tools to repair network problems quickly while eliminating the expense and lost time associated with on-premises service calls.

Even if your Minnetonka office relies on a regular independent consultant or employs a full time organization that can deal with day-to-day network issues, Progent’s Microsoft and Cisco certified consultants are available to provide an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to resolve unexpected system emergencies or especially challenging integration projects.

Advantages of Progent's IT Support for Businesses in Minnetonka
Progent's online technical help services allow your Minnetonka organization to experience the benefits of immediate, world-class network support without the expense of managing an in-house IT staff. Your network will acquire added strategic worth by becoming increasingly reliable, productive, and protected. Benefits to your business include:

  • Convenient remote expansion of your on-site support resources
    For most companies in Minnetonka or anywhere in Minnesota, local computer service resources, whether represented by freelance consultants or an internal maintenance staff, can deal with the majority of network issues. However, IT crises might spring up when your regular resources are overstretched or absent, and some problems may stem from technology that is beyond the scope of your local support technicians. In these situations, Progent's online support professionals provide an easy, quick, and budget-friendly solution to augment your local resources and to convey useful knowledge to increase your capability to resolve future problems locally.

  • Less Reliance on Freelance Consultants
    For network support, smaller businesses commonly rely on individual freelance consultants. While independent consultants carry smaller internal costs than larger consulting organizations and can often charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another client, sick, on a trip, or in class, the absence of backup personnel may force your business to wait for help during an emergency. As your company expands, network downtime and trouble with critical software are more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of backup support expertise to insure your network remains up and running.

  • Create a Scalable Basis for Seamless Growth
    Businesses typically begin with an IT system implemented on a modest budget. Lacking a strong infrastructure, slap-dash repairs can get piled onto an unstable foundation. When a company grows, stability and scalability problems can impede the productivity of the business. These badly built systems require proper assessment, smart strategic planning, and wide technical expertise to upgrade to a system architecture able to provide the stable foundation to meet vital business demands and simplify future expansion.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller companies require guidance and technical education to negotiate an ever more complicated maze of technology options capable of accelerating business success and improving productivity. Businesses do not need a computer engineer who is trying to earn a commission on a specific vendor's products. Network support and product selling can lead to a scenario where the recommended solution is built around a profitable technology rather than the true requirements of a business. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to align technical consulting with the real interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT background, refined support tools, and understanding of enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry background, at the forefront of network service, executing a wide variety of IT tasks for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This ensures that you get not only world-class IT help, but also a consultant with field-tested methods for using technical knowledge to solve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site visits per minute. As a result, you are charged just for delivered support. Progent does not impose a higher rate for after-hours or priority service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no minimum charge and requires no retainer for services delivered during normal working hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick solutions so you will not be tempted to allow minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent faces little competition. Businesses who work with familiar freelance consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and productive.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your information network from painful and costly service losses.
How Does My Business Begin Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.