Fast Remote Troubleshooting for Mission Viejo Information Networks
Immediate Phone Support for Mission Viejo SystemsFor companies located in Mission Viejo or anywhere in California, Progent provides online support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure problems, plus the services of CISSP-accredited security consultants to handle high-level security architecture and diagnostic jobs.

Progent's online technical support engineers offer exceptional leverage due to the fact that they have the real-world experience and are equipped with the advanced technology needed to solve the majority of information system problems rapidly. This lowers immediate expenses since solutions use up minimal chargeable minutes. Remote support also avoids the cost of sending a consultant to your site. Your company benefits even more in incidental costs by minimizing or avoiding system outages and related costs due to business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online consulting experience is particularly helpful for organizations that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing policy for online help is designed to stretch your network support dollar. Progent bills per minute for phone consulting, so you are invoiced exclusively for the services that you receive. In contrast to many remote support firms, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and simple policy for billing do away with situations where quick fixes manage to turn into big invoices. Progent's penchant for disposing of technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of customized technologies and field-proven methodologies which allow the maximum degree of efficiency for online technical support and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's remote service group to link to your system without violating corporate security.

Progent's advanced service reporting application keeps detailed records describing the service that Progent's customers have been provided. Progent's team service personnel have access to the specifics of all help rendered to every customer by every Progent consultant. This archive of trouble tickets and solutions is structured as a readily exploitable proprietary database that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with important industry leaders including Cisco and Microsoft make available additional extensive support databases and allow priority access to manufacturers' internal engineering staff so Progent's online consulting specialists are able to find optimal resolutions quickly.

Remote support provided by Progent to companies in Mission Viejo and anywhere in the state of California include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to allow small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services addresses all critical facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete threat progression including protection, identification, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to deliver centralized control and world-class security for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your Progent consultant so that all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Billing charges for longer-term consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these important areas of information technology allows clients to execute critical projects economically and on schedule. Progent's special remote consulting services include:

  • Call Center Expertise
    Progent's Call Center programs for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for organizations who don't have the resources to create an in-house Call Center but who want fast communication with an efficient Call Center with proficient telephone assistance as well as the expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Call Center is designed for larger companies and acts as a seamless supplement to your established Help Desk organization. Progent's Virtual Help Desk can serve as a an escalation resource for complex technical problems, or be ready in hectic circumstances when your regular service providers are too busy.

    Progent's Help Desk team of experienced network consultants gives your clients in Mission Viejo or anywhere in the state of California instant assistance from an efficient support resource with substantial background delivering telephone-based consulting and online repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center the reputation as a major enabler of business performance, and Progent's aim is to resolve and not just track technical problems.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting staff provides remote professional engineering expertise and training in special business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, custom development, and training services, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Mission Viejo, or anywhere in the state of California, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your business so that your computer support is proactive and automated. By detecting emerging trouble spots before they expand into downtime, automated monitoring can avoid disruptive and expensive information system crises. Progent can also assist with system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems that incorporate multiple operating systems.
How Your Mission Viejo Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Mission Viejo or throughout the state of California, Progent's online computer support engineers are ready to provide professional and economical IT help the moment your company needs it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to repair IT problems rapidly while avoiding the expense and lost time that comes with in-person service calls.

Even if your Mission Viejo office deals with a local freelance consultant or maintains a full time organization that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual service personnel either lack the time or the expertise to fix sudden network emergencies or especially complex integration problems.

Advantages of Progent's IT Support for Businesses in Mission Viejo
Progent's remote technical help services allow your Mission Viejo business to enjoy the benefits of on-call, expert network support without the cost of managing an in-house IT staff. Your network will acquire greater business value by becoming more available, efficient, and secure. Advantages to your company include:

  • Convenient virtual expansion of your on-site support resources
    With most offices in Mission Viejo or anywhere in California, nearby network service providers, whether represented by outside consultants or an in-house IT staff, can solve the majority of technical issues. However, IT crises sometimes spring up when your regular support personnel are too busy or absent, and some trouble may be associated with IT products that is unfamiliar to your local support people. In these situations, Progent's online service specialists give you an easy, fast, and budget-friendly way to augment your local resources and to convey valuable knowledge to increase your ability to deal with downstream issues in-house.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller offices often depend on independent freelance consultants. While independent service people have smaller overhead than big consulting firms and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the lack of reserve personnel may force your company to wait for assistance during an emergency. As your network expands, network downtime and trouble with vital applications are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a ready source of reserve service expertise to make sure your IT system is always available.

  • Build a Solid Foundation for Seamless Growth
    Organizations often start with an IT architecture implemented on a shoestring budget. Lacking a robust framework, band-aid repairs often get thrown on top of a weak foundation. When a network grows, stability and expandability problems can hinder the productivity of the organization. Such badly built systems require careful analysis, intelligent strategic planning, and wide IT expertise to upgrade to a network infrastructure able to offer the stable foundation to handle current business requirements and simplify downstream expansion.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller offices need advice and technical education to negotiate an increasingly complex array of product options capable of accelerating business growth and enhancing efficiency. Businesses do not need a computer engineer who is trying to resell a certain vendor's technology. IT consulting and product selling can result in a situation where the proposed solution is designed around a predetermined product instead of the genuine needs of a business. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to align IT consulting with the best interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical background, fine tuned support software, and understanding of corporate IT allow offices to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

How Does My Business Start Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.