Fast Online Troubleshooting for Mission Viejo Networks
Immediate Online Technical Support for Mission Viejo SystemsFor businesses in Mission Viejo or anywhere in California, Progent provides online help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided online support to businesses in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with challenging infrastructure issues, as well as the services of CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting jobs.

Progent's online support experts offer excellent leverage because they have the practical background and are equipped with the sophisticated technology required to resolve most network issues quickly. Efficient support reduces immediate expenses because service calls accumulate minimal billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your location. Your company benefits even more with incidental costs by reducing or avoiding system outages and associated costs due to business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is especially helpful for organizations that depend on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for remote help is designed to leverage your network support dollar. Progent charges per minute for phone consulting, so you are billed just for the support that you actually get. In contrast to many remote service companies, Progent requires no startup surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing avoid scenarios where speedy. minor fixes somehow end up as big bills. Progent's penchant for handling problems quickly means you spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of customized technologies and proven processes that ensure the maximum level of efficiency for remote consulting and repair for computer networks of any size. Progent provides secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's Technical Response Center to link to your company's system remotely without compromising corporate security.

Progent's advanced customer support reporting application keeps thorough documentation describing the service that Progent's clients have received. Progent's authorized consultants have access to the history of all help delivered to every client by any Progent consultant. This archive of anomalies and resolutions is structured as an easily searchable internal database that enables Progent's remote support engineers to communicate their experiences company-wide to make sure that the value of Progent's support improves over time. Progent's advanced accreditations and close associations with key industry leaders such as Cisco and Microsoft make available other vast technical databases and permit quick response from manufacturers' in-house support staff with the result that Progent's remote service specialists are able to determine optimal resolutions quickly.

Remote support offered by Progent to businesses in Mission Viejo and throughout the state of California include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's top corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all critical aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and debug their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so all potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT programs. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows customers to complete critical projects within budget and on time. Progent's project-based online consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that manages all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most issues.

    Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of veteran network experts gives your clients in Mission Viejo or anywhere in the state of California rapid assistance from an effective support group with extensive background offering phone consulting and remote diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk the reputation as a crucial driver of business efficiency, and Progent's target is to resolve and not just annotate technical problems.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team can supply phone-based and in-depth engineering support and education in key application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Mission Viejo, or anywhere in the state of California, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your environment so your computer support is proactive and automated. By detecting potential issues before they cause network outages, remote monitoring can ward off stressful and costly information system breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that incorporate a variety of OS platforms.
How Your Mission Viejo Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Mission Viejo or throughout the state of California, Progent's online network support engineers can deliver effective and economical system support whenever your organization has to have it. More than 15 years of providing online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine online access tools to repair computer problems quickly while avoiding the expense and lost time associated with on-site service calls.

Even if your Mission Viejo office has a local independent consultant or maintains an in-house organization that can handle common network problems, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either lack the availability or the expertise to address sudden system crises or particularly tough integration projects.

Advantages of Progent's IT Support for Businesses in Mission Viejo
Progent's remote network troubleshooting services enable your Mission Viejo business to realize the benefits of immediate, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your information system will derive greater strategic value by becoming increasingly available, efficient, and protected. Benefits to your company include:

  • Convenient remote expansion of your local support resources
    For most companies in Mission Viejo or anywhere in California, nearby computer support resources, whether made up of freelance consultants or an in-house maintenance staff, can handle typical network issues. However, serious problems may strike when your regular support personnel are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your usual service people. In these cases, Progent's on-call support experts provide an easy, quick, and economical solution to supplement your regular resources and to convey useful information to increase your ability to handle future problems locally.

  • Less Dependence on Freelance Service Providers
    For IT maintenance, smaller organizations commonly depend on individual freelance service providers. Although independent service people carry less internal costs than big service companies and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the lack of reserve help may require your company to go without assistance during an IT crisis. As your company expands, system unavailability and problems with vital applications are more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of backup service experts to make sure your IT system is always up and running.

  • Build a Scalable Basis for Seamless Growth
    Companies often start with an IT architecture implemented on a shoestring budget. Lacking a proper framework, slap-dash repairs can get piled onto a weak foundation. When a network grows, stability and expandability problems can impede the productivity of the business. These poorly built systems require proper analysis, smart strategic planning, and extensive IT knowledge to evolve to a system architecture that can provide the solid foundation to handle vital business demands and ease future expansion.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller offices need guidance and technical training to navigate through an increasingly complex array of technology options available for accelerating business growth and improving efficiency. These companies hardly need a computer engineer who is attempting to resell a specific vendor's products. IT support and product sales can result in a scenario where the recommended solution is built around a profitable product instead of the genuine needs of a business. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to align IT expertise with the real interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical background, refined support software, and familiarity with corporate IT enable businesses to escape the pitfalls of excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Start Receiving Remote Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.