Immediate Remote Technical Support for Minnetonka Minnesota Computer Systems
For businesses located in Minnetonka Minnesota, Progent offers remote help for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting jobs.
Progent's online technical support engineers provide excellent value because they have the real-world background and have access to the advanced technology necessary to resolve most network issues rapidly. This lowers immediate costs because service calls use up fewer chargeable minutes. Online support also avoids the expense of sending an engineer to your site. Your company benefits additionally with indirect costs by minimizing or avoiding network outages and related losses resulting from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced online consulting expertise is especially helpful in environments that rely on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's billing model for online support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the services that you actually get. In contrast to typical remote support firms, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and clean model for pricing save you from scenarios where quick repairs somehow turn into large invoices. Progent's skill at solving technical issues efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized technologies and proven methodologies that ensure the maximum level of effectiveness for remote help and repair for computer networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's Technical Response Center to communicate with your environment without violating system security.
Progent's sophisticated service reporting system maintains detailed documentation for the support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of services delivered to every customer by every Progent engineer. This archive of trouble tickets and resolutions is organized as a readily exploitable proprietary database that permits Progent's online technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's extensive list of certifications and working relationships with major industry leaders including Cisco and Microsoft open up other vast technical knowledge bases and allow fast response from manufacturers' internal support staff with the result that Progent's online consulting specialists are able to find optimal solutions in the least time.
Remote support available from Progent to customers in Minnetonka Minnesota include:
Certified Windows Support
Progent's Microsoft-premier online service engineers offer network repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint 2016 migration consulting, Microsoft Teams planning and integration, Skype for Business Server migration support, Lync Server management, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop services to help your company to install, configure, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network consultants, and validates an individual's technical skills at the master level. Cisco-qualified CCIEs know how to deal with the most complex problems encountered in network infrastructure planning, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or identifying software patches. Cisco CCIEs offer exceptional cost-effectiveness because their depth of expertise allows them to fix problems quickly. In many instances, less seasoned consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can tie into your network by means of sophisticated remote support technology in order to provide efficient, safe, and affordable diagnosis and repair.
Twin Cities Minnesota Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in Twin Cities Minnesota Metro Area
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's popular family of connectivity appliances. Cisco networking expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Wireless Access Points planning and integration support, Cisco WiFi controllers support Services, Cisco VPN Integration help, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISM and CISSP cybersecurity experts offer a variety of system protection solutions to strengthen the safety of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist your business to recuperate rapidly following a serious penetration. Security services available from Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious assaults; setting up firewalls; establishing safe architectures for off-site and mobile connectivity; securing your email system from spam and DHA attacks; and initiating 24x7 network monitoring.
Progent offers advanced online consulting to help companies of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that utilize local IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for recovering applications and services rapidly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based consulting services to cover a broad range of information technologies such as network infrastructure, email solutions, network and process security, plus UNIX and Windows integration. For server economization and easy administration in networks that combine Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from older systems to Windows or Linux solutions. Progent's group-based approach to solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support costs.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions used by some of the world's leading corporations. The ProSight suite of IT management outsourcing services covers all key facets of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the entire threat lifecycle including protection, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so that any looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology projects. Billing rates for ongoing consulting projects are set according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows customers to execute critical initiatives within budget and on time. Progent's special remote engineering services include:
How Your Minnetonka Company Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk Call Center programs for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve complex problems.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the top professional services automation platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center team of seasoned network professionals provides your workers in Minnetonka Minnesota fast communication with a large technical support resource with extensive background offering phone help and online diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center the reputation as a significant contributor to company efficiency, and Progent's aim is to solve rather than just report technical problems.
- Applications Support: Training, Customization, and Integration
Progent's Applications Experts Group provides remote advanced consulting expertise and training in key business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, custom development, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in Minnetonka Minnesota remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your environment so your network maintenance is proactive rather than reactive. By uncovering possible trouble spots before they grow into downtime, automated monitoring can minimize stressful and costly information system failures. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks powered by a mix of platforms.
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Minnetonka Minnesota, Progent's phone-based computer support specialists are ready to deliver expert and affordable system support whenever your company has to have it. Long experience providing remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine online access tools to repair computer problems rapidly while eliminating the expense and lost productivity that comes with in-person service visits.
Even if your Minnetonka office works with a regular independent support technician or employs a full time organization that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the experience to resolve unexpected network emergencies or particularly challenging integration projects.
Details of Progent's Remote Network Support for Minnetonka Minnesota
Progent's phone support, Internet-based repair, system security expertise, and system administration services offer offices in Minnetonka Minnesota the greatest leverage for your support budget. Whether you need occasional telephone support and remote troubleshooting or ongoing Help Desk support and network management, Progent's experts can provide your business enterprise-level IT support while permitting you to eliminate the cost and hassle of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to companies in Minnetonka Minnesota and is also ideal for networks in geographic areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a broad array of Microsoft support utilities, service databases, and on-going education.
- By the Minute Billing to Reduce Costs
Progent provides remote help on a minute-by-minute basis, so you are billed only for the support you use. Progent asks for no minimum charge for online help and imposes no ongoing retainer for services provided during normal business hours. This saves you from facing big invoices for simple fixes.
- Access to Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers help from on-staff professionals who have experience in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's core consulting offerings include technology integration, Microsoft Exchange Server consulting, network security planning, and Help Desk Co-management services. Progent's Experts group can provide in-depth consulting expertise for critical business applications. Help available from the Application Experts staff covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Project Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management Support and Software Programming
MySQL Database Administration and Software Design
Amazon Marketplace Web Service Programming
By offering a convenient centralized resource for network generalists and specialists, Progent is able to deliver timely, cost-effective, and thorough IT solutions that meet the special requirements of your business.
- State of the Art Online Connectivity Tools
Secure online access allows Progent's support experts to see exactly what your customers see. This makes it easier to find quick fixes to problems that might otherwise demand an expensive personal service call. Effective remote access software and expert technicians combine to enable Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and remote system tracking.
- Support for Leading VPN Products
Progent supports safe Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24x7 Service for Maximum Network Availability
For offices with mission-critical applications, Progent offers optional round-the-clock remote technical services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are intended specifically for budget-conscious offices whose clients require immediate recourse to a Help Desk service with effective telephone support and full escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical background, fine tuned support software, and understanding of enterprise networking allow offices to escape the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Online Technical Help from Progent?
- Certified Expertise in Microsoft's Complete Range of Servers
Progent can provide world-class expertise for Microsoftís powerful server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Windows Server 2008 migration, Windows 2003 Server upgrades, MS Exchange 2019 integration, MS Exchange Server 2016 migration, Exchange 2013 configuration, Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange 2003 Server moves, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for remote support and on-premises help per minute. Consequently, you pay exclusively for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and requires no retainer for support services delivered during regular working hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support firms who provide scant documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by every consultant to every client. The discipline of documenting and organizing support activity results in more effective service and avoids a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 system tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your information network from painful and costly service losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.