Expanding your telecommuter workforce can have a significant impact on IT architecture, security, and corporate workflows. Progent has 20 years of background assisting small and mid-size businesses to design, deploy, manage, optimize, and debug IT environments that incorporate work-from-home employees. Progent can assist your Mission Viejo organization to pick the appropriate tools and adhere to leading practices in building and operating a secure virtual office ecosystem for telecommuters that promotes collaboration and delivers top value. Progent can provide support services that go from on demand guidance for helping you past occasional technical bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.

Progent's consultants can help Mission Viejo, California organizations to succeed with any aspect of building a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, endpoint security, backup/restore solutions, and centralized management.

IP Voice Integration for At-Home Workers
Expanding the company phone system to accommodate telecommuters is vital to supporting an effective work-at-home solution. A variety of cloud-based IP voice products are popular with small and mid-size businesses to support teleworkers. Many enterprises depend on Cisco's current or older products for VoIP solutions. Progent can help organizations of all sizes to design or maintain a remote IP voice environment that delivers the versatility, transparency and security needed for at-home workers. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to assist organizations optimize their current Cisco VoIP environments to support a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise telephony capabilities to devices such as VoIP phones, media processing products, VoIP gateways, and mixed media applications deployed throughout the network. CUCM manages additional mixed media services like unified messaging, voice/video conferencing, and team collaboration networks. For details about Progent's Unified Communications Manager support, see Cisco Unified CM consultants.
  • CallManager is Cisco's earlier call-processing software and has been superseded by CUCM. Progent can assist you to support your current CallManager deployment or upgrade smoothly to Cisco's modern IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other early VoIP products, refer to Cisco CallManager consulting.
  • Cisco IP Gateways provide connectivity with public telephony networks and with clients working outside the corporate firewall such as telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines and for modern Cisco SIP gateways. See Cisco SIP gateway integration consulting.
  • Other VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN infrastructure to work with these VoIP solutions and provide online integration and debugging services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining a productive work-from-home environment for your Mission Viejo, California organization, call 1-800-993-9400 or go to Contact Progent.



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    Microsoft Windows Server 2012 R2 Essentials is a value-priced, versatile platform that allows small organizations to transition from the older physical on-premises datacenter to the contemporary hybrid networking paradigm that includes on-premises and cloud-hosted software and infrastructure. Progent's Microsoft-certified consultants can provide cost-effective remote consulting and technical support for Microsoft Windows Server Essentials. Progent can assist you to evaluate the potential productivity and cost benefits of migrating to WS 2012 R2 and adopting a hybrid local/cloud model for your computing ecosystem. Progent offers full-service project management to help you design and execute a smooth migration to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Azure Cloud platforms and services. Progent also offers continuing consulting help, troubleshooting, and training.

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    Progentís Technical Response Center provides nationwide remote assistance for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Certified service professionals offer phone help and online secure network access to troubleshoot and resolve technical problems rapidly and affordably. The scope of IT experience available from Progent's team of country-wide service engineers makes it possible to escalate even the toughest problems to appropriate specialists as required.


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