For small businesses in Mission Viejo California, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Windows technology. Progent has delivered online troubleshooting to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging connectivity issues, as well as the services of CISSP-certified security engineers to handle advanced security architecture and business continuity preparedness.
Progent's remote technical support services offer excellent leverage because they are equipped with the real-world experience and the sophisticated technology to solve most information system issues quickly. Efficient support lowers immediate costs since service calls accumulate fewer billable consulting minutes. Online help also eliminates the expense of sending a consultant to your office. Your company saves additionally in indirect expenses by reducing or avoiding system downtime and related losses due to business disruption, upset clients, unproductive employees, and distracted executives.
Progent's pricing model for remote support is designed to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are charged only for the support that you actually get. Unlike many remote service companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing avoid situations where speedy. minor fixes manage to end up as large tabs. Progent's penchant for solving technical issues efficiently results in your company conserving money.
Progent's Remote Support Tools
Over the years, Progent has developed a collection of optimized technologies and field-proven methodologies that ensure the maximum degree of effectiveness for remote consulting and troubleshooting for small and midsize company computer systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity enables the experts of Progent's Technical Response Center to communicate with your company's system remotely without compromising system security.
Progent's sophisticated technical support reporting application includes extensive documentation describing the service that Progent's customers have received. Progent's authorized engineers have access to the specifics of assistance rendered to every customer by every Progent engineer. This history of anomalies and resolutions is stored as a readily searchable support knowledge base that permits Progent's online support experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and working associations with key technology companies including Cisco and Microsoft permit access to additional massive technical knowledge bases and permit quick access to manufacturers' in-house product engineers with the result that Progent's remote service experts can find the best solutions quickly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone support in Mission Viejo California or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, go to Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's remote support experts have advanced credentials in a comprehensive array of products and technologies. This wide range of capability permits Progent's consultants to address practically any emergency that may occur in a small or midsize business information system. Certificates awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To help businesses with mixed-OS networks, Progent also provides access to engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based support services provided by Progent to clients in Mission Viejo include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a wide array of computer technology including system infrastructure, messaging solutions, network and operational security, UNIX and Microsoft Windows integration, VMware products for server consolidation and easy management, and migration from legacy systems to current MS Windows or Linux-based environments. Progent's team-based approach to resolving network problems promotes quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance for diagnosing problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network consultants, and certifies an individual's networking knowledge at the master level. Cisco qualified CCIEs know how to resolve the most stubborn challenges occurring in network design, integration, management, protection, and problem solving. CCIEs operate closely with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating program patches. Cisco CCIEs are an excellent cost-effectiveness because their depth of experience permits them to find solutions for even the most intractable problems quickly. In common instances, less experienced service providers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes.
Few support organizations make Cisco CCIEs accessible to support small and mid-size businesses. Progent offers fast phone contact with a Cisco-qualified CCIE so your company can receive urgent help for serious network infrastructure issues that are lowering business efficiency but are outside the comfort zone of your ordinary IT maintenance personnel. Progent's CCIE consultants can tie into your network by means of advanced on-line support tools to perform fast, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide consulting for the entire range of Cisco's popular family of networking appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, as well as Virtual Private Network (VPN) products.
Authorized MS Windows Expertise
Progent's Microsoft-certified online support experts can deliver computer system repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist you with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment support,
SharePoint Server 2019 planning and configuration,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a full range of online desktop consulting and support services including Microsoft Windows 7 migration support, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's qualified CISSP, ISSAP, and CISM security engineers can provide a variety of security solutions to enhance the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your business to clean up quickly after a damaging breach. Security consulting services available from Progent include: in depth network security analysis using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recovery from virus and worm assaults; configuring firewalls; establishing secure architectures for remote and mobile connectivity; protecting your messaging infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting to help organizations of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that combine local resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the skills of world-class online consulting professionals for contract IT projects that small companies frequently request. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these important fields of information technology enables customers to execute critical projects economically and on time. Progent's special online engineering services include:
How Your Mission Viejo California Company Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for small companies with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are ideal for smaller companies who don't have the budget to support an in-house Help Desk but who want quick response from an efficient Call Center with proficient telephone assistance as well as the in-depth expertise to escalate complex tasks to advanced engineers.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the top PSA platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Help Desk Call Center or revamping your current one, evaluating or enhancing Help Desk Call Center software to handle the particular needs of your business, or adding temporary online personnel to supplement your in-house Help Desk team during demanding events like software migrations, mass updates, or rolling out new business software.
Progent's Help Desk Call Center staff of seasoned network consultants offers your clients in Mission Viejo California instant assistance from a dependable support resource with substantial experience offering phone help and remote diagnostics for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center the reputation as a key driver of business productivity, and Progent's aim is to fix instead of simply record IT problems.
Business Applications Services: Training, Programming, and Integration
Progent's Applications Consulting Group can supply online professional consulting expertise and education in key application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office Word, and Excel. To read more information on Progent's expertise, custom development, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac professionals can nurture the artistic facets of Macintosh computing by providing phone-based consulting services and education in graphics, audio, and video. Progent's support professionals offer help in a large selection of Apple Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special jobs such as scanning or digitizing audio or video or configuring an audio/video production studio.
Remote Network and Server Monitoring Support
Progent offers businesses in Mission Viejo California remote network monitoring services based on MS Operations Manager network monitoring and reporting, adapted by Progent to fit your business so that your network maintenance is proactive rather than reactive. By spotting emerging problems before they cause network outages, automated monitoring can head off disruptive and costly service failures. Progent can also provide help with system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks based on a mix of operating systems.
To get in touch with Progent about urgent phone-based help with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County