Immediate Remote Help for Mission Viejo Networks
Immediate Remote Help for Mission Viejo SystemsFor organizations located in Mission Viejo or anywhere in the state of California, Progent provides remote help for information systems based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve challenging networking issues, plus the assistance of CISSP-accredited security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's remote support experts offer excellent leverage because they have the real-world background and have access to the sophisticated technology required to solve most network issues quickly. Efficient support reduces immediate costs because solutions use up minimal billable consulting minutes. Online support also avoids the cost of dispatching an engineer to your office. Your organization benefits even more with indirect expenses by reducing or avoiding network outages and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's billing model for online support is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced only for the support that you actually get. In contrast to many remote support organizations, Progent imposes no service activation charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing save you from scenarios where fast solutions somehow end up as big invoices. Progent's penchant for handling technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an array of optimized technologies and proven processes that ensure the maximum level of effectiveness for online technical support and repair for information networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's remote service group to connect to your network remotely without breaching system security.

Progent's sophisticated technical support reporting application keeps extensive documentation of all support that Progent's customers have received. Progent's team service personnel have the benefit of the details of assistance delivered to each customer by every consultant. This database of anomalies and solutions is organized as a quickly accessible support knowledge base that enables Progent's remote support professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority access to vendors' in-house support staff so Progent's remote service specialists are able to come up with the best solutions quickly.

Remote support provided by Progent to companies in Mission Viejo and anywhere in the state of California include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology used by some of the world's top corporations. Progent's ProSight suite of network management outsourcing services covers all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the entire threat progression including filtering, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Progent's charges for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these special fields of computer technology enables clients to complete critical initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Call Center Support
    Progent's Call Center service offerings for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the top professional services automation platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned network consultants gives your customers in Mission Viejo or anywhere in the state of California rapid access to a dependable network service group with years of background providing telephone-based support and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk perception as a crucial enabler of company success, and Progent's goal is to solve rather than just document IT issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts staff can supply remote advanced consulting expertise and education in key business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's expertise, custom programming, and training offerings, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Mission Viejo, or anywhere in the state of California, online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your environment so that your computer support is proactive and automated. By uncovering possible problems before they grow into crashes, system monitoring can head off inconvenient and costly service breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems powered by a mix of OS platforms.
How Your Mission Viejo Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Mission Viejo or anywhere in the state of California, Progent's online network support engineers can deliver expert and affordable IT support whenever your organization needs it. More than 15 years of delivering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to solve IT problems quickly while eliminating the cost and lost productivity that comes with in-person support calls.

Even if your Mission Viejo business works with a regular independent support technician or employs an in-house IT staff that can deal with the majority of computer problems, Progentís Microsoft certified consultants can still provide a convenient and transparent remote extension of your on-site resources for situations when your regular service personnel either don't have the time or the experience to handle unexpected network crises or particularly complex integration problems.

Advantages of Progent's Network Help for Offices in Mission Viejo
Progent's remote IT consulting services allow your Mission Viejo organization to have the benefits of timely, expert network support without the expense of maintaining a full-time IT staff. Your network will derive added strategic value by being more available, efficient, and protected. Benefits to your company include:

  • Seamless remote expansion of your local support resources
    For most companies in Mission Viejo or anywhere in California, nearby network support resources, whether represented by outside consultants or an internal maintenance staff, can take care of typical technical problems. On the other hand, major troubles sometimes spring up when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your local service people. In these cases, Progent's online service professionals provide a convenient, quick, and budget-friendly solution to augment your regular help and to transfer valuable information to increase your ability to deal with future issues in-house.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller companies often rely on independent freelance service providers. Although independent consultants have smaller overhead than big service organizations and can afford to charge marginally less, they are often overbooked, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the absence of fallback help may force your company to wait for help during an emergency. As your network expands, network unavailability and problems with vital software are more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a ready source of backup service expertise to insure your network stays available.

  • Create a Solid Basis for Smooth Expansion
    Businesses typically start with an information architecture created on a modest budget. Without a strong framework, slap-dash fixes can get thrown onto a weak foundation. As a network grows, stability and expandability problems can impede the productivity of the organization. Such poorly designed systems need careful assessment, smart long-term planning, and wide IT knowledge to evolve to a system infrastructure able to deliver the stable foundation to handle current business requirements and ease future growth.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller organizations need guidance and technical education to negotiate an ever more complicated maze of technology options available for accelerating business success and enhancing productivity. Businesses hardly need a computer consultant who is trying to earn a commission on a specific vendor's technology. IT support and product sales can lead to a situation where the proposed solution is designed around a profitable technology rather than the genuine needs of a business. Progent avoids these conflicts by selling only services instead of products. This allows Progent to align IT consulting with the real needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT knowledge, fine tuned remote support tools, and familiarity with corporate IT allow companies to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry experience, in the trenches of IT service, performing a wide range of IT projects for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not just world-class IT help, but also a consultant with proven methods for applying computer knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises visits per minute. As a result, you owe exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for support services delivered during regular working hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you will not be tempted to permit minor problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local service organizations who provide minimal documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by every consultant to every customer. The practice of detailing and archiving support activity allows more efficient support and avoids a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who wonít release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to provide 24x7 remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, network monitoring can save your IT network from stressful and costly availability disruptions.
How Does My Business Start Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.