Immediate Online Help for Minnetonka Minnesota Information Networks
For organizations located in Minnetonka Minnesota, Progent offers remote help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided remote support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve complex infrastructure problems, as well as the assistance of CISSP-certified cybersecurity consultants to help with high-level security design and troubleshooting issues.
Progent's online technical support engineers provide exceptional value because they possess the practical experience and are equipped with the advanced technology required to resolve most network issues rapidly. Efficient support reduces immediate expenses because service calls accumulate minimal billable consulting minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization benefits even more in indirect costs by reducing or avoiding system downtime and related losses resulting from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's advanced online consulting expertise is especially important in environments that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.
Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the services that you actually get. Unlike typical online service companies, Progent requires no service activation charge or minimum payments. Progent's per-minute billing unit and clean model for billing save you from scenarios where speedy. minor repairs somehow end up as large tabs. Progent's skill at handling problems efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an array of customized tools and field-proven methodologies that ensure the maximum degree of effectiveness for remote help and troubleshooting for IT systems of any size. Progent offers secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's Technical Response Center to access your company's environment remotely without compromising network security.
Progent's advanced technical support reporting system keeps comprehensive documentation for all service that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of assistance rendered to every Progent customer by every engineer. This history of trouble tickets and responses is stored as a quickly retrievable proprietary database that allows Progent's remote technical engineers to share their experiences with the whole team to ensure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft make available other vast technical knowledge bases and allow quick response from manufacturers' in-house engineering staff so Progent's online consulting specialists are able to arrive at the best solutions promptly.
Online support offered by Progent to businesses in Minnetonka Minnesota include:
Authorized MS Windows Support
Progent's Microsoft-certified remote service experts can provide network troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help you with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Skype for Business Server planning and deployment support, Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop services to help you company to install, integrate, repair, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop support services include offering Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest accreditation for network consultants, and indicates an individual's technical skills at the master level. Cisco CCIEs can deal with the most complex problems encountered in network planning, deployment, administration, compliance, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS Software network management tools and coming up with workarounds or locating software patches. Cisco qualified CCIEs represent an excellent value since their deep experience enables them to resolve problems rapidly. In typical instances, less qualified service providers can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can connect to your network using advanced remote support tools in order to perform efficient, secure, and affordable analysis and remediation.
Twin Cities Minnesota Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in Twin Cities Minnesota Metro Area
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's top-selling family of infrastructure appliances by offering consulting services that include:
CISM and CISSP Certified Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services to strengthen the immunity of your Windows, macOS and OS X, or Linux environment against assaults or help your company to recuperate rapidly following a damaging breach. Security services available from Progent cover thorough information security and compliance analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm assaults; integrating firewalls; establishing safe mechanisms for remote and mobile communication; defending your email system from viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
Progent can provide advanced remote consulting to help businesses of any size connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that combine physical IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent process for restoring applications and services rapidly after an outage. SRM provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for administering private and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer phone-based support services to address a wide spectrum of information technologies including network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in environments that include Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to MS Windows or Linux solutions. Progent's group-based methodology for resolving network problems promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based help troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services designed to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. The ProSight suite of outsourced network management services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the entire malware attack progression including filtering, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical data, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their networking appliances like switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with information security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these special areas of information technology allows clients to complete major initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Minnetonka Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Call Center consulting expertise can guide you in establishing an efficient new Call Center or revamping your established one, identifying or enhancing Help Desk Call Center software products to address the special demands of your corporation, or providing temporary phone support staff to supplement your internal Call Center resources during high-demand events like software migrations, mass updates, or rolling out new applications.
Progent's Call Center staff of experienced network consultants gives your clients in Minnetonka Minnesota fast contact with a large support group with extensive background providing telephone-based support and online diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center recognition as a significant driver of company efficiency, and Progent's intent is to fix instead of merely annotate IT issues.
- Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts staff provides remote professional consulting support and training in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Minnetonka Minnesota remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your business so your computer maintenance is proactive and automated. By spotting looming issues before they cause full-scale emergencies, automated monitoring can avoid stressful and expensive network failures. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that support a mix of operating systems.
To contact Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent.
For offices and startups in Minnetonka Minnesota, Progent's phone-based computer support engineers are ready to provide effective and cost-effective system support the moment your business requires it. Long experience delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine online access tools to solve computer problems rapidly while avoiding the cost and lost productivity associated with on-premises support calls.
Even if your Minnetonka company relies on a local independent consultant or employs a full time IT staff that can deal with common computer problems, Progentís Microsoft certified engineers can still provide an easy and transparent remote extension of your local resources in cases when your regular service personnel either lack the bandwidth or the experience to fix sudden system crises or particularly complicated integration problems.
Benefits of Progent's Network Help for Companies in Minnetonka Minnesota
Progent's online network troubleshooting services allow your Minnetonka business to realize the advantages of timely, world-class IT support without the expense of managing a full-time IT staff. Your network will acquire added strategic worth by being increasingly reliable, productive, and secure. Advantages to your company include:
- Seamless virtual extension of your on-site support resources
With most companies in Minnetonka Minnesota, local network support resources, whether represented by freelance consultants or a full-time maintenance staff, can take care of typical technical problems. On the other hand, IT crises might spring up when your regular support personnel are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your onsite service technicians. In these instances, Progent's on-call support professionals give you a convenient, quick, and economical solution to augment your regular resources and to transfer useful information to increase your ability to resolve future issues in-house.
- Less Reliance on Individual Consultants
For network maintenance, smaller organizations often rely on independent freelance consultants. Although freelance consultants carry smaller overhead than big consulting companies and can often charge lower rates, they are often stretched too thin, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the lack of backup personnel may require your company to wait for assistance during an IT crisis. As your network grows, system unavailability and problems with critical software are more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve support experts to make sure your network is always available.
- Build a Scalable Basis for Seamless Expansion
Businesses typically begin with an IT system implemented on a modest budget. Lacking a strong framework, slap-dash repairs can get thrown on top of a shaky foundation. As a network grows, stability and scalability issues can impede the success of the organization. Such poorly built systems require careful analysis, intelligent strategic planning, and wide technical knowledge to evolve to a network architecture able to deliver the solid foundation to meet critical business requirements and ease downstream expansion.
- Work with Problem Solvers Instead of Product Resellers
Smaller businesses require guidance and technical education to navigate through an ever more complicated array of technology alternatives capable of promoting business success and improving efficiency. These companies hardly need a computer engineer who is attempting to earn a commission on a certain vendor's products. Network support and product selling can result in a scenario where the proposed
solution is built around a profitable product instead of the genuine requirements of a client. Progent avoids these conflicts by offering just services rather than products. This allows Progent to match IT consulting with the best interests of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical knowledge, refined support software, and familiarity with corporate IT enable businesses to escape the limitations associated with excessive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, at the front lines of IT service, executing a wide range of IT projects for an extensive mix of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting personnel. This means that you get not only expert IT capability, but also a consultant with field-tested methods for using technical knowledge to repair real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site visits per minute. As a result, you owe only for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no monthly commitment for services delivered during regular working hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you won't be tempted to permit less critical problems to fester.
- Complete Documentation of IT Services
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or small support firms who provide scant documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by each staff member to every client. The practice of detailing and organizing support activity results in more effective support and eliminates a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can save your IT network from painful and expensive availability losses.
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.