Expanding your telecommuter workforce may have a significant impact on IT architecture, cybersecurity, and corporate culture. Progent has 20 years of background helping businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Mission Viejo organization to pick the appropriate technologies and follow leading practices in building and maintaining a safe virtual ecosystem for teleworkers that promotes collaboration and returns top value. Progent offers support services that go from on demand expertise for helping you over challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.
Progent can help Mission Viejo, California businesses to succeed with any facet of creating a high-performing telecommuting ecosystem by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, data security, data protection solutions, and centralized management.
Help Desk Call Center Services for At-Home Workers
A rapid, enterprise-wide transition to a teleworker business model, which might be driven by a pandemic or as a component of a business continuity process, can overwhelm even a high-performing internal Support Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center services.
- Progent's Standard Call Desk support services utilize Progent's extensive network of remote technical support experts combined with enterprise-class ticketing and tracking software to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC support from service requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to check or update their active tickets, add information, and append screenshots and relevant files. Technical support services are provided at a significant discount off Progent's normal Level 1 desktop support rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to deal with advanced issues. For details, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Augmentation Service allows you to supplement your existing Help Desk Call Center staff by sharing delivery of Help Desk support services transparently between your in-house IT support staff and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's shared Support Desk service uses a collective support solution utilizing the leading PSA platform for handling service requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. To learn how Progent's Help Desk Supplementation Services can enable your business to provide world-class technical support to your teleworkers, visit Progent's Support Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient telecommuter solution for your Mission Viejo, California business, phone 1-800-993-9400 or go to Contact Progent.