For small companies located in Minnetonka or anywhere in Minnesota, Progent provides technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to businesses in every state in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE engineers for complex infrastructure problems, as well as the assistance of CISSP and CISM-accredited security consultants to help with advanced security architecture and business continuity planning.
Progent's remote support engineers represent excellent value due to the fact that they have the practical experience and the sophisticated tools to solve the majority of information system issues rapidly. Efficient support lowers direct costs since solutions accumulate a smaller number of billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company saves even more in incidental expenses by reducing or avoiding system outages and related losses due to business discontinuity, upset clients, idle workers, and distracted management.
Progent's pricing model for online support is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the services that you actually get. Unlike typical remote service companies, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute granularity and simple model for billing prevent scenarios where fast solutions manage to end up as major tabs. Progent's penchant for solving technical issues quickly translates into your company saving money.
Progent's Online Service Technologies
Over the years, Progent has refined an array of optimized tools and field-tested processes which permit the maximum degree of effectiveness for online consulting and repair for small and midsize business information networks. Progent offers safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access allows the engineers of Progent's online support team to access your network without violating corporate security.
Progent's powerful customer support database application stores detailed records describing the support that Progent's clients have received. Progent's team engineers have the benefit of the specifics of support rendered to each Progent client by any Progent consultant. This history of issues and responses is structured as an easily accessible proprietary knowledge base that allows Progent's online support experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and close relationships with major vendors such as Cisco and Microsoft make available additional vast support databases and permit fast response from manufacturers' in-house support staff so Progent's online service experts are able to determine the most efficient resolutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Minnetonka or anywhere in Minnesota or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT help, go to Immediate Urgent Support.
Remote Support Services Available from Progent
Progent's remote technical support professionals offer certified skills in a comprehensive array of technologies. This breadth of capability permits Progent's consultants to manage virtually any problem likely to take place in a small company information system. Certificates held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To help companies with mixed-OS environments, Progent also provides the skills of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based services provided by Progent to companies in Minnetonka and anywhere in the state of Minnesota include:
Special Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a broad spectrum of computer technology such as network infrastructure, email systems, system and operational security, UNIX and Windows integration, virtual server products for server consolidation and simplified management, and transitioning from legacy applications to the latest Windows or Linux-based environments. Progent's team-oriented methodology for solving technical problems promotes fast escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can provide emergency remote help for analyzing anomalies within UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure engineers, and indicates a person's networking skills at the master level. Cisco CCIEs can deal with the most intractable issues occurring in network infrastructure design, deployment, maintenance, security, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in isolating anomalies with IOS network management tools and coming up with workarounds or identifying software patches. Cisco CCIEs are an excellent value because their broad expertise allows them to resolve the most complex problems quickly. In many cases, less qualified engineers can struggle for many hours or days with identical tasks that a CCIE can dispose of in a few minutes.
Few service firms make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent offers quick phone access to a CCIE so your company can get timely assistance for serious network issues that are hurting worker productivity but are beyond the scope of your regular computer support personnel. Progent's CCIE support experts can communicate with your environment by means of sophisticated on-line troubleshooting technology to perform efficient, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's industry-leading selection of networking products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Certified Microsoft Windows Support
Progent's Microsoft-expert remote service professionals offer network troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of support professionals who can help your company with a wide variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 integration,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration consulting,
SharePoint 2019 design and integration,
Skype for Business migration support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of remote PC desktop services including Microsoft Windows 7 migration, moving to 64-bit workstation applications, integrating Office 2010, and streamlining workstation deployment.
CISM and CISSP Certified Network Security Specialists
Progent's accredited CISM and CISSP security engineers offer a range of system protection solutions that can strengthen the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or help you to recuperate quickly following a damaging penetration. Security solutions offered by Progent cover thorough security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious assaults; configuring firewalls; establishing secure mechanisms for remote and mobile access; guarding your email infrastructure against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support to help companies of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the services of seasoned remote consulting professionals for special IT projects that small businesses often request. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these important fields of information technology enables customers to complete major projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Minnetonka Company Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk service options for small organizations with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are designed for smaller organizations who don't have the money or time to support an in-house Help Desk Call Center but who want quick response from a reliable Help Desk with professional phone assistance as well as the in-depth expertise to escalate complex tasks to high-level engineers.
Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the leading PSA tool for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center consulting support can aid you in building an efficient new Help Desk Call Center or revamping your existing one, identifying or customizing Help Desk Call Center software products to meet the particular requirements of your corporation, or adding occasional phone support staff to work with your internal Help Desk Call Center group during demanding situations like software migrations, mass updates, or rolling out new applications.
Progent's Call Center staff of experienced information technology consultants gives your workers in Minnetonka or anywhere in the state of Minnesota fast access to a large support group with years of background providing phone help and remote diagnostics for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center perception as a significant driver of business productivity, and Progent's goal is to resolve instead of merely report technical problems.
Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting Group provides online and in-depth engineering expertise and training in special business application fields such as ERP, MRP, accounting system customization, and CRM. Progent also offers consulting, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. To learn more information concerning Progent's consulting, custom programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac professionals can promote the creative aspect of Mac systems by providing phone-based consulting services and education in graphics, sound, and video. Progent's support professionals offer help in a variety of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special projects like capturing or digitizing audio or video or establishing an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Minnetonka, or anywhere in the state of Minnesota, online computer system monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so your computer maintenance is proactive and automated. By exposing potential issues before they result in downtime, automated monitoring can minimize inconvenient and expensive network crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks powered by a mix of platforms.
To contact Progent about urgent remote expertise with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent.
Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area