Fast and Affordable Online Troubleshooting for Minnetonka Networks
For companies located in Minnetonka or anywhere in Minnesota, Progent offers online technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, plus the services of CISA and CISSP-certified cybersecurity consultants to handle high-level security design and diagnostic issues.
Progent's remote support experts provide excellent leverage due to the fact that they have the practical experience and are equipped with the advanced tools necessary to solve most network problems rapidly. This lowers direct costs because service calls require minimal chargeable minutes. Remote support also eliminates the cost of sending a consultant to your office. Your organization benefits even more with indirect expenses by reducing or avoiding network downtime and related losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support know-how is particularly valuable for organizations that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an option.
Progent's billing policy for remote support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are charged only for the services that you actually get. In contrast to typical online support companies, Progent requires no startup charge or minimum fees. Progent's per-minute billing unit and simple model for billing eliminate scenarios where fast solutions somehow end up as major tabs. Progent's penchant for disposing of problems efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of optimized tools and field-proven methodologies which allow the highest level of effectiveness for online help and repair for IT systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's remote service group to communicate with your system remotely without violating corporate security.
Progent's powerful technical support reporting system keeps thorough histories describing all service that Progent's customers have received. Progent's authorized service personnel have access to the records of all help provided to every client by any engineer. This database of trouble tickets and repairs is organized as a conveniently exploitable support database that permits Progent's remote technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft open up additional vast support knowledge bases and allow fast access to vendors' internal support staff with the result that Progent's online service specialists are able to come up with the most efficient resolutions promptly.
Remote services offered by Progent to customers in Minnetonka and anywhere in the state of Minnesota include:
Certified MS Windows Experts
Progent's Microsoft-premier online service engineers can deliver computer system repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2013 application development,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop support services to assist you business to install, configure, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration assistance as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure engineers, and indicates a consultant's network technology knowledge at the master level. Cisco-qualified CCIEs can deal with even the most stubborn challenges occurring in network infrastructure design, integration, management, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with IOS Software network administration utilities and developing workarounds or locating program updates. Cisco CCIEs are an exceptional value because their deep experience permits them to find solutions for problems rapidly. In common instances, less experienced service providers can struggle for hours or even days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can tie into your environment using state-of-the-art on-line troubleshooting tools to perform fast, safe, and affordable analysis and remediation.
Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area
Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading selection of networking appliances by offering consulting services that include:
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's certified CISM and CISSP security and compliance consultants can provide a variety of security services that can bolster the defenses of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help you to recover rapidly after a damaging breach. Security support services available from Progent include: comprehensive network security and compliance evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious attacks; installing firewalls; establishing secure mechanisms for remote and mobile communication; securing your messaging system against viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting to help companies of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that utilize physical resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote support services to address a wide range of computer technologies including network architecture, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy management in networks that combine Linux with Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-based solutions. Progent's group-based methodology for solving network issues enables quick escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide urgent online help troubleshooting anomalies affecting UNIX/Linux systems powered by leading versions of UNIX such as:
Apple Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services intended to allow small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the entire threat lifecycle including protection, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver centralized management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex management processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to evaluate your organization's ability either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Minnetonka Business Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing support services are a convenient solution for companies who lack the resources to create an internal Help Desk Call Center but who need fast access to a dependable Help Desk with proficient telephone assistance as well as the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Help Desk is designed for bigger businesses and operates as a seamless addition to your current Help Desk staff. Progent's Virtual Call Center can serve as a an escalation resource for complex computer system challenges, or be available in overflow instances when your other service providers are too busy.
Progent's Help Desk Call Center staff of experienced information technology consultants gives your clients in Minnetonka or anywhere in the state of Minnesota immediate contact with an efficient support resource with years of background offering phone help and online troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk perception as a major driver of business success, and Progent's intent is to solve instead of merely report network issues.
- Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts Group can supply remote advanced engineering expertise and training in special application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for Microsoft applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, customization, and training offerings, see Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Minnetonka, or anywhere in the state of Minnesota, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so your network maintenance is proactive rather than reactive. By exposing potential problems before they expand into crashes, system monitoring can ward off stressful and costly service breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks powered by a combination of operating systems.
To get in touch with Progent about emergency remote assistance with Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Minnetonka or throughout the state of Minnesota, Progent's online computer support specialists can deliver effective and economical IT support whenever your business has to have it. More than a decade of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access tools to fix network problems rapidly while eliminating the cost and lost productivity associated with in-person service visits.
Even if your Minnetonka organization relies on a regular independent support technician or employs an in-house IT staff that can handle typical network issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the experience to resolve unexpected network emergencies or especially tough integration projects.
Details of Progent's Online Network Services for Minnetonka
Progent's online support, remote troubleshooting, system security expertise, and system management services offer businesses in Minnetonka or anywhere in the state of Minnesota unparalleled leverage for your support investment. Whether you require occasional phone help and Internet-based network repair or full-time Help Desk Call Center services and system administration, Progent's professionals can provide your office enterprise-level IT support while allowing you to avoid the cost and hassle of carrying a large internal IT staff. Key features of Progent's online help services include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to offices in Minnetonka and is also ideal for customers in geographic regions of Minnesota that lack consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad selection of Microsoft support utilities, service databases, and on-going training.
- By the Minute Rates to Minimize Expenses
Progent offers remote help on a per-minute billing plan, so you pay only for the support you receive. Progent asks for no minimum charge for online help and requires no monthly retainer for services delivered during normal working hours. This saves you from facing big bills for routine repairs.
- Availability of Cisco Certified Network Design Professionals
Progent's certified experts for Cisco offers the services of authorized professionals with experience in designing, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Group
Progent's core support services include technology integration, MS Exchange expertise, corporate security planning, and Help Desk Call Center support. Progent's Application Experts Team can provide in-depth consulting support for critical application areas. Help offered by the Application Experts Group covers:
Microsoft Dynamics GP Support and Programming
Microsoft Office Project and Project Online Expertise
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Development and Training
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and SQL Server 2014 Software Development and Troubleshooting
Oracle Database Administration and Software Development
MySQL Management Support and Application Programming
Amazon MWS Programming
By providing a convenient one-stop resource for IT generalists and application experts, Progent is able to tailor timely, affordable, and comprehensive IT solutions that align with the special requirements of your company.
- State of the Art Remote Connectivity Software
Protected online access allows Progent's service experts to observe precisely what your customers see. This makes it possible to produce quick fixes to problems that could otherwise demand a costly onsite visit. Sophisticated remote access software and experienced technicians together allow Progent to repair most IT problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote system monitoring.
- Compatibility with Mainstream VPN Gateways
Progent supports secure VPN access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24-hour Service for Maximum System Uptime
For companies with line-of-business applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum system availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended especially for budget-constrained companies whose workers need immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT expertise, refined remote support software, and understanding of enterprise networking allow companies to avoid the limitations of exclusive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry background, in the trenches of IT support, executing a wide range of technical projects for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This means that you get not just world-class technical skills, but also a support engineer with field-tested approaches for applying computer knowledge to repair real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person help per minute. Consequently, you are charged exclusively for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for support services provided during normal working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast solutions so you won't be tempted to permit less critical problems to fester.
- Complete Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small service firms who provide scant documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports sent by every staff member to every customer. The discipline of documenting and organizing support records results in more efficient service and eliminates a slew of common problems such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer round-the-clock system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating possible issues before they cause lost productivity, system monitoring can keep your information network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.