On-premises and Online Computer Network Consulting

Fast and Affordable Remote Help for Mission Viejo California Computer Systems
For businesses located in Mission Viejo California, Progent provides remote support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure issues, plus the assistance of CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's remote technical support experts provide excellent value because they have the practical background and are equipped with the advanced technology needed to solve the majority of network problems rapidly. This reduces direct costs since service calls require fewer chargeable minutes. Online support also avoids the expense of sending a consultant to your office. Your organization benefits additionally in indirect costs by reducing or avoiding network outages and associated losses due to business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive online consulting know-how is particularly important for organizations that depend on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's billing policy for remote help is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you actually get. Unlike typical remote service companies, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for billing avoid situations where speedy. minor fixes manage to end up as large bills. Progent's skill at disposing of problems quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an array of optimized technologies and field-tested methodologies that allow the maximum level of efficiency for remote technical support and troubleshooting for computer networks of any size. Progent's online support team can access your company's environment without violating system security.

Progent's proven customer support reporting system maintains detailed documentation of the support that Progent's customers have received. Progent's team consultants have the benefit of the specifics of assistance rendered to each client by every engineer. This history of anomalies and solutions is structured as an easily retrievable support database that enables Progent's remote technical engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of accreditations and close relationships with key industry leaders including Cisco and Microsoft open up other massive technical knowledge bases and permit fast response from manufacturers' internal product engineers so Progent's remote service specialists can arrive at the most efficient resolutions quickly.

Remote services available from Progent to businesses in Mission Viejo California include:

• Authorized MS Windows Expertise
  Progent's Microsoft-expert remote support experts can deliver computer system troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help you with a wide range of technology support including Windows Server 2022 planning and integration services, Windows Server 2019 migration, Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration, Windows Server 2008 R2 migration, MS Exchange Server 2019 integration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 monitoring and support, SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration support, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server and Project Server Online planning, Microsoft Access Application Development and Troubleshooting, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also offers a wide range of affordable desktop consulting and support services to help you company to install, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 11 system design and migration support and Windows 10 configuration assistance, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs and cloud-connected tablets and smartphones.

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking consultants, and certifies a consultant's technical skills at the master level. Cisco CCIEs know how to deal with the most complex problems surrounding network infrastructure design, integration, management, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house support staff in isolating problems with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs provide exceptional value because their broad experience allows them to fix problems quickly. In typical cases, less qualified consultants can wrestle for many hours or days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can connect to your computer system via advanced on-line troubleshooting tools to perform efficient, safe, and economical diagnosis and remediation.

  Orange County Contact Information:
  Progent offers consulting services and onsite technical support throughout Orange County.
  

  Progent locations in Orange County

  City	Address	Phone	Link
  Anaheim	155 N Riverview Drive Anaheim, CA 92808 United States	(657) 999-1717	Anaheim Network Support Services
  Huntington Beach	17011 Beach Boulevard, Suite 900 Huntington Beach, CA 92647 United States	(657) 464-2560	Huntington Beach Network Support Services
  Irvine	2102 Business Center Dr Irvine, CA 92612 United States	(562) 583-3336	Irvine Network Support Services
  Mission Viejo	27201 Puerta Real, Suite 300 Mission Viejo, CA 92691 United States	(949) 429-4589	Mission Viejo Network Support Services

  
  
  

  Progent's CCIEs can provide assistance with the complete line of Cisco's popular selection of infrastructure appliances. Cisco technology support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco VoIP phones and IP video phones solutions and wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point layout and configuration, Aironet Access Points engineering support, Cisco WiFi controllers integration consulting, Cisco VPN engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is designed to assist organizations to carry out the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware expert can assist you to locate and isolate breached devices and protect undamaged assets from being compromised. If your Mission Viejo system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.

• Ransomware Recovery Help
  Progent's ransomware recovery experts can help your Mission Viejo business to restore an IT network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor. Progent's team of cybersecurity experts have the wide range of knowledge required to reconstruct all critical facets of a targeted network quickly and with minimal data loss. To learn more, see Progent's ransomware removal and operational continuity services.

• CISSP, ISSAP, and CISM Premier Network Security Consultants
  Progent's accredited CISM and CISSP cybersecurity consultants offer a range of system protection services that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or assist your business to recuperate quickly after a damaging breach. Security services available from Progent cover comprehensive data security assessment using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from malicious attacks; installing firewalls; designing safe architectures for off-site and mobile access; protecting your email system against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online support to help companies of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that utilize on-premises IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Microsoft 365 integration solutions with on-prem installations of Exchange, Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.

• VMware Site Recovery Manager and NSX Consulting
  VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable process for restoring services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also supports transparent testing for site recovery, upgrades and patches and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and manage a DR system powered by VMware SRM.

  Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that provide high uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation regardless of the hardware making up the basic IP network.

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online consulting services to cover a broad range of computer technologies including system infrastructure, messaging solutions, network and process security, plus UNIX and Windows coexistence. For server economization and simplified administration in networks that include Linux with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with migration from legacy applications to Windows or Linux solutions. Progent's group-oriented approach to solving network issues enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers service expense.

  Important Linux versions for which Progent can provide expertise include:
  — RedHat Linux
  — SUSE Linux
  — Debian-GNU
  — Slackware Linux
  — Ubuntu
  

Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, subscription-based services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's top corporations. Progent's ProSight suite of IT management outsourcing services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

• ProSight LAN Watch: Network, Server, and Endpoint Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so all potential problems can be resolved before they can disrupt productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring services.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for monitoring and managing your client-server infrastructure by offering tools for performing common time-consuming jobs. These can include health monitoring, update management, automated repairs, endpoint deployment, backup and recovery, anti-virus defense, remote access, standard and custom scripts, asset inventory, endpoint status reports, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alert to your designated IT management personnel and your assigned Progent technical consultant so that potential issues can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and debug their networking hardware like routers, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing family of in-depth reporting tools designed to work with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has worked with advanced backup product vendors to produce ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and allow transparent backup and rapid restoration of vital files, apps, system images, plus virtual machines. ProSight DPS lets you protect against data loss resulting from equipment breakdown, natural disasters, fire, malware such as ransomware, user error, malicious insiders, or software glitches. Managed services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed backup services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

• ProSight MFA with Cisco Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
  Progent's Duo authentication services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected application and give your password you are requested to verify who you are via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized as this second form of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You can designate multiple verification devices. To find out more about Duo identity authentication services, refer to Duo MFA two-factor authentication services.

• ProSight Shared Help Desk: Outsourced and Shared Call Desk Services
  Progent's Co-managed Help Desk Service provides a seamless extension of your core network support staff. End user interaction with the Service Desk, delivery of technical assistance, problem escalation, ticket generation and tracking, performance metrics, and maintenance of the service database are cohesive whether issues are resolved by your internal support organization, by Progent, or a mix of the two. Your business has unrestricted versatility to expand or shrink your share of technical support work as circumstances demand. Progent provides initial installation and onboarding of the professional services automation (PSA) software as well as workflow documentation, testing and training. For more information about ProSight Co-Managed Support, go to ProSight Co-Managed Call Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

• Patch Management: Software/Firmware Update Management Services
  Progent's managed services for patch management offer organizations of any size a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. In addition to maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on line-of-business initiatives and tasks that derive the highest business value from your information network. Read more about Progent's patch management services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important areas of information technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based remote consulting services include:

• Call Center Expertise
  Progent's Call Center service options for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

  Progent's Call Center consulting support can aid you in establishing an effective new Help Desk Call Center or revamping your existing organization, selecting or customizing Help Desk application software to address the particular demands of your corporation, or providing temporary online personnel to supplement your internal Help Desk group to deal with high-demand situations such as software transitions, mass upgrades, or rolling out brand new applications.

  Progent's Help Desk team of veteran information technology consultants offers your workers in Mission Viejo California fast assistance from a large support resource with extensive experience providing phone help and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk recognition as a significant enabler of company productivity, and Progent's policy is to solve instead of just record technical issues.

• Applications Services: Education, Development, and Problem Solving
  Progent's Applications Consulting Group offers online professional engineering support and education in specific application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for Microsoft applications such as CRM, MS Office Project, Office Word, and Office Excel. For additional information about Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Group.

• Unified and Streamlined Management of Hybrid Cloud Networks
  System Center unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center2, extend or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

• Online IT Infrastructure Monitoring and Reporting Support
  Progent offers businesses in Mission Viejo California remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to suit your business so that your network support is proactive and automated. By detecting potential issues before they evolve into full-scale emergencies, system monitoring can head off stressful and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or networks that incorporate multiple platforms.

Even if your Mission Viejo business works with a local freelance consultant or maintains a full time organization that can deal with ordinary computer issues, Progent's Microsoft certified consultants are available to offer a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to handle unexpected system emergencies or particularly challenging integration projects.

Features of Progent's Online Network Support for Mission Viejo California
Progent's online support, Internet-based repair, system security consulting, and network administration services offer offices in Mission Viejo California unparalleled leverage for your support budget. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk support and network management, Progent's professionals can deliver your business world class IT support while permitting you to eliminate the cost and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's online help services include:

• Immediate Telephone Contact with Microsoft Premier Experts
  Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Mission Viejo California and is also ideal for customers in geographic areas that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a broad selection of Microsoft support utilities, technical databases, and continuing education.

• Per Minute Billing to Minimize Expenses
  Progent offers online support on a per-minute billing plan, so you are charged only for the support you receive. Progent requires no minimum fee for phone service and imposes no ongoing retainer for support services delivered during normal business hours. This saves you from paying big bills for routine fixes.

• Access to Cisco Network Architecture Experts
  Progent's registered experts for Cisco offers help from authorized specialists who have skill in planning, deploying, and managing networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and secure connectivity for wireline and wireless networking.

• Application Experts Team
  Progent's core consulting services include technology integration, Microsoft Exchange consulting, corporate security planning, and shared Help Desk services. Progent's Experts Team offers world-class consulting support in specific business applications. Support offered by the Application Experts Group includes:
  — Microsoft Dynamics GP Consulting and Programming
  — MS Project Training
  — Microsoft Office 365 solutions consulting
  — Office Excel and Office 365 Excel Consulting and Application Development
  — Microsoft Office Word and Microsoft Office 365 Word Help
  — Business Information (BI) Reporting Development and Troubleshooting
  — Microsoft Power BI Consulting Services
  — UNIX, Linux and Solaris Help
  — Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL 2014 Software Development and Debugging
  — Oracle Database Administration and Software Development
  — MySQL Project Management and Software Design
  — Mac Support
  — Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming

  By offering a convenient one-stop resource for IT generalists and application experts, Progent can tailor timely, inexpensive, and thorough information technology solutions that match the specific needs of your business.

• Sophisticated Remote Access Tools
  Protected online access allows Progent's support professionals to observe exactly what your users see. This makes it possible to find fast fixes to problems that could otherwise demand an expensive onsite service call. Cutting-edge online connectivity tools and expert engineers combine to allow Progent to repair most network problems rapidly and economically. Progent is a pioneer in online support and automated system monitoring.

• Compatibility with Mainstream VPN Gateways
  Progent supports secure VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.

• 24x7 Service for High Network Availability
  For offices with vital applications, Progent can provide optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce high network availability.

• Help Desk Services
  Progent's Help Desk outsourcing services are designed specifically for budget-constrained businesses whose workers need instant recourse to a Help Desk service with effective phone support and complete escalation capability.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT experience, refined remote support software, and familiarity with corporate IT enable businesses to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

• Best Practices
  Progent's team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world professional experience, at the forefront of IT service, performing a broad range of technical tasks for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This guarantees that you get not only world-class technical help, but also a support engineer with field-tested methods for using computer knowledge to fix actual IT problems quickly.

• Value Pricing
  Progent's pricing policy is to bill for remote service and in-person visits per minute. As a result, you are charged only for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and requires no retainer for services delivered during normal business hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you won't be forced to permit less critical problems to fester.

• Complete Records of IT Services
  Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered services. Unlike many independent consultants or small support organizations who provide scant documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports sent by every staff member to every client. The practice of detailing and archiving service activity allows more efficient support and avoids a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.

• Remote Network Monitoring with Microsoft Operations Manager
  Progent is one of the only support companies to provide 24x7 system tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive availability disruptions.