For small business computer networks located in the state of Mississippi, Progent's Microsoft and Cisco certified consultants can deliver online support and troubleshooting to fix your computer system issues fast and affordably. Progent has developed enterprise-level expertise, sophisticated tools, and support knowledge bases to troubleshoot and resolve network problems without the high cost and delays associated with on-site service dispatches.
If your Mississippi company is located outside of the larger metropolitan areas such as Jackson, Gulfport, Biloxi, or Hattiesburg, your nearby computer network support choices may be limited in technical expertise, or not available during a crisis. This can result in a network environment that is unstable or causing wasted time due to technical problems continuing for too long. Progentís group of network engineers average more than twelve years of real-world industry experience, in the trenches of network support, performing a broad variety of technical tasks for a extensive range of customers. This means you get not just the technical expertise needed for the task, but a consultant with proven methods for applying those skills to assist with efficient network solutions.
Eliminate Dependence on an Individual Freelance Consultant
By creating a relationship with a full-service computer support organization like Progent rather than with an individual freelance consultant, you are assured fast availability of experienced professionals when you require them. You do not have to worry that sickness, training, time off, or conflicting priorities with different clients will cause you to be with no support during an emergency.
Microsoft Virtual Desktop Help
Microsoft's desktop virtualization technologies reduce the effort required for IT managers to set up applications so that they are consistent throughout an entire workforce, provide the ability to manage rights to business information, and enable fast deployment of new or upgraded desktops. With Microsoft Windows Server 2016, the Terminal Services utility has been revamped and renamed Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure (VDI) behind RDS simplifies desktop connectivity, improves performance, strengthens data security, unifies administration, and offers an almost transparent client environment. Progent's desktop virtualization engineers can assist you to evaluate the strategic advantages of Microsoft's desktop virtualization technologies, configure test and on-line deployments, improve your network infrastructure to support virtualized clients effectively, evaluate and remediate security problems, and train your IT administrators to follow best practices to gain a fast ROI from desktop virtualization.
ProSight Active Security Monitoring Next-Generation Endpoint Protection and Ransomware Recovery
The ProSight Active Security Monitoring endpoint protection service incorporates cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn about Progent's entire ProSight suite of low-cost network management outsourcing services for small businesses.
Microsoft Dynamics NAV Consulting
The latest version of Microsoft Dynamics NAV ERP includes powerful innovations including tailored Role Centers, enhanced BI and reporting options, and advanced workflow management. Progent's Microsoft Dynamics NAV ERP professionals can provide custom programming, integration and troubleshooting support to enable you to get the most from Microsoft Dynamics NAV. Progentís consultants can assist you to integrate MS Dynamics NAV to additional services and programs. In addition, Progent can assist your organization to design and analyze databases so you can enhance your understanding of your business, attract more customers, expand your sales campaigns, and form productive partnerships.
Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Support
Progent's Cisco VoIP phone and video IP phone consultants can assist you to configure, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from discontinued Voice over IP products to the newest HD media phones. Progent's consultants can also assist your organization to integrate your IP phones with Cisco Unified Communications Manager, originally branded CallManager, or with Unified Communications Manager Express (CME) to build a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Cisco Unified CM apps such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent's consultants can provide expertise with all aspects of Cisco IP Phone integration including designing dial plans, resolving IP phone registration issues, configuring SIP PSTN trunks and CUBE session border controllers, installing ISR G2 routers with CUBE VoIP networking support, and designing UCS server clustering and Cisco SRST systems for survivability.
Android Phone and Tablet Integration
Progent's Android smartphone integration consulting services have extensive experience delivering remote and on-premises assistance for businesses of all sizes who need to integrate Android phones and tablets into their information networks so that users can communicate and collaborate while on the go. Progent offers the breadth of skills to solve technical issues that span multiple vendors and that represent a mix of older and current information technology. Progent provides budget-friendly online technical support to help you with any facet of designing, deploying, managing and maintaining your BYOD environment. Progent can provide occasional support to help you to resolve especially challenging technical issues, or Progent can provide outsourced or co-sourced project management services to help you finish strategic network projects on schedule and on budget. Progent can assist with on-premises, cloud-centric, or hybrid networks and can provide support for operating systems, applications, management tools and hardware infrastructure. Progent also offers specialized group or individual training sessions to show you how to manage and use Android phones efficiently.
Planning and Migration Consulting Support for SharePoint Server 2013
Progent has been providing SharePoint consulting services since the initial product was published over a a dozen years, and Progent has the breadth and depth of technical knowledge to help businesses of any size to design and carry out a SharePoint Server 2013 deployment and develop SharePoint 2013 applications that add substantial business value to your information network. Progent's Microsoft-certified consultants can assist your company to assess the business advantages of upgrading to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from another collaboration environment; determine whether an on-premises, Cloud-based or hybrid deployment is most sensible for your busi9ness; and select the right edition of SharePoint 2013 for your applications. Progent offers comprehensive project management services or can help in individual tasks associated with your SharePoint 2013 deployment.
Simple Sign-on and Pricing Structure
Progent's simple per-minute billing model requires no complex contracts, retainers or hidden fees. Many other companies have minimum billable time or other extra charges that drive up support costs. For remote support from Progent during regular business hours, you only pay for the time spent resolving your problem. If it only requires ten minutes to fix your problem, then you are only billed for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you pay only for the time when Progent's expert is actually on premises solving your problems. Just Progent's value priced by-the-minute rate. For urgent same-day onsite service calls, you might be billed for our consultant's travel time, but never a higher emergency rate. Since Progent maintains a large pool of engineers located throughout the entire service territory, an available engineer is usually near to help. Progent can in addition dispatch on-premises service to most zip codes in the U.S. within 24 hours of receiving a service request. Progent's online support group has delivered help to small companies in every state in the U.S (Refer to Progent's customer testimonials.)
Online Support for Microsoft Windows Server 2008 R2
The complexity and versatility of Windows Server 2008 requires an information technology expert with hands-on experience and diverse knowledge in architecting and deploying cohesive and comprehensive business information networks. The experience of Progent's certified Windows Server 2008 consultants, averaging over 10 years of background supporting Microsoft-based technology, helps insure your success in maintaining and managing your Windows Server 2008 R2 environment. Progent's certified Windows Server 2012 R2 consulting experts can also help you to assess the advantages of migrating from Microsoft Windows 2008 to Windows Server 2012 R2 or later. If you are considering creating a hybrid architecture that integrates on-premises systems with public cloud services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions.
Web Development Consulting
If you want to revamp your company Web site, create internal Webs for applications such as HR or employee training, build a powerful Web presence for a new business, or build enterprise-class, data-driven web applications, Progent can provide talented and experienced web architects and developers. Progent's experts can also help your company to host your web environment by building and maintaining a secure, dependable server and connectivity environment featuring remote and mobile access. Services offered by Progent's Experts Team include web Site design, web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 training for leading web development platforms. For database-intensive web applications, Progent offers the services of Microsoft SQL Server developers, Oracle programmers and DBAs, and MySQL consultants.
Consulting and Support Expertise for SCOM 2012
Progent's Microsoft-certified System Center 2012 Operations Manager (SCOM 2012) consulting experts have over 10 years of experience planning, deploying, optimizing and troubleshooting Microsoft SCOM environments and can provide organizations of all sizes expert online or onsite consulting support for System Center 2012 Operations Manager. Progent can assist your company to design an architecture for SCOM 2012 servers that delivers the responsiveness and availability required to monitor your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent can also assist you to import and set up System Center 2012 Operations Manager management packs based on leading practices for tracking network fabric as well as Microsoft and 3rd-party apps and services. Also, Progent can provide responsive remote or onsite technical support to help you to remediate serious problems uncovered by System Center 2012 Operations Manager. Progent also offers System Center 2016 Operations Manager expertise to assist you to migrate efficiently from Operations Manager 2016 to SCOM 2016.
Data Backup and Recovery Consultants
Progent's data backup consultants offer help for a wide range of products and technologies that deliver solutions for protecting Microsoft Windows, Mac, and Linux/UNIX servers and workstations as well as notebooks and smartphones. Progent can help you with all major data protection platforms by delivering services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite solutions. Progent also offers support for Acronis, Mozy, Retrospect, Apple Time Machine, Symantec Backup Exec, BackupAssist, CrashPlan, and Solaris FLARs. For enterprises, Progent can provide VMware Site Recovery Manager (SRM) consulting. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and medium-sized businesses as an affordable and fully managed solution for secure backup and disaster recovery (BDR).
Responsiveness of Progent's Technical Response Center for Remote Support
Progent's Technical Response Center (TRC) is committed to delivering the best level of online network support services possible for both urgent as well as standard issues. For urgent issues that impact multiple workers, key people, or a line-of-business application, the TRC will respond in one hour or less. For non-critical problems, the TRC will in two hours or less. Regardless of criticality, your ticket will be created quickly and correctly, You will receive an acknowledgement from the trouble ticket system, and the TRC will check with you regarding each corrected problem to verify you are comfortable with the results and willing to close out the trouble ticket. Find out more details concerning Progent's TRC Customer Commitment.
Altaro VM Backup Software for Data Protection and Disaster Recovery
Altaro VM Backup software provides small and mid-size organizations a reliable and affordable platform for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud architectures and also enables low-cost cloud backup to Azure Block Blob storage. Headline features include industry-leading inline deduplication to cut backup storage needs, Continuous Data Protection with backup spacing as little as five minutes for minimizing your exposure to data loss, military-grade encryption, granular recovery capability for specific files and emails, support for Windows Server CSV and vCenter for handling large-scale environments, and support for Volume Shadow Copy Service (VSS) to back up live virtual machines without downtime. Progent is a certified Altaro partner and offers a wide range of consulting services to help you to design, deploy, optimize and troubleshoot a backup/restore system powered by Altaro VM Backup software. To read more, visit Altaro VM Backup Consulting Services.
Ransomware Removal and Recovery Consulting
Progent can provide the help of experienced ransomware recovery consultants with the knowledge to rebuild an environment that has suffered an attack by a ransomware virus such as Ryuk, WannaCry, NotPetya, or MongoLock. To find out more, visit ransomware cleanup and restoration consulting.
Get in Touch with a Progent Network Consultant
To see how to get in touch with a Progent network support expert for remote or onsite support in , call 1-800-993-9400 or go to Online Computer Support.