Fast and Affordable Online Help for Mission Viejo Computer Networks
Fast Remote Technical Support for Mission Viejo NetworksFor companies in Mission Viejo or anywhere in California, Progent provides remote technical support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle complex networking problems, plus the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and diagnostic issues.

Progent's online support experts provide exceptional value because they have the practical experience and are equipped with the advanced technology required to resolve most network issues rapidly. Efficient support reduces immediate expenses since service calls use up minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your company saves even more with incidental costs by minimizing or eliminating network downtime and related losses due to business disruption, upset clients, idle workers, and de-focused management. Progent's extensive remote technical support expertise is particularly valuable for businesses that are dependent on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.

Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the support that you actually get. In contrast to typical remote support companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and clean model for billing prevent scenarios where fast solutions manage to turn into substantial bills. Progent's penchant for dealing with problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized technologies and field-tested processes which promote the maximum level of effectiveness for remote technical support and repair for information systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's remote service group to link to your system without violating corporate security.

Progent's sophisticated service database application includes extensive histories of the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of all help rendered to each Progent customer by any Progent consultant. This history of issues and resolutions is organized as a readily retrievable proprietary database that allows Progent's online technical experts to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and working relationships with major industry leaders such as Cisco and Microsoft make available additional vast technical databases and allow quick access to vendors' internal support staff with the result that Progent's online consulting specialists can determine optimal resolutions promptly.

Remote services available from Progent to customers in Mission Viejo and anywhere in the state of California include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key areas of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the entire malware attack progression including protection, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so that any looming issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for contract IT projects. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these special fields of information technology allows clients to execute major initiatives within budget and on time. Progent's project-based remote consulting services include:

  • Call Center Expertise
    Progent's Call Center support programs for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Call Center or improving your established organization, selecting or enhancing Help Desk application software to address the special requirements of your corporation, or providing temporary phone support personnel to reinforce your existing Help Desk group to deal with unusually busy scenarios such as software transitions, mass upgrades, or rolling out new applications.

    Progent's Call Center staff of seasoned network professionals provides your computer users in Mission Viejo or anywhere in the state of California immediate assistance from an effective support resource with substantial experience providing phone support and remote repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center the reputation as a key driver of company success, and Progent's target is to resolve instead of merely annotate IT problems.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting Team can supply phone-based professional consulting support and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, custom development, and education services, refer to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Mission Viejo, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your business so your IT maintenance is proactive rather than reactive. By exposing possible trouble spots before they grow into crashes, proactive monitoring can ward off disruptive and expensive network crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or environments that support a variety of OS platforms.
How Your Mission Viejo Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online help with Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent. For offices and new businesses in Mission Viejo or throughout the state of California, Progent's phone-based network support specialists can provide effective and cost-effective system support the instant your organization needs it. Long experience delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to repair computer problems rapidly while eliminating the expense and lost productivity that comes with in-person service calls.

Even if your Mission Viejo office works with a regular independent support technician or maintains a full time IT staff that know how to deal with typical network problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to resolve unexpected system crises or particularly complex integration projects.

Features of Progent's Online Computer Services for Mission Viejo
Progent's phone support, remote repair, system security expertise, and system management services offer offices in Mission Viejo or anywhere in the state of California the greatest leverage for your support budget. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk call center services and system management, Progent's experts can deliver your business enterprise-level network support while allowing you to avoid the expense and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's online help services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical background, refined support software, and understanding of corporate IT enable companies to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

How Does Our Company Begin Getting Online Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.

An index of content::

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    Microsoft Systems Management Server 2003 provides extra functionality for change and configuration management of Windows-based networks through introducing Feature Packs. Feature Packs lower the net administrative costs of managing and configuring software products by making it easier to install system images, manage mobile computers, and run management utilities. In addition to advising you about ways to save management costs by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and perform IT tasks involving processes that Feature Packs are designed to streamline. Progent's adoption and update services can minimize spending and reduce business disruption as you transition to new operating systems and applications. Progent's wireless engineers can show you how to develop sensible processes and standards to manage handheld computers and smart mobile communication devices so your field force stays productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can help you design a security strategy that incorporates policies, procedures and technologies to keep your IT computer system protected.

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    Progent's seasoned solution designers and software developers can assist your company to create enhancements to Microsoft GP that support the unique requirement of your organization without losing the benefits of seamless Windows integration and connectivity. Progent can also offer help with a range of software development tools that can be used to build integrations with Microsoft Dynamics GP/Great Plains. These integration tools include Dexterity, Modifier with VBA, Visual Studio for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.

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    Before Progentís Microsoft Operations Manager solution, system issues were handled reactively, after workers were impacted by them. With the help of proactive, automated warnings and trend reports created by MOM, Progent is now able to fix server troubles before they becomes serious enough to impact network availability. Because of Microsoft Operations Manager, Progent can deal with incipient problems before customers are aware that the problems are there. Progent offers help for MOM 2005 and MOM 2000 to provide small business IT systems enterprise-class availability, security and productivity.

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    Progent's expert support team can help you design and deploy an efficient in-place Exchange Server 2007 upgrade plan that avoids network disruption, simplifies long-term service requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multi-server or multi-site migrations, Progent offers the experience to complete your project rapidly and affordably. Progent's Microsoft Exchange Server 2007 help, repair, and consulting offerings include assistance with the integration of outside vendor add-ons to Microsoft Exchange 2007 Server and the design of unified messaging solutions powered by Exchange 2007 Server.

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    For answers to frequent questions concerning being employed by Progent, refer to Consulting at Progent FAQs.

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    Progent's expert support team can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 migration plan that minimizes network downtime, simplifies ongoing support requirements, and makes your Exchange 2007 Server easy to administer. For complicated multi-server or multi-site upgrades, Progent offers the background to finish your project quickly and economically. Progent's Exchange Server 2007 help, repair, and consulting offerings include assistance with the integration of outside vendor add-ons to Microsoft Exchange Server 2007 that are in keeping with your business needs.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall.

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    Microsoft Windows Enterprise Directory demands extensive field experience to integrate optimally across an enterprise. Progentís Microsoft Premier engineers are experienced in designing, integrating, and maintaining sophisticated Enterprise AD installations. Progentís areas of proven competence with Microsoft Windows Active Directory include replication issues, multi-domain partition configurations, correcting corrupted AD objects, cleaning up residual legacy version configuration objects in online Active Directory environments, and repair of unsuccessful configurations of AD and AD-integrated applications.

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    Progent's ProSight Email Guard uses the technology of top data security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall.

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    Progent's Standard Help Desk Services provide a comprehensive service desk solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Help Desk services are offered at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle the most issues.

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    Progent offers clients the services of consultants who have earned some of the computer industry's most prized credentials. Progent believes that clients have the right to be sure that their IT service providers have formal testing as well as extensive practical backgrounds so that Progent's clients can engage Progent's support with confidence. Often, vendor credentials such as the Cisco Certified Internetwork Experts (CCIE) brings privileges for significantly better vendor help than is available to non-certified consultants, allowing Progent to offer customers a better class of IT service. In addition, recognized certifications such as CISA or ISSAP for IT security can help corporate customers to show compliance with regulatory requirements by using the assistance of accredited IT professionals.

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    Progent has been delivering SharePoint consulting services since the first SharePoint product was released more than a a dozen years, and Progent has the scope of technical know-how to assist organizations of any size to plan and implement a SharePoint Server 2013 installation and develop SharePoint 2013 applications that bring significant business benefit to your information network. Progent's Microsoft-certified consultants can assist you to assess the business advantages of upgrading to SharePoint 2013 or SharePoint Online from legacy releases of SharePoint or from a different collaboration environment; decide if an on-premises, online or hybrid configuration is most sensible for your busi9ness; and select the most appropriate version of SharePoint 2013 for your purposes. Progent can provide full project management services or can assist in individual tasks associated with your SharePoint 2013 deployment.

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    Server growth wreaks havoc on network budgets and management resources. Server reduction through a virtual architecture promises lower total cost of ownership of hardware and quicker ROI, more efficient use of servers, simplified operations, increased network uptime, and easier management. Common uses for virtual machines include resource consolidation, economical platforms for mission-critical legacy software running on obsolete operating systems, and inexpensive quarantine of program development or evaluation systems from production systems.

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    Progent's Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center is available for piloting mission-critical applications, developing efficient migration methodologies, assessing and tuning performance, designing or verifying business continuity solutions, resolving compatibility problems, and building training systems for the latest technologies. For Progent customers who lack adequate internal resources to configure proper pilot systems, Progent's Test and Training Lab cuts capital outlay and engineering risk and helps keep vital IT initiatives on schedule.

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    Microsoft Office for Mac allows Apple Macintosh users to run the industry's most familiar business programs. Progent's Apple-certified Macintosh consultants can help you set up Mac Office on a multi-vendor network combining Apple OS X and Windows-powered platforms so that Macintosh users can access the new capabilities of Microsoft Word, Excel, PowerPoint and Entourage in order to share information and system resources with co-workers who run Microsoft Windows. Progent's engineers have expertise with both Mac and Windows platforms and can support networks that combine Apple Macintosh with Microsoft Windows systems with complete resource sharing, or networks which intentionally restrict collaboration between Apple Mac and Windows systems.

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    Progentís private cloud hosting service enables small and midsize organizations to run mission-critical applications such as SQL and Exchange Server from a secure Tier III data center facility on fully redundant equipment with offsite backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Data Protection Manager (DPM) for backup replication and restore. Smaller organizations can use Progentís private cloud hosting service to eliminate major capital costs for the acquisition, maintenance, and management of computer equipment and facilities while achieving the highest levels of system reliability and security.

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    Progentís Technical Response Center provides national extended hours remote assistance for computer systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service professionals provide after-hours phone help and remote direct network access to troubleshoot and resolve network problems quickly and affordably. The breadth of technical expertise available from Progent's team of nationwide support professionals makes it possible to escalate even the toughest network issues to qualified specialists as required. For urgent problems, the TRC endeavors to answer your request for support in less than one hour.

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    Progent offers nationwide online phone support and consulting services for businesses that operate Apple macOS and OS X environments or whose IT systems feature a combination of Mac and Microsoft products. Progent's engineers can provide Apple macOS and OS X users a variety of services such as desktop support, upgrading to the most recent edition of macOS from earlier editions of macOS or OS X, plus expertise with Mac applications. Progent's specialists in Apple technology can also help your business with iPhone and iPad support, or migrating to iCloud. Online IT help offers maximum return for your IT dollar by preserving client efficiency and shortening the time billed for computer analysis and repair. Advanced online support utilities and experienced service specialists and consultants combine to enable Progent to handle most IT problems without wasting time and money by going to your site. In most of cases your IT problems can be dealt with by telephone or through a mix of phone support and online connectivity. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISSP and ISSAP certified security professionals to help with the most difficult system problems.

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    Progent's certified Windows Server 2003 consultants can provide computer help and expert consulting for the complete line of Microsoft .NET Enterprise Servers, Microsoft Windows Server 2003, and Windows 2000 Server. Progent's Microsoft Windows Server 2003 migration, integration, update, and support offerings include system design, installation, project management, on-premises and remote network support and repair, Call Center services, expert security services, comprehensive outsourcing, and expert co-sourcing.

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