Immediate Remote Technical Support for Mission Viejo Networks
Immediate Online Help for Mission Viejo NetworksFor organizations located in Mission Viejo or anywhere in California, Progent provides online support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging networking problems, plus the assistance of CISA and CISSP-certified security experts to handle high-level security design and troubleshooting issues.

Progent's remote support engineers offer excellent value because they possess the practical background and have access to the sophisticated tools required to solve the majority of information system issues quickly. This reduces immediate expenses because solutions accumulate minimal billable minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your organization benefits additionally in indirect costs by reducing or avoiding system outages and associated costs resulting from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's advanced remote consulting know-how is especially valuable in environments that depend on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing model for online help is designed to stretch your network support dollar. Progent charges per minute for phone assistance, so you are charged only for the support that you receive. Unlike many remote support companies, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and simple policy for billing avoid situations where fast solutions somehow end up as large invoices. Progent's penchant for dealing with problems quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of optimized technologies and field-tested processes which allow the highest degree of efficiency for online consulting and repair for computer networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's remote service group to connect to your system without breaching system security.

Progent's advanced technical support reporting system stores extensive histories for the support that Progent's customers have received. Progent's team service personnel have access to the details of support provided to every customer by any Progent engineer. This history of issues and responses is structured as a readily searchable support knowledge base that enables Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's advanced certifications and close relationships with important technology companies such as Cisco and Microsoft make available additional vast technical support databases and permit fast access to manufacturers' internal support staff with the result that Progent's online service specialists can arrive at the best resolutions in the least time.

Online technical services provided by Progent to customers in Mission Viejo and anywhere in the state of California include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services intended to allow small and mid-size businesses to utilize the same best-of-breed technology used by some of the world's top enterprises. Progent's ProSight line of network monitoring and management services addresses all key aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack progression including filtering, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to deliver web-based management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their connectivity appliances like switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so all looming issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your company's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT programs. Billing rates for longer-term development or consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these important fields of information technology allows customers to complete major projects economically and on schedule. Progent's special remote consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center support alternatives for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are well suited for businesses who lack the resources to build and maintain an internal Call Center but who want quick response from an efficient Help Desk Call Center with proficient telephone support plus the ability to escalate complex tasks to high-level engineers.

    Progent's Help Desk consulting services can guide you in creating an efficient new Call Center or enhancing your established one, evaluating or modifying Call Center software to meet the unique needs of your corporation, or providing occasional phone support staff to supplement your internal Help Desk group to deal with high-demand scenarios such as software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of veteran information technology consultants gives your workers in Mission Viejo or anywhere in the state of California instant access to an effective technical support group with substantial experience offering telephone-based help and remote diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center perception as a solid driver of business success, and Progent's goal is to resolve instead of just record technical problems.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting Group offers online advanced consulting expertise and education in key business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn additional information on Progent's expertise, custom development, and training offerings, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Mission Viejo, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your environment so that your network maintenance is proactive rather than reactive. By exposing potential trouble spots before they evolve into full-scale emergencies, system monitoring can avoid disruptive and expensive service breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems powered by a mix of platforms.
How Your Mission Viejo Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent. For organizations and startups in Mission Viejo or throughout the state of California, Progent's online computer support engineers can deliver expert and affordable IT support the moment your organization requires it. Long experience providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online connectivity tools to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Mission Viejo organization deals with a regular freelance consultant or maintains an in-house IT staff that can deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual extension of your local resources for situations when your usual service personnel either lack the availability or the experience to address unexpected network emergencies or particularly tough integration problems.

Benefits of Progent's IT Support for Organizations in Mission Viejo
Progent's online support services allow your Mission Viejo company to enjoy the benefits of immediate, enterprise-class network support without the expense of managing a full-time IT organization. Your information system will acquire greater business worth by being more reliable, productive, and secure. Benefits to your business include:

  • Convenient virtual extension of your local IT resources
    With most offices in Mission Viejo or anywhere in California, nearby computer support resources, whether consisting of freelance consultants or an internal maintenance staff, can handle typical network problems. However, serious problems sometimes spring up when local resources are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your local support people. In these instances, Progent's online service experts provide a convenient, quick, and affordable solution to supplement your local resources and to pass on useful knowledge to improve your ability to handle downstream issues in-house.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller companies commonly rely on independent freelance service providers. Although independent service people have less overhead than big service companies and can often charge lower rates, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the lack of fallback help may force your business to go without help during an IT crisis. As your business grows, system downtime and trouble with critical applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of reserve service expertise to insure your IT system is always available.

  • Create a Scalable Basis for Seamless Expansion
    Businesses typically begin with an IT architecture created on a shoestring budget. Without a proper infrastructure, slap-dash repairs can get thrown on top of a shaky foundation. As a company grows, reliability and expandability issues can hinder the success of the organization. These poorly designed environments need careful assessment, intelligent long-term planning, and wide technical expertise to upgrade to a system infrastructure able to offer the solid foundation to meet vital business requirements and facilitate downstream expansion.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller companies require guidance and technical training to navigate through an ever more complicated array of technology options available for accelerating business growth and improving efficiency. These companies hardly need a computer consultant who is attempting to earn a commission on a specific vendor's technology. Network support and product selling can lead to a scenario where the recommended solution is designed around a profitable technology instead of the true needs of a client. Progent avoids these conflicts by selling only services instead of products. This allows Progent to align IT consulting with the best interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT expertise, fine tuned support software, and understanding of enterprise networking allow offices to avoid the limitations of exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

How Does Our Company Begin Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.