Enlarging your telecommuter workforce can have a major impact on network architecture, security/compliance, and company processes. Progent has two decades of background helping businesses of all sizes to design, configure, manage, tune, and debug IT networks that support work-from-home employees. Progent can assist your Mission Viejo company to select the right technologies and follow best practices in creating and operating a secure virtual office solution for teleworkers that facilitates collaboration and returns top value. Progent offers support services ranging from on demand expertise for getting you past challenging IT roadblocks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can assist Mission Viejo, California organizations to with any aspect of building a high-performing work-from-home environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk services, endpoint security, data protection solutions, and unified management.

Help Desk Call Center Support for Teleworkers
A sudden, enterprise-wide changeover to a telecommuter workforce, which could be activated by a pandemic or as an element of a disaster recovery preparedness plan, can overstretch even a well-staffed in-house Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Help Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk support services leverage Progent's nationwide network of online technical support specialists combined with enterprise-class ticketing and tracking technology to provide an economical, modern Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC support from initial help requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to track or edit their current trouble tickets, enter information, and append screenshots or attachments. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to deal with advanced issues. For details, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service enables you to expand your current Call Center organization by splitting delivery of Help Desk services transparently between your regular IT support staff and Progent's extensive team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service uses a collective support model based on the number one professional services automation tool for handling service requests and trouble tickets, assigning responsibility, tracking progress, and generating reports. For details about how Progent's Call Desk Supplementation Services can enable your business to deliver world-class desktop support to your telecommuters, go to Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your Mission Viejo, California company, phone 1-800-993-9400 or visit Contact Progent.