For small and midsize companies in Mission Viejo or anywhere in California, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft platforms. Progent has provided online support to businesses in all 50 states in the U.S. (See Progent's client testimonials). Progent also offers the expertise of CCIE-qualified network specialists for challenging connectivity problems, plus the assistance of CISSP and CISM-certified security consultants to help with advanced security design and disaster recovery preparedness.
Progent's online technical support services represent exceptional leverage because they are equipped with the real-world experience and the sophisticated technology to resolve most network problems quickly. Efficient support reduces direct expenses since solutions take up fewer billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally with indirect expenses by reducing or eliminating network downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle employees, and distracted management.
Progent's pricing model for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the support that you actually get. In contrast to many online support organizations, Progent requires no service activation fee or minimum fees. Progent's per-minute granularity and simple model for billing prevent scenarios where quick solutions manage to end up as major invoices. Progent's skill at solving technical issues quickly translates into your company spending less cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-proven methodologies which promote the highest degree of effectiveness for remote consulting and repair for small and midsize business computer systems. Progent offers protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity permits the experts of Progent's online support team to interface to your company's network without breaching corporate security.
Progent's proprietary customer support reporting application includes comprehensive histories describing all service that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of services provided to every client by any Progent engineer. This database of issues and repairs is structured as an easily retrievable internal database that enables Progent's online support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and allow priority response from vendors' internal support staff so Progent's online consulting specialists are able to find the best resolutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote support in Mission Viejo or anywhere in California or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network support, go to Immediate Emergency Support.
Phone-based Support Services Available from Progent
Progent's phone-based support professionals have certified skills in a comprehensive set of products and technologies. This broad scope of capability permits Progent's consultants to manage almost any problem that may take place in a small or midsize business information system. Certificates awarded to Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to businesses with mixed-operating system networks, Progent also offers access to engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Online technical support services provided by Progent to small businesses in Mission Viejo and anywhere in the state of California include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a broad spectrum of computer technology including system infrastructure, messaging systems, network and process security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and easy management, and transitioning from older applications to the latest Microsoft Windows or Linux-based solutions. Progent's group-based methodology for solving technical problems promotes quick escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can offer urgent online help for diagnosing anomalies within UNIX/Linux systems powered by popular variants of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network engineers, and validates a person's networking skills at the master level. Cisco CCIEs can resolve even the most intractable problems associated with network design, deployment, administration, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management tools and developing alternate approaches or locating software patches. Cisco CCIEs provide excellent value because their deep expertise enables them to fix even the most intractable problems quickly. In many cases, less seasoned engineers can wrestle for hours or days with identical problems that a Cisco CCIE can dispose of in minutes.
Few service organizations make CCIEs available to assist small and medium sized businesses. Progent offers fast phone contact with a Cisco-qualified CCIE so your company can receive timely assistance for severe network problems that are impacting worker efficiency but are beyond the scope of your ordinary IT support resources. Progent's Cisco CCIE support experts can connect to your network via advanced on-line support tools in order to provide quick, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's top-selling family of infrastructure appliances including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online service professionals offer computer system troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can help your company with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server development,
Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full array of online PC desktop consulting and support services such as Microsoft Windows 7 integration, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Premier Network Security Engineers
Progent's qualified CISSP and ISSAP security consultants can provide a variety of security services to strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help you to recover quickly after a serious breach. Security consulting services offered by Progent cover in depth network security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recuperation from malicious attacks; configuring firewalls; establishing safe mechanisms for remote and mobile connectivity; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support services to help businesses of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that combine on-premises IT assets along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent can provide the skills of world-class online consulting professionals for contract IT projects that small businesses often need. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these special fields of information technology allows customers to complete critical projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Mission Viejo Business Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Help Desk Call Center programs for small and midsize businesses with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are ideal for small organizations who lack the money or time to create an in-house Help Desk but who require fast access to an effective Help Desk Call Center with proficient phone support as well as the in-depth expertise to escalate the most challenging problems to advanced consultants.
Progentís Virtual Call Center is designed for larger businesses and serves as a transparent reinforcement of your current Helpdesk organization. Progent's Virtual Help Desk Call Center can serve as an escalation option to resolve complex technical problems, or be available in hectic circumstances when your regular service providers are swamped.
Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Call Center or enhancing your current one, selecting or customizing Help Desk Call Center software products to handle the unique requirements of your business, or providing temporary phone support staff to reinforce your internal Call Center team during unusually busy scenarios like software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran information technology consultants offers your workers in Mission Viejo or anywhere in the state of California quick contact with an efficient network service resource with extensive background offering telephone-based consulting and online troubleshooting for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center recognition as a crucial driver of company success, and Progent's target is to resolve instead of just track IT problems.
Business Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Group provides online and in-depth engineering support and education in specific business application areas that include ERP, MRP, custom financial systems, and CRM. Progent also can provide expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Excel. To read more information about Progent's expertise, programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac professionals can promote the creative aspect of Mac environments by delivering phone-based help services and training in graphics, sound, and video. Progent's consultants offer assistance in a large selection of Macintosh creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common jobs such as capturing or digitizing audio/video or putting together an audio/video production lab.
Online Network Monitoring Support
Progent offers businesses in Mission Viejo, or anywhere in the state of California, remote network monitoring support centered around Microsoft Operations Manager network monitoring and reporting, adapted by Progent to fit your business so your computer support is proactive and automated. By detecting possible issues before they evolve into crashes, automated monitoring can minimize inconvenient and expensive network crises. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or networks based on a combination of operating systems.
To get in touch with Progent about emergency online assistance with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services