Immediate Remote Support for Mission Viejo California Computer Systems
For companies located in Mission Viejo California, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle challenging infrastructure issues, as well as the assistance of CISSP-qualified security experts to help with advanced security design and diagnostic jobs.
Progent's remote technical support experts provide excellent leverage because they possess the practical experience and have access to the advanced technology necessary to resolve the majority of network problems rapidly. Efficient support lowers immediate costs since solutions accumulate fewer chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization benefits even more in incidental costs by reducing or avoiding network outages and related losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's extensive remote technical support experience is especially helpful for businesses that rely on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.
Progent's billing model for online support is designed to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are charged just for the services that you receive. In contrast to typical online service organizations, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and clean policy for billing avoid scenarios where quick solutions manage to turn into big tabs. Progent's penchant for solving problems quickly means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of optimized technologies and field-tested methodologies that promote the highest degree of effectiveness for online help and repair for computer networks of any size. Progent provides secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's remote service group to interface to your system remotely without compromising system security.
Progent's sophisticated customer support database application maintains thorough records describing all service that Progent's customers have received. Progent's team service personnel have access to the history of services rendered to every Progent customer by any Progent consultant. This history of issues and repairs is structured as an easily retrievable support database that permits Progent's online support engineers to communicate their knowledge company-wide to make sure that the value of Progent's support services improves over time. Progent's advanced accreditations and working associations with important industry leaders such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit priority access to vendors' in-house support staff so Progent's online consulting experts are able to find the most efficient resolutions quickly.
Online technical services provided by Progent to customers in Mission Viejo California include:
Certified MS Windows Support
Progent's Microsoft-certified online service engineers can deliver computer system problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams integration, Skype for Business Server migration support, Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop support services to help your business to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the premier recognition for network consultants, and validates a person's networking skills at the master level. Cisco-qualified CCIEs know how to deal with even the most difficult issues surrounding network planning, integration, administration, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or locating software updates. Cisco CCIEs provide excellent value since their depth of expertise enables them to find solutions for problems rapidly. In many cases, less qualified service providers can wrestle for hours or days with identical tasks that a CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can tie into your computer system by means of the latest on-line troubleshooting technology to perform quick, secure, and affordable diagnosis and repair.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County
Progent's CCIEs can provide assistance with all of Cisco's market leading selection of networking devices. Cisco technology support offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless AP layout and set up, Aironet APs engineering expertise, Cisco WiFi controllers consulting, Cisco Security and VPN Consulting support, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of security services to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your business to recuperate rapidly following a damaging penetration. Security consulting services offered by Progent include: thorough data security assessment using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm assaults; setting up firewalls; establishing secure techniques for off-site and mobile communication; defending your email infrastructure against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Progent can provide advanced remote support services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that utilize on-premises resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable workflow for restoring services quickly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the physical components used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer remote support services to cover a wide array of computer technologies including network architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy management in networks that include Linux-based systems with Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with migration from older applications to Microsoft Windows or Linux solutions. Progent's team-based approach to solving technical issues promotes quick escalation, when required, to consultants with appropriate expertise to handle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can offer emergency online help analyzing problems affecting UNIX/Linux systems powered by leading derivatives of UNIX such as:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services designed to enable small and medium-size organizations to utilize the same advanced IT solutions deployed by some of the industry's top corporations. The ProSight line of IT management outsourcing services addresses all critical aspects of modern networking such as email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver centralized management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special fields of computer technology allows customers to execute critical initiatives within budget and on time. Progent's special remote engineering services include:
How Your Mission Viejo Company Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk service options for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex issues.
Progent's Help Desk Call Center consulting support can support you in creating an efficient new Help Desk or enhancing your existing one, selecting or modifying Call Center software to address the unique requirements of your company, or adding occasional phone support personnel to reinforce your in-house Call Center resources to handle demanding scenarios like software transitions, mass updates, or rolling out new applications.
Progent's Call Center staff of seasoned network consultants provides your clients in Mission Viejo California quick communication with a dependable technical support group with extensive background delivering phone help and remote repair service for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a significant contributor to company productivity, and Progent's aim is to resolve instead of merely record IT problems.
- Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Experts Team can supply online advanced consulting support and training in specific application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, programming, and education services, see Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in Mission Viejo California remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your business so that your IT support is proactive and automated. By anticipating looming problems before they evolve into full-scale emergencies, proactive monitoring can head off inconvenient and expensive service breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments that incorporate a mix of platforms.
To contact Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Mission Viejo California, Progent's phone-based network support specialists are ready to provide expert and economical IT support the instant your organization requires it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online access technology to solve IT problems quickly while avoiding the expense and lost productivity associated with in-person support visits.
Even if your Mission Viejo business relies on a local independent support technician or employs an in-house organization that know how to deal with day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the expertise to address sudden network crises or especially complicated integration projects.
Features of Progent's Remote Network Support for Mission Viejo California
Progent's online help, Internet-based troubleshooting, system security consulting, and network management services give offices in Mission Viejo California unparalleled leverage for your support investment. Whether you need occasional phone help and remote troubleshooting or full-time Help Desk call center support and network management, Progent's professionals can deliver your organization enterprise-level IT support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to offices in Mission Viejo California and is also ideal for networks in more remote regions that lack technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a broad array of Microsoft support tools, technical information, and on-going training.
- Per Minute Rates to Minimize Expenses
Progent offers remote help on a by-the-minute basis, so you pay only for the support you use. Progent has no minimum charge for phone help and imposes no monthly retainer for support services provided during regular business hours. This saves you from facing big invoices for simple fixes.
- Access to Cisco Network Design Experts
Progent's registered experts for Cisco can provide help from on-staff specialists with skill in planning, deploying, and managing networking environments based on Cisco technology. Progent can offer a CCIE or CCNP to help you create fast, reliable, and secure connectivity for local and remote networking.
- Application Experts Consulting
Progent's basic support services include technology integration, Microsoft Exchange consulting, network security planning, and Help Desk Co-management services. Progent's Application Experts Team offers world-class consulting expertise in specific business applications. Help offered by the Application Experts Group covers:
Dynamics GP/Great Plains Consulting and Customization
MS Project and Project Online Training
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Support
BI Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Database Administration and Application Development
MySQL Database Administration and Software Design
Amazon Marketplace Web Service Software Integration
By offering a full service centralized source for network generalists and specialists, Progent can deliver timely, inexpensive, and thorough information technology solutions that match the unique needs of your company.
- Advanced Online Connectivity Software
Secure online connectivity permits Progent's service professionals to observe precisely what your users see. This makes it possible to produce fast solutions to problems that might otherwise require an expensive onsite visit. Sophisticated online access software and expert engineers together enable Progent to repair most network issues rapidly and affordably. Progent is an industry leader in online troubleshooting and automated system analysis.
- Compatibility with Popular VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24-hour Support for Maximum Network Uptime
For offices with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended specifically for budget-constrained offices whose workers need instant recourse to a Help Desk service with expert phone support and complete escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT expertise, refined remote support tools, and understanding of corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Start Receiving Remote Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry experience, at the forefront of IT service, executing a broad variety of technical tasks for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support staff. This means that you get not only expert IT help, but also a consultant with proven approaches for using computer knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises help by the minute. Consequently, you owe only for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for services provided during normal business hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you won't be tempted to allow minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Companies who work with familiar freelance consultants or who maintain in-house support personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, secure, and productive.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing potential issues before they result in downtime, system monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.