Expert Remote Technical Support for Miramar, Florida Computer Networks from Microsoft Certified Engineers
Small businesses have typically been overlooked by major network support organizations. Many small businesses permit themselves to grow excessively reliant on individual consultants or small consulting firms who lack the size or comprehensive knowledge to respond promptly or effectively to technical emergencies. Still other small businesses resort to mass-market support firms that employ personnel trained to provide standardized fixes for ordinary issues but who do not have the background and technical scope to handle the variety of environments and absence of standardization typical of small company IT networks.

Progent's time-tested methodology for delivering low-cost and effective network service to small companies has made Progent among the top Microsoft-certified network service firms in the United States. Progent has delivered remote help to small businesses in every state in the United States (See Progent's customer testimonials).

For larger businesses, Progent can provide co-sourcing and project management services to reinforce the technical skills of your internal network service group. Co-sourcing can reduce expenses and minimize technical risks for major projects such as application programming, disaster recovery preparedness, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of certified consultants to assist your business to plan and execute a sensible cloud computing strategy.

Core Practice Areas Serviced by Progent for Office Networks in Miramar, Florida
Progent's nationwide team of certified support professionals provides help for virtually all aspects of network technology deployed by companies of any size. Technologies served by Progent in and around Miramar include:

Support Delivery Options Available for Miramar, Florida Businesses
Progent has a selection of alternatives for providing small companies with cost-effective IT services for technical support, consulting, hosting services, and network administration. Progent's model for providing IT support services is based on the Call Center operational structure familiar to big IT organizations. Progent's Help Desk Call Center Service Model ensures rapid response, thorough service documentation, consistent follow-through, and tight cost monitoring across a range of IT service delivery options that include remote troubleshooting, onsite help, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified support professionals can help clients to troubleshoot and repair network problems without the cost or delay of on-premises support visits. The background of Progent's network consultants makes it possible to handle most IT issues quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based signup process for first-time clients to address emergency situations and Progent charges per minute with zero startup fees or minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out additional details concerning Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent offers on-site technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online service engineers to deliver small businesses the optimal solution: on-premises service professionals when you need them as well as the remote help of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The response time for on-site support visits is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite service. Learn more concerning how to register for Progent's onsite computer service.

  • Help Desk
    Progent's Help Desk Call Center Services are intended for all businesses who need fast and reliable support from an online Help Desk with effective phone support, remote repair tools, and sufficient technical depth for full escalation. Because small and midsize companies usually are constrained by tight IT funds and can provide little management attention for dealing with IT support, Progent's Help Desk Services could be the most cost-effective option to make sure that small business information systems stay productive. Read more about Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent offers small businesses affordable access to world-class consultants who can provide assistance with critical technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security consulting, non-stop network engineering, server virtualization solutions, plus integration, programming and support for business applications including accounting, operations, business analytics, CRM, and productivity suites. Progent can provide assistance with one-time projects such as site relocations and massive software migrations, longer term projects such as management information application programming and customization, relational database software development and DBA services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and system management, or emergency response such as data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small businesses with higher levels of reliability, protection, and performance than is possible with the class of on-site data center that is realistically affordable for most small and midsize organizations. Since Progent utilizes the same data centers that support the equipment of many of the planet's largest IT companies, Progent can eliminate the investment in creating and maintaining the infrastructure required for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that patches and service packs stay updated, security and efficiency is constantly tracked, and systems are regularly backed up and available for complete and rapid recovery. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize organization's servers in an environment that not only delivers the highest degree of dependability and scalability but that is also simple for customers to migrate to another service provider or to move in-house when your business situation calls for it. Progent's Private Cloud hosting service is built around proven virtual server techniques that allow small businesses with mixed environments to save significantly on the costs of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class reliability and an unprecedented level of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed package, can handle the multi- OS and non- standardized networks typical of small businesses, and retains control of the licenses in the customer's possession so that migrating to a new virtual host is fast, safe, and inexpensive. This eliminates becoming a captive to a single hosting provider while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced remote consulting to help organizations of any size integrate their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security vendors to deliver web-based management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent consultant so all looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Miramar, Florida Businesses
Progent's staff size, breadth of information technology skill, and experience with corporate network consulting allow small businesses to sidestep the pitfalls associated with excessive reliance on thinly staffed service organizations or freelance consultants.

Working with Progent enables your company to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For IT services, small companies sometimes depend excessively on independent engineers. Though freelance service providers have lower expenses than more substantial support firms and can typically bill nominally lower fees, they are occasionally spread too thin to respond rapidly to urgent network problems. If a freelance engineer is occupied with different client, sick, on vacation, or in class, the lack of replacement staff may force your business to wait for help in case of a crisis. As your small business grows, system unavailability or difficulties with line-of-business applications get more expensive. The money you believed you were saving on a freelancer can be eaten up fast because of lower productivity. In addition, when independent engineers encounter new problems, the unavailability of a large engineering team to depend on for advice forces them to train with the meter running while your business winds up with the bill for their continuing education.

  • Have Access to Experts in Sophisticated Information Technology Solutions
    The majority of small service organizations or independent consultants who concentrate on small business network consulting are capable of delivering routine fixes but lack the seasoning to deal efficiently with complicated IT infrastructures with a variety of platforms, numerous offices, VoIP implementations, remote clients, interconnected financial and analytical software, data-driven web sites, and specialized line-of-business applications. Progent's background with global enterprises and Progent's extensive staff of experts can benefit your company because big-company networks are by nature complex, support problems require thorough understanding of in numerous technical areas, and reaching an acceptable level of stability, reliability, and protection calls for industry-proven best practices.

  • Create a Firm Basis for Seamless Growth
    Small businesses often begin with a network cobbled together on a shoestring budget. Lacking a proper basis, a series of band-aid repairs often get piled on top of a tenuous foundation. As a business grows, reliability and scalability problems can hinder the success of the business. Such networks need thorough assessment, intelligent strategic planning, and broad-based expertise to upgrade to an IT environment that will provide the solid foundation to handle current business requirements and ease future growth.

  • Work with Solution Finders, Not Product Resellers
    Smaller businesses require direction and insight to navigate through an ever more complicated array of technology alternatives available for accelerating growth and improving efficiency. They do not need a network engineer or support organization that attempts to promote products. Progent avoids conflicts of interest by not selling hardware and software. Progent sells services and expertise only. This permits Progent to align technical support with the real needs of clients. Combining IT support and product selling can result in a conflict where the proposed solution is built around a preselected vendor instead of being driven by the true requirements of a client.

Contact Progent
If your Miramar, Florida company needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Assistance
For fast remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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