Fast and Affordable Online Help for Mission Viejo Computer Networks
For companies in Mission Viejo or anywhere in California, Progent provides remote technical support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle complex networking problems, plus the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and diagnostic issues.
Progent's online support experts provide exceptional value because they have the practical experience and are equipped with the advanced technology required to resolve most network issues rapidly. Efficient support reduces immediate expenses since service calls use up minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your company saves even more with incidental costs by minimizing or eliminating network downtime and related losses due to business disruption, upset clients, idle workers, and de-focused management. Progent's extensive remote technical support expertise is particularly valuable for businesses that are dependent on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.
Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the support that you actually get. In contrast to typical remote support companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and clean model for billing prevent scenarios where fast solutions manage to turn into substantial bills. Progent's penchant for dealing with problems efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized technologies and field-tested processes which promote the maximum level of effectiveness for remote technical support and repair for information systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's remote service group to link to your system without violating corporate security.
Progent's sophisticated service database application includes extensive histories of the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of all help rendered to each Progent customer by any Progent consultant. This history of issues and resolutions is organized as a readily retrievable proprietary database that allows Progent's online technical experts to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and working relationships with major industry leaders such as Cisco and Microsoft make available additional vast technical databases and allow quick access to vendors' internal support staff with the result that Progent's online consulting specialists can determine optimal resolutions promptly.
Remote services available from Progent to customers in Mission Viejo and anywhere in the state of California include:
Authorized Windows Expertise
Progent's Microsoft-expert online support engineers can deliver computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration support, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of affordable PC desktop support services to help your business to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking professionals, and indicates a person's networking knowledge at the master level. Cisco-qualified CCIEs know how to deal with the most difficult problems encountered in network infrastructure design, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or identifying software patches. Cisco qualified CCIEs represent an excellent value since their deep expertise permits them to resolve problems rapidly. In typical instances, less seasoned consultants can wrestle for hours or days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can communicate with your computer system by means of the latest on-line support technology in order to provide fast, secure, and affordable diagnosis and repair.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County
Progent's Cisco CCIEs can provide consulting for all of Cisco's popular selection of connectivity products. Cisco networking expertise provided by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Cisco Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless access point planning and configuration, Aironet APs engineering expertise, Cisco WiFi controllers consulting, Cisco VPN and Network Security Consulting services, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of system protection solutions that can improve the immunity of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or assist your business to recuperate quickly following a damaging penetration. Security solutions available from Progent include: in depth network security and compliance evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; quick cleanup after virus and worm assaults; installing firewalls; designing secure mechanisms for off-site and mobile access; defending your messaging system against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support to help companies of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that utilize on-premises IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering services quickly after an outage. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based support services to cover a broad spectrum of computer technologies including system architecture, email systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified administration in environments that include Linux and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux environments. Progent's team-based methodology for solving network problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can offer urgent online help resolving anomalies affecting UNIX/Linux systems powered by popular variants of UNIX including:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key areas of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the entire malware attack progression including protection, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so that any looming issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for contract IT projects. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these special fields of information technology allows clients to execute major initiatives within budget and on time. Progent's project-based remote consulting services include:
How Your Mission Viejo Company Can Contact Progent's Online Service Professionals
Call Center Expertise
Progent's Call Center support programs for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Call Center or improving your established organization, selecting or enhancing Help Desk application software to address the special requirements of your corporation, or providing temporary phone support personnel to reinforce your existing Help Desk group to deal with unusually busy scenarios such as software transitions, mass upgrades, or rolling out new applications.
Progent's Call Center staff of seasoned network professionals provides your computer users in Mission Viejo or anywhere in the state of California immediate assistance from an effective support resource with substantial experience providing phone support and remote repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center the reputation as a key driver of company success, and Progent's target is to resolve instead of merely annotate IT problems.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting Team can supply phone-based professional consulting support and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, custom development, and education services, refer to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Mission Viejo, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your business so your IT maintenance is proactive rather than reactive. By exposing possible trouble spots before they grow into crashes, proactive monitoring can ward off disruptive and expensive network crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or environments that support a variety of OS platforms.
To get in touch with Progent about emergency online help with Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Mission Viejo or throughout the state of California, Progent's phone-based network support specialists can provide effective and cost-effective system support the instant your organization needs it. Long experience delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to repair computer problems rapidly while eliminating the expense and lost productivity that comes with in-person service calls.
Even if your Mission Viejo office works with a regular independent support technician or maintains a full time IT staff that know how to deal with typical network problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to resolve unexpected system crises or particularly complex integration projects.
Features of Progent's Online Computer Services for Mission Viejo
Progent's phone support, remote repair, system security expertise, and system management services offer offices in Mission Viejo or anywhere in the state of California the greatest leverage for your support budget. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk call center services and system management, Progent's experts can deliver your business enterprise-level network support while allowing you to avoid the expense and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to companies in Mission Viejo and is also ideal for customers in geographic areas of California that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a broad selection of Microsoft support utilities, service databases, and continuing training.
- By the Minute Rates to Minimize Expenses
Progent offers remote support on a minute-by-minute billing plan, so you are charged only for the support you use. Progent has no minimum fee for phone support and asks for no ongoing retainer for services delivered during normal business hours. This protects you from paying big bills for routine fixes.
- Access to Cisco Network Architecture Specialists
Progent's certified experts for Cisco can provide help from authorized professionals who have experience in planning, implementing, and managing networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's core support services include system integration, MS Exchange consulting, corporate security planning, and shared Help Desk services. Progent's Experts Team can provide in-depth consulting expertise in critical business applications. Support available from the Application Experts Team includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
BI Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and SQL Server 2014 Application Development and Debugging
Oracle Project Management and Application Programming
MySQL DBA Services and Application Programming
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a convenient centralized source for network generalists and specialists, Progent can tailor fast, affordable, and comprehensive information technology solutions that align with the special needs of your company.
- State of the Art Online Access Software
Secure remote access allows Progent's support professionals to observe exactly what your users see. This makes it easier to produce fast fixes to issues that might otherwise demand an expensive personal visit. Effective remote access tools and experienced technicians together enable Progent to resolve most IT problems quickly and economically. Progent is an industry leader in online troubleshooting and automated system tracking.
- Compatibility with Popular VPN Products
Progent can provide secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24x7 Support for High Network Uptime
For companies with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are intended especially for budget-conscious offices whose workers require instant access to a Help Desk Call Center with expert phone support and full escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical background, refined support software, and understanding of corporate IT enable companies to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Begin Getting Online Computer Help from Progent?
- Certified Expertise in Microsoft's Entire Family of Servers
Progent can provide in-depth support for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support services, Windows Server 2008 expertise, Windows 2003 upgrades, Microsoft Exchange 2019 Server deployment, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits by the minute. Consequently, you are charged just for delivered services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and asks no retainer for support services delivered during normal working hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick repairs so you will not be forced to permit less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports transmitted by each staff member to every client. The practice of detailing and organizing service records allows more efficient service and avoids a variety of typical problems such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can keep your IT network from painful and costly availability losses.
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.