Miramar, FL Remote Help from Certified Computer Troubleshooting Professionals
Progent's computer network tech support services can deliver your Miramar, FL company affordable and consistent access to world-class consulting engineers. By providing IT support help when you require it, providing specialized expertise for critical technologies, delivering unique support such as automated server monitoring, and billing only for support you receive, Progent offers your Miramar, Florida company an economical option for maximizing the business value of small business networks. If you run a local system, connect to cloud infrastructure, or manage a hybrid cloud-and-local solution, Progent is the smart way for organizations to build and support a robust and safe IT network and to have fast access to the seasoned consulting ordinarily restricted to enterprises who are able to support a large internal IT organization.
For mid-size and large companies, Progent offers co-sourcing and project management support to add to the technical skills of your internal IT support group. This can save money and minimize technical risks for big projects like software development, business continuity planning, network security audits, merging datacenters, or software migrations and upgrades.
Progent can also offer access to accredited experts to assist your business to design and execute your cloud strategy.
Key Products and Technologies Serviced by Progent for Business Networks in Miramar, Florida
Progent's nationwide group of industry certified support professionals provides support for virtually all facets of network technology found in businesses of all sizes. Practice areas served by Progent in and around Miramar include:
Support Delivery Options Available for Miramar, Florida Businesses
Progent has a selection of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for delivering network support services is based on the Help Desk Call Center operational structure common to big IT support groups. Progent's Helpdesk Support Model ensures rapid response, thorough activity documentation, consistent follow-up, and tight expense control for a range of network support delivery alternatives that include online troubleshooting, in-person help, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service experts can help customers to troubleshoot and fix hardware and software problems without the cost or delay of in-person service calls. The experience of Progent's network engineers allows them to handle most IT problems rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for first-time clients to accommodate urgent network problems and Progent bills by the minute with zero sign-up fees or minimums, so you pay only for the assistance you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Learn more information about Progent's remote computer support services.
- Onsite Service
Progent provides onsite technical support for signed-up clients in larger cities in the United States. Progent's on-site service technicians can work in tandem with Progent's remote support experts to give small and midsize businesses the optimal solution: onsite service technicians when you need them as well as the on-line expertise of Progent's seasoned staff of network engineers, security professionals, and business application programmers. The wait time for on-site service visits is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for on-premises service. Learn more details concerning how and why to sign up for Progent's onsite network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most problems. To learn more, visit Online Help Desk Services.
- Consulting Expertise
Progent offers small and midsize businesses budget-friendly availability of enterprise-class consultants who can provide assistance with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network protection consulting, high availability it system design, virtualization solutions, plus configuration, customization and support for small business applications such as accounting, operations, management reporting, CRM, and productivity software. Progent can provide assistance with one-time projects including site moves and major system upgrades, longer term initiatives such as business analytics software development and support, relational database application programming and DBA services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and system administration, or emergency services such as disaster recovery and malware cleanup.
- Application Server Hosting
Progent offers hosting for critical business applications like Microsoft Exchange Server and MS SQL to provide small and midsize companies with higher levels of reliability, protection, and recoverability than is possible with the class of in-house data center that is realistically affordable for most small companies. Since Progent utilizes the same data centers that support the equipment of many of the world's biggest information technology organizations, Progent can save you the investment in building and managing the systems needed for world-class environmental control, power backup, and uninterruptible Internet access. For hosted applications, Progent can also ensure that upgrades and revisions stay current, security and performance is constantly tracked, and systems and data files are consistently backed up and available for full and rapid restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small organization's servers in a setting that not only delivers the top level of fault-tolerance and expandability but that is in addition simple for customers to transfer to a different service provider or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting is based on mature virtual server techniques that allow businesses with mixed environments to benefit significantly on the expense of hardware, infrastructure support, and network management while getting world-class availability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered package, can support the multi- OS and loosely standardized environments typical of smaller companies, and keeps control of the licenses in the client's possession so that migrating to a new virtual host is quick, safe, and affordable. This eliminates ending up a prisoner of a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent offers advanced online consulting to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine on-premises IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's value-priced ProSight portfolio of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the entire malware attack lifecycle including protection, identification, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, apps and VMs that have become unavailable or corrupted due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security vendors to deliver web-based control and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex array of network products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance experts can provide a company-wide view of system security and can help with complex security programs like SIEM solutions to help enterprises comply with business standards and government requirements for network information protection and reporting.
The breadth and size of Progent's consulting staff bring a powerful array of advantages to organizations wishing to increase the productivity of their information network within a reasonable budget. These benefits include:
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, at the front lines of IT support, executing a broad range of technical projects for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support personnel. This ensures that you get not only world-class technical skills, but also a consultant with field-tested methods for fixing real-world network problems rapidly.
Find out more about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to charge for phone service and on-site help per minute. As a result, you are charged exclusively for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services provided during normal business hours. Many service firms demand substantial minimum fees or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with major bills for quick solutions. An additional benefit of by-the-minute invoicing is that your company won't be inclined to allow incipient problems to stay unaddressed until they grow into big problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Full Documentation of Network Support
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or small support firms who offer minimal documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation sent by each staff member to each customer. The practice of detailing and archiving service records results in more effective support and avoids a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who wonít let go of vital service information.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has few competitors. Small companies who work with independent service providers or who maintain internal support staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, secure, and productive.
Find out more details about Progent's knowledge transfer services.
In case your Miramar, Florida company needs to contact Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Fast Remote Technical Assistance
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).