Miramar, Florida Microsoft and Cisco Premier Certified Consulting Firm

Service Delivery Alternatives for Miramar, Florida Companies
Progent offers a selection of alternatives for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, consulting, and IT administration. Progent's paradigm for delivering network support is built on the Help Desk structure familiar to larger IT organizations. Progent's Help Desk Service Model ensures fast response, thorough service records, consistent follow-through, and strict expense monitoring for a range of IT service delivery alternatives that include remote troubleshooting, onsite help, and high-end consulting.

• Online Support
  Progent’s Technical Response Center (TRC) offers urgent and routine online service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service experts can help clients to troubleshoot and fix network problems without the cost or time loss of on-premises support visits. The experience of Progent's IT consultants makes it possible to resolve most IT issues quickly. For complex problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible registration procedure for new clients to accommodate emergency situations and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Find out more details concerning Progent's remote computer troubleshooting expertise.

• On-site Service
  Progent provides onsite computer support for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote support engineers to give small businesses the ideal combination: onsite support technicians when you need them as well as the on-line expertise of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The response time for in-person service calls is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Find out more concerning how and why to register for Progent's onsite network support services.

• Help Desk Call Center
  Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. For details, see Help Desk Services.

• IT Consulting Expertise
  Progent offers small businesses affordable access to world-class IT professionals who can provide help with vital technologies such as
• Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, network security engineering, high availability network consulting, virtual server strategies, plus configuration, customization and training for small business applications such as financials, ERP and MRP, reporting, sales automation, and productivity software. Progent can help with one-shot projects such as site moves and massive system migrations, extended initiatives like management information application programming and support, relational database software development and administration services, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and system administration, or emergency response such as disaster recovery and virus removal.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize organization's servers in an environment that not only provides the top level of availability and scalability but that is in addition easy for clients to migrate to another support firm or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that permit small businesses with mixed environments to save dramatically on the expense of hardware, system maintenance, and IT administration while achieving enterprise-class dependability and an unprecedented degree of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed package, can support the multi- OS and non- standardized environments common with small businesses, and retains control of the software in the client's possession so that migrating to a new virtual host is quick, reliable, and inexpensive. This avoids becoming a captive to a specific hosting service while still offering all the savings related to ASP and SaaS hosting alternatives.

• Hybrid Cloud Planning and Integration Services
  Progent can provide expert remote support to help organizations of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that combine on-premises IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
  Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Cloud Backup and Recovery
  ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, apps and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so any looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup/recovery environment that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Miramar, Florida Small Businesses
Progent's staff size, breadth of information technology expertise, and familiarity with enterprise network support allow small companies to avoid the pitfalls associated with over dependence on thinly staffed service firms or freelance consultants.

Working with Progent allows your business to:

• Avoid Over Reliance on Individual Consultants
  For network support, small businesses often rely excessively on freelance consultants. Though freelance support engineers carry lower overhead than larger support organizations and can afford to bill apparently smaller rates, freelancers are sometimes too busy to respond quickly to critical situations. If an independent consultant is occupied with different customer, ill, on travelling, or in training, the absence of backup personnel may force your company to wait for help in case of a crisis. As your company grows, system downtime or difficulties with line-of-business applications become more expensive. The dollars you thought you were saving on a freelancer can evaporate quickly due to lost productivity. In addition, when freelance consultants encounter new technologies, the unavailability of a large engineering team to rely on for advice forces them to train on the job while your company winds up with the bill for their ongoing education.

• Have Access to Expertise in Sophisticated Information Technology Issues
  Many small support organizations or freelance consultants focused on small company IT support are capable of providing routine fixes but lack the background to work cost-effectively with complex IT environments with a variety of platforms, multiple sites, VoIP systems, mobile workforces, integrated financial and operational applications, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide companies and Progent's extensive group of specialists can be valuable to your small business because big-company networks are inherently complex, support issues demand thorough understanding of in many technical disciplines, and reaching an acceptable level of stability, reliability, and security calls for enterprise-tested processes.

• Build a Solid Foundation for Growth
  Small businesses often begin with an IT system cobbled together on a shoestring budget. Without a solid architecture, a sequence of ad hoc fixes often get piled onto of a weak structure. As a company evolves, reliability and scalability issues can hinder the success of the business. These networks need proper assessment, intelligent business planning, and broad-based expertise to migrate to an IT environment that can provide the solid foundation to meet current business requirements and support future expansion.

• Partner with Solution Consultants, Not Product Vendors
  Small businesses require guidance and insight to navigate through an ever more complex maze of IT alternatives offered for enabling business growth and enhancing efficiency. They do not need a network consultant or support organization that attempts to sell them a product. Progent avoids conflicts of interest by not selling any products. Progent sells services and expertise only. This permits Progent to match consulting support with the real needs of customers. Combining network support and product reselling can lead to a situation where the recommended solution is built around a predetermined technology instead of being based on the true needs of a small business.

Get in Touch with Progent
In case your Miramar, Florida business needs to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Support
For immediate online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).