For small office computer networks located throughout the state ofMississippi, Progent's Microsoft certified technical team members can provide remote phone assistance and remote troubleshooting to resolve your computer network issues fast and cost effectively. Progent has acquired top-notch skills, sophisticated tools, and support databases to diagnose and repair IT problems without the cost and time delays normally associated with in-person technical service calls.
If yourMississippiorganization is situated outside of the larger metro areas such asJackson, Gulfport, Biloxi, or Hattiesburg, your nearby computer support options may be limited in technical expertise, or unavailable during a crisis. This results in a network that is unusable or causing wasted time due to technical problems continuing for too long. Progentís group of expert network professionals average more than ten years of real-world industry experience, in the trenches of computer network support, performing a extensive variety of technical projects for a broad range of clients. This means you obtain not just the technical know how needed for the job, but a consultant with field proven methods for applying that expertise to deliver excellent network solutions.
Progent is a Certified Microsoft Partner
Since Progent is a Certified Partner for Microsoft, each Progent engineer has access to the technical and educational resources needed to deliver the best information technology help available. Progent's IT outsourcing, Help Desk Call Center, Office 365 integration support, and software programming services allow small business customers to take advantage of the wide range of skills associated with the IT departments of big organizations without the high expense and distraction of maintaining a self-sufficient in-house network group.
GIAC-certified Information Assurance Consultants
GIAC information assurance certification was established in 1999 to validate the knowledge of IT security professionals. GIAC accreditations are acknowledged by businesses and institutions throughout the world including and the United States National Security Agency. Progent's GIAC-certified information assurance specialists can provide support for all of the security capabilities covered within GIAC accreditation including auditing network security mechanisms, event handling, traffic analysis, web application security and security information and event management (SIEM) solutions.
Consulting and Support Services for System Center 2012 Virtual Machine Manager
Progent's SCVMM 2012 consultants can help businesses of all sizes to adhere to leading practices to set up SCVMM 2012 hosts and host groups, networking, storage, and libraries; design, implement, and manage private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for comprehensive monitoring and reporting. Progent can assist your company to upgrade from a legacy version of SCVMM or from a third-party virtualization management platform, and Progent can show you how you to enhance and troubleshoot your current SCVMM 2012 environment so you realize maximum business value. Progent also offers Virtual Machine Manager 2016 migration consulting to help you to plan and execute an efficient migration from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 so you can benefit from new assurance features, high availability VMM storage options, and other enhancements.
Planning and Configuration Support for Cisco's Meraki Cloud-managed Wi-Fi APs
Progent's Cisco Meraki wireless access point consultants provide remote and on-premises support to assist organizations of all sizes to plan, deploy, manage, upgrade or debug Wi-Fi systems that utilize Cisco Meraki cloud-managed APs. Progent can assist you to set up and support Meraki-based Wi-Fi networks for sites that range from a telecommuter's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology including switches, routers and firewalls to create a cohesive ecosystem that provides the same access, performance, security, ease of management and availability for wired and Wi-Fi clients regardless of their location or device. (See Meraki switches consulting and troubleshooting services.)
SonicWall Firewall Integration Consulting Services
Progent's SonicWall firewall experts can help you deploy, manage, and troubleshoot SonicWall firewall/VPN appliances including the newer SonicWall TZ, NSa and NSsp families of firewalls and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISM and GIAC-certified network security experts can help you incorporate SonicWall security gateways into a complete security solution and design security into your business practices. To learn more, see SonicWall-certified firewall integration consultants.
Cisco Small Business WiFi Access Points System Design and Troubleshooting
Cisco's Small Business 100, 300 and 500 series of access points are Linux-powered devices designed as value-priced wireless APs for light workloads. Progent's Cisco CCIE wireless network infrastructure experts can provide online or onsite integration and debugging services to help your organization to plan, implement, upgrade, tune, administer and troubleshoot Cisco Small Business Wi-Fi AP deployments of any size or topology. For details about Progent's support for current and legacy Cisco Small Business family of wireless APs, see Cisco Small Business wireless APs system design and troubleshooting.
ProSight DPS Managed Backup
Progent's ProSight Data Protection Services cloud backup and disaster recovery offers small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Learn about Progent's complete ProSight portfolio of low-cost network management outsourcing services for small and mid-size businesses.
Progent's Client Testimonials
Progent has provided remote or on-premises technical consulting service to organizations in each state in the U.S. Many of these clients have expressed their appreciation to Progent through testimonials to the high quality of Progent's support staff. Take a look at Progent's client testimonials to see what they say concerning the quality of Progent's consulting services
ProSight WAN Watch Infrastructure Management
Progentís ProSight WAN Watch infrastructure monitoring and management service makes it simple and affordable for smaller organizations to map out, track, enhance and debug their networking appliances such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance bottlenecks. Learn about Progent's entire ProSight portfolio of value-priced managed services for small and medium-size businesses.
Detailed Documentation of Services Provided
Progent produces complete and meaningful documentation of all service activity to make sure customers do not feel like a hostage to their support provider. Progent sends e-mail accounts of support activity immediately after completion of each support task, and also encloses a printed copy along with monthly billings. Comprehensive IT service documentation makes it easier for clients to transfer to a different support organization or assume more service duties internally. Complete service documentation also provides management the information required to determine the value of maintenance services and develop better informed IT budgets.
SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP trunk experts and CUBE configuration experts can help your business to design, integrate, maintain, troubleshoot and enhance Cisco's SIP infrastructure solutions and Cisco's CUBE-connected SIP trunks. Progent can provide affordable remote or onsite expertise to help companies to move efficiently to an advanced unified communications ecosystem that delivers fast return on investment. Progent's certified Microsoft unified communications experts can assist you to configure interfaces between Cisco's CUBE SBC and Microsoft's rich media platforms such as Skype for Business Server and Lync Server for access to a SIP PSTN trunk.
Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants can provide remote or onsite support to help businesses of all sizes to plan, deploy, manage, update or debug Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent offers in-depth expertise for all the technologies that make up creating a cohesive Jabber collaboration solution such as Cisco network devicesand management tools, Microsoft Office 365 applications, Windows and Mac computers, Apple iOS and Android smartphones, SIP interfaces, WiFi networks, security and compliance, cloud computing, immersive telepresence systems, PBX products, disaster recovery preparedness, and the many other components of a modern collaboration ecosystem.
Get in Touch with a Progent Network Support Expert
To find out how to contact a Progent network support expert for online or on-premises expertise, call 1-800-993-9400 or go to Online Network Help.