Consulting and Technical Support Services for BlackBerry Technology
RIM BlackBerry SupportBlackBerry wireless PDAs were once among the most successful products for maintaining anytime-anywhere access to messaging, scheduling, web-based applications, and other critical business information. Progent can provide Mission Viejo, California companies the expertise of BlackBerry-premier professionals who can help businesses to manage their BlackBerry environments or transition efficiently to a current mobile solution.

As the complexity of small business networks has increased, and as the demand for enterprise-class protection, dependability, and recoverability has grown to be the standard for businesses of all sizes, effective deployment and support of RIM BlackBerry solutions has grown more difficult. To address areas such as data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging systems and corporate databases, small businesses often resort to external consulting firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-certified engineers who can assist small organizations to design, manage, and repair BlackBerry-based solutions economically and effectively, eliminating the requirement for an internal BlackBerry technology expert and reducing the expense and stress of maintaining wireless work groups. Progent's BlackBerry technology engineers have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This breadth of knowledge, coupled with Progent's efficient remote service delivery model, gives small businesses a budget-friendly alternative for incorporating BlackBerry products seamlessly into their IT network.

Progent's consultants can assist your company with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your data and messaging infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older editions of BlackBerry and Microsoft software, set up streamlined administration utilities to enable you to monitor and control BlackBerry devices across your company, recommend security policies that make sense for your business, customize wireless applications, and ensure that your IT network infrastructure is properly configured to accommodate your BlackBerry clients. In addition, Progent's business continuity specialists can help make sure that your BlackBerry data is included in your scheduled backup processes in order that it can be restored quickly and safely.

Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.

Onsite IT Consulting
Progent locations in Orange County

City Address Phone Link
Anaheim 155 N Riverview Drive
Anaheim, CA 92808
(657) 999-1717 Anaheim Network Support Services
Huntington Beach 17011 Beach Boulevard, Suite 900
Huntington Beach, CA 92647
(657) 464-2560 Huntington Beach Network Support Services
Irvine 2102 Business Center Dr
Irvine, CA 92612
(562) 583-3336 Irvine Network Support Services
Mission Viejo 27201 Puerta Real, Suite 300
Mission Viejo, CA 92691
(949) 429-4589 Mission Viejo Network Support Services


Consulting and Technical Support for BlackBerry Enterprise Server
BlackBerry BES Server streamlines management and maintenance of BlackBerry devices, offering a centralized solution for handling key jobs such as device deployment, updates, and retirement and providing a solid foundation for security and high availability. BlackBerry BES Server supports seamless communication between Microsoft Exchange, Novell GroupWise, or Lotus messaging servers and BlackBerry users and allows over-the-air synchronization.

BlackBerry BES Server Integration Help

BlackBerry Enterprise Server provides a wealth of data protection options beginning with automatic data encryption of information sent between a BlackBerry smartphone and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows excellent flexibility in adjusting degrees of security to match the specific requirements of your company's environment. Progent's BlackBerry authorized consultants can help your company to select advanced security functions and activate them wirelessly. Samples of these over-the-air configurable security settings include:

  • Lock down a device
  • Erase information from a lost BlackBerry smartphone
  • Lock out Bluetooth functionality
  • Enable built-in defenses against malicious attacks

BES Server also provides versatility in determining how to keep BlackBerry users from installing or executing unsecure or prohibited software. Progent can assist you to select blocking processes like:

  • List precisely which applications are allowed on the device
  • Prevent external programs from allocating persistent memory on the device
  • Select which functions external programs can use on the device
  • Limit the kinds of connections third-party software running on the BlackBerry smartphone can establish
  • Block all external software from being installed or executed on the BlackBerry device

Some Ways That Progent Can Help You to Manage and Support Your BlackBerry Solution
Progent can provide an experienced BlackBerry support who has been awarded accreditations from Research in Motion in all major facets of BlackBerry technology. Progent's BlackBerry support skills span areas from troubleshooting synchronization problems to architecting wireless workforce solutions based on BlackBerry Enterprise Server (BES). These BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can help you to perform basic technical functions including setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters and auto-signature, modifying user accounts, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to operate with your company email solution. Progent's certified experts can in addition assist your business to troubleshoot a wide array of issues associated with synchronization, handset recognition, email reconciliation, web access, mobile connectivity, Instant Messaging, desktop application configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide remote support for small office networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your BlackBerry support expenses low and, by solving problems promptly, maximizes the efficiency of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers support skills in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can assist you to install and remove BlackBerry device users on Exchange and Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry devices and user accounts, archive and support storage groups, configure permissions, set up the Mobile Data System and IM, implement push and pull access control lists, manage Exchange data flow, generate, edit, and assign WLAN and Virtual Private Network configurations, set up SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry expert can support your BlackBerry technology in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the support of a BlackBerry Certified Solution Designer to assist your business to design, install, validate, repair, and document a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and network requirements assessment, system architecture, deployment planning and execution, performance tuning, configuration of a fault-tolerant environment, data backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical goals and to create a wireless system that meets your IT budget and aligns with your business plans. Progent can explain the impact of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help you to decide which management approach and hardware products meet your requirements, and analyze your email and messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions about alternatives for software editions, processors and storage, network design, and application configuration.

To optimize network security, Progent's BlackBerry consultant can assist your company to choose and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-premier security specialists to run company-wide security vulnerability and compliance validation and suggest enhancements to accommodate your BlackBerry environment.

Call or Email Progent for Support from a RIM BlackBerry-Qualified Professional
In order to ask Progent about professional help for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.



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    Progentís IT outsourcing services offer affordable computer consulting for small organizations. Whether it includes planning system architecture, creating an in-house Help Desk or outsourcing a one, rolling out a new e-mail platform, monitoring your network, or building a web-based business application, outsourcing your IT engineering services can reduce expenses and eliminate risks, permitting network support expenses to increase in a more moderate and controlled manner than is possible by assembling a large, all-purpose in-house IT staff. Progentís Outsourcing White Paper and flyers show how Progent can enable you to create a secure and robust system architecture for your vital business software powered by Windows including Office XP, Microsoft Office 2003, and Office 2000.

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    Progent can help organizations of any size to adhere to best practices to set up SCVMM 2012 hosts and host groups, fabric, storage, and libraries; design, deploy, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can help your company to migrate from an older version of SCVMM or from another virtualization management system, and Progent can show you how you to optimize and troubleshoot your existing SCVMM 2012 ecosystem to make sure you get maximum return on investment.

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    Progent uses an enterprise-class service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small service organizations who provide minimal documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports sent by every consultant to every client. The discipline of detailing and organizing service records results in more efficient service and eliminates a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.

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    When performing consulting projects for corporate clients, Progent uses a structured approach driven by specified milestones so as to achieve financial, scheduling and engineering targets while reducing business disruption. Progent's Enterprise Services Methodology utilizes industry project management procedures based on the leading practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, architecture proposals, pilots, design tuning, and expert deployment. All phases are documented to make available a comprehensive description of technical services performed and to assist in ongoing system maintenance.

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    Microsoft SQL Server 2016 introduces major improvements in speed, capacity, data security, uptime, mobile computing support, plus integrated business intelligence. New features include PolyBase for processing SQL and NoSQ files in one appliance for data warehousing, Jason integration, Always Encrypted mode, Mobile Reports, and centralized control over on-premises and cloud-based resources. Progent's Microsoft-certified consultants can deliver remote and onsite support to assist organizations of all sizes to implement, administer or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all key Microsoft platforms including Windows Server, Exchange, SharePoint Server, Microsoft Dynamics CRM and GP, Lync or Skype for Business, and SCOM.

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    Progent can assist you with any aspect of Azure cloud integration such as requirements analysis, readiness evaluation, system architecture, pilot testing, implementation, centralized management, performance optimization, license management, disaster recovery preparedness, security policy enforcement, and compliance assessment. Progent can help you to configure and troubleshoot firewall appliances and VPN connections so your clients can safely connect to Azure-based resources, and Progent's Microsoft-certified consultants can assist you set up key Microsoft platforms to work in the cloud including Microsoft Windows Server, Exchange Server, SQL and SharePoint. Progent can also help your organization to set up a hybrid cloud ecosystem that transparently integrates physical datacenters with Azure resources.

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    Microsoft Lync 2010 provides IM, Presence, audio and video conferencing, desktop collaboration, and both IP-based and public switched telephone network (PSTN) telephony. Lync Server 2010 can extend the functionality of Microsoft Exchange, SharePoint Server and Office or Office 365 and streamlines management through integration with Windows AD. Lync 2010 can also cut expenses by eliminating Voice-over-IP equipment and subscription services, PBX systems, or legacy teleconferencing technology. Progent's Microsoft-certified IM and Presence experts offer remote and on-premises support to assist your company to manage and troubleshoot your existing Lync Server 2010 deployment or evaluate the benefits of upgrading from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product family. Progent can also help you to plan and carry out an efficient Skype for Business migration.

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    Progent's Palo Alto Networks firewall consultants can show you how to select, configure, and manage Palo Alto Networks firewalls to provide a modern security ecosystem that extends across your on-premises and cloud-based assets and guards any user at any location with any device.

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    Infor CloudSuite Industrial, previously branded SyteLine, is an ERP platform that embodies more than 25 years of background assisting manufacturing and distribution companies to simplify complex supply chains and improve the efficiency of key processes to bring products to market fast and adhere to customer schedules dependably. Progent offers the skills of an ERP specialist with over two decades of background with the SyteLine/CloudSuite Industrial platform. Progent offers online or on-premises services that can range from occasional advice to solution design and project management. Sample services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, business analysis, customization, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Amazon AWS integration, disaster recovery planning, and DBA services.

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    Progent's pricing policy is to bill for remote support and on-premises help by the minute. As a result, you are invoiced only for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for support services delivered during regular business hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you will not be forced to allow minor problems to fester.

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    The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center is available for piloting mission-critical applications, developing cost-effective system upgrade procedures, assessing and tuning performance, planning or validating business continuity solutions, resolving compatibility issues, and establishing training environments for the latest technologies. For Progent customers who lack sufficient in-house resources to assemble proper test environments, Progent's Test and Training Lab reduces capital outlay and technical risk and helps keep critical network projects on schedule.

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    Progent's Microsoft-certified consultants can provide remote or in-person expertise to help companies of any size to plan, deploy, manage, and troubleshoot a backup/recovery solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to upgrade from earlier versions of Data Protection Manager or from a different backup system, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud, or hybrid environments. Progent can provide as-needed help for fixing particularly stubborn issues, or comprehensive project management services. Progent's consultants can also assist you to design SCDPM 2012 into a comprehensive disaster recovery strategy.

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    Years of background with Microsoft's email technology makes Progent among the most knowledgeable IT support companies in California for configuring messaging systems based on Microsoft Exchange Server 2000. Progent is skilled in helping small companies derive all the benefits of Microsoft Exchange Server under common situations including updating from Exchange 5.5, migration from an ISP-based or POP3 Email environment, and outsourcing your Microsoft Exchange Server management.

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    Progent's Citrix-certified experts can assist you to evaluate the potential strategic value of the various editions of Essentials for Hyper-V, assist you to integrate Citrix management tools with your Hyper-V environment, and demonstrate to you how to use Citrix Essentials for Hyper-V to improve the performance, availability, flexibility, and recoverability of your virtualized environment while lowering the cost of equipment and operations and streamlining administrative processes.

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    Microsoft Dynamics GP 2010 accounting is a full-featured business management and analytics solution that integrates information and processes throughout your business, communicates easily with other solutions, and brings together workers, customers and suppliers unrestricted by time or place. Created for small to mid-size businesses, MS Dynamics GP 2010 and Dynamics GP Version 10.0 provide functionality for accounting, management reporting, project management, inventory and order processing, eCommerce, human resource management, CRM, field force automation, manufacturing, retail management, and web-based business services. Progent can help you set up and manage a robust, protected server and network infrastructure to support Microsoft Great Plains, and can provide expert Great Plains consultants to help your business exploit the full power of Microsoft Dynamics GP/Great Plains 2010.

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    Progent's ProSight family of managed services are intended to provide businesses who have small internal IT administration and support staffs with low-cost access to world-class management tools and technical experts. Benefits of the ProSight line of managed IT services include predictable IT management expenses, automation of common administrative processes, continual absorption of the latest information technology, graceful migration from older systems to up-to-date solutions, close alignment of computer technology with strategic goals, access to seasoned network consultants, and freeing up management to focus on business instead of fast-evolving network technology.

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    Exchange Server 2013 includes significant improvements to the capabilities of Exchange Server 2010 and delivers important innovations as well as a redesigned architecture. These improvements favorably impact vital IT areas including ease of administration, availability, compliance, operational costs, teamwork, extensibility, throughput, compatibility, and productivity. Progent's certified Exchange 2013 consulting experts can assist your organization to understand the potential advantages of upgrading to Microsoft Exchange 2013, create a cost-effective test and rollout strategy, and train your IT staff to maintain your Exchange Server 2013 solution. Progent also offers ongoing remote support and management for Exchange 2013.

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    Progent's Microsoft-certified professionals can help you to evaluate the benefits of Windows Server 2012 R2 for your organization, develop test systems and migration strategies, optimize your network for on-premises, multi-site, cloud-based, and hybrid environments, train your IT management staff, create a corporate-wide security strategy, streamline network administration, assist with creating applications, and generate and validate a disaster recovery/business continuity plan.

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