For small and midsize companies in Minnetonka or anywhere in Minnesota, Progent provides technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft platforms. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for challenging infrastructure problems, plus the services of CISSP-certified security engineers to handle advanced security architecture and business continuity preparedness.
Progent's online technical support services offer exceptional value due to the fact that they are equipped with the practical experience and the advanced technology to resolve the majority of network issues quickly. This reduces immediate expenses since solutions accumulate fewer billable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your company saves even more with indirect costs by reducing or avoiding system outages and related costs stemming from business disruption, upset customers and vendors, idle employees, and distracted executives.
Progent's billing policy for online help is designed to maximize the impact of your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged just for the support that you actually get. Unlike typical online service companies, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and simple model for pricing eliminate scenarios where quick fixes manage to turn into major bills. Progent's skill at dealing with technical issues efficiently results in your business spending less cash.
Progent's Online Service Technologies
Over time, Progent has fine tuned an array of optimized technologies and field-proven methodologies which promote the maximum degree of efficiency for remote engineering help and repair for small and midsize business computer systems. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology permits the staff of Progent's remote service group to interface to your environment remotely without compromising system security.
Progent's powerful technical support reporting application keeps comprehensive histories for the service that Progent's customers have received. Progent's authorized consultants have access to the records of support delivered to every Progent customer by any Progent engineer. This history of problems and repairs is stored as an easily searchable support knowledge base that enables Progent's online technical professionals to share their experiences company-wide to ensure that the value of Progent's support services grows daily. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft make available other vast support knowledge bases and allow fast response from vendors' in-house support staff with the result that Progent's online service specialists are able to find the most efficient solutions promptly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Minnetonka or anywhere in Minnesota or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Urgent Support.
Phone-based Technical Services Offered Progent
Progent's remote consulting professionals have advanced credentials in an extensive set of technologies. This wide range of capability allows Progent's engineers to address almost any emergency that may take place in a small business information system. Credentials held by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Professional.
To help companies with mixed-OS networks, Progent also provides the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote technical services available from Progent to small businesses in Minnetonka and anywhere in the state of Minnesota include:
Additional Support Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services cover a wide array of information technology such as system architecture, messaging solutions, network and operational security, UNIX and Windows coexistence, VMware products for server economization and easy administration, and transitioning from legacy applications to current MS Windows or Linux-based environments. Progent's team-based methodology for resolving technical issues enables fast escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent remote help for analyzing problems within UNIX/Linux systems based on leading variants of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure consultants, and validates a consultant's networking skills at the expert level. CCIEs can deal with even the most difficult challenges surrounding network design, integration, administration, security, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying program updates. Cisco qualified CCIEs represent an exceptional value because their deep expertise enables them to find solutions for even the most intractable problems rapidly. In many instances, less seasoned consultants can wrestle for many hours or days with identical problems that a CCIE can dispose of in minutes.
Few consulting firms make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent can provide quick telephone access to a CCIE so your company can receive timely assistance for severe network infrastructure problems that are lowering worker efficiency but are beyond the experience of your ordinary computer maintenance personnel. Progent's Cisco CCIE consultants can tie into your environment using sophisticated on-line troubleshooting technology to perform quick, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide consulting for all of Cisco's popular selection of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus VPN technology.
Certified Windows Expertise
Progent's Microsoft-certified remote support experts can provide computer repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration consulting,
SharePoint Server development,
Microsoft Skype for Business Server migration support, Microsoft Lync Server management and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full array of online PC desktop support services such as Windows 7 migration support, moving to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's accredited CISSP, ISSAP, and CISM network security consultants offer a range of security solutions to bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against internal or external threats or assist your business to recover quickly after a serious penetration. Security services available from Progent cover thorough security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm attacks; installing firewalls; designing secure architectures for off-site and mobile communication; securing your email system from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting services to help businesses of all sizes connect their networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that combine physical resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering advanced consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small businesses frequently need. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these important areas of computer technology enables customers to complete critical projects within budget and on schedule. Progent's project-based remote engineering services include:
How Your Minnetonka Company Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service options for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are ideal for smaller organizations who lack the resources to support an internal Call Center but who want fast communication with a reliable Help Desk Call Center with professional phone assistance plus the in-depth expertise to escalate the most challenging problems to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a seamless supplement to your current Help Desk team. Progent's Virtual Call Center can serve as an escalation resource to resolve the toughest network problems, or be available in those instances when your other service providers are overwhelmed.
Progent's Help Desk consulting services can guide you in creating an efficient new Help Desk or enhancing your established one, identifying or modifying Call Center software to address the special needs of your corporation, or providing temporary online staff to reinforce your in-house Help Desk Call Center resources to handle unusually busy events like software migrations, mass upgrades, or installing new business software.
Progent's Help Desk Call Center staff of veteran network consultants gives your customers in Minnetonka or anywhere in the state of Minnesota rapid access to a dependable network service resource with extensive experience offering telephone-based support and remote troubleshooting for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center the reputation as a key enabler of company productivity, and Progent's goal is to fix rather than just record technical issues.
Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team provides remote and in-depth engineering support and education in specific business application areas including ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, custom development, and training for Microsoft applications including Microsoft CRM, MS Project, MS Word, and Microsoft Excel. To learn more about Progent's consulting, custom development, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac professionals can support the creative components of Macintosh computing by delivering remote consulting support and training in imaging, sound, and motion video. Progent's support professionals offer assistance in a range of Apple Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special jobs like scanning or digitizing audio or video or setting up an audio/video post production lab.
Remote Network Monitoring Services
Progent offers companies in Minnetonka, or anywhere in the state of Minnesota, online network monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to fit your business so that your network maintenance is proactive and automated. By detecting possible issues before they result in downtime, proactive monitoring can head off disruptive and costly network crises. Progent can also assist with network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems based on a mix of operating systems.
To get in touch with Progent about urgent remote help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent.
Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area