Miramar, Florida Microsoft and Cisco Certified Consulting Firm

Service Delivery Alternatives for Miramar, Florida Companies
Progent offers a selection of options for providing small businesses and local governments with affordable computer services for technical support, system architecture, and network management. Progent's paradigm for providing computer support is built on the Help Desk operational structure familiar to big IT support groups. Progent's Helpdesk Service Mechanism ensures rapid response, thorough activity documentation, consistent follow-up, and tight expense monitoring across an array of IT service delivery options that include remote troubleshooting, on-premises support, and high-end consulting.

• Remote Support
  Progent’s Technical Response Center offers urgent and routine online support for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified service experts can assist clients to troubleshoot and fix network issues without the cost or time loss of travel for onsite support calls. The background of Progent's network consultants makes it possible to resolve the majority of IT problems quickly. For complex problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based signup process for new clients to accommodate emergency network problems and Progent bills by the minute with no sign-up charges or time minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn additional details concerning Progent's online network support services.

• Onsite Support
  Progent offers onsite technical support for registered customers in larger cities in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's remote support experts to deliver small companies the ideal combination: on-premises support professionals when you need them as well as the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business software programmers. The response time for on-site service visits is typically less than one business day. There is no sign-up or retainer charge for becoming a Progent client for onsite service. Find out more details concerning how to sign up for Progent's in-person network service.

• Help Desk
  Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most issues. To learn more, visit Help Desk Services.

• IT Consulting Services
  Progent offers small companies budget-friendly availability of world-class consultants who can provide assistance with critical technologies such as
• Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network protection consulting, non-stop network design, virtualization strategies, plus configuration, programming and training for business software including financials, ERP, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects including site moves and massive software migrations, extended projects such as upgrading a legacy MRP system to a current MS Dynamics or Dynamics 365 package, database software programming and DBA support, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and network management, or emergency services like disaster recovery and virus removal.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize company's servers in an environment that not only provides the highest level of availability and extensibility but that is in addition easy for clients to transfer to another service firm or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is founded on mature virtual server techniques that allow small businesses with mixed environments to benefit dramatically on the expense of hardware, system support, and IT management while getting enterprise-class reliability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed service, can handle the multi- OS and non- standardized networks typical of small companies, and retains ownership of the licenses in the client's hands so that migrating to a new virtual host is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.

• Hybrid Cloud Migration Consulting
  Progent can provide expert remote consulting services to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that utilize local IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.

• ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
  Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the complete malware attack progression including blocking, detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
  ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital files, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

• ProSight WAN Watch: Network Infrastructure Management
  Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that need critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email security solution that uses the technology of leading data security companies to provide centralized control and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so all potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an ever more complex collection of infrastructure products such as firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's CISSP-Certified security consultants, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance professionals can provide a company-wide view of network protection and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and government mandates for IT information protection and reporting.

The breadth and size of Progent's engineering staff bring a unique array of advantages to companies wishing to maximize the business value of their information system within a reasonable budget. These advantages include:

• Best Methodology
  Progent’s team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry background, at the front lines of IT support, executing a wide range of IT tasks for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support team. This guarantees that you get not only world-class IT capability, but also a consultant with field-tested methods for repairing real-world network problems efficiently. Learn additional information concerning Progent's best practices for network consulting.

• Efficient Pricing Model
  Progent's pricing policy is to charge for remote service and on-premises help by the minute. Consequently, you owe just for received support. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for services delivered during regular working hours. Many service firms demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with big invoices for quick solutions. Another advantage of by-the-minute invoicing is that you will not be tempted to permit less critical issues to stay unaddressed until they grow into big problems. Find out more concerning Progent's value pricing for IT outsourcing.

• Full Reporting of Delivered Support
  Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local support organizations who provide scant documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation given by every consultant to every customer. The discipline of detailing and archiving support records results in more efficient service and eliminates a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who won’t let go of vital service information. Learn more details about Progent's documentation of IT outsourcing services.

• Information Transfer
  Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent is able to focus on providing high-value skills where Progent faces little competition. Small businesses who utilize freelance service providers or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, protected, and productive. Learn additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Miramar, Florida business needs to get in touch with Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Help
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).