For small companies located in Minnetonka or anywhere in Minnesota, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, plus the assistance of CISSP and CISM-accredited security engineers to handle advanced security architecture and disaster recovery preparedness.
Progent's online support engineers offer exceptional leverage because they are equipped with the practical background and the sophisticated technology to resolve the majority of information system issues rapidly. Efficient support reduces immediate expenses because service calls require a smaller number of chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company benefits additionally with indirect costs by reducing or eliminating system downtime and associated costs due to business disruption, upset customers and vendors, idle employees, and distracted executives.
Progent's billing model for remote help is structured to maximize the impact of your IT service investment. Progent charges by the minute for telephone-based consulting, so you are billed only for the support that you actually get. Unlike many remote service firms, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing prevent situations where quick solutions somehow end up as big tabs. Progent's penchant for dealing with technical issues efficiently results in your company saving cash.
Progent's Online Technical Support Tools
Over the years, Progent has fine tuned a collection of customized tools and field-proven methodologies that allow the highest level of efficiency for online help and repair for small and midsize company IT networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access permits the experts of Progent's remote service group to access your computer system remotely without violating system security.
Progent's highly evolved customer support reporting application keeps thorough documentation of the service that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of assistance provided to every client by every consultant. This history of trouble tickets and fixes is organized as a quickly retrievable internal knowledge base that allows Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the value of Progent's support improves over time. Progent's high-level certifications and close associations with major industry leaders such as Cisco and Microsoft make available additional extensive technical databases and permit priority response from vendors' in-house engineering staff so Progent's online consulting specialists can determine the best resolutions quickly.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote support in Minnetonka or anywhere in Minnesota or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.
Phone-based Technical Support Services Offered Progent
Progent's online consulting professionals have advanced credentials in a comprehensive array of products and technologies. This broad range of IT skills enables Progent's engineers to address practically any emergency that may take place in a small company network. Credentials held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.
To help clients with mixed-platform environments, Progent also offers the skills of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support provided by Progent to clients in Minnetonka and throughout the state of Minnesota include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide range of computer technology including system architecture, email systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server economization and simplified administration, and migration from older systems to current MS Windows or Linux solutions. Progent's team-oriented approach to resolving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent online help for analyzing anomalies affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure professionals, and indicates a person's networking skills at the master level. CCIEs can resolve even the most difficult problems surrounding network infrastructure planning, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in analyzing problems with Cisco IOS network administration tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs represent an exceptional value because their deep expertise enables them to fix even the most complex problems quickly. In many instances, less qualified engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes.
Few consulting firms make Cisco CCIEs accessible to support small and medium sized businesses. Progent can provide quick phone contact with a CCIE so you can get urgent support for serious network issues that are lowering worker efficiency but are outside the experience of your local IT maintenance personnel. Progent's Cisco CCIE support experts can interface to your environment by means of advanced remote support tools in order to provide fast, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading family of networking products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support engineers offer computer system troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist you with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server design,
Microsoft Skype for Business planning and deployment consulting, Lync Server integration and Microsoft Communications Server troubleshooting, Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of remote desktop support and troubleshooting services including Windows 7 migration help, moving to 64-bit workstation applications, configuring Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISM and CISSP security engineers can provide a range of security solutions to enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or help your business to recuperate quickly following a serious breach. Security support services available from Progent include: comprehensive security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; fast recovery from malicious assaults; setting up firewalls; building safe techniques for off-site and mobile connectivity; protecting your email system against spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help companies of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine on-premises resources along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small businesses often need. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Minnetonka Business Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Help Desk programs for small and midsize companies with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are well suited for smaller companies who don't have the money or time to support an internal Help Desk but who need quick communication with an effective Help Desk Call Center with proficient phone support as well as the available expertise to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a transparent supplement to your established Help Desk team. Progent's Virtual Call Center can act as an escalation resource to handle the toughest network issues, or be ready in overflow circumstances when your ordinary service providers are overwhelmed.
Progent's Help Desk Call Center consulting support can support you in creating an effective new Help Desk or enhancing your established organization, selecting or customizing Call Center application software to address the particular requirements of your corporation, or providing occasional phone support staff to supplement your internal Help Desk Call Center group during high-demand events like software transitions, major updates, or rolling out new applications.
Progent's Call Center team of veteran information technology experts provides your clients in Minnetonka or anywhere in the state of Minnesota quick assistance from an effective network service group with substantial background offering phone help and remote repair service for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center perception as a solid driver of company performance, and Progent's goal is to solve rather than merely report IT problems.
Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Group offers online professional consulting expertise and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Word, and Microsoft Excel. For more information on Progent's expertise, custom programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac consultants can nurture the artistic facets of Apple Mac systems by offering remote help services and training in graphics, sound, and motion video. Progent's consultants can provide expertise in a range of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific procedures such as scanning or digitizing audio/video or establishing an audio/video post production studio.
Online Network Monitoring Support
Progent can provide businesses in Minnetonka, or anywhere in the state of Minnesota, online network monitoring support powered by MS Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your environment so your IT maintenance is proactive rather than reactive. By uncovering looming issues before they cause network outages, remote monitoring can head off stressful and expensive service failures. Progent can also deploy system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments powered by multiple platforms.
To get in touch with Progent about urgent online help with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area