Expert Remote Technical Support for Miramar, Florida Networks from Certified Engineers
Small companies have traditionally been underserved by large IT service firms. Some small businesses allow themselves to grow overly dependent on individual engineers or small support organizations who don't have the size or extensive knowledge to react quickly or efficiently to technical emergencies. Still other small companies resort to mass-market support firms staffed with technicians trained to provide by-the-numbers solutions to ordinary issues but who are missing the background and technical scope to deal with the variety of environments and lack of standardization that characterizes small business IT systems.
Progent's proven methodology for delivering affordable and successful network support to small companies has made Progent one of the most respected Microsoft-certified IT consulting firms in the industry. Progent has delivered online support to companies in every state in the country (See Progent's customer testimonials).
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to add to the technical skills of your internal network service staff. This can save money and minimize technical risks for major projects such as application design and development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.
Progent can in addition provide the services of accredited consultants to help your company to plan and execute your cloud computing strategy.
Core Technologies Serviced by Progent for Businesses in Miramar, Florida
Progent provides the support of qualified experts for all facets of network technology deployed in small and midsize companies. Products and technologies supported by Progent's consultants include:
Support Delivery Options Available for Miramar, Florida Businesses
Progent has a variety of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT management outsourcing. Progent's model for delivering network support services is built on the Call Center structure common to big IT support organizations. Progent's Contact Center Service Model promotes rapid response, thorough service documentation, reliable follow-through, and tight expense monitoring for a range of network support delivery alternatives that include online troubleshooting, in-person help, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center offers emergency and routine remote service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified support professionals can help customers to analyze and repair hardware and software issues without the expense or delay of on-premises support calls. The experience of Progent's network engineers makes it possible to handle the majority of IT issues quickly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based signup process for new customers to accommodate emergency network problems and Progent bills by the minute with zero sign-up charges or minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn more details about Progent's online network troubleshooting services.
- Onsite Service
Progent provides onsite computer assistance for signed-up customers in larger cities in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's online support engineers to deliver small and midsize businesses the optimal solution: hands-on support professionals when you need them plus the remote help of Progent's seasoned staff of IT engineers, security professionals, and business software programmers. The response time for on-site service visits is usually less than 24 hours. There is no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more about why to register for Progent's onsite network service.
- Phone Support
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex problems. for more information, see Help Desk Services.
- Consulting Services
Progent offers small and midsize businesses budget-friendly access to enterprise-class consultants who can deliver help with vital technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network security engineering, non-stop network consulting, server virtualization solutions, plus integration, customization and support for business software including financials, ERP, business analytics, sales automation, and office productivity suites. Progent can help with short-term projects such as site relocations and massive software upgrades, longer term projects like management reporting software development and support, database software development and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and network management, or emergency services like data restoration and malware removal.
- Application Server Hosting
Progent can host key business applications such as Exchange and MS SQL to provide small and midsize businesses with greater degrees of availability, security, and performance than is feasible using the class of on-site data center that is achievable for the majority of small companies. Because Progent uses the same data centers that support the equipment of some of the planet's biggest IT companies, Progent can eliminate the cost of creating and maintaining the infrastructure needed for enterprise-class environmental control, power failover, and uninterruptible Internet access. For hosted applications, Progent can also ensure that patches and revisions remain current, security and performance is constantly tracked, and systems and data files are regularly archived and ready for complete and rapid recovery. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting for all of a small company's servers in a setting that not only provides the top degree of dependability and scalability but that is also simple for customers to transfer to a different service firm or to move internally if your business situation calls for it. Progent's Private Cloud hosting is founded on tested virtualization techniques that permit small businesses with mixed networks to save significantly on the expense of capital equipment, infrastructure maintenance, and network administration while achieving world-class dependability and an unparalleled level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed solution, can support the mixed- platform and loosely standardized networks typical of small businesses, and keeps ownership of the software in the client's possession so that migrating to a new virtualized system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still providing all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent can provide advanced online support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that utilize physical IT assets as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the entire threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital files, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security vendors to deliver centralized management and world-class security for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup/recovery system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for Miramar, Florida Small Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with corporate network support enable small and midsize companies to sidestep the problems related to over reliance on thinly staffed support organizations or independent engineers.
Teaming with Progent enables your small business to:
- Avoid Excessive Dependence on Freelance Support Consultants
For network support, small companies sometimes rely excessively on independent consultants. Although individual service providers carry lower expenses than more substantial IT service firms and can afford to charge nominally smaller rates, they are often unable to respond rapidly to critical network problems. If a freelance consultant is occupied with different client, sick, on vacation, or in training, the lack of backup staff may force your business to go without help during an emergency. The more your company expands, system unavailability or problems with critical applications become more expensive. The dollars you thought you were conserving on a freelancer can be eaten up quickly because of lower output. Also, when freelance consultants confront new technologies, the unavailability of a large consulting team to rely on for advice requires them to learn with the meter running while your company winds up footing the bill for their continuing training.
- Gain Access to Expertise in Complex Information Technology Solutions
Many smaller service organizations or independent consultants specializing in small business IT consulting may excel at delivering connect-the-dots fixes but lack the experience to work cost-effectively with complicated network environments that have a variety of operating systems, numerous offices, Voice over IP implementations, mobile workers, interconnected accounting and operational applications, data-driven web sites, and custom line-of-business applications. Progent's background with global enterprises and Progent's extensive staff of experts can benefit your company because big-company environments are inherently complex, support problems demand in-depth knowledge in numerous technical areas, and reaching a high level of stability, availability, and protection calls for enterprise-tested leading practices.
- Create a Solid Basis for Seamless Growth
Small companies typically start with an IT system cobbled together on a tight budget. Without a proper basis, a sequence of improvised fixes commonly get thrown on top of a weak foundation. As a company grows, stability and scalability issues can undermine the productivity of the organization. These environments require thorough evaluation, smart strategic planning, and broad-based expertise to migrate to a network environment that can act as the solid basis to handle current business needs and ease downstream expansion.
- Team with Solution Providers, Not Product Resellers
Smaller companies require guidance and insight to work through an ever more complicated maze of IT alternatives offered for accelerating growth and enhancing efficiency. They do not need a network consultant or support organization that tries to promote products. Progent eliminates conflicted motives by not reselling any products. Progent provides services and expertise exclusively. This allows Progent to match technical support services with the genuine needs of customers. Mixing IT support and product reselling can lead to a conflict where the proposed solution is based on a preselected vendor instead of being based on the true needs of a small business.
How to Contact Progent
In case your Miramar, Florida business needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Immediate Remote Technical Help
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).