Expanding your telecommuter workforce may have a significant impact on IT architecture, cybersecurity, and corporate culture. Progent has 20 years of background helping businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Mission Viejo organization to pick the appropriate technologies and follow leading practices in building and maintaining a safe virtual ecosystem for teleworkers that promotes collaboration and returns top value. Progent offers support services that go from on demand expertise for helping you over challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can help Mission Viejo, California businesses to succeed with any facet of creating a high-performing telecommuting ecosystem by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, data security, data protection solutions, and centralized management.

Help Desk Call Center Services for At-Home Workers
A rapid, enterprise-wide transition to a teleworker business model, which might be driven by a pandemic or as a component of a business continuity process, can overwhelm even a high-performing internal Support Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk support services utilize Progent's extensive network of remote technical support experts combined with enterprise-class ticketing and tracking software to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC support from service requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to check or update their active tickets, add information, and append screenshots and relevant files. Technical support services are provided at a significant discount off Progent's normal Level 1 desktop support rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to deal with advanced issues. For details, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Augmentation Service allows you to supplement your existing Help Desk Call Center staff by sharing delivery of Help Desk support services transparently between your in-house IT support staff and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's shared Support Desk service uses a collective support solution utilizing the leading PSA platform for handling service requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. To learn how Progent's Help Desk Supplementation Services can enable your business to provide world-class technical support to your teleworkers, visit Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient telecommuter solution for your Mission Viejo, California business, phone 1-800-993-9400 or go to Contact Progent.

An index of content::

  • 24 Hour Datacenter Monitoring Computer Consultants SCOM 2012 Fabric Monitoring Network Consulting

  • Technology Professional Oracle Database Resource Manage
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    Progent offers fast and affordable online access to an authorized Oracle database administration expert or an Oracle software developer. Progent can provide comprehensive DBA services for any version of Oracle's RDBMS platform and can also assist you to design, create, update, or troubleshoot Oracle database applications written with SQL and PL/SQL stored procedure programming language. Progent also provides support for Data Guard replication technologies and Oracle Database Resource Manage.

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    24 Hour Microsoft Office Computer Specialist

    Progentís IT outsourcing packages offer budget-friendly network consulting for small organizations. Whether it involves planning system architecture, setting up an internal Help Desk or using an outside one, rolling out an updated e-mail platform, monitoring your network, or building an on-line business solution, outsourcing your IT technical services can contain expenses and minimize uncertainties, permitting network service expenses to increase in a more moderate and manageable fashion than is feasible by assembling a bulky, knowledgeable internal network support staff. Progentís Outsourcing White Paper and flyers show how Progent can enable you to create a protected and robust system foundation for your critical applications based on Microsoft Windows such as Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    Progent can assist your organization to maintain System Center 2007 Configuration Manager to streamline administration, improve security and compliance, and boost worker output by ensuring that critical applications stay up to date, managing product licenses, and monitoring usage patterns so you can make informed buying decisions. Once you are ready to update your SCCM 2007 change management solution, Progent can assist you to plan and carry out an efficient migration to SCCM 2012.

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    Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small or mid-size company's production servers in an environment that delivers the maximum level of dependability and expandability and is in addition simple to transfer to any data center. ProSight Virtual Hosting options are built on mature virtualization techniques that enable small businesses with multi- platform environments to economize significantly on the expense of capital investments, system maintenance, and IT administration while benefiting from world-class fault tolerance and an unmatched level of vendor independence.

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  • Consultants Windows, UNIX, Solaris Windows, UNIX, Solaris IT Consulting

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    Largest Network Architecture Security Consulting

    For enterprises with branches in or any region served by Progent's engineers, Progent's Microsoft-Certified network consulting professionals and certified Cisco system consultants can provide a variety of network consulting services such as project planning, Sarbanes Oxley compliance, site relocations, corporate security, system design, local or remote emergency support, and technical support for collocation hosting facilities. A Progent network consultant can show you how to design a multi-office network that makes smart use of colocation services and Internet hosting sites. Progentís Microsoft Certified engineers can help large corporations plan, integrate and maintain massive rollouts of the latest releases of Microsoft products such as Active Directory, Microsoft Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise editions of Windows. Progentís Cisco Certified Internetwork Expert and CCNP consultants can assist you to deploy Cisco technology for connectivity solutions that incorporate basic, high-performance, integrated, and wireless networking.

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  • Exchange 2000 Upgrade Upgrade Consultants Microsoft Exchange 2000 Upgrade Online Support Services
  • Exchange 2013 Outlook Web App Network Consultants Exchange 2013 EAC Online Support
  • Exchange Email Hosting Consult MCSE Expert Certified Exchange Email Hosting Consultant
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  • Building to Building Wireless Case Studies
    School Wireless Case Study

    Progent delivered a wireless integration solution that enabled a school to increase efficiency and avoid the ongoing costs of a dedicated wireline connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is designed for connecting separate locations as far as 2.5 miles apart and can extend to even greater ranges. This wireless alternative provided improved bandwidth and dependability than recourse to amplifying the 802.11b wireless connection, and since it uses the 5.8Ghz band it offered protection against local interference.

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  • SIP Infrastructure Consultant Services
    8800 Series IP Phone Remote Troubleshooting

    Progent's Cisco CCIE-certified network infrastructure experts can provide advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can assist you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.

  • Help and Support Windows Server 2008 R2 24/7/365 Windows Server 2008 Active Directory On-site Technical Support
  • Information Technology Consultants Online Microsoft Publisher Training Online Visio Training Service Provider
  • Information Technology Consulting Exchange 2013 Server Professionals Exchange 2013 Voice Mail
  • Information Technology Consulting SCCM 2007 Application Deployment Consulting Services SCCM 2007 Policy Settings
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  • Integration Group BlackBerry BPS BlackBerry Network Support Companies Mission Viejo-Dana Point
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  • Lync Server 2013 dial plans Services Consulting Lync Server 2013 certificate management
  • MCSE Expert Certified 64-bit Processing Consultancy Network Consulting 64-bit Server
  • MOM 2005 Case Study Microsoft Operations Manager Example Application
  • MOM 2007 Online Technical Support System Center Operations Manager Computer Consultants
  • MS Virtual Server Administration Website Professionals MS Virtual Server Administration Website Engineers
  • Mac Remote Consultancy Technical Consultant Mac
  • Mac and Exchange On-site Technical Support Mac and Outlook Web App Network Engineer

  • Emergency Online Technical Support Fully Redundant Internet Network
    CCIE Certified Redundant Network Consultant Services

    Progent's Cisco-authorized IT engineers can help you create an economical, fault tolerant Internet connection solution that can achieve non-stop Internet connectivity via a broad range of high availability Internet network products and services including fault tolerant BGP, automatic fail-over, and redundant Internet Service Providers. Progent can provide Cisco Certified Internetwork Expert consultants to show you how to utilize the latest technology for 24x7 Internet connections to build an economical, completely redundant Internet interface with automatic failover and other capabilities to deliver fault tolerant Internet connections.

  • Meraki Air Marshal Remote Technical Support Meraki Wi-Fi Access Point Remote Troubleshooting
  • Meraki MR32 Access Point Technical Support Services Meraki Wireless AP IT Consulting
  • Teleworkers Consulting and Support Services nearby Mission Viejo - Help Desk Call Center Solutions Consulting Mission Viejo-Lake Forest
  • Microsoft Certified Partner SQL Server Configuration Manager Consulting Services SQL Server 2012 AlwaysOn Failover Cluster Support
  • Microsoft Exchange 2019 Technicians Top Ranked EMail Virus Information Technology Outsourcing Company

  • Integration Support Telecommuter VoIP
    Offsite Employees VoIP Information Technology Consulting

    Progent can assist small and mid-size organizations to implement IP voice platforms to provide their teleworkers the advantage of seamless access to the company phone system.

  • Microsoft Exchange Cluster Computer Consultants Network Load Balancing Online Consulting
  • Microsoft Exchange Server 2003 Tech Consulting Exchange Configure
  • Microsoft Firewall Professional On-site Support ISA 2000 Server
  • Microsoft Office 2000 Remote Troubleshooting Immediate Microsoft Office 2003 Repair Installation

  • VPN Technology Consulting Services
    Cisco Virtual Private Network Support and Help

    Cisco's security and offsite access solutions for small to mid-size businesses offer a complete array of manageable security hardware and software to let you safeguard your entire information system. Cisco's VPN product family includes routers and switches, firewalls, intrusion detection systems, and Virtual Private Network solutions. Progent's professional consulting staff includes field-proven specialists with Cisco's Certified Internetwork Expert and CCNP qualifications who can help your company to select Cisco VPN, Cisco RADIUS Security, and other Cisco protection technologies that fit best with your corporate objectives.

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  • Microsoft Outlook Installation Technical Support Firm Email
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  • Microsoft SQL Server Setup and Support 24-Hour Microsoft T-SQL Reporting
  • Microsoft Small Business Server 2003 Remote Troubleshooting 24-7 Network Engineer Microsoft Small Business Server 2011

  • 24-7 Telecommuting Software Consulting Services
    Network Assessments Mobile Laptop

    Progent's remote access and smartphone synchronization experts can help you to plan and configure secure access solutions for off-site desktops, notebooks, and smartphones so they work seamlessly with your IT network, enabling your business to improve the productivity of your remote workers.

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  • Microsoft Windows 7 Evaluation Specialist Microsoft Certified Partner Windows 7 Evaluation Integration
  • Microsoft Windows Server 2003 Cluster Support and Integration Clustered Windows Computer Consultant

  • 24-7 Customer Relationship Management Remote Consulting
    Microsoft MRP Online Technical Support

    Progent's application experts offer advanced consulting, custom programming, integration help, and webinar training for leading applications that address vital areas including ERP, financials, management reporting, web commerce application design, and the Microsoft Office family of business productivity solutions. As a Microsoft Partner with years of experience providing advanced consulting support online, Progent can assist clients anywhere in the United States to eliminate the time and expense related to travel and on-premises visits without sacrificing the effectiveness of consulting services.

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  • Microsoft Windows Server 2008 Cluster IT Services Microsoft Windows 2008 Cluster Server IT Consultants

  • Freelance Jobs Freelance Network Consultants
    Work At Home Job Cisco Engineering

    Progent is seeking a range of on-staff employees including motivated Microsoft Certified Systems Engineers; connectivity consultants who have Cisco CCNP or CCIE credentials; and specialists in advanced system design with experience in mobile connectivity, wireless integration, non-stop environments, disaster recovery solutions, data preservation, and server virtualization. Progent is also seeking workstation support experts, off-site troubleshooting specialists, and CISSP or CISM certified security consultants. Progent is also looking for veteran managers and administrators able to operate efficiently in Progent's dynamic, virtual office environment. Progent contracts freelance professionals who have specialized knowledge and hands-on background in high-demand IT areas beyond Progent's primary service concentration. Our Experts Group employs freelance consultants who can provide consulting and development services for line-of-business solutions that include Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; have specialized expertise with non-Microsoft platforms such as Linux derivatives, Apple OS, or Solaris, or offer expert help in areas such as telecom, web site development, EDI, eCommerce, or dbm programming. Independent contractors certified by Progent cooperate with Progent's staff engineers to deliver end-to-end solutions for small and midsize business networks.

  • Microsoft and Cisco High-Availability Data Center On-site Support High-Availability Data Centers Engineers

  • Windows Server 2016 Stretch Clusters Remote Support Services
    Consulting Windows Server 2016 Hybrid Solutions

    Progent's Windows Server 2016 disaster recovery consultants can assist you to design a disaster recovery system based on Microsoft's most advanced Failover Clustering tools such as Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class storage clusters using industry-standard hardware, VM Load Balancing for enhancing the speed and resilience of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for easy, affordable deployment of a failover cluster quorum arbitration point.

  • Mission Viejo Consulting Services for IT Service Organizations Mission Viejo-Laguna Niguel, California Consulting Expertise for Mission Viejo Network Service Organizations Mission Viejo-Laguna Beach, California

  • Online Support Services Sun Solaris
    Sun Solaris Technical Support Services

    Progent's Solaris family support experts offer small companies and developers support for managing and maintaining Solaris environments that operate with Microsoft-based technology. Progent can give your organization access to Solaris consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This broad array of experience offers you an easy one-stop consulting firm to show you how to build and maintain a protected and reliable mixed-platform connectivity and communications solution that supports Solaris and Microsoft coexistence by integrating Windows with major variants of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or leading Linux variations such as RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.

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  • Small Business Server 2003 Technology Consulting
    Small Business Server 2003 Remote Consulting

    Microsoft Small Business Server is an affordable collection of essential servers that provides the basis for a powerful but easy-to-manage information. The inter-connectivity demands of the Microsoft .NET components bundled with Small Business Server calls for a network expert with hands-on background and broad experience in designing and building cohesive end-to-end business technology solutions. Progent's Microsoft-certified consultants have broad backgrounds with the technologies built into Microsoft SBS 2011 and SBS 2008. This experience ensures you success in deploying, administering, and servicing IT environments based on the Microsoft SBS suite of servers and applications.

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    Cisco Experts Network Consultants Aironet 600 Access Point

    Progent's Cisco CCIE-certified wireless network consultants offer online or onsite configuration and debugging support to assist you to plan, implement, update, tune, administer and debug Aironet Wi-Fi access point environments of any scale or topology. Progent's Cisco Wi-Fi controller consultants can also assist you to combine your Wi-Fi ecosystem with your wired network infrastructure and cloud-based resources to create a seamless enterprise connectivity foundation that is easy to administer and expand. Progent also offers affordable Wi-Fi site surveys to assist you to determine the most efficient selection, placement and configuration of Aironet wireless APs to accommodate your unique office design, construction, and expected workloads.

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  • Network Consultant wireless IP phone security
    wireless IP phone integration Support and Integration

    Cisco's wireless VoIP phones are industrial-grade wireless handsets intended for professionals who are on the move within campus, hospitality, health-care or other environments where management wants user endpoints that offer more administrative control, data security and durability than is possible with the BYOD (Bring-Your-Own-Device) mode of workplace communications. Successful integration of Cisco's wireless IP phones usually demands that you configure and optimize many components of your Wi-Fi infrastructure such as APs, switches, wireless LAN controllers, and call management software. Progent's Cisco-certified consultants can provide online and onsite assistance to help you build and manage a Cisco wireless VoIP phone solution by delivering services that range from debugging the set up of a wireless IP phone or access point to offering project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of an entire campus.

  • Part-Time Jobs Compensation for Cisco Consultant Compensation for Microsoft Certified Telecommuting Jobs
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    Online Support Microsoft Consulting Best Practices

    Progentís team of Microsoft and Cisco Premier experts average more than ten years of real-world professional experience, at the forefront of network service, executing a broad range of IT projects for an extensive mix of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This ensures that you get not just expert technical capability, but also a support engineer with field-tested approaches for using technical knowledge to solve real-world IT problems efficiently.

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  • Microsoft SQL Server 2019 Computer Consultancy Group
    Microsoft Windows Server 2008 R2 Software Outsourcing Consultant

    Progent's Microsoft-certified consultants can provide network help and IT consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progentís consulting team can help you design, deploy, maintain and manage the entire family of Windows .NET Servers including SQL Server, Microsoft ISA Server, Microsoft Small Business Server, Exchange Server, Microsoft SharePoint Server, Windows Hyper-V, Lync Server, Project Server, and System Center Operations Manager (SCOM).

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    Midsize Office Computer Consulting Company

    Progent provides network support for medium size businesses who have 100 to 250 network clients. The medium size company or work group has traditionally been an underserved part of the market for network consulting services. The cost structures and support delivery practices of large outside support firms make them too costly for the ordinary small company or small medium business (SMB), which commonly has a modest IT budget with which to support an information system whose advanced technology and capability are often similar to the information systems of far bigger companies. Progent's service delivery model, which takes great advantage of online support, virtual office infrastructure and 24x7 server monitoring, significantly lowers the network maintenance costs of an SMB while providing the small organization with enterprise-level support from professional, world-class experts knowledgeable in a wide range of midsized business network solutions. If your medium size organization or small business is searching for the quality of IT support appropriate for a medium size organization without budgeting big-company costs, contact Progent.

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  • Largest Services MongoLock ransomware protection and recovery
    ransomware response and recovery Specialists

    The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to defend against ransomware or recover rapidly after a ransomware attack. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery procedures, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that reduces your exposure to ransomware and meets your company's requirements.

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    Progent offers consulting services for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, configure, and manage a WatchGuard Firewall/VPN product that fits your security requirements and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or migrate smoothly to current WatchGuard firewall solutions.

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    Internet Security and Acceleration Server 2006 is a multi-functional gateway that offers a powerful application layer firewall, virtual private network (VPN), and web caching solution for safeguarding the Internet-facing networks of any organization against a wide variety of attacks. Progent's Microsoft-certified Internet Security and Acceleration Server 2006 engineers can help you plan, rationalize, test, implement, customize and manage the any edition of ISA Server on your information system.

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    If your company computer system mixes Linux-based products platforms with Windows, Progent can help you to integrate your IT resources into a cohesive network that allows all your OS platforms to run side by side for easy management, seamless dataflow, high dependability, superior performance, and tight protection. Progent's Linux and Windows integration assistance services include network infrastructure integration and service, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, remote technical help and repair, on-site technical support, and Helpdesk outsourcing.

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    ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it.

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    Progent's Support for IT Service Providers lets you use Progent's information technology experts while retaining your own service brand as a seamless extension of your network services team.

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    Microsoft Windows Server 2012 R2 Essentials is a value-priced, versatile operating system that allows small businesses to make the move from the older physical on-premises datacenter to the modern hybrid computing paradigm that combines both local and virtualized cloud-hosted resources. Progent's Microsoft-certified consultants offer budget-friendly online consulting and troubleshooting services for Windows Server Essentials. Progent can assist you to assess the potential business advantages of moving to WS 2012 R2 and implementing a hybrid local/cloud-based design for your computing environment. Progent offers comprehensive project management support so you can plan and carry out an efficient move to Microsoft Windows Server Essentials, Microsoft Office 365, and other Microsoft Cloud applications and services. Progent can also provide ongoing consulting help, troubleshooting, and training.

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    Progent's Linux support services offer small and mid-size businesses and software developers support for administering and supporting Linux systems that operate with Microsoft-based networks. Progent can give your organization access to Linux experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISSP credentials. This broad range of experience offers you an easy one-stop source to help you build and maintain a secure and reliable cross-platform network and communications infrastructure that supports Linux and Microsoft coexistence by integrating Windows with major Linux derivatives including RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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