For small and midsize companies in Mission Viejo or anywhere in California, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft platforms. Progent has provided online support to businesses in all 50 states in the U.S. (See Progent's client testimonials). Progent also offers the expertise of CCIE-qualified network specialists for challenging connectivity problems, plus the assistance of CISSP and CISM-certified security consultants to help with advanced security design and disaster recovery preparedness.
Progent's online technical support services represent exceptional leverage because they are equipped with the real-world experience and the sophisticated technology to resolve most network problems quickly. Efficient support reduces direct expenses since solutions take up fewer billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally with indirect expenses by reducing or eliminating network downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle employees, and distracted management.
Progent's pricing model for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the support that you actually get. In contrast to many online support organizations, Progent requires no service activation fee or minimum fees. Progent's per-minute granularity and simple model for billing prevent scenarios where quick solutions manage to end up as major invoices. Progent's skill at solving technical issues quickly translates into your company spending less cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-proven methodologies which promote the highest degree of effectiveness for remote consulting and repair for small and midsize business computer systems. Progent offers protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity permits the experts of Progent's online support team to interface to your company's network without breaching corporate security.
Progent's proprietary customer support reporting application includes comprehensive histories describing all service that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of services provided to every client by any Progent engineer. This database of issues and repairs is structured as an easily retrievable internal database that enables Progent's online support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and allow priority response from vendors' internal support staff so Progent's online consulting specialists are able to find the best resolutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote support in Mission Viejo or anywhere in California or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network support, go to Immediate Emergency Support.
Phone-based Support Services Available from Progent
Progent's phone-based support professionals have certified skills in a comprehensive set of products and technologies. This broad scope of capability permits Progent's consultants to manage almost any problem that may take place in a small or midsize business information system. Certificates awarded to Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to businesses with mixed-operating system networks, Progent also offers access to engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Online technical support services provided by Progent to small businesses in Mission Viejo and anywhere in the state of California include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a broad spectrum of computer technology including system infrastructure, messaging systems, network and process security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and easy management, and transitioning from older applications to the latest Microsoft Windows or Linux-based solutions. Progent's group-based methodology for solving technical problems promotes quick escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can offer urgent online help for diagnosing anomalies within UNIX/Linux systems powered by popular variants of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network engineers, and validates a person's networking skills at the master level. Cisco CCIEs can resolve even the most intractable problems associated with network design, deployment, administration, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management tools and developing alternate approaches or locating software patches. Cisco CCIEs provide excellent value because their deep expertise enables them to fix even the most intractable problems quickly. In many cases, less seasoned engineers can wrestle for hours or days with identical problems that a Cisco CCIE can dispose of in minutes.
Few service organizations make CCIEs available to assist small and medium sized businesses. Progent offers fast phone contact with a Cisco-qualified CCIE so your company can receive timely assistance for severe network problems that are impacting worker efficiency but are beyond the scope of your ordinary IT support resources. Progent's Cisco CCIE support experts can connect to your network via advanced on-line support tools in order to provide quick, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's top-selling family of infrastructure appliances including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online service professionals offer computer system troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can help your company with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint Server application development,
Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of remote PC desktop support including Microsoft Windows 7 migration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Premier System Security Engineers
Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a range of security services to strengthen the defenses of your UNIX/Linux, Solaris, Mac or Windows network against assaults or help your company to clean up rapidly following a damaging penetration. Security consulting services offered by Progent include: thorough network security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recuperation from virus and worm assaults; configuring firewalls; establishing safe mechanisms for off-site and mobile access; defending your email infrastructure from spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting support to help businesses of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small companies often need. Progent's charges for ongoing consulting tasks are set based on the qualifications of the engineers required. Progent's background in these special fields of information technology allows clients to complete major projects within budget and on time. Progent's project-based online consulting services include:
How Your Mission Viejo Business Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Help Desk Call Center programs for small companies with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing support services are designed for smaller businesses who lack the budget to assemble and manage an in-house Help Desk Call Center but who want quick communication with an efficient Call Center with proficient telephone support plus the in-depth expertise to escalate the most challenging tasks to advanced consultants.
Progentís Virtual Call Center is designed for larger businesses and acts as a seamless reinforcement of your current Call Center resources. Progent's Virtual Help Desk Call Center can operate as an escalation option for complex network problems, or be available in those situations when your other service providers are overwhelmed.
Progent's Help Desk consulting services can support you in building an efficient new Help Desk Call Center or improving your established one, evaluating or customizing Help Desk software to address the special demands of your business, or adding temporary phone support staff to work with your internal Help Desk Call Center resources to deal with demanding situations like software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran network experts provides your workers in Mission Viejo or anywhere in the state of California fast communication with a reliable network service group with years of background providing telephone-based support and remote repair service for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk the reputation as a significant enabler of business success, and Progent's policy is to fix and not just track technical issues.
Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts staff offers remote and in-depth consulting expertise and education in specific application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Word, and Microsoft Excel. For additional information concerning Progent's consulting, custom development, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac professionals can support the artistic components of Macintosh environments by delivering phone-based consulting services and education in imaging, sound, and motion video. Progent's support professionals can provide assistance in a range of Macintosh creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with special procedures such as scanning or digitizing audio/video or integrating an audio/video production lab.
Online Network Monitoring Support
Progent can provide businesses in Mission Viejo, or anywhere in the state of California, online network monitoring services powered by MS System Center Operations Manager network monitoring, adapted by Progent for your environment so that your computer support is proactive and automated. By anticipating looming issues before they cause network outages, system monitoring can minimize disruptive and costly network breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or systems powered by multiple OS platforms.
To get in touch with Progent about urgent online support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services