Miramar, FL Remote Support from Certified Network Troubleshooting Experts
Progent's computer network troubleshooting services can deliver your Miramar, FL business affordable and consistent support from world-class information technology engineers. By providing network consulting help when you need it, providing advanced expertise for key technologies, delivering value-added services such as automated server monitoring, and billing only for support you receive, Progent gives your Miramar, Florida business an affordable option for optimizing the business value of small-scale office networks. If you maintain a local system, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations to build and maintain a robust and safe IT system and to benefit from fast access to the seasoned support typically restricted to businesses who can afford a sizeable in-house IT organization.
For larger companies, Progent can provide co-sourcing support to reinforce the technical skills of your in-house network support staff. Co-sourcing can save money and minimize technical risks for big projects such as application design and development, disaster recovery planning, security evaluations, merging datacenters, or software migrations.
Progent can in addition provide access to certified consultants to assist your company to plan and implement your cloud strategy.
Core Technologies Serviced by Progent for Business Networks in Miramar, Florida
Progent provides the support of accredited consultants for all facets of business network technology deployed in small companies. Products and technologies supported by Progent's consultants include:
Service Delivery Options Available for Miramar, Florida Businesses
Progent offers a selection of options for providing small and midsize businesses with affordable computer services for troubleshooting, system architecture, hosting services, and IT management. Progent's model for providing network support is built on the Help Desk operational structure common to larger IT groups. Progent's Help Desk Call Center Support Model ensures rapid response, comprehensive activity records, dependable follow-up, and tight cost monitoring across a range of IT service delivery modes that include remote troubleshooting, in-person support, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center offers emergency and routine online support for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can assist clients to analyze and repair network problems without the cost or delay of on-premises service visits. The experience of Progent's network consultants makes it possible to resolve the majority of network problems quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based registration process for new customers to address urgent network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the help you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn additional details concerning Progent's online computer support expertise.
- Onsite Support
Progent provides onsite computer support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online service experts to deliver small companies the optimal solution: onsite service professionals when you require them plus the remote help of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The response time for in-person service calls is typically less than one business day. Progent requires no start-up or retainer charge for becoming a Progent client for onsite service. Learn more concerning why to register for Progent's in-person computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues. To learn more, visit Help Desk Services.
- Consulting Expertise
Progent provides small and midsize businesses budget-friendly access to world-class consultants who can deliver assistance with vital technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security consulting, fault tolerant network design, server virtualization strategies, plus integration, programming and training for small business software such as accounting, ERP, reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects such as office moves and massive system upgrades, longer term projects such as business reporting software programming and customization, database application development and administration support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and system administration, or urgent response like data restoration and virus cleanup.
- Application Hosting
Progent can host vital applications like Exchange Server and MS SQL to provide small and midsize companies with greater degrees of dependability, protection, and performance than is feasible with the class of in-house data center that is realistically affordable for the majority of small businesses. Since Progent utilizes the same data centers that host the equipment of some of the planet's biggest information technology companies, Progent can eliminate the cost of building and managing the infrastructure required for world-class environmental control, electrical backup, and redundant Internet access. For managed application servers, Progent can also make sure that upgrades and service packs remain current, protection and performance is constantly monitored, and systems are consistently backed up and available for full and rapid restoration. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize company's servers in an environment that not only delivers the top degree of availability and scalability but that is also easy for clients to transfer to another service provider or to move internally when your circumstance warrants it. Progent's Private Cloud hosting is built around tested virtualization technologies that allow small businesses with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure maintenance, and IT administration while achieving enterprise-class dependability and an unparalleled degree of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally managed package, can support the multi- platform and non- standardized environments typical of smaller companies, and keeps ownership of the software licenses in the client's hands so that moving to a new virtual system is quick, safe, and affordable. This avoids becoming a captive to a single hosting provider while still providing all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent offers advanced online consulting services to help companies of all sizes integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's low-cost ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of vital data, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security vendors to provide centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup/recovery environment that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Miramar, Florida Businesses
Progent's staff size, breadth and depth of technical expertise, and familiarity with corporate network consulting enable small companies to avoid the pitfalls associated with over reliance on thinly staffed service firms or independent consultants.
Teaming with Progent's Experts allows your business to:
- Prevent Over Reliance on Individual Support Consultants
For IT services, smaller businesses often depend heavily on independent consultants. Though individual support providers have lower overhead than larger IT service organizations and can typically charge apparently lower rates, they are occasionally stretched to far to respond rapidly to critical network problems. If a freelance engineer is busy with another client, ill, on travelling, or in training, the absence of backup staff may require your company to wait for help during a crisis. The more your small business grows, network downtime or problems with line-of-business applications become more costly. The money you thought you were saving on an independent consultant can evaporate quickly due to lost output. In addition, when freelance consultants encounter unfamiliar problems, the lack of a big engineering group to count on for assistance forces them to learn with the meter running while your company winds up footing the costs for their ongoing training.
- Gain Access to Experts in Sophisticated Network Issues
The majority of small support firms or independent consultants focused on small company IT consulting may excel at providing routine solutions but don't have the seasoning to work cost-effectively with complex network environments with mixed operating systems, multiple sites, Voice over IP implementations, remote workforces, integrated accounting and operational software, eCommerce, and custom line-of-business software. Progent's background with global companies and Progent's extensive team of experts can be valuable to your company because enterprise environments are inherently complex, integration problems require in-depth knowledge in numerous technical areas, and reaching an acceptable level of robustness, availability, and security requires enterprise-tested leading practices.
- Create a Solid Basis for Seamless Growth
Small businesses typically begin with an IT system cobbled together on a tight budget. Lacking a carefully designed basis, a series of ad hoc repairs often get piled onto of a weak foundation. As a business grows, stability and expandability issues can obstruct the success of the organization. Such networks need thorough assessment, intelligent strategic analysis, and in-depth expertise to upgrade to a network infrastructure that can act as the solid basis to handle current business requirements and ease downstream growth.
- Work with Solution Providers, Not Resellers
Smaller companies need direction and education to work through an ever more complicated maze of IT alternatives offered for enabling growth and enhancing productivity. They do not need an IT consultant or service organization that attempts to sell them a product. Progent avoids conflicted motives by not reselling hardware and software. Progent sells services exclusively. This allows Progent to match consulting support services with the real needs of customers. Combining network support and product selling can result in a situation where the proposed solution is based on a predetermined vendor instead of being driven by the actual requirements of a customer.
In case your Miramar, Florida company wants to get in touch with Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Immediate Online Technical Assistance
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).