Immediate Remote Support for Mission Viejo California Computer Systems
Fast Phone Support for Mission Viejo NetworksFor companies located in Mission Viejo California, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle challenging infrastructure issues, as well as the assistance of CISSP-qualified security experts to help with advanced security design and diagnostic jobs.

Progent's remote technical support experts provide excellent leverage because they possess the practical experience and have access to the advanced technology necessary to resolve the majority of network problems rapidly. Efficient support lowers immediate costs since solutions accumulate fewer chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization benefits even more in incidental costs by reducing or avoiding network outages and related losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's extensive remote technical support experience is especially helpful for businesses that rely on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.

Progent's billing model for online support is designed to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are charged just for the services that you receive. In contrast to typical online service organizations, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and clean policy for billing avoid scenarios where quick solutions manage to turn into big tabs. Progent's penchant for solving problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of optimized technologies and field-tested methodologies that promote the highest degree of effectiveness for online help and repair for computer networks of any size. Progent provides secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's remote service group to interface to your system remotely without compromising system security.

Progent's sophisticated customer support database application maintains thorough records describing all service that Progent's customers have received. Progent's team service personnel have access to the history of services rendered to every Progent customer by any Progent consultant. This history of issues and repairs is structured as an easily retrievable support database that permits Progent's online support engineers to communicate their knowledge company-wide to make sure that the value of Progent's support services improves over time. Progent's advanced accreditations and working associations with important industry leaders such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit priority access to vendors' in-house support staff so Progent's online consulting experts are able to find the most efficient resolutions quickly.

Online technical services provided by Progent to customers in Mission Viejo California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services designed to enable small and medium-size organizations to utilize the same advanced IT solutions deployed by some of the industry's top corporations. The ProSight line of IT management outsourcing services addresses all critical aspects of modern networking such as email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver centralized management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special fields of computer technology allows customers to execute critical initiatives within budget and on time. Progent's special remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk service options for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex issues.

    Progent's Help Desk Call Center consulting support can support you in creating an efficient new Help Desk or enhancing your existing one, selecting or modifying Call Center software to address the unique requirements of your company, or adding occasional phone support personnel to reinforce your in-house Call Center resources to handle demanding scenarios like software transitions, mass updates, or rolling out new applications.

    Progent's Call Center staff of seasoned network consultants provides your clients in Mission Viejo California quick communication with a dependable technical support group with extensive background delivering phone help and remote repair service for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a significant contributor to company productivity, and Progent's aim is to resolve instead of merely record IT problems.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts Team can supply online advanced consulting support and training in specific application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, programming, and education services, see Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Mission Viejo California remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your business so that your IT support is proactive and automated. By anticipating looming problems before they evolve into full-scale emergencies, proactive monitoring can head off inconvenient and expensive service breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments that incorporate a mix of platforms.
How Your Mission Viejo Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent. For businesses and startups in Mission Viejo California, Progent's phone-based network support specialists are ready to provide expert and economical IT support the instant your organization requires it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online access technology to solve IT problems quickly while avoiding the expense and lost productivity associated with in-person support visits.

Even if your Mission Viejo business relies on a local independent support technician or employs an in-house organization that know how to deal with day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the expertise to address sudden network crises or especially complicated integration projects.

Features of Progent's Remote Network Support for Mission Viejo California
Progent's online help, Internet-based troubleshooting, system security consulting, and network management services give offices in Mission Viejo California unparalleled leverage for your support investment. Whether you need occasional phone help and remote troubleshooting or full-time Help Desk call center support and network management, Progent's professionals can deliver your organization enterprise-level IT support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT expertise, refined remote support tools, and understanding of corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry experience, at the forefront of IT service, executing a broad variety of technical tasks for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support staff. This means that you get not only expert IT help, but also a consultant with proven approaches for using computer knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises help by the minute. Consequently, you owe only for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for services provided during normal business hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you won't be tempted to allow minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Companies who work with familiar freelance consultants or who maintain in-house support personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, secure, and productive.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing potential issues before they result in downtime, system monitoring can save your IT network from stressful and expensive availability disruptions.
How Does My Business Start Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.



An index of content::

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    Immediate System Center 2016 and Hyper-V Integration Remote Support

    Small to mid-sized businesses can now get all the benefits of Operations Manager and in addition have quick access to Progentís Microsoft Premier network consulting experts. With Progent's economically priced network support packages, small and midsize businesses can choose a basic Microsoft System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager to offer small business information systems enterprise-class availability, security, and productivity.

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    Progent's pricing model is to bill for phone support and in-person visits per minute. Consequently, you are charged just for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no startup charge and asks no retainer for services delivered during regular business hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you won't be forced to permit simple problems to fester.

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