Fast Online Help for Mission Viejo IT Networks
For companies in Mission Viejo or anywhere in the state of California, Progent offers remote support for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure problems, plus the assistance of CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic jobs.
Progent's online support engineers offer exceptional value due to the fact that they possess the practical experience and have access to the advanced technology needed to solve most information system issues rapidly. Efficient support reduces immediate expenses since solutions accumulate minimal chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your company saves even more in incidental expenses by reducing or avoiding network downtime and associated losses resulting from business disruption, upset clients, unproductive employees, and de-focused management. Progent's extensive remote consulting expertise is particularly valuable for organizations that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be useful.
Progent's pricing policy for online help is designed to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you are billed only for the support that you receive. In contrast to typical online service firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for billing eliminate scenarios where speedy. minor repairs somehow turn into substantial bills. Progent's penchant for dealing with problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of optimized tools and proven methodologies that ensure the highest level of effectiveness for online help and troubleshooting for computer systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's online support team to communicate with your network remotely without compromising system security.
Progent's proven service database application stores extensive documentation for the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of support rendered to each Progent customer by any Progent consultant. This history of trouble tickets and responses is stored as a readily retrievable proprietary database that permits Progent's remote technical engineers to share their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft make available additional vast technical knowledge bases and permit quick access to vendors' in-house support staff so Progent's remote service specialists are able to find the most efficient solutions in the least time.
Online support services offered by Progent to businesses in Mission Viejo and throughout the state of California include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online support engineers offer computer troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist your company with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2013 design,
Microsoft Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop consulting and support services to assist you company to install, integrate, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services include providing Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure professionals, and validates a consultant's network technology knowledge at the expert level. CCIEs can handle the most challenging issues occurring in network infrastructure design, deployment, management, security, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS network management utilities and developing workarounds or identifying software patches. CCIEs offer exceptional cost-effectiveness since their deep experience permits them to find solutions for problems quickly. In many instances, less experienced engineers can struggle for hours or days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can connect to your computer system via advanced on-line troubleshooting tools in order to perform efficient, secure, and affordable diagnosis and remediation.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Progent's Cisco-qualified CCIEs offer help for the complete line of Cisco's industry-leading selection of connectivity appliances by offering services such as:
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's qualified CISM and CISSP cybersecurity consultants offer a range of system protection services that can bolster the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or help your business to clean up rapidly following a damaging breach. Security consulting services available from Progent include: thorough data security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from malicious assaults; integrating firewalls; establishing safe techniques for off-site and mobile connectivity; protecting your email system against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote support to help organizations of any size connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that utilize on-premises IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent process for restoring services quickly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also allows transparent testing for site recovery, upgrades and fixes and can produce reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online consulting services to address a broad range of computer technologies such as system infrastructure, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified management in environments that combine Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with migration from older systems to Windows or Linux solutions. Progent's team-oriented methodology for solving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer urgent online assistance diagnosing anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the world's top corporations. The ProSight line of IT management outsourcing services addresses all critical facets of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the complete threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical files, apps and VMs that have become lost or damaged as a result of component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, track, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating complex network management processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that require important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables clients to execute major projects economically and on schedule. Progent's project-based remote consulting services include:
How Your Mission Viejo Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Call Center programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are intended for companies who don't have the budget to build and maintain an internal Help Desk Call Center but who want fast communication with a reliable Help Desk with proficient telephone assistance plus the expertise to escalate the most challenging problems to advanced consultants.
Progent's Call Center consulting support can guide you in creating an efficient new Help Desk or revamping your established organization, selecting or enhancing Help Desk software products to handle the unique needs of your business, or adding temporary phone support staff to reinforce your existing Call Center team to deal with high-demand events such as software migrations, major updates, or installing new business software.
Progent's Call Center staff of veteran information technology professionals gives your customers in Mission Viejo or anywhere in the state of California rapid contact with a large technical support group with substantial background providing phone help and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk perception as a major enabler of company efficiency, and Progent's policy is to resolve rather than simply record technical issues.
- Applications Support: Education, Programming, and Integration
Progent's Applications Experts Team offers remote professional consulting expertise and training in key application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's consulting, custom development, and training services, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Mission Viejo, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your business so that your IT support is proactive and automated. By exposing possible issues before they grow into network outages, system monitoring can ward off disruptive and expensive service breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks powered by a variety of OS platforms.
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Mission Viejo or anywhere in the state of California, Progent's online computer support engineers can provide effective and cost-effective IT help the instant your company needs it. More than 15 years of offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to repair network problems rapidly while avoiding the expense and lost productivity that comes with in-person support visits.
Even if your Mission Viejo organization has a local independent support technician or employs an in-house IT staff that can deal with common computer issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the knowledge to solve sudden system crises or particularly complicated integration projects.
Benefits of Progent's IT Support for Offices in Mission Viejo
Progent's online support services enable your Mission Viejo business to experience the advantages of timely, enterprise-class IT support without the cost of managing an in-house IT organization. Your information system will derive added strategic value by becoming more reliable, efficient, and secure. Benefits to your company include:
- Seamless remote expansion of your local IT resources
With most organizations in Mission Viejo and throughout California, nearby computer support providers, whether represented by independent consultants or a full-time IT staff, can deal with typical technical issues. On the other hand, IT crises can strike when your regular resources are too busy or absent, and some trouble may involve IT products that is beyond the scope of your usual support technicians. In these situations, Progent's online support experts provide a convenient, fast, and economical way to augment your local help and to convey useful knowledge to improve your ability to resolve future issues in-house.
- Reduced Reliance on Freelance Consultants
For IT support, smaller organizations commonly depend on independent freelance consultants. Although independent service people have smaller overhead than larger consulting companies and can often charge marginally less, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the lack of reserve personnel may force your company to go without help during an IT crisis. As your network expands, network unavailability and problems with vital software are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a dependable source of backup service experts to make sure your network stays up and running.
- Build a Solid Foundation for Smooth Growth
Organizations often start with an information architecture created on a shoestring budget. Without a strong infrastructure, band-aid repairs can get piled onto a weak foundation. As a company grows, reliability and expandability problems can impede the success of the business. These badly designed environments require proper analysis, smart strategic planning, and wide technical expertise to upgrade to a system architecture that can provide the stable foundation to handle critical business requirements and facilitate downstream expansion.
- Work with Problem Solvers Rather Than Product Resellers
Smaller organizations require advice and technical training to navigate through an increasingly complicated array of product alternatives capable of promoting business growth and enhancing productivity. Businesses hardly need a network consultant who is motivated to resell a certain vendor's technology. Network support and product selling can result in a situation where the recommended
solution is designed around a predetermined product rather than the genuine needs of a business. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to align technical consulting with the best interests of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical experience, fine tuned support tools, and understanding of corporate IT allow companies to escape the pitfalls of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Start Receiving Online Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, at the forefront of IT support, performing a wide range of IT tasks for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support staff. This ensures that you get not only world-class IT skills, but also a support engineer with field-tested methods for using technical knowledge to solve actual network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site help per minute. Consequently, you pay just for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no startup charge and requires no retainer for services provided during normal working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick fixes so you won't be tempted to permit less critical problems to fester.
- Complete Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or small support firms who provide minimal documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports sent by every staff member to each customer. The discipline of detailing and archiving service records results in more efficient service and eliminates a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release vital service information.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock system tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, network monitoring can save your IT network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.