Expert Online Help for Miramar, Florida Computer Networks from Certified Consultants
Small businesses have typically been overlooked by major IT service organizations. Some small companies permit themselves to grow dangerously dependent on individual engineers or small support organizations who lack the bandwidth or extensive skill sets to react quickly or effectively to technical emergencies. Other small companies turn to giant service providers staffed with technicians taught to provide by-the-numbers fixes for common problems but who do not have the background and technical scope to deal with the diversity of environments and absence of standardization typical of small company information systems.

Progent's proven approach to providing low-cost and successful network service to small companies has made Progent among the premiere Microsoft-certified network service organizations in the United States. Progent has delivered online help to small businesses in every state in the United States (See Progent's client testimonials).

For mid-size and large companies, Progent offers co-sourcing services to supplement the technical skills of your internal IT service personnel. This can cut costs and help meet schedules for major IT initiatives like software programming, disaster recovery preparedness, security audits, office consolidations, or software migrations and upgrades.

Progent can also offer access to accredited experts to assist your company to design and execute your cloud strategy.

Primary Technologies Supported by Progent's Consultants for Companies in Miramar, Florida
Progent's nationwide group of certified support professionals provides support for virtually all facets of information technology found in businesses of any size. Practice areas served by Progent in and around Miramar include:

Service Delivery Alternatives Available for Miramar, Florida Businesses
Progent has a selection of alternatives for providing small and midsize companies with affordable computer services for technical support, consulting, hosting services, and IT administration. Progent's paradigm for delivering network support is built on the Call Center structure familiar to big IT support groups. Progent's Contact Center Support Model promotes rapid response, thorough service records, dependable follow-up, and strict expense monitoring for a range of IT service delivery alternatives that include online repairs, on-premises help, top-level consulting, plus server hosting.

  • Remote Support
    Progent’s Technical Response Center (TRC) offers emergency and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service experts can assist customers to analyze and repair hardware and software issues without the cost or time loss of on-premises support calls. The experience of Progent's IT engineers makes it possible to resolve the majority of network issues rapidly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based registration procedure for first-time clients to address urgent network problems and Progent bills per minute with zero startup charges or time minimums, so you pay only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn additional details about Progent's remote network support services.

  • On-site Service
    Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support technicians can work in conjunction with Progent's remote service engineers to give small and midsize companies the best of both worlds: on-premises support professionals when you require them plus the remote help of Progent's seasoned staff of IT consultants, security specialists, and business application developers. The response time for in-person service visits is usually under one business day. There is no sign-up or retainer charge for becoming a Progent client for onsite service. Find out more about how to sign up for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve the most issues. for more information, see Help Desk Services for Small Businesses.

  • IT Consulting Expertise
    Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver help with critical products and technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network security engineering, high availability it system design, server virtualization solutions, plus integration, customization and support for business software such as financials, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects such as office relocations and major software upgrades, longer term projects such as business information software programming and customization, relational database application programming and DBA support, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system administration, or urgent response such as data restoration and malware removal.

  • Application Hosting
    Progent can host key applications such as Exchange and SQL Server in order to provide small businesses with greater degrees of reliability, security, and recoverability than is feasible using the type of internal data center that is achievable for most small and midsize companies. Since Progent utilizes the same facilities that support the gear of many of the planet's largest IT companies, Progent can eliminate the cost of building and maintaining the systems needed for world-class cooling, electrical failover, and redundant Internet access. For managed applications, Progent can also make sure that upgrades and revisions remain current, protection and performance is continually tracked, and systems and data files are regularly archived and available for complete and prompt recovery. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize company's servers in a setting that not only delivers the top degree of fault-tolerance and scalability but that is in addition easy for clients to transfer to another service firm or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting is founded on proven virtualization techniques that allow companies with multi-vendor environments to benefit significantly on the costs of capital equipment, system maintenance, and network management while achieving enterprise-class reliability and an unprecedented degree of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed package, can support the multi- platform and non- standardized environments typical of smaller businesses, and keeps control of the software licenses in the customer's hands so that moving to a different virtualized system is quick, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers expert online consulting to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's affordable ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security companies to deliver centralized control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with information security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex collection of infrastructure technologies including firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-Premier security experts, CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals offer a business-wide view of network security and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government regulations for network information security and incident reporting.

The scope and depth of Progent's consulting team bring a unique set of advantages to customers trying to increase the business value of their information network within a reasonable budget. These advantages include:

  • Best Industry Practices
    Progent’s staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, in the trenches of IT service, executing a broad variety of IT projects for a large mix of customers. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This ensures that you get not just expert IT capability, but also a support engineer with proven approaches for fixing real-world IT problems rapidly. Learn more details concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to bill for online service and in-person help by the minute. As a result, you owe exclusively for received support. Progent does not impose a higher rate for after-hours or priority service, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no retainer for support services provided during normal business hours. Many support firms demand large minimum payments or bill in increments of fifteen minutes or more. Progent's small pricing granularity avoids king-size bills for fast fixes. Another advantage of granular billing is that your company are not inclined to allow incipient issues to fester until they become major problems. Learn additional information about Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local service organizations who provide scant documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation sent by every consultant to every customer. The discipline of detailing and archiving service records allows more effective service and eliminates a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Small businesses who work with freelance service providers or who employ internal IT staffs gain when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, secure, and productive. Read more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Miramar, Florida business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Assistance
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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Progent's team of application experts can provide in-depth support, custom development, deployment assistance, and online training for popular business applications that address vital areas including ERP, financials, business reporting, web commerce application design, and the MS Office family of business productivity software. As a Microsoft Partner with years of background providing advanced consulting and troubleshooting support online, Progent can assist clients throughout the U.S. to avoid the time and expense associated with travel and on-premises activity without compromising the high quality of technical support.

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Progent's Windows consultants can help businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from an earlier release of Microsoft Windows. Online and onsite evaluation and upgrade services for Windows 10 available from Progent include ROI analysis, project management, application compatibility testing, test lab systems, virtualization strategies, Cloud and hybrid integration, mobile management, teleworker access, security and compliance, automated deployment and management, network infrastructure design, Wi-Fi support, business continuity planning, group and personal training for IT support staff and end users, and ongoing technical help.

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Microsoft supports seamless hybrid networks that integrate Office 365 and local Exchange deployments. This permits you to have specific Exchange mailboxes located at your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's certified Exchange consultants can help your organization with any facet of planning, integrating and troubleshooting your hybrid Exchange Online solution. Progent's Exchange consultants can deliver as-needed expertise to help you resolve challenging technical issues and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 initiative is completed on time and on budget.

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Progent’s Microsoft certified professionals can provide small and medium size companies expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis platform that enables the speedy development of enterprise-class business programs that can give your company a competitive advantage. SQL Server provides core support for XML and can query over the Internet and outside the firewall. In addition to providing expertise, support and troubleshooting services, Progent’s SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your information system. Progent can also help you migrate from older versions of Microsoft SQL Server to Microsoft SQL Server 2005.

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Progent's Linux consulting services offer small and mid-size businesses and software developers assistance with managing and maintaining Linux systems that coexist with Microsoft-based technology. Progent offers your business contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad array of expertise offers you an easy single consulting firm to help you create and manage a secure and robust cross-platform network and communications solution that supports Linux and Microsoft coexistence by integrating Microsoft Windows with major Linux platforms such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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Forefront Threat Management Gateway 2010 is based on the proven security capabilities of Internet Security and Acceleration Server 2006 and offers a easily administered Internet gateway that delivers a single-server platform for a variety of security features including an application and network layer firewall, URL filtering, antimalware, intrusion protection, reputation services, Virtual Private Network management, plus HTTP/HTTPS inspection. Forefront TMG 2010 provides advanced web security reporting features, permits custom reporting generated by SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be operated as a virtual server to lower expenses and improve recoverability. Progent's Microsoft consultants can assist your company to design and carry out test and production implementations; integrate Forefront TMG 2010 with Windows Server 2008 R2, Active Directory, Microsoft SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; set up Microsoft Forefront Threat Management Gateway to operate on a virtual machine with Microsoft Windows Hyper-V; and provide continuing consulting and repair services. Progent can also help your organization to migrate smoothly to Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.

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Progent provides nationwide remote phone support and consulting services for businesses who run macOS and OS X networks or whose information systems include a combination of Mac and Microsoft technology. Progent's consultants offer Mac users a variety of services such as desktop support, migration to the most recent version of macOS from earlier editions of Apple macOS or OS X, plus expertise with Mac applications. Progent's specialists in Apple technology can also assist you with Apple iPhone and iPad support, or migrating to iCloud services. Remote network consulting offers optimum leverage for your information technology budget by extending client efficiency and limiting the hours billed for computer analysis and repair. Sophisticated remote access technology and skilled service specialists and engineers allow Progent to handle most network problems without squandering time and money by going to your site. In the vast majority of cases your IT issues can be remediated over the phone or through a combination of phone support and remote connectivity. Progent can put you in touch with Cisco CCIE network experts and CISSP and ISSAP certified security professionals to help you with the toughest system problems.

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Progent offers consulting for security evaluation packages including LANguard from GFI for running a set of programmed system testing scans to identify possible security gaps. Progent has broad knowledge of network analysis tools and can help you to make sense of audit reports and respond effectively. Progent can show you how to design security into your business processes, install auditing tools, define and deploy a secure system architecture, and suggest policies to maximize the security of your network. Progent's security consultants are ready to assist you to configure a firewall, design safe remote access to email and business applications, and install virtual private network. Progent's accredited security experts can test the protection of web-based software and can provide extensive information security evaluations of company-wide security to determine your organization's compliance with key industry security standards such as FISMA, NIST, and ISO 17799.

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Progent's Mac consultants can promote the creative facets of Macintosh environments by offering consulting services and education in imaging, audio, and video. Progent's support professionals offer help in a range of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special projects such as capturing or digitizing audio or video or setting up an audio/video production studio.

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Remote continuous network monitoring, proactive alerts, and actionable analytical reporting are vital to preserving the health of your IT system and avoiding preventable and costly downtime. Remote Monitoring and Management (RMM) technology has advanced to the point that companies of all sizes can get a degree of protection that was previously reserved for large enterprises. Progent can provide a variety Remote Monitoring and Management options delivered as economical service packages designed to assist you to identify and fix a most network problems before they get big enough to hurt your business.

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Progent's ProSight Virtual Hosting service offers advanced virtualization technology, a state-of-the-art data center, and the technical expertise of Progent's Microsoft-certified consulting group to provide small companies with a comprehensive IT outsourcing alternative that improves network dependability and protection, reduces management hassle, and cuts costs. With Progent's Private Cloud Hosting, a smaller company can have each of its software platforms and critical application servers hosted in a safe and reliable facility on a high-performance, high-availability virtual server set up and maintained by Progent's network support experts.

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Our compensation model is based on revenue sharing, so just like being an independent consultant, your earnings are directly tied to your work effort. Some of our consultants focus on quality of life and choose to consult at an easy pace, using our flexible calendar to follow individual pursuits such as mountain biking, motorcycle racing, snow boarding, fishing, vacations, or sharing free time with relatives and friends. Other consultants take advantage of the opportunity to make major dollars through hard work and long hours. Progent fully encourages both sides of the spectrum plus any point in between.

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Progent offers expert online support services to help businesses connect their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that utilize on-premises resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services such as Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.

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Progent's ProSight Virtual Hosting service provides complete hosting of a small organization's servers in an environment that gives the highest level of availability and expandability and is in addition simple to migrate to any data center. ProSight Virtual Hosting and management options are based on mature virtualization techniques that enable small companies with mixed- platform environments to economize significantly on the expense of capital investments, infrastructure support, and IT management while achieving world-class fault tolerance and an unmatched degree of vendor flexibility.

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Progent's pricing model is to charge for phone support and on-premises visits by the minute. As a result, you are charged just for received support. Progent does not impose a higher rate for after-hours or priority service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services provided during regular business hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.

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Progent’s IT outsourcing support offerings for small companies feature planning Server 2003, .NET, and Microsoft BackOffice environments, managing upgrades to XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk Call Center, online and on-site troubleshooting, fixing stubborn IT issues, and producing a company-wide security strategy. Progent can help you maximize system reliability and throughput via fault-tolerant configuration, resilient network topology, and proactive server monitoring. Progent also offers special project help for large-scale upgrades and can help with needs assessment, resource inventory, bill of materials development, sourcing selection, purchasing coordination, and full documentation. Progent’s computer outsourcing help also features education for office productivity programs such as Microsoft Office.

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Small Company Remote Troubleshooting
Small Office Technical Consultant

If you have a small business network with 10 to 50 network clients, Progent's computer outsourcing services save your organization from over-reliance on single independent service provider while giving you cost-effective and reliable access to high-quality technical expertise. By delivering IT consulting help when you require it, offering advanced expertise for critical technologies, delivering unique services such as automated server monitoring, and billing only for support you use, Progent gives you an affordable way for optimizing the productivity of your small business information system. Progent is the intelligent way for small organizations to build and support a robust and secure IT network and to have fast access to the experienced consulting typically restricted to enterprises who are able to afford a sizeable internal IT group.

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Windows 2008 R2 Computer Engineer
Windows 2008 R2 Help and Support

Windows Server 2008 R2 offers high levels of speed, security, fault tolerance, scalability, and flexibility that accelerate output of on-site, remote, and mobile users. Progent's Microsoft-certified experts can deliver affordable online engineering, troubleshooting, and training services to assist you to design, implement, and manage Windows Server 2008 R2 in order to add significant business value to your network.

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Consultants for Citrix XenMotion
Citrix XenServer Consultants

Progent's Citrix-authorized consultants can help you to understand the strategic advantages of XenServer as well as other Citrix products, and can help you to plan, test, execute, troubleshoot, and support a Citrix XenServer solution. Progent can in addition analyze your existing XenServer environment and show you how to optimize resource utilization, performance, protection, uptime, and disaster recovery.

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ISA 2004 Firewall Network Consultants
Network Consultant for ISA 2004

Progent's Microsoft-certified Forefront Threat Management Server 2010 and Internet Security and Acceleration Server 2006 consultants can assist you to plan, deploy, and support an implementation of Forefront Threat Management Server or ISA Server 2006 on your information system that provides the firewall security, speed and manageability that your company requires.

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Cisco VoIP Phones and IM Consultants
VoIP Phone System IT Consultant

Progent's Cisco certified networking experts offer advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server failover systems.

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Aironet Wave 2 AP Onsite Technical Support
Technical Support for Aironet 1800 Access Point

Progent's Cisco certified Wi-Fi consultants offer economical online and on-premises help for both legacy and modern 802.11ac Aironet Wi-Fi APs and Progent can assist your business to design and manage wireless solutions that include indoor and outside/ruggedized Aironet access points.

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Consulting Firm for Consulting Rates
Consultant Rates Systems Engineer

Progent's pricing model is to charge for online support and on-site visits per minute. Consequently, you are charged only for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for support services provided during regular working hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you will not be forced to allow minor problems to fester.

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Network Support Group for Small Business
Technology Consultants for Small Offices

Progent delivers the help of Microsoft and Cisco-Premier network consulting professionals to offer customers affordable ways to help companies maximize the benefits of Microsoft and Cisco technology. For environments that range from remote offices to nationwide enterprises, Progent's expert consultants can assist you to enhance your network's e-mail architecture, security, reliability, throughput, and IT administration.

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Support Outsourcing for Wireless AP
Meraki AP IT Consulting

Progent's Cisco-certified Wi-Fi integration consulting experts can assist you to deploy, manage, and debug Cisco Wi-Fi products including Aironet and Meraki Wave 2 wireless access points (APs) plus Cisco's Wireless Network Controllers.

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ProSight Remote Network Troubleshooting Integration Services
ProSight Remote Network Infrastructure Monitoring Support and Help

Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that require critical updates, or isolating performance problems.

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Net Framework Developer
XTML Developer Firm

If you want to update your corporate web site, build internal webs for purposes such as human resources or worker education, establish a high-impact web presence for a new venture, or write enterprise-class, data-driven custom web applications, Progent can supply talented and proven web developers. Progent's experts can also help you design and manage a safe, robust server and communications network, including remote and wireless connectivity, to run your web tools.

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Systems Management Server 2003 Technical Support
Microsoft SMS Professional

Progent’s Microsoft-certified experts offer small and medium size businesses world-class consulting services for Systems Management Server 2003 and System Center Configuration Manager, Microsoft's standard tools for update and configuration management. System Center Configuration Manager 2007 is the new name for the change management solution formerly called SMS Server. System Center Configuration Manager 2007 provides a variety of enhancements to Systems Management Server such as full automation, built-in Windows Vista Microsoft Windows Server 2008 awareness, quarantine support, and device driver management. Progent’s Microsoft certified consulting professionals can help you use SMS Server or Configuration Manager 2007 economically for automated OS and application installation, security patch administration, application tracking, and licensing compliance. Progent's consultants can also assist you to migrate smoothly from Systems Management Server 2003 to System Center Configuration Manager 2007.

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Computer Security for Firewall and VPN
VPN Security Firewall Configuration

Progent provides small and medium size organizations expert consulting for Intrusion Protection products and IPsec VPN products from leading firewall and VPN security companies including WatchGuard, Juniper Networks, and SonicWALL. Progent can help you design a comprehensive security plan and select the right technologies from multiple suppliers to support your security objectives while staying within your spending limits.

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Desktop Update Automation Small Office Network Consultants
Microsoft Intune Small Business Network Support

Progent's network engineers can help your company to streamline desktop change and update deployment by providing expertise with administration tools such as Microsoft System Center Configuration Manager, Systems Management Server, and Windows Server Update Services.

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ProSight Server and Endpoint Management Professionals
Automated Desktop Monitoring Computer Engineer

ProSight LAN Watch is Progent’s server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of vital assets that drive your network environment. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to impact your business.

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If you are a network engineer with technical support experience, teaming with Progent and helping Progent's clients will enhance your abilities via interaction with Progent's team of motivated, world-class consulting experts. Progent's commitment to offering network consulting and technical support to small businesses will offer you the chance to work closely with decision makers and contribute tangibly to the growth of exciting companies. In addition, Progent's virtual office environment provides the most advanced technology for remote support and wireless connectivity to allow you to deliver speedy fixes when you take on mission-critical problems.

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Specialists for MS SQL Server

SQL Server 2000 is a rich, Web-enabled database and data analysis solution that opens the door to the fast creation of cutting-edge enterprise-class applications that can provide your company a significant competitive edge. SQL Server provides core support for XML and the capability to query across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of work helping with Microsoft integration, assures you success in planning, installing and managing Microsoft SQL Server solutions that are seamlessly connected with other applications based on Microsoft's .NET environment.

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Technical Support for Windows 2000
Windows 2000 IT Consultant

Progent's certified Windows 2000 consulting staff can help you enhance the capability of your current Windows 2K Servers and can simplify system management, offer technical support and repair, and strengthen security. Progent can also help you design, rationalize, and execute a plan to migrate from Windows Server 2000 to Windows Server 2003. Progent is experienced in setting up test programs to reduce the obstacles associated with migrating to Windows 2003 Server by uncovering possible hardware and software compatibility issues.

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SQL Server Business Intelligence Online Support Services
SQL Server Online Support Services

Progent’s Microsoft certified consultants can provide small and medium size businesses expert Microsoft SQL Server support. Microsoft SQL Server is a complete, Web-enabled database and data analysis platform that enables the speedy creation of advanced business programs that offer your company a competitive edge. SQL Server provides built-in support for XML and can query over the Internet and beyond the corporate firewall. In addition to providing expertise, support and troubleshooting services, Progent’s SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity and profitability of your information network. Progent can also help you migrate from earlier versions of Microsoft SQL Server to Microsoft SQL Server 2005.

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