Fast Remote Support for Minnetonka IT Networks
Immediate Phone Support for Minnetonka SystemsFor businesses in Minnetonka or anywhere in Minnesota, Progent offers remote technical support for information systems based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, plus the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic jobs.

Progent's remote support experts provide exceptional value due to the fact that they possess the real-world experience and are equipped with the sophisticated technology necessary to solve most information system problems rapidly. This reduces immediate expenses since solutions require fewer billable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your company benefits additionally with indirect expenses by reducing or eliminating system outages and related losses resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive remote consulting expertise is particularly valuable for organizations that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for remote help is designed to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike many online service organizations, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and clean policy for pricing avoid scenarios where fast solutions somehow end up as major tabs. Progent's skill at disposing of problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a collection of optimized tools and field-tested processes which ensure the highest degree of efficiency for remote consulting and troubleshooting for information systems of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's Technical Response Center to interface to your computer system remotely without violating network security.

Progent's advanced customer support database system includes extensive records of the support that Progent's customers have been provided. Progent's team service personnel have access to the history of support provided to every client by every engineer. This history of problems and solutions is structured as a quickly exploitable support database that enables Progent's online technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and working associations with major vendors such as Cisco and Microsoft open up additional vast technical databases and allow quick access to manufacturers' internal product engineers with the result that Progent's online service experts can come up with optimal solutions promptly.

Remote support provided by Progent to businesses in Minnetonka and throughout the state of Minnesota include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology used by some of the world's top enterprises. The ProSight suite of network management outsourcing services addresses all key areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of critical files, apps and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The interview is designed to assess your organization's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup environment that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract IT projects. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology allows clients to complete critical initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are designed for businesses who don't have the resources to build and maintain an internal Help Desk Call Center but who require fast response from an effective Help Desk with proficient phone support as well as the expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Call Center is designed for larger businesses and acts as a seamless reinforcement of your current Helpdesk staff. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative for the most difficult technical issues, or be ready in those circumstances when your regular resources are too busy.

    Progent's Help Desk team of veteran information technology consultants provides your clients in Minnetonka or anywhere in the state of Minnesota quick access to an effective network service group with extensive background delivering phone support and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk recognition as a major enabler of business productivity, and Progent's policy is to solve rather than simply report network problems.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based advanced engineering expertise and education in specific application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, programming, and training services, visit Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Minnetonka, or anywhere in the state of Minnesota, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your business so your IT maintenance is proactive and automated. By anticipating possible issues before they result in downtime, automated monitoring can avoid inconvenient and expensive network failures. Progent can also use network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems powered by multiple operating systems.
How Your Minnetonka Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Minnetonka or throughout the state of Minnesota, Progent's phone-based computer support engineers can deliver expert and economical IT help the moment your organization requires it. Long experience offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity tools to solve computer problems quickly while avoiding the cost and lost productivity associated with on-site support visits.

Even if your Minnetonka business has a regular freelance support technician or maintains a full time organization that know how to deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless virtual expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to deal with unexpected network crises or particularly complex integration projects.

Advantages of Progent's Network Help for Organizations in Minnetonka
Progent's remote network troubleshooting services enable your Minnetonka company to enjoy the advantages of timely, enterprise-level network support without the cost of managing an in-house IT staff. Your network will derive added business worth by becoming more reliable, efficient, and secure. Benefits to your company include:

  • Convenient remote expansion of your local IT resources
    For most businesses in Minnetonka and throughout Minnesota, nearby network support resources, whether consisting of outside consultants or an internal maintenance staff, can take care of the majority of technical issues. However, major troubles may occur when local support personnel are overstretched or unavailable, and some problems may stem from technology that is beyond the scope of your onsite service personnel. In these cases, Progent's on-call support experts provide an easy, quick, and economical solution to augment your regular resources and to transfer useful knowledge to increase your ability to resolve downstream issues in-house.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller businesses often depend on independent freelance consultants. Although independent service people have smaller overhead than larger service firms and can often charge marginally less, they are often overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on a trip, or in training, the lack of backup personnel may force your business to wait for assistance during an emergency. As your network expands, system unavailability and trouble with critical applications become more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a ready source of backup service experts to insure your network remains available.

  • Build a Solid Basis for Smooth Expansion
    Businesses often begin with an IT system implemented on a shoestring budget. Without a strong infrastructure, band-aid repairs can get piled on top of a shaky foundation. When a network grows, stability and scalability issues can impede the success of the organization. These poorly built environments need proper analysis, intelligent strategic planning, and broad-based technical expertise to evolve to a system infrastructure that can deliver the solid foundation to meet critical business demands and ease downstream growth.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller businesses require advice and technical education to negotiate an increasingly complex maze of technology alternatives capable of promoting business success and enhancing efficiency. They hardly need a network engineer who is attempting to earn a commission on a specific vendor's technology. IT consulting and product sales can lead to a situation where the proposed solution is designed around a predetermined technology instead of the genuine needs of a business. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to align technical consulting with the best needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT knowledge, refined support software, and understanding of enterprise networking allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does My Business Start Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.