Fast and Affordable Online Troubleshooting for Mission Viejo IT Networks
Immediate Phone Support for Mission Viejo SystemsFor organizations located in Mission Viejo or anywhere in California, Progent provides remote help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle complex networking issues, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and diagnostic issues.

Progent's online support experts provide exceptional leverage because they have the practical background and are equipped with the advanced technology needed to solve most information system issues quickly. Efficient support lowers direct expenses because service calls accumulate fewer billable minutes. Online support also eliminates the expense of sending a consultant to your office. Your organization saves even more in indirect costs by reducing or eliminating network outages and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive remote consulting expertise is particularly helpful in environments that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for online support is designed to stretch your network support dollar. Progent bills by the minute for phone consulting, so you pay just for the services that you actually get. Unlike typical remote service companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing save you from situations where fast fixes manage to end up as substantial tabs. Progent's penchant for disposing of technical issues efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a collection of optimized technologies and field-tested processes that allow the highest level of effectiveness for online help and troubleshooting for information systems of any size. Progent offers secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's Technical Response Center to access your company's environment without breaching network security.

Progent's powerful service database system includes detailed records of all support that Progent's clients have been provided. Progent's authorized engineers have access to the history of services provided to each Progent client by any Progent consultant. This history of issues and solutions is stored as a quickly exploitable proprietary knowledge base that enables Progent's online technical experts to share their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and working relationships with key vendors such as Cisco and Microsoft open up other vast support knowledge bases and permit fast access to manufacturers' internal product engineers with the result that Progent's online consulting experts can determine the best solutions in the least time.

Online services offered by Progent to companies in Mission Viejo and throughout the state of California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions used by many of the world's top corporations. The ProSight line of outsourced network management services addresses all key facets of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat progression including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to deliver web-based management and world-class security for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's ability to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology projects. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to execute major projects within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service options for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Call Center consulting expertise can assist you in creating an efficient new Call Center or enhancing your established one, evaluating or enhancing Help Desk software to meet the special demands of your business, or providing occasional online personnel to work with your internal Help Desk Call Center group during unusually busy events such as software migrations, major updates, or installing brand new applications.

    Progent's Help Desk team of seasoned information technology professionals provides your customers in Mission Viejo or anywhere in the state of California instant contact with an efficient network service resource with extensive experience providing phone help and online troubleshooting for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center the reputation as a crucial driver of business performance, and Progent's intent is to solve instead of simply document IT problems.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Consulting Group can supply remote advanced consulting expertise and training in special business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for popular Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, programming, and training services, see Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Mission Viejo, or anywhere in the state of California, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your environment so that your computer maintenance is proactive rather than reactive. By exposing possible issues before they result in downtime, remote monitoring can head off inconvenient and expensive network crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments that support a combination of operating systems.
How Your Mission Viejo Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and startups in Mission Viejo or throughout the state of California, Progent's phone-based network support specialists can provide effective and economical IT support the moment your company requires it. More than 15 years of delivering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to fix IT problems rapidly while eliminating the cost and lost time associated with in-person support visits.

Even if your Mission Viejo company relies on a local freelance consultant or employs a full time IT staff that can handle common network issues, Progentís Microsoft certified consultants can provide a convenient and seamless remote expansion of your local resources in cases when your usual service personnel either lack the availability or the expertise to handle unexpected system crises or particularly complex integration problems.

Features of Progent's Remote Computer Support for Mission Viejo
Progent's online help, remote repair, network security expertise, and system administration services give companies in Mission Viejo or throughout the state of California the greatest leverage for your support investment. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk services and network administration, Progent's professionals can deliver your office enterprise-level IT support while allowing you to eliminate the expense and hassle of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT knowledge, fine tuned support software, and understanding of enterprise networking enable offices to avoid the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry background, at the front lines of network support, executing a wide range of IT projects for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This guarantees that you get not only expert IT capability, but also a support engineer with field-tested approaches for using computer knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person visits by the minute. As a result, you are charged just for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and requires no monthly commitment for support services delivered during normal working hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you won't be tempted to allow simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or local service firms who offer minimal documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by every staff member to each customer. The practice of detailing and organizing service records allows more effective support and avoids a variety of typical problems such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, network monitoring can keep your IT network from stressful and costly availability disruptions.
How Does Our Company Begin Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.