For small office computer networks located within the state ofMissouri, Progent's Microsoft and Cisco certified technicians can deliver remote phone assistance and remote troubleshooting to solve your network systems issues quickly and affordably. Progent has acquired enterprise-class expertise, advanced software utilities, and support knowledge bases to troubleshoot and repair IT problems without the high cost and delays associated with in-person service calls.

If yourMissourismall business is located beyond the larger metro areas such asKansas City, St. Louis, Springfield, or Independence, your local network support choices may be limited in technical expertise, or not available during urgent situations. This results in a computer network that is unpredictable or causing productivity loss due to technical issues going unresolved for too long. Progentís group of network engineers average more than 12 years of real-world industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a varied range of customers. This means you get not only the technical skills needed for the job, but an expert with field proven methods for applying those skills to deliver affordable network solutions.

Best Practices Followed by Seasoned Engineers
Many companies situated far from cities with plentiful network consultants resort to poorly trained or unseasoned local resources for vital network support. This can result in a network that is undependable or inefficient. Progentís staff of Microsoft and Cisco certified consultants average more than ten years of hands-on industry background, in the front lines of network support, performing an extensive array of information system tasks for a diverse selection of clients. Consequently, with Progent you get not just high-level network engineering knowledge, but a consultant who understands computer industry leading practices in using that knowledge to solve actual information system issues successfully and in a repeatable fashion.

Advanced Project Management Experts
For advanced project management support, Progent offers the services of senior information technology experts with years of experience as technology project managers for application development, business technology deployment, and business process engineering working with organizations ranging from Big 4 companies to dot-com startups to state government agencies. These high-level project managers offer world-class management skills to help enterprise clients to adhere to leading practices to make sure major projects are successfully completed on schedule and on budget.

Exchange 2016 Upgrade Services
Progent's certified MS Exchange 2016 Server experts can help your business in any and all phases of your migration to Microsoft Exchange 2016 including designing high availability infrastructure for an on-premises, cloud-based or hybrid environment; CAL licensing requirements for Exchange Server and Microsoft Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; specifying storage requirements for your virtual machines (VMs), databases and logs; setting up HLB for fault-tolerant CAS services; planning, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating the firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

IT Consulting for Small Governments
Progent has a long background providing a broad range of online network consulting and emergency troubleshooting services to local governments and schools throughout the United States. Progent is among the industryís pioneers in delivering advanced online network consulting and has provided IT support to organizations in all 50 states. Progent's remote network consulting for local governments saves travel costs and solves issues faster than onsite support.

Expertise for Managing the Endpoints of Your Teleworkers
Progent can assist small and medium-size businesses to install unified endpoint management and monitoring tools for maintaining endpoint devices used by work-from-home employees. For information about how Progent can assist your company to manage and monitor the remote endpoints of your at-home workforce, visit consulting expertise for managing and monitoring the remote endpoints of your telecommuters.

Cisco Small Business 100, 300 and 500 WiFi APs Consulting
Cisco's Small Business 100, 300 and 500 family of APs are Linux-based devices intended as value-priced wireless solutions for light workloads. Progent's Cisco CCIE-certified Wi-Fi infrastructure consultants can provide online or on-premises configuration and troubleshooting support to help you to plan, configure, upgrade, optimize, manage and debug Cisco Small Business wireless access point deployments of any scale or topology. To find out more about Progent's support for both current and older Cisco Small Business 100, 300 and 500 series of WiFi access points, see Cisco Small Business wireless access points system design and troubleshooting.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi family of Wi-Fi infrastructure appliances includes a wide selection of Wave 2 802.11ax Wi-Fi APs, security gateways, and managed switches. UniFi devices running throughout multiple venues with thousands of APs can be remotely provisioned and managed with Ubiquiti's free UniFi Controller software, which centralizes and streamlines deployment, discovery, administration, optimization, troubleshooting, monitoring, and analytics. Progent can provide the skills of veteran wireless professionals who can help you to determine the value of Ubiquitiís UniFi products for your environment and assist you to plan, deploy, manage, and maintain your UniFi ecosystem. To learn more, see Ubiquiti UniFi Wi-Fi APs consulting and WLAN integration services.

Project Server Expertise
Progent's Microsoft Project Server experts offer comprehensive online and on-premises support services for Project Server as well as for all Microsoft products that work in conjunction with Microsoft Project Server. Consulting support services offered by Progent include Project Professional integration, SharePoint 2013 planning and deployment, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Exchange Server 2010 troubleshooting,Excel and Microsoft Office 365 Excel development, and Office PowerPoint and Visio webinar classes. Progent can provide Cisco-certified CCIE consultants to help you to optimize your infrastructure to accommodate local, branch, home-based, and mobile workers so that they can utilize Microsoft Project Server to collaborate safely and efficiently. Progent's network security engineers can assist you to adopt and enforce security workflows that protect important business information without disrupting the efficient exchange of legitimate information.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery software suite that uses array-based storage clustering along with replication to deliver rapid, zero RPO disaster recovery between datacenters that are as far as 300km apart. Progent offers the skills of a certified NetApp MetroCluster expert who can help your business to plan, deploy, manage, update, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster deployment that meets your functional requirements and IT budget. Progent can ensure you follow best practices for configuring your MetroCluster environment by providing help with tasks like assigning disk pools, arranging aggregate and plexes layout, setting up volumes, setting up Data ONTAP configuration replication service, provisioning switches, designing a tiebreaker, setting up a TCP/IP configuration replication network, and testing your MetroCluster disaster recovery solution to prove adherence with information assurance standards and regulatory mandates.

Migration Consulting for Skype for Business
Progent's Microsoft-certified Skype for Business experts offer remote and onsite expertise for organizations of any size to evaluate the benefits of migrating to Microsoft Skype for Business Server or Skype for Business Online from any release of Microsoft Lync Server or Office Communications Server. Progent can help you to plan an on-premises, cloud-based or hybrid topology; interface Skype for Business with Microsoft SQL Server, Exchange, SharePoint and Office; configure high-availability solutions; connect Skype for Business with your PSTN gateway; and integrate other collaboration systems like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security experts can help you to design and verify a security strategy for your Skype for Business solution that meets government and industry standards. Progent can also advise you how to build a hybrid cloud architecture that combines on-prem Microsoft Skype for Business with the cloud services Skype for Business Online or Teams.

Cisco Wireless IP Phone Integration and Troubleshooting
Creating solutions with Cisco's wireless VoIP phones usually demands that IT teams set up and fine tune numerous components of your Wi-Fi infrastructure including wireless access points, switches, wireless LAN controllers, and call management software. Progent's wireless VoIP phone configuration and troubleshooting experts offer remote and onsite assistance to help you create and manage a Cisco wireless IP phone deployment by delivering services that can range from troubleshooting the set up of a wireless IP phone or access point to offering comprehensive project management outsourcing or co-sourcing services for modernizing the wireless architecture of a campus.

Planning and Support Services for System Center 2016 Operations Manager
Microsoft System Center 2016 Operations Manager helps to ensure top performance and dependable uptime for critical applications by providing unified, cross-platform tracking of IT infrastructure installed throughout on-premises datacenters and private and public clouds. Progent's SCOM consulting team offers advanced online and onsite expertise to assist organizations of all sizes to design, integrate, tune, update and repair Operations Manager 2016 solutions. Progent's SCOM 2016 consultants can assist you to migrate to SCOM 2016 from earlier versions or from different monitoring platforms, or combine a variety of monitoring systems into a unified IT management ecosystem. Progent can also help you expand your SCOM 2016 environment to incorporate infrastructure based in public clouds by delivering Microsoft Azure integration and Amazon AWS hybrid cloud solutions.

Advanced Server Monitoring with System Center Operations Manager Operations Manager
Progent offers a selection of Network Support Bundles built around the advanced problem solving capabilities of Microsoft System Center Operations Manager, a next-generation server management software platform that monitors the availability, performance and security of your IT system and identifies anomalies before they can bring down your network. To give you additional understanding about the performance and robustness of your network infrastructure, Progent can help you integrate and manage popular network monitoring software based on the Linux OS.

Talk to a Progent Network Consultant
To learn how you can contact a Progent network support expert for online or on-premises support, call 1-800-993-9400 or visit Remote Network Help.



An index of content::

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    Microsoft Small Business Server (SBS) is an affordable collection of server products that provides the basis for a powerful but manageable information. The IT sophistication of the Microsoft .NET components bundled with Microsoft Small Business Server requires a network support expert with hands-on experience designing and building cohesive, end-to-end business technology environments. Progent's Microsoft SBS Server consultants have an average of over 10 years of experience integrating business systems built on Microsoft platforms. This background ensures you success in installing, managing, and troubleshooting network solutions that include the SBS Server package of servers and applications.

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    Progentís fault tolerant network consultants offer non-stop computing support, disaster recovery services, network load balancing, fault-tolerant interoffice access, high-availability Internet connection design, high-availability data center support, and other non-stop networking consulting to show your company design a non-stop network for strategic applications. Progent has the background to design affordable, non-stop systems by utilizing the evolving library of Microsoft Windows Cluster servers such as Windows Cluster Server 2003, SQL Server Cluster, and Exchange Cluster Server. Progentís Microsoft and Cisco certified engineers can show you how to you build a fault tolerant mutli-site network with a fully mirrored Internet connection and efficient network load balancing.

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    Progent offers the support of BlackBerry-certified consultants who can help small companies to design, manage, and troubleshoot BlackBerry technology affordably and effectively, eliminating the requirement for an internal BlackBerry expert and minimizing the cost and distraction of maintaining a mobile wireless workgroup. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-premier experts, Cisco CCIE-certified engineers, and CISA and GIAC-certified security engineers. This breadth of knowledge, in conjunction with Progent's proven remote support model, offers small companies a cost-effective solution for integrating BlackBerry technology productively into their IT system.

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    Progent can provide the services of a certified consultant with expertise deploying technology from the major telepresence providers including Cisco/Tandberg, Polycom, and LifeSize and can help your company to plan, configure, expand, or maintain a video conferencing solution that protects your current investment and optimizes the strategic value of your information network. Progent can also provide the services of network infrastructure engineers able to help businesses of all sizes to create and troubleshoot a network that delivers the speed, reliability, security, and expandability required to accommodate your video conferencing/telepresence environment.

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    On Demand IT Staff Augmentation Consultant Services

    Progent's temporary IT staffing services enable businesses to respond to sudden increases in demand for IT professionals without incurring the costs and hassle that come with vetting and recruiting experienced technical help and without adding to your full-time head count.

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    Progent's Microsoft-certified consultants offer remote or onsite support to assist organizations of any size to plan, implement, manage, and repair a backup/restore solution based on System Center 2012 Data Protection Manager. Progent can help you to migrate from older versions of Data Protection Manager or from a different backup platform, and Progent can integrate your SCDPM 2012 deployment for on premises, cloud-based, or hybrid datacenters. Progent offers as-needed help for resolving especially stubborn issues, or full project management services. Progent can also help your business to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.

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    Catalyst line of Wi-Fi controllers simplify the administration of Wi-Fi LANs by unifying the provisioning and management of Wi-Fi access points, tuning Wi-Fi performance by limiting the impact of RF congestion, enhancing wireless availability with fast failover, and strengthening data security by identifying cyber threats and analyzing traffic content based on user type and location. Progent's Wi-Fi consultants can assist you to deploy Cisco wireless LAN controller appliances to manage and monitor Wi-Fi LANs of all sizes. Progent can help you to maintain and debug your current Cisco-based Wi-Fi environment or implement a smooth migration to Cisco's modern wireless controller technology.

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    Progent's Cisco-certified wireless integration experts can help organizations to deploy, manage, and debug Cisco Wi-Fi products such as Cisco's Aironet and Meraki Wave 2 Wi-Fi access points plus Cisco's Wireless Network Controllers.

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    Progent has two decades of experience helping small and mid-size companies to plan, deploy, optimize, administer, and debug IT networks that incorporate teleworkers.

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    Microsoft System Center 2016 Data Protection Manager offers automatic backup and simplified recovery functions for Microsoft environment. Data Protection Manager 2016 offers application-sensitive protection for critical platforms such as Microsoft SQL, Exchange and SharePoint Server, backs up Windows and Linux VMs, supports virtual machines hosted by Windows Hyper-V and VMware, and can use Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft-certified consultants can assist businesses of any size to plan, deploy, manage, and repair a multi-site backup/restore solution powered by SCDPM 2016. Progent can assist you to upgrade from an older release of Data Protection Manager or from a legacy system, and Progent can optimize your SCDPM 2016 environment for on local, colocated, cloud-based or hybrid deployment models. Progent can provide online or onsite consulting expertise and can provide occasional guidance to help you through challenging issues or deliver comprehensive project management services to help you finish your Data Protection Manager 2016 deployment on schedule and within your budget.

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    Progent's Symantec consultants can assist you to maintain legacy Symantec firewall and Symantec VPN appliances such as the Symantec Raptor and Symantec VelociRaptor line or show you how to migrate to more recent firewall solutions. Progent can also help you design and implement a complete security strategy that can incorporate firewall/VPN devices and software, outsourced security and network defense services, server and application monitoring software, and documented policies and processes. Progent has the expertise to be your one-stop resource for on-going network help, maintenance, education, and security consulting.

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    If your office computer system combines Sun Solaris platforms with Windows, Progent can show you how to integrate your computers into a unified network that allows all your operating systems to coexist for simple management, transparent information exchange, high availability, superior performance, and tight protection. Progent's Sun Solaris and MS Windows integration support services include IT infrastructure configuration and service, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and management, online network support and troubleshooting, on-site technical support, and Help Desk Call Center services.

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