For small companies in Mission Viejo or anywhere in California, Progent offers help for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's client testimonials). Progent also can furnish the consultation CCIE-qualified engineers for challenging infrastructure problems, plus the assistance of CISA and CISM-accredited security consultants to handle high-level security architecture and disaster recovery planning.
Progent's online technical support services offer excellent leverage due to the fact that they are equipped with the practical background and the advanced tools to solve most information system problems rapidly. Efficient support lowers immediate costs since service calls accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally in indirect costs by reducing or avoiding system outages and related costs due to business disruption, upset customers and vendors, idle workers, and distracted management.
Progent's pricing policy for remote help is structured to get the most out of your network support investment. Progent bills on a per-minute basis for phone assistance, so you are charged exclusively for the services that you receive. Unlike typical remote support firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing save you from situations where fast fixes manage to turn into major tabs. Progent's penchant for disposing of problems efficiently translates into your business saving cash.
Progent's Online Technical Support Tools
Over time, Progent has refined an arsenal of customized technologies and field-proven methodologies which ensure the highest level of efficiency for online technical support and repair for small and midsize business information systems. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity permits the experts of Progent's remote service group to access your system remotely without compromising network security.
Progent's highly evolved technical support reporting system keeps extensive records for all service that Progent's clients have received. Progent's team service personnel have the benefit of the records of support rendered to each customer by every engineer. This archive of trouble tickets and solutions is structured as an easily searchable internal database that enables Progent's remote support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and close associations with important technology companies such as Cisco and Microsoft permit access to additional vast technical support databases and allow priority access to manufacturers' in-house support staff with the result that Progent's online service specialists are able to arrive at optimal solutions in the least time.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Mission Viejo or anywhere in California or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's phone-based network support experts possess credentials in a comprehensive array of disciplines. This broad scope of IT skills permits Progent's engineers to address virtually any crisis likely to crop up in a small or midsize business information system. Certificates earned by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to companies with mixed-OS environments, Progent also offers access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Phone-based support Offered by Progent to companies in Mission Viejo and anywhere in the state of California include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a wide array of computer technology including system infrastructure, email solutions, network and process security, UNIX and Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and transitioning from legacy applications to the latest Microsoft Windows or Linux environments. Progent's team-based approach to resolving technical issues enables quick escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency online assistance for resolving problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking consultants, and indicates a consultant's technical skills at the master level. Cisco CCIEs know how to deal with the most complex problems surrounding network planning, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration utilities and coming up with workarounds or identifying program updates. Cisco CCIEs provide exceptional value since their deep experience enables them to solve the most complex problems rapidly. In many cases, less qualified engineers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting providers make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent can provide quick telephone contact with a Cisco authorized CCIE so you can receive immediate help for severe network infrastructure problems that are lowering worker efficiency but are beyond the comfort zone of your regular computer maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your computer system by means of sophisticated remote troubleshooting technology to provide efficient, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling family of connectivity appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, plus VPN technology.
Certified Microsoft Windows Support
Progent's Microsoft-expert online support experts offer computer troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can help your company with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 planning and configuration,
Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of remote desktop support services including Windows 7 migration support, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISSP and ISSAP security engineers offer a range of system protection solutions that can strengthen the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist your business to recover rapidly following a serious penetration. Security support services offered by Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; integrating firewalls; building safe techniques for off-site and mobile communication; securing your email infrastructure from spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support to help businesses of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that combine local IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent can provide the skills of world-class remote consulting professionals for contract projects that small businesses frequently need. Progent's charges for longer-term consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's special remote engineering services include:
How Your Mission Viejo Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for small companies with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk services are ideal for smaller companies who don't have the budget to assemble and manage an internal Help Desk Call Center but who want fast response from an effective Call Center with proficient phone support as well as the technical depth to escalate complex tasks to high-level consultants.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top PSA tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Help Desk Call Center or revamping your existing organization, identifying or enhancing Help Desk software to meet the special needs of your corporation, or adding occasional online personnel to reinforce your internal Help Desk Call Center team during high-demand situations like software migrations, mass updates, or installing brand new applications.
Progent's Call Center team of seasoned information technology experts provides your customers in Mission Viejo or anywhere in the state of California rapid communication with a dependable support group with extensive experience providing phone help and remote repair service for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center perception as a major driver of business efficiency, and Progent's goal is to resolve and not simply report technical issues.
Applications Support: Training, Programming, and Integration
Progent's Applications Consulting Group provides remote and in-depth engineering support and education in specific business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, Project, MS Word, and Excel. To find out more information about Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac professionals can support the creative elements of Macintosh computing by delivering phone-based consulting support and education in imaging, sound, and motion video. Progent's support professionals can provide assistance in a large selection of Macintosh applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common procedures such as capturing or digitizing audio or video or integrating an audio/video production lab.
Remote Network Monitoring Support
Progent offers businesses in Mission Viejo, or anywhere in the state of California, online computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring, enhanced by Progent to fit your environment so that your network support is proactive and automated. By exposing possible trouble spots before they expand into network outages, automated monitoring can minimize stressful and costly information system failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks that support multiple operating systems.
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services