Immediate Remote Help for Mission Viejo California Networks
For companies located in Mission Viejo California, Progent offers remote help for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, as well as the services of CISSP-qualified security experts to handle high-level security design and diagnostic jobs.
Progent's online support engineers provide exceptional value because they possess the real-world background and are equipped with the sophisticated technology necessary to solve the majority of information system issues quickly. This lowers direct expenses because service calls use up minimal chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your site. Your company saves even more in indirect expenses by minimizing or eliminating network downtime and related costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive online technical support experience is particularly important for organizations that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an option.
Progent's billing model for remote support is structured to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you owe only for the support that you actually get. Unlike typical remote support firms, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and simple policy for pricing do away with scenarios where fast repairs somehow end up as major bills. Progent's penchant for dealing with problems efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of optimized tools and field-proven processes which allow the maximum level of effectiveness for remote consulting and troubleshooting for computer networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's online support team to interface to your company's environment remotely without compromising network security.
Progent's proven service database application keeps comprehensive histories describing all support that Progent's customers have been provided. Progent's authorized consultants have access to the history of support provided to each Progent customer by every Progent engineer. This history of trouble tickets and resolutions is stored as a conveniently accessible internal database that allows Progent's remote support experts to share their knowledge company-wide to make sure that the quality of Progent's technical support improves over time. Progent's extensive list of accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available additional vast support knowledge bases and permit quick access to vendors' in-house product engineers with the result that Progent's online consulting specialists can arrive at the best resolutions quickly.
Remote support provided by Progent to businesses in Mission Viejo California include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote service experts offer computer problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective desktop support services to assist your company to deploy, configure, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 migration assistance plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network engineers, and certifies a person's networking skills at the master level. Cisco-qualified CCIEs can deal with even the most difficult problems surrounding network planning, integration, administration, compliance, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS Software network management tools and coming up with alternate approaches or locating software patches. CCIEs are an excellent cost-effectiveness because their depth of expertise enables them to fix problems rapidly. In typical instances, less seasoned engineers can struggle for many hours or days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can tie into your computer system via the latest remote troubleshooting technology in order to perform quick, secure, and economical analysis and repair.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County
Progent's CCIEs can provide expertise in the complete line of Cisco's popular selection of connectivity products. Cisco infrastructure consulting offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting services, Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP phones and IP video phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point layout and configuration, Aironet Access Points engineering expertise, Cisco WiFi controllers integration consulting, Cisco VPN engineering support, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection services that can improve the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or assist you to recuperate quickly after a damaging penetration. Security support services available from Progent cover in depth network security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid cleanup after virus and worm assaults; installing firewalls; building secure techniques for remote and mobile communication; protecting your email system against spam and directory harvest attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine on-premises resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent runbook for restoring applications and services rapidly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and fixes and can generate reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online support services to address a broad array of information technologies including system infrastructure, email systems, system and process security, plus UNIX and Windows integration. For server hardware consolidation and easy management in networks that include Linux and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with transitioning from older applications to MS Windows or Linux-based environments. Progent's group-based approach to resolving technical issues promotes fast escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service costs.
Major Linux variants for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate services designed to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's top corporations. Progent's ProSight line of IT management outsourcing services covers all key aspects of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat lifecycle including protection, detection, containment, remediation, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital data, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide web-based control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your Progent consultant so that any potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with information security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery system that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology programs. Billing charges for ongoing consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of computer technology enables clients to execute major projects within budget and on time. Progent's special remote engineering solutions include:
How Your Mission Viejo Company Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk staff of veteran network professionals provides your clients in Mission Viejo California quick communication with an effective network service group with substantial experience offering telephone-based help and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk recognition as a major contributor to company performance, and Progent's policy is to fix and not just track IT problems.
- Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group can supply phone-based advanced consulting support and education in specific business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, customization, and education services, visit Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Mission Viejo California online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your business so that your computer maintenance is proactive and automated. By exposing potential problems before they grow into crashes, automated monitoring can avoid disruptive and expensive service failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments that support a mix of operating systems.
To get in touch with Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Mission Viejo California, Progent's phone-based network support specialists can deliver expert and cost-effective system support the moment your organization requires it. Long experience offering remote repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine online access tools to repair IT problems quickly while eliminating the expense and lost time that comes with in-person service visits.
Even if your Mission Viejo office deals with a regular freelance support technician or maintains a full time IT staff that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to solve sudden system emergencies or particularly complicated integration problems.
Details of Progent's Remote Network Support for Mission Viejo California
Progent's phone support, Internet-based repair, network security consulting, and system management services give offices in Mission Viejo California unparalleled leverage for your support budget. Whether you need one-time telephone support and Internet-based network repair or full-time Help Desk services and system administration, Progent's professionals can provide your business world class IT support while permitting you to eliminate the cost and hassle of maintaining a large internal IT staff. Highlights of Progent's online help program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Mission Viejo California and is also ideal for networks in geographic regions that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a broad range of Microsoft support tools, service databases, and on-going training.
- Per Minute Rates to Minimize Expenses
Progent provides online help on a per-minute basis, so you pay only for the support you use. Progent requires no minimum fee for phone support and asks for no periodic subscription fee for services delivered during regular working hours. This keeps you from paying big bills for routine fixes.
- Availability of Cisco Network Design Experts
Progent's registered experts for Cisco offers help from on-staff specialists with experience in planning, implementing, and supporting networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's basic consulting services include system integration, Microsoft Exchange Server consulting, network security planning, and Co-managed Help Desk services. Progent's Application Experts group can provide in-depth consulting support for specific business applications. Support offered by the Application Experts Group includes:
Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Management and Application Programming
MySQL DBA Services and Application Development
Apple Macintosh Integration
Amazon Marketplace Web Service Software Integration
By offering a convenient one-stop resource for network generalists and specialists, Progent can tailor timely, affordable, and thorough IT solutions that meet the special needs of your business.
- State of the Art Online Access Software
Secure online access permits Progent's support professionals to see precisely what your users see. This makes it possible to produce quick solutions to problems that could otherwise demand a costly personal service call. Cutting-edge online access software and experienced engineers combine to enable Progent to resolve most network issues rapidly and economically. Progent is a pioneer in offsite support and automated system monitoring.
- Compatibility with Popular VPN Gateways
Progent supports safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.
- Round-the-Clock Service for Maximum Network Availability
For organizations with mission-critical applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager, this offering can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed specifically for budget-constrained businesses whose workers need instant recourse to a Help Desk Call Center with expert telephone support and complete escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT background, fine tuned support tools, and familiarity with corporate IT allow offices to escape the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Getting Online Computer Support from Progent?
- In-depth Expertise in Microsoft's Entire Range of Server Platforms
Progent can provide world-class support for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 R2 migration, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2019 Server deployment, MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person visits by the minute. As a result, you are charged only for received support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and asks no retainer for support services delivered during normal working hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for fast repairs so you will not be tempted to allow less critical problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or local service firms who offer minimal documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports transmitted by every staff member to every customer. The practice of detailing and organizing support activity results in more effective service and avoids a slew of typical problems such as when a service client is virtually held captive to a consultant who refuses to release vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only support companies to provide 24x7 system monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your information network from stressful and expensive availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.