For small and midsize businesses in Minnetonka or anywhere in the state of Minnesota, Progent provides help for information systems based on UNIX or Linux or for environments that include a mix of UNIX and Microsoft platforms. Progent has provided remote support to companies in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging infrastructure issues, plus the assistance of CISA and CISM-certified security consultants to help with advanced security design and disaster recovery planning.
Progent's remote support services represent excellent leverage because they are equipped with the real-world experience and the advanced technology to resolve most network problems quickly. This reduces immediate expenses because solutions take up a smaller number of chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your company benefits even more with incidental expenses by minimizing or avoiding system outages and related losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's pricing policy for remote help is structured to maximize the impact of your IT service dollar. Progent bills by the minute for phone assistance, so you pay exclusively for the support that you receive. Unlike typical remote support firms, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where quick repairs manage to end up as large tabs. Progent's penchant for solving technical issues quickly translates into your company saving money.
Progent's Remote Technical Support Tools
Over time, Progent has fine tuned a collection of optimized tools and proven processes that ensure the maximum level of effectiveness for online consulting and repair for small company information networks. Progent offers protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology allows the staff of Progent's remote service group to link to your network remotely without compromising network security.
Progent's sophisticated service reporting application keeps thorough documentation of all service that Progent's clients have received. Progent's team engineers have access to the details of assistance delivered to every customer by any Progent engineer. This archive of anomalies and resolutions is organized as a conveniently exploitable internal knowledge base that allows Progent's online support engineers to share their knowledge company-wide to make sure that the value of Progent's support grows over time. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft permit access to additional massive technical knowledge bases and permit quick access to manufacturers' internal support staff with the result that Progent's remote service experts can arrive at the most efficient solutions promptly.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Minnetonka or anywhere in Minnesota or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network help, visit Immediate Emergency Support.
Online Support Services Available from Progent
Progent's remote network support experts have advanced credentials in a comprehensive array of disciplines. This breadth of IT skills permits Progent's consultants to resolve virtually any problem likely to occur in a small business information system. Credentials held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Professional.
To help customers with multi-operating system networks, Progent also provides access to engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Remote support available from Progent to customers in Minnetonka and throughout the state of Minnesota include:
Special Support Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad range of computer technology such as network infrastructure, messaging systems, system and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server economization and easy management, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based solutions. Progent's group-based methodology for solving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can offer urgent remote help for troubleshooting anomalies within UNIX/Linux networks based on popular variants of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the premier recognition for network infrastructure engineers, and validates a consultant's networking knowledge at the master level. Cisco qualified CCIEs know how to handle even the most complex problems associated with network infrastructure design, installation, management, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal support staff in analyzing problems with Cisco IOS Software network management tools and developing alternate approaches or locating program patches. Cisco qualified CCIEs provide exceptional value because their depth of experience enables them to solve even the most difficult problems quickly. In many cases, less experienced service providers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes.
Few consulting organizations make CCIEs accessible to support small and medium sized businesses. Progent can provide fast telephone access to a Cisco CCIE so your company can get immediate support for complex network infrastructure issues that are hurting worker efficiency but are outside the scope of your local IT support personnel. Progent's Cisco CCIE support experts can tie into your environment using advanced on-line troubleshooting technology to provide efficient, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's top-selling family of infrastructure products such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as VPN technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote service engineers offer network problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist your company with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and integration,
Microsoft Skype for Business Server planning and deployment support, Lync Server management and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a full array of online desktop support services including Microsoft Windows 7 migration support, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISSP and ISSAP security engineers offer a range of security services that can improve the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or help your company to recover quickly after a serious penetration. Security consulting services offered by Progent cover in depth network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick cleanup after malicious attacks; setting up firewalls; designing safe mechanisms for remote and mobile communication; defending your email system from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting to help companies of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that combine local IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent can provide the services of world-class online consulting experts for special IT projects that small companies frequently need. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these special fields of information technology enables clients to execute critical projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your Minnetonka Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for small and midsize companies with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk services are a convenient solution for small businesses who lack the money or time to build and maintain an in-house Call Center but who require fast response from an efficient Help Desk with professional telephone assistance as well as the technical depth to escalate the most challenging tasks to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Help Desk Call Center or revamping your existing one, evaluating or customizing Call Center software products to meet the particular requirements of your business, or adding temporary online staff to work with your existing Help Desk Call Center resources to handle high-demand events such as software transitions, mass upgrades, or rolling out brand new business software.
Progent's Call Center team of experienced network consultants gives your workers in Minnetonka or anywhere in the state of Minnesota rapid communication with an efficient support group with years of experience providing telephone-based support and remote diagnostics for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center recognition as a major contributor to company productivity, and Progent's aim is to fix rather than merely record network issues.
Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Group provides phone-based professional consulting support and training in key business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom development, and training for Microsoft applications including Microsoft CRM, Project, MS Word, and MS Office Excel. To find out additional information about Progent's consulting, programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac professionals can support the imaginative elements of Mac environments by providing phone-based help support and education in graphics, audio, and video. Progent's support professionals can provide expertise in a large selection of Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific procedures like scanning or digitizing audio or video or integrating an audio/video production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in Minnetonka, or anywhere in the state of Minnesota, online computer system monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to suit your business so that your network maintenance is proactive rather than reactive. By detecting looming problems before they cause downtime, automated monitoring can avoid disruptive and expensive network failures. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems that support a combination of operating systems.
To get in touch with Progent about urgent remote help with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area