For small businesses located in Mission Viejo California, Progent offers help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote troubleshooting to businesses in every state in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for complex infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to help with advanced security design and business continuity preparedness.
Progent's remote support engineers represent exceptional value because they have the practical background and the sophisticated tools to solve the majority of information system issues rapidly. This lowers immediate expenses because service calls require a smaller number of billable minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization benefits additionally with incidental costs by minimizing or avoiding system outages and related costs resulting from business disruption, disgruntled clients, idle employees, and de-focused executives.
Progent's billing model for online help is designed to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you are charged only for the services that you receive. Unlike many remote support firms, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid scenarios where fast repairs manage to turn into large bills. Progent's skill at solving problems quickly translates into your business spending less money.
Progent's Online Technical Support Tools
Over time, Progent has fine tuned an array of customized tools and proven methodologies which permit the highest level of efficiency for online help and troubleshooting for small and midsize business IT networks. Progent offers safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access enables the consultants of Progent's remote service group to interface to your company's computer system remotely without violating network security.
Progent's proprietary service database system keeps extensive histories of the service that Progent's clients have received. Progent's authorized engineers have access to the specifics of all help rendered to every customer by every Progent consultant. This history of issues and solutions is organized as an easily retrievable internal database that permits Progent's remote support experts to communicate their experiences company-wide to ensure that the quality of Progent's technical support grows daily. Progent's advanced certifications and working associations with important vendors such as Cisco and Microsoft make available other vast technical support knowledge bases and allow quick access to manufacturers' internal support staff so Progent's online service specialists can find optimal resolutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote support in Mission Viejo California or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT help, go to Immediate Urgent Support.
Phone-based Technical Support Services Provided by Progent
Progent's phone-based consulting professionals possess credentials in a comprehensive array of technologies. This broad scope of technical skills enables Progent's engineers to resolve practically any crisis that may occur in a small company network. Certificates awarded to Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To help clients with mixed-platform environments, Progent also provides the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services provided by Progent to small businesses in Mission Viejo include:
Special Consulting Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services address a broad range of computer technology including system infrastructure, email solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and easy management, and transitioning from older systems to current MS Windows or Linux-based environments. Progent's group-based methodology for solving network problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can offer urgent remote help for diagnosing problems affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure professionals, and validates an individual's technical knowledge at the expert level. Cisco qualified CCIEs know how to deal with even the most complex problems encountered in network design, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their broad experience enables them to solve even the most difficult problems quickly. In common cases, less qualified service providers can struggle for hours or even days with identical tasks that a CCIE can resolve in a few minutes.
Few service providers make CCIEs accessible to help small and mid-size businesses. Progent can provide fast phone contact with a Cisco CCIE so your company can get immediate support for complex network infrastructure problems that are hurting worker productivity but are beyond the experience of your regular network service personnel. Progent's Cisco CCIE consultants can communicate with your network by means of advanced remote troubleshooting tools to perform efficient, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's popular family of connectivity appliances including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP systems, Catalyst family switches, as well as Virtual Private Network products.
Authorized Windows Experts
Progent's Microsoft-certified remote support engineers offer computer system troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help your company with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration support,
SharePoint 2019 planning and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of online desktop consulting and support services such as Microsoft Windows 7 migration help, moving to 64-bit desktop software, configuring Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified Network Security Engineers
Progent's qualified CISSP and ISSAP network security engineers can provide a range of system protection services that can strengthen the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or help you to recover rapidly after a serious penetration. Security services available from Progent cover thorough security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; setting up firewalls; establishing safe architectures for remote and mobile access; defending your email system against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting services to help businesses of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the services of world-class online consulting experts for contract projects that small companies often request. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology allows customers to complete major initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Mission Viejo California Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center service offerings for small companies with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small companies who lack the resources to assemble and manage an internal Help Desk Call Center but who want quick access to a dependable Call Center with professional phone support as well as the technical depth to escalate the most challenging tasks to high-level consultants.
Progentís Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Call Center or enhancing your existing organization, selecting or modifying Call Center application software to handle the unique requirements of your corporation, or providing occasional online personnel to reinforce your existing Help Desk Call Center resources during demanding events like software transitions, mass upgrades, or rolling out new applications.
Progent's Call Center team of seasoned information technology experts gives your customers in Mission Viejo California instant access to an effective support group with years of experience providing phone consulting and remote repair service for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk perception as a key enabler of business success, and Progent's aim is to solve instead of just annotate technical problems.
Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team offers phone-based and in-depth consulting expertise and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, programming, and training for Microsoft business applications such as CRM, Microsoft Project, Microsoft Word, and MS Office Excel. To read additional information on Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac consultants can support the creative elements of Mac systems by offering remote consulting support and training in imaging, audio, and video. Progent's support professionals can provide help in a variety of Macintosh creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common projects such as scanning or digitizing audio/video or establishing an audio/video production facility.
Remote Network Monitoring Support
Progent offers businesses in Mission Viejo California online network and server monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so your IT maintenance is proactive and automated. By anticipating possible problems before they result in full-scale emergencies, automated monitoring can minimize stressful and expensive service breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems based on a combination of OS platforms.
To get in touch with Progent about urgent remote help with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County