Immediate Remote Technical Support for Minnetonka Minnesota Computer Systems
Immediate Phone Technical Support for Minnetonka NetworksFor businesses located in Minnetonka Minnesota, Progent offers remote help for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting jobs.

Progent's online technical support engineers provide excellent value because they have the real-world background and have access to the advanced technology necessary to resolve most network issues rapidly. This lowers immediate costs because service calls use up fewer chargeable minutes. Online support also avoids the expense of sending an engineer to your site. Your company benefits additionally with indirect costs by minimizing or avoiding network outages and related losses resulting from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced online consulting expertise is especially helpful in environments that rely on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's billing model for online support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the services that you actually get. In contrast to typical remote support firms, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and clean model for pricing save you from scenarios where quick repairs somehow turn into large invoices. Progent's skill at solving technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized technologies and proven methodologies that ensure the maximum level of effectiveness for remote help and repair for computer networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's Technical Response Center to communicate with your environment without violating system security.

Progent's sophisticated service reporting system maintains detailed documentation for the support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of services delivered to every customer by every Progent engineer. This archive of trouble tickets and resolutions is organized as a readily exploitable proprietary database that permits Progent's online technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's extensive list of certifications and working relationships with major industry leaders including Cisco and Microsoft open up other vast technical knowledge bases and allow fast response from manufacturers' internal support staff with the result that Progent's online consulting specialists are able to find optimal solutions in the least time.

Remote support available from Progent to customers in Minnetonka Minnesota include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions used by some of the world's leading corporations. The ProSight suite of IT management outsourcing services covers all key facets of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the entire threat lifecycle including protection, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so that any looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology projects. Billing rates for ongoing consulting projects are set according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows customers to execute critical initiatives within budget and on time. Progent's special remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center programs for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve complex problems.

    Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the top professional services automation platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned network professionals provides your workers in Minnetonka Minnesota fast communication with a large technical support resource with extensive background offering phone help and online diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center the reputation as a significant contributor to company efficiency, and Progent's aim is to solve rather than just report technical problems.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Group provides remote advanced consulting expertise and training in key business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, custom development, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Minnetonka Minnesota remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your environment so your network maintenance is proactive rather than reactive. By uncovering possible trouble spots before they grow into downtime, automated monitoring can minimize stressful and costly information system failures. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks powered by a mix of platforms.
How Your Minnetonka Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Minnetonka Minnesota, Progent's phone-based computer support specialists are ready to deliver expert and affordable system support whenever your company has to have it. Long experience providing remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine online access tools to repair computer problems rapidly while eliminating the expense and lost productivity that comes with in-person service visits.

Even if your Minnetonka office works with a regular independent support technician or employs a full time organization that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the experience to resolve unexpected network emergencies or particularly challenging integration projects.

Details of Progent's Remote Network Support for Minnetonka Minnesota
Progent's phone support, Internet-based repair, system security expertise, and system administration services offer offices in Minnetonka Minnesota the greatest leverage for your support budget. Whether you need occasional telephone support and remote troubleshooting or ongoing Help Desk support and network management, Progent's experts can provide your business enterprise-level IT support while permitting you to eliminate the cost and hassle of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical background, fine tuned support software, and understanding of enterprise networking allow offices to escape the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.



An index of content::

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    Progent's Microsoft certified consultants can show you how to design and implement a smooth in-place Exchange Server 2007 upgrade strategy that avoids network downtime, simplifies long-term service requirements, and makes your Exchange 2007 Server easy to administer. For complicated multiple server or multi-site migrations, Progent offers the background to finish your move rapidly and affordably. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and consulting offerings include expertise with the configuration of third-party add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging implementations based on Exchange 2007 Server.

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    Technology Consulting MS SQL Server 2008

    Progent's Microsoft-Certified SQL consultants can provide an array of support services to help small and midsize companies to plan, deploy, administer, and repair SQL Server 2008 systems in order to receive the maximum strategic benefit from this state-of-the-art RDBM platform. In addition, Progent offers expertise for system architecture, company-wide security, and application development to increase the strategic advantage of your SQL Server 2008 network.

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    If your company has a Solaris environment or a multi-OS IT environment, Progent's CISM and ISSAP-certified consultants can assist your entire organization in a wide array of security topics such as security management procedures, security design and strategies, connection management systems and techniques, applications development security, operations security, hardware security, telecommunications, infrastructure and web security, and disaster recovery preparedness. CISM and CISSP stipulate the fundamental skills and worldwide standards of knowledge that information security professionals are required to master. These accreditations offer executive management the confidence that those who have earned their CISM or CISSP certification have the background and theory to deliver world-class security support and consulting services.

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    Progent can provide cost-effective online consulting to assist businesses to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for expandable high-performance storage, and Amazon Glacier for low-cost archival storage. Progent can help your IT team with every phase of Amazon AWS integration including needs analysis, preparedness evaluation, system design and review, testing, deployment, administration, performance tuning, licensing management, disaster recovery solutions, and security and compliance. Progent can provide advanced expertise with firewalls and VPN access and can show you how to create all-cloud or hybrid cloud ecosystems that seamlessly integrate Amazon AWS resources. Progent can provide as-needed support to assist you to overcome complex technical issues or Progent can deliver comprehensive project management outsourcing or co-sourcing to help you migrate to the Amazon AWS platform on time and on budget.

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    Progent's Juniper Networks-authorized NetScreen consultants can assist you to install and optimize NetScreen 5200 and 5400 routers, migrate from older NetScreen products to the latest Juniper products, and troubleshoot network infrastructure problems in all-Juniper or mixed-technology environments.

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    Progent's Meraki Wi-Fi access point consultants offer remote and onsite support to assist organizations of any size to design, deploy, maintain, upgrade or debug Wi-Fi networks that utilize Cisco Meraki APs. Progent can assist your business to set up and support Cisco's Meraki-based wireless infrastructure for sites that can range from a teleworker's home or a remote office to a campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco products including switches, ASR routers and ASA firewalls to create a cohesive ecosystem that delivers identical connectivity, performance, security, manageability and uptime for wired and wireless clients irrespective of their location or computing device.

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    Progent's UNIX family consulting services offer small companies and developers assistance with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of expertise provides you with a convenient one-stop source to show you how to build and manage a protected and robust mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux platforms such as RedHat, SuSE, Debian-GNU and Mandrake.

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    Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable and more secure Active Directory implementation. Both versions also offer the ongoing benefits of cutting-edge remote network monitoring and management (RMM) technology. These advantages can include easier management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to deliver web-based management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter.

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    Cisco's security and offsite access products for small companies provide a comprehensive range of easy-to-administer security products to help protect your wired and wireless information system. Cisco's Virtual Private Network line includes routers, firewalls, intrusion detection devices and VPN concentrators. Progent's professional staff of consultants includes experienced specialists with Cisco's Certified Internetwork Expert and CCNP qualifications who are able to assist your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and additional Cisco security technologies that align most closely with your business objectives.

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    Progent's Sun Solaris family support services offer small and mid-size businesses and software developers assistance with administering and maintaining Sun Solaris environments that operate with Microsoft-based technology. Progent can give your business contact with Solaris experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide array of expertise provides you with an easy single consulting firm to help you build and manage a protected and robust mixed-platform network and communications infrastructure that allows Sun Solaris and Microsoft coexistence by integrating Windows with popular variants of UNIX including Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or leading Linux derivatives including RedHat, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.

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    Progent can help small and mid-size organizations to configure IP voice solutions to give their telecommuters the advantage of seamless extensions of the corporate phone system.

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    Progent's ProSight Virtual hosting services offer small and midsize companies a range of benefits including lower capital costs, reductions in operational expense, improved executive focus, enterprise-class protection, greater fault tolerance, and business continuity.

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    Small to mid-sized companies can now enjoy all the benefits of Microsoft System Center Operations Manager and in addition have fast access to Progentís Microsoft and Cisco Certified network support professionals. With Progent's affordably priced IT support programs, small and midsize organizations can choose a simple Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Operations Manager to offer small company networks enterprise-class availability, protection, and productivity.

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    Server growth wreaks havoc on network budgets and management resources. Server reduction via a virtual architecture offers lower total cost of ownership of hardware and faster ROI, more efficient use of physical computers, streamlined operations, enhanced system uptime, and easier manageability. Typical usage scenarios for virtual servers include hardware consolidation, economical platforms for line-of-business legacy software running on obsolete operating systems, and affordable quarantine of program development or evaluation systems from on-line systems.

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    Remote Support Services Configuration Manager

    Progent's Microsoft-certified engineers can help you to automate desktop update and patch management by providing expertise with administration platforms such as Microsoft System Center Configuration Manager 2007, SMS 2003, and WSUS.

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    Shared Help Desk Technology Consulting Services

    Progent's Computer Helpdesk Outsourcing Services for desktop technical support are intended specifically for small businesses who require immediate access to a Help Desk Service Center with professional telephone support and effective escalation capability but who must operate within a limited information technology budget. Key components of Progent's Help Desk Outsourcing Support Services are Helpdesk Phone Support, Secure Remote Access Provisioning, Initial System Evaluation, Problem Escalation, Virtual Helpdesk Services, Per Minute Billing, and Helpdesk Applications Recommendation and Integration.

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    24-7 Aironet 802.11ac AP IT Consulting

    Progent's Cisco-certified wireless consulting experts can help businesses of any size to plan, deploy, administer and repair Cisco Aironet Wi-Fi AP environments to provide the performance, coverage, capacity, expandability, security and manageability needed for transparent access between Wi-Fi and wired networks. Progent offers efficient online and on-premises consulting services for both legacy and new-generation 802.11ac Aironet wireless access points and Progent can assist you design and manage wireless solutions that include indoor and outdoor/industrial Aironet APs.

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    Small to middle size companies can now enjoy all the benefits of Microsoft Operations Manager and also have quick access to Progentís Microsoft certified network support experts. With Progent's economically priced IT service programs, mid-size organizations can choose a basic co-sourcing package built around System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing solution. Progent offers expertise in System Center Operations Manager to offer small and midsize business networks world-class reliability, protection and performance.

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    Progent's Standard Help Desk Services provide a complete solution that manages all aspects of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Support services are offered at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

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    Network monitoring ordinarily consists of observing a networkís resource utilization in order to identify data traffic bottlenecks or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free monitoring utilities that run under Linux or UNIX and can be used to observe mixed-platform environments where UNIX and Windows operate together. Progent's system integration consultants can help you use both these tools to optimize and troubleshoot your network. Progent's Linux consulting professionals offer small businesses and developers help with managing and supporting UNIX and Linux networks that work with Microsoft-based technology.

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    Progent's Microsoft-certified Windows Server 2000 consultants can provide computer support and IT consulting services for the entire line of .NET Servers, Windows Server 2000, and Microsoft Windows Server 2003. Progent's Microsoft Windows 2000 Server configuration, optimization, and troubleshooting offerings include network planning, installation, documentation, on-site and remote support, Call Center outsourcing, expert security analysis, full service outsourcing, and cost-effective co-sourcing.

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    For custom application development, Progent can supply software design consultants to write line-of-business software in areas such as eCommerce, web development, Microsoft Business Solutions packages such as Microsoft Dynamics GP, and specialized management reports based on Crystal Reports, Access Report, or FRx Reports. Progentís experts can use Internet Information Services to create custom eCommerce applications powered by Microsoft ASP.NET. In addition, Progent offers expertise in a wide range of custom software development platforms including SQL Server and Delphi. For custom e-Commerce programming, Progent also offers expertise in custom Access, custom Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.

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    Progentís Technical Response Center (TRC) provides affordable nationwide extended hours remote help for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service professionals offer 24x7 telephone help and remote direct network connection to troubleshoot and resolve network problems rapidly and affordably.

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    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require critical software patches, or isolating performance problems.

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    QTS Data Center Sacramento Consultant

    The QTS Data Center facility is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If your business is now utilizing the QTS data center as a colocation site or if you are considering migrating your primary or offsite backup equipment to Herakles/QTS, Progent can provide a range of cost-effective services such as colocation migration, equipment deployment and upgrades, network optimization, project management services, virtualization configuration, remote network monitoring, automated network management, application development, disaster recovery/business continuity solutions, security evaluation, and the support of the Progent Test Lab.

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  • On-site Support wireless VoIP phones and Meraki APs CCIE Certified wireless VoIP phone and Aironet APs Remote Technical Support
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  • Operations Manager Network Consultants
    Online Help Monitoring and Reporting

    Small to middle size companies can now get all the benefits of Operations Manager 2007 and also have quick access to Progentís Microsoft and Cisco certified IT consulting experts. With Progent's economically priced IT service programs, mid-size organizations can select a basic co-sourcing service program based on Microsoft Operations Manager 2007 with server monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing solution. Progent offers expertise in Operations Manager 2007 to offer small business information systems enterprise-class reliability, protection and productivity.

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    ProSight Virtual Hosting Professionals

    Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small or mid-size organization's production servers in a solution that gives the highest level of dependability and expandability and is also simple to transfer to another host. ProSight Virtual Hosting and management services are built on mature virtualization technologies that enable small and midsize businesses with mixed- platform IT systems to save significantly on the expense of capital equipment, system maintenance, and IT management while benefiting from world-class reliability and an unprecedented degree of vendor flexibility.

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  • Online Support Services Systems Management Server SMS Upgrade On-site Support
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    Technical Support SQL Server 2017 Python

    Progent's Microsoft-certified SQL Server 2017 consultants can help you to evaluate the business benefits of migrating to SQL Server 2017 and can help you to design and implement a cost-effective migration of your current SQL Server environment to any deployment architecture including onsite, cloud-based, or hybrid. Progent's consultants can provide online or onsite support services ranging from as-needed design review or troubleshooting to end-to-end project management to make sure your SQL Server 2017 project is carried out on time and on budget.

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    CISSP Certified Security Amazon MWS integration Programming Company

    Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to streamline their business processes by automating crucial sales activities such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales, merchants can broaden their market, lower their operating costs, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide application programming, workflow integration, project management support, and training to help you shorten development time and costs and get to market quickly.

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    Amazon EC2 AMI Development Companies

    Progent can provide affordable online support to assist businesses to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help you with every phase of Amazon AWS integration including needs analysis, preparedness evaluation, system design and review, pilot testing, deployment, administration, performance optimization, licensing management, backup/restore mechanisms, and security.

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    3504 wireless controller Online Help

    Progent can assist you to configure Cisco Wi-Fi controllers to manage and monitor Wi-Fi networks of any size. Progent can assist you to maintain and troubleshoot your existing Cisco Wi-Fi environment or carry out an efficient migration to Cisco's modern wireless controller technology. Progent offers support for both hardware-based and software-only wireless controllers and can help you to determine which version is appropriare for your wireless environment. For 802.11ac Wave 2 wireless controller appliances, Progent offers Cisco 3504 Wi-Fi controller consulting, Cisco 5520 wireless controller expertise, and Cisco 8540 Wi-Fi controller support.

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    Progent has 20 years of background helping small and mid-size businesses to design, implement, optimize, manage, and debug information networks that incorporate teleworkers.

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    Progent's Palo Alto Networks firewall experts can show you how to choose, deploy, and manage Palo Alto Networks firewalls to create a next-generation security environment that spans your on-premises and cloud-based resources and protects any user at any location with any endpoint device.

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    Microsoft Windows 2019 On-site Support

    The sophistication and integration demands of Microsoft Windows Servers calls for a network consulting firm with hands-on expertise and broad knowledge in planning and integrating cohesive, comprehensive business technology solutions. The background of Progent's Microsoft-certified consultants, which averages more than 10 years working with Microsoft integration, ensures you success configuring Windows Server 2008 and Windows Server 2003 to match optimally with your strategic goals. Progentís consulting support can help you with designing, installing, administering, and supporting Windows Server systems that increase the business value of your computer network. Progentís consultants can assist you with Windows 2008 R2 Server, Windows 2003 Server, Microsoft Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows Vista and other desktop clients.

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    Lync Server 2013 security Specialist

    Microsoft Lync Server 2010 supports Instant Messaging, Real Presence, voice/video conferencing, desktop sharing, and both IP-based and traditional public switched telephone network calling. Lync 2010 can enhance the functionality of Exchange, SharePoint and Office or cloud-based Office 365 and streamlines administration via integration with Active Directory. Lync can also cut capital and operational costs by eliminating Voice-over-IP equipment and subscription fees, PBX systems, or legacy video conferencing technology. Progent's certified unified communications experts offer remote and onsite support to assist your company to manage and repair your current Lync 2010 deployment or evaluate the advantages of upgrading from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also help you to plan and execute an efficient Skype for Business upgrade.

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    Professionals Ubiquiti UniFi switch

    Progent offers quick access to the expertise of seasoned wireless consultants who can help organizations to determine the benefits of Ubiquiti UniFi Wi-Fi APs for your business and help you to plan, install, manage, and debug your UniFi wireless network. Progent can also carry out a Wi-Fi site survey to help you to choose, configure, and place Ubiquiti UniFi Wi-Fi APs for optimal coverage and throughput.

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    Great Plains Technical Consultant

    Progentís Microsoft certified experts offer a range of consulting services for Microsoft Dynamics GP/Great Plains. Dynamics GP/Great Plains is a Microsoft financial package and business management tool based, like all Microsoft financial solutions, on the scalable and familiar foundation of Windows technology. Dynamics GP/Great Plains 2010, the most recent edition of Microsoft accounting products in the Dynamics GP/Great Plains family, provides a cost-effective solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Microsoft Dynamics GP/Great Plains is simple to deploy and configure, and with its segmented approach you can purchase only the functions you currently require, with the ability to expand clients and increase functionality when necessary. Progentís Dynamics GP/Great Plains Software consulting engineers can show you how to deploy, customize and manage Microsoft Dynamics GP 2010 as well as older editions of Microsoft Dynamics GP/Great Plains.

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    802.11ax Management Online Troubleshooting

    Progent's Wireless Consulting Services provide a convenient, economical way for businesses of all sizes to integrate, manage, monitor and troubleshoot the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to plan and deploy hardware like Cisco's Aironet and Meraki access points and wireless network controllers. For mobile messaging and online applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.

  • Top BlackBerry Wireless Support and Help RIM Blackberry Network Engineer
  • Top Consultant Services Lync Server 2013 IM Lync Server 2013 Persistent Chat Specialist
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    Troubleshooting Cisco RADIUS Security

    Cisco's security and remote connectivity technology for small to mid-size companies offer a full range of manageable protection hardware and software to help you safeguard your entire network infrastructure. Cisco's VPN product family includes routers and switches, firewalls, and VPN solutions. Progent's professional staff of consultants includes experienced specialists with Cisco's CCIE and Cisco Certified Network Professional qualifications who can help your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco protection technologies that align most closely with your corporate objectives.

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    IT Services Windows 2008 Active Directory

    Microsoft Windows Active Directory requires extensive hands-on experience to configure optimally across a large corporation. Progentís Microsoft Certified engineers are skilled in designing, deploying, and supporting complex Microsoft Enterprise Active Directory projects. Progentís areas of expertise with Microsoft Windows Active Directory include replication problems, multi-domain partition design, repair of corrupted Active Directory objects, dealing with legacy beta software configuration objects in production AD systems, and fixing failed configurations of AD and AD-associated programs.

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    Remote Setup and Support Aironet Wi-Fi Access Point

    Progent's Cisco CCIE Wi-Fi infrastructure experts offer remote or onsite configuration and troubleshooting services to assist your organization to plan, implement, upgrade, tune, administer and troubleshoot Aironet Wi-Fi AP environments of any size or architecture. Progent's Cisco Wi-Fi controller experts can also help you to integrate your wireless ecosystem with your wired network and cloud-hosted resources to create an enterprise-wide connectivity solution that is easy to administer and scale. Progent also can provide affordable Wi-Fi site surveys to help you to determine the most efficient selection, placement and setup of Aironet wireless access points to accommodate your unique office layout, building structure, and anticipated workloads.

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    Progent's MS Exchange Hosting Services provide an enterprise-class data center with redundant power and cooling systems, 24x7 staffed security and operations center, and failover access to tier-1 Internet service companies. Hosted Microsoft Exchange servers are configured as virtualized servers for service continuity, smooth scalability, and rapid restoration. Progent's services feature integration with your network, connectivity with mobile communication devices, continual tracking of performance and network security, spam and virus protection, patch and revision control, Help Desk Call Center support, daily data backup, and comprehensive email management services.

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    E-Mail Guard represents a complete service for blocking spam and virus attacks. E-Mail Guard addresses the protection and management of corporate email by offering constantly improved spam and virus filtering, policy management, content filtering, and protection against email-based directory harvesting and DDoS attacks. E-Mail Guard also includes tracking, management and analysis utilities plus outgoing email testing to let you troubleshoot your email system and define and enforce company email policy.

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