Immediate Remote Troubleshooting for Minnetonka Minnesota Computer Networks
For organizations located in Minnetonka Minnesota, Progent offers online help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex networking issues, as well as the assistance of CISA and CISSP-qualified security consultants to help with advanced security architecture and troubleshooting jobs.
Progent's online support experts offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated technology necessary to solve the majority of network issues rapidly. This lowers direct costs since solutions use up fewer chargeable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization saves additionally with incidental expenses by minimizing or eliminating network downtime and associated costs stemming from business disruption, upset clients, idle workers, and de-focused management. Progent's extensive online technical support expertise is particularly valuable for businesses that are dependent on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's pricing policy for online support is designed to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you owe only for the services that you receive. Unlike many online support firms, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and simple model for billing avoid scenarios where speedy. minor solutions manage to turn into large bills. Progent's skill at disposing of problems quickly means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of optimized tools and field-proven processes which ensure the highest degree of efficiency for online consulting and repair for computer networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's Technical Response Center to access your company's environment without breaching system security.
Progent's proven technical support reporting system stores detailed documentation for all service that Progent's customers have received. Progent's authorized service personnel have access to the records of assistance provided to each Progent client by any Progent consultant. This database of issues and resolutions is organized as a readily exploitable internal knowledge base that permits Progent's remote support professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working associations with key industry leaders such as Cisco and Microsoft open up other extensive technical databases and permit priority access to manufacturers' in-house product engineers so Progent's online service experts can come up with the best solutions promptly.
Online support services provided by Progent to companies in Minnetonka Minnesota include:
Certified MS Windows Expertise
Progent's Microsoft-expert online service professionals can provide computer system troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help you with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable PC desktop services to help you company to deploy, configure, repair, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services include providing Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network consultants, and certifies a consultant's networking skills at the expert level. Cisco-qualified CCIEs know how to handle the most stubborn issues surrounding network infrastructure planning, deployment, maintenance, security, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs represent an exceptional value because their depth of experience enables them to resolve problems quickly. In common cases, less seasoned engineers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE engineers can connect to your network using sophisticated on-line troubleshooting tools to perform fast, secure, and affordable analysis and remediation.
Minneapolis-St Paul Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in Minneapolis-St Paul Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of networking devices. Cisco technology support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch support, Nexus switch consulting and support services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Wireless Access Points consulting services, Cisco WiFi controllers support Services, Cisco VPN and Security Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers online and onsite wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Consultants
Progent's accredited CISM and CISSP cybersecurity experts offer a range of system protection solutions to strengthen the immunity of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your business to clean up rapidly following a damaging penetration. Security solutions available from Progent cover in depth network security and compliance analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recovery from malicious assaults; configuring firewalls; designing secure mechanisms for off-site and mobile communication; protecting your messaging infrastructure from spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting support to help organizations of any size integrate their networks with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent process for restoring services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to cover a wide spectrum of information technologies including system architecture, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified management in networks that combine Linux with Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from older applications to MS Windows or Linux solutions. Progent's team-oriented methodology for solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the industry's top enterprises. Progent's ProSight suite of outsourced network management services addresses all key facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the complete threat progression including protection, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized control and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and debug their connectivity appliances like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management personnel and your Progent engineering consultant so that all looming problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The interview is intended to help assess your organization's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting experts for special information technology projects. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Minnetonka Business Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all facets of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk Call Center consulting expertise can guide you in building an efficient new Help Desk Call Center or revamping your existing organization, evaluating or enhancing Help Desk Call Center application software to meet the unique requirements of your corporation, or adding occasional phone support personnel to reinforce your in-house Call Center team to deal with high-demand events like software transitions, mass updates, or installing new business software.
Progent's Call Center team of veteran information technology consultants offers your computer users in Minnetonka Minnesota rapid access to a reliable support group with extensive background providing phone help and remote diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center recognition as a significant contributor to company efficiency, and Progent's target is to solve and not just track network issues.
- Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Team offers online and in-depth consulting support and training in key application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for familiar Microsoft business applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To learn more on Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Minnetonka Minnesota online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your business so your network maintenance is proactive and automated. By exposing possible problems before they expand into crashes, proactive monitoring can head off disruptive and costly service breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or networks powered by a combination of platforms.
To get in touch with Progent about urgent online assistance with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Minnetonka Minnesota, Progent's phone-based network support specialists are ready to provide professional and economical IT support whenever your organization requires it. Long experience delivering remote repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to solve network problems quickly while avoiding the cost and lost time associated with on-premises support visits.
Even if your Minnetonka company deals with a local freelance consultant or maintains an in-house IT staff that know how to deal with common network issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent remote extension of your local resources in cases when your regular service personnel either lack the bandwidth or the experience to fix sudden network emergencies or especially complicated integration projects.
Advantages of Progent's IT Support for Businesses in Minnetonka Minnesota
Progent's remote technical help services allow your Minnetonka business to experience the advantages of immediate, enterprise-class network support without the expense of maintaining an in-house IT staff. Your network will derive added strategic value by being more reliable, efficient, and secure. Advantages to your company include:
- Seamless virtual extension of your on-site support resources
For most companies in Minnetonka Minnesota, nearby computer service providers, whether consisting of outside consultants or a full-time IT staff, can deal with the majority of technical issues. On the other hand, major troubles sometimes spring up when local support personnel are overstretched or absent, and some problems may stem from technology that is beyond the scope of your onsite support technicians. In these cases, Progent's online support experts provide a convenient, quick, and economical way to supplement your local resources and to pass on useful information to increase your capability to deal with future issues locally.
- Less Reliance on Freelance Consultants
For IT support, smaller organizations commonly depend on independent freelance service providers. While freelance service people have less overhead than big service companies and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the lack of backup personnel may require your business to go without assistance during an IT crisis. As your network grows, network unavailability and trouble with vital applications are more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a dependable source of backup support expertise to make sure your network stays up and running.
- Create a Scalable Basis for Seamless Expansion
Businesses typically start with an information architecture implemented on a modest budget. Lacking a robust framework, slap-dash repairs often get thrown on top of an unstable foundation. As a network grows, stability and scalability issues can impede the success of the organization. Such badly built systems need proper analysis, smart long-term planning, and broad-based technical knowledge to evolve to a network architecture able to provide the solid foundation to meet current business demands and ease downstream expansion.
- Work with Problem Solvers Rather Than Technology Vendors
Smaller offices require guidance and technical training to negotiate an increasingly complex array of product alternatives capable of accelerating business success and improving productivity. They do not need a network engineer who is attempting to earn a commission on a specific vendor's technology. IT support and product sales can lead to a situation where the proposed
solution is designed around a predetermined product rather than the genuine needs of a client. Progent avoids these conflicts by offering only services instead of products. This enables Progent to match IT consulting with the best interests of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical background, fine tuned support software, and familiarity with corporate IT allow offices to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world professional background, at the forefront of IT support, performing a broad variety of technical tasks for a large array of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This guarantees that you get not just expert IT help, but also a support engineer with field-tested methods for applying technical knowledge to fix real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person visits per minute. Consequently, you are invoiced only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and asks no monthly commitment for services delivered during normal business hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast solutions so you will not be tempted to allow simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent has little competition. Businesses who utilize familiar independent consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, protected, and efficient.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide 24x7 system tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible issues before they result in downtime, network monitoring can save your information network from painful and costly availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.