Fast Online Troubleshooting for Mission Viejo Networks
For businesses in Mission Viejo or anywhere in California, Progent provides online help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided online support to businesses in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with challenging infrastructure issues, as well as the services of CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting jobs.
Progent's online support experts offer excellent leverage because they have the practical background and are equipped with the sophisticated technology required to resolve most network issues quickly. Efficient support reduces immediate expenses because service calls accumulate minimal billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your location. Your company benefits even more with incidental costs by reducing or avoiding system outages and associated costs due to business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is especially helpful for organizations that depend on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's pricing model for remote help is designed to leverage your network support dollar. Progent charges per minute for phone consulting, so you are billed just for the support that you actually get. In contrast to many remote service companies, Progent requires no startup surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing avoid scenarios where speedy. minor fixes somehow end up as big bills. Progent's penchant for handling problems quickly means you spends less money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of customized technologies and proven processes that ensure the maximum level of efficiency for remote consulting and repair for computer networks of any size. Progent provides secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's Technical Response Center to link to your company's system remotely without compromising corporate security.
Progent's advanced customer support reporting application keeps thorough documentation describing the service that Progent's clients have received. Progent's authorized consultants have access to the history of all help delivered to every client by any Progent consultant. This archive of anomalies and resolutions is structured as an easily searchable internal database that enables Progent's remote support engineers to communicate their experiences company-wide to make sure that the value of Progent's support improves over time. Progent's advanced accreditations and close associations with key industry leaders such as Cisco and Microsoft make available other vast technical databases and permit quick response from manufacturers' in-house support staff with the result that Progent's remote service specialists are able to determine optimal resolutions quickly.
Remote support offered by Progent to businesses in Mission Viejo and throughout the state of California include:
Authorized Windows Experts
Progent's Microsoft-premier remote support professionals offer computer repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide array of cost-effective PC desktop services to help you business to install, configure, troubleshoot, and manage workstations and laptops based on Windows. Progent's desktop support services include offering Windows 10 upgrade help plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the highest accreditation for network consultants, and validates a person's technical skills at the expert level. Cisco CCIEs know how to deal with even the most challenging problems surrounding network planning, installation, administration, compliance, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network management utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs provide exceptional value since their broad experience permits them to fix problems rapidly. In typical cases, less qualified engineers can wrestle for hours or even days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can interface to your network using the latest on-line troubleshooting tools to provide efficient, secure, and affordable diagnosis and remediation.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Progent's Cisco-qualified CCIEs can provide help for the entire range of Cisco's popular family of infrastructure products by providing consulting services such as:
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security services to improve the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or assist you to recover quickly following a damaging breach. Security services offered by Progent cover in depth data security assessment utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm assaults; integrating firewalls; designing secure architectures for remote and mobile access; defending your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting support to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent process for restoring services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that deliver high availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer remote consulting services to address a wide spectrum of information technologies such as system architecture, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that include Linux and Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with transitioning from older applications to Microsoft Windows or Linux environments. Progent's group-based approach to resolving network issues enables quick escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts support costs.
Important Linux platforms for which Progent offers expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's top corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all critical aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and debug their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so all potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT programs. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows customers to complete critical projects within budget and on time. Progent's project-based online consulting services include:
How Your Mission Viejo Business Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most issues.
Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center staff of veteran network experts gives your clients in Mission Viejo or anywhere in the state of California rapid assistance from an effective support group with extensive background offering phone consulting and remote diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk the reputation as a crucial driver of business efficiency, and Progent's target is to resolve and not just annotate technical problems.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team can supply phone-based and in-depth engineering support and education in key application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver organizations in Mission Viejo, or anywhere in the state of California, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your environment so your computer support is proactive and automated. By detecting potential issues before they cause network outages, remote monitoring can ward off stressful and costly information system breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that incorporate a variety of OS platforms.
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Mission Viejo or throughout the state of California, Progent's online network support engineers can deliver effective and economical system support whenever your organization has to have it. More than 15 years of providing online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine online access tools to repair computer problems quickly while avoiding the expense and lost time associated with on-site service calls.
Even if your Mission Viejo office has a local independent consultant or maintains an in-house organization that can handle common network problems, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either lack the availability or the expertise to address sudden system crises or particularly tough integration projects.
Advantages of Progent's IT Support for Businesses in Mission Viejo
Progent's remote network troubleshooting services enable your Mission Viejo business to realize the benefits of immediate, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your information system will derive greater strategic value by becoming increasingly available, efficient, and protected. Benefits to your company include:
- Convenient remote expansion of your local support resources
For most companies in Mission Viejo or anywhere in California, nearby computer support resources, whether made up of freelance consultants or an in-house maintenance staff, can handle typical network issues. However, serious problems may strike when your regular support personnel are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your usual service people. In these cases, Progent's on-call support experts provide an easy, quick, and economical solution to supplement your regular resources and to convey useful information to increase your ability to handle future problems locally.
- Less Dependence on Freelance Service Providers
For IT maintenance, smaller organizations commonly depend on individual freelance service providers. Although independent service people carry less internal costs than big service companies and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the lack of reserve help may require your company to go without assistance during an IT crisis. As your company expands, system unavailability and problems with vital applications are more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of backup service experts to make sure your IT system is always up and running.
- Build a Scalable Basis for Seamless Growth
Companies often start with an IT architecture implemented on a shoestring budget. Lacking a proper framework, slap-dash repairs can get piled onto a weak foundation. When a network grows, stability and expandability problems can impede the productivity of the business. These poorly built systems require proper analysis, smart strategic planning, and extensive IT knowledge to evolve to a system architecture that can provide the solid foundation to handle vital business demands and ease future expansion.
- Work with Problem Solvers Instead of Technology Resellers
Smaller offices need guidance and technical training to navigate through an increasingly complex array of technology options available for accelerating business growth and improving efficiency. These companies hardly need a computer engineer who is attempting to resell a specific vendor's products. IT support and product sales can result in a scenario where the recommended
solution is built around a profitable product instead of the genuine needs of a business. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to align IT expertise with the real interests of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical background, refined support software, and familiarity with corporate IT enable businesses to escape the pitfalls of excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Start Receiving Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Servers
Progent offers in-depth support for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support services, Windows Server 2008 R2 migration, Windows 2003 Server upgrades, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person help by the minute. As a result, you owe only for received services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no retainer for services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast repairs so you will not be forced to allow minor problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or local service organizations who offer scant documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by each staff member to each client. The discipline of detailing and organizing service records allows more efficient service and avoids a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít release the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few IT service firms to offer round-the-clock remote monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential issues before they cause downtime, system monitoring can keep your information network from stressful and costly availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.