For business network systems located in the state ofMississippi, Progent's Microsoft and Cisco certified professionals can provide remote phone support and troubleshooting to resolve your network systems issues fast and affordably. Progent has developed world-class skills, software utilities, and support databases to troubleshoot and resolve IT problems while avoiding the cost and time delays associated with on-site technical service dispatches.

If yourMississippismall business is located outside of the larger urban areas such asJackson, Gulfport, Biloxi, or Hattiesburg, your nearby network systems support options may be limited in technical capability, or unavailable during urgent situations. This results in a office network that is unpredictable or causing wasted time due to technical issues going unresolved for too long. Progentís group of seasoned network engineers average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a extensive variety of technical projects for a extensive range of clients. This means you get not just the technical expertise needed for the job, but an expert with proven methods for applying that expertise to provide efficient network solutions.

Power BI Integration Services
Progent's Power BI consultants can help you to design, install, maintain, enhance or troubleshoot your Power BI business analytics solution. Progent can also assist you to prep your target data for Microsoft Power BI visualizations. Progent can assist you implement and administer an on-premises, cloud based, or hybrid network model to run Power BI. For details, see Progent's Power BI integration services.

MySQL Application Programming and Database Administration Consulting
Progent's MySQL software developers and database administrators can provide cost-effective online DBA or application development support and can help businesses of all sizes to configure and manage MySQL in a robust network environment that provides high levels of speed, expandability, and protection. Progent also has proven skill assisting companies port databases from Oracle to MySQL.

Integration Help for Office 365 Apps and Services
Office 365 is Microsoft's expanding suite of productivity apps and cloud services available on a subscription basis. Office 365 apps and cloud services are available in a variety of subscription plans targeted at markets ranging from students and households to global enterprises. Progent offers fast and easy online access to specialists with expertise in Microsoft, macOS, iOS, and Google Android technology. Progent can assist you to evaluate the wealth of subscription options offered with Office 365 and configure your network with Office 365 in a way that delivers maximum business value. Progent's Office 365 integration consultants offer expertise with multi-platform networks that include Windows, macOS, and Linux software. Progent can also assist you to build and maintain hybrid solutions that seamlessly integrate local and cloud resources.

NetApp MetroCluster Disaster Discovery Solutions
NetApp MetroCluster is a disaster recovery software suite that uses failover storage clustering with synchronous replication to provide fast, zero RPO disaster recovery (DR) between sites that are up to 185 miles away from one another. Progent offers the skills of a certified NetApp MetroCluster consultant who can assist you to plan, configure, manage, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster deployment that aligns with your technical needs and budget. Progent can make sure you adhere to leading practices for installing your MetroCluster environment by providing help with procedures such as assigning shelf IDs, determining plexes layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, implementing a tiebreaker, setting up a TCP/IP configuration replication network between your peered clusters, and testing your MetroCluster DR system to show adherence with industry standards and government mandates.

ProSight Active Security Monitoring Next-Generation Endpoint Protection and Ransomware Defense
The ProSight Active Security Monitoring (ASM) endpoint protection (EPP) solution utilizes cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the complete threat lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's complete ProSight series of value-priced managed services for small and medium-size businesses.

Affordable Network Support Solutions
Many small companies utilize poor metrics when shopping for a computer network consultant. Cost per hour is usually not a reliable measure for value. A consultant with insufficient experience can take many times longer to complete the same task than an experienced Information Technology professional. As an example, billing 30% less per hour, but taking three times as long for the same task is not a deal. Even worse, a poorly designed or configured IT infrastructure that is unstable and difficult to administer or expand can cost a business many times over its initial price because of lost productivity. Progent's customer testimonials from satisfied businesses throughout the U.S. confirm the efficiency of Progent's support model and the technical capability of Progent's staff of engineers.

Response Time of Progent's Technical Response Center for Online Computer Support
Progent's Technical Response Center (TRC) is committed to delivering the best quality of online network support possible for both urgent as well as standard problems. For emergency issues that affect many users, vital individuals, or a mission-critical program, the TRC can engage in one hour or less. For standard issues, the TRC will in less than two hours. Under any circumstance, your trouble ticket will be generated promptly and correctly, You will be sent a confirmation from the ticketing system, and the TRC will get in touch with you on each resolved problem to verify you are satisfied with the resolution and willing to close the ticket. Find out more concerning Progent's TRC Customer Commitment.

Extended Hours Remote Technical Support
Progent's low-priced after-hours remote technical support program provides companies round-the-clock availability of remote support from Progent's TRC. Support services offered outside standard business hours include fixing issues with Microsoft server products, MS Windows desktop support, help with MS Office applications, network and system backup and recovery, and fundamental routing and switching help for Cisco networking products.

Exchange 2010 Server Migration Help
Progent's Microsoft-certified Exchange 2010 Server engineers can help you to maintain and troubleshoot your existing Exchange 2010 Server environment or give you access to the expertise of certified Exchange Server 2016 consultants and Exchange Online consultants to help you determine the value of upgrading to a modern version of Exchange that offers fast return on investment by increasing your workers' efficiency, lowering the cost of equipment and support, simplifying administration, and integrating your vital communications technologies.

Altaro VM Backup Solutions for Data Protection and Disaster Recovery
Altaro VM Backup software offers small organizations a reliable and budget-friendly platform for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in local, offsite, distributed, and cloud-hosted environments and also supports low-cost backup to Azure Block Blob storage. Top capabilities include state-of-the-art Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection with backup intervals as low as five minutes for minimizing your Recovery Point Objective, advanced encryption, granular recovery capability for individual files and emails, support for Windows Server Cluster Shared Volumes (CSV) and vCenter for managing large-scale deployments, and support for Volume Shadow Copy Service (VSS) to back up online virtual machines without downtime. Progent is a certified Altaro partner and can provide a broad range of services to assist you to design, deploy, optimize and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup software. To find out more, go to Altaro VM Backup Consulting Services.

Planning and Deployment Support for Microsoft Skype for Business Server
Progent's Microsoft-certified Skype for Business experts offer online and on-premises consulting services for companies of all sizes to evaluate the costs/benefits of upgrading to Microsoft Skype for Business Server or Skype for Business Online from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist you to design a local, cloud-based or hybrid deployment; interface Skype for Business with Microsoft SQL Server, Exchange Server, SharePoint Server and Office or Office 365; configure high-availability mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and integrate third-party communication systems like Cisco Video Interop Server. Progent's certified information security experts can help you to design and validate a security strategy for your Skype for Business solution that is compliant with government and industry standards. Progent can also advise you how to create a hybrid cloud network model that combines on-premises Skype for Business Server with the cloud platforms Skype for Business Online or Microsoft Teams.

Get in Touch with a Progent Computer Support Expert
To find out how you can access a Progent computer support expert for remote or onsite expertise in #(state), call 1-800-993-9400 or go to Online Computer Help.



An index of content::

  • 24-7 Cisco Certified Experts ASA Firewalls with Firepower Technology Consulting Cisco Firepower Firewalls Online Troubleshooting
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    The complexity and integration requirements of Microsoft Windows Servers requires an IT consulting firm with hands-on expertise and in-depth familiarity with planning and building seamless, comprehensive network technology solutions. The experience of Progent's Microsoft-certified consultants, which averages over 10 years supporting Microsoft integration, assures you success configuring Windows Server 2008 and Windows Server 2003 to align optimally with your business goals. Progentís IT support can help you with designing, installing, managing, and supporting Windows Server systems that maximize the productivity of your computer system. Progentís consultants can assist you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows Vista and other clients.

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    For companies that have a combination of Apple Mac and Microsoft Windows desktops, there are two basic alternatives for using Windows-dependent software on an Apple Mac: remote access to an actual Windows computer or local simulation of a Microsoft Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac enables you to connect a Mac to a remote Windows-powered computer to run Windows programs and access system resources. Microsoft's Virtual PC for Mac emulates Windows on a Mac computer so that you are able to run Microsoft Windows software directly. Progent's macOS and Mac OS X technology support experts can help your business to manage these products for running Windows applications on your Macs and can also help your company to assess and configure other products for Microsoft Windows platform emulation.

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    Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable and more secure Active Directory implementation. Both options also provide the ongoing advantages of advanced remote network monitoring and management (RMM) technology. These advantages can include simpler management, improved compliance with data security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime.

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    Progent's Microsoft-certified engineers can help you design, document, carry out, administer, and troubleshoot a network-wide move to 64-bit server and client operating systems and business applications. Progent can help you pilot your 64-bit environment to verify that it supports all of the key 32-bit programs that you want to retain as well as the latest 64-bit editions of applications you wish to run.

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    Progent offers cost-effective online consulting to help businesses to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for scalable cloud storage, and Amazon Glacier for value-priced long-term archiving. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, architectural design and review, pilot testing, deployment, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security. Progent can provide advanced expertise with firewalls and VPN connections and can show you how to create all-cloud or hybrid cloud environments that efficiently incorporate Amazon AWS resources. Progent offers occasional support to assist you to overcome technical roadblocks or Progent can deliver project management outsourcing to help you migrate to the Amazon AWS cloud on time and within budget.

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    Windows 8.1 is engineered to power computers from smart phones and tablets to engineering workstations. An abundance of new and improved features, including its touchscreen support and iconic live tiles GUI, offer a wide selection of advantages for organizations who understand how to exploit them. Progent's Microsoft-certified experts can assist bring your business up the learning curve with Windows 8.1 and show you how to gain maximum competitive advantage from the operating system's various technical enhancements.

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    Progent's company culture will make you a better consultant by improving your information technology knowledge and increasing the satisfaction of your customers. Progent delivers this commitment by recruiting the top consulting experts for you to operate with, providing a state-of-the-art system infrastructure, running specialized application tools to deliver the maximum quality of service, and by streamlining proven business models for finding and maintaining customers.

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    Cisco Unified Communications Manager (CUCM), formerly known as CallManager, is the foundation of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Unified CM Express (CME) provide a location-independent IP-PBX by integrating with unified messaging apps like Cisco Unified CM IM and Presence Service, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent's Cisco-certified consultants can deliver effective and affordable online and on-premises support to help organizations of any size to build and maintain Unified CM environments by providing Unified Communications Manager configuration and technical support consulting services that add maximum productivity. Progent's consultants can help with any aspect of Unified CM setup and debugging in areas such as integrating Cisco VoIP phones and Video phones, reviewing dial plans, setting up SIP connections and PSTN calling, installing ISR routers with CUBE support, creating UCS server failover systems for high availability, capacity planning, and integration with Exchange Server and Skype for Business.

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    Remote 24x7 monitoring, automated alerts, and actionable reports are vital to preserving the health of your network and avoiding preventable and expensive downtime. Remote Monitoring and Management solutions have advanced so far that companies of all sizes can afford a degree of network stability that was once reserved for enterprises. Progent can provide a variety Remote Monitoring and Management (RMM) options available as economical services designed to assist your company to identify and resolve a most IT network problems before they get big enough to disrupt productivity.

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    Progent's pricing policy is to charge for remote service and in-person help by the minute. As a result, you are charged just for delivered services. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no monthly commitment for support services delivered during regular working hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast solutions so you will not be tempted to permit less critical problems to stay unaddressed.

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    ProSight LAN Watch is Progentís server and endpoint monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of critical devices that drive your network environment. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact productivity.

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    Years of background with Microsoft's email technology makes Progent among the most qualified computer consulting companies in California for integrating messaging systems powered by Exchange Server 2000. Progent is skilled in helping small companies get all the advantages of Exchange Server under typical scenarios including upgrading from Microsoft Exchange 5.5, migration from an ISP-based or POP3 mail system, and outsourcing your Exchange Server administration.

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    Progent can provide one-on-one training customized for people who want to broaden their understanding of the macOS and OS X platform, Apple Mac computers, or Mac office applications including Word, Excel, and Outlook for Mac. Progent also offers specialized group or one-on-one webinar classes for Mac applications.

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    The server cluster technology incorporated into the Datacenter and Enterprise versions of Windows Server 2008 has been dramatically redesigned to streamline the installation, setup, and management of server clusters that provide improved levels of network dependability, security, efficiency, and flexibility. New or improved capabilities include automated cluster Validation, revamped setup and deployment, unified cluster management, redesigned cluster infrastructure for maximum availability, hardened security and quorum models, minimization of failure points, more disk and memory capacity, and enhancements for multi-site clusters. Progent's consultants can assist your company evaluate the business benefits of Windows clustering, design and implement a deployment, educate your IT staff to manage your failover clusters, deliver ongoing consulting and technical help services, and create and validate a business continuity plan.

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    Progent's Cisco certified networking consultants offer high-level support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server high availability solutions.

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    System Center Configuration Manager automates application and device deployment across multiple sites, centralizes compliance settings control, keeps track of network assets, protects against company data leakage, performs network health reporting, enables safe end-user self service, and offers a single point of control for administering mixed-OS networks running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud specialists can help your organization with any aspect of designing, installing, operating and repairing a SCCM solution for local, cloud, or hybrid networks.

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    By using virtual server technology, companies are able to operate many virtual servers on one physical server. Virtual server technology enables companies to enjoy all the advantages of server segmentation, while avoiding the costs associated with purchasing extra server equipment. Virtualization is the critical technology for private clouds, which offer important advantages including reducing the costs of capital equipment, facilities, and management while improving information protection, network reliability, and disaster recovery. Other key server management options include server monitoring software, Microsoft WSUS, and remote system management cards. Progent's certified server management specialists can help you with all aspects of server virtualization and administration to enable your business to cut expenses and conserve time.

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    Years of background with Microsoft's Exchange technology makes Progent among the most knowledgeable computer support companies in California for configuring messaging solutions powered by Exchange 2000 Server. Progent is skilled in helping small companies derive the full benefits of Microsoft Exchange Server under typical scenarios such as updating from Exchange 5.5, migration from an ISP-provided or POP3 mail environment, and outsourcing your Exchange Server management.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consultants have long backgrounds developing ISA Server-based security solutions for IT networks with many offices, remote workers, and line-of-business web applications. Progent's ISA Firewall experts can help your company in designing and implementing an installation of ISA Server 2000 or ISA 2004 Server that supports your information security needs without adversely limiting your IT system accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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    For enterprises with branches in or any region served by Progent's consultants, Progent's Microsoft-Certified network consulting experts and authorized Cisco network consultants offer a range of network consulting services such as project planning, SOX compliance, office relocations, enterprise security, network design, on-site or remote emergency support, and troubleshooting for colocation hosting facilities. A Progent IT consultant can show you how to design a multi-office network that makes efficient use of colocation facilities and Internet hosting sites. Progentís Microsoft Certified engineers can help major corporations design, integrate and maintain major rollouts of updated versions of Microsoft products such as Active Directory, Exchange Server, SharePoint, SQL Server, and Enterprise editions of Windows. Progentís Cisco Certified Internetwork Expert and CCNP consultants can help you configure Cisco technology for connection solutions that combine basic, high-speed, integrated, and wireless networking.

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    Small to mid-sized companies can now enjoy all the advantages of Microsoft System Center Operations Manager and in addition have fast access to Progentís Microsoft and Cisco Premier network consulting experts. With Progent's affordably priced network support packages, small organizations can choose a simple System Center Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing package. Progent supports Operations Manager to provide small business networks enterprise-class availability, security, and productivity.

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    Progent's pricing model is to charge for phone service and on-site visits per minute. Consequently, you pay just for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no minimum charge and asks no monthly commitment for support services provided during normal working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity avoids big invoices for fast repairs so you won't be tempted to permit simple problems to stay unaddressed.

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    The current Cisco ASA 5500-X Family of firewalls with Firepower Services offer substantially more value than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX security appliances for all new installations. Progent's Cisco-certified CCIE network consultants can assist you to maintain your current PIX or Cisco ASA 5500 security appliances and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, deploy, optimize, administer and troubleshoot firewall environments built on ASA 5500-X firewalls with Firepower Services.

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    Progent's Microsoft-certified professionals can help you to calculate the benefits of Windows Server 2008 for your business, create test programs and migration strategies, integrate Windows Server 2008 with your IT environment and workload, train your IT personnel how to run enhanced management utilities, and deliver ongoing consulting and tech support via affordable options including Contact Center support and online technical support.

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  • IT Consulting Hybrid Exchange Online and Exchange on-premises
    Support and Integration Hybrid Exchange Online and Exchange on-premises

    Microsoft allows you to create transparent hybrid ecosystems that integrate Office 365 Exchange Online and local Exchange deployments. This allows you to have specific mailboxes hosted on your physical datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consultants can help your organization with any facet of planning, implementing and troubleshooting your hybrid Office 365 Exchange Online solution. Progent's Exchange consultants can deliver as-needed expertise to help you through challenging technical issues and also offer comprehensive project management outsourcing to make sure your hybrid Office 365 initiative is successfully completed on schedule and within budget.

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