For small and midsize businesses located in Mission Viejo California, Progent provides technical support for computer systems based on UNIX or Linux or for networks that include a mix of UNIX and Windows technology. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for complex connectivity issues, plus the services of CISA and CISSP-accredited security engineers to handle high-level security architecture and business continuity preparedness.
Progent's remote technical support services offer excellent value because they have the practical experience and the advanced technology to resolve most information system issues rapidly. This reduces direct expenses because solutions require a smaller number of billable minutes. Remote help also eliminates the expense of sending an engineer to your office. Your company benefits even more in incidental expenses by reducing or eliminating system downtime and associated costs stemming from business disruption, upset clients, unproductive employees, and de-focused executives.
Progent's pricing policy for remote help is designed to maximize the impact of your IT service investment. Progent bills by the minute for phone assistance, so you pay just for the services that you actually get. In contrast to typical online support organizations, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing eliminate situations where quick solutions manage to end up as big tabs. Progent's penchant for dealing with problems efficiently results in your business spending less money.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed a collection of optimized tools and proven methodologies that ensure the maximum degree of efficiency for online engineering help and troubleshooting for small and midsize company information systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity permits the experts of Progent's online support team to communicate with your company's computer system remotely without compromising corporate security.
Progent's proprietary service reporting system keeps thorough records describing all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of all help rendered to each Progent customer by any consultant. This history of issues and responses is stored as a quickly retrievable proprietary knowledge base that allows Progent's online support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and close relationships with major industry leaders such as Cisco and Microsoft permit access to other vast technical support databases and permit priority response from vendors' in-house product engineers with the result that Progent's online service specialists can determine the best solutions promptly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Mission Viejo California or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's phone-based network support experts have credentials in a comprehensive array of disciplines. This broad range of IT skills enables Progent's engineers to manage virtually any problem that may take place in a small or midsize business network. Certifications held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.
To support clients with mixed-platform networks, Progent also provides the skills of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based technical services provided by Progent to small businesses in Mission Viejo include:
Special Support Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services address a broad spectrum of computer technology including network architecture, messaging solutions, network and process security, UNIX and Windows integration, VMware products for server hardware consolidation and simplified management, and migration from legacy systems to current Windows or Linux-based solutions. Progent's team-oriented methodology for resolving network problems promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for analyzing problems affecting UNIX/Linux systems based on popular variants of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking consultants, and validates a person's networking skills at the expert level. CCIEs know how to resolve the most intractable issues surrounding network infrastructure design, integration, administration, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS Software network management utilities and coming up with workarounds or identifying software patches. CCIEs are an exceptional value since their broad expertise allows them to find solutions for even the most difficult problems quickly. In many cases, less seasoned consultants can wrestle for hours or days with identical problems that a CCIE can fix in a few minutes.
Few service organizations make Cisco CCIEs available to assist small and mid-size companies. Progent can provide fast telephone access to a Cisco CCIE so you can receive urgent support for complex network infrastructure issues that are hurting business efficiency but are outside the experience of your local IT service resources. Progent's Cisco CCIE consultants can communicate with your environment by means of the latest on-line support tools to perform efficient, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs offer consulting for all of Cisco's top-selling family of networking devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Expertise
Progent's Microsoft-premier online support engineers offer computer system repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can help your company with a wide variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2016 migration support,
SharePoint 2019 planning and integration, Microsoft Teams configuration help, Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of online PC desktop support such as Microsoft Windows 7 migration, moving to 64-bit desktop applications, integrating Office 2010, and automating desktop configuration.
CISM and CISSP Premier Network Security Specialists
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a range of security services to improve the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to clean up rapidly after a serious penetration. Security services offered by Progent include: comprehensive security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; configuring firewalls; establishing secure techniques for off-site and mobile communication; defending your email system from viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting to help businesses of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that combine physical resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent can provide the services of world-class online consulting experts for special IT projects that small companies often need. Progent's charges for ongoing consulting projects are set based on the qualifications of the consultants required. Progent's experience with these important fields of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Mission Viejo California Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Call Center support alternatives for small and midsize businesses with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Call Center support services are ideal for smaller companies who don't have the resources to build and maintain an internal Call Center but who want fast communication with an efficient Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate complex tasks to high-level engineers.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the top PSA platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Help Desk Call Center or improving your current one, selecting or enhancing Help Desk application software to address the special needs of your company, or adding occasional online staff to work with your existing Help Desk team during unusually busy situations such as software migrations, major upgrades, or installing new applications.
Progent's Call Center staff of seasoned network professionals gives your computer users in Mission Viejo California rapid communication with a reliable technical support group with substantial experience delivering phone support and remote repair service for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center recognition as a significant contributor to business success, and Progent's intent is to solve and not simply document IT issues.
Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts Group offers online professional engineering support and education in specific business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Word, and Microsoft Office Excel. To read more information about Progent's expertise, custom programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac consultants can nurture the artistic facets of Apple Mac systems by providing phone-based consulting support and education in imaging, audio, and video. Progent's consultants offer expertise in a variety of Macintosh applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with special procedures like scanning or digitizing audio/video or setting up an audio/video production studio.
Online Network Monitoring Support
Progent offers companies in Mission Viejo California online network and server monitoring services powered by Microsoft Operations Manager network monitoring, enhanced by Progent to suit your environment so that your IT maintenance is proactive rather than reactive. By spotting potential trouble spots before they result in downtime, automated monitoring can minimize disruptive and expensive network failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks that support a variety of platforms.
To get in touch with Progent about emergency online support with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County