Immediate Online Technical Support for Minnetonka Minnesota Computer Systems
For businesses located in Minnetonka Minnesota, Progent offers online help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the services of CISSP-certified security experts to help with advanced security design and troubleshooting jobs.
Progent's online support experts offer excellent value because they possess the real-world background and are equipped with the advanced technology necessary to resolve most information system problems rapidly. Efficient support lowers direct costs because solutions accumulate minimal billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your organization benefits additionally in indirect expenses by minimizing or avoiding system outages and related losses due to business disruption, upset clients, idle employees, and distracted management. Progent's advanced remote consulting expertise is especially helpful for businesses that rely on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's billing policy for online help is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. In contrast to many remote support companies, Progent imposes no startup surcharge or minimum fees. Progent's one-minute granularity and clean policy for billing prevent situations where speedy. minor fixes manage to end up as large bills. Progent's penchant for solving technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-tested processes which promote the maximum level of effectiveness for remote technical support and repair for information systems of all sizes. Progent provides protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to interface to your company's network remotely without compromising network security.
Progent's powerful customer support reporting application keeps detailed records for all service that Progent's clients have received. Progent's authorized consultants have access to the records of all help delivered to each Progent customer by every engineer. This history of trouble tickets and resolutions is organized as an easily searchable internal database that allows Progent's remote technical engineers to share their knowledge company-wide to make sure that the value of Progent's technical support improves daily. Progent's advanced certifications and close associations with important technology companies including Cisco and Microsoft open up additional massive technical support databases and permit priority response from vendors' internal support staff with the result that Progent's remote consulting specialists are able to come up with the most efficient resolutions quickly.
Remote support offered by Progent to businesses in Minnetonka Minnesota include:
Authorized Windows Experts
Progent's Microsoft-expert online service engineers can provide computer troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help your company with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams configuration help, Skype for Business Server migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of affordable desktop consulting and support services to assist you business to deploy, integrate, repair, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services include offering Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure engineers, and indicates a person's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to handle the most stubborn challenges surrounding network infrastructure planning, integration, administration, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network administration tools and developing workarounds or locating software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness since their broad experience enables them to solve problems quickly. In typical cases, less seasoned consultants can struggle for hours or even days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can interface to your network using advanced remote troubleshooting technology in order to perform efficient, secure, and economical analysis and repair.
Minneapolis-St Paul Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in Minneapolis-St Paul Metro Area
Progent's Cisco CCIEs can provide consulting for all of Cisco's popular selection of connectivity appliances. Cisco infrastructure consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki wireless AP layout and configuration, Cisco Aironet APs engineering support, Cisco WiFi controllers consulting, Cisco VPN Integration assistance, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security services that can bolster the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or help your business to recuperate quickly following a serious breach. Security support services offered by Progent cover thorough information security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recovery from malicious assaults; integrating firewalls; establishing safe architectures for off-site and mobile access; protecting your email infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support to help businesses of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that utilize physical resources along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable runbook for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and patches and can produce reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based support services to cover a wide array of information technologies such as system infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified management in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical issues enables quick escalation, when required, to engineers with task-relevant expertise to handle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and mid-size businesses to utilize the same advanced technology used by some of the world's leading enterprises. The ProSight series of IT management outsourcing services covers all critical areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the complete malware attack progression including blocking, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables fast recovery of vital data, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based control and world-class security for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management activities, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating devices that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your Progent consultant so any looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special areas of information technology allows clients to execute critical projects economically and on schedule. Progent's project-based remote engineering services include:
How Your Minnetonka Business Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Help Desk Call Center support programs for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve complex problems.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation platform for handling service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center team of seasoned network experts offers your workers in Minnetonka Minnesota instant access to a reliable technical support resource with extensive background providing telephone-based help and remote repair service for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center recognition as a major contributor to company efficiency, and Progent's policy is to fix instead of simply record network issues.
- Business Applications Support: Training, Development, and Integration
Progent's Applications Experts Group offers remote professional engineering expertise and training in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, programming, and education for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, programming, and education offerings, visit Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Minnetonka Minnesota remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your business so your IT support is proactive and automated. By detecting looming problems before they expand into network outages, automated monitoring can avoid inconvenient and costly service failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or environments that support a combination of operating systems.
To get in touch with Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Minnetonka Minnesota, Progent's online computer support engineers can deliver professional and economical IT support the moment your business has to have it. More than a decade of providing online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access tools to solve network problems rapidly while eliminating the cost and lost time that comes with in-person service calls.
Even if your Minnetonka company deals with a local freelance consultant or maintains a full time organization that can deal with common network issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the time or the knowledge to deal with sudden network emergencies or particularly tough integration projects.
Advantages of Progent's IT Support for Companies in Minnetonka Minnesota
Progent's online support services enable your Minnetonka company to have the benefits of immediate, expert IT support without the cost of maintaining a full-time IT staff. Your information system will derive added business value by being more reliable, productive, and secure. Benefits to your business include:
- Seamless virtual extension of your local IT resources
With most organizations in Minnetonka Minnesota, nearby network support providers, whether made up of independent consultants or a full-time maintenance staff, can handle typical technical problems. On the other hand, serious problems may strike when your regular resources are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your onsite service people. In these situations, Progent's on-call service specialists provide a convenient, quick, and affordable way to supplement your local resources and to transfer valuable information to increase your capability to resolve downstream issues locally.
- Reduced Dependence on Individual Service Providers
For IT support, smaller businesses often depend on independent freelance service providers. While freelance consultants have smaller internal costs than big consulting firms and can afford to charge lower rates, they are sometimes overbooked, making it difficult to respond quickly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in class, the absence of fallback personnel may force your business to go without assistance during an emergency. As your network grows, network unavailability and trouble with vital applications become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a ready source of backup service experts to insure your IT system stays available.
- Build a Scalable Foundation for Seamless Expansion
Companies typically start with an IT system created on a modest budget. Lacking a robust infrastructure, slap-dash fixes often get piled on top of a weak foundation. When a network grows, reliability and expandability problems can impede the productivity of the organization. These badly designed systems require careful assessment, intelligent long-term planning, and broad-based technical expertise to evolve to a network infrastructure able to provide the stable foundation to handle vital business requirements and ease future growth.
- Work with Problem Solvers Instead of Product Vendors
Smaller companies need advice and technical training to negotiate an ever more complicated array of product alternatives available for promoting business success and enhancing efficiency. Businesses do not need a network engineer who is motivated to resell a certain vendor's technology. IT support and product sales can lead to a scenario where the recommended
solution is built around a profitable technology rather than the genuine requirements of a client. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to align IT expertise with the best interests of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical knowledge, refined support software, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Online Technical Help from Progent?
- Certified Knowledge of Microsoft's Full Family of Server Platforms
Progent can provide world-class support for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 expertise, Windows 2003 Server maintenance, MS Exchange 2019 Server integration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site visits by the minute. As a result, you are charged only for received services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers on-site support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no startup charge and requires no retainer for support services delivered during normal working hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast fixes so you will not be tempted to allow minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small service firms who offer scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports transmitted by each staff member to each customer. The discipline of detailing and archiving service records allows more efficient service and eliminates a slew of typical problems such as when a service customer is virtually held captive to a consultant who wonít release vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few consulting firms to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential issues before they cause lost productivity, system monitoring can save your IT network from painful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.