Consulting and Technical Support Services for BlackBerry Technology
BlackBerry wireless PDAs were once among the most successful products for maintaining anytime-anywhere access to messaging, scheduling, web-based applications, and other critical business information. Progent can provide Mission Viejo, California companies the expertise of BlackBerry-premier professionals who can help businesses to manage their BlackBerry environments or transition efficiently to a current mobile solution.
As the complexity of small business networks has increased, and as the demand for enterprise-class protection, dependability, and recoverability has grown to be the standard for businesses of all sizes, effective deployment and support of RIM BlackBerry solutions has grown more difficult. To address areas such as data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging systems and corporate databases, small businesses often resort to external consulting firms who specialize in RIM BlackBerry integration and troubleshooting.
Progent can provide the services of BlackBerry-certified engineers who can assist small organizations to design, manage, and repair BlackBerry-based solutions economically and effectively, eliminating the requirement for an internal BlackBerry technology expert and reducing the expense and stress of maintaining wireless work groups. Progent's BlackBerry technology engineers have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This breadth of knowledge, coupled with Progent's efficient remote service delivery model, gives small businesses a budget-friendly alternative for incorporating BlackBerry products seamlessly into their IT network.
Progent's consultants can assist your company with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your data and messaging infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older editions of BlackBerry and Microsoft software, set up streamlined administration utilities to enable you to monitor and control BlackBerry devices across your company, recommend security policies that make sense for your business, customize wireless applications, and ensure that your IT network infrastructure is properly configured to accommodate your BlackBerry clients. In addition, Progent's business continuity specialists can help make sure that your BlackBerry data is included in your scheduled backup processes in order that it can be restored quickly and safely.
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Progent offers consulting services and onsite technical support throughout Orange County.
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Consulting and Technical Support for BlackBerry Enterprise Server
BlackBerry BES Server streamlines management and maintenance of BlackBerry devices, offering a centralized solution for handling key jobs such as device deployment, updates, and retirement and providing a solid foundation for security and high availability. BlackBerry BES Server supports seamless communication between Microsoft Exchange, Novell GroupWise, or Lotus messaging servers and BlackBerry users and allows over-the-air synchronization.
BlackBerry Enterprise Server provides a wealth of data protection options beginning with automatic data encryption of information sent between a BlackBerry smartphone and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows excellent flexibility in adjusting degrees of security to match the specific requirements of your company's environment. Progent's BlackBerry authorized consultants can help your company to select advanced security functions and activate them wirelessly. Samples of these over-the-air configurable security settings include:
- Lock down a device
- Erase information from a lost BlackBerry smartphone
- Lock out Bluetooth functionality
- Enable built-in defenses against malicious attacks
BES Server also provides versatility in determining how to keep BlackBerry users from installing or executing unsecure or prohibited software. Progent can assist you to select blocking processes like:
- List precisely which applications are allowed on the device
- Prevent external programs from allocating persistent memory on the device
- Select which functions external programs can use on the device
- Limit the kinds of connections third-party software running on the BlackBerry smartphone can establish
- Block all external software from being installed or executed on the BlackBerry device
Some Ways That Progent Can Help You to Manage and Support Your BlackBerry Solution
Progent can provide an experienced BlackBerry support who has been awarded accreditations from Research in Motion in all major facets of BlackBerry technology. Progent's BlackBerry support skills span areas from troubleshooting synchronization problems to architecting wireless workforce solutions based on BlackBerry Enterprise Server (BES). These BlackBerry certifications and their associated skill sets include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to perform basic technical functions including setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters and auto-signature, modifying user accounts, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to operate with your company email solution. Progent's certified experts can in addition assist your business to troubleshoot a wide array of issues associated with synchronization, handset recognition, email reconciliation, web access, mobile connectivity, Instant Messaging, desktop application configuration, and BlackBerry Desktop Redirector.
As a top innovator in delivering countrywide remote support for small office networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your BlackBerry support expenses low and, by solving problems promptly, maximizes the efficiency of your BlackBerry clients.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers support skills in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can assist you to install and remove BlackBerry device users on Exchange and Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry devices and user accounts, archive and support storage groups, configure permissions, set up the Mobile Data System and IM, implement push and pull access control lists, manage Exchange data flow, generate, edit, and assign WLAN and Virtual Private Network configurations, set up SNMP traps, and generate reports based on SNMP results.
Progent's BlackBerry expert can support your BlackBerry technology in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist your business to design, install, validate, repair, and document a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and network requirements assessment, system architecture, deployment planning and execution, performance tuning, configuration of a fault-tolerant environment, data backup and business recovery consulting, and security infrastructure design.
Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical goals and to create a wireless system that meets your IT budget and aligns with your business plans. Progent can explain the impact of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help you to decide which management approach and hardware products meet your requirements, and analyze your email and messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions about alternatives for software editions, processors and storage, network design, and application configuration.
To optimize network security, Progent's BlackBerry consultant can assist your company to choose and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-premier security specialists to run company-wide security vulnerability and compliance validation and suggest enhancements to accommodate your BlackBerry environment.
Call or Email Progent for Support from a RIM BlackBerry-Qualified Professional
In order to ask Progent about professional help for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.