Miramar, FL Online Support from World-class Computer Network Service Consultants
Progent's computer support services can provide your Miramar, FL business budget-friendly and dependable access to enterprise-class network professionals. By delivering network consulting help when you require it, offering specialized expertise for critical technologies, delivering unique support such as automated server monitoring, and invoicing only for services you use, Progent gives your Miramar, Florida business an affordable solution for optimizing the productivity of small-scale office networks. Whether you maintain an onsite datacenter, connect to cloud infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the intelligent choice for businesses and local governments to create and support a robust and secure information system and to have fast availability of the seasoned help ordinarily restricted to businesses who are able to support a large internal information technology organization.
For mid-size and large businesses, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your in-house IT service staff. This can cut costs and minimize technical risks for major IT initiatives like application development, disaster recovery planning and testing, security audits, office consolidations, or software migrations.
Progent can in addition offer access to certified experts to help your business to plan and implement your cloud computing strategy.
Key Practice Areas Serviced by Progent for Office Networks in Miramar, Florida
Progent's nationwide team of industry certified experts offers support for all aspects of information technology found in businesses of all sizes. Practice areas served by Progent in Miramar include:
Service Delivery Options Available for Miramar, Florida Businesses
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's model for providing computer support services is built on the Help Desk Call Center structure familiar to big IT organizations. Progent's Help Desk Call Center Support Model promotes fast response, comprehensive service records, reliable follow-through, and strict cost control for an array of network service delivery modes that include remote repairs, onsite help, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service professionals can help customers to troubleshoot and repair network issues without the expense or time loss of in-person service visits. The experience of Progent's network consultants makes it possible to handle the majority of IT problems quickly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible registration procedure for first-time customers to address urgent network problems and Progent bills per minute with no startup charges or minimums, so you pay only for the assistance you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out more information concerning Progent's online network troubleshooting services.
- On-site Support
Progent provides onsite technical assistance for signed-up customers in larger cities in the United States. Progent's onsite service personnel can work in tandem with Progent's remote support engineers to deliver small businesses the best of both worlds: onsite support technicians when you require them as well as the on-line help of Progent's seasoned staff of network engineers, security professionals, and business application developers. The wait time for on-site support visits is typically less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more details about why to sign up for Progent's onsite computer support services.
- Phone Support
Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize companies who need prompt and reliable access to an online Help Desk Call Center with effective phone support, online repair capability, and enough technical depth for full escalation. Because small and midsize businesses typically have tight IT funds and can spare little executive bandwidth for handling network support tasks, Progent's Contact Center Outsourcing Services can be the most efficient way to make sure that business information networks stay productive. Learn more details concerning Progent's Contact Center outsourcing services.
- Consulting Expertise
Progent provides small and midsize businesses budget-friendly availability of enterprise-class consultants who can deliver assistance with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, non-stop it system design, virtual server strategies, plus integration, customization and training for small business programs including accounting, ERP, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects such as office relocations and major software migrations, longer term projects such as business information software programming and support, relational database software development and administration support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and network management, or emergency services like data restoration and virus removal.
- Application Hosting
Progent offers hosting for vital business applications such as Microsoft Exchange Server and SQL Server in order to provide small and midsize companies with greater levels of reliability, protection, and performance than is possible with the class of internal data center that is realistically affordable for most small organizations. Since Progent uses the same facilities that support the gear of some of the world's biggest IT organizations, Progent can eliminate the cost of building and managing the infrastructure needed for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and revisions remain updated, security and performance is constantly tracked, and systems are consistently archived and available for complete and rapid restoration. Find out more concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize company's production servers in an environment that not only delivers the top degree of availability and scalability but that is in addition convenient for customers to transfer to another support firm or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting service is built around proven virtualization techniques that permit companies with mixed environments to save dramatically on the expense of hardware, system support, and IT management while achieving enterprise-class availability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed service, can support the mixed- platform and non- standardized networks typical of small businesses, and keeps control of the licenses in the customer's possession so that migrating to a different virtualized host is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting service while still providing all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent offers advanced online consulting services to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that combine physical IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete threat lifecycle including protection, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, applications and VMs that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex network management processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security vendors to provide web-based management and world-class protection for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your Progent consultant so that any potential issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex collection of network technologies such as firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Certified security consultants,
CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide view of system security and can help with complex security projects like SIEM solutions to help enterprises comply with business guidelines and government regulations for network information protection and reporting.
The scope and depth of Progent's consulting team offer a unique array of benefits to customers trying to maximize the business value of their IT system within a reasonable budget. These advantages include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional background, at the forefront of network service, performing a wide range of technical tasks for an extensive array of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This guarantees that you get not just expert technical skills, but also a support engineer with proven methods for repairing actual network problems quickly.
Find out additional information about Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to charge for phone service and on-premises help by the minute. As a result, you are invoiced exclusively for received support. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no registration charge and asks no monthly commitment for services delivered during regular working hours. Many service firms demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids major bills for fast fixes. Another benefit of granular invoicing is that customers will be less tempted to permit incipient issues to stay unaddressed until they grow into major ones.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or small service firms who offer minimal documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports given by each consultant to every customer. The practice of detailing and archiving support records allows more efficient support and avoids a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Find out additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Small companies who work with independent consultants or who employ in-house support personnel gain when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, protected, and efficient.
Find out additional information about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Miramar, Florida business wants to contact Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Fast Remote Network Help
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).