UNIX and Linux Support Services

For small and midsize businesses in Minnetonka Minnesota, Progent offers help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has provided online support to companies in every state in the United States. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the services of CISSP-accredited security consultants to help with advanced security architecture and business continuity planning.

Progent's remote technical support engineers represent excellent value because they have the real-world background and the sophisticated tools to resolve the majority of information system issues rapidly. Efficient support reduces direct expenses because solutions accumulate fewer chargeable minutes. Remote support also eliminates the expense of sending an engineer to your location. Your company saves additionally with indirect expenses by reducing or avoiding system downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives.

Progent's pricing policy for remote help is designed to maximize the impact of your IT service dollar. Progent bills per minute for phone consulting, so you pay only for the support that you receive. Unlike many online service organizations, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for pricing eliminate scenarios where fast fixes manage to end up as substantial tabs. Progent's penchant for solving problems quickly translates into your business conserving cash.

Progent's Online Service Technologies
Through years of experience, Progent has developed a set of customized technologies and proven methodologies that ensure the maximum level of efficiency for online consulting and repair for small and midsize business IT networks. Progent provides protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access permits the consultants of Progent's online support team to interface to your company's environment without compromising network security.

Progent's advanced technical support database application maintains extensive histories for the service that Progent's customers have been provided. Progent's authorized consultants have access to the details of assistance provided to each client by any Progent engineer. This database of trouble tickets and repairs is structured as an easily accessible support knowledge base that allows Progent's remote technical engineers to share their experiences company-wide to make sure that the quality of Progent's support grows over time. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft make available additional massive technical databases and permit priority access to vendors' in-house support staff with the result that Progent's remote consulting experts can come up with the most efficient solutions in the least time.

Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Minnetonka Minnesota or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT help, go to Immediate Urgent Support.

Online Support Services Available from Progent
Progent's online consulting professionals have advanced credentials in an extensive array of technologies. This breadth of capability enables Progent's consultants to handle almost any emergency that may occur in a small business network. Credentials held by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, and Design Professional.

To help companies with multi-operating system environments, Progent also provides the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.

Remote services provided by Progent to small businesses in Minnetonka include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a wide range of information technology such as system architecture, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified administration, and migration from older applications to the latest Microsoft Windows or Linux solutions. Progent's group-based methodology for resolving network problems promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service expense.

  Progent's UNIX/Linux consultants can offer emergency online help for diagnosing problems within UNIX, Linux, or Solaris systems based on leading variants of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO
  • SGI/Irix
  Important Linux platforms for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware

• Contact a Cisco CCIE for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network professionals, and certifies a person's network technology skills at the expert level. Cisco qualified CCIEs know how to resolve even the most stubborn issues encountered in network infrastructure design, installation, management, security, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying program patches. Cisco CCIEs are an excellent cost-effectiveness since their depth of experience enables them to find solutions for even the most difficult problems rapidly. In many instances, less qualified engineers can wrestle for hours or days with identical tasks that a CCIE can dispose of in minutes. Few service organizations make Cisco CCIEs available to help small and mid-size companies. Progent can provide quick telephone access to a Cisco authorized CCIE so you can get immediate help for serious network issues that are crippling worker efficiency but are not within the experience of your regular computer maintenance providers. Progent's Cisco-qualified CCIE support experts can tie into your network using advanced remote troubleshooting technology in order to provide efficient, safe, and economical diagnosis and repair. Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading family of networking appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN technology.

• Certified MS Windows Experts
  Progent's Microsoft-certified remote support experts can deliver computer system problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of consulting engineers who can assist your company with a broad variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2019 integration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint 2016 migration and hybrid integration expertise, SharePoint Server 2019 design and integration, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online planning, SBS Server support, and Windows Essentials cloud integration.

  Progent also can deliver a broad array of online desktop consulting and support services including Windows 7 migration support, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.

• CISM and CISSP Certified Network Security Consultants
  Progent's qualified CISM and CISSP network security consultants offer a range of security services that can bolster the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or help your company to clean up rapidly following a damaging penetration. Security support services offered by Progent cover comprehensive security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious attacks; setting up firewalls; establishing safe mechanisms for off-site and mobile connectivity; defending your email system against spam and directory harvest attacks; and managing 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced remote support services to help organizations of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that combine local resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.

• Help Desk Services
  Progent's Help Desk Call Center service offerings for small and midsize businesses with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are well suited for smaller organizations who don't have the resources to create an in-house Help Desk Call Center but who require fast communication with a dependable Help Desk with professional telephone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.

  Progent’s Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced support solution based on the top PSA platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

  Progent's Help Desk consulting expertise can aid you in building an efficient new Call Center or enhancing your current one, identifying or enhancing Call Center application software to meet the unique requirements of your business, or adding temporary phone support staff to work with your existing Help Desk resources to deal with unusually busy situations such as software transitions, mass upgrades, or rolling out brand new business software.

  Progent's Call Center team of veteran information technology professionals gives your workers in Minnetonka Minnesota quick communication with an efficient support group with years of background offering telephone-based help and online diagnostics for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center the reputation as a major contributor to company performance, and Progent's policy is to fix rather than just track technical issues.

• Business Applications Services: Education, Development, and Integration
  Progent's Applications Consulting Group can supply phone-based advanced consulting expertise and training in specific application areas including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers expertise, custom programming, and education for familiar Microsoft business applications such as CRM, Microsoft Project, MS Word, and Office Excel. To read more concerning Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

  Progent's Apple Mac experts can promote the artistic components of Apple Mac computing by delivering remote help support and training in graphics, audio, and video. Progent's consultants offer expertise in a large selection of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs such as capturing or digitizing audio or video or building an audio/video post production facility.

  Online Network Monitoring Support
  Progent offers businesses in Minnetonka Minnesota remote computer system monitoring support based on MS Operations Manager network monitoring and reporting, adapted by Progent for your environment so that your network maintenance is proactive and automated. By detecting potential trouble spots before they expand into network outages, system monitoring can ward off inconvenient and costly information system failures. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or networks powered by a combination of OS platforms.

Twin Cities Minnesota Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.