Immediate Online Support for Minnetonka IT Networks
Fast Online Consulting for Minnetonka NetworksFor companies in Minnetonka or anywhere in the state of Minnesota, Progent offers online help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve challenging networking problems, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security design and troubleshooting issues.

Progent's online support engineers offer exceptional value due to the fact that they have the practical background and have access to the sophisticated tools necessary to resolve most information system issues rapidly. Efficient support reduces direct costs because solutions accumulate fewer chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your company benefits additionally in incidental costs by reducing or eliminating system downtime and related costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's extensive remote technical support know-how is particularly important for organizations that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's billing policy for remote support is structured to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are billed just for the support that you actually get. In contrast to many remote support organizations, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and simple model for billing save you from scenarios where fast fixes somehow turn into major tabs. Progent's skill at solving technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of customized technologies and field-tested processes that allow the maximum degree of efficiency for remote engineering help and troubleshooting for computer systems of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's remote service group to interface to your network remotely without breaching corporate security.

Progent's proven service reporting application keeps thorough histories for all support that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of assistance rendered to each customer by every consultant. This database of anomalies and solutions is stored as an easily exploitable internal knowledge base that enables Progent's online technical experts to share their experiences company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and close associations with important vendors including Cisco and Microsoft open up additional vast support databases and permit priority response from manufacturers' in-house product engineers with the result that Progent's remote service experts are able to determine the most efficient solutions in the least time.

Remote technical support services provided by Progent to businesses in Minnetonka and throughout the state of Minnesota include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same advanced IT solutions used by many of the world's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special information technology programs. Progent's rates for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these special areas of information technology enables clients to complete critical projects economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the top PSA tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk staff of experienced network consultants provides your workers in Minnetonka or anywhere in the state of Minnesota fast communication with an effective support group with substantial experience providing telephone-based support and remote diagnostics for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk recognition as a significant contributor to company performance, and Progent's goal is to resolve rather than simply annotate technical issues.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Experts Team provides phone-based professional engineering expertise and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's expertise, customization, and training services, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Minnetonka, or anywhere in the state of Minnesota, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your environment so that your network support is proactive and automated. By detecting looming problems before they expand into downtime, automated monitoring can minimize inconvenient and costly network breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that incorporate multiple OS platforms.
How Your Minnetonka Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Minnetonka or throughout the state of Minnesota, Progent's phone-based network support specialists can deliver professional and affordable system help the instant your organization requires it. Long experience delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine online access tools to repair network problems quickly while avoiding the cost and lost time that comes with on-site support visits.

Even if your Minnetonka office works with a local freelance consultant or employs an in-house IT staff that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual expansion of your on-site resources in cases when your regular service personnel either don't have the time or the expertise to address sudden system crises or particularly complex integration projects.

Advantages of Progent's Network Help for Offices in Minnetonka
Progent's remote technical help services enable your Minnetonka organization to realize the benefits of on-call, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your network will derive added strategic value by becoming increasingly reliable, efficient, and secure. Benefits to your business include:

  • Seamless remote extension of your on-site support resources
    For most offices in Minnetonka or anywhere in Minnesota, local network support providers, whether made up of independent consultants or a full-time IT staff, can solve typical technical issues. However, serious problems can spring up when local resources are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your local support people. In these cases, Progent's on-call service experts provide a convenient, quick, and budget-friendly way to supplement your regular resources and to transfer valuable knowledge to improve your capability to resolve downstream problems locally.

  • Less Reliance on Individual Service Providers
    For network support, smaller businesses often depend on individual freelance consultants. Although freelance service people have smaller internal costs than larger support companies and can often charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the lack of reserve help may force your company to go without help during an IT crisis. As your business expands, system downtime and trouble with critical software are more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a reliable source of reserve support expertise to insure your network remains available.

  • Build a Scalable Foundation for Seamless Expansion
    Companies typically begin with an information system implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid repairs can get piled on top of a weak foundation. When a network grows, stability and expandability issues can impede the productivity of the business. Such badly designed environments require proper analysis, smart strategic planning, and extensive technical knowledge to upgrade to a network architecture able to offer the solid foundation to handle vital business requirements and ease future expansion.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller businesses need advice and technical education to navigate through an ever more complicated array of product options available for accelerating business growth and enhancing efficiency. These companies hardly need a computer engineer who is motivated to sell a specific vendor's products. IT support and product sales can lead to a scenario where the recommended solution is designed around a predetermined product instead of the true needs of a client. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to align technical consulting with the real needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT knowledge, refined remote support tools, and familiarity with enterprise networking enable companies to escape the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

How Does Our Company Start Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.