For business computer networks located throughout the state of Mississippi, Progent's Microsoft and Cisco authorized technical experts can deliver remote phone support and remote troubleshooting to solve your computer system troubles quickly and affordably. Progent has acquired enterprise-level expertise, software utilities, and support knowledge bases to diagnose and resolve network problems without the high cost and delays associated with on-site service dispatches.
If your Mississippi business is located beyond the larger metro areas such as Jackson, Gulfport, Biloxi, or Hattiesburg, your nearby network systems support options may be limited in skills, or not available during urgent situations. This can result in a network environment that is unusable or causing efficiency loss due to technical problems going unresolved for too long. Progentís staff of expert network professionals average more than ten years of real-world IT industry experience, in the trenches of network support, performing a wide variety of technical tasks for a varied range of customers. This means you obtain not just the technical competency needed for the task, but an expert with demonstrated methods for applying those skills to assist with efficient network solutions.
Strategically Headquartered in Silicon Valley
Progent is strategically located in Silicon Valley San Jose's Silicon Valley's Silicon Valley, a region respected worldwide for creativity, technology leadership, and top-notch computer experts. Cisco is based in the city of San Jose and Microsoftís Silicon Valley operation is Microsoftís largest besides Redmond. Other major high-tech corporations headquartered in the San Jose / include Google, Apple Computer, Intel, Yahoo, Symantec, Sun Microsystems, Juniper Networks, and Oracle. This region is also the site of several of the top ranked universities in the country. Progent has put together a first-class collection of Microsoft certified experts and Cisco certified CCIE network specialists from this large talent pool to form the core of Progentís international team of network professionals.
Oracle Administration Support and Software Development
Progent offers online access to an Oracle certified expert for Oracle DBA support or an Oracle application programmer. Progent can assist you to create effective solutions for key Oracle database administration tasks including performance tuning, backup and restore processes, and database security, or mentor your in-house personnel to follow industry leading practices for simplifying various management procedures. Progent can also provide the support of a PL/SQL programmer to help you to design, test, troubleshoot, or migrate Oracle-based programs that can vary from business reports to data-driven web sites. Progent has experience using Oracle SQL Developer, SQL *Plus, and JDeveloper tools and can help you to optimize existing SQL code by utilizing Oracle's SQL Access Advisor.
Citrix Virtual Windows Desktop Engineering Support
Progent's Citrix virtual desktop experts can assist your business to design, install, manage, and troubleshoot a virtual Windows desktop and application delivery and management solution by providing XenDesktop expertise and XenApp support. Progent's Cisco CCIE network engineers can help you optimize your network for distributing server and client-side applications, and Progent's datacenter support experts can help your organization to administer and support a remote datacenter that features high uptime, advanced protection, and rapid recovery. Progent can also help you manage and support additional virtualization products from Citrix by offering XenServer consulting services and Citrix Essentials for Hyper-V integration.
ProSight LAN Watch Server and Desktop Remote Monitoring Service
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they can impact your network. Read about the entire ProSight line of affordable network management outsourcing services for small and mid-size organizations.
Windows 8.1 Management and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 experts can deliver a range of consulting services to help companies of any size to maintain, manage, and troubleshoot environments that incorporate desktops, notebooks, tablets, or smartphones based on Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration support.
Microsoft Exchange Server 2016 Upgrade Services
Progent's certified MS Exchange 2016 migration consultants can assist you in any and all phases of your migration to Microsoft Exchange 2016 such as designing HA architecture for an on-premises, cloud-based or hybrid environment; licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; specifying mass storage capacity required for your virtual machines (VMs), mailbox databases and log files; setting up HLB for fault-tolerant client access services; designing, configuring and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web.
Apple iPhone Integration
Progent's iPhone and iPad integration consultants offer cost-effective remote assistance to help you to plan, deploy, and troubleshoot any aspect of your iPhone and iPad and Windows integration solution and is available for short-term tasks to help you get past occasional technical roadblocks or major engagements to help you finish business-critical projects on time and within budget. Progent has expertise in local, cloud-centric, or hybrid environments and can help you create or maintain a highly available, secure and efficient network infrastructure that aligns with your computing model. Progent can also provide online and on-premises training for individuals or groups to help manage and use your iPhones and iPads in a safe, collaborative environment that maximizes the strategic value of your IT network.
Security Vulnerability Assessment for Small Business Networks
Progent offers two low-cost service bundles designed to allow small businesses to get an impartial security evaluation from a premier security consultant. With Progent's External Security Inventory Scan, an engineer administers a comprehensive test of your network from outside your company firewall to uncover possible weaknesses in the security posture you expose to the public. With Progent's Internal Security Inventory Scan, a security expert runs a system scan from a secure computer inside your company firewall to uncover your exposure to internal attacks. Both security inventory packages are configured and executed from a protected external location.
Design, Integration and Troubleshooting Services for System center 2012 R2
Progent's System Center consulting experts have over 15 years of background configuring, maintaining and fixing the key platforms that make up System Center and can assist you to design, deploy, maintain, and repair your System Center 2012 R2 solution to maximize the uptime and responsiveness of your critical IT resources across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-connected fabric. Progent also offers System Center 2016 upgrade consulting to help your organization to transition to the latest edition of System Center from a previous one or from another datacenter management platform to deliver the advantages of best-in-class provisioning, management automation, security, plus infrastructure and application performance monitoring.
Web Site Development
If you want to spruce up your corporate Web site, develop internal Webs for applications such as HR or employee education, establish a standout Web presence for a new venture, or create world-class, data-driven web applications, Progent can provide talented and seasoned web architects and developers. Progent's consultants can also assist your company to host your web environment by designing and managing a secure, dependable server and connectivity environment featuring offsite and wireless access. Services available through Progent's Experts Team include web design, web project management, .ASP and .NET programming, graphics design, and 1-on-1 classes for popular web development platforms. For data-driven web sites, Progent can provide the services of MS SQL Server developers, Oracle programmers and database administrators, and MySQL experts.
Certified Expertise for Information Assurance and SIEM Solutions
GIAC was founded in 1999 to validate the skill of information technology security experts. GIAC certifications are recognized by companies and institutions around the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants can provide expertise with all of the network security capabilities addressed within the GIAC certification such as auditing infrastructure vulnerability, event handling, traffic analysis, web-based application security and SIEM solutions for compliance with government mandates for reporting incidents.
Help Desk Co-management Services
Progentís Help Desk Co-management services allow your business to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the top professional services automation platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics. For more information, refer to Progentís Help Desk sharing services.
Team Approach to Support and Technical Problem Escalation
Information technologies have become ever more sophisticated. At the same time, most small business computer networks include products from dozens of different suppliers. All this makes network integration and maintenance increasingly difficult. It is unfeasible for even the most experienced engineer to have deep familiarity in all aspects of computer technology, or extensive practical experience in the enormous range of hardware and software products, versions, and revisions that small companies include in their information systems. Progent follows a collaborative approach to network support and relies on subject matter specialists to bring in-depth skills when necessary to resolve the most intractable problems effectively, at the lowest expense to you.
Contact a Progent Network Support Expert
To find out how to get in touch with a Progent network consultant for online or onsite help in , call 1-800-993-9400 or visit Remote Computer Help.