Fast and Affordable Online Technical Support for Minnetonka Information Networks
For businesses in Minnetonka or anywhere in Minnesota, Progent provides online support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier engineers have delivered remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle complex networking problems, as well as the services of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic issues.
Progent's online support experts provide excellent value because they have the real-world background and have access to the advanced technology needed to solve the majority of network problems quickly. Efficient support lowers direct expenses since service calls require minimal billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally in incidental expenses by reducing or avoiding system downtime and associated costs stemming from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced online technical support experience is particularly valuable for organizations that depend on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.
Progent's billing model for remote support is structured to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you are billed only for the services that you receive. In contrast to typical online service companies, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and clean policy for billing save you from situations where fast repairs somehow end up as substantial bills. Progent's skill at dealing with problems efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of optimized tools and field-proven methodologies that promote the highest level of efficiency for online technical support and troubleshooting for information systems of any size. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's online support team to interface to your company's network without compromising system security.
Progent's advanced service reporting system keeps extensive records describing all service that Progent's customers have received. Progent's team service personnel have the benefit of the history of all help delivered to each client by every engineer. This history of problems and repairs is structured as a conveniently searchable proprietary database that enables Progent's online support professionals to share their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level certifications and close associations with key technology companies including Cisco and Microsoft make available additional extensive support knowledge bases and allow quick response from manufacturers' internal product engineers with the result that Progent's online service experts are able to come up with the best solutions in the least time.
Online support provided by Progent to customers in Minnetonka and anywhere in the state of Minnesota include:
Authorized MS Windows Experts
Progent's Microsoft-expert online support experts can provide network troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server development, SharePoint Server 2016 migration support, Microsoft Skype for Business migration support, Lync Server integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable desktop consulting and support services to assist your company to install, integrate, repair, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 integration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network professionals, and indicates a person's network technology skills at the master level. Cisco CCIEs know how to handle even the most difficult problems associated with network design, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal support staff in analyzing problems with IOS Software network administration utilities and coming up with alternate approaches or locating program updates. CCIEs offer excellent value because their depth of expertise permits them to solve problems rapidly. In many instances, less qualified consultants can wrestle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can tie into your environment via sophisticated remote support tools in order to perform efficient, secure, and economical analysis and remediation.
Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading family of infrastructure appliances. Cisco technology support offered by Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch support, Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki wireless access point planning and set up, Aironet Access Points consulting support, Cisco WiFi controllers consulting, Cisco VPN engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions that can strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux network against assaults or assist your business to recover rapidly after a serious breach. Security consulting services offered by Progent cover thorough information security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; quick cleanup after virus and worm assaults; integrating firewalls; designing secure techniques for off-site and mobile connectivity; securing your messaging infrastructure against spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Progent can provide advanced online support to help organizations of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine local resources along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable runbook for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote support services to address a broad array of computer technologies such as network architecture, email solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy management in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from older systems to Windows or Linux environments. Progent's group-oriented methodology for solving technical issues promotes fast escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers service costs.
Major Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical aspects of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the complete threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so that any looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Progent's charges for longer-term consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Minnetonka Business Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Call Center support alternatives for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Call Center consulting support can aid you in creating an effective new Help Desk Call Center or improving your established one, evaluating or enhancing Help Desk software products to address the special demands of your company, or adding occasional phone support personnel to supplement your in-house Help Desk Call Center group to deal with demanding situations like software migrations, mass updates, or installing new business software.
Progent's Call Center team of seasoned information technology consultants offers your customers in Minnetonka or anywhere in the state of Minnesota immediate communication with a reliable technical support resource with extensive experience providing phone support and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center the reputation as a major enabler of company productivity, and Progent's goal is to resolve instead of just document IT problems.
- Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts staff offers phone-based advanced engineering support and education in specific business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and education for Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's expertise, custom development, and education services, go to Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Minnetonka, or anywhere in the state of Minnesota, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your business so that your computer support is proactive and automated. By detecting possible trouble spots before they result in crashes, remote monitoring can minimize stressful and expensive network failures. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or systems that incorporate a combination of OS platforms.
To get in touch with Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Minnetonka or anywhere in the state of Minnesota, Progent's online network support specialists are ready to provide effective and affordable system help the moment your company requires it. More than 15 years of delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access technology to repair network problems rapidly while avoiding the expense and lost productivity that comes with in-person service calls.
Even if your Minnetonka business works with a local independent consultant or employs an in-house IT staff that can deal with typical computer problems, Progentís Microsoft certified engineers can still provide a convenient and transparent remote expansion of your local resources in cases when your usual IT support personnel either lack the availability or the experience to deal with unexpected network emergencies or especially complicated integration projects.
Advantages of Progent's Network Help for Organizations in Minnetonka
Progent's online technical help services allow your Minnetonka organization to have the benefits of timely, enterprise-grade IT support without the expense of managing an in-house IT staff. Your information system will acquire added business worth by being more available, efficient, and secure. Benefits to your company include:
- Convenient remote extension of your local support resources
With most businesses in Minnetonka and throughout Minnesota, local network support resources, whether consisting of independent consultants or a full-time maintenance staff, can resolve typical network issues. However, major troubles may spring up when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your onsite service personnel. In these cases, Progent's online service experts offer a convenient, fast, and affordable way to augment your regular help and to convey useful knowledge to increase your capability to deal with future problems in-house.
- Less Reliance on Individual Service Providers
For IT maintenance, smaller organizations often rely on individual freelance service providers. While freelance service people have less internal costs than big consulting companies and can often charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, ill, on a trip, or in class, the lack of backup personnel may require your company to go without assistance during an IT crisis. As your company grows, network downtime and trouble with critical applications become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup support expertise to insure your network is always available.
- Create a Scalable Basis for Seamless Growth
Businesses often start with an IT system created on a modest budget. Lacking a robust framework, band-aid repairs often get thrown onto a weak foundation. When a network grows, stability and scalability problems can hinder the productivity of the business. Such poorly built systems need proper assessment, smart long-term planning, and wide technical knowledge to upgrade to a network architecture able to provide the solid foundation to meet vital business demands and simplify future expansion.
- Interact with Problem Solvers Instead of Product Vendors
Smaller offices need guidance and technical training to navigate through an ever more complex array of product options capable of promoting business success and enhancing efficiency. Businesses hardly need a computer engineer who is attempting to sell a specific vendor's technology. Network consulting and product sales can result in a scenario where the proposed
solution is designed around a predetermined technology rather than the true needs of a business. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to align technical expertise with the real interests of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical background, fine tuned remote support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls of exclusive dependence on smaller service organizations, independent freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does My Business Begin Getting Online Network Support from Progent?
- Certified Knowledge of Microsoft's Entire Range of Server Platforms
Progent can provide world-class expertise for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration consulting, Microsoft Windows Server 2008 migration, Windows Server 2003 maintenance, Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person help per minute. Consequently, you pay exclusively for received services. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no minimum fee and asks no monthly commitment for services delivered during regular working hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast repairs so you won't be tempted to allow minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or local support firms who offer minimal documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation sent by each consultant to every client. The practice of documenting and archiving support activity allows more effective service and eliminates a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential issues before they cause downtime, network monitoring can save your IT network from stressful and costly availability losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.