Fast and Affordable Remote Troubleshooting for Minnetonka Information Networks
For organizations located in Minnetonka or anywhere in Minnesota, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging networking problems, as well as the assistance of CISSP-qualified security experts to handle advanced security design and diagnostic jobs.
Progent's online technical support engineers provide excellent value due to the fact that they have the real-world experience and have access to the advanced technology needed to resolve the majority of network problems rapidly. This reduces direct costs because service calls accumulate fewer chargeable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your company benefits even more with incidental costs by reducing or eliminating network outages and associated losses stemming from business disruption, upset clients, idle workers, and de-focused management. Progent's advanced online consulting expertise is particularly important for organizations that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.
Progent's billing model for remote support is structured to stretch your network support investment. Progent bills by the minute for phone assistance, so you owe just for the services that you receive. Unlike many remote support companies, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing do away with scenarios where quick repairs somehow end up as substantial invoices. Progent's penchant for dealing with problems efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-tested methodologies which ensure the highest level of efficiency for remote help and troubleshooting for computer networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's remote service group to access your computer system remotely without breaching network security.
Progent's proven service reporting application stores thorough records for the service that Progent's customers have received. Progent's authorized consultants have the benefit of the details of support provided to each Progent client by every Progent consultant. This archive of anomalies and responses is organized as an easily exploitable internal database that enables Progent's online support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's extensive list of certifications and close associations with important industry leaders including Cisco and Microsoft open up other extensive technical databases and allow quick access to vendors' internal product engineers so Progent's remote consulting specialists can arrive at optimal solutions quickly.
Online technical services provided by Progent to customers in Minnetonka and anywhere in the state of Minnesota include:
Authorized Windows Expertise
Progent's Microsoft-premier remote support professionals offer network troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment support, Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective PC desktop services to help you business to install, integrate, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure engineers, and validates a consultant's network technology knowledge at the expert level. Cisco CCIEs can deal with the most difficult issues surrounding network planning, installation, administration, compliance, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal engineers in isolating problems with IOS network management utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs are an excellent value because their deep expertise enables them to resolve problems quickly. In many instances, less experienced service providers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can tie into your computer system via sophisticated on-line troubleshooting technology to provide efficient, secure, and affordable analysis and remediation.
Twin Cities Minnesota Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in Twin Cities Minnesota Metro Area
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's market leading family of infrastructure appliances. Cisco infrastructure consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki wireless access point layout and set up, Cisco Aironet Wireless Access Points planning and integration expertise, Cisco wireless controllers support Services, Cisco VPN Consulting support, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISM and CISSP security and compliance experts can provide a variety of security services to improve the safety of your Windows, Apple macOS and OS X, or Linux network against attacks or assist your business to clean up rapidly following a serious penetration. Security solutions available from Progent cover comprehensive network security and compliance evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious attacks; configuring firewalls; designing secure mechanisms for off-site and mobile communication; securing your email system from viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support services to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine physical IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to address a broad spectrum of information technologies such as network infrastructure, email solutions, system and process security, plus UNIX and Windows coexistence. For server economization and easy administration in networks that combine Linux and Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to resolving network problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service costs.
Important Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's leading enterprises. Progent's ProSight line of network monitoring and management services covers all key facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and debug their networking appliances like routers, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is intended to help assess your company's ability to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup/recovery system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Progent's rates for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Minnetonka Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Call Center or enhancing your existing organization, evaluating or enhancing Help Desk software products to handle the particular demands of your business, or adding temporary online personnel to reinforce your in-house Help Desk group during high-demand situations like software transitions, major updates, or rolling out new business software.
Progent's Help Desk staff of experienced information technology experts gives your customers in Minnetonka or anywhere in the state of Minnesota rapid contact with an effective support resource with years of background offering phone support and remote diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk perception as a key contributor to business performance, and Progent's target is to fix and not just record technical problems.
- Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting staff can supply online and in-depth engineering support and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for popular Microsoft applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, programming, and education services, go to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers companies in Minnetonka, or anywhere in the state of Minnesota, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your business so your IT support is proactive and automated. By anticipating possible problems before they evolve into full-scale emergencies, remote monitoring can head off stressful and expensive information system crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems based on multiple operating systems.
To contact Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Minnetonka or anywhere in the state of Minnesota, Progent's online network support engineers can deliver effective and cost-effective IT support whenever your company has to have it. More than 15 years of delivering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online access technology to fix network problems quickly while eliminating the expense and lost productivity associated with on-premises support visits.
Even if your Minnetonka business relies on a regular independent consultant or employs a full time IT staff that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either don't have the availability or the experience to handle sudden network crises or particularly challenging integration projects.
Features of Progent's Online Computer Support for Minnetonka
Progent's online support, remote troubleshooting, system security consulting, and network management services give companies in Minnetonka or throughout the state of Minnesota unparalleled leverage for your IT budget. Whether you require one-time phone help and Internet-based network repair or ongoing Help Desk call center support and network administration, Progent's experts can provide your business world class IT support while permitting you to avoid the expense and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to companies in Minnetonka and is also ideal for networks in more remote areas of Minnesota that lack technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has the use of a broad array of Microsoft support utilities, technical databases, and continuing training.
- By the Minute Rates to Minimize Expenses
Progent provides online support on a minute-by-minute basis, so you are charged only for the support you receive. Progent has no minimum charge for online support and asks for no ongoing subscription fee for services delivered during normal business hours. This keeps you from paying big invoices for simple fixes.
- Availability of Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide help from on-staff specialists with experience in planning, deploying, and troubleshooting networking environments based on Cisco technology. Progent can offer a CCIE or CCNP to help you build high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic support services include system integration, MS Exchange Server expertise, corporate security design, and shared Help Desk services. Progent's Experts Team can provide world-class consulting expertise for critical application areas. Support offered by the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Support
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Project Management and Software Development
MySQL Management and Application Design
Apple Mac Help
Amazon MWS Programming and Debugging
By offering a full service centralized resource for network generalists and specialists, Progent can tailor fast, affordable, and thorough IT solutions that address the special needs of your business.
- State of the Art Remote Access Software
Protected remote connectivity permits Progent's service professionals to observe precisely what your customers see. This makes it possible to find quick fixes to problems that could otherwise demand a costly personal visit. Sophisticated remote connectivity tools and experienced technicians together enable Progent to repair most IT issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote network tracking.
- Support for Mainstream VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24-hour Service for High Network Availability
For businesses with vital applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended specifically for budget-conscious organizations whose clients need immediate access to a Help Desk Call Center with effective phone support and full escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of IT expertise, fine tuned remote support software, and familiarity with corporate IT allow companies to escape the limitations of exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry background, in the trenches of IT service, performing a wide variety of technical tasks for a large mix of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This guarantees that you get not just world-class technical help, but also a support engineer with field-tested methods for applying computer knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person help by the minute. As a result, you pay exclusively for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for services delivered during regular working hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast fixes so you won't be tempted to allow simple problems to fester.
- Full Records of Delivered Services
Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports transmitted by every consultant to each client. The practice of documenting and organizing support activity results in more effective service and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can save your information network from painful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.