Twin Cities Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.
Progent locations in the Twin Cities Metro Area
Fast Remote Help for Minnetonka Information Networks
For companies in Minnetonka or anywhere in Minnesota, Progent offers remote technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have provided online support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with complex infrastructure problems, as well as the services of CISA and CISSP-certified security experts to handle advanced security architecture and troubleshooting jobs.
Progent's online support experts offer excellent leverage due to the fact that they have the practical background and have access to the sophisticated tools needed to solve the majority of network problems rapidly. Efficient support lowers direct costs since service calls require minimal chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your site. Your organization saves even more with incidental expenses by minimizing or eliminating system outages and related costs stemming from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's advanced online consulting experience is especially valuable for organizations that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.
Progent's billing model for online help is designed to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you pay just for the support that you actually get. Unlike typical remote service firms, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and simple model for pricing do away with situations where quick fixes manage to end up as substantial tabs. Progent's skill at solving technical issues quickly means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of optimized tools and field-tested methodologies that promote the highest level of efficiency for online technical support and repair for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's online support team to connect to your company's environment remotely without violating corporate security.
Progent's sophisticated service database application maintains detailed records for all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the details of services provided to each client by every Progent engineer. This history of trouble tickets and repairs is stored as a readily exploitable support database that permits Progent's online technical professionals to share their knowledge company-wide to make sure that the quality of Progent's technical support improves daily. Progent's high-level certifications and close associations with important vendors such as Cisco and Microsoft make available other vast support databases and allow priority response from vendors' in-house support staff so Progent's remote consulting experts can determine optimal solutions in the least time.
Online support services provided by Progent to customers in Minnetonka and anywhere in the state of Minnesota include:
Certified Windows Experts
Progent's Microsoft-certified remote support engineers can deliver network problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist your company with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2013 development,
Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop services to assist you business to install, integrate, troubleshoot, and administer workstations and notebooks based on Windows. Progent's desktop support services include offering Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network engineers, and validates a person's network technology knowledge at the master level. Cisco-qualified CCIEs can handle even the most challenging challenges encountered in network infrastructure planning, installation, maintenance, protection, and repair. CCIEs operate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS network management utilities and developing workarounds or locating software updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their deep experience permits them to resolve problems quickly. In typical cases, less qualified consultants can struggle for hours or days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can connect to your computer system by means of sophisticated remote troubleshooting tools in order to perform efficient, safe, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's industry-leading family of connectivity appliances by offering consulting services that include:
CISSP and ISSAP Certified Network Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a range of security solutions to improve the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to clean up rapidly after a serious penetration. Security consulting services offered by Progent include: comprehensive data security and compliance evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious attacks; installing firewalls; designing safe techniques for off-site and mobile access; guarding your email system against viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting services to help companies of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that utilize on-premises IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable process for recovering applications and services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud environments that provide high availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a wide spectrum of computer technologies including system architecture, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified administration in networks that incorporate Linux and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from older applications to Windows or Linux-powered solutions. Progent's group-based methodology for resolving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites repair of critical problems, reduces network downtime, and lowers service costs.
Major Linux variants for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate managed services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the world's leading enterprises. The ProSight series of outsourced network management services covers all critical areas of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the complete threat progression including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to deliver centralized management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup/recovery system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the services of world-class online consulting professionals for special IT programs. Billing charges for longer-term consulting projects are set based on the level of expertise of the consultants required. Progent's background in these important fields of computer technology allows clients to execute critical initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Minnetonka Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are intended for companies who don't have the resources to create an in-house Help Desk Call Center but who need quick response from a dependable Help Desk with professional phone assistance plus the expertise to escalate complex tasks to advanced consultants.
Progentís Virtual Help Desk is intended for larger companies and operates as a seamless extension of your existing Help Desk resources. Progent's Virtual Help Desk can operate as a an escalation alternative to resolve complex computer system issues, or be ready in overflow situations when your other resources are overwhelmed.
Progent's Call Center staff of experienced information technology experts provides your clients in Minnetonka or anywhere in the state of Minnesota rapid contact with a dependable network service group with substantial background offering telephone-based support and online repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center perception as a major contributor to company productivity, and Progent's target is to fix and not merely report IT problems.
- Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts Team offers online professional consulting expertise and education in special application areas including ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting, custom development, and education for Microsoft applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's consulting, programming, and education offerings, go to Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Minnetonka, or anywhere in the state of Minnesota, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your environment so your network maintenance is proactive rather than reactive. By anticipating possible trouble spots before they result in crashes, proactive monitoring can head off disruptive and expensive information system failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or environments that incorporate a combination of platforms.
To contact Progent about urgent remote assistance with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Minnetonka or throughout the state of Minnesota, Progent's online computer support engineers can provide effective and affordable IT help whenever your organization has to have it. More than 15 years of delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune online access tools to repair network problems quickly while avoiding the cost and lost time associated with on-premises support visits.
Even if your Minnetonka organization has a local freelance consultant or maintains a full time organization that know how to deal with typical network problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent remote extension of your local resources in cases when your usual service personnel either lack the availability or the experience to solve unexpected system emergencies or especially complicated integration problems.
Details of Progent's Online Network Services for Minnetonka
Progent's phone help, Internet-based repair, network security expertise, and system administration services offer companies in Minnetonka or anywhere in the state of Minnesota unparalleled leverage for your support investment. Whether you require one-time telephone help and remote network repair or full-time Help Desk Call Center services and network management, Progent's experts can provide your office world class IT support while allowing you to avoid the cost and administration overhead of running a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Minnetonka and is also ideal for networks in geographic areas of Minnesota that have a limited supply of technicians with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a wide range of Microsoft support utilities, technical databases, and continuing training.
- Per Minute Billing to Minimize Expenses
Progent offers online support on a minute-by-minute basis, so you are charged only for the support you use. Progent has no minimum fee for online service and requires no monthly retainer for support services delivered during normal working hours. This saves you from paying big bills for routine fixes.
- Availability of Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco offers the services of on-staff professionals with skill in planning, deploying, and managing networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to build high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Team
Progent's core support offerings include technology integration, Microsoft Exchange expertise, system security planning, and Help Desk Call Center support. Progent's Application Experts group offers in-depth consulting expertise for specific business applications. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project Training
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Project Management and Application Development
MySQL Management and Software Programming
Amazon MWS Programming
By offering a full service one-stop resource for network generalists and application experts, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that meet the special requirements of your company.
- Sophisticated Remote Access Tools
Protected remote access allows Progent's support professionals to see exactly what your customers see. This makes it easier to find quick solutions to issues that could otherwise demand an expensive personal visit. Cutting-edge remote access software and expert technicians together enable Progent to resolve most network issues quickly and affordably. Progent is an industry leader in online support and automated network tracking.
- Compatibility with Leading VPN Products
Progent supports safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Support for Maximum Network Uptime
For organizations with line-of-business applications, Progent can provide optional 24x7 online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce maximum network uptime.
- Help Desk Call Center
Progent's Help Desk support programs are designed specifically for budget-constrained businesses whose clients require instant access to a Help Desk service with expert telephone support and full escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical expertise, refined support software, and understanding of enterprise networking enable offices to escape the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Start Getting Remote Computer Support from Progent?
- In-depth Knowledge of Microsoft's Full Range of Server Platforms
Progent can provide world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Windows Server 2008 migration, Windows Server 2003 upgrades, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site visits by the minute. As a result, you pay exclusively for received support. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services provided during normal working hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be forced to permit simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or small support firms who offer scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports sent by each consultant to each client. The discipline of detailing and archiving service records results in more efficient service and eliminates a variety of common problems such as when a service client is virtually held captive to a consultant who wonít let go of vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only consulting companies to provide 24x7 remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating possible problems before they result in lost productivity, network monitoring can save your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.