Expert Online Help for Miramar, Florida Computer Networks from Certified Consultants
Small businesses have typically been overlooked by major IT service organizations. Some small companies permit themselves to grow dangerously dependent on individual engineers or small support organizations who lack the bandwidth or extensive skill sets to react quickly or effectively to technical emergencies. Other small companies turn to giant service providers staffed with technicians taught to provide by-the-numbers fixes for common problems but who do not have the background and technical scope to deal with the diversity of environments and absence of standardization typical of small company information systems.
Progent's proven approach to providing low-cost and successful network service to small companies has made Progent among the premiere Microsoft-certified network service organizations in the United States. Progent has delivered online help to small businesses in every state in the United States (See Progent's client testimonials).
For mid-size and large companies, Progent offers co-sourcing services to supplement the technical skills of your internal IT service personnel. This can cut costs and help meet schedules for major IT initiatives like software programming, disaster recovery preparedness, security audits, office consolidations, or software migrations and upgrades.
Progent can also offer access to accredited experts to assist your company to design and execute your cloud strategy.
Primary Technologies Supported by Progent's Consultants for Companies in Miramar, Florida
Progent's nationwide group of certified support professionals provides support for virtually all facets of information technology found in businesses of any size. Practice areas served by Progent in and around Miramar include:
Service Delivery Alternatives Available for Miramar, Florida Businesses
Progent has a selection of alternatives for providing small and midsize companies with affordable computer services for technical support, consulting, hosting services, and IT administration. Progent's paradigm for delivering network support is built on the Call Center structure familiar to big IT support groups. Progent's Contact Center Support Model promotes rapid response, thorough service records, dependable follow-up, and strict expense monitoring for a range of IT service delivery alternatives that include online repairs, on-premises help, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service experts can assist customers to analyze and repair hardware and software issues without the cost or time loss of on-premises support calls. The experience of Progent's IT engineers makes it possible to resolve the majority of network issues rapidly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based registration procedure for first-time clients to address urgent network problems and Progent bills per minute with zero startup charges or time minimums, so you pay only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn additional details about Progent's remote network support services.
- On-site Service
Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support technicians can work in conjunction with Progent's remote service engineers to give small and midsize companies the best of both worlds: on-premises support professionals when you require them plus the remote help of Progent's seasoned staff of IT consultants, security specialists, and business application developers. The response time for in-person service visits is usually under one business day. There is no sign-up or retainer charge for becoming a Progent client for onsite service. Find out more about how to sign up for Progent's in-person computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve the most issues. for more information, see Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver help with critical products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network security engineering, high availability it system design, server virtualization solutions, plus integration, customization and support for business software such as financials, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects such as office relocations and major software upgrades, longer term projects such as business information software programming and customization, relational database application programming and DBA support, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system administration, or urgent response such as data restoration and malware removal.
- Application Hosting
Progent can host key applications such as Exchange and SQL Server in order to provide small businesses with greater degrees of reliability, security, and recoverability than is feasible using the type of internal data center that is achievable for most small and midsize companies. Since Progent utilizes the same facilities that support the gear of many of the planet's largest IT companies, Progent can eliminate the cost of building and maintaining the systems needed for world-class cooling, electrical failover, and redundant Internet access. For managed applications, Progent can also make sure that upgrades and revisions remain current, protection and performance is continually tracked, and systems and data files are regularly archived and available for complete and prompt recovery. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize company's servers in a setting that not only delivers the top degree of fault-tolerance and scalability but that is in addition easy for clients to transfer to another service firm or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting is founded on proven virtualization techniques that allow companies with multi-vendor environments to benefit significantly on the costs of capital equipment, system maintenance, and network management while achieving enterprise-class reliability and an unprecedented degree of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed package, can support the multi- platform and non- standardized environments typical of smaller businesses, and keeps control of the software licenses in the customer's hands so that moving to a different virtualized system is quick, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent offers expert online consulting to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's affordable ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security companies to deliver centralized control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with information security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex collection of infrastructure technologies including firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's
CISSP-Premier security experts,
CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals offer a business-wide view of network security and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government regulations for network information security and incident reporting.
The scope and depth of Progent's consulting team bring a unique set of advantages to customers trying to increase the business value of their information network within a reasonable budget. These advantages include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, in the trenches of IT service, executing a broad variety of IT projects for a large mix of customers. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This ensures that you get not just expert IT capability, but also a support engineer with proven approaches for fixing real-world IT problems rapidly.
Learn more details concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to bill for online service and in-person help by the minute. As a result, you owe exclusively for received support. Progent does not impose a higher rate for after-hours or priority service, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no retainer for support services provided during normal business hours. Many support firms demand large minimum payments or bill in increments of fifteen minutes or more. Progent's small pricing granularity avoids king-size bills for fast fixes. Another advantage of granular billing is that your company are not inclined to allow incipient issues to fester until they become major problems.
Learn additional information about Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Support
Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local service organizations who provide scant documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation sent by every consultant to every customer. The discipline of detailing and archiving service records allows more effective service and eliminates a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.
Find out more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Small businesses who work with freelance service providers or who employ internal IT staffs gain when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, secure, and productive.
Read more details about Progent's knowledge transfer services.
How to Contact Progent
In case your Miramar, Florida business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Assistance
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).