For small office networks located anywhere in the state of Mississippi, Progent's Microsoft and Cisco certified technicians can deliver phone assistance and troubleshooting to resolve your network systems issues quickly and cost effectively. Progent has developed world-class skills, software tools, and support databases to identify and resolve computer network problems while avoiding the cost and time delays normally associated with in-person service calls.

If your Mississippi small business is situated outside of the larger urban areas such as Jackson, Gulfport, Biloxi, or Hattiesburg, your nearby network systems support choices may be limited in expertise, or not available during an emergency. This can result in a office network that is unstable or causing efficiency loss due to technical issues persisting for too long. Progent’s team of network professionals average more than ten years of real-world IT industry experience, in the trenches of network support, performing a extensive range of technical tasks for a extensive range of clients. This means you obtain not just the technical skills needed for the job, but a consultant with demonstrated methods for applying those skills to provide excellent network solutions.

Remote Technical Support for Microsoft and Cisco-based Networking Environments
Progent’s Technical Response Center offers world-class online technical support for Microsoft and Cisco-based networks anywhere in the U.S. Progent's certified engineers have the knowledge and experience to assist you to analyze and resolve complex network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's staff of engineers allows them to escalate even the most challenging problems to appropriate subject matter experts as required. Whether you need occasional phone support and online troubleshooting or continuing access to a Help Desk Call Center, Progent's engineers can provide your company with enterprise-level support without the cost and management overhead of running a large internal IT organization.

Hybrid Cloud Solutions Design and Deployment
Progent's hybrid cloud solutions consultants can provide expert remote consulting services to help businesses of any size to connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective hybrid ecosystems that support Windows and Linux systems and applications in hybrid topologies that utilize local IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange and Azure hybrid cloud planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting.

Microsoft Virtual Desktop Support
Microsoft's virtual desktop solutions lower the work needed for network administrators to install applications so they are standardized across a corporate workforce, provide the power to control rights to business information, and allow fast deployment of new or upgraded desktops. In Microsoft Windows Server 2016, the Terminal Services utility has been enhanced and named Remote Desktop Services or RDS. Microsoft's new Virtual Desktop Infrastructure that powers Remote Desktop Services streamlines client connectivity, enhances responsiveness, strengthens security, unifies management, and offers a nearly seamless client environment. Progent's desktop virtualization engineers can help your company to assess the strategic benefits of Microsoft's desktop virtualization technologies, configure pilot and on-line environments, improve your system infrastructure to accommodate virtual desktops efficiently, evaluate and remediate security problems, and train your network administrators to utilize best practices to gain maximum payback from desktop virtualization.

ERP Consulting and Development Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP solution that embodies over 25 years of background helping manufacturing and distribution organizations to simplify complex supply chains and improve the efficiency of critical processes in order to bring products to market fast and adhere to customer commitments dependably. Progent can provide the expertise of an ERP consultant with over two decades of background with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or onsite services that spans from occasional guidance to comprehensive solution planning and project management. Sample consulting services offered by Progent for Infor CloudSuite Industrial include installation, migration, business analysis, customization, CPQ, web site integration, technical support, ETL, Excel and SQL integration, training, and DBA services. For more information, visit SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

Live Online Seminars for Popular Desktop Apps
Progent offers online training for an array of productivity applications. Progent's Online training covers topics that include Microsoft Office 365 Excel and Power BI business reporting, Microsoft Office 365 Word VBA development, PowerPoint collaboration, Office Outlook security, Office 365 Access rapid application development, Microsoft Dynamics GP customization, and Windows 10 management. Online training provides all the benefits of conventional classroom sessions, such as instant communication between clients and trainers, but eliminates the expenses of travel and the hassle of attempting to synchronize the schedules of multiple trainees.

ProSight IT Asset Management for Organizing Network Infrastructure Documentation
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight family of managed services for small businesses.

CRISC-certified Risk Management Consultants
The CRISC program was initiated by ISACA to validate an IT professional's ability to design, deploy, and support IS control mechanisms to reduce risk. Progent can provide the expertise of a CRISC-certified risk management expert to assist your company to create and execute a risk management plan based on industry best practices identified by CRISC and geared to align with your organization's risk tolerance, business objectives, and budgetary guidelines.

High-level Project Management Consultants
For enterprise project management support, Progent offers the services of senior IT professionals with decades of background as technology project managers for program development, business systems implementation, and process re-engineering working with organizations ranging from Big 4 firms to dot-com startups to state government agencies. These proven IT managers offer world-class management expertise to assist enterprise clients to adhere to leading practices to ensure that strategic projects are successfully completed on schedule and on budget.

Linux Support Services and Linux/Windows Integration
If your company network mixes Linux technology with Microsoft Windows, Progent can help you to integrate your servers into a cohesive network that allows all your platforms to coexist for easy management, seamless dataflow, high availability, enhanced throughput, and integrated security. If you are creating Linux applications within an environment that incorporates Microsoft-based servers, desktops, and applications, Progent offers full-service IT outsourcing that allows you to focus on your area of expertise.

Planning and Migration Support services for Microsoft Windows 10
Progent's Windows Windows 10 migration consultants can assist organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from any older version of Windows. Remote and on-premises assessment and upgrade support for Microsoft Windows 10 offered by Progent's consultants include Return on Investment analysis, project coordination, application compatibility testing, test lab systems, virtualization architecture, Cloud integration, mobile device management, teleworker access, security and compliance, automated deployment and administration, network design, wired/wireless convergence, business continuity planning, webinar training for IT support staff and end users, and ongoing consulting support.

ProSight WAN Watch Infrastructure Management
ProSight WAN Watch network infrastructure management service makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need critical updates, or isolating performance bottlenecks. Read more about Progent's entire ProSight family of low-cost network monitoring and management services for small and mid-size businesses.

Cisco IOS software Upgrade Consulting
If your network includes Cisco appliances, you could be running an outdated version of IOS, the operating system powering most Cisco router and the latest switches from Cisco. Cisco often publishes upgrades to IOS to correct problems, plug security vulnerabilities, or add features. Unfortunately, upgrading Cisco IOS or other Cisco control software can be a challenge, depending upon your Cisco device and your network environment. As an example, there could be limitations of internal RAM that might cause a new OS release to operate improperly. Progent's Cisco CCIE consultants can provide a wide selection of services related to updating Cisco IOS or any other Cisco software platform like IOS EX, CallManager or Unified Communications Manager. Progent's consultants can perform version audits of your router software, recommend sensible updates, prepare Cisco devices, transfer images/, configure and verify your new software, optimize performance, troubleshoot issues, and train your network support managers how to take advantage of any important new capabilities.

Video Conferencing Consulting Support
Progent can provide the services of a certified video conferencing consultant with expertise deploying technology from the leading telepresence providers including Cisco, Polycom, and LifeSize and can assist you to plan, install, expand, or troubleshoot a video conferencing solution that preserves your current investment and maximizes the business value of your IT system. Progent can also provide the services of network infrastructure engineers who can help companies of all sizes to create and troubleshoot a communications network that provides the performance, dependability, security, and expandability required to accommodate your video conferencing/telepresence solution.

Microsoft Office 365 Exchange Online Integration with On-premises Exchange
Microsoft has made a strong effort to enable seamless hybrid environments that integrate Office 365 and on-premises installations of Exchange. This allows you to have some mailboxes hosted at your corporate datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consultants can assist you with any facet of planning, implementing and troubleshooting your hybrid Exchange network. Progent's Exchange consultants can provide as-needed expertise to help you resolve challenging technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 initiative is successfully completed on schedule and within budget. For details about Progent's consulting expertise for hybrid Office 365 and on-premises Exchange systems, go to Office 365 integration with on-premises Exchange.

Talk to a Progent Computer Consultant
To see how to access a Progent computer consultant for remote or on-premises support in , phone 1-800-993-9400 or go to Online Network Help.