Affordable Network Tech Support from Microsoft and Cisco Qualified Consultants for Businesses in Miramar, FL
By offering professional know-how whenever you need it, providing specialized knowledge for critical business applications, offering high-value services such as virtual data center hosting, billing solely for help you receive, and requiring no sign-up or retainer fees for standard services, Progent helps your company to maximize the business value of your It network and minimize support costs. Progent recognizes that information system protection, dependability, and efficiency are as critical to small businesses as to large corporations but that small companies don't have the leverage to spend heavily in computer networks and internal service groups. Progent's basic competitive advantage is that no IT consulting organization can equal Progent's ability to deliver the network support expertise your company needs when you require it and at prices you can afford.
For larger businesses, Progent can provide co-sourcing and project management support to supplement the skills of your in-house network support staff. This can cut costs and help meet schedules for big IT initiatives like application development, disaster recovery preparedness, security audits, office consolidations, or software migrations and upgrades.
Progent can also offer access to accredited experts to help your company to design and execute a sensible cloud computing strategy.
Primary Technologies Supported by Progent for Miramar, Florida Office Networks
A Microsoft-certified Partner computer support company that maintains a large group of Cisco qualified CCIE network infrastructure experts and Apple Computer certified consultants, Progent provides emergency assistance and low-cost remote consulting to Miramar, FL companies for a wide range of information technologies including:
Service Delivery Options for Miramar, Florida Businesses
Progent has a selection of alternatives for providing small companies with affordable computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's model for providing network support is based on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Helpdesk Support Mechanism promotes rapid support, thorough activity records, reliable follow-up, and tight cost control across a range of network service delivery options that include remote repairs, on-premises support, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center provides urgent and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can assist customers to troubleshoot and fix hardware and software problems without the cost or time loss of on-premises support visits. The experience of Progent's network engineers allows them to handle the majority of IT issues rapidly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-based registration procedure for new customers to address urgent network problems and Progent bills per minute with no startup fees or time minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security professionals. Learn additional details about Progent's online network troubleshooting services.
- Onsite Support
Progent provides on-site technical assistance for signed-up clients in larger cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's online support engineers to give small and midsize businesses the optimal solution: onsite support technicians when you need them as well as the remote expertise of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The response time for in-person support visits is usually less than one business day. There is no start-up or retainer fee for registering as a Progent customer for onsite support. Learn more details about why to register for Progent's onsite network service.
- Help Desk Call Center
Progent's Contact Center Services are intended for small and midsize companies who need fast and dependable support from an online Contact Center with efficient phone support, remote repair capability, and sufficient technical depth for full problem escalation. Because smaller businesses typically are constrained by tight IT funds and can spare little executive bandwidth for handling network support, Progent's Help Desk Call Center Services could be the most cost-effective way to make sure that small business computer networks are always up and running. Read more details concerning Progent's Help Desk outsourcing services.
- Consulting Expertise
Progent provides small and midsize companies affordable access to world-class IT professionals who can provide help with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection consulting, non-stop it system consulting, server virtualization strategies, plus configuration, programming and training for business applications such as financials, operations, business analytics, sales automation, and office productivity packages. Progent can help with one-time projects such as office relocations and massive system migrations, extended projects such as management information application development and support, relational database application development and DBA services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or emergency services like disaster recovery and virus removal.
- Application Hosting
Progent offers hosting for critical applications such as Exchange Server and Microsoft SQL Server in order to provide small companies with higher degrees of dependability, protection, and performance than is possible using the class of internal data center that is realistically affordable for most small organizations. Because Progent utilizes the same data centers that host the gear of many of the planet's biggest information technology organizations, Progent can eliminate the cost of building and maintaining the systems needed for world-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions stay updated, security and efficiency is continually tracked, and systems are consistently archived and available for full and prompt restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize company's servers in a setting that not only provides the highest degree of availability and expandability but that is also simple for customers to transfer to another support firm or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting is founded on proven virtual server techniques that allow small businesses with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure support, and network management while getting world-class dependability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered package, can support the mixed- platform and loosely standardized networks typical of smaller businesses, and keeps ownership of the software licenses in the customer's hands so that moving to a new virtualized system is quick, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent can provide advanced online consulting to help businesses of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including blocking, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables fast recovery of vital data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that need important updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security companies to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so any potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity applications important to most small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more complex collection of infrastructure products such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's
CISSP-qualified cybersecurity consultants,
CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals can provide a business-wide perspective on network protection and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with business standards and government requirements for IT information protection and incident reporting.
The breadth and size of Progent's consulting staff bring a unique array of advantages to customers trying to maximize the business value of their information network within an affordable budget. These advantages include:
- Best Methodology
Progentís team of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry background, in the trenches of IT service, performing a wide range of technical tasks for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting staff. This means that you get not just world-class technical help, but also a support engineer with field-tested approaches for solving real-world IT problems quickly.
Find out more details about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to charge for online support and in-person visits by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for services provided during normal business hours. Many service firms impose substantial minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity eliminates major bills for quick fixes. Another benefit of by-the-minute pricing is that your company won't be tempted to permit minor problems to stay unaddressed until they become major problems.
Learn more concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Support
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or local support organizations who provide scant documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation given by each consultant to each client. The practice of detailing and archiving service records allows more efficient support and avoids a variety of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.
Learn more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Small companies who work with freelance consultants or who maintain internal support staffs gain when Progent transfers knowledge about new technology and proven processes to make their networks more robust, protected, and efficient.
Read more about Progent's knowledge transfer services.
In case your Miramar, Florida business needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Immediate Online Network Help
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).