For small companies located in Minnetonka or anywhere in Minnesota, Progent provides help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Windows technology. Progent has provided online support to companies in every state in the United States. (See Progent's client recommendations). Progent also offers the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the assistance of CISSP and CISM-certified security engineers to handle high-level security architecture and disaster recovery planning.
Progent's remote support services represent exceptional leverage because they are equipped with the practical background and the advanced technology to resolve the majority of information system issues quickly. Efficient support reduces immediate costs because service calls accumulate a smaller number of billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company benefits additionally with incidental expenses by reducing or avoiding system downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing model for online help is designed to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the services that you actually get. In contrast to many remote support companies, Progent requires no service activation fee or minimum payments. Progent's one-minute granularity and simple policy for pricing do away with scenarios where speedy. minor fixes somehow turn into large tabs. Progent's skill at disposing of problems efficiently results in your company conserving money.
Progent's Online Support Tools
Through years of experience, Progent has developed an arsenal of customized tools and proven processes that allow the maximum level of efficiency for online consulting and troubleshooting for small company IT systems. Progent offers protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology permits the experts of Progent's online support team to interface to your company's system without compromising corporate security.
Progent's proprietary technical support reporting application keeps detailed histories for the support that Progent's customers have received. Progent's staff engineers have access to the history of all help delivered to each customer by every consultant. This history of issues and resolutions is organized as a conveniently searchable support database that allows Progent's online technical professionals to share their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close relationships with key industry leaders including Cisco and Microsoft make available other massive support knowledge bases and allow fast access to vendors' in-house product engineers with the result that Progent's online service specialists are able to determine the best resolutions promptly.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Minnetonka or anywhere in Minnesota or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT help, visit Immediate Urgent Support.
Remote Network Support Services Offered Progent
Progent's remote consulting experts offer advanced credentials in an extensive array of products and technologies. This wide range of IT skills permits Progent's engineers to tackle virtually any problem likely to occur in a small business information system. Certifications awarded to Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support businesses with multi-OS networks, Progent also offers access to engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based technical services available from Progent to small businesses in Minnetonka and anywhere in the state of Minnesota include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a wide array of computer technology such as network architecture, email solutions, system and process security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and easy administration, and transitioning from older applications to the latest Windows or Linux-based environments. Progent's group-based approach to resolving network issues enables quick escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can provide emergency phone-based help for troubleshooting problems within UNIX/Linux systems powered by leading versions of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network professionals, and certifies a person's networking skills at the expert level. Cisco CCIEs know how to handle even the most intractable issues surrounding network design, deployment, maintenance, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's internal product support engineers in isolating problems with IOS Software network management tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs represent an excellent value since their deep expertise enables them to find solutions for the most intractable problems rapidly. In common instances, less qualified consultants can wrestle for many hours or even days with identical problems that a Cisco CCIE can resolve in a few minutes.
Few support organizations make CCIEs available to assist small and mid-size companies. Progent can provide fast phone contact with a Cisco-qualified CCIE so you can get immediate support for complex network infrastructure issues that are hurting business efficiency but are not within the comfort zone of your ordinary computer maintenance providers. Progent's Cisco CCIE support experts can connect to your environment via the latest on-line troubleshooting technology to provide fast, safe, and economical analysis and repair.
Progent's CCIEs offer expertise in the entire range of Cisco's industry-leading selection of infrastructure products including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, as well as VPN technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote support engineers offer computer repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist your company with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2013 application development,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of online desktop support such as Windows 7 migration help, moving to 64-bit desktop software, configuring Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Engineers
Progent's certified CISSP and ISSAP security engineers can provide a range of security solutions to bolster the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help your company to recuperate rapidly after a serious penetration. Security support services available from Progent include: in depth security analysis using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; fast recuperation from virus and worm attacks; integrating firewalls; designing safe techniques for off-site and mobile connectivity; protecting your email infrastructure against spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help companies of any size integrate their information networks with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine physical resources as well as public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small companies frequently request. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important fields of computer technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Minnetonka Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk support alternatives for small organizations with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are ideal for smaller organizations who lack the money or time to create an internal Call Center but who want fast communication with a reliable Help Desk with professional phone support as well as the available expertise to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Call Center is intended for larger businesses and acts as a seamless supplement to your current Helpdesk team. Progent's Virtual Call Center can act as an escalation option to resolve the toughest computer system problems, or be available in overflow circumstances when your regular resources are swamped.
Progent's Help Desk Call Center consulting expertise can guide you in building an efficient new Call Center or enhancing your current organization, evaluating or enhancing Help Desk application software to address the particular requirements of your corporation, or adding temporary online staff to supplement your internal Help Desk resources to deal with demanding scenarios like software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk staff of experienced information technology consultants gives your workers in Minnetonka or anywhere in the state of Minnesota immediate communication with a large network service group with extensive experience offering phone support and online troubleshooting for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center recognition as a key driver of company efficiency, and Progent's aim is to fix and not just track IT issues.
Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts Team can supply phone-based advanced consulting expertise and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for Microsoft business applications such as CRM, MS Office Project, Office Word, and Excel. To read more concerning Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac professionals can promote the artistic aspect of Apple Mac systems by providing phone-based help support and training in graphics, audio, and motion video. Progent's support professionals can provide assistance in a range of Macintosh creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common projects such as capturing or digitizing audio/video or establishing an audio/video production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Minnetonka, or anywhere in the state of Minnesota, online network and server monitoring support centered around Microsoft Operations Manager network monitoring and reporting, adapted by Progent to suit your environment so your IT maintenance is proactive rather than reactive. By spotting emerging issues before they expand into network outages, proactive monitoring can ward off stressful and expensive network failures. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or networks powered by a variety of OS platforms.
To get in touch with Progent about urgent online help with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.
Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area