For small and midsize companies located in Minnetonka Minnesota, Progent provides technical support for networks powered by UNIX or Linux or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (See Progent's client recommendations). Progent also offers the consultation CCIE-qualified network specialists for complex connectivity problems, as well as the assistance of CISSP-accredited security consultants to handle advanced security architecture and business continuity preparedness.
Progent's online support services represent excellent value because they have the real-world background and the sophisticated tools to resolve the majority of network issues quickly. This lowers direct costs because service calls accumulate fewer chargeable minutes. Online support also eliminates the expense of sending a consultant to your office. Your organization saves additionally with incidental expenses by minimizing or avoiding network downtime and related costs resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused management.
Progent's billing model for remote help is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged just for the support that you receive. Unlike many online support companies, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and clean model for pricing save you from scenarios where fast repairs manage to end up as large tabs. Progent's penchant for disposing of problems efficiently translates into your business spending less cash.
Progent's Remote Service Tools
Through years of experience, Progent has developed a collection of customized tools and field-tested methodologies that ensure the highest level of efficiency for remote help and troubleshooting for small business IT systems. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology permits the experts of Progent's remote service group to communicate with your network without breaching network security.
Progent's proprietary technical support reporting system includes comprehensive histories of all support that Progent's clients have received. Progent's staff engineers have access to the records of all help rendered to each Progent customer by every Progent engineer. This database of anomalies and solutions is organized as an easily searchable support knowledge base that permits Progent's online support professionals to communicate their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's high-level certifications and working associations with key technology companies such as Cisco and Microsoft permit access to other vast support databases and allow fast response from vendors' internal product engineers with the result that Progent's online consulting specialists are able to arrive at optimal resolutions in the least time.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote services in Minnetonka Minnesota or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Urgent Support.
Phone-based Support Services Offered Progent
Progent's phone-based technical support engineers have credentials in an extensive array of products and technologies. This wide range of capability allows Progent's consultants to address almost any crisis likely to occur in a small company network. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To provide assistance to businesses with mixed-operating system networks, Progent also provides the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services Offered by Progent to companies in Minnetonka include:
Special Support Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services cover a broad range of computer technology including network architecture, email systems, network and operational security, UNIX/Linux and Windows coexistence, VMware products for server economization and easy management, and transitioning from older systems to the latest Microsoft Windows or Linux solutions. Progent's team-oriented methodology for solving technical problems promotes quick escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can provide urgent phone-based help for troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure engineers, and certifies an individual's technical skills at the master level. CCIEs can handle even the most difficult challenges associated with network design, installation, maintenance, protection, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or identifying program updates. CCIEs provide excellent value because their deep experience enables them to resolve even the most complex problems rapidly. In many cases, less seasoned service providers can wrestle for hours or even days with identical problems that a CCIE can fix in a few minutes.
Few consulting firms make CCIEs available to help small and medium sized businesses. Progent can provide fast phone contact with a Cisco authorized CCIE so you can receive urgent assistance for serious network infrastructure problems that are impacting worker productivity but are outside the scope of your regular IT service personnel. Progent's CCIE consultants can tie into your environment via state-of-the-art on-line troubleshooting tools in order to perform fast, safe, and affordable diagnosis and repair.
Progent's CCIEs offer expertise in the complete line of Cisco's top-selling selection of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Authorized Windows Experts
Progent's Microsoft-certified online service experts can provide computer system problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can help your company with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration support,
SharePoint 2019 planning and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of online desktop consulting and support services including Windows 7 migration support, moving to 64-bit desktop software, integrating Office 2010, and automating desktop configuration.
CISM and CISSP Certified Network Security Consultants
Progent's certified CISSP, ISSAP, and CISM security engineers can provide a variety of security solutions that can bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your company to recover quickly following a serious breach. Security support services available from Progent include: thorough security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm attacks; configuring firewalls; designing secure mechanisms for remote and mobile access; guarding your messaging system against spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting services to help companies of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that combine on-premises resources as well as cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent can provide the services of seasoned online consulting professionals for special IT projects that small businesses frequently request. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology allows customers to execute major initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Minnetonka Minnesota Company Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Call Center programs for small companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk Call Center services are designed for smaller companies who lack the money or time to assemble and manage an in-house Help Desk but who want quick communication with an effective Call Center with professional phone assistance plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting services can guide you in building an efficient new Help Desk Call Center or improving your established organization, identifying or enhancing Call Center software products to handle the particular demands of your corporation, or providing temporary online personnel to supplement your internal Help Desk Call Center resources during high-demand events such as software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of experienced information technology consultants provides your customers in Minnetonka Minnesota fast access to a reliable support resource with substantial background delivering telephone-based consulting and remote troubleshooting for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center recognition as a major enabler of company success, and Progent's policy is to resolve and not simply annotate network problems.
Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting staff can supply remote advanced engineering expertise and education in key application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Word, and MS Office Excel. To read more on Progent's expertise, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac experts can support the imaginative aspect of Mac environments by offering remote consulting services and education in graphics, audio, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special jobs like scanning or digitizing audio or video or integrating an audio/video post production lab.
Remote Network Monitoring Support
Progent offers companies in Minnetonka Minnesota remote network monitoring support based on MS Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so that your network support is proactive and automated. By anticipating emerging issues before they expand into network outages, system monitoring can minimize stressful and costly information system breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments powered by multiple platforms.
To get in touch with Progent about emergency online help with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
Minneapolis-St Paul Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in Minneapolis-St Paul Metro Area