Immediate Remote Technical Support for Mission Viejo Networks
For organizations located in Mission Viejo or anywhere in California, Progent provides online support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging networking problems, plus the assistance of CISA and CISSP-certified security experts to handle high-level security design and troubleshooting issues.
Progent's remote support engineers offer excellent value because they possess the practical background and have access to the sophisticated tools required to solve the majority of information system issues quickly. This reduces immediate expenses because solutions accumulate minimal billable minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your organization benefits additionally in indirect costs by reducing or avoiding system outages and associated costs resulting from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's advanced remote consulting know-how is especially valuable in environments that depend on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.
Progent's pricing model for online help is designed to stretch your network support dollar. Progent charges per minute for phone assistance, so you are charged only for the support that you receive. Unlike many remote support companies, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and simple policy for billing avoid situations where fast solutions somehow end up as large invoices. Progent's penchant for dealing with problems quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of optimized technologies and field-tested processes which allow the highest degree of efficiency for online consulting and repair for computer networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's remote service group to connect to your system without breaching system security.
Progent's advanced technical support reporting system stores extensive histories for the support that Progent's customers have received. Progent's team service personnel have access to the details of support provided to every customer by any Progent engineer. This history of issues and responses is structured as a readily searchable support knowledge base that enables Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's advanced certifications and close relationships with important technology companies such as Cisco and Microsoft make available additional vast technical support databases and permit fast access to manufacturers' internal support staff with the result that Progent's online service specialists can arrive at the best resolutions in the least time.
Online technical services provided by Progent to customers in Mission Viejo and anywhere in the state of California include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote support experts can deliver network problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help you with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2013 application development,
Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop support services to assist your business to install, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services include offering Windows 10 integration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure engineers, and indicates a consultant's networking knowledge at the expert level. Cisco CCIEs can resolve even the most challenging issues associated with network planning, integration, maintenance, protection, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their depth of expertise allows them to resolve problems rapidly. In typical cases, less experienced service providers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can interface to your computer system by means of sophisticated remote support technology in order to perform fast, secure, and affordable diagnosis and remediation.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's market leading family of connectivity devices by offering services such as:
CISM and CISSP Premier System Security Professionals
Progent's qualified CISM and CISSP security and compliance consultants can provide a range of system protection solutions that can bolster the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or assist your company to clean up quickly following a serious breach. Security support services available from Progent include: in depth data security and compliance analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; quick cleanup after virus and worm attacks; integrating firewalls; building secure architectures for off-site and mobile communication; guarding your email infrastructure from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting support to help organizations of any size connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that combine physical resources along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for recovering services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, updates and patches and can generate audit reports to verify full service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a broad range of computer technologies including network architecture, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy management in environments that combine Linux with Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Microsoft Windows or Linux solutions. Progent's team-oriented methodology for solving network issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Major Linux platforms for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services intended to allow small and mid-size businesses to utilize the same best-of-breed technology used by some of the world's top enterprises. Progent's ProSight line of network monitoring and management services addresses all key aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack progression including filtering, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to deliver web-based management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their connectivity appliances like switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so all looming issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your company's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT programs. Billing rates for longer-term development or consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these important fields of information technology allows customers to complete major projects economically and on schedule. Progent's special remote consulting services include:
How Your Mission Viejo Business Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk Call Center support alternatives for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are well suited for businesses who lack the resources to build and maintain an internal Call Center but who want quick response from an efficient Help Desk Call Center with proficient telephone support plus the ability to escalate complex tasks to high-level engineers.
Progent's Help Desk consulting services can guide you in creating an efficient new Call Center or enhancing your established one, evaluating or modifying Call Center software to meet the unique needs of your corporation, or providing occasional phone support staff to supplement your internal Help Desk group to deal with high-demand scenarios such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk staff of veteran information technology consultants gives your workers in Mission Viejo or anywhere in the state of California instant access to an effective technical support group with substantial experience offering telephone-based help and remote diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center perception as a solid driver of business success, and Progent's goal is to resolve instead of just record technical problems.
- Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting Group offers online advanced consulting expertise and education in key business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn additional information on Progent's expertise, custom development, and training offerings, visit Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Mission Viejo, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your environment so that your network maintenance is proactive rather than reactive. By exposing potential trouble spots before they evolve into full-scale emergencies, system monitoring can avoid disruptive and expensive service breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems powered by a mix of platforms.
To contact Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Mission Viejo or throughout the state of California, Progent's online computer support engineers can deliver expert and affordable IT support the moment your organization requires it. Long experience providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online connectivity tools to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-site service visits.
Even if your Mission Viejo organization deals with a regular freelance consultant or maintains an in-house IT staff that can deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual extension of your local resources for situations when your usual service personnel either lack the availability or the experience to address unexpected network emergencies or particularly tough integration problems.
Benefits of Progent's IT Support for Organizations in Mission Viejo
Progent's online support services allow your Mission Viejo company to enjoy the benefits of immediate, enterprise-class network support without the expense of managing a full-time IT organization. Your information system will acquire greater business worth by being more reliable, productive, and secure. Benefits to your business include:
- Convenient virtual extension of your local IT resources
With most offices in Mission Viejo or anywhere in California, nearby computer support resources, whether consisting of freelance consultants or an internal maintenance staff, can handle typical network problems. However, serious problems sometimes spring up when local resources are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your local support people. In these instances, Progent's online service experts provide a convenient, quick, and affordable solution to supplement your local resources and to pass on useful knowledge to improve your ability to handle downstream issues in-house.
- Reduced Dependence on Individual Service Providers
For network support, smaller companies commonly rely on independent freelance service providers. Although independent service people have less overhead than big service companies and can often charge lower rates, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the lack of fallback help may force your business to go without help during an IT crisis. As your business grows, system downtime and trouble with critical applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of reserve service expertise to insure your IT system is always available.
- Create a Scalable Basis for Seamless Expansion
Businesses typically begin with an IT architecture created on a shoestring budget. Without a proper infrastructure, slap-dash repairs can get thrown on top of a shaky foundation. As a company grows, reliability and expandability issues can hinder the success of the organization. These poorly designed environments need careful assessment, intelligent long-term planning, and wide technical expertise to upgrade to a system infrastructure able to offer the solid foundation to meet vital business requirements and facilitate downstream expansion.
- Work with Solution Providers Instead of Technology Resellers
Smaller companies require guidance and technical training to navigate through an ever more complicated array of technology options available for accelerating business growth and improving efficiency. These companies hardly need a computer consultant who is attempting to earn a commission on a specific vendor's technology. Network support and product selling can lead to a scenario where the recommended
solution is designed around a profitable technology instead of the true needs of a client. Progent avoids these conflicts by selling only services instead of products. This allows Progent to align IT consulting with the best interests of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT expertise, fine tuned support software, and understanding of enterprise networking allow offices to avoid the limitations of exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Computer Help from Progent?
- Certified Knowledge of Microsoft's Complete Range of Server Platforms
Progent can provide in-depth support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 support, Windows 2003 maintenance, Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises help by the minute. Consequently, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in regions where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no minimum fee and asks no retainer for services delivered during regular business hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast repairs so you will not be forced to allow less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent faces few competitors. Businesses who work with trusted independent service providers or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, protected, and productive.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to provide 24x7 system monitoring services powered by MS Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.