For small and midsize companies located in Minnetonka Minnesota, Progent provides technical support for networks powered by UNIX or Linux or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (See Progent's client recommendations). Progent also offers the consultation CCIE-qualified network specialists for complex connectivity problems, as well as the assistance of CISSP-accredited security consultants to handle advanced security architecture and business continuity preparedness.
Progent's online support services represent excellent value because they have the real-world background and the sophisticated tools to resolve the majority of network issues quickly. This lowers direct costs because service calls accumulate fewer chargeable minutes. Online support also eliminates the expense of sending a consultant to your office. Your organization saves additionally with incidental expenses by minimizing or avoiding network downtime and related costs resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused management.
Progent's billing model for remote help is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged just for the support that you receive. Unlike many online support companies, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and clean model for pricing save you from scenarios where fast repairs manage to end up as large tabs. Progent's penchant for disposing of problems efficiently translates into your business spending less cash.
Progent's Remote Service Tools
Through years of experience, Progent has developed a collection of customized tools and field-tested methodologies that ensure the highest level of efficiency for remote help and troubleshooting for small business IT systems. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology permits the experts of Progent's remote service group to communicate with your network without breaching network security.
Progent's proprietary technical support reporting system includes comprehensive histories of all support that Progent's clients have received. Progent's staff engineers have access to the records of all help rendered to each Progent customer by every Progent engineer. This database of anomalies and solutions is organized as an easily searchable support knowledge base that permits Progent's online support professionals to communicate their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's high-level certifications and working associations with key technology companies such as Cisco and Microsoft permit access to other vast support databases and allow fast response from vendors' internal product engineers with the result that Progent's online consulting specialists are able to arrive at optimal resolutions in the least time.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote services in Minnetonka Minnesota or to learn additional information about Progent's online support programs, contact Progent at
Phone-based Support Services Offered Progent
Progent's phone-based technical support engineers have credentials in an extensive array of products and technologies. This wide range of capability allows Progent's consultants to address almost any crisis likely to occur in a small company network. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To provide assistance to businesses with mixed-operating system networks, Progent also provides the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services Offered by Progent to companies in Minnetonka include:
Progent's UNIX/Linux consultants can provide urgent phone-based help for troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Progent also can deliver a full range of online desktop consulting and support services including Windows 7 migration support, moving to 64-bit desktop software, integrating Office 2010, and automating desktop configuration.
Progent’s Help Desk sharing services allow your IT organization to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting services can guide you in building an efficient new Help Desk Call Center or improving your established organization, identifying or enhancing Call Center software products to handle the particular demands of your corporation, or providing temporary online personnel to supplement your internal Help Desk Call Center resources during high-demand events such as software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of experienced information technology consultants provides your customers in Minnetonka Minnesota fast access to a reliable support resource with substantial background delivering telephone-based consulting and remote troubleshooting for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center recognition as a major enabler of company success, and Progent's policy is to resolve and not simply annotate network problems.
Progent's Mac experts can support the imaginative aspect of Mac environments by offering remote consulting services and education in graphics, audio, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special jobs like scanning or digitizing audio or video or integrating an audio/video post production lab.
Remote Network Monitoring Support
Progent offers companies in Minnetonka Minnesota remote network monitoring support based on MS Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so that your network support is proactive and automated. By anticipating emerging issues before they expand into network outages, system monitoring can minimize stressful and costly information system breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments powered by multiple platforms.
Minneapolis-St Paul Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
City | Address | Phone | Link |
Minneapolis | 40 S 7th Street Minneapolis, MN 55402 United States |
(612) 444-2140 | Minneapolis Network Support Services |
Minnetonka | 12800 Whitewater Dr Minnetonka, MN 55343 United States |
(612) 351-3235 | Minnetonka Network Support Services |
St. Paul | 2136 Ford Parkway St. Paul, MN 55116 United States |
(612) 808-8084 | St. Paul Network Support Services |