For small companies in Mission Viejo California, Progent offers technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security engineers to handle high-level security design and disaster recovery preparedness.
Progent's remote support engineers offer exceptional value because they have the real-world background and the advanced tools to resolve the majority of information system problems quickly. This lowers immediate expenses since service calls take up a smaller number of chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your company benefits even more with indirect costs by minimizing or eliminating system outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted management.
Progent's pricing policy for online support is designed to maximize the impact of your network support investment. Progent charges per minute for telephone-based consulting, so you owe just for the support that you receive. Unlike many remote support organizations, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid situations where fast solutions manage to turn into major invoices. Progent's skill at disposing of problems efficiently results in your company conserving cash.
Progent's Remote Service Tools
Over time, Progent has refined an arsenal of customized tools and proven methodologies which ensure the highest degree of effectiveness for online engineering help and troubleshooting for small and midsize business computer systems. Progent provides safe VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity enables the experts of Progent's remote service group to communicate with your company's environment without breaching corporate security.
Progent's advanced technical support database system keeps comprehensive histories for the support that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of assistance provided to every customer by any consultant. This archive of trouble tickets and resolutions is stored as a quickly searchable internal knowledge base that enables Progent's online technical experts to share their knowledge with the whole team to ensure that the value of Progent's support services grows over time. Progent's advanced certifications and close associations with important technology companies including Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to determine the most efficient resolutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote services in Mission Viejo California or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT support, visit Immediate Emergency Support.
Phone-based Support Services Provided by Progent
Progent's phone-based technical support professionals offer certified skills in an extensive set of products and technologies. This broad scope of capability enables Progent's consultants to resolve practically any crisis that may crop up in a small or midsize business information system. Certifications held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To support businesses with multi-operating system networks, Progent also offers the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Remote services provided by Progent to small businesses in Mission Viejo include:
Special Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services address a broad spectrum of information technology including system architecture, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and easy administration, and migration from legacy systems to the latest Microsoft Windows or Linux-powered solutions. Progent's team-based approach to resolving network problems promotes quick escalation, when required, to consultants with task-relevant experience to tackle complex situations. This expedites solutions of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can provide emergency remote assistance for resolving anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Major Linux variants for which Progent offers expert support include:
- RedHat Linux
- SUSE Linux
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking consultants, and validates a person's technical knowledge at the master level. Cisco qualified CCIEs can deal with even the most stubborn challenges associated with network planning, deployment, administration, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs offer excellent cost-effectiveness since their broad experience enables them to resolve even the most intractable problems rapidly. In many instances, less qualified service providers can wrestle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes.
Few support providers make CCIEs available to assist small and mid-size businesses. Progent can provide quick phone access to a Cisco authorized CCIE so you can get timely help for complex network problems that are hurting business productivity but are outside the experience of your local computer service resources. Progent's Cisco-qualified CCIE consultants can communicate with your environment by means of advanced on-line support technology to perform fast, safe, and economical analysis and repair.
Progent's CCIEs can provide consulting for the complete line of Cisco's industry-leading family of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, plus VPN solutions.
Authorized Windows Expertise
Progent's Microsoft-expert online support engineers can deliver network problem solving and IT help for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can assist you with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and configuration, Microsoft Teams consulting, Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of remote desktop services including Windows 7 migration help, moving to 64-bit desktop applications, configuring Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Premier System Security Consultants
Progent's qualified CISSP and ISSAP network security engineers can provide a variety of security services to improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your business to recuperate quickly following a serious breach. Security solutions available from Progent cover thorough security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick cleanup after malicious attacks; installing firewalls; designing safe architectures for off-site and mobile connectivity; protecting your email infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting services to help companies of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that combine physical resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background delivering advanced consulting services online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small companies frequently need. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these special fields of information technology enables clients to complete major projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Mission Viejo California Business Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Help Desk Call Center service options for small and midsize businesses with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Call Center support services are designed for smaller companies who lack the budget to assemble and manage an in-house Call Center but who need fast access to a dependable Help Desk with proficient phone assistance plus the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center consulting expertise can guide you in building an effective new Help Desk Call Center or revamping your current one, identifying or customizing Help Desk application software to handle the particular requirements of your business, or providing occasional online personnel to work with your internal Help Desk team during demanding events such as software transitions, mass updates, or installing brand new applications.
Progent's Help Desk staff of veteran network professionals offers your computer users in Mission Viejo California rapid communication with an efficient network service resource with years of experience providing phone help and remote diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center recognition as a solid contributor to business productivity, and Progent's target is to solve instead of just track technical problems.
Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Group can supply phone-based and in-depth consulting support and education in specific business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and training for Microsoft business applications such as CRM, Project, Word, and Excel. For more concerning Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac experts can support the imaginative aspect of Macintosh computing by providing remote help support and training in graphics, sound, and motion video. Progent's support professionals offer expertise in a range of Macintosh programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures such as scanning or digitizing audio or video or establishing an audio/video post production facility.
Remote Network Monitoring Services
Progent can provide companies in Mission Viejo California remote network and server monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your business so your IT support is proactive and automated. By detecting emerging issues before they evolve into network outages, automated monitoring can ward off inconvenient and costly information system breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that incorporate multiple operating systems.
To contact Progent about urgent online help with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County